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2025 Dubuque City Services GuideCopyrighted July 7, 2025 City of Dubuque ACTION ITEMS # 8. City Council ITEM TITLE: 2025 Dubuque City Services Guide SUMMARY: City Manager providing a copy of the updated City Services Guide. "Living in Dubuque: Your City, Your Services" was printed and mailed to all postal addresses within the city limits in late June and early July. SUGGUESTED Receive and File DISPOSITION: ATTACHMENTS: 1. Dubuque City Services Guide 2025 Page 652 of 678 Livingin Your City, Your Services Epm."", All y al Page 65}3 of 678 MASTERPIECE on the Mississippi A Message from the Mayor Thank you for choosing Dubuque, the Masterpiece on the Mississippi, as your place to live, work, and playa This publication is your guide to access the services, programs, and activities offered by your municipal government. Whether you're a lifelong resident or new to the community, I hope you find this information helpful and use it to fully participate in our community. - Brad M. Cavanagh, Mayor 2 Page 654 of 678 STAY Connected The City of Dubuque's website is your connection to your local government and your community. At cityofdubuque.org, you can: • Make an online payment • Submit a service request • Search for City job opportunities • Find more in-depth information on items mentioned in this guide. You can also sign up to receive email and/or text alerts regarding the latest City news. Select from a list of options at cityofdubuque.org/notifyme and receive updates straight to your inbox or phone. Residents can also watch CityChannel Dubuque for in-depth programming on City news and services. Watch on Mediacom channel 8 or digital 117.2 and ImOn channel 5. CityChannel Dubuque also streams live online at cityofdubuque.org/media. Follow the City of Dubuque on social media for the latest news and information: facebook.com/cityofdubuque Qx.com/cityofdubuque q instagram.com/cityofdubuque Q youtube.com/cityofdubuquegovernment ® linkedin.com/cityofdubuque © nextdoor.com CITY FacilitiesRN EL 1 loll i Ital �� e4l ofH78 IIli. .iH-T..T se = Ruby Sutton Building 1157 Central Ave. Community Impact • Human Rights Multicultural Family Center Parks & Recreation Dubuque Law Enforcement Center 1 770 Iowa St. Emergency Communications • Police ENGINE HOUSE NQI. - Intermodal Transportation Center 1 950 Elm St. Transportation Services (Transit and Parking) DEPARTMENTS & Divisions Airport 1 563-589-4128 flydbq.com Animal Control 1 563-589-4185 cityofdubuque.org/animalcontrol Arts & Cultural Affairs 1 563-690-6059 cityofdubuque.org/artsandculture City Attorney 1 563-583-4113 cityofdubuque.org/cityattorney City Clerk 1 563-589-4100 cityofdubuque.org/cityclerk City Manager 1 563-589-4110 cityofdubuque.org/cityrnanager Communications 1 563-589-4151 cityofdubuque.org/communications Community Impact 1 563-690-6171 cityofdubuque.org/communityimpact Economic Development 1 563-589-4393 cityofdubuque.org/econdev Economic Mobility & Neighborhood Support 563-690-6054 1 cityofdubuque.org/economicmobility Emergency Communications/Dispatch 9-1-1 (emergency) 1 563-589-4415 (non -emergency) cityofdubuque.org/911 Engineering 1 563-589-4270 cityofdubuque.org/engineering Finance 1 563-589-4398 cityofdubuque.org/finance Fire, Rescue, & EMS 9-1-1 (emergency) 1 563-589-4160 (non -emergency) 563-582-4980 (non -emergency ambulance) cityofdubuque.org/fire GIS (Geographic Information Systems) 563-589-4174 1 cityofdubuque.org/gis Health Services 1 563-589-4181 cityofdubuque.org/ health Historic Preservation 1 563-589-4210 cityofdubuque.org/historicpreservation Housing & Community Development 563-589-4230 1 cityofdubuque.org/housing Human Resources 1 563-589-4125 cityofdubuque.org/human resources Human Rights 1 563-589-4190 cityofdubuque.org/humanrights Information Technology 1 563-589-4280 cityofdubuque.org/infotechnology Inspection & Construction Services 563-589-4150 1 cityofdubuque.org/ics Library 1 563-589-4225 carnegiestout.org Multicultural Family Center 1 563-582-3681 mfcdbq.org Parking 1 563-589-4266 cityofdubuque.org/parking Parks & Recreation 1 563-589-4263 cityofdubuque.org/parksandrec Planning & Zoning 1 563-589-4210 cityofdubuque.org/planning Police 1 9-1-1 (emergency) 1 563-589-4415 (non -emergency) cityofdubuque.org/police Public Works 1 563-589-4250 cityofdubuque.org/publicworks Sustainability 1 563-690-6038 cityofdubuque.org/sustainability Transit (The Jule) 1 563-589-4196 juletransit.org Utility Billing 1 563-589-4144 cityofdubuque.org/utilitybilling Water 1 563-589-4291 cityofdubuque.org/water Water & Resource Recovery Center 563-589-4176 1 cityofdubuque.org/wrrc 6 Page 658 of 678 do A 10. lk 16 ib �!