The URL can be used to link to this page

Emergency Communications Center Fiscal Year 2023 Budget Copyrighted March 22, 2022 City of Dubuque Public Hearings # 2. Special Meeting ITEM TITLE: Emergency Communications Center Fiscal Year2023 Budget Presentation SUMMARY: SUGGESTED DISPOSITION: ATTACHMENTS: Description Type Emergency Communications Policy Budget Book Supporting Documentation Presentation_Uploaded 3.22.22 Supporting Documentation Emergency Communications Center -13- This page intentionally left blank. -14- EMERGENCY COMMUNICATIONS % Change FY 2021 FY 2022 FY 2023 From FY Budget Highlights Actual Budget Requested 2022 Budget Expenses Employee Expense 1,462,941 1,580,122 1,608,821 1.8 % Supplies and Services 54,040 79,856 91,829 15.0 % Machinery and Equipment 3,790 600 1,000 66.7 % Debt Service 15,420 15,574 14,714 (5.5)% Total Expenses 1,536,191 1,676,152 1,716,364 2.4 % Resources Operating Revenue 524,621 560,524 595,752 6.3 % Sales Tax 20%for Debt Abatement 15,420 15,574 14,714 (5.5)% Total Resources 540,041 576,098 610,466 6.0 % Property Tax Support 996,150 1,100,054 1,105,898 5,844 Percent Increase (Decrease) 0.5 % Personnel -Authorized FTE 19.28 19.28 19.53 Improvement Package Summary 1 of 6 This improvement request is for an additional full time public safety dispatcher. This position would cover forty hours of the current part time hours. This person will fill these hours due to not having and keeping part time employees. Over the years, there has been a constant turn over in part time staff. The continuing cost of recruiting, hiring, and training of these individuals is only to lead to them finding otherjobs to obtain benefits. This would eliminate forty hours that the part timers are required to work and would allow the remaining part time to be able to work for full-time requested time off. In doing this we can reduce the FTE for part time by .75 FTE and drop one part time position. This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. Related Cost: $ 76,506 Tax Funds Recurring Recommend - No Cost Saving $ 47,756 Tax Funds Recurring Related Revenue: $ 9,583 Dubuque County Recurring Net Cost: $ 19,167 Property Tax Impact: $ 0.0075 0.08% Activity: Emergency Communications 2 of 6 This improvement request is for an additional full time public safety dispatcher. This position would cover the remaining part time hours as well as provide additional coverage during peak call volumne times. This person will fill these hours due to not having and keeping part time employees. Over the years, there has been a constant turn over in part time staff. The continuing cost of recruiting, hiring, and training of these individuals is only to lead to them finding other jobs to obtain benefits. This would -15- eliminate the hours that the part timers are required to work and would allow the remaining part time to be able to work for full-time requested time off. In doing this we can reduce the FTE for part time by .75 FTE and drop one part time position. This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. Related Cost: $ 78,717 Tax Funds Recurring Recommend -Yes Cost Saving $ 44,564 Tax Funds Recurring Related Revenue: $ 11,384 Dubuque County Recurring Net Cost: $ 22,769 Property Tax Impact: $ 0.009 0.09% Activity: Emergency Communications 3 of 6 This improvement request is for increasing the overtime budget for the next fiscal year. Three months in to the current fiscal year and the overtime budget is at almost $19,000 (over budget already). This would increase the overtime budget due to starting to pay overtime to cover time off request. This is occurring due to the inability to keep the part time at full staff. There is constant turnover in the part time. When there is little to no part time, then