Information Technology Fiscal Year 2026 Budget Presentation Copyrighted
April 22, 2025
City of Dubuque PUBLIC HEARINGS # 1.
City Council
ITEM TITLE: Information Technology Fiscal Year 2026 Budget
Presentation
SUMMARY:
SUGGUESTED
DISPOSITION:
ATTACHMENTS:
1. 26 Policy Book Volume 6 - Information Technology
2. Presentation - Uploaded 4.22.25
Page 773 of 1184
Information Technology
1 Page 774 of 1184
This page intentionally left blank.
2 Page 775 of 1184
INFORMATION TECHNOLOGY DEPARTMENT
Budget Highlights
FY 2024
Actual
FY 2025
Budget
FY 2026
Requested
% Change
From FY
2025
Budget
Expenses
Employee Expense 1,340,382 1,517,753 1,539,285 1.4 %
Supplies and Services 809,079 1,133,685 1,339,902 18.2 %
Machinery and Equipment 1,667 46,750 37,797 (19.2) %
Total 2,151,127 2,698,188 2,916,984 8.1 %
Resources
Operating Revenue 906,468 860,093 863,338 0.4 %
Total 906,468 860,093 863,338 0.4 %
Property Tax Support 1,244,659 1,838,095 2,053,646 215,551
Percent Increase (Decrease) 11.7 %
Personnel - Authorized FTE 12.00 13.00 13.00
Improvement Package Summary
1 of 7
This improvement package is for an additional User Technology Specialist under the Information
Technology (IT) Department. As our organization continues to grow, so does the demand for our IT
infrastructure and support services. Timely and effective technical support is crucial to maintain
productivity and minimize disruptions. In FY2024, 10,568 IT service tickets were opened with a majority
assigned to the Helpdesk and User Technologists. 367 of those tickets were considered as backlogged
having not met service level requirements and/or remained open and incomplete. In addition, 455
devices including computers, laptops, mobile phones, and tablets were installed. The growth in support
needs will continue to grow with the expanded use of artificial intelligence, a comprehensive new public
safety system, enterprise asset management, expanded modules for human resource technology in
Tyler and Neogov, as well as moving applications such as pet licensing to in-house support. A
conservative estimate would be a sustained 20% increase in tickets with the public safety system
installation and another 5 -15% increase with other new applications.
The expected growth in technology cannot be maintained successfully with the current staffing. The
responsibilities of this position would address the needs including issue resolution, deployment of new
computers, hardware troubleshooting, computer inventory and patch management, as well as issues
that arise with the new public safety software and other new installations. This improvement package
responds to the council goal of Financially Responsible, High-Performance City Organization.
Related Cost:$ 85,494 Tax Funds Recurring Recommend - No
Related Cost:2,900 Tax Funds Non-Recurring
Net Cost:$ 88,394
Property Tax Impact:$ 0.0348 0.34%
Activity: Administration
3 Page 776 of 1184
2 of 7
This improvement package request would provides 100 licenses of Microsoft Copilot for Microsoft 365
(M365) for government users. Microsoft 365 Copilot Government Community Cloud (GCC) leverages
large language models (LLM's) with the City’s data to enhance productivity for government entities. It
integrates seamlessly with Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams,
offering real-time intelligent assistance to boost creativity, productivity, and skills. This artificial
intelligence assistant works in the flow of work, providing valuable support and insights. Copilot offers
features that streamline tasks, automate workflows, and enhance collaboration to unlock productivity
and creativity throughout your day. Its adaptability means that it can be customized to meet the unique
needs of the City. The ability to extend its capabilities through plugins makes it a continually evolving
asset that can adapt to the ever-changing landscape of business needs. This package would address
the needs of users that have a demonstrated need for this technology.
This package addresses the City Council goal of Financially Responsible, High-Performance City
Organization: Sustainable, Equitable and Effective Service Delivery by keeping pace and leveraging
information technology and artificial intelligence to enhance City services delivery, City processes and
project planning.
Related Cost:$ 36,000 Tax Funds Recurring Recommend - Yes
Net Cost:$ 36,000
Property Tax Impact:$ 0.0122 0.12%
Activity: Administration
3 of 7
This improvement package request would provide for secure storage for the new offices at the
Chavenelle site. The existing site has little to no storage included. This improvement package proposes
replacing storage that would have been available at City Hall Annex that is built-in or unusable at the
new site. Included in this request are:
1. Platform ladder - Allows us to expand our storage up and also ease of use to both place and
retrieve equipment off the top shelf.
