Emergency Communications Fiscal Year 2024 Budget PresentationCopyrighted
March 9, 2023
City of Dubuque
Special Meeting Public Hearings # 02.
IT E M T I T L E:Emergency Communications F iscal Year 2024 Budget P resentation
S UM M ARY:
S UG G E S T E D
D I S P O S I T I O N:
AT TAC H ME N TS:
Description Type
Policy Budget Book Supporting Documentation
Presentation_Uploaded 3.9.23 Supporting Documentation
Emergency
Communications
Center
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EMERGENCY COMMUNICATIONS
Budget Highlights
FY 2022
Actual
FY 2023
Budget
FY 2024
Requested
% Change
From FY
2023 Budget
Expenses
Employee Expense 1,494,204 1,608,821 1,921,982 19.5 %
Supplies and Services 63,494 91,829 161,819 76.2 %
Machinery and Equipment 706 1,000 990 (1.0) %
Debt Service 15,574 14,714 15,036 2.2 %
Total Expenses 1,573,978 1,716,364 2,099,827 22.3 %
Resources
Operating Revenue 534,180 595,752 713,309 19.7 %
Sales Tax 20% for Debt Abatement 15,574 14,714 15,036 2.2 %
Total Resources 549,754 610,466 728,345 19.3 %
Property Tax Support 1,024,224 1,105,898 1,371,482 265,584
Percent Increase (Decrease) 24.0 %
Personnel - Authorized FTE 19.28 19.53 20.35
Improvement Package Summary
1 of 5
This improvement package request is for an additional full-time dispatcher (1.0 FTE, OE-09). This
improvement also would eliminate 0.455 FTE of part-time dispatchers. Due to the restructuring of the
schedules for dispatchers, an additional person is needed to fill in on each of the four shifts that work in
the dispatch center. With the new schedule, each dispatcher works seven out of 14 days, giving them
every other weekend off. This creates 4 shifts in the center. Two shifts alternate weekday hours, and 2
shifts alternate weekend hours. This position will add an additional person to the day shift so that there
are four scheduled around the clock. With doing this, if someone needs a vacation or time off, the
center can go down to minimum staffing of three without a large disruption of service.
With the overwhelming stress levels that dispatchers have to work in, I am recommending that the
Center starts with five on each shift and by allowing one person off on vacation per shift, the center has
four dispatchers working around the clock. If someone calls in sick or is off on an extended leave, then
the dispatch center would be down to 3 people working around the clock.
With the City focusing more on their employees' health, I believe this will reduce some of the stress that
the dispatchers have to endure and hoping that it creates a more positive working atmosphere. Current
call handling times for dispatching fire department resources for emergency incidents is at 2:36 (90% of
the time). Improved staffing would provide opportunities to improve call handling time across all incident
types which will directly impact and improve all incident on scene times.This Improvement package
supports the City Council goal of Vibrant Community: Healthy and Safe
Related Cost:$ 83,739 Tax Funds Recurring Recommend - Yes
Cost Saving $ 29,011 Tax Funds Recurring
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Related Revenue:$ 18,243 Dubuque County Recurring
Net Cost:$ 36,485
Property Tax Impact:$ 0.0144 0.15%
Activity: Emergency Communications
2 of 5
This improvement package request is for an additional full-time dispatcher (1.0 FTE, OE-09). Due to
the restructuring of the schedules for dispatchers, an additional person is needed to fill in on each of the
four shifts that work in the dispatch center. With the new schedule, each dispatcher works seven out of
14 days, giving them every other weekend off. This creates 4 shifts in the center. Two shifts alternate
weekday hours, and 2 shifts alternate weekend hours. This position will add an additional person to
the day shift so that there are four scheduled around the clock. With doing this, if someone needs a
vacation or time off, the center can go down to minimum staffing of three without a large disruption of
service.
With the overwhelming stress levels that dispatchers have to work in, I am recommending that the
Center starts with five on each shift and by allowing one person off on vacation per shift, the center has
four dispatchers working around the clock. If someone calls in sick or is off on an extended leave, then
the dispatch center would be down to 3 people working around the clock.