overtime has to be paid for staff to use paid time off. This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. Related Cost: $ 6,709 Tax Funds Recurring Recommend -Yes Related Revenue: $ 2,236 Dubuque County Recurring Net Cost: $ 4,473 Property Tax Impact: $ 0.0018 0.02% Activity: Emergency Communications 4 of 6 This improvement request is for an additional ProQA Medical/Fire/Police Software Automated Calltaking software licenses. Purchasing an additional license for each of the 3 elements so that all stations can have the software. Currently we have five licenses. With the addition of a sixth dispatcher position during the remodel, a sixth license is needed so that the software is available on all computers/ positions. Relationship to Other Projects. This would relate to City of Dubuque Goal 2. Vibrant Community: Healthy and Safe. Outcome: Continue to provide a timely response to emergency calls for service. Value to Residents: providing citizens with the feeling of safety in the community. This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. Related Cost: $ 12,000 Tax Funds Non-Recurring Recommend -Yes Related Cost: $ 1,800 Tax Funds Recurring Related Revenue: $ 4,000 Dubuque County Non-Recurring Related Revenue: $ 600 Dubuque County Recurring Net Cost: $ 9,200 Property Tax Impact: $ 0.0036 0.04% Activity: Emergency Communications -16- 5 of 6 This improvement request is for hiring a company to preform Quality Assurance on calls for the Communication Center. This would provide Quality Assurance on all calls received by the Communications Center. The company will log in and review cases from Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch. The company will then provide scorecards for each case and each dispatcher would be able to review their compliance scores. This will provide the dispatchers with analysis on things they do well and things they need improvement on. The company will do this on a weekly basis and will provide necessary feedback on areas where help is needed. This will be done so that all dispatchers are using and following the protocols. These protocols follow national criteria for questioning and providing pre-arrival and post-dispatch instructions to the caller. These are designed to assist in providing officer/firefighter safety as well as providing safety to the citizens of and visitors to Dubuque. By using an assurance company, this will take some work off an already stressed Communications Center leadership staff. In order for this to be done internally, it would require a full-time staff person to conduct quality assurance reviews on a weekly basis. If this were to be done with current staffing levels, it would require each of the four Lead Dispatchers to be taken off a radio for one shift per week to listen to a percentage of the calls and fill out a Quality Assurance scoring and feedback form. Additionally, peer-to-peer evaluation would cause differences in each scorer and the scores would not be consistent. The Dubuque Fire Chief and Police Chief are also in support of this improvement package. During the Fire Department Accreditation process, it is recommended that Quality Assurance be done in the Communications Center for all fire and medical calls. They will provide better services to the citizens of and visitors to Dubuque and Dubuque County. This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. This is one of the Management In Progress Goals for 2020-2022: Vibrant Community: Health and Safe: Communication National Quality Assurance: Related Cost: $ 68,856 Tax Funds Recurring Recommend -Yes Related Revenue: $ 22,952 Dubuque County Recurring Net Cost: $ 45,904 Property Tax Impact: $ 0.0181 0.19% Activity: Emergency Communications 6 of 6 This improvement