• 4k ' • / 1 pr"` i r� GET INVOLVED Participate in City Life City Life is Dubuque's fun, free, and interactive look at local government. Participants have the opportunity to learn more about City operations and services that make Dubuque a great place to live. Through presentations, tours, and conversations with neighbors, you'll see taxpayer investments at work and be able to share your thoughts. For more information, visit cityofdubuque.org/citylife. Join a Board & Commission Boards and commissions play an important role in our city government. Service on a board or commission is an excellent way for residents to become involved in the community and contribute to the quality of life in Dubuque. Learn more and apply at cityofdubuque.org/join. Connect with Your City Government The mayor, city council, and City staff serve the community and are available to connect with residents regarding their questions, concerns, or ideas. The Dubuque City Council meets on the first and third Monday of each month in the Council Chambers on the second floor of the Historic Federal Building at 350 W. Sixth St. The meetings begin at 6:30 p.m. and are broadcast live on CityChannel Dubuque (Mediacom channel 8 or digital 117.2 and ImOn channel 5), on the City website at cityofdubuque.org/media, and on the City's Facebook page at facebook.com/cityofdubuque. Agendas and minutes from the City Council meetings are available from the city clerk and on the City website at cityofdubuque.org/agendas. Residents can provide public input during city council meetings or contact the council anytime via phone or email at cityofdubuque.org/councilcontacts. Pge 659 of 678 PARKS & Recreation With over 1,200 acres of parkland and over 300 park facilities, there are plenty of opportunities for Dubuque residents to enjoy the outdoors. City parl<s are open year - "I f t round. Park amenities such as restrooms, pavilions, and drinking fountains are open from the (�,�lci: first Saturday of May to the fourth Sunday of October. To view a full list of Dubuque parl<s and their amenities, visit cityofdubuque.org/parks.' Featured Parks & Facilities 13 li i V� N. �� �• P.-oil Pavilion Restroom Accesible Playground Picnic Trail Pets Allowed Skate Park Tennis Courts Baseball/ Softball Basketball Multiuse Boat Fishing Fields Ramp A.Y. McDonald Park (Hawthorne St. & Valentine Dr.) I1 9 . 16- i * M - � Allison -Henderson Park (1500 Loras Blvd.) ti o\ & 19• M Bee Branch Creek Greenway (Garfield Ave. to 24th St.) & N -W 'fi * MW Bergfeld Recreation Area (7600 Chavenelle Dr.) I1 9 tf L� AIN. 1• NIPi Comiskey Park (255 E. 24th St.) 'Ill Ilf Ck AN W Ir. &* P=•nn 406 a Dubuque Pet Park (2200 Bunl<er Hill Rd.) ,• Eagle Point Park (2601 Shiras Ave.) Ill f'if & A\ 166 *1 Ip M Flora Krey Wahlert Park (2605 Pennsylvania Ave.) 11 1 f'# �E\ 18=1\ 16- ' g• J* P fil (&N M Louis Murphy Park (1700 S. Grandview Ave.) I1 9 (L-\ 161 i 'P �+ Marshall Park & Botanical Garden (3800 Arboretum Dr.) I1 9 & Miller Riverview Campground (1851 Admiral Sheehy Dr.) p 1�i� Lk �\ ; �• >� Mississippi Riverwalk (400 E 3rd St.) 11011 Ir. mw Port of Dubuque Marina (450 E 3rd St.) ti Lk MW Veterans Memorial Plaza & McAleece Park (1801 Admiral Sheehy Dr.) I� I �' ck N. -W r Veterans Memorial Park & Miracle League (2970 Miracle League Dr.) I1 1i c�103N. �• I Washington Park (700 Locust St.) I• 8 Page Pavilion Rentals City parks offer multiple pavilions available for use by reservation. Check availability and make a reservation for your next get-together at cityofdubuque.org/ pavilionrentals. Recreation Let's Go! Activities Guide The City of Dubuque Parks and Recreation Department offers a variety of camps, classes, sport leagues, and other recreational activities for youth and adult residents. The best way to Stay up -to- DUBUQUE ACTIVITIESu6UIDE . date on the latest recreational LET'S GO! programming being offered is through the Let's Go! online activities guide. The guide is 1 y � published three times per year - (Summer, Fall, and Winter/Spring) -= and is available at cityofdubuque.org/recreation. - Information about upcoming programs and events is also regularly shared on the Parks and Recreation Facebook page at facebook.com/ CityofDubuqueParksandRecreation. Multicultural Family Center The Multicultural Family Center (MFC) is a welcoming space of belonging for cultural exchange, learning, and celebration. The center is a community where everyone is valued and supported. The MFC is home to youth and teen programming, social support and advocacy groups, cultural celebrations, and more. Stop by 1157 Central Ave. or visit mfcdbq.org to learn more! Mlv Multicultural Family Center Ruby Sutton Building Page 661 0of 678 - .