With the City focusing more on their employees' health, I believe this will reduce some of the stress that
the dispatchers have to endure and hoping that it creates a more positive working atmosphere. Current
call handling times for dispatching fire department resources for emergency incidents is at 2:36 (90% of
the time). Improved staffing would provide opportunities to improve call handling time across all incident
types which will directly impact and improve all incident on scene times.This Improvement package
supports the City Council goal of Vibrant Community: Healthy and Safe
Related Cost:$ 82,936 Tax Funds Recurring Recommend - No
Cost Saving $ 29,011 Tax Funds Recurring
Related Revenue:$ 17,975 Dubuque County Recurring
Net Cost:$ 35,950
Property Tax Impact:$ 0.0141 0.14%
Activity: Emergency Communications
3 of 5
This improvement package request is for an additional full-time dispatcher (1.0 FTE, OE-09). Due to
the restructuring of the schedules for dispatchers, an additional person is needed to fill in on each of the
four shifts that work in the dispatch center. With the new schedule, each dispatcher works seven out of
14 days, giving them every other weekend off. This creates 4 shifts in the center. Two shifts alternate
weekday hours, and 2 shifts alternate weekend hours. This position will add an additional person to
the day shift so that there are four scheduled around the clock. With doing this, if someone needs a
vacation or time off, the center can go down to minimum staffing of three without a large disruption of
service.
With the overwhelming stress levels that dispatchers have to work in, I am recommending that the
Center starts with five on each shift and by allowing one person off on vacation per shift, the center has
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four dispatchers working around the clock. If someone calls in sick or is off on an extended leave, then
the dispatch center would be down to 3 people working around the clock.
With the City focusing more on their employees' health, I believe this will reduce some of the stress that
the dispatchers have to endure and hoping that it creates a more positive working atmosphere. Current
call handling times for dispatching fire department resources for emergency incidents is at 2:36 (90% of
the time). Improved staffing would provide opportunities to improve call handling time across all incident
types which will directly impact and improve all incident on scene times.This improvement package
supports the City Council goal of Vibrant Community: Healthy and Safe.
Related Cost:$ 83,739 Tax Funds Recurring Recommend - No
Cost Saving $ 29,011 Tax Funds Recurring
Related Revenue:$ 18,243 Dubuque County Recurring
Net Cost:$ 36,485
Property Tax Impact:$ 0.0144 0.15%
Activity: Emergency Communications
4 of 5
This improvement package request is for an additional full-time dispatcher (1.0 FTE, OE-09). Due to
the restructuring of the schedules for dispatchers, an additional person is needed to fill in on each of the
four shifts that work in the dispatch center. With the new schedule, each dispatcher works seven out of
14 days, giving them every other weekend off. This creates 4 shifts in the center. Two shifts alternate
weekday hours, and 2 shifts alternate weekend hours. This position will add an additional person to
the day shift so that there are four scheduled around the clock. With doing this, if someone needs a
vacation or time off, the center can go down to minimum staffing of three without a large disruption of
service.
With the overwhelming stress levels that dispatchers have to work in, I am recommending that the
Center starts with five on each shift and by allowing one person off on vacation per shift, the center has
four dispatchers working around the clock. If someone calls in sick or is off on an extended leave, then
the dispatch center would be down to 3 people working around the clock.
With the City focusing more on their employees' health, I believe this will reduce some of the stress that
the dispatchers have to endure and hoping that it creates a more positive working atmosphere. Current
call handling times for dispatching fire department resources for emergency incidents is at 2:36 (90% of
the time). Improved staffing would provide opportunities to improve call handling time across all incident
types which will directly impact and improve all incident on scene times.This Improvement package
supports the City Council goal of Vibrant Community: Healthy and Safe
Related Cost:$ 86,913 Tax Funds Recurring Recommend - No
Cost Saving $ 29,011 Tax Funds Recurring
Related Revenue:$ 19,301 Dubuque County Recurring
Net Cost:$ 38,601
Property Tax Impact:$ 0.0152 0.15%
Activity: Emergency Communications
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5 of 5
This improvement package request is for an additional full-time dispatcher (1.0 FTE, OE-09). Due to
the restructuring of the schedules for dispatchers, an additional person is needed to fill in on each of the
four shifts that work in the dispatch center. With the new schedule, each dispatcher works seven out of
14 days, giving them every other weekend off. This creates 4 shifts in the center. Two shifts alternate
weekday hours, and 2 shifts alternate weekend hours. This position will add an additional person to
the day shift so that there are four scheduled around the clock. With doing this, if someone needs a
vacation or time off, the center can go down to minimum staffing of three without a large disruption of
service.
