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Emergency Communications Fiscal Year 2025 Budget Presentation Copyrighted April 4, 2024 City of Dubuque Public Hearings # 02. Special Meeting ITEM TITLE: Emergency Communications Fiscal Year 2025 Budget Presentation SUMMARY: SUGGESTED DISPOSITION: ATTACHMENTS: Description Type Policy Budget Book Supporting Documentation Presentation_Uploaded 4.4.24 Supporting Documentation HOW TO USE THIS POLICY BUDGET DOCUMENT PURPOSE The Policy Budget defines goals and objectives for all City departments and activities, relates them to cost and resource requirements and attempts to establish measures for evaluating accomplishment. Specific improvement packages are developed and included in the Policy Budget for alternative funding and service levels. The Policy Budget document shows the budget by line item for each Department and provides a basis for fiscal control once the budget is adopted. The Policy Budget emphasizes objectives, accomplishments, and alternative funding and service levels and is intended to keep the attention of the City Council and public on the major policy decisions involving what services the City government will provide, who will pay for them, and the implications of such decisions. FORMAT The Policy Budget is organized by Department/Division and provides detail for all activities that make up each Department/Division. Each Department/Division tab includes the following information: 1) Department/Division Financial Summary: The budget highlights portion of the Department Summary reflects total expenses for the maintenance level budget (cost to continue at the same level of service) and approved improvement packages for all activities within the Department by expenditure category (employee expense, supplies and services, machinery and equipment, and debt service), and the funding sources that pay those expenses. The property tax portion of the funding is reflected, noting the increase or decrease from the prior years adopted budget. For Departments which are self supporting (i.e. Water, Water Pollution Control, Refuse (part of Public Works), Media Service, Transit, Parking), the net operating surplus/deficit is reflected, noting the increase or decrease in the fund from the prior years adopted budget. This summary displays all Improvement Packages submitted by Department/Division Managers, with a notation of whether they were recommended by the City Manager, and then approved by the City Council. Those noted with a `YES'were added to the maintenance level budget and are reflected in the Department Funding Summary and those noted with a `NO' were not approved. And finally, this summary explains significant line item detail by expenditure category, notable revenue changes, and miscellaneous information regarding the maintenance level budget. These are the review notes prior to adding any improvement packages. 2) Memo Addressing Budget Issue (optional): If there is an important budget issue that needs further explanation, a memo will be provided. 3) Department's Organizational Chart (optional): Shows how a Department is structured. Usually included for larger more complex Departments. 4) Department/Division's Highlights of Prior Year's Accomplishments and Future Initiatives: This is a written narrative that highlights the Department's prior year accomplishments and what Departments plan on accomplishing in the near future. -i- 5) Department/Division's Goals and Performance Measures by Activity: This is a written activity statement and a matrix for each activity which includes activity objectives, relationship to City Council Goals & Priorities, and key performance indicators (KPIs).. Performance measures are included for each activity to evaluate activities and ensure that the approved levels of funding yield the expected results. Icons for each KPI visually indicate how well an objective is doing and represent the following: Goal Met Goal in Progress The goal has not This goal has not This goal has been been met but is been met and is not met. showing signs of currently showing improvement. signs of progress. 