Loading...
Mediacom Annual Report 2007 Part 1Mediacom 2007 Annual Report • • ORDINANCE Title IUSection 6 /Consumer Protection (4) Telephone & Office Availability (A) Office is maintained at 3033 Asbury Rd., Dubuque, IA. Office is open Monday thru Fri. 9 -6. Sat. 8 -12 p.m. (B) Toll Free Number is maintained 800 - 747 -8021 24/7. (C) Under normal operating conditions the following standards shall be met by a Grantee ninety (90) percent of the time, measured quarterly. (i) Telephone answering time shall not exceed thirty seconds, and the time to transfer the call to a customer service representative (including hold time) shall not exceed an additional thirty (30) seconds. See attached. (ii) A customer will receive a busy signal less than three (3) III percent of the time. See attached. (iii) When the business office is closed, an answering machine or service capable of receiving and recording service complaints and inquiries shall be employed. Inquiries received after hours must be responded to by a trained representative of Grantee on the next business day. To the extent possible, the after -hours answering service shall comply with the same telephone answer time standard set for in this Section. All of the Dubuque calls are answered by a trained representative 24/7. • • • Compliance Statement for Quarters 1,2,3,4 of 2007: MCC Iowa LLC has reviewed the customer service reporting information relative to the customer service requirements in the franchise and determined that the standard was met for answering calls within 30 seconds 90% of the time. MCC Iowa LLC data indicates that calls received twenty -four (24) hours per day, seven (7) days per week were answered within thirty (30) seconds ninety (90%) percent of the time. For the same period customers received a busy signal 2% of the time which was well within the required 3%. To the best of its knowledge, MCC Iowa LLC verifies that all other customer service requirements of the franchise have been met or exceeded for the period. Kathleen McMullen Area Manager • • • ORDINANCE Title II/Section/Consumer Protection (5) Scheduling and Completing Service (A) Installation, Outages and Service Calls. Under Normal Operating Conditions, each of the following standards shall be met by all Grantees at least 95% of the time, as measured on a quarterly basis: (i) Repairs and Maintenance for service interruptions and other repairs not requiring work within a subscriber's premises must be completed within twenty -four (24) hours after the subscriber reports the problem to the Grantee or its representative of the Grantee. Work on all other requests for service must be begin by the next business day after notification of the problem. All such work must be completed within three (3) days from the date of the initial request, except installation request. In any case where, for reasons beyond a Grantee's control, the work could not be completed in the specified time periods even with the exercise of all due diligence, the Grantee shall complete the wok in the shortest time possible; the failure of a Grantee to hire sufficient staff or to properly train its staff shall not justify a Grantee's failure to comply with this provision. Except as federal law requires, no charge shall be made to the subscriber for this service, except for the cost of repairs to the Grantee's equipment or facilities where it can be documented that the equipment or facility was damaged by a subscriber. System outages affecting more than 500 subscribers shall be acted upon within four hours after the Grantee becomes aware of the outage including Saturdays, Sundays, and legal holidays. The system in Dubuque complies with the above standard 95% of the time. (ii) The appointment windows for installations, service calls, and other Installation activities will be either a specific time or at maximum, a 4 -hour time block during normal business hours. The system in Dubuque complies with the 4 -hour time block for installations, service calls, and other installation activities. (iii) A Grantee may not cancel an appointment with a subscriber after the close of business on the business day preceding the appointment. If a Grantee's representative is running late for an • • • ORDINANCE Title II/Section/Consumer Protection (5) Scheduling and Completing Service (A) Installation, Outages and Service Calls. Under Normal Operating Conditions, each of the following standards shall be met by all Grantees at least 95 % of the time, as measured on a quarterly basis: (i) Repairs and Maintenance for service interruptions and other repairs not requiring work within a subscriber's premises must be completed within twenty -four (24) hours after the subscriber reports the problem to the Grantee or its representative of the Grantee. Work on all other requests for service must be begin by the next business day after notification of the problem. All such work must be completed within three (3) days from the date of the initial request, except installation request. In any case where, for reasons beyond a Grantee's control, the work could not be completed in the specified time periods even with the exercise of all due diligence, the Grantee shall complete the wok in the shortest time possible; the failure of a Grantee to hire sufficient staff or to properly train its staff shall not justify a Grantee's failure to comply with this provision. Except as federal law requires, no charge shall be made to the subscriber for this service, except for the cost of repairs to the Grantee's equipment or facilities where it can be documented that the equipment or facility was damaged by a subscriber. System outages affecting more than 500 subscribers shall be acted upon within four hours after the Grantee becomes aware of the outage including Saturdays, Sundays, and legal holidays. The system in Dubuque complies with the above standard 95% of the time. (ii) The appointment windows for installations, service calls, and other Installation activities will be either a specific time or at maximum, a 4 -hour time block during normal business hours. The system in Dubuque complies with the 4 -hour time block for installations, service calls, and other installation activities. (iii) A Grantee may not cancel an appointment with a subscriber after the close of business on the business day preceding the appointment. If a Grantee's representative is running late for an Appointment with a subscriber and will not be able to keep the appointment as scheduled, the subscriber will be contacted, and the appointment rescheduled, as necessary, at a time which is convenient for the subscriber. The Dubuque office is in compliance with this standard. Each Grantee shall perform service calls, installations, and disconnects at least during normal business hours. In addition maintenance service capability enabling the prompt location and correction of major system malfunctions shall be available on a twenty -four (24) hour basis. The Dubuque system is in compliance with the service calls, installations, and disconnects being done during normal business hours. Service capability is 24/7. Emergency maintenance. Grantee shall keep emergency system maintenance and repair staff, capable of responding to and repairing system malfunctions or interruptions, on a twenty-four (24) hour basis. The Dubuque system is in compliance with emergency maintenance 24/7. Other Inquiries. Under Normal Operating Conditions, billing inquiries and requests for service, repair, and maintenance not involving service interruptions must be acknowledged by a trained customer service representative within twenty-four (24) hours, or prior to the end of the next business day, which ever is earlier. A Grantee shall respond to all other inquiries within five (5) business days of the inquiry or complaint. The Dubuque system has 24/7 customer service that responds to all calls and inquiries. Repair of Facilities. Except as federal law requires, no charge shall be made to the subscriber for repairs or maintenance of Grantee -owned equipment or facilities, except for the cost of Repairs to the Grantee's equipment or facilities where it can be shown that the equipment or facility was damaged by a subscriber. The Dubuque system is in compliance with this requirement. (F) Missed Appointments. If a subscriber experiences a missed appointment due to the fault of a Grantee, the Grantee shall pay the subscriber twenty (20) dollars for each missed appointment, or such other amount as the City and the Grantee may agree, in addition to any other penalties or liquidated damages. The Dubuque system is in compliance with giving customers a $20.00 credit for missed appointments. (G) Mobility - Limited Subscribers. With regard to mobility - limited subscribers, upon subscriber request, each Grantee shall arrange for pickup and/or replacement of converters or other Grantee equipment at the subscriber's address or by a satisfactory equivalent (such as the provision of a postage - prepaid mailer). The Dubuque system is in compliance with picking up equipment at subscribers request or sending a prepaid mailer if they prefer to mail it to us. • • • ORDINANCE TITLE II/Section 6 /Consumer Protection (6) Interruptions of Service Interruption of Service. A grantee may intentionally interrupt service on the cable system only for good cause and for the shortest time possible and, except in emergency situations or to the extent necessary to fix the affected subscriber's service problems, only after a minimum of forty -eight (48) hours' prior notice to subscribers and the City of the anticipated service interruption; provided, however, that planned maintenance that does not require more than two (2) hours' interruption of service and that occurs between the hours of 12:00 midnight and 6:00 a.m. shall not require such notice to subscribers, but shall require notice to the City no less than twenty -four hours prior to the anticipated service interruption. The Dubuque system does planned maintenance between the hours of 12:00 midnight and 6:00 a.m. • • • ORDINANCE Title II/Section 6 /Consumer Protection (7) Notice to Subscribers (A) When a subscriber is connected or reconnected to a cable system and at least once annually afterwards, and at any time upon request, the Grantee shall provide each subscriber with written information concerning the following. Copies of all such materials provided to subscribers shall also be provided to the City. Such information shall also be made available on a generally accessible Internet site. (i) a description of products and services offered, including a schedule of rates and charges, a list of channel positions, and description of programming services, options, and conditions; Mediacom I Internet I Mediacom Online Mediacom Mediacom Online Mediacom Online Max Mediacom Online Access Online Security Home Networking Internet FAQ Packages & Pricing Nome Spedal Offers Cable TV Internet Phone Business Services Custer* Support About w Attention Gamers: Mediacom Online is XBOXTM Certified! Mediacom ONLINE 8Mbps For speed, security and premium content. up to 128x FASTER than 56K dial - up Up to 5 TIMES ` �� FASTER THAN DSL 1.5 Mbps SERVICE FREE PC SECURITY TOOLS with virus protection and pop up prevention With download speeds* of up to 8 Mbps and upload speeds of up to 512K Mediacom Online's residential service gives you more power to surf sites faster, play online games better, download video, music and more. There's no interruption when using the phone, watching TV and surfing the Internet at the same time. Just How Fast Is 8 Mbps? With a dial -up connection it can seem like hours (and sometimes it really Isi to download new software or a movie trailer This demon stration compares Mediacom Online 8Mbps to standard 56K dial -up. And if you need even more speed. Mediacom Online Max 15 Mbps is even raster! With Digital Cable or Phone Service, Mediacom Online including modem is lust '45" Details *Online rates are separate monthly fees. Mediacom Online Features Time Less Than 1 Second http: / /www.mediacomcable.com /internet online.html WcO Page • Always -on, speedy Internet connection • No extra phone line, no long -term contracts • A cablemodem, 11 email addresses, and web space • Full suite of security tools including virus protection, pop -up blockers, anti - spyware, spam filtering & more • MediacomToday.com, ESPN 360 & Disney Connection • 24/7 technical support • 30 -day money back guarantee within first month Page 1 of 3 Contact Us My Account Your Local Zip is: Enter Zip Code ( L' Go Photo Download Music. Download Mediacom 6K Dial-Up Modem 3/31/2008 • Mediacom 1 Internet 1 Mediacom Online Page 2 of 3 Photo (Ls MB) E -Mail with attachments (3 MB) Music (5 MB) Movie Clip (10 MB) Software (30 MB) 100 1 second 3 seconds 5 seconds 10 seconds 31 seconds 8 seconds 16 seconds 26 seconds 53 seconds 1 minute 47 seconds 3 minutes 44 seconds 7 minutes 29 seconds 12 minutes 28 seconds 24 minutes 57 seconds 1 hour 14 minutes 53 seconds * Many factors affect download speeds such as Internet traffic at individual sites being accessed. Actual speeds may vary and are not guaranteed. Speed source: numion.com 0 Are Mediacom Online services available in my area? Mediacom Online Free Content • .1Ita 0101.0 Download Times Mediacom Standard DSL Dial -up Modem ONLINE 1.5Mbps 56K Lntor Zip Code Go MediacomToday.com: Make It Your Home Page - it's your quick and informative gateway for Internet searches, accessing games, checking local TV listings, and downloading video and your favorite music. It's your source for local and national news, weather, financial reports and more Best of all, it's a great daily source for all of your community information. Disney Connection - explore a virtual playground of a robust collection of broadband content for kids and families, including video, rich graphics and music from The Walt Disney Company. ESPN360 features exclusive and live programming, unique behind -the- scenes coverage, and in -depth analysis from ESPN commentators. ESPN360 also offers fans access to single and multi - player video games, and the ability to customize all of this great content according to their interests. Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -Speed Business Solutions Site Map 1 Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies CO 2007 Mediacom Communications Corporation. All Rights reserved. http://www.mediacomcable.com/internet_online.html 3/31/2008 • Mediacom R Mediacom I Phone Phone Service: Features Our Advantage Phone FAQ Packages & Pricing 8 6 e Use Your Existing Phone & Home Wiring Mediacom phone uses all of your existing home phone equipment, jacks, outlets and in -home wiring. Mediacom provides the phone modem, which connects to any one of your phone outlets or jacks, activating every phone on that line. Home Special Offers Cable TV http: / /www.mediacomcable.com /phone.html Internet Add Mediacom Phone Service And Save A Bundle With ra,: other Mediacom service: With Ed her Family Cable or Higher, OR Mediacom Online Internet service: With Butt; Family Cable or Higher, AND Mediacom High-Speed Internet service: $ 49 9$ A N $ 95 A M. t $ 95 77 a oh Details `Above phone rates are separate montly fees, Pay The Same Flat Monthly Fee Every Month 1- 877 - 304 -7466 Contact Us Your local Zip is: Enter Zip Code Is Phone service available in my area? Enter Zip Code Monthly Yearly Savings Savings $ 10 $ 120 $ 20 $ 240 Page 1 of 2 My Account Phone Business Services Customer Support About Us Across town or across the country, talk as long as you want, whenever you want, for a flat monthly rate as low as $29.95 plus taxes and fees! • Unlimited local and nationwide calling to anywhere in the 50 United States, Puerto Rico, the U.S. Virgin Islands and to all of Canada for one low monthly rate • Includes 14 popular calling features like Voice Mail, Caller ID and Call Waiting • Deal with one company and one bill for all of your cable, Internet and phone services • Professional standard installation and 24/7 customer support • Access optional services like International calling at competitive rates • Keep your current phone number, or get a new one ° Go Mediacorn® Phone UNLIMITED LOCAL & NATIONWIDE CALLING hat's Something o Talk About! As Low As $2 g 95 Per Month All you pay is your monthly fee and any mandatory local, state and federal taxes and applicable fees. No more confusing extras like subscriber line fees that can add up to $6.50 or more each month to your bill. The only other charges that will appear on your 3/31/2008 • Mediacom Phone Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -Speed Business Solutions Site Map 1 Terms of Use 1 Privacy Policy Copyright and Trademark Policies V 2007 Mediacom Communications Corporation. All Rights reserved. Page 2 of 2 bill are for the optional features you select like International and collect calls. Satisfaction Guaranteed Mediacom is in your community, so you can depend upon 24/7 customer care. And like our cable and Internet services. Mediacom phone comes with a 30 -Day Money -Back Guarantee http:// www .mediacomcable.com/phone.html 3/31/2008 Mediacom I Cable TV I On Demand / Pay- Per -View • Mediacom. Family Cable Digital Cable Music Choice On- Screen Guide On Demand / Pay- Per -View - On Demand Schedule - Pay- Per -View Movies - Pay- Per -View Events Digital Plus Sports Pak HDTV DVR Channel Line -Up Packages & Pricing Pay-Per--View With digital cable TV, ordering Pay- Per -View is just a click away Just use your remote and follow the on- screen instructions in your pay -per- view listings menus to order movies, championship boxing, wrestling. concerts, seasonal sports packages like ESPN College Football and other special events on pay -per- view. Check out the current pay -per- view schedule in your area. Home Special Offers Cable TV Internet Phone BusMus $ervk.s Customer Support About Wt View what you want, when you want from nearly 700 different movies and programs each month. Simply use your remote control to make your selection and to stop, pause, rewind and replay your program. On Demand is available to digital cable TV and /or Star Pak customers in VOD areas. VOD Programming requires a digital converter, not available to subscribers utilizing a cable card. D 1 . Order from a huge selection of blockbuster movies and free On Demand favorites. Music CHOICE D SPORTS KOOL. On Demand Movies Featured This Month: Stardust ouery ,ON DEMAND 3:10 to Yuma Is On Demand service available in my area? Your Local Zip is: Enter Zip Code Go Good Luck Chuck For more great On Demand titles this month, Click Here. "Movies, schedules. pricing and ratings subject to change. Contact Us My Account Michael Clayton Page 1 of 2 Watch as often as you want for 24 hours. Experience the convenience and variety of a video store without leaving home. Movies are priced at $3.99 or Tess, and since On Demand is available through your TV, there is never a tape to rewind or return. Enter Zip Code Free On Demand Programming With new programs every week, there is always something new to watch with Free On Demand programs for no additional charge. Here's a sample: Discovery® On Demand brings you the best of the Discovery Channel®, Discovery Health®, Discovery Kids TM, TLCTM, Animal PlanetTM, Military ChannelTM, Travel ChannelTM and more. MUSIC VIDEOS, EXCLUSIVE INTERVIEWS AND MORE! Now you can watch your favorite music videos anytime you want with Music Choice® On Demand! Plus watch MC Exclusive for shows, free interviews and performances you won't see anywhere else. SPORTSKOOL® is the first television network dedicated to delivering in- depth sports expert instruction and coaching for a wide range of sports and athletic activities. SPORTSKOOL® helps athletes of all ages take their game to the next level by offering guidance and insider tips from the world's best athletes. http:// www. mediacomcable .com /cable_ppv.html 3/31/2008 Mediacom 1 Cable TV 1 On Demand / Pay- Per -View Page 2 of 2 *Free On Demand programs subject to change. Premium Channels On Demand On Demand premium services at no additional charge! On Demand transforms the premium channels you subscribe to (HBO, Showtime, The Movie Channel, Cinemax, and Starz) into your own personal video library. With On Demand, you have instant access to a tremendous assortment of additional hit shows and movies plus, a selection of offerings that are viewable for up to four weeks. Best of all, you can pause and rewind programs just like a VCR or DVD player and watch them over and over again - all for no additional charge. COMMEliws Starz On Demand Select from up to 100 movies, new and different titles are added every month. Showtime On Demand Enjoy great movies, family shows and world championship boxing. Plus The Movie Channel On Demand is included with comedies, action adventure, adult features and more. Choose from over 200 programs every month. `On Demand premium services subject to change. DEMAND" Site Map Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies © 2007 Mediacom Communications Corporation. All Rights reserved. HBO On Demand Catch the early seasons of Emmy- winning series like The Sopranos, plus original movies and series, family programs and sporting events. Choose from over 100 HBO programs each month. Cinemax On Demand Watch the best movies, plus late night features on your schedule. New programs are available every week including premieres of all Cinemax See It Saturday movies, the Thursday before, so you can see the biggest Hollywood hits first. Where available. On Demand services are included in Mediacom digital programming services and require a digital converter. Movies On Demand, special events and some other On Demand programming require a per program charge for each rental window. Premium On Demand services are included at no additional charge only for the premium service specifically included in the Star Pak purchased. Service is available to residential customers only. Offers, packages, prices. programming availability, channel lineups, service features, specifications, terms and conditions may vary among areas. Federal. state and local taxes, governmental regulatory fees and surcharges, franchise, copyright fees and other charges. if any, are additional. Call your local Mediacom office for complete details. Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -Speed Business Solutions http:// www. mediacomcable .com/cable_ppv.html 3/31/2008 Mediacom 1 Cable TV 1 On Demand / Pay- Per -View � Mediacom Family Cable Digital Cable Music Choice On- Screen Guide On Demand / Pay- Per -View - On Demand Schedule - Pay - Per -View Movies - Pay- Per -View Events Digital Plus Sports Pak HDTV DVR Channel Line -Up Packages & Pricing Pay--Per-View With digital cable TV, ordering Pay- Per -View is just a click away Just use your remote and follow the on- screen instructions in your pay -per- view listings menus to order movies, championship boxing, wrestling, concerts, seasonal sports packages like ESPN College Football and other special events on pay -per- view. Check out the current pay -per- view schedule in your area. Nome Spada( Offers Cable TV Internet Phone Badness Servkes Customer Support About Its Order from a huge selection of blockbuster movies and free On Demand favorites. View what you want, when you want from nearly 700 different movies and programs each month. Simply use your remote control to make your selection and to stop, pause, rewind and replay your program. On Demand is available to digital cable TV and /or Star Pak customers in VOD areas. VOD Programming requires a digital converter, not available to subscribers utilizing a cable card. Stardust D O OM 'ON DE MAM 6. MUSIC CHOICE D SPORTSKOOL On Demand Movies Featured This Month: 3:10 to Yuma Which movie do you want to watch now? For more great On Demand titles this month, Click Here. `Movies, schedules, pricing and ratings subject to change. Is On Demand service available in my area? Contact Us My Account Your Local Zip is: ! Enter Zip Code Good Luck Chuck Michael Clayton Watch as often as you want for 24 hours. Experience the convenience and variety of a video store without leaving home. Movies are priced at $3.99 or less, and since On Demand is available through your TV, there is never a tape to rewind or return. j Enter Zip Code j (q Free On Demand Programming With new programs every week, there is always something new to watch with Free On Demand programs for no additional charge. Here's a sample: Discovery@ On Demand brings you the best of the Discovery Channel®, Discovery Health®, Discovery KidsTM, TLCrM, Animal PlanetTM, Military ChannelTM, Travel ChannelTM and more. Page 1 of 2 Go MUSIC VIDEOS, EXCLUSIVE INTERVIEWS AND MORE! Now you can watch your favorite music videos anytime you want with Music Choice® On Demand! Plus watch MC Exclusive for shows, free interviews and performances you won't see anywhere else. SPORTSKOOL® is the first television network dedicated to delivering in- depth sports expert instruction and coaching for a wide range of sports and athletic activities. SPORTSKOOL® helps athletes of all ages take their game to the next level by offering guidance and insider tips from the world's best athletes. http: / /www.mediacomcable.com /cable _ppv.html 3/31/2008 Mediacom 1 Cable TV 1 On Demand / Pay- Per -View Page 2 of 2 'Free On Demand programs subject to change. Premium Channels On Demand On Demand premium services at no additional charge! On Demand transforms the premium channels you subscribe to (HBO, Showtime, The Movie Channel, Cinemax, and Starz) into your own personal video library. With On Demand, you have instant access to a tremendous assortment of additional hit shows and movies plus, a selection of offerings that are viewable for up to four weeks. Best of all, you can pause and rewind programs just like a VCR or DVD player and watch them over and over again - all for no additional charge. s irr L on demand J0WflMElt.. r'r-moviechar :i on demand_..; Starz On Demand Select from up to 100 movies, new and different titles are added every month. Showtime On Demand Enjoy great movies, family shows and world championship boxing. Plus The Movie Channel On Demand is included with comedies, action adventure, adult features and more. Choose from over 200 programs every month. 'On Demand premium services subject to change. HBO On Demand Catch the early seasons of Emmy - winning series like The Sopranos, plus original movies and series, family programs and sporting events. Choose from over 100 HBO programs each month. Cinemax On Demand Watch the best movies, plus late night features on your schedule. New programs are available every week including premieres of all Cinemax See It Saturday movies, the Thursday before, so you can see the biggest Hollywood hits first. Where available, On Demand services are included in Mediacom digital programming services and require a digital converter. Movies On Demand, special events and some other On Demand programming require a per program charge for each rental window. Premium On Demand services are included at no additional charge only for the premium service specifically included in the Star Pak purchased. Service is available to residential customers only. Offers, packages, prices, programming availability, channel lineups, service features, specifications, terms and conditions may vary among areas. Federal, state and local taxes, governmental regulatory fees and surcharges, franchise, copyright fees and other charges, if any, are additional. Call your local Mediacom office for complete details. Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -speed Business Solutions Site Map 1 Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies © 2007 Mediacom Communications Corporation. All Rights reserved. http:// www. mediacomcable .com /cable_ppv.html 3/31 /2008 Mediacom >, ONLINE Home Watch • • Mediacom Copyright © 2007 Xanboo, Inc. All Rights Reserved I Xanboo Corporate 1 Privacy Policy Horne Watch User ID: Password: new [customer? reuister now! forgot password? Home I How Does It Work? I Devices I Online Store I Contact Us I Fag I About Us STAY CONNECTED TO WHAT'S IMPORTANT TO YOU FROM ANYWHERE. ANYTIME. USING A WEB- ENABLED PHONE OR PC! • VIEW LIVE VIDEO • CONTROL LIGHTING • MONITOR TEMPERATURE • RECEIVE ALERTS & STATUS REPORTS FROM SENSORS IN YOUR HOME • AND MUCH MORE! Page 1 of 1 m - NEW CUSTOMER REGISTRATION https: / /mediacom.xanboo.com/ 3/31/2008 • Mediacom Online sm, powered by LocalToolbox - serving Mediacom,Customers • Mediacom • Support Tool's Mediacom Online(sm) Help 1roubleshootmg Tr Support Help Home Online Services Home Networking Webrn,e! Snttw /Downloads New inst online Pole Getting Started Cable Modems Service Requirements Online Policies CommCenter Online Safety Viruses Firewall Settings Member Services Quick Adding Email Reference Personal Web Site Off -Net Use Online Policies POP: CornmCenter martmchsr com SMTP: FAQ mad.mrhsr com Online Policies Newsgroups netnews mchsi. com Outlook Express Config Personal Pages: Viruses username.home.rnchsi. com Fraud and Abuse FTP: Static, Sticky, and Dynamic IPs ffp•Uor load me hsi com Webmail: cnmmrenter.mchsr.coni OS Help Mac OS Config XP Config Application Help. Email Browser News Groups Home Networking / Advanced Internet Servers Broadband Routers / NAT Mediacom Online(sm) States Select your state Select a State Contact Us Page 1 of 2 My Account Mediacom_Communities Webmail Member_Services Help Mediacom News ar on, orporate Wr- witr' Prces,: rtel!'atieti Int''rr•str r'tedhaa>m ' http: / /www.mchsi.com/help/ 3/31/2008 Me di 2007 Annual Report (A) Office is maintained at 3033 Asbury Rd., Dubuque, IA. Office is open Monday thru Fri. 9 -6. Sat. 8 -12 p.m. (B) Toll Free Number is maintained 800- 747 -8021 24/7. (C) Under normal operating conditions the following standards shall be met by a Grantee ninety (90) percent of the time, measured quarterly. (i) Telephone answering time shall not exceed thirty seconds, and the time to transfer the call to a customer service representative (including hold time) shall not exceed an additional thirty (30) seconds. See attached. ORDINANCE Title IUSection6 /Consumer Protection (4) Telephone & Office Availability (ii) A customer will receive a busy signal less than three (3) percent of the time. See attached. (iii) When the business office is closed, an answering machine or service capable of receiving and recording service complaints and inquiries shall be employed. Inquiries received after hours must be responded to by a trained representative of Grantee on the next business day. To the extent possible, the after -hours answering service shall comply with the same telephone answer time standard set for in this Section. All of the Dubuque calls are answered by a trained representative 24/7. Compliance Statement for Quarters 1,2,3,4 of 2007: MCC Iowa LLC has reviewed the customer service reporting information relative to the customer service requirements in the franchise and determined that the standard was met for answering calls within 30 seconds 90% of the time. MCC Iowa LLC data indicates that calls received twenty -four (24) hours per day, seven (7) days per week were answered within thirty (30) seconds ninety (90%) percent of the time. For the same period customers received a busy signal 2% of the time which was well within the required 3 %. To the best of its knowledge, MCC Iowa LLC verifies that all other customer service requirements of the franchise have been met or exceeded for the period. Kathleen McMullen Area Manager time. ORDINANCE Title II /Section/Consumer Protection (5) Scheduling and Completing Service (A) Installation, Outages and Service Calls. Under Normal Operating Conditions, each of the following standards shall be met by all Grantees at least 95 % of the time, as measured on a quarterly basis: (i) Repairs and Maintenance for service interruptions and other repairs not requiring work within a subscriber's premises must be completed within twenty -four (24) hours after the subscriber reports the problem to the Grantee or its representative of the Grantee. Work on all other requests for service must be begin by the next business clay after notification of the problem. All such work must be completed within three (3) days from the date of the initial request, except installation request. In any case where, for reasons beyond a Grantee's control, the work could not be completed in the specified time periods even with the exercise of all due diligence, the Grantee shall complete the wok in the shortest time possible; the failure of a Grantee to hire sufficient staff or to properly train its staff shall not justify a Grantee's failure to comply with this provision. Except as federal law requires, no charge shall be made to the subscriber for this service, except for the cost of repairs to the Grantee's equipment or facilities where it can be documented that the equipment or facility was damaged by a subscriber. System outages affecting more than 500 subscribers shall be acted upon within four hours after the Grantee becomes aware of the outage including Saturdays, Sundays, and legal holidays. The system in Dubuque complies with the above standard 95 % of the (ii) The appointment windows for installations, service calls, and other Installation activities will be either a specific time or at maximum, a 4 -hour time block during normal business hours. The system in Dubuque complies with the 4 -hour time block for installations, service calls, and other installation activities. (iii) A Grantee may not cancel an appointment with a subscriber after the close of business on the business day preceding the appointment. If a Grantee's representative is running late for an ORDINANCE Title IUSection/Consumer Protection (5) Scheduling and Completing Service (A) Installation, Outages and Service Calls. Under Normal Operating Conditions, each of the following standards shall be met by all Grantees at least 95 % of the time, as measured on a quarterly basis: (i) Repairs and Maintenance for service interruptions and other repairs not requiring work within a subscriber's premises must be completed within twenty -four (24) hours after the subscriber reports the problem to the Grantee or its representative of the Grantee. Work on all other requests for service must be begin by the next business day after notification of the problem. All such work must be completed within three (3) days from the date of the initial request, except installation request. In any case where, for reasons beyond a Grantee's control, the work could not be completed in the specified time periods even with the exercise of all due diligence, the Grantee shall complete the wok in the shortest time possible; the failure of a Grantee to hire sufficient staff or to properly train its staff shall not justify a Grantee's failure to comply with this provision. Except as federal law requires, no charge shall be made to the subscriber for this service, except for the cost of repairs to the Grantee's equipment or facilities where it can be documented that the equipment or facility was damaged by a subscriber. System outages affecting more than 500 subscribers shall be acted upon within four hours after the Grantee becomes aware of the outage including Saturdays, Sundays, and legal holidays. The system in Dubuque complies with the above standard 95 % of the time. (ii) The appointment windows for installations, service calls, and other Installation activities will be either a specific time or at maximum, a 4 -hour time block during normal business hours. The system in Dubuque complies with the 4 -hour time block for installations, service calls, and other installation activities. (iii) A Grantee may not cancel an appointment with a subscriber after the close of business on the business day preceding the appointment. If a Grantee's representative is running late for an Appointment with a subscriber and will not be able to keep the appointment as scheduled, the subscriber will be contacted, and the appointment rescheduled, as necessary, at a time which is convenient for the subscriber. The Dubuque office is in compliance with this standard. Each Grantee shall perform service calls, installations, and disconnects at least during normal business hours. In addition maintenance service capability enabling the prompt location and correction of major system malfunctions shall be available on a twenty -four (24) hour basis. The Dubuque system is in compliance with the service calls, installations, and disconnects being done during normal business hours. Service capability is 24/7. Emergency maintenance. Grantee shall keep emergency system maintenance and repair star, capable of responding to and repairing system malfunctions or interruptions, on a twenty -four (24) hour basis. The Dubuque system is in compliance with emergency maintenance 24/7. Other Inquiries. Under Normal Operating Conditions, billing inquiries and requests for service, repair, and maintenance not involving service interruptions must be acknowledged by a trained customer service representative within twenty -four (24) hours, or prior to the end of the next business day, which ever is earlier. A Grantee shall respond to all other inquiries within five (5) business days of the inquiry or complaint. The Dubuque system has 24/7 customer service that responds to all calls and inquiries. Repair of Facilities. Except as federal law requires, no charge shall be made to the subscriber for repairs or maintenance of Grantee -owned equipment or facilities, except for the cost of Repairs to the Grantee's equipment or facilities where it can be shown that the equipment or facility was damaged by a subscriber. The Dubuque system is in compliance with this requirement. (F) (G) Mobility - Limited Subscribers. With regard to mobility - limited subscribers, upon subscriber request, each Grantee shall arrange for pickup and/or replacement of converters or other Grantee equipment at the subscriber's address or by a satisfactory equivalent (such as the provision of a postage - prepaid mailer). Missed Appointments. If a subscriber experiences a missed appointment due to the fault of a Grantee, the Grantee shall pay the subscriber twenty (20) dollars for each missed appointment, or such other amount as the City and the Grantee may agree, in addition to any other penalties or liquidated damages. The Dubuque system is in compliance with giving customers a $20.00 credit for missed appointments. The Dubuque system is in compliance with picking up equipment at subscribers request or sending a prepaid mailer if they prefer to mail it to us. ORDINANCE TITLE IUSection 6 /Consumer Protection (6) Interruptions of Service Interruption of Service. A grantee may intentionally interrupt service on the cable system only for good cause and for the shortest time possible and, except in emergency situations or to the extent necessary to fix the affected subscriber's service problems, only after a minimum of forty -eight (48) hours' prior notice to subscribers and the City of the anticipated service interruption; provided, however, that planned maintenance that does not require more than two (2) hours' interruption of service and that occurs between the hours of 12:00 midnight and 6:00 a.m. shall not require such notice to subscribers, but shall require notice to the City no less than twenty -four hours prior to the anticipated service interruption. The Dubuque system does planned maintenance between the hours of 12:00 midnight and 6:00 a.m. ORDINANCE Title IUSection 6 /Consumer Protection (7) Notice to Subscribers (A) When a subscriber is connected or reconnected to a cable system and at least once annually afterwards, and at any time upon request, the Grantee shall provide each subscriber with written information concerning the following. Copies of all such materials provided to subscribers shall also be provided to the City. Such information shall also be made available on a generally accessible Internet site. (i) a description of products and services offered, including a schedule of rates and charges, a list of channel positions, and description of programming services, options, and conditions; Mediacom I Internet 1 Mediacom Online Mediicom0 Mediacom Online Mediacom Online Max Mediacom Online Access Online Security Home Networking Internet FAQ Packages & Pricing Home Spedal Offers Cable TV Internet Phone Business Services Customer Support About Us Attention Garners: Mediacom Online is XBOXr" Certified! Mediacomt ONLINE ■ Up to ifft FA than 56K dial -up •♦ Up to 5 TIMES " �i For speed, FASTER THAN DSL 1.5 Mbps SERVICE security and premium FREE PC With virus rotectn SECURITY and po o up content. Tools - prevention With download speeds* of up to 8 Mbps and upload speeds of up to 512K Mediacom Online's residential service gives you more power to surf sites faster, play online games better, download video, music and more. There's no interruption when using the phone, watching TV and surfing the Internet at the same time. Just How Fast Is 8 Mbps? With a dial -up connection it can seem like hours (and sometimes 11 really Is) to download new software or a movie trailer. This demonstration compares Mediacom Online 8Mbps 10 standard 56K dial -up. Ana if you need even more speed. Meciacorn Online Max 15 Mbps Is even faster! Mediacom Pilot r) 'lisrrt't;R d 6i lii�.l , la I With Digital Cable or Phone Service, Mediacom Online including modem Is lust Details 'Online rates are separate monthly fees. Mediacom Online Features • Always -on, speedy Internet connection • No extra phone line, no long -term contracts • A cablemodem, 11 email addresses, and web space • Full suite of security tools including virus protection, pop -up blockers, anti - spyware, spam filtering & more • MediacomToday.com, ESPN 360 & Disney Connection • 24/7 technical support • 30 -day money back guarantee within first month http://www.mediacomcable.com/internet online.html Page 1 of 3 Contact Us My Account Your Local Zip is: I Enter Zip Code i Go 45" 3/31/2008 Mediacom 1 Internet 1 Mediacom Online Page 2 of 3 Music (5 MB) Download Times Photo (1.5 MB) E -Mail with attachments (3 MB) Movie Clip (10 MB) Software (30 MB) t errs _ MEI cxri ntlR SKIM tiRRYglyp _ 00: Mediacom Online Free Content Mediacom Standard DSL Dial -up Modem ONLINE 1.5 Mbps 56K 8Mbps 1 second 3 seconds 5 seconds 10 seconds 31 seconds 0 Are Mediacom Online services available in my area? Site Map 1 Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies 2007 Mediacom Communications Corporation. All Rights reserved. 8 seconds 16 seconds 26 seconds 53 seconds 1 minute 47 seconds 3 minutes 44 seconds 7 minutes 29 seconds 12 minutes 28 seconds 24 minutes 57 seconds 1 hour 14 minutes 53 seconds • Many factors affect download speeds such as Internet traffic at individual sites being accessed. Actual speeds may vary and are not guaranteed. Speed source: numion.com Enter Zip Code l 1 j MediacomToday.com: Make It Your Home Page - it's your quick and informative gateway for Internet searches, accessing games, checking local TV listings, and downloading video and your favorite music. It's your source for local and national news, weather, financial reports and more. Best of all, it's a great daily source for all of your community information. Disney Connection - explore a virtual playground of a robust collection of broadband content for kids and families, including video, rich graphics and music from The Walt Disney Company. ESPN360 features exclusive and live programming, unique behind -the- scenes coverage, and in -depth analysis from ESPN commentators. ESPN360 also offers fans access to single and multi - player video games, and the ability to customize all of this great content according to their interests. Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -Speed Business Solutions http:// www. mediacomcable .com/internet_online.html 3/31/2008 Mediacom I Phone Mediacom Phone Service Features Our Advantage Phone FAQ Packages & Pricing M in El ICI s s 9 e Use Your Existing Phone & Home Wiring Mediacom phone uses all of your existing home phone equipment, jacks, outlets and in -home wiring. Mediacom provides the phone modem, which connects to any one of your phone outlets or jacks, activating every phone on that line. Home Special Offers Cable TV Internet Phone http://www.mediacomcable.com/phone.html Mediacom® Phone UNLIMITED LOCAL & NATIONWIDE CALLING i w That's Something o Talk About! As Low As $2995 Per Month Across town or across the country, tall( as long as you want, whenever you want, for a flat monthly rate as low as 529.95 plus taxes and fees! • Unlimited local and nationwide calling to anywhere in the 50 United States, Puerto Rico, the U.S. Virgin Islands and to all of Canada for one low monthly rate • Includes 14 popular calling features like Voice Mail, Caller ID and Call Waiting • Deal with one company and one bill for all of your cable, Internet and phone services • Professional standard installation and 24/7 customer support • Access optional services like International calling at competitive rates • Keep your current phone number, or get a new one Is Phone service available in my area? [inter zip Code] !! ' Add Mediacom Phone Service And Save A Bundle With No other Mediacom service: With Either Family Cable or Higher, OR Medlacom Online Internet service: With Hulh Family Cable or Higher, AND Mediacom High -Speed Internet service: $ 399 h Hooch Details `Above phone rates are separate montly fees. Pay The Same Flat Monthly Fee Every Month 1- 877 - 304 -7466 Contact Us Your Local Zip is ! Enter Zip Code] Business Services Customer Support About Us Monthly Yearly Savings Savings $ 10 5 120 5 20 $ 240 Page 1 of 2 My Account All you pay is your monthly fee and any mandatory local, state and federal taxes and applicable fees. No more confusing extras like subscriber line fees that can add up to $6.50 or more each month to your bill. The only other charges that will appear on your 3/31/2008 Mediacom I Phone Site Map 1 Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies O 2007 Mediacom Communications Corporation. All Rights reserved . bill are for the optional features you select like International and collect calls. Satisfaction Guaranteed Mediacom is in your community, so you can depend upon 24/7 customer care. And like our cable and Internet services, Mediacom phone comes with a 30 -Day Money -Back Guarantee Page 2 of 2 Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High-Speed Business Solutions http:// www .mediacomcable.com/phone.html 3/31/2008 Mediacom I Cable TV I On Demand / Pay- Per -View Media .