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Communications Office Fiscal Year 2026 Budget PresentationCommunications Office 73 This page intentionally left blank. 74 COMMUNICATIONS OFFICE Budget Highlights FY 2024 Actual FY 2025 Budget FY 2026 Requested % Change From FY 2025 Budget Expenses Employee Expense $ 782,060 $ 952,640 $ 961,954 1.0% Supplies and Services $ 284,861 $ 367,500 $ 377,960 2.8% Machinery and Equipment $ 173 $ 62,132 $ 43,154 (30.5%) PEG Fund Machinery & Equipment $ 155,325 $ 19,200 $ 26,800 39.6% Total $ 1,222,419 $ 1,401,472 $ 1,409,868 0.6% Resources Administrative Overhead Recharges $ 241,733 $ 354,739 $ 658,138 85.5% Stormwater Fund $ 12,370 $ 49,865 $ 59,405 19.1% PEG Fund $ 155,325 $ 19,200 $ 26,800 39.6% Cable TV Fund $ 476,035 $ 515,897 $ 361,221 (30.0%) Total $ 885,463 $ 939,701 $ 1,105,564 17.7% Increase (Decrease) Cable TV Fund $ (140,829) $ (326,658) $ 67,875 $ 394,533 Property Tax Support $ 196,127 $ 135,113 $ 372,179 $ 237,066 Percent Increase (Decrease) 175.46% Personnel - Authorized FTE 8.25 9.25 8.50 Improvement Package Summary 1 of 8 This improvement package request is for the purchase of ArcGIS Indoors Maps, which is a GIS application designed to map and model indoor spaces and assets. The City's current GIS software is not designed to fully manage multiple floor layouts and assets. This application is needed to begin a few projects, including an existing Capital Improvement Project (CIP) for ADA Compliance and a requested CIP for indoor mapping. This package meets the City Council's goal of Financially Responsible, High Performance City Organization. This software would leverage technology to enhance current City projects. Related Cost:$ 18,500 Tax Funds Recurring Recommend - No Related Revenue:$ 12,711 Administrative Overhead Recurring Net Property Tax Cost:$ 5,789 Property Tax Impact:$ 0.0023 0.03% Activity: Geographic Information Systems 75 2 of 8 This improvement package is for the addition of 1.00 FTE (GE-33) GIS Developer to the GIS (Geographic Information System) Office. This position is essential for creating, customizing, and maintaining GIS applications, and will work with all city departments. As GIS evolves, web-based applications become the primary tool for GIS access. These applications require a significant amount of customization, keeping the GIS Coordinator/Analyst from other duties. This position will also be responsible for work related to a new citizen response module (CRM). This requests includes wages and benefits as well as technology for the position, which includes a computer, tablet, and desk phone. This package meets the City Council's goals for Financially Responsible, High Performance City Organization and Partnership for a Better Dubuque. By creating this position, the GIS Coordinator/Analyst will be able to further delegate duties and manage the existing project workload, which would foster a high-performance City organization. Related Cost:$ 103,188 Tax Funds Recurring Recommend - No Related Cost:$ 5,308 Tax Funds Non-Recurring Related Revenue:$ 70,900 Administrative Overhead Recurring Related Revenue:$ 3,647 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 33,949 Property Tax Impact:$ 0.0134 0.15% Activity: Geographic Information Systems 3 of 8 This improvement package is for the addition of 1.00 FTE (GE-30) GIS Applications Specialist to the GIS (Geographic Information System) Office. This position will work with all city departments and partnering agencies in GIS data creation, editing, and application development. The number of GIS application and data requests continues to rise as GIS further embeds itself as a mission critical resource. Neither the GIS Coordinator/Analyst or GIS Applications Specialist can keep up with the needs of all departments. This requests includes wages and benefits as well as technology for the position, which includes a computer, tablet, and desk phone. This package meets the City Council's goals for Financially Responsible, High Performance City Organization and Partnership for a Better Dubuque. By creating this position, the GIS Coordinator/Analyst will be able to further delegate duties and manage the existing project workload, which would foster a high-performance City organization. Related Cost:$ 89,993 Tax Funds Recurring Recommend - No Related Cost:$ 5,308 Tax Funds Non-Recurring Related Revenue:$ 61,834 Administrative Overhead Recurring Related Revenue:$ 3,647 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 29,820 Property Tax Impact:$ 0.0117 0.13% Activity: Geographic Information Systems 4 of 8 This improvement package request is for a online form solution to accept electronic form submittals for grant and assistance applications and more through the City website. This solution would provide a customizable, secure option for online forms and eliminate the need for printed forms. The City's website currently has more than 300 forms from almost all departments that are used to collect information from residents. Some are fillable PDFs that can be submitted electronically; some require applicants to print out the form, complete it by hand, and either mail it in or take a photo of the completed form and submit it electronically, and some forms can be completed online and are automatically submitted to departments via email or 76 through another platform. A standard solution would give residents and stakeholders a simpler, secure, and standardized interface to submit forms and applications to City departments that do not use specialized software for their permitting/licensing activities. The Office of Shared Prosperity & Neighborhood Support supports this request as a solution for a "benefits screener" to assist in identifying services and resources an individual or families can qualify for given their circumstances and then guide them through the eligibility process to secure those services.This improvement package meets the City Council goal of Financially Responsible, High-Performance City Organization: Sustainable, Equitable, and Effective Service Delivery. Streamlining the process for residents to submit forms enhances efficiency and ensures effective service delivery. Related Cost:$ 15,000 Tax Funds Recurring Recommend - Yes Related Cost:$ 5,000 Tax Funds Non-Recurring Net Property Tax Cost:$ 20,000 Property Tax Impact:$ 0.0079 0.09% Activity: Administration 5 of 8 The improvement package request is for a subscription to ArcGIS Hub Premium. Hub Premium is an application that sits on top of our existing enterprise GIS licensing, and allows us to invite collaboration partners and the public to collaborate and provide feedback on GIS-based hub initiatives. This package meets the City Council's goal of Financially Responsible, High Performance City Organization. Integrating collaboration into applications allows for higher preforming teams. Related Cost:$ 8,000 Tax Funds Recurring Recommend - Yes Related Revenue:$ 5,497 Administrative Overhead Recurring Net Property Tax Cost:$ 2,503 Property Tax Impact:$ 0.001 0.01% Activity: Geographic Information Systems 6 of 8 This improvement package request is integrate an artificial intelligence (AI)-based chat solution into the City website to offer the option of automated customer service. This service would provide smart text messaging, web chat, and interactive text alerts for residents and stakeholders. It would allow website visitors to get immediate answers to questions, make service requests, send personalized messages, and receive real- time alerts anytime. The service features an integrated web assistant that interacts with web visitors as well as a text chat by phone option, both available 24/7. Artificial intelligence is used to analyze the City's website, documents, and FAQs to help residents and stakeholders with immediate answers to questions, submitting and processing service requests, and capturing the data and information needed when an issue is reported. The chatbot may assist the City in keeping website content accurate and timely by flagging low quality answers to questions based on resident feedback after the interaction. The chatbot may also possess the capability to identify a resident's native language and provide responses in that language. Some vendors also provide integrations with other solutions used by the City such as Accela, Esri, Tyler, Granicus, GovQA, and others. AI-based chat solutions can also increase efficiency and reduce workloads by eliminating the need for some phone calls. This improvement package meets the City Council goal of Financially Responsible, High-Performance City Organization: Sustainable, Equitable, and Effective Service Delivery. Expanding customer service to include an option for automated solutions enhances service delivery while also using time and resources more efficiently. 77 Related Cost:$ 16,650 Tax Funds Recurring Recommend - Yes Related Cost:$ 7,990 Tax Funds Non-Recurring Net Property Tax Cost:$ 24,640 Property Tax Impact:$ 0.0097 0.11% Activity: Administration 7 of 8 This improvement package request is for the addition of a 1.00 FTE (GE-30) GIS Data Analyst to the GIS (Geographic Information System) Office. This position will manage and analyze spatial data for all city departments, reducing redundancy and improving efficiency. Data analysis has always been a primary function of GIS activities in this organization, and continues to demand more time as more data is collected. This requests includes wages and benefits as well as technology for the position, which includes a computer, tablet, and desk phone. This package meets the City Council's goals of Financial Responsible, High Performance City Organization and Partnership for a Better Dubuque. By creating this position, the GIS Coordinator/Analyst will be able to further delegate duties and manage the existing project workload, which would foster a high-performance City organization. Related Cost:$ 89,993 Tax Funds Recurring Recommend - No Related Cost:$ 5,308 Tax Funds Non-Recurring Related Revenue:$ 61,834 Administrative Overhead Recurring Related Revenue:$ 3,647 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 29,820 Property Tax Impact:$ 0.0117 0.13% Activity: Geographic Information Systems 8 of 8 This improvement package is for office space remodeling to accommodate new GIS (Geographic Information System) Office positions. The current GIS staff setup does not allow for additional staffing, nor collaboration space for project management. This package meets the City Council's goal of Financially Responsible, High Performance City Organization. Updating the GIS workspace to allow for more capacity and collaboration will foster high-performance team and therefore a high-performance City organization. Related Cost:$ 25,000 Tax Funds Non-Recurring Recommend - No Related Revenue:$ 17,178 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 7,822 Property Tax Impact:$ 0.0031 0.03% Activity: Geographic Information Systems Significant Line Items Employee Expense 1.FY 2026 employee expense reflects a 3.00% wage package increase. 