6) Department/Division's Goals and Performance Measures by Activity: This is a written narrative for each activity that explains the goal, describes the purpose, and explains the service objectives of each activity. Performance measures are included for each activity to evaluate activities and ensure that the approved levels of funding yield the expected results. 7) Recommended Operating Revenue Budget by Department/Division: This report reflects line item revenue detail at the Department/Division level (combines all activities for each line by fund). Two years actual revenues, prior year adopted revenues and the recommended revenue for the new budget year are reflected. 8) Recommended Operating Expenditure Budget by Department/Division: This report reflects line item expenditure detail at the Department/Division level (combines all activities for each line by fund). Expenses are grouped by category (employee expense, supplies and services, machinery and equipment, debt service, and transfers) and displays two years actual expenses, prior year adopted expenses and the recommended expense for the new budget year. 9) Recommended Operating Expenditure Budget by Activity and Funding Source: This report reflects expenses grouped by category (employee expense, supplies and services, machinery and equipment, debt service, and transfers) for each activity within the Department/ Division, and displays two years actual expenses, prior year adopted expenses and the recommended expense for the new budget year. 10) Personnel Complement at Department/Division and Activity Level: These reports reflect positions budgeted at the Department/Division level and the Activity level, by funding source. Total Full Time Equivalents (FTE) and wages with longevity expense are shown for each position for two years prior year adopted FTE and expenses, and the recommended FTE and related expense for the new budget year. 11) Capital Improvement Projects by Department/Division: This report lists all Capital Improvement Project totals for two years actual expenses, prior year adopted expenses and the recommended expense for the new budget year. 12) Five Year Capital Improvement Program Summary by Department/Division: This report lists all Capital Improvement Projects budgeted in the new budget year and planned for the next four years. Reference: Key Terms for Understanding Dubuque's Budget, Budget Glossary Budget Overview and Budget and Fiscal Policy Guidelines located in Resident's Guide -ii- Emergency Communications Center -3- This page intentionally left blank. -4- EMERGENCY COMMUNICATIONS % Change FY 2023 FY 2024 FY 2025 From FY Budget Highlights Actual Budget Requested 2024 Budget Expenses Employee Expense 1,484,123 1,921,982 2,096,581 9.1 % Supplies and Services 81,569 161,819 176,739 9.2 % Machinery and Equipment 398 990 650 (34.3)% Debt Service 14,714 15,036 14,670 (2.4)% Total Expenses 1,580,804 2,099,827 2,288,640 9.0 % Resources Operating Revenue 580,459 713,309 1,144,172 60.4 % Sales Tax 20%for Debt Abatement 14,714 15,036 14,670 (2.4)% Total Resources 595,173 728,345 1,158,842 59.1 % Property Tax Support 985,631 1,371,482 1,129,798 (241,684) Percent Increase (Decrease) (17.6)% Personnel -Authorized FTE 19.53 20.35 20.35 Significant Line Items Employee Expense 1. FY 2025 employee expense reflects a 5.00% wage package increase. 