� Home Family Cable Digital Cable Music Choice On- Screen Guide On Demand / Pay - Per -View - On Demand Schedule - Pay- Per -View Movies - Pay- Per -View Events Digital Plus Sports Pak HDTV DVR Channel Line -Up Packages & Pricing Pay- Per -View With digital cable TV, ordering Pay -Per -View is just a click away Just use your remote and follow the on- screen instructions in your pay -per- view listings menus to order movies, championship boxing, wrestling, concerts, seasonal sports packages like ESPN College Football and other special events on pay -per- view. Check out the current pay -per- view schedule in your area. Special Offers Cable TV Internet Phone Business Services Customer Support About Us Order from a huge selection of blockbuster movies and free On Demand favorites. View what you want, when you want from nearly 700 different movies and programs each month. Simply use your remote control to make your selection and to stop, pause, rewind and replay your program. On Demand is available to digital cable TV and /or Star Pak customers in VOD areas. VOD Programming requires a digital converter, not available to subscribers utilizing a cable card. On Demand Movies Featured This Month: Stardust D ouern ,ON DEMAND MUSIC CHOICE SPORTSKOOL lMt.t F1t11 11.0141A CIAil At Ili till 3:10 to Yuma Your Local Zip is: f Enter Zip Codj Go Good Luck Chuck Contact Us Michael Clayton =CDIOI4t A0I01 For more great On Demand titles this month, Click Here. *Movies, schedules, pricing and ratings subject to change. Is On Demand service available in my area? Free On Demand Programming [Enter Zip Code] Go With new programs every week, there is always something new to watch with Free On Demand programs for no additional charge. Here's a sample: Discovery® On Demand brings you the best of the Discovery Channel®, Discovery Health®, Discovery KidsT", TLCT ^', Animal PlanetTM, Military Channel TM, Travel ChannelTM and more. Page 1 of 2 My Account Watch as often as you want for 24 hours. Experience the convenience and variety of a video store without leaving home. Movies are priced at $3.99 or less, and since On Demand is available through your TV, there is never a tape to rewind or return. MUSIC VIDEOS, EXCLUSIVE INTERVIEWS AND MORE! Now you can watch your favorite music videos anytime you want with Music Choice® On Demand! Plus watch MC Exclusive for shows, free interviews and performances you won't see anywhere else. SPORTSKOOL® is the first television network dedicated to delivering in- depth sports expert instruction and coaching for a wide range of sports and athletic activities. SPORTSKOOL® helps athletes of all ages take their game to the next level by offering guidance and insider tips from the world's best athletes. http:// www. mediacomcable .com/cable_ppv.html 3/31/2008 Mediacom i Cable TV 1 On Demand / Pay- Per -View Page 2 of 2 `Free On Demand programs subject to change. Premium Channels On Demand On Demand premium services at no additional charge! On Demand transforms the premium channels you subscribe to (HBO, Showtime, The Movie Channel, Cinemax, and Starz) into your own personal video library. With On Demand, you have instant access to a tremendous assortment of additional hit shows and movies plus, a selection of offerings that are viewable for up to four weeks. Best of all, you can pause and rewind programs just like a VCR or DVD player and watch them over and over again - all for no additional charge. ' start an demand Starz On Demand Select from up to 100 movies, new and different titles are added every month. Showtime On Demand Enjoy great movies, family OVVIIMEuwi shows and world championship boxing. Plus tteneviechamd orl demand The Movie Channel On Demand is included with comedies, action adventure, adult features and more. Choose from over 200 programs every month. 'On Demand premium services subject to change. DEMAND' HBO On Demand Catch the early seasons of Emmy- winning series like The Sopranos, plus original movies and series, family programs and sporting events. Choose from over 100 HBO programs each month. Cinemax On Demand Watch the best movies, plus late night features on your schedule. New programs are available every week including premieres of all Cinemax See If Saturday movies, the Thursday before, so you can see the biggest Hollywood hits first. Where available, On Demand services are included in Mediacom digital programming services and require a digital converter. Movies On Demand, special events and some other On Demand programming require a per program charge for each rental window. Premium On Demand services are included at no additional charge only for the premium service specifically included in the Star Pak purchased. Service is available to residential customers only. Offers, packages, prices, programming availability, channel lineups, service features. specifications, terms and conditions may vary among areas. Federal, state and local taxes, governmental regulatory fees and surcharges, franchise, copyright fees and other charges, if any, are additional. Call your local Mediacom office for complete details. Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -Speed Business Solutions Site Map 1 Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies © 2007 Mediacom Communications Corporation. All Rights reserved. http:// www. mediacomcable .com/cable_ppv.html 3/31/2008 Mediacom Cable TV 1 On Demand / Pay- Per -View Mediacom Family Cable Digital Cable Music Choice On- Screen Guide On Demand / Pay- Per -View - On Demand Schedule - Pay- Per -View Movies - Pay- Per -View Events Digital Plus Sports Pak HDTV DVR Channel Line -Up Packages & Pricing Pay- Per -View With digital cable TV, ordering Pay -Per -View is just a click away Just use your remote and follow the on- screen instructions in your pay -per- view listings menus to order movies, championship boxing, wrestling, concerts, seasonal sports packages like ESPN College Football and other special events on pay -per- view. Check out the current pay -per- view schedule in your area. Home Special Offers Cable TV Internet Phone Business Services Customer Support About Us Order from a huge selection of blockbuster movies and free On Demand favorites. View what you want, when you want from nearly 700 different movies and programs each month. Simply use your remote control to make your selection and to stop, pause, rewind and replay your program. On Demand is available to digital cable TV and /or Star Pak customers in VOD areas. VOD Programming requires a digital converter, not available to subscribers utilizing a cable card. Stardust D • over! ,ON DEMAND. Music CHOICE SPORTSKOOL._ 114v■ with 1tWitH CLASS Ti MI[ii5 On Demand Movies Featured This Month: 3:10 to Yuma Is On Demand service available in my area? Free On Demand Programming Your Local Zip is ( Enter Zip Code 1 ! Go Good Luck Chuck For more great On Demand titles this month, Click Here. 'Movies, schedules. pricing and ratings subject to change. Contact Us Michael Clayton =Kg My Account Watch as often as you want for 24 hours. Experience the convenience and variety of a video store without leaving home. Movies are priced at $3.99 or less, and since On Demand is available through your TV, there is never a tape to rewind or return. Enter Zip Code] L Go J With new programs every week, there is always something new to watch with Free On Demand programs for no additional charge. Here's a sample: Discovery® On Demand brings you the best of the Discovery Channel®, Discovery Health®, Discovery KidsTM, TLCTM, Animal PlanetTM, Military Channel TN, Travel ChannelTM and more. Page 1 of 2 MUSIC VIDEOS, EXCLUSIVE INTERVIEWS AND MORE! Now you can watch your favorite music videos anytime you want with Music Choice® On Demand! Plus watch MC Exclusive for shows, free interviews and performances you won't see anywhere else. SPORTSKOOL® is the first television network dedicated to delivering in- depth sports expert instruction and coaching for a wide range of sports and athletic activities. SPORTSKOOL® helps athletes of all ages take their game to the next level by offering guidance and insider tips from the world's best athletes. http: / /www.mediacomcable.com /cable ppv.html 3/31/2008 Mediacom Cable TV On Demand / Pay- Per -View Page 2 of 2 'Free On Demand programs subject to change. Premium Channels On Demand On Demand premium services at no additional charge! On Demand transforms the premium channels you subscribe to (HBO, Showtime, The Movie Channel, Cinemax, and Starz) into your own personal video library. With On Demand, you have instant access to a tremendous assortment of additional hit shows and movies plus, a selection of offerings that are viewable for up to four weeks. Best of all, you can pause and rewind programs just like a VCR or DVD player and watch them over and over again - all for no additional charge. ateI t on demand $sWnMELe a� Starz On Demand Select from up to 100 movies, new and different titles are added every month. Showtime On Demand Enjoy great movies, family shows and world championship boxing. Plus The Movie Channel On Demand is included with comedies, action adventure, adult features and more. Choose from over 200 programs every month. *On Demand premium services subject to change. H �' ,DEMAND' Line ON O■ Where available, On Demand services are included in Mediacom digital programming services and require a digital converter. Movies On Demand, special events and some other On Demand programming require a per program charge for each rental window. Premium On Demand services are included at no additional charge only for the premium service specifically included in the Star Pak purchased. Service is available to residential customers only. Offers, packages, prices, programming availability, channel lineups, service features, specifications, terms and conditions may vary among areas. Federal, state and local taxes, governmental regulatory fees and surcharges, franchise, copyright fees and other charges, if any, are additional. Call your local Mediacom office for complete details. Pay Your Bill Online Parental Controls Advertise On Cable TV Careers At Mediacom High -Speed Business Solutions Site Map 1 Terms of Use 1 Privacy Policy 1 Copyright and Trademark Policies © 2007 Mediacom Communications Corporation. All Rights reserved. HBO On Demand Catch the early seasons of Emmy- winning series like The Sopranos, plus original movies and series, family programs and sporting events. Choose from over 100 HBO programs each month. Cinemax On Demand Watch the best movies, plus late night features on your schedule. New programs are available every week including premieres of all Cinemax See It Saturday movies, the Thursday before, so you can see the biggest Hollywood hits first. http:// www. mediacomcable.com/cable _ppv.html 3/31/2008 Mediacom Mediacom ONLINE Home Watch Horne I How Does It Work? I Devices I Online Store I Contact Us I Fay I About Us STAY CONNECTED TO WHAT'S IMPORTANT TO YOU, FROM ANYWHERE, ANYTIME, USING A WEB- ENABLED PHONE OR PC! * VIEW LIVE VIDEO • CONTROL LIGHTING • MONITOR TEMPERATURE • RECEIVE ALERTS & STATUS REPORTS FROM SENSORS IN YOUR HOME • AND MUCH MORE! HOME WATCH LETS YOU TURN YOUR MOBIL ON INTO A WINDOW O° OU 'HOM Copyright © 2007 Xanboo, Inc. All Rights Reserved 1 Xanboo Corporate 1 Privacy Policy Home Watch Usor ID: Password: new customer? register now! forgot passwo Page 1 of 1 - NEW CUSTOMER REGISTRATION https: / /mediacom.xanboo.com/ 3/31/2008 Mediacom Online sm, powered by LocalToolbox - serving Mediacom,Customers Mediacom? Support Tool's Mediacom Online(sm) Help Troubleshooting FF.A.o.'S Transitional Support Help Home Online Services Horne Networking Webmail Software /Downloads New Installations Online Policies Getting Started Cable Modems Service Requirements Online Policies CommCenter Online Safety Viruses F i rewa ll Settings Member Services Quick Adding Email Reference Personal Web Site Off -Net Use Online Policies POP: CommCenter ma i 1. mchsi. com SMTP: FAQ mail.mchsi.com Online Policies Newsgroups netnews.mchsi.com Outlook Express Config Personal Pages: Viruses username.home.mchsi.com Fraud and Abuse FTP: Static, Sticky, and Dynamic IPs ftp : / /upload.mchsi.com Webmail: commcenter.mchsi.com OS Help Mac OS Config XP Config Application Helo Email Browser News Groups Home Networking / Advanced Internet Servers Broadband Routers / NAT Mediacom Online(sm) States Select your state Select a State Page 1 of 2 Contact Us My Account Mediacom_Communities WebMail Mernber_Services Help Mediacom News Mediacom Corporate Website Press Releases Interested in a Career with Mediacom? http: / /www.mchsi.com/help/ 3/31/2008 Mediacom Online sm, powered by LocalToolbox - serving Mediacom,Customers Page 2 of 2 ©2007 Mediacom Communications Corporation Terms of Service 1 Privacy Policy http: / /www.mchsi.com/help/ 3/31/2008 ORDINANCE Title IUSecion 6/Consumer Protection (7) Notice to Subscribers (ii) A description of the Grantee's installation and service maintenance policies, delinquent subscriber disconnect and reconnect procedures, and any othe of its policies applicable to its subscribers; Cable brings today's _ environmental issues home- , :tom Ocmyqo Zed Everything you need to know about getting the most from your Mediacom video & broadband services (pg. 29) Great Gadgets SPRING FLING: for Boys, Girls A Look at the Season's New & Grownups Shows, Series & Specials (pg. 8) (pg. 16) Tracking the Wild Turkey (pg. 24) Version 2- Revised 2/18/2005 Service Terms and Conditions At the request of the Customer, Mediacom has installed Equipment to provide such services that has been expressly authorized and is as reflected on the front of this Work Order ( "the Services "). In ,:onsideration of the installation and provision of Services. Customer and Mediacom agree as follows: Equipment - Ownership of Equipnent. For purposes of this Work Order. "Equipment" includes all Equipment installed in or on Customer's premises by Mediacom including, without limitation, converter, wiring. decoders. terminal, channel ;elector;, remote controls. cable inodetms, and multimedia terminal adaptor;. The Equipment shall remain the sole and exclusive property of Mediacom, unless otherwise specified in writing by Mediacom or as provided by the FCC's inside wiring regulations. - Tampering/Misuses. Customer shall not alter, misuse. abuse, appropriate. remove. repair, or in any manner tamper with the Equipment. Nor shall the Customer remove from the equipment any markings or labels affixed therefore indicating Mediacom ownership of the Equipment. Equipment cannot he removed from the Customer's premises and used in another location without Mediacom prior express permission. - Outlets. Customer shall not disturb, alter. or remove outlets or any other Equipment and will safeguard such outlets and equipment from damage and will not permit anyone other than a Mediacom representative to perform any'work on the outlet or other Equipient. Any additional outlets that do not meet Mediacom wiring specifications will he rewired by Mediacom: and Customer will be changed an installation fee for the additional outlet. •Damaged. Lost or Stolen. Customer is responsible for the safe keeping of all Equipment placed in or on Customer's premises. In the event that the I.quipmcnt is destroyed. damaged. lost or stolen while in customer's possession. Customer shall he liable for the cost of repair or replacement of the Equipment. = Termination of Services. Upon termination of services for any reason. Customer's right to possession Of Equipment shall likewise cease and terminate. Customer agrees to return all equipment within 5 days of the disconnect dote in the operating condition as when received (reasonable wear and tear excepted) directly to Mediacom or a representative thereof except as may otherwise he required by FCC's inside wiring regulations. If Customer fails to return the Equipment. Customer agrees to pay Mediacom the sum of up to $125.00 for each non-addressable converter, $300.0( for each addressable converter, $500.00 fir each digital converter box, up to $85.00 for each remote control unit, up to $139 for each modem, up to 90150.00 for any multimedia terminal adapter. and the replacement cost (without deduction for depreciation, wear and tear or physical condition) for any other item of Equipment that is not so returned. In the event. that Customer fails or refuses to promptly return the Equipment. Mediacom may enter premises where the Equipment may he fixated for the purpose of discontinuing Service and /or removing said Equipment. Customer understands and agrees that all mourned Equipment will be charged to the customer's credit card or hank account consistent with your prior authorization as required by law. Services. Rate and Charges - Payment. Customer agrees to pay for all Services provided to Customer including charges for installation. Equipment, Services provided on a per - channel or per-program basis, any other Services provided and all applicable local, state or federal lees, taxes and surcharges, Monthly recurring charges are billed in advance and non - recurring charges are billed in arrears. All charges are due upon receipt of hill or by date specified on the billing statement for each period. - Changes in Service and Charges. Customer understands and agrees that from titne to time: Mediacom may change or delete its Services. and may change its Service and other changes. Mediacom will give Customer reasonable prior notice of increases or other changes in its charges in conformity with applicable law and any applicable subscriber agreements. tariffs. or terns and conditions which, together with the term; and conditions of this Work Order. form the complete agreement between Customer and Mediacom ( "Agreement "). Customer further understands and agrees that. without liability to Mediacom, the content, programs and/or formats of the Services may be discontinued. modified or changed by the owners of such services at any time without prior notice to the Customer. Customer acknowledges Mai Mediacom cannot control the lawful "blacking out of certain special events or programs, and Mediacom has no responsibility therefore. -Late Charges. Any balance not received by the end of the billing period will he assessed a late fee not to exceed $5.00. Any late fee shall appear on the billing statement for the month after the Current Month. -Other Charges. If Customer pays the hill to a field collection representative. a collection field fee will he charged. If Service k disconnected, Mediacom LL.C' may impose a reconnect charge and/or security deposit. in addition to any outstanding balance. including late charge, before service is restored. If Customer's check is returned for insufficient funds Mediacom may impose a service charge up to $30.00 subject to applicable taw. if Customer has not paid amounts due hereunder within 30 days of the due date therefore, and it Is reasonably necessary for Aediacom to use the services of a collection agency and /or attorney to collect said amounts due. the Customer agrees to pay to Mediacom, in addition to other amounts due, all reasonable agency and attorneys fees that are incurred by Mediacom, Including without limitation. court costs. If a voluntary or involuntary petition in bankruptcy is filed by or against Customer, Mediacom may require a reasonable security deposit to continue service. - Transfer of Account or Change of Residence. Customer may not assign or transfer its obligations or rights contemplated by the Agreement without the express written consent of Mediacom. Unless consent is granted, all accounts must be closed and reopened under one name of a new customer for issuance of a new account number. =Theft of Service. The receipt of Services without proper payment to Mediacom is a crime. Customer understands that the law prohibits: I ) theft or unauthorized reception of cable progranuning: 2) assisting theft or unauthorized reception of cable programming (including the manufacturing or sale of equipment intended or such unauthorized use); and 3) willful damage. alteration or destruction of Equipment. Customer cam be subject to both civil and criminal penalties for such conduct. Operation. Maintenance and Repair - Service and Repairs Mediacom undertakes reasonable eftintt to maintain the system and respond to service calls within 24 hours after the subscriber reports the problem to Mediacom or any of its representatives or the interruption or need for repairs otherwise becomes known to us. Work on all other requests for service must begin by the next business day after such notification. All work must he completed within three (3) days from the date of the initial request. except installation requests. In any case, where. for reasons beyond Mediacom's control. the work could not he completed in the specified time periods even with the exercise of all due diligence. Mediacom shall complete the work in the shortest possible time possible. Mediacom will repair damage to Equipment or interruption of service. due to reasonable wear and tear or technical malfunction. Physical damage to Equipment caused by Customer's intentional or negligent misuse h the sole responsibility of the Costumer who shall then pay Mediacom its then current rate for cost of repair or replacement. - Access on Premise Mediacom may enter into, upon and over Customer's premises periodically to install, connect, inspect, maintain, repair or alter its outlets and Equipment. To the extent the same is consistent with Customer's ownership of the premises. Customer grants Mediacom a tetnporruy and permanent easement to construct, install, maintain, and /or replace cable television transmission lines and all other Equipment necessary in connection with the provision of Services. -Customer as Renter. In the event Customer is not the owner of the premises upon which Mediacom outlet and Equipment are to be installed. Customer warrants to Mediacom that he /she has obtained the consent of the owner of the premises for Mediacom to make installation and maintenance contemplated by This Work Order. if Customer is not the owner of such premises, Customer agrees to indemnify and hold Mediacom harmless from and against any claims of the owner arising out of the performance of this Work Order. - Customer's Equipment. Mediacom shall not have any responsibility for the operation, maintenance or repair of any customer equipment, including but not limited to televisions, VCR's, audio receiver and other devices. Without limiting the foregoing. Mediacom shall have no liability for lightning damage to any such customer equipment. Customer shall not connect more than one television and /or stereo receiver to an outlet without notifying Mediacom of the connection. - Service Ltterruptions. In the event of complete failure of service for twenty -four (24) consecutive hours or more, Customer is entitled to a prorated credit upon request. In the event of an outage during a live or special pay - per -view event ordered by Customer, upon request. Customer is entitled to a prorated adjustment of the event fee based upon the number of minutes of the outage. To qualify for an adjustment, Customer must request a credit within thirty (30) days of the failure. Mediacom shall assume no liability for interuption of Service or alterations in programming due to circumstances beyond its control, including without limitation, acts of God, natural disaster, tire. civil disturbance, strike or weather. Termination: Miscellaneous -Termination by Customer. Customer may disconnect their service upon request. Subscriber must return, or pennit Mediacom to retrieve. any equipment necessary to receive a service within 5 business days of the disconnection. No charge may be imposed by Mediacom for any cable service delivered after the date of the disconnect request unless the equipment is not returned within the specified time. A customer may initiate Service termination by either a) notifying Mediaeom's business office or a representative thereof. during normal business hours and scheduling a physical disconnection of Service and equipment recovery. orb) by directly and personally surrendering all rented equipment to a Mediacom office. Account holders are liable for all Services rendered by Mediacom up to the time the account has been de- activated and for Mediacom equipment until it is returned. - Compliance with Agreement: Termination by Mediacom. Acceptance of Service implies acceptance of the terms and conditions herein and in the Agreement. Mediacom specifically reserves the right to suspend performance or terminate Service for the breach of any of the policies, terms and conditions of the agreerent. 