2.The Iowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged from FY 2025. The employee contribution of 6.29% is unchanged from FY 2025. 78 3.The City portion of health insurance expense is unchanged from $1,119 in FY 2025 to $1,119 in FY 2026 per month, per contract, which results in annual cost unchanged of $— or 0.00%. 4.Overtime expense is unchanged from $7,000 in FY 2025 to $7,000 in FY 2026. FY 2024 Actual was $583. 5.Due to the reduction in Cable Utility Franchise Fee revenue, the following personnel changes are recommended in FY 2026: i.Eliminate the part-time Communications Assistant (-0.75 FTE) reduction of $43,607. ii.Change the funding from Cable TV Fund to General Fund for the following positions: a. Public Information Officer (1.0 FTE) $122,603 b. Communication Specialist (1.0 FTE) $63,137 c. Multimedia Specialist (1.0 FTE) $100,671 d. Video Producer (1.0 FTE) $79,688 e. Video Production Intern (0.25 FTE) $7,894 Supplies & Services 6.Printing decreased from $85,895 in FY 2025 to $65,629 in FY 2026. This line item represents the cost of printing six issues of City News Newsletter, printing and distribution of one issue of the City Focus Magazine, printing of brochures, flyers and utility bill inserts. 7.Technology Services increased from $169,103 in FY 2025 to $208,190 in FY 2026. This line item includes the following software subscriptions: Software Licenses FY 2025 Budget FY 2026 Budget % Change from FY 2025 Budget Civic Plus Website Hosting $ 28,494 $ 31,414 10 %a WebQA Citizen Response Management $ 35,566 $ — — %b Catalis Citizen Response Management $ — $ 37,100 — %c Adobe Creative Suite $ 7,570 $ 8,029 6 %d ESRI Advantage Program $ 59,200 $ 59,200 — % Archive Social $ 7,200 $ 7,924 10 %e Granicus Video Streaming Software $ 25,611 $ — — %f Tightrope Video Streaming Software $ 4,800 — %g Monsido $ — $ 7,083 — %h GIS Software $ 5,462 $ — — %i Total $ 169,103 $ 155,550 (8) % a)Civic Plus increased 10% based on anticipated price increase from the vendor. b)WebQA Citizen Response Management has been replaced with Catalis Citizen Response Management for FY 2026. c)Catalis Citizen Response Management is new in FY 2026, replaces WebQA. d)Adobe increased 6% based on anticipated price increase from the vendor. 79 e)Archive Social increased based on FY 2025 actual plus 5% increase expected from the vendor. f)Granicus Video Streaming was not renewed for FY 2026, it was replaced by Tightrope. g)Tightrope added in FY 2026 to replace Granicus Video. Tightrope is more cost effective than Granicus and results in cost savings. h)Monsido added in FY 2025 to address immediate website accessibility and liability concerns. i)FY 2025 included $5,462 for miscellaneous GIS Software, however, this is no longer needed and has been removed for FY 2026. 8.Operating Supplies decreased from $15,000 in FY 2025 to $12,097 in FY 2026 based on FY 2024 actual of $12,097. This line item represents the costs of providing closed captioning of select CityChannel Dubuque programming, which makes many of the City's locally-produced programs accessible to the hearing impaired. 9.Advertising is unchanged from $15,000 in FY 2025 to $15,000 in FY 2026. This line item represents advertising and marketing expenses to promote city events, programs and initiatives and social media promotion/advertising throughout the year. 10.Meetings & Conferences is increased from $20,292 in FY 2025 to $20,402 in FY 2026. This line item represents cost of conferences and meetings for the Multimedia Specialist, Video Producer, GISCoordinator/Analyst, GIS Applications Specialist, and other Communications Office staff as necessary. The increase in FY 2026 is due to an increase in the registration cost of the Growing Sustainable Communities Conference. 11.Other Equipment decreased from $56,032 in FY 2025 to $35,604 in FY 2026. This line item represents the replacement of electronic informational signs around the city. The FY 2026 budget includes the replacement of one sign located at the Central Avenue Parking Ramp. Current signs around the city are original and past their useful life and industry standards. The software to operate the current signage is no longer supported. The replacement of electronic informational signs must be done on a consistent schedule to ensure equipment does not fail or parts are still available for purchase if repair is necessary. The original budget used to purchase these signs was part of the construction and renovation budgets for these facilities, but replacement costs were moved to the Communications Office operating budget beginning in FY 2025. 12.FY 2026 expenses include $26,800 for the replacement of Media Services equipment that is funded through the Public, Education, and Governmental Access Cable Grant Fund (PEG Fund). The PEG Fund represents revenue received by the City from Mediacom, as required through a franchise agreement. Mediacom stopped contributing these funds in FY 2024, therefore the PEG Fund can only increase through interest received. The cost of City equipment purchased through the PEG Fund is directly offset by available dollars in the PEG fund. 80 Machinery & Equipment 13.Equipment replacement items include $43,154 for items covered through City funding sources, as well as $26,800 for items covered through the PEG Fund: Communications Office Machinery and Equipment Smartphones $ 800 Chair $ 1,000 Emergency Equipment not PEG-covered $ 5,350 Central Ramp Electronic Sign $ 35,604 Safety Gear $ 400 Communications Office Items Subtotal $ 43,154 PEG Funded Items Frame Sync Video Stabilizer $ 6,400 KiPro Recorder $ 5,200 Open Gear Cards $ 7,200 Kreston Video Cards $ 8,000 PEG Funded Items Subtotal $ 26,800 Total Equipment $ 69,954 Revenue 14.Cable Utility Franchise Tax revenue decreased from $508,342 in FY 2025 to $339,336 in FY 2026 based on revenue trending for the last six years. FY 2024 Actual was $453,698. This line item represents the franchise fees paid to the City by Mediacom and ImOn, as required by the state franchise fee agreement. The cable companies pay the City a portion of the revenue they generate from video services they provide to their customers within the City limits. This revenue continues to decrease each year due to trends in the cable industry. As more consumers discontinue their cable service in favor of streaming services, cable providers generate less revenue and therefore pay less in franchise fees to the City. 15.Revenue received from Enterprise Funds for administrative overhead charges increased from $354,739 in FY 2025 to $658,138 in FY 2026 and represents recharges for Geographic Information Services (GIS), Communications, and Media Services. The increase is due to Communications and Media Services being added in FY26 due to a reduction in the Cable Utility Franchise Tax revenue. All positions are now General Funded. 81 COMMUNICATIONS OFFICE The City of Dubuque Communications Office facilitates an accurate and consistent flow of information to the City´s various constituencies to increase public awareness about the activities, programs, and services provided by the City of Dubuque. Mission & Services The Communications Office communicates the goals and activities of city government to the city’s many publics, both internal and external. The Public Information Officer oversees the Media Services and Geographic Information System (GIS) activities. Services provided by the Communications Office include publications and graphic design, video production, social media management, marketing/advertising, website management, media relations, public access television management, and special event management. SUCCESS IS ABOUT PEOPLE, PLANNING AND PARTNERSHIPS LEADING TO OUTCOMES PEOPLE Communications Office staff serve on Leadership Team, the Employee Recognition Committee, Travel Dubuque Advisory Board, Intercultural Communications Marketing Team, and the Local Emergency Preparedness Committee. PLANNING The Communications Office supports all departments/divisions in planning activities to promote their programs and activities and assists with promoting engagement opportunities and tools to provide public input into those processes. PARTNERSHIPS The Communications Office partners daily with other City departments and divisions and frequently collaborates with strategic partner organizations and agencies. 82 COMMUNICATIONS OFFICE FY 2024 FY 2025 FY 2026 Full-Time Equivalent 8.25 9.25 8.50 Resources and Property Tax Support FY 2024 FY 2025 FY 2026 $0 $200,000 $400,000 $600,000 $800,000 Administrative OH Recharges Misc. Reimbursements Stormwater Charges Media Service Charges Property Tax Support Includes Communications Office and Geographic Information Systems. The Communications Office is supported by 8.50 full-time equivalent employees, which accounts for 68.23% of the department expense as seen below. Overall, the departments’ expenses are expected to increase by 0.60% in FY 2026 compared to FY 2025. Expenditures by Category by Fiscal Year $782,060 $284,861 $173 $952,640 $367,500 $62,132 $961,954 $377,960 $43,154 FY 2024 FY 2025 FY 2026 0 150,000 300,000 450,000 600,000 750,000 900,000 Employee Expense Supplies and Services Machinery and Equipment 83 COMMUNICATIONS OFFICE Communications Office Position Summary FY 2026 Public Information Officer 0.00 Communications Specialist FT 3.00 Communications Specialist PT 0.00 Communications Assistant 0.00 Total FT Equivalent Employees 3.00 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Dept. Objective: Promote the services, programs, projects, and initiatives of the City through diverse mediums. Performance Measure (KPI)Target FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2025 Estimated Performance Indicator # of NotifyMe Subscribers to News Releases Maintain 1,225 (+40.6%) 1,294 (+5.6%) 1,242 (-4.0%) 1,242 (0%)Goal Met Social Media Followers* +10% annually 27,935 (+14.5%) 30,910 (+10.6%) 35,691 (+15.5%) 39,260 (+10%)Goal Met Social Media Reach +20% annually 1,790,355 (-61.0%) 2,823,519 (+57.7%) 4,249,681 (+50.5%) 5,099,617 (+20%)Goal Met Social Media Engagement +20% annually 45,690 (-60.0%) 54,882 (+20.1%) 160,239 (+191.9%) 192,287 (+20%)Goal Met 2 Dept. Objective: Maintain an updated, comprehensive, and interactive City website for residents and stakeholders to access information and communicate with City staff and elected officials. Homepage Views +2% annually 55,626**117,710 (+111.6%) 121,242 (+3%) 123,000 (+1.5%)Goal Not Met Total Page Views +2% annually 728,618**1,279,315 (+75.6%) 1,598,052 (+25%) 1,800,000 (+12.6%)Goal Met * Aggregate of Multiple Platforms Social Media reach and Engagement Stats for FY23 are Facebook only **City switched to Google Analytics in Dec. 2021 84 COMMUNICATIONS OFFICE Top Pages Visited on City of Dubuque Website (excluding homepage) FY 2023 FY 2024 FY 