2. Enclosed, heavy-duty lockable racking - The storage space will be used by multiple entities, so,
therefore, we will need to make sure we secure our assets.
3. Asset management cart: With the deployment of the asset management project, when receiving
any new equipment, this cart will allow us to asset tag and scan the equipment into the system.
4. Prep tables - The prep table will allow us to unpackage, asset tag and test the equipment before
adding it to the storage rack. It will also allow us to retire assets as they age out of the life cycle.
This improvement item responds to the City Council goal of Financially Responsible, High-Performance
City Organization: Sustainable, Equitable and Effective Service Delivery.
Related Cost:$ 10,000 Tax Funds Non-Recurring Recommend - No
Net Cost:$ 10,000
Property Tax Impact:$ 0.0034 0.03%
Activity: Administration
4 Page 777 of 1184
4 of 7
This improvement package request would provide for ongoing training and education for the two Senior
Network/System Administrators and the Chief Information Technology Security Officer. Investing in the
education and training of staff is essential for the ongoing security and resilience of our organization.
This proposed budget allocation will not only enhance our cybersecurity capabilities, but also ensure
compliance, effective leadership, and the ability to respond swiftly to security incidents. This investment
is a strategic imperative to safeguarding our digital assets and maintaining our organization's reputation
in the face of evolving cyber threats. This allocation could be used for training classes, conferences, or
other education needs to keep our staff and organization at the forefront of industry developments.
This improvement item responds to the City Council goal of Financially Responsible, High-Performance
City Organization: Sustainable, Equitable and Effective Service Delivery.
Related Cost:$ 21,000 Tax Funds Recurring Recommend - No
Net Cost:$ 21,000
Property Tax Impact:$ 0.0071 0.07%
Activity: Administration
5 of 7
This improvement package request would provide for ongoing training and education for staff
attendance each year at the Tyler Conference, Neogov HRIS conference, and local training/
conferences sponsored by colleges and universities. This proposed budget allocation would provide
help desk, user technology specialist and leadership increased education, networking opportunities and
updates on future product releases. This improvement item responds to the City Council goal of
Financially Responsible, High-Performance City Organization: Sustainable, Equitable, and Effective
Service Delivery.
Related Cost:$ 13,000 Tax Funds Recurring Recommend - No
Net Cost:$ 13,000
Property Tax Impact:$ 0.0044 0.04%
Activity: Administration
6 of 7
This improvement package request would provide for the purchase of a fluke optical time domain
reflectometer (ODTR) tester. An OTDR tester is necessary for analyzing fiber optic cable performance
from end to end by testing components along the cable, including connection points, bends, and
splices. The device would also indicate strength of the signal to distance intended.
The City has over 100 miles of fiber connecting close to 100+ sites and several more intermediate sites
in networking cabinets throughout the City. Fiber optic cable also connects mission-critical sites such as
the Airport, Water Plant, WRRC, SCADA, in-building telecommunications cabinets and the City’s data
centers. The first line of support for issues with an implementation of fiber optic networks is the
presence and quality of the connection. Time is critical, and the wait time for a vendor to test fiber optic
networks can be up to 24 hours.
This improvement item responds to the City Council goal of Financially Responsible, High-Performance
City Organization: Sustainable, Equitable and Effective Service Delivery and Connected Community:
Equitable Transportation, Technology Infrastructure and Mobility.
Related Cost:$ 29,000 Tax Funds Non-Recurring Recommend - No
Net Cost:$ 29,000
Property Tax Impact:$ 0.0098 0.10%
Activity: Administration
5 Page 778 of 1184
7 of 7
This improvement package request would provide for a compact rapid deployable (CRD) system
delivering FirstNet cellular and high-speed internet anywhere communications are needed. This system
is contained in a hardened case and can be hand-carried or transported to locations deploying FirstNet
cellular and Wi-Fi hotspot in remote environments. This system offers multiple backhaul pathways in
support of critical operations in emergencies where the expected download is 40-220 Mbps and
expected upload is 8-25 Mbps with latency of 99 milliseconds or less. Internet services are provided via
satellite. This improvement item is in support of the City Council goals: Vibrant Community: Healthy &
Safe; Connected Community: Equitable Transportation, Technology Infrastructure and Mobility; High-
Performance Government in times of emergency response.
Related Cost:$ 3,000 Tax Funds Recurring Recommend - Yes
Related Cost:34,997 Tax Funds Non-Recurring
Net Cost:$ 37,997
Property Tax Impact:$ 0.0128 0.13%
Activity: Administration
Significant Line Items
Employee Expense
1.FY 2026 employee expense reflects a 3.00% wage package increase.