2. The lowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged from FY 2024. The employee contribution of 6.29% is unchanged from FY 2024. 3. The City portion of health insurance expense is unchanged from $1,119 in FY 2024 to $1,119 in FY 2025 per month, per contract, which results in an annual cost unchanged of$—or 0.00%. 4. Overtime expense increased from $97,196 in FY 2024 to $182,300 in FY 2025. The FY 2023 actual was $113,306. The FY 2023 actual was impacted by the need to pay overtime for employees to pick up extra shifts related to staffing shortages and vacation coverage. Overtime is increasing in FY 2025 due to a new shift schedule being implemented, which has overtime automatically built into positions. The shift structure changed from a 10 hour shift to a 12 hour rotating shift, which results in some weekly schedules regularly including more than 40 hours. Overtime must be paid to employees for time worked over 40 hours. 5. 50% Sick leave payout increased from $2,086 in FY 2024 to $2,439 in FY 2025 based on FY 2023 actual. Effective July 1, 2019, employees over the sick leave cap can convert 50% of the sick leave over the cap to vacation or be paid out. -5- 6. Holiday Pay increased from $70,527 in FY 2024 to $82,101 in FY 2025. FY 2025 budgets for holiday pay for all full-time Public Safety Dispatchers. With a change in shift structure, there are more full time Public Safety Dispatchers, thus an increase in holiday pay. 7. In March of 2023, during FY24, the employee schedules were adjusted from 8 hour shifts to 12 hour shifts in dispatch. Supplies & Services 8. Equipment Rental is increased from $11,977 in FY 2024 to $15,240 in FY 2025 based on cost estimates from the vendor. This line item represents the costs for the rental of the T-1 line provided by the State through the National Crime Information Center/lowa Computer (NCIC). The direct line provides the City with access to the computer system for law enforcement related items such as, but not limited to: wanted/missing persons; vehicle registrations; driver's licenses; and other law enforcement information from lowa and nationally. 9. Technology Services is increased from $14,913 in FY 2024 to $19,532 in FY 2025. This includes an annual cost of various software, including Open Fox ($1,782), Priority Dispatch ($13,062), Criti-Call ($1,173), PageGate ($407), GoToMyPC ($108), and Powertime - Plan It ($3,000). The cost of software increases slightly each year due to price increases from vendors. The Powertime - Plan It software is new for FY 2025, thus contributing the increase from FY 2024. 10. Education Reimbursement is increased from $9,340 in FY 2024 to $12,475 in FY 2025. This line item represents the cost of required emergency response training, such as ILEA, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and CPR training. This increase is due to having five new hires in the department that need to complete required training. The number of new hires varies each fiscal year. Normally there are one or two new hires in a year. 11. Meetings & Conferences is unchanged from $12,250 in FY 2024 to $12,250 in FY 2025. This line item is for the following conferences for staff: Race in the Heartland ($300); Growing Sustainable Communities Conference ($725); State Association of Public-Safety Communications Officials/National Emergency NumberAssociation (APCO/NENA) ($5,000); Central Square Conference ($1,340); National APCO/NENA($3,000); lowa Women's Leadership ($660); lowa League of Cities ($1,225). 