request is to provide for a Communications CenterAssistant Manager. This person would assist in managing all aspects of the Department. This person would be instrumental in the development of Standard Operating Guidelines and working towards the Communications Center becoming an Accredited agency. This person would also be responsible for making sure that dispatchers are properly trained and are getting the additional training that is needed. This person would take some of the workload from the Lead Dispatchers allowing them more time to assist the needs of the Citizens of Dubuque. This person would assist in developing and implementing strategies to increase the morale in the Center. This person would oversee scheduling and filling of shifts, oversee and take State Terminal Agency Coordinator responsibilities, decreasing some of the workload off staff. This person would maintain contact with all agencies that the Communications Center works with and assist in making sure all these agencies needs are met. This person would assist in finding better and more efficient procedures to provide the best assistance for citizens and end users. This -17- position would reach out to community business and encourage them to create Business Profiles for "Smart 9-1-1". This would relate to City of Dubuque Goal 4, Financially Responsible, High Performance City Organization: Sustainable, Equitable and Effective Service Delivery. This would relate to City of Dubuque Goal 2. Vibrant Community: Healthy and Safe. Outcome: Continue to provide a timely response to emergency calls for service. Value to Residents: providing citizens with the feeling of safety in the community. Related Cost: $ 90,593 Tax Funds Recurring Recommend - No Related Revenue: $ 30,198 Dubuque County Recurring Net Cost: $ 60,395 Property Tax Impact: $ 0.0238 0.24% Activity: Emergency Communications Significant Line Items Employee Expense 1. FY 2023 employee expense reflects a 3.25% wage package increase. 2. The lowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged —°/a from FY 2022 City contribution of 9.44%. The employee contribution of 6.29% is unchanged from FY 2022. 3. The City portion of health insurance expense increased from $1,086 in FY 2022 to $1,119 in FY 2023 per month per contract which results in an annual cost increase of $8,349 or 3.04%. 4. Overtime expense is increased from $13,291 in FY 2022 to $20,000 in FY 2023. FY 2021 actual was $25,363. 5. 50°/o Sick leave payout increased from $1,685 in FY 2022 to $2,086 in FY 2023 based on FY 2021 actual. Effective July 1, 2019, employees over the sick leave cap can convert 50% of the sick leave over the cap to vacation or be paid out. 6. Holiday Pay decreased from $30,440 in FY 2022 to $27,738 in FY 2023. This decrease is due to a calculation correction in FY 2023. Supplies & Services 7. Office Equipment Rental increased from $11,628 in FY 2022 to $11,977 in FY 2023 based on estimated cost. This line item represents the costs for the rental of the T-1 line provided by the state through the National Crime Information Center/lowa Computer (NCIC). The direct line provides the City with access to the computer system for law enforcement related items such as but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law enforcement information from lowa and nationally. -18- 8. Software License is increased from $15,488 in FY 2022 to $27,488 in FY 2023. This includes an annual cost of NCIC ($1,260), Medical Priority PROQA($11,290), Milestone ($1,335), Criti- Call ($1,150), PageGate ($345), and GoToMyPC ($108). 9. Education and Training is unchanged from $9,340 in FY 2022 to $9,340 in FY 2023. This line item represents the cost of required emergency response training. 