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March Utility Bill Inserts_Public Information Brochures Copyrighted March 19, 2018 City of Dubuque Consent Items # 4. ITEM TITLE: March Utility Bill Inserts SUMMARY: City Manager providing public information brochures regarding power outage preparedness and the online customer water management tool Welcome to Watersmart being distributed with the March 2018 utility bills. SUGGESTED DISPOSITION: Suggested Disposition: Receive and File ATTACHMENTS: Description Type Power Outage Preparedness Insert Staff Memo Welcometo Watersmart Staff Memo .�� *� �c'� 3a�e �""'�."-�-s � �,w. r:�.� �,.. : .,H r q ., � . �;. . s� "t . +�X"� . _ ,� . -�g+ � fi P*� ,Y, . ^t Y' .�`� p."s, w . � �� t �4� +� �' � �'� ' „:� '� � � t;��'�r�y� �. r�e�`5' �. J �� ,` � m A',Rk#$ �.�_�'�;" � t , �(� y.� � � � h n . . �ra.�� p i� �'3.3�LeJ�� ri ti5 _.�h'A�a p 3S" E ! l P �r J. "s h. 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F � Ir � After a disaster, power will first be restored to critical intrastructure like power and water plants, transmission lines, telecommunications networks, and to hospitals, critical care facilities, and emergency response agencies. It may take several days or even weeks to restore power to individual homeowners and businesses. Are you prepared for such a scenario? • Build or restock your emergency preparedness kit(www.ready. • Stay away from downed power lines/wires and report them by gov/kit), including a flashlight, batteries, cash, and first aid calling 9-1-1. supplies. • Report outages to your electrical utility provider and report • Prepare an emergency food supply including canned foods, whether your neighbors have also lost powec Have your utility dry mixes, and other staples that do not require refrigeration, account number available, if possible. Check for service cooking, water, or special preparation. Choose foods your famity restoration status updates using a computer or mobile device. will eat and store at least a three-day suppty of non-perishable (See more information on reporting a power outage on the food.Additional suggestions at www.ready.gov/food. reverse side.) • Make sure you have altemative charging methods for your phone • Use flashlights for emergency lighting, not candles, which can or any device that requires powec Por more information, visit cause fires. www.ready.gov/get-tech-ready. • Keep refrigerator and freezer doors closed. Most food requiring • Charge cell phones and any battery-powered devices. refrigeration can be kept safety in a closed refrigerator for • Know where the manual release lever of your electric garage several hours.An unopened refrigerator will keep food cold for door opener is located and how to operate it. about four hours.A full freezer will keep the temperature for about 48 hours. • Purchase ice or freeze water-filled plastic containers to help keep food cold during a temporary power outage. • Take steps to remain cool if it is hot outside. In intense heat, when the power may be off for a long time, consider going to • Gas stations rety on electricity to power their pumps, so plan a movie theater, shopping mall, or"cooling shelter"that may accordingly. If you use your car to recharge devices, do NOT keep be open. If you remain at home, move to the lowest level of the car running in a garage, partialty enclosed space, or close to your home, since cool air falls.Wear lightweight, light-colored a home—this can lead to carbon monoxide poisoning. clothing. Drink plenty of water, even if you do not feel thirsty. • If you rely on anything that is battery-operated or power- dependent, like a medical device, determine a back-up plan. (Additional tips on the reverse side.) _s InGude�. us. oepartment of Home�and securit � www.ready.gov AlliantEnergy I www.alliantenergy.com Maquoketa Valley Electric Cooperative I www.mvec.com • Put on layers of warm clothing if it is cold outside. Never burn REPORTING A POWER OUTAGE charcoal indoors for heating or cooking. Never use your oven as DO NOT call 9-1-1 to report the outage. Instead, report it to your electrical a source of heat. If the power may be out for a prolonged period, utility providec Dubuque is served byAlliant Energy and Maquoketa Valley plan to go to another location (the home of a relative or friend, Electric Cooperative. Neverassume someone else has reported a power or a public facility)that has heat to keep warm. outage. • Turn off or disconnect appliances and other equipment in case of a momentary power"surge" that can damage computers and Alliant Energy customers have these options to report or monitor an outage. other devices. Consider adding surge protectors. • 1-B00-ALLIANl Call 1-800-ALLIANT(800-255-4268) • If you are considering purchasing a generator for your home, • www.alliantenergy.com: Select"Outages"at the bottom left comer of consult an electrician or engineer before purchasing and AllianYs homepage. installing. • MobileApp: AllianYs free mobile app is available in Google Play • Onty use generators away from your home. Never run a generator (Android)orApp Store(i0S/iPhone)by searching for"Alliant Energy." inside a home or garage. Never connect it to your home's • TextAlliant: If you're enrolled in MyAccount,text OUT to 255255 to report electrical system. Never refuel a generator while it is hot. Tum it an outage. If you don't have MyAccount,text REG to 255255 to register off and let it cool down before refueling. your mobile device. • InteractiveOutageMap:Visitwww.alliantenergy.com/outage. • MyAccount,anonlineself-servicetoolatwww.alliantenergy.com/ myaccount offers"Outage Reporting and Status" in My Account Overview • Throw away any food that has been exposed to temperatures to report an outage. above 40� F(4� C)for two hours or more or that has an unusual Maquoketa Valley Electric Cooperative customers have these options: odor, color, or texture.When in doubt, throw it out! • Call 1-800-927-6068 during business hours or 1-800-582-8998 outside • If food in the freezer is colder than 40�F and has ice crystals on of normal business hours. it,you can refreeze it. • Visit www.mvec.com/service/report-outage. • Contact your pharmacist if you're concemed about medications having spoiled. • Restock your emergency kit with fresh batteries, canned foods, and other supplies. � Seni�r r.