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17_08_03 Sumek Performance Report 2016-2017 PERFORMANCE REPORT 2016 – 2017 Mayor and City Commission Dubuque, Iowa August 2017 Lyle Sumek Associates, Inc. Phone: (386) 246-6250 9 Flagship Court Fax: (386) 246-6252 Palm Coast, FL 32137-3373 E-mail: sumekassoc@gmail.com Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 1 Dubuque Vision 2031 DUBUQUE DUBUQUE 2031 is a SUSTAINABLE AND RESILIENT CITY, and an INCLUSIVE AND EQUITABLE COMMUNITY, DUBUQUE 2031 has preserved our MASTERPIECE ON THE MISSISSIPPI, has a STRONG DIVERSE ECONOMY and EXPANDING CONNECTIVITY . DUBUQUE 2031 – Our residents EXPERIENCE HEALTHY LIVING AND ACTIVE LIFE STYLE, have a choice of QUALITY LIVABLE NEIGHBORHOODS and have an ABUNDANCE OF FUN THINGS TO DO and are ENGAGED IN THE COMMUNITY. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 2 Dubuque City Government Our Mission DUBUQUE CITY GOVERNMENT: MISSION DUBUQUE CITY GOVERNMENT is a PROGRESSIVE and FINANCIALLY SOUND CITY and with RESIDENTS RECEIVING VALUE FOR THEIR TAX DOLLARS and ACHIEVING GOALS THROUGH PARTNERSHIPS DUBUQUE CITY GOVERNMENT'S MISSION is to deliver EXCELLENT MUNICIPAL SERVICES that SUPPORT URBAN LIVING, that CONTRIBUTE TO AN EQUITABLE, SUSTAINABLE CITY, that PLAN FOR THE COMMUNITY'S FUTURE and that FACILITATE ACCESS TO CRITICAL HUMAN SERVICES. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 3 City of Dubuque Community – City – Organization Goals 2022 COMMUNITY GOALS FOR A SUSTAINABLE DUBUQUE Economic Prosperity Environmental/Ecological Integrity Social/Cultural Vibrancy CITY GOALS Planned and Managed Growth Partnering for a Better Dubuque Improved Connectivity: Transportation and Telecommunications ORGANIZATION GOAL Financially Responsible City Government And High Performance Organization Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 4 City of Dubuque 2016 – 2018 Policy Agenda TOP PRIORITY √→ Inclusive Dubuque: Action Plan ★→ Master Plan for Chaplain Schmitt Island ★ Central Iowa Water Association: Resolution √→ East-West Corridor Study Implementation √→ River Cruises Docking Facility HIGH PRIORITY √→ Citywide Flower Planting Program ★→ Street Maintenance Program √→ Five Flags Center Study √→ 2015 Community Health Needs Assessment Plan: (including Mental Health) √→ 21st Century Policing: Action Plan → Traffic Signal Synchronization Citywide ★= Completed/Achieved Milestone √ = Progress Made → = Carry over to 2017 – 2019 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 5 City of Dubuque 2016 – 2018 Management Agenda TOP PRIORITY ★ Opportunity Dubuque √→ Affirmatively Furthering Fair Housing Action Plan ★→ Community Security/Surveillance/Traffic Cameras Expansion √ C.H.A.N.G.E. Program ★ Arts and Culture Master Plan ★= Completed/Achieved Milestone √ = Progress Made → = Carry over to 2017 – 2019 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 6 City of Dubuque Management in Progress 2016 – 2018 „ Management in Progress 2016 – 2018 √→ 1. America's River III: Fund Raising Launch → 2. Riverfront Lease Gavilon Street (2): Marketing RFP, Lease ★ 3. Old Air Terminal Facility Environmental Assessment → 4. Art on the River Winter Edition: Feasibility Study (Council Report) 5. Dubuque Initiatives: Next Steps → 6. Economic Impact of Historic Preservation – Marketing Plan: Funding → 7. Phased Historic Architectural Survey Report, Actions: Funding → 8. Steeple Square Campus Project: Update Report, Affordable Housing Open Event Center: Open/Events → 9. Brownfield Area-wide Planning ($200,000 Grant for Blum Project) → 10. Eagle Point Park National Historic Recognition (9/17) → 11. Downtown Housing Creation Grant Program: Development, Funding ★ 12. Marina Signage from the River: Direction, Funding → 13. Sale of Art on the River Sculptures: Marketing → 14. Riverfront Leases: Marketing, Lease → 15. Air Service Expansion: Contact Air Carriers, Incentives for Route – Funding → 16. Air Charter Service Expansion → 17. Marketing Dubuque Jet Center Service → 18. Entrepreneurs/Start Up Business Program: Expansion (Central Avenue Corridor – State $150,000 Micro Loan Program → 19. Dubuque Industrial Center South: Marketing and Sale ★→ 20. Path Forward (Air Quality) Plan: Update Report → 21. Methane Gas Plan: Waste Water → 22. Recycling Program: Cart, Expansion Fund ★ 23. Iowa Economic Development Authority Community Energy →★ 24. CNG Truck Purchase Evaluation (3) ★ 25. Bee Branch Community Orchard (7/17) → 26. Fats/Oils/Grease (FOG) Program: Inspections – Progress Report ★= Completed/Achieved Milestone √ = Progress Made → = Carry over to 2017 – 2019 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 7 „ Management in Progress 2016 – 2018 ★ 27. Green Iowa AmeriCorps Office Relocation ★ 28. Resiliency Community Advisory Commission → 29. Emerald Ash Borer Program: Implementation, Funding ★ 30. Georgetown Energy Prize: Update Report → 31. Community Climate Action and Resiliency Plan: Mitigation ★, Grants for Homeowner Rehabilitation √→ 32. Housing Tax Credit Program: Amendments, Changing Rules for Rehabilitation ★→ 33. Source of Income Dialog Session: Development: Implementation Recommendations ★ 34. Housing Code and Inspections Program: Implementation → 35. Voluntary Compliance Agreement ★Training 36. Campaign Grade Level Reading Program: Re-Application Community Solution Action Plan → 37. Neighbor2Neighbor Pilot Initiative: Direction, Expansion ★ 38. Hate/Bias Incident Response Plan: Update Report → 39. Local Foods/Community Garden Initiative ★→ 40. All America City Award for 2017 – Grade Level Reading (Community Foundation) 41. Cultural Snapshots Series: Development – Community (1) → 42. Affirmatively Affirming Fair Housing: Analysis of Impediments, Housing Policy Review ★ 43. ADA Audit Phase 1 Some Parks/Building ★ 44. Body Cameras: Policy Review, Guidelines, Storage, Funding ★ 45. Leadership Enrichment After School Program (LEAP): Funding Request, Re-Application for Grant – Hire Coordinator → 46. FDA Voluntary Retail Food Regulatory Standards: Implementation ★→ 47. Rental Housing License Program: Enforcement ★ 48. City-wide Leak Detection Survey ★ 49. Accela Program: Inspection by Property → 50. Flood Wall/Levee Breech Study Report (8/17) → 51. West Third Street Reservoir Analysis Study → 52. 42" Force Main (Terminal Street Lift Station to W & RRC): Facility Plan and Funding Mechanism → 53. Four Mounds Foundation/HEART Program: Report → 54. Sister City Program: Recommendations (M/CC) → 55. Jackson Park Pilot for Neighborhood Engagement ★= Completed/Achieved Milestone √ = Progress Made → = Carry over to 2017 – 2019 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 8 „ Management in Progress 2016 – 2018 ★→ 56. Eagle Point Park Ecological Restoration and Management Plan: Completion Phase 1 ★ 57. Purchase of Service: Data Collection ★ 58. Electronic Fare Cards/Payment: Implementation ★ 59. PEG Digital Encoding ★ 60. Historic Federal Building HD Upgrade → 61. Smart Transportation Program: Update Report (ECIA) ★→ 62. Bus Routes: Update ★ 63. Bus Storage Facility: Funding, Design, Construction Project (11/17) ★ 64. W desk: Implementation, Training ★→ 65. Direct Time Entry and Employee Access Center: Implementation ★ 66. Accela Software: Implementation ★ 67. E-mail and Operating System (to Microsoft) → 68. Fire Accreditation: Completion (2017) → 69. InVision Software for ADA Improvements: Implementation, Purchase ★ 70. Affordable Care Act: IRS Data Reporting → 71. Banking Services Review ★ 72. Electronic Submission of Permit Applications: Implementation ★ 73. Management Philosophy: Workshops and Orientation ★ 74. Financial System Upgrade: Implementation ★ 75. SunGard Optimization for Budget Module and Project Module: Implementation ★ 76. Auditing Services Contract ★ 77. Concession Agreements: Revision → 78. Emergency Response Plan for (Utility Failures): Development ★ 79. Labor Contracts: Negotiation, Contract → 80. Iowa Paramedics Transition Plan: Implementation (3/18) ★ 81. Integrated Pest Management: Implementation M/CC Report ★ 82. Medical Plan and Stop Loss Insurance Program: Third Party Contract ★ 83. Investment Policy: Re-Certification → 84. Radio System Upgrade to P25: Direction, Funding ★ 85. Plan Review Refinements → 86. Water Source and Distribution Master Plan; Completion ★ 87. Non Emergency Mobile/Portable Units: Replacement → 88. Police Officers Recruitment and Retention ★= Completed/Achieved Milestone √ = Progress Made → = Carry over to 2017 – 2019 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 9 Major Projects 2016 – 2018 „ Management in Progress 2016 – 2018 ★ 1. New Terminal Complex Circulation Road → 2. Corporate Hanger Repair ★ 3. Green Alley Projects: Completed → 4. Bee Branch Project (Garfield to Comiskey and under Railroad) → 5. Municipal Separate Storm Sewer System (MS4) Permit Compliance Program/Projects → 6. Bee Branch Gate Project: Design √→ 7. Energy Efficient Street Lights → 8. Washington Street 30" Force Main → 9. 20" Water Transmission Main (Millwork District to West 3rd Reservoir) → 10. Back Up Generators (Loans) ★ 11. Water Tank Inspections and Maintenance → 12. Five Flag Theater and Ham House Building Improvements → 13. Grand River Center Upgrades: Carpet, Painting, Air Walls ★ 14. Grandview-Delhi Roundabout ★ 15. NW Arterial/Chavenelle Intersection Improvements ★ 16. NW Arterial Trail (Holiday Drive to Chavenelle Drive) → 17. East-West Corridor Roundabouts: Preliminary Design → 18. Traffic Signals Upgrade (1) Grandview/Loras ★ 19. English Mill Road Reconstruction → 20. Upper Bee Branch CP Railroad Crossing → 21. North Cascade Reconstruction (to Timber Hyrst Subdivision) (FY 2018) → 22. Senior High Road Project (FY 2018) → 23. Washington Street Improvement Project (7th to 9th) (FY 2018) → 24. Menards Frontage Road Project → 25. Military Road Reconstruction 26. Chavenelle Road Rehabilitation (FY 2018) → 27. Chavenelle Road Hike/Bike Trail: Design, Construction (FY 2018) → 28. Radford/Pennsylvania Roundabout: ROW Acquisition → 29. Southwest Arterial Project: Design, English Road Construction (FY 2018) ★ 30. Building Services Department Renovation Project ★= Completed/Achieved Milestone √ = Progress Made → = Carry over to 2017 – 2019 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 10 COMMUNITY GOAL 1 ECONOMIC PROSPERITY ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. Chaplain Schmitt Master Plan: Draft Plan, Community Engagement, Concrete and Doable Projects, Increase Foot Traffic 2. Airport Terminal: Open, Improved Gateway to City 3. Expanded Tourism: Active Travel Dubuque, Fireball Run 4. Old Air Terminal Facility: Environmental Assessment 5. Marina Signage from Mississippi River 6. FLEXSTEEL: Unique Emergency Complete Development Agreement, Save 200 Jobs, Investment $25 million 7. CIWA and Water and Sewer to Airport 8. Industrial Park Acquisition ** 9. Intermodal Center: Completed and Open 10. Arts and Culture Master Plan 11. Post Office Parking Lot; S&K Acquisitions 12. Combined/Co-located Parking and Transit Department + Job retention + Increase in commercial and residential property value + Enhanced utilities for residents and developers + Diverse work force + Increased neighborhood safety and historic preservation + Improved transportation for multi economic levels + Cost saving to citizens + Future job growth Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 11 ACHIEVEMENTS 2016 – 2017 (Continued) PROGRESS 1. Housing TIFs, Derby Grange, Rustic Point, Timber Ridge, South Pointe 2. Brownfields Assessment Grant 3. EPA Area Wide Planning Grant 4. CHY/Inclusive Dubuque/GDDC Equity Efforts and Opportunity Dubuque 5. H&W/3000 Jackson Street **: Purchased, Deconstruction 6. Central Avenue Voluntary Annexations in Rustic Point, Graf Farm and Other Smaller Scale Annexations 7. Small Business Owned Program 8. New Retail/Restaurants i.e., Smoke Stack, Barrel House, Back Packet Brewery, Gymkhana Blue, Etc., Café Fraiche, Grow Own ** 9. Kerper Blvd. Sanitary Sewer Repair/Maintenance Project 10. Minority Unemployment in Dubuque County Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 12 COMMUNITY GOAL 2 ENVIRONMENTAL/ECOLOGICAL ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. CIWA Purchase: Locked Down Development around SW Arterial; Settled Lawsuit Low Price 2. Fire Station Solar Installs 3. Recollect Waste App 4. Resilient Community Advisory Commission **: Identify Expertise, Foundation for Future Best Practices 5. Integrated Pest Management Program 6. Water Main Break Policy 7. Water Leak Survey 8. Path Forward (Air Quality) Plan: Report 9. Iowa Economic Development Authority Community Energy 10. Green Iowa Ameri Corps Office Relocation 11. Georgetown Energy Prize PROGRESS 1. WRRC Methane Gas Project **: Surplus for System 2. Alliant 4MW Solar Array ** + Cleaner air + Sustained drinking water source, viable water supply, fire suppression opportunities + Resources serve future development + Diversified energy + Decreased GHG emissions + Choice of pesticide – free, healthy parks + Less water loss in our system Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 13 ACHIEVEMENTS 2016 – 2017 PROGRESS (continued) 3. Bee Branch – NDRC Kickoff, Community Orchard **, Impact on Neighborhood, Amenity for Neighborhood, Citizen Engagement, Worked with Businesses 4. Green Alley Projects **: Functional, Allows for Backyard Redevelopment 5. Community Climate Action and Resiliency Plan Mitigation 6. Decrease in Energy Use in Largest City Facilities • Michaels Audit @Water 7. CIWA/City Water Connection 8. Roosevelt Street Water Tower 9. Bio CNG Fleet Development/Alternate Fuel 10. Lead and Copper Private Services Replacement Policy 11. Climate Adaption Strategy • UNL Tech Assistance • DART Tech Assistance 12. GSC Conference 13. Water Work Order System Development Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 14 COMMUNITY GOAL 3 SOCIAL/CULTURAL VIBRANCY ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. Inclusive Dubuque: Action Plan: “I am a Dubuquer”, 60 Active Partners involved Attracting Workforce 2. Crime Control through Community Policing and Cameras: Creating Safe Community, Proven Effective 3. Arts and Culture Expansion: Film Festival **, Multiple Activities 4. Adoption of IPMC/VAB Licensing 5. CHI – 21 Homes 6. NDRC Award 31M 5 years 7. L&HH Award 3M 3 years 8. Accela 9. Housing TIF’s, Derby Grange, Tymberhurst 10. Bee Branch Greenway Opening 11. 5 National Registered Historic Districts 12. Arts and Culture Master Plan ** 13. Arts Coordinator: To Full Time ** + Safe housing; more housing choices and quality + Neighborhood safety and stability + Economic stability + Partnering across interest groups (avoid polarization) + Equity + Resilient neighborhoods + Residents connected to resources Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 15 ACHIEVEMENTS 2016 – 2017 PROGRESS 1. Source of Income Committee **: Advanced Conversation, Dialog with Landlords 2. Housing Code and Inspection Program ** 3. All America City Award (4th) 4. NDRC 5. AFFH 6. L&HH 7. CHANGE Acquisition of VAB; 58 Rebrand 8. Support for Affordable Housing Development – Private and Public 9. St. Mary’s Steeple Square **: Value Building and History, Ribbon Cutting 10. Dream Center 11. More Useable Data 12. LITC 13. Reduce Density and Increasing Quality/Affordability Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 16 CITY GOAL 1 PLANNED AND MANAGED GROWTH ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. Central Iowa Water Resolution** 2. Voluntary Annexations ** 3. Residential TIF Program **: Established Source of Funding for Low/Moderate Income Housing 4. Derby Grange Housing **: Creating Housing in the City 5. International Building Code: Adoption ** 6. Third Party Fire Inspection Compliance, Private Hydrant Maintenance 7. Police Body Cameras 8. Dispatchers All Medical/Police/Fire Certified – IPMC 9. City/Police Relations Committee (Expanded to all Departments not just Police) 10. Update Bias Incident Response Plan (City Update Plan and Inclusive DBQ now has a Plan) 11. Double-up Food Bucks 12. Winter Farmers Market 13. Incident Command Certification + Faster response/better response options/communication cap. + Surveillance camera = problem resolution + Residential communication = recover from adverse events (also EOC, Inc. Comm. Haz Mat) + Fewer lead poisoned kids, more lead safe housing + Better fire protection + Reduce crime + Less shots fires + Accreditation = high standards + Eliminate chronic nuisances + Body cameras = evidence and accountability + Safer food Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 17 ACHIEVEMENTS 2016 – 2017 COMPLETED (Continued) 14. Mission Lifeline Gold Award 15. Resilient Community Advisory Committee – Accreditation PROGRESS 1. Comprehensive Plan: “Imagine Dubuque” **: Community Involvement and Input, Used Variety of Methods, Building Sense of Community, Positive Use of Social Media 2. Blighted Building: H&W (3000 Jackson) ** 3. Healthy Homes 4. New Public Safety Radio System 5. Children Lead Poisoning Prevention 6. Chiefs Forum 7. Levee Breach Planning 8. Water Quality: Better Tracking and Notifications 9. Fire Station Alerting 10. Text to 911 11. EOC Training 12. HazMat Plan Update 13. Bee Branch Project 14. Additional K9 15. Nuisance Enforcement 16. FDA Inspection Standards Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 18 CITY GOAL 2 PARTNERSHIP FOR A BETTER DUBUQUE ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. Miracle League Project **: Smile on Face, Enhanced Quality of Life for Families, Impacting other City Facilities 2. Eagle Point Park Ecological Restoration and Management Plan ** 3. OC Adopted PUD for Chaplain Schmitt Island Master Plan with Design Guidelines 4. City Partnered with Techron to Showcase Start-ups in Dubuque and Across Iowa 5. Marshallese Community Snapshot with Medical Community 6. DC Trip with Chamber and Partners 7. Naming MCFC Building as “Ruby Sutton Building” 8. Community Engagement Process for CC Goal Setting 9. Created Residency Advisory Commission 10. Arts and Culture Master Plan 11. Source of Income Committee Report: Expanded Affordable Housing and Rebrand Section 8 12. GDDC and United Way Completed Community Mental Health Assessment and Day Care Survey + Cultural vibrancy + No flooding + Workforce availability + Improved transportation links + Leveraged funding + Increased/improved community engagement + Improved neighborhoods + Higher quality customer service Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 19 ACHIEVEMENTS 2016 – 2017 COMPLETED (continued) 13. Protected State Backfill for Property Tax 14. SW Arterial Jurisdiction Transfer from City to IDOT 15. CC Proclamation that Dubuque is a Welcoming Community 16. GDDC Completed Labor Shed Workforce Assessment and Gap Assessment with City 17. Inclusive Dubuque Developed Equity Profile 18. Chamber and City Partners Created Air Service Task Force to Expand Commercial Air Service 19. ICC Celebrated 10 Year Anniversary 20. Infrastructure Plan Submitted to White House 21. Execution of HUD Resiliency Grant Agreement 22. GDDC Cultural Snapshot with Millennials 23. 