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Work Session - Performance analysis of Solid Waste Operations and Rate Review Study Copyrighted January 28, 2020 City of Dubuque Work Session - Bottom #3. ITEM TITLE: Performance Analysis of Solid Waste Operations and Rate Review Study SUMMARY: City staff and representatives from Foth Infrastructure and Environmental, LLC will conduct a work session with the City Council on the Performance Analysis of Solid Waste Operations and Rate Review Study. SUGGESTED DISPOSITION: ATTACHMENTS: Description Type Work Session on Solid Waste Operations and Rate City Manager Memo Review Study-MVM Memo Staff Memo to City Manager Staff Memo Staff-Foth Presentation Supporting Documentation Foth Study - Executive Summary Supporting Documentation Foth Study -Attachment A Supporting Documentation Foth Study -AttachmentA2 Supporting Documentation Foth Study -Attachment B Supporting Documentation Foth Study -Attachment B2 Supporting Documentation Foth Study -Attachment C Supporting Documentation Foth Study - carts for recycling Staff Memo Dubuque THE CITY OF bttal AI-Aerrka CIq DUB E ; II . l► 3 Masterpiece on the Mississippi zoo1•7*20 9 YP PP zoi�*zoi9 TO: The Honorable Mayor and City Council Members FROM: Michael C. Van Milligen, City Manager SUBJECT: Council Work Session DATE: January 23, 2020 Public Works Director John Klostermann is transmitting information for the Work Session on the Performance Analysis of Solid Waste Operations and Rate Review Study developed by Foth Infrastructure and Environment, LLC. Staff from Foth Infrastructure will make a presentation. P"' Mic ael C. Van Milligen MCVM:jh Attachment cc: Crenna Brumwell, City Attorney Teri Goodmann, Assistant City Manager Cori Burbach, Assistant City Manager John Klostermann, Public Works Director Dubuque THE CITY OF " Muria DUB E ��' 111 3 Masterpiece on the Mississippi zoo1•7*20 9 YP PP zoi�*zo�9 TO: Michael C. Van Milligen, City Manager FROM: John Klostemiann, Public Works Director SUBJECT: Council Work Session— January 28, 2020 DATE: January 18, 2020 INTRODUCTION The purpose of this memorandum is to provide information for the City Council Work Session scheduled for January 28, 2020. At that time a presentation will be made to review the Performance Analysis of Solid Waste Operations and Rate Review Study developed by Foth Infrastructure and Environment LLC. BACKGROUND On April 24, 2018, the Public Works Department received proposals from eight consulting firms. The proposals were reviewed and at the June 18, 2018 meeting the City Council approved the selection of Foth Infrastructure and Environment, LLC (Foth) to perform the Solid Waste Operations and Review Study. DISCUSSION Under the terms of the RFP Foth reviewed the current solid waste collection system, developed a community engagement program to provide residents the opportunity to provide input regarding waste minimization strategies and completed a comprehensive review of the City's solid waste collection fees. The full report has been provided for council review. Also provided is the presentation for the work session. ACTION STEP Provided for your approval are the documents for the City Council Work Session to review the Performance Analysis of Solid Waste Operations and Rate Review Study on January 28, 2020 at 6:00 p.m. Cc: Anderson Sainci, Resource Management Coordinator& Supervisor Arielle Swift, Assistant Public Works Director Jennefer Klennert, Senior Client Manager Foth THE CITY OF performance Analysis of Solid DiJ1 !Ü1 Masterpiece on the Mississippi Waste Operation and Fees John Klostermann Public Works Director, City of Dubuque Anderson Sainci Resource Management Coordinator and Supervisor, City of Dubuque Jennefer Klennert Senior Client Manager, Foth � Foth Request For Proposal ( RFP) Background o April 3, 2018 , City of Dubuque Public Works Department solicited competitive bids from consulting firms to help co-create collection efficiency and rate study to improve effectiveness and efficiencies of City' s Resources Management program o Selected Foth Infrastructure and Environment, LLC out of 8 proposals o $30,000 allocated for solid waste operation and review study Foth RFP Objectives 1 . Review current operation and identify opportunities for improved resiliency and efficiency. Enhance existing programs Best management practices for modern collection systems Automated collection system 2. Co-create a community engagement process focused on adopting and implementing Path Towards Zero Waste. Imagine Dubuque 2037 Comprehensive Plan 3. Perform a comprehensive rate analysis. GFoth 1 . Review current operation and identify opportunities for improved resiliency and efficiency �y Foth Objective 1 Tasks J .,f`4 %N. �,•• • ♦ omprehensive review o , , .a .: s . 1 .T current collection system �,+�,p,.. , ;L • ,�- I n V l u i n • _ 11 •2 O O ..,. .. .:. .t •., - .✓1r,t.• ► Disposal and processing / 1 1, , . ► City management and ; � . � . personnel structure ► Route information41111111111111/ GFoth Comprehensive Review of Current Collection y S stem o Provides curbside collection to single family up to a six- $ - o � .. .r plex y ♦ Service includes: . % 1.4,1044 1> Trash ofarRecycling z r Yard waste and food scraps `�-7s} ��,�"nfi i o Large item rr,�Y , )3:( ,. �.� , ,` a, Id > f • o Electronics 4Foth Route Collection (Semi -Automated o Trash Collection City of Dubuque 0 2 - Two person routes Refuse Collection Routes .. 1 0 4 - One person routes `= \ ._, o Recycling Collection 0 1 - Twoperson route ! 1 ��a• ,�° a.� ' .dry Iiiv ..., :.,.�.e..y: 04 - One person routes _ ' y.74 ; o Yard Waste/Food Scrap 4, *, I. Rplus¢Colkttion Days t1hll�ll�� 01 - Two person route [ -� : ., o ti Bulky Collection n,�r¢ N 4Foth Total Municipal Materials Collected Total Municipal Materials Collected 8ocyo 70% 71 % 71 % 72% 73% 70% 60% 50% 40% 30% 22% 21 % 21 % 20% o 19 /o 20% io% 8% 8% 8% 8% 8% 0% FY15 FY16 FY17 FY18 FY19 Trash Yard Wste/Food Scrap Recycling GFoth Recommendations o Best management practices and costs and benefit analyses .- -� " > Trucks {automated side "c' - -c ., • 1 1� ., load - ASL systems) for , - • _ . , . trash collection only - ^-. 4 �` Trash carts C t. Ali ct _ "e! 7 > Proposed for FY21 o Procurement and funding mechanisms 4Foth Trash Cart Usage Cart Subscription Per Year 2000 1800 1734 7-1 1600 Th1E E 1400 1321 1200 1000 967 800 635 600 505 483 65-gallon cart 96-gallon cart 400 294 276 333 363 200 0 15 16 17 18 19 —64-Gallon —96-Gallon • Fot h Solid Waste Collection Rate Comparison for Eleven Largest Iowa Cities $26.25 $22.53 $16.25 $16.55 $16.63 $17.10 $17.27 $18." $12.25 $13.02 $13.46 ■ $10.00 / lb 4e / •tck ,e% e •1 e ; se co, .0,, 46? te et of 403‹) •cr S ad. CP* C, Foth Benefits of Automated Collection ♦ Increases workers health and safety ♦ Limits need for two crew routes ♦ Higher job satisfaction o Improves aesthetics and sanitation of neighborhood o Trash is contained and not outside of containers Foth Survey Question o Would you be open to the City changing to trash carts that 20% could be picked up with No automated trucks vs . smaller trash carts that are manually collected? 80% Yes Foth 2 . Co-create a community engagement process focused on adopting and implementing Paths Towards Zero Waste - � Foth Objective 2 Tasks ♦ Determine resident's understanding of current solid waste collection program ♦ Determine if current solid waste collection program meets resident's needs ♦ Measure interest in specific zero waste initiatives ♦ Understand willingness to pay for additional services and zero waste programming Foth Outreach Efforts in 2018 o Surveyed Dubuque residents o Online survey o Key opportunity to talk with residents at local events o September 8 : Curbside Collection "Touch a Truck" and Input Gathering at the Dubuque Farmers Market o September 18 : City Expo 2018 at the Five Flags Center o October 3 : Dubuque Curbside Collection Operations Input Session at the Asbury Plaza Hy-Vee Foth _ . , . . . . . Engagement Efforts in 2018 . , Green Dubuque shar $ a post ••• �`�'" September 6 at 431 P• I. Sup . ero Waste in Dubuque WO MP, ! ! _ MP a ... 44jtp • . Dubuque Metropolitan Area Solid Waste Agency r _ � ir � SeDtember 6 at 12.15 PM Q w+"•. — - _ '!t -• :. , The , . _. ... .. ,..cltyofaubuque.org/ `yam - '- lII ; . -—, '. , - - ...t2018-Curbside-Collection-Ope.. ir..4.. , (, /k ki \, Washington Neighborhood Dubuque sh. -d a post. ••• gv ,a September 17 at 3 32 PM Q $inr I n) . . _. Stocks oowouPont Inc 64.31 C7 -1.02 -°=' September 14 at 4 22 PM Q eS Dubuque Waste Collection Chan Glass is not recyclable in Dubuque's curbside recycling program.If Dubuque offered q g a glass recycling drop-off site.would you use its trzc nor c.Jc-�;, rol.,:gr� -. r cnec;,o to generating sera wade But doing that wont be (This poll is part of the City of Dubuque Public Works Department's study of curbside possible xihool cooperation from people Dubuque. collection operations.In addition to answering this poll.please complete the survey at https:U/www.surveymonkey.comrrfDVRVRVL • City of Dubuque Government I September 6 at 11:35 AM-Q I Yes #REThinkWasteDB0 and improv food scraps collection services.I. No do better?Leave your comments This poll ends in about a day 495 Votes 4Foth Outcomes o Number of Dubuque o Do you own or rent your residents who took the current residence? survey. 785 88% •c.. i o .om • What type of home do you • Is your trash and recycling live in? currently picked up from the curb or alley? 93.06% 0.00% 50.00% 100.00% •Detached single family home/Duplex oldloy Foth ■Multi-family home up to a six-plex 86% Condominium or townhome Paths Towards ".ero Waste o Measure interest in specific zero waste initiatives 1 :7. _ LL'I'I o Definite interest i �Y' _ _ „op $ '* R o Varying input about what that is . 104 or what it means ri - , - ' q. t III Nr_ ! -in A. TUE CIft'OA DUs Mostrrpirre on the Mississippi GFoth Importance of Zero Waste • How important is it for you that the City of Dubuque sets measurable goals and timelines to work towards progressing on the path towards Zero Waste? Very Important 39.88% Important 29.02% Somewhat important 21.12% Not at all important 0 5.21 Somewhat unimportant 4.76% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Zero Waste Goals • What do you believe are the two most important goals for making progress on a path towards Zero Waste for the City of Dubuque? ( Pick top two) Increase in recycling participation and tonnage 64.39% Reduce the tonnage of materials going to landfill 59.55% Increase promotion and education about the 31.06% path towards Zero Waste Increase food waste recycling participation - and tonnage 21.52% Reduce greenhouse gas emissions 18.94% Increase reusable bags 16.82% Increase landfill disposal fees 1 1.52% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Key Findings o Understand willingness to pay for additional services and zero waste programming Over 60% would not pay more for additional trash capacity o Over 70% would not pay more for curbside food scraps collection 0 46% would not be willing to pay more for zero waste initiatives but 41 % would pay $2-4 per month � Foth Key Findins: How willing are you to separate food scraps Very Likely — 36.45% from the rest of your Likely 26.82% Unlikely 22.15% household trash and Very Unlikely 14.58% place it in a yard waste 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% container or yard waste bag for collection ? o How much would you I would not be willing to pay more. 72.68% be willing to pay for An additional $2-4 per month. 22.75% An additional $4-6 per month. • 2.77% curbside food scrap An additional $6-8 per month. 1 1.80% recycling? 0.00% 20.00% 40.00% 60.00% 80.00%100.00% F�i 0 Food Scrap Program Number of 13-Gallon Containers Being Used 450 1 408 400 350 300 292 291 250 239 233 200 150 e T Wo" 50 0 2015 2016 2017 2018 2019 • Foth Key Findings • Select which of the following activities you already do or would be willing to do to advance on the path towards Zero Waste. Commit to recycling more products from my home — more paper, bottles, and cans. 82.63% Donate or sell acceptable unused/unwanted items. 77.40% Take expired or leftover prescription medicines to a collection event. 67.37% Commit to taking hazardous materials products to the Regional 57.78% Collection Center located at the landfill. Add food scraps from your home to your yard debris container or yard waste bag for collection. 46.86% Use a backyard compost bin. 36.98% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth _TJ ! S � � ' l-',, I- - _ _\: ri,M Recycling Food Scraps&Yard Waste u ley4.e fake R 1011E000E 7HE ANOUNf .. T P 1 A at WOrILri tl. �w:..n+u��ro: - krekrgnom� �4`. \ �f''I E, RrH (�Ln oE,RUH,Hef coEs - ' - - _ st bt, : , .r r „' �: I d o= .r``... ----'w SVlipilgJ.E a 1E0 THEUI0FIu! _. T. 3f. a- j rie xc 1. a 1� .- CyyJ„.VA eZr /.• PR, \ F.'1, .._. .. r �•w �>` _`�",'.' 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D I] 7 [1 ud.K, KOMa rmarya16141.4.asfeekilesionat • Foth Use of Technology _. _ ___ _ _ ___ __.._-.... . _ DUBf uE REThink r-- ._ WCSST E = —_._._ I___!__ REThink . . _ W_h.ST Q ism hkill) Social Media + online + Mobile • Foth Recommendations o Appoint a Path toward Zero Waste Implementation Team that will work with the City's Resilient Community Advisory Commission — FY22 o Team will consist of the following : • Rahim Akrami , ICMA Local Government Management Fellow • Gina Bell, Sustainable Community Coordinator • Ken Miller, Solid Waste Agency Administrator • Anderson Sainci , Resource Management Coordinator & Supervisor • Arielle Swift, Assistant Public Works Director • Beverly Wagner, Education & Communication Coordinator Foth Recommendations o Use greenhouse gas metrics to create baseline — FY21 ♦ Implement glass recycling drop-off program — April 2020 ♦ Develop , implement and continually update community engagement and education — Ongoing Foth 3 . Perform a comprehensive rate analysis 9 Foth Objective 3 Tasks o Review fees charged to subscribing residents and businesses o Develop and analyze alternative fee schedule scenarios Foth Alternative , Potential New Fee Goals ♦ Equitable across all neighborhoods and communities ♦ Simplify and improve fee options to o Generate sufficient revenue to pay for system improvements o Enhance public understanding Foth Current Services Provided • Monthly Service Options 1. Basic Service: 35 gallon can (Basic Service) 2. Basic Service plus Extra Can: 35 gallon 3. Oversize can: 50 gallon 4. Basic Service plus 2nd Oversize can: 50 gallon 5. Tipper cart: 48 gallon (alley collection) 6. 48 gal cart'/z rate alley 7. Tipper cart Subscription: 65 gallon 8. 65 gallon cart shared 9. Tipper cart Subscription: 65 gallon (alley collection discount) 10. Tipper cart Subscription: 95 gallon 11. Tipper cart Subscription: 95 gallon (alley collection discount) 12. 95 gallon cart shared 13. Recycling Only 14. Food Scrap: 13 gallon City Accts & K-12 15. Food Scrap: 13 gallon Commercial 16. Tipper cart: 65 gallon for yard debris 17. Food Scrap: 48 gallon City Accts & K-12 18. Food Scrap: 48 gallon Commercial 19. Food Scrap: 48 gallon City Accts & K-12 20. Food scrap: 65 gallon commercial �, Foth Current Services Provided • One Time Rate (Single Set Out) 1. Large Item (Bulky Waste) Collection: First Load 2. Large Item (Bulky Waste) Collection: Second Load 3. Large Item (E-Waste) Collection: First devise 4. Large Item (E-Waste) Collection: Second devise 5. Brush tie or yellow yard waste/food scraps tie 6. Extra green trash sticker (per bag) • Annual Rate 1. Annual yard waste decal GFoth Key Findings 1 . Advanced planning with a focus on success 2. Flexible fee model 2 . Educate public on new fee options a . Simplify the fee schedule as part of automated collection launch Foth THE CITY OF DUB E Questions ? Masterpiece on the Mississippi F�i 0 • Foth Executive Summary Foth Infrastructure&Environment,LLC 8191 Birchwood Court,Suite L Johnston,IA 50131 (515)254-1393 •Fax:(515)254-1642 www.foth.com DATE: March 13, 2019 TO: Anderson Sainci,Resource Management Coordinator&Supervisor John Klostermann,Public Works Director City of Dubuque CC: Brian Harthun, Senior Client Manager Foth Infrastructure &Environment,LLC (Foth) FROM: Jennefer Klennert,Project Manager,Foth Kate Bartelt,Lead Environmental Scientist,Foth RE: Executive Summary for Performance Analysis of Solid Waste Operations and Fee Review EXECUTIVE SUMMARY The City of Dubuque (City) strives to become a more viable, livable, and equitable community. Through Foth's Performance Analysis of Solid Waste Operations and Rate Review, it is evident that the City has one of the most progressive solid waste operations programs and has already begun building a strong foundation for future initiatives not only within the City's structure but also within the Dubuque area. The City has a mature and well-functioning solid waste system and operates a comprehensive residential collection system for trash,yard waste,recyclables, food scraps, electronics, and large items. Being the oldest city in Iowa and having a unique terrain consisting of tight streets and alleys with pockets of densely populated areas results in limited space for trash and recycling containers as well as tight areas for large trucks to traverse bringing about solid waste collection challenges. The first task of the project was to complete a holistic review of the City's resource management operations to identify opportunities for improved resiliency and efficiency. The City needs new collections equipment to efficiently and safely operate into the future, and the safety and efficiency of the solid waste collection system continue to be a priority for the City leadership. Page 1 pw:11PW-APS1.foth.com:PW_IEIDocumentsI Clients\Dubuque IA C10018D020.00110000 Reports&M-ES-Performance Analysis of Solid Waste Operations and Fee Review.docx The Refuse Collection/Recycling Operations Review &Best Management Practices Summary provides recommendations for the solid waste program which includes trash, recycling, yard waste, and food scraps. The Review and Summary provides items for the City to consider for automating the collection of solid waste with regard to trucks, carts, crew sizes, and grant funding, including potential pitfalls and common transition issues. • Foth recommends the City continue to move forward with phasing in automated trucks. The recommended initial purchase will be for two automated side loaders in Fiscal Year 2021 to be utilized for solid waste services in areas of the City that are currently serviced by one person side load trucks. Foth has five specific recommendations for the City to consider regarding the purchased on automated trucks: extended tipping arm reach, capacity, wheelbase, maintenance costs, and consistent makes and models. • Along with automated trucks, new carts will need to be purchased. As with any change, there are multiple factors to consider when purchasing new carts but at the forefront, Foth recommends consistent vendors, styles, colors, and sizes for each part of the solid waste program. The consistency allows for larger quantity orders resulting in bulk purchase cost savings and simplified management of any needed warranty returns. • Foth recommends the City review RFP and Cooperative Purchasing options for both the equipment upgrades to automated side load trucks and carts. Both options allow the City flexibility in purchasing preferred equipment while knowing set contracting language and competitive pricing. After gaining an understanding of the City's comprehensive collection system, the second task of this project consisted of developing a community engagement campaign. This process was designed to give residents the opportunity to provide input regarding waste minimization strategies identified in the City's Imagine Dubuque 2037 Comprehensive Plan, with a particular emphasis on zero waste. Through the City's efforts as detailed in its Imagine Dubuque 2037 plan,the path toward zero waste has already begun through the implementation of waste reduction and diversion programming in the City's solid waste collection program. Three goals and three initiatives have been detailed to take place over a five-year period from 2021 to 2025 through the Path towards Zero Waste Action Plan. • Goal 1: Increase overall waste diversion rate by 1% annually through 2037. • Goal 2: Reduce the per capita waste disposal rate as measured in pounds. • Goal 3: Incorporate the existing greenhouse gas reduction initiative into the Zero Waste Action Plan. With the holistic review of the City's resource management operations and the community engagement campaign complete, the third and final task of this project was to complete a comprehensive and independent review of the City's solid waste collection fees. Page 2 Foth completed this fee review and provided recommendations for new slid waste collection fees based on four objectives. • Objective 1: The program should provide an even greater financial incentive for customers to recycle more and produce less waste. • Objective 2: Consider opportunities to generate revenue through fees in order to pay for system improvements such as standardized, City-provided carts citywide. • Objective 3: Seek to be equitable across all neighborhoods and communities within the City considering the wide range of diverse demographic and economic characteristics of Dubuque's residents and businesses. • Objective 4: Simplify the fee schedule wherever possible to reduce administrative burden and enhance public understanding and awareness of the new system. Using those objectives, Foth analyzed the current fee schedule proposing a future fee schedule that indicates how revenue levels could be maintained or increased while keeping a simplified variable fee (i.e., PAYT) for solid waste pricing for residents and businesses. Also incorporated into this review are the capital equipment needs trucks and carts through the next five years to meet the objectives identified in Task 1 and 2. Aside from the proposed fee schedule, there are seven key findings to consider as the City moves forward with its planned and recommended changes. 1. Advanced planning will be critical to the success ofa major system change. Residents and businesses are very well trained under the current system, and new solid waste set-out program and service level options will need a period of careful public education, outreach, and community engagement. A slow and steady adjustment period will be helpful. Converting one route at a time to the automated side load (ASL) system with standardized, City-provided carts will be instructive for both the City collection crews and the public. 2. The City should consider the advantages and disadvantages of changing the cost of cart purchasing to a capital expense instead of an operating expense. 3. The new solid waste fee schedule will likely require an increase compared to Fiscal Year 2020. The fee change example shown in Table 8 from the Fee Analysis Memo is a potential scenario used primarily as a discussion and analytical tool. 4. Once a complete plan for testing the new ASL system and the accompanying new fee schedule has been determined by City management and elected officials, there will be a need to develop a package of public education and communication plans. This planning should begin as a part of the consideration of this fee analysis and overall system review. 5. As the City moves towards an automated system using ASL trucks and standardized, City-provided carts, there will be a need to reduce the number of Page 3 overflow and oversize choices in the fee schedule. Simplifying the fee schedule once the new ASL program is ready for launch citywide will help communicate the new fees. 6. The shared service program could be continued. However, all customers should continue to subscribe to at a minimum the Basic Service level. 7. The discount program could be continued as this may serve broader City policies for equity and to help assure a minimum of solid waste services is provided citywide regardless of economic ability to pay. Attachments Attachment A Refuse Collection/Recycling Operations Review &Best Management Practices Summary Attachment B Path towards Zero Waste Action Plan Attachment C Performance Analysis of Solid Waste Operations and Fee Review Page 4 vFat 1111 Memorandum Foth Infrastructure&Environment,LLC 8191 Birchwood Court,Suite L Johnston,IA 50131 (515)254-1393 *Fax:(515)254-1642 www-foth-com DATE: December 7, 2018 TO: Anderson Sainci,Resource Management Coordinator& Supervisor, City of Dubuque John Klostermann,Public Works Director, City of Dubuque CC: Brian Harthun, Senior Client Manager,Foth Infrastructure &Environment, LLC (Foth) FROM: Jennefer Klennert,Project Manager,Foth Kate Bartelt,Lead Environmental Scientist,Foth RE: Refuse Collection/Recycling Operations Review&Best Management Practices Summary Introduction The City of Dubuque (City)has a mature and well-functioning solid waste system and operates a residential collection system for trash,yard waste,recyclables, food scraps, electronics, and large items. The City is the oldest city in Iowa and has a unique terrain consisting of tight streets and alleys with pockets of densely populated areas resulting in limited space for trash and recycling containers as well as tight areas for large trucks to traverse. The hilly terrain of this river community brings beauty but also collection challenges. The City has operated a solid waste collection system for its residents that has strived to meet the community's needs in a deliberate and thoughtful manner. This memorandum (memo) is to complete a review of the City's Refuse Collection/Recycling Operations [Task 1]. The City needs new collection equipment to efficiently and safely operate into the future. Safety and efficiency of the collection system continues to be a priority for the City leadership. This memo is intended to provide an independent review of the existing collection system in order to assist with updating City equipment and analyzing the potential options for automating the collection of refuse. It identifies best management practices to transition and provides recommendations on funding models to convert vehicles and containers including potential pitfalls and common transition issues. The goal is to create a holistic approach that also ensures the City continues to encourage residents through behaviors and financial incentives to continue to reduce waste while also diverting and recycling materials. pw:11PW-APS1.foth.com:PW_IDDocumentslClientslDubuque IA C10018D020.00110000 Reports&M-Dubuque Analysis Final 12-7- 18.docx Page 1 Foth's memo analyzes changing the trash portion of solid waste collection to fully automated side loaders and carts or a modified version of automated collection. The following items are analyzed: • potential impacts on households per route, • number of routes, • potential impact on workers' compensation, • cost impacts associated with carts, cart maintenance, and collection equipment, • cost impacts associated with labor changes, and • description of potential pros and cons, including service level gains/reductions. Current Collection System Summary The City offers curbside collection services to all single-family through six-plex multi-family households within the city limits. The following services are offered in the City of Dubuque. Figure 1 shows a picture of a City of Dubuque driver picking up recycling. Figure 1 Picture of a City of Dubuque Driver Picking Up Recycling (Foth Photograph) lae r _ - • el-\ _ It Residential Solid Waste Collection The Residential Solid Waste Collection service includes trash and recycling collection. Trash services are available in a variety of resident and City provided containers and service levels. All service levels include unlimited single stream recycling service set out in City-provided yellow 18-gallon recycling bin(s)and/or 95-gallon, City provided blue recycling carts. Commercial businesses may subscribe to the Residential Solid Waste Collection services if they are able to utilize at the available service volumes. Figure 2 shows properly set out Solid Waste for collection by a City resident. Page 2 Figure 2 Picture of Properly Set out Solid Waste for Collection (City cf Dubuque Government Facebook Page) Lm&'.ne Photos ' A^�'f s S, ,0 `f ` :nm . >::V<. Table 1, Services Provided, indicates the number of subscribers to each service offered as well as the current fee and the number of households and businesses (customers) subscribing as of Fiscal Year 2019. Additional notes are provided to clarify each service level. Appendix A, Trash& Recycling Brochure, shows the published program details. Additional service details are available on the City of Dubuque's website at citvofdubuque.org. Table 1 Services Provided City of Dubuque, IA As cf July 2018(Fiscal Year201S) Service Description Household Business Pricer Notes Quantity Quantity Monthly Services Basic Service: 35 gallon can 16,907 278 $15.11 Customer provided trash 35-gallon trash can (Basic Service) Unlimited recycling Basic Service plus Extra 261 8 $23.11 Basic Service+Additional customer provided Can: 35 gallon 35-gallon trash can Unlimited recycling Oversize can: 50 gallon 645 15 $20.11 Customer provided 50-gallon trash can Unlimited recycling Basic Service plus 2nd 23 2 $27.11 Basic Service+Additional Oversize 50-gallon Oversize can: 50 gallon customer provided trash can Unlimited recycling Tipper cart:48 gallon(alley 742 20 $15.11 City provided.48-gallon cart used for alley collection) service only. The cart is intended for litter cleanup in addition to the resident's 35-gallon of service as specified in ordinance Unlimited recycling 48 gal cart'%rate alley 32 1 $7.55 City provided 48-gallon cart Page 3 Service Description Household Business Price' Notes Quantity Quantity Customers may receive a discount on their serv ice if they meet income guideline eligibility gallon cart Subscription: 65 1,405 35 S20_65 Unlimited itedrec clinellov cart(Dark Grey) 5 Cit provided igg 65 gallon cart shared 42 3 51511 City ord andd 65-gallonntscartf (Dark uingGrey)where lammon cntlind eandllrtas theerasicgeviwnov Unlimited recluses pay the Basic Service rate. IIi i provided recycling Hppacart Scoscriponn 65 39 8 51600 fotypey servicee 65-gallonhe cart used gallon(alley collection for alley inonly The cart is intended sra discount) aslittercleanup in addition to the resident's service specified c amgan� Unlimited recycling Tipper cart Subscription: 95 222 34 S29.00 City provided gellov cart(Dark Grey) gallon Unlimited recycling Tipper cart Subscription: 95 39 6 $24 00 City provided 95-gallon cart(Dark ey)used gallon(alley collection for alley service only The cart intendedisdent's for discount) liner cleanup in addition to the resident's service as specified in ordinance Unlimited recycling 95 gallon cart shared 91 2 51511 City prdand/ 95-gallon cart(using aey)where landlord and/or tenants prefer using common contains_ All users pay the Basic Service rate. Unlimited recycling Recycling Only 64 3 $300 Nov customers subscription for unlimited recycling Food Scrap: 13 gallon City 377 5100 City provided 13-gellov cart for food scraps Accts&K-ID only Food Scrap: 13 gallon 1 $4 00 only provided 13-gellov cart for food scraps Commercial only Tipper cart: 65 gallon for 1 Sll 00 City provided 65-gallon(Dark Green) cart for yard debris yard debris Food Scrap: 48 gallon City 6 $800 City provided 48-gallon cart for food scraps Accts&K-12 Food Scrap: 48 gallon 2 S1500 City provided 48-gallon cart for food scraps Commercial Food Scrap: 48 gallon City 9 S1100 City provided 65-gallon cart for food scraps Accts&K-12 Food scrap: 65 gallon 3 $20.00 City provided 95-gallon cart for food scraps commercial One Time Rate(Single Set out) Large Item(Bulky Waste) S1000 Collection: First Load Large Item(Bulky Waste) S1250 Collection: Second Load Large Item(E-Waste) $20.00 Collection: First devise Large Item(E-Waste) S1500 Collection: Second devise Brush tie or yellow yard S130 Sold in various locations in Dubuque waste/food scraps tie Page 4 Service Description Household Business Price' Notes Quantity Quantity Extra green trash sticker $150 Sold in various locations in Dubuque per bap) Annual Rate Annual yard waste decal 5 S35 00 Yard waste decal with an annual fez blunted to per one 35-gallon customer provided can per week year L per month unless noted Trash Collection The City currently has a weekly Pay As You Throw (PAYT) system where customers pay according to how much refuse they set out. All materials must fit into the resident provided can or City provided cart. With PAYT, any extra bags or large items that do not fit into the resident can or cart incur an additional cost. As explained in a later section, all services include unlimited recycling collection in lidded, 18-gallon yellow bin(s) and/or 95-gallon, City provided blue recycling carts. Resident Provided Cans a. Basic Service: 35-gallon can— Customer provided 35-gallon trash can b. Basic Service plus extra 35-gallon can—Basic service plus additional customer provided 35-gallon trash can c. Oversize Can: 50-gallon—Customer provided 50-gallon trash can d. Basic Service plus 2ntl oversize can: 50-gallon can —Basic service plus additional customer provided 50-gallon trash can City Provided Cart a. Tipper Cart: 48-gallon (alley collection) — City provided 48-gallon cart used for alley service only. The cart is intended for litter cleanup in addition to the resident's 35- gallosn of service as specified in City Code'. b. Tipper Cart Subscription: 65-gallon cart - City provided 65-gallon cart c. 65-Gallon Cart Shared—Service used at multi-plexes where common carts are used by tenants. Each unit pays the Basic Service and the equivalent number of carts are provided based on the Tipper cart Subscription: 65-gallon cart price. d. Tipper Cart Subscription: 95-gallon cart - City provided 95-gallon cart ' Personal Communication with Anderson Saiaei. City of Dubuque,"In alleys where solid waste carts, owned by the City for semi-automated lifting, are required to be subscribed by owners,tenants and/or property managers of Class I,d, and 1¢premises where the approved set out location s-in an alley-The customer shall choose the number and size of the cart(s) Such carts shall be subscribed according to a fee schedule and pmgamrequsements as approved by the City Manager-" November 30.2018- Page 5 e. 95-Gallon Cart Shared—Service used at multi-plexes where common carts are used by tenants. Each unit pays the Basic Service and the equivalent number of carts are provided based on the Tipper Cart Subscription: 95-gallon cart price. Additional Trash Services a. Green Single Use Stickers —"Extra stickers" available for an extra 35-gallon can, bag, or smaller item weighing less than 40 pounds Recycling Collection The City offers weekly unlimited curbside recycling to city customers. Materials are collected in 18-gallon yellow recycling bin(s)and/or 95-gallon, City provided blue recycling carts. Recycling is collected as single stream with paper,metals, and plastics all combined. Glass is not currently accepted through the City's recycling program. Recycled materials include newspaper, glossy paper, corrugated cardboard, chipboard,pop and beer carriers, office paper,residential mixed paper, shredded paper,hardcover and soft cover books, aluminum, steel and tin food and beverage containers, steel aerosol containers, dry, clean, empty metal paint cans,plastic containers labeled plastic resin#1-#5 (excluding plastic bags/film). Recycling does not include plastic bags or plastic wrap, glass, Styrofoam(containers or cups), food or liquids, clothing, or linens. Yard Waste and Food Scraps Collection The following yard waste and food scraps collection services are available as an additional service. All yard waste service levels include the option for the resident to include food scraps in their resident provided can or city provided cart. Yard waste includes grass clippings, leaves, pine cones,pine needles, fallen fruit,nuts, brush, garden plants and culls,tree trimmings, bark, sod, flowers,potted plants (no pots),pumpkins, straw bales, corn stalks, and Christmas trees. Regular yard waste and food scraps collection services are offered weekly from April 2 to November 24, 2018 on customers' normal collection day. The winter yard waste and food scraps collection services are available December through March, Thursday only collection. Current food scraps collection subscribers will automatically have their collections made every Thursday and will be charged the standard monthly Food Scraps Collection Fee for this winter service. All other curbside collection customers who would like to have yard debris and/or food scraps collected must schedule an appointment fora Thursday collection by either calling the City Public Works Department or submitting a request through the City's website at www.cityofdubuque.org/yardwaste. Yellow yard waste stickers and/or annual yard waste decals are required for this winter collection. a. Annual Yard Waste Decal—Yard waste decal with an annual fee limited to one 35-gallon customer provided can of yard waste and/or food scraps per week Page 6 b. Single Use Sticker (Yellow)for Yard Debris — Single use sticker for pick-up of one 35 gallon customer provided can or brown paper yard waste bag that weighs less than 40 pounds c. Food Scraps: 13-gallon—Weekly pick up of one City issued 13-gallon cart for yard waste and/or food scraps d. Food Scraps: 48-gallon—Weekly pick up of one City issued 48-gallon Cart for yard waste and/or food scraps e. Food Scraps: 65-gallon—Weekly pick up of one City issued 65-gallon Cart for yard waste and/or food scraps As further described in Table 1, Services Provided, the food scraps collection services, 13-, 48-, and 65-gallon carted service are provided at two varying rates: Residential and K-12 and Commercial. Additional Services Collection a. Brush Tie- Tie for pick-up of properly prepared bundled piles of brush b. Leaf Rake-Out Collection—Leaf piles raked into the street are picked up in 40-pound bag increments by appointment from October through November. Loose leaves, pine needles, and pine cones are accepted. Grass, brush, plants, and rocks are not accepted. c. Merry Mulch— Christmas trees (maximum of eight feet high), yard waste bags, bundles, and containers (up to 35 gallons) as well as Green Carts with food scraps will be picked up during January 7-18, 2019 on regular collection day. Large Item Collection a. Collection of large and excessive miscellaneous items including appliances, furniture, lawn mowers, tires, etc. Collection is by appointment only and picked up on regular collection day with a minimum fee of$10 for bulky items or excessive items equal to 10- 12 bags or cans. Additional volumes are$12.50 incrementally, appliance disposal is $10, and automobile tires are $4 each off rim or $6 each on rim. Electronics Collection a. Curbside electronics collection services are available by appointment only on regular collection day. This includes one device with an electronic screen (laptops, monitors, TVs, etc.)plus an unlimited amount of other electronics (non-screen)for the base fee of $20. Additional devices with an electronic screen will at $15 to the cost of collection. Page Equipment Trucks & Vehicles The City's Public Works Department utilizes a combination of rear load and side load trucks for trash,recycling,yard waste, food scraps, and large item pick up. A list of equipment utilized by the City's Public Works Department is provided in Table 2,Equipment Details. As a Best Management Practice,the City has ordered consistent makes and models of trucks. All rear load and side load trucks are equipped with cart tippers for use in emptying carts. Trucks are interchangeable for refuse,yard debris and food scraps, and recycling pick up. A grapple and flatbed are included as part of the equipment and are used for both electronic and large item collection. City staff provided Appendix B, Capital Improvement Plan(CIP). The City's planned truck purchases for 2019 through 2024 are listed in the CIP. The City's CIP schedule is to replace two trucks per year over the next five years. This maintains an average truck life of between eight and 10 years which meets industry standards and best practices for front-line equipment. The City annually updates the budget numbers based on the prior years'truck purchase. A Request for Bid (RFB)process is used to competitively bid each annual truck purchase. City equipment follows a preventative maintenance work schedule done by in-house City mechanics. Vehicle maintenance for large items such as engine and transmission work is outsourced. Page 8 Table 2 Equipment Details City of Dubuque, IA As of July 2018 Equipment License Vehicle Identification Proposed Replacement Number Year Make Model Type Plate Number Replace Year Budget Number 3401 2016 INTERNATIONAL 7500 Rear Load 122583 3HAWNSUT4GL380659 2015 S138,500 3402 2017 AUTOCAR ACX XPEDITOR Side Load 84637 SVCACSAFXJH225011 2017 $275,627 3403 2010INI1 DAI�ONAL 2400 Rear Load 64491 1HTWGAAT6AR91T31 Rear Load 2019 $249,860 TAN3404 M 2010INI1 DAI�ONAL 2400 Rear Load 64436 1HTWGAAT8AR91T32 2018 $243,000 TANM 3405 2016 INTERNATIONAL 7500 Rear Load 72029 3HAWNSUT6GL380658 2015 S138,500 3406 2005 GMC W5500 Small Rear 64501 J8BE5B16659902938 2018 $80,487 Load 3409 2009INI1 DAI�ONAL 2400 Rear Load 113480 1HTWGAAT29J162663 Rear Load 2019 $249,860 TANM 3408 2014 INTERNATIONAL 7400 SBA 4X2 Side Load 84636 1HTWCAAR0EH463868 Side Load 2023 S310,400 3409 2014 INTERNATIONAL 7400 SBA 4X2 Side Load 84635 1HTWCAAR2EH463869 Side Load 2023 S310,400 3410 2007 FORD F750 Grapple 86983 3FRXF95G89V502909 2023 3411 2012 INTERNATIONAL 9400 Side Load 96756 1HTWCAAR2665990 Automated C1 2021 S338,130 Side Load 3412 2012 INTERNATIONAL 7400 Side Load 76755 1HTWCAAR4C1665991 Side Load 2020 $296,489 3413 2012 INTERNATIONAL 7400 Side Load 84633 1HTWCAAR6C1665992 Side Load 2020 $296,489 3415 2013 INTERNATIONAL 9400 SBA 4X2 Side Load 87329 1HTWCAAR3DJ309816 Automated 2021 S338,130 Side Load 3416 2013 INTERNATIONAL 7400 SBA 4X2 Side Load 87328 1HTWCAARTDJ309818 Side Load 2022 S304,314 3417 2013 INTERNATIONAL 7400 SBA 4X2 Side Load 87327 1HTWCAAR5DJ309819 Side Load 2022 S304,314 3418 1998 CHEW C3500 Flat Bed 78003 1GBJC34R0WF019882 2018 S 36,225 3419 2011 CHEVROLET 3�ILVF4LDO 1500 Pickup 76219 1GCRKPE06BZ269623 2019 S 31,806 Page 9 Carts The City's current program allows the option of using a resident provided trash can or a City purchased cart. The City currently offers four sizes of carts for various services. • 13-gallon food scraps carts • 48-gallon trash carts • 48-gallon food scraps carts • 65-gallon trash carts • 65-gallon yard waste carts • 65-gallon food scraps carts • 95-gallon trash carts • 95-gallon recycling carts A cart inventory is currently being developed by the City. Public Works' staff has identified locations of 3,750 carts in the City. Tracking of cart serial numbers has been identified as a best practice by the City and is currently in process. Table 3, Current Carts in Inventory by Cart Size, lists only the carts identified by location as current cart utilization and locations were not part of this analysis. Table 3 Current Carts in Inventory by Cart Size Cart Size Current nventory 48 gallon (grey trash) 275 65 gallon (grey trash) 1,846 65 gallon (dark green yardwaste) 131 95 gallon (grey trash) 620 95 gallon (dark blue recycling) 878 Total Carts in Use 3,750 The City continues to receive additional requests for carted trash service. Additional trash carts will need to be purchased to meet this current demand as well as providing carts for households serviced by automated trucks. The City has consistently purchased carts from Toter and Schaefer Systems. Toter has provided 48-gallon trash carts. Schaefer Systems has provided 65-gallon trash and yard waste carts and 95-gallon trash and recycling carts. Each year more residents request and order service levels with carts requiring the City to continue to invest in additional carts. While the City's carts are covered under 10-year warranties from both vendors, there were no records provided that carts are being submitted for warranty claims. When utilizing trash carts,residents are encouraged to bag their garbage and place the secured and tied bags inside their own can or City provided cart. Residents are encouraged to use black bags to allow the bags to be readily seen when placed out for collection. Page ID Disposal and Processing Total tons of materials collected for trash,recycling, yard waste and food scraps,mixed are listed in Table 4, Quantity of Materials Collected (Tons). Residential and commercial volumes are included in the tons listed below as materials are collected together on the routes. Specific locations for disposal and processing are listed below. Table 4 Quantity of Materials Collected (Tons) Fiscal Year Fiscal Year Fiscal Year 2016 2017 2018 Trash 11,098.32 11,283.56 11,481.08 Recycling 3,326.86 3,252.58 3,185.92 Yard Waste and Food Scraps 1,172.95 1,323.36 1,199.05 Waste Material Generation Atotal of 20,111 customers currently utilize the City's solid waste collections program. In Fiscal Year 2018, 15,866 tons of materials were managed through the City's programs. The average pounds per customer by material for Fiscal Year 2018 are as follows: ♦ 1,141 pounds for trash, ♦ 316 pounds for recycling,and ♦ 119 pounds for yard waste and food scraps. ♦ 1,576 pounds total generation per customer per year Further analysis of the City's Quantity of Materials Collected data was completed assuming customer is synonymous with household. According to the U.S.Environmental Protection Agency's (EPA) latest data available in Advancing Sustainable Materials Management—2015 Fact SheetZ each person produces an average of 4.48 pounds of trash,recycling,yard waste and food scraps per day. The City's 2017 census data indicates there are 2.26 people per household'. Using this information,Dubuque would be expected to produce 3,695 pounds of trash,recycling, yard waste and food scraps per household year(4.48 pounds/person/day* 2.26 people/household * 365 days). The City's generation of 1,576 pounds per household per year is substantially lower than the National average. In fact,the City's per household generation rate is 43 percent, or less than half, of the national average. 