Leisure Services Recruitment Plan PresentationCity of Dubuque
City Council Meeting
Action Items # 01.
Copyrighted
October 17, 2022
ITEM TITLE: Leisure Services Recruitment Plan Presentation
SUMMARY: City Manager providing information on the Leisure Services Recruitment
Plan Presentation.
Leisure Services staff will make a presentation.
SUGGESTED Receive and File; PresentationSuggested Disposition:
DISPOSITION:
ATTACHMENTS:
Description Type
Leisure Services Recruitment Plan Presentation- MVM City Manager Memo
Memo
Staff Memo
Staff Memo
Presentation Supporting Documentation
THE C
DUjIBQTE
Masterpiece on the Mississippi
TO: The Honorable Mayor and City Council Members
FROM: Michael C. Van Milligen, City Manager
SUBJECT: Leisure Services Recruitment Plan Presentation
DATE: October 12, 2022
Dubuque
WAWca 914
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2007-2012.2013
2017*2019
Leisure Services Manager Marie Ware is providing information on the Leisure Services
Recruitment Plan Presentation.
v
Mic ael C. Van Milligen
MCVM:sv
Attachment
CC' Crenna Brumwell, City Attorney
Cori Burbach, Assistant City Manager
Marie Ware, Leisure Services Manager
Dan Kroger, Recreation Division Manager
THE CITY OF
DUB
Masterpiece are the Mississippi
TO: Michael C. Van Milligen, City Manager
FROM: Marie L. Ware, Leisure Services Manager
SUBJECT: Leisure Services Recruitment Plan Council Presentation
DATE: October 10, 2022
INTRODUCTION
Dubuque
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017*2019
The purpose of this memorandum is to provide an introduction of the Leisure Services
Department Temporary Position Recruitment Plan.
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Since 2019, the park and recreation industry began to notice a decline in seasonal
staffing. This decline was accelerated once the COVID-19 pandemic hit in the spring of
2020. Due to the pandemic, Leisure Service Department operations and programs in
the summer of 2020 (especially in the Recreation Division) were either frozen, altered or
cancelled all together offering extremely limited job opportunities for the community. The
Park Division temporary position hiring was frozen. The total number of seasonal
positions needed to operate the Leisure Services Department at full capacity is 237
along with 59 AmeriCorps members. Over the past 2 summer seasons (2021 and
2022), the Leisure Services Department has struggled to fill these summer positions.
The Department was only able to fill 50% of the needed temporary workforce in 2021
and 72% in 2022. This decrease in the needed workforce has resulted in the altering of
program offerings and services. The most recent, high -profile impact to the community
was the inability to open both pools for this past summer.
DISCUSSION
These challenges resulted in the City Council 2022-2024 High Priority goal of "Sutton
Pool Staffing and Operational Needs: Future Direction and Funding." Leisure Services
staff has developed a recruitment plan with the assistance of Public Information Office,
Human Resources Department and the Office of Shared Prosperity & Neighborhood
Support. Staff has been and will continue to work with other City Departments as well as
local partners to address this challenging issue.
ACTION REQUESTED
I respectfully request time on the City Council agenda to share the Recruitment Plan.
Memo prepared by: Dan Kroger, Recreation Division Manager
Cc: Kecia Dougherty, Talent Acquisition Manager
Randy Gehl, Public Information Officer
Andersen Sainci, Director of Shared Prosperity & Neighborhood Support
Andy Unrau, Golf Course Superintendent
Anthony Elskamp, Recreation Supervisor
Brian Feldott, Recreation Supervisor
Janna Beau, Recreation Supervisor
Kristen Dietz, Lead Administrative Assistant
Mike Sullivan, PGA Professional
2
LEISURE SERVICES
RECRUITMENT PLAN
RE -BUILD AND RETAIN
THE CITY OF
Masterpiece on the Mississippi
CITY COUNCIL 2022 - 2024
HIGH PRIORITY
SUTTON POOL STAFFING AND OPERATIONAL NEEDS
Dubuque
All -America City
NATIONAI-CIVIC ITAGUI-:
1 I
2007-2012.2013
2017*2019
WHAT IS GOING ON?