With the overwhelming stress levels that dispatchers have to work in, I am recommending that the
Center starts with five on each shift and by allowing one person off on vacation per shift, the center has
four dispatchers working around the clock. If someone calls in sick or is off on an extended leave, then
the dispatch center would be down to 3 people working around the clock.
With the City focusing more on their employees' health, I believe this will reduce some of the stress that
the dispatchers have to endure and hoping that it creates a more positive working atmosphere. Current
call handling times for dispatching fire department resources for emergency incidents is at 2:36 (90% of
the time). Improved staffing would provide opportunities to improve call handling time across all incident
types which will directly impact and improve all incident on scene times.This Improvement package
supports the City Council goal of Vibrant Community: Healthy and Safe
Related Cost:$ 83,739 Tax Funds Recurring Recommend - No
Cost Saving $ 29,011 Tax Funds Recurring
Related Revenue:$ 18,243 Dubuque County Recurring
Net Cost:$ 36,485
Property Tax Impact:$ 0.0144 0.15%
Activity: Emergency Communications
Significant Line Items
Employee Expense
1.FY 2024 employee expense reflects a 5.00% wage package increase for non-represented
employees, with the exception of Lead Dispatchers includes a 6.00% wage increase. The
already approved collective bargaining agreement for the International Union of Operating
Engineers in FY 2024 includes a 3.00% employee wage increase, however a 6.00% wage
increase is recommended for Dispatchers and a 5.00% wage increase for all other employees.
2.The Iowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged
from FY 2023. The employee contribution of 6.29% is unchanged from FY 2023.
3.The City portion of health insurance expense is unchanged from $1,119 in FY 2023 to $1,119 in
FY 2024 per month, per contract, which results in an annual cost unchanged of $— or —%.
4.Overtime expense increased from $20,000 in FY 2023 to $97,196 in FY 2024. FY 2022 actual
was $89,324. The amount is increasing due to a new schedule being implemented, which has
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overtime automatically built into positions. With there also being a shortage of part-time staff,
there will likely be more overtime of the full-time staff to help cover.
5.50% Sick leave payout unchanged from $2,086 in FY 2023 to $2,086 in FY 2024 based on FY
2022 actual. Effective July 1, 2019, employees over the sick leave cap can convert 50% of the
sick leave over the cap to vacation or be paid out.
6.Holiday Pay increased from $27,738 in FY 2023 to $70,527 in FY 2024. This increase is due to
increasing holiday pay from 8 hours to 12 hours for all applicable employees.
7. During Fiscal Year 2023, the following personnel changes were approved:
a.0.725 FTE part-time Clerical position was changed to full-time (+.275 FTE), which
resulted in a cost increase of $28,145.
Supplies & Services
8.Equipment Rental is unchanged from $11,977 in FY 2023 to $11,977 in FY 2024 based on
estimated cost. This line item represents the costs for the rental of the T-1 line provided by the
State through the National Crime Information Center/Iowa Computer (NCIC). The direct line
provides the City with access to the computer system for law enforcement related items such
as, but not limited to: wanted/missing persons; vehicle registrations; driver's licenses; and other
law enforcement information from Iowa and nationally.
9.Technology Services is decreased from $27,954 in FY 2023 to $14,913 in FY 2024. This
includes an annual cost of NCIC/Open Fox ($1,260), Priority Dispatch ($11,965), Criti-Call
($1,173), PageGate ($407), and GoToMyPC ($108).
10.Education Reimbursement is unchanged from $9,340 in FY 2023 to $9,340 in FY 2024. This
line item represents the cost of required emergency response training, such as ILEA,
Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and CPR
training.
11.Meetings & Conferences is unchanged from $12,250 in FY 2023 to $12,250 in FY 2024. This
line item is for the following conferences: Race in the Heartland ($300); Growing Sustainable
Communities Conference ($725); State APCO/NENA ($5,000); Central Square Conference
($1,340); National APCO/NENA ($3,000); Iowa Women’s Leadership ($660); Iowa League of
Cities ($1,225).
12.Telecommunications increased from $6,543 in FY 2023 to $6,956 in FY 2024 based on FY 2022
actual of $6,956. Most of this line item is reimbursed by the Public Safety Committee, which is
funded by 911 surcharge funds.
13.Technology Equipment Maintenance Contracts increased from $3,454 in FY 2023 to 12,870 in
FY 2024. This is based on FY 2022 Actual.
14.Liability Insurance increased from $9,853 in FY 2023 to $11,219 in FY 2024. This includes an
increase of 12% based on information received from Iowa Communities Assurance Pool (ICAP).