2 United States Environmental Protection Agency,Advancing Sustainable Materials Management—2015 Fact Sheet, https://www.epa.gov/sites/production/files/2018-07/docu=nents/2015 smm rnsw factsheet 07242018 ail 508 002.pdf. United States Census Bureau QuickFacts,Dubuque,IA,https://www.census.gov/quickfactsidubuquecityiowa,Accessed on December 3,2018. Page 11 Trash and Large Item Disposal All trash and large items are disposed of at Dubuque Metropolitan Area Solid Waste Agency (DMASWA)Landfill located at 14501 Highway 20,Dubuque, IA, 52002. The City has an agreement Waste Delivery Contract Between the Dubuque Metropolitan Area Solid Waste Agency and City cf Dubuque with DMASWA Landfill that was recently extended for one-year through June 30, 2019. There is one, one-year extension remaining in the contract that may be executed through June 30, 2020. The contracted landfill tipping fee is $33.46 per ton. Recycling Processing Recycling is processed at Dittmer Recycling, Inc. (Dittmer) at the Materials Recovery Facility at 175 Radford Road,Dubuque, IA, 52002. The term of the processing agreement is July 1, 2016, to June 30, 2021,with the option to renew the agreement for two one-year terms by giving Dittmer written notice of renewal not less than 90 days prior to the expiration of the Term or an extension of the Term. The City's Processing Fee is currently$60.00 per ton. The City's revenue share portion is 50% of the net revenue share based on the average per ton value of the recyclable materials as sold. In addition,the City receives $1.00 per ton for each ton of recyclables delivered to the MRF to use specifically for education purposes. While recyclable markets have weakened,processed recyclables continue to have a market. The City has received $0.00 in revenue share in Fiscal Year 2018. Dittmer has expressed concerns on the lack of demand for plastics#3,polyvinyl chloride (PVC),#4 low-density polyethylene (LDPE), and#5 polypropylene (PP), but formal changes to the acceptable materials list have not been requested. Yard Waste and Food Scraps Processing Yard waste and food scraps are delivered to DMASWA under the Waste Delivery Contract Between the Dubuque Metropolitan Area Solid Waste Agency and City cf Dubuque with DMASWA Landfill that was recently extended for one-year through June 30, 2019. There is one, one-year extension remaining in the contract that may be executed through June 30, 2020. The contracted yard waste and food scraps processing fee is$29.00 per ton at DMASWA. Materials are composted and then used in beneficial projects at DMASWA. City Management and Personnel Structure Figure 3,Public Works Department Organizational Chart, shows the Public Works Department and its various activities including Refuse Collection/Recycling. Refuse Collection/Recycling is under the direction of the Public Works Director. Staff includes one Resource Management Coordinator&Supervisor(RMCS), one Lead Sanitation Driver, and 19 Sanitation Drivers. The RMCS is responsible for program oversight and direction. The Lead Sanitation Driver is the first point of contact for enforcement and day-to-day issues and assists with routes,tagging, enforcement of set out issues, cart deliveries, and any other Department needs. Page 12 The Sanitation Drivels are subject to the Agreement Between the City cf Dubuque,Iowa and Teamsters Local Union No. 120,July 1, 2017, through June 30, 2022. Drivers annually bid for routes. Two-person crews are typically utilized where there are alleys and backup areas that cannot safely be navigated by one person. Drivers are on an "Incentive" Pay program where they are paid for eight hours to complete a route,even if the route is completed sooner. The drivers are also compensated for any overtime after eight hours. Figure 3 Public Works Department Organizational Chart City of Dubuque PUBLIC WORKS DEPARTMENT Organizational Chart 1 Public Works Director 1 Accountant Clerk II 1 Secretary .50 Part Time Clerical 1 Assistant Public Works Director Street Maintenance Flood all/ Street i•htin•/ Refus• Collection/ Munici•:IGara•e Street Signs& Sewer Maintenance Signal Maintenance Recycling 1.0 Fleet.Maint Supv. Markings, 2.00 Foremen 2.00 Traffic Signal Techs II 1.0 Resource Mgmt 2.0 Lead Mechanic 1.00 Equip.Operator II 2:00 Total Full-time Coordinator&Supv. 7.0 Mechanics 1.00-FW Field Supervisor 5.00 Equip.Operators I 1.00 Lead San,Dnver 2.0 Stock Clerks 4.00 Foremen 8.00 Total Full-time 19.00 Sanitation Drivers 12 Full-time Employees 6.00 Equipment Operators II 21.00 Full-time Employees 0.15 Pan-time Custodian 6.00 Equipment Operators I 0.67 Seasonal San.Driver 6.00 Truck Drivers 0.08 Part-time Custodian 5.00 Utility Workers 0.42 Gardener 28.42 Total Full-time Empl. 1.00 Utility Worker Apprentice 0.67 Seasonal Employee Land fill/CompostinglHHMRCC 0.38 pan-time Custodian 1.00 Solid Waste Agency Administrator 1.00 Solid Waste Facility Supervisor Riverfront Management 1.00 Foreman 100 Maintenance Worker 5.00 Landfill Equipment Operators 1.00 Full-time Employee 2.00 Scale Operators 0.67 Seasonal Laborer 100 Mechanic 11.00 Full-time Employees 0.75 Seasonal Employee Route Information The City's collection routes are divided into five days, Monday through Friday. Refuse collection routes by service day are in Figure 4 below. Route Maps by Day are included in Appendix C,Route Maps by Collection Day. Trash and recycling are picked up weekly, year round on the same day. Yard waste and food scraps are picked up weekly April 1 through November 30 on the same day as trash and recycling. As described above in the Residential Solid Waste Collection section, during the winter,December through March,yard waste and food scraps are collected only on Thursdays. Page 13 Figure 4 City of Dubuque Refuse Collection Routes City of Dubuque Refuse Collection Routes .-,"' ;, � �as/ 1 b�� I.� • - �1, I.^♦l: .Illy (I . �..:\:.':. L I v . .• -' `\ 1{ V . is Refuse Collection Days 4." Twesday ".N.doa- ti ThW.do), .N.,Aldo), NO Cohicbtn di oA.Crt, • N Route Collection Crew Quantities Table 5,Route Details, includes information on the number of routes per day and crew sizes. On Monday,there are six trash routes, four recycling routes, and one yard waste route. On Tuesday through Friday,there are six trash routes, five recycling routes, and one yard waste route. As described above,the yard waste route is seasonal with Thursday only food scraps pick up from December 1 to March 31. The City has two,two-person trash collection crews and two, one person trash collection crews. The City has one,two-person recycling collection crew and three, one person recycling collection crews. One,two-person yard waste collection crew is utilized. Two-person crews are required for safe collection in tight areas, alleys where frequent backing is required, and for areas with lots of on-street parking. Page 14 Table 5 Route Details As of July 2018 Truck Route Service Days Number of Crew Size Number Number Route (1 or 2 Days Person) Trash 3401 1 MTWThF 5 2 3404 2 MTWThF 5 2 3415 3 MTWThF 5 1 3411 4 MTWThF 5 1 3412 5 MTWThF 5 1 3402 6 MTWThF 5 1 3418 M Flat Bed 1 1 Recycling 3405 A MTWThF 5 2 3416 B MTWThF 5 1 3409 C MTWThF 5 1 3408 D MTWThF 5 1 3417 E MUtility(Back-Up) 4 1 TW ThF 3413 Utility(Back-Up) 1 Recycling Yard Waste 3403 YW MTWThF 5 2 Other 3410 E Route W F 15 1 3407 23&3thUtility(Back-Up) 2 Trash or Recycling 3406 Utility(Back-Up) M Only 34063 1988 HEIL 612-2104 3419 2011 Chevrolet Silveredo 1500 4WD 1 Best Management Practices This section reviews Best Management Practices recommendations for the City on trucks, carts, crew sizes, and grant funding. A brief description of the Best Management Practices is followed by benefits, costs, and opportunities for implementation. Best Management Practices — Equipment -Trucks A variety oftrucks, equipment, and teams of drivers are currently utilized to most efficiently and safely service the City. While no specific percentage is available, there are a large number of alleys in the City that are serviced as well as tight streets, particularly in and close to the Page 15 downtown area. Parking is also limited for some of the homes leading to on-street parking which can be a challenge for drivers servicing specific parts of the City. The City has indicated a commitment to phasing in automated trucks with purchase of two automated side loaders in Fiscal Year 2021. These trucks will be utilized for trash services in areas of the City that are currently serviced by one person side load trucks. Based on the City services and routing review,Foth supports this practice. Trucks can be put into service immediately in the areas that work best for automated equipment. The phased approach allows for"testing"to be done in parts of the City where there are potential challenges to servicing with fully automated trucks. Costs and Benefits of Automated Side Load Systems There are various costs and benefits associated with a change to automated side load (ASL) trucks and carts for residential solid waste collections, see Table 6,Benefits of ASL Systems, and Table 7, Costs of ASL Systems. Examples of ASL trucks can be found in Figure 5 and 6. Table 6 Benefits of Automated Side Load Systems Multiple independent studies have indicated solid waste collection health and safety is significantly improved with automated collection,especially when compared with full manual collection operations. This improved Worker Health& safety is due to significantly reduced lifting and the ability to serve most Safety customers from inside the truck cab using the ASL controls,avoiding the hazards of getting in and out of the truck which exposes employees to traffic and varying weather conditions. Automated systems are generally operated with one crew member and do not need a second crew member to serve as the helper. A second crew I rout Need for Two- member may have additional safety risks of being outside of the truck Person Routes when it is being operated.4 The amount of exposure to hazards in the waste is dramatically reduced with automated systems. There are typically direct savings in reduced accidents,injuries, and lost time. ASL drivers report much higher job satisfaction and positive employee Higher Job Satisfaction engagement due to working in the climate-controlled environment of the truck cab instead of having to get out at each stop. 4 National Institute for Occupational Safety and Health(NIOSH),Publication 97-110,`Preventing Worker Injuries and Deaths from Moving Refuse Collection Vehicles":https://www.cdc.gov/nioshldocs/97- 1101pdfsl97-110sum.pdf Page 16 Table 7 Costs of Automated Side Load Systems The average cost of purchasing an ASL equipped truck is generally more Higher Truck Capital& expensive than standard rear load packer trucks of the same size. Vehicles Maintenance Costs with automated equipment generally require more maintenance due to the increased number and complexity of the mechanical parts. ASL trucks do require a higher level of operator training and certification Additional Investment compared to manual-loading trucks due to the more sophisticated robotics. in Equipment and City Maintenance is also more complex. The purchase of ASL trucks would Workforce require an investment in training of the City's workforce. ASL drivers must be fully trained to avoid overhead obstacles(e.g.,wires, tree branches, etc.)when operating the robotic arm. The Public Works Avoidance of Overhead Department will need to evaluate the need to trim boulevard trees that Obstacles obstruct safe operation of the trucks prior to the launch of a new ASL system. Simpler Identification of Utilizing consistent fleets allows issues to be more readily identified with Cart Related Issues carts or tippers emptying the carts. Foth's analysis assumes the City would continue to replace its existing fleet of trucks at the same pace proposed in the CIP. The City would continue to M odernizing the City's be able to take advantage of the opportunity to modernize its fleet, Fleet of Trucks significantly reduce the average age of the trucks,and decrease annual maintenance costs. Figure 5 Example of Automated Side Load Trucks 1 , "''`r, Y �� i 1 1 Isis 1(1 III41 • • "� • a l 4;.. "-11.16. t. ' q • , . -. Page 17 Figure 6 Example of Automated Side Load Lifting Arms • 00 r 001 Foth recommends the following items be considered when purchasing trucks. 1) Extended tipping arm reach. The tipping arm should be extended reach, a minimum of eight feet.This will ensure the equipment can reach around parked vehicles to service carts without drivers having to exit the truck. 2) Capacity of trucks. Truck capacity or yards of material that can be compacted should be maximized to allow minimum trips to DMASWA each day. 3) Wheelbase. A shorter wheelbase means a tighter turning radius which is beneficial in cul-de-sacs and tight turns in and out of alleys and smaller streets. 4) Maintenance cost. Maintenance cost and total cost of ownership should be considered when choosing a truck. 5) Consistent makes and models. Consistent makes and models of trucks make it easier for drivers to operate other equipment when a truck is out of service. Mechanics better understand how to repair and troubleshoot truck problems when consistent equipment is used. Best Management Practices — Equipment -Carts Carts are necessary for automated collection. The City has consistently purchased carts from two vendors: Toter(48-gallon)and Schaefer Systems (65-and 95-gallon). Consistent inventories of carts, similar to trucks, leads to more efficient repairs and management of parts. Additionally,warranty returns can be better coordinated in larger quantities. Costs and Benefits of Carted Systems There are various costs and benefits associated with a change to carts for residential solid waste collections, as identified in Table 8,Benefits of Cart Systems, and Table 9, Costs of Cart Systems. An example of a cart system can be found in Figure 7. Page 18 Table 8 Benefits of Cart Systems When provided with standardized,wheeled,lidded carts,residents typically Resident comment on the added convenience, enhanced safety,extra capacity, and Convenience Due to improved privacy. The wheels on the carts make moving materials to the Standardized Carts collection location easier for residents with less lifting and carrying of multiple receptacles. A cart lid keeps material in the cart. Bulky materials can also be placed into Reduced Litter the cart for ease of pick up and safety for the drivers without having to get out of the truck. Table 9 Costs of Cart Systems Higher Cart Capital The purchase of standardized carts is an essential component of an automated and Maintenance system. The City should budget for a cart replacement and maintenance Costs program. Whenever a solid waste program converts to the use of standardized carts,some residents are concerned there will be a lack of adequate storage space in their garage or alongside their house. This is a legitimate concern and the City may Storage of Carts need to discuss potential policy and procedural options(e.g.,different cart size choices,options for storage location restrictions,requirements that the cart not be left on the boulevard after collection,etc.) Figure 7 Example of Set Out of Carts for Automated Service (Stock Foth Photogrrph) 4� 11 si • Page 19 Foth recommends the following items be considered when purchasing carts. 1) Consistent vendors and cart styles. Use of consistent vendors and cart styles allows for optimal knowledge of cart repair and warranty redemption. It also leads to a consistent look throughout the City. 2) Consistent cart styles and sizes. Cart tippers can be appropriately set for carts when consistent sizes and styles of carts are used. Consistent cart styles and sizes ensures drivers do not accidentally release carts into the packer portion of the truck. Carts cannot be safely retrieved once they enter the truck packer. 3) Preliminary education. Education on use of carts needs to be provided such as bagging trash for cleanliness and reduced litter, and not intentionally placing large bulky items such that the items get stuck in the cart. 4) Continual education. Continual and consistent education with known options for service encourages residents to more accurately choose the cart size needed. 5) Trial time period. Ensure residents "try" carts for a certain amount of time (i.e.three months) prior to increasing or decreasing cart size. 6) Utilize warranties. Utilize cart vendor warranty programs. Best Management Practices — Options for Procurement Practices Procurement practices for solid waste equipment including carts and trucks should be reviewed. Three options are readily available to the City to use for procurement. 1. Request for Proposal (RFP) —An RFP is used when a conventional evaluation based solely on price may not get the City the product or service required. An RFP is typically used when you know "what" but not "how" and "how" may vary from one vendor to another. 2. Request for Bid (RFB) —An RFB is used when there is no substantive difference between the products and services and price is the sole criteria. 3. Cooperative Purchasing—Cooperative Purchasing utilizes a contract procured through a public process. A list of identified cooperative purchasing options is in Table 10, Options for Cooperative Purchasing of Trucks & Carts. Foth recommends the City review RFP and Cooperative Purchasing options as the equipment upgrades to automated side load trucks and carts progresses. Both options allow the City flexibility in purchasing preferred equipment while knowing set contracted pricing. Page 20 Table 10 Options for Cooperative Purchasing of Trucks & Carts Sourcewell helps government,education,and nonprofit agencies operate Sourcewell(formerly more efficiently through contract purchasing solutions that are solicited known as National Joint nationally. Government entities can join for free and take advantage of Purchasing Alliance- competitively bid contracts with competitive prices and services without NJPA) going through lengthy procurement processes. H-GAC is a voluntary region-wide association of local governments that Houston-Galveston Area jointly cooperate on multiple services including procurement. Other U.S. Council(H-GAC) government agencies through an inter-agency agreement can use H-GAC competitively bid contracts for products and services to make purchases. National National IPA is a cooperative purchasing agency that utilizes contracts that Intergovernmental are competitively solicited by government entities acting as lead agencies. Purchasing Alliance Through economies of scale purchasing,National IPA offers value-driven Company(National IPA) pricing for contracted services and products. US Communities is a collective contracting agency. US Communities allows lead public agencies to competitively solicit and award contracts US Communities that can be utilized by other public agencies through a cooperative purchasing agreement. Contracts are awarded based on relevant experience and past performance,the scope of service,and price. Grant and Low-Interest Funding Mechanisms There are several readily available funding programs for both truck infrastructure development and purchase of carts and education costs. Table 11,Funding Mechanisms, outlines the various programs available. Table 11 Funding Mechanisms Trash Collection Funding National Cooperative Leasing(NCL)specializes in government financing with many programs available to customize a solution that works with your budget. NCL provides alternative funding solutions for public agencies looking to acquire equipment through specific appropriations. A tax-exempt municipal National lease makes the City the owner of the equipment with NCL as a secured Cooperative lender. NCL does not create long-term debt with non-appropriation language Leasing included. Rather it allows reliance on an operating budget to pay expenses under specific payment terms such as monthly,quarterly,semi-annual or annual. NCL is a leasing and financing solution with related services through Sourcewell(NJPA). Appendix D contains specific information on NCL. Recycle Infrastructure Funding Recycling The Recycling Partnerships(Partnership)is a fund focused on improving Partnership residential recycling. The Partnership focuses on curbside programs using s www.RecyclingPartnership.org Page 21 strategic education to maximize each community's recycling potential. The Partnership provides grant funding to cities and municipalities with 4,000 or more households seeking to upgrade to cart-based curbside recycling collection. Awardees meeting these criteria will receive up to$7 per cart in grant funding, tailored educational materials paired with a communications grant,and best in class technical assistance. The Partnership application is included Appendix E. In addition,the Partnership also provides lots of educational support and all of the information is available at no cost to anyone on their website. The Closed Loop Funds(CLF)is a non-profit that attracts funding for enhancing existing infrastructure for recycling and making recyclable materials more marketable. CLF provides funding to both municipalities and private entities and assists with the collection, sortation, and processing/end Closed Loop Fund markets. Proposals are accepted by CLF on a rolling basis. Funds are provided in the form of zero percent or below market loans with flexible payment terms via landfill diversion savings or commodity revenues. The application for CLF funding is located in Appendix F. Yard Waste and Food Scraps Funding The Iowa Department of Natural Resources(IDNR)provides funding to both public and private entities for enhancements to environmental programs. This program is called SWAP7(Solid Waste Alternatives Program). Funding is available in the form of less than$10,000 forgivable loans with a 25 percent Solid Waste match by the recipient and greater than$10,000 at various interest Alternatives rates. Funding can be used for waste reduction equipment purchase and installation,collection,processing, or hauling equipment,development, Program(SWAP) printing,and distribution of educational materials. There is a continued focus at the IDNR on organics and food waste collection. Potential projects could be funded for carts and equipment to collect additional food waste. Additional information on the SWAP Program is in Appendix G. The Iowa Department of Natural Resources(IDNR)has an alternative voluntary program for solid waste planning areas and permitted facilities service areas called the Iowa Solid Waste Environmental Management System(EMS)8 program. EMS encourages responsible management while promoting Environmental environmental stewardship and continuous improvement. Management The Dubuque Metropolitan Area Solid Waste Agency(DMASWA)Landfill is System(EMS) an EMS participant. Partnership opportunities may exist with the DMASWA Funding for joint programing and potential cost-sharing as organics waste management, recycling services,and environmental education are three of the six EMS component areas. Each year all EMS participants must have programs in each of the six component areas. 6 www.closedlooppartners.com 'http://www.iowadnr.govlswap B https://www.iowadnr.gov/Environmental-Protection/Land-Quality/Waste-Planning-RecyclingfSolid-Waste-EMS Page 22 Appendices Appendix A: Trash &Recycling Brochure Appendix B: Capital Improvement Plan Appendix C: Route Maps by Collection Day Appendix D: Budget Solutions with National Cooperative Leasing Appendix E: Recycling Partnership Grant Fund Application Information Appendix F: Closed Loop Fund Application Information Appendix G: SWAP Program Information Page 23 Appendix A Trash & Recycling Brochure PA'( Ac 1(01_, I HROW f r F , u IIItion t, ,�a, , , A , , _ __.,, ,,f,,,,. - i I/ I_oa o . Schedule _ # . . ,. . .. , 1 , A volume-based fee structure , 0Option In cludes mllo nly Fee Curbside collection of trash, recycling, and yard / waste/food scraps may be affected by holidays observed by the City of Dubuque throughout the Basic service One weekly 35-gal.bag or can per household(up to 40 lbs.) $15.37 ,14► IVC I a Green decal Two 35-gal.cans per household (up to 40 lbs.each) $23.37 I fiscal year. The dates below represent the days the __ 0 ___ ____. E.., City of Dubuque is observing the holiday. Cut out this Blue decal One oversize 50-gal.can(not provided by the City)per household. $20.37 All trash must be bagged in oversized cans.No more than three bags ', / l''''',./t li- II� AI' , • PAPER • PLASTIC schedule to refer back to throughout the year. (up to 40 lbs. each)inside the can.No loose trash accepted. 65-gal. City-issued cart 224 lbs.max. Loose trash accepted. $20.65 _ _ I 96-gal. City-issued cart 324 lbs.max. Loose trash accepted. $29.00 �Z� Hi !';1`, Date Oh! IJ:_=9_ Collection Date Annual yard waste decal One 35-gal.can per household (up to 40 lbs.yard waste and food scraps) $35.00 , �_ r� .._ IN Independence Day Wed.,July 4,2018 Sat,July 7,2018 13-gal. City-issued green cart Food scraps accepted (see page4 for list of acceptable materials). $1.00 > rMB 'E�� ® labor Day Mon.,Sept.3,2018 Sat,Sept.1,2018 48-gal. City-issued yard waste cart 168 lbs.max.Loose yard waste and food scraps accepted. $8.00 1; - �; w — T Veterans Day Sat,Nov.11,2018 No Change 65 gal. City issued yard waste cart 224 lbs.max.Loose yard waste and food scraps accepted. $11.00 • �� _ �_ Thanksgiving Day Thurs.,Nov.22,2018 Sat,Nov.24,2018 Additional food scrap cart options available for commercial customers. Visit www.eitycfdvlwque.ctglyarrhvaste or call563.589.425D for details. "� " '�' t ,-e' �"' s+�- Day After Thanksgiving Fri.,Nov.23,2018 No Change All items for recycling must weigh less than 40 lbs. and be less than 3 PLASTICS Christmas Eve Mon.,Dec.24,2018 No Change feet in length. Please empty food or liquid uid from recyclable container, 2 3 4 5 Christmas Day Tues.,Dec.25,2018 Sat.,Dec.22,2018 •�� Green single-use stickers ($1.50 each) can b p Y q Y Z,�L,�Z,�Z,�Z,� ''� rinse, and allow to air dry before placing in your recycling bin. New Years Eve Mon.,Dec.31,2018 No Change OP be used for extra 35-gallon cans, bags, or New Years Day Tues.,Jan.1,2019 Sat.,Dec.29,2018 orb items,weighing less than 40 lbs.that For a comprehensive list of acceptable items, use the do not fit in a can or bag. Martin Luther King,Jr.Day Mon.,Jan.21,2019 Sat.,Jan.19,2019 - - Waste Wizard at www.cityofdubuque.org/ReThinkWaste. III Memorial Day Mon.,May 27, 2019 Sat.,May 25,2019 OP Available in sheets of five at area grocery, — ' discount,and hardware stores,and at Utility k --- - ~ fi5-gallon cart so-gallon cart ='= - Billing in City Hall at 50 W. 13th Street. Set-out reminders, Waste Wizard, and joNi7recycleG - other helpful tips are also available with the FREE REThink Waste mobile app or at 4,1 •g_ �- I cityofdubuque.org/rethinkwaste. REThir Other Important I nforrnation : Below is a short list of unacceptable items commonly found in Si ; yellow bins. For a comprehensive list of unacceptable items, use � REThk i • Discounts are available to qualified low-income customers • Refuse must be set out to the curb or alley line by 6 a.m.on the the Waste Wizard at www.cityofdubuque.org/rethinkwaste. These items SHOULD NOT go in your recycling tin - meeting income guidelines. scheduled collection day.Refuse containers must not be set out �� 0 • Containers at a common/shared setout point must be marked more than 24 hours prior to the collection day or left out more z— , '2/. W % sTE with the address and unit number. than 24 hours after the collection day. % 9 // _ t� • Medical sharps must be in a small,hard plastic or metal I / i i i // -- I`II ` D B 0 • Solid waste must be set out in suitable cans or bags. container with a secured lid,marked"sharps,"and set out in % _ f ti ;, L�C ''' ' - NEVER MISS YOUR COLLECTION DAY AGAIN! • Containers must be heavy-duty,waterproof,a maximum of 35 refuse. 1 __ - gallons,and manufactured for refuse collection. • Items NOT collected in regular curbside collection can be found — www.cityofdubuque.org/rethinkwaste • Heavy-duty plastic bags manufactured for garbage are on page 4. ° Plastic bags / plastic wrap ° Food or liquids acceptable.Black bags are encouraged during winter months to 0 Glass ° 0 rithing or linens assist in visibility. Non-complying containers and sefouts will Subscribe to Trash&Recycling News at be tagged by crews and left uncollected. 0 Styrofoam (containers or cups) www.cityofrie.orgNotifye ss available at 563.589.4250 '-1,•L t ' ixfc•• igiwie • fi • 1, ", 'I Ii -. _j L rI'' II ' _- ----'7?F 4.5.:.- w! • -_:Orl fheM:wa�i v' -_� _ _• `_ �_ - --i j _ �-`] �- C:_ u v c- 'L_i • s 'y i • Curbside collection customers can include food scraps and acceptable =kM«° '""`` .. ""t� s ` 'a"-- ` ~ �r, r. s - 0 0 I l o I it III r' Lies 0 itil rI �� . _ ul'','' h compostables in their yard waste cans and/or paper bags for composting. ( N Q 'I, CI, u l o ( This value-added service allows Citycustomers to include these itemsAss .., AtB at little or no additional cost in their current yard debris containers. „ -• ,,,, ,.- 1 • •' "d'"'� " Leaf Rake-Out Collection These additional materials will be made into compost and, at s 'y ' , , the same time, reduce greenhouse gas pollution. I i c f. Leaf rake-out collections are offered by appointment beginning October 15 thru the p ? _, I _. , . _ What is considered food scraps. What is yard waste. end of November.These collections must ,J be scheduled in advance by calling 563- Items that ARE ACCEPTED: Yard waste,or more appropriately called yard debris,includes grass clippings, o DUB E 589-4250 or submitting a request at www. • Baked goods/grains • Hair&pet fur leaves,pine cones,pine needles,fallen fruit,nuts,brush,garden plants and culls, r, =r=> : s - ,r; w,...,~...,..,,.�� cityofdubuque.orglyardwaste. Appointments • Cakes,cookies,&candy • Paper bags,papertowels,&napkins tree trimmings,bark,sod,flowers,potted plants(no pots),pumpkins,straw hales, " i " I_ t , i . SoCo �� programs are C r t ,4,P:4i +�Q _ must be made before raking into a gutter • Coffee groundsifilters • Pasta&rice corn stalks,and Christmas trees.Yard waste/debris is HOT animal waste, rocks, or n n 7� r': ,, area.Acceptable items in the leaf rake out • Egg shells Plate scrapings w' _ <F n, 'I" Lh e / p + . ,t include loose leaves,pine needles,and pine • Fruits&vegetables • Tea bags building materials. _ _ ,I I� 1 1 �.r I t Y o D u b LI:C �,L `:C f a-', cones. Grass, brush,plants,and rocks are • Gravy&sauces • Uncoated food-soiled paper �I pj ` - .,-..." not accepted. • Greasy pizza boxes Yard waste/food scrap set-out instructions ��.� Set yard waste and food scraps out in brown paper yard - .a_-; --- PRICES EFFECTIVE JULu 11 NE 30, 201 Leaf piles should be placed in the street at the curb no soonerthan the day before Items NOT ACCEPTED: waste bags with a single-use yellow sticker attached t4 ` +-, - , the scheduled appointment.Crews cannot enter private property or alleys to collect • Animal wastew� t-•.n Plastic or a rigid solid waste container(up to 35 gallons and �, a leaf rake-out.Vehicles must not be parked on the street within 10 feet of the leaf • Cigarette butts • Plastic bags weighing no more than 40 lbs.)and either attach an 't -":2-1-- :,- •�*7` _' - pile.Utilities such as fire hydrants,utility boxes,or storm sewer catch basins should • Diapers • Plastic silverware annual decal ($35)to the container or loop a single-use not be covered.A$20 minimum charge is added toa customer's utility bill for a • Class • Shells&bones ( City of Dubuque Public Works 1563.589.4250 I www.cityofdubuque.orglcurbsidecollection 40-bag equivalent rake out pickup. Vacuum bags/dust yellow sticker yard waste)through the handle.Additionally, g q p p Grease&fatsCity-issued carts are available.See page 2 • Hazardous waste • 1.Va!nuts Y p g • Meat,fish,&daily • Waxed paper/cardboard for pricing details. Yard waste in plastic bags will not - - - • Metal be collected. + ' Wild parsnip ► ++ ,, • Nutshells • !� Merry Mulch "4' " _} I Wood ashes t containers . nyroegu regular ckcollection I +� ` Tr _ I The Merry Mulch program runs 'r - — day Aprilt, ( n • ;� ' = Thanksgiving.Winter collections are available byii °� '' �'' January]-18, 2019.Christmas �' 1 gra,k., trees(maximum of eight F. f - ; . tl' • Collect your food scraps easily! 4 subscription or scheduled with called-in appointments. '"�" _ - - ,_ J „ rn1 ' 13-gallon Green Cart subscriptions are available `.1••• r ; feet high),yard waste bags, ' ' n n ,_i'I ill bundles and containers(up to Tor$1 per month. Call 563-589-4250 orvisit DID YOU KNOW? II _"' 35 gallons),as well as Green +HHv.citpofdubuque.orglfoodscraps for details - ` , _ Lj Carts with food scraps will be picked up on regular collection days during these r. =' UI,li�;�-. 7% Off00dt uI ,LiE�.iL; Ci,l.ili1.,,' I' �':'I_I: J: .�- � r m rr r h �- I I I i t two wee s. The tree must have either one City brush s tie or one yellow yard waste .Ii I �ILLI( ._.._.0 posting y LI(i L_.._.l IL( L._I_ sticker attached and be visible from the street or alley.No wreaths accepted. - . `3 ,- City of Dubuque curbside collection customers now have a convenient and associated equipment,fax machines,printers,scanners,and �Ci � <I' C 4r =n I I C I� and accessible option to recycle their electronics. The Cityhas expanded associated cables are included in the$20 base fee with one device with �3 p Y p its"large item collection program"to offer its residential customers the an electronic screen. Additional devices with an electronic screen added Holiday Recycling Reminders o How can I dispose of bulky and excessive What are considered appliances? option to schedule curbside collection of a wide variety of electronics and to a collection will add $15 to the cost of that collection. miscellaneous items? Appliances include:microwaves, stoves, refrigerators,freezers,hot water heaters,washers, accessories. The City of Dubuque Public Works Department reminds customers that the following Call the Public Works Department at 563-589-4250 to schedule a dryers,dehumidifiers, ovens,dishwashers,air conditioners,trash compactors,water softeners, P Electronics collected by City crews as part of the large item collection materials are NOT RECYCLABLE. Consider reusing/repurposing these items before large item collection.Collections are normally done on your regular furnaces,and miscellaneous refrigeration and electrical equipmentwith specialized switches. disposing of them with regular garbage: solid waste collection day. The Public Works Department offers large item collections by appointment program will be recycled through the Dubuque Metropolitan Area Solid for a base fee on customers'regular solid waste collection days.Large Waste Agency's(DMASWA)Electronics Recycling Program.Residents are v"-- ``°" • Foil-lined envelopes What are the fees? �Qy�•' =-.,. r , . � item and/or electronics collections must be scheduled in advance by still welcome to bring electronics to DMASWA for a charge of$15 per Gift wrap Items Accepted in!urge Item Collection Fees are charged to the customer's utility billing account. In situations where the landlord calling 563-589-4250.All items must be set out to a curb or alley line by screen. Other non-screen electronics and accessories maybe dropped �`' ;: • Bubble wrap • Appliances • Furniture pays the utilities,tenants may pre-pay at City Hall-Utility Billing and call Public Works for 6 a.m.on the dayof collection. cff at no charge.For more information on thatprogram,visit www. Vi • Foam peanuts a collection appointment. g • Bikes • Lawn Mowers " I • Christmas cards Cabinets dmaswa.org or by calling 563-557-8220. • Sinks • Minimum fee-$10(includes bulky items or excessive items equal to 10-12 bags or cans) •�-- - <.- , • Styrofoam ■ Carpet • Tires The base fee for curbside collection of all types of electronics,including f Plastic WI' Additional volume charged in$12.50 increments one device with an electronic screen(laptops,monitors,TVs,etc.),is For more information on large item/electronics collection orto schedule �f,,.. p •Countertops(under 6'] • Treadmillsg r' — • Plastic bags ■ Doors • Vanity • Appliance disposal-$10 each $20.Electronics include all types of computer monitors and televisions a collection,call the City of Dubuque Public Works Department at 563- • Tree lights&ornaments • Electronics • Windows Please DO NOT dispose of these materials in recycling containers.Also,glass is not • Automobile tires-$4 each off rim,$6 each on rim (both cathode raytubeslCRTs and LED/plasma TVs).Other electronics 589-4250 or visit www.cityofdubuque.orglcurbsidecollection. recyclable and should be disposed of with regular garbage. Some items not listed may be disposed of at the Dubuque Metropolitan • Electronics-$20 each device with electronic screen,$15 for each additional screen. such as VCRs,DVDIBIu Ray players,audio equipment,computer towers Solid Waste Agency(DMASWA.) Information available at www.dmaswa.org. See page 1 for details. ,I U � I.III , r. a.� AIL /41 City of Dubuque Public Works 1563-589-4250 I www.cityofdubuque.orglcurbsidecollection rer�.61rs1rs :,Ili-IHHIrl�lfl 11 IhIIhII 'I,;1111 lil,Il,n�U+ ; Ifi_'nail_Illli_I`:I� : ;_I-IW- "' [;I-I I�[=1 EI IfIa: I"�IICH X. i Appendix B Capital Improvement Plan DEPARTMENT: STATE PROGRAM: PROJECT TITLE: YEAR FIRST FY 2017 54- Public Works 8C - Business Type Cab-Over Solid Waste Collection Vehicles SUBMITTED: TOTAL PROJECT ACTIVITY NO: 670-1533 COST $ 2,594,386 2017 2018 EXPENSE BUDGET PROJECT BUDGET 2019 2020 2021 2022 2023 2024 A. EXPENDITURE ITEMS $ 518,627 Equipment $ 415,720 $ 512,978 $ 596,260 $ 528,628 $ 540,800 $ — $ — $ 518,627 TOTAL $ 415,720 $ 512,978 $ 596,260 $ 528,628 $ 540,800 $B. PROJECT FINANCING $ 518,627 Refuse Collection Fund $ 415,720 $ 512,978 $ 596,260 $ 528,628 $ 540,800 $ — $ — $ 518,627 TOTAL $ 415,720 $ 512,978 $ 596,260 $ 528,628 $ 540,800 $ — PROJECT DESCRIPTION/JUSTIFICATION This annual project provides for the replacement of ten (10)solid waste collection vehicles from Fiscal Year 2019 through Fiscal Year 2023 as follows: Fiscal Year 2019(#3403 and#3407 two rear loaders); Fiscal Year 2020(#3412 and#3413 two side loaders); Fiscal Year 2021 (#3411 and#3415 two automated side loaders); Fiscal Year 2022 (#3416 and#3417 two side loaders); Fiscal Year 2023 (#3408 and#3409 two side loaders). These semi-automated trucks will be used to collect garbage, bulky items, recyclables and yard waste and food scraps. In fiscal year 2021, staff is proposing to purchase two automated collection vehicles for refuse only. The conversion to automated collection is designed to improve collection efficiency, improve workers'safety and neighborhood aesthetics through reduces litter associated with the use of garbage bags. These trucks will be eight to ten years old by their proposed replacement years. The new units' proposed work lives will meet industry standards. RELATIONSHIP TO OTHER PROJECTS This project is not related to other capital projects; however, Bio-CNG vehicles will be reviewed based on the possibility of CNG production at the landfill.An operating improvement package will be submitted to upgrade vehicles to Bio-CNG gas should this make sense in the year of replacement. OUTCOME Financially Responsible, High Performance City Organization: Customer-focused City service delivery. FUNDING RESTRICTIONS This project is restricted to the Refuse Collection Fund 19 Appendix C Route Maps by Collection Day City of Dubuque p9, pg.Refuse Collection Routes '..• SE, _. AENNEDV 5l: • ff. a '` EWP\• n � , , I. s, �32ND S1 2 \\ ` �•t 2. 5 1p \\• ! •. \ % 4 / :7r. " '=+ .tit, � ✓ �•.,;..;,•' � ;` •-��Ilk �,ll_,4%' `'. •:• rill I .11 O ff l'-----7 1 :: • L Refuse Collection Days �� ON.,Monday Tuesday "tio.Wednesday / ON."Thursday *Ns.Fridayoc No Cdlection CI Dubuque City Limits ...A N ., ;. MONDAY [Pi ? .., ( _ . � off "''''-14 s I • . t°1436 - �Q<>C,,K(5 • ALPINE FITS I id" `,,, C.' ti -1f- \ --- • (q;UIdLOX \�, \ , ill\ . . ' \\ I 1.. . I .. . .. _ T ' 1 _. fir' a. • 1 u PO 1 knv m 71 0I ; co > R N PARK q < I \_ GG'•tda S�NF�O f \''ys oln t',� 1 ` 1 , : • ... 1 \ 's" FfgWrctl F � �_N /Q.% `.q- ' \ 1 FR opts ASS, JAN° ` 1 l .>a DLANC15- \ . , 0 k V/ 2: / ----nNG \ MT `/ ,�i„F \ 1. 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Ilk, \._ik \ a tilt‘,.\ ., ii.ili, ------ \,' \l''' ' ; a1 m ‘ '-:/ .- \ \? • -4 - V\ ' Nk \ ..)' . ,,, ' \ , ; 11-- \ .,i '0104 ,,.. . --iiilli -111, .: Ati1 , _, . . ..I ' ° _.. % ol- / L pg� J a, . •r' I Ri-C . /5:4/ ' ., idiL--' 314_ • -, -'. -- `OdetO J0Y / O� ✓ . :, BR", S / , ftet-D i . . . .,,,, _ _ , . 4--". f b. \ , . .� kt& \ck,. . . • FRIDAY REC,IttE, iikThis Ylhanatlaf seas aasoi•d using M Cutexp•M•<.