11 is mutually agreed and understood that should any provision of the Agreement he ruled invalid by a court of competent jurisdiction, all remaining provisions shall remain in full force and effect as if judicially declared invalid provisions were originally deleted herefrom. -:imitation of Liability. Mediacom shall not be liable for any substitution, discontinuation or modification of any programming. - Amendment. Mediacom tray amend the terms and condition of the Agreement upon reasonable prior written notifications to Customer or by such other means permitted by law. - Notifications. Customer acknowledges receipt of a Privacy Notification as required by the Cable Communications Policy Act of 1984. Mediacom will provide a new notice each year as required by law. -No representations, statements or warranty, other than specifically set forth in this Work Order, shall be binding upon Mediacom. The Customer accepts the terms and conditions as stated on both sides of this Work Order and as stated in such other documents that Customer acknowledges receiving herein and to which Customer agrees to he bound. The same are also acknowledged by Customer to constitute the entire Agreement between the Customer and Mediacom. No undertaking. representation or warranty made by any agent or representative of Mediacom in connection with the installation, maintenance or providing of Mediacom services shall be binding on Mediacom unless expressly included or acknowledged herein. The Customer also acknowledges that all the work has been completed in a satisfactory manner. ORDINANCE Title II/Section 6/ Consumer Protection (7) Notice to Subscribers (iii) Instruction on how to use the cable service. ORDINANCE Title II/Section 6/ Consumer Protection, (7) Notice to Subscribers (iv) instructions for placing a service call HOW TO PLACE A SERVICE CALL A service call can be placed by calling the Mediacom office at (563) 557 -8020. We Can Help You can expect your service to be up and running whenever you tune in. There may be times when a brief interruption of service occurs due to thunderstorms or power pole accidents even when your electric service may be working. Restoring your service is our immediate priority. However, if you find that your neighbors are not experiencing a service outage, you may be able to troubleshoot your own service problem yourself. Before You Schedule An Appointment, Make Sure: Your TV is "on" and set to Channel 3.k 4 / The power switch controlling electricity to your TV is "on." ( If not,wait 20 minutes for the converter to reprogram once you turn the power back on.) J Your power cords are in good condition. J The cable connectors in the back of your TV are securely tightened. I Your remote control batteries are good. J The switches on your A/B Switch or television remote control are in the Cable or"CATV" position and the switch on your VCR is in the "TV" position. Power is still on in other electrical appliances. If not there is a temporary power interruption in your home. J Your reception problem occurs on all channels. If it is only on one channel, it is likely a temporary station problem. 'In ',o!nf; mew,. You :.111 need to tune to Channel 2 Of 4 . For Your Protection Home Wire Maintenance Plan If there's ever a problem with our equipment, we'll repair it at no charge. However, the problem may be with your inside wiring, TV or VCR, and we have to charge for our time and work. You can protect yourself from unexpected service charges with our Home Wire Maintenance Plan. Call us at 1- 888 - 333 -4039 for details. Unauthorized Use of Service There are state and federal laws prohibiting the unauthorized reception of cable and the use of equipment (or tampering with equipment) that permits unauthorized reception. Mediacom actively assists in the enforcement of these laws regarding cable theft. Illegal activities not only affect us but also the honest consumer. Cable theft can cause reception problems and signal leakage that can interfere with police and fire emergency radio frequencies. Penalties for cable theft can be severe. Fines range from $1,000 and/ or six months imprisonment to $50,000 and five years imprisonment. Customer Service Is Our Top Priority A.. 13 L E T V/ ON TIME. GU ARANTEED. On - Time Guaranteed Mediacom will arrive at your home for an installation appointment within the scheduled period or your installation's free. Well arrive at your home for a service appointment within the scheduled period or you'll receive a $20 credit. Our Pledge to Prompt Service We pledge to answer your call within 30 seconds on average... handle a repair problem within 24 hours...answer your written inquiries within two business days...and make morning and afternoon appointment options available. CaII Mediacom if your picture looks like this... Herringbone pattern Make adjustments or contact a TV repair service if your picture looks like this.,. Sound doesn't match picture, no Color problems. Adjust hue, tint or Picture too dak on e the channels. color, loss . of ne tune yor s. No picture and no sound, check your power and connections. If still no picture, you have a TV set problem. You have a temporary power shortage if your picture looks like this... Speckled bands. You have a heavy -duty appliance running in the house. Picture with snow No picture with snow If picture does not fill screen, power may be experiencing a "brown out." Or, electrical appliances may be overloading circuits. tf you have more than one cable outlet in your home, determine if the problem is on all TV sets. If not, the problem may be with your television or video equipment and not the cable signal. Picture pulling left or right. Adjust horizontal hold on TV. If limited to 1 or 2 channels, call us. Picture rolling on all channels. Adjust the vertical hold on TV. ORDINANCE Title II/Section 6 /Consumer Protection (7) Notice to Subscribers (v) a description of the Grantee's billing and complaint procedures, including the address and telephone number of the City office responsible for receiving subscriber complaints; About Your Cable Bill Account Related Fees We know you'll try your best to keep your account current with us. However, in some cases it will be necessary to assess late payment and special handling charges as follow: • Late Fee Payments received after the due date shown on your billing statement will be subject to a late fee. • Insufficient Funds Charge When your Mediacom payment reaches the bank before your money does, your check will be returned to us with a notice of insufficient funds. Due to the resulting payment delay and office handling, a fee applies. • Reid Collection Charge When we are required to go to your home to collect payment for past due service, a field collection charge applies. Your account with us is assigned a certain billing "cycle" period. always starting on the same day each month. Your monthly billing statement will be similar to the example shown. 1. Our local address 2. Date your statement was produced 3. Your Mediacom account number 4. Our phone number 5. Your name and service or billing address 6. Summary of charges and payments 7. Date payment is due 8. Additional information and messages 9. Date your statement was produced 10. Your Mediacom account number Mediacom 129 Mein SUM Anytown, USA 01234 © Jollier/ 0. St. in Maple 125/64709 Account Summary 0 Mew we mew W M ware deteee © Medocom• 123 Maln Street Anytowm. USA 01234 123456789012345678901234 Payment Options Mediacom is pleased to offer you a variety of payment options: • Paybia Advantage Paybill Advantage allows you to automatically pay your monthly bill using your checking account. It's a safe, reliable payment method that saves you time and money. • Credk Card Payment Mediacom also accepts MasterCard, Visa and Discover. O For Your Information 0 Digital Cable from Mediacom• is your ticket to the best that television has to offer, I rovidinnpp over 150 channels of the latest hN movies, specials, sports, news and nformation. Receive up to 45 ctwnnels of CD qusI$lty musk, an interactive program guide and morel Nome Wire Maintenance Plan Now you can protect yourself from unexpected service charges wlth our Home Wire MaMenance Plan. For a nominal charge, you can make sure that you're never charged for a service call again. Call our offs for detaNs. Discover a new dimension of exclusive Internet content Medlecom Online.• lets you experience high quality streaming audio and video, inducting news dips, movie trailers, musk videos and sports broadcasts. Play the latest computer games, download financial and reference information. All without the delay of dtaFrp connections. Get connected nowt Payment Coupon Please detatch and enclose this coupon with your poymad. Please do not send cash. Make check payable to Mediacom•. 0 E Check here M new billing address. Note changes on page 2 of this bill. Statement of Service Page 1012 Billing Dm: September 22, 200411 Account Number. 53010400700001208 How to reach es... Customer service 1400355.12120 Medlecom 123 Mein Street Anytown, USA 01234 Amount of Last BIM 151.06 Payments Charges 138:25 Fees and Taxes 12.81 Balance Due 151.136 Balance Due Dab 1W11/04 0 Billing Date: September 22, 2004 Account Number 83610400700001208 Name: Johnny O. Public 123 Maple St Heartland, USA 12345 -6789 Amount Due 5151.06§ Amount Enclosed S 10/11/04 • • • E-Care — Onnne Bit n As part of our ongoing efforts to provide choice and convenience to our customers, we have introduced a new service that enables them to view and/or pay their monthly statements online. With Electronic Bill Pay, customers can access their account and make payments from home, the office or anywhere they have a computer with Internet access. As part of this service customers agree to no longer receive monthly statements via mail. 11. Your name and service or billing address 12. Amount due this statement 13. Date payment is due 14. Payment amount 15. Change of address box 16. Payment return address 17. Account detail 18. Previous balance 19. Payments 20. Monthly charges 21. Taxes and feels) 22. Amount due this statement 23. Important account information 24. Change of address form Account Detail m This daemon' is for swig hem 1W01N4- 1ag1M1 Previous Balance 151.06 Payment - Thank You -151.06 Q Paymeals 9/10 Nimbly Charges 10101 -10/31 Broadcast Bade Service 10.95 C ' 10/01 -10/31 Expanded Bask 10/71.10/31 Total Digital 44.95 10/01 -10/31 MedWwm Online 40.95 10/01 -10/31 Hlpph Madan 5 0 10/01 -10/31 Wlre kdatmca 10/01 -1W31 =uwlbMo 3.95 vie 138.25 Taxes and Fiefs) Franchise Fee Tax 8stasa ON Electronic Bill Pay can be accessed by going to Mediacom's website, www.mediacomcable.com, and clicking on the Customer Service tab. Once you are in Customer Service, select "My Account" to access and or register for Bill Pay. Options include: • Set up automatic recurring payments and/or make a one -time payment using a credit card (isa', MasterCard', Discover). • Set up automatic recurring payments and/or make a one -time payment using a debit card (Visa", MasterCard'). • Set up automatic recurring payments and/or make a one -time payment via Electronic Funds Transfer (EFT). • View recent account activity such as payments, charges, and credits. • View current and past statements (current + two past). • Change billing address and phone number on account. vests Medlecmn does not wire customers to eghtar for Electronic Ba Pay, It is Ngny recommended. The tashees that customers le about using electrode BM Pay am It saves tine, money and n comrard. WIN a couple of clicks, customers can meager Mel askant, avoid calling the office, and make a payment *grout Me hassle of wiling and mailing a check rote Mat the merlon Emma' card Is not accepted for use wnh Betimes Ba Psy, rovevr, CUMMINS an mnaxs to make payments with American Express' card by ming mu of our Contact Crary New Billing Address? Q Please rid only new bluing kdormdion and check dr bar on the rmvras aide. Thank you. New Address State Nark Phone ( ) Home Phone ( ) 1234567810123451.78901234 Zip Page 2of2 4.26 8.55 Important Account Information Q MsddMame is proud to be your able company and a part of your community. We are dedicated to providing you with the best posskk service. Should you have any yuasgons regarding your swots, please al 1- 800-555 -1212. Mediacom: Service Areas Page 1 oT 1 Eda c.filga5/1 - a ::;E:.;7. I;;,.ix• .142 Customer Service: 800-747-8021 Customer Service Fax: Mediacom Onlinesm Tech Support 309-797-2414 800-874-2998 Medlacom Office/Payment Centers closest to you 3033 Asbury Rd Dubuque, IA 52001 A quick and easy way to get in touch with Mediacom is via email. Send us your questions and comments using our contact us form and we'll respond within 24 hours. Find Your Lord! hk•Ifi;r:olu Offir, • itt.1 ‘ .3:1••• . 3i)e• 02004 Mediacom Communications Corporation. All Flights Reserved. Terms.of,Use I WebsitePriyacy. Policy. I Copyright and Trademark Policy Mediacom Online, OnMedia and Mediacom Power Pak are service marks. and Mediacom, Mediacom Digital, and Mediacom OnDemand are the registered service marks of Mediacom Communications Corporation, httv://www.mediacomcc.com/findlocal result nim 3/3/2006 Mediacom : Customer Service r5 Phone Senn =ce Contact rnE t Fa Cable Sen d us your 0.510ildilittieitY6omments using the form below and we'll respond within24xbl r Pay -Per -'Jew * Required fiele('dec -Or -Demand * Last Name: * First Name: Account Number: * Email Address: * Home Phone Number: * Address 1: Address 2: * City: * State: * Zip Code: Date: * Comments: !Choose a State 3/3/2006 Find Your Lo: ;al h1#•dianorri Offici : Please only click submit once. Calf Us if you prefer to speak with a Mediacom representative, were available 24 hours a day, seven days a week_ Click here to find your Local Mediacom office. rage 1 o i i (c7.12004 ,Meol3carn C3rp cra.,cr, A: Ai :. ht ►_ _.t , :r . Terms of Use + Website P r , vacy Po4,cy 1 Copyright and T►adernark Disney Rules M ,i com Or ne. OnVied=a ,d Mt_riiac c;m. PUwc;, Pak a MedlaC,Ori Mcdtacorn Dicitaf. and Medrac+yr OrDemand are the registerer; • ;v c : marks of Merlidcam Corrirnun,cat;ors Ccrpo+ at.on. httD: llwww .rnediacomcc.cornlcontactus.php 3/3/2006 f Account Detail Previous Balance Payments 01/23 Monthly Charges 02/13 - 03/12 02113 - 03/12 02/13 - 03/12 Taxes, Fees & Surcharges 02/03 02/03 02/03 balance Due Your Franchise Authority Is; Dubuque Cable Franchise Administrator City Hall Annex, Dubuque, IA 52001 Phone: 563 - 589 -4181 Your FCC Community ID Is: Dubuque IaO11 New Billing Address? Please print only new billing information below and check the box on the reverse side. Thank You. New Address /Comment City ^ %rk Phone ( ) This statement is for services from 02113107 through 03112/07. $ 117.96 Credit Card Payment . - 117.96 Family Cable 51.50 Expanded Service $31.55 Basic Service $19.95 Digital Equip - Primary 5.00 Mediamax Choice STARZ 55.95 Digital Gateway - Primry Digital STARZ Digital Basic Mediacom Online High Speed Modem Subtotal 112.45 FCC Regulatory Fee .07 State Sales Tax 3.88 Local Option School Tax .78 Local Option Sales Tax .78 Subtotal 5.51 State Home Phone ( ) Zip Page 2 of 3 1 $2117_9.6J 383 9800 DI RP 03 0000016 02042007 NNNNNN Important Account Information ANASTASIA BISSELL Billing Date: Account Number: Page 3of3 February 03, 2007 8383 88 001 0614936 Administrative Fee Notice: Your bill is due on the "Due Date" stated on your bill. If payment is not received by the end of your billing period, a $5 administrative fee for the late payment will be added to your next monthly statement. (vi) copy of service contract, if any; ORDINANCE Title IUSection 6/ Consumer Protection (7) Notice to Subscribers Service Terms and Conditions Equipment - Ownership of Equipment. "Equipment" includes all Equipment installed in or on Customer's premises by Mediacom in ding, without limitation, converter, wiring, decoders, terminal, channel selectors, remote controls, cable modems, an timedia terminal adapters. The Equipment shall remain the sole and exclusive property of Mediacom, unless oth se specified in writing by Mediacom or as provided by the FCC's inside wiring regulations. - Tampering/Misuses. Customer shall not alter, misuse, abuse, appropriate, remove, repair, or in any manner tamper with the Equipment. Nor shall the Customer remove from the equipment any markings or labels affixed therefore indicating Mediacom ownership of the Equipment. Equipment cannot be removed from the Customer's premises and used in another location without Mediacom prior express permission. - Outlets. Customer shall not disturb, alter, or remove outlets or any other Equipment and will safeguard such outlets and equipment from damage and will not permit anyone other than a Mediacom representative to perform any work on the outlet or other Equipment. Any additional outlets that do not meet Mediacom wiring specifications will be rewired by Mediacom; and Customer will be charged an installation fee for the additional outlet. - Damaged, Lost or Stolen. Customer is responsible for the safe keeping of all Equipment placed in or on Customer's premises. In the event that the Equipment is destroyed, damaged, lost or stolen while in customer's possession, Customer shall be liable for the cost of repair or replacement of the Equipment. - Termination of Services. Upon termination of services for any reason, Customer's right to possession of Equipment shall likewise cease and terminate. Customer agrees to return all equipment within 5 days of the disconnect date in the operating condition as when received (reasonable wear and tear excepted) directly to Mediacom or a representative thereof except as may otherwise be required by FCC's inside wiring regulations. If Customer fails to return the Equipment, Customer agrees to pay Mediacom the sum of up to $125.00 for each non - addressable converter, $300.00 for each addressable converter, $500.00 for each digital converter box, up to $85.00 for each remote control unit, up to $139 for each modem, up to $_150.00 for any multimedia terminal adapter, and the replacement cost (without deduction for depreciation, wear and tear or physical condition) for any other item of Equipment that is not so returned. In t event that Customer fails or refuses to promptly return the Equipment, Mediacom may enter premises where the E " ent may be located for the purpose of discontinuing Service and/or removing said Equipment. Customer un ands and agrees that all unreturned Equipment will be charged to the customer's credit card or bank account consistent with your prior authorization as required by law.. Services. Rate and Charges - Payment. Customer agrees to pay for all Services provided to Customer including charges for installation, Equipment, Services provided on a per - channel or per- program basis, any other Services provided and all applicable local, state or federal fees, taxes and surcharges. Monthly recurring charges are billed in advance and non - recurring charges are billed in arrears. All charges are due upon receipt of bill or by date specified on the billing statement for each period. - Changes In Service and Charges. Customer understands and agrees that from time to time: Mediacom may change or delete its Services, and may change its Service and other charges. Mediacom will give Customer reasonable prior notice of increases or other changes in its charges in conformity with applicable law and any applicable subscriber agreements, tariffs, or terms and conditions which, together with the terms and conditions of this Work Order, form the complete agreement between Customer and Mediacom ( "Agreement "). Customer further understands and agrees that, without liability to Mediacom, the content, programs and/or formats of the Services may be discontinued, modified or changed by the owners of such services at any time without prior notice to the Customer. Customer acknowledges that Mediacom cannot control the lawful "blacking out" of certain special events or programs, and Mediacom has no responsibility therefore. - Late Charges. Any balance not received by the end of the billing period will be assessed a late fee not to exceed $5.00. Any late fee shall appear on the billing statement for the month after the Current Month. -Other Charges. If Customer pays the bill to a field collection representative, a collection field fee will be charged. If Service is disconnected, Mediacom LLC may impose a reconnect charge and/or security deposit, in addition to any outstanding balance, including late charge, before service is restored. If Customer's check is returned for insufficient funds com may impose a service charge up to $30.00 subject to applicable law.. If Customer has not paid amounts due h der within 30 days of the due date therefore, and it is reasonably necessary for Mediacom to use the services of a collection