� Make a SPLASH Come swim, splash, and soak up the sun at Dubuque's Flora & Sutton Pools! View pool features, schedules, and more at cityofdubuque.org/pools. Plus, don't miss the Comiskey Park splash pad, open daily from 8 a.m. to 10 p.m. Visit cityofdubuque.org/ comiskey for details! Hit the TRAILS The City of Dubuque maintains a comprehensive 43-mile trail system. This system includes 18 miles of on -street routes and 25 miles of paved trails for walking, hiking, and biking. Visit cityofdubuque.org/trails or scan the QR code to discover Dubuque's ., `I� ^' trails and parks!''+�s' ;t ARTS and Culture Dubuque is home to a wide variety of arts and cultural events and attractions. From the active theater scene to the numerous murals downtown, there is no shortage of creativity and culture in the city. The City of Dubuque Arts & Cultural Affairs Office helps Dubuque's arts and culture scene stay vibrant. Learn more at cityofdubuque.org/artsandculture. Page 662 of 678 Explore the LIBRARY Programming and community events are also held at the Carnegie -Stout Public Library. The library offers a collection of items for all types of adventures. Visit the library at 360 W. 11th St., and learn more at carnegiestout.org. Go to a SHOW The Five Flags Civic Center is a concert and entertainment venue located in downtown Dubuque. Check out upcoming shows and events at fiveflagscenter.com. Play a ROUND A fun and scenic 18-hole public golf course, Bunker Hill is a beautiful place for the entire family to play golf. It offers annual memberships, a full schedule of events, a variety of leagues, programs for junior golfers, private lessons, and more. For details, or to book a tee time, visit golfbunkerhill.com. Page 663 of 678 Living in UBUQUE City Utilities The City of Dubuque provides water, stormwater, sewer, and trash/recycling utilities to all properties in the city. New and returning residential and business customers and customers transfering service (moving from one location to another) can visit cityofdubuque.org/ub to apply for utility services. The City offers income -qualified residential customers a reduction in monthly fees for all four City utilities (water, sanitary sewer, refuse collection, and storm water) of up to 50% of the base rate. Customers must submit an application for consideration. Applications are renewed on an annual basis. Learn more at cityofdubuque.org/ubdiscount. Utility customers can pay a bill: • By Phone 24/7, call 563-589-4144. • Online at cityofdubuque.org/payment. • In -Person at City Hall during Utility Billing business hours. • By Mail at Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001. • By Drop Box outside City Hall by the W. 13th St. entrance. • By Automatic Payments, sign up for ACH at weblink.cityofdubuque.org/forms/ubach Scan the QR Code MOL �.••��� to sign up for ,{•• � automatic payments. 'QS� 12 z b L,-� .. `' , k�lj IIr�. .N"7IN- Other Utility Providers Other utility providers in Dubuque include: Alliant Energy 1-800-255-4268 I alliantenergy.com Maquoketa Valley Electric Cooperative 1-800-927-6068 1 mvec.com Black Hills Energy 1-888-890-5554 I blackhillsenergy.com Dubuque is served by several private telephone, television, and internet service providers. Free internet access is also available at the Carnegie -Stout Public Library. Housing & Community Development Making Dubuque your home starts with where you live. The Housing & Community Development Department provides resources to homeowners, tenants, and landlords. There are several programs available to assist with affordable housing, home repairs, home ownership, and more. Visit cityofdubuque.org/housing to view a full list of programs and services or cityofdubuque.org/incentives to search for available programs by address. Licenses & Permits City and state codes may be complex, but they are necessary to keep our community safe and running smoothly. Building permits, food and liquor licenses, business licenses, special events permits, and more can be found on the City's website at cityofdubuque.org/business. Report 2 DBQ App Residents can request service or report a concern directly to the City using the 'report a concern' button on the City's website or through the Report 2 DBQ mobile app. Help us help you by reporting: • abandoned vehicles on streets • snow/ice issues • park maintenance • street maintenance and potholes • and more! Report 2 DBQ Page 66514 678 DiiaQL'I 'ice s TRASH & Recycling Trash Dubuque uses a pay -as -you throw trash collection system in which customers pay according to how much trash they set out. City -issued tipper carts are available through the Public Works Department. All trash in carts must be bagged and set to