10. Conferences is unchanged from $9,025 in FY 2022 to $9,025 in FY 2023 .A portion of this line item is for attendance at the Race in the Heartland Conference ($300) and includes regional and national conferences for the Association of Public-Safety Communications Officials- International, Sungard training for the public safety software. The Growing Sustainable Conference was added in FY 2023 ($725). 11. Telephone decreased from $6,677 in FY 2022 to $6,543 in FY 2023 based on FY 2021 actual. Most of this line item is reimbursed by the Public Safety Committee which is funded by 911 surcharge funds. 12. Printing & Binding decreased from $5,376 in FY 2022 to $4,376 in FY 2023 based FY 2021 budget $4,290 and an increase of 2%. This line item includes the Cities directories, EMD charts, and promotional handout items. 13. Equipment Maintenance Contracts decreased from $4,386 in FY 2022 to 3,454 in FY 2023. This is based on an anticipated (21)% increase in contract rates. 14. General Liability Insurance increased from $7,453 in FY 2022 to $9,853 in FY 2023. This includes an increase of 32% based on information received from lowa Communities Assurance Pool (ICAP). Machinery & Equipment 15. Equipment replacement items at the maintenance level include ($1,000): Emergency Communications Equipment Floor Mats (2) 300 Smart Phone (2) 700 Total Equipment $ 1,000 Debt Service 16. FY 2023 annual debt service is as follows ($14,714): Final Call Amount Debt Series Payment Source Purpose Payment Date $ 14,714 2019C G.O. Sales Tax 20% Tower Relocation 2027 2027 $ 14,714 Total Emergency Communications Annual Debt Service -19- Revenue 17. The Joint Communications Payment represents the amount Dubuque County pays for the support of the 911 center. It is 1/3 of the total operating estimate for FY 2023 of$589,281 (FY 2022 was $557,814). As the expenses increase or decrease, so does the County's share. -20- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. City 1111ar��ger's O�f i ee Er�erger�cy Carr�rr�unicativns SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES People Planning The Emergency The Communications Center works Communications Center works with different agencies in the with citizens and emergency Dubuque area to ensure that all responders to ensure the needs emergency needs are provided of the community are met. when requested by citizens and visitors of Dubuque. - ____-- � �� =��: � � � I� _� '� - - - F ,�_ _ ��,_ �"� � � Partnerships The Emergency Communications Department partners with many City, County, and State departments as well as 11 non-profits and organizations throughout the City and County to provide quality services that are consistent with the City Council goals and priorities. -21- EMERGENCY COMMUNICATIONS FY 2021 FY 2022 FY 2023 Full-Time Equivalent 19.28 19.28 19.53 Debt and Resources $1,200,000 $1,100,054 $1,105,898 $996,150 $1,000,000 $800,000 $600,000 $524,621 $560,524 $595,752 $400,000 $200,000 $0 Operating Revenue Property Tax Support � FY 2021 FY 2022 FY 2023 The Emergency Communication Department is supported by 19.53 full-time equivalent employees, which accounts for 93.73% of the department expense as seen below. Overall, the department's expenses are expected to increase by 2.40% in FY 2023 compared to FY 2022. Expenditures by Category by Fiscal Year $1,462,941 Employee Expense $1,580,122 $54,040 Supplies and Services $79,856 $91,829 $3,790 Machinery and Equipment $600 $1,000 $0 $500,000 $1,000,000 $1,500,000 FY 2021 FY 2022 � FY 2023 -22- EMERGENCY COMMUNICATIONS Mission & Services The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. The Emergency Communications Center is also the after hours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24/7. Emergency Communications Position Summary FY 2023 Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 4.00 Public Safety Dispatcher- FT 11.00 Public Safety Dispatcher- PT 2.80 Records Clerk- PT 0.73 Total Full-Time Equivalent Employees 19.53 Performance Measures City Council Goal: Financially Responsible, High-Performance Organization Performance Measure KPI Tar et FY 2020 FY 2021 FY 2022 Performance � � g Actual Actual Estimated Indicator 1 Activity Objective: Provide expedient and effective handling of emergency calls. % of phone calls answered in 10 � seconds or less (National Average is 98% 96% 94°/o 96% 90%) # of total phone calls handled by the >170,000 163,836 160,250 165,000 � Dubuque Communications Center 2 Activity Objective: Provide education and outreach to the public to ensure appropriate use of 911. # of schools presented to in Dubuque 24 24 8 0 �� City/County # of students reached through 1,200 1,113 415 0 �� classroom presentations . ,- � - �C._ .. -�� ` � .w-� � t � _.�� , '� + ;Y� ;� `�r�� - -,'� -� .+r �� f� = � ; � • ._ 7 f � -23- This page intentionally left blank. -24- Recommended Operating Revenue Budget - Department Total 12-EMERGENCY COMMUNICATIONS FY20 Actual FY21 Actual FY22 Adopted FY23 Recomm'd Fund Account Account Title Revenue Revenue Budget Budget 100 46120 COUNTY PAYMENT-JT COMM 555,163 518,151 557,814 589,281 46 LOCAL GRANT AND RElMBURSE-Total 555,163 518,151 557,814 589,281 100 51983 COPY FEES 2,710 2,710 2,710 2,710 51 CHARGES FOR SERVICES -Total � 2,710 2,710 2,710 2,710 100 53620 REIMBURSEMENTS-GENERAL 0 3,761 0 3,76L 53 MISCELLANEOUS -Total - 0 3,761 0 3,761 400 54210 GO BOND PROCEEDS 140,041 0 0 0 400 54220 BOND DISCOUNT 6,343 0 0 0 54 OTHER FINANCING SOURCES -Total ! 146,384 0 0 0 400 59,350 FR SALES TAX CONSTRUCTION 16,101 15,420 15,574 14,714 59 TRANSFER IN AND INTERNAL -Total � 16,101 15,420 15,574 14,714 EMERGENCY COMMUNICATIONS -Total 720,358 540,041 576,098 610,466 -25- Recommended Operating Expenditure Budget - Department Total 12-EMERGENCY COMMUNICATIONS FY20 Actual FY21 Actual FY22 Adopted FY 23 Recomm'd Fund Account Account Title Expense Expense Budget Budget 100 61010 FULL-TIME EMPLOYEF.S 836,601 827,102 909,417 964,128 100 61020 PART-T1ME EMPLOYEES 206,542 187,026 216,995 175,844 100 61050 OVERTIME PAY 7,652 25,363 13,291 20,000 100 61070 HOLIDAY PAY 21,074 22,395 30,440 27,738 100 61083 COVIDI9 EMP NON-WORK 7,373 0 0 0 100 61084 ISOLATION ORDER 0 9,057 0 0 100 61085 SELF QUARANTINE HEALTH 2,418 3,077 0 0 100 61086 SYMPTOMS SEEK DIAGNOSIS 2,082 250 0 0 100 61091 SICK LEAVE PAYOFF 1,087 406 0 0 100 61092 VACATION PAYOFF 0 481 0 0 100 61095 PARENTAL LEAVE 7,256 16,003 0 0 100 61096 50%SICK LEAVE PAYOUT 1,685 2,086 1,685 2,086 100 61310 IPERS 102,982 102,888 109,616 111,137 100 61320 SOCIAL SECURITY 78,713 79,031 88,627 89,291 100 61410 HEALTH INSURANCE 157,230 184,132 206,424 214,773 100 61415 WORKMENS'COMPENSATION 2,809 2,929 2,329 2,296 100 61416 LIFE INSURANCE 667 686 898 898 100 61651 MEALS NO OVERNIGHT 102 30 0 30 100 61660 EMPLOYEE PHYSICALS 267 0 400 600 61-WAGES AND BENEFIT5 1,436,539 1,462,941 1,580,122 1,608,821 100 62010 OFFICE SUPPLIES 658 696 1,500 696 100 62030 POSTAGE AND SHIPPING 0 14 0 14 100 62061 DP EQUIP.MAINT CONTRACTS 2,581 4,386 4,386 3,454 100 62070 OFFICE EQUIP RENTAL 10,848 11,880 11,628 ll,977 100 62090 PRINTING&BINDING 5,271 0 5,376 4,376 100 62110 COPYING/REPRODUCTION 2,221 1,790 870 1,627 100 62130 LEGAL NOTICES&ADS 1,091 350 794 350 100 62208 GENERAL LIABILITY INSURAN 7,219 7,032 7,453 9,853 100 62310 TRAVEL-CONFERENCES 2,054 0 9,025 9,025 100 62320 TRAVEL-CITY BUSINESS 714 0 3,225 3,225 100 62340 MTLEAGE/LOCAL TRANSP 204 126 472 472 100 62360 EDUCATION&TRAINING 8,368 6,073 9,340 9,340 100 62421 TELEPHONE 6,677 7,140 6,677 6,543 100 62431 PROPERTY MAINTENANCE 202 1,282 300 0 100 62436 