Prepared LiveCity of Dubuque
City Council Meeting
Action Items # 02.
Copyrighted
March 4, 2024
ITEM TITLE: Prepared Live
SUMMARY: City Manager sharing information on a new web -based platform Prepared
Live that Emergency Communications Center will go live with on March
4th, 2024.
SUGGESTED Receive and File; PresentationSuggested Disposition:
DISPOSITION:
ATTACHMENTS:
Description Type
MVM Memo City Manager Memo
THE C
DUjIBQTE
Masterpiece on the Mississippi
TO: The Honorable Mayor and City Council Members
FROM: Michael C. Van Milligen, City Manager
SUBJECT: Prepared Live
DATE: February 29, 2024
Dubuque
WAWca 914
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2007-2012.2013
2017*2019
Emergency Communications Center Director Jessica George-Rethwisch is sharing
information on a new web -based platform Prepared Live that Emergency
Communications Center will go live with on March 4t", 2024.
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Mic ael C. Van Milligen
MCVM:sv
Attachment
cc: Crenna Brumwell, City Attorney
Cori Burbach, Assistant City Manager
Jessica George-Rethwisch, Director Emergency Communications Center
THE CITY OF
Dubuque
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All -America City
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iece on the Mississippi
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To: Michael Van Milligen, City Manager
From: Jessica George-Rethwisch, Director Emergency Communications Center
Subject: Prepared Live
Date: February 27, 2024
Introduction: Share information on a new web -based platform Prepared Live that
Emergency Communications Center will go live with on March 4t", 2024
Background: Emergency Communications technology is constantly changing; the day
is here we can see live video on scene from 911 callers. This new program called
Prepared Live will allow the community to text and livestream video with 911. When
someone calls 911 from their cell phone, the dispatcher will ask the required questions
and offer the caller a link that will enable the caller to share their location and livestream
it from their mobile device. Prepared Live is web -based so there is no downloading of
apps. Prepared Live has several priced tiers, as the tiers grow more items are added.
The starter tier we have is zero cost. 911 dispatchers have access to two-way text,
photo, video, livestream, GPS location, and Chat with responders. All text messages,
photos and videos will be archived. One perk for the increased tiers is translation of
over 160 languages on text message. Which is only available free for a limited time
only. If the community is supportive of using the program we will explore the other tiers
to see what will be the best fit for us agency.
You never know what will be on the 911 call when answered. As we all know many of
the 911 calls are more stressful than others. Dispatchers hear the panicked voices or
cries from callers trying to help loved ones. One concern I had before getting this
program was the videos or photos the dispatch staff would be subjected to
see; however, we do have the ability to blur the scene. Video will still go to the archives
as normal to be used in future if needed by law enforcement, but the dispatcher does
not have to watch what is happening on the screen in front of them. Dispatch staff have
been in practice/training mode for several weeks to learn the program. We are excited
for these new programs and advancing of technology in the Emergency
Communications world!
Q PREPARED ASSIST
Packages built to meet your agency's mission -critical needs
Texting
Outbound texting
Custom canned messages
Inbound texting
Text translation for 160
languages
Real-time text
Media
Media share through text
Live stream video
Unlimited media storage
Audio in live stream video
Location
GPS location through link
what3words
Z-axis location
Automatic ALI location
Call Audio
Incoming 911 call incidents
Audio playback and
recording
Live call audio transcript
Live call audio translation for
19 languages
Hangup automatic follow-up
texts
Analytics and Montoring
Keyword alerts for text
Flagging incidents
Usage analytics
Custom workflows
Keyword alerts for audio
AI -Powered Insights
Summary insights
Instant sentiment analysis
Person description summary
Media analysis
Security
SSO
SAML 2.0
Audit Logs
Starter
Texting, location,
media, and live
stream - all for free
Base
Locate and
communicate with
every caller, no
matter their language
or circumstance
Plus
Add call audio
processing that
increases efficiency
and drives life-saving
outcomes
Unlimited
Supercharge your entire
operation with a
synthesized view of
every data point
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0
0
0
0
0
0
0
0
0
0
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Hi Jessica!
Below is the pricing, and I've also attached a tier breakdown that should help.
The big thing to think about and consider is if you'd like to have those workflow automation tools and
insight assistive technology - and ask yourself (which knowing you, you're already doing) how much of
an impact would it have if for 911 callbacks my dispatchers did not have to spend time on say 80% of
them because Prepared would automatically send out that first initial text.
Prepared Assist: $6,000
Prepared Assist +: $19,500
Prepared Assist Unlimited: $25,350
Those would be the pricing based on the three tiers, given that 30k call volume that you shared (great
because that's a cut-off for a tier, so you're not in that next 30-50k tier.)
Please do let me know if you have any questions!
Zach