the curb no later than 6 a.m. on collection day. For a list of set -out and pricing options, visit cityofdubuque.org/curbsidecollection. The City offers curbside collection services to households within city limits. The program includes trash, recyclables, food scraps, yard waste, and large item pick-up. Contact the Public Works Department to request a cart or bin, schedule a large item collection, and more. Call 563-589-4250 or visit cityofdubuque.org/curbsidecollection. Recycling The City offers unlimited curbside recycling at no charge to customers as a way to divert materials from the landfill. Clean and dry metal, paper, cardboard, and plastics (41-5) are accepted. Styrofoam, plastic bags, tissue/wrapping paper, and other non - recyclable items are not accepted and should go in the garbage. Recycling bins and carts are available through Public Works. ■ 9 of 678 Curbside Composting Yard Waste & Food Scraps The City offers curbside composting services. From April through November, collections are made on a customer's regular collection day with no appointment necessary. Two curbside composting options are available: a 13-gallon cart for $1 per month or a 64-gallon cart for $10 per month. Other food scrap and yard waste collection options include annual decals or single -use stickers. Learn more at cityofdubuque.org/composting. Leaf Rake -Out Collections In the fall, the Public Works Department offers scheduled leaf rake -out collections where large, curbside leaf piles are vacuumed into a collection vehicle. Appointments must be scheduled in advance by submitting a request at cityofdubuque.org/yardwaste or calling 563-589-4250. Acceptable items in the leaf rake -out include loose leaves, pine needles, and pinecones. Grass, brush, plants, and rocks are not accepted. A $20 minimum charge is added to a customer's utility bill for a 40-bag equivalent rake -out pickup. Single -Use Stickers For Excess Trash Single -use stickers for excess trash are available in sheets of five ($10) at area grocery, discount, and hardware stores, and at Utility Billing in City Hall at 50 W. 13th Street. The green single -use stickers may be used for extra bags or items that weigh less than 40 lbs. and are smaller than 2 ft. by 3 ft. that do not fit in a cart. For further information, call the Public Works Department at 563-589-4250. Drop -Off Glass Recycling / Dubuque Metropolitan Area Solid Waste Agency The Dubuque Metropolitan Area Solid Waste Agency (DMASWA) sponsors three drop-off stations for glass recycling. Glass can be placed in the purple containers located at: • DMASWA Landfill Facility, 101 Airborne Rd. • City of Dubuque Municipal Services Center, 925 Kerper Ct. • Asbury Plaza Hy-Vee The DMASWA also helps properly dispose of electronics, household hazardous waste, and other materials through drop-off appointments. Learn more at dmaswa.org. Large Item Collection Need help disposing of large or bulky items that don't fit in your cart? The City will collect items as part of the large item collection program. Schedule a pick-up appointment online at cityofdubuque.org/ curbsidecollection or by calling the Public Works Department at 563-589-4250. The City also offers collection and recycling of old electronics and appliances through this program. ReThink Waste App The City of Dubuque has made it even easier for residents to stay informed about curbside collection, recycling, REThink and programs. Download the free RThiE ReThink Waste DBQ app or visit cityofdubuque.org/rethinkwaste for set -out reminders, collection schedule changes, helpful tips on proper waste disposal, and more! Page 6671k 678 11 GETTING AROUND Dubuque The Jule, Dubuque's public transportation system, connects residents to work, school, healthcare, shopping, and entertainment. Fixed route buses travel throughout the community, making stops at over 280 bus stops. Plan Your Trip The easiest way to plan your trip with the Jule is to utilize the MyRide feature at myride.cityofdubuque.org. MyRide allows passengers to find a bus stop, view upcoming pickup times, track the bus in real time, and plan a trip. Route brochures and maps are available at the Intermodal Transportation Center, City Hall, and Carnegie -Stout Library, or you can call 563-589-4196 with questions. MyJule App Inside the MyJule app you can plan a trip, purchase bus /(gJule passes, and pay for fares all from your phone. The "Mylule" mobile app is available for free download on Android and Apple devices and can be found on Google Play and the App Store. Paratransit Minibus The Jule offers its paratransit minibus for elderly and disabled passengers who are unable to use the fixed route bus system. Riders can