•o7aYl/o hNmutlan5l.bn MAW/. jci/ AUGUST 1 2 Appendix D Budget Solutions with National Cooperative Leasing CAN'T CLOSE T BECAU ' O D;\?I [i Eli 1 DGET? AAP DO YOU EVER HEAR? II III I I I.This may be a next year project. 2.Can we do a portion this year and some the next? NATIONAL 3.I'm sorry,we just don't have the budget. NATIONAL COOPERATIVE LEASING COOPERATIVE OFFERS A SOLUTION. LEASING Tax-Exempt Municipal Lease Purchase Program: This is not your traditional leasing program. It is specifically designed for your public entity customers and their legal requirements. Here are some highlights: • Helps Maximize Budgets. The total project cost doesn't need to fit into the budget,just the annual lease payments,which usually multiplies purchasing power by 3 times. • Extremely competitive rates. • Simple and fast approval process(same/next day). • Lease-to-own:No residual or buyout at the end of the lease. • Typically,Zero Down:No payments required upfront. • Non-Appropriation Language is included. Think of this as an annual out clause and as a result,voter approval is not needed. • No debt is created. Your customers can pay with their operating budget. • Customized payment plans and more... EASY TO INCORPORATE INTO YOUR SALES PROCESS? NCL helps you come to the table with a leasing option in hand with little to no extra work,commonly automatically.Ask about our commercial y ! ` structures if your customer is not a public entity. If you're frustrated dealing with limited budgets and would like to give your customers another option to get the product they need now, contact NCL to learn more and howto get started. NATIONAJ.. COOPERATIVE LEASING National Cooperative Leasing(NCL)is an independently-owned company,providing leasing and financing solutions for government and educational agencies throughout the nation. For nearly 15 years NCL has specialized in the government leasing and finance industry. Sourcewell rded Contract Contact:Jake OstI jost@lscfinancial.com I 320.763.7600 Contract#032615-NCL n�fr' rl roll!L,c o(qj o H Appendix E Recycling Partnership Grant Fund Application THE RECYCLING TM PARTNERSHIP 2018 Application for The Recycling Partnership's Grant Opportunity to Improve Residential Curbside Recycling Systems Applicants should carefully read this document prior to submitting a proposal. Applicants must submit their proposal using the proposal application form. No other application format will be accepted. The Recycling Partnership(Partnership) is a national nonprofit transforming recycling in towns all across America. Every day, we work hand-in-hand with communities and businesses because improved recycling creates jobs, protects the environment, and empowers communities. For more information regarding our programs, staff and funders,visit: www.recyclingpartnership.org. To accelerate the local level adoption of recycling best management practices,the Partnership uses highly leveraged grants coupled with technical assistance.This document details those best practices and requests that each applicant document its willingness to adopt such practices to dramatically improve the performance of its residential curbside collection program.This is an exciting, high-profile initiative that requires a high degree of readiness and commitment on the part of the applicant's elected officials, city administrators, and those involved with the municipality's recycling program, including hauler(s)and materials recovery facility(MRF). All questions related to this application should be sent to Rob Taylor at rtaylor@recyclingpartnership.org. Grant Eligibility and Requirements: An applicant is eligible for a grant if it meets the following criteria: 1. General- a. Funding is only available for residential curbside recycling programs. b. Counties, municipalities, solid waste authorities/districts and tribes with 4,000 or more households (at least 10,000 residents) are the only entities eligible to receive funding(individually, a "community" and collectively, "communities"). c. Funding cannot be used for commercial, institutional, school or organic food scrap collection programs. d. Funding is only provided for both cart and education grants.Applicants cannot apply for education grants alone. If your community needs only educational resources to support a fully-funded switch to carts, please visit the TOOLs section of our website or contact Tricia Tiedt at ttiedt@recyclingpartnership.org. 2. Collection Frequency- a. Only a community with, or planning to transition to,weekly or every-other-week collection is eligible. b. A community that plans to continue collecting two(2)times per month is not eligible. RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 1 3. Cart Size -The following cart size requirements must be met: a. Community must provide one (1) standard size cart for every single-family home in community. b. Weekly Collection:Minimum 60+gallon cart size is required. 90+is encouraged. c. Every Other Week Collection:90+gallon cart size is required. d. Exceptions:All programs have options for disability service. For these locations, smaller carts are acceptable provided there are clear eligibility criteria for such carts. 4. Cart Distribution- Eligible communities must provide residents with automatic/comprehensive collection service, meaning all homes that receive curbside garbage service must receive a recycling cart in order fora community or communities to be eligible for a grant. a. No additional charges can be assessed to residents to receive the cart in addition to standard solid waste or recycling taxes or fees. b. A community with a voluntary curbside cart program (aka "subscription"or"opt- in service"), which requires interested residents to sign up for recycling or purchase carts,is not eligible for a grant under this program,unless the community will transition to providing carts to every household automatically. 5. RFID(Radio Frequency Identification)Tags- RFID tags must be embedded in carts at the time of manufacturing. a. An applicant must be willing to purchase carts with embedded RFID tags, but a successful applicant is not required to (i) purchase RFID reading equipment or (ii) use a RFID tracking or data management system. 6. Education and Outreach-The Partnership has developed an outreach campaign,Curbside Access= Recycling Tonnage(CART),to support the roll out of carts in its partner communities. An applicant must use the CART campaign graphics and partner with the Partnership to deploy the campaign three (3)to four(4) months prior to the rollout of carts. 7. Technical Assistance- Each grant from the Partnership includes support for technical assistance, e.g.,truck and cart RFP review, routing and cart distribution techniques, operational timelines, etc.The Partnership extensively interviewed cities that underwent a program transition to carts and those findings are used to support a smooth transition for future partner communities.An applicant must work with the Partnership to receive technical support and assistance to ensure optimal adoption of best management practices. For more information regarding these topics and considerations,visit our Guide To Implementing A Cart-Based Recycling Program. 8. Measurement Plan-An applicant must agree to monitor monthly tonnage data, before and after cart implementation, using the Re-TRAC Connect program. a. Data includes: MSW, recycling and green waste(as appropriate), set out data, and contamination data from the servicing MRF, if possible. b. Reporting requirements are summarized in section 8 of the Proposal Application Format document. RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 2 9. Funding Recognition -An applicant must be willing to work with the Partnership on the following: a. Partnership logo usage on education materials. b. Mutually-agreeable acknowledgments indicating the project was partially funded by a grant from the Partnership. Grant Funding Structure: Over 4,000 households: • Cart procurement: $7.00 per cart delivered up to$500,000. • Education and outreach implementation: $1.00 per household up to$50,000. • Access to technical assistance and the CART campaign materials valued at$150,000. For example: • 10,000 households=$80,000 in total grant funding for carts and education. • 40,000 households=$320,000 in total grant funding for carts and education. • 100,000 households=$550,000 in total grant funding for carts and education. Application Process: • The Partnership is conducting an open call for grant applications.There is no filing deadline, though communities are encouraged to apply for the grant well in advance of a cart-based recycling transition. • Application materials, which include an application form and required support letters, must be submitted via email to Rob Taylor at rtavlorOrecvclingoartnership.org with the email subject "Residential Curbside Recycling Grant Proposal." • Each application received will be initially reviewed by the Partnership and each applicant will be notified by the Partnership within forty-five(45) days following the end of the month in which an application is received, whether its application is(i)denied or(ii) subject to further review("Second Round Review"). • Within ninety(90) days following the end of the month in which an application is received by the Partnership, each application subject to Second Round Review will be further assessed and each applicant whose application was subject to Second Round Review will be notified by the Partnership whether its application was(i)denied or(ii)approved to receive cart grant funding from the Partnership. • Grant funds will be allocated by the Partnership to successful applicants as determined by the Partnership in its sole and absolute discretion.Total grant distributions from the Partnership will not exceed 90 percent of reimbursable costs until the submittal of a final project report; the remaining ten (10)percent of reimbursable expenses shall be paid upon final report submittal. • The Partnership, in its sole and absolute discretion, reserves the right not to make any grants. Grant Period:The project period that is the subject of a grant from the Partnership must not exceed eighteen (18)months from the date of a grant agreement. Each grantee must expend funds and submit a final report within the grant period unless the term of the grant is extended by RecyclingPartnership.or g 125 Rowell Ct Falls Church, VA 22046 3 written agreement of the grantee and the Partnership at least sixty (60)days prior to the grant expiration date. Grant Limitations:The Partnership provides grant funds for cart procurement and education and outreach materials.The Partnership also provides technical assistance support to communities for recycling operations and champion building with state and local elected officials. Grant funds cannot be used for truck procurement, MRF upgrades, or for purposes other than cart procurement and education and outreach. While grant funds from the Partnership are subject to limitations,the Partnership has a long history of working with communities as partners.The Partnership is committed to working closely with successful applicants to craft programs that respond to specific community needs. As a condition of receiving a grant,and in order to maximize the benefits of a project,the Partnership may work with an applicant to revise an initial proposal before entering into a grant agreement.Any changes to an initial proposal must be approved by the Partnership and the applicant, and the revised grant proposal will be incorporated into the grant agreement between the Partnership and the applicant. Reimbursement of Costs: Distribution of grant funds is on a reimbursement basis within thirty (30)days of receiving an invoice from a grantee.Total grant distributions from the Partnership will not exceed 90 percent of reimbursable costs until the submittal of a final project report;the remaining 10 percent of reimbursable expenses shall be paid upon final report submittal. Funds not expended by the end of the grant period will be forfeited and any unused funds must be returned to the Partnership.Any funds expended prior to the start of the grant period will not be reimbursed. RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 4 THE RECYCLING PARTNERSHIP Proposal Application Format The following information outlines the mandatory components of an application. Please complete the proposal application form to answer the questions below;the form correlates to each section outlined below. The application form must be used;no other application format will be accepted. Incomplete applications will be denied. Section 1.Letters of Support: Each applicant is required to include letters of support from its: • Highest elected/appointed official(e.g., County Commissioner, Mayor, Executive Director, etc.). • Materials Recovery Facility(MRF)responsible for handling community recyclables. • State recycling office where the community is located. All letters must be submitted with the proposal application. Section 2.Key Contacts:Each applicant is required to provide its key contacts,including its: • Project Director: Provide the name,phone number, email address, and mailing address of the Project Director that oversees the roll out of the recycling carts.The project director should be the main point of contact and responsible for daily operations of the recycling program. • Highest Elected Official: Provide the name, phone number, email address and mailing address of the applicant's highest ranking official. • Material Processor: Provide the name and location of the recycling processor where the applicant is located. • Hauler: Provide the name of the hauler(s)utilized by the applicant if material is not collected by the applicant. Section 3.Program Description:This section of the proposal should provide the background that reviewers need in orderto understand the context of an applicant's program. If the applicant represents multiple communities, each community included in the recycling program improvements should be listed. Section 4.Budget:The Partnership seeks highly-leveraged proposals and has a history of working closely with others to pool resources from multiple sources and move projects forward.The Partnership's work with Emmet County. Michigan is an excellent example of this creative funding approach. In order to better understand opportunities for potential co-sponsors for the curbside program improvements outlined in a proposal, please list potential external funding sources for this project. External funding could include: state grant funding, funding from local or regional companies or foundations, leveraged private funding from a hauler or processer or other funding sources other than the Partnership. RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 5 The budget section must also outline the current and proposed cost structure for recycling services and describe the recycling cart project financing. For the education budget, consider that the Partnership utilizes a behavior change approach to recycling education known as 3, 1, 1.The three (3) key behavior change educational components are 1)a direct-to-resident information card/hanger informing them that carts are coming, 2) a kit of information (aka, cart packet) delivered with the cart, which includes an acceptable materials magnet/sticker, an introductory card, service calendar, etc., and 3)"Oops"and "Thank you"tags to reinforce correct recycling behavior after carts are delivered.The Partnership requires that grant funds be used toward the procurement of these key items, at a minimum.To support an effective campaign,the Partnership requires that a successful grantee select at least one (1)additional awareness communication components, such as billboards, digital ads,festival/event kit, truck signage, etc. Procurement of these items will likely exceed the Partnership's education grant amount and should be considered in the applicant's budget. Finally,the Partnership requires each successful applicant to update its website(s)to communicate the basics of the cart roll out. Based on experience,the total cost for implementing the 3, 1, 1 program is between $2 and $3 per household, although this may vary considerably.A good budget number for 93+gallon carts is$50 per cart and $45 for 65 gallon carts. Section 5.Timeline:The Partnership seeks"shovel ready"projects that can be deployed within eighteen (18)months of signing a grant agreement fora project. Please fill out the timeline in the spreadsheet with key milestones, adding milestones as necessary. Section 6.Measurement Plan:The Partnership is grounded in measuring and reporting results. Successful applicants must be willing to provide monthly tonnage data for at least twelve (12) months after carts are fully delivered. Each proposal should demonstrate commitment to data and measurement of the following: including RFID tags in carts at the time of manufacture and providing monthly baseline data for two(2)to three(3)years prior to program change.A letter of support from the servicing MRF is required, indicating its willingness to assist in measuring and reporting contamination data. Section 7.Processing Capacity:The Partnership seeks proposals from applicants where the processing infrastructure is capable of receiving more material, but the collection infrastructure is underdeveloped. Describe current MRF capacity and recent MRF investments, if applicable. As part of the MRF's letter of support, acknowledging current excess capacity or the ability to accept more materials is required. If an independent hauler(s) is/are used to collect materials, please confirm the hauler(s) will be able to accommodate the switch to an automated or semi- automated cart-based system. Section 8.Growing Material Mix: Each proposal should list the materials currently collected via residential curbside and anticipated material expansion. In the proposal form table, check off materials currently accepted, materials intended to be added and provide any additional information that is relevant.As part of the MRF's letter of support, it is recommended the facility address material mix matters,which should include the key quality/contamination issues facing the MRF. Section 9.Commitment to Best Practice Education and Outreach: Each proposal should describe the applicant's commitment to best practice education and outreach, including the 3, 1, 1 RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 6 approach described in the budget section of this document.The Partnership is interested in testing the effectiveness of our educational resources through phone surveys. While not a requirement of a grant, please indicate if your community would be willing to partner with the Partnership in conducting these surveys at no additional cost to the community. Section 10.Existing Partnerships: Describe all effective partnerships in the community, such as with the processor,the local solid waste authority, state recycling organization or office, or recycling company that could help the project achieve success. Detail any affiliations with a larger regional group that could help to amplify Partnership grant funds in your community. If this is a joint application submitted by two or more government entities, detail the partnership envisioned. Section 11.Supportive Best Practices: Each proposal must detail existing or planned supporting policies and/or best practices in recycling. Examples include mandatory recycling, disposal bans, unit-based pricing for waste collection, etc. RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 7 Definitions: Cart: Plastic recycling cart with wheels and lid. Also referred to as barrels,containers or rollcarts. Contamination: Refers to the amount of material that residents include in their recycling collection that is not accepted in curbside program,thus ultimately ending up in as residual at the recycling facility. Participation Rate:The number of homes that put recycling out to be collected at least once during a monthly period.This is analyzed by actually observing specific addresses over a month- long period and counting each time they recycle because not each home recycles every collection day.To calculate this rate,take the number of addresses that have recycled at least once per month and divide that by the total addresses observed. For an observation of a two-week period, if one hundred (100)homes are observed and forty(40) recycle one week and forty(40) completely different homes recycle the next week,that is an eighty percent (80%)participation rate. Set-Out Rate:The number of homes with recycling placed curbside at any given time. This is calculated by counting the number of homes with recycling out and dividing that number by the total number of homes on a route. For example, if there are 100 homes on a route and 40 homes have recycling out,the set-out rate is forty percent (40%). Single-Family Residence:Typically,this term is defined as a detached home or multi-dwelling property of up to four(4)units. However, it should be noted that some communities define a "single-family residence"to include multi-dwelling properties of up to a dozen (12)units. If this is the case for your community, please note whether or not these properties will be a part of the cart transition campaign and the number of units that will be impacted by the transition. Classifications for Homes to Participate: In Section 3 of the application for grant funding,communities are asked to describe how residents become eligible to participate in curbside recycling services. The following descriptions describe the choices that applicants may select from when indicating how households within their community engage with curbside recycling services. Comprehensive/Automatic Service:Acomprehensive system where curbside recycling service is automatically provided to every single-family residence in the community and is paid for through general taxes or fees. In this system,participation by any household is voluntary,though it is not possible to opt-out or avoid payment of the fee or tax that funds the service.A cart is delivered to every home;the resident is assigned a recycling day and on that day he or she has the opportunity to put his or her cart out at the curb for collection.The actual collection service may be conducted by public staff or through a private hauler contracted by the community, with the local government being billed for the recycling service and acting as a single-payer for service at all covered properties. Comprehensive Opt-In:The curbside recycling service is available to every single-family residence in the community(thus paid for through general taxes or fees), but the resident must specifically RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 8 contact the local government or private hauler to set up service and/or purchase a cart to start receiving the service. If a resident does not request the service, he or she still pays for the program through general taxes or fees. This can be provided through a public or private hauler. Public Opt-In:A curbside recycling service established by a local government where residents must specifically contact their local government to set up service and receive a recycling cart.The resident then pays the local government directly for service through a publicly-established and administered fee or tax.Those residents that do not contact the local government and opt-in do not receive recycling service, thus they do not have to pay the fees or taxes associated with the service. Public Opt-Out:A curbside recycling service established by a local government that is available to every single-family residence in the community and is typically paid for through a utility-style fee. Each resident receives a recycling cart and collection service unless he or she contacts the local government and DECLINES service or a cart. If a resident declines service, he or she is not subject to the fee. Subscription Service:The approach is a free-market system, where haulers provide service to customers upon request, financing the service through direct charges to the customers.The sub- categories of subscription service include: • Private Opt-In: Resident must specifically contact the private hauler to set up service and receive a recycling cart.The resident then pays the private hauler directly for service. Those residents that do not contact a private hauler do not receive recycling service or pay for the program through taxes or fees. • Universal Private Subscription: Residents are automatically provided with a recycling cart without having to opt in or contact their garbage hauler to add the service.A local government may require garbage haulers to provide automatic recycling service as a condition of receiving a franchise or license. Subscribers may pay a separate fee for the automatic service or the recycling service maybe embedded in an overall combined trash fee. Either way, residents must pay the hauler directly for the service and the pricing does not change whether or not they participate in the recycling program. APPENDIX A: Additional Opportunities to Partner The Partnership seeks community partners interested in the possibility of conducting a study to examine and measure the impact of implementing recycling with carts and the associated best management practices through a before and after curbside waste and recycling composition analysis.The Partnership is open to exploring the possibility of collaboration with communities to design and conduct such a study, including potential cost-sharing. While not a factor in proposal review, please indicate in Section 9 of the application form if this is something that your community would like to explore further. RecyclingPartnership.org 125 Rowell Ct Falls Church, VA 22046 9 Appendix F Closed Loop Fund Application Apply—CLF—Closed Loop Partners C L Q S E D 0 L u--ta P partners he Closed Loop Fund is accepting proposals for below market loans for cities and companies to improve recycling infrastructure. We look to attract conventional capital for co- QUESTIONS? investment and prioritize closing the loop on materials and enhancing existing infrastructure. Email us at admin@closedloopfund.com. We aim to fund replicable and financially viable recycling infrastructure projects across three primary categories: collection, sortation, and processing/end REQUEST F OR markets.We accept proposals on a rolling basis. PROPOSALS Expanding Polypropylene(PP) In addition to these three primary categories,the Fund has Plastic Recycling Markets and Infrastructure identified the following priority areas: 1. Comprehensive infrastructure development in Closed Loop Fund(CLF)is underserved recycling markets. Click here for RFP. requesting proposals for 2. Sortation of small format rigid plastics prcjects that collect,sort, 3. Sortation and processing of glass and/or process post- consumer PP plastic. To Apply for Closed Loop Fund Loans: For more details on criteria, 1. Please review Investment Criteria Document to loan size and how to apply, determine whether this funding is appropriate for your click here municipality or company. 2. Download appropriate application for municipalities and follow instructions. Municipality Application Private Company Application 3. The Closed Loop Fund will respond back with eligibility and next steps within 7-10 business days. hap://www.closedlooppattuers.com/apply/[10/26201811:37:33 AM] Appendix G SWAP Program Information J RVAC 11 inwalT Services Agencies it Social Q IOWA DEPARTMENT OF DNR Services ail Updates D[n]R NATURAL RESOURCES Iowa Outdoors Online I Magazine I News I Events Subscribe to C tact Us Custom Search I— X HO 1 ,l ► I UL`4 e► yu`411M S TO-®;;3) 11-' CES TO GO CONSERV i ru.01 ENVIRONMENTAL PROTECTION ABOUT DNR SWAP ❑ ENVIRONMENTAL PROTECTION > LAND QUALITY > WASTE PLANNING&RECYCLING > SWAP Air Quality Application deadlines: ality The Solid Waste Alternatives Program(SWAP) Proposal deadlines—4:00 PM on works to reduce the amount of solid waste generated and landfilled in Iowa.Through a the following dates: > Emergency competitive process,financial assistance is • January 2 Planning available for a variety of projects,including • July 1 (EPCRA) source reduction,recycling and education. **If any of these dates occurs on > Solid Waste The program provides financial assistance in the a weekend,proposals must be tionn of forgivable loans,zero interest loans,and received by 4:00 PM on the next > Waste 3 percent interest loans.A 25%minimum cash business day. Planning& match is required for each budget line item Recycling requesting funding assistance.Projects are selected through a competitive process.Emphasis > Bottle for selected projects is placed on tonnage avoided SWAP's Online Deposit or reduced,sustainability and ability to replicate. Database: Law Any unit of local government,public or private Visit the SWAP online > Comprehensive group or individual is eligible to apply for database to search for Planning information on past projects program funds. > Derelict funded through SWAP.Follow Building Funds can be used for such items as: the link and click"Search ProgramProjects"to get started! • Waste reduction equipment and installation > Iowa • Recycling,collection,processing,or Waste hauling equipment(including installation) Exchange • Development,printing and distribution of educational materials( E) • Planning and implementation of > Low- educational forums,workshops,etc. Level • Purchase and installation of recycled Radioactive content products Waste • Salaries directly related to implementation and operation of the project > Mobile Extra consideration is given to applications http:llwww.iowadnr.govlswap[10/26/2018 11:3 5:3 3 AM] SWAP Education Exhibit addressing large or hand-to-manage targeted waste streams.Click on the link below for the > Pollution current SWAP targeted waste streams. Prevention (P2) SWAP Application & Forms • Project Request$10,000 or Less > Recycling • Guidelines MEI > Solid • Application ES Waste • Application UM EMS • Checklist • Project Request Greater than$10,000 > SWAP • Guidelines > Professional • ApplicationEEEI • Application IME Dev • Checklist Es Asst Resources > Tires • Planning Area Descriptions:For project > Underground applicants wanting to determine what solid Storage waste planning area their project is in for Tanks purposes of Form E. • Planning Area Contacts:To determine the > Animal contact information for a solid waste Feeding planning area. Operations DNR Contact DNR Contact > Flood Plain Amy Wilken Tom Anderson Management 515-725-8349 515-725-8323 Amy.Wilken@dnr.iowa.gov Tom.Anderson@dnr.iowa.gov > Dam Safety > Sovereign Lands Permits > Contaminated Sites Water Quality Household Hazardous Materials Our Mission DNR Home To conserve and enhance our Contact Us natural resources in cooperation Site Policy with individuals and organizations Adobe Reader to improve the quality of life in Iowa Employee Signin and ensure a legacy for future generations. lutp://www.i owadnr.goviswap[10/26/2018 11:3 5:3 3 AM] vFat Ill Memorandum Foth Infrastructure&Environment,LLC 8191 Birchwood Court,Suite L Johnston,IA 50131 (515)254-1393 *Fax:(515)254-1642 www.foth.com January 29, 2019 TO: Anderson Sainci,Resource Management Coordinator&Supervisor, City of Dubuque John Klostermann,Public Works Director, City of Dubuque CC: Brian Harthun, Senior Client Manager,Foth Infrastructure &Environment, LLC (Foth) FROM: Jennefer Klennert,Project Manager,Foth Kate Bartelt,Lead Environmental Scientist,Foth RE: Path Toward Zero Waste Action Plan INTRODUCTION As part of the Performance Analysis of Solid Waste Operations and Rate Review,the City of Dubuque (City) sought to better understand the community's wants and needs related to the solid waste collection and resource management programs in an effort to solicit input to move the City forward on the Paths toward Zero Waste as described in the City's Imagine Dubuque 2037 plan. Specifically,the City identified the following otjectives: ♦ Determine the community's understanding of the current solid waste collection program, • Determine how well the current solid waste collection program meets community needs, • Measure interest in specific zero waste initiatives, and • Understand willingness to pay for additional services and zero waste programming A summary of the Community Engagement strategy, activities, and findings can be found in the Foth document Performance Analysis cf Solid Waste Cperations and Rate Review, Task 2: Public Participation and Communication, September-October, 2018. Page 1 pw:11PW-APS1.foth.com:PW IEIDocuments1ClientslDubuque IA C10018D020.00110000 ReportslAttachment B-M-Dubuque Zero Waste Action Plan 1-29-19.docx This memo outlines a Path toward Zero Waste Action Plan designed for programs, activities, and policies within the purview of the City's Public Works Department. While the Public Works Department plays a crucial role in the City's success in progressing toward zero waste, it is not the only key stakeholder. This Path toward Zero Waste Action Plan is focused on actions and outcomes the City can control,manage, and/or influence, and could be a companion piece to a larger City- wide plan that incorporates the additional stakeholders and waste generators. BACKGROUND Through the City's Imagine Dubuque 2037:A Call to - Action,the Path toward Zero Waste has already begun M through the implementation of waste reduction and ;DIOURVOUEAGINE 2037 diversion programming in the City's solid waste A CALL TO ACTION collection program. A primary cornerstone to any Zero Waste plan is a Pay- _ As-You-Throw(PAYT) structure,which is long established in the City. The PAYT structure creates an ~ ,:t,l incentive for households to save money by diverting I ,-,d, 2017 materials from their solid waste and Foth believes this is a COMPREHENSIVE PLAN strong reason behind the City being significantly below Figure 1:Imagine Dubuque 2037 the national average when it comes to comparing average pounds of solid waste per household. As a result of the PAYT structure combined with a comprehensive curbside collection service that includes curbside recycling, food scraps,yard waste,and electronics collection,the City has established a strong foundation for the City's future initiatives. The Imagine Dubuque 2037 plan set a Vision Statement: Dubuque is a viable, livable,and equitable community. We embrace economic prosperity, sociadcultural vibrancy and environmental integrity to create a sustainable legacy for generations to come. The Community Engagement efforts in September and October 2018 found there was a definite interest from the community in creating specific zero waste initiatives that can lead toward achieving this vision statement. However,there was varying input about what defines zero waste and the best methods to achieve it. A majority of the responses focused on zero waste meaning sending less waste to the landfill. This was followed closely by emphasizing that zero waste means recycling more with further emphasis on reinstating a glass recycling drop-off option and providing alternative disposal options for more plastic materials. Some responses also focused on zero waste meaning a cleaner and better environment for the City. Page 2 Continuing the consistency noticed through survey and social media, glass recycling was the most brought up goal within the "Other" response. Other goals brought up in multiple instances included: ♦ Banning the use of plastic bags, ♦ Providing more education, ♦ Recycling options for more materials,and ♦ Incentivizing recycling and producing less waste. PATH TOWARD ZERO WASTE GUIDING PRINCIPLES Guiding Principles are critical to ensure the Path toward Zero Waste meets the needs of the City. These principles become the foundation used to evaluate the effectiveness and efficiency of programs, initiatives, and spending in the initial stages, as well as long-term. Below are draft guiding principles arranged into two categories,those that can be directly controlled by the Public Works Department processes and those that will need support. ♦ Direct Department Control ► Develop a long-term goal to reduce the amount of waste being landfilled by 2037. ► Establish an inclusive partnership with key stakeholders and participation in regular meetings to help direct the Path toward Zero Waste efforts. I. Develop a promotion and education campaign on the importance,relevance, and value of the Path toward Zero Waste efforts. I. Encourage materials of significant economic or environmental value,whether for reuse,resale,recycling or composting, be diverted from the landfill. I. Develop and use a systemic approach to evaluate and manage the flow of resources and waste created by the City's residential and business customers. I. Foster and support reuse of discarded products and materials to stimulate and drive local economic and workforce development. I. Improve access to recycling and increase recycling options for all who work, play, live, and visit the City. I. Evaluate the feasibility of diverting additional recycling and organics materials to expand the City's programming. ♦ Critical Department Support I. Advocate for the design and management of products and processes that systematically avoid and eliminate the volume and toxicity of wasted materials to conserve resources better and prevent pollution. Page 3 THE PATH TOWARD ZERO WASTE To reduce waste and make progress on the City's Path toward Zero Waste Action Plan by 2037,Foth is proposing IOW the following goals; each will need to be vetted and endorsed by the City of .111 Dubuque Council, community and stakeholders to ensure support and E✓ Continued Progess Toward Zero Waste success. Foth suggests a collaborative approach between the City's Public Works and other departmental staff along with key community stakeholders creating a Path toward Zero Waste Implementation Team to develop and lead the program. ACTION PLAN The Path toward Zero Waste Action Plan provides an overview of critical goals for the City to achieve its vision of zero waste through developing a customized approach to diversion based on the City's needs and waste streams. Goals focus on the short-term with implementation for 2020-2024. See Table 1: Proposed Five-Year Plan Including Key Activities and Estimated Budget Needs for implementation activities and estimated costs. Each of the goals provided in this memo is designed based on the following four evaluation criteria. 1) Increases environmental benefits throughout the City a. Reduce and mitigate landfill and other facility impacts b. Invest in new, safe technologies and processes for infrastructure, collection safety, and cleanup c. Protect public health and the environment 2) Improves quality of service a. Improve convenience such as offering a broader range of collection programs and container options, improve the recycling program for residential customers, and enhanced and targeted outreach b. Provide incentives to participate in, and maximize the effectiveness of, program initiatives c. Ensure equity for all customers d. Create City operations that serve as a model for zero waste 3) Within the purview of the Department a. Support the City's environmental initiatives in the Imagine Dubuque 2037 Plan b. Lead by example 4) Addresses fiscal impacts a. Minimize impact on customer rates and provide rate equity Page 4 b. Minimize impact on City's revenue streams c. Minimize contract management and enforcement costs for programs d. Address long-term fiscal planning and assess full economic impacts e. Understand the potential impact on system fees GOALS Specific and measurable goals are critical for the City to develop and implement the Path toward Zero Waste Action Plan. However, a key component to achieving these goals is having actionable data for ongoing evaluation and understanding of the waste being generated by the community. Listed below is the data needed to track progress toward achieving goals comprehensively. ♦ Annual solid waste collected including trash,recycling, food scrap, and yard waste tonnage • Annual number of City customers-residential and commercial • U.S. Environmental Protection Agency's (U.S. EPA) Waste Reduction Model (WARM) analysis of collection and diversion streams to annually report greenhouse gas (GHG) impacts ♦ Types of materials being landfilled which can be found through waste sorts. Recommended to sort at least every five years to evaluate how many,which type, and tons of potentially divertible materials remain in City customers solid waste collection stream ♦ Community surveys to assess behaviors,values,understanding, and participation Having this data is critical not only for the development of annual goals but to be able to measure and monitor outcomes and outputs as the Path toward Zero Waste Action Plan is implemented. The following three goals are recommended. Goal 1:Increase overall waste diversion rate cf City 0 collected materials by 1%per capita annually 1)1 01 I Ali, through 2037. As a primary focus toward achieving zero waste, having a measurable and realistic waste diversion rate Dubuque Community is key. This baseline data is already being gathered Climate Action&Re+lliency Ilan 2013 and can easily be graphically explained to those in the community on an annual basis to show progress. Currently,the waste diversion rate (recycling+yard waste+food scraps) is at 28%. Per the survey results from the community engagement efforts, 91.6% of respondents would support this goal. Figure 2:Dubuque Community Climate Action&Resiliency Plan Page 5 Goal 2:Reduce the per capita annual waste disposal rate ty 1%annually through 2037. For Fiscal Year 2018, the pounds of waste per customer diverted from the landfill (recycling+yard waste + food scraps) is 435 pounds per customer per year, and current landfilled is at 1,141 pounds per customer per year. This was determined using the total of 20,111 customers,which consists of the residential and commercial customers currently utilizing the City's solid waste collections program. Using that data as the baseline, a critical goal to set would be to reduce the average pounds per customer generated each year. An example goal would be to reduce the pounds per customer disposed of by 1% each year through 2037. Tracking the annual disposal rate will help to measure progress as the City continues to grow and diversify its population, and it will be helpful in communicating each customer's role in progressing on the Path toward Zero Waste. Goal 3:Incorporate the existing greenhouse gas reduction initiative into the Path toward Zero Waste Action Plan. While outside ofthe current scope of this contract,the City looked to incorporate the Dubuque Community Climate Action &Resiliency Plan into this plan, specifically focused on helping to achieve the 50% by 2030 goal. Use ofthe U.S. EPA's WARM model, which calculates and totals GHG emissions of baseline and alternative waste management practices—source reduction, recycling, anaerobic digestion, combustion, composting, and landfilling—would be informative. This would also be avaluable data point that resonates well with some of the City's residential customers as it was identified in the community engagement activities. Table 1 Proposed Five-Year Plan Including Key Activities and Estimated Budget Needs Year Date Key Activities Budget Explanation Estimated Budget Adopt zero waste Can be completed with principals, goals, and current staff and budgets objectives Appoint a Path toward Engagement coordination Zero Waste and shared Path toward $20,000 - Implementation Team Zero Waste vision and $50,000 1 2021 activities 5-year campaign concept $10,000 - Develop community and design $25,000 engagement and education campaign Advertisements and implementation of year one $10,000 - of the campaign $40,000 Page 6 Year Date Key Activities Budget Explanation Estimated Budget Deliver new carts to Cart and operational cost in residents to provide Public Works budget, more collection education component capacity and reduce already incorporated into contamination estimated budget for education campaign Implement glass Determine interested parties recycling drop-off in glass recycling drop-off TBD program and seek proposals Track and report Establish baseline data and WARM greenhouse process $5,000 gas metrics Annual data report and Depends on level of effort $2 000 - evaluation for community engagement $25000 and feedback Implement and continually update Advertisements and $10,000 - community implementation of year two $40,000 engagement and of the campaign education Eliminate extra solid See Analysis of Solid Waste waste services to Operations and Rate -- 2 2022 improve program Review efficiency Track and report Can be completed with WARM greenhouse current staff and budgets gas metrics Annual data report and Depends on level of effort $2 000 - evaluation for community engagement $25,000 and feedback Implement and continually update Advertisements and $10,000 - community implementation of year three $40,000 engagement and of the campaign education In conjunction with Iowa Department of Natural Conduct waste sort Resources, support 3 2023 continued waste sorts every five years for the Dubuque Metropolitan area Track and report Can be completed with WARM greenhouse current staff and budgets gas metrics Annual data report and Depends on level of effort $2 000 - evaluation for community engagement $25000 and feedback Implement and Advertisements and $10,000 - 4 2024 continually update implementation of year four $40,000 community cf the campaign Page Year Date Key Activities Budget Explanation Estimated Budget engagement and education Track and report Can be completed with WARM greenhouse current staff and budgets gas metrics Annual data report and Depends on level of effort 000 - evaluation for community engagement $25,000 aid feedback Implement and continually update Advertisements and $10,000 - community implementation of year five $40,000 engagement and of the campaign education 5 2025 Track and report Can be completed with WARM greenhouse current staff and budgets gas metrics Annual data report and Depends on level of effort 000 - evaluation for community engagement $25,000 and feedback Page S. Performance Analysis of Solid Waste Operations and Rate Review Task 2 : Public Participation and Communication September - October, 2018 * Foth Background and Objectives • As part of the Performance Analysis of Solid Waste Operations and Rate Review, the City of Dubuque sought to better understand the community's wants and needs related to the solid waste collection and management program in an effort to seek input to define how to make Dubuque a zero waste community as described in the City's Imagine Dubuque 2037 plan . GFoth Background and Objectives • Objectives o Determine resident's understanding of the current solid waste collection program o Determine if the current solid waste collection program meets resident's needs o Measure interest in specific zero waste initiatives o Understand willingness to pay for additional services and zero waste programming * Foth Methodology ♦ The City of Dubuque and Foth collaborated to ensure the community engagement portion of the project would provide the City with the information it needed to gather resident's current understanding of the collection services , as well as gauge interest and willingness for future zero waste initiatives. ♦ The core of the engagement plan was a 22- question survey with owned , shared , and earned media used to promote and engage residents to complete the survey. � Foth Methodology 4> Direct community engagement was a key opportunity to talk with residents at local events . In total , three events took place. o September 8 : Curbside Collection "Touch a Truck" and Input Gathering at the Dubuque Farmers Market ► September 18 : City Expo 2018 at the Five Flags Center o> October 3 : Dubuque Curbside Collection Operations Input Session at the Asbury Plaza Hy-Vee GFoth Summary of Community Engagement • The following slide deck provides a summary of the community engagement and survey results gathered during Task 2 of this project. * Foth Community Engagement through Promotion of Survey via Social Media , Local Media , and Events * Foth 7/7 17 _ 7 17 i_ _r n ..:f;\ (72? ,,,----,-,-,,r ' I 1 : 1:-:\ I/7 -' ‘,-'' (:7,1--. -, "r :E : 0 ,,---_.":, - r if e " 1„ .J.., _r fr.: ,, 77`r7-' (.7:: ,r : - /-.2.