2023 Employee SPIRIT Awards RecognitionCopyrighted
May 15, 2023
City of Dubuque Presentation(s) # 02.
City Council Meeting
ITEM TITLE: 2023 Employee SPIRITAwards Recognition
SUMMARY: Assistant City Manager Cori Burbach will make a presentation on the
2023 Cityof Dubuque SPIRITAwards.
SUGGESTED
DISPOSITION:
ATTACHMENTS:
Description Type
MVM Memo City Manager Memo
Staff Memo Staff Memo
2023 SPIRITAward Winner Letters
2023 Nominee Letters
Supporting Documentation
Supporting Documentation
THE C
DUjIBQTE
Masterpiece on the Mississippi
TO: The Honorable Mayor and City Council Members
FROM: Michael C. Van Milligen, City Manager
SUBJECT: Transmittal of SPIRIT Award Winners
DATE: May 10, 2023
Dubuque
WAWca 914
ii
2007-2012.2013
2017*2019
Assistant City Manager Cori Burbach will have a presentation on the City of Dubuque
SPIRIT Awards.
v
Mic ael C. Van Milligen
MCVM:sv
Attachment
CC' Crenna Brumwell, City Attorney
Cori Burbach, Assistant City Manager
THE CITY OF
DUB E
Masterpiece on the Mississippi
TO:
Michael Van Milligen, City Manager
FROM:
Cori Burbach, Assistant City Manager
DATE:
May 11, 2023
RE:
Transmittal of SPIRIT Award Winners
Dubuque
wnc�+.ucrvr.. i rxa,r
2007-2012-2013
2017*2019
At the May 15, 2023, City Council meeting, we will present the winners of the annual
SPIRIT awards. This memo provides information on the awards and recognition
luncheon.
Each year, the Employee Appreciation Committee hosts a luncheon to recognize
employees for their service to the Dubuque community. The luncheon is also an
opportunity for staff to build relationships with colleagues in other buildings and
departments that they normally would not interact with.
At the luncheon, awards are given that recognize years of service. The SPIRIT awards
are also presented. The awards recognize those employees that go beyond their job
descriptions to exemplify the SPIRIT statement, the values by which we do our jobs.
SPIRIT stands for:
• Service: We are responsive.
• People: We care.
• Integrity: We are honest.
• Responsibility: We are accountable.
• Innovation: We look for better ways.
• Teamwork: We work together.
Throughout the year, employees nominate their colleagues for awards in each of these
categories.
I'd like to thank the members of the Employee Appreciation Committee, led by Jenny
Messerich (City Attorney's Office) who put together the event:
Luncheon Plannina Subcommittee
Dawn Blatz (Housing)
Felicia Carner (Public Information)
Mark Meyer (Leisure Services)
Connie Mueller (Health)
SPIRIT Awards Subcommittee
Sarah Berna (Leisure Services)
Kecia Dougherty (Human Resources)
Ken Miller (Public Works)
Connie Mueller (Health)
Ben Pothoff (Housing)
Steve Sampson Brown (Engineering)
Cori Burbach (City Managers Office)
This year's luncheon was a celebration of the past year. Almost eighty SPIRIT
nominations were received and reviewed by the awards committee. At the May 15,
2023, Council meeting, we'll present this year's awards winners to the City Council:
Service: The Consider It Done Award:
Steve Fehsal (Leisure Services)
People: The Highest of High Fives Award:
Christina Schneider (Housing Department)
Integrity: The Constant Contributor Award:
McKinzie Flanagan (Health Department)
Responsibility: The Macgyver Award:
Karla Escobar and Lisa Barton (Housing Department)
Innovation: The Big Bang Award:
Jesse Bernhardt (Water Department)
Teamwork: The Cloud 9 Collaborator Award:
Dan Kroger and Janna Beau (Leisure Services), Amanda Koppes and Kecia
Dougherty (Human Resources), Kristin Hill, Felicia Carner, Kelli Buchenau, and
Randy Gehl (Public Information Office)
In addition to these awards, the committee recognizes Circle of Excellence winners.
This award is the "ultimate" City employee award and recognizes the individual or group
of individuals who best represent what it means to be a City of Dubuque employee, and
the SPIRIT statement above. The awardee(s) personifies the mission, vision, and
values of our organization and move us towards our goals of being an equitable,
sustainable and resilient community of choice.
This year's Circle of Excellence Award Winners: are Jodi Lukens (Fire Department) and
the Public Works team responsible for the City wide tipper cart rollout.
I am looking forward to publicly recognizing these staff at Monday's Council meeting.
Thank you.
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Steve,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Service: The Consider It Done Award! The SPIRIT Awards are a
way to recognize the outstanding commitment and performance of our employees, and you
deserve recognition for the great work you do.
Your nominator had this to say about you:
As I considered Steve for this award, I think back to when he joined the City of Dubuque
and my team. He is an individual that you hire because of their potential. I felt like he had the
right attitude and the drive that could make him an amazing employee. He was very honest with
his strengths and those areas he would need help with. 1 remember him telling me that he did
not know anything about budget. He had not had the opportunity in his previous jobs and his
former boss had not given him with that opportunity. He had lots of skills related to park
maintenance and understood doing quality work and attention to detail. That part is hard to
teach and comes from the individual. He is that person.
Steve has transformed the Parks Division in his time here in Dubuque. Because he
understood park maintenance as that is where he came from, he has been able to see beyond
where we are to where we should be. He has pushed for equipment that would assist the
employees in the park division in performing their jobs faster and more efficiently. He had done
this at times when his employees have told him that the change would not help them or why
change as what they were using as it was just fine, but low and behold, as an example when he
changed the snow plows they were using on vehicles after they used them they understood the
change and now are very happy with that change.
The Park Division has had many individuals retire during Steve's tenure. He has at each
retirement taken into consideration what will take us into the future. He has hired positions and
individuals with amazing skills and formed a team that continues to achieve at a high level.
Steve has not been handed an easy job. There have been too many years years where
open positions were frozen due to city budget cuts and he has adapted. During COVID he was
told he could not hire temporary positions spring to fall due to the uncertainty of the times. That
is a huge sacrifice for a division that hires huge numbers of seasonals for the division. How
does one accomplish the tasks that continue to grow with less people? Although very hard for
all of his employees, Steve led his division and didn't complain. He has a can do attitude and
works to figure out how to make it happen. I hear so often from people both inside and outside
of this department that they appreciate how Steve is able to help them out in so many ways. He
has a can do attitude and is always helped out fellow employees whether in the department or
with fellow departments.
Steve is the first member of the team to volunteer to help out during his personal time.
He has helped the Recreation Division moving the Rec and Roll trailer since it as acquired to its
various location throughout the summer. He took time from his schedule to drop it off and move
it to the next location because the Rec Div did not have a truck. He does these task without
complaining and always with a smile. He has helped the staff of the Multicultural Family Center
providing staff time for helping with their food pantry, helping with moving around equipment for
special events and delivering supplies to special events in parks and other areas. He arranges
for the Park Div staff to be able to assist with whatever the ever changing needs of the
Department are. Their most recent endeavor was to change the old reception space at Bunekr
to become two offices for the new Community Impact Division employee offices.
One of Steve's strengths is his attitude. He is an employee with the best attitude. As I
said earlier he was worried about not having budgeting skills. He asked to be taught those skills
and I can tell you the Budget and Finance staff share he is the one of the best in city now. He
can go through a city manager review of budget and answer every question during the review.
He knows where every dollar is spent in his division and that is a feat for a multi -million dollar
budget. He is the employee that knows where all those dollars are spent and makes sure they
go as far as they can!
Steve is one of those persons that is not afraid to get his hands dirty and I think many
times he prefers that vs. being an administrator but he does what he need to to make things
happen. Dubuque and especially the city is lucky to have a servant leader and Steve is the
poster child for a servant leader.
The hardest part of this nomination is to decide what he should be nominated for and if 1
have to pick one (although this nomination falls among many categories) I would chose
"consider it done". Steve is the employee that when he makes a commitment/ never look back.
I know if he says he will do it, it is done and more than done, it is done well.
Steve is an amazing asset to the Department and to the City as he does his job with a
smile and a can do attitude. That is the same attitude that I saw when I hired Steve. I see that
today. This last year he went through some tough stuff and I am so beaming with pride as he
tackled it and has come through so strong. To be beat down and each and every day show up
in the best way he could was an inspiration. I am so proud and so privileged to have Steve on
my team. He is an inspiration to me and to others as he continues to take lemons and make
lemonade. His attitude continues from what I saw the day I hired him to today as he has
become such a strong division manager that leads as a service leader every day. I know he
loves the day to day and some days he would love to get his hands dirty and yet he has moved
into the leadership role and continues to move the division and the department into future. I am
so glad that he is a part of the team -through every high and low we have been through since he
joined the teamY
I am so very pleased to nominate Steve Fehsal for a SPIRIT award. He is so deserving
in so many categories and ways. 1 look forward to the next months and years to what Steve will
achieve as I know he will continue to achieve more and the best part is that he will do it with that
same smile and can do attitude that I am when I hired him. He is a special person and I am so
privileged to work next to him on a day to day basis.
Steve is very deserving of a SPIRIT award as he represents every letter of the SPIRIT
award! Thank you for the opportunity to nominate him!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Christina,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: People: The Highest of High Fives Award! The SPIRIT Awards are
a way to recognize the outstanding commitment and performance of our employees, and you
deserve recognition for the great work you do.
Your nominator had this to say about you:
Chris is a consistent contributor to our inspections team but what sets Chris apart is her
desire to help people. Whether she's going above and beyond making resource referrals or
demonstrating her immense patience and empathy while working with people experiencing
brain health challenges. Earlier this year Chris has a break through with an elderly resident that
she's been working with for well over a year. The resident has been living in unsafe conditions
for several years including having holes through her roof and critters including a family of
raccoons living in her home. Chris walked with this resident through every possible resource
option and when none of those could work because of the scope of work needed, she assisted
the resident with finding alternate housing options that would have met all her needs including
accepting her two cats. She even helped her get a housing choice voucher not once, but twice.
Unfortunately the resident chose not to move and continued to stay in the condemned,
unsafe structure. Ultimately Chris continued to perform her job with integrity, and escalated
enforcement on the resident until finally after a couple trips to court, with some help from a
magistrate, an attorney stepped in and agreed to help pro bono. Since then, Chris, the
attorney, a state appointed social aid, and several others have been able to navigate layers and
layers of problems and have a fully funded plan that will restore the residents home and allow
her to live out her remaining years with dignity in her home. The group was also able to assist
with groceries for the resident over the duration of this story and once the home is made safe,
the resident will be provided with daily meal delivery which will allow her to overcome food
insecurity that had plagued her prior to Chris's first contact with her.
This was a long story to tell, I'm sure I left out some details, and there are several other
similar stories I could tell about Chris, but I hope you get the idea, Chris is a major asset on my
team and more than that she's a great person that so deserves this recognition.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear McKinzie,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Integrity: The Constant Contributor Award! The SPIRIT Awards are
a way to recognize the outstanding commitment and performance of our employees, and you
deserve recognition for the great work you do.
Your nominator had this to say about you:
McKinzie Flanagan works in the trenches with our citizens every day. While this is a
very difficult job, 1 believe she shows a great amount of integrity by her fair and equitable
treatment to all, whether the individual has two feet or four.
Animal Control Officers spend their days picking up strays, enforcing City ordinances on
running loose, barking, vaccinations and licensing. They also investigate reports of cruelty or
neglect to any animal, not just dogs or cats. They may respond to wildlife presenting a threat to
public safety or which are sick or injured.
The job can be stressful and confrontational as she is dealing with people that also have
a great amount of stress in their own lives. McKinzie educates the public on the law and better
ways to be a pet owner. She is very kind to our underserved populations, who may need
direction on how to be a good pet owner or how to follow the City ordinances for responsible pet
ownership.
Her hard work and compassion is evident with the amount of happy customers we have
expressing their thanks to her via mail, email and in person. Because she is an honest city
employee with high ethical standards, she has had to return gifts over the past year from
grateful citizens.
With McKinzie's outstanding attitude and work ethic, she could be nominated for every
category of the SPIRIT awards.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van Milligen
City Manager
MVM/mb
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Karla,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Responsibility: The Macgyver Award! The SPIRIT Awards are a
way to recognize the outstanding commitment and performance of our employees, and you
deserve recognition for the great work you do.
Your nominator had this to say about you:
Early in 2022, Karla and Lisa found themselves in a situation where they had to pick up
additional duties to keep the Rehab programs running nearly independently through a time of
uncertainty. Both of them willingly stepped up to the challenge, took on additional
responsibilities and worked together to maintain operations.
Individually, Karla transitioned from owning small pieces of each rehab program to
handling all of the processes from start to finish. She took the initiative to step into that role,
identify areas that needed attention (for example, adding more frequent touchpoints with
customers and giving realistic expectations for timelines), and making incremental changes that
have lead to more efficient processes overall.
Lisa took on the responsibility of financial oversight for multiple funding sources, some of
which she had never accessed or been trained on. Relying on her abilities as an accountant,
she was able to seamlessly take on the additional work of tracking, reconciling, and drawing the
other funding sources. Lisa also stepped up to assist with monitoring all of the loan files to
ensure compliance with federal and state regulations.
Then Tyler happened, and that's all I'm gonna say about that.
During a time when we are all stretched thin, Lisa and Karla showed great resilience,
teamwork, and passion for their work and our customers. They were able to pivot gracefully and
do more with the time and resources available to them. Repeatedly, the messages I have heard
from both of them are centered in a commitment to providing excellent service and care for the
individuals and families that we are serving. They both exemplify the heart of public service and
Dubuque is lucky to have these talented, hardworking, brilliant women guiding them through our
community development programs.