2.The Iowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged
from FY 2025. The employee contribution of 6.29% is unchanged from FY 2025.
3.The City portion of health insurance expense is unchanged from $1,119 in FY 2025 to $1,119 in FY
2026 per month, per contract, which results in the annual cost being unchanged of $— or 0.0%.
4.Overtime is unchanged from $3,513 in FY 2025 to $3,513 in FY 2024. FY 2024 Actual was $545.
5.50% Sick Leave Payout increased from $4,397 in FY 2025 to $4,739 in FY 2026 based on FY 2024
Actual of $4,601 + 3%. Effective July 1, 2019, employees over the sick leave cap can convert 50%
of the sick leave over the cap to vacation or be paid out.
Supplies & Services
6.Lease expense decreased from $81,714 in FY 2025 to $79,530 in FY 2026. This line item
represents the portion of Information Technology's property lease at 7900 Chavenelle Road.
Approximately 84% of the cost will be paid by the Information Technology Department, and the
remaining 16% will be paid by the Engineering Department based on use of space.
7.Technology Services increased from $940,217 in FY 2025 to $1,152,328 in FY 2026. This line item
represents the cost of all enterprise software in the City. The City-wide software licenses budgeted
for FY 2026 are based on FY 2025 actual expenses. Software renewal costs vary each year, and
the cost of renewal tends to increase over time. Some software products renew every year, while
others renew on a multi-year schedule. Many contracts are set up as multi-year contracts to capture
savings. These factors contribute to fluctuation in this line item. The FY 2026 budget includes the
following software:
6 Page 779 of 1184
Achieve IT $ 24,930 $ 24,930
ARIN $ 500 $ 500
Aristotle Insight $ 15,061 $ 15,515 a
Azure Premium 1 $ — $ —
Battery & Environment Monitoring $ 6,862 $ 6,862
Cartegraph Licensing $ 18,850 $ 18,850
Chronicall $ 938 $ 938
Deep Freeze $ 74 $ 80
Domain Renewals $ 985 $ 1,055 b
Envisionware $ 583 $ 618 c
FreshService Licensing $ 23,374 $ 23,374
GIS Annual Support $ 63,375 $ 64,000 d
GitHub Maintenance $ — $ —
GoToAssist $ — $ —
GoToMeeting $ 14,014 $ 14,014
GoToMyPC $ 11,424 $ 11,424
Informix 4J's Compiler $ — $ —
Informix 4J's User $ — $ —
Knowbe4 $ 60,000 $ 52,400 e
Laserfiche Support $ 54,890 $ 56,537 f
Bitwarden Password Keeper $ 17,136 $ 15,120 g
LogLogic $ — $ —
Microsoft 365 $ 253,760 $ 282,712 h
M365 Manager Plus $ — $ —
Microfocus Email Archive (formerly
Retain Email Archive)$ 38,000 $ 38,000
Mitel Maintenance $ 10,240 $ 13,060 i
Novus Agenda $ 5,840 $ — j
Open Finance/Open Budget used
Tyler Data previously)$ 31,333 $ 31,959 k
Open Text Online Fax (formerly
Rightfax)$ 1,936 $ 2,487 l
Path Solutions $ 2,966 $ 2,993 m
PDQ Inventory and Update $ 9,563 $ 9,563
Pluralsight $ 1,200 $ 1,158 n
Print Audit Annual maintenance $ 11,744 $ 11,885 o
Ruckus Watchdog Support $ 2,349 $ 2,349
Sharefile FTP $ 7,306 $ 21,169 p
Smartphone Data Plan (IT dept only)$ 1,629 $ 1,629
Socrata Licensing & Maintenance $ — $ —
Solstice Pod $ 2,700 $ 3,582 q
Sophos Licensing & Maintenance $ 20,000 $ 149,000 r
Spam Filter $ — $ —
Software & Data Service FY 2025
Budget
FY 2026
Requested
7 Page 780 of 1184
SSL Certificates $ 495 $ 495
Superna- 5 yr 2024 $ — $ —
Tyler Data & Insights $ — $ —
VMWare $ 26,160 $ 45,418 s
Windows Server & SQL Licensing $ 200,000 $ 189,653 t
Total $ 940,217 $ 1,113,329
Software & Data Service FY 2025
Budget
FY 2026
Requested
The change from FY 2025 budget to FY 2026 budget is largely due to the following software:
a) Aristotle insight increased due to a price increase from the vendor.