2025 #1 Utility Billing Utility Billing Utility Billing #2 Housing & Community Development Housing & Community Development Search Page #3 Miller Riverview Park Recreation Division Bid Postings #4 News Flashes Join Our Team Housing & Community Development #5 Departments Departments Miller Riverview Park #6 Police Flora & Sutton Pools Flora & Sutton Pools #7 Eagle Point Park Miller Riverview Park Join Our Team #8 Join Our Team Parks and Recreation Staff Directory #9 Curbside Collection Police Recreation Division #10 Eagle Point Park Curbside Collection News Flashes 85 COMMUNICATIONS OFFICE MEDIA SERVICES Mission & Services Provide information on City services and initiatives to Dubuque residents and stakeholders through the City's government access television channels, webstream and videos on demand, and social media channels. Media Services is part of the Communications Office team and operate two local government access channels available to local cable subscribers. The primary channel, CityChannel Dubuque, is also streamed live to the Internet via the City’s website and City Council meetings are streamed live on the City's Facebook page. Staff also manage Dubuque's public access television channel. Besides providing coverage of City Council and Zoning Advisory Commission meetings, CityChannel Dubuque produces a variety of informational and cultural programming about local government and Dubuque and provides 24/7 city announcements, and important notices such as winter parking restrictions. They also provide videos, photos, and graphics for use on the City's social media channels. The Public Information Officer and Multimedia Specialist work with the Cable TV Commission to oversee requests for funding from the PEG Equipment Grant Program to provide local organizations with equipment with which to produce programming for the local community. Media Services Position Summary FY 2026 Multimedia Specialist 0.00 Video Producer 0.00 Video Production Intern 0.00 Total FT Equivalent Employees 0.00 86 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Dept. Objective: Provide Information regarding City initiatives to citizens and visitors through program/video production and multiple channels of dissemination. Performance Measure (KPI) Target FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2025 Estimated Performance Indicator # of meetings broadcast & programs produced >100 101 107 141 140 Goal Met Use Facebook to engage stakeholders in video content that promotes services, programs projects, and initiative. Facebook Video Minutes Viewed* +5% annually NA 173,100 165 Days, 12 Hours 174 Goal Met Facebook 1- minute Video Views +5% annually NA 16,800 69,337 (+312%)72,804 Goal Met YouTube Video Views +5% annually NA 35,500 41,300 (+16.3%)43,365 Goal Met 2 Dept. Objective: Make the City of Dubuque more inclusive and equitable by incorporating closed captions into select videos. # of video minutes captioned >6000 NA 6,418 7,909 (+23.2%)6,500 Goal Met * total amount of time videos were played including any time spent replaying them 87 GEOGRAPHIC INFORMATION SYSTEMS (GIS) (Maps & Data) Mission & Services The Geographic Information Systems (GIS) Office is responsible for the supervision, development, use, and maintenance of the City’s Geographic Information System, and coordinates these duties with other City departments, partners to City projects, other government groups and private sector businesses. The GIS office provides a substantial service level to the City organization. 88 Geographic Information Systems Position Summary FY 2026 GIS Applications Specialist 1.00 GIS Coordinator 1.00 GIS Intern - Seasonal 0.25 Total FT Equivalent Employees 2.25 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Dept. Objective: Leverage GIS as a data management software to accurately and consistently track City assets and community information. Performance Measure (KPI)Target FY 2023 Actual FY 2024 Actual FY 2025 Estimated Performance Indicator Annual Address Updates 500 691 1,286 1,200 Goal Met Project Management Layers 5 N/A 7 5 Goal Met 2 Dept. Objective: Assist City departments in GIS application development to streamline workflows, centralize citywide data collection, and collaborate across organization outcomes. Applications in GIS 150 326 1,081 1,200 Goal Met New or streamlined workflows using GIS 5 N/A 6 5 Goal Met 3 Dept. Objective: Produce interactive and engaging content to improve customer service. Website hits to zoning map 2,500 2,057 3,196 3,000 Goal Met New public facing web applications 20 24 25 25 Goal Met 89 Recommended Operating Revenue Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 100 - General 4A - Charges for Services 45000 - Charges/Fees for Service — — — — 47100 - Reimbursements — — — — 4A - Charges for Services Total — — — — 4N - Transfers 49600 - Transfer in Water Op (8,563) (47,952) (84,041) (160,092) 49610 - Transfer In Sanitary Op (53,517) (71,502) (86,239) (164,279) 49620 - Transfer in Storm Op (16,055) (40,463) (82,947) (158,008) 49650 - Transfer in Parking Op (6,957) (10,314) (15,782) (12,449) 49670 - Transfer in Refuse Op (49,771) (71,502) (85,730) (163,310) 4N - Transfers Total (134,863) (241,733) (354,739) (658,138) 190 - CableTV 4A - Charges for Services 43205 - Lease - Fiber — — — — 45500 - Miscellaneous Chg for Svcs — (56) — (56) 47100 - Reimbursements (2,221) — — — 47150 - Refunds — — — — 4A - Charges for Services Total (2,221) (56) — (56) 4I - Util Franchise Fee 40652 - Cable Utility Franchise Tax (508,342) (453,698) (508,342) (339,336) 4I - Util Franchise Fee Total (508,342) (453,698) (508,342) (339,336) 4K - Unrest Invest Earn 43000 - Interest (7,555) (18,337) (7,555) (21,829) 4K - Unrest Invest Earn Total (7,555) (18,337) (7,555) (21,829) 4M - Gain on Disposal 48100 - Sale of Personal Property — (3,944) — — 4M - Gain on Disposal Total — (3,944) — — 810 - Capital Project Internal Svc 4A - Charges for Services 47820 - Specialized Services — — (49,865) (59,405) 4A - Charges for Services Total — — (49,865) (59,405) Grand Total $ (652,980) $ (717,768) $ (920,501) $ (1,078,764) 90 6A - Salaries & Wages 100 - General 60100 - Salaries-Regular Full Time $ 196,451 $ 269,121 $ 301,576 $ 658,082 60200 - Salaries - Regular Part Time — — — — 60300 - Hourly Wages - Temp/ Seasonal 1,672 8,342 8,846 17,060 60400 - Overtime 688 108 — 7,000 60620 - Special Pay - Holiday — — — — 60635 - Special Pay Sick Lv Payout 50% — — — 2,286 60640 - Special Pay - Vacation Payout 8,044 17 — — 60720 - Spec Pay - Meals No Overnight — — — — 180 - Community Development 60100 - Salaries-Regular Full Time — — — — 60200 - Salaries - Regular Part Time — — — — 60400 - Overtime — — — — 190 - CableTV 60100 - Salaries-Regular Full Time 248,587 265,045 294,641 — 60200 - Salaries - Regular Part Time 46,755 31,660 59,721 — 60300 - Hourly Wages - Temp/ Seasonal 4,782 6,469 10,112 — 60400 - Overtime 404 475 7,000 — 60635 - Special Pay Sick Lv Payout 50% 2,498 2,272 2,623 — 60640 - Special Pay - Vacation Payout — — — — 810 - Capital Project Internal Svc Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 91 60100 - Salaries-Regular Full Time — 9,772 35,626 38,056 60400 - Overtime — — — — 60635 - Special Pay Sick Lv Payout 50% — — — — 6A - Salaries & Wages Total 509,880 593,280 720,145 722,484 6B - Employee Benefits 100 - General 61100 - FICA - City Contribution 14,687 19,766 23,748 52,358 61300 - IPERS - City Contribution 18,558 25,379 29,279 63,649 61510 - Health Insurance 46,547 48,104 46,981 100,673 61540 - Life Insurance 136 170 161 345 61600 - Workers' Compensation 412 468 531 1,346 61992 - Physicals — — — — 180 - Community Development 61100 - FICA - City Contribution — — — — 61300 - IPERS - City Contribution — — — — 61510 - Health Insurance — — — — 61540 - Life Insurance — — — — 190 - CableTV 61100 - FICA - City Contribution 21,954 22,119 28,620 — 61300 - IPERS - City Contribution 27,868 28,024 35,021 — 61510 - Health Insurance 40,269 41,395 53,692 — 61540 - Life Insurance 144 144 184 — 61600 - Workers' Compensation 597 613 679 — 61992 - Physicals — — — — 810 - Capital Project Internal Svc 61100 - FICA - City Contribution — 692 2,725 9,911 61300 - IPERS - City Contribution — 916 3,339 3,592 Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 92 61510 - Health Insurance — 240 6,712 6,712 61540 - Life Insurance — 6 23 23 61600 - Workers' Compensation 1,111 744 800 861 6B - Employee Benefits Total 172,282 188,780 232,495 239,470 6C - Staff Development 100 - General 62100 - Association Dues 450 95 — 97 62325 - Mileage — — — — 62400 - Meetings & Conferences 7,398 3,489 8,812 8,812 62500 - Education Reimbursement 155 — 1,150 1,150 190 - CableTV 62100 - Association Dues 1,953 1,160 2,545 2,568 62200 - Subscriptions — — — — 62325 - Mileage 59 — 400 200 62400 - Meetings & Conferences 3,392 5,941 11,150 11,590 62500 - Education Reimbursement 1,011 — 1,000 1,000 62980 - Certifications — — 1,500 1,500 810 - Capital Project Internal Svc 62100 - Association Dues — — — — 62325 - Mileage — — — — 62400 - Meetings & Conferences — — 330 — 62500 - Education Reimbursement — — 60 — 6C - Staff Development Total — 5,869 19,852 26,552 6D - Repair/Maint/Util 100 - General 63400 - Equipment Maint/ Repair 281 — 287 — 63730 - Telecommunications 510 455 510 455 190 - CableTV Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 93 63311 - Vehicle Ops - Diesel — — — — 63312 - Vehicle Ops - Gasoline 350 261 470 261 63320 - Vehicle Repair - Internal 218 326 222 326 63400 - Equipment Maint/ Repair 639 646 5,215 1,714 63730 - Telecommunications 2,293 2,053 2,141 2,053 810 - Capital Project Internal Svc 63730 - Telecommunications — — — — 6D - Repair/Maint/Util Total 4,290 3,741 8,845 4,809 6E - Contractual Svcs 100 - General 64020 - Advertising 450 — — — 64140 - Printing — 1,490 — 1,534 64145 - Copying 16 — 16 — 64160 - Rental - Land/Bldgs/ Parking 714 1,008 504 1,008 64190 - Technology Services 1,270 57,709 64,662 111,840 64191 - IT Recharges 1,549 1,731 1,844 1,825 64900 - Other Professional Service — — — — 64980 - Technology Equip Maint Cont — — — — 190 - CableTV 64020 - Advertising 13,921 6,964 15,000 15,000 64030 - Outsourced Labor — — 1,000 1,000 64080 - Insurance - Property 387 461 1,384 1,426 64081 - Insurance - Liability 4,760 6,125 7,863 8,152 64110 - Legal 576 498 — — 64115 - Special Events — — 8,000 8,000 64140 - Printing 47,263 62,854 85,895 64,095 64145 - Copying 298 306 350 305 64150 - Rental - Equipment — — 1,500 1,500 64160 - Rental - Land/Bldgs/ Parking 925 725 1,180 725 64185 - License/Permit/Fees 41 10 1,498 150 Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 94 64190 - Technology Services 89,082 107,723 104,441 96,350 64191 - IT Recharges 7,481 7,523 7,976 8,030 64900 - Other Professional Service 436 1,973 6,000 6,000 64980 - Technology Equip Maint Cont 67 — 5,000 5,000 810 - Capital Project Internal Svc 64004 - Internal Service Charge — — — — 64020 - Advertising — — — — 64115 - Special Events — — — — 64140 - Printing — — — — 64145 - Copying — — — — 64190 - Technology Services — — — — 64900 - Other Professional Service — — 250 250 6E - Contractual Svcs Total 169,236 257,100 314,363 332,190 6F - Commodities 100 - General 65045 - Technology Equipment 167 10 350 400 65060 - Office Supplies 595 397 595 397 65080 - Postage/Shipping — — — — 190 - CableTV 65020 - Library Materials 675 675 1,000 1,000 65030 - Merchandise for Resale — — — — 65045 - Technology Equipment 6,285 89 5,350 5,750 65050 - Other Equipment — — 56,032 35,604 65054 - Safety Equipment — 74 400 400 65060 - Office Supplies 154 167 750 550 65070 - Operating Supplies 10,691 12,097 15,000 12,097 65080 - Postage/Shipping — — — — 65940 - Gift Cards — — — — 810 - Capital Project Internal Svc 65060 - Office Supplies — — — — Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 95 65080 - Postage/Shipping — — — — 6F - Commodities Total 18,567 13,509 79,477 56,198 6G - Capital Outlay 100 - General 67210 - Furniture/Fixtures — — — — 67500 - Buildings — — — — 190 - CableTV 67210 - Furniture/Fixtures — — — 1,000 6G - Capital Outlay Total — — — 1,000 6I - Transfers 100 - General 69600 - Transfers Out to Water Op — — — — 6I - Transfers Total — — — — Grand Total $ 888,672 $ 1,067,094 $ 1,382,272 $ 1,383,068 Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 96 Recommended Expenditure Budget Report by Activity & Funding Source 69 - COMMUNICATIONS OFFICE Fund/Activity FY24 Actual Expense FY25 Adopted Budget FY26 Recomm'd Budget 6901 - Communications Office 100 - General 6A - Salaries & Wages — — 262,260 6B - Employee Benefits — — 85,367 6E - Contractual Svcs — — 44,640 180 - Community Development 6A - Salaries & Wages — — — 6B - Employee Benefits — — — 190 - CableTV 6A - Salaries & Wages $ 145,239 $ 182,912 $ — 6B - Employee Benefits 38,359 58,231 — 6C - Staff Development 4,218 7,410 7,873 6D - Repair/Maint/Util 1,141 1,250 1,145 6E - Contractual Svcs 155,278 199,055 189,375 6F - Commodities 104 56,282 35,654 6G - Capital Outlay — — 1,000 810 - Engineering Service 6A - Salaries & Wages 9,772 35,626 38,056 6B - Employee Benefits 2,598 13,599 21,099 6C - Staff Development — 390 — 6D - Repair/Maint/Util — — — 6E - Contractual Svcs — 250 250 6F - Commodities — — — 6901 - Communications Office Total 356,709 555,005 686,719 6902 - Geographic Information Systems 100 - General 6A - Salaries & Wages 277,588 310,422 229,915 6B - Employee Benefits 93,888 100,700 73,580 6C - Staff Development 3,584 9,962 10,059 6D - Repair/Maint/Util 455 797 455 6E - Contractual Svcs 61,938 67,026 71,567 6F - Commodities 407 945 797 6G - Capital Outlay — — — 6902 - Geographic Information Systems Total 307,717 344,547 433,548 6903 - Media Services 97 100 - General 6A - Salaries & Wages — — 192,253 6B - Employee Benefits — — 59,424 6I - Transfers — — — 190 - CableTV 6A - Salaries & Wages 160,682 191,185 — 6B - Employee Benefits 53,935 59,965 — 6C - Staff Development 2,883 9,185 8,985 6D - Repair/Maint/Util 2,145 6,798 3,209 6E - Contractual Svcs 39,884 48,032 26,358 6F - Commodities 12,998 22,250 19,747 6903 - Media Services Total 272,525 337,415 309,976 6999 - Pcard Clearing 100 - General 6F - Commodities — — — 6999 - Pcard Clearing Total — — — Grand Total $ 1,067,094 $ 1,382,272 $ 1,383,068 98 C I T Y O F D U B U Q U E , I O W A DEPARTMENT DETAIL - PERSONNEL COMPLEMENT 69 COMMUNICATIONS OFFICE FY 2026 FD JC WP-GR JOB CLASS FTE BUDGET 60100 Full Time Employee Expense 190 3555 GE-16 PUBLIC INFORMATION OFFICER —$ — 100 3555 GE-16 PUBLIC INFORMATION OFFICER 1.00 122,603 810 7520 GE-11 COMMUNICATIONS SPECIALIST 0.50 38,056 100 7520 GE-11 COMMUNICATIONS SPECIALIST 2.50 172,427 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — 100 7005 GE-12 GIS SPECIALIST 1.00 79,002 100 3055 GE-14 GIS COORDINATOR ANALYST 1.00 103,691 190 7520 GE-14 MULTIMEDIA SPECIALIST — — 100 7520 GE-14 MULTIMEDIA SPECIALIST 1.00 100,671 190 7575 GE-11 VIDEO PRODUCER — — 100 7575 GE-11 VIDEO PRODUCER 1.00 79,688 TOTAL FULL TIME EMPLOYEES 8.00 696,138 60200 Part Time Employee Expense 100 7510 GE-07 COMMUNICATIONS ASSISTANT — — 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — TOTAL PART TIME EMPLOYEES — — 60300 Seasonal Employee Expense 100 7000 GE-03 GIS INTERN 0.25 9,166 100 7555 GE-02 DIGITAL MEDIA INTERN 0.25 7,894 190 7555 GE-02 DIGITAL MEDIA INTERN — — TOTAL SEASONAL EMPLOYEES 0.50 17,060 TOTAL COMMUNICATIONS OFFICE DEPT 8.50 $ 713,198 99 ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2026 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET Public Information - FT Admin Cable TV Fund 6901 60100 190 3555 GE-16 PUBLIC INFORMATION OFFICER —$ — 6901 60100 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — 6901 60100 190 7520 GE-14 MULTIMEDIA SPECIALIST — — 6901 60100 190 7575 GE-11 VIDEO PRODUCER — — Total — — Public Information - FT Admin General Fund 6901 60100 100 3555 GE-16 PUBLIC INFORMATION OFFICER 1.00 $ 122,603 6901 60100 100 7520 GE-11 COMMUNICATIONS SPECIALIST 2.00 134,371 Total 3.00 256,974 Public Information - FT GIS General Fund 6902 60100 100 3055 GE-14 GIS COORDINATOR ANALYST 1.00 $ 103,691 6902 60100 100 7520 GE-11 COMMUNICATIONS SPECIALIST 0.50 38,056 6902 60100 100 7005 GE-12 GIS SPECIALIST 1.00 79,002 Total 2.50 220,749 Public Information - FT Media Services General Fund 6903 60100 100 7520 GE-14 MULTIMEDIA SPECIALIST 1.00 $ 100,671 6903 60100 100 7575 GE-11 VIDEO PRODUCER 1.00 $ 79,688 Total 2.00 180,359 Public Information - FT Admin Internal Service Fund 6901 60100 810 7520 GE-11 COMMUNICATIONS SPECIALIST 0.50 38,056 Total 0.50 38,056 Public Information - PT Admin Cable TV Fund 6901 60200 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — Total — — Public Information - GIS Seasonal General Fund 6902 60300 100 7000 GE-03 GIS INTERN 0.25 9,166 Total 0.25 9,166 CITY OF DUBUQUE, IOWA 100 Public Information- Seasonal Media Services Cable TV Fund 6903 60300 190 7555 GE-02 DIGITAL MEDIA INTERN — — Total — — Public Information- Seasonal Media Services General TV Fund 6903 60300 100 7555 GE-02 DIGITAL MEDIA INTERN 0.25 7,894 Total 0.25 7,894 TOTAL COMMUNICATIONS OFFICE DEPT.8.50 $ 713,198 CITY OF DUBUQUE, IOWA 101 Capital Improvement Projects by Department/Division COMMUNICATION'S OFFICE Project Number Capital Improvement Project Title Department Fund Account FY26 Recomm'd Budget 6969900001 GIS System Implementation Communicat ion's Office 304 64900 82,500 COMMUNICATION'S OFFICE TOTAL 82,500 PRGRM/ DEPT PROJECT DESCRIPTION FY 2026 FY 2027 FY 2028 FY 2029 FY 2030 TOTAL PAGE COMMUNICATIONS OFFICE General Government Aerial Orthophotography and Lidar $ 82,500 $ — $ 84,000 $ — $ 85,500 $ 252,000 281 TOTAL $ 82,500 $ — $ 84,000 $ — $ 85,500 $ 252,000 102 Communications Office 73 Page 504 of 635 This page intentionally left blank. 74 Page 505 of 635 COMMUNICATIONS OFFICE Budget Highlights FY 2024 Actual FY 2025 Budget FY 2026 Requested % Change From FY 2025 Budget Expenses Employee Expense $ 782,060 $ 952,640 $ 961,954 1.0% Supplies and Services $ 284,861 $ 367,500 $ 377,960 2.8% Machinery and Equipment $ 173 $ 62,132 $ 43,154 (30.5%) PEG Fund Machinery & Equipment $ 155,325 $ 19,200 $ 26,800 39.6% Total $ 1,222,419 $ 1,401,472 $ 1,409,868 0.6% Resources Administrative Overhead Recharges $ 241,733 $ 354,739 $ 658,138 85.5% Stormwater Fund $ 12,370 $ 49,865 $ 59,405 19.1% PEG Fund $ 155,325 $ 19,200 $ 26,800 39.6% Cable TV Fund $ 476,035 $ 515,897 $ 361,221 (30.0%) Total $ 885,463 $ 939,701 $ 1,105,564 17.7% Increase (Decrease) Cable TV Fund $ (140,829) $ (326,658) $ 67,875 $ 394,533 Property Tax Support $ 196,127 $ 135,113 $ 372,179 $ 237,066 Percent Increase (Decrease) 175.46% Personnel - Authorized FTE 8.25 9.25 8.50 Improvement Package Summary 1 of 8 This improvement package request is for the purchase of ArcGIS Indoors Maps, which is a GIS application designed to map and model indoor spaces and assets. The City's current GIS software is not designed to fully manage multiple floor layouts and assets. This application is needed to begin a few projects, including an existing Capital Improvement Project (CIP) for ADA Compliance and a requested CIP for indoor mapping. This package meets the City Council's goal of Financially Responsible, High Performance City Organization. This software would leverage technology to enhance current City projects. Related Cost:$ 18,500 Tax Funds Recurring Recommend - No Related Revenue:$ 12,711 Administrative Overhead Recurring Net Property Tax Cost:$ 5,789 Property Tax Impact:$ 0.0023 0.03% Activity: Geographic Information Systems 75 Page 506 of 635 2 of 8 This improvement package is for the addition of 1.00 FTE (GE-33) GIS Developer to the GIS (Geographic Information System) Office. This position is essential for creating, customizing, and maintaining GIS applications, and will work with all city departments. As GIS evolves, web-based applications become the primary tool for GIS access. These applications require a significant amount of customization, keeping the GIS Coordinator/Analyst from other duties. This position will also be responsible for work related to a new citizen response module (CRM). This requests includes wages and benefits as well as technology for the position, which includes a computer, tablet, and desk phone. This package meets the City Council's goals for Financially Responsible, High Performance City Organization and Partnership for a Better Dubuque. By creating this position, the GIS Coordinator/Analyst will be able to further delegate duties and manage the existing project workload, which would foster a high-performance City organization. Related Cost:$ 103,188 Tax Funds Recurring Recommend - No Related Cost:$ 5,308 Tax Funds Non-Recurring Related Revenue:$ 70,900 Administrative Overhead Recurring Related Revenue:$ 3,647 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 33,949 Property Tax Impact:$ 0.0134 0.15% Activity: Geographic Information Systems 3 of 8 This improvement package is for the addition of 1.00 FTE (GE-30) GIS Applications Specialist to the GIS (Geographic Information System) Office. This position will work with all city departments and partnering agencies in GIS data creation, editing, and application development. The number of GIS application and data requests continues to rise as GIS further embeds itself as a mission critical resource. Neither the GIS Coordinator/Analyst or GIS Applications Specialist can keep up with the needs of all departments. This requests includes wages and benefits as well as technology for the position, which includes a computer, tablet, and desk phone. This package meets the City Council's goals for Financially Responsible, High Performance City Organization and Partnership for a Better Dubuque. By creating this position, the GIS Coordinator/Analyst will be able to further delegate duties and manage the existing project workload, which would foster a high-performance City organization. Related Cost:$ 89,993 Tax Funds Recurring Recommend - No Related Cost:$ 5,308 Tax Funds