Personally, as their supervisor now, I couldn't be more grateful to have them both on my
team. It's a supervisor's dream to work with people who are smarter than you and just get out of
the way and let them do their jobs. They both show up every day ready to take on whatever the
day brings and keep pushing forward towards our vision for the Future State!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
t� +'t
Mi hael C. Van Milligen
City Manager
MVM/mb
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Lisa,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Responsibility: The Macgyver Award! The SPIRIT Awards are a
way to recognize the outstanding commitment and performance of our employees, and you
deserve recognition for the great work you do.
Your nominator had this to say about you:
Early in 2022, Karla and Lisa found themselves in a situation where they had to pick up
additional duties to keep the Rehab programs running nearly independently through a time of
uncertainty. Both of them willingly stepped up to the challenge, took on additional
responsibilities and worked together to maintain operations.
Individually, Karla transitioned from owning small pieces of each rehab program to
handling all of the processes from start to finish. She took the initiative to step into that role,
identify areas that needed attention (for example, adding more frequent touchpoints with
customers and giving realistic expectations for timelines), and making incremental changes that
have lead to more efficient processes overall.
Lisa took on the responsibility of financial oversight for multiple funding sources, some of
which she had never accessed or been trained on. Relying on her abilities as an accountant,
she was able to seamlessly take on the additional work of tracking, reconciling, and drawing the
other funding sources. Lisa also stepped up to assist with monitoring all of the loan files to
ensure compliance with federal and state regulations.
Then Tyler happened, and that's all I'm gonna say about that.
During a time when we are all stretched thin, Lisa and Karla showed great resilience,
teamwork, and passion for their work and our customers. They were able to pivot gracefully and
do more with the time and resources available to them. Repeatedly, the messages I have heard
from both of them are centered in a commitment to providing excellent service and care for the
individuals and families that we are serving. They both exemplify the heart of public service and
Dubuque is lucky to have these talented, hardworking, brilliant women guiding them through our
community development programs.
Personally, as their supervisor now, I couldn't be more grateful to have them both on my
team. It's a supervisor's dream to work with people who are smarter than you and just get out of
the way and let them do their jobs. They both show up every day ready to take on whatever the
day brings and keep pushing forward towards our vision for the Future State!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
t� +'t
Mi hael C. Van Milligen
City Manager
MVM/mb
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jesse,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Innovation: The Big Bang Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
I would like to nominate Jesse Bernhardt for the Innovation award. Throughout Jesses
time with the city, he has constantly coached the Water Department to become better recyclers
and has yielded change within the department regarding this. This past year Jesse identified an
issue: Aerosol paint cans where being thrown away into the garbage. When Jesse approached
the individuals throwing them away, they said that it is the only option that they have, as the
paint cans are not allowed to be thrown into the metal recycling dumpster due to the contents
being under pressure. Jesse researched and found a recycling option that would not cost the
city anything. After Jesse established the process to get rid of the cans, he acquired plastic
barrels and educated staff on the new procedure. Jesses efforts resulted in a no cost solution
for the City to be a better partner to our environment, which keeps about a 55-gallon barrel of
paint cans out of the landfill almost every month. The partner that takes care of the cans for us,
punctures the cans, recycles the metal, and takes care of any leftover contents of the can in an
environmentally friendly manner. None of the above has anything to do with Jesses GIS position
with the City, but following the cities SPIRIT statement he takes it upon himself to be innovative
and always looks for ways to make the City a better place.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van Milligen
City Manager
MVM/mb
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Dan,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Janna,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Amanda,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Kecia,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Kristin,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Felicia,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Kelli,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Randy,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Teamwork: The Cloud 9 Collaborator Award! The SPIRIT Awards
are a way to recognize the outstanding commitment and performance of our employees, and
you deserve recognition for the great work you do.
Your nominator had this to say about you:
Who wanted to tell the public we weren't going to open Sutton Pool this year? NO ONE.
Who had a secret stash of lifeguards ready to fully staff two pools after COVID broke our
workforce supply chain and the job market became increasingly competitive? No one. But this
team was up to the challenge of seeking and securing 80 highly -qualified, energetic lifeguards
to be able to open both Flora and Sutton Pools in 2023.
Communities across the country have talked about the challenges of hiring lifeguards
coming out of a pandemic, as youth take on more summer activities that limit their availability,
and as the private sector pays higher, more competitive wages. It would have been easy to
point to those reasons and make an argument that we simply couldn't open both. But, when
Council established opening Sutton as a priority during their annual goal -setting, this cross -
department team came together to make it happen. While the Leisure Services team was
carefully reviewing their job descriptions to make sure they could cast the widest net possible
and finding ways to increase wages and remove barriers to employment, the PIO team got to
work on a marketing campaign that it was impossible to be in Dubuque and not see. From
social media ads to mailers to bus wraps to job fairs to videos that highlighted these (and other)
fun and meaningful summer jobs, they created it all. Materials were created quickly and the
team was nimble and able to pivot when new marketing opportunities arose.
But getting folks to apply was only half the story. Once applications were received,
Amanda worked with the Leisure Services team to process and hire lifeguards as quickly as
possible, removing red tape and no doubt putting in extra hours to make it happen to meet our
seasonal deadlines.
This group is one that always performs highly. But in this particular instance, the public
will rave about two open pools this summer and most likely never realize all the work that went
on behind the scenes to make it happen. Thank you to all for working as a team to deliver high -
quality summer fun to Dubuque's residents.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jodi,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
The fire department is nominating our administrative assistant, Jodi Lukens for the
People: The Highest of High Fives- SPIRIT award. Jodi not only takes care of the people within
the department but also shows the highest level of compassion and care for our community.
Jodi is the direct line of communication for all 103 of our current employees, she maintains
situational awareness of events that impact our members and also assists members with every
aspect of administrative needs including leave time, budget assistance and a variety of life
events. Jodi volunteers weekly to read and color with a designated student at Roosevelt
School, volunteers with the Miracle League, volunteers with Guns and Hoses, volunteers with
Make a Wish and will attend and/or coordinate many other volunteer events throughout the
community including the Hills and Dales Christmas event for residents. Jodi truly demonstrates
compassion every day and makes those around her better simply by leading by example. For
her constant care and empathy and dedication to service we are nominating Jodi Luken for the
People Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van Milligen
City Manager
MVM/mb
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Chad,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jim,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Shannon,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Brian,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Sean,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jordan,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Matt,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Doug,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Kory,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Brian,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Matt,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Rick,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Corey,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Justin,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Phil,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Caleb,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Tony,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jered,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jim,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Willie,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Brody,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Tonner,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning: Responsibility: The Macgyver Award! The SPIRIT Awards are a
way to recognize the outstanding commitment and performance of our employees, and you
deserve recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Brian,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Matt,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jake,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Bob,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Mike,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jeff,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Drew,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Gary,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Dave,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Brian,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Dave,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Dan,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Ryan,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Dave,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Mitch,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Nate,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Arielle,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Paul,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Jake,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
Ur B TE
Masterpiece on the Mississippi
Dear Nikki,
Dubuque
MI-Aneein Biqa
waxnni rve: u;a7-r
2007-2012.2013
2017*2019
May 11, 2023
City Managers Office
50 W 13" St
Dubuque IA 52001
Office (563) 589.4110
www.cityofdubuque.org
Congratulations on winning the Circle of Excellence Award! The SPIRIT Awards are a way to
recognize the outstanding commitment and performance of our employees, and you deserve
recognition for the great work you do.
Your nominator had this to say about you:
You often hear that "for less than the cost of one cup of coffee you can do "x"". Well, our
collections staff at the Public Works picks up trash and recycling weekly for less than a typical
single Jumble Coffee trip.
Not only do the provide exceptional value via collections, but in the past year, the Solid
Waste Collections Team has dealt with many challanges, including staffing. However, their
biggest challenge has been the roll -out of the new trash tipper carts city wide. While the task of
delivering a cart to each resident serviced by the city seems easy, there was a lot of planning
and staff involvement in the process to ensure residents are ready for the shift when it comes to
their neighborhood. The collections team, with assistance from the street crew, also had to take
delivery of and build more than 10,000 carts, before they were ready to be delivered to
residents. Once all these peices were in place, the roll -out began. Even with all the planning,
there were still some bumps in the road. The team pulled together though an still made the roll-
out happen while the bumps were smoothed out.
On top of taking on the rollout of the trash tipper carts, the team also piloted and then
implemented new software, which allows them to track and document what the crews are
observing in the field and provide near instant access to the information to the front office staff
at the MSC. This information allows the front offiice staff to "see" what the crew observed in the
field and, when they get a call from a resident concerned about a collections notice, they are
able to access the information to better explain to the resident why the notice was provided.
Through all these changes, the Collections staff has stayed resident focused and
continues to deliver a high level of service at an exceptional value to residents using all the tools
in their toolbox to find the best solution.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
As a thank you to you for your service, and recognition of your award, one additional eight -hour
day will be added to your vacation timebank.
Sincerely,
Mi hael C. Van
City Manager
MVM/mb
k�41v4j'�
Milligen
THE CITY OF
DU-BQTE
Masterpiece an the Mississippi
Dear Tony,
Dubuque
2007-2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Tony Severson has worked for the sanitation division of Public Works for the past 20 years.
During his career with the City, he's learned all sides of the operation and has always gone above and
beyond his role. Throughout Public Works, Tony is known for his charisma and the positive attitude he
brings daily. Many of the current sanitation drivers look up to his work ethic and go to him for advice,
especially regarding safety. Tony has proven his leadership ability, and he greatly helps us uplift our
values at Public Works.
In January of 2023, Tony was awarded the position of Lead Sanitation Driver. In this role, he's gone
above expectations to provide the greatest service to our customers. Whether it be a friendly smile in the
street, cleaning up loose trash in a neighborhood, or completing work orders at an efficient pace, Tony
goes the extra mile and never complains.
In addition, Tony recently won the state solid waste ROAD-E-O competition, where he put his driving
ability to the test. Overall, Tony is an incredible City employee, and deserves to be recognized.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
0-tA�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Troy,
Dubuque
0AMMU Clq
1 11.
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the SPIRIT Awards
program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
I would like to nominate Troy Kress from the Engineering Department for this years' Service :
Consider It Done Award.
Troy Kress provides many vital services to the public as well as other City departments thru the City's GIS
database of information. Troy provides utility maps, aerial images, and other geospatial information to
residents, private engineering consultants, realtors, developers, and other City Departments. These
products are always delivered by Troy in a timely and friendly manner.
Troy also provides drone flight services to the engineering department as well as other City departments.
Deliverables include high quality aerial images and video which are used for a variety of projects including
bridge and building inspection, engineering design, CIP project inspection and progression tracking, and
public media displays and information.
Troy also assists in many other tasks including surveying projects, traffic and parking related issues, and
concept design exhibits. He assists with the Iowa One Call/utility locate staff and is part of the On -Call
group for locates. Troy often works overtime including weekends to make sure the work gets done
correctly and on time. When Troy is asked to complete a task, we know we can truly "Consider it Done"
and be assured it will be done on time and with a positive attitude.
Troy exemplifies the criteria of being responsive and consistently providing high quality customer service
with a positive and friendly attitude, and for these reasons I am nominating him for the award.
Congratulations on this nomination! That one of your colleagues took the time to share their experience
with us proves that you go above and beyond to make the City of Dubuque a great place to work, and an
organization that provides high -quality service to all residents. I am thankful for your contribution to this
organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kim,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
On January 12th 2022, a subject suffering a brain health episode arrived at a local hospital.
Although the subject met the criteria to be seen for an evaluation, he refused to go inside the hospital.
Ofc. Kim Hoover consulted with our local brain health specialist who advised Ofc. Hoover to let him go
home and that follow up would be conducted the next day. Ofc. Hoover decided that the situation needed
immediate attention and was able to talk him into getting an evaluation. Ofc. Hoover took it upon herself
to complete the appropriate paperwork to make sure the subject was seeking long term treatment. Later
in the month, the same subject suffered another brain health episode. Ofc. Hoover was able to talk him
into getting an evaluation as well as completed additional paperwork to get him long term help. Ofc.
Hoover spent her days off following up with the subject's family and ultimately getting that subject the help
he needed.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Derek,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Assistant Fire Marshal Derek Paulson works diligently to improve prevention efforts and promote
the Dubuque Fire Department with a consider it done attitude. Derek frequently accepts new challenges
and duties on top of his already full plate. He is the go -to -guy for all the department's community outreach
events, recruitment, safety training, and smoke alarm installation program. Derek reports at all hours of
the day for emergencies or fire investigations. Earlier this year, he stepped up to take on the entire
workload of the Fire Marshal Office for several weeks while a co-worker was on injury leave. This is one
of many examples of how Derek does whatever it takes to provide excellent service to the community with
a positive, friendly attitude.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Joe,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
When the Doug Hughes resigned in October 2022, Joe, the Landfill Foreperson, became our on -
site point person for the landfill. In the months since, Joe to the iniative to improve processes at the
Landfill, some of which had been long -running sources of reduced employee morale. The biggest change
was to develop a rotating schedule for all staff that would allow them to have a full weekend off every
other week. This change has has been well received by staff, with improved morale being the biggest
noticable improvement. He also began to rotate staff duties on -site to ensure everyone is shares in the
collective effort to maintain the site.
In addition to taking iniative to improve processes, Joe has been the key point person for equipment
replacements, building repairs and assisting where needed during this transitional time. He has stepped
up to serve on Professional Association Committees where his experience plays a key role in the
process.
The key thing about Joe is that when he has been asked to assit, or for items within his scope, he just
gets the job done.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Connie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award and
People: The Highest of High Fives Award.
Your nominators had this to say about you:
1. Connie doesn't really fit into just one of the award categories, she encompasses all of them.
Connie is constantly going out of her way to help her colleagues and the public. The other day we
had a man who had fallen and injured himself come to our door for help. Connie rushed to assist
him until and ambulance arrived. She gave the injured veteran her phone number and offered to
give him a ride home from the hospital if needed.