b) Domain Renewals increased due to a price increase from the vendor.
c) Envision Ware increased due to a price increase from the vendor.
d) GIS Annual Support increased due to a price increase from the vendor.
e) KnowBe4 decreased based on past year actuals.
f) Laserfiche increased due to a price increase from the vendor.
g) Bitwarden Password Keeper decreased due to finding a new vendor for password keeper
software, which resulted in a decrease from the cost of the previous software.
h) Microsoft 365 increased due to purchasing more licenses for users to ensure all employees have
an account. The cost of Microsoft 365 changes every three years due to locked-in rates that last
three years.
i) Mitel maintenance increased due to adding additional users, which requires additional licenses
and increase support contract maintenance costs.
j) Agenda management software has been transferred to the City Clerk's Office.
k) Open Finance/Open Budget increased due to a price increase from the vendor.
l) OpenText Online Fax increased due to buying more licenses.
m) Path Solutions increased due to a price increase from the vendor.
n) Pluralsight decreased due to the vendor changing the structure of software packages, which
resulted in a reduced cost.
o) Print audit increased due to a price increase from the vendor.
p) Sharefile FTP increase due to the vendor requiring license upgrades to keep current features.
Many user had client license, but employee licenses are now required.
q) Solstice Pod increased due to a price increase from the vendor. When purchased, this software
had a locked rate at two years, but now the cost has increased.
r) Sophos increased due to license costs being due in FY 2026 (every three years), as well as the
addition of users.
s) VMWare increased due to a price increase for the vendor, as well as the need for additional
licenses due to server increases at the Dubuque Law Enforcement Center.
t) Windows Server & SQL decreased due to the full license being purchased in FY 2025 and only
the maintenance due after this current year.
8 Page 781 of 1184
Machinery & Equipment
8.Equipment replacement items include ($37,797):
Information Services Machinery and Equipment
Smartphones $ 2,800
Recommended Improvement Packages $ 34,997
Total Equipment $ 37,797
Revenue
9.Specialized Services revenue related to department contracts and maintenance recharges is
increased from $381,750 in FY 2025 to $390,747 in FY 2026. Information Technology uses a
recharging system for help desk support, PC set-up, troubleshooting, and repair using service
agreements with departments. Recharges are for labor and enterprise software costs allocated
based on the number of users, the number of devices, and the number of licenses consumed. Any
increase in licensing includes an increase in Specialized Services revenue.
10.Central IT Processing is decreased from $478,343 in FY 2025 to $472,591 in FY 2026. Information
Technology uses a recharging system for help desk support, PC set-up, troubleshooting, and repair
using service agreements with departments. Recharges are for labor and enterprise software costs
allocated based on the number of users, the number of devices, and the number of licenses
consumed. Any increase in licensing includes an increase in Central IT Processing revenue.
9 Page 782 of 1184
INFORMATION TECHNOLOGY
Information Technology is committed to enhancing and supporting high performance government
through the effective application of technology, resilient and reliable infrastructure and demonstration of
quality of services to our users.
SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE
LEADING TO OUTCOMES
10 Page 783 of 1184
INFORMATION TECHNOLOGY
FY
2024
FY
2025
FY
2026
Full-Time
Equivalent 12.00 13.00 13.00
Resource and Property Tax Support
FY 2024 FY 2025 FY 2026
Operating Revenue Property Tax Support
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
Information Technology is supported by 13.00 full-time equivalent employees, which accounts for
52.77% of the department expense as seen below. Overall, the departments’ expenses are expected to
increase by 8.11% in FY 2026 compared to FY 2025.
Expenditures by Category by Fiscal Year
$1,340,382
$809,079
$1,667
$1,517,753
$1,133,685
$46,750
$1,539,285
$1,339,902
$37,797
FY 2024 FY 2025 FY 2026
$0 $300,000 $600,000 $900,000 $1,200,000 $1,500,000
Employee Expense
Supplies & Services
Machinery & Equipment
11 Page 784 of 1184
INFORMATION TECHNOLOGY
Mission & Services
Information Technology advances productivity and equitable resident responsiveness of department
staff by saving time and money through the effective use of technology, supporting resilient and reliable
infrastructure, and providing high-quality services.
•Network Administration : Providing secure, effective and efficient use of technology,
infrastructure and resources.
•User and Application Management and Support: Providing high quality, responsive technical
support to the City’s 800+ users of technology and enterprise application management.