-\ -1.(171 11 „ ;l', ,,1 ' -- li ; 'II 1 0 I ; '11',I i i ,ta,;::::0 '''7_-_-:-_") _ n 7'-::'.1110 C,:L i _I \'::7; J _ _ ,:2•/ 1.._2_ '\'::-:::/ J _'Q:9 '\::', J _ V:7)1 _ _ _ _ .., City of Dubuque Government City of Dubuque CZ)City0fDubuque •Sep 6 N/ Ih•Kt1 f bitriko - '-- September 6 0 -.- NREThinkWasteDBQ and improve Dubuque's trash,recycling.yard debris,and ttREThinkWasteDBO and improve Dubuque's trash,recycling.and yard food scraps collection services.Flow would you like to see it improved?What can debris and food scraps collection services. How would you Me to see it we do better?Click to join the conversation.facebook.corn/14919639843948... improved?What can we do better?Leave your comments below! M-1'7 - — •-..-,1... - — ---.._. -- --7.--... . r ..,.. - • . -...;;;;;;A . . 15 It 0 _.;.-•T ,., . - .....,14.... . 11 .,s 64 .1( -,XL' lii r r - - - - - - _- „, .fli 1'34 4•4* .- ' •.!..1e.• ''Z'' i...0 1.41.7 A '-',.t • .:.•.`,.4.:... ...21!'.0...."-:.,-„rigt,r25 . ,*•-4..:- -rl''''• ...SI:' • :. -! . _ .:.,...... _ aiv'l...-?;., __, 0 tl 2 * Foth Immediate and Engaged Responses on Facebook Erin Elizabeth Santora Glass Glass Glass Glass Glass There ® William Steppan Faring back glass bottle curbside collection must be a way to recycle glass in 2018 .. Also and I know that this isn't really a city thing but the bottle deposit needs to go rd rather recycle my bottles than have to deal .. with taking them back to the store and the store doesn't want them anymore than we do City of Dubuque Government Thank you for your feedback Please consider completing the full survey at https Uww.v surveymonkey corn/r/DVRVRVL City of Dubuque Government Thank you for your feedback Please consider completing the full survey at Y Of SURVEYMONKEYCO!' hops -cs:,:sune;monkeycom'r DVRVRVL JB City of Dubuque(Curbside Collection Operations) Survey N' L _ -RVEYMONKEYCC:• •rirceorrfdeAlc �Q City of Dubuque(Curbside �1 Collection Operations) Survey .viu'rn!hi*AA. 0 Tabitha Chiott Stuart I drop off my glass at Kwik star locations:: le Rachel Lenstra Please find a way to recycle glass I have to haul mine down to the Quad Cities to recycle Even if you had a drop.ofl location for it or required it be placed in a separate container People Angie Harting Glass recycling and large rolling trash and recycle want glass recycling I was told the nearest facility was too far away cans like East Dubuque has that are automatically dumped into the But where is the OC taking their glass garbage truck City of Dubuque Government Thank you for your feedback Please consider completing the full survey at fl'y Amy Schauer Yesll Agree' https liwvwv surveymonkey comfriDVRVRVL ��)) Y(S SURVEv417%.-E. __,. City of Dubuque Government Thank you for your feedback T1C�`-'�C City of Dubuque(Curbside Please consider completing the full survey at .' ' Collection Operations) Survey https Ilwww surveymonkey coMriOVRVRVL •rie(e un the MU YOF SURVEYMONKFv com J ____ Nathan Lange Require people to use lids on recyclingbens There City of Dubuque(Curbside itg q d haseibeen many times certain neighbors trash blows all over the Collection Operations) Survey neighborhood on windy days This makes the neighborhood look 7iSw D8 Nu Mir trash y and other's have to clean up the mess • Foth Sw Immediate and Engaged Responses on Facebook City of Dubuque Government Thank you for your City of Dubuque Government Thank you for your feedback Please consider completing the full survey at feedback. Please consider completing the full survey at https INnvw surveymonkey coaVriDVRVRVL https://www.surveymonkey.com/r/DVRVRVL vc>s SURVEYMONKEYC'C voF SURVEVMONKEYCOM City of Dubuque(Curbside 'JB City of Dubuque (Curbside nrcaon the Mi; Collection Operations) Survey , Collection Operations) Survey 5w niece on the Mira 5w Ashley Redenbaugh Provide Dubuque vnth trash cans like Farley has I know some low income families can't realty afford to buy new every time theirs gets broken or rolls away Sarah Freiburger Petitgout Recycle glass. please 6 ov. Britt McKenna Vest Someone just stole mine the other day City of Dubuque Government Thank you for your . feedback. Please consider completing the full survey at https://www.surveymonkey.corn/r/DVRVRVL City of Dubuque Government Thank you for your feedback Please consider completing the full survey at https i,'.wrvr surveymonkey comriDVRVRVL \ t'r SURVEYMONKEY.COM JB (� City of Dubuque(Curbside "` suRVEvr"ONKEYcc"' - Collection Operations) Survey _JB City of Dubuque(Curbside w tit, Al:, Collection Operations) Survey tie a un the Mit CTl V Kathleen Stierman Hoeper wish there was a way to bring glass Melany Mjoness Dolter Glass recycling and large recycling bins on �r\\//// pick up back-I hate throwing bottles away heels We need 3 recycling bins) 0 Tiffany Latham Cue Ditto to glass recycling GI Fot 5w Immediate and Engaged Responses on Facebook City of Dubuque Government Thank you for your feedback City of Dubuque Government Thank you for your feedback Please consider completing the hill survey al Please consider completing the full survey at hops/Aesnv surveymonkeyram'NDVRVRVL https-llww'w surveymonkey.com/r/DVRVRVL s cx SURVE VUUONKEYCCdM v cyr SURVEYMONKEYCOM JB City of Dubuque(Curbside JB Collection Operations)Survey City of Dubuque(Curbside "wee n the • Collection Operations) Survey •rirce on the Mit dorya 5w Wes Schilling Glass recycling i■ Allison Jacobsen It would be great to have a way to safely dispose City of Dubuque Government Thank you for your V� ofglass containers I just don't have enough ways to reuse them feedback Please consider completing the full survey at 9 Y hnps:vnw survryr onkey wrrirDVRVRVt Also.consider free yard waste pick up weeks during the spring and fall I have a feeling many residents will appreciate that and not y RVEMIO need to remember to track down waste stickers! City of Dubuque (Curbside 5.% JB Collection Operations)Survey otrcr an lire Alit City of Dubuque Government Thank you for your feedback Please consider completing the full survey at https://www.surveymonkey.com/r/DVRVRVL . Zech Gloss Would be nice f you could rake leaves into the street In the fall then a Mick would scoop them up Cedar Rapids has that service vole SURVEYMONKEYCOM JBCity of Dubuque(Curbside a Anderson Sahel Leaf Rake.Out Appointments Collection Operations) Survey Leaf rake-out collections by appointment are offered 'At'Ca'Ulf the Ali! be 15 through November 21 These collections must Oe scheduled in advance by wing(5631 589.4250 or 5,`. submiling a request at the link below Appointrnents must be ma Seovxo 4• Mary Jansen Monckton Larger recycle bins please Especially if we start to recycle glass.And I agree with city provided garbage Zech Gloss Does socks and branches also qualify for this cans as well. 6:v aTricia Behnke You can request additional bins if you need more than one.I personally like smaller bins.they're lighter • Foth 5w Eci Immediate and Engaged Responses on Facebook _ _ Kelly Breitbech Semi automated trucks and tpper carts for City of Dubuque Government Thank you for your feedback. recycles and trash Much more sanitary.efficient and easier for Please consider completing the full survey at people who wouldn't normally recycle to do so https/hwiw surveymonkey.com/r/DVRVRVL hltps!w.wn rswaste corm pdfTipper%20Cart e20tt20BroMlne pdf Y OF H:da 12 Rm,lei SURVEYMONKEYCOM .JB City of Dubuque(Curbside • Ashley Redenbeugh Farley has tipper cans This would be 1J Collection Operations) Survey an anesome den for Dubuque ado 'Aeti rut the.\1:• •' es Anderson Salmi The City currently tillers subscnpion fee tipper cart service All of the fly YIKks are seml.autornated 0 Christine Darr I wish there was a way to purchase compost from as well Great feedback the city.not sure if that's exactly the feedback you're after °"' to Kelly Brekbech I had forgotten about the ones available for subscription I would love to see them podded city wide for City of Dubuque Government Thank you for your uniform m o peck n It seems like I recall they were manually p they rest came out which really Smiled their feedback Please consider completing the full survey at effectiveness I believe I See IAore https ih'A'nr surveymonkey.comir DVRVRVL a Anderson Sainci Keay Breitbac great feed back y of SURVEYMONKEY COM Customers who are lea single faun y,home can now call the TB City of Dubuque(Curbside office to be added to a waking hst to receIve a recycling tipper ,,,J carl The hope is to make recycling convenient for the Collection Operations) Survey customer by proving them with a recycling tipper Cart Please ',ri t'on the Mi'' feel free to call 563.589-4250 d your interested ,yam 4) Kelly Brertbech Yayll Thank your Katherine Elizabeth Lucas Recycle glass C Y� bv, Angie Herring Anderson Sainci how much does this cost, City of Dubuque Government Thank you for your feedback.Please consider completing the full survey at https//www surveymonkey.comiriDVRVRVL Anderson Sainci Angie Netting YOF SURVEYMONKEY COM JjB 'SG City of Dubuque(Curbside Collection Operations) Survey'tiro can theMi. • Foth 5 Immediate and Engaged Responses on Facebook • Elise Marie Cullers Kelly Breitbach we just got our recycling City of Dubuque Govenunenr Thank you for your feedback tippers Love it! Please consider completing the full survey at hops tlwww surveymonkey comMDVRVRVL YOf SURVF°" ' .. ff Kelly Breitbach Elise Marie Cullers I-m jealous! JB City of Dubuque(Curbside Collection Operations)Survey •riece on the bar * Elise Marie Cullers Kelly Breitbach I believe we called and S„ requested because w have so much recycling for the �e business and only one yellow can (.jg Rich Russell We should be planning for redudngreleninabng tiro need for a landfill ▪ Kelly Breitbach I-m on the waiting list!Hopefully soon! City of Dubuque Government Thank you for your feedback Please consider completing the fue survey at hops"www surveymonkey cornrOVRVRVL City of Dubuque Government Thank you for your feedback. Please consider completing the full survey at Yc'r https lwww surveymonkey.com/r/DVRVRVL JB City City of Dubuque(Curbside Collection Operations)Survey v uF 'acre on the Mir SURVEYMONKEY.COM S, JB City of Dubuque(Curbside Collection Operations) Survey Dan Kfa..Glassm 'niece Ott the Mi, 6•v Coy of Dubuque Government Thank you for your feedback Please consider completing the full survey at qtAndy Accacian Anderson Sainci I would like to the city do several https ttwwwsurveymonkey com'oDVRVRVL things Provide tipper carts to all residences Our base fee should include a large green waste container(yard waste and food waste) v<s SuRVC• a large recycling container.and a small garbage container. JB City of Dubuque(Curbside Ma See More Collection Operations)Survey 6w Fdied niece on the Mir a:. *+ Andy Accacian Quick comment on the glass topic Glass is a commodity like any other.right now its cheap.doesnt mean it wont be worth morea t the futureas Dubuque should • Foth curbside collect and separate the glass.Store it at the lanngll.inthe same manner thatet youl separate forshingles. sold a profit Immediate and Engaged Responses on Facebook or Julie Graff Hildebrand Yes recycle glass • Chad Darter Bring bad:glass recydngw Get the trucks updated for tipper carts Or get Wirier to take it over and provide cans 4n City of Dubuque Government Thank you for your feedback Please consider completing the full survey at '* view t more reo; https Iiwww surveymonkey.comfr/DVRVRVL City of Dubuque Government Thank you for your feedback Yoc Please consider completing the full survey at SURVEYMONKEYCOM https/Araw surveymonkey coMrIDVRVRVL JB City of Dubuque(Curbside Collection Operations) Survey Y<M SURVEYMONKEYCOM •rirce on the Mi, JB City of Dubuque(Curbside 51,y Collection Operations)Survey ////ttttrrrr�� e,ere on the.inn Sw 0 Karen Ann Tuecke Glass and dark glass,please() R V!!V/ Melissa Even Recycle glass please City of Dubuque Government Thank you for your feedback Please consider completing the full survey at City of Dubuque Government Thank you for your httpS.I/www surveymonkey.00maiDVRVRVL feedback Please consider completing the lye survey at https-.wxw surveymonkey cornr.OVRVRVI N.OF SURVEYMONKEY COM ypp SUf.' JB City of Dubuque(Curbside JB City of Dubuque(Curbside Collection Operations)Survey Collection Operations)Survey •liCCC on the Mir mna on the Mc [� 5w it Amy Schauer Large rolling cans for recycling and please figure out Mark M.tel Cut the rates for me smati homeowner perhaps by imP1 a way to recycle glass.Thanks! scanned whenmenling emptied thth'e rate ccy The ould be Siash cans could gallon ^D t 9 trash can emptied.so only 4 In a month would be just SL'month for basic trash coaection.recyclables could be picked up at no cost yard debris&food scrap program could remain the same City of Dubuque Government Thank you for your feedback Please consider completing the full survey at https F/vn'nv surveymonkey.comrriDVRVRVL Yoc SURVEYMONKEY COM JB City of Dubuque(Curbside Collection Operations) Survey • Foth •,ira•oN the Al „-4-<-, „..,:-,,, 111. • ,-, _ __ ___,F 1 ___-_,, _-_, _-_ _-_, _-_ ,, c„, -,,,-T, fc., ,,------. .-,----, --f-,, ,,---i--, -,f-, s . tl I 1 I I 1 I ,,,,--:1),,,,zy,,:, r _,1 r , iat ,:„_._ 1 i i ,,,,d , ,„„1„_„ i ,1:, „ 1 i , ,.l '._:::--, I I - , , I _ ._. ,._-:;”',1--il :,-') ,-:'--:,/ i r _I ace book . City of Dubuque Government Thank you for your feedback.Please consider completing the full survey at https.//www surveymonkey.com/r/DVRVRVL V OF is SU RVEYMONKEYCOM .JB City of Dubuque(Curbside - Collection Operations) Survey 9iece On Ilte Mi$ 5w so Melissa Hostetter Offer this service for those in apartment complexes. 6w City of Dubuque Government Thank you for your feedback.Please consider completing the full survey at https://www.surveymonkey.com/r/DVRVRVL Y OF 0 SURVEYMONKEYCOM jB City of Dubuque(Curbside ---- Collection Operations) Survey niece on Ihe Alh 5w Sandra Beisker What happened to glass recycling? (1) 6w 411 Sue Davis" 6w * Foth J _J _ _ _ _ I r Share your ideas on Dubuque's Curbside Collection Programs Public Information Officer Randy Gehl _ _ .Dubuque #REThinkWasteDBQ and improve Dubuque's trash. recycling. yard debris. and _ food scraps collection services. How would you like to see it improved?What can we do better? Click to join the conversation on Facebook https:t/www.facebook.comr149196398439486... or complete the survey at www.cityofdubuque.orgr'curbsidecollection... 6 Sep Subscribers of City of Dubuque in 1 area in General THANK 4 REPLY 13 • Foth Immediate and Engaged Responses on Nextdoor Jennifer Morenus Mary Oliver .Point-6 Sep ,Alpine/University Ave.7 Sep Personally.I would like to have glass recycling reinstated.It seemed like a loss when glass recycling I really wish the recycle glass collection would be restated.All that going to the landfill doesn't leave was discontinued as there are still many.many glass items that go in the trash Otherwise,t like the the fill either like all the baby diapers and other types of plastics.Styrofoam.and some metal way trash.yard waste and recycling is handled in our city.Thanks for allowing us to have some input collected aren't biodegradable.They was a story on TV a while back where there turned the glass on this©, back to a sand with some kind of system and returned it to sand to put on beaches where sand is disappearing with nature.I'm sure there are other ways to use the sand product to help the 7 ThaNes/anks �eennvvirroo�nmmeenJnt.)The more ways we can recycle items is a big help to the earth. 2 Thanks Lynne Shearer-Stevens .Point 6 Sop I agree with Jennifer.please reinstate glass recycling.Our whole family feels guilty putting glass in ( w thee trash Theremust be some way to recycle it Carolyn Ede Kirkpatrick �/� .North-End-11 Sep I think everyone should be issued the City Trash Cans for free.Now I believe some neighborhoods 6 Thanks get them free while others have to pay extra for them. 1 Thank Nick Althoff rLL:t Cleveland Park'6 Sep older article,but i think it does a good lob of explaining why glass isn't really recycled anymore: v h v74Aeususlainability.wordpress.com,2012i06'07rwhy-we-dont.recycle-glass Public Information Officer Randy Gehl 12Sep I Thank Thank you all for your feedback.Please consider completing the full survey at htlps:NWww.surveymonkey.com'riDVR V RVL Ginger Piper 1 Thank .Alpine/University Ave•7 Sep I find the yard waste bags the most difficult to handle.They get heavy very fast and most ridiculous to handle after a rain.Stickers are of no value when they are wet.I usually have to staple the stickers on.Yard waste should be included with pick up. Foth Immediate and Engaged Responses on Nextdoor wren Kuhle North•End-12 Sep Karen Kure Ginger Instead of usingthe bags.we use a plastic garbage can for our waste andlustput a NU can pit t 3 Sep nger g 9 g yardYou can purchase the can anywhere they sell 35 gallon garbage cans.See above info from Randy yellow sticker on that A can is much easier and cheaper in the long run Once you buy the can you /�G/eh�l for more�/information on what can be used /1do^nott have^to keep buying the paper bags and only need to place the sticker on the can each time. \.J �/ 1•TU I Thank hank v `� Wesley Struebing Wesley Struebng Clarke 12 Sep Clarke 13 Sep (Thee city will accept yard waste in a can(and plastic bag)?Who knew? Thank`/ the dariGaction(and the link),Randy �J�J I\ till christina sharkev /\.North-End-13 Sep Wher`/`/ purchase can?Certain kind of can?Thank you ".w:i V Public Information Officer Randy Gehl 13 Sep The City will not accept yard waste in a plastic BAG but it is accepted in cans with yellow tags or seasonal yard waste stickers.Here are the details from htlpt.www.0 tybldubuoue.org 502 Yard- Waste-Collection How am Ito set but my yard waste?You must set your yard waste and/or food scrap out in a nod sold waste container(up to 35 gallons).You can also set your yard waste in: Yard waste container must not exceed 35 gallons and 40 pounds with annual decal or yellow single- use sticker.-Brown paper yard waste bag not to exceed 40 pounds with yellow single-use sticker.- • Foth Bundles not to exceed 40 pounds with City brush tie or yellow not esingle-use collected sticker.or-City-owned 65 gallon tipper carts(511 imonth)-Yard waste in plastic bags will not be collected 3 Thanks Kicking Things Off: Event Announcement on Social Media City of Dubuque Government added an event City of Dubuque s^.rtyOfDubuque •Sep 7 v September 6 4,3 to 6 ___.•- Join us tomorrow at the Farmers Market! Look for the garbage truck. You or the The City of Dubuque will kick-off a new project to evaluate its curbside kids can sit at the steering wheel,check out the controls.meet some of the collection of trash recycling,organics and large item collection with an event at the Dubuque Farmers Market on Saturday.Sept.B people who collect trash and recycling throughout Dubuque.and help us *REThinkWasteDBCL The City is collaborating with Foth.a science and engineering consulting firm to review the City's curbside collection operations and start planning a I. path towards Zero Waste The study will review current curbside collection We'd like your feedback! operations and evaluate potential options for r.'ore . CD We di - . t , . ,:„,., . 4 1.1i t Y ` i Join us at Farmers Market :: 09.08.18 Join us t _. tiers M- e_ I'. •= _8 I 0 tZ 1 d 2 0 SAT Sr Curbside Collection"Touch a Truck"and Input Gathering City o• .,rnment Dubuque.IA 11 people interested f5 Like Q Comment SSaamantha Mane Jarema Lee Ann Bredbach Amber Elizabeth and 6 others Ste this Fot 9 Kyle FitzGerald Great idea GI Lke Gv: Kicking Things Off: Event Announcement on Nextdoor "Touch a Truck" and Public Input at Farmers Market Join us at the Dubuque Farmers Market tomorrow(Saturday,Sept.8)for an interactive Touch-a- Truck event and help us'REThink Waste,"https::'nextdoor.cormevents 2418224' anig6( City Of Dubuque Curbside Collection"touch A Truck"And Input Gathering The Coy of._�,.,y.__a_h-I,wit. new 170100 to ev.alr.oec ix curbside collection of trash recycling.organics and large item collection with an event at the Dubuque Farmers Market on Saturday Sept.8.The City is collaborating vath Foth.a science and engineonno consulting firm.to review the City's curbside collection operations and start planning a oath towards Zero Waste.The Study will review current curbside collection Operations and evaluate potential opions for automatino the collection for trash li.e increase efficiency and safety of collections).seek community input to develop a path towards Zero Waste,and evaluate financial models for funding.To launch the public engagement portion of the prolocl.the City of Dubuque Public Works Department will host a'touch a truck' display from 7 am to noon at this Saturday's Farmers Market.Residents are invited to stop by the display to share their thoughts on the curbside collection oroaram and bona their family to See.touch.and safely evolore one Of Dubuoue's curbside collection vehicles They will have the Opportunity to se at the steedno wheel check out the controls.and meet some Of the people who emirate the vehicles each day to collect trash.recyclina.organics(yard debris and food scraps)and large item collection throughout Dubuoue.Residents also have the Opportunity to share their thoughts on the curbside collection oroaram and the oath towards Zero Waste obtective throuoh an online survey at www,r tyc flit f &nrn:curbsidecollectionsurvev.For more information.Please contact the City of Dubuouo Resource Manaaement Coordinator and Supervisor at 563 589 4249 or asainci(rticityoldubupue Ore. j4EXTDOOR(-Obi 7 Sep•Subscribers of City of Dubuque in 1 area Reply Os 1 146 Impressions FOt \� — r, I ' —C 7?' �i:�C 7 — r -) — -_.r — 1 2_,l C 7 r—", n r_ d l I i f �_ �� II 11 II �1 I' li I II �I 1 I�—' (.-1 I�.-I ,.I Il,li (1 1 i'l\J \ L `I . LILJ J L 'I_ CityLlL I -u �1 Lev,. J i 2i L ILII ui _ uJ ,l City of Dubuque Government shared their event city of Dubuque C+tyOfDubuque Sep 7 .. eptember' 0 .oin us tomorrow at the Farmers Market! Look for the garbage truck. You or the kids can sit at the steering wheel,check out the controls.meet some of the Were excited to be heading to the Dubuque Farmers'Market tomorrow people who collect trash and recycling throughout Dubuque.and help us morning and bringing curbside collection truck' Sit at the steering wheel. .FEThinkwasteD8Q. check out the controls, meet some of the people who drive the trucks each day to pick up trash and recycling throughout Dubuque and help us We'd like your feedback! ,,,„ ii ;REThinkWasteDBQ. https.Jhvww facebook.comlevents/19936276373599741 . + i We'd like your feedback! 13110 { 'ji . meta . ,, rill +.. ,. w _, Join us at Farmers Market :: 09:08:i ' I 1 0 L7 t 0 2 0 4 k_ ` i ' Join us at Farmers Market :: 09.6 k \ �� SAT SEP 8 Curbside Collection "Touch a Truck" and Input Gathering City of Dubuque Government Dubuque, IA 11 people interested 6 Like Q Comment Fot Katie Theisen Bartett Jennefer Klennert and Ench Moeller hke thrs 8 1 r _ r ,- ,I ) 11,.. _1 I` llIII I � -u I J ] 1 J (-f I II I I h I11 I II J L 1III I 1-I ,_ J City Offers Chance to Dubuque composting gaining momentum Give Input on Curbside Collection BY JEFF MONTGOIMERY toff monigomeiy@tnmeoa coin <4,> on The City of Dubuque today t will kick off a new effort to Q;�- �' evaluate its curbside " o® . collection of trash,recycling, pge'--� organics and other items I : �` - A4A • -" Visitors at the Dubuque f .d Farmers market can stop by a „11 o i, I h. "touch a truck"display hosted °'' +' �,e `" Ir by the Public Works- -. ,� _. ,a.:. Department from 7 a m until `1`+t ‘ ' noon.While they are there. , �.;�% 44 they can explore one of Af '- ter✓'1 J Dubuque's curbside collection vehicles and share their thoughts on curbside collection. The event kicks off W o _ , • Collaboration between the city -.. , C4 of Dubuque employes Quinton Dukes weeds boo scraps for co po�g Friday. Buy Norand Foth a science and .... ._arm engineering consulting firm Together they are developing a path toward reducing waste. increasing elticiency,and Foth enhancing safety • Curbside Collection "Touch a Truck" and Input Gathering at the Dubuque Farmers Market — September 8 __ _ - I __ e,..., ,b,„ .,,,k,. 11,_ ..-,tA\ .. t n . ""o�rr II t _. f . ' - - I ' 4 , did i, I r y II� F r Continued Social Media Interactions 3fi'Kr Carohean Dennison I like recycling wish we could recycleglass ...,,: city of Dubuque Government a I �'/ 9 ' Y :ter, o aga n Stow mportant n it to you that the uty of owur.e sets measurable yeas City of Dubuque CoCayOfDubuque•Sep 12 v and Wnelnes to work towards progessety on the path towards Zoo tiYaske yew important is it to yocj that the City of*Dubuque sets measurable goals end Shine your thouphn by canl:ebng the survey al timelines to work towards progressing on the path towards Zero Waste? Share City of Dubuque Government Thank you for your �' a pa'ym'0"`ei C0"'Ne mean, your thoughts completing up on a'path ton•aros zero waste'means dorq s but we Can oo to Yo 9 by P 9'"c s.^:ey at sune}rmonkey,eom/r/W RVRVL feedback.Please consider completing the related survey at reduce rev**and repuroose matenais so that they den I pa to Pe iand141 I , baps hw,uw surveymonkey comirDVRVRVL �- .b. - vet `i��- SURVEYMONKEYCO"/ � ^'• u�• " ._B`-''G City of Dubuque(Curbside y�' I r r Collection Operations)Survey I 'fieCe on fhc Mi, r -� �` 5w I e a' Kate Van Nana-Dean I wish the city would start accepting glass as /' i'; - 1 �• 4 �� - a recyclable item.We have to throw so much glass away and feel so 't I guilty about it 1 ree ,! b _ And.-Hello'Corey Leach!!!! 1, �t - , 6 4 Kristy Fenwick Kate Van Nana-Dean AGREED' tiry Leslie Del Toro I agree.Kate Van Natta-Dean!!! 1 a • City of Dubuque Government Thank you for your feedback. Y _ ;?' Please consider completing the related survey at - te_ https/nvwvc surveymonkey.comlrlDVRVRVL - . - - 0 t1 z Fl V OF SURVEYMONKEY.COM JB v�.0 City of Dubuque(Curbside Collection Operations)Survey 'title err fhi Air! 9 or Diane Sievers I would love to see glass recycling happen Iot again tool rl ° ..r i(1:.-=',- _ _ n_ ,_, - _1 ° . .. - _,-,., il ...,T,.. ,-,,,,-,,,- -,, -,., n‘,. .., . , r 1 ", ,-.", _- 1 ''-:--I I, r ,-;,--1 1 ions tuop- --' c -7[:1 -_ -_:-: A e ir.,;[ 0 01 --,1 ,,, ,„,_ _ ..1___:,_ _ i _ ,,,, i 1,___,., 4,, ,L, City of Dubuque Government September 20 City of Dubuque City0fIDubuque •Sep 20 v e E..-L-- :=.__ Have you joined the conversation yet about how to#REThinkWasteDBQ?Tell us Have you joined the conversation yet about how to#REThinkWasteDBQ? how we can make trash,recycling,yard waste and food scraps collection easier Tell us how we can make trash, recycling,yard debris, and food scraps for you.What can we do better?Please complete the survey at collection easier for you. What can we do better?Please complete the suryeymonkey.co-Vr/DVRVRVL survey at https://www.surveymonkey.com/r/DVRVRVL ., . . , ___ , I. r • ., •..L f -".m. •' .: ,....7:::... "... ........,..._ 4.' ' - 'S•-_,_,L , - - L 1.-W;1'tr'e' 41 A.:,40941. r . i .,, • • -_ -0- . ...--lr,"- 1S. ,..t.../...„, — .. . ..- _ . . - - , ,1 WE 1 ik 1 1 - . 1 - f:h!--- "..... Li i lo. ... - V, :t•-....._ . . - -,. I . . . ..-_ . - .' . , . .. . ...... -0,- • ...... 041044. ... . - , 0 ta 2 (9 .,...._. „. 3 Likes 1 Share Foth KCRG — September 28 ...... Mir Jr 41.0 O • l — ain MI I owi. • - - r, 4 .01.1iipiiiidt k %' r, . ♦ fir 523 47 ‘bC Stocks DowOuPont Inc 64.31 ® -1.02 Dubuque Waste Collection Changes The city of Dubuque wants to change how it collects garbage to get on a path to generating zero waste But doing that won't be possible without cooperation from people living in Dubuque • Foth n ,)I , ev ._, i ,1,,I: 11,,,,, 11,( ,1,,I ,1;,1: 1,,, 7, CP „ 6'7-11 L`i tj Methi r r�a City of Dubuque Government ' September 28 at 1.09 PM el of Dubuque aCityOfDubuque •Sep 28 v rT"".:'�` We want to hear from you.Share your thoughts on the City's curbside collection We want to hear from you. Share your thoughts on the City's curbside program and the path towards Zero Waste objectives by completing the survey at collection program and the path towards Zero Waste objectives by cityofdubuque.org/curbsidecollec....Please give us your input by Oct. 15. completing the survey at www.cityofdubuque.orgicurbsidecollectionsurvey. Please give us your input by Oct. 15. _ irts V 1. \ ) i laiiiirmilb ' t • •_•erg=,tt - I*. ‘ i ~�.1 r Iirr,_ `--.. 1 O • • 1 _A o u , n e Co Katie Theisen Barlett,Jennefer Kiennert and 3 others FOt fl II' \,, v, C 7 rL�i _ _ r.� ;.,..r �,i. , }i,, r -1 r:7;l l 70 C 7— :-1 r.T' i lit:,_ _ .: l' 11 J _ - J J. `\l l i\- : � rve�: l 1, ]` r'l `, f it `\ r� � f��1 _ `_ice _ i J J �7L Me1, :,___:.,p Curbside Collection Changes: What do you think? f. - Public Information Officer Randy Gehl from City of Dubuque 28 Sep We want to hear from you. Share your thoughts on the City's curbside ., . `-*-4 collection program and the path towards Zero Waste objectives by completing : ' the survey at www.cityofdubuque.org/curbsidecollection.... Please give us your input by Oct. 15. Additionally, you can share your thoughts on this service with City staff at the — Asbury Plaza Hy-Vee from 10 a.m. to noon on Wednesday, Oct. 3. or attend Green Dubuque's"Green Drinks"event at the Smokestack that evening from 6:30-8:00 p.m. For more information, contact City of Dubuque Resource Management Coordinator and Supervisor Anderson Sainci at 563.589.4250 or asainci@cityofdubuque.org. 2018 Curbside Collection Operations Survey I D... CRYOFDUBU JE ORG 28 Sep Subscribers of City of Dubuque in 1 area in General THANK ' 3 REPLY • Foth Dubuque Curbside Collection Operations and I nput S essi ons Promotion .t`: City of Dubuque Government added an event. tr. .•. \ October 1 at 1.59 PM Q It_ :• t'' A. 'We want to hear from you.Share your thoughts on the Crty's curbside ;'. collection program and the path towards Zero Waste objectives.You can * ,�` share your thoughts on this service directly with City staff at the Asbury ,F- i Plaza Hy-Vee from 10 a.m.to noon on Wednesday,Oct.3.You can also • I •_,- No provide input by completing the survey at '� v / i.- 4; • www.cityofdubuque.orgrcurbsidecollectionsurvey.Please give us your input rV r �`^ r•-i1 f by moreict. c,, ; ,-V- nI ' /J dJ.. For information,contact City of Dubuque Resource Management Coordinator and Supervisor Anderson Sainci at 563.589.4250 or asainci@cityofdubuque.org. _ . . Dubuque Curbside Collection Operations ../ , 3 Input Session Public Hosted by City of Dubuque Government v / *Interested ✓Going ... /. ........N O Wednesday,October 3,2018 at 10 AM-12 PM • •4- , 3 days aeo ` "- Hy-Vee(2395 NW Arterial,Dubuque,IA) 195 NW Arterial,Dubuque.Iowa 52002Show MaAbout Discussion WED,OCT 3 Dubuque Curbside Collection Opeions Inp Session Hy-Vee(2395 NW Arterial,Dubuque. IA) Dubuque,IA 2 Went'5 Interested See All 5 people interested 6 Like Q Comment GI Fot Jennefer Manned.Katrina WiIberding,Paula Jean and 4 others like this. MI I ❑ I ini ir''i — (�� l.:, 1.-� r ,, - v,, r 7,\-� �:�i -_) r._ : ii'I i i i'i i -.,) __.„C 7 -`. ii. ' _�� __� Lim `_ _ rill =i JI _l _ 'L! a Imo_ ,. `__�:I L] `__,'' " City of Dubuque Government V Briana Kay Bishop I just want a bigger garbage can and an extra recycling bin -- October 6at7:00AM -Q 2v. There are many paths that can lead the City of Dubuque towards becoming a Zero Waste Community. Click below to take our survey and tell us which - City of Dubuque Government You can request them by activities you already do or would be willing to do help become a Zero Waste calling public Works at 563.589.4250 or visit http/hvww.cityofdubuque org1235/Curbside-Collection Community: https:,Awww.surveymonkey.comiriDVRVRVL -�� REThink ,1k?'i _ CITYOFOUBUQUE,ORG =�� W S T E Curbside Collection I Dubuque, ---- • �....,.•.......... IA - Official Website r w r W.r....in •r "...RV.rw fri Briana Kay Bishop the owner of the house has to request it -��r which is my future father in law :47- teBeth Hanson He wont request it for you??, ilY' A 4•:4f ^- 1:11 �yA4i Briana Kay Bishop Beth he'too busy' lK —, I,` • .+�.�1 r,- •,,Jr 410 Caroljean Dennison I recycle very much,it saves in garbage,&the - landfill, I wish we could recycle glass again. 4. 2,; .141 1 r Er I I 0 r0 (I , r . r I• rl - , . . ir r---, - r (---, — —°1-Th 'PI— -=-' °'-1—) '-+T°, —°--.' '-.----\ ''. 0".'r,0 .-',+H-' i----.2,c ] -T.,- 11 ° /T.,-', °1) r'I] --'IF ) ,,1 1'•11,1 ,, , I 0 0 I ilr 0 0 ''Cli" I. _ i I '00+ J ',_ . L, u ',_,,i,,_—_i ,., , _. ,c ',. _-/ ',- _,-,' _ ,_3 0 11• t,1 j , .. City of Dubuque --_-)City0fDubuque •Oct 6 .., There are many paths that can lead the City of Dubuque towards becoming a Zero Waste Community.Click below to take our survey and tell us which activities you already do or would be willing to do to help become a Zero Waste Community. surveymonkey.com/r/DVRVRVL '`•••. 11.._ •._ .,,. _,-- _ Pr - - -._ • • _ /r. i4 ' ____ - •• / , ...,... *0 Oil -,-... .• •i , • -...... 0 .):— - , ,.. -- , . ••:'- 0 ti C9 i 1 N. Foth 111. r _ b l-J City of Dubuque seeks input on curbside collection operations Telegraph Herald Oct 11,2018 The City of Dubuque seeks public input on the curbside waste collection program. The city is collaborating with Foth, a science and engineering consulting firm, to review the city's curbside collection operations. The study will review current curbside collection operations and evaluate potential options for automating the collection for trash. An online survey can be found at facebook.com/CityOfDubuque, @CityOfDubuque on Twitter and Nextdoor; and at https://bit.ly/2yfhxvX. Call 563-589-4249 for more information_ Craig D.McCaw 411 The folks working these operations do a great job. Article was duplicated on October 12, 2018 Like•Reply• r;: 4Foth f1 tH ] I �;r I1 _ , _ f j II ; I � !� II II i 1 , I' I IH I ' ram.- _ ram. City of Dubuque Government City of Dubuque @CityOfDubuque -Oct 12 40 October 12 at 10:56 AM p " t HELP US HIT 1.000! If you have not yet shared your thoughts on Dubuque's HELP US HIT 1,0001 If you have not yet shared your thoughts on Dubuque's curbside collection of trash.recycling.yard debris.and food scraps by completing curbside collection of trash,recycling,yard debris,and food scraps by the online survey.please do so by Monday.Oct. IS.The survey is accessible at completing the online survey,please do so by Monday,Oct. 15.The survey cityofdubuque.org/curbsidecollec... is accessible at www.cityofdubuque.org/curbsidecollectionsurvey , F y.10i = M .... •/ +t ' ,• A Cl1YOFDUBUOUE ORG 2018 Curbside Collection Operations Survey 1 Dubuque, IA - ' Official Website • Foth ri--- _[ — 0 /-:1i 1 _ _ _ _ -,c,, ,r-,' ,—_:\ 7. 1- Er .,=- --.., --“ : 'I ,."--' (2=1"' —ri."—"1 ,'—‘1` `—', i I 1 1, , ..- 1 ''1C,,q 1 1 '11 1 , 1 I -1 r, ", i I-I I, ,1 —j ',I I,, I \,'_ _ ./ ; _ 1Q.. ',i '.7 1\11: _ , _,-__[ __I _ ,. ./ _I k..,...".41 City of Dubuque Government October 14 at 11 20 AM fa City of Dubuqua @City0fDubuque•Oct 14 v _6749_4 Don't miss your chance to give input on#Dubuque's curbside collection services. Don't miss your last chance to complete the curbside collection operations Complete the survey at cityofdubuque.org/curbsidecollec...by tomorrow(Oct. survey!The deadline is tomorrow Visit 14). wwve crtvoidubuque orgicuMsKlecollectionsurvey 0 ti 1:7 Ei A ' 4'1'Air I ..A.:..• '; -' --- — • . _ , , a li *.i.iffli :I —at. 01, .--.11tWas It 1 i __—. - • .. . P.., . 4 _ . CI1Y0FOUBL' 2018 Curbside Collection Operations Survey I Dubuque. IA - Official Website * Foth Community Survey and Social Media Polls * Foth Results • In total , 815 responses were received with 785 of those being from City of Dubuque residents . • Owned Media o The survey was published on the City of Dubuque's website and the City's social media networks frequently published posts and polls to gather input. * Foth Results • Shared Media o Many stakeholders throughout the community engaged in the campaign to help distribute information to their followers through social media . • Earned Media Two articles were published in the Telegraph Herald and one newscast aired on KCRG . * Foth KeyFindings • Determine resident's understanding of the current solid waste collection program Over half knew the bigger trash carts are an option o Determine if the current solid waste collection program meets resident's needs o A majority, but not an overwhelming majority, are good with the 35-gallon cart Over half rarely or never need the green stickers o Over 70% say the recycling program meets their current needs * Foth Key Findings • Measure interest in specific zero waste initiatives ► Definite interest ► Varying input about what that is or what it means 9Foth Key Findings • Understand willingness to pay for additional services and zero waste programming o Over 60% would not pay more for additional trash capacity o Over 70% would not pay more for curbside food scraps collection 0 46% would not be willing to pay more for zero waste initiatives but 41 % would pay $2-4 per month GFoth Survey and Social Media Poll Results * Foth Trash ♦ Does the 35-gallon trash can or bag meet your needs? 78% ■Yes ■No • Foth 1„ - r 1:0 ;Tr, t " II '„I1 j _ r,„I T>r, rve _ r„ _ _ _ _ City of Dubuque Government created a poll ry...t.L., • October 13 at 7 00 AM Curbside Collection Poll: For those of you that use the 35-gallon can or bag for trash, is that big enough? #ReThinkWasteDBQ 54% Yes 4 6% No This poll has ended 96 Votes City of Dubuque City0fDubuque Oct 12 64,.c112 Curbside Collection Poll: For those of you that use the 35-gallon can or bag for trash, is that big enough? #ReThinkWasteDBQ 50% Yes 50% NO 14 votes - Final results • Foth Trash • How frequently does your household buy stickers for extra bags of trash (green stickers)? Never 34.10% Rarely 36.96% Every Three Months 17.53% Monthly - 9.10% Weekly IP 2.31% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Trash : Current Analy • Did you know there was an option to have a larger 55 or 95-gallon trash cart for an additional fee? Yes 71.78% No 28.22% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • How much would you be willing to pay for additional trash capacity? I would not be willing to pay... 62.33% An additional $2-4 per month. 29.73% An additional $4-6 per month. 1 6.58% An additional $6-8 per month. / 1.37% 0.00% 20.00% 40.00% 60.00% 80 00% 100.00% • Foth Trash . Social Media Poll f City of Dubuque Government created a poll September 10 (� CM of Dubuque Government Did you know the City offers the option to have a larger 65-or 95-gallon trash cart 46% Yes MMulles can 969aa..can 54% No 5w Thispoll has elsoed tr,, • Ashley Redenbaugh Dori t offer it to them give it to them Farley - gave everyone new trash and recycing bins and seems to be working well for everyone 05 Like p Comment sw a Anderson Sainci Good Mooring Ashley Most Relevant. The City s cart system is avaiable to customers wino need the bigger can capacity and wiling to pay extra for the Shares service Thank you for your input 2 • Anndrea Reefer I think its more environmentally friendly to urge people to recycle than to offer massive garbage cans • Andrew Davis Yeah but wail list is like a year out <.s a Anderson Sainci Good(doming Mdrew Please feel free to cal the office at S64-589-4250 8 you would like one of the carts Yie have all size carts ready to meet your needs • Foth IVie❑ ❑ _� — — ,. 