�t��pnc and Individuals with Disabilities �:�� "� . � � Make a plan. After a disaster, you may not have access to a medical facility � F� , or even a drugstore, so iYs crucial to plan for the resources you use regularly, � and what you would do if those resources are limited or not available. � / �+- • Create a support network. Keep a contact list in a watertight container in your ` �, emergency kit. � • If you use medical equipment in your home that requires electricity, talk to your � doctor or health care provider about how you can prepare for its use during a power outage. • Wear medical alert tags or bracelets. • Be ready to explain to first responders that you need to evacuate and choose to go to a shelter with your family, service animal, caregiver, personal assistant, and your assistive L Smart ' technology devices and supplies. Create a Smart911 profile at www.cityofdubuque.org/ ' smart911 (or have a friend or relative create one for you) so local emergency responders have the information they need to better assist you. • Plan ahead for accessible transportation that you may need for evacuation or getting to a medical clinic. • For more information for seniors, visit www.ready.gov/seniors. For individuals with disabilities and others with access and functional needs, visit www.ready.gov/individuals-access-functional-needs. 8 Cod e In times of emergency, the City of Dubuque uses the CodeRED Emergency Notification System, a free emergency notification service that allows local emergency officials to notify residents and businesses by telephone, A cell phone, text message, email, social media, and the CodeRED mobile R � D alert app of emergency situations and time-sensitive news. Get registered at www.cityofdubuque.org/codered. THECTTYOF '� �..��- DuB E Masterpiece on the Mississippi W E L C 0 M E T 0 � � R — A free online water management tool and payment Wlpi1:�,,u��,:�,,�,��. portal for City of Dubuque water customers. ` �� \� r ,� � �.. ...�� ,.m, �....,o.. � ,�� mo.a.a,��,o�,_�� w.��..� ,� , � • � �'w �ao � - �;�.� �° °` �. , .. .. � �► , - �.. .,... �,. n, �.,_ _ . �.�__ , i Wa«�Ya.�o,�e�= , _. __.w,.v��...� � ,��se . _� F..:A,,M��.,��,,,,�o.,.,.�A°e,.�.. . ♦ � _ _ I � , � �� www,cityofdubuque,org/watersmart � ` � WaterSmart, Dubuque's new and improved, free water management tool and online payment portal, helps you track your home's water use and spending with an easy-to-use web and mobile portal. � � � � . � � � � � � � . � � � � . � � � � � � � View&Pay Bills My Daily Use My WaterScore Recommended I Want To... �� Don't Waste co�ca<c ccv or $49.27 � 82 � Cold water C Due Feb 2],2018 Gallons Per Day Jan 6-Feb 2 DubUque �� Compa�e your Cufrent b�.11 -12':i Compare your past use 15':? IJice work,WaterSaver. Slgn up fo�unusual use To retent past bills For this billing period Continue to use v�ater�visely. Savin9s up to A alerts �i ;,. wno a�n i co�npa�ea co= •3 GPD �515/Year 456 � - - '' �� - - � - �. �57GPD ' ': -- -� - _ � Change ny ac<ount ~� info iat�on I � Do I need a new water meter or any additional equipment to participate? No. Each household and business in Dubuque received a new water meter with the city-wide � � � � meter replacement program that ended in 2011. WaterSmart interfaces with these new meters. � � � � � I have more than one utility account with the City of Dubuque.Am I able to view all my accounts at once? Yes, customers with multiple accounts are able to access them all at once with WaterSmart.WaterSmart ; m,� 1 The City of Dubuque currently offers a users can add additional accounts in "Account «mu�•-^ I 50% reduction in monthly refuse and Settings." - -- _:,.,,,__�_ �' '� stormwaterfeesforresidentialpremises �,.. . a��`� that qualify. Eligibility is based on .,a ��,�w� CBfI I f0C0N0 flOtIfIC8tI0fIS If th0f0 IS UfIUSU81 �`"� '��'�� C. �"�� household size and income. water consumption at my residence while I �► � � -. am away? - _ ___ � �. . Yes,you are able to set up alarms on yourWaterSmart account to notify you if there is water usage while you There is a Water Leak Repair Grant are gone. available to assist customers with the cost of fixing a water leak. You may be I already pay my water bill online through the City's website.Will that change? eligible for a 50°i reimbursement ot the The City's existing online utility bill payment option,available at www.cityofdubuque.org/ cost to make repairs, up to$100. utilitybilling, will eventually be transitioned to process entirely through WaterSmart.This is anticipated to occur by the end of 2018.At that point,all customers who wish to pay water bills online will need to registerforWaterSmart. For more details on financial assistance programs, visit www.c i ty of d u b u q u e.o rg/ Ready to register for utilitybilling or call 563-589-4144. WaterSmart? �� i i i i • � ' � � � � i i i • ` d . ii • , i i i ,�. g . �, ��._ _ i � i ii • i • i ii • � �� ` � a{\\ i • i TH6 CITY OF DUB E For information, visit www.cityofdubuque.org/utilitybilling ,�r�y��,r�MtBs�sl�pi or call the City of Dubuque Utility Billing Department at 563-589-4144.