agency and/or attorney to collect said amounts due, the Customer agrees to pay to Mediacom, in addition to other amounts due, all reasonable agency and attorneys fees that are incurred by Mediacom, including without may require a reasonable security deposit to continue service. - Transfer of Account or Change of Residence. Customer may not assign or transfer its obligations or rights contemplated by the Agreement without the express written consent of Mediacom. Unless consent is granted, all accounts must be closed and reopened under the name of a new customer for issuance of a new account number. - ft of Service. The receipt of Services without proper payment to Mediacom is a crime. Customer understands that t v P rohibits; 1) theft or unauthorized reception of cable programming; 2) assisting theft or unauthorized reception of t.Role programming (including the manufacturing or sale of equipment intended or such unauthorized use); and 3) willful damage, alteration or destruction of Equipment. Customer can be subject to both civil and criminal penalties for such conduct. Operation, Maintenance and Repair - Service and Repairs. - Service and Repairs. Mediacom undertakes reasonable efforts to maintain the system and respond to service calls within 24 hours after the subscriber reports the problem to Mediacom or any of its representatives or the interruption or need for repairs otherwise becomes known to us. Work on all other requests for service must begin by the next business day after such notification. All work must be completed within three (3) days from the date of the initial request, except installation requests. In any case, where, for reasons beyond Mediacom's control, the work could not be completed in the specified time periods even with the exercise of all due diligence, Mediacom shall complete the work in the shortest possible time possible. Mediacom will repair damage to Equipment or interruption of service, due to reasonable wear and tear or technical malfunction. Physical damage to Equipment caused by Customer's intentional or negligent misuse is the sole responsibility of the Customer who shall then pay Mediacom its then current rate for cost of repair or replacement. - Access on Premises. Mediacom may enter into, upon and over Customer's premises periodically to install, connect, inspect, maintain, repair or alter its outlets and Equipment. To the extent the same is consistent with Customer's ownership of the premises, Customer grants Mediacom a temporary and permanent easement to construct, install, maintain, and/or replace cable television transmission lines and all other Equipment necessary in connection with the provision of Services. - Customer as Renter. In the event Customer is not the owner of the premises upon which Mediacom outlet and ;pment are to be installed. Customer warrants to Mediacom that he/she has obtained the consent of the owner of the F ises for Mediacom to make installation and maintenance contemplated by this Work Order. If Customer is not the owner of such premises. Customer agrees to indemnify and hold Mediacom harmless from and against any claims of the owner arising out of the performance of this Work Order. - Customer's Equipment. Mediacom shall not have any responsibility for the operation, maintenance or repair of any customer equipment, including but not limited to televisions, VCR's, audio receiver and other devices. Without limiting the foregoing, Mediacom shall have no liability for lightning damage to any such customer equipment. Customer shall not connect more than one television and/or stereo receiver to an outlet without notifying Mediacom of the connection. - Service Interruptions. In the event of complete failure of service for twenty -four (24) consecutive hour or more, Customer is entitled to a prorated credit upon request. In the event of an outage during a live or special pay - per -view event ordered by Customer, upon request, Customer is entitled to a prorated adjustment of the event fee based upon the number of minutes of the outage. To qualify for an adjustment, Customer must request a credit within thirty (30) days of the failure. Mediacom shall assume no liability for 'interruption of Service or alterations in programming due to circumstances beyond its control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike or weather. Termination: Miscellaneous - Termination by Customer. Customer may disconnect their service upon request. Subscriber must return, or permit Mediacom to retrieve, any equipment necessary to receive a service within 5 business days of the disconnection. No charge may be imposed by Mediacom for any cable service delivered after the date of the disconnect request unless the equipment is not returned within the specified time. A customer may initiate Service termination by either a) notifying Mediacom's business office or a representative thereof, during normal business hours and scheduling a physical ( • connection of Service and equipment recovery, or b) by directly and personally surrendering all rented equipment to diacom office. Account holders are liable for all Services rendered by Mediacom up to the time the account has bt,4n de- activated and for Mediacom equipment until it is returned. binpliance with AgteeMentoTerrnination by Mediacom. Acceptance of Service implies acceptance of the terms and inditions herein and in the Agreement. Mediacom specifically reserves the right to suspend performance or terminate :rvice for the breach of any of the policies, terms and conditions of the agreement. It is mutually agreed and iderstood that should any provision of the Agreement be ruled invalid by a court of competent jurisdiction, all mi, J ; provisions shall remain in full force and effect as if judicially declared invalid provisions were originally :lets. _ _ �eref rom. limitation of Liability. Mediacom shall not be liable for any substitution, discontinuation or modification of any .ogramming. kmendment.a. Mediacom may amend the terms and condition of the Agreement upon reasonable prior written 3tifications to Customer or by such other means permitted by law. 4otification = Customer acknowledges receipt of a Privacy Notification as required by the Cable Communications olicy Act of 1984. Mediacom will provide a new notice each year as required by law. representadons, statements or warranty, other than specifically set forth in this document; shall be binclinge pon Medacom. The. Customer accepts the terms and conditions as stated and in such other documents that : ustomer acknowledges receiving herein and to which Customer agrees to be bound. The same are also cknowledged by Customer to constitute the entire Agreement between the Customer and Mediacom No ndertaking, representation or warranty made by any agent or representative of Mediacom In connection with" bre installation, maintenance or providing of Mediacom services shall be binding on Mediacom unless expressly acluded or acknowledged herein* APLLICATION FOR REDUCED SENIOR CITIZEN RATE FOR FAMILY CABLE SERVICE Please fill out the information below. When form is returned to our office with a copy of ID with proof of age, the reduced rate will be applied on the date it is received in the Mediacom office. Name: Date Of Birth: Phone #: Account #: Signature of applicant: Social Security #: Mediacoml Under the terms of the current Dubuque Cable Franchise commencing June 5, 2005 Mediacom will allow a reduced Primary service rate for Family Cable Service Package for citizens over 65 who are head of their household. MEDIACOM DIGITAL CABLE Equipment User Agreement Congratulations! You are about to enjoy the exciting new world of digital programming and services as a MEDIACOM DIGITAL CABLE customer. We, Mediacom ( "we ", "us" or "Company"), (and/or its affiliates or designees) will provide you certain proprietary electronic equipment necessary to enjoy MEDIACOM DIGITAL CABLE and analog cable services. This equipment is not for sale, and is legally available from and through us for use with our services. It is and remains our personal property or that of our designees. Equipment. The equipment we are providing you at the time of this installation is listed below. (Other equipment necessary to receive the MEDIACOM DIGITAL CABLE and analog cable services may be provided to you from time -to -time by us in the normal course of our business. Such equipment will be identified in other business records of the Company and will be subject to your commitments herein.) Description of Item Serial Number Description of Item Serial Number Delivery, Use, Care, Replacement, Right of Entry . You agree that the equipment has been delivered and installed at your installation address as reflected in our business records. It is for your residential and personal use only at that address. You agree that you will not remove it from that address except to retum it to us. At the time we installed the equipment, we: (1) demonstrated that the equipment was functioning properly; (2) instructed you in its use; and (3) provided you with an instruction manual for each item. You agree to take reasonable care of the equipment and agree not to open the equipment (except to change batteries in remote control devices), take it apart, or alter it in any way. You are responsible and will be billed for the damage to all equipment, beyond reasonable wear and tear from normal use, which occurs before you return or surrender it to us. All equipment must be returned in a fully usable condition. Except for loss or damage caused by misuse or abuse, if you notify us of equipment failure, we will repair it or exchange it for properly functioning equipment. You agree to allow us to enter your installation address, at any reasonable time, to inspect, repair, replace or remove the equipment. $ ; !£F�� u Damage Waiver. You Agree That We Shall Not Be Liable For Damages, Whether Direct And/Or Consequential, Resulting From Any Malfunction Or Failure Of The Equipment, Or For Any Delay In Promptly Replacing Malfunctioning Equipment. Payment for Use of Equipment. Unless you are a customer of the Company in good standing transferring service from another address where service was provided, you must pay for one month's service, and all installation fees, at the time of installation. Existing Mediacom customers in good standing will be billed for such amounts, although your prior billing schedule may change. Except as specifically set forth herein, your use of the equipment and the services you receive is subject to the Company's various policies and practices, copies of which have been provided to you (the "Policies and Practices "). Such Policies and Practices may be changed from time to time. Monthly fees for use of the equipment are billed in advance. p Failure to Comply with Your Commitments Regarding Use of Equipment. If you fail to comply with your commitments contained herein, or with any term of the agreements under which you are receiving services from us, you understand and agree we may do any combination of one or more of the following: (1) terminate your right to use the equipment; (2) terminate your right to receive services from us or our affiliates; (3) recover the equipment; and/or (4) bring legal or other action for return of all equipment and any amounts due to us hereunder (including reasonable attorneys' fees and other costs of collection), as well as liquidated damages as set forth below. Except for the digital consumer terminal ( "DCT "), for which liquidated damages are provided below, any lost or unreturned equipment will be billed to you at its then current retail price of replacement. You agree that this provision is not a waiver by the company of any rights or remedies which it has available to it for breach of this agreement. All such rights and remedies are cumulative and shall not be deemed exclusive. Nothing herein affects your obligation to return our equipment promptly upon your breach of this agreement. If You Choose to Stop Using the Equipment. You may terminate your use of the equipment by calling our customer service number, or by writing us. When you do so, or if we terminate your right to use the equipment as described above, we will notify you of the proper payment procedure with respect to all rental, service and additional charges due to us and the proper retum procedure with respect to your equipment. You agree to cooperate and, if asked, to make yourself available to return the equipment to us at the installation address set forth below, or at our offices, as we may elect. Mediacom IJIVITMI. VMUI. Liquidated Damages for Failure to Return DCT. If you fail to timely retum the DCT to us or our designee in accordance with your commitments herein, you understand and agree that the costs and damages we will incur are not readily ascertainable and are difficult to predict or calculate at this time. Notwithstanding anything to the contrary set forth herein, in the Policies and Practices, or otherwise, you agree that a reasonable estimate of our damages for each unretumed DCT is $300.00 (plus attorney's fees, costs and expenses); you further agree that, if you fail to timely retum the equipment to us or our designee in accordance with your commitments herein, such amount may be added to your bill and you shall pay such amount on demand. You understand and agree that such amount includes consideration of the future availability and replacement value of the equipment, loss of revenues associated with the equipment (including unrecovered rental payments), the possible use of the equipment for unauthorized interception activities by others, cost associated with our attempts to recover the equipment from you, and other factors. Thank you again. Welcome as a MEDIACOM DIGITAL CABLE customer! Enjoy your exciting new services. I hereby acknowledge receipt of converter(s). Serial Number(s): CUSTOMER NAME ADDRESS ACCOUNT NUMBER Condition of Converter: Describe Mediacom: I understand and agree that all equipment (converter, remote, etc.) installed in or on my premises is the property of Mediacom. I agree I will not deliberately alter, tamper with or remove, and I will exercise reasonable care to prevent damage or loss of the equipment. In the event that I decide to disconnect this service. I agree to return the equipment to the business office. My residence will be available by appointment for the inspection, repair, replacement or removal of this equipment sometime between 8:00 a.m. and 6:00 p.m. Monday through Sunday. I realize that I will pay for this service until it is physically disconnected. If the equipment is damaged, lost, stolen from me, or not returned by me, I agree to pay Mediacom up to five hundred ($500.00) dollars as liquidated damages. I also agree to pay, in regard to any unpaid balance due Mediacom any legal costs of collection, plus one and one half (1 1/2 %) percent interest per month. There will be no extension, alterations or tampering with the company's facilities on the subscriber's property at any time under penalty of law. The company will maintain the system to the best of its ability but assumes no responsibility for interruptions due to circumstances beyond its reasonable control such as, but not limited to acts of God, power failures, equipment failures, etc. I (we) hereby request and accept the above conditions. CUSTOMER'S SIGNATURE Mediacom) DIGITAL CONVERTER AGREEMENT X DATE ORDINANCE Title II/Section 6/ Consumer Protection (7) Notice to Subscribers (vii) notice regarding subscribers'privacy rights pursuant to 47 U.S.C. 551; Subscriber Privacy Notice wed trademarit of Mediaoam Communications roam is a Corporation. Companies oiled by Mediacom Communications Corporation operate cable television systems through which they provide subscribers with cable tel- evision programming services and Internet access and telephony services through our cable facilities. Not all services may be available in your local cable system. The Cable Communications Policy Act of 1984 (which we refer to as "the Cable Act") contains restrictions on the disclosure and use by cable operators of personally identifiable information about subscribers to cable television or cer- tain other services. Other federal law may also apply to some services, includ- ing the Electronic Communications Privacy Act of 1986 (called "the ECPA" in this notice). This notice informs subscribers of out policies regarding personally identifiable information we obtain in the course of providing our services that are subject to the privacy provisions of the Cable Act. Those services currently consist of our cable television service, our Mediacom Internet access service and our telephony servive. Not all of these services may be available in your local cable system. Our policies are intended to conform to the require- ments of the Cable Act, the ECPA and other applicable law. The term "Mediacom," `eve," "our" or "US" refers to any company that is con- trolled by Mediacom Communications Corporation, a Delaware corporafion, and through which you subscribe to any cable or other service covered by the privacy provisions of the Cable Act. This notice teas you are' policies regarding: • The kinds of personally identifiable information we collect. • How we use that information. • The nature, frequency and ' of any disclosure we may make of that information and the types of persons and entities to which the disclosure may be made. • 'The period during which we will keep that information. • The choices available to you regarding collection, use and disclosure of that information, including the tip and place at which you may have access to that information. • Certain rights you may have regarding that information. As the term suggests, information is "personally identifiable" if it can be used to identify or contact an individual, such as his or her name and address or tele- phone number. It also includes information that links data about an individual's activities or history to that individual, such as the combination of the individ- ual's name with the fact that he or she purchased a specific product online, so that someone else with access to the combined information could learn that the named person bought the particular item. Information that does not permit an individual to be identified or contacted and that does not permit information about his or her activities or history to be linked to hire or her is not "personally identifiable information." Among other things, this means that if we separate data about your activities from your name or other data that identifies you, then that data is no longer "personally identifiable information." For example, we might compile data we have about our Mediacom Online' customers into aggregate or other anonymous forms, such as the monthly average number of customers who use the service to visit travel - related Websites. Our policies described in this Notice apply to personally identifiable informa- tion about you that you furnish or otherwise collect in the course of providing you with one of our services referred to in this Notice. It applies to such infor- mation whether we obtain it "online" (such as when you subscribe for our cable service on a Website we operate) or "offline" (such as when you subscribe for our cable service using the telephone or a paper order form). Please note, how- ever, that if you use a Website we operate for purposes of our cabk or other services, then additional online privacy policies may apply that cover topics unique to Internet usage, such as use of "cookies" or other technology for track- ing Internet usage. You can review the online policy by clicking on the "Privacy Policy" link appearing at the bottom of the home page of the relevant Website. Some of our services, including the Mediacom Internet access service, interactive cable television programming and telephony services allow you to interact with companies and individuals that are independent of Mediacom. By using those services, you may enable these companies or individuals to inde- pendently learn petsonally identifiable information about you. The. policies in this notice do not apply to personally identifiable information that you provide to any of these thud parties or that they collect independently of us. These third patties may have their own privacy policies, but Mediacom is not responsible or liable if they do not or if they fail to follow those policies. Types of Personally Identifiable trod We collect and How We Use It We collect personally identifiable information about you with your prior written or electronic consent or that is necessary W obtain information that is necessary to render a service you receive or detect unauthorized reception of cable com- munications. Mew= is ■ registered trademark of Mediacom c . his personally identifiable information may include, but is not necessarily railed to, the following: Your name, home and work e-mail and postal addresses, telephone numbers, social security number, driver's license number, credit or debit card numbers and expiration dates and bank account information for billing purposes, payment history and credit reports. Depending on the services we provide to you, information on the number, location within your home and configuration of television sets, convaters, cable modems, personal computers, tel or other service-related equipment or devices in your home. Maintenance and repair records for the equipment in your home used for the services. The services and service options you have chosen. Information about your satisfaction or usage of a service that we obtain !rum subscriber interviews or questionnaires or other feedback from you. k record of whether you rent or own your home so that we can obtain my permission required prior to installing our cable or equiprnent. ;ubscriber correspondence (via e-mail or otherwise). k record of any violations and alleged violations of the agreements, erms, conditions or policies that govern your use of our services. genaml, we use this personally identifiable information as necessary to ren- our services to you, to detect unauthorized reception of cable progranuning 1 for tax, legal, accounting and Giber purposes related to sir business of pro- ing our services to subscribers, including, but not limited to, the following: 1 0 make sure you are being billed properly and pay for the services ou receive. b send you pertinent announcements about the Mediacom services Du receive. improve the quality of Mediacom's services. D aw • p— questions from subscribers such as troubleshooting. 