1,-'� rl City of Dubuque = CityOfDubuque - Sep 10 or'a 'e Did you know the City of*Dubuque offers the option to have a larger 65- or 95- gallon trash cart? 22% Yes 78% No 18 votes • Final results y 2 tZ 1 Public Information Officer Randy Gehl • Id ago For more information on trash set-out options and costs,visit http://cityofdubugue.org/503/Refuse-Collection Public Information Officer Randy Gehl,City of Dubuque AGENCY Ilka Carolyn E.,North End Id ago Depending on whKh area you live,there is a fee associated with it. I Poll: Did you know the City offers the option to have a larger 65- or was told once that some neighborhoods get the Larger City Trash can 95-gallon trash cart? free but some don't. Apparently my neighbors are good about putting For more information,visit wwiv.cityotdubuque.org/curbsidecollecuon trash out and not leaving it lay around so we would have to pay for the larger can. Choose one: Yes 36% enn NO it jl Vote 97 vcr t 1d ago - Subscnbers of Oty of Dubuque,n I area Fot Reply ,1 Trash - Future ♦ Would you be open tote City changing to trash carts that could be picked up with automated trucks vs . smaller trash carts that are 80% ■Yes ■No manually collected? , Foth Recycling — Current Analysis • Does the City-provided yellow recycling bin (s) meet your household's recycling needs? 72% ■Yes •No� Fot 11 Current Collection System • What do you value most in your City of Dubuque's current collection system ? Choose all that apply. Curbside collection of recycling 79.94% Convenience 73.31% Curbside collection of trash options 70.82% Curbside collection of yard waste 45.09% Low-cost disposal 36.38% Curbside collection of food waste 22.80% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Recycling - Future • Would you like a wheeled cart option for recycling? 22% 78% ■Yes ■ No Fot N./ Glass • Glass is not recyclable in 20% Dubuque's curbside recycling program . If Dubuque had a glass recycling 80o c� drop-off site, •Yes ■ No would you use it? • Foth L ❑ o FIeci 0 i i • City of Dubuque Government created a poll. September 14 Q Glass is not recyclable in Dubuque's curbside recycling program. If Dubuque offered a glass recycling drop-off site.would you use it? (This poll is part of the City of Dubuque Public Works Departments study of curbside collection operations. In addition to answering this poll, please complete the survey at httpsarwww.surveymonkey.com/r/DVRVRVL 11 89% Yes 40 11 % No This poll has ended- 499 Votes 9 Likes 4 Comments 21 Shares City of Dubuque rra)CityQfDubuque -Sep 14 11 U"i`-4 Glass is not recyclable in Dubuque's curbside recycling program. If Dubuque offered a glass recycling drop-off site. would you use it? (In addition to answering this poll, please complete the survey at surveymonkey.com/r/DVRVRA) 27% f+10 Fotli 19 votes • Frnal results Glass : Social Media Poll Comments Adam Melchor Why not curbside? fi Gordon Ulrickson Beverage containers in several states a 5w form of forced recycle I grew up with it in ME and they make it very easy to get the money back. Sort of like taking Barbara J Cliff Curbside got stopped partially to receiving your bags to the store it just becomes habit you pour the un-recycle-able products like mirrors. Probably a lot of work bottles and cans into a machine and get the money back in to sort out and trash. Not profitable. For a while, I could the store at check out. CA has a small one but it is drop it off into a large metal bin. but the recycling contracter supposed to fund recycle programs here.We also pay a fee stopped that because of mirrors and other unrecycle-ables. on TV's,tires. and some other products when purchased for future disposal. If the drop-off site is attended.they can say."Nope. Can't 5w• Edited take that."But I don't know what is intended with a drop off site! Randy Melchor Gordon Ulrickson Hello, 5;v Doesn't sound like Dubuque does that! Adam Melchor Barbara J Cliff I already hate the bottle 5.v deposit and having to store and find a time to drop that off. I trash that stuff more than recycle it. Doubt I'll do it for glass Erin Story Glass is THE most recyclable material we have and we when I don't do it for my$.05 for bottles and cans.We moved NEED to get recycling it again! here not long ago and were spoiled with curbside for everything including bottles and cans 5.v 5w Philip G. Reynolds How many of the 89%are just saying they Gordon Ulrickson Adam Melchor I agree it is a pain to wash would cause they feel it's the right thing to do but wouldn't end up and dry the stuff if I had to than haul it someplace it would go doing it anyway? in the trash. 3w 5vr 4. Randy Melchor What's the deposit for? Fot Svr �� Food Scraps • How willing are you to separate food scraps Very Likely 36.45% from the rest of your Likely 26.82% household trash and Unlikely - 22.15% Very Unlikely 14.58% place it in a yard waste 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% container or yard waste bag for collection? O How much would you I would not be willing to pay more. 72.68% be willing to pay for An additional $2-4 per month. 22.75% An additional $4-6 per month. • 2.77% curbside food scrap An additional $6-8 per month. / 1.80% recycling? 0.00% 20.00% 40.00% 60.00% 80.00%100.00% • Foth Paths Towards Zero Waste ♦ What does taking steps on the path towards Zero Waste mean to you? 54% of those that took the survey answered this question 9Foth Paths Towards Zero Waste (Cont. ) ♦ A majority of the answers were focused on zero waste meaning sending less waste to the landfill ♦ Followed closely by emphasizing that zero waste means recycling more o Further emphasis on glass recycling requests o More options for plastic materials Reducing single-use plastics, adding more materials to collection o Many responses also focused on zero waste meaning a cleaner and better environment in Dubuque • Foth Importance of Zero Waste • How important is it for you that the City of Dubuque 39.88% Very Important sets measurable Important 29.02% goals and Somewhat important 21.12% Not at all important 0 5.21% timelines to work Somewhat unimportant 0 4.76% towards 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% progressing on the path towards Zero Waste? Importance of Zero Waste (Cont. ) • Would you support a Zero Waste goal such as the City of 8% Dubuque reducing the amount of trash going to the landfill by 1 per year? •Yes •No 92% • Foth Zero Waste Goals ♦ What do you believe are the two most important goals for making progress on a path towards Zero Waste for the City of Dubuque? ( Pick top two) Increase in recycling participation and tonnage ` ^64.39% Reduce the tonnage of materials going to landfill ` 59 55% Increase promotion and education about the path towards Zero Waste 31.06% Increase food waste recycling participation and tonnage —21.52% Reduce greenhouse gas emissions - - — 18.94% Increase reusable bags 16.82% Other(see next slide) — 8.18% Increase landfill disposal fees ' 1.52% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Zero Waste Goals (Cont. ) ♦ Continuing the consistency noticed through survey and social media , glass recycling was the most brought up goal within the "Other" response. ♦ Other goals brought up in multiple instances: ► Banning the use of plastic bags ► Providing more education ► Recycling options for more materials ► Incentivize recycling and producing less waste 4Foth Zero Waste Activities • Select which of the following activities you already do or would be willing to do to advance on the path towards Zero Waste. Commit to recycling more products from my home—more 82.63% paper, bottles, and cans. Donate or sell acceptable unused/unwanted items. 77.40% Take expired or leftover prescription medicines to a collection 67.37% event. Commit to taking hazardous materials products to the Regional 57.78% Collection Center located at the landfill. Add food scraps from your home to your yard debris container 46.86% or yard waste bag for collection. Use a backyard compost bin. 36.98% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Zero Waste Barriers • Identify any or all barriers you have to fully participate on a path towards Zero Waste? Do not produce enough food scraps to matter. 43.06% Too costly. 26.94% Too much work to do more. - 15.10% Do not understand how to participate. 1=1/12.86% No space for recycling. _ 9.18% No recycling available at my home. ' 0.82% 0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%100.00% GFoth Zero Waste Costs • How much more are you willing to pay for programming to help Dubuque achieve Zero Waste? 46.12% None at all. An additional $2-4 per month. 41.04% An additional $4-6 per month. _ 8 51% An additional $6-8 per month. . 4.33% 0.00% 20.00% 40.00% 60.00% 80.00% 100.00% • Foth Demographics • Number of Dubuque • Do you own or rent your residents who took current residence? the survey. 12% 785 88% ■Own • What type of home • Is your trash and recycling do you live in? currently picked up from the curb or alley? 14% 0.00% 50.00% 100.00% •Detached single family home/Duplex ■Multi-family home up to a six-plex •Curb Foth Condominium or townhome ■Alley 86% FOt www.foth .com Copyright©, Foth Infrastructure & Environment, LLC 2018 Eagle Point II • 8550 Hudson Blvd. North, Suite 105 • Lake Elmo, MN 55042 • (651) 288-8550 • Fax: (651) 288-8551 • www.foth.com REUSE OF DOCUMENTS This document has been developed fora specific application and not fa general use;therefore,it may not be used without the written approval of Foth.Unapproved use is at the sole responsibility of the unauthorized user. • Foth Foth Infrastructure&Environment,LLC 8191 Birchwood Court,Suite L Johnston,IA 50131 (515)254-1393 *Fax:(515)254-1642 www.foth.com DATE: March 13, 2019 TO: Anderson Sainci,Resource Management Coordinator&Supervisor, City of Dubuque John Klostermann,Public Works Director, City of Dubuque CC: Brian Harthun, Senior Client Manager, Foth Infrastructure &Environment,LLC (Foth) FROM: Dan Krivit, Senior Project Manager,Foth Jennefer Klennert,Project Manager,Foth RE: Analysis of Service Levels and Fees Introduction The City of Dubuque (City)has a comprehensive solid waste system with a wide variety of service levels and fees for trash,yard waste,recyclables, food scrap, electronics, and large items. This memorandum (memo) contains an analysis of the City's solid waste fees as charged to subscribing residents and businesses. As a general rule,most of the costs of recyclables collection services are embedded into the solid waste fees. This analysis is focused primarily on solid waste collection services and fees. While the fee schedules for yard waste, food scrap, electronics and large items are also important,the basic service fees make up the vast majority of the City's revenue and costs. The City would like to simplify its fee schedule of the various fees as charged to residents and a small number of business customers. The current fee structure provides for a financial incentive for solid waste customers to increase recycling and use other means to reduce the amount of waste. The more solid waste customers generate,the more they have to pay for the service. Enhancing this "Pay As You Throw" (PAYT)incentive structure is an important priority for the City as part of the consideration of moving to a simpler,more streamlined fee schedule. This memo is intended to provide an independent review of Dubuque's existing fee schedule for the most common trash and recycling services. The goal is to develop and analyze an alternative,potential new fee schedule scenario that accomplishes the following objectives: Page 1 pw:11PW-APS1.foth.com:PW_IDDocuments%Clients%Dubuttue IA C10018D020.00110000 Reports% M-Dubuque Rate Pauly si s3-2019.docx 1. Provides an even greater financial incentive for customers to recycle more and produce less waste. 2. Simplify and improve the fee schedule to generate sufficient revenue in order to pay for system improvements such as standardized, City-provided carts citywide. 3. Seeks to be equitable across all neighborhoods and communities within the City considering the wide range of diverse demographic and economic characteristics of Dubuque residents and businesses. 4. Simplify the fee schedule wherever possible to reduce administration and enhance public understanding and awareness of the new system. Current Fee Schedule The Foth memo, Refuse Collection/Recycling Cperaions Review &Best Management Practices Summary (December 7, 2018) summarized the current fees and service levels. Highlights of the current trash and recycling system include the following: ♦ Solid waste services are available in a wide variety of resident and City-provided containers and service levels. • All slid waste service levels include unlimited single stream recycling service set out in City-provided, yellow, 18-gallon recycling bin(s) and/or 95-gallon, City- provided, blue recycling carts. • Businesses may subscribe to the residential solid waste collection services if they are able to utilize City-provided carts or customer-provided containers that meet City specifications. • The City currently has a weekly PAYT system where customers pay according to how much solid waste they set out. With PAYT, any extra bags or large items that do not fit into the resident can or cart incur an additional cost. Table 1 itemizes the current service levels, account quantities and fees as charged to customers. Each column provides specific data that allows for a systematic analysis of the current fee schedule and resulting revenue streams feeding into the City's overall solid waste budget as itemized below: Column A "Solid Waste Collection Service Level" as described by the City and edited slightly for this analysis. Similar service level descriptions are used in public education materials as well as internally by City staff. Column B "Gallons of Capacity" is a calculation by Foth for purposes of this analysis only. Column C "Quantity of Households" subscribing to each service level. City staff provided this data (as well as the quantity of business accounts in column D) as of December 3, 2018 to reflect the current, active accounts by service level; Inactive accounts are not included or presented in this analysis. Page 2 Column D "Quantity of Businesses" subscribing to the service level. Column E "Current Fee" in terms of dollars per household per month ($/HH/Mo). These fees are for Fiscal Year 2018. Column F "Annual Revenue" in dollars per year ($/year) from "Household" sources is the resulting product of column C times E times 12 months per year. Column G "Annual Revenue" from "Business" sources is the resulting product of column D times E times 12 months per year. Column H "Annual Revenue: Total" is simply the sum of columns F plus G. Table 1 is also color coded and formatted to highlight the regular service levels by trash container size and whether the customer or the City provides the containers. Table 1 lists 13 different service levels with separate fees. Table 1 lists 24 rows in order to itemize household vs. business quantities for each fee. Rows 1 through 8 in green shading itemize the service levels where the customer must provide their own trash bag or can. Rows 9 through 24 in yellow shading itemize the service levels where the City provides the carts. On the bottom of Table 1, the solid waste service level "subtotals" are listed for both the quantities of accounts and the annual revenue by source type (household, business, and total). There are currently a subtotal of 20,446 service level household solid waste customers and 417 business solid waste customers that represent $3,906,397 and $85,289 in annual revenue, respectively. The subtotal of the solid waste accounts revenue is $3,991,685 per year (without correcting for rounding errors). Table 1 displays solid waste subtotals only as this memo does not include a fee analysis for the yard waste, food scrap, and large items. Also excluded from Table I is the "green sticker" service level using customer-provided trash bags. At least nine more service levels and different fees are also charged for these other materials. The annual revenue from these other service levels for other materials is estimated at $245,058. Thus, the total annual revenue for the overall solid waste system from all fees for all materials is currently estimated at $4,236,743 ($3,991,685 + $245,058). Rows 1 and 2 display the "Basic Service" (35-gallon can or bag provided by the customer) which is the service with the highest number of subscribers. In Fiscal Year 2018, the Basic Service fee was $15.11 per household or business per month ($/HH/Mo) and is boxed in red as a means of easy reference against the other fees. Current City reports indicate that 17,146 households and 286 businesses currently subscribe to this Basic Service. This Basic Service level for both households and businesses generates a total of$3,115,984 per year or about 78% of the solid waste revenues subtotal. Rows 3 and 4 display the option for customers to add a second 35-gallon r-+n or bag to the Basic Service for an additional $8.00/HI-I/Mo for a total of$23.11/HI-I/Mo for this regular, ongoing subscription service level. This service level generates $74,599 per year or about 2% of the solid waste revenue subtotal. Page 3 The current subtotal of solid waste service accounts that utilize City-provided carts is 2,466 (Table 1, rows 9 through 24). City staff have indicated the current inventory of City-owned carts dedicated to solid waste (only) service is about 2,741 carts. The current revenue from service levels with City-provided carts as provided by the City is $426,644. The "green sticker" service level is where customers buy a City slid waste sticker. These stickers must then be applied to the extra trash bags. They are intended as single- use stickers for one time collection of an extra trash bag;the stickers are not intended to replace regular solid waste collection options such as Basic Service. The price for a single sticker is $1.50 each. These stickers generate $101,457 per year or about 2% of the total solid waste revenue for the City. Page 4 Table 1 Fiscal Year 2018 Service Levels and Fees A B C D E F G H Querntlty Gallons Annual Revenue($/year) SolidWaste Collection of Household Business Current Fee Serzice Level Capacity Quantity I Quantity ($/HH/Mo) Household Business TOTAL 1 "Basic Service"-35 gallon can 17,146 2 or bag(customer-provided) 35 286 $15.11 $3,065,577 $50,407 $3,115,984 3 Basic Service plus second 35 288 gallon can or bag(customer- 70 $23.11 $72,381 $2,219 $74,599 4 provided) 7 ill 5 Oversize 50 gallon can 701 6 (customer-provided) 50 15 20.11 $155,651 $3,620 $159,271 7 Basic Service plus second 28 oversize 50 gallon can(customer- 85 $27.11 $7,482 $651 $8,133 8 provided) 2 9 City-provided 48 gallon cart 48 733 $15.11 $134,539 $3,626 $138,166 10 (Alley) 20 City-provided 48 gallon cart 11 (Alley,''/rate discount if 48 29 $7.55 $2,899 $2,899 qualified) 12 1,193 City-provided 65 gallon cart 65 $20.65 $348,159 $8,673 $356,832 13 35 14 City-provided 65 gallon cart 40 15 (Shared) 32.5 3 $15.11 $7,615 $544 $8,159 Page 5 Table 1 (continued) Fiscal Year 2018 Service Levels and Fees A B C D E F G H Quantity Gallons — Annual Revenue($/year) Trash Collection of Current Rate Service Level Calxacity 4 Household Business ($/HH/Mo) Household Business TOTAL 16 City-provided 65 gallon cart 65 37 8 $16.00 $7,104 $1,536 $8,640 17 (Alley,discount if qualified) City-provided 65 gallon cart 18 (Shared,'/x rate discount if 65 1 $7.55 $91 $91 qualified) t 19 City-provided 95 gallon cart 95 222 34 $29.00 $77,256 $11,832 $89,088 20 21 City-provided 95 gallon cart 22 (Shared) 47.5 91 2 $15.11 $16,500 $363 $16,863 23 City-provided 95 gallon cart. 24 (Alley,discount if qualified) 95 39 6 $24.00 $11,232 $1,728 $12,960 Subtotals of Above 20,446 417 $3,906,397 $85,289 $3,991,685 Page 6 Foth analyzed the current FY2018 solid waste fee schedule for the relative amount of PAYT financial incentives to reduce solid waste. Higher levels of solid waste service should cost more to help encourage recycling and other waste reduction behaviors. Table 2 displays the results of this PAYT analysis. Two additional columns are presented in Table 2: Column I The percent change in the fee compared to the "Basic Service" fee of $15.11/HH/Mo. Column J The $ per gallon of solid waste service. (Column J uses the standard of $/HH/Mo as background unit prices but is reported simply as $/gallon.) This PAYT analysis indicates a wide range in the percent change over the Basic Service. Table 2 indicates there is a good progressive amount of relative fee increase as trash cart sizes increase compared to Basic Service in most service levels. The most comparable examples are the fees for: • The City-provided 65-gallon cart at $20.65/FII-FMo, which is 37%higher than Basic Service fee of$15.11 (rows 12 and 13); and ♦ The City-provided 95-gallon cart at $29.00/HHJMo, which is 92%higher than Basic Service fee of$15.11 (rows 19 and 20). At the other end of the range, two ofthe discount fees may provide a financial disincentive to recycle and reduce more waste. The lowest incentives are at negative 50% ofthe Basic Service: • The City-provided 48-gallon cart, shared with a `,4 fee discount at$7.55/HH/Mo (row 11); and ♦ The City-provided 65-gallon cart, serviced in the alley with a `,4 fee discount at $7.55/HH/Mo (row 18). This PAYT analysis shows that the third discount fee is 59% higher than the Basic Service fee: • The City-provided 95-gallon cart, serviced in the alley with discount fee at $24.00/HHJMo (rows 23 and 24). This discount is $5.00 off ofthe regular 95- gallon cart fee. These discount fees are offered based on need as determined by income levels. The quantity of each discounted fee is relatively small as shown on Table 1. The total number of customers that have discounts is only 123 which is about 0.6% of the subtotal of all solid waste customers. The revenue from discount customers is $15,950 per year (Table 1, rows 11 plus 18, plus 23/24) or about 0.3% of the subtotal of slid waste fee revenue. Therefore, the past system of providing these discounts based on customer needs is not a significant budget consideration and addresses a different set of policy objectives such as litter management, equity based on income needs, and quality of life. Page Table 2 Fiscal Year 2018 — Pay As You Throw (PAYT)-Analysis of Relative Financial Incentives A B C ➢ E I J Quantity PAYS Analysis Gallons PAYS Analysis SolidWaste Collection of Household Business CurrentFee SerriceLevel Capacity Quantity Quantity ($1 HHI Mo) (°%o of Basic) ($1 gallon) 1 "Basic S errice"-35 gallon can 17,146 2 orbag(customer-provided) 35 $15.11 100% $0A3 286 3 Basic Service plus second 35 288 gallon can orbag(customer- 70 $23.11 53% $033 4 provided) 7 5 Oversize 50 gallon can 50 701 20.11 33% $OAO 6 (customer-provided) 15 7 Basic Service plus second 28 oversize 50gallon can(customer- 85 $27.11 79% $032 8 provided) 2 9 City-provided 48 gallon cart 48 733 $15.11 0% $031 10 (Alley) 20 City-provided 48 gallon cart 11 (Alley,Y tate discount if 48 29 $7.55 -50% $016 qualified) I I 12 1,193 City-provided 65 gallon cart 65 $20.65 37% $032 13 35 14 City-provided 65 gallon cart 40 32.5 $15.11 0% $0A6 15 (Shared) 3 16 City-provided 65 gallon cart 65 42 $16.00 6% $0.25 17 (Alley,discount if qualified) 8 —City-provided 65 gallon cart 18 (Shared,'/:rate discount if 65 I $7.55 -50% $0.12 qualified) I I I I I 19 190 City-provided 95 gallon cart 95 $29.00 92% $031 20 38 21 City-provided 95 gallon cart 85 47.5 $15.11 0% $032 22 (Shared) 2 23 City-provided 95 gallon cart. 95 41 $24.00 59% $0.25 24 (Alley,discount if qualified) 6 Page 8 The dollar per gallon form of this PAYT analysis indicates a calculated range from a: • Low of$0.12/gallon for the City-provided 65-gallon cart, shared, half fee discount service level (row 18); to a ♦ High of$0.46/gallon for the City-provided 65-gallon cart, shared service level (rows 14 and 15). There are several summary findings from Table 1 and Table 2 about the City's current solid waste fee schedule. Dubuque's fee schedule is relatively complex with 13 different fees and 24 different accounts types just for trash alone. The City's complex solid waste fee schedule is in contrast to most private haulers and municipal solid waste collection programs that provide up to three different trash cart sizes: "small" (e.g., 35-gallon); "medium" (65-gallon); and "large" (95-gallon). There are many variations on this general volume based fee or PAYT fee framework. There is not one industry "standard" fee schedule. The unique characteristics of each community and the historical culture of a city's solid waste system strongly influence fee schedules. The City of Dubuque's current solid waste fee schedule has evolved over time with the intent of addressing a variety of customer needs and service level choices, including discounted fees for low income residents and litter abatement, especially in alleys. Potential Future Fee Schedules This part of the analysis includes revenue calculations if the City were to establish a simplified solid waste fee schedule. The purpose is to show how revenue levels could be maintained or increased while keeping a simplified variable fee (i.e., PAYT) for solid waste pricing for residents and businesses. Design criteria for developing this new schedule include: 1. Purchase City-provided trash carts for all residents. 2. Continue to allow and encourage small businesses to "opt in" to the City's residential solid waste collection system. For eligible business establishments, provide the same, standardized City trash cart size options as provided to residents. 3. Integrate the planning and implementation of standardized City trash carts together with the planning and purchase of fully-automated side loader (ASL) trash trucks as described in the Foth memo Refuse Collection/Recycling 6perations Review &Best Management Practices Summary (December 7, 2018). Focus the overall system changes and training on improved: (a) City worker safety; (b) collection route efficiency; (c) resident convenience; and (d) increased recycling and waste reduction through enhanced PAYT fee schedule incentives and stricter limits on the amount of solid waste allowed at each service level. 4. Establish City-provided, 35-gallon trash carts as the "New Basic Service". Page 9 5. Establish City-provided, 65-gallon trash carts as the next level of"New Medium Service". 6. Establish City-provided, 95-gallon trash carts as the next level of"New Large Service". 7. Retain the City-provided, 48-gallon trash carts as a service provided in City- specified areas to accommodate other City policies with pricing and increases similar to the "New Basic Service". 8. Reduce the number of other minor service level options that may be extraneous to help simplify the: (a) overall new fee schedule; (b)public education messaging; and (c) City solid waste billing operations and other administration. 9. Develop a five-year plan for full implementation of the new fee schedule changes. This will allow the adjustment to be more gradual and help gain public support. 10. Retain the "shared service" program to continue to allow customers to share a trash cart. However, continue the policy that all properties be required to have the "Basic Service" fee charged per unit, even if they share a 65 gallon or 95 gallon trash cart. 11. Simplify the fee schedule wherever possible to reduce administration and enhance public understanding and awareness ofthe new system. Table 3 displays a proposed scenario of potential changes to the current slid waste fee schedule. The new Column K contains potential actions under one alternative future fee schedule scenario. Many other scenarios are possible such as different combinations or hybrids of individual fee changes. Table 4 displays the history ofthe "basic service" fee over the past seven years (Fiscal Year 2013 through Fiscal Year 2019). The average of individual annual increases over this period was 4.7%. Page ID Table 3 Potential Future Changes to Solid Waste Fees Solid Waste Collection Potential Actions Service Level (tinder One Alternative Future Service Schedule Scenario) "Basic Service"-35 gallon can orbag(customer-provided) Retain this"small trash service". But change to a City-provided 35 gallon cart. Basic Service plus second 35 Eliminate this service. At the customer's option,switch these customers to a gallon can or bag(customer- City-provided 35 gallon or 65 gallon cart. provided) Oversize 50 gallon can Eliminate this service. At the customer's option,switch these customers to a (customer-provided) City-provided 35 gallon or 65 gallon cart. Basic Service plus second oversize 50 gallon can(customer-Eliminate this service. At the customer's option,switch these customers to a provided) City-provided 65 gallon or 95 gallon cart. City-provided 48 gallon cart (Alley) Retain this City-designated alley service. City-provided 48 gallon cart (Alley,'/x rate discount if Continue the"discount" program Retain this City-designated alley service. qualified) City-provided 65 gallon cart Retain this 65 gallon service as is. City-provided 65 gallon cart Continue this 65 gallon"shared" service. Participating customers must register (Shared) with the City and pay at least the"Basic Service" fee. City-provided 65 gallon cart Continue the"discount"program. Retain the City-provided 65 gallon cart fee. (Alley,discount if qualified) City-provided 65 gallon cart Continue the alley only"discount"program. Retain the City-provided 65 (Shared,'/x rate discount if gallon cart service. Participating customers mist register with the City and pay qualified) at least the"Basic Service" fee. City-provided 95 gallon cart Retain this 95 gallon service as is. City-provided 95 gallon cart Continue this 95 gallon"shared" service. Participating customers must register (Shared) with the City and pay at least the"Basic Service" fee. City-provided 95 gallon cart. Continue the alley only"discount"program. Retain the City-provided 95 (Alley,discount if qualified) gallon cart service. Page 11 Table 4 "Basic Service" Fees Fiscal Year 2014 through 2019 Fiscal Year(FY) FY2014 FY2015 FY2016 FY2017 FY2018 FY2019 "Basic Service" Rate ($l£bi/month)_ $1274 $1324 $1390 $1477 $1511 $1537 Increase from Previous Year($/£III/month): $105 $050 $066 $087 $034 $026 Percent Increase from Previous Year: 90% 39% 50% 63% 23% 17% Capital Equipment Needs - Trucks The City's Department of Public Works regularly schedules solid waste collection/recycling equipment replacements (e.g., for new trucks, carts, etc.). Table 5 is a reformatted version of the City's solid waste equipment replacement schedule, but for solid waste trucks only. This data is derived from information provided by City staff and presented in the earlier Foth memo (Refuse Collection/Recycling Cperations Review & Best Management Practices Summary; December 7, 2018). Table 5 shows the subtotal capital budget estimate of equipment needs for solid waste trucks only for this entire seven year period (2015 through 2021) is about$1.7 million. Table 6 is a reformatted version of the City's overall slid waste collection/recycling equipment replacement schedule, but for all types of materials and by year. Table 6 is from the same original information provided by City staff, but reformatted to present the capital truck equipment replacement schedule and budget needs by year and by type of material. These truck replacement schedules and new equipment needs are current estimates developed by City staff. This memo reviews and analyzes these schedules and equipment but does not alter the underlying cost or financing assumptions. This fees analysis memo is focused primarily on solid waste collection equipment, operations and fees. However, it is important to put the expenses and revenues in context ofthe overall solid waste system. The solid waste truck equipment is 42% ofthe overall equipment replacement schedule in Table 6. Recycling equipment is also 42%; yard waste equipment is 6%; and other equipment is the remainder. The City's Solid Waste Capital Improvement Program (CEP)provides for the replacement of trash, recycling and other trucks over the five year period from Fiscal Year 2020 through Fiscal Year 2024. In general, the new truck purchases are planned to replace the older, existing trucks of a similar type and body style. The side loaders are semi-automated trucks and will continue to be used to collect trash, bulky items, recyclables, yard waste and food scrap. City staff have proposed to purchase two automated side loaders (ASL) trucks in Fiscal Year 2021 for solid waste collection only. The ASL trucks, while more expensive than semi-automated trucks using cart flippers, are designed to improve workers' safety and improve collection efficiency. Using standardized, City-provided carts on these ASL Page 12 routes will also improve neighborhood aesthetics through reduced litter associated with the use of trash bags as the only container. The two ASL trucks purchased in Fiscal Year 2021 will be utilized for solid waste services in areas of the City that are currently serviced by one person side load trucks. Table 5 Equipment Replacement Schedule By Fiscal Year(FY): Trash Trucks Only Grp Year Make Model Type Proposed Replacement Bud;et No. Replacement Type Year 3401 2016INTERNATIONAL 7500 Rear Load FY 2015 $138,500 3402 2017 AUTOCARACX Side Load FY 2017 $275,627 XPEDITOR 3404 2010 INTERNATIONAL 7400 Rear Load FY 2018 $243,000 TANDEM 3418 1998 CHEVY C3500 Flat Bed FY 2018 $36,225 3412 2012INTERNATIONAL 7400 Side Load Side Load FY 2020 $245,000 3411 2012TERNATIONAL 7400 Side Load Auto Load Side IN FY 2021 $338,130 2013 INTERNATIONAL 7400 Automated Side 3415 SBA 4X2 Side Load Load FY2021 $338,130 Subtotal of Trash Trucks Only $1,614,612 Table 6 Equipment Replacement Schedule by Fiscal Year(FY): All Material Types Type of FY2016 FY2017 FY2018 FY2019 FY2020 FY2021 FY2022 FY2023 TOTAL Material Trash $138,500 $275,627 $134,530 $142,339 $245,000 $676,260 $608,628 $620,800 $2,841,684 Recycling $138,500 1245,000 $383,500 Yard Waste $142,339 $142,339 Other $111,581 $111,581 TOTAL $277,000 $275,627 $134,530 $396,259 $490,000 $676,260 $608,628 $620,800 $3,479,104 Page 13 Table 7 presents the City's Annual Solid Waste Program budget for Fiscal Years 2017, 2018 and 2019. The Solid Waste budget operates as an enterprise fund such that it must remain self-sustaining based on program user fees and program revenues; no other taxed- based funding is used to finance the operations. Therefore, the fees charged must cover the operating and capital expenses. Significant changes from year to year will depend mostly on the nuances ofthe annual schedules for debt service and payments to depreciation. From the revenue side ofthe ledger, the "solid waste fees" are relatively predictable and represents 91% of total revenue in Fiscal Year 2019. "Other revenue" represents the remaining 9% of total revenue in Fiscal Year 2019 and includes non-solid waste fees and other line items such as: recycling, recyclable materials sales, large item pickup, yard waste, leaf rake out, food scrap, and other miscellaneous revenue. Table 7 Solid Waste Annual Program Budget (Fiscal Year 2017 though Fiscal Year 2019) FY 2017 FY 2018 FY 2019 Actual Budget Requested EXPENSES Administrative OverheadRechages/Utility Billing $1,089,206 $914,569 $927,857 Refuse Operations $2,791,420 $2,896,457 $2,979,064 Debt Service-Refuse $59,853 $6,842 $7,363 Payment to Depreciation $224,374 $350,000 $460,000 Total Requirements $4,164,853 $4,167,868 $4,374,284 REVENUES Refuse Fees(Mel tipper carts/other) $3,783,126 $3,816,978 $3,954,135 Other revenue(fees,sales,miscellaneous) $406,454 $313,575 $386,175 Total Resources $4,189,580 $4,130,553 $4,340,310 Annual Operating Surplus(Deficit) $24,727 ($37,315) ($33,974) Solid Waste User Fee ($/HH/Mo) $14.77 $15.11 $15.37 Capital Equipment Needs - Carts In Fiscal Year 2018, a line item budget for the solid waste program ("refuse collection") account for carts was $19,500. In past years, the City has generally been ordering single truck load - quantity orders from their cart manufacturer. The orders have been placed "as needed" to replace damaged carts and new carts under this line item budget as a form of supplies. Carts are ordered annually to be replaced at a maintenance level. Moving forward, the City may wish to consider changing the carts to a capital cost similar to trucks and including this in the C[P budget. Page 14 The City is analyzing the costs of moving towards a citywide ASL system with City- provided standardized carts for all residents and subscribing businesses. Cart purchase costs could be changed to a capital expense instead of an operating expense. Amortizing the annual cost of carts as a capital expense is a more typical approach to budgeting under a system when carts are provided on a standardized basis throughout the entire city. Assuming the City needs a total of about 21,000 carts, and approximately 3,000 are already in-stock(in use or in storage), there is a net need of 18,000 new carts. Using a budget estimate of$55 per cart, the total capital cost is roughly estimated at $990,000. New PAYT Fee Schedule - Potential Changes Table 8 displays one scenario of specific prices over the next five years (Fiscal Year 2020 through Fiscal Year 2023). Two key variables drive the annual revenue calculations for each year: "Price" is the dollar per household per month ($/HHJMo) fee. This is a placeholder value for the "New Basic Service" solid waste collection level for this scenario. "Assumed Count Percent' is the relative split of total number of household and business counts as allocated between the three slid waste service levels / fees in this scenario. The starting "New Basic Service" fee is shown as $16.50 in Fiscal Year 2021 under this scenario or approximately a 7% increase over the Fiscal Year 2020 fee of$15.37. This accounts for the option to begin charging for the capital costs of providing City carts. This is a conservative fee to help make sure adequate funds are available both for the purchase of carts and in the capital reserve to purchase the two new ASL trucks in Fiscal Year 2021. This potential new slid waste fee schedule shown in Table 8 could be adjusted in a number of different scenarios depending on fiscal needs (e.g., capital replacement fund, other budget considerations, policy constraints, etc.). Table 8 includes the price for each service level for each year. For each year, Table 8 also includes the PAYT incentive measure ofthe percent of Basic (35-gallon) for the Medium (65-gallon) and Large (95-gallon). The 48-gallon cart is not specifically listed as pricing mirrors the Basic Service and is intended to meet City policy goals. It is notable that under the current system and fee schedule, 84% ofthe City's customers utilize the "Basic Service" level (i.e., 35-gallon, customer-provided can or bag) at the FY18 price of$15.11/HH/Mo. Therefore, it is difficult to increase the customer subscriptions at the 35-gallon service level because most residents and businesses are already subscribed at this fee. The principle of diminishing returns is working against the objective of incentivizing customers to recycle more, divert food scrap, or otherwise reduce waste and downsize their solid waste service level. Page 15 Table 8.1 Potential Future Changes to Specific Solid Waste Fees: Fiscal Years 2021 to 2022 Year1 Year2 FY2020 FY2021 FY2022 Trash % of ed Calculated % of Assume Calculated Potential New Cart %cif New Count Annual New dCount Annual % of Total Service Lewis Size Price Basic Price Basic Percent Revnue Price Basic Percent Revnue Revenue 'Basic Service'35 gallon 815.32 $1650 85% $3,466,980 $1675 87% $3,621,645 79% Medium 65 gallon 820.65 34% $2500 52% 10% $618,000 $2600 55% 9% $581,551 13% Large 95 gallon 829.00 89% $3500 112% 5% $432600 $3600 115% 4% $357,877 8% TOTAL 100% $4,517,580 100% $4,561,073 100.000% Table 8.2 (continued) Potential Future Changes to Specific Solid Waste Fees:Fiscal Years 2023 to 2025 Year3 Year4 Years FY2023 FY2024 FYYear2025 Trash % of Assumed Number Calculated % of Assumed Calculated % of Assumed Calculated Potential New Cart New Count of Annual % of Total New Count Annual New Count Annual Service Lewis Size Price Basic Percent Accounts Revnue Revenue Price Basic Percent Revnue Price Basic Percent Revnue "Basic Service'35 gallon $1700 89% 18,531 $3,780,388 83% $1725 91% $3,943,265 $1750 92% $4,066,134 Medium 65 gallon $2700 59% 9% 1,874 $607,161 13% $2800 62% 8% $562,696 $29.00 66% 5% $512,686 Large 95 gallon $3700 118% 2% 416 $184,897 4% $3800 120% 1% $95,457 $3900 123% 1% $98,496 TOTAL 100% 20,822 $4,572,446 100.000% 100% $4,601,418 100% $4,677,317 Page 16 Correspondingly, there is a relatively low number of current subscriptions at the larger levels of service: 48-gallon carts (City-provided) 4% Oversize 50-gallon can(customer-provided) 3% 65 gallon cart (City-provided) 7% 95 gallon cart (City-provided) 2% Therefore, while the City encourages "downsizing" of slid waste service as an objective of the PAYT system, the revenue generating potential from these customers at the larger service levels decreases as the number of subscribers decrease. This phenomenon is displayed in Table 8 by looking at the five year trend in percent of customer counts and the calculated annual revenue for the medium (65-gallon) and large (95-gallon) service levels. Findings and Discussion Several key findings may be drawn from this analysis. 1. Advanced planning will be critical to the success of a major system change. Residents and businesses are very well trained under the current system and new solid waste set-out instructions and service level options will need a period of careful public education, outreach, and community engagement. A slow and steady adjustment period will be helpful. Converting one route at a time to the ASL system with standardized, City-provided carts will be instructive for both the City collection crews and the public. 2. The City should consider the advantages and disadvantages of changing the cost of cart purchasing to a capital expense instead of an operating expense. 3. The new solid waste fee schedule will likely require an increase compared to Fiscal Year 2020. The fee change example shown in Table 8 is a potential scenario used primarily as a discussion and analytical tool. This fee model can be easily modified by City staff to create additional fee change scenarios that better fit the needs of the Dubuque and the current fiscal constraints. 4. Once a complete plan for testing the new ASL system and the accompanying new fee schedule has been determined by City management and elected officials, there will be a need to develop a package of public education and communication plans. This planning should begin as a part of the consideration of this fee analysis and overall system review. 5. As the City moves towards an automated system using ASL trucks and standardized, City-provided carts, there will be a need to reduce the number of "overflow" and oversize choices in the fee schedule. Simplifying the fee schedule once the new ASL program is ready for launch citywide will help communicate the new fees. Page 17 6. The shared service program could be continued. However, all customers should continue to subscribe to at aminimum the "Basic Service" level. 