Non-Recurring Related Revenue:$ 61,834 Administrative Overhead Recurring Related Revenue:$ 3,647 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 29,820 Property Tax Impact:$ 0.0117 0.13% Activity: Geographic Information Systems 4 of 8 This improvement package request is for a online form solution to accept electronic form submittals for grant and assistance applications and more through the City website. This solution would provide a customizable, secure option for online forms and eliminate the need for printed forms. The City's website currently has more than 300 forms from almost all departments that are used to collect information from residents. Some are fillable PDFs that can be submitted electronically; some require applicants to print out the form, complete it by hand, and either mail it in or take a photo of the completed form and submit it electronically, and some forms can be completed online and are automatically submitted to departments via email or 76 Page 507 of 635 through another platform. A standard solution would give residents and stakeholders a simpler, secure, and standardized interface to submit forms and applications to City departments that do not use specialized software for their permitting/licensing activities. The Office of Shared Prosperity & Neighborhood Support supports this request as a solution for a "benefits screener" to assist in identifying services and resources an individual or families can qualify for given their circumstances and then guide them through the eligibility process to secure those services.This improvement package meets the City Council goal of Financially Responsible, High-Performance City Organization: Sustainable, Equitable, and Effective Service Delivery. Streamlining the process for residents to submit forms enhances efficiency and ensures effective service delivery. Related Cost:$ 15,000 Tax Funds Recurring Recommend - Yes Related Cost:$ 5,000 Tax Funds Non-Recurring Net Property Tax Cost:$ 20,000 Property Tax Impact:$ 0.0079 0.09% Activity: Administration 5 of 8 The improvement package request is for a subscription to ArcGIS Hub Premium. Hub Premium is an application that sits on top of our existing enterprise GIS licensing, and allows us to invite collaboration partners and the public to collaborate and provide feedback on GIS-based hub initiatives. This package meets the City Council's goal of Financially Responsible, High Performance City Organization. Integrating collaboration into applications allows for higher preforming teams. Related Cost:$ 8,000 Tax Funds Recurring Recommend - Yes Related Revenue:$ 5,497 Administrative Overhead Recurring Net Property Tax Cost:$ 2,503 Property Tax Impact:$ 0.001 0.01% Activity: Geographic Information Systems 6 of 8 This improvement package request is integrate an artificial intelligence (AI)-based chat solution into the City website to offer the option of automated customer service. This service would provide smart text messaging, web chat, and interactive text alerts for residents and stakeholders. It would allow website visitors to get immediate answers to questions, make service requests, send personalized messages, and receive real- time alerts anytime. The service features an integrated web assistant that interacts with web visitors as well as a text chat by phone option, both available 24/7. Artificial intelligence is used to analyze the City's website, documents, and FAQs to help residents and stakeholders with immediate answers to questions, submitting and processing service requests, and capturing the data and information needed when an issue is reported. The chatbot may assist the City in keeping website content accurate and timely by flagging low quality answers to questions based on resident feedback after the interaction. The chatbot may also possess the capability to identify a resident's native language and provide responses in that language. Some vendors also provide integrations with other solutions used by the City such as Accela, Esri, Tyler, Granicus, GovQA, and others. AI-based chat solutions can also increase efficiency and reduce workloads by eliminating the need for some phone calls. This improvement package meets the City Council goal of Financially Responsible, High-Performance City Organization: Sustainable, Equitable, and Effective Service Delivery. Expanding customer service to include an option for automated solutions enhances service delivery while also using time and resources more efficiently. 77 Page 508 of 635 Related Cost:$ 16,650 Tax Funds Recurring Recommend - Yes Related Cost:$ 7,990 Tax Funds Non-Recurring Net Property Tax Cost:$ 24,640 Property Tax Impact:$ 0.0097 0.11% Activity: Administration 7 of 8 This improvement package request is for the addition of a 1.00 FTE (GE-30) GIS Data Analyst to the GIS (Geographic Information System) Office. This position will manage and analyze spatial data for all city departments, reducing redundancy and improving efficiency. Data analysis has always been a primary function of GIS activities in this organization, and continues to demand more time as more data is collected. This requests includes wages and benefits as well as technology for the position, which includes a computer, tablet, and desk phone. This package meets the City Council's goals of Financial Responsible, High Performance City Organization and Partnership for a Better Dubuque. By creating this position, the GIS Coordinator/Analyst will be able to further delegate duties and manage the existing project workload, which would foster a high-performance City organization. Related Cost:$ 89,993 Tax Funds Recurring Recommend - No Related Cost:$ 5,308 Tax Funds Non-Recurring Related Revenue:$ 61,834 Administrative Overhead Recurring Related Revenue:$ 3,647 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 29,820 Property Tax Impact:$ 0.0117 0.13% Activity: Geographic Information Systems 8 of 8 This improvement package is for office space remodeling to accommodate new GIS (Geographic Information System) Office positions. The current GIS staff setup does not allow for additional staffing, nor collaboration space for project management. This package meets the City Council's goal of Financially Responsible, High Performance City Organization. Updating the GIS workspace to allow for more capacity and collaboration will foster high-performance team and therefore a high-performance City organization. Related Cost:$ 25,000 Tax Funds Non-Recurring Recommend - No Related Revenue:$ 17,178 Administrative Overhead Non-Recurring Net Property Tax Cost:$ 7,822 Property Tax Impact:$ 0.0031 0.03% Activity: Geographic Information Systems Significant Line Items Employee Expense 1.FY 2026 employee expense reflects a 3.00% wage package increase. 2.The Iowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged from FY 2025. The employee contribution of 6.29% is unchanged from FY 2025. 78 Page 509 of 635 3.The City portion of health insurance expense is unchanged from $1,119 in FY 2025 to $1,119 in FY 2026 per month, per contract, which results in annual cost unchanged of $— or 0.00%. 4.Overtime expense is unchanged from $7,000 in FY 2025 to $7,000 in FY 2026. FY 2024 Actual was $583. 5.Due to the reduction in Cable Utility Franchise Fee revenue, the following personnel changes are recommended in FY 2026: i.Eliminate the part-time Communications Assistant (-0.75 FTE) reduction of $43,607. ii.Change the funding from Cable TV Fund to General Fund for the following positions: a. Public Information Officer (1.0 FTE) $122,603 b. Communication Specialist (1.0 FTE) $63,137 c. Multimedia Specialist (1.0 FTE) $100,671 d. Video Producer (1.0 FTE) $79,688 e. Video Production Intern (0.25 FTE) $7,894 Supplies & Services 6.Printing decreased from $85,895 in FY 2025 to $65,629 in FY 2026. This line item represents the cost of printing six issues of City News Newsletter, printing and distribution of two issues of the City Focus Magazine, printing of brochures, flyers and utility bill inserts. 7.Technology Services increased from $169,103 in FY 2025 to $208,190 in FY 2026. This line item includes the following software subscriptions: Software Licenses FY 2025 Budget FY 2026 Budget % Change from FY 2025 Budget Civic Plus Website Hosting $ 28,494 $ 31,414 10 %a WebQA Citizen Response Management $ 35,566 $ — — %b Catalis Citizen Response Management $ — $ 37,100 — %c Adobe Creative Suite $ 7,570 $ 8,029 6 %d ESRI Advantage Program $ 59,200 $ 59,200 — % Archive Social $ 7,200 $ 7,924 10 %e Granicus Video Streaming Software $ 25,611 $ — — %f Tightrope Video Streaming Software $ 4,800 — %g Monsido $ — $ 7,083 — %h GIS Software $ 5,462 $ — — %i Total $ 169,103 $ 155,550 (8) % a)Civic Plus increased 10% based on anticipated price increase from the vendor. b)WebQA Citizen Response Management has been replaced with Catalis Citizen Response Management for FY 2026. c)Catalis Citizen Response Management is new in FY 2026, replaces WebQA. d)Adobe increased 6% based on anticipated price increase from the vendor. 79 Page 510 of 635 e)Archive Social increased based on FY 2025 actual plus 5% increase expected from the vendor. f)Granicus Video Streaming was not renewed for FY 2026, it was replaced by Tightrope. g)Tightrope added in FY 2026 to replace Granicus Video. Tightrope is more cost effective than Granicus and results in cost savings. h)Monsido added in FY 2025 to address immediate website accessibility and liability concerns. i)FY 2025 included $5,462 for miscellaneous GIS Software, however, this is no longer needed and has been removed for FY 2026. 8.Operating Supplies decreased from $15,000 in FY 2025 to $12,097 in FY 2026 based on FY 2024 actual of $12,097. This line item represents the costs of providing closed captioning of select CityChannel Dubuque programming, which makes many of the City's locally-produced programs accessible to the hearing impaired. 9.Advertising is unchanged from $15,000 in FY 2025 to $15,000 in FY 2026. This line item represents advertising and marketing expenses to promote city events, programs and initiatives and social media promotion/advertising throughout the year. 10.Meetings & Conferences is increased from $20,292 in FY 2025 to $20,402 in FY 2026. This line item represents cost of conferences and meetings for the Multimedia Specialist, Video Producer, GISCoordinator/Analyst, GIS Applications Specialist, and other Communications Office staff as necessary. The increase in FY 2026 is due to an increase in the registration cost of the Growing Sustainable Communities Conference. 