12. Telecommunications decreased from $6,956 in FY 2024 to $6,253 in FY 2025 based on FY 2023 actual of$6,254. This line item represents expenses for department cells phone, as well as Century Link internet service. Most of this line item is reimbursed by the Public Safety Committee, which is funded by 911 surcharge funds. 13. Technology Equipment Maintenance Contracts is unchanged from $9,500 in FY 2024 to $9,500 in FY 2025. This line item represents the contract for the RAVE Panic Button safety application for all City buildings. 14. Liability Insurance increased from $11,219 in FY 2024 to $16,754 in FY 2025. This includes an increase of 49% based on information received from lowa Communities Assurance Pool (ICAP). -6- 15. Other Professional Services is decreased from $73,421 in FY 2024 to $71,356 in FY 2025. This line item represents the salary of the EMS Medical Director ($2,500), as well as funding for a quality assurance company to review 911 calls ($68,856). Machinery & Equipment 16. Equipment replacement items at the maintenance level include ($650): Emergency Communications Equipment Desk Floor Mats (2) $ 300 Smart Phone and Case $ 350 Total Equipment $ 650 Debt Service 17. FY 2025 annual debt service is as follows ($14,670): Final Call Amount Debt Series Payment Source Purpose Payment Date $ 14,670 2019C G.O. Sales Tax 20% Tower Relocation 2027 2027 $ 14,670 Total Emergency Communications Annual Debt Service Revenue 18. County Contribution revenue represents payments from Dubuque County for support of the 911 center as established in a 28E agreement. In FY 2025, the County's payment represents 50% of the total operating expenses of the 911 center. The County's share in FY 2025 is estimated to be $1,136,985 (FY 2024 was $671,398). As the expenses of the 911 center increase or decrease, so does the County's contribution to the City. In FY 2024 and prior, the County's contribution represented 33% of the total operating expenses of the 911 center. A new agreement was negotiated for FY 2025, which raised the County's contribution from 33% to 50% of total operating expenses for the 911 center. The new agreement also includes the billing of direct administrative support costs from the City to the County. -7- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. City 1111ar��ger's O�f i ee Er�erger�cy Carr�rr�unicativns SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES People Planning The Emergency Communications The Communications Center works Center works with citizens and with different agencies in the Dubuque emergency responders to ensure the area to ensure that all emergency needs of the community are met. needs are provided when requested by citizens and visitors of Dubuque. � ��;: 4�' _,; � � - '� � � _��. _ F �� _ . .., .,. �.. ` �a J �: + � Partnerships The Emergency Communications Department partners with many City, County, and State departments as well as 11 non-profits and organizations throughout the City and County to provide quality services that are consistent with the City Council goals and priorities. -8- EMERGENCY COMMUNICATIONS FY 2023 FY 2024 FY 2025 Full-Time Equivalent 19.53 20.35 20.35 Debt and Resources $1,500,000 $1,371,482 $1,200,000 $1,144,172 $1,129,798 $985,631 $900,000 $713,309 � $600,000 $580,459 $300,000 $0 Operating Revenue Property Tax Support � FY 2023 FY 2024 FY 2025 The Emergency Communication Department is supported by 20.35 full-time equivalent employees, which accounts for 91.61% of the department expense as seen below. Overall, the department's expenses are expected to increase by 8.99% in FY 2025 compared to FY 2024. Expenditures by Category by Fiscal Year $1,484,123 Employee Expense $1,921,982 $2,096,581 $81,569 Supplies and Services $161,819 $176,739 $398 Machinery and Equipment $990 $650 $0 $500,000 $1,000,000 $1,500,000 $2,000,000 � FY 2023 FY 2024 FY 2025 -9- EMERGENCY COMMUNICATIONS Mission & Services The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. The Emergency Communications Center is also the after hours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24/7. Emergency Communications Position Summary FY 2025 Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 3.35 Public Safety Dispatcher- FT 14.53 Public Safety Dispatcher- PT 0.47 Records Clerk- FT 1.00 Total Full-Time Equivalent Employees 20.35 Performance Measures City Council Goal: Financially Responsible, High-Performance Organization Performance Measure KPI Tar et FY 2022 FY 2023 FY 2024 Performance � � g Actual Actual Estimated Indicator 1 Activity Objective: Provide expedient and effective handling of emergency calls. % of 911 phone calls answered in 10 seconds or less (National Average is 91% 95% 96°/o 96% Goal Met 90%) % of all phone calls answered in 10 g0% 96% 96°/o 96% Goal Met seconds orless # of total phone calls handled by the >110,000 116,106 118,307 110,500 Goal Met Dubuque Communications Center 2 Activity Objective: Provide education and outreach to the public to ensure appropriate use of 911. # of schools presented to in Dubuque 24 1 25 25 Goal Met City/County # of students reached through 1,200 38 1217 1,200 Goal Met classroom presentations -10- � Recommended Operating Revenue Budget - Department Total � 12-EMERGENCY COMMUNICATION FY22 Actual FY23 Actual FY24 Adopted FY25 Rccomm'd Fund/AccounUAccount Title Revenue Revenue Budget Budget 100-General 4A-Charges for Services 45000-Charges/Feesfor Service � (1,750) 0 (1,750) _ 0 47100-Reimbursements (40,161) (7,187) (40,161) (7,187) 4A-Charges for Services Total (41,9ll) (7,187) (41,9ll) (7,187) 4B-Grants/Contrib 44650-County Contributions (492,269) (573,272) (671,398) (1,136,985) 4B-Grants/Contrib Total (492,269) (573,272) (671,398) (1,136,985) 200-Debt Service 4N-Transfers 49304-Transfer in Sales Tax 20% (15,574) (14,714) (15,036) (14,670) 4N-Transfers Total (15,574) (14,714) (15,036) (14,670) 40-Eliminated for CW 48200-Procccds from GO Debt 0 0 0 0 48205-Bond Discount/Premium 0 0 0 0 40-Eliminated for GW Total 0 0 0 0 EMERGENCY COMMUNICATION-Total (549,754) (595,173) (728,345) (1,158,842) -11- � Recommended Operating Expenditure Budget - Department Total � 12-EMERGENCY COMMUNICATIONS FY22 Actual FY23 Actual FY24 Adopted FY 25 Recomm'd Fund/Account/Accouut Title Expense Expense Budget Budget 6A-Salaries&Wages 100-General 60100-Salaries-Regular Full Time 807,214 856,719 1,138,205 1,301,299 60200-Salaries-Regular Part Time 150,732 61,695 132,853 28,313 60300-Hourly Wagcs-Temp/Scasonal 0 166 0 0 60400-Ovcrtimc 89,324 113,306 97,196 182,300 60410-Overtime-Holiday 0 986 0 0 60620-Special Pay-Holiday 20,792 31,900 70,527 82,101 60630-Special Pay Sick Lv Payout Ret 1,071 5,783 5,565 10,487 60635-Special Pay Sick Lv Payout 50% 2,148 2,323 2,086 2,439 60640-Special Pay-Vacation Payout 11,353 8,735 0 0 60710-Special Pay-Parental Leave 20,201 5,835 0 0 60720-Spcc Pay-Mcals No Ovcrnight 0 0 0 0 6A-Salaries&Wages Total 1,102,835 1,087,449 1,446,432 1,606,939 6B-Employee Benefits 100-General 61100-FICA-City Contribution 79,401 78,224 102,632 110,003 61300-IPERS-City Contribution 102,824 100,688 127,900 134,519 61410-Pension-MF'PRSI 0 60 0 0 61510-Health Insurance 206,424 214,773 242,023 241,614 61540-Lifc Insurance 570 634 828 828 61600-Workcrs'Compcnsation 2,151 2,296 2,167 2,678 61992-Physicals 0 0 0 0 6B-Employee Benefits Total 391,369 396,674 � 475,550 489,642 6C-Staff Development 100-General 62325-Mileage 494 0 494 494 62400-Meetings&Conferences 3,771 2,721 12,250 12,250 62500-Educarion Rcimburscment 