7. The discount program could be continued as this may serve broader City policies for equity and to help assure a minimum of slid waste services is provided citywide regardless of economic ability to pay. 8. Retain the City-provided, 48-gallon trash carts as a service provided in City- specified areas to accommodate other City policies with pricing and increases similar to the "New Basic Service". 9. Automate as much of the City garbage services as possible utilizing appropriate trucks and carts. 10. Increase all levels of solid waste services to be consistent from a cost per gallon perspective utilizing the Base Rate annual adjustment percentage for consistency. Page 18. A GUIDE TO IMPLEMENTING A CART- BASED RECYCLING PROGRAM (i ) THE RECYCLING PARTNERSHIP THE RECYCLING 4)---/," PARTNERSHIP Dear Reader, Since 2003,The Recycling Partnership has been working to get more,better material into the recycling supply chain.Today we do that work by focusing on two key areas: access to recycling(both point of access and volume of container)and quality(low contamination is a must).We have four mechanisms to help: technical assistance when it comes to operations,education and outreach tools to drive community engagement,grants,and working with elected officials to help them understand the impact of their community programs.This robust model is working nationwide and we're very proud of its measurable results. Local governments offer recycling programs because their citizens look for effective community services and because demand for recycled cans,bottles,and paper is higher than ever before. Our charter is to help communities offer stronger,more cost effective recycling programs and this workbook is one such tool designed to do that very thing. When communities transition to cart-based recycling,they see many positive outcomes including: • Cost savings: Local governments are able to save money in collection costs through the automation that comes along with the use of recycling roll carts.When Orange County,North Carolina converted to single stream cart-based collection,their collection costs were reduced from roughly$4/Household/month to doser to$3.35/household/month,equaling almost$200,000 in savings annually. • Improved employee safety: Communities that replace manual collection with a more automated cart-based collection dramatically preserve their most important asset: their staff members.Minneapolis,Minnesota reduced workers'compensation claims by$250,000 within the firstyear of transitioning to carts. • Ease of use improves participation rates: Without ease of use,participation is limited.It is projected that Recycling Partnership community Columbia,SC will experience a 500%increase in their recycling rates due in large part to the increased size of the recycling receptacle.That increased participation rate also affords more operational efficiencies for the City. • Less in the landfill means more savings: Increasing recycling decreases garbage,thus local governments realize more savings in garbage collection and landfill tip fees.While collection costs vary from one community to the next,the collection cost for either trash or recycling often exceeds$100/ton.For example,in 2014,Cary,NC reported a cost$137/ton for the collection and transport of solid waste, $122/ton for the collection and transport of recyclables.And places like Scarborough,Maine recently reported the town has saved$1.5 million in reduced garbage disposal fees since transitioning to cart- based recycling collection nine years ago. • Increased recycling is a net positive for our environment: Recycling Partnership community Richmond, VA recently made program improvements that will result in 10-year savings of more than 300,000,000 gallons of water and 143,000 metric tons of CO2.That's equivalent to taking 30,000 cars off the road. I'd like to offer a sincere thank you to The Recycling Partnership's Technical Council,a group of national recycling leaders who donate their time to help us develop tools like this,and more. We're grateful for your ongoing help. Sincerely, c1 �� - Keefe Harrison,CEO RecyclingPartnership.org 125 Rowell Ct Falls Church,VA 22046 TOOL S.RECYCLING ,; '';,,,4.',,,,,S .,,5,,,,,,: �-/ PARTNERSHIP CONTENTS Introduction: Why The Fuss About Carts? 4 Education and Outreach 9 Elected officials/Front line staff/ Citizens Budgeting 17 Trucks& Equipment/Drivers&Collection Crews/RFID Data Collection/Carts/MRF Processing/Contract Hauler/Education Collection 25 Collection Techniques/Routing/Hauling and Transportation Muti-Family 29 Key Considerations/Informing the Residents/Funding Processing 33 RFP&Contract Development/Quality Control Trucks 39 Truck Configurations/ Key Questions Answered/How to Purchase Cart Procurement,Delivery and Guidelines 47 Key Considerations/How to Purchase/Cart Assembly and Distribution/Common Pitfall: My Cart is Too Big!!! Grow and Maintain 57 Ongoing Communication/Measure/Improve Incentive Based Recycling 61 How Incentive Programs Work/Key Points/Incentive Programs Available to Your Community Appendix 64 This Carts Guide is a collected version of our online Single Stream Roll Carts module. A digital pdf with hyperlinks(underlined in the printed version)is available at tools.recyclingpartnership.org/archives,click on Digital Carts Guide. Printed on Neenah Environment.FSC 100%Post-Consumer COPYRIGHT©2015 THE RECYCLING PARTNERSHIP tools.recyclingpartnership.org Implementing a Cart Program 3 Mar T( OLS.PR igHP Sowsr for ro%w,.g Program Swam A Guide to Implementing a Cart-based Recycling Program CARTS (Cart Access = Recycling Tonnage) Whether you're creating an entirely new recycling program or upgrading from another system,this implementation guide will help make the transition to single stream curbside cart collection of recyclables easier. Need help explaining the benefits?Seethe appendix for a copy of this infoqraphic. O MGLE STREAM CARTS MUCHMOREBETTER MN MN r[I �•_., !_ • - - - L - - INCREASED RECOVERY. MORE CONVENIENCE. vc.:•am;J.n„ Residents can more easily fit all of their ;Jne cf•nate•lak.;t•cn.;cn•eacn recyclables into one container,then simply roll and ctne'131,11.`5 can•eccie• tncse Ite•ns tC tne!J•e. a'JJ-asJ Ica:n,:y. - Lidid keeps 400-450 materials LBS. PER � ccntatneo HOUSEHOLD t kR' Bulky materials fit r� PER YEAR - � f4ve,Co-n fc• recyc lacks - nllncle !C'ltane• not �� Mane I.slln;eas,e'than ca"yin i to CJ•c COST SAVINGS. Budgets benefit from decreased disposal costs,smaller collection crews, more efficiency on the route,and decreased workers'compensation. Rift t.`a•easeo: is Ils• iUtcmat,c, I legicility dilpCsel '<I _tN7 acompectfon to collect cols Ff mean TM"? ai-wookl9 CAm,onse Cfficibnt'autos Safety=Savings t-� ianJal ldtn3/: THE RECYCLING twisting minimize i . PARTNERSHIP stays safe from traffic in ca•. • I ' nc'eates safety 4 Implementing a Cart Program tools.recyclingpartnership.org TE O L SgA S'M" Cost Cost Savings Savings Efficiency Cart-based service results in lower worker's compensation claims and insurance RedixedOvethead°°°°l premiums and better route efficiencies,which translates to less fuel,maintenance and overhead.Plus, with more recovery comes less disposal and decreased disposal costs. Better Better Service Service Rol`ofUse rb Ease o Residents can more easily fit all of their recyclables into one container,then simply roll Contained Items those items to the curb. Worker Worker Safety Safety orf the Streets Switching to carts eliminates the need for your employees to bend down and pick up Less Limo heavy bins and if you transition to fully automated collection with an arm,you remove your employees from the streets. Increased Recove Increased Recovery Off the Streets Less Liforg Programs using carts can recover 450 pounds per household per year. HOW TO USE THIS GUIDE: This Guide is Modular Each section stands on its own. For example,if you have a firm grasp on everything except for cart procurement,you can simply use the section on carts. There Are Practical Tips(Pro Tips), Real World Examples, and Savings Alerts Exploring the idea of switching to carts?or looking to elevate a program with"strong bones"? If you operate a local government recycling program,this guide was written for you.It draws from real world experiences and covers what you really need to know to help you plan and budget your transition to curbside recycling in carts.It's chock-full of reminders to help you be successful,and it points out potential pitfalls and how to avoid them.You'll find concrete examples and rules of thumb to take much of the guesswork out of switching to carts,along with timelines to keep you on track. tools.recyclingpartnership.org Implementing a Cart Program 5 TOO LS,PREARTNERSCYCLING HIP OPERATIONS and EDUCATION: FULLY INTEGRATED FOR SUCCESS Establish policy and procedure language. Suppo o Q OPERATIONS talking points 0 0 I with data Reinforce education with consistent and reliable service. EDUCATION Educate the team and supporte Arm them with talking points. Support operations by educating internally and externally for best results. mi. zn. IMPLEMENTING CART-BASED SERVICE: 15-MONTH TIMELINE • Ready to get started?This timeline is an overview of a _ ® ® ® 15-month rollout. Seethe appendix. • - _._ ::.___ I.G44.n _ rwgirr�er� �� r w w .�--Liwie-• - G��wwe�ti�o�r .r -.-- ��i ••bre � yrti. �7Ir•••� moo 61s ._._�ti• f�w1•..M•y••=.•ea.a•s•••1 War yYf��«r YrYs^�� A Note About Variables Every local government is unique.Community characteristics,populations, housing density,budgets,procedures, available resources,geographic realities—these set your local government apart from the rest.They are the reasons that one size does not fit all when it comes to local government programs. Every local government has commonalities,too.They all have residents who create waste,some of which can be recycled. They all want to provide good service to those residents,and they all strive for efficient, cost effective operations. In the modern recycling world,they could all benefit from upgrading to the best management practice of single stream curbside cart recycling. This guide focuses on contract and in-house collection approaches and assumes that every household will get a cart.This allows for more complete coverage of integral topics from the local government perspective. Regardless of your approach, you will find useful information to make your transition as smooth and seamless as possible. Best of luck! 6 Implementing a Cart Program tools.recyclingpartnership.org TOOLS.PAERCYCNGP ,.,�,-;, k--,3P, . sK Ou r first three 2014-2015 Recycling Partnership cities were selected for grant support partly because galdiiiik their projected increases from adopting carts are so i Nirgr high. Florence, AL Richmond,VA "Villk Columbia, SC 90% 123% 500% projected increase in lbs per projected increase in lbs per projected increase in lbs per household:Florence,AL household: Richmond, VA household:Columbia, SC tools.recyclingpartnership.org Implementing a Cart Program 7 TOO L S.RECYCLING PARTNERSHIP 8 Implementing a Cart Program tools.recyclingpartnership.org EDUCATION AND OUTREACH YCLING TE 0 L S.RECNEHSH P `em s' • Recychnge s°°'R Education and Outrea `� ROLL CARTS Education Section Elected officials Front line staff Citizens Marketing Rule#1: Know your audience.When you're rolling out curbside cart recycling,your audience that includes all of your citizens,plus the elected officials and other decision makers who need to approve the new program,not to mention your front line staff who have to be ready to handle the wide array of questions they're sure to get.Providing adequate education is important but can be overwhelming.This guide will help you prioritize by identifying different messages needed for each of your key audiences. Intimidated?Don't be.Use these audience-specific tips, which will help you avoid some common pitfalls and take advantage of what other program managers learned the hard way. Education Timeline See the appendix. 0 THE REAL WORLD Every local government is different.Large cities like Columbus,Ohio with over 200,000 households in their program,have hired a private marketing firm to assist with education and outreach,while small cities like Smithfield,Rhode Island havea half-time employee working 20 hours a week working with residents of the community to improve recycling through education and outreach.The size,budget and technique are not important.The important part is thatyou consistently inform your residents so recycling carts are filled with good quality recyclables. 1 Elected Officials Department decision makers and elected officials have a lot on their plate.Suggesting the expansion of any public service in a time where budgets are tight isn't always an easy sell.Your community leaders always want to make the right decision for their citizens so help them understand the whole picture. Schedule a special recycling meeting.Brief your decision makers in advance of public meetings. Be fully prepared with the budget, game plan and rationale.One key strategy is to point to other local/regional examples that have made the transition successfully and share metrics from those examples.If resistance is anticipated in any part of the decision- making group,consider one-on-one meetings with key decision makers to build understanding,support and momentum. This is good for the health of the community,environmental as a whole, and your bottom line. 10 Implementing a Cart Program I Education and Outreach tools.recyclingpartnership.org TEOLS.RECYCLINGRTNERSH 5' /or• Rcoyame Prognons Be quick and to the point.Keep in mind elected officials have a wide array of issues they must understand and make decisions about.Bulleted lists,graphs and pictures are all powerful ways to get a point across efficiently. Show the whole fiscal picture.It's important to profile beyond just the recycling budget by including: •Truck and cart capital. More recycling trucks means fewer garbage trucks. •Increase in recycling tonnage potential with carts. •Decrease in workers' compensation insurance. •Decrease in garbage tonnage and avoided tip fees. •Truck maintenance cost,fuel, employee time and landfill tip fees. •Possible decrease in garbage collection costs if one or more routes can be eliminated through route consolidation because of a decrease in the amount of garbage that must be collected.Recyclables have a lot of volume frequently more space than weight,so garbage trucks won't fill up as fast. • If using automated collection,show potential for increased worker safety and decrease in workers'compensation claims. Increased worker safety is a big deal.Automated cart collection means fewer accidents which saves lives and money. •If using automated collection,show the potential for fewer employees involved in collection—just one per truck covering a large number of households. •Show route efficiency with more automated collection and compaction. •Calculate reductions in recycling collection costs if more efficient one-person compacting trucks(and possibly automated trucks)replace rear packers that require two or three workers.Total cost of garbage collection including:If your community is transitioning from recycling bins to carts: 0 THE REAL WORLD After Transitioning from bins to carts using semi-automated collection,the City of Minneapolis realized a savings of over$250,000 in workers'compensation claims within the first year. Financing approach and cost to citizens. • Show how the program will be paid for, including the impact on citizens. • Be sure to highlight when capital purchases will be paid off and the improved financial sustainability for solid waste management.This is a better long-term solution! Proactively address the size and shape of the cart.Concerns over the new cart being too big and hard to manage always come up.Stay in front of this common but short-lived concern: • Use the resources in this guide(see the appendix)to show the differences in the size and similarities of the footprints. •Explain that the larger cart allows for bulky items like cardboard and five-gallon buckets to be recycled easily. •Explain how the cart keeps the recyclables contained and dry and eliminates blowing litter. • Describe how the larger carts provide extra capacity for future recycling growth.As the suite of acceptable items grows,you'll be ready. • If you are planning for the larger cart—96 gallons—be sure to explain that the extra capacity allows for program maximization and opens the door to an every other week collection schedule. tools.recyclingpartnership.org Implementing a Cart Program I Education and Outreach 11 T(1 0LS.RRCYCLINGTNERSH soosmr%wwy Program Support 0 THE REAL WORLD As for large carts being hard to manage,consider the following true story: During a public meeting in a small coastal town in North Carolina,the City Manager's 70-year-old mother entered the room rolling a large recycling cart.She parked it in front of City Council.After a brief pause,the City Manager himself popped out of the cart and exclaimed:"If my dear mother can pull my 200 pound body down this aisle,I'm sure most of our citizens can handle pushing a cart down their driveway!" (Note that some citizens will actually not be able to handle the cart, or a bin, or a garbage container.Be sure to provide for them in your collection plans.) 1 Front Line Staff It's time to get personal.Your front line staff,from the driver that collects the carts to the customer service staff who answers phone calls and emails, is interacting one-on-one with your citizens on a daily basis.They are the public face of your program,and they will be the ones answering the majority of the questions.It is mission critical to educate them on cart recycling details early and update them immediately with any changes. Here are some key points to remember: Prep the phones.Once the community(or possibly"elected board")has approved the move to carts,provide talking points,answers to frequently asked questions,and other details to all staff who answer the phones.As soon as citizens start to see information in the news about recycling changes,they will begin to call.Your staff must be ready. Arm the trucks.Whether you're collecting in-house or through a private hauler,ensure that each truck has a stack of up-to-date educational handouts.Keep it simple by focusing on materials accepted and how to use the cart.Instruct each driver to provide handouts to anyone asking questions. Meet the need.Have a hands-on meeting with all front line staff. Showcase and pass around samples of the recyclable material that is accepted and not accepted.Review the expected common questions and the best answers. Consider role- playing exercises as part of the meeting.Stress the importance of being helpful,supportive and positive. Follow up with informal check-ins to learn what common questions are arising;you can then work to address those more broadly. PRO TIP Takeyour front line staff on a field trip to your local MRF.Seeing the process first hand will build their understanding and improve their ability to educate citizens. 1 Citizens This is the big campaign.Your audience is vast and varied,and their participation in the carts program is critical. Let them know the program is coming,carts are being delivered,and how they should use them.It's much easier to get it right from the beginning than to try to change behavior later. Spend the effort up front!Make it pertinent to them,and employ some of the following tips and tactics to bolster success. Create a home base.Provide one consistent phone number and website for assistance and additional resources. Make sure those resources are stocked with current information that's branded to represent your recycling program and you're ready for business. Kick it off. An event can bean easy way to generate news coverage and buzz.Involve community leaders to attract more attention,and be sure to prep those leaders with talking points. 12 Implementing a Cart Program I Education and Outreach tools.recyclingpartnership.org T� OLS.ARCNERSHIP I'`.so Y� r�Mw�sr��.s•no•. Hit the road.Community groups are an efficient avenue to various segments of your community. Schedule some visits and talk with these engaged citizens.At the very least you can educate them,and you may be able to turn them into ambassadors for your program.Many organizations support online chat groups or LISTSERVs that you might be able to plug into.You know your community,so choose the most diverse and far reaching groups in your area. Deliver carts with information.When you deliver carts,be sure to include an informational packet.Remember that cart recycling is new to your citizens,and the cart is the daily embodiment of the program for them. Connect it to the right information and you'll be off on the right foot. 1ST and 3R0 MONDAYS gRE 17 AUTOMATED COLLECTION REQUIRES• S ID ACCESS Race your cart at the 7 21 • aaD wrth at least 311 i �•_ ` • open space to allow for ;1_ 21 pickup access. • • Vir Rollout Schedule 000 00 Collection Sdnedule Accented MaterialsTITO Set Out Instructions 11 0 0 Tues. Roe number HEY,CITY OF FLORENCE! `` ET YOUR NEW RECYCLING CART. Website _ Include the critical details: •A graphically rich postcard displaying accepted materials. •A calendar card with the exact days that home has collection. • A diagram of how to set the cart at the curb. For example,show the cart at the curb,three feet from the mailbox and other carts,free from overhanging trees,handle facing the house,and out by 7 a.m. •A magnet and sticker displaying accepted materials. • A letter from the mayor or another community leader briefly outlining WHY and HOW,and thanking each citizen for participating. Affix the packet securely in a waterproof baggie or envelope.—place image of baggie here from cart rollout in Florence •Many communities choose to tie the packet to the cart handle. •Cart manufacturer IPL stuffs material in an envelope with a peel-and-stick backing. • What not to do:communities have tried simply pinching a brochure under the cart lid, only to have those materials ruined by rain, whipped around town by wind,or slipping to the bottom of the carts for citizens to fish after. tools.recyclingpartnership.org Implementing a Cart Program I Education and Outreach 13 RECYCLING TE O L S.PARTNERSHIP Iw.Sou F goh�q Rog.om Swoon It's never one and done.Fora person to truly absorb a message,it typically takes three to seven"touches."A letter or press release only counts as one.Consider other options like cart packets,banners,municipal bill inserts,yard signs, stickers on newspapers, videos,radio commercials,local media and social media. t ENENcE Al111Y1 I THE REAL WORLD The City of Tampa,Florida found success through speaking at different community group meetings to discuss the new carts that were going to be delivered.Staff from the City of Tampa's Solid Waste office scheduled meetings with various neighborhood Home Owners Associations(HOA)s and civic groups.This allowed citizens from different sectors of the community to ask questions to learn about the carts,give feedback to the city,and spread the word throughout the community. Q PRO TIP Fewer words,more pictures.What materials do you accept?How should citizens position their carts at the curb?Show to tell. Keep it simple.Perhaps more than ever,people are busy.Show that cart recycling makes their lives easier.This is more than a program improvement,it's a life improvement. Simplifying people's lives is universally accepted as a good thing. Keep a positive tone.Don't guilt your residents into recycling.Your residents will respond better to positive reinforcement and will want to continue improving the recycling system. Don't bury the lead.When you talk about rolling out carts,avoid the temptation to inform your audience of EVERYTHING happening with your program.Some communities bundle cart information with details on upcoming special events,public safety,and employee of the month...the list goes on.That approach can overload the audience and the cart messages get lost in the mix. 0 PRO TIP Media relations.Engage local media early and often for free or earned media.Invite them to events and get them access to key players.Send them pictures and stories with great quotes.Develop letters to the editor from various solid waste reps. 14 Implementing a Cart Program I Education and Outreach tools.recyclingpartnership.org TCO L S RECYCLINGhoar&arm<for re%w,ye«3am Samoan ® SAVINGS ALERT Don't go it alone.The Recycling Partnership has created full campaigns with a host of professionally designed materials for launching carts programs.Check them out and use them! Visit tools recvclingnartnarchin nrg.for resources. yr--Arii-itil fl fEIR TNT., .,r nCK Iv- „oily pi, , W irifkr / tools.recyclingpartnership.org Implementing a Cart Program I Education and Outreach 15 TOOLS.RECYCLING PARTNERSHIP 16 Implementing a Cart Program I Education and Outreach tools.recyclingpartnership.org BUDGETING TC 0 L S S.PARERTNERSHIP CYCLING ,� � • ,,,a,,,8 .."' .,"w'",, BUDGETING ROLL CARTS You're probably well practiced at budgeting for your normal operations and taking into account equipment,personnel,fuel, maintenance,contractors,education,and(hopefully)recycling revenue streams.Budgeting for a carts program has a few nuances that must be considered,but it's not so different from what you've been doing for years.Here's what you need to know: Budgeting Section Tonnage Calculator: See the appendix. Trucks&Equipment !ss-cco• . 1s1— Drivers&Collection Crews _e - RFID Data Collection Carts MRF Processing Contract Hauler _-_ Education Trucks and Equipment Just like the rest of your fleet, or your personal vehicle for that matter,you've got to purchase,maintain,and eventually replace your cart-specific trucks and equipment.Variables in body and chassis types,order sizes,and added features will dictate actual costs,but here are some general figures you can use in your calculations: Cab,Chassis and Estimated Estimated Annual Replacement # of Body Configuration Capital Maintenance Schedule Employees/ Truck Fully Automated $210,000 to$280,000 $20,000 to$30,000 7- 10 years 1 Side Loaders Semi-Automated $180,000 to $250,000 $15,000 to $25,000 7- 10 years 1 to 2 depending Side Loaders on route config. Rear Loaders $110,000 to $180,000 $10,000 to $18,000 7- 10 years 2 to 3 depending on route config. Narrow Rear Loader $150,000 $10,000 to $15,000 7- 10 years 2 to 3 depending for Alley Collection on route config. Front End Loader $260,000 $25,000 to $30,000 7- 10 years 1 Bucket Attachment $80,000 $3,000 to $5,000 7- 10 years 1 for Front End Loader Split Body $210,000 to $280,000 $20,000 to $30,000 7- 10 years 1 to 2 people depending on side vs.rear loading 18 Implementing a Cart Program I Budgeting tools.recyclingpartnership.org .RECYCLING 5' roFgengrq � TE OLS Of course,that's only half of the equation.You need to know how many trucks you'll be purchasing to complete the formula.The key figure you'll need is the total number of homes that will receive service,but there are other variables that can come into play:the number of hours your drivers work each day,the density of your community,total route miles, the distance to unload,and possibly even the level of traffic.For simplicity's sake, let's look at what it takes if you assume 10-hour work days, single-family units(no more than four to six units),and a recycling facility relatively nearby: Weekly service:((Total number of homes/5 days)/1,000 homes per day)*1.25 back-up vehicles=number of recycling collection trucks needed including back-ups.Every other week collection:((Total number of homes/10)/1,000 homes per day)*1.25 =number of recycling collection trucks needed including back-ups. For example, let's look at a city that wants to collect every other week and has 100,000 households. 0011111., • 100,000 Households = I * 12 .5 • Trucks for every other week collection Keep in mind,25%back-up capacity is not a perfect science.You can also make older trucks in your fleet work,and we always recommend cost effective techniques like this.These formulas are fora basic understanding of how many trucks you may need.Each community is different.Very small communities that only have five trucks can possibly retrofit older trucks to make do or they may have the ability to organize routes in a way that will leave trucks available for back up. 0 THE REAL WORLD Once you roll out your cart program,you will see a notable difference in the garbage tonnage your local government collects and disposes.Make sure this is understood in your garbage collection and disposal budget.Kent Seyfried,Solid Waste Manager for the City of Olathe,Kansas,was shocked to see residential garbage tonnage decrease by nearly 8,000 tons after a year of collecting recycling in carts. ® SAVINGS ALERT Many communities share trucks between garbage and recycling routes to save resources and reduce the need for back-up vehicles.This is not always recommended,but in a pinch just make sure the garbage residue does not affect the recycling stream. Drivers and Collection Crew We've made this one easy for you. In the last section we walked you through how to figure out the number of trucks you need in service,along with the number of employees you need on each truck type.Just do the math.Your HR department will be able to provide pay ranges and the cost of benefits for drivers and laborers, completing the equation. ® SAVINGS ALERT Sometimes the decrease in workers'compensation claims and insurance premiums area city's biggest savings.Don't forget to includethis savings when looking at the full employee cost. tools.recyclingpartnership.org Implementing a Cart Program I Budgeting 19 T( O L S RECYCLING s' m• Rcoyelmge,g•"sISn°'` RFID Collection and Reporting As a reminder,Radio Frequency Identification tags,or RFID tags,transmit data through electromagnetic induction or radio waves.You can use them to capture a multitude of data to assist with your overall program—participation rates, low performing areas(good targets for education),service verification,truck location and routing.This data provides powerful knowledge for maximizing your program.Do yourself a favor and take advantage of the option. You'll need some basic equipment and services: Equipment •RFID tags.You need one of these little data tags on every cart.$0.70-$1.00 per cart. •Truck readers.These allow your collection vehicles to capture data from tags on carts.$8,000-$15,000 per truck. •Handheld readers.You'll use these for asset management and ongoing tracking.$3,000-$7,000 per unit.Get one for asset management at your facility,plus one for every crew that will be delivering and maintaining carts in the field. Services •Cellular data plan.This allows your trucks to transmit captured data.$15-$50 per truck per month. •Web-based data plan.You'll use this to access your data and related analysis in real time.Plans vary widely from very basic to deluxe,depending on the type and level of information you want to capture.$160-$2,000 per month,though typical costs are closer to$300-$600 per month. ® SAVINGS ALERT You may be able to combine your cellular RFID plan into your existing local government cell phone plan. Carts The average cart should last 15 to 20 years.Think about that. What did your recycling program look like two decades ago?These carts you're about to order will weather a number of changes, while serving as a daily touchstone to your program for citizens. Be thoughtful in this purchase!Carts are made of plastic,and as such fluctuations in resin markets, or oil markets for that matter,can have a huge impact on what you pay.Other variables include freight,order size,and special features. That said, here are some general figures you can use in your calculations: 35-gallon cart $32-$45 64-gallon cart $40-$50 96-gallon cart $48-$55 Assembly and Distribution $3.50-$7.00 per cart Optional Features: RFID Tag:$0.70-$1.00 In Mold Label:$0.75-$1.50 Rubber Wheel:$3-$6 per cart Larger plastic wheel(generally 12"): $1-$2 per cart 20 Implementing a Cart Program I Budgeting tools.recyclingpartnership.org TE OLS.RECYCLINGRTNERSHIP 5' !or• re%wwyProgram PRO TIP Protect yourself from resin market variability by including resin escalators/de-escalators in your cart contract.These clauses will allow cart vendors to be more aggressive in pricing as they take advantage of market shifts. OPTIONAL FEATURES IML(In Mold Labels)are one place to communicate generic information IML about how to recycle,just keep in mind that carts can last 15 to 20 years and instructions may very well change in that time. RFID RFID(Radio Frequency Identification)Data collected from these tags is crucial to evaluate and plan your program.Even if your program is small, y� or if you don't have the capacity to utilize the data,it is more economical to deliver carts with these tags versus retrofitting them. Wheels Wheels can be a maintenance issue.Talk to your cart vendor to decide what make is the best for your community. As with trucks,the unit price is only half of the equation.How many carts should you get?How about spare parts' Here are some guidelines: •Make sure your house count is up to date and accurate,and add on 1-5% more to be safe. • Pile on another 1-3%to replace lost,stolen or broken carts. •Experiencing high growth in your community?Add up to 5%.Your planning department can help refine this figure. • Order enough extra wheels,lids and catch bars to repair 1%of carts in service.You'll need them as drivers get used to the automated arms during the first few months after rollout. Funding Options for Carts If you've done your math correctly,you're looking at a sizeable capital outlay to purchase carts for your program. Consider some of the following options for financing this investment •Many local governments tap into their reserve funds and pay it back over time. • Some local governments lease the carts back from their haulers who purchase the carts.Keep in mind it is most likely cheaper for the local government to purchase the carts themselves. • Some cart companies can facilitate leasing programs through third party lenders. • Creative private sector financing may be available. For example:Closed Loop Fund a v.closedloopfund.com ® SAVINGS ALERT Grants,grants,grants!Look to your state recycling office and beyond. Ask The Recycling Partnership about cart grant opportunities.A sample of the 2015 Cart Grant RFP is ere. Join our mailing list to hear when new grant opportunites are released. tools.recyclingpartnership.org Implementing a Cart Program I Budgeting 21 TE OLS.RECYCLINGRTNERSH so Slime 0 PRO TIP Don't forget that the purchase of recycling carts is linked to the overall system cost adjustment.Though it can be expensive up front,your collection costs will go down. The carts'extra capacity can also allow for every other week collection wherein local governments find additional savings when transitioning from weekly service. ► MRF Processing - Single Stream Revenue How do you feel about risk? While there are infinite possibilities for customized recycling processing deals,there are two primary options when negotiating single stream revenue with your MRF:market-based/variable rate pricing or flat rate. As the names imply,one offers greater rewards when markets for recyclables are up, but fewer rewards when things go south;the other provides stability but may not maximize long-term revenues.It's rather like rolling the dice versus playing it safe,though you can hedge your bets and protect both your program and the MRF by negotiating floors and ceilings. 0 PRO TIP Get creative with your MRF.You can work out a variety of deals tailored to suit your needs.For example,communities that are not closeto a MRF and don't want to deal with day-to-day hauling expenses may negotiate a condition that MRFs pay for hauling from a centralized transfer location in or close to their community,covering the cost through material revenue.You wantyour MRF to be successful!Work with them closely to make it a win-win relationship. Each MRF uses a slightly different formula to calculate its pricing.You will need to work closely with your MRF representative(s)to understand their structure so you are able to make informed decisions and budget for revenue. Here are the basics: Market-based pricing Typically,prices are adjusted monthly based on a pre-arranged formula like this: (Average commodity rates—MRF processing costs)x Negotiated%split* *50/50,70/30,85/15 or some other breakdown. For example,let's say the average commodity price is$95 per ton,the processing cost is$60 per ton,and the local government has negotiated a 70/30 split of profits.Here's how much the local government would receive per ton: ($95 average commodity rate—$60 processing cost)x 70%=$24.50/ton This formula can easily include floors and ceilings. For example,you and the MRF could negotiate terms for floor pricing so you never have to pay if the revenue drops below$0. Flat Rate This is a constant,standard price for your recyclables,typically negotiated for a set amount of time.To arrive at a figure, the MRF will need to have a basic understanding of the composition of your material. Prices could be anywhere from $0 per ton to$40 per ton depending on current market values and where you are in the country.You will miss out on any market booms,but sometimes in local government, steady and dependable budgeting is worth it. 22 Implementing a Cart Program I Budgeting tools.recyclingpartnership.org TOOLS.RECYCLING PARTNERSHIP M,So,,,,,c for,eoy,,,,,g Program 5,,mr CD PRO TIP It is important to note that revenue should not be expected.Every MRF relationship is different and recycling markets fluctuate.The most important take away is the saving. © SAVINGS ALERT Many communities share trucks between garbage and recycling routes to save resources and reduce the need for back-up vehicles. Contract Hauler Rather than providing local government-operated collection,you may choose to contract out for your hauling.In that case,you'll likely negotiate a price per household per month.Prices can vary dramatically across the country,and are affected by local structures including franchise agreements,subscription service,single-hauler arrangements,and bundled services—some combination of recycling,garbage, bulk waste and yard waste collection.For the purposes of this guide, let's keep things simple and assume that you're working with a private hauler as a sole contractor for curbside cart collection of recyclables.In that scenario you should expect the following price ranges: •Every week collection:$2-$5 per household per month •Every other week collection:$1.50-$4 per household per month / Education Single stream cart recycling is a BIG change for your program.It's time to make a BIG splash and fill those carts with lots of high quality material. A good rule of thumb is to spend$1 per household per year to maintain strong participation in an ongoing program. Fora programmatic change(like switching to single stream carts),add another$2 to$3 per household to cover the campaign while it is underway.Sound like a lot?Consider that a single stamp costs nearly$0.50.Not to mention the cost of what you're affixing that stamp to.(Okay,bulk mail rates can help you out,but you get the point—these things require a bit of capital.)Not convinced?Look at it this way: A strong campaign will decrease resident confusion,contamination and disposal expenses,increase quality and quantity of recovered materials and maximize use of recycling system capacity. Good news:Campaign material development is typically a substantial expense,but The Recycling Partnership has you covered there.Take advantage of our production ready pieces and drop your per household campaign cost to$2 or less. 0 THE REAL WORLD Albuquerque,New Mexico created a YouTube channel and produced a series of short videos about their new cart recycling program.For the cost of staff time plus$80 in promotions, they attracted almost 20,000 views throughout the city. tools.recyclingpartnership.org Implementing a Cart Program I Budgeting 23 TOOLS.RECYCLING PARTNERSHIP 24 Implementing a Cart Program I Budgeting tools.recyclingpartnership.org COLLECTION TE OLS.RECYCLING 5'RTNERSHIP !or• re%wwyProgram Swoon I COLLECTION ROLL CARTS ..ice It's all about efficiency.How can you collect carts from across your community as smoothly and as seamlessly as possible?What's your approach?Which routing options suit your needs?Can you haul straight to your MRF, or do you need to consolidate and transfer materials? Collection Section Collection Techniques Routing Hauling and Transportation Collection Techniques In general there are four approaches to providing collection services:municipality provided,contract,franchise and subscription.Note:for the purposes of this guide,we have focused on contract and municipality provided collection so that we could cover more integral topics from the local government perspective. Municipality Provided Collection.The local government manages,owns and operates all aspects of the curbside collection program. Contract Collection.The local government finances curbside service(e.g.,through taxes or fees that a citizen pays to the local government)and pays a private hauler to provide the service under a contractual arrangement. Franchise Collection.The local government awards or approves specific haulers to handle collection under parameters set out in a franchise agreement.Franchises can be exclusive to one provider or awarded to multiple providers,and may apply to specified geographic areas.Franchised haulers charge citizens directly to finance the service.The local government is not involved in financing or charging citizens for the service. Subscription Collection.The approach is a free market system,where haulers provide service to customers upon request, financing the service through direct charges to the customers.There is typically no involvement from the local government with this service,however some local governments do have close relationships with the haulers for educational and customer service purposes.Subscription haulers can be subject though to local regulations that mandate provision of recycling service and possibly specific kinds of service—cart based, at least every other week collection,etc) 0 PRO TIP Every household currently getting curbside service should automatically get a cart.If the conversion to carts allows the addition of other households to the program(e.g. condos),they should also get a cart.This maximizes access to convenient recycling for your residents,creates the strongest program,and is a current best management practice. Subscription programs are not as effective unless there is a mandatory recycling service ordinance that residents must adhere to.Opt-in or voluntary participation(meaning a home can purchase a cart only if they want to be involved with the program)is not recommended and not considered a best management practice. 26 Implementing a Cart Program I Collection tools.recyclingpartnership.org TC 0 L S.RECYCLING ,;,� , �%a eP,og.a.,,s„pp«, PARTNERSHIP Routing For communities with municipality provided collection,routing trucks through your community is a crucial part of efficient collection.You have expensive pieces of equipment out on the streets with full-time employees operating them.You need to use their time wisely and collect as many houses as possible in the safest way possible. Efficient routing saves time and money.Take the time to perfect your collection route.Click here fora great article in Waste360 that covers the importance of routing.