RENTAL OF SPACE 585 488 780 423 100 62663 SOFTWARE LICENSE EXP 5,352 12,278 15,488 27,488 100 62667 DATA SERVICES 282 506 142 466 400 62713 LEGAL SERVICES 310 0 0 0 100 62716 CONSULTANT SERVICES 0 0 2,400 2,500 400 62731 MISCELLANEOUS SERVICES 854 0 0 0 62-SUPPLIES AND SERVICES 55,491 54,040 79,856 91,829 400 62724 BOND PAYING AGENT FEE 67 0 0 0 627-CONTRACTUAL SERVICES 67 0 0 0 100 71120 PERIPHERALS,COMPUTER 0 2,480 0 0 100 71211 DESKS/CHAIRS 0 0 600 300 -26- Recommended Operating Expenditure Budget - Department Total 12-EMERGENCY COMMUNICATIONS FY20 Actual FY21 Actual FY22 Adopted FY 23 Recomm'd Fund Account Account Title Expense Expense Budget Budget 100 72418 TELEPHONERELATED 50 1,310 0 700 71-EQUIPMENT 50 3,790 600 1,000 400 741ll PRINCIPAL PAYMENT 156,977 11,511 12,011 11,511 400 74112 INTEREST PAYMENT 4,277 3,909 3,563 3,203 74-DEBT SERVICE 161,254 15,420 15,574 14,714 12-EMERGENCY COMMUNICATIONS TOTAL 1,653,401 1,536,192 1,676,152 1,716,364 -2�- Recommended Expenditure Budget Report by Activity & Funding Source l2-EMERGENCY COMMUNICATIONS EMERGENCY COMM.CENTER - 12100 FUNDING SOURCE:GENERAL Account FY21 Actual Expense FY22 Adopted Budget FY23 Recomm'd Budget EQUIPMENT 3,790 600 1,000 SUPPLIES AND SERVICES 54,040 79,856 91,829 WAGES AND BENEFITS 1,462,941 1,580,122 1,608,821 EMERGENCY COMM.CENTER 1,520,772 1,660,578 1,701,650 DEBT SERVICE - 12400 FUNDING SOURCE:DEBT SERVICE Account FY21 Actual Expense FY22 Adopted Budget FY23 Recomm'd Budget CONTRACTUAL SERVICES — — — DEBT SERVICE 15,420 15,574 14,714 SUPPLIES AND SERVICES — DEBT SERVICE 15,420 15,574 14,714 EMERGENCY COMMUNICATIONS TOTAL $1,536,192 $1,676,152 $1,716,364 -2$- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL-PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FY 2021 FY 2022 FY 2023 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 91,920 1.00 $ 93,398 1.00 $ 94,164 100 6575 GE-30 LEAD DISPATCHER 4.00 $266,185 4.00 $248,424 4.00 $ 251,135 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 10.00 $553,453 10.00 $561,991 11.00 $ 615,825 TOTAL FULL TIME EMPLOYEES 15.00 $911,558 15.00 $903,813 16.00 $ 961,124 61020 Part Time Employee Expense 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.55 $182,127 3.55 $184,463 2.80 $ 146,316 100 NA-48 RECORDS CLERK 0.73 $ 32,047 0.73 $ 32,532 0.73 $ 32,532 TOTAL PART TIME EMPLOYEES 4.28 $214,174 4.28 $216,995 3.53 $ 178,848 TOTAL EMERG.COMM. DIVISION 19.28 $1,125,732 19.28 $1,120,808 19.53 $ 1,139,972 -29- CITY OF DUBUQUE,IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2021 FY 2022 FY 2023 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Emergency Comm.Center-FT COMMUNICATIONS 10012100 61010 100 6600 GE-36 MANAGER 1.00 $ 91,920 1.00 $ 93,398 1.00 $ 94,164 10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 $266,185 4.00 $ 248,424 4.00 $ 251,135 10012100 61010 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 10.00 $553,453 10.00 $ 561,991 11.00 $ 615,825 Total 15.00 $911,558 15.00 $ 903,813 16.00 $ 961,124 Emergency Comm.Center-PT 10012100 61020 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.55 $182,127 3.55 $ 184,463 2.80 $ 146,316 10012100 61020 100 4218 NA-48 RECORDS CLERK 0.73 $ 32,047 0.73 $ 32,532 0.73 $ 32,532 Total 4.28 $214,174 4.28 $ 216,995 3.53 $ 178,848 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 19.28 $1,125,732 19.28 $ 1,120,808 19.53 $ 1,139,972 -30- FISCAL YEAR 2023 BUDGET PRESENTATION . • • � • Emergency Lommunications vepartment Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requestin service g through effective and efficient dispatching of emergency personnel to the scene. New Faces :� '' � l ¢ A S. ,,� � ��. � "� �� e �,,k <h , �'��-� �,�. �- �..� --- J r' �� ' � �---.r }. � __�� } � � i�:�. �-�+'�� ' �' � ',�� ti �� ,� � `�,�' � ''� '� � J , R�` � � � ,��L`t l.