11.Other Equipment decreased from $56,032 in FY 2025 to $35,604 in FY 2026. This line item represents the replacement of electronic informational signs around the city. The FY 2026 budget includes the replacement of one sign located at the Central Avenue Parking Ramp. Current signs around the city are original and past their useful life and industry standards. The software to operate the current signage is no longer supported. The replacement of electronic informational signs must be done on a consistent schedule to ensure equipment does not fail or parts are still available for purchase if repair is necessary. The original budget used to purchase these signs was part of the construction and renovation budgets for these facilities, but replacement costs were moved to the Communications Office operating budget beginning in FY 2025. 12.FY 2026 expenses include $26,800 for the replacement of Media Services equipment that is funded through the Public, Education, and Governmental Access Cable Grant Fund (PEG Fund). The PEG Fund represents revenue received by the City from Mediacom, as required through a franchise agreement. Mediacom stopped contributing these funds in FY 2024, therefore the PEG Fund can only increase through interest received. The cost of City equipment purchased through the PEG Fund is directly offset by available dollars in the PEG fund. 80 Page 511 of 635 Machinery & Equipment 13.Equipment replacement items include $43,154 for items covered through City funding sources, as well as $26,800 for items covered through the PEG Fund: Communications Office Machinery and Equipment Smartphones $ 800 Chair $ 1,000 Emergency Equipment not PEG-covered $ 5,350 Central Ramp Electronic Sign $ 35,604 Safety Gear $ 400 Communications Office Items Subtotal $ 43,154 PEG Funded Items Frame Sync Video Stabilizer $ 6,400 KiPro Recorder $ 5,200 Open Gear Cards $ 7,200 Kreston Video Cards $ 8,000 PEG Funded Items Subtotal $ 26,800 Total Equipment $ 69,954 Revenue 14.Cable Utility Franchise Tax revenue decreased from $508,342 in FY 2025 to $339,336 in FY 2026 based on revenue trending for the last six years. FY 2024 Actual was $453,698. This line item represents the franchise fees paid to the City by Mediacom and ImOn, as required by the state franchise fee agreement. The cable companies pay the City a portion of the revenue they generate from video services they provide to their customers within the City limits. This revenue continues to decrease each year due to trends in the cable industry. As more consumers discontinue their cable service in favor of streaming services, cable providers generate less revenue and therefore pay less in franchise fees to the City. 15.Revenue received from Enterprise Funds for administrative overhead charges increased from $354,739 in FY 2025 to $658,138 in FY 2026 and represents recharges for Geographic Information Services (GIS), Communications, and Media Services. The increase is due to Communications and Media Services being added in FY26 due to a reduction in the Cable Utility Franchise Tax revenue. All positions are now General Funded. 81 Page 512 of 635 COMMUNICATIONS OFFICE The City of Dubuque Communications Office facilitates an accurate and consistent flow of information to the City´s various constituencies to increase public awareness about the activities, programs, and services provided by the City of Dubuque. Mission & Services The Communications Office communicates the goals and activities of city government to the city’s many publics, both internal and external. The Public Information Officer oversees the Media Services and Geographic Information System (GIS) activities. Services provided by the Communications Office include publications and graphic design, video production, social media management, marketing/advertising, website management, media relations, public access television management, and special event management. SUCCESS IS ABOUT PEOPLE, PLANNING AND PARTNERSHIPS LEADING TO OUTCOMES PEOPLE Communications Office staff serve on Leadership Team, the Employee Recognition Committee, Travel Dubuque Advisory Board, Intercultural Communications Marketing Team, and the Local Emergency Preparedness Committee. PLANNING The Communications Office supports all departments/divisions in planning activities to promote their programs and activities and assists with promoting engagement opportunities and tools to provide public input into those processes. PARTNERSHIPS The Communications Office partners daily with other City departments and divisions and frequently collaborates with strategic partner organizations and agencies. 82 Page 513 of 635 COMMUNICATIONS OFFICE FY 2024 FY 2025 FY 2026 Full-Time Equivalent 8.25 9.25 8.50 Resources and Property Tax Support FY 2024 FY 2025 FY 2026 $0 $200,000 $400,000 $600,000 $800,000 Administrative OH Recharges Misc. Reimbursements Stormwater Charges Media Service Charges Property Tax Support Includes Communications Office and Geographic Information Systems. The Communications Office is supported by 8.50 full-time equivalent employees, which accounts for 68.23% of the department expense as seen below. Overall, the departments’ expenses are expected to increase by 0.60% in FY 2026 compared to FY 2025. Expenditures by Category by Fiscal Year $782,060 $284,861 $173 $952,640 $367,500 $62,132 $961,954 $377,960 $43,154 FY 2024 FY 2025 FY 2026 0 150,000 300,000 450,000 600,000 750,000 900,000 Employee Expense Supplies and Services Machinery and Equipment 83 Page 514 of 635 COMMUNICATIONS OFFICE Communications Office Position Summary FY 2026 Public Information Officer 0.00 Communications Specialist FT 3.00 Communications Specialist PT 0.00 Communications Assistant 0.00 Total FT Equivalent Employees 3.00 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Dept. Objective: Promote the services, programs, projects, and initiatives of the City through diverse mediums. Performance Measure (KPI)Target FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2025 Estimated Performance Indicator # of NotifyMe Subscribers to News Releases Maintain 1,225 (+40.6%) 1,294 (+5.6%) 1,242 (-4.0%) 1,242 (0%)Goal Met Social Media Followers* +10% annually 27,935 (+14.5%) 30,910 (+10.6%) 35,691 (+15.5%) 39,260 (+10%)Goal Met Social Media Reach +20% annually 1,790,355 (-61.0%) 2,823,519 (+57.7%) 4,249,681 (+50.5%) 5,099,617 (+20%)Goal Met Social Media Engagement +20% annually 45,690 (-60.0%) 54,882 (+20.1%) 160,239 (+191.9%) 192,287 (+20%)Goal Met 2 Dept. Objective: Maintain an updated, comprehensive, and interactive City website for residents and stakeholders to access information and communicate with City staff and elected officials. Homepage Views +2% annually 55,626**117,710 (+111.6%) 121,242 (+3%) 123,000 (+1.5%)Goal Not Met Total Page Views +2% annually 728,618**1,279,315 (+75.6%) 1,598,052 (+25%) 1,800,000 (+12.6%)Goal Met * Aggregate of Multiple Platforms Social Media reach and Engagement Stats for FY23 are Facebook only **City switched to Google Analytics in Dec. 2021 84 Page 515 of 635 COMMUNICATIONS OFFICE Top Pages Visited on City of Dubuque Website (excluding homepage) FY 2023 FY 2024 FY 2025 #1 Utility Billing Utility Billing Utility Billing #2 Housing & Community Development Housing & Community Development Search Page #3 Miller Riverview Park Recreation Division Bid Postings #4 News Flashes Join Our Team Housing & Community Development #5 Departments Departments Miller Riverview Park #6 Police Flora & Sutton Pools Flora & Sutton Pools #7 Eagle Point Park Miller Riverview Park Join Our Team #8 Join Our Team Parks and Recreation Staff Directory #9 Curbside Collection Police Recreation Division #10 Eagle Point Park Curbside Collection News Flashes 85 Page 516 of 635 COMMUNICATIONS OFFICE MEDIA SERVICES Mission & Services Provide information on City services and initiatives to Dubuque residents and stakeholders through the City's government access television channels, webstream and videos on demand, and social media channels. Media Services is part of the Communications Office team and operate two local government access channels available to local cable subscribers. The primary channel, CityChannel Dubuque, is also streamed live to the Internet via the City’s website and City Council meetings are streamed live on the City's Facebook page. Staff also manage Dubuque's public access television channel. Besides providing coverage of City Council and Zoning Advisory Commission meetings, CityChannel Dubuque produces a variety of informational and cultural programming about local government and Dubuque and provides 24/7 city announcements, and important notices such as winter parking restrictions. They also provide videos, photos, and graphics for use on the City's social media channels. The Public Information Officer and Multimedia Specialist work with the Cable TV Commission to oversee requests for funding from the PEG Equipment Grant Program to provide local organizations with equipment with which to produce programming for the local community. Media Services Position Summary FY 2026 Multimedia Specialist 0.00 Video Producer 0.00 Video Production Intern 0.00 Total FT Equivalent Employees 0.00 86 Page 517 of 635 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Dept. Objective: Provide Information regarding City initiatives to citizens and visitors through program/video production and multiple channels of dissemination. Performance Measure (KPI) Target FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2025 Estimated Performance Indicator # of meetings broadcast & programs produced >100 101 107 141 140 Goal Met Use Facebook to engage stakeholders in video content that promotes services, programs projects, and initiative. Facebook Video Minutes Viewed* +5% annually NA 173,100 165 Days, 12 Hours 174 Goal Met Facebook 1- minute Video Views +5% annually NA 16,800 69,337 (+312%)72,804 Goal Met YouTube Video Views +5% annually NA 35,500 41,300 (+16.3%)43,365 Goal Met 2 Dept. Objective: Make the City of Dubuque more inclusive and equitable by incorporating closed captions into select videos. # of video minutes captioned >6000 NA 6,418 7,909 (+23.2%)6,500 Goal Met * total amount of time videos were played including any time spent replaying them 87 Page 518 of 635 GEOGRAPHIC INFORMATION SYSTEMS (GIS) (Maps & Data) Mission & Services The Geographic Information Systems (GIS) Office is responsible for the supervision, development, use, and maintenance of the City’s Geographic Information System, and coordinates these duties with other City departments, partners to City projects, other government groups and private sector businesses. The GIS office provides a substantial service level to the City organization. 