Connie is always coming up with new ideas to help the pet license process. On her own initiative
she sent out notices indicating if licensing was not completed a citation would be issued via
regular mail, this idea cut costs for the city, has reduced the number of citations going to court,
and has increased compliance. She was able to get one of our repeat offenders to license their
pets for the first time in 9 years!
Connie is always offering assistance on projects that are not in her wheel house but she is willing
to help any way possible!
Connie is someone I aspire to be like. 1 believe we are all lucky to call her our colleague and she
is a wonderful example of the "ultimate" city employee.
2. Connie goes above and beyond for the citizens of Dubuque. Just this week she helped an
individual with a language barrier navigate our pet licensing requirements. Connie then called the
womans vet clinic and assisted her in setting up an appointment to get their rabies vaccinations
updated as required by state law.
Connie also recently assisted a citizen apply for a new social security card after they had lost
theirs. This task was not in her job description, but the young man had already been shuffled
around from multiple agencies and had not received any help. Connie took the time out of her day
and helped this young man rather than redirecting him as everyone else had.
Connie always has a positive attitude and is always making peoples days brighter. She is always
acknowledging accomplishments in teammates whether it big or small.
Service People integrity Responsibility innovation Teamwork
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Randy,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Randy Puts in the effort. He has the most seniority as a Water Operator in the drinking water
facility, and he puts that knowledge to and experience to work. He can never sit still and often goes above
and beyond his duties as an operator to help fellow operators and maintenance crew. He is always ready
and willing to fill in and adjust his schedule based on the needs at the plant and never complains. He is a
soft spoken and patient teacher of the next generation of Water Operators and makes working alongside
him very comfortable and easy. He recently forfeited the best working schedule in the facility to allow
others the opportunity to have it for a while even though he could have stayed on that schedule with his
seniority as long as he wanted. Randy works hard, is an excellent teacher, a competent coworker, and
demonstrates great character. This is why he deserves to be recognized for all he does and has done for
the city in the 20 years he has worked here.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Steve,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Steve is the epitome of the City's spirit statement. He has been the most reliable person that I
have ever worked with, but also one of the kindest and warm-hearted people that 1 have ever known. For
the last 5 years that I have worked with the City, Steve has been the foundation of the Leisure Services
department. My role and Steve's role intersect about 1 % of the time, but Steve has always given his time
and attention to help with any request, project, or crazy idea that I have brought his way. Steve is
everyone's favorite co-worker, and it's absolutely justified by his ability, integrity, ethics, and truly because
he is one of the most likable dang person. If you haven't met Steve, I am so sorry, because there is a
small Steve -shaped hole in your heart.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Brian,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Brian always goes above and beyond. He is always willing to come in early or stay late if needed.
Brian is always available to come in when ever needed. He is a true leader he runs the PM crew in the
winter for PW snow operations. He handles the city's overlay program in the summer. This spring he has
taken the lead on getting all the 35 gallon carts delivered though out the city. When you give Brian a job
he will get it done. He is just a outstanding employee that never wants to be recognized.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Peggy,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Peggy is the Confidential Account Clerk for the Leisure Services Department. Peggy is the go -to
person for just about anything related to payroll, accounts and the new Tyler system. Peggy has an
amazing upbeat attitude. She is always smiling and willing to take on any project that is thrown her way.
She handles so many different aspects of the department one of which is payroll. That's not easy during
the summer months when temporary employees are working and there is over 200 people on payroll for
her to process and input. Then there's revenue accounts which includes everything from golf course
fees, pool fees, pavilion fees, campground fees and many, many others. Then there's p-cards. With more
then 32 p-cards in the department, Peggy manages and processes the hundreds of receipts per month.
These are just a few of the daily and weekly tasks that Peggy performs. And there are constantly new
practices and procedures for Peggy to learn as well. She does all this with a smile. No matter what task
she is given, Peggy hits it head on. Most of time she is ahead of deadlines to get tasks completed
because that is her work ethic. Her thoroughness and careful processes allow for other staff to do their
jobs more efficiently due to the prompt response and detailed work. With Peggy you can always
CONSIDER IT DONE!!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Connie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award and
Teamwork: The Cloud 9 Collaborator Award.
Your nominators had this to say about you:
1. Connie is fairly new to the City of Dubuque Human Resources Department in a new position as
Benefits Manager. She spends countless hours working from the office and remote doing her job
the best she can as they are rolling out new things to better the City employees and their families,
and to help the City to keep moving forward. She is a person who takes great pride in everything
she does and likes to get it right the first time, so she spends nights and some weekends doing
her job and to also be prepared for the next work week and for meetings that she might have to
present. She enjoys working for the City of Dubuque and also with the team that makes up the
leadership, employees and with her coworkers. I truly know Connie cares about her job and the
City of Dubuque and think she has and always will go the extra distance.
Thank You for all your hard work and time Connie Ill
2. This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and
seamlessly complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who
started employment with the City in June 2022, these individuals performed and collaborated like
a team that had been in existence for years, not mere months, and, despite obstacles, changes,
and the additional huge, concurrent time commitment needed to build the HCM module for the
new Tyler/Munis system, accomplished admirable things for the Benefits Open Enrollment
process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do
not even notice, have the coverages needed, and the proper deductions from their checks takes
a lot of behind the scenes work. (This group only makes it look easy.!). In 2022, we faced several
new challenges in completing the benefit enrollment process including a broker change, staffing
shortages/vacancies in Human Resources and Finance and Budget, a lot of manual work to
correct old/outdate processes, and the need to communicate and share the big picture to all
involved to increase understanding of how the previously siloed pieces all fit together (continuous
process improvement).
Service People integrity Responsibility innovation Teamwork
Many qualified hands make the work lighter and frankly less overwhelming. Each of these
individuals working collaboratively as a team pitched in and helped out to lighten the load of entry
volume for any one individual, kept things organized and mindful of deadlines and key processes,
reviewed work and shared expertise with the FinPlus system, stepped outside of their primary
role to provide assistance and complete tasks (exemplifying teamwork for the greater good) and
researched, answered, and documented questions and clarification needs without fail for each
other and to make a more efficient process in the future.
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City
and nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
O-tA�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Teresa,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Teresa has not only been a city employee for close to 20 years, but she also has an incredibly
strong work ethic and is a friend to all. She treats everyone with dignity and respect and goes the extra
mile for the customers she serves as well as her fellow employees. Teresa was asked to take on
additional responsibilities for our administrative team, and without hesitation, she jumped at the
opportunity to grow her skills and help our team grow in areas in order to be more efficient. Not only has
she taken on extra responsibilities, but she also without hesitation, has dedicated her time to help another
department in their administrative duties and payroll while an employee takes leave. City citizens know
her by name when they call, because she makes them feel welcome and like a human being. She is a
great asset to our team, and she deserves to be recognized for all of her hard work over the years, and
the work that she continues to do for our city.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Arius,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Arius is the most friendly, hard-working, helpful guy ever. If you need something, no matter what it
is, he'll make sure it's done correctly and on time. He is an excellent communicator, asking follow up
questions as needed. Sometimes he'll even ask a question about some detail of setup or schedule that I
hadn't thought of yet, moving our department forward in putting on an excellent program for our littlest of
patrons. If there is an unexpected change, it doesn't rattle Arius. Nothing rattles him, in fact. He's on it, in
the most professional way possible. He always has a smile and a can -do attitude. Basically, if we need
something, we know we can count on him to make it happen. Thank you Arius. You make my job so
much easier!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear John,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the SPIRIT Awards
program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Consider it done and at all hours.
John started with the Parking division within the last year.
When he came to the team he was able to onboard with a current employee for a short period of time.
Unforeseen circumstances shorted that training and John was on his own daily.
He did have support if needed, but John took the initiative to learn the systems and fix what he could by
himself.
When he was in a bind, he would reach out for support, but this was very limited.
Our parking ramps do not just have one type of computer system, we have 4 different systems with very little
support.
Some of these systems are obsolete with not technical support from the manufacturer.
John is fantastic at trying to fix the systems himself prior to engaging anyone else.
Not to mention John handled most all of the on -call time for a 2 month period only requesting off for prior
engagements.
1 would like to nominate John Jaeger for the Spirit Award for the Service category!
Congratulations on this nomination! That one of your colleagues took the time to share their experience with us
proves that you go above and beyond to make the City of Dubuque a great place to work, and an organization
that provides high -quality service to all residents. I am thankful for your contribution to this organization, and to
the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Stephanie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Steph, Anne, and Mia get a lot of issues thrown their way, from making sure the City Manager's
Office is running smoothly to communicating with residents to get them what they need or figuring out
who they need to talk to for help. All three are always in a good mood and happy to help answer
questions from anyone inside or outside of the department. They are in constant communication about
issues and questions that arise and work to problem solve in a timely manner. As a newer employee to
the City, they have always made me feel welcome and will always take time to help me with the questions
I have. This is not just a kindness they extend to me because I work in the same office, but this courtesy
extends to everyone they communicate with - via in person, Teams meetings, phone conversations, and
emails. We are so fortunate to have this group of dedicated women working for the City and I am so
happy to be able to nominate them for the Consider It Done Award because it's what they are asked to do
every single day.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Anne,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Steph, Anne, and Mia get a lot of issues thrown their way, from making sure the City Manager's
Office is running smoothly to communicating with residents to get them what they need or figuring out
who they need to talk to for help. All three are always in a good mood and happy to help answer
questions from anyone inside or outside of the department. They are in constant communication about
issues and questions that arise and work to problem solve in a timely manner. As a newer employee to
the City, they have always made me feel welcome and will always take time to help me with the questions
I have. This is not just a kindness they extend to me because I work in the same office, but this courtesy
extends to everyone they communicate with - via in person, Teams meetings, phone conversations, and
emails. We are so fortunate to have this group of dedicated women working for the City and I am so
happy to be able to nominate them for the Consider It Done Award because it's what they are asked to do
every single day.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Mia,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominators had this to say about you:
Steph, Anne, and Mia get a lot of issues thrown their way, from making sure the City Manager's
Office is running smoothly to communicating with residents to get them what they need or figuring
out who they need to talk to for help. All three are always in a good mood and happy to help
answer questions from anyone inside or outside of the department. They are in constant
communication about issues and questions that arise and work to problem solve in a timely
manner. As a newer employee to the City, they have always made me feel welcome and will
always take time to help me with the questions I have. This is not just a kindness they extend to
me because I work in the same office, but this courtesy extends to everyone they communicate
with - via in person, Teams meetings, phone conversations, and emails. We are so fortunate to
have this group of dedicated women working for the City and I am so happy to be able to
nominate them for the Consider It Done Award because it's what they are asked to do every
single day.
2. She is always willing to help everyone in the City Manager's Office. Completes all the tasks she
has to do and is always willing to go the extra -mile in helping people. I always see her learning
new things from everyone in the City Manager's Office and is every cheerful to work with.
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Scott,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team has been incredibly responsive and supportive during phase two of the Tyler
implementation. They have spent countless hours on teams meetings, listening for information that might
impact the Information Services support for the human resources and finance teams and all city
employees and offering their expertise and recommendations to aid in the completion of the project. They
follow through on commitments with a positive attitude and a smile. They are also not afraid to offer
gentle reminders when information is needed for them to do their job well or to keep the project moving
toward its goals. I am grateful for their participation and support and I don't know where we would be
without them.
Thank you IS team!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jacob,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team has been incredibly responsive and supportive during phase two of the Tyler
implementation. They have spent countless hours on teams meetings, listening for information that might
impact the Information Services support for the human resources and finance teams and all city
employees and offering their expertise and recommendations to aid in the completion of the project. They
follow through on commitments with a positive attitude and a smile. They are also not afraid to offer
gentle reminders when information is needed for them to do their job well or to keep the project moving
toward its goals. I am grateful for their participation and support and I don't know where we would be
without them.
Thank you IS team!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Joe,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team has been incredibly responsive and supportive during phase two of the Tyler
implementation. They have spent countless hours on teams meetings, listening for information that might
impact the Information Services support for the human resources and finance teams and all city
employees and offering their expertise and recommendations to aid in the completion of the project. They
follow through on commitments with a positive attitude and a smile. They are also not afraid to offer
gentle reminders when information is needed for them to do their job well or to keep the project moving
toward its goals. I am grateful for their participation and support and I don't know where we would be
without them.
Thank you IS team!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Chris,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team has been incredibly responsive and supportive during phase two of the Tyler
implementation. They have spent countless hours on teams meetings, listening for information that might
impact the Information Services support for the human resources and finance teams and all city
employees and offering their expertise and recommendations to aid in the completion of the project. They
follow through on commitments with a positive attitude and a smile. They are also not afraid to offer
gentle reminders when information is needed for them to do their job well or to keep the project moving
toward its goals. I am grateful for their participation and support and I don't know where we would be
without them.
Thank you IS team!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Information Services Team,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team has been incredibly responsive and supportive during phase two of the Tyler
implementation. They have spent countless hours on teams meetings, listening for information that might
impact the Information Services support for the human resources and finance teams and all city
employees and offering their expertise and recommendations to aid in the completion of the project. They
follow through on commitments with a positive attitude and a smile. They are also not afraid to offer
gentle reminders when information is needed for them to do their job well or to keep the project moving
toward its goals. I am grateful for their participation and support and I don't know where we would be
without them.