- � . a ��+; � �.��: � , Welcome� Welcome! ' Welcome! Jenna Jensen joined Haily Wahlgren joined livi h z ' in . O a Sc eet �o ed the team i n FY23 as the team i n FY23 as the h ' Y2 h . . teteaminF 3aste the Part Time Public part Time Public Safety p Ti li f . art me Pub c Sa ety Safety Dispatcher. Dispatcher. • D�spatcher. • • • • � � • • � • � • • Communication Center Manager Mark Murphy Lead Dis atche ead Dispatcher p essica George- Martin Benda Rethwisch Lead Dispatcher d Dis atcher Dan Bannon (retirin p March 31 st bbi Ryan ) Emergency Communications Department Staff (19.53 Full-Time Equivalents) Full Time . Part Time Amy Amberg 19 yrs 8 m , , Mackenzie Beneventi 3 yr 7 m PRN Jessica Gamble 14 yrs 5 m Jennifer Snyder 2 yr 3 m PRN Rich Kapparos 14 yrs 5 m Amy Leibold 1 yr 5 m Dennis Boge 13 yrs 4 m Jenna Jensen 9 m Lisa Lugrain 13 yrs 4 m Haily Wahlgren 2 m Ragan Griffin 6 yrs 8 m Olivia Scheetz 2 m Katelyn McDade 4 yrs 8 m 2 Open Positions Open Clerical Position � ��TI � � �� Hi I�-P�r��r�n�n�� r ar��a�i�n ��nd ��r��nu�ri � �ha� �s � � �Y E�IJ I T�� LE Da��-Dri�r�� ut��n�-F��u�� bu��t �n �Ir� ��ur pil��rs ��: ��IIII �I lJ I� IT1� + � � F � �I �I� E . . . � • • . . • � � f � � A 1�� r� !� .. - _��. �, . . 3� . 'k F �_ �� _ '�� . ' � �� ,.� � � �_ . � * � � - rf � - - - r, � � � ' �� '� , �� +„_ � #w FISCAL YEAR 2022 HIGHLIGHTS _, . f � �_,.. � v�r � �f1� • Smart 911 Text Messa i n to al I ,� �� ~ � 'M� g g ;; R Wireless 911 han u s � g p — � ;; 1 � � � � � . . • Phone System Replacement �� .� -__- f f� � �Qd f� . ,� � � ,r • New P25 Rad �o System Com letion �� p �� • New Alert lowa System FUTURE I N ITIATIVES Cover 40 hou rs of cu rrent part ti me � � hours New Fu I I . Allow other part time to pick up Time . . vacation and time off request Pos �t� on Reduce overtime FUTURE I N ITIATIVES ■ ■ Increase Overtime $6, 709 . 00 Increased . . . . - More i n I i ne with normal Overtime - A I ways ove r b u d g et Budget FUTURE I N ITIATIVES Provide QualityAssurance Quality Assurance Medical Company Fire Pol ice Better Customer Service Accreditation Pol ice Fire FUTURE I N ITIATIVES Additional Licenses for Pro QA Pro QA Additional License for all three • EMD/EFD/EPD L� censes Allows all positions to have the software Added d ue to add i ng the 6th Phone Position with Phone Upgrade Emergency Communications Department FY2023 REQU ESTED PROPERTY TAX SU PPORT 16 .40 1 105 898 589 281 � � Average homeowner's* � Net Property County Share property tax cost for 911 . Tax Support . (1 /3 of Operat�ng Budget) Services (*Avg. home value of $159,503) 911 SURCHARGE FUNDING $�oo,000 $631,923 $657,90 601,450 $600,000 9 583 91C $55 , ' ,214 / $595,828 � $494, 7 �Landline $500,000 �$i 509,40Q fWireless $433 81 Total $400,000 $406,469 $38 , $341,750 1,799 0,62 313,986 $311084 308,388 320,839 $300,000 $354,959 $255,078 $287,464 $197,415 $2�5'S22 $200,000 $205,230 $102,93 171,612 $100,000 $60,836 $0 - i FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 FY20 FY21 TOTAL PHONE CALLS HANDLED BY COMMUNICATIONS CENTER - FY 21 16,000 � Total Calls : 160,250 14,000 12,000 10,000 .. - • . � . — 8,000 :. ' ' � � ■ Non Emergency Calls . 6,000 �911 Calls 4,000 2,000 .. .. .. - •• . .. '. 0 ` �\,y0 �,LO �O `�,y0 �,LO `O �'� �`y �.y'�- �,y'y a,L'y �'y � Q.