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Machinery & Equipment
15.Equipment replacement items at the maintenance level include ($990):
Emergency Communications Equipment
Floor Mats (2)$ 300
Smart Phone (2)$ 690
Total Equipment $ 990
Debt Service
16.FY 2024 annual debt service is as follows ($15,036):
Amount Debt Series Payment Source Purpose
Final
Payment
Call
Date
$ 15,036 2019C G.O.Sales Tax 20%Tower Relocation 2027 2027
$ 15,036 Total Emergency Communications Annual Debt Service
Revenue
17.The Joint Communications Payment represents the amount Dubuque County pays for the
support of the 911 center. It is 1/3 of the total operating estimate for FY 2024 of $671,398 (FY
2023 was $589,281). As the expenses increase or decrease, so does the County’s share.
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EMERGENCY COMMUNICATIONS
Ensure the appropriate response is dispatched that meets or exceeds the expectations
and needs of the public that is requesting service through effective and efficient dispatching of
emergency personnel to the scene.
SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE
LEADING TO OUTCOMES
People
The Emergency Communications
Center works with citizens and
emergency responders to ensure the
needs of the community are met.ó Planning
The Communications Center works
with different agencies in the Dubuque
area to ensure that all emergency
needs are provided when requested by
citizens and visitors of Dubuque.
ô
ô
Partnerships
The Emergency Communications Department partners with many City, County, and State
departments as well as 11 non-profits and organizations throughout the City and County to
provide quality services that are consistent with the City Council goals and priorities.
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EMERGENCY COMMUNICATIONS
FY 2022 FY 2023 FY 2024
Full-Time Equivalent 19.28 19.53 20.35
Debt and Resources
$534,180
$1,024,224
$595,752
$1,105,898
$713,309
FY 2022 FY 2023 FY 2024
Operating Revenue Property Tax Support
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
The Emergency Communication Department is supported by 20.35 full-time equivalent employees,
which accounts for 91.53% of the department expense as seen below. Overall, the department's
expenses are expected to increase by 22.34% in FY 2024 compared to FY 2023.
Expenditures by Category by Fiscal Year
$1,494,204
$63,494
$706
$1,608,821
$91,829
$1,000
$1,921,982
$161,819
$990
FY 2022 FY 2023 FY 2024
Employee Expense
Supplies and Services
Machinery and Equipment
$0 $500,000 $1,000,000 $1,500,000
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EMERGENCY COMMUNICATIONS
Mission & Services
The Emergency Communications Center employees are the first of the first responders. We are
committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and
compassion while efficiently dispatching police, fire and emergency medical services. Customer service
is essential to our success, so we treat each caller with empathy and respect. Dedicated and highly
trained professionals routinely offer life-saving medical instructions in addition to providing accurate
public safety information. The Emergency Communications Center is also the after hours answering
point for most city services. The Communications Center is responsible for all the 911 phone and radio
equipment used in Dubuque County. Service is provided 24/7.
Emergency Communications Position Summary
FY 2024
Emergency Communications Manager 1.00
Lead Public Safety Dispatcher 4.00
Public Safety Dispatcher - FT 12.00
Public Safety Dispatcher - PT 2.35
Records Clerk - FT 1.00
Total Full-Time Equivalent Employees 20.35
Performance Measures
City Council Goal: Financially Responsible, High-Performance Organization
Performance Measure (KPI)Target FY 2021
Actual
FY 2022
Actual
FY 2023
Estimated
Performance
Indicator
1 Activity Objective: Provide expedient and effective handling of emergency calls.
% of 911 phone calls answered in 10
seconds or less (National Average is
90%)
98%89%95%95%
% of all phone calls answered in 10
seconds or less 98%95%96%96%
# of total phone calls handled by the
Dubuque Communications Center >170,000 160,250 116,106 165,000
2 Activity Objective: Provide education and outreach to the public to ensure appropriate use
of 911.