6,981 7,767 9,340 12,475 6C-Staff Development Total ll,246 10,488 22,084 25,219 6D-Repair/Maint/Util 100-General 63100-Building Maintenance 0 0 0 0 63730-Telecommunications 6,956 6,254 6,956 6,253 6D-Repair/Maint/Util Total 6,956 6,254 6,956 6,253 6E-Contractual Svcs 100-General 64020-Advertising 750 800 750 800 64081-Insurance-Liability 8,072 11,482 11,219 16,754 64140-Printing 367 367 375 374 64145-Copying 2,408 2,964 2,408 2,964 64150-Rental-Equipment 11,628 14,865 11,977 15,240 64160-Rental-Land/Bldgs/Parking 715 0 4,135 4,135 64190-Technology Services 13,756 27,558 14,913 19,532 64191-IT Rechargcs 0 3,454 3,370 4,296 64900-Other Professional Service 2,500 2,500 73,421 71,356 -12- 64980-Technology Equip Maint Cont � 4,386 0 � 9,500 � 9,500 200-Debt Service 64110-Legal 0 0 0 0 64900-Othcr Profcssional Scrvicc 0 0 0 0 6E-Contractual Svcs Total 44,582 63,989 132,068 144,951 6F-Commodities 100-General 65045-Technology Equipment 690 0 690 350 65060-Office Supplies 711 838 711 316 65080-Postage/Shipping 0 0 0 0 6F-Commodities Total 1,401 838 1,401 666 6G-Capital Outlay 100-General � — 67210-Furniture/Fixtures 16 398 300 300 67500-Buildings 0 0 0 0 6G-Capital Outlay Total 16 398 300 300 6H-Debt Service 200-Debt Service 68010-Principal Payment 12,011 ll,511 12,178 12,178 68020-Intcrest Payments 3,563 3,203 2,858 2,492 68990-Paying Agcnt Fccs 0 0 0 0 6H-Debt Service Total 15,574 14,714 15,036 14,670 EMERGENCY COMMUNICATION-Total 1,573,977 1,580,804 2,099,827 2,288,640 -13- Recommended Expenditure Budget Report by Activity & Funding Source 12-EMERGENCY COMMUNICATION � FY25 Recomm'd Fund/Activity FY23 Actual Expense FY24 Adopted Budget Budget 1201- Emergency Communications 100-General 6A-Salaries&Wages 1,087,449 1,446,432 1,606,939 6B-Employee Benefits 396,674 475,550 489,642 6C-Staff Development 10,488 22,084 25,219 6D-Repair/Maint/Util 6,254 6,956 6,253 6E-Contractual Svcs 63,989 132,068 144,951 6F-Commodities 316 1,401 666 6G-Capital Outlay 398 300 300 1201- Emergency Communications Total 1,565,569 2,084,791 2,273,970 1280- Debt Service 200-Dcbt Scrvice 6E-Contractual Svcs — 6H-Debt Service 14,714 15,036 14,670 1280- Debt Service Total 14,714 15,036 14,670 1299- Pcard Clearing 100-General 6F-Commodities 522 0 0 1299- Pcard Clearing Total 522 0 0 EMERGENCY COMMUNICATION TOTAL 1,580,804 = 2,099,827 = 2,288,640 -14- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL-PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FY 2023 FY 2024 FY 2025 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 94,164 1.00 $101,703 1.00 $ 106,603 100 6575 GE-30 LEAD DISPATCHER 4.00 $251,135 4.00 $280,579 3.35 $ 251,619 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 11.00 $615,825 12.00 $712,794 14.53 $ 890,842 100 NA-48 RECORDS CLERK — $ — 1.00 $ 42,774 1.00 $ 46,632 TOTAL FULL TIME EMPLOYEES 16.00 $961,124 18.00 $1,137,85C 19.88 $1,295,696 61020 Part Time Employee Expense 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 2.80 $146,316 2.35 $132,229 0.47 $ 28,313 100 NA-48 RECORDS CLERK 0.73 $ 32,532 — $ — — $ — TOTAL PART TIME EMPLOYEES 3.53 $178,848 2.35 $132,229 0.47 $ 28,313 TOTAL EMERG.COMM. DIVISION 19.53 $1,139,972 20.35 $1,270,079 20.35 $ 1,324,009 -15- CITY OF DUBUQUE,IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2023 FY 2024 FY 2025 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Emergency Comm.Center-FT COMMUNICATIONS 10012100 61010 100 6600 GE-36 MANAGER 1.00 $ 94,164 1.00 $ 101,703 1.00 $ 106,603 10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 $251,135 4.00 $ 280,579 3.35 $ 251,619 10012100 61010 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 11.00 $615,825 12.00 $ 712,794 14.53 $ 890,842 10012100 61010 100 4218 NA-48 RECORDS CLERK — $ — 1.00 $ 42,774 1.00 $ 46,632 Total 16.00 $961,124 18.00 $1,137,850 19.88 $ 1,295,696 Emergency Comm.Center-PT 10012100 61020 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 2.80 $146,316 2.35 $ 132,229 0.47 $ 28,313 10012100 61020 100 4218 NA-48 RECORDS CLERK 0.73 $ 32,532 — $ — — $ — Total 3.53 $178,848 2.35 $ 132,229 0.47 $ 28,313 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 19.53 $1,139,972 20.35 $ 1,270,079 20.35 $ 1,324,009 -16- �' _ / ----- . f � � � ' � / �/.