Thank you IS team!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jacob,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Jacob assisted the fire department with a fast moving data project. Jacob was innovative,
collaborative and extremely responsive when we reached out for assistance on a request to look at our
response data by ward rather than response districts. Jacob was able to pull our raw RMS (record
Management System) data and place it within a new boundary area created in ESRI. Jacob was fun to
work with and demonstrated the strength of leveraging the talents and skills that exist outside of the
department. Jacob provided the highest quality of internal customer service during this request. Really
looking forward to working with Jacob and the GIS / IT department moving forward and thank the entire
group for the continued support.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Mike,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
It would be hard for to me to pick the best thing about Mike and how he does his job. He is so fast
and competent that you always know he will get our IT issue figured out right away. He seems to
understand the problem and how to fix it before you've even fully explained it, yet he listens to the very
end. He's an excellent listener, actually, which is important when it comes to IT issues. Whenever I call
him, he always comes right away and when he arrives, he never treats me like I'm stupid. He explains the
process or problem in a professional, easy -to -understand way and asks if there is anything else he can
do to help. Working with Mike is THE BEST!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jane,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Five of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominators had this to say about you:
Everyone should have the good fortune to work alongside a person as capable, competent, and
committed as Jane! Jane excels at the art of anticipation and is always operating a few steps
ahead of those around her. Not only is she forward thinking but she is also quick to take action.
More often than not, her anticipation and action puts her one or two steps ahead of others. This
allows those who work with her to know that they can trust in her ability to always get the work
done! Her exceptional work ethic is complimented by her wonderful attitude and joy for helping
others around her and the citizens of Dubuque. Jane is truly a model example of excellent
service!!
2. Jane is able to provide the high-est customer service by, as we call it, 'interrogating' the customer
and therefore, getting all inquiries to the right person, in the right department, quickly and
respectfully. Jane's organizational skills and overall demeanor allow her to be unbelievably
efficient in responding to citizens and staff and in prepping items for our Boards and
Commissions and City Council. She is invaluable in all the things she is a part of on a daily,
weekly, and monthly basis - certainly, far too many to list here. When it comes to Jane, the award
category name, 'The Consider it Done Award', is somewhat of a misnomer as it implies the task
has not yet been completed. Its done, probably been done for at least a couple of days now.
Jane's responsiveness and highest -quality customer service is second only to the way she treats
customers, staff, and Dubuque's citizens - as friends, as family, and with kindness.
3. Jane has worked for the City for 21 years in several administrative roles, and she'll be retiring at
the end of March. She serves the Planning Services Department very capably and makes
everything flow smoothly. She has established efficient processes that she implements flawlessly.
Jane seems to know what people need before they ask and be one step ahead of things. She
does all this with kindness and courtesy for citizens, and she helps create a sense of community
in our office. We will miss her, and we won't forget working with her.
4. Jane Glennon retires in March and she will be missed! Jane came to us at a critical time, as our
office was turning over half our staff due to long time retirements. She came with the experience
and professionalism to help us through this transition, and prepare us for the future by creating
systems and manuals that provide us with institutional memory that is written down and
accessible. Jane's background in finance and housing was a great help to our department,
especially as we transitioned with leadership after Laura Carstens retirement.
Service People integrity Responsibility innovation Teamwork
Jane always stands ready to help, even on her days off. She's adept at fielding calls from the
public who might be disgruntled because they have been issued a citation, straddling the fence of
not getting too far into the weeds and assuring the caller that their issue is being heard and will be
addressed. She looks out for her fellow employees, helping to meet deadlines and keeping the
office working efficiently. She's kind hearted and understanding. She's has an empathetic ear and
is a hard worker. We'll be sorry to see her leave, but know she's leaving us in good hands to
move forward.
Please consider Jane for the Consider it Done award!
5. Since joining the Planning and Zoning Department, Jane has been a shining example service to
the citizens of Dubuque, to the clients who inquire for our services and to the other employees in
the department.
She always has time to listen to the citizens when they call or stop in, with a smile on her face
and in her voice, to direct them to the proper person in the department to help them, or to other
other departments if need be. They are always helped.
Jane also always has time to assist other department staff in their job duties.
She is a valued co-worker and friend who makes our days better.
Congratulations on these nominations! That five of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jane,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Jane is able to provide the high-est customer service by, as we call it, 'interrogating' the customer
and therefore, getting all inquiries to the right person, in the right department, quickly and respectfully.
Jane's organizational skills and overall demeanor allow her to be unbelievably efficient in responding to
citizens and staff and in prepping items for our Boards and Commissions and City Council. She is
invaluable in all the things she is a part of on a daily, weekly, and monthly basis - certainly, far too many
to list here. When it comes to Jane, the award category name, 'The Consider it Done Award, is somewhat
of a misnomer as it implies the task has not yet been completed. Its done, probably been done for at least
a couple of days now. Jane's responsiveness and highest -quality customer service is second only to the
way she treats customers, staff, and Dubuque's citizens - as friends, as family, and with kindness.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Laura,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Laura has been truly indispensable in her limited -term role facilitating the National Endowment for
the Arts Local Arts Agency subgranting work.
What I've observed... you walk her through a list of the process, protocols, and timing, and it is just gets
DONE!! But all along the way she asks for guidance / double checks on process / protocols in a timely
fashion to ensure things are happening in the order and way that they should. She takes ownership of the
work and wants to implement in a way that reflects positively on the City and in responsive almost
immediately to community partners.
It was evident to me from day 1 that I could trust 100% in her to follow-through on each and everything
needed above and beyond the capacity previously available to respond to and maintain private sector
relationships / needs. I can't say enough about the skill sets, dedication, and care that Laura has brought
to this short-term role.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Utility Billing Department,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Since joining the City last fall, I have been able to witness how the City of Dubuque Utility Billing staff
choose to offer exceptional customer service that goes above and beyond any other customer service I've
seen in both the private and public sectors alike. Though my job duties do not directly overlap with the
work of Utility Billing staff frequently, my desk is located near Utility Billing staff, and I have been able to
witness their interactions with the community on a daily basis. As someone who has previously worked in
a retail setting where the company prioritized and celebrated customer service, I am impressed with the
customer service skills that I have seen the Utility Billing staff utilize each day -they are truly in a league of
their own.
Through the good and the bad, the City of Dubuque's Utility Billing staff consistently choose to provide
phenomenal customer service to both the community and their city coworkers. The nature of work in the
Utility Billing department can be rather turbulent at times. Doing the less -than -desirable (yet necessary)
tasks of ordering water shut -offs, resolving billing discrepancies, and enforcing payment plans are all
inherently confrontational. These daily tasks create a challenging environment where providing the best
customer service possible is made difficult by emotions and sometimes tense exchanges. Despite these
challenges, the Utility Billing staff choose to maintain a positive attitude and provide customer service that
is genuinely kind, extraordinarily helpful, and always consistent.
Utility Billing staff are genuinely kind and sociable; they choose to create a friendly and lighthearted
environment for those who visit Utility Billing at City Hall. Customers who approach the service windows
are greeted by the joyful, smiling faces of the Utility Billing staff. When customers visit, it's not all strictly
business. Utility Billing staff are constantly striking up genuine conversations with our residents -the Utility
Billing staff do not simply see customers as a name and address, they show deep care for our residents
by welcoming them into a professional and kind environment. Utility Billing staff take their role in creating
a fun, welcoming environment seriously. Many of the Utility Billing staff have decorated their workspaces
over the past few months, which often draws compliments from customers at the service windows. This
lighthearted and friendly approach to normally confrontational and challenging work helps lighten the
atmosphere, and it is a prime example of their superb customer service skills.
Utility Billing staff are extraordinarily helpful. During a water boil advisory last fall, Utility Billing staff fielded
dozens of calls from residents seeking guidance on the advisory, and Utility Billing rose to the occasion.
Utility Billing staff looked up the address of residents who called in order to determine if callers were with -
Service People integrity Responsibility innovation Teamwork
in an impacted zone. In a time of an emergency, Utility Billing staff quickly and kindly provided critical
information to residents. Instead of referring residents to just read the press release related to the boil
advisory, Utility Billing staff answered many repeated questions to provide as much information to
residents as possible in a helpful manner. This stellar customer service does not just come during unique
circumstances --it is always present in the Utility Billing Department. On a daily basis, Utility Billing staff
provide as much information to residents as possible. When residents call to inquire about high water
usage levels on their bills, Utility Billing staff explain detailed strategies to test toilets for leaking or find
other possibilities. When residents call to discuss their inability to pay a bill, Utility Billing staff provide
them with phone numbers to local organizations that could potentially provide assistance. Utility Billing
staff also provide callers with the phone numbers, hours, and location of other city departments who can
better handle their inquiries. Whatever the situation may be, the Utility Billing staff provide customers with
high -quality customer service that is extremely thorough and truly helpful -they truly take an extra step to
ensure the information they give is complete, leaving no questions unanswered.
Utility Billing staff are consistent in their customer service delivery -in both friendly and unfriendly
conversations, Utility Billing staff offer the same high -detail, polite, and objective customer service as they
always do. Even after confrontational and tense conversations, Utility Billing staff are able to remain calm,
and often times customers who are frustrated still thank Utility Billing staff, indicating that despite the
challenging circumstances, they are still appreciative of the information Utility Billing was able to provide.
Perhaps what is most impressive is that Customers who call the Utility Billing department are sure to
receive an experience that is no -less helpful or friendly than if they were to be present at City Hall. On the
phone, the Utility Billing team can often be heard cracking jokes and engaging in friendly conversations
with customers who call in. This again shows that Utility Billing staff truly care about the customers they
serve, and always strive to provide the best experience possible.
Utility Billing staff are in the midst of training and preparing for the deployment of their Utility Billing
Module in the Tyler Munis system this upcoming summer. This is no small task, and their preparations for
their new system are in addition to their normal duties. Despite the extra work and related stress of
preparing for a large transition, the Utility Billing staff continue to offer their excellent customer service to
their customers and other city staff with a smile as they are juggling many duties.
Customer service is one of the most important pillars of an organization's identity -it can make or break an
organization's reputation with the community. The work of Utility Billing is largely outward facing, and their
services reach nearly all in our community. By providing the excellent customer service that they do, the
Utility Bill staff plays a large role in serving the community -and they are doing a stellar job! After months of
observing the excellent customer service that the Utility Billing staff offers each day, 1 am thrilled to
nominate their team for the Consider It Done Award!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jane,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Jane has worked for the City for 21 years in several administrative roles, and she'll be retiring at
the end of March. She serves the Planning Services Department very capably and makes everything flow
smoothly. She has established efficient processes that she implements flawlessly. Jane seems to know
what people need before they ask and be one step ahead of things. She does all this with kindness and
courtesy for citizens, and she helps create a sense of community in our office. We will miss her, and we
won't forget working with her.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
0-tA�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Julie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Julie's positive attitude at all times is what makes her someone I look forward to working with.
She understands customer and co-worker needs and provides answers promptly and in a way that makes
you feel like someone really cares. Whenever I send a request to Julie she acknowledges and promises
to follow up, and she always comes back with an update or answer. I never have to ask twice! Julie puts
customers first, resolving their problems and communicating with them respectfully. She is proactive in
her approach with customers and co-workers, keeping us informed of changes and updates to solid
waste management. There have been many changes in a short period of time and Julie has tackled them
head on. She has a great understanding of her job. I'm proud to know someone as caring and dedicated
as Julie is, and the City of Dubuque is lucky to have her represent what city spirit is all about.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Gina,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominators had this to say about you:
Gina is thee best hands down. She comes in before we even roll over, without opening our eyes
to slap that snooze button and makes sure that our facility is up to par for not just us, but our
patrons as well. She shows up without a fuss when things are brought to her attention and she
handles them quickly with care. The messes she cleans up are sometimes unheard of, but she
takes care of them with a smile. When Gina is on the job, you can "CONSIDER IT DONEP
2. There has NEVER been a time that we have needed a task completed that if this group wasn't
already there on top of things, they were there in a jiffy. No matter how big or small, clean or
disgusting, emergency or not, with them YOU can definitely "CONSIDER IT DONE" and
expeditiously at that.
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jane,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Jane Glennon retires in March and she will be missed! Jane came to us at a critical time, as our
office was turning over half our staff due to long time retirements. She came with the experience and
professionalism to help us through this transition, and prepare us for the future by creating systems and
manuals that provide us with institutional memory that is written down and accessible. Jane's background
in finance and housing was a great help to our department, especially as we transitioned with leadership
after Laura Carstens retirement.
Jane always stands ready to help, even on her days off. She's adept at fielding calls from the public who
might be disgruntled because they have been issued a citation, straddling the fence of not getting too far
into the weeds and assuring the caller that their issue is being heard and will be addressed. She looks out
for her fellow employees, helping to meet deadlines and keeping the office working efficiently. She's kind
hearted and understanding. She's has an empathetic ear and is a hard worker. We'll be sorry to see her
leave, but know she's leaving us in good hands to move forward.
Please consider Jane for the Consider it Done award!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jane,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Since joining the Planning and Zoning Department, Jane has been a shining example service to
the citizens of Dubuque, to the clients who inquire for our services and to the other employees in the
department.
She always has time to listen to the citizens when they call or stop in, with a smile on her face and in her
voice, to direct them to the proper person in the department to help them, or to other other departments if
need be. They are always helped.
Jane also always has time to assist other department staff in their job duties.
She is a valued co-worker and friend who makes our days better.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Mia,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
She is always willing to help everyone in the City Manager's Office. Completes all the tasks she
has to do and is always willing to go the extra -mile in helping people. 1 always see her learning new things
from everyone in the City Manager's Office and is every cheerful to work with.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
►AID ►�RuT.7
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jodi,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
1 would like to nominate the Jule Operations Supervisor Jodi Johnson.
Jodi makes coming to work a pleasure, she listens to employees, and she cares for each and every one
of us individually.
She continues to strengthen our team every day and make every single person that walks through our
door feel welcome!!