National Perspective
Hot topic at this years NRPA Conference
The Parks and Recreation industry greatly affected
87% lost employees last summer due to higher wages in their
communities
44% stated employees were no longer comfortable working
in public facing positions
Reported Impacts
53%increased workload for all levels of staff
47% reduced/eliminated programming
WHAT IS GOING ON?
Locally
Private businesses are quick to
increase wages
Average wage for service
industry is over $14.50
Many businesses between
$15 to $1g plus bonuses
Altered operations and closings
Sorry we re
DUE TO STAFF SHORTAGE
We apologize for
any ineonvenienee.
I
WHAT IS GOING ON?
Within the Department
50% of needed positions filled in
summer of 2021
72% of needed positions filled in
summer of Zo22
GOALS OF RECRUITMENT PLAN
Increase / expand engagement
Process improvement
70% of workforce in place by april
5o% annual retention
RECRUITMENTTEAM
Marketing— Public Information Office, Human
Resources & Leisure Services
Engagement — Leisure Services, Office of Shared
Prosperity & Partners
Onboarding — Human Resources& Leisure
Services
Retention — Leisure Services and Public
Information Office
TEMPORARY
EMPLOYMENT
CYCLICAL
PROCESS
Post Employment
Surveys &
Communications
August Start
Maintain Positive
Experience
May -Aug
Advertising
Begins
October
Final Push,
Program
Decisions
April
Events,
Establish
Connections
Dec -Jan
Onboarding,
Trainings &
Community
Conversations
Jan -Mar
70
6o
5o
40
30
20
10
zozz DEMOGRAPHICS
SummerTemporary Employees by Age
15-17 18-20 21-24 25+
BARRIERS
Timing
Retention
Competing schedules
Wages
Buy in
Requirements
Nature of front-line service
IMPACTFULWORK
Service
Education 11
Safe Environment �
Beautification
Quality of Life
Experiences
10
Park and recreation agencies offer:
Diverse first-time job opportunities
Opportunity to make a difference
Important skill development
Training for future leaders
WHY US?
MAKING THE CONNECTION
• Communication skills •Emergency response
• Decision making •Leading
• Mentoring • Growth
• Teaching • Active
• Creativity • Rewarding
• Flexibility • FUN!
ACTIONS
Competitive wages for all temporary positions
Improved onboarding process
Early offers and onboarding
More accessible documentation
Online resources and training
Increased social media presence
Expanded platforms
Working with staff to promote
Career webpage
Central location for making the connection
Opportunity for FAQ's
12:03 9 A
Lifeguard at City Pools
Reasons Why Lifeguarding is
the Best Summer Job
Flexible Hours
If you are in summer classes, working
another job or internship, have a vacation
planned, the City pools provide flexible
hours. We are more than willing to work
with you to accommodate your schedule!
We know summer is a busy season for
everyone.
Fun Work Environment
A lifeguard job is rarely solo. You are a part
of team! Since lifeguard jobs require
collaboration, it's easy to get to know one
another. Nothing forges a bond quite like
ensuring safety and saving lives!
Lifeguarding is a great chance to build
lifelong friendships.
Help Others
One of the most rewarding feelings of being
a lifeguard is knowing that you have helped
someone. Whether that be during a save,
providing first aid, or customer service,
helping others is what lifeguards do. When
you work as a lifeguard, � i select Language
i cityofdubuque.org
ACTIONS
Christmas break event
Targeted employment Q&A's
for marginalized populations
In -School marketing
School newspaper ads
Speaking in classrooms and
partner led programs
Career opportunity
programming
Internal recognition programs
Trainings
Lifeguard certification
Career development
through NEOGOV
Post -Employment
communication
Exit surveys
Off season check -ins
Additional Funding Needed
newspaper
advertisements, marketing materials,
materials)
THANKYOUH
Wage increases for lifeguards, pool managers,
playground and after school staff in FYzz
Approved FY22improvement level package to
continue to offer free lifeguard certification
programming
Placing temporary staffing and operational needs
as a City Council High Priority
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