(Waste360,The Load Less Traveled by Sean Kilcarr) The right way.Right-hand turns throughout the route conserve fuel and time,so make sure each collection vehicle is making as many right-hand turns as possible throughout the route to avoid crossing over traffic.This also helps drivers when they are learning the route so they don't miss any sections.It's easy to get turned around out there! Start to finish.Factor in where collection vehicles are offloading. If they are tipping their loads of recyclables at a different location than where they park at the end of the day,start collection in the neighborhood closest to where the truck is parked in the morning and end at the neighborhood closest to where the truck will dump at the end of the day. If they tip their load at the same place they park at the end of the day,start collection at the farthest point away and end close to the facility where the truck will dump and park. ® SAVINGS ALERT Fill-Er-Up.You do not want to haul air space to the MRF or transfer station.It's important to optimize the total number of routes so that each route is operating at high capacity. There will certainly be slow times in the yearly cycle of recycling when routes are less full, and busy times when route time will be longer,but on average the route should be at high capacity—packed out at the end of the day. Teach the route.Drivers have to know their routes.Here are two techniques for helping them: •Provide them with printed maps that highlight the route and include arrows to follow. • Use advanced routing technologies to provide drivers with turn-by-turn directions through an interface in the cab of each collection vehicle. Plan for backup.Each collection driver should be trained on all the routes so they can back up one another. 0 PRO TIP Drivers will be the first to notice major issues with routes.Have a driver test each new route a few times and provide feedback.Tweak along the way. Technological edge.There are several route optimization software packages that you can purchase to assist with routing, including:Routeware,RouteSmart and Fleetroute.While this software is an added expense,it can save you money over time through fuel savings and employee time.Many local governments and private haulers have success simply using ArcGIS to develop routes.Either way,you should make sure your routing software can integrate with your local government's GIS system.This will allow you to post maps and regions for collection days on your website for citizens to see their collection day.This will also allow you to continuously update street and address information over the course of time as new building permits are issued and other changes occur. tools.recyclingpartnership.org Implementing a Cart Program I Collection 27 TEOLS.RECYCLINGRTNERSH 5' /or• Recychng Programs Q THE REAL WORLD There are sure to be portions of your community that will be challenging to collect with a conventional collection vehicle.Cities like Minneapolis,Minnesota and Richmond,Virginia have a notable amount of alley collection,necessitating the need for narrow collection vehicles.However,in communities with fewer narrow roads,steep drives,or tight corners, there's a more limited need for such special collection.Places like Orange County,North Carolina are able to handle their special collection on a dedicated route serviced by a pick- up truck.In fact,you can even purchase cart tipper attachments for pick-up trucks,which may be considerably less expensive and more practical than buying a specialized collection vehicle.The lesson:Customize the right solution for your program. / Hauling and Transportation Many communities can drive their route trucks directly to the MRF and it is important to coordinate those material deliveries with the MRF.However,not every community has a MRF in their backyard.Thus,delivering material to the MRF in curbside collection vehicles may not be efficient.In this case consider building a central consolidation point for efficient emptying of collection vehicles,loading of trailers,and transportation of materials. This does not need to bean elaborate transfer station.It can be as simple as a concrete pad and canopy to keep material dry(as long as you have a way to load a trailer off a concrete pad).Some MRFs may assist by providing the trailers and possibly the hauling.This approach,sometimes referred to as a "hub and spoke"arrangement,is an effective way to feed a central MRF(the hub)from a number of more distant sites(the spokes).Many communities across the country take advantage of this technique. Generally speaking,it is financially feasible so long as you're not hauling more than 60 to 90 miles one way(or 1 hour to 1.5 hours of drive time). n 1� PRO TIP If you're hauling single stream recyclables in a 52-foot walking floor trailer, 10 tons of loose material per load is a good budget figure.With light compaction,communities have achieved 12 to 18 ton loads.However,compacting to higher densities is not always recommended as it makes processing the material at the MRF much more difficult. 28 Implementing a Cart Program I Collection tools.recyclingpartnership.org MULTI - FAMILY TOOLS.RECYCLING ,;,,,So,,,,,c;,,,eq,,,,,g„,g.„,,,S,,,,,,, PARTNERSHIP MULTI-FAMILY ROLL CARTS Multi-family Section Key Considerations Informing the Residents Funding Did you know that as the percentage of all total homes constructed,multi-family home construction is increasing while the percentage of single-family home construction has dropped?Did you also know that multi-family properties can yield more tons of recycling per stop than single-family households? As you make plans for your cart recycling program,be sure to factor in these treasure troves of material.They may require different collection, education and billing techniques, but the citizens deserve the service and your recovery numbers will get a great boost! What is Multi-Family? Picture apartments,townhomes,condos or high rise residential structures.Your local government likely has a working definition,such as "a property with more than four units." 0 PRO TIP Your cart vendor will need clear direction on how to deliver carts to these properties.Make sure you have developed a specific plan before ordering and tasking your vendor to deliver. / Key Considerations Multi-family that acts like single-family Some structures,including many condos or townhomes,have individual units with doors facing the street,lending themselves to collection on a regular curbside route.Identify those properties early and include them with your normal curbside rollout. Carts versus Front-End Load Containers For multi-family units that act like multi-family,you either need a cluster of carts or one or more front-end load(FEL) containers.If you know the number of multi-family units on a property,the math is simple: 1,96-gallon cart =5 units 1 FEL container= 12 units So,for every 60 units,you can go with 1 FEL or 12 carts. How do you choose? Take stock of your current assets and use what you've got. Fleet of front-end loaders?Go with FEL containers wherever feasible.Extra side loaders?Carts are the call. 30 Implementing a Cart Program I Multi-family tools.recyclingpartnership.org TOOLS.RECYCLING PARTNERSHIP Mar Sourc,c for Re<yolang Pmgrom SI4PPOr, How Many Carts? weekly collection .ial. 5 units .• 1 • 96-gallon cart 12 units .• 1 6-yd FEL6116.11111A `_ r PRO TIP FEL(front end load) containers on any property may require that an extra cement pad is poured in front of the container to bear the weight of the front end loader and your community may require screening for that pad as well.Some properties that have grouped two trash FEL containers together have had good success switching out one of the trash FEL containers for the new recycling FEL container. Still can't decide?Here are a few more things to chew on: • FEL containers take up less space than clusters of carts,but require thicker pavement or a concrete pad.Plus, contamination is more challenging to deal with. •Carts provide more flexibility and are easier to maintain,but they take up more real estate. Top truck type for collecting cart clusters Semi-automated side loading truck bodies with cart tippers on both sides are the best option for multi-family properties.They maximize the driver's flexibility in approaching and servicing cart clusters without needing to get out of the truck. It is not impossible to use fully automated trucks, but the driver will need to get out and roll the carts over to the arm to dump them. ► Informing the Residents In terms of communications,multi-family is a different animal than single-family.Residents don't tend to stay at the same address as long as single-family properties and keeping people up to date is more of a challenge.These time-tested techniques should hit the mark for program rollout and maintenance: Get buy-in from property managers.It's the multi-family version of train the trainer: Educate the property management office,and they will help their residents understand what to do. tools.recyclingpartnership.org Implementing a Cart Program I Multi-family 31 TEOLS.RECYCLINGRTNERSH 5' /or• Rcoyame Prognons Provide move-in packets.New tenants are typically provided an informational packet with their lease and key. Be sure that easy-to-follow recycling details area visible part of the mix. Use clear signs and labels at recycling locations.Make sure the labeling is visible and straightforward.Focus on items you do accept,and go with pictures over words wherever possible. Go door to door.This is a nice personal touch when rolling out the program.Consider revisiting the approach if participation or quality takes a dip—remember that tenants do turn over. Homeowner meetings.Attend complex community meetings with sample carts and brochures and be prepared to stay as long as necessary to answer questions. Consider the demographics of these complexes.Some may be senior citizens,others families,and other younger singles. Container size and type and the communication method will vary by each. Multi-family recycling requires creativity and flexibility. Be prepared to listen and adapt to each community's needs. PRO TIP Recycling requires convenience.Make sure your recycling station is located next to the garbage/compactor area,or many of those items you'd like to recover will unfortunately go to the landfill. / How can we afford to service these properties? The people that live on multi-family properties are residents of your community too,just like people in single-family homes. So why not ensure that these residents have adequate access to recycling?Though these properties can be defined as"commercial" in your tax department,these properties are certainly residential.Your single-family homes must pay for garbage and recycling collection service so your multi-family properties should do the same. Some or all of these properties can be collected within the curbside program, but many communities with large multi-family populations create distinct collection and routing for these properties. Be prepared! Create specific guidelines for multi-family dwellings. • Work with your planning department to define multi-family dwellings,then determine how many carts they get, where to site them,and whether to service them on regular routes or through a dedicated route. • Consider setting the right expectations by creating a local ordinance and making multi-family recycling mandatory. Some local programs do,not to mention the entire state of California! THE REAL WORLD Some municipalities,including Minneapolis,Minnesota and Albuquerque,New Mexico, require multi-family properties to volunteer for the service before the city will put them on route.Minneapolis considers multi-family properties to be four or more units(all units less than four are serviced by curbside collection automatically).Albuquerque provides one cart for every 10 units for properties with more than 25 units. 32 Implementing a Cart Program I Multi-family tools.recyclingpartnership.org r ..•• TOOLS.RECYCLING PARTNERSHIP Mar Sourc,c for Re<y,,,,g Program Support PROCESSIN RO LL, AfTs , Processing Section RFP&Contract Development Quality Control If you remember just one thing about processing,it should be this:your MRF is your partner. When a community switches to carts,it is adopting a strategy that will require the use of a Material Processing Facility(MRF)to"uncommingle"the collected materials.That is why it is so important to have a solid plan of MRF interaction as a core element of switching to carts,especially when choosing the range of materials you will collect. MRFs need large volumes of good quality material and local governments need to provide quality service to their citizens.Both parties benefit from the success of the other.So, whether you're sole sourcing to the only single stream MRF in your area or putting out a competitive RFP for several facilities,the MRF you select becomes your other half. Set your partnership up for success by being specific in your RFP and contract,and by working to deliver a quality mix of recyclables every day. In short,treat each other well and communicate early and often! 0 THE REAL WORLD Some larger local governments like Milwaukee and Waukesha County,Wisconsin were able to work together and develop their recycling processing solution through a public-private partnership.Here's how this might work:the local government provides a site,constructs a building,and makes a long-term commitment of their recycling tonnage,while the private partner designs,builds,operates and even finances the recycling facility. 34 Implementing a Cart Program I Processing tools.recyclingpartnership.org TOOLS.RECYCLING PARTNERSHIP Mar Sourc,c for Re<y,,,,g Program Support What is the typical commodity breakdown of single stream material? Aluminum Steel 3% Glass 28% PET 3.S% HDPE 2.S% Mixed Non-bottle Plastic 1.S% Mixed Paper/News 42% OCC 18%Cartons D Note:The composition of a single stream cart is slightly different city to city and continues to evolve. This is a general breakdown as of today, however,printed paper continues to decline while plastic packaging is on the rise. The iightweighting of material also continues to happen as companies continue to try and use less material to make their products.An aluminum can is not the same weight today as it was 10 years ago. ► RFP and Contract Development Single stream processing agreements require different RFPs,contracts and revenue arrangements than source separation or dual stream. Key Considerations for drafting your processing RFP and entering a contract: Material Mix.Be clear about the material you need processed.THE RECYCLING PARTNERSHIP encourages a common suite of materials be used in recycling programs—especially across a region.That makes recycling processing more efficient and makes education,outreach and consumer engagement much more effective, leading to more material!Here is a comprehensive list of materials to request.Note,not all MRFs can handle all of this material at this time and so you will have to make sure to get clear signals from MRFs about what they can and cannot take in their RFP responses.. •Newspaper,magazines,catalogs •All rigid plastic containers for food, beverages • Box/gray board including cereal,snack and tissue and household cleaners boxes,egg cartons,beverage carriers,paper roll cores •Aluminum food and beverage containers and foil •Office paper •Steel food and beverage containers •Junk mail •Aseptic and gable-top cartons • Corrugated cardboard •Bulky rigid plastics • Phone books and paperback books •Metal pots and pans •Glass bottles and jars •Bagged plastic bags tools.recyclingpartnership.org Implementing a Cart Program I Processing 35 TOOL S.RECYCLING ,�,� o k� Psv„� �-/ PARTNERSHIP Allow for evolution.Build flexibility into your contracts so your program can evolve.As new markets become viable,you'll want the ability to add additional materials to your mix. Ask the MRF to outline how this process will work:such as,regular audits of inbound material and adjustments based on the changing materials collected. Show and tell.Give clear information about your current program.Make sure the MRF knows where the material will be coming from, what you currently accept and how much tonnage you expect annually. Revenue sharing.While there are infinite possibilities for customized processing deals,there are two primary options when negotiating single stream revenue with your MRF:market-based pricing or flat fee. Select the right one for your needs. Seethe Budgeting Section for details. And remember that markets are international,thus fluctuate season-to- season,year-to-year.Work out an agreement that benefits both parties and can handle these fluctuations. Apples to apples.Be clear how you would like to be paid so you can easily compare the formulas and cost structure between proposals.Do you want a flat price or a variable pricing structure that adjusts with the market?The Budgeting ion of this module illustrates each structure. Additional items to ask for within your RFP: •Incorporate floors into the pricing to protect yourself when markets are low. • Understand MRF operating hours to ensure your trucks can dump during the hours you operate and during holidays you may still collect on. • Understand how the MRF checks for quality,the frequency in which they check,penalties that may be issued,and at what threshold they are issued. Single Stream Processing RFP (or go to tools.recyclingpartnership.com/processing) Minneapolis—Processing RFP Tampa—Processing and Marketing Recyclable Materials Tampa -Addendum SWANA and NWRA's Key Points to Processing Contracts PRO TIP Do not enter into processing contracts fora term of more than five years unless it is part of a public/ private partnership where both parties have some control over the processing services,materials included,etc.Both your community and the recycling industry are in constant flux,and you need to be able to adjust your contract to fit with the times.Re-evaluate carefully at every renewal. 450 Single stream programs with strong educational support can recover an average of 450 pounds per household per year and higher. Not taking glass? Drop that to 350 pounds. Either way, POUNDS these figures will come in handy when negotiating MRF deals. 36 Implementing a Cart Program I Processing tools.recyclingpartnership.org TC 0 L S Program s,, ,, 1 Quality Control Providing good quality material—the right materials prepared the right way—to MRFs is an ongoing challenge.You need to work with your MRF and your residents to come out on top.You want your MRF to be successful.Their success leads to your programs success. Collaborate with your MRF partners to help ensure this success. Load rejection clauses.Many MRFs include load rejection clauses in contracts.This shouldn't be scary. Work with your MRF to understand and negotiate the terms of load rejections.This will get you both to focus on collecting and processing good quality material that may equate to higher revenue and greater success for everyone. Know the issues.Work closely with your MRF to understand the biggest contamination issues.Invite your rep to drive routes with you.Visit the MRF to see your materials firsthand.Build that partnership. Consistency counts.Educate and inform residents on a regular basis. Keep the tone positive and encouraging. Check out helpful tips in the Education Section. Target issues.Incorporate specific,short-term campaigns to correct any problems. For example,if you are getting too many stringy items—hose, wire or rope—that are causing your MRF operational problems,run a campaign about that problematic material.Don't succumb to the temptation to simply create a long list of NO items. 0 THE REAL WORLD The City of Philadelphia found that their contamination rates were increasing to a level that was negatively impacting the City's MRF revenue rate.(They were seeing contamination rates averaging 12.70/0.) So the City entered into an agreement with their MRF that included regular incoming composition studies,and allowed the MRF to reject truckloads that were 15%or more contaminated.Upon rejection a photo is taken and the City is immediately sent the photo and description.The City then has the option to remove the contamination or the MRF can dispose of the load and back-charge the expense.To avoid these events the City has increased their educational efforts and incorporated additional internal measures, including random load inspections on recycling trucks,crew training with supervisors,crew discipline,and posters at their local yard. tools.recyclingpartnership.org Implementing a Cart Program I Processing 37 TOOLS.RECYCLING PARTNERSHIP 38 Implementing a Cart Program I Processing tools.recyclingpartnership.org TRUCKS TE 0 L S.RECYCLINGRTNERSHIour 5' ro• Recychng Program swop. TRUCKS ROLL CARTS Trucks Section Truck Configurations Key Questions Answered How to Purchase Lots of alleys?Parking on the street?Significant multi-family?Small staff?Preference for similar models for efficient maintenance? Sharing between garbage and recycling routes?Considering these types of questions will funnel you to the ideal mix of vehicles that meets specific local needs.Don't take this part lightly.Trucks area BIG purchase.Dig into the specs and give them due consideration. Side Loading Fully Automated Semi-Automated Rear Loader Semi-Automated PROS PROS Only 1 employee needed on each truck Can be collected with 1,2 or 3 PROS Joystick in cab allows driver to person crews Well-suited for alley collection service carts from within the truck Suitable for areas with dense Accommodates bin and loose hinimal entry&exit of cab for driver on-street parking material collection Good for areas that do not have Allows crew to easily check for Reduced workers'compensation curb and claims and premiums gutter contamination before servicing Best when there is limited to no Accommodates bin and loose CONS parking on street material collection Allows crew to easily check for 2 to 3 person crews needed for CONS efficient collection contamination before servicing More expensive than other truck Possible increased safety risk- configurations CONS crews may ride on back of body Employees must enter and exit for efficiency Not suitable for alley collection vehicle for collection Possibly less efficient-if crews do Cannot accommodate bin collection not ride on back,they must walk to Consider overhead wires and trees back of vehicle at each stop Sometimes these arms don't work well in areas with a log of low hanging wires and limbs Loose material outside of cart must be placed into cart and serviced after initial dump Does not easily allow inspection of cart contents before or during servicing 40 Implementing a Cart Program I Trucks tools.recyclingpartnership.org T( 0 L S.PARTNERS RECYCLINH Program Simre IP Hybrid Configurations Some options don't fit cleanly into semi-or fully automated categories,but can meet specific collection needs. Front End Drop Frame Loader Bucket Split Body PROS PROS 'ROS Accommodates mechanical arm Accommodates cart tipper or arm Can be side semi-automated or and cart tipper(one on each attached to the bucket rear loading configurations,thus side) one or two people per truck Allows use of existing front end Accommodates bin and loose loader fleet for curbside service Body is typically split 60/40—60 k material collection garbage,40% recycling(This Allows crew to easily check for means you could haul as much as contamination before servicing 18 cubic yards for garbage and 12 cubic yards for recycling) CONS Capacity is smaller(This is best for long rural applications where you might drive 200 miles in a day and only collect 300 to 400 houses. This is not applicable in settings where you are driving closer to 90 miles and collecting 800 houses) Application can be suited for very small,dense areas as well as long rural routes with relatively few homes/collection points 0 THE REAL WORLD The majority of cart collection in Minneapolis,Minnesota occurs in alleys,so the city uses narrowed body rear loaders.In Tampa,Florida where there are wider roads with curbs and gutters,the fleet consists of fully automated bodies. 1 Key Questions Answered How many households can a truck service? During a 10-hour shift,a single stream,compacting truck can typically service 800 to 1,100 homes. What's the capacity of a truck? Compacting bodies for each configuration range from 20 to 31 cubic yards. tools.recyclingpartnership.org Implementing a Cart Program I Trucks 41 TOOL S.RECYCLING PARTNERSHIP Mar Soinw for Reoyamg Prognam S,,, How much material fits in a truck? Average compaction for recycling bodies ranges from 2.5 to 3.5 tons per cubic yard.Thus,you can expect to pack a 31 cubic yard truck out at 10 tons of recyclables. How about data? RFID can easily be retrofitted onto any collection truck configuration. Design for ergonomics? If you expect to be in and out of the truck often with semi-automated trucks, we recommend getting low entry dual side drive cab and chassis. What's the best arm length? Side loading mechanical arms generally have a reach from 6 to 12 feet.The most popular length to purchase is 7 to 8 feet. Heavy duty option? Dumping loose recyclables may wear on trucks faster than bagged garbage. Consider thicker steel for the floor of the bodies to extend the life of your truck bodies. Design for environment? Compressed natural gas trucks are growing in popularity as well as hybrid collection vehicles.Consider whether they might work for you.There may even be tax incentives for private haulers to take advantage of if purchasing this type of vehicle.Want to learn more?Here is a case study from the U.S. Department of Energy on compressed natural qas trucks. (afdc.energy.gov, Publications,Compressed Natural Gas Refuse Fleets) Design for cross-over? If you collect a variety of route types—residential,multi-family and commercial recycling,and/or yard waste or garbage, and container types are similar,make sure your trucks can cross over between routes and programs to allow for efficient and effective use of capital and to back-up when trucks break down. Wait times? Trucks can take 160 to 210 days to build and ship.Be sure to factor that in! When to say goodbye? Even if you are buying all of your trucks at once,you shouldn't replace them all at once.Get trucks on different replacement schedules to ensure reliability and even out maintenance needs. For example,replace some trucks after seven years,others after eight,still others after nine.Be flexible—replace trucks that are causing the most maintenance issues sooner. 7 TONS "calculation includes glass in payload. You can expect to pack 7 tons of recyclables into a 31 cubic yard truck. Average compaction for recycling bodies ranges from 400 to 450 lbs per cubic yard. 42 Implementing a Cart Program I Trucks tools.recyclingpartnership.org TOOLS.RECYCLING ,;,,rSo,,,,�;,,,eq,,,,yq„„�,,S„AG,, PARTNERSHIP 0 PRO TIP Recyclables act differently than garbage.Generally speaking,recyclables are lighter, meaning you won't pack out as quickly and typically don't need to worry about being overweight. How To Purchase How can I afford these trucks?Trucks are OP:;.; • expensive.Assuming you don't have enough capital on hand,how do you finance them? gar - . The justification for automated compacting \f trucks is strong,but remember to take a full cost accounting approach by looking at not01 Y just the cost of the new truck but also the cost savings from more efficient collection, lower workers'compensation insurance and claims,and collection savings on garbage r routes due to decreased garbage.Be sure to •• e a amortize the capital cost to buy trucks over the / expected life of the truck(use seven years in 1111 your calculations).With these simple "full cost accounting" steps many programs can pay the trucks off with savings in the collection costs. i Following are some examples of ways that many communities have been able to cover the cost of adding trucks to their program: • Local governments have been able to use conventional loans or municipal bonds to purchase trucks,justified by the expected cost savings. • Some local governments have been able to use internal borrowing approaches, utilizing solid waste enterprise reserve funds along with a plan to pay back from the savings. (Replacement schedules to replace existing vehicles is a best management practice.) •Each truck vendor can also assist local governments with financing and lease-to-own options. ® SAVINGS ALERT There are opportunities to leverage state and private grants.Also,you may be able to take advantage of low interest loans.Be readyto articulate the details and benefits of your new automated truck to bolster your chances of success. tools.recyclingpartnership.org Implementing a Cart Program I Trucks 43 TE OLS.RRCNERSHP so arer e.t'F*". 1---• CONTRACT PIGGYBACKING (pige,bakiNG):local government process of purchasing the same equipment from a vendor that a previous local government has purchased through a public bid process without going out to bid yourself. As an efficient alternative to the RFP process,consider piggybacking when purchasing trucks.You may already know which body and chassis configurations work for your program.If so,look into geographic and time limitations of your local piggybacking process,check with your purchasing agent for special guidelines,and talk to your preferred vendor about opportunities. For example,depending on your vendor,you may be able to take advantage of national contracts like the Houston Galveston Contract(H-GAC). Body Vendors Here is a list of vendors active in the U.S.today.Use this guide to understand the basics,but reach out to the individual companies before you write the RFP to learn more about what might be best for your community. E-Z Pack G-S Products Heil www.ezpacktrucks.com www.g-sproducts.com www.heil.com Toll Free: 800.331.0136 Email:info@g-sproducts.com Email:corp@doveresg.com P: 859.234.1100 P:814.445.5866 P: 866.367.4345 Labrie New Way Wayne www.labriegroup.com/en/ ref usetrucks.scrantonmfg.com www.waynetrucks.com Email:partscenter@labriegroup.com Tall Free:800.831.1858 Email: mwatje@wayneusa.com P: 1.920.233.2770 P: 712.652.3396 P: 602.268.9200 Western Systems McNeilus www.westernsystem.com/services.htm www.mcneiluscompanies.com Toll Free: 800.456.7886 Toll Free: 888.686.7278 P: 509.922.1300 P: 507.374.6321 0 THE REAL WORLD In 2014 Orange County,North Carolina needed to replace their old collection truck that had been in commission for over 8 years.They had a specific budget and understood that they needed semi-automated collection for carts to service the Multi-family properties around UNC-Chapel Hill and surrounding area. In lieu of going out to bid,which would typically bea two month process,Orange County found the body and chassis needed for the job through H-GAC,called up the body manufacturer to talk through specs and details.The body manufacturer walked them through the process,outlined the specific specs Orange County needed including color, signage,etc,and a contract was signed in less than a month. 44 Implementing a Cart Program I Trucks tools.recyclingpartnership.org T O L S.P RCHEHSHIP Cab and Chassis Vendors Autocar Mack Freight Liner www.autocartruck.com www.macktrucks.com www.freightlinertrucks.com/Trucks International Crane Carrier Volvo www.internationaltrucks.com/trucks www.cranecarriercom www.volvotrucks.com Kenworth www.kenworth.com PRO TIP Don't leap before you look.Ask body and chassis vendors for a demo.They will likely be more than happyto bring a truck to test on a route. tools.recyclingpartnership.org Implementing a Cart Program I Trucks 45 TOOLS.RECYCLING PARTNERSHIP 46 Implementing a Cart Program I Trucks tools.recyclingpartnership.org CART PROCUREMENT, DELIVERY AND GUIDELINES TOOLS.RECYCLING ,;,,rSo,,,,�;,,,eq,,,,,g„,g.„,,,5,,,,,,, PARTNERSHIP lin' Cart Procurement, Delivery and Guidelines ADOPTING CARTS Quantity,cart size,wheel size,in mold labels,RFID tags,recycled content,warranties,and timing all factor in,not to mention financing the purchase. (And,yes,you should absolutely consider the color!) Once you have those shiny new carts,you still need to assemble them to get them to your residents.Think ahead to avoid some common problems.Here's how it's done... Carts Section I'._ �` Aar` Key Considerations How to Purchase ale Cart Assembly and Distribution a,-.— Common Pitfall:My Cart is Too Big!!! -� N Key Considerations ..X.13‘111c11 Quantity Consider this:The majority of local governments come back to cart vendors and order more because more houses were on the routes than expected—up to 5% more in some cases.Make sure your house count is up to date and accurate, and add a little fudge factor to be certain.Then order some extras. Here are some rules of thumb for the number of extra carts you should order: • 1%to 3%to replace lost,stolen or broken carts. •Up to 5%for communities experiencing high growth—talk to your planning department to get a handle on this. • Enough extra wheels,lids and catch bars to repair 1%of carts in service.You'll need them as drivers get used to the automated arms during the first few months after rollout. Choosing the Right Cart Cart Size Fact:Every cart company offers a few standard sizes:35,64 and 96 gallons. Fact:96-gallon carts are the best value for curbside recycling. 96-gallon carts maximize recovery potential due to the larger capacity.It gives you the option to go to every other week collection,decreasing collection costs and increasing efficiencies. And for those concerned that a 96-gallon cart will be too large to store,its footprint is similar to that of a standard 18-gallon recycling bin and nearly identical to 64-gallon cart configurations, see the appendix. 48 Implementing a Cart Program I Carts tools.recyclingpartnership.org TE OLS.RRCYCLINGTNERSHIP so �• m r%wwy Program sunoo Other important points: 1. Offering one size simplifies cart delivery,avoiding costly inefficiencies and the potential headaches of multi-option rollouts. 2.If you start with 96-gallon carts for all residents,you can allow for downgrade to a smaller size a few months later if they still have an issue.It's relatively common for residents who opt for a smaller cart initially to exchange for larger carts after a few months of use. 3.Every rule has an exception:Multi-family dwellings that receive curbside collection and disabled citizens may warrant a 64-gallon cart due to space and weight concerns. Wheel Size Most programs order standard 10-inch wheels,but for an extra cost 12-inch wheels are sometimes available,as are rubber wheels.Larger wheels handle rough surfaces better,and rubber wheels have been found to tackle winter weather conditions(just ask Minneapolis). In Mold Labels Commonly referred to as IMLs, In Mold Labels are infused on the lid of the cart under the plastic and can display any images you would like.IMLs are akin to a permanent sticker, complete with UV protection,at an additional cost of roughly $1 per cart.Many programs use IMLs to display images of acceptable materials.This can be an effective reminder to residents,but you should keep in mind that carts can last up to 15 to 20 years and recycling is constantly evolving.You might consider going with the community seal and simply say, "Recycling Only,"and a message like"Rinse and Recycle." A broad message will allow your program to evolve without worrying about what your cart says. Recycled Content Obviously you want to get recyclables inside the cart,but you can close the loop by dictating how much post-consumer plastic goes into the cart itself.Each cart manufacturer is different,but The Recycling Partnership recommends that you should request at least 30%post-consumer plastic.The darker the cart the more recycled content that can be used —50%or more is not unheard of.Make sure you ask the cart manufacturer to verify percentages and types of plastic. Recycled content does not cost any more than virgin plastic and will not affect the integrity of the cart.Cart companies will support their standard 10 to 12 year warranties with recycled plastic content up to at least 30%. 0 THE REAL WORLD Everyone's timeline for cart distribution is slightly different.Albuquerque,New Mexico timed their distribution over a nine-month period during the middle of the year to avoid the windy season. • Adg • sop r • .moo it . c , IA tools.recyclingpartnership.org Implementing a Cart Program I Carts 49 TEOLS.RECYCLINGRTNERSH so os!or• Recychng Program&ippon PRO TIP If you decide to start collecting data using RFID then USE the data.Take advantage of this powerful system.Continue to monitor,measure,and improve. RFID Tags Radio Frequency Identification(RFID)tags in a recycling cart can help capture a multitude of data to assist with your overall program: •Participation rates can be tracked for routes, neighborhoods and even specific blocks. •Low performing areas can be identified, helping to target education and outreach efforts. •Time of service can be verified to assist with customer service responses. •Truck location can be tracked. •Truck routing can be optimized. • Asset Management is crucial when making such a large investment. Matching the cart to each address during delivery is made easier with an RFID tag in the recycling cart and a handheld reader that will allow the address and cart RFID to be"paired" with a quick scan—just like a phone and Bluetooth headset are paired. RFID tags transmit data through electromagnetic induction or radio waves and are used in many industries, including clothing,food packaging,livestock,logistics and trucking.When used at the curb,all data is automatically collected as the cart is tipped into the truck.The information you get from the RFID data collection system can be easy to read and easily exported to spreadsheets to calculate things like participation,set-out, stops per hour,etc.Real time live, web-based data can show you exactly where the truck is and what it has collected.This will allow you to easily answer a citizen's concern that they may have been missed. There are costs associated with collecting the data (e.g.readers installed on collection vehicles and communication charges for the data),so it's important to decide what you need for your program,but these tracking and data tools do provide powerful knowledge for maximizing your program's effectiveness. Do your program a favor.Purchase carts with RFID tags installed as part of the cart manufacturing process.This is easily the cheapest approach(retroactive installation of RFID tags is time intensive and expensive).Then capture and use the data to get the highest performance out of your program.Installation costs vary from no charge to roughly$1 per cart. Before bidding carts,trucks or collection vendors,consider bidding out RFID data collection and reporting separately. Consult your IT department.This will allow you to determine the specific readers you'll need in your collection trucks. Key components include: •Hardware:Readers for each truck and handhelds for delivery maintenance. • Cellular data:Monthly charge for data collection on route. • Software:Real time web-based hosting and reporting. SO Implementing a Cart Program I Carts tools.recyclingpartnership.org TOOL S.PARTNERSHIP RECYCLING 5uu.rs!or. FcgNasyq Program Sim, Here's a list of RFID data collection and reporting companies you might want to check out: • AMCS • Lateral Innovations—Innovatrac •Rehrig Pacific—Container Asset Recovery Tracking System(CARTS) •SmartWay III—Through Routeware • Sonria •WISTAR Color Each cart company has a variety of colors to choose from.You can even get the same color as your garbage cart,but with just a different color lid. Make sure your garbage,yard waste,and recycling carts complement one another;you'd be surprised how many residents will have an opinion on this!The most important thing to remember is to make sure citizens can quickly and easily tell the difference between each cart. Warranty Every cart company offers a 10-year warranty on their carts, each with slight variations.Wheels,lids,and lift bars can be damaged during collection and sometimes the body of the cart can fail.Be sure to READ THE FINE PRINT, and remember that carts are known to last 15 to 20 years. How to Purchase Once you've determined the specs that are right for your program,it's time to place your order.This likely means creating a cart procurement RFP,evaluating proposals,then negotiating and finalizing contracts. Fortunately,many programs have taken this road before you,so you can pull from their hard work. Check out the following links to sample cart procurement RFPs. (or go to tools.recyclingpartnership.com/carts) Columbus, OH Olathe,KS Columbus—64 Gallon bid Olathe—Garbage Cart RFP (Re-Bid) Columbus Working Pages Olathe—2006—Sideloaders-Addendum 1 Minneapolis,MN Tampa,FL Minneapolis—0P7686 Tampa—Universal Cart Bid Minneapolis0P7686_Add1 Tampa—Assembly Dist and Maintenance of Refuse and Recycling Carts Minneapolis 0P7686_Add2 tools.recyclingpartnership.org Implementing a Cart Program I Carts 51 TEOLS.RRCYCLINGTNERSH ra.so os!or• Recychng Progn.n Support 4 `pige,bakiNG:local government process of purchasing the same equipment from a vendor that a previous local government has purchased through a public bid process without going out to bid themselves.As an efficient alternative to the RFP process,consider piggybacking when purchasing carts.You will need to know geographic and time limitations of your local process,consider frieght differences and resin escalators,and the exact cart that you want.Check with your purchasing agent for special guidelines,and with your preferred cart manufacturer for opportunities.You can also reach out to communities directly whom you know has made the recent switch.Your state's recycling office may be able to help find these contacts. 