# of schools presented to in Dubuque
City/County 24 8 1 20
# of students reached through
classroom presentations 1,200 415 38 1200
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Recommended Operating Revenue Budget - Department Total
12 - EMERGENCY COMMUNICATION
Fund/Account/Account Title
FY21 Actual
Revenue
FY22 Actual
Revenue
FY23 Adopted
Budget
FY24 Recomm'd
Budget
100 - General
4A - Charges for Services
45000 - Charges/Fees for Service (2,710) (1,750) (2,710) (1,750)
47100 - Reimbursements (3,761) (40,161) (3,761) (40,161)
4A - Charges for Services Total (6,471) (41,911) (6,471) (41,911)
4B - Grants/Contrib
44650 - County Contributions (518,151) (492,269) (589,281) (671,398)
4B - Grants/Contrib Total (518,151) (492,269) (589,281) (671,398)
200 - Debt Service
4N - Transfers
49304 - Transfer in Sales Tax 20%(15,420)(15,574)(14,714)(15,036)
4N - Transfers Total (15,420)(15,574)(14,714)(15,036)
4O - Eliminated for GW
48200 - Proceeds from GO Debt 0 0 0 0
48205 - Bond Discount/Premium 0 0 0 0
4O - Eliminated for GW Total 0 0 0 0
EMERGENCY COMMUNICATION - Total (540,041)(549,754)(610,466)(728,345)
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Recommended Operating Expenditure Budget - Department Total
12 - EMERGENCY COMMUNICATIONS
Fund/Account/Account Title
FY21 Actual
Expense
FY22 Actual
Expense
FY23 Adopted
Budget
FY 24 Recomm'd
Budget
6A - Salaries & Wages
100 - General
60100 - Salaries-Regular Full Time 839,485 807,214 964,128 1,138,205
60200 - Salaries - Regular Part Time 187,026 150,732 175,844 132,853
60400 - Overtime 25,363 89,324 20,000 97,196
60410 - Overtime - Holiday 0 0 0 0
60620 - Special Pay - Holiday 22,395 20,792 27,738 70,527
60630 - Special Pay Sick Lv Payout Ret 406 1,071 0 5,565
60635 - Special Pay Sick Lv Payout 50% 2,086 2,148 2,086 2,086
60640 - Special Pay - Vacation Payout 481 11,353 0 0
60710 - Special Pay - Parental Leave 16,003 20,201 0 0
60720 - Spec Pay - Meals No Overnight 30 0 30 0
6A - Salaries & Wages Total 1,093,276 1,102,835 1,189,826 1,446,432
6B - Employee Benefits
100 - General
61100 - FICA - City Contribution 79,031 79,401 89,291 102,632
61300 - IPERS - City Contribution 102,888 102,824 111,137 127,900
61510 - Health Insurance 184,132 206,424 214,773 242,023
61540 - Life Insurance 686 570 898 828
61600 - Workers' Compensation 2,929 2,151 2,296 2,167
61992 - Physicals 0 0 600 0
6B - Employee Benefits Total 369,665 391,369 418,995 475,550
6C - Staff Development
100 - General
62325 - Mileage 126 494 472 494
62400 - Meetings & Conferences 0 3,771 12,250 12,250
62500 - Education Reimbursement 6,073 6,981 9,340 9,340
6C - Staff Development Total 6,199 11,246 22,062 22,084
6D - Repari/Maint/Util
100 - General
63100 - Building Maintenance 1,282 0 0 0
63730 - Telecommunications 7,140 6,956 6,543 6,956
6D - Repari/Maint/Util Total 8,422 6,956 6,543 6,956
6E - Contractual Svcs
100 - General
64020 - Advertising 350 750 350 750
64081 - Insurance - Liability 7,032 8,072 9,853 11,219
64140 - Printing 0 367 4,376 375
64145 - Copying 1,790 2,408 1,627 2,408
64150 - Rental - Equipment 11,880 11,628 11,977 11,977
64160 - Rental - Land/Bldgs/Parking 488 715 423 4,135
64190 - Technology Services 12,784 13,756 27,954 14,913
64191 - IT Recharges 0 0 0 3,370
64900 - Other Professional Service 0 2,500 2,500 73,421
64980 - Technology Equip Maint Cont 4,386 4,386 3,454 9,500
200 - Debt Service
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64110 - Legal 0 0 0 0
64900 - Other Professional Service 0 0 0 0
6E - Contractual Svcs Total 38,710 44,582 62,514 132,068
6F - Commodities
100 - General
65045 - Technology Equipment 2,480 690 700 690
65060 - Office Supplies 696 711 696 711
65080 - Postage/Shipping 14 0 14 0