3 send promotional material or information to you about other products xl services available from Mediacom or others, subject to applicable law id any "opt-out" choice you make as desctibed below in this document . MI use the Mediacom Online" Internet access service or a telephony service rovide, then as a necessary incident of providing that service, our computer !ins automatically capture and store information that may include, but is not Led to, the Websites you visit; the dates, times and length of your Internet s or phone calls; the Internet or e-mail addresses or telephone numbers that Modicam is a registaed trades's& of Medium= Communications Om/maim you communicate with; and the text of e-mail or other electronic communica- tions you send or a ire using our Internet access service. Any personally identifiable information that may be derived from these logs is subject to the policies described in this Notice and to our obligations under the ECPA and other applicabk law. Disclosure of Personally Identifiable Informadon by Us We may make certain disclosures to third parties of personally identifiable information about yon. Disclosures to governmental entities or required by law or a subpoena or legal process are disarmed below under the caption "Disclosure to Governmental Agencies or Otherwise Required by Law or I..egal Process." Under this caption, we address disclosure under other circumstances. We may disclose personally identifiable information about you with your prior written or eiectionic consent. As permitted by the Cable Act, Mecham= from time to time may disclose, without such consent, personify identifiable informa- tion about you if necessary k render, or conduct a legitimise business activity related to, a cable service or other service provided to you. As a provider of telephony service, Mediacom is required to disclose subsailers' names and addresses, whether published, unpublished or unlisted, to authorilies and service providers to support access to emergency 911 service. Furthermore, as part of our telephony service, we provide a dipxsary listing so that a customer's name, address and phone number miry appear in telephone directories and be accessible via directory assistance. We disclose the customer's name, address and telephone number to publishers of telephone directories and providers of directory assistance in order to provide this service. The kinds of persons or entities to which we may make such disclosures include, but are not necessarily limited to, the following: • Persons or entities that control, are controlled by or under common control with Mediacom. • Billing services, collection agencies and credit agencies. • Installation contractors and subcontractors. • Sales representatives used to market our services. • Accountants, lawyers, consultants and other professionals we or our affiliated companies use in our businesses. • Cable programming or content suppliers and program guide distributors. In addition, if Mediacom or its affiliates directly or indirectly transfer owner ship of or an interest m all or part of the business we conduct through this Website, to the purchaser, investor or other party and its attorneys, accountants Mairiacoes is a registered tnidemerk of Mediscam Comminianions Corporation. and advisors. This kind of transaction could take the form of a nll.. sale of stock or assets, formation of a joint venture, investment or some other structure. Information we disclose for purposes relating to billing and levels of service usage is generally provided on a monthly basis. Information for other purposes is provided as it is needed. As r L-s —itted by the Cable Act, we may also from time to time disclose lists of our subscribers to third parties for purposes other than those referred to above. Those lists may contain your name and address, so long as we have given you the opportunity to prohibit or limit such disclosure and we do not also reveal, directly or indirectly, the extent of any viewing or other use of the services we provide to you or the nature of any transaction you make using those services. This permits us, among other things, to disclose your name and address to char- ities, advertisers, direct mail marketers and telemarketers for use in telephone or mail solicitations, market research or other purposes. You have the right to elect not to be included on such a list. If you do not desire to be included on any such list, you may 'opt our by completing the "Mailing List Opt -out Form" that is included with this notice. . If you use the Mediacom Internet access service or our telephony serv- ice to send or receive an e-mail message or other electronic communication, the ECPA permits us to access the content of those communications. It also permits us to disclose such information to an addressee or intended recipient (or his or her agent); to a person involved in forwarding such information to its destina- tion or when it is necessarily incident to providing service or to protect our rights or property; or to any one with the consent of the subscriber or an addressee or intended recipient (or his or her agent). Disclosure to Governmental Agencies or otherwise Required by Law or Legal Process [t is possible that one or more third parties may seek to require us to disclose y identifiable information about you pursuant to law, a warrant, sub - aoena or order issued by a court or governmental authority or other legal 'recess. The Cable Act has special rules that apply to these situations. Vlediacom will disclose personally identifiable information about you when equired by law or legal process, after giving effect to the Cable Act's require - nents. the Cable Act's requirements differ depending on whether the person or entity eeking the information is a governmental authority. If a person or entity that is Mediacom is a registered trademark of Mediacom Communications Corporation. not a governmental authority seeks personally identifiable information, then the Cable Act permits us to disclose the information only if there is a court order authorizing or requiring such disclosure and only if we notify you of the order. If a governmental authority seeks personally identifiable information about you, then the rules are different depending on whether the disclosure is subject to (i) the ECPA, (ii) the federal "pen register/trap and trace" statute (which we refer to as "the Register/ Trace Statute") or (iii) other law. If the governmental authority seeks personally identifiable information about you, the Cable Act authorizes us to disclose it only if authorized or required by a court order. The Cable Act may impose additional conditions on disclosure, depending on whether we obtain the information as a result of your subscription to a cable service or as a result of information obtained because of your sub- scription to another service, such as the Mediacom online' Internet access service or a phone service we may offer. If the information relates to your sub- scription to a cable service, then the following two special requirements must be satisfied: • You must have been given the opportunity to contest in court any claims made in support of the court order sought by the governmental authority. • In the court proceeding, the governmental authority must offer clear and convincing evidence that you are reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in a case against you. If the information relates to subscription to a service that is not a "cable serv- ice" within the meaning of the Cable Act, such as our Internet access service or a telephony service, then these two special requirements may not apply. If a governmental authority seeks personally identifiable information about you under the ECPA or the Register/ Trace Statute, the Cable Act's requirements are different depending on the nature of the information sought. If the governmen- tal authority wants disclosure of records revealing cable subscriber selection of video programming, then we may disclose it only if authorized or required by a court order and only if the two , a x . „ ,. :al requirements stated above are met. In the case of any other kind of personally identifiable information, the information may be disclosed as permitted by the ECPA or the Register/ Trace Statute, and the requirements of the Cable Act do not have to be satisfied. If the ECPA applies and the government wants us to disclose the content of Mediacom is a registered tradernsrk of Mediacom Communications Corporation. Meditcom is a regitteedlinitmok 014ediacom our a - mails and other commamcatioes that we have stored for 180 lays or less, then it must obtain a criminal warrant from.atcourt. In the cue of arch content that we have stored for more than 180 dam, the government can equine disclosure (1) without prior notice to you if the government obtains a Timinal warrant or (ii) with prior notice to you if the government :ebtairis •a Vacant, subpoena or order from a.court, obtains it .gamd jury or trial subpoena r issues an "administrative subpoena," which is an order #o Close drat is ;sued by the govi—nuentitself, rather than by a court. Underilie ECPA, if the overnment wants us to disclose lour sober TeCerdiait71111thea Out not the content of your )r then it may require as to do so, without prior atice to you or your consent,,by obtaining a criminal meant or a subpoena or rder from a court or by issuing an administrative subpoena. The information tat can be required under an administrative subpoena is meted lox sobscnIer kme and address; records of local and long,distanoe telephone ion and ssion times and duration; .length of - service ,(nChrdisg smart date) and mopes of rvice utilized; telephone number, instrument number or other um- :r or identity, including any temporarily and the Bans and source of payment by the subsLa (iacluding any aura card or nk number). The information thaat.can.be a warrant, subpoena other order of a court is not so .limited. To obtain such a court 'cadet, howev- thc government must rneet certain requirements specified in the ECPA, :luding presenting facts that show there are reasonable grounds to believe at the information sought is relevant and material to an ongoing criminal restigation. e Register/Trace Statute authorizes the - *obtain, without ice to you or your consent, a courro der requiring us to capture, record and close to the government the to , e-mail addresses and sir ntiifiers that you call or send commrmications to - or that cal you-or send you ammucations using any Mediacom telephony or Intemetaecess sage.. A eral or state governmental authority sagrobtain the order upon the by the appropriate .govemment lawyer or Ica that the information likely le obtained is relevant to an ongoing criminal investigation. ddition to the above, if you subscribe to any met or telephony ices, the EEPApemiits as to- disclose the contents cf your em °rather ununications to a law enfi.iki—ent agency if we reasonebly believe that an urgency involving immediate-danger of dead ^or serious physical mfr to person requires disclosure of the information without delay. We do so lout prior notice to you, without coosent and with to o by a warrant, subpoena, court order or law. Esinnples of situations in why we might make such chcclosures are where we reasonably believe that there is as ' risk of suit -or terrorist activity. The ECM provides fair odder exceptional circumstances under which we may be compeRed or permitted to disclose information about you or the content of your coosnumications. For example, the content of your e-mail or other commu- may be disclo ed' tt3 law enforcement agencies if it appears to be evi- dence of child pornography, or area inadvertently obtained by us and appears to perms to the commission of as crime. The Responsibility and Work Opportunity Reconciliation Act of 1996 provides that std welfare agencies may obtain from our subscriber lists the addresses.of individnabo-wholswe or are ewed child support and the names and addresses of theirempioyera. The law says that this information can be obtained thnough an administrative subpoena issued by the state welfare agency, without a court order, and does not require that a subscriber be given notice of and the opportunity *contest the disclosure. Sometimes, a copyright owner believes that the copyright has been infringed by an Internet user who uses an owe service to pout, download or otherwise use the copyrighted work without permission. The owner may know some informa- tion, such as the mar's a -mail' or IP address, but may not know the user's tare identity. The um Copyright Act provide. -for a copyright owner to obtain a subpoena seeking from an online service provider of the identity a user who is belied to- have infringed the copyright. Upon receipt of a subpoeoe, the 'der is required to expeditiously identify the a will identify the relevant sub- scaler if we are served with such a subpoena. lime • 1 Which We Retain Identifiable Information The Cade Act requires us to destroy personally identifiable information if the . is no longer necessary furthe purpose for which it was collected and, there-are no by you for access to it or pending court order or other legal pn)Cess reqUiling that we disclose it to a third party. In most cakes, this means that we will have persoruilly identifiable information about you for so long as you are a subscriber and continue to retain it thereafter for as long as it may reasonably be required to comply with tax, accounting and any applicable contractual or legal requirements, which could be seven years or mare after you stop being a subscriber. Mtdincon-is a registered tradrsmark of Mrdiaoo® Cominmicatiors Corporation. Mediator is a registered trademark of Mediator Communications Corporation. Access to Our Records About You Under the Cable Act, cable subscribers have the right to inspect our records that contain personally identifiable information about them and to have a reasonable opportunity to correct any in such information. If you wish to exercise this right, please notify us at the local Mediacom office specified on your bill, and we will contact you to arrange a mutually convenient time during our regu- lar business hours. Your Rights Under the Cable Act The Cable Act provides you with a cause of action for damages, attorneys' fees and costs in Federal District Court if we violate the Cable Act's limitations on the collection, disclosure, and retention of personally identifiable information about you. The subscriber, customer or other service agreement applicable to you may provide that, to the extent permitted by law, any claims that you have under the Cable Act will be decided in arbitration and attorneys' fees and puni- tive damages will not be available. Contact Your Local Mediacom Office If You Have Questions If you have any questions about our policies described in this notice, please contact your local Mediacom office at the address and telephone listed on your bill (or, if you have not yet been billed, on the service order you signed to sub- scribe to the service). MAILING LIST OPT - OUT FORM Please remove me from mailing lists and other voluntary disclosures of my name and address to third parties for non -cable purposes. I understand that this election does not apply and is subject to the other provisions of the Mediacom privacy policy and applicable law which .:..11it or require disclosure of my name and address to law enforcement agencies or officers; in response to war- rants, subpoenas and court orders; or if we reasonably believe that an emer- gency involving immediate danger of death or serious physical injury to any person requires disclosure of the information without delay. Name: Address: Mediacom Account No. Phone Number. Signature: Date: (To ensure we are able to process your request, please fill in all information accurately and completely, sign this form and return it to your local Mediacom office at the address listed on your bill (or, if you have not yet been billed, on the service order you signed to subscribe to the service). Please DO NOT mail with your bill. If you change your mind and want to include your name and address on mailing lists we provide to other businesses, please contact your local Mediacom office. Thank you. Mediacom is a —1 trademark of Mediaco i Communications Corporation. ORDINANCE Title IUSection 6/ Consumer Protection (7) Notice to Subscribers (viii) notice of the availability of universal remote controls and other compatible equipment (a list of which, specifying brands and models, shall be provided to any subscriber upon request). MOTOROLA Motorola DRC800 4 -in -1 Universal Remote Control o 0 ; cj c j ,±) O t - ic ® 0 -.0 e e G ® 0 O 0 CD O 0 ®! Q ® Q t- OVERVIEW User Guide Your new Motorola DRC500 universal 4 -in- l remote operates your Motorola or or other manufacturer's cable set - top box and up to three other devices. In addition, the DRC800 provides advanced features such as Digital Video Recording (DVR) control and Picture -in- Picture (P1P) support. You can lock volume control to any of these devices, to make adjusting your home entertainment volume easier. See "Changing Volume Lock ". The DRC800 comes from the factory without the volume locked to any specific device. You can also change what type of device each mode key controls. See "Reassigning Device Keys ". Operating Range Your remote controls devices from up to 50 ft (15 m) away ifyou are directly in front of the device, or from up to 20 ft (6 m) away ifyou are off to either side. INSTALLING BATTERIES Your remote requires 2 AAA batteries. The first set of batteries is included, and should last up to 6 months under normal usage. 1. Remove the battery case cover and the old batteries (if necessary). 2. Follow the diagram inside the battery case to insert the new batteries. You have ten minutes to replace the batteries before your remote loses memory. USING YOUR REMOTE To select a device to control, simply press one of the device mode keys (TV, AUDIO, OVDNCR, CABLE) at the top of your remote. After you set up the remote to control that device, you may begin using the device. See "Programming Device Control" for more information on identifying a specific device to a device key. Press this Key To. Direct access to Pay Per View (PIN) programming (where available) AEw Rewind OCR, DVD, 1't1D , DVR, or tITi It PLAY PIay VCR. DVD. Vol), Pr • FFE (.2 ■) (now) Turn the selected device ON or OFF Select a device Direct access to Video On Demand (1'I)D), when: available P1'R, or IITtR Fast Forward 1 R, D1'D, V4)1,, D1'R, nr t1T113 RECORD Record to 1'CR or DVR PAUSE Pause VCR, ()VD, L'UD CIF) STOP Stop VCR. DVD. 1'0 D , DVR or I)VR Replay the previous fir seconds of a program (only o actable w ith t)1' R models) �1 :l:lre L J rcoardcd. This will allow you to select nor for viewing (only available w ith 1)V R models) Displays live televiti programming (only available w ith DO S models) Press this Hey To e °rte Mute current audio Feed Jump among pre - selcwted favorite channels (only available in LABILE mode) Mote: Favorite channets must be pre - selected through the Electronic Programming Guide before this key works. Display the helpsc een (only available in CABLE mode) Return to last selected channel VOL +, - increase or decrease rdurrtr CH +1 - Select the next or previous channel 0 ® Mow Mo up or dawn through menu screens or the Electronic Program Guide Exit any On- Screen Display )t)SU) and return to regular viewing Display channel and program information Access the aible guide Access any OSD for the currently selected device Move up through any OSf] or cable guide me nu Move down through any OS D or cable guide menu 5)ove left thnoa rh any 0)51) 4w cable guide menu Move right thmugh am 1)51) or cable guide �rw Select the currently highlighted t)S17 menu or cable guide choice View the previous or nsxt day's cable guide These functions are set byyourcable provider Press this Hey To 0 O 0 • o These functions are set by your cable provider These functions are set by your cable provider Enter a channel or device code number. To access channels bower than 100, you may need to tinter 3 digits For example. to access di annel 2. press 0-0.2. For channel 21, press 0 - 2 - 2, 111 select the video source Aspect Change the Viewing awed (if available) PIP 01 Turn Picture - in- Ficture (PIP) on or off (if Mailable) PIP SWAP Swap the PIP signal to the main display l if available) PIP More Move the position of the PIP display PIP CH +/- Select the next or previous dt aneri in the PIP display (the main display dors not change, PROGRAMMING DEVICE CONTROL Each of the additional device keys controls a particular type of device. For example, the DVONCR key controls your VCR, DVR. or DVD player, but not your TV, unless you specify otherwise. See "Reassigning Device Keys ". Thy tyt)e al fleAce TV TV I) /v0R DVD, VCR, 0 R. IUTIKTV /OCR, TV/VCR/DVD. andTV /DVD Cable Cable box only Audio Amplifier. nisei To specify a device 1. Lookup the device you want to control in the device code list on the back of this guide. 2. Press and hold a device key (AUDIO, DVDNCR, or TV) for at least six seconds. The LEDs for each device key light up, then the LED for the device you selected remains on. 3. Enter the four -digit code. The device key LED turns off briefly after each key press. Note: You have 10 seconds to press each digit. If it takes longer than that, the remote "times out" and you must begin again. 4. lithe remote recognizes the code, the device key's LED blinks th ree times. You can now test the remote by pressing POWER. If your device responds ( turns off), you have found the right code. If your device does not respond, repeat steps 2 - 3 with the neat code in the list.. If the remote does not recognise the code, the LED will turn off. Retry the code (by repeating steps 2 -3 using the next code listed for your brand), or search for a device code. See "Searching for Codes*. SEARCHING FOR CODES If none of the codes listed under "Device Codes "on the back of this guide match your device, you can search for a set of commands that will work_ Your remote will sample all the codes in its system for that device mode to find one that will allow you to control your device. 1. Press and hold a device mode key (AUDIO, OVDNCR, or TV) for at least six seconds. The LED for each device key lights up, then the key for the device you selected remains on. 2. Press a function key (such as Power or Mute). The following function keys are valid for Searching (Power is recommended): • Power • Mute • Play • CH + • Stop The device key's LED blinks three times, then turns off. 3. Press A. The remote will send the IRcommand for the function you pressed in Step 2. 4. if the device performed the function you pressed, press OK. The remote will now control the device you selected in Step 1. if the device did not perform the function ou pressed, repeat step 3. Press V to retry the previous code. Tip: Note the code set that worked, in case you must re -code your remote: OVDNCR: TV: AUDIO: See "Checking Codes "for more information on noting code sets. CHECKING CODES 1. Press and hold a device mode key (AUDIO, DYDNC R, or TY) for at least six seconds. The LEDs for each device key light up, then the key for the device you selected remains on. 2. Enter 9 9 0 to tell the remote you are verifying the device code. The LED blinks twice. 