apply for the service and schedule trips to receive door-to-door transportation to and from any location in the city. Call The Jule at 563-690-6464 at least one business day in advance to make a ride reservation. Page 668 of 678 Bike, Bus, or Both Residents can plan trips by bike, bus, or both. All Jule buses are equipped with bil<e racl<s for passengers. The Jule's racl< and ride program allows residents to bil<e to a bus stop, utilize public transit for part of their trip, and finish the remainder on their bicycle. --�_ The City also offers free bil<e parl<ing in the Central Avenue parking ramp, and bil<e fix -it stations are located throughout the trail system to mal<e getting around the city as easy as possible. PARKING Downtown Customers have the option to pay for on -street parl<ing in downtown Dubuque. Parl<ing is enforced Monday through Saturday from 8 a.m. to 5 p.m. Parl<ing ramps are available for hourly use and monthly permit parl<ing, depending on the ramp location. The rate for hourly use is $1 per hour with a daily maximum of $10. Free public parl<ing is available in the Port of Dubuque Ramp and the 3rd St. and Bell St. lot. A full list of City parl<ing ramps and lots and parl<ing prices can be found at cityofdubuque.org/parl<ing. Port of Dubuque Ramp (351 Bell St.) Intermodal Parking Facility (351 E. 9th St.) Central Ave. Ramp (975 Central Ave.) A� Five Flags Ramp (100 W. 4th St.) — Iowa St. Ramp (701 Iowa St.) Locust St. Ramp (830 Bluff St.) Accessible spaces are available in each I, lot and ramp. — nlJ hIJC� PUBLIC Safety Police Iowa is one of the safest states in the country and Dubuque is one of the safest cities in Iowa. The Dubuque Police Department works to support a safe and secure community for citizens. Visit cityofdubuque.org/police to submit a tip, file compliment/complaint, or submit other common requests. Ambulance/EMS The Dubuque Fire Department ambulance service provides the following coverage 24 hours a day, seven days a week: basic and advanced life support, emergency and non-emgergency transfers, hospital discharges, inter -facility transfers, and event standby. Visit cityofdubuque.org/ambulance for details. Fire & Rescue Dubuque Fire & Rescue works to protect, assist, and educate the community. Fire & Rescue services include: fire response, emergency medical response and transportation, fire code and inspection enforcement, and more. Learn more at cityofdubuque.org/fire. Smart 911 Seconds matter in an emergency. Smart911 allows residents to create n45 a safety profile for their householdthat can include any information theymay want 9-1-1 dispatchers and firstresponders to have in the event of an emergency. To subscribeto Smart911, visit smart911.com. Alert Iowa Alert Iowa is the State of Iowa's official emergency notification system. State and local officials are able to disseminate emergency and public safety messages to residents to keep them in the know. Learn more and sign up at alert.iowa.gov. 18 Page 670 of 678 Animal Control The City's animal control addresses stray animals, biting incidents, and capture of domestic animals posing a health or safety threat. Stray animals are taken to the Dubuque Regional Humane Society. Learn more at cityofdubuque.org/animalcontrol. Additional Resources Childcare Iowa Child Care Resource & Referral 855-244-5301 1 www.iowaccrr.org/families Education Dubuque Community School District 563-552-3000 1 www.dbgschoots.org Employment Access Dubuque lobs 563-557-9049 1 jobs.accessdubuque.com Healthcare Crescent Community Health Center 563-690-2850 1 www.crescentchc.org Dubuque Visiting Nurse Association 563-556-6200 1 www.unitypoint.org Dubuque County The County offers unique services to the broader Dubuque County region, not just within city limits. • Voting • Birth, marriage, and other licenses • Vehicle registration • License plates • Property taxes and more 563-589-1300 1 www.dubuquecounty.org Housing City of Dubuque Housing & Community Development Department 563-589-4230 1 cityofdubuque.org/housing Transportation DuRide Senior Transportation 563-451-4999 1 www.duridedbq.com The lute 563-589-4196 1 www.juletransit.org Food & Essentials United Way 2-1-1 1 www.211iowa.org State of Iowa State services are available to all residents living in Iowa. • Food stamps and other assistance • Driver's licenses • Medicare and other health care • Plus more www.iowa.gov Page 6711#678 THE CITY OF DUB a FE Masterpiece on the Mississippi • 50 W. 13th Street Dubuque, IA 52001 Brad M. Cavanagh Mayor w Ric W. Jones At -Large WWI -Y rl I David T. Resnick At -Large Susan R. Farber ■ Laura J. Roussell ■ Danny C. Sprank ■ Katy A. WethaI First Ward Second Ward Third Ward Fourth Ward