88 Page 519 of 635 Geographic Information Systems Position Summary FY 2026 GIS Applications Specialist 1.00 GIS Coordinator 1.00 GIS Intern - Seasonal 0.25 Total FT Equivalent Employees 2.25 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Dept. Objective: Leverage GIS as a data management software to accurately and consistently track City assets and community information. Performance Measure (KPI)Target FY 2023 Actual FY 2024 Actual FY 2025 Estimated Performance Indicator Annual Address Updates 500 691 1,286 1,200 Goal Met Project Management Layers 5 N/A 7 5 Goal Met 2 Dept. Objective: Assist City departments in GIS application development to streamline workflows, centralize citywide data collection, and collaborate across organization outcomes. Applications in GIS 150 326 1,081 1,200 Goal Met New or streamlined workflows using GIS 5 N/A 6 5 Goal Met 3 Dept. Objective: Produce interactive and engaging content to improve customer service. Website hits to zoning map 2,500 2,057 3,196 3,000 Goal Met New public facing web applications 20 24 25 25 Goal Met 89 Page 520 of 635 Recommended Operating Revenue Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 100 - General 4A - Charges for Services 45000 - Charges/Fees for Service — — — — 47100 - Reimbursements — — — — 4A - Charges for Services Total — — — — 4N - Transfers 49600 - Transfer in Water Op (8,563) (47,952) (84,041) (160,092) 49610 - Transfer In Sanitary Op (53,517) (71,502) (86,239) (164,279) 49620 - Transfer in Storm Op (16,055) (40,463) (82,947) (158,008) 49650 - Transfer in Parking Op (6,957) (10,314) (15,782) (12,449) 49670 - Transfer in Refuse Op (49,771) (71,502) (85,730) (163,310) 4N - Transfers Total (134,863) (241,733) (354,739) (658,138) 190 - CableTV 4A - Charges for Services 43205 - Lease - Fiber — — — — 45500 - Miscellaneous Chg for Svcs — (56) — (56) 47100 - Reimbursements (2,221) — — — 47150 - Refunds — — — — 4A - Charges for Services Total (2,221) (56) — (56) 4I - Util Franchise Fee 40652 - Cable Utility Franchise Tax (508,342) (453,698) (508,342) (339,336) 4I - Util Franchise Fee Total (508,342) (453,698) (508,342) (339,336) 4K - Unrest Invest Earn 43000 - Interest (7,555) (18,337) (7,555) (21,829) 4K - Unrest Invest Earn Total (7,555) (18,337) (7,555) (21,829) 4M - Gain on Disposal 48100 - Sale of Personal Property — (3,944) — — 4M - Gain on Disposal Total — (3,944) — — 810 - Capital Project Internal Svc 4A - Charges for Services 47820 - Specialized Services — — (49,865) (59,405) 4A - Charges for Services Total — — (49,865) (59,405) Grand Total $ (652,980) $ (717,768) $ (920,501) $ (1,078,764) 90 Page 521 of 635 6A - Salaries & Wages 100 - General 60100 - Salaries-Regular Full Time $ 196,451 $ 269,121 $ 301,576 $ 658,082 60200 - Salaries - Regular Part Time — — — — 60300 - Hourly Wages - Temp/ Seasonal 1,672 8,342 8,846 17,060 60400 - Overtime 688 108 — 7,000 60620 - Special Pay - Holiday — — — — 60635 - Special Pay Sick Lv Payout 50% — — — 2,286 60640 - Special Pay - Vacation Payout 8,044 17 — — 60720 - Spec Pay - Meals No Overnight — — — — 180 - Community Development 60100 - Salaries-Regular Full Time — — — — 60200 - Salaries - Regular Part Time — — — — 60400 - Overtime — — — — 190 - CableTV 60100 - Salaries-Regular Full Time 248,587 265,045 294,641 — 60200 - Salaries - Regular Part Time 46,755 31,660 59,721 — 60300 - Hourly Wages - Temp/ Seasonal 4,782 6,469 10,112 — 60400 - Overtime 404 475 7,000 — 60635 - Special Pay Sick Lv Payout 50% 2,498 2,272 2,623 — 60640 - Special Pay - Vacation Payout — — — — 810 - Capital Project Internal Svc Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 91 Page 522 of 635 60100 - Salaries-Regular Full Time — 9,772 35,626 38,056 60400 - Overtime — — — — 60635 - Special Pay Sick Lv Payout 50% — — — — 6A - Salaries & Wages Total 509,880 593,280 720,145 722,484 6B - Employee Benefits 100 - General 61100 - FICA - City Contribution 14,687 19,766 23,748 52,358 61300 - IPERS - City Contribution 18,558 25,379 29,279 63,649 61510 - Health Insurance 46,547 48,104 46,981 100,673 61540 - Life Insurance 136 170 161 345 61600 - Workers' Compensation 412 468 531 1,346 61992 - Physicals — — — — 180 - Community Development 61100 - FICA - City Contribution — — — — 61300 - IPERS - City Contribution — — — — 61510 - Health Insurance — — — — 61540 - Life Insurance — — — — 190 - CableTV 61100 - FICA - City Contribution 21,954 22,119 28,620 — 61300 - IPERS - City Contribution 27,868 28,024 35,021 — 61510 - Health Insurance 40,269 41,395 53,692 — 61540 - Life Insurance 144 144 184 — 61600 - Workers' Compensation 597 613 679 — 61992 - Physicals — — — — 810 - Capital Project Internal Svc 61100 - FICA - City Contribution — 692 2,725 9,911 61300 - IPERS - City Contribution — 916 3,339 3,592 Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 92 Page 523 of 635 61510 - Health Insurance — 240 6,712 6,712 61540 - Life Insurance — 6 23 23 61600 - Workers' Compensation 1,111 744 800 861 6B - Employee Benefits Total 172,282 188,780 232,495 239,470 6C - Staff Development 100 - General 62100 - Association Dues 450 95 — 97 62325 - Mileage — — — — 62400 - Meetings & Conferences 7,398 3,489 8,812 8,812 62500 - Education Reimbursement 155 — 1,150 1,150 190 - CableTV 62100 - Association Dues 1,953 1,160 2,545 2,568 62200 - Subscriptions — — — — 62325 - Mileage 59 — 400 200 62400 - Meetings & Conferences 3,392 5,941 11,150 11,590 62500 - Education Reimbursement 1,011 — 1,000 1,000 62980 - Certifications — — 1,500 1,500 810 - Capital Project Internal Svc 62100 - Association Dues — — — — 62325 - Mileage — — — — 62400 - Meetings & Conferences — — 330 — 62500 - Education Reimbursement — — 60 — 6C - Staff Development Total — 5,869 19,852 26,552 6D - Repair/Maint/Util 100 - General 63400 - Equipment Maint/ Repair 281 — 287 — 63730 - Telecommunications 510 455 510 455 190 - CableTV Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 93 Page 524 of 635 63311 - Vehicle Ops - Diesel — — — — 63312 - Vehicle Ops - Gasoline 350 261 470 261 63320 - Vehicle Repair - Internal 218 326 222 326 63400 - Equipment Maint/ Repair 639 646 5,215 1,714 63730 - Telecommunications 2,293 2,053 2,141 2,053 810 - Capital Project Internal Svc 63730 - Telecommunications — — — — 6D - Repair/Maint/Util Total 4,290 3,741 8,845 4,809 6E - Contractual Svcs 100 - General 64020 - Advertising 450 — — — 64140 - Printing — 1,490 — 1,534 64145 - Copying 16 — 16 — 64160 - Rental - Land/Bldgs/ Parking 714 1,008 504 1,008 64190 - Technology Services 1,270 57,709 64,662 111,840 64191 - IT Recharges 1,549 1,731 1,844 1,825 64900 - Other Professional Service — — — — 64980 - Technology Equip Maint Cont — — — — 190 - CableTV 64020 - Advertising 13,921 6,964 15,000 15,000 64030 - Outsourced Labor — — 1,000 1,000 64080 - Insurance - Property 387 461 1,384 1,426 64081 - Insurance - Liability 4,760 6,125 7,863 8,152 64110 - Legal 576 498 — — 64115 - Special Events — — 8,000 8,000 64140 - Printing 47,263 62,854 85,895 64,095 64145 - Copying 298 306 350 305 64150 - Rental - Equipment — — 1,500 1,500 64160 - Rental - Land/Bldgs/ Parking 925 725 1,180 725 64185 - License/Permit/Fees 41 10 1,498 150 Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 94 Page 525 of 635 64190 - Technology Services 89,082 107,723 104,441 96,350 64191 - IT Recharges 7,481 7,523 7,976 8,030 64900 - Other Professional Service 436 1,973 6,000 6,000 64980 - Technology Equip Maint Cont 67 — 5,000 5,000 810 - Capital Project Internal Svc 64004 - Internal Service Charge — — — — 64020 - Advertising — — — — 64115 - Special Events — — — — 64140 - Printing — — — — 64145 - Copying — — — — 64190 - Technology Services — — — — 64900 - Other Professional Service — — 250 250 6E - Contractual Svcs Total 169,236 257,100 314,363 332,190 6F - Commodities 100 - General 65045 - Technology Equipment 167 10 350 400 65060 - Office Supplies 595 397 595 397 65080 - Postage/Shipping — — — — 190 - CableTV 65020 - Library Materials 675 675 1,000 1,000 65030 - Merchandise for Resale — — — — 65045 - Technology Equipment 6,285 89 5,350 5,750 65050 - Other Equipment — — 56,032 35,604 65054 - Safety Equipment — 74 400 400 65060 - Office Supplies 154 167 750 550 65070 - Operating Supplies 10,691 12,097 15,000 12,097 65080 - Postage/Shipping — — — — 65940 - Gift Cards — — — — 810 - Capital Project Internal Svc 65060 - Office Supplies — — — — Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 95 Page 526 of 635 65080 - Postage/Shipping — — — — 6F - Commodities Total 18,567 13,509 79,477 56,198 6G - Capital Outlay 100 - General 67210 - Furniture/Fixtures — — — — 67500 - Buildings — — — — 190 - CableTV 67210 - Furniture/Fixtures — — — 1,000 6G - Capital Outlay Total — — — 1,000 6I - Transfers 100 - General 69600 - Transfers Out to Water Op — — — — 6I - Transfers Total — — — — Grand Total $ 888,672 $ 1,067,094 $ 1,382,272 $ 1,383,068 Recommended Operating Expenditure Budget - Department Total 69 - COMMUNICATIONS OFFICE Fund/Account/Account Title FY23 Actual Revenue FY24 Actual Revenue FY25 Adopted Budget FY26 Recomm'd Budget 96 Page 527 of 635 Recommended Expenditure Budget Report by Activity & Funding Source 69 - COMMUNICATIONS OFFICE Fund/Activity FY24 Actual Expense FY25 Adopted Budget FY26 Recomm'd Budget 6901 - Communications Office 100 - General 6A - Salaries & Wages — — 262,260 6B - Employee Benefits — — 85,367 6E - Contractual Svcs — — 44,640 180 - Community Development 6A - Salaries & Wages — — — 6B - Employee Benefits — — — 190 - CableTV 6A - Salaries & Wages $ 145,239 $ 182,912 $ — 6B - Employee Benefits 38,359 58,231 — 6C - Staff Development 4,218 7,410 7,873 6D - Repair/Maint/Util 1,141 1,250 1,145 6E - Contractual Svcs 155,278 199,055 189,375 6F - Commodities 104 56,282 35,654 6G - Capital Outlay — — 1,000 810 - Engineering Service 6A - Salaries & Wages 9,772 35,626 38,056 6B - Employee Benefits 2,598 13,599 21,099 6C - Staff Development — 390 — 6D - Repair/Maint/Util — — — 6E - Contractual Svcs — 250 250 6F - Commodities — — — 6901 - Communications Office Total 356,709 555,005 686,719 6902 - Geographic Information Systems 100 - General 6A - Salaries & Wages 277,588 310,422 229,915 6B - Employee Benefits 93,888 100,700 73,580 6C - Staff Development 3,584 9,962 10,059 6D - Repair/Maint/Util 455 797 455 6E - Contractual Svcs 61,938 67,026 71,567 6F - Commodities 407 945 797 6G - Capital Outlay — — — 6902 - Geographic Information Systems Total 307,717 344,547 433,548 6903 - Media Services 97 Page 528 of 635 100 - General 6A - Salaries & Wages — — 192,253 6B - Employee Benefits — — 59,424 6I - Transfers — — — 190 - CableTV 6A - Salaries & Wages 160,682 191,185 — 6B - Employee Benefits 53,935 59,965 — 6C - Staff Development 2,883 9,185 8,985 6D - Repair/Maint/Util 2,145 6,798 3,209 6E - Contractual Svcs 39,884 48,032 26,358 6F - Commodities 12,998 22,250 19,747 6903 - Media Services Total 272,525 337,415 309,976 6999 - Pcard Clearing 100 - General 6F - Commodities — — — 6999 - Pcard Clearing Total — — — Grand Total $ 1,067,094 $ 1,382,272 $ 1,383,068 98 Page 529 of 635 C I T Y O F D U B U Q U E , I O W A DEPARTMENT DETAIL - PERSONNEL COMPLEMENT 69 COMMUNICATIONS OFFICE FY 2026 FD JC WP-GR JOB CLASS FTE BUDGET 60100 Full Time Employee Expense 190 3555 GE-16 PUBLIC INFORMATION OFFICER —$ — 100 3555 GE-16 PUBLIC INFORMATION OFFICER 1.00 122,603 810 7520 GE-11 COMMUNICATIONS SPECIALIST 0.50 38,056 100 7520 GE-11 COMMUNICATIONS SPECIALIST 2.50 172,427 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — 100 7005 GE-12 GIS SPECIALIST 1.00 79,002 100 3055 GE-14 GIS COORDINATOR ANALYST 1.00 103,691 190 7520 GE-14 MULTIMEDIA SPECIALIST — — 100 7520 GE-14 