6F - Commodities Total 3,190 1,401 1,410 1,401
6G - Capital Outlay
100 - General
67210 - Furniture/Fixtures 1,310 16 300 300
67500 - Buildings 0 0 0 0
6G - Capital Outlay Total 1,310 16 300 300
6H - Debt Service
200 - Debt Service
68010 - Principal Payment 11,511 12,011 11,511 12,178
68020 - Interest Payments 3,909 3,563 3,203 2,858
68990 - Paying Agent Fees 0 0 0 0
6H - Debt Service Total 15,420 15,574 14,714 15,036
EMERGENCY COMMUNICATION - Total 1,536,192 1,573,977 1,716,364 2,099,827
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Recommended Expenditure Budget Report by Activity & Funding Source
12 - EMERGENCY COMMUNICATION
Fund/Activity FY22 Actual Expense FY23 Adopted Budget
FY24 Recomm'd
Budget
1201 - Emergency Communications
100 - General
6A - Salaries & Wages 1,102,835 1,189,826 1,446,432
6B - Employee Benefits 391,369 418,995 475,550
6C - Staff Development 11,246 22,062 22,084
6D - Repari/Maint/Util 6,956 6,543 6,956
6E - Contractual Svcs 44,582 62,514 132,068
6F - Commodities 1,401 1,410 1,401
6G - Capital Outlay 16 300 300
1201 - Emergency Communications Total 1,558,403 1,701,650 2,084,791
1280 - Debt Service
200 - Debt Service
6E - Contractual Svcs ———
6H - Debt Service 15,574 14,714 15,036
1280 - Debt Service Total 15,574 14,714 15,036
1299 - Pcard Clearing
100 - General
6F - Commodities 0 0 0
1299 - Pcard Clearing Total 0 0 0
EMERGENCY COMMUNICATION TOTAL 1,573,977 1,716,364 2,099,827
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C I T Y O F D U B U Q U E , I O W A
DEPARTMENT DETAIL - PERSONNEL COMPLEMENT
12 EMERGENCY COMMUNICATION DIVISION
FY 2022 FY 2023 FY 2024
FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET
61010 Full Time Employee Expense
100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 93,398 1.00 $ 94,164 1.00 $ 101,703
100 6575 GE-30 LEAD DISPATCHER 4.00 $ 248,424 4.00 $ 251,135 4.00 $ 280,579
100 6500 OE-09 PUBLIC SAFETY DISPATCHER 10.00 $ 561,991 11.00 $ 615,825 12.00 $ 712,794
TOTAL FULL TIME EMPLOYEES 15.00 $ 903,813 16.00 $ 961,124 17.00 $ 1,095,076
61020 Part Time Employee Expense
100 6500 OE-09 PUBLIC SAFETY DISPATCHER 3.55 $ 184,463 2.80 $ 146,316 2.35 $ 132,229
100 NA-48 RECORDS CLERK 0.73 $ 32,532 0.73 $ 32,532 1.00 $ 42,774
TOTAL PART TIME EMPLOYEES 4.28 $ 216,995 3.53 $ 178,848 3.35 $ 175,003
TOTAL EMERG. COMM. DIVISION 19.28 $ 1,120,808 19.53 $ 1,139,972 20.35 $ 1,270,079
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Emergency Comm. Center-FT
10012100 61010 100 6600 GE-36
COMMUNICATIONS
MANAGER 1.00 $ 93,398 1.00 $ 94,164 1.00 $ 101,703
10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 $ 248,424 4.00 $ 251,135 4.00 $ 280,579
10012100 61010 100 6500 OE-09 PUBLIC SAFETY DISPATCHER 10.00 $ 561,991 11.00 $ 615,825 12.00 $ 712,794
Total 15.00 $ 903,813 16.00 $ 961,124 17.00 $ 1,095,076
Emergency Comm. Center-PT
10012100 61020 100 6500 OE-09 PUBLIC SAFETY DISPATCHER 3.55 $ 184,463 2.80 $ 146,316 2.35 $ 132,229
10012100 61020 100 4218 NA-48 RECORDS CLERK 0.73 $ 32,532 0.73 $ 32,532 1.00 $ 42,774
Total 4.28 $ 216,995 3.53 $ 178,848 3.35 $ 175,003
TOTAL EMERGENCY COMMUNICATION DEPARTMENT 19.28 $ 1,120,808 19.53 $ 1,139,972 20.35 $ 1,270,079
CITY OF DUBUQUE, IOWA
ACTIVITY PERSONNEL COMPLEMENT SUMMARY
FY 2022 FY 2023 FY 2024
ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET
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EMERGENCY
COMMUNICATIONS
FISCAL YEAR 2024
BUDGET PRESENTATION
MISSION STATEMENT
Emergency Communications Department
Ensure the appropriate response is dispatched
that meets or exceeds the expectations and
needs of the public that is requesting service
through effective and efficient dispatching of
emergency personnel to the scene.