•Security: Sustaining security and protection of the City’s data assets using state-of-the art
threat protection/response and cybersecurity best practices.
•Consultation and Project Management: Providing consultation and project management to
new and updated technology projects and initiatives.
Position Summary
FY 2026
CHIEF INFORMATION OFFICER 1.00
SENIOR NETWORK/SYSTEMS ADMIN 2.00
LEAD APPLICATIONS/NETWORK 3.00
INFORMATION TECH SPECIALIST 0.00
HELP DESK TECHNICAL SUPPORT 3.00
CHIEF SECURITY OFFICER 1.00
USER TECHNOLOGY SPECIALIST 1.00
INTERN-SEASONAL 1.00
LAW ENFORCEMENT USER
SUPPORT SPECIALIST 1.00
Total FT Equivalent Employees 13.00
12 Page 785 of 1184
Performance Measures
Financially Responsible, High-Performance City Organization: Sustainable, Equitable, and
Effective Service Delivery
1
Dept. Objective: Provide highly available, resilient technology solutions and support
services to all users.
Performance Measure (KPI)Target FY 2023
Actual
FY 2024
Actual
FY 2025
Estimated
Performance
Indicator
% Servers Updated 100 %N/A 95 % 100.00 %Goal Met
% Overall Up-Time 99% +N/A 99.99 % 98.90 %Goal In
Progress
% Service Ticket Resolution Backlog 0.00%N/A N/A 3.47 %Goal in
Progress
% Bandwidth Utilization <80%NA NA 70.00 %Goal Met
Positive User Satisfaction Rating
(0-100%)100%N/A N/A 95.50 %Goal in
Progress
2 Dept. Objective: Provide solutions & services that maximize the investment in technology
assets.
% of Planned and Budgeted Device
Deployments Completed per year 100%NA NA 100%Goal Met
% of users receiving cybersecurity
awareness training 100%N/A N/A 90%Goal Not Met
# Hours planned "down-time" for network
maintenance 75 N/A 75 75 Goal Met
% Latency and packet loss alerting 100%N/A N/A 100%Goal Met
3 Dept. Objective: Data assets are safe and continuity of business is insured.
% of total inbound intrusions that were
blocked 100%99%100%100%Goal Met
% of total inbound viruses that were
blocked 100%100%100%100%Goal Met
User Security Testing - % of users that
respond to simulated security attacks <5%N/A 8.80%5.50%Goal in
Progress
Organizational Preparedness Score -
Overall score based on software
updates, continuous update compliance,
and high-risk vulnerability identification
100 N/A N/A 95 Goal in
Progress
Some KPIs have been newly created, therefore, N/A is used to indicate no historical data is available.
13 Page 786 of 1184
Recommended Operating Revenue Budget - Department Total
77 - INFORMATION TECHNOLOGY
Fund/Account/Account Title
FY23 Actual
Revenue
FY24 Actual
Revenue
FY25
Adopted
Budget
FY26
Recomm'd
Budget
100 - General
4A - Charges for Services
45500 - Miscellaneous Chg for Svcs 0 0 0 0
47100 - Reimbursements 0 (150,000) 0 0
47150 - Refunds 0 0 0 0
47820 - Specialized Services (369,340) (327,450) (381,750) (390,747)
47880 - Central IT Processing (243,467) (429,018) (478,343) (472,591)
4A - Charges for Services Total (612,807) (906,468) (860,093) (863,338)
INFORMATION SERVICES - Total (612,807) (906,468) (860,093) (863,338)
14 Page 787 of 1184
6A - Salaries & Wages
100 - General
60100 - Salaries-Regular Full Time 703,495 977,420 1,110,342 1,127,373
60200 - Salaries - Regular Part Time 208 516 0 0
60300 - Hourly Wages - Temp/Seasonal 15,508 6,735 33,302 34,192
60400 - Overtime 222 545 3,513 3,513