� _ .r:-~-- � � � � � � - < ��--- �/! 9 � ��"��' � 1 i. T � ,. �:-.1"�.:: �; - � `- - - __ �- �.� f� - � r ; ' 1-{ �' .. `. �1 �� , ��'- - 1 . ` �� _. ; ;�� — a . � '�, � � �.:� . �; �.,;; _ .--r . . r.,.'�, I _, - \ �� Emergency Lommunications vepartment Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requestin service g through effective and efficient dispatching of emergency personnel to the scene. New Faces ,� ,5- ,� � � � �r _ .� � , � , '"", '�r , 1 � I � 1 �� 1 �L�_._rwV� +� \ � � . � ' �•4 � � �.'�� f - � � � - �.�a��. _ �--'�i r�— Welcome! Welcome! Demi Prichard Coral Dannatt joi ned the team i n FY24 as joi ned the team i n FY24 as a Full Time Public Safety a Full Time Public Safety Dispatcher. Dispatcher. New Faces _ �.�$. ::� _:; ti. �� - �� ,�*_ � r�. . "�' "� � � �4 I � I � � � � 1 I' �w� �� . �` . . . . - � Welcome! Welcome! David McQuiggin Maggie Lorence joined the team in joined the team in FY24 as a Full Time FY24 as a Full Time Public Safety Public Safety Dispatcher. Dispatcher. • • • • � � • • � • � • • Communication Center Director Jessica George-Rethwisch Lead Dispatch d Dispatcher Martin Bend ason Cox 8 yrs 7m 8 yrs 7m Lead Dispatcher is atcher Katelyn McDad p 6 yrs 10m pen Emergency Communications Department Staff (20.35 Full-Time Equivalents) Full Time Part Time Amy Amberg 21 yrs 8 m Jenna Jensen 2 yr 6 m PRN Lisa Lugrain 15 yrs 4 m Crystal Campbell — this month Amy Leibold 3 yrs 5 m Open PT 2 Michelle Gensrick 1 yr 9 m Andrea Miller 1 yr 5 m Open Spot - Records Clerk Vanessa Hornung 1 yr 5 m Demi Prichard 11 m Coral Dannatt 10m Retirements Jennifer Snyder 5m (4 yrs PRN) Dennis Boge in September 15 yrs David McQuiggin 5m Richard Kapparos in December 16 yrs Maggie Lorence 4m Scott Smith- Today Wincie Doffing — May 2024 C REATI N G AN � Ni�h-�er�orm�n�� r�ani��ti�r� ��nd ��mrnunit�� ith Er�� m�l�� r��# �e�i��r�t� tl�� ^��i�e n �r�� E Q U I TA B L E ��-�� : � COMMUNITY OF CHOICE �i� ' . i � � . - i � � � ■ ■ � ' � . � _ - 'i�`ir rr- � � _ �...��_ � '"i �, • � • �- � ' ,t j� - �� i i . ',1 � r i�', �l i �k .rr �' r + ft N T +* ♦ � FISCAL YEAR 2024 HIGHLIGHTS � M • New online Schedule Software � � .� .. ;..� .� � � . .+" � � .� ��y ,. .i�i ��',i,,i, ry��Fy ,,�` , for staff . . . �� -�� _� ■ ■ y � • I a m Res o n d i n - s c re e n i n �=� � �� J r�� . � � � �� ' p J , �� . �� _ ... � :�.,*�r, , �� , �.i.��~I�- � �I � V� I.�v �. D i s atc h �' � : � �� M � � � ��; p ��;;�7" ,. � ti�' � �` � ■ ■ '� - � :1',. • C�ty Traff�c Cameras at each �� : , :� _ �= -=f:a� �� ' .; i r , �,; :1� .i„�,�. � _ . ', �..,;y� +., � � � , , 11 wo rkstat i o n r•• '�w . � . .-. � � , . �� F��. +.l . .A � . 1 � �- ' �\ r� �L • I ncrease of text message users � i��. , , , ' .�� , � ��'�'��; �� , ;; .� u -=� �1.�. �," ., .. - r , _ ��' Q • Pre ared Live �� `" � - ,�. p �� ;; � �.