We are so lucky to have Jodi Johnson as our supervisor here at the Jule!!!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Gina,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
There has NEVER been a time that we have needed a task completed that if this group wasn't
already there on top of things, they were there in a jiffy. No matter how big or small, clean or disgusting,
emergency or not, with them YOU can definitely "CONSIDER IT DONE" and expeditiously at that.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Justin,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
There has NEVER been a time that we have needed a task completed that if this group wasn't
already there on top of things, they were there in a jiffy. No matter how big or small, clean or disgusting,
emergency or not, with them YOU can definitely "CONSIDER IT DONE" and expeditiously at that.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jake,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
There has NEVER been a time that we have needed a task completed that if this group wasn't
already there on top of things, they were there in a jiffy. No matter how big or small, clean or disgusting,
emergency or not, with them YOU can definitely "CONSIDER IT DONE" and expeditiously at that.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jamie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team took great care and skill in creating a workspace for the new Community Impact
Division. They used speed and their considerable knowledge in building/finishing to make a space that is
clean and new. This space was professionally done and would not have been possible without this crew!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
►AID ►�RuT.7
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Chris,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team took great care and skill in creating a workspace for the new Community Impact
Division. They used speed and their considerable knowledge in building/finishing to make a space that is
clean and new. This space was professionally done and would not have been possible without this crew!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
►AID ►�RuT.7
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Tim,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team took great care and skill in creating a workspace for the new Community Impact
Division. They used speed and their considerable knowledge in building/finishing to make a space that is
clean and new. This space was professionally done and would not have been possible without this crew!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
►AID ►�RuT.7
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Chris,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
This team took great care and skill in creating a workspace for the new Community Impact
Division. They used speed and their considerable knowledge in building/finishing to make a space that is
clean and new. This space was professionally done and would not have been possible without this crew!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
►AID ►�RuT.7
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Ben,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Ben is my direct supervisor and is an excellent candidate for an award! He not only is extremally
knowledgeable in every aspect of the job but he also helps motivate our team to be better in every way.
He is they type of supervisor that gives you every tool and opportunity that he can and does his best to lift
you up to achieve your goals. Ben puts his best foot forward each and every day. I cannot think of a
better person to receive recognition for going above and beyond!
Thanks,
-George
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Adam,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
Adam is always friendly and has a great attitude. He has worked his butt off getting IDOT projects
completed on time. He really cares about how we interface with residents and the contractor. He is
always looking at ways to manage funds on the project and how we can do things better. He is a terrific
asset to the City of Dubuque.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kristen,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the SPIRIT Awards
program for the employee award of Service: The Consider It Done Award and Integrity: The Constant
Contributor Award
Your nominators had this to say about you:
Kristen Dietz has a reputation for going above and beyond in her personal and professional life. Serving
as the Lead Administrative Assistant to the Leisure Services Manager, she is involved in almost every
aspect of Parks, Recreation, City Facilities, and administration. Routinely working in excess of 10 hours
per day, she is instrumental in the function of the entire department. She created the "Leisure Times'; the
department wide newsletter that she edits. With over 100 issues, it is seen by over 75 city users on a
biweekly basis.
She has a total of 5 direct administrative reports, ensuring the Multicultural Family Center, and the
department as a whole, remain fully operational and open to the public. Kristen is instrumental in directly
assisting and facilitating 6 division Budget presentations on a yearly basis, ensuring Leisure services
receives it's full funding needed to continue to provide its services to the citizens of Dubuque.
Between all her responsibilities with the city, she also completed her Associates of Arts Degree at NICC in
2022 and is currently pursuing her bachelors from the University of Dubuque. Kristen is an invaluable
asset to this office, the department, and the city. She serves people-- Coworkers, supervisors, department
heads, and more. This service extends to excellent customer service for our customers and citizens. She
is a "can do" person. There is not an assignment she turns down, even when they are not ones she
particularly enjoys. She is foundational to the functioning of this organization and is the most capable team
member we have had the pleasure of working with. I extend my fullest endorsement of her talents and
work ethic and cannot recommend a more qualified candidate for this recognition.
2. Kristen Dietz, Lead Administrative Assistant for the Leisure Services Department, shows in allways the
true meaning of constant contributor. Though her title may not state clearly her duties, she shows up for
EVERY division in the department, and then some. She has an office, but doesn't keep to her seat as she
is making moves all across our city as well as others to contribute her all, in a single day, to our beautiful
city. Division after division, facility after facility, meeting after meeting, and conference after conference,
Kristen is constantly contributing to the City of Dubuque without missing a beat, and all with a smile and
pleasant personality. She has got to be overworked to say the least, but you wouldn't even know it by
looking at her. She deserves this one hands down!
Congratulations on these nominations! That two of your colleagues took the time to share their experience with
us proves that you go above and beyond to make the City of Dubuque a great place to work, and an
organization that provides high -quality service to all residents. I am thankful for your contribution to this
organization, and to the community.
Service People integrity Responsibility innovation Teamwork
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Loran,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Service: The Consider It Done Award.
Your nominator had this to say about you:
As the Jule Bus driver on the Green line you exhibited service above and beyond from August
2022 to January 2023. You were responsible for the safety and timely transportation of not only your
regular Jule riders but also the added duty of 31 grade school children from Prescott elementary.
Many times your bus was full to capacity yet your calm demeanor and professional attitude contributed to
the safe and timely transportation allowing the children to return home safely and other riders able to
transfer to another bus.
You set an example for your fellow co workers to follow. Job well done.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Corey,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
Corey LuGrain (Fire Equipment Operator, Dubuque Fire Department) has constantly shown a
positive attitude on duty and towards our customers, who we respond to. Corey always shows integrity,
honor, respect, and class when working with the public and displays exemplary service on EMS/Fire calls
regardless of the stressful situation. Corey helps ease the tension and stress for our firefighters and
patients/citizens we serve with his quiet confidence and kind gestures. An example of Corey's service,
honor and helpfulness to the public was a time a parent who was picking their child up from Marshall
Elementary School (next to Fire Station 6) returned to their vehicle to find battery issues with their car that
would not start. Corey, without hesitation assisted the citizen, pulled his truck over to the citizen's vehicle,
used his truck and battery cables to assist the citizen, and start the vehicle. Corey made sure the citizen
received all the help they needed and that our customer was left in a better situation and disposition.
Being stranded with a young child can very stressful, but Corey made that situation better for all. This is
an example of how Corey operates in his role for the city of Dubuque and his role as a father of four.
Please consider Corey for this honorable recognition! Thank you!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Deb,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the SPIRIT Awards
program for the employee award of People: The Highest of High Fives Award.
Your nominator had this to say about you:
Hi name is Jodie Cross and this nomination is submitted late due to me being off work after the
birth of my son, Eli.
This winter Deb Pottebaum spoke to a elderly and disabled mini bus rider who rides the mini bus
regularly. We had not heard from the rider a couple of weeks so Deb asked him how he had been and
what he had been up to since we had not heard from him recently. He mentioned that he had been home,
but unable to ride the mini bus as he had been waiting for his son to send him some money. Deb was
immediately concerned about this elderly rider because he is vision impaired and she knew that he had
not other way then the mini bus to get food and other necessities. When Deb left work for the day, she
immediately made contact with the mission who offered to get a box of food together for the rider. Deb
then went to the mission, picked up the box of food and personally delivered it to the rider. 1 spoke to the
rider the next week and when checking on his welfare he expressed his gratitude for the kindness that the
Jule staff, especially Deb, has shown him.
Deb always makes a point of checking in on the welfare of our regulars, being a ear for those who may
not have others to talk to and making them all feel like family.
Congratulations on this nomination! That one of your colleagues took the time to share their experience
with us proves that you go above and beyond to make the City of Dubuque a great place to work, and an
organization that provides high -quality service to all residents. I am thankful for your contribution to this
organization, and to the community.
Sincerely,
0 k�4/14-x�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Connie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
Connie goes above and beyond for the citizens of Dubuque. Just this week she helped an
individual with a language barrier.
navigate our pet licensing requirements. Connie then called the womans vet clinic and assisted her in
setting up an appointment to get their rabies vaccinations updated as required by state law.
Connie also recently assisted a citizen apply for a new social security card after they had lost theirs. This
task was not in her job description, but the young man had already been shuffled around from multiple
agencies and had not received any help. Connie took the time out of her day and helped this young man
rather than redirecting him as everyone else had.
Connie always has a positive attitude and is always making peoples days brighter. She is always
acknowledging accomplishments in teammates whether it big or small.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Tyler,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
On July 3, 2022, Ofc. Tyler Breitbach responded to Sam's Club for what was believed to be a
vehicle burglary. There were no signs of forced entry, but an autistic child was missing their stuffed
animal, which was very important to the child. Calls for service prevented further follow-up at the time, so
Ofc. Breitbach demonstrated personal initiative to look into matters further, during his off -duty time. Ofc.
Breitbach viewed cameras and identified the person that picked up the stuffed animal, contacted that
person, and coordinated the return of the stuffed animal. Ofc. Breitbach did not seek attention for these
actions, and his involvement was only discovered due to a thankful social media post by the child's family.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Robyn,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
Robyn Hosch is a very patient, caring, and compassionate member of the Finance Department
team. She goes above and beyond making sure that all departments that she works with understands the
work at hand. This past budget season she spent significant time meeting one-on-one with departments
going over the new Tyler budget system, the budget process, and helping departments meet their
deadlines. She always makes time for questions and departments feel comfortable approaching her with
whatever they might need assistance with. She invests time into getting to know her co-workers and
always has a smile on her face. It is important for Robyn to feel involved at the City of Dubuque through
committees. Robyn is a valuable member of the Finance team who helps contribute to a positive culture
every day.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k 4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Officer Hoover,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives Award
and Service: The Consider It Done Award.
Your nominators had this to say about you:
1. When 1 ride alongside Officer Hoover, 1 learn far more than what it means to be in law
enforcement. I learn what it means to work hard, be a good person, and have an open mind when
it comes to difficult situations. She has taught me how to talk to people from all walks of life, and
how to stay dedicated and work for what you want. She inspires me to excel in my future law
enforcement career one day, and what she has taught me will never be lost. She is an amazing
person and 1 hope that everyone who comes through any training program or internship has the
privilege to work with her. She deserves this award because she is the prime example of what it
means to truly enjoy what you do for a living, and it has always been such an honor working
under her! Thank you for all you do, I admire you so much!
2. On January 12th 2022, a subject suffering a brain health episode arrived at a local hospital.
Although the subject met the criteria to be seen for an evaluation, he refused to go inside the
hospital. Ofc. Kim Hoover consulted with our local brain health specialist who advised Ofc.
Hoover to let him go home and that follow up would be conducted the next day. Ofc. Hoover
decided that the situation needed immediate attention and was able to talk him into getting an
evaluation. Ofc. Hoover took it upon herself to complete the appropriate paperwork to make sure
the subject was seeking long term treatment. Later in the month, the same subject suffered
another brain health episode. Ofc. Hoover was able to talk him into getting an evaluation as well
as completed additional paperwork to get him long term help. Ofc. Hoover spent her days off
following up with the subject's family and ultimately getting that subject the help he needed.
Congratulations on these nominations! That 3 of your colleagues took the time to share their
experiences with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Service People integrity Responsibility innovation Teamwork
Sincerely,
/ � kw4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Anderson,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the SPIRIT Awards
program for the employee award of People: The Highest of High Fives Award.
Your nominator had this to say about you:
Anderson exemplifies some of the best leadership qualities that I have observed in any of my places of
employment. It is apparent he truly cares about others both within the City of Dubuque workforce and the
community as a whole by always taking the time out of his day to ask how others are doing and offering deep,
meaningful conversations that will enhance your perspectives and promote positive, productive thinking. This
can be observed by anyone who is outside in the community with Anderson for not even five minutes. In that
time, there will be multiple community members who Anderson can greet by first name, and he shows within
his conversation that he does not just know them on a surface level, but also on a more meaningful and
personal level. Multiple times when I have run into Anderson, he tells me about a new book he just finished or
apiece of information he just learned. It is easy to see that Anderson deeply cares about professional and
personal growth, and he makes it a priority to share that with other employees to encourage their professional
and personal growth as well.
Although just as busy as the rest of us, he never forgets the importance of lifting others up and making time for
humor at a time when many of us forget these crucial, yet simple, things on a daily basis. He also takes the
time to serve on the Dubuque Community School District Board and is a member of the Black Mens' Coalition,
which further proves his selfless time commitment to the community and its members.
Thank you for always taking time out of your busy schedule to empower others and to simply show you care.
You have proven again and again you are a true, effective leader of the City of Dubuque, and we are very lucky
to have you!
Congratulations on this nomination! That one of your colleagues took the time to share their experience with us
proves that you go above and beyond to make the City of Dubuque a great place to work, and an organization
that provides high -quality service to all residents. I am thankful for your contribution to this organization, and to
the community.
Sincerely,
Mich el C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Liz,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
The Highest of High Fives Award
Turn right, turn left, in the bus, out of the bus, snow, sun, rain, and all with a smile.
Elizabeth Bertjens (Liz) does this on a daily basis and always with a smile.
Liz was promoted to Full -Time Paratransit Bus driver this year for many reasons and the department
could not be happier.
Her daily positivity is contagious and brings a smile to not only coworkers but her riders she picks up.
Riders not only depend on her to get to social events but critical medial appointments also.
We have had multiple snow and ice storms this year and Liz still comes in with a smile and a positive
outlook for the day.
Her professionalism and attendance make her an easy choice for this award.
1 nominate Liz Bertjens for the People Category Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Pam,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
Pam is a dedicated employee who not only serves the public with patience and compassion, but
also dedicates her time and energy to the Wellness Committee. She is the chair of the challenge sub-
committee and is also a member of the policy/culture subcommittee. She shares her ideas and takes
action on improving the overall health and wellness of our employees, as well as forwarding a positive
work culture. For the wellness challenges, she puts forth a great amount of effort to create reporting
forms, send out reminder emails to participants, track and draw winners, and presents on the Wednesday
webinars on behalf of the challenge subcommittee. It's a lot of work on the backend to make these
challenges run smoothly, and I appreciate all the hard work she's put in over the years. She's truly making
a difference for City employees!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k 4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kyle,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives Award
and the Integrity: The Constant Contributor Award.