60630 - Special Pay Sick Lv Payout Ret 5,880 5,771 5,662 5,662
60635 - Special Pay Sick Lv Payout 50% 4,187 4,601 4,397 4,739
60640 - Special Pay - Vacation Payout 0 86 0 0
60710 - Special Pay - Parental Leave 17,800 672 0 0
6A - Salaries & Wages Total 747,299 996,346 1,157,216 1,175,479
6B - Employee Benefits
100 - General
61100 - FICA - City Contribution 54,142 72,078 88,527 89,924
61300 - IPERS - City Contribution 68,151 91,359 108,293 109,983
61510 - Health Insurance 147,708 178,303 161,076 161,076
61540 - Life Insurance 384 512 552 552
61600 - Workers' Compensation 1,383 1,784 2,089 2,271
61700 - Unemployment Compensation 0 0 0 0
61992 - Physicals 0 0 0 0
6B - Employee Benefits Total 271,769 344,035 360,537 363,806
6C - Staff Development
100 - General
62100 - Association Dues 0 0 966 0
62325 - Mileage 202 175 630 1,320
62400 - Meetings & Conferences 2,210 5,711 5,980 5,980
62500 - Education Reimbursement 7,627 6,570 21,050 21,050
6C - Staff Development Total 10,039 12,455 28,626 28,350
6D - Repair/Maint/Util
100 - General
63400 - Equipment Maint/Repair 47,110 29,453 51,240 51,240
63730 - Telecommunications 7,138 7,053 12,248 7,053
6D - Repair/Maint/Util Total 54,248 36,505 63,488 58,293
6E - Contractual Svcs
100 - General
64004 - Internal Service Charge 0 0 0 0
Recommended Operating Expenditure Budget - Department Total
77 - INFORMATION TECHNOLOGY
Fund/Account/Account Title
FY23
Actual
Expense
FY24
Actual
Expense
FY25
Adopted
Budget
FY26
Recomm'd
Budget
15 Page 788 of 1184
64020 - Advertising 1,600 70 411 70
64080 - Insurance - Property 0 0 0 0
64081 - Insurance - Liability 5,929 8,032 10,295 10,355
64140 - Printing 42 1,800 43 1,854
64145 - Copying 72 20 72 20
64160 - Rental - Land/Bldgs/Parking 4,365 5,673 81,714 79,530
64190 - Technology Services 544,519 741,739 940,217 1,152,328
64900 - Other Professional Service 21,395 0 5,500 5,500
6E - Contractual Svcs Total 577,922 757,334 1,038,252 1,249,657
6F - Commodities
100 - General
65040 - Small Tools & Equipment 0 0 0 0
65045 - Technology Equipment 1,955 1,667 26,750 37,797
65060 - Office Supplies 3,319 2,770 3,319 3,587
65080 - Postage/Shipping 0 14 0 15
65925 - Uniform Purchase 0 0 0 0
190 - CableTV
65080 - Postage/Shipping 0 0 0 0
6F - Commodities Total 5,274 4,451 30,069 41,399
6G - Capital Outlay
100 - General
67210 - Furniture/Fixtures 0 0 20,000 0
67500 - Buildings 0 0 0 0
6G - Capital Outlay Total 0 0 20,000 0
INFORMATION TECH - TOTAL 1,666,551 2,151,127 2,698,188 2,916,984
Recommended Operating Expenditure Budget - Department Total
77 - INFORMATION TECHNOLOGY
Fund/Account/Account Title
FY23
Actual
Expense
FY24
Actual
Expense
FY25
Adopted
Budget
FY26
Recomm'd
Budget
16 Page 789 of 1184
Recommended Expenditure Budget Report by Activity & Funding Source
77 - INFORMATION TECHNOLOGY
Fund/Activity
FY24
Actual
Expense
FY25
Adopted
Budget
FY26
Recomm'd
Budget
7701 - Administration
100 - General
6A - Salaries & Wages 996,346 1,157,216 1,175,479
6B - Employee Benefits 344,035 360,537 363,806
6C - Staff Development 12,455 28,626 28,350
6D - Repair/Maint/Util 36,505 63,488 58,293
6E - Contractual Svcs 757,334 1,038,252 1,249,657
6F - Commodities 4,451 30,069 41,399
6G - Capital Outlay —20,000 —
190 - CableTV
6F - Commodities ———