� c.,2 p �o p� �a �2 �'a Q.Q �a �� CALLS FOR SERVICE . � Dubuque Police 55,695 53,445 55,791 Dubuque Co. Sheriff 21,910 22,471 23,498 Dubuque Fire 6,571 6,846 7,754 County Fire 2,878 2,566 3,068 County Law 11,392 11,106 12,757 No Agency Events 7,515 7,376 6,078 Total 105,690 103,810 108,946 911 Answer Time Range of Answer Time for Emergency 911 Calls Total Number of 911 Calls 3�,465 2.69% 0.87% 7.53% 88.92% ■ 0-10 Sec ■ 1U.001-20 Sec o 20.001-30 Sec ❑ 3U.001 + Sec Range of Answer Time All Calls � Total Number of Calls 160,250 � , � , � - � , - � : � , ■ 0-10 Sec 156,844 Calls 10.001-20 Sec 4,036 Calls 20.001-30 Sec 1,636 Calls 30.001 + Sec 1,320 Calls . , . , , Calls For Service by Hour of Day 6000 5000 4000 �- � � � 3000 � 2000 , 1000 o ` � i � �� I � � 0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ti ti � a � �o � w � tio titi titi ti� ti� ti� ti�o ti� ti� ti� �,o ,yti ,�ti ti� ■ FY2021 ■ FYZ020 � FY2019 ■ � Increase in Overtime Budget for Communications Center ' • � � ' ' • Recu rri ng � $6,709 Total Cost . � - $2,236 in County revenue $4,473 Net Property Tax Cost 1 Quality Assurance Company ' • � � Recu rri ng � $68,586 Total Cost - - � -$22,952 in County revenue _ $45,904 Net Property Tax Cost � � Additional Full Time Employee ' • � � Recu rri ng � $78,717 Total Cost ' ' • $44,564 Cost Savings . � -$ 11 ,384 in County revenue $22,769 Net Property Tax Cost � Additional ProQA Medical/Fire/Police Software Automated Calltaking Software Licenses ' • � � ' ' • Related Cost � $ 12,000 Total Cost Non-Recurring . � $ 1 ,800 Recu rri ng -$4,000 County revenue Non-Recuring - $600 County revenue Recurrinq $9,200 Net Property Tax Cost ,r kV - � "� '';ll k , � �- S - ;�� 1� -f . �� . � � . ,,.��r _ , ,. q i, - � ;� ' a ��`� � �. ,i � � , . ' � � � ' � r , I''� T 1� , � � # _ � � � _ Y r 1'. 1 �.� - � �� i n .� � f� � - - �F� 1� t �� 1 �. " ' f ' �� ' ��. � +1 M� � : ��t � � '" , 1 �: �,''c ,�'� � � - , �� ¢ � � , . ., * ' � . { � -+' � .—�� i � � � ,,�� 4• - `� ' ,r,. � �f V ..ISI I� � � l f' . +� .�� { ► �+r �� T�Jr � Y . � • � {I � � + �'� �_ � 11 i . , I'��I r e �� i . �, � tF � ,:. ��' � �.y�� `'';�,�`If' Emergency Communications Center PERFORMANCE MEASURES n e c oo s � , � ��,� , � � � :� � � • c oo s _� �� r_�� , .' . � � • ~ •�1 asses � _ � ,. • u en s Emergency Communications Center PERFORMANCE MEASURES Dispatcher Training Hours FY 2 0 FY 21 999 Hours 625 Hours July 1st to Feb 28th 532 . 5 H o u rs Does not include new Employee Training Emergency Communications Center C'ampr nnitnrinh — — -- - - i �;' ', '�'I� ' { i.� -, ... ` ,i~ � � � A � r. •. � f �� ' . � � L��`�f� � V ar !_ ' � - r I.� �I � `�li� hYr..'��\�. . � •� -;_. ^ ,"° �� , �1 �. ,1 ��,� ;i + E 1 � '°4 , � -.�.E� .� ;,� �� - �' � r .,�+ '',�.�y�r+ ,-I " ' . �+l,r�:. . i�' ' ,. ,, �`�''� ' w :ri°� � ,��„ ��,,,;,�� - _ � , � ��:y,w�p,l�e,��'}-r�,�:. � ! ' � _ � -�� , .�; .� , �'_� � a. '�w.�v' • +` ,�` _ � -' �..., �. ' .d�- _ � ' ` �� _:�;,��-;:-� ;,� �,�.,`� f : _ ��.: �`�:. � -�--- w�. �., , a.ra.:'�Tr'.�"��.t � ,�" �, _� �•_r�� r+ � � �,��r,�l� ��,� �..#r f r�. �,*r �, Y��r *. .�..f '+r ; V . y _ .y' � . ...�1}'� �'"�.y+Y, I��, .�`1� �� _ ' �� y ',��k - � � y. ,.i �' �Rr � � ,44. ��.� N � .- [ ' •• �r � . �wY_' i,Jfr.��.��14'.. � �yl• � . {�. l � /r �' -� •-'��.•��.t��..��i+ _ ' � � ��!.� .j ..•� ..•.r•�..Ii��YmPi4,t. _r " ' `� L-! r— . � ' —';,� i i I . . �+*':. ��k ''�� i'.{ ,�.� ,+/ ::i� .a.�• � .�..w:L�-.•.i. . w �'�-• ` . ±� .. ._ ,�� + -.. r�. ..,��.. � k" '{, '�,,r�,�� r. ` .r{, � ��. � � . ',kyM�� 1'?`� �;r �.--- �-'t+��+ll� sy ^�� ,_; L.T... .�+ �i�f+' . � i� - �„ .* . .i �; � .., � , , ..�, � _�. �y�,� _� � t-;� �� ' _� • '�- ''�' �1 �. l _' ._ . � i �I ' � '/ ' �-x�.—��.';+,.��. �. ; yL r „B � �� 1! !!�, '+''�; .�•-�...��a�:.. -.� T�'��, � "I � •��j��`i i I o-�. . '_, �� ' ' �� 'fR�,,. �L' .- . �� tl I'z •� �, �^�' ry �'`��' �%'��'"�� / ' ' �+', • '!� 5.bs r ... , �� , i7i �- . - �� , '—�}�� w .'v_.. . ` �.... �� . ` •. '�.� " I r 'Ld� � r ��5� 1. • -a t.ti �1 � � " � ��k�.�• _ _ ,'�..� � � " � ��; Y � � ,, � � , . ,� ti�;:;,y�liw,., �r. '� � � .�e s � � � - �Y �' � + ` ti•.5.�._ , 3• '� { ��r y 1-� ' � ��, • �' � � , i � � . � _. � � r www. cityofd u buq ue . org/911