3. Press I, then count the LED blinks and write down the number. If the LED does not blink, the number is 0. This is the first digit of the device code. Press 2,3, and 4 toobtain all four -rode digits. CHANGING VOLUME LOCK Locking the volume controls to a single device makes it easier to control volume, without having to guess whether the volume will change. if you lock the remote's volume controls to the TV (for example), you will always be able to change the volume to the level you want, without having to adjust it on multiple devices. 1. Press and hold the device mode key (TV, AUDiO, DVD/VCR, or Cable) corresponding to the device you want to control volume for at least six seconds. The LED for each device key lights up, then the key for the device you selected remains on. 2. Press Volume +. The device key's LED blinks three times, indicating it has locked the volume control to the device you selected. The AUDIO device key always controls its own volume, regardless of the device is locked to volume control. Note: If you reassign AUDIO to another device, such as a second T1, the second TV will always control its own volume. Unlocking Volume Control: 1. Press and hold a device mode key (TV, AUDIO, OVONCR, or Cable) corresponding to the device currently locked to the volume controls for at least six seconds. The LED for each device key lights up, then the key for the device you selected remains on. 2. Press Volume - . The device key's LED blinks three times, indicating t has unlocked the volume control for all devices. REASSIGNING DEVICE KEYS Each device key accesses a specific type of device (for example, the DVD/ OCR key can on! be programmed to control a DVD payer, VCR, DVR, or HT1B system). This makes it easier to search for a code if your device's code does not appear on the list provided. Your new remote allows you to change the type of device that may be assigned to a device key. That way, if you have two TVs, for example, you can control them both by changing the type of device the DVD NCR orUDIO key controls. ! . Press and hold the device mode key (Pi, AUDIO, DYDNCR, or Cable) corresponding tothe type of device you want the reassigned key to control (for example, TV) for at least six seconds. The LED for each device key lights up, then the key for the device you selected remains on. 2. Enter 9 9 2. 3. Press the device mode key you want to reassign (for example, AUDIO), That mode key's LED blinks three t Imes and turns off, indicating that it has been reassigned. The reassigned key automatically uses the same device code as the key you selected in Step 1. If your second derive uses a different code, vou may program it for the new code. See "Programming Device Control ". Mote: You may not reassign the Cable device key to another type of device. Assigning a Key back to Its Original Device Type: I. Press and hold the device mode key (TY AUDIO, DVD/YCR, or Cables you want to reset to its original type (for example, AUDIO) for at least sir seconds. The LED for each device key lights up, then the key for the device you selected remains on. Enter 9 9 2. The mode key's LED plinks three times and turns off. ?. Press the device mode kty you selected in Step 1 again. The mode key's LED blinks three times and turns off. 4. Program the restored mode key to control a device. See 'Programming Device Control TROUBLESHOOTING If you have trouble with your remote, try the following steps in order. My remote is not responding • Review the information in "))sing Your Remote "to make sure that the key you pressed is active for the device you are controlling. Make sure you are controlling the device you think you are. See "[]sing Your Remote "for more information on choosing a device to control Make sure your batteries are good. if battery power is low, your remote enters a "Low Battery Condition" to conserve battery power for retaining your settings. See "Installing Batteries "for more information on changing the batteries. Reset all settings: • Press and hold a device mode key (TX AUDIO, DO/ VCR, or Cable) or at least six seconds. The LED for each device key lights up, then the key for the device you selected remains an. Enter 9 8 I. The LED blinks twice to indicate that your remote is returned to its factory settings. You will need to reset all device code settings. See "Programming Device Control ". ADDITIONAL INFORMATION The Motorola DRC800 does not have any user - serviceable parts. Opening the case, except for the battery cover, may cause permanent damage to your Motorola remote control. t10 part of this publication may he reproduced, transmitted, transcribed, stored in any retrieval system, or translated to any language, in any form, or by any means, electronic, mechanical, optical, manual, or otherwise, without the prior written permission of Motorola. MOTOROLA and the stylized M logo are registered trademarks in the L'S Patent and Trademark Office. All other product and service names are the property of their respective owners. Copyright Motorola, Inc. 200. MI072 11103 MOTOROLA obwrookre This product uses technologies licensed under one or more of the following G.S. patents: 6,587,06; 6,195,033 6,496.135 DEVICE CODES Tmmk. 0176,1179 KB .00 %mg Chu 0093 ..8:f TMs ,0000 0761.0617. 0613 Sy.001 0016 Audio Amplifiers A -Ma. 0003 Al 0053 9„0.00 01/17 AOm 00)2 K99an. 0051 1 0 000 0111 0.0 006 0906 1 0160 Sundeagn 01.0176.0179 Canal 0269 Adm3 'Kn! * 465 , n Ad666 076E 0]A3,.IL 0611,.15 Deno^ Kenn o.W 0030 Sy... 0001 ruin..1h. 600 01)1 6.60137 . KL11 0761 S,rynnnn '� 05,93 M, "a 00160011 555 0187 GE 0070 kiko 00378437044.00 AA. G.A. ONr..32.A 9/106 0180 KEN 0190. DOA 0039,0145 Scre..c3 301_ 0311 Aka 0701,0030,0073 �G4a 0692 Nnon 0179 2337 Supreme 0000 NI.1nM nF15, 9100 0017, AA 131..01. Wn s 1\0375, 00. 511.86. 3 0,0 8.1 1 11,00.11, 90 16.660 0105 13....1. 0177 x1mon 0050 33.1.6615 011601]1 00 0]37 668.00 9 0101 A. *737 In A6gna..a 370,0706.0020.0107, Tarvl1 0093 A6nm 08910311. OSN am AO 01)9, 07011.009E Tailing 55.00. Nekamdu 0317 00.00001041 0055 0016 Tah,n. 0050.0051 0060084• 0495.0000 AIIC 0010..53,0001.0131 rvMa 04,.5505,1 TnhmJAle 0179 h.a 0.0 Apo 1,000 0]Y.0700 614.000. 0150,0650 T Min 05,0 161637 05910169 Amher 0003 9 0170 0145, 0001 T ,1 51,0003.005 Tm 0.0, 0013 5,1314001 wit, 0160, 0091,0023. 0003 610119•• 03' 0185 115,37801 .X.01.0150,0910,0019. be0.0. .910249 6.98X,+31 0151,0116 01,44* ).015401]0. :IA; 0056.0177 0056. 0092 82:0 0100 87011681 0180 01]9,.137 111:041611 07010056 A6abak 0035 3,3786.373, 0216046).000) 6163 9100,00.017* 12616 0173,0056.0177 /376, 0. ,an. 04 .56 O. AOO..d 001 04110031,0130, 003E 6, 0011 5,.70 0666 0126 6annd6 0010 '6.,o- To... 16.8.0.1704,100. S.01.6611 oM.q., 1, 211 031601 0032 61,1..616, 009).0150.1350.0110 0185 01 7:1,837 0 0 71:47370 P.n.. .. 114.20,37 09)9 0331 Celt. 0761 11,371 .35..91,.5: Tnral 0157 xxdv 0076 0111. 0013 01.0.5 n 5,6.0111 1 745 Yamaha 0332 9376:37 .90..30.0.2.0' ,6373 0.036!00165 33764440 0027 Cable Converters (Set Top Boxes) 2).,37.6: 9 MAID a 91569116.4X6 376.73 6 093 0040 013.0 953 .13716 0476 003701 891 .343704.. Fdan.n GemJl,mnnan 04)6 1.,00637137 .. 81*,. 0030,0173 0091 d6h 0374 Jerrold 0176 „ 0100018£010] ..,001 0!16.31 377..,37 1750 M.nb 0416.1376 true 37100 N.. 0016 8re 06 honer 1177 I roan .. :11 0092 anm,fi. Ada* IA- 637 *n .39 m,0, 11.71. 0110.37611.01 1 0 .61 110000.. 10, 17, 703. Audio Amp/Tuners 37 n . 91,44..,1 0,.19 r ANC 0531 0000, MO, , 116 6,9 .., 009),0105 37137 37.0 1.0103 White 00'481001646 00,.11 084 61014 y1,.. Dan..1 10371,009:,370;:370:1 .* 0150.0111, 0039 1010044* 0010 ry mnnu IIA9 Pm6.1 004],^150,0051. 00370. 6310, Zen. .17, O., 01760010, 009: A 0076.!: .In.nus, 0037! 110176 8. 11:9..04 0400 35 .70019. 0021 VCRs 0770:6003, 0531 0300,01 011% 00 Ti..7 32.0030.0020.0096 nn 1 189 066.1.01 OIA4 001 r1 .54.91 02388,1 0043. 01. I611 1163 Elmtm1*0d , 000. 0165 Adenmra 000 Fnn..n 0154 1j1 0:30 O.! r 16 N.n 00!0..00 0276 37 00. 30,1009 0171,.11.0165 P... 0106 71M0.1,0079 0037.0000 umNKad.n E.*. 0030. 0613 hn6.d 1 0 9 rye 1373,637 9113 FM M., 19 ,009 0701081] MIS, 0733 5, 3760001 n 10011 162 - nl" 3,00.713.37 00. M' 02737 01 *I.* .0.017 0rcman HO 0011 /VC 0071 rw, 0160 0171,0179 Pr, 0051 14 5'371..00 . IVO. 13.,0027, 0119 0011 A* 0140 7...37 .0511 Tunn63■ 0160 I R 5,1328437.101 1337. 01]3 619140 .. C kw. 55 Ro1..n 0110.wm ,0952000) ♦a Alan.. 16591199, On. - 101 R1n,n. .)i B6mmA ' PHISII.wlell ..39 0•E 0115,.11,0147:.' O0 *. 0017 1101.11* 1 37:09 Mr ..Iry X7400..6, 2040110 0337. *r .1,, 7016961.'37;£09. 79 ,6123,. WAS. 0135 9..1100.7 . 0, .6. 01 P.Jo AAA 19116,,.10,0173 ,0110101 LOJi 00370401 1 fi531 Zan, 019. '4 32...0001375 Can 37 ..1 Pan,..na 1111, 11.er .68 P' \ .17 9 ry� 11, 01)19918. PM 027.:7 0.1 Phil, 1189. 1109 1616116a. m. 91711 6.6.0, 0154, 0111 . 0.31.0176'0039, CCE 010173 168663 0. 0531. 0011 Harley- 0m1..n 0179 01650032.53 T - m ,0175.1105 p,,,,,,, 1254 66.... d..n 0054 M..,1 6181 Cob 0071 094016 0000 006671 9180 98m1. .17..30 Crag 0037,0017.0140,.]1 .I 609,120401.1 Mae, 009, 0.mpo 0030, 0012,1755.005;00N [13x1. 1A,, 0060,0035.0101.0611, 1031 Kis 1383 161. 368> 0151 50134.48 0000070],0031.0176.16 1304760 0110 64141100 1383 1,9.300 01110 003207. Da0n.. 0045 0276, 1176 5,.34 1053.1141.1116175 Hl,me 7713 9.9 0039 Da* 4413 19. Mac. 0155.0151,.)1001..09X5 nn. w1.) . Sk,eagl9aka 1023 0039 S,n.. 015401160159 ourabra,d p„„,,,,, goner. 1313 166371.1 0440 x021, 017A Tedni'. 1306 151600N I,dmry 0004 8nm..4m 0037 4,81 02360187.OI7II, 0179 p8,10.10Ani 0037 11..0037 1139 1 0017 Rata 0017,0034,0154,01160173 \ 00)1 .71 044 0171.01.,015'9.01..0056 Enrrta Wan. 0153. 12014 IBL 0051 gulp .1,0339.0165, 0157 Em3n 0037,01810004 0278 0001,0176 04]9, 11;9, 127A fisher 0017,0101 044 0035, 0033 Fan., p M *rani 0000 ff .000450:10.1015,.07, 0131 0144000, .17, 0016 1137 G00dank 0410 N do Dada/ 11a6mWKaion 4081. 00,11 11.6,61 0071 x640 Owl 111.6. 00.0042..41 11ugh,MlM.dAaem 0011 00637 0041 I \C 0067. 0011 4E1 0037,0276 Kmmad 0.7,0041.0016 K. 0071 46dak 0035.0057 Lloyd. 0000 g3, 0071 .1 0037 Magna... Ink Magna 1 0035, 00)60061,0000,0149, A6gmn 0210 66701,6 00)£0061 Main 0037 1•1004404 0035, 0401 61E1 0035 113700737 0035. 01610037..60039 0017,0:....9104.0.99 12310179 RIGS 0240.33 111,6 TechnA.g. mira AIN*, 0007,.0 .9' 11.non4a 00)1 O.0 1111: 0110. 003] 6144008,6 00011 072 NEC 0104 0007.00460056 W 6• .)7 66.1. 0140 M>a.ga+ 0035 0010000. 01410031604, 01040432 01640109, 0002, 1479, 0479 94906n. 003501611035 MI6 0225 hnM 1 3035. 00 V., 0036 11.] u 0041 T,k1. 0035 3331636 0030.00860014 P. 41cAr 6047 .411610. VOA ROW 1' 046, 00. P.00 0031 010110)5 931451:5, w0, 0037 Ram. 0037 60.1 00.01.1104101,6.60. 12007, I065, 1015 993.1.0. 0035. 0037.00460047,0004 9:0878 0911.16 Ran,. 0039 Sanznng 02.004£10. nNl O ,0* Sanni 00040007,0100 0041,1119 an Sabo 0047, 02.0101 Ron 01.,0015,0111,0043 seat 00160037,0047,00040011 0103 11)1 31, 00160877 Mm.m 0071 SI9.gm1 0140 510, 0072 Soria Mae 0 sorry 00 , J 003737 03716 1233 STS 0011 556606 '3715E 040. 1 9013 1791 07770 94 00. Tre nc , Tech., 003 7 £ .: TdNm 035, Tw 0616.131503 TM[ 0210 Toed. 00350013.1503,1145 40048937 0037.0110 Uned 0140 Ve1a.t 16 19c6•, Rase.. 16 21046.66ry0 0045 2'644 c 0037 Ydeweac 0140 10137 0000 0442. 00*0035, 00411, 0017 0061. :.0.0.4100%10149 W1d89A4,.40...66 0209. 0077 05-1000 003£.000372 1'a. 16 Zemd 409,'030,704/0204,1473. TVNCR Combination Devices TO./7,11 n 0176 tl.mn ..73 L 1479, 0479 12. ..nn 94 13,6. 66116. 0. 0100.1 n GEmt 011 0. 3700 7 Iwo, 10)5 2.JdS*r '137 9.07 *don 00000 Mad, 900 U, d. 013. 11,66000 1776 Map.. 0404 1711 AlayAin 0140 5,3,,37100 161 RIGA 00161. 0 7r„maa n. Pemam,. VIOL 07' 179 0210 10 11.0 6,49.0 1701 mh RalaTai ' 61,6 n. J 1030,1031 Sam*. S.mri ..1179,0479 San, 0000 S a 00.1237 ,6.134 01100,11)1 3160100 16 dlmph.nk M11m6 0000 7 hb 1325 Zemd 0006 1479. 0479 TYNCRNVD Combination Devices Yea 87.7 Nia.m ,Are N,r6n 100) 10067.00 '.11 050, 3701.6. * a* .51 911.89* .21 PRO, 0573,0539,066 70547615 To.06 7 V5 .. 01:£05 . 4711031,,• 11_ DVR Devices 330001 1019 .10 Pro.. n,1 hJ,pa .611 Inn a* 1011 1,6, T1 .16 4.14 (04.4*, 371 S.6a 0616.4 F,3 •' T65. .. MIA 110. n. DVDNCR Combination Devices 37.. 077 19 191 06. 0037, 0695 San, 0005.007n. OK. Shaap An** 0314.35 63731 Mae Sal 053).3419 1907 *Nan. .71.11 510030,84 75 116 0790 716 g140 0571 Ldda 0.1 I0£0099 T tra 0799 t21.nm:,p. n . *Yaw 0790 16.•01 1.. *9011* 01900319,0545 Laud 030605/1 0609 TY/DVD Combination Devices N6p,. Apm D,p,44 Mock 01. Sarni 9„R . 341..0. lend 1.1 .!3 0715 06660X5,1 0007 .95 1101 PM 1075, OAT. .73, 0104 DVDs 1,666 +169 Aden 1110 r 6 - 3,.1841'.1 6. vv n .1911 "111'9. 60.46. "1.. 4940 1019 M u P .r 0 .6 n: 1 Phi, Pram F. k.. 3704 700.6 691 t6n1..1.4. 311.0137* 65,1613,.37 MIA 1..1101 .95 (tirw.o7 0, 3791 003700 046. Home Theater in a Box (HTIB) DA Jn, Systems 0611, WI, 0070 -? 600 „ 37 01.1 9 9 61 fnher •* n nr ww M ;5 [Ix 07 G 0.2 606 3.11510. 14..: I, *gnaw, 1070 I.r K.rS 0 u. P6J,p. X631 l.o.h' 37,00" 9. 1.666 " F. .M 375 ,..A .04:1,.37 1937 3768 10. Knmlod 0 001 "34 KIM 0717 1070 0760 Son1 NM. 190 K.,• 1651 Te. 0 04 1,n.m 0, 56666 0 61394.440 0303 1976 0675 6,0100 6519 *mm 03 61100 0511 MIME* .39 0717 6110nu113 1.1, 6421906 1042 41 Iw. • ORDINANCE Title II/Section 11 Consumer Protection (11) Reports & Records 2 (A) The Grantee shall file with the City all reports and materials submitted to or received from the Federal Communications Commission by the Grantee or its Affiliates that relate specifically To the Cable System or are reasonably likely to affect the Grantee's operations in the City. Such reports and materials shall include, but are not limited to, proof of performance test and results and any petitions or applications regarding the Cable System or a group of Cable Systems of which the Grantee's Cable System is a part; Mediacom Technical Performance Test Summary __egion: eastern Iowa Northern Illinois System: Dubuque Headend: Dubuque, Ia Hub: AURAL SUBCARRIER FREQUENCY FCC Rules: § 76.605(a)(2) Performance Limits: 4.500 MHz ± 5 KHz Baseband Converter Data Niodet Tolerance ± i(Hz : Maximum 1- KHz Maximum - KHz W/O Conveyer W Converter FCC Rules: § 76.605(a)(3) 1 • 0.1 -0.4 Pass . VISUAL SIGNAL LEVEL AT END OF 100 FOOT DROP Minimum Level at Each Test Location Rests 1 2 3 4 5 6 7 8• 10 11 11.4 14.5 9.6 7.61 13.6 15.2 6.2 Test 24 Hour 6 Month Hcadend Data Results VISUAL SIGNAL LEVEL VARIATION, ANY SINGLE CHANNEL FCC Rules: § 76.605(a)(4) Performance Limits: 8 dBmV Maximum Maximum Variation at Each Test Location 1 2 3 4 5 5 7 8 9 14 11 12 1.2 1.9 2.8 2.8 2.1 2.5 3.0 VISUAL SIGNAL LEVEL VARIATION, ADJACENT CHANNELS Performance Limits: +3 dBmV Minimum FCC Rules: § 76.605(a)(4)(i) Performance Limits: 3 dBmV Maximum Page 1 Pass Maximum Variation at Each Test Location 1 2 3 4 5 6 7 8 9 10 11 12 1.7 1.7 2.0 2.5 2.8 1.9 2.6 Pass Results Results Pass �C Rules: § 76.605(a)(4)(ii) FCC Rules: § 76.605(a)(6) FCC Rules: § 76.605(a)(5) VISUAL SIGNAL LEVEL VARIATION, ALL CHANNELS Maximum Variapon at Each Test Location 1 2 3 4 1 5 6 7 I 8 min -12.6 -12.8 -12.8 -12.7 -12.8 -12.9 -11.9 max -15.6 -15.9 -15.5 -16.1 -15.5 -16.2 -15.9 Raseband Converter Model Minimum Level AURAL SUBCARRIER LEVEL Maximum Variation at Each Test Location (± 4, pk-pk7 1 2 3 4 5 6 7 8 9 10 11 0.8 0.8 0.8 0.8 0.9 0.9 0.8 Maximum Variation of Each Convener Model Page 2 Performance Limits: 10dB+ 1 dB/100 MHz above 300 MHz max. Activated Frequency Maximum Variation at Each Teat Location . - Max Allowed Results 1 2 3 4 5 6 7 8 7.3 5.5 2.3 7.6 6.6 3.5 5.5 13 Pass Performance Limits: -10 to - dBc W/O Converter -6.5 to -17 dBc W Converter Maximum Level IN-BAND FREQUENCY RESPONSE 1 Results w/o Converter Pass Pass Results w Converter Performance Limits: ±2 dB from 0.75 to 5.0 Mhz above lower channel boundary Results w/o Converter Pass Results w Ccnty r Rules: § 76.605(a)(7) Test Location Min C/N Min l c vel Converters in Use Model NF Converter Performance (C/N at Mtn Level) Min Net C/N FCC Rules: § 76.605(a)(8) VISUAL CARRIER TO NOISE RATIO Distribution System Performance 1 2 3. 4 5 6 7 45.4' 45.0 44.0 43.6 45.1 44.9 43.9 11.4 14.5 9.8 7.6 13.6 15.2 6.2 1 45.41 45.01 44.01 43.61 45.11 44.91 43.91 8 COMPOSITE TRIPLE BEAT Distribution. Sys Performance • Test Location . 1 2 3 4 5 6 7. 8 : M cT� -64.4 -61.7 -59.2 -58.91-58.9i -59.2 -57.3 Max Level 19.0 20.3 12.6 15.61 20.3 18.9 11.8 r in Use Maki CTS Ref Converter Performance CTB at Max mil) M® Net CTB -64.41 -61.7 M -5921-58.91 -58.91-59.21-57.31 Page 3 Performance Limits: 43 dBc Minimum Performance Limits: Standard Systems: 51 dBc min HRC, IRC Systems: 47 dBc min Result Pass Reference -51 dl3mv 1 1 1 Result 10 11 12 Pass Pass Pass FCC Rules: § 76.605(0(8) 4•1•1••■•■. 'Results Min Net CSO • Test Location Min CSO Max Level Converters in Use Model CSO Ref FCC Rules: § 76.605(0(9) FCC Rules: § 76.605(0(10) 1.4 1.7 0.9 0.7 1.4 0.9 0.9 FCC Rules: § 76.605(a)(11)(000(iii) ChromaiLuminance Delay COMPOSITE SECOND ORDER (Non-Carrier-Coincident) Distribution System Performance . 2. 3- _ 4 5 6 . 7 8 - 9 10 11 12 -62.11-63.7 -57.1 -60.3 -58.9 -57.0 19.01 20.3 12.6 15.6 20.3 1E9 11.8 1 -62.1 j -63.71 -57.1f -60.31 -58.91-5.01 -59.11 I 1 1 1 -1- Pass SUBSCRIBER TERMINAL ISOLATION lFt!stats 1 Performance Limits: Standard Systems: 51 dBc min HRC, IRC Systems: 47 dBc min Reference Converter Performance (CSO at Max Level) -51 dBmv Page 4 HUM MODULATION COLOR PERFORMANCE Performance Limits: 18 dB Minimum pr Maximum Level for Each Channel Tested at Headend Differential Gain Differential Phase Result Pass Performance Limits: 3 % pk-pk Maximum Modulation at Each Test Location _ Results 1 2 3 4 5 6 7 89 10 11 12 Pass Performance Limits: <170 ns Chroma Delay ±20% Differential Gain ± 100 Differential Phase TEST EQUIPMENT USED Instilment Manufacturer Model Sergi Number Calibration Date I FSM Stealth SDA5000 7283231 11 -12-03 Freq counter Trilithic TFC -600 146464 12 -15 -03 Analyzer HP 8591C 3710A0 1868 2-23-05 TEST CE R t u ICATION Name (printed): Danny Gooch Signature: Title (printed): Technical Supervisor Date: Name (printed): Signature: Title (printed): Date: Name (printed): Signature: Title (printed): Date: Page 5 2/23/2007 SYSTEM: Dubuque HEADEND: Dubuque, la HUB: -24 HOUR SIGNAL LEVEL TEST RESULTS Test Point Address 1395 Isbom Data of Test 2/1212007 2/12/2007 2/13/2007 211312007 Time of Test 12:28:09 18:47:20 1:17:13 6:51:37 Channil V1dso L,00 Audio Livoi 'vid.o Lova Audio Lev.* , Vl LOO: Audio Liwiii , Vldeo Livia Audio Lwit 2 14.7 0.8 14.5 1.1 14.8 1.8 14.7 1.4 3 15.0 1.1 14.7 1.2 15.0 1.2 15.4 1.5 4 16.0 1.8 18.1 2.8 16.4 2.5 16.4 2.1 5 17.8 3.5 15.7 2.3 18.2 2.7 18.4 2.9 0 16.3 1.3 18.8 2.1 16.8 2.0 16.5 1.8 95 96 97 98 99 14 17,3 3.2 17.7 3.9 17.9 4.0 17.5 3.6 15 18.4 4.5 18.9 5.4 19.2 5.4 19.0 5.5 16 17.8 2.8 18.4 3.5 18.7 4.2 18.4 3.8 17 18.4 4.1 19.1 5.1 19.3 5.0 18.9 5.0 18 • 18.5 3.4 19.3 4.0 19.5 4.7 19.3 43 19 18.7 3 -5 19.1 4,3 19.8 5.2 19.5 4.3 20 19.1 4.1 19.7 4.4 20.0 4.8 19.7 4.9 21 18.6 4.1 19.1 4.7 19.3 5.7 19.0 4.7 22 18.9 4.8 19.3 5.7 19.3 6.2 19.2 5.7 7 18.9 4.1 19.0 4.5 19.8 5.0 19.2 4.4 8 19.1 3.9 19.5 4.4 20.0 5.1 19.8 4.6 9 19.1 4.1 19.4 4.8 19.7 5.0 19.8 5.0 10 19.1 3.4 19.2 3.6 19.4 4.4 19.3 4.3 11 18.5 4.6 18.7 4.9 18.9 5.5 18.9 5.2 12 18.9 4 3 19.0 4.7 19.1 5.0 19.4 4 -9 13 19.9 4.7 20.0 5.6 20.3 5.7 20.2 5.6 23 19.4 4.9 19.5 5.6 19.7 5,3 19.6 5.4 24 19,5 4.5 19.8 4.8 19.5 4.5 19.5 48 25 19.2 4.6 19.3 4.7 19.4 4.7 19.6 4 -8 26 19.1 3.7 18.9 3.8 19.1 4.2 19.2 4.0 27 18.9 3.7 18.8 4.1 18.9 4.2 19.0 4.1 28 18.8 3.9 18.9 4.1 18.9 4.3 18.8 4.3 29 19.0 4.2 18.8 4.6 . 18.7 4.8 18.9 4.7 30 18.4 3.7 18.4 4.0 18.5 4.1 18,9 4.1 31 18.8 4.5 18.7 4.8 18.8 5.1 18.7 4.9 32 19.1 4.8 19.1 4.9 19.0 4.8 19.3 4.9 33 18.9 4.1 18.8 4.7 18.8 4.5 19.0 4.7 34 19.2 4.4 19.4 4.8 19.3 4.8 19.4 4.9 35 18.7 3.7 18.8 4.0 18.5 4.3 18.7 4.2 38 19.0 3.8 18.7 3.9 18.9 4.1 19.0 4.2 37 18.3 3.2 18.2 3.6 18.2 3.8 18.6 3.6 38 17.9 2.9 18.0 3.1 17.7 3.9 17.9 3.7 39 ■ 17.9 2.9 17.7 3.3 18.1 3.5 18.3 3.7 40 17.3 2.2 17.2 2.5 17.4 2.7 17.7 2.8 41 17.4 2.6 17.2 3.0 18.9 3.0 17.5 3.2 42 17.5 2.2 17.5 2.4 17.4 2.2 17.5 2.4 43 16.4 1.8 15.8 1.6 18.2 1.9 18.5 2.1 44 16 -3 2.3 16.3 2.3 16.1 2.4 16.6 2.5 45 16.3 1.7 15.8 1.6 15.8 1.7 16.4 2.0 46 16.4 2.0 15.8 2.4 15.8 2.1 18,5 2.4 47 15.7 1.8 15.3 1.9 15.3 1.8 15.8 1.8 48 18.8 2.0 16.7 2.0 18.8 2.5 16.9 2.5 49 16.7 2.1 16.5 2.6 16.2 2.5 17.0 2.8 50 18 -5 2.2 16.6 2.6 16.7 2.3 18.8 2.7 51 18.7 2 -3 18.8 2.5 16.2 2.6 17.0 2.7 52 18.8 2.2 16.5 2.7 16.6 2.8 17.0 2.4 53 15.7 1.7 15.5 2.1 15.7 2.1 18.1 2 1 54 16.0 1 5 15.6 1.7 15.8 1.9 18.2 2.0 55 16.0 1 -5 15.5 1.8 15.8 2.0 16.2 1 9 58 15.4 1 0 14.9 1.2 15.2 1 -7 15.8 1 7 57 15.8 14 15.1 13 15.3 17 16.0 17 58 15.5 0.9 15.2 1 5 15.2 1.0 159 1 5 59 15.2 1.0 14 -7 1 3 14.8 1 -4 14 7 1.2 60 18.0 1 3 16.1 1 6 16.3 1 6 16.3 1 7 61 15.6 1 1 154 1.5 15.2 1 6 15.9 1 -4 62 15.7 1 2 15.3 1 6 15.8 1 6 15 8 1 7 63 16.2 20 16.4 25 16 4 2.5 156 25 84 158 1 158 1 15.1 14 152 17 435 18 1 1 8 18.2 1 8 15.7 2 1 16 3 2.1 86 183 1 7 18.3 23 16 - 4 21 167 2 87 • 188 20 167 2.2 18.8 25 170 25 88 16.8 1 9 16.0 2 3 18 -5 2 -4 18 -8 2 4 69 162 10 161 12 157 11 185 13 70 15 8 1 2 16.1 1 4 15 5 1 4 15 9 1 3 71 157 2.0 159 25 151 23 158 22 72 161 13 183 14 159 15 163 17 73 159 09 159 1 4 150 13 158 09 74 156 09 150 -05 149 -10 150 -06 75 155 1 152 18 153 20 154 23 78 77 78 165 2 5 163 28 164 30 1 Minimum Video Level Maximum Video Level Maximum TIK 14 5 now 20.3 d8mv 5.5 d8!'mv Minimum Audio Dees Maximum Audio Delta Maximum AO Detto Maximun 24 hour Dena Max Audio Delta 13.9 13.9 14.3 14.1 15.0 14.1 13.9 15.0 14 -3 15.3 15.2 15.3 14.5 14.1 14.8 15.2 15.0 15.7 13,9 14 -6 15.2 14.5 15.0 14.8 15.4 15.2 14.9 14.8 14.8 14.3 14.5 14.8 14.8 15.0 15.2 15.1 15.0 15.0 15.1 14.8 15.3 14 -8 14.1 14.8 14.4 14.1 14.7 14.6 14.4 14 -4 14.8 14.0 14.5 14.5 144 143 146 14.2 14 -7 145 145 142 144 144 146 148 147 152 147 137 149 150 '5 9 136 Min Audio Da 13.2 13.5 13.5 13.4 14.5 13.8 135 14.5 139 148 14.6 14.8 13.6 13.1 14.5 14.9 14.6 15.0 13.4 141 14.4 13.9 14.7 14.8 14.9 14.7 14.5 13.9 14.4 13.7 14.2 14.1 14.5 14.2 14.8 14,8 13.8 14.4 14.7 139 15.1 14.2 13.7 14.1 13.4 13.4 14.3 13.7 14.0 13.8 138 13.4 13.7 13.7 13 -5 136 13.7 134 14.5 138 137 139 '35 138 14 143 137 14 6 141 12.8 144 137 147 13 165 28 ,40 '34 -12 8 dBmv -15 9 dBmv 1 7 dBmv 1 9dBmy SYSTEM: Dubuque HEADEND: Dubuque, le HUB: -24 HOUR SIGNAL LEVEL TEST RESULTS Test Point Address 120 S Grandview Oats of Test 2/12/2007 2/13/2007 211312007 2/12/2007 Time of Test 1 a 58:51 1:26:06 7:01:31 12:40:08 Chapin* Vidso vi# Audio 1 v* Vi tSo Oval Audio L V.t V_ I term AUdIO Livid Vidia Levit Audio Level- Max Auct4o Deka Min Audio -ter 2 19.0 � 3.9 19.0 4.3 18.8 4.1 18.8 3.4 15.2 14.7 3 18.3 3.4 18.2 3.3 18.3 2.9 18.0 2.7 15.4 14.9 4 18.8 4.4 18.8 4.8 18.7 4.3 18.0 3.5 14.5 14 -2 5 18.5 4.4 17.9 4.3 17.3 3.3 18.4 4.2 14.2 13.8 6 18.4 3.6 18.4 3.7 18.2 3.2 17.9 2.7 15.2 14.7 95 • 98 97 98 99 14 15 16 17 18 19 20 21 22 7 8 9 10 11 12 13 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 17.4 2.9 17.7 3.0 17.9 4.2 18.0 4.4 17.7 3.1 17.9 3.5 17.6 4.0 18.0 3.7 18.0 2 9 18 -2 3.4 18.3 3.3 18.4 3.7 17.9 3.1 17.9 3.6 17.5 4.0 18.0 4.4 17.5 3.0 17.6 4.2 16.9 2.8 17 6 3.0 17.9 2.6 18.0 2.9 17.3 3.0 17.5 3.1 17.0 2.5 17.5 2.7 18.5 2 -8 16.7 2.9 16.7 3 1 16 -8 3.0 16.8 3.2 17 0 3.8 16.9 2.8 17.2 3.0 18.9 2.3 17,2 