7701 - Administration Total 2,151,127 2,698,188 2,916,984
7799 - Pcard Clearing
100 - General
6F - Commodities ———
7799 - Pcard Clearing Total 0 0 0
INFORMATION TECHNOLOGY TOTAL 2,151,127 2,698,188 2,916,984
17 Page 790 of 1184
C I T Y O F D U B U Q U E , I O W A
DEPARTMENT DETAIL - PERSONNEL COMPLEMENT
77 INFORMATION TECHNOLOGY DIVISION
FY 2026
FD JC WP-GR JOB CLASS FTE BUDGET
60100 Full Time Employee Expense
100 3105 GE-21 CHIEF INFORMATION OFFICER 1.00 $ 149,025
100 3165 GE-15
SENIOR NETWORK/SYSTEMS
ADMIN 2.00 $ 225,475
100 3005 GE-13 LEAD APP/NETWORK ANALYST 3.00 $ 304,936
100 7065 GE-07
HELP DESK SUPPORT
TECHNICIAN 3.00 $ 166,978
100 3175 GE-17 CHIEF SECURITY OFFICER 1.00 $ 134,797
100 7075 GE-10
USER TECHNOLOGY SUPPORT
SPECIALIST 1.00 $ 70,378
100 7075 GE-10
LAW ENFORCEMENT USER
SUPPORT SPECIALIST 1.00 $ 75,784
TOTAL FULL TIME EMPLOYEES 12.00 $ 1,127,373
60200 Seasonal Employee Expense
100 7055 GE-02 INTERN 1.00 $ 34,192
TOTAL SEASONAL EMPLOYEES 1.00 $ 34,192
TOTAL INFORMATION TECHNOLOGY 13.00 $ 1,161,565
18 Page 791 of 1184
CITY OF DUBUQUE, IOWA
ACTIVITY PERSONNEL COMPLEMENT SUMMARY
FY 2026
ACCT FD JC
WP-
GR POSITION CLASS FTE BUDGET
Information Technology - General Fund
7701 60100 100 3105 GE-21
CHIEF INFORMATION
OFFICER 1.00 $ 149,025
7701 60100 100 3165 GE-15
SENIOR NETWORK/
SYSTEMS ADMIN 2.00 $ 225,475
7701 60100 100 3005 GE-13
LEAD APP/NETWORK
ANALYST 3.00 $ 304,936
7701 60100 100 7065 GE-07
HELP DESK SUPPORT
TECHNICIAN 3.00 $ 166,978
7701 60100 100 3175 GE-17
CHIEF SECURITY
OFFICER 1.00 $ 134,797
7701 60100 100 7075 GE-10
USER TECHNOLOGY
SUPPORT SPECIALIST 1.00 $ 70,378
7701 60100 100 7075 GE-10
LAW ENFORCEMENT
USER SUPPORT
SPECIALIST 1.00 $ 75,784
Total 12.00 $ 1,127,373
Information Technology - General Fund
7701 60300 100 7055 GE-02 INTERN 1.00 $ 34,192
Total 1.00 $ 34,192
TOTAL INFORMATION TECHNOLOGY DIVISION 13.00 $ 1,161,565
19 Page 792 of 1184
Capital Improvement Projects by Department/Division
INFORMATION TECHNOLOGY
Project
Number
Capital Improvement Project
Title Department Fund Account
FY26
Recomm'd
Budget
7769900002 City-wide comp/printer replac
Information
Technology 100 65045 280,817
7769900002 City-wide comp/printer replac
Information
Technology 621 65045 5,000
7769900002 City-wide comp/printer replac
Information
Technology 950 65045 30,500
INFORMATION SERVICES TOTAL 316,317
PRGRM/
DEPT PROJECT DESCRIPTION FY 2026 FY 2027 FY 2028 FY 2029 FY 2030 TOTAL PAGE
INFORMATION TECHNOLOGY
Business Type
City-Wide Computer and Printer
Replacements- Business $ 35,500 $ 51,290 $ 107,594 $ 162,316 $ 53,100 $ 409,800 283
General Government
City-Wide Computer and Printer
Replacements - General Gov $ 280,817 $ 608,853 $ 940,733 $ 975,820 $ 517,250 $ 3,323,473 284
Network Switch Replacement $ — $ — $ — $ 466,000 $ 177,000 $ 643,000 285
TOTAL $ 316,317 $ 660,143 $ 1,048,327 $ 1,604,136 $ 747,350 $ 4,376,273
20 Page 793 of 1184
INFORMATION
TECHNOLOGY
FISCAL YEAR 2026
BUDGET PRESENTATION
Page 794 of 1184
MISSION STATEMENT
Information Technology Department
Information Services is committed to
enhancing and supporting high performance
government through the effective application
of technology, resilient and reliable
infrastructure and demonstration of quality
of services to our users.