MULTIMEDIA SPECIALIST 1.00 100,671 190 7575 GE-11 VIDEO PRODUCER — — 100 7575 GE-11 VIDEO PRODUCER 1.00 79,688 TOTAL FULL TIME EMPLOYEES 8.00 696,138 60200 Part Time Employee Expense 100 7510 GE-07 COMMUNICATIONS ASSISTANT — — 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — TOTAL PART TIME EMPLOYEES — — 60300 Seasonal Employee Expense 100 7000 GE-03 GIS INTERN 0.25 9,166 100 7555 GE-02 DIGITAL MEDIA INTERN 0.25 7,894 190 7555 GE-02 DIGITAL MEDIA INTERN — — TOTAL SEASONAL EMPLOYEES 0.50 17,060 TOTAL COMMUNICATIONS OFFICE DEPT 8.50 $ 713,198 99 Page 530 of 635 ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2026 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET Public Information - FT Admin Cable TV Fund 6901 60100 190 3555 GE-16 PUBLIC INFORMATION OFFICER —$ — 6901 60100 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — 6901 60100 190 7520 GE-14 MULTIMEDIA SPECIALIST — — 6901 60100 190 7575 GE-11 VIDEO PRODUCER — — Total — — Public Information - FT Admin General Fund 6901 60100 100 3555 GE-16 PUBLIC INFORMATION OFFICER 1.00 $ 122,603 6901 60100 100 7520 GE-11 COMMUNICATIONS SPECIALIST 2.00 134,371 Total 3.00 256,974 Public Information - FT GIS General Fund 6902 60100 100 3055 GE-14 GIS COORDINATOR ANALYST 1.00 $ 103,691 6902 60100 100 7520 GE-11 COMMUNICATIONS SPECIALIST 0.50 38,056 6902 60100 100 7005 GE-12 GIS SPECIALIST 1.00 79,002 Total 2.50 220,749 Public Information - FT Media Services General Fund 6903 60100 100 7520 GE-14 MULTIMEDIA SPECIALIST 1.00 $ 100,671 6903 60100 100 7575 GE-11 VIDEO PRODUCER 1.00 $ 79,688 Total 2.00 180,359 Public Information - FT Admin Internal Service Fund 6901 60100 810 7520 GE-11 COMMUNICATIONS SPECIALIST 0.50 38,056 Total 0.50 38,056 Public Information - PT Admin Cable TV Fund 6901 60200 190 7520 GE-11 COMMUNICATIONS SPECIALIST — — Total — — Public Information - GIS Seasonal General Fund 6902 60300 100 7000 GE-03 GIS INTERN 0.25 9,166 Total 0.25 9,166 CITY OF DUBUQUE, IOWA 100 Page 531 of 635 Public Information- Seasonal Media Services Cable TV Fund 6903 60300 190 7555 GE-02 DIGITAL MEDIA INTERN — — Total — — Public Information- Seasonal Media Services General TV Fund 6903 60300 100 7555 GE-02 DIGITAL MEDIA INTERN 0.25 7,894 Total 0.25 7,894 TOTAL COMMUNICATIONS OFFICE DEPT.8.50 $ 713,198 CITY OF DUBUQUE, IOWA 101 Page 532 of 635 Capital Improvement Projects by Department/Division COMMUNICATION'S OFFICE Project Number Capital Improvement Project Title Department Fund Account FY26 Recomm'd Budget 6969900001 GIS System Implementation Communicat ion's Office 304 64900 82,500 COMMUNICATION'S OFFICE TOTAL 82,500 PRGRM/ DEPT PROJECT DESCRIPTION FY 2026 FY 2027 FY 2028 FY 2029 FY 2030 TOTAL PAGE COMMUNICATIONS OFFICE General Government Aerial Orthophotography and Lidar $ 82,500 $ — $ 84,000 $ — $ 85,500 $ 252,000 281 TOTAL $ 82,500 $ — $ 84,000 $ — $ 85,500 $ 252,000 102 Page 533 of 635 COMMUNICATIONS OFFICE FISCAL YEAR 2026 BUDGET PRESENTATION Page 534 of 635 MISSION STATEMENT COMMUNICATIONS OFFICE Increase awareness and understanding of city services and programs and facilitate increased transparency of Dubuque city government to promote resident and stakeholder trust and satisfaction. 2 Page 535 of 635 •Advertising/Marketing/Promotion Campaigns •Airport Marketing & Communications •Audio/Visual Support for Special Events •Award Nominations & Promotions •City Brand Management, Graphic Design, and Logo Development •City Manager Presentations & Handouts •Communications Campaign Management •Communications Support to Mayor •Crisis Communications •Electronic Messaging Center Management •Employee Retention & Recruitment Support •Internal Communications Development & Support •Media Relations/Facilitation •Outreach/Engagement Process Review •Overall Website Management & Departmental Content Support •PEG Channels Management (Government & Public) •PEG Equipment Fund Grant Management •Photography & Video Production •Project-Specific Community Engagement •Publication Development (Content creation, layout/design, printing, distribution) •Social Media Channel Management & Support •Special Event Promotion & Management •Staff Support to Cable TV Commission •Survey Development & Deployment •Translation Integration •Video Broadcast/Streaming System & Equipment Management COMMUNICATIONS OFFICE What’s in a name (change)? Page 536 of 635 COMMUNICATIONS OFFICE Contributions to Public Safety •Emergency alerts and public notifications of severe weather and other incidents •Public Information Function of Emergency Operations Center •Communications and outreach support to Fire, Police, Emergency Communications, Emergency Management, Health Services, Engineering, Water, Housing & Community Development •Public notifications of Boil Water Advisories/Alerts •Recruitment support for Police and Fire •Management of City’s AlertIowa notifications •GIS: Apps and data used by all public safety departments. GIS provides the data for data-driven decision-making related to safety. Page 537 of 635 COMMUNICATIONS OFFICE Department Funding Change $623,490 $591,784 $580,420 $564,029 $574,567 $573,296 $559,801 $537,590 $508,341 $453,698 $380,655 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 (Est) Cable Franchise Fee Revenue by Fiscal Year Page 538 of 635 COMMUNICATIONS OFFICE Department Funding Change Due to the reduction in Cable Utility Franchise Fee revenue, the following personnel changes are recommended in FY 2026: 1. Eliminate the part-time Communications Assistant (-0.75 FTE) reduction of $43,607. 2. Change funding for the following positions from Cable TV Fund to General Fund: •Public Information Officer (1.0 FTE) •Communication Specialist (1.0 FTE) •Multimedia Specialist (1.0 FTE) •Video Producer (1.0 FTE) •Digital Media Intern (0.25 FTE) Page 539 of 635 Public Information Officer Randy Gehl COMMUNICATIONS OFFICE (8.50 Full-Time Equivalents) Communications Specialist VACANT Communications Specialist Kristin Hill Communications Specialist Jesse Gavin GIS Coordinator/Analyst Nikki Rosemeyer Multimedia Specialist Felicia Carner GIS Specialist Jake Ironside Video Producer Erich Moeller GIS Intern (.25) Digital Media Intern (.25) Page 540 of 635 COMMUNICATIONS OFFICE FY 2026 REQUESTED PROPERTY TAX SUPPORT $372,179 $4.92 Net Property Tax Support Request Average homeowner’s* property tax cost for the Communications Office (*Avg. home value of $196,508) Page 541 of 635 •Website Design Update •New Air Service Marketing •City Focus Magazine •Temporary Employee Recruitment/Marketing •Live Streaming and VOD Transition •Delivering Dubuque with Mayor Cavanagh •Central & White Corridor Study Engagement •Public Access Channel Management & New PEG Equipment Grant Policies •Two 3CMA (City-County Communications & Marketing Association) Savvy Awards COMMUNICATIONS OFFICE FY2025 HIGHLIGHTS Page 542 of 635 Page 543 of 635 Page 544 of 635 Page 545 of 635 Page 546 of 635 Page 547 of 635 Page 548 of 635 Page 549 of 635 Page 550 of 635 Page 551 of 635 Page 552 of 635 https://cityofdubuque- my.sharepoint.com/:v:/g/personal/fcarner_cityofdubuque_org/ EbB1yGnD_YRFmm6WvFx2hBIBQB05jj1ccPKRSWPWxBTdQ w?e=V3idfK&nav=eyJwbGF5YmFja09wdGlvbnMiOnt9LCJyZW ZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZW JBcHAiLCJyZWZlcnJhbE1vZGUiOiJtaXMiLCJyZWZlcnJhbFZp ZXciOiJwb3N0cm9sbC1jb3B5bGluayIsInJlZmVycmFsUGxheW JhY2tTZXNzaW9uSWQiOiJiYmNlNWNhMi1kNTc4LTRmMzgtY WYyMC02YTg3ZTc4MThmZGQifX0%3D Page 553 of 635 •Department Reorganization •Temporary Employee Recruitment/Marketing •Air Service Marketing •Parks & Recreation Summer Activities Guide •Report2DBQ CRMS Launch & Web Integration •Branching Out Dubuque Engagement Support •Parks & Recreation Master Plan Engagement •PEG Equipment Grant Program Implementation CURRENT INITIATIVES Page 554 of 635 FUTURE INITIATIVES •Lead Service Line Replacement Outreach •Air Service Marketing •MoveDBQ and ParkDBQ Transition/Launch •Fire Department Annual Report •City Focus Magazine •Social Media Strategy Review •14th Street Overpass Project Engagement •Website ADA Compliance Review (April 2026) •Council Chambers Broadcast System Evaluation Page 555 of 635 FY2026 RECOMMENDED IMPROVEMENT REQUESTS: Online Forms Solution: To accept electronic form submittals for grant and assistance applications and more through the City website. This solution would provide a customizable, secure option for online forms and eliminate the need for printed forms. •$15,000 recurring cost •$5,000 non-recurring Page 556 of 635 FY 2026 RECOMMENDED IMPROVEMENT REQUESTS: AI-based Chat Solution for City Website: To offer the option of automated customer service. Would provide smart text messaging, web chat, and interactive text alerts for residents and stakeholders. •$16,650 recurring cost •$7,990 non-recurring Page 557 of 635 PERFORMANCE MEASURES Communications Office Page 558 of 635 PERFORMANCE MEASURES Aggregate of Multiple Platforms: Facebook, X, Instagram, YouTube, LinkedIn, Nextdoor Communications Office Page 559 of 635 PERFORMANCE MEASURES Aggregate of Multiple Platforms: Facebook, X, Instagram, YouTube, LinkedIn, Nextdoor Communications Office Page 560 of 635 PERFORMANCE MEASURES Aggregate of Multiple Platforms: Facebook, X, Instagram, YouTube, LinkedIn, Nextdoor Communications Office Page 561 of 635 PERFORMANCE MEASURES Communications Office Page 562 of 635 PERFORMANCE MEASURES Communications Office Page 563 of 635 PERFORMANCE MEASURES Communications Office Page 564 of 635 CITY WEBSITE TRAFFIC Top Pages Visited (FY2025): •Utility Billing •Search Page •Bid Postings •Housing & Community Development •Miller Riverview Park •Flora & Sutton Pools •Join Our Team •Staff Directory •Recreation Division •News Flashes Page 565 of 635 GEOGRAPHIC INFORMATION SYSTEMS & MAPS (GIS) OFFICE FISCAL YEAR 2026 BUDGET PRESENTATION Page 566 of 635 GIS Office (2.25 Full-Time Equivalents) Insert Image Here Insert Image Here Insert Image Here GIS Coordinator/Analyst Nikki Rosemeyer, GISP 19 Years GIS Applications Specialist Jacob Ironside 2 Years GIS Intern *Vacant* Seasonal Page 567 of 635 Current Activities -Lead Service Line Work Page 568 of 635 Current Activities -Adopt A Spot Page 569 of 635 Current Activities -Seasonal Collection Page 570 of 635 Project Support -Sanitary Sewer Risk Page 571 of 635 Project Support -Hydraulic Modeling Page 572 of 635 Project Support -MS4 Activities Page 573 of 635 FUTURE INITIATIVES •City building inventory •Downtown building survey •Modernize GIS solutions for city departments Page 574 of 635 IMPROVEMENT PACKAGES •ArcGIS Hub Premium Page 575 of 635 CAPITAL IMPROVEMENTS •Aerial Photography Project Page 576 of 635 PERFORMANCE MEASURES GIS Office Page 577 of 635 GIS Requests by Department -FY 2019 & FY 2020 PERFORMANCE MEASURES GIS Office Page 578 of 635 PERFORMANCE MEASURES GIS Office Page 579 of 635 PERFORMANCE MEASURES GIS Office Page 580 of 635 PERFORMANCE MEASURES GIS Office Page 581 of 635 THANK YOU www.cityofdubuque.org/Communications www.cityofdubuque.org/GIS Page 582 of 635