Your nominators had this to say about you:
1. I would like to nominate Kyle Reinert, Alex Miller, Kyle Burke, and Bob Reed for the "People: The
Highest of High Fives Award." These four have collectively been involved for a few years now
with the fire department's Cardiac Arrest Survival advancements and quality assurance. From
data collection and analysis after every cardiac arrest to research on new best practices and
education of the department, these four have consistently been invested in seeking to improve
the chance of survival of those in our community that suffer a cardiac arrest. This group of
employees has exemplified what it means to show compassion for the people we serve and have
encouraged the entire department to rise to the challenge of improved cardiac arrest outcomes.
2. Kyle has been a Constant Contributor for the betterment of Emergency Medical Services within
the Dubuque Fire Department. Kyle stepped forward when early in his career a SWOT (Strengths
Weaknesses Opportunities and Threats) analysis identified several areas of opportunity for
improvement in EMS. Categories for improvement included Leadership, Morale, Operations,
Equipment, Technology, Education, Training and Staffing. He has been a member of an EMS
Focus Group charged with working on these issues from the beginning and continues in that
position today.
Kyle leads by example on a daily basis. His calm demeanor and vast knowledge of Emergency
Medicine has had a strong and positive impact on the people he works with. Kyle challenges us
all to be better each and every day.
Kyle has helped us all see what a strong impact data collection can have in the delivery of EMS.
He has put together a data collection process that plays a central role in the improvement of
Cardiac Arrest Survival rates.
Kyle excels in teaching and training. Kyle developed the Dubuque Fire EMS Continuing
Education Program. Kyle developed a job description for a Medical Director program. Kyle has
developed the department's Active Shooter Program.
Kyle has been a strong proponent of employee mental health and well being. Kyle promotes a
positive work environment both at the Fire Station and at Emergency Scenes.
Service People integrity Responsibility innovation Teamwork
Respectfully Submitted by
Calvin L. Motsch
Assistant Chief
Dubuque Fire Department.
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k 4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Alex,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
1 would like to nominate Kyle Reinert, Alex Miller, Kyle Burke, and Bob Reed for the "People: The
Highest of High Fives Award." These four have collectively been involved for a few years now with the
fire department's Cardiac Arrest Survival advancements and quality assurance. From data collection and
analysis after every cardiac arrest to research on new best practices and education of the department,
these four have consistently been invested in seeking to improve the chance of survival of those in our
community that suffer a cardiac arrest. This group of employees has exemplified what it means to show
compassion for the people we serve and have encouraged the entire department to rise to the challenge
of improved cardiac arrest outcomes.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kyle,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
1 would like to nominate Kyle Reinert, Alex Miller, Kyle Burke, and Bob Reed for the "People: The
Highest of High Fives Award." These four have collectively been involved for a few years now with the
fire department's Cardiac Arrest Survival advancements and quality assurance. From data collection and
analysis after every cardiac arrest to research on new best practices and education of the department,
these four have consistently been invested in seeking to improve the chance of survival of those in our
community that suffer a cardiac arrest. This group of employees has exemplified what it means to show
compassion for the people we serve and have encouraged the entire department to rise to the challenge
of improved cardiac arrest outcomes.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Bob,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
1 would like to nominate Kyle Reinert, Alex Miller, Kyle Burke, and Bob Reed for the "People: The
Highest of High Fives Award." These four have collectively been involved for a few years now with the
fire department's Cardiac Arrest Survival advancements and quality assurance. From data collection and
analysis after every cardiac arrest to research on new best practices and education of the department,
these four have consistently been invested in seeking to improve the chance of survival of those in our
community that suffer a cardiac arrest. This group of employees has exemplified what it means to show
compassion for the people we serve and have encouraged the entire department to rise to the challenge
of improved cardiac arrest outcomes.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jule Transit Team,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of People: The Highest of High Fives
Award.
Your nominator had this to say about you:
The Jule Transit team sounds like the right people for the highest of the high fives awards. They
are a group of people that are there for the people of the city that use our transit service to commute to
all areas of the city no matter what the weather is. Many people that rely on them to get them to where
they need to go day in and day out and they're always there with an ear to listen to the riders. There is
great communication between all the drivers, dispatchers, shop techs and supervisors that keeps the
system running smoothly and very efficient. Everyone in the Jule has been very hands-on during the
pandemic the last few years and will continue to be so going forward!!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kyle,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
Kyle has been a Constant Contributor for the betterment of Emergency Medical Services within
the Dubuque Fire Department. Kyle stepped forward when early in his career a SWOT (Strengths
Weaknesses Opportunities and Threats) analysis identified several areas of opportunity for improvement
in EMS. Categories for improvement included Leadership, Morale, Operations, Equipment, Technology,
Education, Training and Staffing. He has been a member of an EMS Focus Group charged with working
on these issues from the beginning and continues in that position today.
Kyle leads by example on a daily basis. His calm demeanor and vast knowledge of Emergency Medicine
has had a strong and positive impact on the people he works with. Kyle challenges us all to be better
each and every day.
Kyle has helped us all see what a strong impact data collection can have in the delivery of EMS. He has
put together a data collection process that plays a central role in the improvement of Cardiac Arrest
Survival rates.
Kyle excels in teaching and training. Kyle developed the Dubuque Fire EMS Continuing Education
Program. Kyle developed a job description for a Medical Director program. Kyle has developed the
department's Active Shooter Program.
Kyle has been a strong proponent of employee mental health and well being. Kyle promotes a positive
work environment both at the Fire Station and at Emergency Scenes.
Respectfully Submitted by
Calvin L. Motsch
Assistant Chief
Dubuque Fire Department.
Service People integrity Responsibility innovation Teamwork
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Marie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
Leisure Services or Park & Rec doesn't accurately capture the extremely varied facilities and
projects that Marie Ware manages and grows on behalf of the City of Dubuque. With a marina, historic
theatre, civic center, ice arena, event center, Multicultural Family Center, and island redevelopment
planning, these facilities and projects go above and beyond the traditional role of a Leisure Services
Manager. While Marie never anticipated taking on these facilities or experiences she has done them
under pressure, with looming deadlines, under public scrutiny, and with skill and grace. I cannot imagine
the landscape of our leisure time activities and community opportunities without Marie, her dedication to
public service, her work ethic, and her team.
From grant writing and creative thinking to sweat equity Marie is the epitome of a constant contributor.
Over the last few years Marie has continuously juggled a multitude of complex and significant projects
(think Ice Arena). Marie is, and continues to be, a huge asset to the City organization and the community
at large.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jeff,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
One of Jeff Mills many tasks are to take care of the water shut offs for non payment of utility bills.
Jeffs personable approach to this task makes him invaluable to the City of Dubuque. Jeff is able to
complete the large volume of shut offs, while maintaining compassion and understanding towards the
residents of the City of Dubuque. His quality of work can be measured by the amount of complaints we
receive from individuals effected by shut offs, which is next to never. Given the situation that leads to
water being shut off, and what is needed for water to be restored, having almost zero complaint is a win
for the City of Dubuque. I believe that Jeff is a constant contributor, displaying fair and equitable treatment
to all and deserving of The Constant Contributor Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear John,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
During recent back-to-back to back snow events John and Tony worked tirelessly to keep trucks
and snow equipment operational for the streets crew to maintain city of Dubuque streets. These unsung,
behind the scenes heroes, are one of the reasons the streets and roadways can be maintained in a clean
and safe manner. All of the mechanics assist with snow and ice equipment repair, but these two
individuals do not go home until all avenues to keep units operational have been exhausted and/or units
are back in service. Their dedication to the street equipment crew is beyond the normal realm of the job.
The garage and more importantly the city of Dubuque is fortunate to have two individuals that go above
and beyond and hold themselves to the highest accountability.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Tony,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
During recent back-to-back to back snow events John and Tony worked tirelessly to keep trucks
and snow equipment operational for the streets crew to maintain city of Dubuque streets. These unsung,
behind the scenes heroes, are one of the reasons the streets and roadways can be maintained in a clean
and safe manner. All of the mechanics assist with snow and ice equipment repair, but these two
individuals do not go home until all avenues to keep units operational have been exhausted and/or units
are back in service. Their dedication to the street equipment crew is beyond the normal realm of the job.
The garage and more importantly the city of Dubuque is fortunate to have two individuals that go above
and beyond and hold themselves to the highest accountability.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Tony,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
I could not operate the Finance Department or stay afloat without the assistance of Tony
Breitbach. I came into the Finance Department in March 2019, and it was very overwhelming to take over
a department. Tony is the definition of a constant contributor. It doesn't matter if it is in his job description,
it doesn't matter if he is a subject matter expert, it doesn't matter if he has time - if there is something that
needs to be done, Tony is there assisting, leading, doing whatever role is needed. He is a constant
reminder of why it is important to have a positive attitude and to keep setting new goals. The Finance
Department has been through staff turnover, ERP implementation for Finance and Budget, and now
Utility Billing and Human Resources Modules implementation. Tony continues to show great leadership,
be a great mentor for staff, and a vital person to keep the Finance Department running every day. I
cannot thank Tony enough for going above and beyond every day.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Karen,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the SPIRIT Awards
program for the employee award of Integrity: The Constant Contributor Award.
Your nominator had this to say about you:
The Constant Contributor Award,
She was a police officer for the city, currently a part-time Parking Enforcement Officer for the City and this
year she stepped into a desk role when needed.
Karen Smith enjoys her current part-time Parking Enforcement Officer position in Transportation Services,
she enjoys the people, process and being outside in all weather.
When asked to help support the office side of the Parking Division due to unforeseen circumstances, she
didn't hesitate to jump on board.
Karen swapped out her Parking Enforcement Tools for a computer and paperwork, with little time for
training.
With help from Russ, she worked to get the processes figured out and kept them moving forward.
Karen became very competent in this position that she trained our new employee that took over the role.
She is currently back in her Parking Enforcement Officer role but is willing to help where and when
needed.
I am nominating Karen Smith for the Integrity Award
Congratulations on this nomination! That one of your colleagues took the time to share their experience
with us proves that you go above and beyond to make the City of Dubuque a great place to work, and an
organization that provides high -quality service to all residents. I am thankful for your contribution to this
organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kristen,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
Kristen Dietz, Lead Administrative Assistant for the Leisure Services Department, shows in all
ways the true meaning of constant contributor. Though her title may not state clearly her duties, she
shows up for EVERY division in the department, and then some. She has an office, but doesn't keep to
her seat as she is making moves all across our city as well as others to contribute her all, in a single day,
to our beautiful city. Division after division, facility after facility, meeting after meeting, and conference
after conference, Kristen is constantly contributing to the City of Dubuque without missing a beat, and all
with a smile and pleasant personality. She has got to be overworked to say the least, but you wouldn't
even know it by looking at her. She deserves this one hands down!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Maddy,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Integrity: The Constant Contributor
Award.
Your nominator had this to say about you:
Maddy Haverland consistently demonstrates exceptional performance in all of the positions that
she has had over the years with the City of Dubuque. Maddy is a great leader and always there when
you need her. She treats everyone equally and with respect. Maddy is involved with many committees
and in her current position as the Urban Development & Housing Rehabilitation Project Manager she is
improving homes and helps funding projects that will make a big difference for our community.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Brian,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Responsibility: The Macgyver Award.
Your nominator had this to say about you:
The Fire Department was fortunate to be able to recruit and hire I I new firefighters on January
30th. Brian Pape left his regular position and 24 hour work schedule to fill a temporary assignment as
Lead Academy Instructor. Making this work schedule change impacted Brian and his family. Brian
brought his skill, knowledge, and experience to lead a Dubuque Fire Department internal academy
utilizing Dubuque Fire Department instructors, on -duty resources, an out -of -service fire engine,
homemade training props, and the Dubuque County Emergency Responder Training Facility. Brian was
faced with many challenges including the size of the class, lingering supply chain delays, typical Iowa
winter weather, and aggressive scheduling. Brian provided a positive and enriching onboarding
experience to the I I probationary firefighters. I am nominating Brian for the Macgyver Award because he
was able to give the best possible experience while maximizing the available resources
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jeff,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Responsibility: The Macgyver Award.
Your nominator had this to say about you:
I would like to nominate Jeff Brandt from the Engineering Department for this year's
Responsibility: Macgyver Award.
Jeff just celebrated his one year anniversary with the City in the Engineering Department as an
Engineering Technician.
As do many of our technicians, Jeff provides CAD drafting/design services to support the Engineering
Department's many CIP projects and provides project inspection services during CIP project construction.
Jeff is also a licensed land surveyor in Iowa and, in addition to the standard engineering technician duties,
he provides assistance in many land surveying related tasks, including document research, survey data
collection, and survey construction staking.
One of the award criteria for this category is "establish and achieve work performance standards". From
his experience in the private engineering sector, during his first year Jeff has been working to improve our
surveying data collection and CAD drafting standards which will streamline our engineering plan
preparation processes, reduce errors and inconsistencies, and save other the other technicians and
survey crew many hours of time!
This past winter, Jeff put his CDL license to use and helped drive City plows during snow emergencies.
Jeff is always willing to help out in any way he can.
Another criteria for this category is "This employee or group of employees provides the best value with
available resources to residents and the organization." Jeff is a professional and has an amazingly varied
skill set related to the engineering and construction professions. He is truly a jack of all trades and
because of this he provides an incredible value to the organization and the taxpayers of the City of
Dubuque.
Jeff exemplifies the criteria of "establishing and achieving work performance standards" and `providing
the best value with available resources to residents and the organization" and for these reasons I am
nominating him for the award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
Service Pcople integrity Responsibility innovation Teamwork
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Danny,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Responsibility: The Macgyver Award.