1 How can I afford these carts? The justification for recycling carts is strong,but remember to take a full cost accounting approach by examining not just the cost of the new cart but also the cost savings due to lower workers' compensation insurance, more efficient collection, more recycled materials being diverted, lower tipping fees at the disposal site and other factors(see our section on the benefits of recycling carts for more details). Be sure to amortize the capital cost to buy carts over the expected life of the cart(use 10 years in your calculations).Using these simple"full cost accounting"steps,many programs can pay the carts off with savings in the collection costs.Following are some examples of ways that many communities have been able to cover the cost of adding recycling carts to their program: • Local governments have been able to use conventional loans or municipal bonds to purchase carts,justified by the expected cost savings. For more information regarding banks lending to the public sector, check out this article in the Wall Street Journal—Banks Go Straight to Public Borrowers • Some local governments have been able to use internal borrowing approaches, utilizing solid waste enterprise reserve funds along with a plan to pay back from the savings. •Each cart vendor can also assist local governments with financing and lease-to-own options. • Local governments that allow their households to pick their own hauler have had good success including the provision of a recycling cart as part of the requirements that are often included in the hauler licensing ordinance that authorizes the individual"subscription"approach. In all cases we recommend that the recycling cart stay with the residential unit that it was distributed to,even when that unit is sold,or when the service provider changes.This is the best way to make sure the investment in carts is sustained over the long term for maximum benefit. ® SAVINGS ALERT Be sure to check with your state recycling office for grant opportunities. ® SAVINGS ALERT If the local government contracts with a private hauler then that hauler can offer recycling carts and bundle the cost of the cart within the monthly household fee,typically as part of a longer term contract.Local governments have had great success in requiring the addition of recycling carts as part of the original hauler procurement process and as part of negotiated contract extensions. S2 Implementing a Cart Program I Carts tools.recyclingpartnership.org T( O L S.RECYCLINGRTNERSH 5' ro• re%wwy Program S . Cart Assembly and Distribution As your new carts arrive,they'll need to be assembled,then distributed around the community.Fortunately cart companies are equipped to handle this, but you'll definitely need to lead the charge.Turn on the left side of your brain and embrace your inner logistician for this step. For assembly,make sure you have the proper staging yard—preferably a central location, paved and secure.This is where the cart company's distribution team will assemble the carts and load them onto smaller trailers for delivery. For delivery,keep in mind these key points: 1.When you deliver carts,make sure that residential collection will begin within two to three weeks.This means that you need to make sure your trucks are in place before the first cart is distributed to a resident.Otherwise people will forget the guidelines or become frustrated with having a bin and not being able to use it. 2.Make sure your address list is correct.Your address list should be completed and scrubbed by the delivery company far in advance of carts being delivered.Your planning,tax or water department may be able to help.It's quite common for these lists to be incorrect for 10%to 25%of households,resulting in not enough carts or inefficiencies in delivery. Do whatever you canto avoid this when ordering and again when delivering! 3.Cart companies are capable of delivering up to 20,000 or more carts per week,and you'll find that they are fairly flexible in meeting your schedule.Given a tight timeframe,cart companies will simply deploy more crews at one time to handle deliveries. 4.Don't forget about multi-family,mobile home parks and public housing.Give the distribution team clear direction on how to handle each of these:for more than four units do this,fora mobile home park do that;townhomes get x, apartments get y. l PRO TIP To avoid delays in cart distribution,finalize hot stamp and/or IMLartwork six weeks in advance of the first cart being delivered. 0 THE REAL WORLD Sometimes a city needs to deliver carts wherein the next collection still needs to be in the bin.Waste Management in Seattle actually delivered the carts and taped the lid shut with brightly colored tape that says,"DO NOT SET-OUT AT CURB UNTIL XXX DATE."And they used that same tape to affix the educational materials for the resident. PRO TIP Everyone's timeline for cart distribution is slightly different.Consider holiday weekends, school schedules and even weather.Albuquerque,New Mexico timed their distribution over a nine month period during the middle of the year to avoid the windy season. tools.recyclingpartnership.org Implementing a Cart Program I Carts 53 YCLING • TE O LS.RHCNEHSHP rso os!or r%wwy Program sunoo 0 THE REAL WORLD When they rolled out cart recycling in Ann Arbor,Michigan,staff feared that there might be some confusion over which cart went to which house in alleys and cul-de-sacs.To safeguard against this,they wrote address numbers on the lid of each cart destined for these areas with a Sharpie.Their trick worked,and in retrospect they would have followed suit for every cart delivered across the community to further minimize misunderstandings. One more tip they learned:consider checking off each delivery on a physical list of households to give you a paper trail of where the carts were actually delivered. My Cart is Too Big! The most common complaint from residents when announcing roll carts for recycling and upon delivery is that the new cart is too big.Here are a few hints to help with efficient delivery and happy residents: Be confident.Pick a cart that is best for your community and be ready to explain why it is the best choice.If you have sound reasoning for your decision,it will be easy to explain to residents and the elected officials.People don't like change, but they love value;most will come around quickly. Get decision maker buy-in.Early on in the process—before the first press release—make sure the elected officials understand why you are picking that size cart and give them simple talking points(e.g.we need the capacity—64 gallons is not big enough for every other week;96 gallons allows our community to plan for more materials being accepted in the future;automation keeps our collection costs low;bins are more expensive for the taxpayer). Showing the dimensions of your selection relative to other sizes,particularly the footprints, may be helpful to explain(see dia gr a r on the next page illustrating relative size and footprint of the general bin and cart).After the elected official/officials have bought into the importance of the size,having them talk with the public about their experience and excitement can also be very helpful. Have a customer service strategy.When a citizen sees their cart at the end of the driveway,their gut reaction may be "It's HUGE,"prompting them to call you to say they don't want it. Suggest to the citizen to hold onto the cart for at least one month,test it out,and if they still need to exchange it,call back and you will replace it.If they insist that you get the thing off their property,well....you probably should. 54 Implementing a Cart Program I Carts tools.recyclingpartnership.org T( O L J.P RCNERSH P lour' So.."`iu.R"'danq Prognyr,Sw°w` Notice the bin,and two carts'footprints. 18 Gallon 64 Gallon 96 Gallon BASE wxd 141 2Yw71' DEPTH dxh 1 25'.41- 11 1111;11— WIDTH wxh 11".14" 77 v41 w 10 THE REAL WORLD Orange County,North Carolina,Minneapolis,Minnesota and Tampa,Florida all used the same strategy when citizens who had just received their new,large carts immediately called and requested a smaller one:they asked those concerned citizens to hold onto the large cart for a month and test it out.Each local government had similar experiences.At the end of the"trial period,"the majority of these citizens realized the capacity of the larger cart was useful and decided not to exchange it fora smaller cart. Guideline Tips: Be prepared! Create guidelines for these often overlooked best practices and stay ahead of the curve. Provide for medical needs/disabled/ handicapped services, which may include a back door collection option. Spell out requirements for getting on the special collection list;your planning department may be able to help.If you already have procedures in place through your garbage or curbside recycling bin program,make sure they match up well for cart recycling. The Real World: Columbus,Ohio,like many local governments,requires citizens to fill out a form that is signed by their doctor before getting special collection at their door. tools.recyclingpartnership.org Implementing a Cart Program I Carts 55 TOO L S.RECYCLING ,;„,-,o„,;,,,�, PARTNERSHIP Create specific policies for multi-family dwellings. Work with your planning department to define them,then determine how many carts they get, where to site them, and whether to service them on regular routes or through a dedicated route. Spell out opt-out options for the cart recycling service.The best option?No opt outs. However,you may have special considerations.Be explicit. Specify how carts should be placed at the curb.After all,the efficiency is in keeping the driver in the truck. Specify that the handle should face the house,the cart should be three feet from other objects on all sides,do not place the cart underneath short trees or overhangs. Create a rejection policy for carts filled with non-recyclables.Just because the cart has loads of room and a lid doesn't mean you can ignore quality!Recyclability and the success of your program demand it. ►Talk to the experts Here is a list of the cart companies active in the U.S.today.Use this guide to understand the basics,but reach out to the individual cart companies before you write the RFP to learn more detail. Cascade IPL Schacffcc www.cascadecartsolutions.com www.ipl-plastics.com www.ssi-schaeferus 800.968.2278 800.463.0270 704.944.4500 Rohcuq Pacific Toter www.rehrigpacific.com www.toter.com www.otto-usa.com 800.421.6244 1.800.424.0422 800.795.6886 56 Implementing a Cart Program I Carts tools.recyclingpartnership.org GROW AND MAINTAIN TEOLS.RECYCLINGRTNERSH 5' !or• Recychng Programs Grow and Maintain ROLL CARTS © Q After the last cart is delivered,you don't simply flip the switch and walk away.You've just created a huge new pipeline for recyclables,and you've got to fill it.How?Communicate with your residents,solving any issues and ensuring understanding of the program.Measure quantities and quality of recyclables,and put that data to good use.Proactively seek out opportunities for improvements throughout the system,and strategically implement changes to keep your pipeline full. Grow & Maintain Section Ongoing Communication Measure Improve Ongoing Communication Maintain the flow. For communication to be effective,it has to be regular and consistent.Remind residents which materials are acceptable.Celebrate successes.Thank them. Keep it positive.If there's a problem with the program—say, too many stringy materials gumming up the works—address them specifically in a short-term campaign.Even then, keep it positive.Tactics include quarterly newsletters,website updates,social media posts,cart hangers,direct mail, bill inserts,and booths at community events. Leverage the electronic age.Give citizens the ability to sign up for email or text reminders for their recycling collection day.This is especially helpful for local governments that have every other week recycling. Arm the trucks.Whether you're collecting in-house or through a private hauler,ensure that each truck has a stack of up- to-date educational handouts. Keep it simple by focusing on materials accepted,how to use the cart,or specific campaign pieces you've produced to address recurring issues.Instruct each driver to provide handouts to anyone asking questions. If drivers make special trips for cart repairs or missed collections, have them leave materials behind. Measure Use your data.If you collect data with RFID tags,use the data!Whether you have RFID or not, be sure to look at data from your MRF.Either way,data is powerful. •Compare tonnage month to month and year to year.Try to pinpoint trends and reason out causes.Act accordingly. • Use RFID or set-out information to isolate where you have low to average performing areas,then run a targeted campaign—direct mailer,cart hanger,or go door to door—for that area. Study your garbage.Whenever possible,complete a waste characterization study. Find out what's being thrown away. Does it include items accepted in your recycling program?Run a targeted campaign. Does it include items that could potentially be recyclable in your program? Find a market and add them to your mix! 58 Implementing a Cart Program I Grow and Maintain tools.recyclingpartnership.org TE OLS.RECYCLINGRTNERSHIP rs �• wr�%w�ardgbmSwmoon Track quality.Keep your finger on the pulse of quality in the carts. Every month,make sure program managers ride routes and look in carts; invite a rep from your MRF to come along. Between those trips,occasionally have drivers check every twentieth cart. Leave"daps!"cards or other reminders where you see problems. Consider"Good Job"cards for those doing it right. 0 THE REAL WORLD Cities that continue to keep an eye on participation tend to see the most success. Mooresville,North Carolina actually leaves notes on garbage carts at addresses that have not placed a recycling cart at the curb yet.Notes are left on the garbage cart saying, "Did you know you can get a recycling cart from the city?"with all the pertinent recycling information for the resident. 0 THE REAL WORLD Cities like Columbus,Ohio continue to invest in outreach to support their cart recycling program.They have created a network of recycling ambassadors who they send to community events and meetings to talk about recycling with other city residents.They have also invested in the collection reminder system—Recollect—to help citizens remember their recycling day,thus making recycling easier,and maintaining and growing participation. Improve Fill your brain.Keep up with latest trends,potential improvements and upgrades. Learn from the successes and setbacks of your peers,and be sure to share your own stories. If someone has a great outreach piece or contract clause,ask to use it yourself. State Recycling Organizations(SRO)and SWANA conferences are helpful for this,as are trade journals/e- newsletters. Work with your supply chain.Have regular meetings with your MRF and hauler to see how things are going.Ask about quality.Discuss new materials.Explore ideas for improvement.It really is a system—success for your MRFs and markets will directly add to your success. Partner up.Smaller communities may struggle with low tonnage.If that's you,consider a regional solution.Partner with other local communities to provide materials to a MRF as a package deal.Or look toward your local college,university or other institution. Evolve.Recycling markets and best practices are constantly evolving,and to maximize your pipeline,you need to change with them. Build flexibility into your system. Don't enter into processing or collection contracts for more than a five-yea r term. Before renewing, review your contracts thoroughly. tools.recyclingpartnership.org Implementing a Cart Program I Grow and Maintain 59 TOO L S.RECYCLING PARTNERSHIP 60 Implementing a Cart Program I Grow and Maintain tools.recyclingpartnership.org INCENTIVE - BASED RECYCLING TE OLS.RECYCLING 5'RTNERSHIP !or• re%wwyProgram Swoon Incentive-Based Recycling ROLL CARTS Incentive Section How Incentive Programs Work Key Points Incentive Programs Available to Your Community Beyond traditional outreach, one effective way to build recycling participation is to invest in an incentive program that encourages good recycling behavior by rewarding residents for recycling. In exchange for putting recyclable materials in their curbside carts,residents earn points for discounts,products,or even cash. While incentive programs are customizable to each community,they all are working under the same premise:the more residents recycle the more rewards they get. If you prefer the carrot over the stick,read on. ) How Incentive Programs Work Incentive programs are typically operated by a third-party vendor,though some local governments have created their own systems.Most programs use a cart RFID tag system:collection trucks scan the RFID tag on each cart to track participation and recycling tonnage,and that data is translated into reward amounts that are distributed to households. ® SAVINGS ALERT Alternatively,programs that don't use RFID tags may employ a less targeted approach, encouraging recyclers to sign up for rewards,which are doled out based on overall community tonnage. 0 PRO TIP Talk to incentive program vendors to find out what might work best for your community in light of your budget,demographics,your current recycling program performance and your targeted goals for recycling performance. Key Points Price tag.Cost per household typically ranges from$0.40-$0.70 per household per month. Effect.On average,incentives can increase recycling rates by 10-15%.Big jumps typically coincide with the rollout of a new program(like single stream carts) or for programs that have stagnated. Resident rewards.Very active households can earn as much as$25-$1 50 annually in cash,discounts and freebies.Most earn considerably less,but any reward serves as positive reinforcement throughout the year. 62 Implementing a Cart Program I Incentive-Based tools.recyclingpartnership.org TEO L S.R RCYCLINGTNERSH is so arm �yr�yq�msv'°� Ripple effect.In addition to increasing recycling rates and educating residents,incentive programs can spark other environmentally-preferred actions,such as reducing household energy use. ® THE REAL WORLD Grand Rapids,Michigan set a goal to increase recycling while also supporting the local economy.City staff choseto partner with a community based non-profit to create their own unique incentive program.With a cost similar to that of other incentive programs, Grand Rapids'approach focuses on community involvement and local rewards.Residents earn points by recycling and through volunteering their time in their community.Points are redeemable as discounts at local businesses or can be donated to local parks.As a result,Grand Rapids has seen a large increase in recycling rates and consistent decrease in disposal.Learn more at www.mygrcitypoints.com. On average, incentives can increase recycling rates by 10-15%. Big jumps typically coincide with the rollout of a new program (like single stream carts) or for programs that have stagnated. / Incentive Programs Available to Your Community Here is a list of incentive programs active in the U.S.today.Use this guide to understand the basics,but reach out to the individual companies for details particular to your community. Cans4Cash Coke Rewards RecycleBank www.cans4cash.com www.mycokerewards.com www.recyclebank.com Recycling Perks Rewards for Recycling www.recyclingperks.com www.rewardsforrecycling.com tools.recyclingpartnership.org Implementing a Cart Program I Incentive-Based 63 TE0 L S.ARCYCLINTNERSHP s'tsros!or. Recychnya Support APPENDIX PRO TIPS, SAVINGS ALERTS and THE REAL WORLD grouped by section EDUCATION AND OUTREACH THE REAL WORLD Every local government is different.Large cities like Columbus,Ohio with over 200,000 households in their program,have hired a private marketing firm to assist with education and outreach,while small cities like Smithfield,Rhode Island have a half-time employee working 20 hours a week working with residents of the community to improve recycling through education and outreach.The size,budget and technique are not important.The important part is that you consistently inform your residents so recycling carts are filled with good quality recyclables. Q- THE REAL WORLD After Transitioning from bins to carts using semi-automated collection,the City of Minneapolis realized a savings of over$250,000 in workers'compensation claims within the first year. THE REAL WORLD As for large carts being hard to manage,consider the following true story: During a public meeting in a small coastal town in North Carolina,the City Manager's 70-year-old mother entered the room rolling a large recycling cart.She parked it in front of City Council.After a brief pause,the City Manager himself popped out of the cart and exclaimed:"If my dear mother can pull my 200 pound body down this aisle,I'm sure most of our citizens can handle pushing a cart down their driveway!" (Note that some citizens will actually not be able to handle the cart, or a bin, or a garbage container.Be sure to provide for them in your collection plans.) THE REAL WORLD The City of Tampa,Florida found success through speaking at different community group meetings to discuss the new carts that were going to be delivered.Staff from the City of Tampa's Solid Waste office scheduled meetings with various neighborhood Home Owners Associations(HOA)s and civic groups.This allowed citizens from different sectors of the community to ask questions to learn about the carts,give feedback to the city,and spread the word throughout the community. 0 PRO TIP Take your front line staff on a field trip to your local MRF.Seeing the process first hand will build their understanding and improve their ability to educate citizens. 64 Implementing a Cart Program I Appendix tools.recyclingpartnership.org TEOLS.RECYCLINGRTNERSH 5' !or re%wwy Program s 0 PRO TIP Fewer words,more pictures.What materials do you accept?How should citizens position their carts at the curb?Show to tell. Keep it simple.Perhaps more than ever,people are busy.Show that cart recycling makes their lives easier.This is more than a program improvement,it's a life improvement.Simplifying people's lives is universally accepted as a good thing. Keep a positive tone.Don't guilt your residents into recycling.Your residents will respond better to positive reinforcement and will want to continue improving the recycling system. Don't bury the lead.When you talk about rolling out carts,avoid the temptation to inform your audience of EVERYTHING happening with your program.Some communities bundle cart information with details on upcoming special events,public safety,and employee of the month...the list goes on.That approach can overload the audience and the cart messages get lost in the mix. Y PRO TIP Media relations.Engage local media early and often for free or earned media.Invite them to events and get them access to key players.Send them pictures and stories with great quotes.Develop letters to the editor from various solid waste reps. ® SAVINGS ALERT Don't go it alone.The Recycling Partnership has created full campaigns with a host of professionally designed materials for launching carts programs.Check them out and use them! BUDGETING Q THE REAL WORLD Once you roll out your cart program,you will see a notable difference in the garbage tonnage your local government collects and disposes.Make sure this is understood in your garbage collection and disposal budget.Kent Seyfried,Solid Waste Manager for the City of Olathe,Kansas,was shocked to see residential garbage tonnage decrease by nearly 8,000 tons after a year of collecting recycling in carts. ® SAVINGS ALERT Many communities share trucks between garbage and recycling routes to save resources and reduce the need for back-up vehicles.This is not always recommended,but in a pinch just make sure the garbage residue does not affect the recycling stream. ® SAVINGS ALERT Sometimes the decrease in workers'compensation claims and insurance premiums area city's biggest savings. Don'tforgetto include this savings when looking at the full employee cost. tools.recyclingpartnership.org Implementing a Cart Program I Appendix 65 TOOLS.RECYCLING PARTNERSHIP ,;„rSounv for Rtg,,g ,,,SISIDPOK ® SAVINGS ALERT You may be able to combine your cellular RFID plan into your existing local government cell phone plan. ® SAVINGS ALERT Grants,grants,grants!Look to your state recycling office and beyond. Ask The Recycling Partnership about cart grant opportunities.A sample of the 2015 Cart Grant RFP is here.If you didn't get chance to apply for this grant cycle,it will be coming around again in 2016! ® SAVINGS ALERT Many communities share trucks between garbage and recycling routes to save resources and reduce the need for back-up vehicles. • PRO TIP Protect yourself from resin market variability by including resin escalators/de-escalators in your cart contract. These clauses will allow cart vendors to be more aggressive in pricing as they take advantage of market shifts. Q PRO TIP Don't forget that the purchase of recycling carts is linked to the overall system cost adjustment.Though it can be expensive up front,your collection costs will go down.The carts'extra capacity can also allow for every other week collection wherein local governments find additional savings when transitioning from weekly service. O PRO TIP Get creative with your MRF.You can work out a variety of deals tailored to suit your needs.For example, communities that are not close to a MRF and don't want to deal with day-to-day hauling expenses may negotiate a condition that MRFs pay for hauling from a centralized transfer location in or close to their community,covering the cost through material revenue.You want your MRF to be successful!Work with them closelyto make it a win-win relationship. Q PRO TIP It is important to note that revenue should not be expected.Every MRF relationship is different and recycling markets fluctuate.The most important takeaway is the saving. THE REAL WORLD Albuquerque,New Mexico created a YouTube channel and produced a series of short videos about their new cart recycling program.For the cost of staff time plus$80 in promotions,they attracted almost 20,000 views throughout the city. 66 Implementing a Cart Program I Appendix tools.recyclingpartnership.org TOOTOOLS.REGYCLING PARTNERSHIP COLLECTION O PRO TIP Every household currently getting curbside service should automatically get a cart.If the conversion to carts allows the addition of other households to the program(e.g.condos),they should also get a cart.This maximizes access to convenient recycling for your residents,creates the strongest program,and is a current best management practice.Subscription programs are not as effective unless there is a mandatory recycling service ordinance that residents must adhere to.Opt-in or voluntary participation(meaning a home can purchase a cart only if they want to be involved with the program) is not recommended and not considered a best management practice. O PRO TIP Drivers will be the first to notice major issues with routes.Have a driver test each new route a few times and provide feedback.Tweak along the way. • PRO TIP If you're hauling single stream recyclables in a 52-foot walking floor trailer, 10 tons of loose material per load is a good budget figure.With light compaction,communities have achieved 12 to 18 ton loads.However, compacting to higher densities is not always recommended as it makes processing the material at the MRF much more difficult. ® SAVINGS ALERT Fill-Er-Up.You do not want to haul air space to the MRF or transfer station.It's importantto optimize the total number of routes so that each route is operating at high capacity.There will certainly be slow times in the yearly cycle of recycling when routes are less full,and busy times when route time will be longer,but on average the route should be at high capacity—packed out at the end of the day. 0 THE REAL WORLD There are sure to be portions of your community that will be challenging to collect with a conventional collection vehicle.Cities like Minneapolis,Minnesota and Richmond,Virginia have a notable amount of alley collection,necessitating the need for narrow collection vehicles.However,in communities with fewer narrow roads,steep drives,or tight corners,there's a more limited need for such special collection.Places like Orange County,North Carolina are able to handle their special collection on a dedicated route serviced by a pick-up truck.In fact,you can even purchase cart tipper attachments for pick-up trucks,which may be considerably less expensive and more practical than buying a specialized collection vehicle.The lesson:Customize the right solution for your program. tools.recyclingpartnership.org Implementing a Cart Program I Appendix 67 T( O L S.R RCYCLINGTNERSH Sotsros for re%wwyP Sim,. MU LTI-FAMILY c--) PRO TIP Your cart vendor will need clear direction on how to deliver carts to these properties.Make sure you have developed a specific plan before ordering and tasking your vendor to deliver. • PRO TIP FEL(front end load) containers on any property may require that an extra cement pad is poured in front of the container to bear the weight of the front end loader and your community may require screening for that pad as well.Some properties that have grouped two trash FEL containers together have had good success switching out one of the trash FEL containers for the new recycling FEL container. O PRO TIP Recycling requires convenience.Make sure your recycling station is located next to the garbage/compactor area,or many of those items you'd like to recover will unfortunately go to the landfill. THE REAL WORLD Some municipalities,including Minneapolis,Minnesota and Albuquerque,New Mexico,require multi-family properties to volunteer for the service before the city will put them on route.Minneapolis considers multi-family properties to be four or more units(all units less than four are serviced by curbside collection automatically). Albuquerque provides one cart for every 10 units for properties with more than 25 units. PROCESSING 0 THE REAL WORLD Some larger local governments like Milwaukee and Waukesha County,Wisconsin were able to work together and develop their recycling processing solution through a public-private partnership.Here's how this might work:the local government provides a site,constructs a building,and makes a long-term commitment of their recycling tonnage,while the private partner designs,builds,operates and even finances the recycling facility. 1 PRO TIP Do not enter into processing contracts for a term of more than five years unless it is part of a public/private partnership where both parties have some control over the processing services,materials included,etc.Both your community and the recycling industry are in constant flux,and you need to be able to acjust your contract to fit with the times.Re-evaluate carefully at every renewal. 68 Implementing a Cart Program I Appendix tools.recyclingpartnership.org T( 0 L S.PARTNERS RECYCLINH R% ,,8P, ,,,5,,,,,,,IP 0 THE REAL WORLD The City of Philadelphia found that their contamination rates were increasing to a level that was negatively impacting the City's MRF revenue rate.(They were seeing contamination rates averaging 12.7%.) So the City entered into an agreement with their MRF that included regular incoming composition studies,and allowed the MRF to reject truckloads that were 15%or more contaminated.Upon rejection a photo is taken and the City is immediately sent the photo and description.The City then has the option to remove the contamination or the MRF can dispose of the load and back-charge the expense.To avoid these events the City has increased their educational efforts and incorporated additional internal measures,including random load inspections on recycling trucks,crew training with supervisors,crew discipline,and posters at their local yard. TRUCKS 0 THE REAL WORLD The majority of cart collection in Minneapolis,Minnesota occurs in alleys,so the city uses narrowed body rear loaders.In Tampa,Florida where there are wider roads with curbs and gutters,the fleet consists of fully automated bodies. Y PRO TIP Recyclables act differently than garbage.Generally speaking,recyclables are lighter,meaning you won't pack out as quickly and typically don't need to worry about being overweight. SAVINGS ALERT There are opportunities to leverage state and private grants.Also,you may be able to take advantage of low interest loans.Be ready to articulate the details and benefits of your new automated truck to bolster your chances of success. CONTRACT PIGGYBACKING (pige,bakiNG):local government process of purchasing the same equipment from a vendor that a previous local government has purchased through a public bid process without going out to bid yourself. As an efficient alternative to the RFP process,consider piggybacking when purchasing trucks.You may already know which body and chassis configurations work for your program.If so,look into geographic and time limitations ofyour local piggybacking process,check with your purchasing agent for special guidelines,and talk to your preferred vendor about opportunities. For example,depending on your vendor,you may be able to take advantage of national contracts like the Houston Galveston Contract(H-GAC). tools.recyclingpartnership.org Implementing a Cart Program I Appendix 69 TOOLS.RECYCLING ,;„ So,o„e;,,,Req,,,,e„„g.„,,,5 �-/ PARTNERSHIP 0 THE REAL WORLD In 2014 Orange County,North Carolina needed to replace their old collection truck that had been in commission for over 8 years.They had a specific budget and understood that they needed semi-automated collection for carts to service the Multi-family properties around UNC-Chapel Hill and surrounding area. In lieu of going out to bid,which would typically be a two month process,Orange County found the body and chassis needed for the job through H-GAC,called up the body manufacturer to talk through specs and details. The body manufacturer walked them through the process,outlined the specific specs Orange County needed including color,signage,etc,and a contract was signed in less than a month. PRO TIP Don't leap before you look.Ask body and chassis vendors for a demo.They will likely be more than happy to bring a truck to test on a route. CART PROCUREMENT, DELIVERY AND GUIDELINES THE REAL WORLD Everyone's timeline for cart distribution is slightly different.Albuquerque,New Mexico timed their distribution over a nine-month period during the middle of the year to avoid the windy season. 0 PRO TIP If you decide to start collecting data using RFID then USE the data.Take advantage of this powerful system. Continue to monitor,measure,and improve. PRO TIP To avoid delays in cart distribution,finalize hot stamp and/or IML artwork six weeks in advance of the first cart being delivered. ® SAVINGS ALERT Be sure to check with your state recycling office for grant opportunities. ® SAVINGS ALERT If the local government contracts with a private hauler then that hauler can offer recycling carts and bundle the cost of the cart within the monthly household fee,typically as part of a longer term contract.Local governments have had great success in requiring the addition of recycling carts as part of the original hauler procurement process and as part of negotiated contract extensions. 70 Implementing a Cart Program I Appendix tools.recyclingpartnership.org T(1 OLS.RRCYCLINGTNERSH soos!or r%wwy Frogman Support THE REAL WORLD Sometimes a city needs to deliver carts wherein the next collection still needs to be in the bin.Waste Management in Seattle actually delivered the carts and taped the lid shut with brightly colored tape that says, "DO NOT SET-OUT AT CURB UNTIL XXX DATE."And they used that same tape to affix the educational materials for the resident. 0 THE REAL WORLD When they rolled out cart recycling in Ann Arbor,Michigan,staff feared that there might be some confusion over which cart went to which house in alleys and cul-de-sacs.To safeguard against this,they wrote address numbers on the lid of each cart destined for these areas with a Sharpie.Their trick worked,and in retrospect they would have followed suit for every cart delivered across the community to further minimize misunderstandings.One more tip they learned:consider checking off each delivery on a physical list of households to give you a paper trail of where the carts were actually delivered. Q THE REAL WORLD Orange County,North Carolina,Minneapolis,Minnesota and Tampa,Florida all used the same strategy when citizens who had just received their new,large carts immediately called and requested a smaller one:they asked those concerned citizens to hold onto the large cart fora month and test it out.Each local government had similar experiences.At the end of the"trial period,"the majority of these citizens realized the capacity of the larger cart was useful and decided not to exchange it for a smaller cart. PRO TIP Everyone's timeline for cart distribution is slightly different.Consider holiday weekends,school schedules and even weather.Albuquerque,New Mexico timed their distribution over a nine month period during the middle of the year to avoid the windy season. GROW AND MAINTAIN 0- THE REAL WORLD Cities that continue to keep an eye on participation tend to see the most success.Mooresville,North Carolina actually leaves notes on garbage carts at addresses that have not placed a recycling cart at the curb yet.Notes are left on the garbage cart saying,"Did you knowyou can get a recycling cart from the city?"with all the pertinent recycling information for the resident. 0- THE REAL WORLD Cities like Columbus,Ohio continue to invest in outreach to support their cart recycling program.They have created a network of recycling ambassadors who they send to community events and meetings to talk about recycling with other city residents.They have also invested in the collection reminder system—Recollect— to help citizens remember their recycling day,thus making recycling easier,and maintaining and growing participation. tools.recyclingpartnership.org Implementing a Cart Program I Appendix 71 TC O L S.RECYCLING ,;„ F„ „,�,i5,*,,, PARTNERSHIP INCENTIVE-BASED RECYCLING ® SAVINGS ALERT Alternatively,programs that don't use RFID tags may employ a less targeted approach,encouraging recyclers to sign up for rewards,which are doled out based on overall community tonnage. CD PRO TIP Talk to incentive program vendors to find out what might work best for your community in light of your budget,demographics,your current recycling program performance and your targeted goals for recycling performance. ® THE REAL WORLD Grand Rapids,Michigan set a goal to increase recycling while also supporting the local economy.City staff chose to partner with a community based non-profit to create their own unique incentive program.With a cost similar to that of other incentive programs,Grand Rapids'approach focuses on community involvement and local rewards.Residents earn points by recycling and through volunteering their time in their community. Points are redeemable as discounts at local businesses or can be donated to local parks.As a result,Grand Rapids has seen a large increase in recycling rates and consistent decrease in disposal.Learn more at THANK YOU TO OUR FUNDING PARTNERS 4 ; Ameckan A iuda I v cart Alcoa Chemistry �,Assiodaltion fitipiN,FAN" f _ institute f°ra Foundation amcof Council 1 Consumer " FPI t7v CARTOi � Technology Association �A DOW astraLK IN9 TITIIT]^ r '>r• e HEINEKEN IBWGRKEURIGURIG •1160 V ' NOII pEpgi 1GrnibeeirCitirk PLASTICS ifffii' Y:P 0TRI-ARROW8 Ieovatnv nrsounrwe f6 RECYCLING ALUMINUM INC. II RJ6U&1IN0 1111•1 c PrectemGamble . . WestRock 72 Implementing a Cart Program I Appendix tools.recyclingpartnership.org en n x THE RECYCLING = PARTNERSHIP a a IMPLEMENTING CART-BASED SERVICE : 1 5- MONTH TIMELINE E co r_ CO PLAN A INFORM SUPPORT I a t Sit down and • • 1O Trucks arrive. •Draft Camapign • Press to cover rmre campaign and CJ educate/plan with • RFP for cart Start to train. education and press- delivery. press-H00.1 to use 10 Citym City management m and elected • RFPfor truck purchase. Start re-routing campaign What to ' CartA&D begins. carts. c officials. . Create a list of purchase or work with new Expect. Packets deliver Grit C talking points collection — collection company carts.Heavy for elected contract. to design route. education. E s. ICI► _ rl Z _ _ ► I _ , E } Quality control OPERATIONS EDUCATION +I in the field. Education never stops. wk1 Decide to move to carts 0,k6 vote to purchase Carts for whole city Provide talking points to elected officials and frontline staff Press Release to announce plan and benefits of rrt-based rer:cline Smos RFP for Truck Purchase or Collection Contract Establish budget,scope and timeline for education campaign Smos RFP for MRF Processing(if applicable) investigate costs and turnaround/contract timing Connect with community ambassadors and media alliances 9mos RFP for Cart Purchase Draft creative concepts Outline policy changes to communicate Approvals on messaging and language regarding new service 10mOs Award Cart contract Draft creative campaign components Plan for re-routing Press/Editorial-Address why carts limos Send Address list to Cart vendor Book speaking engagements to align with cart rollout Approve Final Cart Artworkfor Cart Vendor is 1yr Trucks arrive-Start to Train Campaign and press-Address whatto expect 0 Q 13mos Carts Delivered to Stagging yard Community event to show cart-Address what to expect t CartA&D Begins Press coverage of delivery,kickoff al 14mos Collection in Carts at Every Home Begins Campaign 7,n[1 press-Address hove to use cart(accepted,collection,etc) _ t 14-15mos Quality Control in the Field Educate for proper participation fO G Educate for reducing contamination = This doer,ment is from The Recycling Partnership's Implementation Guide for ? Single Stream Curbside Cart Recycling,part of a living library of resor.rces. u Ill Visittools.recyclingpartnership.org s.ie.is i u, O s TOOL S.RECYCLING ,;,,,-,,,,�;, ,�q,,,,,�„,�.„,,,5,,,,,,, �-/ PARTNERSHIP 18 Gallon 64 Gallon 96 Gallon BASE w x d ` 0 , . 22'x21' 22"X24" __ ., ,f DEPTH f dxh 1111111. 1 25"x41" 30"x45' 7 �l`J - ___,\J ----) I WIDTH wxh 22'x 41' 22"x 45" ,.. tt� L 74 Implementing a Cart Program I Appendix tools.recyclingpartnership.org SS-C C(R) Single Stream - Curbside Cart(residerrtial) E I ,I I Community Tonnage Calculator;'2'.c l 5 I°o not whoa or staple In this space Part 1 Section A. 1. Pounds of Residential Recyclables Currently Recovered Annually. 1 2. Total Number of Households Serviced. If subscription-based service, enter total households in community. 2 3. Divide Une 1 by Une 2 and enter the product here. (This Is your current pounds per household recovered annually.) 3 4. Enter 304 here.*" (This is an average baseline number of annual pounds per household for carts.) 4 5. If your cart program will accept glass, enter "87" here.'' If not, enter "0". 5 6. Add Lines 4 and 5. 6 7. If your new cart program would have a strong outreach and education component that includes a multi-faceted launch campaign - direct mail or other outreach announcing the program, literature delivered with cart, annual collection calendar, clear images on website- and continued promotion through media local citizens regularly use, multiply Line 8 by 1.15.'" If not, re-enter the amount from Line 6 here. (This is your estimated annual pounds per household recovered if you switch to carts.) 7 B. Subtract Une 3 from Line 7. (This Is your estimated additional annual pounds per household recovered if you switch to carts.) S 'Single Stream-Ctzhalda Cart(raaldertla) "These figures are rough aetlmates.Remits of the baseline anagram,g e component and outreach cc rnpaanarrt will very,but No■rob of tub-ammo Aga Aim=YIN or lo Rim web a ihy Embroil—rfi_ uuuuuuuuN -uur,--b 2f1e pemb R bdotl pm'omr blind aim,WS WOO bar with Om. THE RECYCLING PARTNERSHIP Implementing a Cart Program I Appendix 75 SINGLE STREAM CARTS MUCH MOREBETTER ME INCREASED RECOVERY. MORE CONVENIENCE. Prograrrs usirg carts,corrrror Residents can more easily fit all of their suite of materials,strorg outreach recyclables into one container,then simply roll and other BMPs car recover those items to the curb. 400-450 lbs/hh/yr. j__ ----- Lid keeps 400-450 materials LBS. PER cortaired HOUSEHOLD k--•Bulky materials fit YEAR r--•More room for recyclables r--AIIir ore reto sort o 0 reeedd to s a at home Rollirg easier thar carryirg to curb COST SAVINGS. Budgets benefit from decreased disposal costs,smaller collection crews. more efficiency on the route,and decreased workers'compensation. reireiri uuuu Uiiii Decreasec Smaller fwtcmaticn Flexibility Decreasec disposal ccllecticn &compaction tc ecllect Workers' ccsts staff mean mere bi-weekly Compensation efficient routes claims Safety = Savings Marual liftirg/ r� THE RECYCLING twisting minimized C PARTNERSHIP I "mQDriver stays fe r r-from traffic in cab Ircreased safety The Recycling Partnership 125 Rowell Ct. Falls Church, VA 22046 - USA COPYRIGHT©2015 THE RECYCLING PARTNERSHIP