10th Annual GSC 24. Grade Level Reading All-American City 2017 Application 25. Winter Farmers’ Market Partnership with 4 Mounds and MCFC PROGRESS: 1. Imagine Dubuque Community Engagement for New Comp Plan Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 20 ACHIEVEMENTS 2016 – 2017 PROGRESS (continued) 2. Construction and Funding of Upper Bee Branch Project 3. Hispanic Community Cultural Snapshot 4. Peer Hearing Council and ISU Reconstructing ICC Training to Partners 5. Imagine Dubuque Community Engagement for New Comp Plan 6. Construction and Funding of Upper Bee Branch Project 7. Hispanic Community Cultural Snapshot 8. Peer Hearing Council and ISU Reconstructing ICC Training to Partners 9. Central Avenue Corridor Initiative with ISU and GDDC 10. CFGD and City Received Grant for Community Engagement in Washington Neighborhood 11. City PSA/Cash Out Grant Agreement include Equity 12. Alliant Energy Solar Arrays 13. Methane Capture at WRRC and Landfill 14. Americas River III Committee Formed, Meetings Schedules Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 21 CITY GOAL 3 IMPROVED CONNECTIVITY ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. The Jule: Ridership, Hours and Routes **, Use of Data to Enhance Service; Changed Work Culture – Personal Relations with Driver 2. Bandwidth Sharing ** 3. Historic Federal Building HD Upgrade **: Enhanced Presentations by City 4. Grandview-Delhi Roundabout **: Positive Feedback, Public Education, Staff Presentation and Assistance, Well Designed 5. NW Arterial/Chavenelle Intersection Improvements ** 6. NW Arterial Trail (Holiday Drive to Chavenelle Drive) ** – Link to other Trail 7. English Mill Road Reconstruction ** 8. New Airport Terminal ** 9. Asphalt Overlay 10. Intermodal Center 11. Parking Ramp 12. New Corporate Hangars 13. East-West Corridor Study: Moving Forward + Increased accessibility + Retaining passenger traffic (improved) + Improved quality of life + Increase neighborhood value + Walkable/bikeable community + Improved traffic flow + Increased service hours Jewell transit ridership up 13% Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 22 ACHIEVEMENTS 2016 – 2017 PROGRESS 1. Southwest Arterial **: Completed Land Acquisition On Schedule/Under Budget 2. Electronic Fare Cards/Payments 3. PEG Digital Encoding 4. Bus Storage Facility 5. Asphalt Overlay 6. Bee Branch Greenway 7. Bus Stop Improvements 8. ADA Improvements 9. Green Alleys 10. Pennsylvania/Arterial Turn Lanes 11. Uber/Lyft Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 23 ORGANIZATION GOAL FINANCIALLY RESPONSIBLE CITY GOVERNMENT AND HIGH PERFORMANCE ORGANIZATION ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. Debt Reduction Plan **: Responsible Citizen Impact Following the Plan 2. Budget without Tax Rate Increase **: Creativity of Staff 3. Department Head Retirements and Hires ** – Young, Creative, Professional Presentation, Problem Solver 4. W Desk: Implementation 5. Direct Time Entry and Employee Access Center 6. Accela Software: Implementation 7. E-mail and Operating System (to Microsoft) 8. Affordable Care Act: IRS Data Reporting 9. Electronic Submission of Permit Applications: Implementation 10. Management Philosophy Workshops and Orientation 11. Financial System Upgrade: Implementation + Confidence in City staff and leadership + Best return on taxes (investments) • Low tax rates • Affordability + Staff pride in work and accomplishments + Grant dollars leveraged + Responsive communications + Leadership and collaboration • CIWA • Bee Branch • Intermodal • Change Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 24 ACHIEVEMENTS 2016 – 2017 COMPLETED (Continued) 12. SunGard Optimization for Budget Module and Project Module Implementation 13. Auditing Services Contract 14. Concession Agreement Revision 15. Labor Contract 16. Integrated Pest Management: Report 17. Medical Plan and Stop Loss Insurance Program: Third Party Contract 18. Investment Policy: Re-Certification 19. Plan Review: Refinements 20. Non-Emergency Mobile/Portable Units: Replacement 21. Building Services Department Renovation Project 22. Personnel Department Renovation Project 23. Open Data Budget/Expense 24. P2C Police to Citizen 25. Public Private Fiber Optic Partnership 26. GFOA Excellence Award for Budget and Financial Report 27. Engagement Tool Kit PROGRESS 1. Web QA 2. Accela new Permitting System Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 25 OTHER CITY SUCCESSES ACHIEVEMENTS 2016 – 2017 MEANS TO RESIDENTS COMPLETED 1. IPM 2. Parks in all Neighborhoods 3. Pool Assessment 4. Continued Annual Programs and Participation Increased 5. 175 years of TH Digitized for Online Access 6. Mission of Mercy Dental Clinic 7. Library Opened Marker Space 8. 181 Programs to Day Care Centers 9. Approved FT Arts and Culture Coordinator 10. Launch of Food Pantry (MFC) 11. Taste of the World 12. Arts Master Plan Adopted 13. Purchase Colts Building to Expand MFC 14. Valentine Park Expansion 15. JD Film Festival PROGRESS 1. City/County Library Collaboration + Greater convenience for books and other library materials + Learning of different people, places and cultures + Healthier living + Abundance of fun and free things to do + CP leveraged funding + Greater access to participate = more options + Easier for strollers and grandparents to get around + More resources for all Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 26 ACHIEVEMENTS 2016 – 2017 PROGRESS (continued) 2. Eagle Point Park – MRHP Nomination 3. Trailer Program 4. Equity Plan (LS) 5. Five Flags Study 6. GLR 7. ADA Transition Plan 8. Skate Park Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 27 Departmental Successes City of Dubuque 2016 – 2017 Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 28 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Airport Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the City and to a resident were as a result of each achievement. Success: New Airline Passenger Terminal Building completed and operational Impacts: 6 months ahead of schedule and approx. $2-3 mil under budget Success: Increase in number of business jets based at the airport Impacts: Higher cash flow, and more activity at the airport Success: Airport Open House Conducted Impacts: 2,500-3,000 attended free event Success: Experimental Aircraft Association and University of Dubuque Fly In Breakfasts Impacts: Supported breakfasts with equipment, furnishings, and staff Success: North American Trainer’s Association Formation Clinic Impacts: Fuel Sales of nearly 10,700 gallons and est. $200,000 local Economic Impact of event Success: Jet Center now performs ground handling services for Sun Country Charter flights Impacts: Additional revenue Success: Increase in passenger enplanements over 2015 Impacts: Increased passenger loads, continued trends, more attractive for expansion Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 29 Success: 14% Increase in Diesel fuel sales Impacts: Exceeded FY 2015, more revenue Success: 7.5% Increase in 100LL UD Fuel uplift Impacts: Exceeded FY 2015 Success: 19.6% Increase in amount of Aviation Oil sold Impacts: Exceeded FY 2015 Success: 10% increase in overall Jet A fuel sales Impacts: Exceeded FY 2015, more revenue Success: Julien Dubuque International Film Festival sponsor Impacts: More inbound traffic and showcasing Dubuque Success: Iowa Public Airports Association conference host & sponsor in Dubuque Impacts: Showcased Dubuque to industry Success: Completed Triennial Disaster exercise as required by FAA Part 139 regulations Impacts: Maintains partnerships with adjacent law, paramedic, and firefighting communities Success: Sponsor of the July 3 Airshow Impacts: Positive community event Success: Multiple student interns from local universities Impacts: Greater exposure of City and airport in a positive learning event Success: Hosted Commemorative Air Force B29 Impacts: Airport and historical awareness Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 30 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Budget Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Completed the FY 2018 Operating and Capital Budget. Recommended a budget that had no property tax increase to the average homeowner and recommended utility rates that will allow the City to meet revenue bond covenant requirements. Impacts: Benefits the City and citizens by providing a fiscally responsible spending plan for the upcoming year, which maintains the valuable services to the citizens and infrastructure enhancements within the City. Success: Revised the FY 2018 budget documents to conform to GFOA’s standards and increased mandatory budget reporting. Submitted budget for GFOA Distinguished Budget Presentation award. Impacts: Benefits the City and citizens by enhancing the budget document to GFOA standards that is effective as a policy document, operation guide, financial plan, and communication device. The GFOA standards provide citizens with a document that is clear, understandable, and gives complete information on all funds subject to appropriation. The City has received the GFOA Distinguished Budget Presentation award eleven consecutive years. Success: Compiled and submitted the County TIF report. Impacts: Adds a level of transparency to citizens on the expenditures of TIF funds. All information reported to the State of Iowa is available on the Iowa Department of Management’s website. Success: Implemented Wdesk – a cloud based platform that links to data sources Impacts: Benefits the City and citizens by providing an efficient way to compile the budget documents with accurate information in one place that is directly linked to the City’s general ledger system. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 31 Success: Implemented Iterations and Uploading to the Budget Module Impacts: Benefits the City and citizens by increasing accuracy by automating the entry of department budgets into the system which eliminates as much manual entry as possible and reduces the amount of human error. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 32 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Building Services Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: All staff continues to earn continuing education credits to maintain their current certifications. Additionally, staff members have earned five new certifications this past year adding more depth and knowledge to our Permitting and Inspection Department. During our FY18 budget process we have gotten additional funding approved so or permit clerk can participate in a two-day seminar and take an exam upon completion to earn the Permit Technical certification through the International Code Council. Our Staff has started to perform combination inspections saving time for the general public in the field for inspections, this also allowed us to cut-back on staffing over the past fiscal year. Impacts: This benefits the community by means of a higher level of service we deliver based on our training, saves money and is fiscally responsible by utilizing free training, new certifications allow for cross-training and support the demand for inspections by the public. Training opportunities allows our staff to provide education and outreach by sharing the information obtained at the training events. Positive outcome of making sure all work is done in compliance and meets the minimum code requirements producing quality, safe, and healthy structures for our citizens. Success: Accela software will replace Permits Plus effective June 1st, 2017, our Department and other Departments have been working hard to test the software and customize it to fit our Departments needs as well as the demands from the public users. Our new permit software will now place all Engineering, Housing, and Building records under one umbrella in the new software, and enhances our workflow process with many other Departments during the Plan Review and approval process. Impacts: The new technology will benefit the citizens financially by eliminating trips to City Hall to apply and pay for permits. The citizens will be able to create a user account with Accela and electronically submit applications and payments save their personal information to expedite the permitting process saving them time and money. All citizens will have access to all information in regards to permits issued on all projects and all inspection records as well. The citizens will be directly connected and have access to view all information throughout the entire permitting process from Plan Review to Final Completion. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 33 Success: Rustic Pointe and South Point residential subdivisions have been approved under TIF agreements. South Point grading and site plan development got underway in May of 2017. Currently the Water Department has a proposal out for bid to get water mains out to the Rustic Pointe subdivision. Rustic Pointe subdivision will also start grading and site development at some point in the summer of 2017. Together these two subdivisions will provide over 200 new residential lots for our citizens and developers to build on, with a variety of single-family lots and town home lots. Impacts: Supporting the demand for additional residential lots enabling new construction of single-family and two-family dwellings to take place within the City of Dubuque to support growth and expansion of our population. Collaboration of multiple City Departments, Developers, and Designers throughout the planning phase will produce quality well-planned safe new neighborhoods with solid infrastructure and well- designed new parks for our citizens to enjoy. These Developments will feed and support many different sectors of our local economy creating jobs, revenue, product sales, and new tax revenue as well. Citizens Successes Success: Vacant Abandon Building Licenses and enforcement procedure improvements have been implemented into this process to improve data tracking and regulation of vacant properties. This has been a collaborative effort between multiple Departments to improve the efficiency and effectiveness of this area of enforcement. The Building Services Department issued over 26 VAB licenses in 2016 compared to only 3 licenses the previous year, these properties have been inspected and in some cases currently under enforcement action as well. Additionally, properties that have not complied with license requirements have come under enforcement and are being held accountable for the condition of their properties and currently we have 15 properties with court dates set. Impacts: Improves the overall quality of all neighborhoods and creates a safe environment for our citizens and youth who may be attracted to enter these types of structures that are left abandon. These enforcement procedures will also help eliminate declining property values, increase the ability to sell or attract new residents to certain areas affected by vacant structures. Improves the overall appearance of the entire neighborhood and community by making sure the structure and yard are properly maintained. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 34 Success: Design Review Team participation and enhanced Plan Review procedures within the Building Services Department. This has been a strong tool and has increased public satisfaction with the Code Enforcement process. Our staff has started to engage earlier on in projects, and using or experience and knowledge to point out any possible issues we see well before the project hits the ground. This participation allows consultants to make necessary changes to building plans long before the bidding process even starts or before plan submittal to our Department. Impacts: Through active participation in preliminary planning stages of developments and projects we are supporting the Designers, Architects, Engineers, and Citizens by providing important information to move their project from paper to construction. Plan Review process improvements help avoid costly mistakes, change orders, and project delays during the construction phase. This process avoids conflicts, arguments, and misunderstanding between are permit applicants and Inspection staff as well. Proper planning ensures structures are being built to meet minimum code requirements and all life safety issues as well. Citizens Successes Success: Outreach and Education on the newly adopted 2015 International I-Codes has been done throughout this past year to our local residents, contractors and consultants. Our staff has done an excellent job explaining some of the major changes through the adoption process and worked very effectively with the public on all the new projects that have been permitted under the new codes. Impacts: The adoption of the new I-Codes and the additional training on utilizing the IPMC for enforcement purposes on problem properties increases our ability to enforce effectively leading to safer structures and neighborhoods for our community. The adoption of the new I-codes puts our community in alignment with many other municipalities with the state of Iowa making is easier for our consultants and contractors to bid and perform work in our community as they would in others. Providing safe, clean, and healthy living conditions is a key ingredient to the success of an individual both young and old. Success: Performing Plan Reviews that support the preservation of our older structures by retaining and protecting the original character through the utilization of the Existing Building Code section in combination with our Historical Building Ordinance. Our Department assists consultants and property owners in filling out the compliance performance measurements that are used to protect the Historical Integrity of the property while still maintaining and ensuring public safety on the finished product as well. Impacts: The outcome is the retention of our Historic structures by allowing Architects and Developers to meet minimum code requirements while still preserving the historical integrity of the structure. Supporting and offering creative design solutions that incorporate both old and new methods of construction to soften the overall expense endured during these projects. Support community efforts to revitalize the inner core of our community supporting development within the Urban Renewal District. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 35 Success: Facility Management improvements to City Hall, Annex, Historic Federal Building, and the Multi-Family Cultural Center, 5th Street Restrooms, and the Colts Building at 1101 Central Avenue. Our staff has taken a more proactive approach to Facility Management by implementing a new process to annual inspections and cleaning of our HVAC equipment. This process helps up manage and better care for our equipment, providing us with feedback on the condition and overall life span. We are beginning to build a database on each facility projecting both short and long terms expensed to prepare accurate budgets for facility management. Developed a new custodial schedule to help share responsibilities at each facility utilizing our strengths to better care for each building. Our ADA consultant finished the transition reports this past year and we are currently working through the reports to plan for future improvements at each facility. Accomplishments include renovations in IT Department, Health Department, Building Department, Personnel Department, Mothers Room at the Annex, and HVAC improvements at the Annex, City Hall, and the Federal Building. Impacts: Our community members will benefit by having better and improved accessibility when using our City facilities, parks, and public sidewalks through the efforts of our consultants work on the transition reports along with improvement projects in the future. Our facilities are kept clean, safe, and well-constructed and functional for our staff and the public to enjoy. Our HVAC systems are maintained and checked on annual basis to provide efficient heating and cooling to our facilities. New renovations allow for better public use of our offices, and provide optimal use for our staff. City Hall again provides a clean and well-kept environment to host the summer farmers market, and City Staff also provided the winters farmers’ market access to the building located at 1101 Central avenue as well. Success: The Building Services Department continued to offer the Neighborhood Enhancement Lighting Program and extended this program Citywide this past year. The Building Department also still provides ADA assistance to our local business while they make improvements to access for parking, entrance, or interior accommodations making them proudly assessable for our citizens. Citizens Successes Impacts: Our Lighting program enhances safe neighborhoods and provides an added layer of security around the entire perimeter of the yard citywide. Our ADA financial assistance program has helped new and existing businesses make the necessary improvements creating a welcoming environment for all to enjoy. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 36 Success: F.O.G “Fats Oils and Grease” program improvements have been made in regards to the Plan Review process prior to the issuance of a Plumbing Permit for the work to be done. The Building Services Department requires the Plan Review Checklist to be submitted along with the brochure and model number on the Grease Interceptor to be installed. We perform a mandatory Plan Review of the proposed work and equipment to be installed prior to permit issuance to ensure the proper sized unit is installed and plumbing work is done in accordance to meet minimum code requirements. We offer assistance throughout this process specifically in existing older structures to help remove barriers that exist or hinder the re-development into a new food establishment. Impacts: Through teamwork and collaboration with multiple Departments our City staff is helping eliminate FOG from entering both private and public sanitary lines avoiding costly clean-outs and clogs in lines. Establishing a FOG program through education and outreach first, followed up with enforcement second offering support to our community so as a whole we are all in compliance with our Consent Decree to remove and keep FOG out of our sanitary system. Success: The Building Services Department has improved efficiency of our Permitting and Inspection services that have greatly benefitted the public and allowed us to cut one part-time position, and freeze another full-time position in the FY18 Budget process. Changes have been made and our staff is working effectively as a team to provide additional support to each other allowing us to make these cuts yet still provide an outstanding service to the public and our permit applicants. Staff has taken on additional responsibilities and earned additional certifications, allowing us to perform combination inspections in the field saving travel time, vehicle expense, and inspection time as well. Impacts: Creating a more self-sustainable department while still providing outstanding service to the public. Benefits for the public include less meetings with inspectors now that we can perform multiple inspections during one visit, improved communication by dealing with one inspector versus two or three. Vehicle expense and equipment expense has been reduced due to these changes. The utilization of technology and new software has also created work efficiency, providing the public with instant access to inspection results the minute the inspection has been completed. With improved efficiencies allows us to keep our permit fees stable with no increases which benefits our entire community during their construction projects. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 37 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Cable TV Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: HD Online Streaming Impacts: The benefits of streaming online in HD are: 1) Crisp, high quality video; 2) PowerPoints that are now readable (a tremendous benefit during budget hearings); and 3) a modern 21st century look that is more desirable for our residents, especially younger people. Success: PEG Digital Encoding Impacts: Nothing we have done in terms of equipment replacement and upgrades in the history of PEG in Dubuque has improved the audio & video quality for local cable viewers as much as switching to the digital encoding of our on-air signals. While our five PEG channels remain standard definition (SD), the video is sharper, more saturated, and overall just more viewable, and at the same time the audio is now stereo. The City of Dubuque’s two channels look and sound as good as the SD signals of all the other channels available on the cable system. This means that more residents are likely to watch and be exposed to the vast amount of information we make available. Success: Video Feed to the Intermodal Transportation Facility Impacts: We now send a direct HD video feed from the City Hall Annex control room to the Intermodal Transportation Facility where CityChannel Graphics (our bulletin-board only cable channel) displays on a monitor in the indoor waiting area for people waiting for transportation. This feed exposes our channel to additional people and hopefully increases community knowledge by making more residents aware of City activity. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 38 Success: Historic Federal Building HD Upgrade Impacts: Nearly 100% of the video infrastructure was updated in this project significantly improved the production quality of our telecasts emanating from the Council Chambers. Two additional cameras allow for additional camera angles and enable us to provide better meeting coverage. It is now easier for the telecast producer to cover a meeting. Videos play much easier and the overall production quality is far greater. Additional speakers in the Council Chambers make it easier for people in the room to hear what’s being said. Post-production processing of the meeting recording has been significantly reduced because we no longer have to re-insert HD recordings of the presentations. Success: Monthly Construction Updates Impacts: In 2016 we continued our monthly construction updates for the Bee Branch project and began doing them for the Southwest Arterial project. These short videos, shared via social media as well as airing on CityChannel Dubuque, are very well received as they keep residents informed of the progress of these two major projects. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 39 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: City Clerk’s Office Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Continued Organization of Archived Council records Impacts: Allows for expedient searching and recovery of previously inaccessible documents to aid with issues from departments working with citizens and businesses. Success: Special Events Permit Booklet Updates Impacts: Clearer language regarding fireworks and allowing for aluminum cans creates safer, sustainable special events. Success: Established membership with the French Heritage Cities Network and webpage presence. (Francophile/Francophone Cities Network) Impacts: Supports Dubuque’s connectivity to other North American cities with French Heritage; and promotes history, tourism and community. Success: Boards and Commissions Notify Me subscriber service Impacts: Allows residents to subscribe to automatic notifications for current and upcoming vacancies on the City’s boards & commissions, which promotes membership, continuity of service, and citizen engagement. Success: 167 safe and community-focused special events permitted Impacts: Events engage residents, provided for a livable community and enhance social/cultural vibrancy Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 40 Success: Detailed online FAQ information page established for usage of the amphitheater in conjunction with the Leisure Services Department Impacts: Provides residents with easy access to information related to the usage of a city facility. Success: Paperless liquor license approval process established in conjunction with the Iowa Alcoholic Beverages Division Impacts: Provides businesses with an efficient, expeditious and sustainable license renewal process Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 41 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: City Manager’s Office - Administration Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: WebQA Impacts: Increased usage has helped us improve monitoring and response of citizen issues Increased employee training and understanding of WebQA. The average time for the CMO to resolve a citizen issue in FY16 was 13.81 days; FY 15 it was 15.72 days; in FY14 it was 22 days and over 79% of citizen’s issues were resolved in 10 days or less (improvement from 50% in FY14.) Success: Developed Guide to Policy Agenda Booklet Impacts: Develop a user guide for city staff on the City Council Policy Agenda. The guide includes information on the detail under the vision and mission statements, the city, community and organizational goals, the priorities, management agenda, management in progress and major projects. The booklet provides guidance on items include key issues for each priority as well as City Council approved language under outcomes and value to residents. Success: Quarterly Goals & Priority Report Impacts: Regular reporting process to City Council on over 50 Management in Progress items. Report allows city staff to provide updates to the city council to keep them informed on project progress. Success: Policy Agenda Report Impacts: Provide a simpler, easier to read report that focuses exclusively on the Top and High Priorities, their impact and the schedule. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 42 Success: Interim Management of Building Services Department Impacts: Provided for ongoing management of the department despite retirement. Interim management effort identifies process improvement opportunities through an assessment of current department practices, policies and fee structures. Success: ICMA International Fellow Host Community Impacts: Dubuque seen as strong partner with ICMA and has been selected by ICMA to serve as host community every year since pilot program began. Dubuque has hosted Fellows from eleven different countries including: China (2xs), Australia, New Zealand, Indonesia, Timor-Leste, Malaysia, Laos, Thailand, Vietnam, Cambodia and Philippines. Success: Growing Sustainable Communities Conference Impacts: High quality keynote speakers, record attendance – over 20 states represented. Dubuque recognition as a leader in sustainability. Great local, regional and national recognition. Success: ICMA International Committee and Sustainability committee Impacts: Dubuque is represented on the ICMA International committee and is the only city to have two representatives to serve on the Sustainability committee, including ACM Steinhauser serving as Chair of the Sustainability committee. Dubuque seen as a key leader in sustainability effort. Also seen as a leader is supporting the Fellowship Exchange program and as a result is sought after to host Fellows and write letters of support for future grants. Success: Special Event permit process Impacts: Key partnership with City Clerk Office. Successful implementation of WebQA online form, Courtesy Permit and Waiver Policy to respond to citizen requests. The online form and WebQA system has improved the review and approval process as well as noting any issues once an event is over. Special events create welcoming and inclusive communities while providing fun and entertaining venues that enhance quality of life. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 43 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: City Manager’s Office – Intergovernmental Affairs and Strategic Partnerships Please list your department’s most important achievements that were completed during 2016 under “Success.” Under “Impacts”, please explain what the benefits to the City and to a resident were as a result of each achievement. Success: Federal, state and private grants achieved for the City and partners include: HUD National Disaster Resiliency Competition award of $31.5 million for creating greater resiliency in the flood prone neighborhoods and homes of the Bee Branch and to fund critical connecting storm water infrastructure on East 22nd/Kaufmann to Kane Street and West 17th/Locust Street. SW Arterial final transfer of jurisdiction agreement accomplished with IDOT, USDA Catfish Creek Watershed Management Authority nutrient trading grant secured through Iowa League of Cities, final Airport Terminal grants/FAA funds secured for legal challenge. AmeriCorps grants, amended IFA ROSE housing program Impacts: Grants support, construct and/or implement priority projects, programs and policy of the City of Dubuque Success: Staff Kelly Larson and Anderson Sainci along with Fountain of Youth Partner Caprice Jones to the final My Brother’s Keeper meeting at the White House fall 2016. Planned and partnered with the Dubuque Area Chamber of Commerce, Greater Dubuque Development Corporation, Community Foundation of Greater Dubuque, East Central Intergovernmental Agency and Dubuque County for the 2016 Annual Congressional Staff Visit in August. Hosted three-day tour of Dubuque highlighting programs, policies and projects for key staff. Impacts: Communicated Dubuque’s challenges and explored opportunities in the area of economic development, alternative revenue streams, disaster mitigation, job creation, workforce and resilience. Cultivation for grant applications. Maintained awareness and expanded public outreach for Dubuque brand. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 44 Success: Met with Pentagon officials to advance the Chaplain Schmitt Pearl Harbor WWII medal correction to Congressional Medal of Honor. Senator Joni Ernst, member of the Senate Armed Services Committee, has agreed to be our lead advocate as the process advances to the Pentagon medal correction commission. Currently awaiting Trump Administration appointment of Sec of Navy to proceed. Chaplain Schmitt’s remains were recovered and identified at the Punch Bowl on Oahu and returned in solemn ceremony, interred at Loras College Christ the King Chapel after memorial services were held the night before in St. Lucas, Iowa. Impacts: Working with local veterans and family members to secure appropriate recognition for Chaplain Aloysius Herman Schmitt’s acts of bravery and ultimate sacrifice at Pearl Harbor. Celebrated closure with the family and community of Chaplain Schmitt. Success: Successfully planned and executed spring 2017 DC trip. Traveled with partners from the Chamber, GDDC, ECIA to make WH and Hill visits. Secured meetings and presentations with White House staff and Trump Administration leadership including Douglas Hoelscher and William Kirkland, Office of Intergovernmental Relations. Presentations were made by City staff to officials at the Department of Energy on CNG and hydroelectric potential at Lock and Dam 11, to DOT staff on the STREETS program and advocated for Tiger and Fastlane grants, discussions were held with EPA on lead service line replacement funds, and with WH and Congressional staff on the negative impacts of the President’s proposed budget that would eliminate programs essential to cities. These programs include AmeriCorps, Federal Historic Tax Credits, CDBG, EPA brownfields grants, Tiger grants, the Economic Development Administration and others. Staff also presented on the Inclusive Dubuque program. Met and discussed City Council and partner priorities and projects with Senators Grassley and Ernst and Representative Blum and staff. Impacts: Communicated, advocated, educated and cultivated support for the City and partners. Kept Dubuque’s priorities in front of leading policy and appropriations decision-makers. Success: Maintained relationship with executives at American Airlines through merger with US Air. Created a new business advocacy team for commercial air service to secure additional hubs and/or additional flights with American or alternate air service. Impacts: Protect current air service and promote expansion with key leadership at AA and other airlines. Success: Successfully amended the ROSE program to include existing homes for restoration in the state program at Iowa Finance Authority. Impacts: Expands source of funds for partner developers in Dubuque as they tackle priority restoration of neighborhood residences on North End, Washington Neighborhood and Point District. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 45 Success: Mayor Buol invited to represent the Mayors of the Mississippi River Cities and Towns Initiative in Washington DC and Natchez. Mayor Buol advocated successfully for expansion of the FEMA pre-flood mitigation funds program with other Mayors of the Mississippi River. The MRCTI created the Mississippi River and Tributaries Congressional Caucus and coordinates policy priorities in Washington DC that impact Dubuque. Impacts: Demonstrated leadership of the City of Dubuque, direct input and impact on river related policy that supports city and partners. Success: IBM Watson Research Center Smart Travel program and the ECIA-City STREETS program continue to advance with federal research fund support. STREETS program will receive the innovation award in Denver CO in June 2017. Impacts: Creation of a national model for public transportation in cities under 200,000 population and deepening of City of Dubuque’s relationship with USDOT and IDOT staff. Success: Attended IDOT Commission meetings and advocated for City interests related to transportation infrastructure. Work was completed with all federal earmarks funds held by the City and the next phase through completion will be funded by IDOT. Impacts: Continued to cultivate support for City transportation priorities and implement the plan for the SW Arterial/Hwy 52. Success: Continued to advocate for City’s priorities with the Iowa legislature including protection of TIF, protection of the backfill, fought for local control unsuccessfully, advocated for emergency radio funding, defended the Iowa State Historic Tax Credits. Worked in partnership with the Smart Growth Developers, Metropolitan Coalition and the Iowa League of Cities. Impacts: Continue to advocate for Dubuque’s legislative agenda – preserving and protecting funding, policies and programs that serve Dubuque and the citizens of Iowa. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 46 Success: Arranged meetings for Dubuque citizens with the Governor. Met with Lt. Governor Kim Reynolds on multiple occasions preparing for her succession to the position of Governor as Governor Branstad is appointed Ambassador to China. Met privately with State administrative leadership to advance Dubuque agenda including Iowa Economic Development Authority Director Debi Durham, Department of Cultural Affairs director Mary Cownie, Iowa Department of Revenue director Courtney Kay Decker, Department of Homeland Security Emergency Management director Mark Schouten and staff project POC Carol Tomb, IFA Housing director Carolann Jensen, IEDA HUD coordinators Tim Waddell, University of Iowa Flood Center director Dr. Larry Webber, DNR Staff to discuss CIWA purchase and SRF funding and others Impacts: Maintained and expanded relationships with the Governor, Lt. Governor and state officials Success: Continued to assist with the implementation of the Iowa Flood Mitigation fund support of $98.5 million for Bee Branch Impacts: Bee Branch Watershed Flood Mitigation project will be implemented completely providing flood protection and amenities for Dubuque’s oldest neighborhoods which have endured six presidential disaster declarations in the past decade as a result of flash flooding. Success: Continue to work in partnership to strengthen My Brother’s Keeper initiative in Dubuque in partnership with Black Men Coalition, Boys Girls Club, Dream Center, Multicultural Center, St Marks Youth Enrichment Center and many others Impacts: Continue to promote inclusion in Dubuque and support other community initiatives Success: Mayor invited by the US State Dept. to represent Dubuque and participate in discussions with Mayors of China at US – China Carbon Emission Summit in Beijing Impacts: Promoting Dubuque brand of sustainability and demonstrated leadership on reduction of carbon emissions with global leaders specifically state dept. officials and Chinese Mayors. Success: Speak with the leadership team of People for the Steeple at the former St Mary’s to support the capitol campaign to restore the church and campus in partnership with Opening Doors, YWCA, Four Mounds and Heritage Works Impacts: Restoring places and people in Dubuque’s most at risk neighborhoods. Building resiliency into Dubuque’s North End. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 47 Success: Dubuque was recognized as a leader in EPA Brownfields grant program and implementation. Lead a national webinar on brownfields and leveraged economic impacts of the program with Economic Development Director Maurice Jones. Impacts: Continue positive relationships with EPA staff in Kansas City Regional offices and in DC headquarters Success: Was invited to serve on the National Local Government Advisory Committee for the EPA. Regular meeting via conference call and one trip annually to DC funded by the EPA. Impacts: Opportunity to advise EPA Administrator on policy impacting local governments. Success: Met with the US Army Corps of Engineers staff Rock Island District to identify funding opportunities for flood wall related projects including interior drainage study, replacement of flood wall gates and pumps, burying of the I Wall in South Port, construction of a large boat docking area for excursions boats. Also, created the opportunity to study environmental and recreational enhancements master plan for Dubuque with Corps RI staff. Impacts: Identified funding partners for city priorities. Success: Forged new partnerships with Alliant Energy and IDOT to enable construction of Iowa’s largest solar arrays in Dubuque. Impacts: Support the Sustainability Initiative and create opportunities for public education on resiliency in Dubuque. Success: Working with Smart Growth Developers, commissioning of an economic impact study for State Historic Tax Credit programs through Walker Tilly WI. Working with National Trust for Historic Preservation successfully defended federal Historic Preservation Tax Credits in DC. Impacts: Support partner developers in reclaiming urban core. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 48 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Economic Development Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Brownfields Area Wide Planning Impacts: Re-development of the South Port Success: Flexsteel – New facility, Dubuque South Impacts: Retained 200+ jobs & $25+ Million investment Success: New Micro-lending program: CDBG Iowa Micro Loan Impacts: Access to capital for diverse entrepreneurs Success: Sacred Heart Redevelopment [Marquette Hall] Impacts: Redevelopment of/for school into affordable housing units Success: Wave Reaction Impacts: $2.2 Million investment in downtown Dubuque Success: Industrial Park Site Certification final stage Impacts: A Certified shovel ready site for development Success: Co-Location Parking with Transit in the Intermodal Impacts: Cost savings and efficiencies Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 49 Success: New Part-time PEO/Parking Impacts: Increased Customer Service Success: Parking operation re-organization Impacts: Improved Service Success: Extended Transit weekday evening service to begin August 14, 2017 Impacts: Extended service will allow residents to work a variety of shifts, complete shopping trips after work, and attend community events in the evenings. Success: Transit - Construction of the new Jule Operations and Training Center underway – expected to be completed by November, 2017 Impacts: Reduces deadhead miles to fueling location, on-site CDL training course and training conference room, replaces facility that is too small for fleet and outdated for proper vehicle maintenance. Success: Transit – Rhomberg Bus Stop Improvement Project will be completed by July 1, 2017 – all stops on Rhomberg Ave. will be ADA accessible. Impacts: Easier accessibility for Jule customers. Success: Arts and Culture – Successful completion of Arts and Cultural Master Planning process Impacts: Staff and residents now have a guiding document to aid in the growth and development of the arts and cultural sector Success: Arts and Culture – 1st annual Arts and Business Luncheon Impacts: 90 participants across two major local sectors, arts and business, took initial steps toward greater communication and equitable collaboration Success: Arts and Culture – Updated grants to include diversity, equity and inclusion components Impacts: The City of Dubuque’s expectations of equitable and inclusive access to activities funded by the city, has been built into the structure of the arts grants. Organizations applying for city dollars are aware of the city’s commitment to diversity equity and inclusion. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 50 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Emergency Communications Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Fire Department Electronic Dispatching Impacts: Calls are dispatched quicker for better service to citizens of Dubuque Success: Continued expansion of “911 in the Schools” program to 27 schools and over 1200 students in the Dubuque Community Impacts: 1245 First Grade students taught the proper use of and how to dial 911. Success: Continued validation of over 3000 warrants and several hundred no contact orders Impacts: Verifying information entered into the national database to make sure accurate information is entered to help prevent false arrest Success: All Dispatchers Emergency Medical/Fire/Police Dispatch Certified Impacts: All dispatchers trained on how to answer calls same way and get more efficient response for calls Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 51 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Engineering Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Southwest Arterial Project – Groundbreaking Ceremony Impacts: With the significant development and advancement towards the completion of the Southwest Arterial with multiple construction projects underway and the 4-lane grading started on the project, to commemorate the milestone achievement, a Groundbreaking Ceremony was held Oct. 11, 2016 Success: Southwest Arterial Project – Property Acquisition Impacts: The City is substantially complete with all the right-of-way property acquisition for the 56 impacted properties along the Southwest Arterial Corridor. In total, there were 93 owners, leasehold or rental tenants affected which required separate good faith negotiations to secure purchase agreements or interest release settlements. Of the 93 owner, leasehold or tenant interests, the City was successful in securing 82 purchase agreements, however 11 property owners elected to proceed with eminent domain proceedings. The condemnation hearings were held and judgment settlements were issued, however 9 property owners elected to exercise their legal right to appeal the condemnation commissioner’s compensation award judgment. Success: Southwest Arterial Project – Construction Impacts: There is currently $47 Million in construction projects that are either completed or are currently under construction for the continued advancement towards completion of the Southwest Arterial. Success: Completion of the Grandview-Delhi-Grace Roundabout Impacts: This project relieved congestion at this intersection and provided for safety benefits to pedestrians, bicyclists and vehicles. The roundabout reduces travel time to the public and reduces air emissions. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 52 Success: Completion of 20 green alleys as part of the Bee Branch Creek Flood Mitigation Project. Total green alleys to date completed is 79. Impacts: The green alleys help reduce storm runoff from rain events as well as filter out pollutants. The alleys will filter out 80% of total suspended solids and reduce nitrate and phosphate levels by 67%. The alleys also have been transformational to neighborhoods in improving the look of the area. Success: Upper Bee Branch Creek Project – Construction on schedule Impacts: Construction on the Upper Bee Branch Creek started in June of 2015. The project’s two general contractors Portzen Construction and Tricon Construction met the project milestone of having the project ready to convey flood flows by December 1, 2016. The project will completed and open to the public in July of 2017. Success: Award of EPA cleanup grant for East Blum junkyard site. Impacts: Funding allows building deconstruction and site remediation to proceed in 2017. Success: JOTC design and bidding phase completed. Impacts: Successful negotiations with EPA and Superfund site owner, Mid-American Energy allows the project to move forward with construction phase in 2017. This project removes a major source of blight in a high visibility area. Success: 16th Street Detention Basin Lower Trail funding Impacts: Supporting multimodal transportation, the project provides a safe interconnection between key areas of town connecting the Historic Millwork District, Schmitt Island, Upper Bee Branch & North End neighborhoods. Success: Hodge Transit Lease Agreement Impacts: This newly signed lease agreement will provide $345,000 in annual revenue starting in November 2018. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 53 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Finance Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Certificate of Achievement of Financial Reporting from GFOA for Comprehensive Annual Financial Report for 28 consecutive years. Impacts: Additional disclosures positively affect bond ratings and community confidence in government. Success: Unmodified audit opinion for the June 30, 2016 Comprehensive Annual Financial Report (CAFR). Impacts: Reflects positively on management of City finances. Success: Investments Complied with City investment policy. Impacts: Positively affects community confidence in government. Emphasis on security of investments. Success: Investment Policy was recertified with the Association of Public Treasurer’s United States & Canada. Impacts: Positively affects community confidence in government. Emphasis on security of investments. Success: Expanded paperless utility billing participation from 7.4% to 8% of utility customers. Impacts: Sustainability initiative. Improves customer service and communication. Success: Expanded employee electronic payroll remittances from 56% to 60%. Impacts: Sustainability initiative. Convenience for employees. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 54 Success: No findings in IPERS audit Impacts: Financially Responsible City Government and High Performance Organization. Employee confidence in City management of payroll withholdings. Success: Server Failure Recovery Impacts: Developed a written disaster preparedness procedure within the department. Success: Received $11,699 cash rebate for City’s purchase card program Impacts: Generates revenue for the City and improves efficiency and control over small and routine purchases. Success: Evaluated and Implemented GASB 72-Fair Value Measurement & GASB 73- Application and Accounting & Financial Reporting for Pensions and Related Assets Not Within the Scope of GASB 68. Impacts: Provides financial users additional information of City’s financial position. Success: Completed review of all lease agreement to ensure proper insurance documentation was on file. Impacts: Protection of City assets. Success: Successful incorporation of Key West & Twin Ridge water utility customers into our current Utility Billing system. Impacts: The seamless billing implementation builds customer confidence in the City’s billing system and accurate collection of water and sewer revenues due. Success: Filed FY’16 Annual Urban Renewal Report (TIF). Impacts: Separation of duties between Budget and Finance. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 55 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Fire Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Completion of first “Standards of Cover” document Impacts: Document outlining the department response capabilities. This will provide data to make decisions on future resource use and deployment and also provide better information to the public. Success: Incident command certification (Blue Card) for command personnel. Impacts: Advanced training for our incident commanders with nationally recognized certification. This provides industry best practices to our response and better organization and use of resources. Success: Solar arrays installed on five or six fire stations with power purchase agreement. Impacts: Electrical energy savings over the 20-year life span of the agreement. Success: Third-party fire protection system compliance program in place. Impacts: Improved tracking and faster resolution of fire protection systems in buildings. This leads to reduced occurrence of catastrophic fire loss through system compliance. Success: Private Fire Hydrant Inspection & Maintenance Impacts: Year 1 of 2-year project results in 80% compliance. Privately owned hydrants protecting many big-box and high potential life/property loss buildings have documented confirmation that these essential fire protection systems will work. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 56 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Health Services Please list your department’s most important achievements that were completed during 2016 under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Implementation of Path Forward Plan (EPA Advance Program) for maintaining and improving Dubuque’s air quality, including partnering with the University of Iowa for CLEAR4- Clean Air in the River Valley, a collaboration to provide air quality education to the Dubuque Community. Impacts: Compliance with Clean Air Act. Proactively addressing on air quality. Citizens are learning about air quality through multiple avenues. Success: In compliance with FDA National voluntary retail food protection standards Impacts: Competent food regulatory staff. Provides for consistency in code enforcement and understanding by food industry. Success: New Environmental Sanitarian hired and completed several educational trainings. Impacts: Comprehensive environmental health services in an efficient manner. Success: Childhood Lead Poisoning Prevention Program and Lead Paint Program. Impacts: Fewer lead poisoned children and improved housing. Success: Establishment of Resilient Community Advisory Commission through a community engagement process and City Council approval. Impacts: Dissolution of Environmental Stewardship Advisory Commission (ESAC). New commission will focus on broader resiliency issues and city-related outcomes. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 57 Success: Emergency Operations Center (EOC) and disaster response planning and exercises (April 6, 2017). Impacts: City staff understanding of EOC procedures and emergency response. Success: Improved food service licensing process for new and change of owner establishments. Impacts: Food licenses are issued through a coordinated effort with staff. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 58 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Housing & Community Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Increasing opportunities for renters to move into homeownership; participation in HOME Workshop Impacts: Sense of pride, ownership, community involvement, and neighborhood stability. 22 of the 46 HOME Workshop participants became homeowners in 2016 Success: Homeownership in the Washington Neighborhood Impacts: Increase of ownership in the Neighborhood, pride and increase in value of properties Success: Developed the Officer At Home (OATH) Program to entice sworn officials to move into the Urban Renewal neighborhoods Impacts: Giving a sense of security to the neighborhood, supporting blended-income neighborhoods Success: Continued partnership with Community Housing Initiatives (CHI) Impacts: The assessed value of thirteen (13) properties that were acquired, rehabbed and sold increased by almost $550,000; supporting blended-income neighborhoods Success: Assisted nine (9) new First Time Homebuyers with CDBG funds throughout the City Impacts: Supporting young professionals to become homeowners; encourage community involvement. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 59 Success: Neighborhood Stabilization Program (NSP) Award grant received in 2008 in the amount of $444,328. State gave additional $58,218 to complete rehab and close out program Impacts: Acquired twelve (12) properties to date. Ten (10) have been rehabbed and sold to income qualifying households. One (1) property was deconstructed and will remain green space. One (1) property was acquired with CDBG funds and will be rehabbed with NSP funds. Success: IFA State Housing Trust Fund grant received in the amount of $141,283. Impacts: Provides additional funds to promote homeownership and rehabilitation in the Washington Neighborhood and allow households below 30% income to purchase anywhere within the City limits - Success: Continued partnership with Four Mounds (HEART) Program Impacts: Teaching high-school aged children renovation skills on City-owned properties, as well as partnering them with CHI properties. Success: Maintained partnership with Loras College Impacts: Teaching incoming freshman the value of volunteering their time to make a difference in the community. They did major clean up of exterior of City-owned property and ripped up carpet throughout property. Success: Reduction of Vacant & Abandoned Buildings; Selling Petitioned Properties to responsible owners Impacts: Safe & healthy neighborhoods citywide; increase property values, homeownership, green space and property values. Reduce crime, environmental nuisances, and density of neighborhoods. Reduction of Vacant & Abandoned Buildings; Selling Petitioned Properties to responsible owners Success: Increase enforcement of environmental complaints (grass/weeds/garbage/debris/snow ice); Greater participation through Web QA Impacts: Increasing quality of life through health, appearance, and perception. Success: Code Enforcement of deteriorated residential properties through pro-active exterior inspections Impacts: Code Enforcement: Retention of property values. Decrease in health or safety hazards. Increasing quality of life through appearance and perception. Robust sales of homes Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 60 Success: Timely response to rental complaints and violations Impacts: Increase quality of rental properties leads to better health outcomes and fewer accidents for residents. Success: In FY 2016, $3.9 million was paid to housing providers in rental subsidies US Department of Housing & Urban Development for housing assistance payments. Impacts: The above amount was invested back into the community to pay housing assistance payments to area property owners for rentals and for homeowners who qualify for the Housing Choice Voucher assistance. Success: The Family Self Sufficiency program assisted 142 families in FY 2016 Impacts: All of the families were provided case management with the goal of obtaining employment that leads to self-sufficiency. The program participants were provided referrals/access to childcare, transportation, education, job development, financial training and offered homeownership options. Nine families successfully completed the FSS program becoming economically self-sufficient and earning federal escrows averaging $4,009 while remaining free from welfare benefits. Success: Assisted Housing: In FY 2016, five Housing Choice Voucher Participants became first time homeowners. Impacts: Twenty-eight families have purchased homes under the Housing Choice Voucher Program since the City began offering the program beginning in CY2002. Prior to that time, an additional six families received Homeownership assistance utilizing excess administrative fees. These homeownership participants maintain their properties and contribute to property taxes. Success: Assisted Housing: In FY 2016, the Continuum of Care Special Needs Assisted Program utilized federal funds in the amount of $76,531 to provide rental assistance for homeless individuals/families with disabilities Impacts: The program provided rental assistance and case management for 17 households consisting of 25 persons including children. Clients also received supportive services totaling $79,948 that included case management, life skills, substance abuse counseling, and mental health services. Individuals/Families served are no longer homeless and now have safe housing. The program provides permanent, supportive housing. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 61 Success: Assisted Housing: In FY 2016, $70,032 was received from US Department of Housing and Urban Development (HUD) to provide rental assistance to families residing in the Moderate Rehabilitation Program units. Impacts: The Moderate Rehabilitation Program provides project-based rental assistance for low- income households that reside in specific units. Assistance is provided to property owners that remain under contract for the units leased to eligible families. The tenant’s share of rent is 30% of the household’s adjusted income. Success: Source of Income Dialogues Impacts: Recommendations to increase housing provider participation in Housing Choice Voucher program through education, outreach, and recruitment Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 62 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Human Rights Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Inclusive Dubuque developed equity tools; offered series of learning opportunities for network partners; hosted series of community dialogues; completed incident response plan; reported quarterly to Council on network partner efforts Impacts: Beginning to increase mutual understanding and knowledge related to advancing equity and inclusion Success: Equity Core Team has identified four goal areas, identified potential performance measures, developed questions to assess services and equity in delivery, began disaggregating data more intentionally, and worked with six pilot departments to begin to develop data so that an equity lens can be applied to service delivery Impacts: Department services responsive to community needs and easy access to services for all segments of the community Success: Pilot departments are sharing their successes around equity and inclusion and learning from one another Impacts: A workforce that possesses the understanding and skills to advance equity and inclusion Success: City’s Hate/Bias Incident Response Plan updated; Inclusive Dubuque network partners engaged in identifying types of incidents and proposed responses. Impacts: Dialogue about types of incidents and responses helps to increase mutual understanding; plan assist staff in being ready to respond if/when incidents occur in order to minimize escalation Success: Source of Income Dialogue sessions designed and implemented; work group completed work and recommendations to Council Impacts: Accurate data on City services used in decision making; increase in mutual understanding Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 63 Success: Developed and implemented four-day workshop entitled Advancing Equity using an Intercultural Approach; several organizations sent teams who will now serve as intercultural teams in those organizations. Impacts: Mutual understanding, knowledge being applied with partner organizations so that we can collaborate effectively in advancing equity and inclusion throughout the community Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 64 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Information Services Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Successful transition to Office365 from Groupwise E-Mail and standalone OEM Microsoft Licensing. Completed January 2017. Over 600 e-mail accounts and 500 users were moved to the Office365 platform. Close to 300 staff attended training sessions on the new email and calendar applications. Although there were a few “hiccups” with the migration, by in large the transition from Groupwise went very well and completed with minimal downtime. Impacts: The move to Office 365 created: • A more standard and supported environment – this gives the City more options when there is need to integrate calendars and e-mail with other technologies – along with on-line training resources • Access to collaboration tools such as SharePoint and OneNote • E-Mail is now stored and managed in the cloud and no longer an asset that staff is responsible for on premise “care and feeding” • A more “user friendly” web access interface • Reduction of $400 in licensing costs going forward per PC • Training for all staff along with some one on one assistance provided an increase in staff knowledge • Easy access to City information and services for all • This is part of 2016 – 2018 Management in Progress FINANCIALLY RESPONSIBLE CITY GOVERNMENT AND HIGH PERFORMANCE ORGANIZATION: (E-mail and Operating System to Microsoft) . Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 65 Success: Move to “pure” Microsoft environment away from Novell. In concert with the move to Office365 was also the removal of the Novell Operating System, Client and filesystems. This created a standard Microsoft operating environment throughout the city. Impacts: The move to a Microsoft environment and away from a blended Novell/Microsoft created a more standard and supported client and server design. Many support resources are available vs the few (diminishing) that Novell offers. We continue to see an increased number of tools and software that easily integrate with a Microsoft environment. A better model for Server licensing has been deployed by combining hosts that was not available in a heterogeneous environment. This is part of 2016 – 2018 Management in Progress FINANCIALLY RESPONSIBLE CITY GOVERNMENT AND HIGH PERFORMANCE ORGANIZATION: (E-mail and Operating System to Microsoft). Success: Use of transparency applications for City expenditure, revenue and budget with work close to completion for open performance applications. Impacts: Use of the Open Budget and Open Expense tools has provided a way for both internal (city staff) and external (residents, businesses, stakeholders and partners) to find quick answers to expense, revenue and budget questions. Vendors regularly reference status of payments using the open expense tool. Open performance will offer an ability for both a data driven view of performance metrics and a place to “tell the story” of a project or initiative. Departments have had numerous training opportunities on what it means to be a “data driven organization.” Much work has been done to outline the goal areas, outcomes and key performance indicators. It is a journey from “how much” to “are we making a difference” and “is the needle moving toward desired outcomes.” The Open Performance application supports the Council’s work on defining a Progressive City Government as: Monitoring, measuring and adjusting based upon community rating/performance measures. Some additional areas of impact that the transparency and open data initiatives address include: • Adapting and responding to changes in the community’s needs and economic condition by using readily available and standard data sources • Residents, stakeholders and staff can directly access information to see they are getting value for their tax dollars using technology that inform the community, assists staff in increasing productivity and to promote transparency • Become a smarter resilient city using sustainable technology across a variety of silos creating a replicable model community for the world • Maintain transparency and increasing trust in City government • Staff has access to a common data source providing accurate data on City services and use in decision-making Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 66 Success: In collaboration with GDDC Sustainable Innovations much work was completed on both process and product around broadband expansion. Commuting through telecommunications, “feeding” a creative economy has been driving factors of this work. In 2016 two public private partnership agreements were completed using almost 16 miles of available fiber optic conduit space and equipment rack space at an abandoned telecommunication building for co-location of network switching equipment with more projects on the way. Successful agreements for small cell implementation has been completed. These projects and more potential initiatives are in support of the 2016 – 2018 Management Agenda Community Security/Surveillance/Traffic Cameras key issue Fiber Expansion. The fiber optic project partners were Wisconsin Independent Network Internet Services (WIN) and CS Technologies. The small cell provider is Mobilitie. Impacts: Establishing and maintaining strong community partnerships for developing and improving city services is a key impact. The public private telecommunications partnerships offer the city expanded and reduced cost internet services and additional runs of network connectivity leveraging city resources as part of that solution. As we move toward an environment for City services that embraces the “Internet of Things” where there is much need for remote sensing of data, partnering provides necessary investment in the maintenance and upgrade of City assets for both infrastructure and facilities. Expanded private sector investment made more affordable by city partnerships provide for more options and lower costs for businesses looking to locate or expand in Dubuque. Telecommuting options are part of work force decisions on whether to locate in a community. Much work has been done on creating Master Services Agreements, Memorandums of Understanding and Project Statements that preserve the right away, leverage unused city fiber optic assets and align with partners’ needs to move through business plans and align their budgets/work plans. There has been much emphasis on active participation of the business, education and telecommunications community on defining what is needed to increase telecommunications choices, availability, band width and redundancy. This initiative supports the Council’s definition of “Expanding Connectivity” meaning “State of the art, affordable and locally regulated telecommunication infrastructure and services throughout the city.” Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 67 Success: Major updates to application software has been done or is substantially complete for: • An Automated Maintenance Process shortening the downtime for Maintenance nights - Ongoing • Accela Permitting and Licensing Software – Expected Completion 6/17 • Sungard Public Safety – On-Going • Financial System Upgrade Completed May 2017 Impacts: Continuous software enhancement and improvement provide for a value for tax dollar investments by effectively using technology to serve the residents and stakeholders, to inform the community, to increase productivity and to promote transparency. Updated software also Secure City information and data resulting in a financially sound and responsible City government, Citizens and staff can be sure that information, including personal information is secure. Success: Upgraded Computer, Server and Network hardware and connectivity. Specifically: • Implementation of a 10G Backbone • Expansion of telephone service and support to DLEC and GDDC • 200M Internet upgrade was installed as part of a public/private partnership agreement with Wisconsin Independent Network (WIN). • Hardware updates as part of on-going equipment replacement: 109 personal computers ; 5 ESXi Host Boxes; 1 Internet Proxy Appliance; 5 Virtual Servers upgraded and new redundant firewalls • Non-Emergency Mobile/Portable Units: Replacement part of on-going replacement • EMC Stoarge Area Network installed at City Hall Annex and DLEC serving the needs of not only City and DLEC users but also traffic and CATV Impacts: • Secure City information and data • Financially sound and responsible City government • Easy, convenient access to City information and services • Secure City information, including personal information • Scalable, resilient and fast storage resources Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 68 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Leisure Services Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: 89% of students tutored by AmeriCorps improved reading from fall 2015 to spring 2016. Impacts: Students in our community are reading at grade level by 3rd grade. Students who read at grade level are more likely to be successful academically, socially, and emotionally. Students who read at grade level by 3rd grade are more likely to graduate high school. Success: The outdoor pool assessment was completed. Impacts: Pool infrastructure and facilities will be efficiently maintained to increase the operability, safety, and longevity of the facilities. Success: 94% of students tutored by AmeriCorps attended school 90% of the time. Impacts: Students in our community are attending school because they receive one on one attention from AmeriCorps members. AmeriCorps members are another safe, caring adult in students’ lives. Success: Continued an annual increase in participation in Leisure Services programs. Impacts: Kids, adults and families in our community have quality recreational programs and park facilities to utilize as outlets for life enriching activities. Success: Continued collective impact model with community partners focused on the Campaign for Grade Level Reading. Impacts: Students and families are receiving more efficient and effective services to ensure students read at grade level and are ultimately successful. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 69 Success: Completion of Phase 2 of Bunker Hill Irrigation Project Impacts: Playability of the Golf Course with the irrigation improvements is important to golfers and irrigation is necessary for that. Success: Successful transition to City operated outdoor pool concessions Impacts: The additional revenue stream for the pools will help to offset more of the subsidy to operate these facilities annually. Patrons are also receiving the Departments standard for customer service and lower product prices making the pool experience even more affordable. Success: Creation and implementation of IPM (Integrated Pest Management) plan for Leisure Services. Impacts: Citizens enjoyed 9 pesticide free parks and a reduction in use of pesticides, in addition to a pesticide application notification system. All of these parts of the IPM allowed the public to educate themselves about pesticides, the parks system, and possible alternative methods for use at home. Success: MFC Record breaking attendance for events and programs Impacts: Increased attendance on programs that highlight diversity, empower residence of Dubuque, and creates cultural awareness. These programs, that had record breaking attendance included: Oprah’s Favorite Guest Speaks: Dr. Terari Trent, Road to Success for Teens, Hispanic Heritage Month Celebration, India Independence Day, Flavors of Africa and Future Talk Teen Empowerment Program Applicants. Success: Purchase of Colts Building Impacts: The building will provide additional space for programs due to the rapid growth of many MFC programs and events. Many community members who attend MFC events expressed the need for more space to better enjoy events. Success: Ruby Sutton building dedication Impacts: The community engaged in the naming of the building after a person in the community that is reflective of the mission of the MFC. Success: Valentine Park expansion Impacts: The acquisition of 8 acres of property adjacent to Valentine Park created a nearly 20- acre park. This addition will allow for expansion of the park. The space will become an educational space as well as a place for the public to enjoy the park. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 70 Success: Skate Park concept design and location Impacts: A concept design has been created for the skate park that is to be located in Flora Park. This concept design and location was determined by numerous public input and citizen engagement meetings to determine not only the location but the overall size and design of the park. This created community buy-in. The design and location allows for the community skate group to begin their fundraising campaign. Success: MFC Assistant goes full-time due to partnership with MFC Board Impacts: The move from part-time to full-time has better served the needs of the Dubuque community. The assistant director position being extended has allowed for more effective programing and relationship building with various marginalized and cultural community groups. A partnership with the MFC Board makes this possible. Success: Pollinator beds planted at AY McDonald, Eagle Point Park and Pyatigorsk Impacts: Pollinator beds provide habitat for butterflies, bees, and other species. These pollinators have been declining in recent years and pollinator beds provide the habitat needed for these species to survive. They also provide an attractive landscape for the community to view not only the plants but the butterflies, bees and other species as well. Success: Implementation of new pool pass ID system Impacts: The Department is now able to attain more accurate data on pool usage and membership. This data can be used to better inform staff of trends, usership, etc. which can then help to improve services not only for aquatics but all forms of programming. Success: Increase in department wide initiatives Impacts: Both Divisions (Park and Rec) are continually working together to improve the services of this Department. In 2016 the Department held its first all-seasonal staff training which helped to drive the Departments mission and vision down into the front line of staff working directly with the community. This team effort will improve the Departments efficiencies and processes and will continue to provide the citizens with high quality programs and services. Success: Mission of Mercy Dental Clinic Impacts: 970 Volunteers from dentists to hygienists to techs from across Iowa served 919 patients during this free dental clinic. The Clinic provided $865,264 of free oral care to these patients through 5,384 procedures. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 71 Success: Launch of MFC Food Pantry Impacts: The MFC has been able to provide food for up to 40 families (up to a family of 8). In December, the MFC was able to give each of the 40 families $100 cash in addition to their groceries. The community appreciates this program as it is serving a critical need. Success: The Park Division City wide flower planting and hanging basket program returned in Spring of 2016 Impacts: The numerous flowers and hanging baskets displayed throughout the City provide an attractive and welcoming community and are a source of pride for community members. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 72 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Library Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Library was accredited in FY 2016. Impacts: Citizens have access to materials, programs, and services that meet the highest standards of excellence. Success: Planning and fundraising for a Makerspace in the Library began in FY 2016. Impacts: Citizens will have access to a wide variety of equipment, software, and hobby/craft items to learn and create. Success: The Library’s non-print collection grew in FY 2016 to meet the demand for digital format. Impacts: Streaming video use grew 32% and the use of e-Books and e-Audio increased 25% compared to the previous fiscal year. Success: The Library worked to foster a personal connection between Dubuque citizens and government. Impacts: Social media connections grew to an average of 3,000 interactions a day in FY 2016. Success: Off-site book clubs expanded to include a new one at Dubuque Senior High School. Impacts: Youth have an opportunity to meet and discuss books at the most convenient place for them. Book clubs encourage reading, which is a crucial to long-term academic and life success. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 73 Success: Worked to convert over 175 years of the Telegraph Herald archives to a searchable digital database that can be accessed by citizens from the Library’s website. Impacts: The ability to search archives and have them so accessible saves an incredible amount of time for a researcher as well as provide much greater content. Success: The Library provided 24 on-site programs to students of Jefferson, Washington, and Eleanor Roosevelt Middle Schools during FY 2016 in partnership with the Dubuque Community School District’s LEAP program. Impacts: Students connect with the library and its resources as well as meet staff members during these programs. Success: The Library offered 181 programs to area day care establishments in FY 2016. Impacts: The Library has focused on early literacy as an active partner in the Campaign for Grade-Level Reading and works to introduce children to books and reading at a very early age. This will help young children enter school ready to read and learn. Success: The Library offered 34 book discussions for ages 7 – 11 at the Boys & Girls Club and at the Multicultural Family Center. Impacts: Youth have an opportunity to meet and discuss books at the most convenient place for them. Book clubs encourage reading, which is a crucial to long-term academic and life success. Success: The Library launched the 1,000 Books Before Kindergarten initiative and over 300 children signed up during the first year, FY 2016. Families pledge to read 1,000 books before children begin kindergarten. Impacts: This program supports the Grade-Level Reading Campaign and introduces books and reading to children at a critical age. Children enter school ready to read and learn and have a springboard into long-term academic and life success as a result. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 74 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Neighborhood Development Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Concentrated Community Housing Initiatives investment in purchasing and rehabilitating homes in the Washington Neighborhood has resulted in additional owner occupied properties. Impacts: Improved housing conditions and additional homeowners will help stabilize the neighborhood and increased property values making it a more attractive neighborhood where people want to live and invest. Success: Bee Branch Greenway will open in 2017 Impacts: Improved safety and reduced risk of flooding, increased property values, increases desirability of neighborhood, provides significant green space and recreational opportunities for neighborhood residents. Success: Neighbor2Neighbor pilot is continuing throughout the Dubuque community Impacts: N2N empowers people to get to know their neighbors and build better relationships and safer communities. Success: GDDC has added a pillar of “downtown transformation,” an initiative focusing on the revitalization of Dubuque’s North End. Impacts: A significant new partner to the City’s revitalization efforts will reenergize the existing community development corporation to boost business and investment in the north end. Success: Socrata work group has made significant progress in developing goals and key performance measures for city’s work. Impacts: Transparent use of data and reporting will improve decision making in city organization> Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 75 Success: Washington Neighborhood residents group is gaining traction and momentum. Impacts: Leveraging interests of new homeowners and other residents and stakeholders will create the critical local governance and buy-in to support and sustain the continued improvements in the neighborhood. Success: HUD Resiliency Grant Impacts: Will have transformational impact on flood proofing homes in the bee branch watershed encouraging further investment in these neighborhoods. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 76 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Personnel Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: The Health Care Committee implemented two additional clinical drug prescription programs in 2012. They are step therapy and prior authorization. Impacts: The savings related to these programs from June 1, 2012 to February 28, 2017 is $256,362. Success: On August 3, 2015, the City entered into an agreement with our pharmacy benefit manager that will provide additional savings through higher formulary rebates and drug discounts. Impacts: The annual savings over the next three years is $756,465. Success: Mercy and Finley Hospitals have agreed to convert from a percent of billed charges to a flat rate or per admission rate for certain in-patient and out-patient services. Impacts: The new pricing arrangement with Mercy and Finley Hospitals will provide an annual estimated savings of $100,000. Success: Negotiated five year agreements with the Firefighters Association and the Teamsters, Transit and Operating Engineers Unions. Impacts: Reduces the amount of time devoted to the collective bargaining process. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 77 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Planning Services Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Community Engagement for New Comprehensive Plan: The City Council selected a consultant to undertake the new Comprehensive Plan and conduct a substantial and inclusive Community Engagement process, “Imagine Dubuque”, to create a community document representing perspectives from diverse community members. Impacts: Community Value in Equity -- Equity is a centerpiece of the Imagine Dubuque campaign for the new Comprehensive Plan. Realizing a “one size fits all” approach toward community engagement is no longer effective, we are meeting people “where they are” through comfortable and personalized engagement using varied, inclusive, and tailored community engagement strategies. Result is over 5,200 ideas to make our city more viable, livable and equitable. Resident Value in Equity -- Demographic response data is showing the engagement strategies are reflective of the Dubuque community which will result in more ownership of the end products – people have been involved in the process, and will therefore tend to support the outcomes. Success: Development Review & Approval: Planning Services staff facilitated review and approval of office, commercial, institutional, and industrial developments while meeting community goals for sustainable development through an open, transparent process. Impacts: Community Value in Economic Prosperity – Business and job expansion: promote a sound, safe, healthy, and sustainable community; protect existing property values and uses; foster and build partnerships. Community Value in Environmental Integrity – Long-term view: consider long-term economic, environmental, social and cultural needs of the city; provide for future generations; facilitate planned and managed growth using sustainable development tools and best management practices. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 78 Success: Customer Service Survey: Planning Services staff continued to receive high customer satisfaction ratings for being informative, knowledgeable, prompt, efficient, friendly. Impacts: Community & Resident Value in Financially Responsible and High Performance Government – Business and job expansion: user-friendly; ‘people-oriented’; encourage good development and support the conscientious developer. Success: Zoning Enforcement: Planning Services staff continued to work with property owners and tenants on timely voluntary compliance for zoning violations, and maintained accountability through web-based customer support center (Web QA). Impacts: Community & Resident Value in Social/Cultural Vibrancy: improves quality of life; efficient and effective response; builds partnerships; avoids legal costs and court delays; creates a more livable community. Success: Historic Preservation: Planning Services staff and the Historic Preservation Commission worked with key City departments to facilitate historic and architectural design review of exterior improvements to residential and commercial properties in the downtown and surrounding neighborhoods. Impacts: Community Value in Economic Prosperity: Enable commercial property owners to access financial incentives for historic rehabilitation; protect existing commercial property values and uses with rehabilitated facades. Community & Resident Value in Social/Cultural Vibrancy: protect, promote and enhance the historic, cultural and aesthetic resources that make Dubuque a unique, identifiable and vital community; protect existing residential property values and uses with rehabilitated dwellings. Success: Planning Services Department Equity Plan: completed in December 2016. Impacts: Community & Resident Value in Equity -- Commitment to provide all residents with efficient, professional, and personalized service serves as a guiding principle for the Department’s approach to equitable service and improving residents’ quality of life. Staff strives to make our mission relatable, the complex - understandable, and the difficult – manageable. Each resident is a customer, and each customer is unique. Success: Annexation Study Update: Planning Services staff worked with key City departments to complete the 2017 Annexation Study. Impacts: Community Value in Planned & Managed Growth – serves as a tool for scenario analysis of the relative costs and benefits associated with annexation of potential growth areas, based on geographic information system (GIS) analysis and financial data. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 79 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Police Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Accreditation Impacts: The department is an accredited law enforcement agency through the Commission for Accreditation of Law Enforcement Agencies (CALEA). Accreditation is a voluntary program and represents the department’s ongoing commitment to professional excellence. In April 2016, the department underwent a local, on-site review, and a formal panel review followed by reaccreditation at the annual conference in Baltimore, MD in July 2016. As part of this process every policy received management review over the year. This was Dubuque Police Department’s seventh reaccreditation and the department is Iowa’s longest accredited agency. Accreditation will now switch from a three-year review period to a four-year review period, however each annual reporting process will be a more involved process. Success: Housing & Landlord Partnerships Impacts: The Community Policing Unit continues its partnership with City Housing by assigning a Police Corporal to Housing as an investigator, to ensure those involved with city housing are giving appropriate and accurate information and obeying all housing rules. Since April 2008, the department has had an officer conducting background investigations and investigations into housing violations and has conducted over 5600 investigations/backgrounds through June 2016. Since Dec. 2009, the Police Department has been sending notification letters to licensed rental property owners/managers notifying them of police calls dispatched to their properties related to multiple police service call natures. This allows owners/managers to be kept aware of activities involving the police department at their properties and take appropriate intervention actions as they see fit. Through January 2017, over 20,000 letters have been sent to landlords Since July 1, 2011 the City has required that landlords do background checks on prospective tenants, and the City offers this service free to Dubuque landlords. In FY16 for landlords. The program has been well received by area landlords and is endorsed by the Dubuque Area Landlords’ Association (DALA). Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 80 Impacts: (continued0 The Dubuque Police Department is one of several City departments that put on a quarterly landlord/property training. After 20 years, the Crime-Free Multi-Housing was rebranded in late 2014 to Dubuque Successful Rental Property Management to more properly reflect the nature of the training. By City Ordinance, all landlords are required to attend this program. Since becoming an ordinance, 19 sessions have been held for 1,578 attendees. This is also well received by area landlords and endorsed by the DALA. The Dubuque Police Department and other City departments meet with the DALA on a monthly basis to examine issues impacting both entities. Success: Nuisance Ordinance Enforcement Impacts: Beginning in August 2014, police and other impacted departments have been tracking and enforcing on nuisance calls. Nuisance calls would be three or more calls within a 30-day window on specific call natures. From its inception through November 2016, over 33,000 police calls and other City calls tracked in WebQA have been reviewed. 1,126 have met the general guidelines for review. After more in depth review to eliminate unfounded calls and legitimate calls for City services and as crime victims, 138 properties were found to be in violation. These 138 received corrective action ranging from meetings with police up to municipal infractions. Success: Citizen Police Academy Impacts: The Citizen Police Academy is offered annually to citizens to increase awareness of police services. The 22st session was held February through May 2017, and the program has had nearly 525 graduates since its inception. Besides community awareness, the program develops advocates in the community and has resulted in several participants becoming members of the Dubuque Police Department or its Auxiliary Police unit. Success: School Resource Officers (SRO’s) Impacts: The police department continues its strong partnership with Dubuque Community Schools, dedicating four full time officers to work daily with the school district to promote and assist with the creation of a safe and secure environment to promote learning. Besides prevention efforts within the schools, the SRO’s conduct hundreds of investigations in the schools each year, thereby freeing Patrol for other duties. Between the 2011-12 and 2015-16 school years, the SRO’s average 699 investigations and 829 hours of supervision per year. The 1st Judicial District Juvenile Court Services noted approximately 50% decreases in the number of juveniles referred, delinquency complaints, and delinquency petitions filed, and noted the SRO program was an important tool in this decrease. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 81 Success: Community Resource Officers (CRO) Impacts: With Justice Assistance Grant (JAG) funds through the Department of Justice, the police department has hired part-time college age students as Community Resource Officers/interns. The first two interns were hired in the spring of 2011 and assigned to the Community Policing Division and worked through the end of the year. The CRO’s work on bicycles in the downtown areas and on special projects with officers. A goal of the CRO program is to give potential future officers real life experience while giving the department a chance to review their performance. Another goal of the CRO program is to actively recruit female and minority candidates as potential, future Dubuque Police Department officers. Since its inception, the program has had 23 CRO’s and 14 have gone on to become Dubuque Police Officers. We have selected five CRO’s for 2017 and they will start in late May. Success: Law Enforcement Explorers Impacts: In 2016-2017, the Dubuque Police Department held its seventh class of law Enforcement Explorers. This program is geared towards students 14 to 20 yrs. of age who are interested in law enforcement. Through this program the PD hopes to establish future candidates for employment and hopes to attract a dynamic and diverse pool of candidates. We are now starting to see some of the students from the first years of the program enter the job market and test for employment with the Dubuque Police Department, and we hired the first Explorer graduate as a Dubuque Police Department officer in early 2017. Success: Neighborhood Response Team Impacts: In 2012 the Patrol Division assigned two officers as Patrol Investigators. These investigators did follow-up investigations on behalf of the Patrol division on cases that didn’t elevate to levels for reassignment to CID, yet required time consuming work that would otherwise take officers off the street. In 2015 two more officers were reassigned from Patrol and the group was renamed Neighborhood Response Team (NRT). Two of the NRT officers have a more street level focus and concentrate their efforts on target neighborhoods and specific individuals who are causing issues. The street based officers combine their efforts with the investigative NRT officers and have conducted several quality investigations for long term solutions. Success: Body Worn Cameras Impacts: The department requested budget funding to implement a body worn camera (BWC) in the department. We were also able to secure a Department of Justice (DOJ) Justice Assistance Grant (JAG) of an amount equal to the budget funds, so we were able to assign a BWC to each officer. We completed a major public input process as park of the grant requirements and received a lot of input into policy and use. The policy was finalized and approved by the DOJ in late 2016 and the cameras were received, distributed, and placed into service in January 2017. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 82 Success: Surveillance Camera System Impacts: The City has expanded both the traffic camera system and general surveillance camera program. The systems are used multiple times a week, if not daily, to help officers in investigations. In 2016, two workstations were installed in the DLEC – one in CID and one in the Patrol work area. The cameras prove to be vital investigative tools on a daily basis. Success: Chief’s Forum Impacts: In January 2016, Chief Dalsing convened a multicultural panel of community members to discuss police and community relations. Dalsing attempted to identify every race, ethnicity, religion, sexual orientation and identity, in the community and have representation within the forum. After the initial January meeting where base goals were established, the forum met monthly or as often as possible to get to know one another and understand each other’s backgrounds and perspectives. The final sessions of 2016 and going into 2017 were focused on specific police use of force topics, and January featured forum members going through a live scenario based shoot/don’t shoot training session. The positive outcomes of the training prompted a similar session for members of the local media. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 83 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Public Information Office Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Education/Outreach Campaign for First Modern Roundabout Impacts: By providing instructional information, focusing on project benefits, delivering frequent project updates, and addressing roundabout myths, this campaign supported a smooth introduction of traffic roundabouts to the community and laid the foundation for successful roundabout projects in other locations in the future. Success: HUD National Disaster Resiliency Grant Launch/Marketing Impacts: Following a project kick-off event, a marketing campaign targeting residents and stakeholders in the grant eligibility areas made residents aware of the programs available to assist in making their properties more flood resilient. The initial marketing resulted in over 300 applications/inquiries to date toward the goal of improving 320 properties over five years. Success: CHANGE Program Launch/Marketing Impacts: A new, comprehensive web presence, brochure distributed with utility bills, and initial social media campaign introduced this new “umbrella” program to Dubuque residents and stakeholders and increased awareness of the City’s planned investment of $19 million to improve 739 housing units through a variety of programs. A marketing campaign targeting prospective contractors was held in March and drew over 100 attendees who were informed of future business opportunities related to the CHANGE Program (including Bee Branch Healthy Homes, resiliency program, lead hazard control program, and housing rehabilitation program). Success: Southwest Arterial (US 52) Project Kick-off & Updates Impacts: Creation and distribution of a new project summary publication, a ground-breaking ceremony, monthly construction update videos, and social media updates have created and are increasing awareness of the project benefits, components, and schedule. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 84 Success: Bee Branch Project Outreach/Communication Impacts: Outreach efforts during the height of construction activities kept project corridor residents and businesses informed of traffic disruptions and project progress, increasing public safety and minimizing inconveniences and impacts to residents and businesses. Stormwater safety and construction zone safety education efforts targeting children and parents contributed to the near completion of a major, multi-year construction project with no major accidents or injuries in a mostly residential neighborhood. Success: Launch of Bee Branch Beekeepers Initiative Impacts: Through school-based outreach including presentations, videos, and activity books and City- and partner-sponsored educational and recreational activities held at the Bee Branch Creek, residents will become better watershed residents/stewards and take more “ownership” of the project and its amenities. Success: Launch of ReThink Waste Tool/App Impacts: PIO staff created a local brand and implemented a marketing campaign to promote a new, free online tool and mobile app that will increase understanding of recycling and assist customers in properly disposing of trash, recyclables, and organics as well as reducing missed curbside collections. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 85 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Public Works Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: The department was successful in negotiating a new City-County Gas Fueling Agreement Impacts: Saves money for citizens of Dubuque and Dubuque County Success: The department was successful in negotiating an agreement with Black Hills Energy for CNG Vehicle Funding which included a reduced CNG pump discount for three years. Impacts: Provides additional funds which allows the City to promote and further the goal for implementing a clean energy fleet. Success: The department was able complete various types of street maintenance projects. These projects include 7+ miles of asphalt overlays, concrete section repairs, curb installations, and water excavation repairs. Impacts: A strong street maintenance program provides for good streets, improved neighborhoods aesthetics and lowers long-term transportation costs. Success: Replaced five heavy duty street maintenance/snow and ice control trucks Impacts: A quality fleet is a key component in maintaining the quality of service that is provided to our citizens. This replacement allows Public Works Department to remain on course with its life cycle replacement of equipment. The overall success is good service and the reduction of maintenance which results in saving money Success: The department is successful with the on-going effort to offer citizens options to manage their recycling set out more efficiently through the use of carts. Impacts: Healthy living environments: homes, neighborhoods, and community. Providing excellent city services responsive to citizens’ needs. Having department continually evaluating services to be effective and efficient. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 86 Success: Progress was made in simplifying the collection fee structure. 95-gal cart fees of $33 in FY16 were reduced to $29 in FY17, and 65-gal cart fees of $22 in FY16 were reduced to $20.65 in FY17. Impacts: Working to make fees simpler and convenient for our citizens and the Public Works staff that serve them Success: The department was successful in eliminating the rarely-subscribed winter-time only food scarp fees. By eliminating the fees the number of customers using the service year-round increased. Impacts: Service to citizens was not impacted by the elimination of the fees. Success: The department successfully negotiated a recycling material processing and marketing agreement Impacts: The agreement provides cost effective ways to manage recycling materials. Success: Successful implementation of the ReThink Waste Dubuque campaign and mobile APP Impacts: Simplify waste pick up and recycling information for the citizens through the use of technology. Success: Increased waste delivery contracts to the Agency by approximately 20,000 tons Impacts: Increased revenue to support future projects and sustain programs (keep the City tipping fee low) Success: Secured financing for the Cell 9 Phase III Landfill Expansion Project Impacts: Allowed for the Agency to start the landfill expansion project to add 3 more years of airspace. Success: Resolved several outstanding compliance issues Impacts: Managing the landfill in an environmentally sound manner – allowed the Cell 9 Phase III project to move forward Success: Recruited a heavy equipment mechanic for the Landfill Impacts: A reduction maintenance and repair costs, this reduction will be passed along to the users of the landfill services. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 87 Success: Landfill Permit renewal documents submitted and Title V Air Permit renewed Impacts: Compliant with Iowa Department of Natural Resources (IDNR) regulations Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 88 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: CMO – Sustainability Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Launch & recruitment of new Resilient Community Advisory Commission Impacts: 16 residents applied for 9 commission positions, demonstrating an increase in resident interest in engaging with local government. Now residents have the opportunity to be part of the planning and solutions that will create a more resilient community. Success: 15 Sustainable Dubuque Community Grants issued. Impacts: 50+ community organizations, neighborhood associations, and businesses engaged in leadership of the Sustainable Dubuque vision. Education and outreach expands sustainability actions beyond one-time events to long-term capacity building practices. Success: City secured Design & Resiliency Team (DART) technical assistance and is a participant in University of Nebraska Lincoln’s Climate Adaptation & Municipal Planning technical assistance grant. Impacts: City gains access to technical experts and data that will assist us in integrating climate adaptation into our planning and policy processes; staff are empowered to make more data-driven decisions. Success: City & CFGD received $50,000 Partners for Places Equity grant to build capacity of city departments and Washington Neighborhood non-profits in relation to equity and authentic community engagement. Impacts: Staff are provided support in order to ensure that City services are available for all and delivered in an equitable and fair manner. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 89 Success: Community-wide solar strategy includes installation of rooftop arrays on five fire stations, announcement of 4 MW solar installation by Alliant, and improvement to permitting and zoning practices to reduce the soft costs of solar installations on residential and commercial structures. Impacts: Increasing the opportunities for alternative energy for residents and businesses reduces the community’s carbon footprint and reduces the City’s operational costs committed to energy. Success: Implementation of Integrated Pest Management program results in 10 Pesticide Free Parks, increased transparency to public regarding chemical use, and training for all City departments. Program is highlighted in launch of statewide Good Neighbor Iowa program. Impacts: Reduced chemical use results in a variety of opportunities for all residents to enjoy healthy public park spaces and reduces our negative impacts on water, soil, and air quality. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 90 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Water Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Backflow Prevention Program Impacts: The City of Dubuque Water Department is committed to protecting your drinking water. As part of that effort, we are continuously updating and enhancing our Cross Connection / Backflow Prevention Program. A cross connection is a point in a plumbing system where the potable water supply is connected directly or can be connected directly to a non-potable source. Without an approved protection device backflow may occur due to "back-siphonage" or "backpressure". Backflow prevention devices are mandatory in industrial and commercial facilities such as factories, hospitals, restaurants, car washes, dental offices and beauty salons and residential homes with high hazard plumbing fixtures. Irrigation systems must also have approved backflow prevention assemblies. Backflow prevention devices must be inspected and tested once a year by a “Certified Backflow Technician” and those results forwarded to the Water Distribution Division. Staff anticipates 60 to 65 new customers per year. Currently there are 2,624 backflow devices generating approximately $63,958 in administration fees per year. Success: Water Distribution System O&M Impacts: The following data is for calendar 2016 New valves installed -5 Valves replaced- 11 Hydrants replaced- 20 Hydrants Installed- 1 Main Breaks- 59 New Service Taps-241 Water Distribution staff members share time in a schedule to provide on-call 24/7 year round in the event of a water main break and service emergencies. Responding times are kept to a minimal which helps minimize public and private property damage. A typical water main break is usually repaired/restored within (6) six hours from call with City public works department following up with any street patch repair/replacement. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 91 Success: Well Maintenance Program Impacts: Well maintenance was performed on Well 8 located adjacent to the Eagle Point Water Plant. The motor has failed. The City worked with Peerless Well and Pump to pull the pump and the motor. Peerless completed the repairs for just under $50,000 and the well was brought back online. The Twin Ridge wells were abandoned, preventing possible contamination of the acquirer. Unsealed or improperly sealed wells may be a threat public health and safety, and the quality of the groundwater resources. Success: Acquisition of the Vernon and Barrington Lakes Water Systems (Westside Water System) Impacts: There are many benefits to both the residents within the City of Dubuque limits and to the residents in the Vernon and Barrington Lakes areas to the City acquiring the former CIWA assets. Specifically, the City will establish a direct water main connection to the Systems located on the westside of Dubuque providing the necessary back up water supply required to make a water system viable. The new connection will provide for continuous fire and domestic water service to our new customers in Vernon and Barrington Lakes and provide for possible future customers located in the neighboring areas. In addition, as part of the purchase, the City acquired a 300,000 gallon elevated water storage tower located in the Vernon system provided needed storage west of Dubuque. Engineering reports have stated the need for a water tower in or near one of the City’s industrial parks located on the westside of the city. The newly acquired tower has reduced the urgency of City to act and build a new tower on the westside for a fraction of cost <$150,000.00 compared to $3,000,000.00 for a new tower. Success: Equipment Purchase Impacts: The water department purchased a new excavator. The John Deere 60G mini excavator was purchased to assist the water distribution crew in making water main repairs, hydrant removal and replacements and valve removal and replacements more efficient. Due to the smaller size of the equipment and increased visibility and turning radius crew members are able to operate in smaller areas while safely reducing lane closures and increasing safety with increased visibility over the boom due to the larger cab windows. Success: Full Compliance with Public Water Supply Operations Permit Impacts: The City of Dubuque operates and maintains a Department of Natural Resources (DNR) permitted Grade 4 lime softening water treatment plant. The DNR permit outlines several parameters with which the facility operates within, requiring ongoing routine and special sampling and daily testing up to 200 times per day to ensure compliance with its permit. Performance Report 2016 – 2017/Mayor and City Council/Dubuque, Iowa Copyright © 2017: Lyle Sumek Associates, Inc. Project 170801 92 DEPARTMENTAL SUCCESSES 2016 Dubuque, Iowa June 2017 DEPARTMENT: Water & Resource Recovery Center Please list your department’s most important achievements that were completed during under “Success.” Under “Impacts”, please explain what the benefits to the city and to a resident were as a result of each achievement. Success: Continued operation of co-generation system (combined heat and power). Impacts: Operation of the system reduces consumption of electricity and natural gas from the utility grid. Rates paid by users are lower due to on-site heat and power production. Success: Continued administration of the Fats, Oils, and Grease (FOG) Program. Impacts: Prevented over 500,000 gallons of FOG from entering the sanitary sewer collection system since the inception of the program. Reduced FOG equates to reduced cleaning in the collection system (reduced maintenance costs), and fewer sanitary sewer overflows (a public health concern). Success: Acceptance of high-strength waste Impacts: The W&RRC received 5,863,250 gallons of high-strength waste in Fiscal Year 2016. Acceptance of this material generated $223,732.00 in fees, which helps support plant operations. Local industries benefit from a local discharge point, and the W&RRC benefits from revenue and methane gas produced in the plant’s anaerobic digesters.