�, ,.,.. FUTURE , , , , , I N ITIATIVES Filling open full time positions, when � � al I are fu I ly trai ned we wi I I have 4 dispatchers scheduled 24/hrs a - d ay, 7 d ays a wee k Full Time Staff N ew CAD S oftwa re New 911 Center New Communication Center Du u ue 911 Pu ic Sa et Com m ittee a v • The purpose of this committee is to conduct operations and provide a budget on behalf of the 911 Boa rd. • Consists of Five (5) voting members - City of Dubuque Police Chief Jeremy Jensen (current chair) - Dubuque County Sheriff Joe Kennedy - Dubuque County Small Law Enforcement Agencies, Dyersville Chief Brent Schroeder - City of Dubuque Fire Chief Amy Scheller - Dubuque County Volunteer Fire Fighters, Pat Esch Additionally, Jessica George-Rethwisch, Emergency Communications Director, Tom Berger, Dubuque County Emergency Management Director, and Harley Pothoff, Dubuque County Board of Supervisors are critical advisors to the committee. Emergency Communications Department FY2025 REQU ESTED PROPERTY TAX SU PPORT 16 . 72 1 129 798 1 136 985 � � Average homeowner's* � � Net Property County Share property tax cost for 911 . Tax Support . (1 /2 of Operat�ng Budget) Services (*Avg. home value of $196,508) 911 SURCHARGE FUNDING ��ov,�vv 657,9D3 �60D,DDD I,45D 583,910 �61 , $586,535 , 6D,I 89 �50D,DDD D9,�OD $40D,DDD $4�b,4b9 �38b,804 $371,799 ��54,959 � $3D8,388 �337,279 , $313,986 �32D�839 $34 I ,750 � $329,43 I �30D,DDD � - $323,I 47 $275,522 $32D,b2� ��87,�b� $29D,3b8 =�'155,D78 $3 I I ,084 2b3,388 �20D,DDD =:._ �-}97�4�, $�D5,23D _ .-.=�iTl ,b I 2 $I OD,DDD �I D2,93 I �D FY I 3 FY I 4 FY I 5 FY I b FY I 7 FY I 8 FY I 9 FYZD FYZ I FY22 FY23 Wireline Wireless Total TOTAL PHONE CALLS HANDLED BY COMMUNICATIONS CENTER - FY 23 T�tal Phane Calls Handled by �ammunicatians Center Fiscal Year 23 118,3�7 �alls 911 Calls ■ Nan-Emergen�y Calls � Outgaing Calls 12�� 548 473 �' - 462 l0000 644 � 545 543 544 425 4�8 434 476 s000 � 7�95 787 738 740G �000 688 682 f,112 6373 617 57� 579 - 4�� = z000 353 Z��9 2333 2433 ��87 24Z 244 22b 2�5 �00 Z162 0 Jul-22 Aug-22 Sep-22 Oct-�2 NaV-�2 ❑e�-2� Jan-23 Feb-23 Mar-23 Apr-23 May-23 CALLS FOR SERVICE Dubuque Police 55,791 52,241 52,339 Dubuque Co. Sheriff 23,498 24,603 26,202 Dubuque Fire 7,754 8,371 8,221 County Fire 3,068 3,219 3,455 County Law 12,757 14,546 16,606 No Agency Events 6,078 5,632 5,524 Total 108,946 108,612 112,347 911 Answer Ti me - FY23 Range of Answer Time for Emergency 911 Calls Total Number of 911 Calls 30,575 � i o 3 e ' 9 ■0-9 5ec —10-14 5ec 15-19 5ec 20-b0 Sec � . _ Answer Time All Calls 911 & Non -Emergency - FY23 . i • � r r �• i � � I 1 ` , ■0-14 5ec 15-19 5e� ZO-39 Sec ; , . � 4Q-120 Sec a �. �v. Calls For Service by Hour of Day - FY23 �aao boao 5aao 4aao 3oao �aao i aao a Q I 00 2�� 300 400 50a GQ� 74� 840 9a0 I 000 I I QQ I 244 I 300 I 400 I 5QQ I 6�� I 7QQ I 800 I 9��2�00 2 I 00 2244 2300 ■FY2023 FY2022 ■FY202 I 911 Calls by Day of the Week - FY23 i ■ . . . � . � . . . Sunday 45�7 Monday 4172 Tu�sday 42�� 1Nedn �sday 4223 Th u rsday 43�5 Friday 4585 Saturday 4484 Emergency Communications Center PERFORMANCE MEASURES n e c oo s � , � ��,� , � � � :� � � • c oo s _� �� r_�� , .' . � � • ~ •�1 asses � _ � ,. • u en s Perfarmar�c� M�a��res �ity ��un�il ��al: Fin�n�iall�r F��on�it�l�� Hi�h-P�rf�rrnan�� rgani�ati�n P�rf�rrrtiar��e �leasur� F�PI T�r �t F� �� Fl� �0�� F� �� P�rfarmar�� 4�tual ��tual Estirnated Indi�atar � �I A��tivit� �b��ti�e: Pr��i�l� ��p�di�nt an�l �ffe�ti�re f��n�lin� �f err��r�en��r �all�. °�� of � � � �hon� ��II� �n��r�r��i ir� 1 � s��on�Js or I�s� ��ar�af ��ra�� f,s �1 °�� °�� al M�t �� °�o Of �II ��Or-1� ��II� ��1��N�r�d 'I�1 �ID ��°�o ��°�o �� °�� I f41�t ��n�l� �r I�� # �f tot�l phon� ��II� h�r��l�� b� th� � � � �,�� 1 �, � 0� � � �;�� ;�� a� M�t Dubu�u� �orr�muni��tion� ��nt�r � ��ti�rity �b��ti�e: Rro�id� �du��tion and outrea�h t� the put�li� t� en�ur� ap�ropriate use � of �11 . # of ��h�ol� �r��nt��i to in Dubu�u� �� al M�t �it�rl��u nt�r �# �f �tu�l�r�t� r��i t�rou�h � .2�� .�� a�� M�# �I��ra�m pr��r�t�ti�n� � . www. cityofd u buq ue . org/911