Your nominator had this to say about you:
I would like to nominate Danny Petersen for the Responsibility (The Macqyver Award) for the
many things that he has done this past year. One of which was supporting the R900 implementation. To
someone on the outside looking in this project seems simple, change out our current outside meter
readers for a new version (5000 per year for the next 5 years). However, leading up to this project there
were many bugs to work out. Prepping our collector sites to handle both R450 and R900 infrastructure
was the first step. Danny assisted and offered ideas during this phase to coordinate a type of work that
we are not accustomed to. This was just the beginning. Once collectors were in place, we tested the new
software and transmitters on City owned facilities. This step is where Dannys inquisitive nature benefited
the City most. He had to learn the new software as well as the new field verifying devices. Through trial
and error he figured out what works and what didn't. After he worked out most of the bugs, he taught the
other service workers how to use the field verification tools and we began the full implementation of the
project. His Macgyver like skills did not stop there. Even today if we get something that doesn't work just
right, the buck stops with him. He gets tasked with the work order to figure out a way to make it work and
he always finds a way. Each new scenario that shows itself Danny figures out a way to make it work and
passes on that knowledge to the other service workers.
Another example of Danny displaying Macgyver like skills was in support of the annual City of Dubuque
Backflow testing project. An injury within the department lead to us needing to complete the annual
backflow testing in a couple days rather than the couple weeks it typically takes. Danny did not hesitate
when asked to step up and facilitate this task on short notice. With a couple days to be in compliance
Danny along with the help of Water Distribution completed all of the required backflow testing.
To be honest, I could give examples for any of the SPRRRT categories that would make Danny worthy of
receiving a SPIRIT award. Dannys positive engagement in everything he does is why I highly recommend
him for the Responsibility: The Macgyver Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
Service People integrity Responsibility innovation Teamwork
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Mariah,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Responsibility: The Macgyver Award.
Your nominator had this to say about you:
The Macgyver Award,
She didn't use duct tape or fishing line, but Mariah Kammerude was able to use the system to get Parking
Billing and relationships back on track.
Mariah has worked for the City for multiple years and moved into her current position within the last year.
As the Confidential Parking Account Clerk for the parking division, she has corrected multiple monthly
processes to ensure a smoother flow.
Interruptions are a common in this position, Mariah does a great job keeping her priority list and
completing that list.
Along with working internally, she has been a great representative for the City when working with
downtown businesses.
She is not afraid to ask questions or question a process.
I am recommending Mariah Kammerude for the Spirit award for the Responsibility category.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Andrew,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Responsibility: The Macgyver Award.
Your nominator had this to say about you:
He has stepped up to the plate and worked countless hours to fill in shortages in shifts. He is
never hesitant to put in long hard hours to help the city and his department. The service he provides is
unmatched.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
►AID ►�RuT.7
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Ann,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Innovation: The Big Bang Award.
Your nominator had this to say about you:
In February 2022 the Dubuque Police Department, along with other agencies, conducted a joint
operation targeting human trafficking. Lt. Ann Dauderman was instrumental in making this operation a
success. Lt. Dauderman was involved in creating, posting, maintaining, and responding to the ads on
social media. Lt. Dauderman also took additional risks by conducting undercover work interacting with
suspects. This project resulted in I I individuals being charged with prostitution. Without Lt. Dauderman's
superior leadership, planning, innovation, and dedication, this project would not have been as successful.
A project of this scale had not been carried out by our agency in the past and despite it being a "pilot
project", it proved to be very successful.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Ryan,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Innovation: The Big Bang Award.
Your nominator had this to say about you:
In truth, I could nominate Ryan for several of the SPIRIT categories, but I'm going to focus on one
today: Innovation. Since Ryan came to the City, he has been bringing his extensive experience working in
and managing private businesses to the public sector. While not someone with a background in
government speak (and FTA speak!) when he started here, he is a quick study who has continuously
sought to learn about federal regulations, City budgets, and organization standards so that he could figure
out how to reach Council's and his department's goals within them.
I remember, early in his career at the City, hearing Ryan talk about the City's budget process. Instead of
getting frustrated by our sometimes bureaucratic and slow process, Ryan quickly decided, "Well if my
budget is driven by ridership, all I have to do is increase that in order to get more money to spend to
expand service! Easy!" Ryan has been able to understand complex regulations and deadlines and bring
his private sector experience in service improvements to the Jule. He has listened to his staff and spent
time "in the field" with them to identify quick wins and more complex solutions that are leading to
increased employee retention and satisfaction, improved customer service, and increasing ridership.
As one example, Ryan heard from Greater Dubuque Development Corporation staff that access to
affordable, reliable transportation was one barrier to individuals being hired at local employers including
John Deere and West End manufacturers. Ryan mined data to understand current ridership patterns and
met multiple times with HR staff at the companies to design a pilot route to meet their needs and was able
to identify funding sources for the route. One of the most important characteristics of a successful
innovator is being able to learn from pilots like this and course -correct, and while we hope for higher
ridership numbers on this route in the future, Ryan continues to analyze data, gather feedback and make
changes to get us to that goal.
Ryan strives to create an innovative environment in his own department while also exemplifying the
Service principle of high customer service to residents as well as other department staff, who he sees as
partners in problem solving. For this reason, He is most deserving of The Big Bang Award.
Service People integrity Responsibility innovation Teamwork
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Nick,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Innovation: The Big Bang Award.
Your nominator had this to say about you:
Nick recently took over the Water Operations Supervisor position at the Water Plant. When he
took over the position, he inherited many years of established SOPs and habits. After looking into the
established SOPs and how they affect our system Nick implemented changes that that have saved the
City money as well as improved the quality of life for the Water Department employees. So far the
changes that Nick implemented have drastically decreased the number of water main breaks we have
had in our system, saving the City money and avoiding the need to interupt the Water Department
employees personal/family time after hours. THANK YOU NICK! Keep up the good work.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kelly,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Innovation: The Big Bang Award and the
Teamwork: The Cloud 9 Collaborator Award.
Your nominators had this to say about you:
Kelly Larson has been a fantastic teammate and has gone above and beyond for the phase two
Tyler implementation. She has spent countless hours working and reworking (multiple times) 'job
class master" and "position control" information, the foundation of our employee records for
phase two of thr Tyler implementation. Kelly is the first to say that spreadsheets are not her thing
and on the surface it might not make sense to nominate someone for an innovation award and
then talk about countless hours pouring over spreadsheets. However, I think this is the perfect
example of innovation because the Taylor system is so open and flexible and we were given very
little concrete direction in how to frame up the system. As a result, Kelly needed to find creative
solutions and try multiple approaches before she found the winning combination of information.
She put herself out there and put aspects of her day-to-day job on hold for the strategic good of
keeping this project moving forward. She learned and relearned and shared what she learned day
in and day out. I'm grateful to have Kelly as a coworker and our HR team is stronger because of
her innovation and hard work.
2. This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and
seamlessly complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who
started employment with the City in June 2022, these individuals performed and collaborated like
a team that had been in existence for years, not mere months, and, despite obstacles, changes,
and the additional huge, concurrent time commitment needed to build the HCM module for the
new Tyler/Munis system, accomplished admirable things for the Benefits Open Enrollment
process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do
not even notice, have the coverages needed, and the proper deductions from their checks takes
a lot of behind the scenes work. (This group only makes it look easy.!). In 2022, we faced several
new challenges in completing the benefit enrollment process including a broker change, staffing
shortages/vacancies in Human Resources and Finance and Budget, a lot of manual work to
correct old/outdate processes, and the need to communicate and share the big picture to all
Service People integrity Responsibility innovation Teamwork
involved to increase understanding of how the previously siloed pieces all fit together (continuous
process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these
individuals working collaboratively as a team pitched in and helped out to lighten the load of entry
volume for any one individual, kept things organized and mindful of deadlines and key processes,
reviewed work and shared expertise with the FinPlus system, stepped outside of their primary
role to provide assistance and complete tasks (exemplifying teamwork for the greater good) and
researched, answered, and documented questions and clarification needs without fail for each
other and to make a more efficient process in the future.
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City
and nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k 4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Nathan,
Dubuque
0AMM99Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Innovation: The Big Bang Award.
Your nominator had this to say about you:
Nathan Kelleher is a great listener and when a department has a problem, that is a good thing!
After implementing Tyler Munis Project Module, many departments had difficulty getting the reports that
they needed to determine how their projects were funded and to see balances by funding source. Even
though we had just gone live on July 1, 2022 with the new ERP system and thought we had a fool proof
project string design, after listening to departments complaints about project reporting, Nathan knew that
he had to find a solution. Nathan investigated all options and only one stood out as the best solution,
which was revamping the project string structure to include the fund. This solution meant taking down the
system and working after hours to convert existing contracts and purchase orders to the new project
string for departments. Nathan lead the project and successfully converted the project strings to include
the fund. Nathan has also written custom project reports based on feedback received from departments.
Using the customer report writer is not an easy task, but Nathan is always up for any challenge. Nathan is
a fantastic trainer and is great at understanding processes and how to improve them. The ERP
implementation and improvements after go -live would not have been as successful without Nathan's
valuable participation.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Connie,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and seamlessly
complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who started
employment with the City in June 2022, these individuals performed and collaborated like a team that had
been in existence for years, not mere months, and, despite obstacles, changes, and the additional huge,
concurrent time commitment needed to build the HCM module for the new Tyler/Munis system,
accomplished admirable things for the Benefits Open Enrollment process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do not even
notice, have the coverages needed, and the proper deductions from their checks takes a lot of behind the
scenes work. (This group only makes it look easy!). In 2022, we faced several new challenges in
completing the benefit enrollment process including a broker change, staffing shortages/vacancies in
Human Resources and Finance and Budget, a lot of manual work to correct old/outdate processes, and
the need to communicate and share the big picture to all involved to increase understanding of how the
previously siloed pieces all fit together (continuous process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these individuals
working collaboratively as a team pitched in and helped out to lighten the load of entry volume for any one
individual, kept things organized and mindful of deadlines and key processes, reviewed work and shared
expertise with the FinPlus system, stepped outside of their primary role to provide assistance and
complete tasks (exemplifying teamwork for the greater good) and researched, answered, and
documented questions and clarification needs without fail for each other and to make a more efficient
process in the future.
Service People integrity Responsibility innovation Teamwork
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City and
nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k�4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Amanda,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and seamlessly
complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who started
employment with the City in June 2022, these individuals performed and collaborated like a team that had
been in existence for years, not mere months, and, despite obstacles, changes, and the additional huge,
concurrent time commitment needed to build the HCM module for the new Tyler/Munis system,
accomplished admirable things for the Benefits Open Enrollment process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do not even
notice, have the coverages needed, and the proper deductions from their checks takes a lot of behind the
scenes work. (This group only makes it look easy!). In 2022, we faced several new challenges in
completing the benefit enrollment process including a broker change, staffing shortages/vacancies in
Human Resources and Finance and Budget, a lot of manual work to correct old/outdate processes, and
the need to communicate and share the big picture to all involved to increase understanding of how the
previously siloed pieces all fit together (continuous process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these individuals
working collaboratively as a team pitched in and helped out to lighten the load of entry volume for any one
individual, kept things organized and mindful of deadlines and key processes, reviewed work and shared
expertise with the FinPlus system, stepped outside of their primary role to provide assistance and
complete tasks (exemplifying teamwork for the greater good) and researched, answered, and
documented questions and clarification needs without fail for each other and to make a more efficient
process in the future.
Service People integrity Responsibility innovation Teamwork
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City and
nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k�4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kelly,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and seamlessly
complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who started
employment with the City in June 2022, these individuals performed and collaborated like a team that had
been in existence for years, not mere months, and, despite obstacles, changes, and the additional huge,
concurrent time commitment needed to build the HCM module for the new Tyler/Munis system,
accomplished admirable things for the Benefits Open Enrollment process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do not even
notice, have the coverages needed, and the proper deductions from their checks takes a lot of behind the
scenes work. (This group only makes it look easy!). In 2022, we faced several new challenges in
completing the benefit enrollment process including a broker change, staffing shortages/vacancies in
Human Resources and Finance and Budget, a lot of manual work to correct old/outdate processes, and
the need to communicate and share the big picture to all involved to increase understanding of how the
previously siloed pieces all fit together (continuous process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these individuals
working collaboratively as a team pitched in and helped out to lighten the load of entry volume for any one
individual, kept things organized and mindful of deadlines and key processes, reviewed work and shared
expertise with the FinPlus system, stepped outside of their primary role to provide assistance and
complete tasks (exemplifying teamwork for the greater good) and researched, answered, and
documented questions and clarification needs without fail for each other and to make a more efficient
process in the future.
Service People integrity Responsibility innovation Teamwork
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City and
nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k�4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jenny,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and seamlessly
complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who started
employment with the City in June 2022, these individuals performed and collaborated like a team that had
been in existence for years, not mere months, and, despite obstacles, changes, and the additional huge,
concurrent time commitment needed to build the HCM module for the new Tyler/Munis system,
accomplished admirable things for the Benefits Open Enrollment process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do not even
notice, have the coverages needed, and the proper deductions from their checks takes a lot of behind the
scenes work. (This group only makes it look easy!). In 2022, we faced several new challenges in
completing the benefit enrollment process including a broker change, staffing shortages/vacancies in
Human Resources and Finance and Budget, a lot of manual work to correct old/outdate processes, and
the need to communicate and share the big picture to all involved to increase understanding of how the
previously siloed pieces all fit together (continuous process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these individuals
working collaboratively as a team pitched in and helped out to lighten the load of entry volume for any one
individual, kept things organized and mindful of deadlines and key processes, reviewed work and shared
expertise with the FinPlus system, stepped outside of their primary role to provide assistance and
complete tasks (exemplifying teamwork for the greater good) and researched, answered, and
documented questions and clarification needs without fail for each other and to make a more efficient
process in the future.