Page 795 of 1184
New Faces + New Places
Insert
Image
Here
Help Desk Support Technician: Hector Hernandez-
Gutierrez
Page 796 of 1184
Information Technology Department (13.00 Full-Time Equivalents)
Page 797 of 1184
Network
Administration
Cybersecurity
Public Safety
Enterprise
Applications
Functional Areas of Information Technology Support
Page 798 of 1184
FISCAL YEARS 24-25
HIGHLIGHTS
•Broadband
•ARPA Projects Conduit/Fiber Extension to Public
Facilities $1,333,635
•SCADA Connections for Water
•Connection of Fiber to Data Center
•ImOn Partnerships through ARPA $372,488
•Additional Partnerships
•WIN
•UPN
•ICN
•Mediacom
Page 799 of 1184
ImOn FTTH Completion
Page 800 of 1184
FISCAL YEAR 2025
HIGHLIGHTS
•Cybersecurity Prevention and Awareness
•Dept of Homeland Security Free Vulnerability Scans
of Network
•New Backup Software and Storage Implementation
•Water Dept remote site connectivity
•FirstNet continued deployment
•Centralsquare Public Safety Software Project
•Laserfiche Forms use increase for various
departments (HR,Finance,Parks & Recreation)
Page 801 of 1184
FISCAL YEAR 2025
HIGHLIGHTS
•Catalis (WebQA Replacement)
•IT Asset Management
•Software Audits and Savings (PDF Editor)
•Replacement Cycle of Hardware
•IT Offices
•Data Center
Page 802 of 1184
IT Offices
and
Data Center
Update
Page 803 of 1184
Data Center -Spring-Summer 2025 Phase 1
•956 Sq Ft Turnkey Data Center
•16 racks
•Power load capacity of 100kW expandable to 175kW,
with 5.8kW per data cabinet
•Generator
•CO2 fire suppression
•Updated air conditioning, and networking services
11
IT Offices – Spring 2025
•IT Offices (4,767 sq ft)
•Engineering/Traffic work area (1,117 sq ft)
•Shared Data Support (200 sq f.)
•Break room (185 sq ft)
•Secure entry with Access control
Page 804 of 1184
Data Center
Page 805 of 1184
Tier 3 Data Center
Page 806 of 1184
Offices
Page 807 of 1184
Data Center and Office Expense
Item Project Actual
Data Center $ 1,395,824.94
Office Redesign $ 428,380.32
TOTAL PROJECT COSTS $ 1,824,205.26
Page 808 of 1184
Coverage of Overage
FY25 Comp Replace CIP savings $ 128,275.07
FY25 C/O Savings-Other Projects $130,165.00
Other ARPA funds from closed PO $179,707.25
Refunds from Overpayments $ 59,576.00
Delayed Projects $ 37,000.00
Total Coverage $534,723.32
Page 809 of 1184
Bright Minds Campus
7850 Chavenelle Drive
Page 810 of 1184
FUTURE
INITIATIVES •Targeted Cybersecurity Training
•911 Center Move
•CentralSquare Public Safety Software Replacement
•HRIS Software Implementation
•ERP Asset Management, Advanced Scheduling,
Employee Access, Manager Access and Continued
Support (Tyler)
•Copilot implementation
•Animal Control/Pet Licensing Software Replacement
•Continued Software Audits for Savings
•Leveraging capacity for co-location at the Data
Center
Page 811 of 1184
Information Technology Department
FY 2026 REQUESTED PROPERTY TAX SUPPORT
$2,053,646 $32.14
Net Property Tax
Support Request
Average homeowner’s*
property tax cost for
Information Technology
(*Avg. home value of $196,508)
Page 812 of 1184
Information Technology
Public Safety Initiatives and
Support
•Staffing and Support for Public Safety
•FirstNet Communications Support
•Public Safety Applications, Network and Devices
•EOC Technology Support
•Implementation of Resilient Systems
•Integrated Emergency Management Tools
•Mobile in-car computers
•EMS Cardiac Monitors
•Body Cameras
•Safeguarding Data and Protection of Critical Systems from Cyber Threats
Page 813 of 1184
FY 2026
RECOMMENDED
IMPROVEMENT
REQUESTS
•100 licenses of Microsoft Copilot for
Microsoft 365(M365) for Government
$36,000 Recurring
•Compact Rapid Deployable (CRD) system
delivering FirstNet cellular and high-speed
internet anywhere
•$3000 Recurring
•$34,997 Non-Recurring
Page 814 of 1184
Project FY 26 Cost Total Cost
City-Wide Computer & Printer
Replacements $316,317 $316,317
$ $
$ $
$ $
$ $
$ $
$ $
FY 26 CAPITAL IMPROVEMENT PROJECTS
Information Technology Department
Page 815 of 1184
PERFORMANCE MEASURES
Information Technology Department
Page 816 of 1184
THANK YOU
www.cityofdubuque.org/422/Information-Services
Page 817 of 1184