New Faces
Welcome!
Andrea Miller
joined the team in FY23 as
a Full Time Public Safety
Dispatcher.
Insert Image Here Insert
Image
Here
Welcome!
Michelle Gensrick
joined the team in FY23 as
a Full Time Public Safety
Dispatcher.
New Faces
Welcome!
Latricia Plowman
joined the team in
FY23 as a Full Time
Records Clerk
Insert Image Here Insert
Image
Here
Welcome!
Vanessa Hornung
joined the team in
FY23 as a Full Time
Public Safety
Dispatcher.
Welcome!
Damion Brooks
joined the team in
FY23 as a Full Time
Public Safety
Dispatcher.
Communication Center Manager
Mark Murphy
Emergency Communications Department Leadership (20.35 Full-Time Equivalents)
Lead Dispatcher
Martin Benda
Lead Dispatcher
Jason Cox
Lead Dispatcher
Jessica George-
Rethwisch
Lead Dispatcher
Open
Emergency Communications Department Staff (20.35 Full-Time Equivalents)
Full Time
Amy Amberg 20 yrs 8 m
Dennis Boge 14 yrs 4 m
Jessica Gamble 15 yrs 5 m
Michelle Gensrick 9 m
Vanessa Hornung 5 m
Amy Leibold 2 yrs 5 m
Lisa Lugrain 14 yrs 4 m
Katelyn McDade 4 yrs 8 m
Andrea Miller 5 m
Damion Brooks 1 m
Part Time
Mackenzie Beneventi 4 yrs 7 m PRN
Jennifer Snyder 3 yrs 2 m PRN
Ragan Griffin 7 yrs 8 m PRN
Jenna Jensen 1 yr 6 m PRN
Richard Kapparos 15 yrs 4 m PRN
Open PT 3
Latricia Plowman Records Clerk 5 m
FISCAL YEAR 2023
HIGHLIGHTS
•Smart 911 Text Messaging to all
Wireless 911 hang ups
•Phone System Replacement
•First Net (Public Safety)
•New Alert Iowa System
•Apple SOS I Phone 14
•Alarms through Text Messages
•Rapid SOS (Follow) and What 3 Words
(Locate)
•New Schedule for Staff (January 2023)
•Panic Button Training w / Staff
(Continues)
Cover hours where only 3 are
scheduled
Will have 4 dispatcher scheduled
24/hrs a day, 7 days a week
FUTURE
INITIATIVES
New Full
Time
Position
Emergency Communications Department
FY2024 REQUESTED PROPERTY TAX SUPPORT
$1,371,482 $19.84
Net Property
Tax Support
Average homeowner’s*
property tax cost for 911
Services
(*Avg. home value of $159,503)
$671,398
County Share
(1/3 of Operating Budget)
911 SURCHARGE FUNDING
TOTAL PHONE CALLS HANDLED BY
COMMUNICATIONS CENTER -FY 22
CALLS FOR SERVICE
FY20 FY21 FY22
Dubuque Police 53,445 55,791 52,241
Dubuque Co. Sheriff 22,471 23,498 24,603
Dubuque Fire 6,846 7,754 8,371
County Fire 2,566 3,068 3,219
County Law 11,106 12,757 14,546
No Agency Events 7,376 6,078 5,632
Total 103,810 108,946 108,612
911 Answer Time
Range of Answer Time All Calls
Calls For Service by Hour of Day
FY2024
RECOMMENDED
IMPROVEMENT
REQUESTS
Additional Full Time Employee
Recurring | $83,739 Total Cost
$29,011 Cost Savings
-$18,243 in County revenue
$36,485 Net Property Tax Cost
PERFORMANCE MEASURES
Emergency Communications Center
911 In the Schools
•1 School
•2 Classes
•38 Students
PERFORMANCE MEASURES
Emergency Communications Center
Dispatcher Training Hours
FY 21 FY 22
625 Hours 1556 Hours
July 1st to January 31st, 2023
197 Hours
Does not include new Employee Training
Camera Monitoring
Emergency Communications Center
THANK YOU
www.cityofdubuque.org/911