Service People integrity Responsibility innovation Teamwork
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City and
nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k�4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Joni,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and seamlessly
complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who started
employment with the City in June 2022, these individuals performed and collaborated like a team that had
been in existence for years, not mere months, and, despite obstacles, changes, and the additional huge,
concurrent time commitment needed to build the HCM module for the new Tyler/Munis system,
accomplished admirable things for the Benefits Open Enrollment process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do not even
notice, have the coverages needed, and the proper deductions from their checks takes a lot of behind the
scenes work. (This group only makes it look easy!). In 2022, we faced several new challenges in
completing the benefit enrollment process including a broker change, staffing shortages/vacancies in
Human Resources and Finance and Budget, a lot of manual work to correct old/outdate processes, and
the need to communicate and share the big picture to all involved to increase understanding of how the
previously siloed pieces all fit together (continuous process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these individuals
working collaboratively as a team pitched in and helped out to lighten the load of entry volume for any one
individual, kept things organized and mindful of deadlines and key processes, reviewed work and shared
expertise with the FinPlus system, stepped outside of their primary role to provide assistance and
complete tasks (exemplifying teamwork for the greater good) and researched, answered, and
documented questions and clarification needs without fail for each other and to make a more efficient
process in the future.
Service People integrity Responsibility innovation Teamwork
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City and
nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k�4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Teresa,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
This outstanding informal group from various City departments worked collaboratively over a
period of several months and a three-week critically time -impacted period to successfully and seamlessly
complete all aspects of Open Enrollment for Calendar Year 2023.
Lead by relatively new employee Connie Palm, Compensation and Benefits Manager, who started
employment with the City in June 2022, these individuals performed and collaborated like a team that had
been in existence for years, not mere months, and, despite obstacles, changes, and the additional huge,
concurrent time commitment needed to build the HCM module for the new Tyler/Munis system,
accomplished admirable things for the Benefits Open Enrollment process for 2023.
For the annual benefit enrollment, updates, and changes to happen in a way that employees do not even
notice, have the coverages needed, and the proper deductions from their checks takes a lot of behind the
scenes work. (This group only makes it look easy!). In 2022, we faced several new challenges in
completing the benefit enrollment process including a broker change, staffing shortages/vacancies in
Human Resources and Finance and Budget, a lot of manual work to correct old/outdate processes, and
the need to communicate and share the big picture to all involved to increase understanding of how the
previously siloed pieces all fit together (continuous process improvement).
Many qualified hands make the work lighter and frankly less overwhelming. Each of these individuals
working collaboratively as a team pitched in and helped out to lighten the load of entry volume for any one
individual, kept things organized and mindful of deadlines and key processes, reviewed work and shared
expertise with the FinPlus system, stepped outside of their primary role to provide assistance and
complete tasks (exemplifying teamwork for the greater good) and researched, answered, and
documented questions and clarification needs without fail for each other and to make a more efficient
process in the future.
Service People integrity Responsibility innovation Teamwork
For the foregoing reasons I am grateful to get to work with such wonderful people here at the City and
nominate this group as exemplifying Teamwork: The Cloud 9 Collaborator Award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
/ � k�4
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Felicia,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share these nominations with you. Two of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominators had this to say about you:
Since the revamp of the Media Services division, the quality of video work that the City of
Dubuque is turning out is just astounding. Erich's drone, videography, and photography skills and
Felicia's technical skills and creative vision have launched the videos coming from the City to a
whole new level. It has been a pleasure working with them on projects and seeing the vision
come to life. Our social media presence has been positively enhanced due to the quality of work
the Media Services team is turning out. So many departments can now proudly showcase their
work with the cooperation of Media Services capturing content, editing, and telling the story,
whether just internally or with the public. Way to go, Felicia and Erich!
2. It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on
developing a trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included
automated arms for solid waste vehicles and city-wide use of tipper carts. Implementation
includes ordering inventory, developing a plan for the distribution of carts, ordinance adjustments,
public education, and public outreach. This team worked together to develop public education
flyers, social media postings, and cart set out videos. Technology tools were also developed
including a "Rightsize Your Cart" web tool and a "cart audit" app, designed for field staff to collect
data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the
implementation of new solid waste collection technology and to assist field staff who will deliver
over 7,000 trash carts during phase one of this project. Due to their work the community and staff
is better prepared for this change.
Congratulations on these nominations! That two of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Service People integrity Responsibility innovation Teamwork
Sincerely,
O-tA�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Erich,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Since the revamp of the Media Services division, the quality of video work that the City of
Dubuque is turning out is just astounding. Erich's drone, videography, and photography skills and Felicia's
technical skills and creative vision have launched the videos coming from the City to a whole new level. It
has been a pleasure working with them on projects and seeing the vision come to life. Our social media
presence has been positively enhanced due to the quality of work the Media Services team is turning out.
So many departments can now proudly showcase their work with the cooperation of Media Services
capturing content, editing, and telling the story, whether just internally or with the public. Way to go,
Felicia and Erich!
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Arielle,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jake,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Randy,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Kelli,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Trevor,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Felecia,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Eric,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Nikki,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
It is my pleasure to nominate Arielle Swift, Jake Jansen, Randy Gehl, Kelli Buchenau, Trevor
Fannon, Felecia Carner, Erick Moeller, and Nikki Rosemeyer for their outstanding work on developing a
trash cart distribution plan.
On March 29, 2022, the City Council adopted the Fiscal Year 2023 budget which included the
implementation of an automated solid waste curbside collection system. This system included automated
arms for solid waste vehicles and city-wide use of tipper carts. Implementation includes ordering
inventory, developing a plan for the distribution of carts, ordinance adjustments, public education, and
public outreach. This team worked together to develop public education flyers, social media postings, and
cart set out videos. Technology tools were also developed including a "Rightsize Your Cart" web tool and
a "cart audit" app, designed for field staff to collect data and record it in the field.
All this work was completed as a collaborative team to prepare the community for the implementation of
new solid waste collection technology and to assist field staff who will deliver over 7, 000 trash carts
during phase one of this project. Due to their work the community and staff is better prepared for this
change.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Brendan,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Brendan, Jason, Sade, and Travis are members of the Police Department's Awards and
Recognition Committee. Throughout the year they work together to promote DPD's Awards and
Recognition program, review/discuss/vote on award nominations, maintain records of awards for
individual officers, order award bars and medals, and periodically review and update DPD's Awards and
Recognition policy. For the last two years, DPD has put on an Awards and Recognition Ceremony in the
month of January. These four team members begin planning for DPD's Awards and Recognition
Ceremony in the fall and dedicate a significant amount of their time to ensure this ceremony is a success.
This event is outstanding! This team goes above and beyond to honor and recognize their fellow officers
and they seek no recognition for their own efforts. This event is well received, well attended, and
provides a needed boost to morale. Feel free to contact me with any questions.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Jason,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Brendan, Jason, Sade, and Travis are members of the Police Department's Awards and
Recognition Committee. Throughout the year they work together to promote DPD's Awards and
Recognition program, review/discuss/vote on award nominations, maintain records of awards for
individual officers, order award bars and medals, and periodically review and update DPD's Awards and
Recognition policy. For the last two years, DPD has put on an Awards and Recognition Ceremony in the
month of January. These four team members begin planning for DPD's Awards and Recognition
Ceremony in the fall and dedicate a significant amount of their time to ensure this ceremony is a success.
This event is outstanding! This team goes above and beyond to honor and recognize their fellow officers
and they seek no recognition for their own efforts. This event is well received, well attended, and
provides a needed boost to morale. Feel free to contact me with any questions.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Sade,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Brendan, Jason, Sade, and Travis are members of the Police Department's Awards and
Recognition Committee. Throughout the year they work together to promote DPD's Awards and
Recognition program, review/discuss/vote on award nominations, maintain records of awards for
individual officers, order award bars and medals, and periodically review and update DPD's Awards and
Recognition policy. For the last two years, DPD has put on an Awards and Recognition Ceremony in the
month of January. These four team members begin planning for DPD's Awards and Recognition
Ceremony in the fall and dedicate a significant amount of their time to ensure this ceremony is a success.
This event is outstanding! This team goes above and beyond to honor and recognize their fellow officers
and they seek no recognition for their own efforts. This event is well received, well attended, and
provides a needed boost to morale. Feel free to contact me with any questions.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Travis,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Brendan, Jason, Sade, and Travis are members of the Police Department's Awards and
Recognition Committee. Throughout the year they work together to promote DPD's Awards and
Recognition program, review/discuss/vote on award nominations, maintain records of awards for
individual officers, order award bars and medals, and periodically review and update DPD's Awards and
Recognition policy. For the last two years, DPD has put on an Awards and Recognition Ceremony in the
month of January. These four team members begin planning for DPD's Awards and Recognition
Ceremony in the fall and dedicate a significant amount of their time to ensure this ceremony is a success.
This event is outstanding! This team goes above and beyond to honor and recognize their fellow officers
and they seek no recognition for their own efforts. This event is well received, well attended, and
provides a needed boost to morale. Feel free to contact me with any questions.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Tom,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Recently retired Urban Forester, Tom Kramer, and interim Urban Forester, Barb Liska, exhibit
Teamwork every day in their professional lives and associations. Professionally, the Tree Crew must act
as a team. Each member of the crew performs a specific duty or duties in each tree pruning or removal
operation. Tree work is inherently dangerous work. It is the responsibility and leadership of the Urban
Forester to make sure the work is carried out safely. This is only accomplished through training and
teamwork.
Tom and Barb are also both board members of Dubuque Trees Forever. It is the teamwork of each
member that has made this organization so successful. Tom and Barb have assisted Dubuque Trees
Forever professionally as Urban Foresters in the Park Divisions cooperative efforts to support Dubuque
Trees Forever. They have also spent countless hours as board members attending meetings and leading
volunteer planting crews with our annual spring and fall planting programs.
For these reasons, I feel Tom and Barb are very deserving of this recognition.
Respectfully submitted,
Steven Pregler
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Barb,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the SPIRIT Awards
program for the employee award of Teamwork: The Cloud 9 Collaborator Award.
Your nominator had this to say about you:
Recently retired Urban Forester, Tom Kramer, and interim Urban Forester, Barb Liska, exhibit
Teamwork every day in their professional lives and associations. Professionally, the Tree Crew must act as a
team. Each member of the crew performs a specific duty or duties in each tree pruning or removal operation.
Tree work is inherently dangerous work. It is the responsibility and leadership of the Urban Forester to make
sure the work is carried out safely. This is only accomplished through training and teamwork.
Tom and Barb are also both board members of Dubuque Trees Forever. It is the teamwork of each member
that has made this organization so successful. Tom and Barb have assisted Dubuque Trees Forever
professionally as Urban Foresters in the Park Divisions cooperative efforts to support Dubuque Trees Forever.
They have also spent countless hours as board members attending meetings and leading volunteer planting
crews with our annual spring and fall planting programs.
For these reasons, I feel Tom and Barb are very deserving of this recognition.
Respectfully submitted,
Steven Pregler
Congratulations on this nomination! That one of your colleagues took the time to share their experience with us
proves that you go above and beyond to make the City of Dubuque a great place to work, and an organization
that provides high -quality service to all residents. I am thankful for your contribution to this organization, and to
the community.
Sincerely,
Mich el C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Will,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Will and Tim worked to start a "Quartermaster" system for the fire department. The
quartermaster group is responsible for the uniforms and duty wear of all members of the fire department.
The quartermaster group identified a team to conduct a "trial wear test" of possible uniform options for
feedback which included a diverse group of members for input. The team also defined the departments
standards on uniform options as well as policy development for the guidance on uniforms. Will and Tim
reported to our training division with recommendations and outlined a plan for implementation. The two
worked together to formalize the ordering of the new uniform options and will continue to provide
oversight and direction for the department in regard to uniforms and fire gear, most important is holding
the vendors accountable for performance and expectations. For their efforts to streamline and
standardize the uniform ordering and delivery process and the ingenuity and commitment to taking on
responsibility within the fire department, we are nominating Will and Tim for the Teamwork SPIRIT award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Tim,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Will and Tim worked to start a "Quartermaster" system for the fire department. The
quartermaster group is responsible for the uniforms and duty wear of all members of the fire department.
The quartermaster group identified a team to conduct a "trial wear test" of possible uniform options for
feedback which included a diverse group of members for input. The team also defined the departments
standards on uniform options as well as policy development for the guidance on uniforms. Will and Tim
reported to our training division with recommendations and outlined a plan for implementation. The two
worked together to formalize the ordering of the new uniform options and will continue to provide
oversight and direction for the department in regard to uniforms and fire gear, most important is holding
the vendors accountable for performance and expectations. For their efforts to streamline and
standardize the uniform ordering and delivery process and the ingenuity and commitment to taking on
responsibility within the fire department, we are nominating Will and Tim for the Teamwork SPIRIT award.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
Michael C. Van Milligen
City Manager
MCVM:mb
Service Pcople integrity Responsibility innovation Teamwork
THE CITY OF
DU-BQTE
Masterpiece on the Mississippi
Dear Craig,
Dubuque
AIF VeMp �Iq
1I
2007.2012.2013
2017*2019
May 11, 2023
City Manager's Office
City Hall
50 West 13th Street
Dubuque, IA 52001-4845
Office (563) 589-4110
Fax (563) 589-4149
TTY (563) 690-6678
ctymgr@cityofdubuque.org
www.cityofdubuque.org
I wanted to share this nomination with you. One of your colleagues nominated you in the
SPIRIT Awards program for the employee award of Teamwork: The Cloud 9 Collaborator
Award.
Your nominator had this to say about you:
Lieutenant Salmonson is someone that has kept me in on night shift. He truly makes you feel like
you are appreciated and asks for assistance. Even though he is a commander he still collaborates with
corporals and officers to get things done. Salmonson is someone that dispute having bars is someone
that is always willing to assist you with whatever you need.
Congratulations on this nomination! That one of your colleagues took the time to share their
experience with us proves that you go above and beyond to make the City of Dubuque a great
place to work, and an organization that provides high -quality service to all residents. I am
thankful for your contribution to this organization, and to the community.
Sincerely,
� k�4Aa�i,�
Michael C. Van Milligen
City Manager
MCVM:mb
Service People integrity Responsibility innovation Teamwork