2.6 16.5 2.1 16.8 2.2 16.1 1.5 16.3 1.7 16.1 1.4 16.3 1.7 15.8 1.6 15.9 1.5 15.7 1 -8 15.8 1.4 • 15.6 1.8 15.6 1.5 15.7 2.6 16.0 2.4 16.5 3.0 18.7 3.4 15.8 2.8 15.8 2.5 16.8 2.6 17.2 3.0 17.0 2.6 17.2 2.8 17.1 2.7 17.4 3.2 16.7 2.2 16.9 2.3 15.7 1.7 15.9 2.4 18.1 2.6 18.4 2.5 15.6 2.1 15.8 2.1 18.8 2.8 170 2.7 16.2 2.1 16.1 2.2 14 -9 0.9 15.1 1.2 15.1 1 7 15.5 1.9 14.9 -0.1 15.1 0.1 14.5 0.8 15.0 1.2 14 1 0.0 14.4 0.1 48 14.1 -0.4 14.3 0.4 49 13.7 -0.2 13.8 -0.1 50 13.5 -0.3 13.8 -0.2 51 13.2 -0.6 13.8 -0.6 52 13.5 -0.2 13.6 0.0 53 13.2 -0.9 13.6 -0.7 54 12.6 -1.6 12.8 -1.0 55 12.7 -1.2 13.1 -0.9 56 117 -2.1 119 -19 57 12.4 -1 5 12.7 -1 1 58 • 12 3 -1.8 12.8 -1.1 59 11.9 -1.8 12.3 -1 4 80 13.3 -0.9 13.8 -0 7 61 12.8 -1 0 12.9 -0.8 62 13 3 -0.8 13 4 -0.8 63 13.4 -0 3 13 7 0.0 64 128 ,12 128 -06 65 13.7 -0 4 13.7 -0.7 66 13.2 -1 5 13 3 -1 2 87 13.5 -0.9 13.7 -0 6 68 12 4 -1 5 12 7 -1 2 69 123 -21 128 -2 70 12 0 -1 7 12 1 -1 4 71 12.4 -0 8 12 6 -0 5 72 13 0 -1 4 13 2 -1 1 73 120 -22 124 -16 74 124 -29 126 -20 75 124 -10 128 -0-8 78 77 78 I Minimum Video Level Maximum Video Level Maximum Tilt 135 00 13 02 11.4 dBinv 19.0 dSmv 7 3 deem 17.2 2.7 17.1 2.0 15.1 14.5 17.9 4.2 17.3 3.5 13.8 13.6 17.7 3.0 17.1 2.9 14.7 14.2 17.9 3.7 17.1 3.0 14.3 13.8 17.9 2.8 17.1 2.5 15.1 14 8 18.5 3.2 17.7 2.4 15.3 14 7 18.0 3.1 17.4 2.4 15.0 14.3 17.3 3.7 17.1 3.2 13.9 13.5 17 -5 3 -0 17.0 2.9 14.5 13.4 17.5 3.1 18.8 2.4 14.6 14 -1 17.9 3.1 17.7 2.1 15.6 14.8 17.4 2.8 17.0 2.2 14.8 14 3 17.5 2.6 16.9 1.9 15.0 14.5 16.8 3.0 16.4 2.2 14.2 13 6 16.6 3.7 16.6 2.7 13 9 12 9 17.2 3.2 16.9 2.8 14.1 13.4 17.3 3.3 16.7 2.5 14.2 14.0 17.8 2.5 17.2 2.2 15.1 14.8 16.9 2.1 18.9 1.6 15.3 14.4 18.3 1.9 16.1 0.9 15.2 14.4 18.3 1.5 18.3 1.2 15.1 14.6 18.0 1.8 15.6 1.4 14.4 14.2 16.2 2.2 15.7 1.7 14.4 13.9 15.9 2.1 15.4 1.3 14.1 13 8 18.1 2.8 15.7 2.2 13.6 13.1 17.1 3.3 16.8 2.8 14.0 13.3 16.1 2.7 16.1 2.3 13.8 13.0 17.0 3.0 17.0 2.8 14.2 14.0 17 4 2.9 17.0 2.3 14.7 14.4 17.7 3.2 17.2 2.5 14.7 14.2 17.3 2.2 16.6 1.8 15.1 14.5 16.5 2.7 15.9 1.8 14.1 13.5 18.9 2.9 18.5 2.1 14.4 13.5 16.4 2,1 15.9 1.5 14.4 13 5 17.4 2.8 18.5 2.2 14.8 14.0 17.1 2.1 16.5 2.1 15.0 13 9 15.4 1 2 15.4 0.5 14.9 13.9 16.2 2.0 15.6 1.5 14.2 13 -4 15.4 0.4 15.5 0.0 15 -5 15.0 15.1 1.3 14.8 0.8 14.0 13 7 14.7 0.5 13.8 -0.5 14 3 14 1 14.5 0.7 13.8 -0.6 14.5 13.8 14.1 0.3 13.8 -0.7 14.3 13.8 14.0 0.2 13.3 -0.6 14.0 13.8 13.9 -0.1 13.2 -0.9 14.2 13.8 14.0 0.5 13.2 -0.6 13.8 13.5 14.0 -0.2 13.1 -1.5 14.8 14.1 13.0 -0.5 12.3 -1.8 14.2 13.5 13 3 -0.5 12.8 -1.4 14 -2 13.8 12 3 -1 -7 11 -4 -2.5 14 0 13 8 12.9 -0.8 12.1 -1.8 13.9 13.7 13.1 -1.1 12.2 -2.0 14 2 13.7 12.5 -1 2 12 -0 -1 8 13 -8 13 -7 13.9 -0.2 12 -9 -1 2 14 3 14 1 13.2 -0.6 12.3 -1 7 14 0 13 7 13.8 -0 4 12.9 -13 142 140 139 04 131 -0 4 137 135 13.3 -0 3 127 -13 14.0 134 14.1 0.4 13.8 -0 5 144 13 7 136 -0 8 129 -18 147 144 13.9 -0.5 13.1 -1 3 14 4 14 3 129 -09 122 -15 139 137 130 -2D 123 -25 150 144 126 -0 7 121 -19 140 133 13 0.2 123 -08 132 129 135 -0 7 127 .15 '44 142 12.8 -1 3 12 0 -2 0 14 2 14 0 131 05 122 -18 15.3 128 13 -03 12.3 -11 134 133 141 05 134 00 '38 '3 Minimum Audio delta Maximum Audio oeite Maximum Adf Dens Maximun 24 Hour Delta -12.8 dBmv -15.8 dBnvv 1.7 dBinv 1.2 dBinv SYSTEM: Dubuque HEADEND: Dubuque, Is HUB: -24 HOUR SIGNAL LEVEL TEST RESULTS Test Point Address 75 Lois Date of Test 2/12/2007 2/12/2007 2/13/2007 2/13/2007 Time of Test 12:52:38 19:08:50 , , 1:33:28 7:08:38 Channst Video Lsvil; AUkdia L.w•l . Hideo LavM . Audio Levy Video Level Audio tweet Video Lena# Audio Level Max Aydta Delta:. Mirt Audio Data 2 16.6 2.7 18.8 3.3 18.7 3.0 16.8 3.1 14.1 13.5 3 17.0 1.9 17.2 2.4 17.2 2.4 17.1 2.3 15.1 14.8 4 a 17.1 2.1 17.5 3.0 17.3 3.0 17.5 2.5 15.0 14.3 5 16.8 2.4 17.9 3.3 15.9 1.9 18.4 4.0 14.8 14.0 8 18.8 1.5 18.7 2.2 16.5 2.0 18.8 2.1 15.1 14.5 95 98 97 98 99 14 18.2 1.8 16.5 2.7 18.8 2.4 18.5 2.8 14.6 13.8 15 17.2 2.5 17.8 3.8 17.7 3.7 17.9 3.9 14.7 14.0 18 18.2 1.9 16 9 3.1 18.8 3.1 18.7 2.5 14 3 13.7 17 16.3 17 172 3.3 17.2 2.9 1 2.7 146 13.9 18 18.5 1.4 17.5 2.6 17.4 2.4 174 2.7 15.1 14 19 18.4 1 8 17.1 3.0 172 3.0 17.1 2.2 14.9 14.1 20 17 1 1.9 17.4 3.2 17.8 2.7 17 7 3.0 15.2 14.2 21 17.0 2.8 17.8 3.4 17.8 3.5 17.4 3.3 14.2 14.1 22 18.5 3.3 17.3 4.3 17.2 4.3 17.1 4.0 13.2 12.9 7 17.0 2.7 17.7 3.3 17 8 3.9 17.7 3.7 14.4 13.7 8 17.5 2.8 18.2 3.0 18.4 3.1 18.8 3.3 15.3 14.9 9 18.1 3.0 18.8 3.4 18.5 3.8 18.5 3.7 15.2 14 7 10 17.8 2.8 18.0 3.1 18.0 3.1 18.2 3.1 15.1 14.9 11 17.9 2.9 18.2 3.8 18.1 3.8 18.3 3.5 15.0 14.3 12 17.8 3.5 18.1 3.8 18.0 3.8 18.3 4.3 14 3 14.0 13 18.2 3.5 18.7 3.8 18.4 4.3 18.8 4,4 14.9 14.1 23 17.9 3.8 18.3 4.3 18.1 4.4 18.3 4.4 14.1 13.7 24 18.1 2.3 18.4 2.7 17.9 3.0 18.8 2.8 15.8 14.9 25 18.2 2.8 18.3 3.3 18.3 3.0 18.6 3.4 15.6 15.0 28 17.6 1.4 17.3 1.5 17.3 1.7 17.7 1.8 18.2 15.8 27 ■ 17.4 2.3 17.3 2.3 17.6 2.7 17.7 2.7 15.1 14.9 28 17.2 2.3 17.4 2.9 17.1 3.0 17.7 2.8 14.9 14.1 29 17.3 3.0 17.5 3.1 17.8 3.7 17.9 3.7 14.4 13.9 30 17.7 2.4 18.0 2.4 17.8 2.3 18.3 3.0 15.6 15.3 31 17.4 3.0 17.8 3.5 17.8 3.5 17.8 3.8 14.4 14.1 32 18.5 3.3 18.6 3.7 18.8 3.9 18.9 3.9 15.2 14.7 33 18.8 3.0 18.9 3.4 18.8 3.5 17.0 3.9 13.8 13.1 34 17.8 2.7 18.0 3.0 18.0 3.0 18.2 3.7 15.1 14.5 35 17.0 3.0 17.4 3.8 17.2 3.9 17.8 3.8 14.0 13.3 38 17.6 2.8 18.0 3.2 17.9 3.5 18.1 3.8 14.8 14.3 37 17.8 2.5 17.6 3.2 17.5 33 18.0 3.5 15.1 142 38 18.8 1.9 17.1 2.8 17.2 2.3 17.6 3.0 14 9 14.3 39 17.7 3.0 17.9 3.5 18.3 3.7 18.4 3.7 14.7 14.4 40 17.4 2 8 17.4 3.3 17.3 3.2 17.9 3.3 14.8 14.1 41 17.4 3.0 17.3 3.5 17.5 3.8 18.0 3.7 14.4 13.8 42 18.0 2.9 18.1 3.3 18.1 3 5 18.5 3.7 15.1 14.6 43 18.9 2.0 17.2 2.7 17.2 2.5 17.5 2.7 14.9 14.5 44 17.7 2.6 17.4 2.9 17.4 3.0 17.8 3.0 15.1 14.4 45 18.8 1.8 17.1 2.0 17.0 2.2 17.5 2.0 15.5 14.8 48 17.1 2.3 17.4 2.8 17.8 2.8 18.0 2.9 15.1 14.8 47 18.3 1.9 16.5 2.0 18.6 2.3 16.8 2.3 14.5 14.3 48 16.8 2.1 18.7 2.3 17.0 2.9 17.5 3.0 14.7 14.1 49 18.8 2.4 17.4 3.1 17.2 3.1 17.5 3.3 14.4 14 1 50 17.1 2.1 17.3 2.8 17.3 2.7 17.8 2.9 15.0 14.8 51 18.8 2.5 17.3 3.1 17.2 3.2 17.9 3.3 14.6 14.0 52 17.4 2.1 17.8 2.8 17.5 2.8 17.9 3.3 15.3 14.8 53 18.7 2.2 17.1 2.8 18.9 3.1 17.5 3.3 14.5 13.8 54 16.9 2.3 172 2.9 17.4 3.1 17.7 3.0 14.7 14.3 55 ■ 16.5 2.4 18 7 3.1 17.0 3.4 17 1 3.2 14.1 13.8 58 16.4 1.9 18.5 2.4 16,8 27 17.2 3.0 14,5 14.1 57 15.9 1.7 16.4 2.5 16.7 2.5 17 3.0 14.2 13.9 58 16.2 1.3 18.7 2.2 18.7 2.3 17.2 2.3 14.9 14.4 59 15.9 1 8 16.2 2.1 15.9 2.3 18.5 2.8 14,3 13.8 80 18.9 2.1 17.4 2.9 174 3.2 178 3.2 14.8 142 61 18.8 22 16.9 2.8 17.1 2.9 173 32 144 141 82 18.8 20 16.8 2.7 189 2.8 171 28 146 141 63 16.6 3.1 173 3.9 173 4.1 177 43 135 132 84 181 20 165 29 188 3 1 17 29 141 13 65 170 2 17.3 3 6 174 34 178 35 14 13 36 177 19 179 24 179 26 186 29 15 153 67 178 2 6 180 33 182 3.7 185 37 150 145 88 172 2.1 17 28 17 30 18.1 3.0 15 147 69 185 11 168 16 167 15 171 19 154 150 70 160 10 181 1 160 14 166 17 150 148 I 71 157 19 161 2.5 156 25 16 29 138 131 72 164 15 16/ 16 169 17 173 20 153 149 73 155 06 152 09 161 12 182 14 149 143 74 156 11 154 10 155 13 16.4 21 145 14 75 16.1 23 18 29 187 2.9 170 31 139 136 78 77 78 175 35 175 40 180 44 182 45 140 13 Minimum Video Level Maximum Video Laval Maximus' Tilt 15.2 dSmv Minimum Audio Delts -12 9 dent// 18.9 dBmv Maximum Audio Delta -18 2 dBnsv 3.5 dgmv Maximum Adf Delta 1 9 d Osnv • Maximun tat Hour Dens 2.5 dBmv Test Point Address Date of Test Time of Test (Man fl$ 2 Minimum Video Level Maltimum Video Level 1Maximum Tilt SYSTEM: Dubuque HEADEND: Dubuque, la HUB: -24 HOUR SIGNAL LEVEL TEST RESULTS 705 W 17th St 2/12/2007 2/1212007 2/1312007 2113!2007 13:01:37 1915:15 1:42:16 7:17:45 Vidap 4eiiel Audio Leval Video Love . AUdIa Loyd Video Le*. Audio 0001. Video L.rs: Audio Leysi Max. Audio Delta 18.1 2.3 16.2 2.7 16.2 2.8 16.5 3.1 13.8 3 18.1 1.4 18.5 1.8 18.5 1.5 18.6 1.8 15.0 4 18.0 0.9 18.3. 1.8 16.4 1.7 16.8 1.8 15.2 5 15.3 0.9 14.9 0.8 13.6 0.4 15.7 1.7 14.4 8 14.8 -0.2 14.4 0.8 14.6 1.0 15.4 1.1 14.8 95 98 97 98 99 14 17.4 2.8 18.1 3.5 18.1 3.4 18.2 3.7 14.7 14.5 15 18.1 3.8 18.8 5.1 19.0 4.6 19.1 5.2 14.4 13.7 18 17.6 2.9 18.1 3.1 18.2 3.8 18.2 3.9 15.0 14 3 17 17.2 2.8 17.8 3.9 18.0 4.1 18.3 4.2 14.4 13.9 18 17.0 1 9 17.5 2.9 17.9 2.9 18.1 2.7 15.4 14 6 19 17 5 2.5 18.2 3.2 18.6 3 1 18.8 3.3 15.5 15.0 20 17.6 2.5 18.5 3.7 18.8 3.8 18.7 3.8 15.2 14.8 21 17.1 2.5 17.8 3.3 17.9 3.5 17.9 3.4 14.8 14.4 22 17.5 3.6 17.8 3.9 18.0 4.1 18.2 4.5 13.9 13.7 7 16.9 2.2 17.5 3.2 17.8 3.4 17.8 3.9 14.7 13.9 8 • 17.8 2.8 18.4 3.6 18.3 4.5 18.6 3.9 14.8 13.8 9 17.1 2.5 17.6 3.2 17.9 3.8 18.0 3.4 14.8 14.1 10 17.0 2.2 17.6 3.1 17.5 3.2 17.8 3.5 14.8 14.3 11 17.5 3.1 17 8 3.8 17.9 3.7 18.3 3.9 14.4 14.2 12 172 3.0 17.0 4.0 16.9 3.4 17.9 4.0 14.2 130 13 18.0 3.3 18.2 4.2 18.3 3.9 18.7 4.6 14.7 14.0 23 17.3 3.1 17.5 3.2 17.6 3.4 17.8 3.8 14.3 14.2 24 17.6 2.7 18.0 3.3 17.7 2.9 18.3 3.2 15.1 14.7 25 17.4 3.2 17.3 3.5 17.8 3.8 18,0 4.0 14.2 13.8 28 17.4 2.5 174 2.7 17.7 2.7 17.8 3.1 15.0 14.7 27 17.4 2.4 17.5 2.5 17.7 2.9 17.9 3.2 15.0 14.7 28 17.2 2.7 17.5 3.1 17.1 3.4 1 -7,8 3.5 14.5 13.7 29 16.2 2.8 18.6 2.8 18.5 2.8 17.1 2.9 14.2 13.6 30 18.6 2.0 17.1 2.2 16,7 2.2 17.4 2.6 14.9 14.5 31 17.2 2.5 17 1 2.7 17 3 2.9 17.7 3.1 14.7 14 4 32 16.7 3.0 16.7 3.4 16.8 3.5 17.5 3.7 13.8 13.3 33 16.1 2.5 16.1 2.9 18.1 3.0 16.8 3.4 13.6 13.1 34 16.1 1.8 15.8 2.4 18.0 2.3 16.8 2.7 14.3 13.4 35 18.5 1.9 16.1 2.4 18.3 2.8 16,8 2.7 14.6 13.5 38 16.4 1.6 16.3 1.9 16.1 2.4 16.8 2.2 14.8 137 37 15.7 1.2 16.0 1.4 15.8 1.7 16.3 2.0 14.6 14.1 38 15 7 1,4 15.8 1.8 15.5 1.8 16.3 1.7 14.6 13,7 39 15.0 1 5 15.2 2.1 15.3 2.0 18.0 2.1 13.9 13.1 40 16.0 1.2 15.8 1.4 18.0 1,5 16.9 1 9 15.0 14.2 41 16.1 1.3 15.7 1.6 15.7 1.7 18.5 1 8 14.8 14.0 42 15.7 1.5 15.9 1.7 15.7 2.0 16.3 2.1 14.2 13.7 43 14.8 0.7 15.2 1.2 15.3 1.1 16.1 1.4 14.7 14.0 44 15.7 1.5 15.5 2.0 15.8 2.1 16.3 2.3 14.2 13.5 45 * 15.8 1.1 15.8 1.3 16.3 1.6 16.5 1.9 14,7 14.5 48 15.4 1.5 14.9 1.4 14.9 1.6 18.1 1.9 14.2 13.3 47 14.6 0.2 14.6 0.1 14.6 0.8 15.2 0.8 14.5 14.0 48 16.4 1.4 18.1 1.4 16.0 1.9 18.9 2.3 15.0 14.1 49 18.1 1.2 16.1 1.7 15.8 1.8 16.8 2.2 14.9 13.8 50 15.4 1.5 15.1 1.8 15.3 1.9 18.2 2.5 13.9 13.3 51 15.8 1.4 15.1 1.6 15.5 2.0 18.4 2.3 14.2 13.5 52 15.8 1.5 15.8 1.8 18.3 2.2 18.5 2.4 14.3 13.8 53 15.7 2.4 16.0 3.2 15.9 3.0 18.4 3.4 13.3 12.8 54 16.0 1.5 162 2.3 15.9 2.8 16.6 2.4 14.5 13.3 55 16.3 2.0 165 2.7 16.8 2.8 17.2 2.8 14.4 13.8 58 16.3 21 16.5 3.0 170 28 1.71 3.1 14.2 135 57 16.5 2.4 16.7 2.8 16.8 31 174 3.3 14.1 137 58 16.9 2.5 170 2.7 17.2 3.4 176 32 144 13.8 59 18.8 2.0 17.0 2.5 174 30 175 33 148 142 60 18.0 3.0 18.3 34 18.6 3.8 19.0 40 150 148 61 18.0 32 18.2 4 18.4 4.2 18.8 43 148 14 62 179 28 18.1 35 18.4 3.8 185 3 9 151 146 63 181 41 185 45 187 47 190 49 141 140 84 180 3.3 181 39 182 4 1 86 42 147 141 85 185 35 18.9 41 19.1 41 192 48 150 144 86 186 38 19.1 41 19.1 44 19.5 46 150 147 87 18.8 38 19.0 42 193 44 195 48 150 148 88 185 37 18.8 41 19.1 44 193 44 14.9 147 69 183 30 18 33 185 38 190 3 154 147 70 180 34 183 38 18.2 3.8 188 43 147 144 71 179 42 181 4 8 184 48 187 50 138 135 72 186 36 187 39 188 40 193 4 150 1 45 73 ' 181 34 182 35 18.5 38 18 7 41 ' 49 1 45 74 188 3 9 191 38 191 43 195 48 153 148 75 185 4 4 186 4.7 189 49 192 53 141 139 76 77 78 195 53 19 59 20 5 203 5 144 139 13.8 d8mv MiniMUm Audio Delta -12 8 d8mv 203 demo Maximum Audio Delta -15.5 dBnw 8 8 dBmv Maximum Ad) Dena 2 8 d9mv Maximun tat Hour Delta 2.1 dBrnv Min Audio.DNta 13.4 147 14.5 13.2 13.B Teat Point Address 804 8th Avey Date of Test 2112/2007 2/12/2007 2/13/2007 7/13/2007 Time of Test 15:23:13 20:47:09 3:14:10 8:59:01 D#iannit- Yule* t.+iViii Atido Video LsVSF AUdEo Lav$t Vi0b . 1 . 0 1 0 Audio L4v VId.o Laval. Audio Lsv.t Max Audio pot*, Min Audio Data 2 14.0 0.4 13.5 -0.2 13.8 0.3 13.d 0.3 13.7 13.3 3 13.8 0.5 13.7 0.2 13.5 -0.1 13.8 0.1 13.7 13.3 4 15.3 0.4 15.2 0.2 15.3 1.0 15.3 0.8 15.0 14.3 5 13.1 0.2 14,9 1.4 12.8 -0.5 15.8 2.0 13.6 12.9 6 13.8 -0.2 131 -0.3 14.0 -0.3 13.9 -0.2 14.3 14.0 95 96 97 98 99 14 13.0 -1.0 12.9 -1.2 12.5 -3.0 12.2 -3.3 15.5 14.0 15 • 113 -1.4 13.4 -2.2 11.0 -2.3 12.0 -1.3 15.8 13.3 16 12.7 -2.4 11.9 -4.2 11.8 -1.8 12.8 -0.7 16.1 13.5 17 11.4 -3.7 10.8 -2.2 12.5 -1.1 13.0 -1 -3 15.1 13.0 18 10.1 -4.2 12.0 -3.0 12.3 -2.0 12.4 -2.3 15.0 14.3 19 11.0 -3.3 12.2 -2.4 12.5 -2.2 12.8 -2.1 14.7 14,3 20 11.5 -2 -5 12.1 -2.1 12.5 -1.5 12.8 -1.5 14.2 14.0 21 11.6 -2.8 12.0 -2.2 12.3 -1.9 12.1 -2.1 14.2 14.2 22 11.6 -1.7 11.8 -1.5 12.0 -1.5 11.9 -1 6 13.5 13.3 7 11.3 -4.0 11.4 -3.8 11 7 -3.5 11.8 -4.0 15 8 15.2 8 10.7 -2.8 12.1 -1.5 11.8 -1.7 11.8 -1.8 13.6 13.4 9 10.1 -2.8 10.3 -2.8 10.3 -2.4 10.5 -2.3 12.9 12.7 10 11.3 -2.8 11.3 -3.0 11.5 -2.5 1.1 8 -2.9 14.5 13.9 11 11.6 -2.4 11.5 -2.8 11.7 -2.2 11.7 -2.0 14.3 13.7 12 11.7 -2.0 11.3 -2 8 11.8 -2.1 11.9 -2.1 14.0 13.7 13 12.4 -1.8 11.8 -2.3 12.5 -1.7 12.8 -1 8 14.4 14.1 23 11 -6 -2.5 11.3 -2.4 11.8 -2.1 11.8 -2.1 14.1 13.7 24 11.9 -3.4 11.4 -3.9 11.9 -2.8 11.9 -3.0 15.3 14.7 25 11.7 -3.2 11.1 -3.8 11.8 -2.7 12.1 -2.7 14.9 14.5 26 11.4 -3.9 10.7 -4.1 11.3 -3.7 11.5 -3.4 15.3 14.8 27 11.2 -3.8 10.8 -3.9 11.3 -3.5 11.5 -3.0 14.8 14.5 28 11.3 -3.0 10.7 -4.4 11.4 -3.2 11.5 -3.2 15.1 14.3 29 11.0 -2.7 10.2 -3.3 11.0 -2.3 11.2 -2.2 13.7 13.3 30 11.0 -3.4 10.3 -3.5 11.1 -3.0 11.1 -2.6 14.4 13.7 31 10.9 -3.0 10.5 -3.9 11.1 -2.8 11.4 -2.5 14.4 13.7 32 11.6 -2.4 10.9 -3.4 11.8 -2.4 11.9 -2.2 14.3 14.0 33 11.3 -2.7 10.3 -3.1 11.3 -2.4 11.4 -2.3 14.0 13.4 34 11.8 -2.7 11.2 -3.4 11.8 -2.0 11.9 -1.9 14.8 13.8 35 11.0 -2.9 10.4 -4.1 11.3 -2.8 11.3 -2.8 14.5 13.9 38 • 11.4 -2.9 10.1 -3.8 11.5 -2.5 11.8 -2.9 14.5 13/ 37 11.1 -3.4 10.3 -3.9 11.4 -2.9 11.4 -2.8 14.5 14.2 38 11.0 -3.8 10.3 -3.9 10.9 -3.5 11.4 -2.8 14.8 14.2 39 11.1 -3.0 10.1 -4.1 11.5 -2.9 11.5 -2.8 14.4 14.1 40 10.8 -3.4 9.9 -3.8 11.1 -3.2 11.3 -2.7 14.3 13.7 41 11.5 -2.9 10.4 -3.5 11.4 -2.8 11.8 -27 14.4 13.9 42 11.3 -2.9 10.3 -3.8 11.4 -2.9 11.5 -2.8 14.3 14.1 43 10.7 -3.8 9.4 -4.4 10.8 -3.5 10.8 -3.2 14.3 13.8 44 10.9 -2.8 10.1 -3.4 11.1 -2.4 11.0 -2.3 13 -5 13.3 45 11.1 -3.5 10.2 -4.8 11 -1 -3.4 11 4 -3.5 14.9 14.5 48 11.1 -2.9 9.9 -4.1 11.3 -2.8 11 4 -2.8 14.1 14.0 47 10.7 - 3.5 9.8 - 4.4 10 - 9 - 3.0 10.7 - 3.3 14 2 13 9 48 11.3 -3.0 10.4 -3.9 11 8 -2.3 11.2 - - 14.3 13.4 49 10.9 -2 -9 9.8 -4.3 11.2 -3.0 11.4 -2.9 14 -3 13.8 50 11.0 -3.3 9.5 -4.3 11.0 -3.3 11.3 -3.0 14.3 13.8 51 10.8 -3.5 9.8 -4.4 11.0 -3.2 11.0 -3.0 14.2 14.0 52 10.7 -3.9 9.4 -4.8 10.9 -3.7 11.0 -3.2 14 8 14.2 53 9.9 -4.0 8.5 -5.4 10.0 -4.0 10.1 -3.9 14 -0 13.9 54 9.9 -3.7 8.9 -4_9 10.0 -3.5 10.3 -3.8 14.1 13 5 55 97 -4.2 89 -5.1 99 -3.9 10.1 -3.9 14 -0 138 56 9.2 -4 -8 8.0 -6.3 9 4 -4.8 9.4 -4 -8 14 3 13 8 57 9,3 -4.7 7 8 -5.7 9 5 -4.6 9.7 -4.2 14.1 13 5 58 9.4 -4.7 8.3 -5.8 9.8 -4.5 9.8 -3.9 14.1 13 7 59 9.3 -4.4 8 -0 -5.9 9.8 -4.3 9.4 -3.7 13.9 13 1 60 10.4 -3.8 8.8 -5.3 10 -8 -3 6 10.5 -3.3 14 -2 13 -8 61 9 8 -3.9 8.5 -4-7 10 2 -3 -4 10.2 .3 3 13 7 13 2 62 10 -2 -3.9 8.9 -5 1 10.3 -3.5 10.4 -3.4 14 1 13 8 63 108 -31 9 -0 -50 10.9 -29 109 -2 9 140 138 • 84 9 -8 48 82 -59 99 -4 -2 101 -39 144 140 85 101 -37 88 -48 105 -33 10.8 •3.8 142 13 -8 66 104 -40 94 -57 10 -8 -34 108 -38 151 142 67 108 -3.5 9.1 -5.1 11.1 -32 109 .33 143 142 68 10.3 -3.7 8 8 -5.1 10 5 -3 4 10.6 -3.4 14 0 13 7 89 100 •4 8.8 -85 101 -43 103 -41 151 144 70 9.7 -4 8 81 .80 101 -45 103 -44 147 141 71 97 - 7 7 - 57 9.9 - 10.0 - 38 138 134 72 10 - 43 8 - 9 - 106 -41 107 -39 14 14 7 3 95 -52 77 -65 9.8 -49 98 -4d 147 143 74 95 -44 76 -62 97 -44 9 -35 141 '33 75 99 - 39 81 - 51 103 - 33 10.4 - 32 138 132 78 77 78 10 - 29 87 - 47 111 - 28 111 28 f37 134 I Minimum Video Level Maximum Video Levi Maximum Tilt 7.6 d8mv 15.6 dBmy 7.8 d8mv SYSTEM: Dubuque HEADEND: Dubuque, la HUB: - 24 HOUR SIGNAL LEVEL TEST RESULTS Minimum Audio Dena Maximum Audio Delta Maximum AdJ Dana Maximun 24 Hour Delta •12-7 Alm -18.1 di3mv 2 -5 dBmv 2.8 dainv SYSTEM: Dubuque HEADEND: Dubuque, la HUB: -24 HOUR SIGNAL LEVEL TEST RESULTS ' Test Point Address 300 Motgomery Data of Test 2/12/2007 2/12/2007 211313007 2/13/2007 Time of Test 13:16:14 19:29:54 1:58:34 7 :32:04 Change . Vidia L vet Audio- L!ye 1 Video i,..Valf Audio L.vsI Video Lavin- Audio. L.v 1 y4.4 L4vs1 Audio Levet , Max Audio Delta Min Audio Delta 2 B -4.0 10.2 -3.1 10.1 -2.7 10.3 -3.2 13.7 12.8 3 10.2 -4.6 10.4 -3.5 10.7 -3.7 10.6 -3.9 14.8 13 9 4 10.3 -4.0 10.8 -3.2 10.8 -3.1 10.9 -3.4 14.3 13.8 5 10.5 -3.1 10.3 -3.0 9.8 -3.4 12.6 -1.1 13.7 13.2 8 10.2 -4.7 10.6 -3.5 10.6 -3.8 10.6 -3.8 14.9 14.1 95 96 97 98 99 14 10.2 -4.3 10.8 -3.5 10.6 -3,0 10.9 -3.3 14.5 13.8 15 10.8 -3.3 11.4 -2.5 11.6 -2.1 11.6 -2.2 14.1 13.7 18 10.1 -4.0 10.8 -2.7 10.8 -3.0 10.8 -2.8 14.1 13.5 17 10.4 -3.3 11.1 -2.8 11.1 -2.0 11.1 -2.4 13.9 13.1 18 10.4 -5.1 11.1 -3.8 11.4 -4.0 11.3 -4.2 15.5 14.9 19 10.2 -4.6 10,7 -4.3 11.3 -3.8 11.2 -3.9 15 1 14 8 20 9.9 -4 6 10.5 -3.5 10.8 -3.5 10.6 -3.8 14 5 14 0 21 9.9 -4.3 10.7 -3.9 11.0 -3.8 10.7 -3.9 14.6 14 2 22 9.8 -3.7 10.4 -3.4 10.6 -3.1 10.6 -2.4 13.8 13.0 7 9.6 4.8 10.2 -3.5 10.4 -3.6 10.3 -3.3 14.2 13.6 8 10.4 -4.6 10.9 -4.0 11.4 -3.7 11.1 -3.8 15.1 14.7 9 10.3 -4.6 11.1 -3.7 11.4 -3.7 11.4 -3.1 15.1 14.5 10 10.1 -4.8 10.7 -4.2 10.8 -3.8 10.9 -3.9 14.9 14.8 11 10.1 -4.0 10.5 -3.3 10.7 -2.9 10.9 -2.9 14.1 13 6 12 , 10.4 -4.0 10.5 -3 -7 10.6 -2.9 10.8 -2.9 14.4 13.5 13 11.1 -3.4 11.2 -2.7 11.3 -3.0 11.6 -2.8 14.5 13.9 23 10.3 -3.3 10.7 -3.0 10.9 -2.8 11.0 -2.6 13.7 13.6 24 10.6 -4.5 10.8 -4.1 10.8 -4.0 11 -2 -3.8 15.1 14.8 25 10.6 -4.2 11.0 -3.8 11.1 -3.5 11.1 -3.4 14.8 14.5 26 10.0 -5.1 10.1 -4.5 10.3 -4.3 10.5 -4.1 15.1 14.8 27 10.0 -5.1 10.0 -4.7 10.1 -4.2 10.5 -4.5 15.1 14.3 28 10.0 -4.5 10.1 -4.0 10.2 -3.9 10.8 -3.7 14.5 14.1 29 10.0 -3.8 10.2 -3.2 10.5 -3.2 10.7 -2.9 13.8 13.4 30 10.3 -3.9 10.5 -3.6 10.8 -3.0 11.1 -3 -1 14.2 13.6 31 10.1 -3.7 10.3 -3.7 10.6 -3.2 10.9 -3.2 14 1 13.8 32 11.1 -3.3 11.2 -2.8 11 4 -2.5 11 8 -2.2 14.4 13.9 33 10.4 -3.4 10.5 -3.1 10.6 -2.8 11.0 -2.6 13.8 13 -4 34 11.2 -3.1 11.1 -2.9 11.3 -2.2 11.6 -2.0 14.3 13.5 35 10.5 -3.3 11.0 -2.7 11.1 -2.6 11.4 -2.0 13.8 13.4 38 11.3 -2.9 11.4 -2.3 11.5 -2.2 11.9 -2.0 14 2 13.7 37 11.1 -3.4 11.0 -3.0 11.5 -2.7 11.8 -2.4 14.5 14.0 38 10.7 -3.3 10.8 -3.0 11.1 -2.9 11 6 -3.0 14.6 13.8 39 11.2 -2.9 10.9 -3.1 11.2 -2.7 11.9 -2.0 14.1 13.9 40 10.4 -3.7 10.7 -3.3 10.9 -3.3 11.5 -2.6 14.2 14.0 41 10.9 -3.0 11.1 -2.9 11 2 -2.4 11 -8 -2.2 14 -0 13.8 42 11.1 -3.0 11.4 -2.8 11 4 -2.6 11.8 -1.9 14.2 13.7 43 10.5 -3.8 10.6 -3.4 10.7 -3.3 11.1 -2.5 14 -3 13.6 44 10.4 -3.7 10,4 -3.5 10.9 -2.8 11.2 -2.9 14 -1 13.7 45 10.5 -4.2 10.8 -3.5 10.8 -3.5 11.3 -3.4 14 7 14.3 48 10.8 -3.2 10.7 -3.2 10.9 -2.8 11.4 -2.3 14.0 13.7 47 10.0 -3.8 10.4 -3.8 10.8 -3.3 11 1 -3 0 14.2 13.8 48 10.9 -3.3 11.0 -3.2 11.2 -2.4 11.8 -2.0 14.2 13.6 49 , 10.9 -3.0 11.1 -2.5 11.3 -2.5 11.7 -2.1 13.9 13.8 50 10.9 -3.2 10.9 -3.2 11.5 -2.8 11.6 -2.4 14.1 14.0 51 10.8 -3.5 11.0 -3.0 11.2 -2.8 11 -4 -2.5 14.3 13.9 52 10.7 -3 -1 10.9 -3.0 11.3 -2.8 11.6 -2.3 14.1 13.8 53 10.2 -3.8 10.3 -3.2 10.6 -3.1 11.1 -2.9 14.0 13.5 54 10.2 -3.7 10.8 -3.5 10.8 -3.0 11.3 -2.9 14.2 13.8 55 10.4 -3.5 10.8 -3.0 10.9 -2.8 11.2 -2 -5 13.9 13.7 58 99 -42 102 -3.8 10.3 -3.7 10.8 •3.2 14.1 140 57 9.8 -4.1 10.3 -4 -1 10.7 -3.2 10.8 -3 2 14.4 13.9 58 10.0 -4.3 10.2 -4 2 10.7 - 3.4 10.8 -31 14-4 13.9 59 9.7 -4.2 9 -9 -3.8 10.1 -3.6 10.5 -3 5 14 ❑ 13 5 60 10.5 -3.5 10 9 •3 -2 11 4 -2.8 11 6 -2.6 14-2 14 0 81 103 -40 10.6 -3.5 109 -33 113 -28 143 141 62 103 -3.6 10 -5 -34 108 -2.9 111 - 140 13 83 10 -30 108 -27 11 -4 -22 115 -21 136 135 84 103 -40 104 •35 107 -35 11 0 3 14 3 139 65 10 -3.4 10.8 -2.9 113 .29 11 t6 14 137 88 107 -35 111 -33 111 -3.0 119 -27 148 141 87 113 -33 11 -29 117 -27 120 -25 146 143 88 101 -3 -8 11 0 -3 4 11 3 -3.2 11 6 -2 9 14 5 14 3 89 101 - 4 5 104 -43 106 -42 110 -38 14 8 146 70 10 0 -4.1 10.1 -4 6 10.3 - 1 10.4 -3 7 14 7 14 1 71 10.0 -37 99 -36 101 -32 106 -28 137 133 3 72 101 -37 104 -38 108 -33 11 0 2 8 142 138 73 9 9 - 99 -43 10 - 104 38 144 14 2 74 101 -36 101 -48 10 -33 108 3 149 136 75 10.3 -30 10 - 109 - 2.8 11.2 -21 135 13 2 78 77 • I 78 114 -21 115 -21 11 1 8 122 -11 134 133 Minimum Video Level Maximum Video Level I Maximum Tilt 9.6 d8mv Minimum Audio D -12 8 ct8inv 12.8 d8mv Maximum Audio Delta -15 5 dBnw 2.3 dBmv Maximum Adj Delta 2 0 dBmv Maximun 24 Hour Delta 2.8 dBmv 78 Minimum Video Level Maximum Video Level Maximum Tilt SYSTEM: Dubuque HEADEND: Dubuque, la HUB: -24 HOUR SIGNAL LEVEL TEST RESULTS Test Point Address 814 Fulton Date of Test 2/1 212007 2/12/2007 2/13/2007 2/13/2007 Time of Teat 13:41:01 19:53:50 , 2:21:19 8:01:58 Channel Video Lskil Audio Level V1doa Level Audio LOvttM Video Levee Audio L Video L.vst Audio 400- Max Audio Delta Min Audio Delta 2 9.8 -4.4 9.9 -3.9 10.1 -4.0 9.7 -4.2 14.2 13.8 3 8.2 -4.3 8.4 -3.5 8.8 -3.7 8.7 -4.1 12.8 11 -9 4 10.5 -4.0 11.0 -3.6 10.9 -3.5 10.9 -3.7 14.6 14.4 5 10.3 -3.3 11.8 -1.8 8.8 -4.2 10.3 -3.0 13,8 13.0 6 9.6 -4.9 10.3 -4.8 10.2 -4.5 10.1 -4.1 14.9 14.2 95 96 97 98 99 14 8.5 -5.2 9.0 -4.5 9.2 -4.7 9.1 -4.5 13.9 13.5 15 9.3 .4.1 10.1 -4.0 10.1 -3.7 9.8 -3.5 14.1 13.3 16 8.7 -5.4 9.3 -5.0 9.5 -5.1 9.1 -4.8 14.8 13.9 17 8.8 -4.8 9.2 -4.5 9.2 -3.9 9.2 -4.2 13.7 13.1 18 9.1 -5.4 9.7 -5.1 9.9 -4.3 9.7 -4.7 14.8 14.2 19 9.1 -5.3 9.8 -5.2 10.0 -5.1 9.7 -5.3 15,1 14.4 20 8.8 -6.2 9.2 -5.6 9.4 -5.3 9.3 -5.6 15.0 14.7 21 7.8 -6.6 8.0 -5.9 8.8 -5.5 8.2 -8.2 14.4 13.9 22 . 7.5 -8.4 7.9 -8.0 8.1 -7.1 7.9 -7.4 15.9 15.2 7 9,5 -4.6 9.8 -3.9 9.7 -3.8 9.5 -3.9 14.1 13 4 8 7.8 -6.2 7.9 -5.4 8.2 -5.3 7.8 -5.5 14.0 13.3 9 8.8 -5.7 9.2 -5.5 9.3 -5.2 9.3 -5.5 14.8 14.5 10 8.5 -6.0 8.7 -6.3 8.8 -5.8 8.9 -6,1 15.0 14.5 11 8.2 -5.7 8.5 -5.4 8.7 -5.5 8.6 -5.3 14.2 13.9 12 8.4 -6.2 8.4 -5.7 8.6 -5.7 8.6 -5.7 14.6 14.1 13 8.6 -6.0 8.7 -5.9 9.0 -5.3 8.9 -5.6 14 8 14.3 23 7.8 -6.3 7.8 -5.8 8.0 -5.7 8.0 -5.9 14.1 13.6 24 7.9 -6.7 7.9 -7.0 7.8 -7.0 8.0 -6.8 14.9 14.6 25 8.2 -6.5 8.1 -8.6 8.1 -8.2 8.1 -6 7 14.8 14 3 26 7.6 -7 7 7.7 -7.3 7.7 -7 3 7.7 -7.2 15 3 14.9 27 7.5 -7.7 7.2 -7.8 7.2 -7.6 7.3 -7.8 15.2 14.8 28 7.2 -7.7 7.2 -7.5 7.1 -7.8 7.4 -7.5 14.9 14.7 29 7.1 -7.3 8.8 -7.8 6.8 -7.2 7.3 -7.3 14.8 14.0 30 8.4 -8.1 6.4 -8.2 6,5 -7.8 6.8 -8.1 14.7 14.3 31 6.3 -6.8 6.3 -6.9 6.2 -8.8 6.5 -8,5 13.2 13.0 32 7.9 -8.0 7.7 -5.8 7.9 -5.6 8.0 -5.4 13.9 13.3 33 8.1 -5.5 8.1 -5.0 7.9 -5.1 8.0 -5.1 13.6 13.0 34 9.2 -5.3 9.0 -4.9 9.1 -4.5 9.2 -4.6 14.5 13.8 35 8.6 -5.4 8.8 -5.3 8.7 -5.2 9.0 -4.9 14.0 13.9 36 9.0 -5.7 8.9 -5.2 9.0 -5.1 9.2 -5.4 14.7 14.1 37 8.7 -5.2 8.7 -5,1 8.8 -5.1 8.9 -5.0 13.9 13.8 38 8.8 -5.2 8.8 -5.0 8.8 -5.0 9.0 -4.9 14.0 13.8 39 9.1 -4.9 8.8 -5.0 9.1 -4.9 9.3 -4.3 14.0 13.6 40 8.9 -5.0 9.0 -4.8 9.0 -4.8 9.2 -4.8 14.0 13.8 41 9.3 -4.6 9.4 -4.4 9.5 -4.2 9.6 -4.2 13.9 13.7 42 9.9 -4 -7 9.7 -4.3 9.8 -4.1 9.8 -4.5 14.8 13.9 43 s 9.2 -5.0 9.1 -5.0 9.3 -4.7 9.2 -4.9 14.2 14.0 44 9.6 -4.4 9.5 -4.0 9.5 -3.9 9.6 -4.1 14.0 13.4 45 9.8 -4.8 9.7 -4.7 9.8 -4.4 9.9 -4.1 14.6 14.0 46 10.0 -4.0 10.0 -4.0 10.0 -3.9 10.3 -3.5 14,0 13.8 47 9.2 -4.8 9.5 -4.4 9.0 -4.5 9.7 -4.7 14.4 13.9 48 10.3 -4.2 10.1 -4.5 10.3 -4 0 10.8 -3.8 14.8 14.3 49 9.7 -4.8 9.4 -4.4 9.7 -4.2 9.8 -4.1 14.3 13.8 50 9.5 -4.7 9.5 -4.8 9.7 -4.3 9.7 -4.5 14.2 14.0 51 9.7 -4.1 9.8 -4 -4 9.6 -4.3 9.8 -4.2 14.0 13.8 52 9.8 -4.2 10,0 -4.1 9.9 -3.8 10.2 -4.0 14.2 13.7 53 9.3 -4.8 9 4 -4.8 9.4 -4.3 9.5 -4.2 14.1 13 7 54 9.3 -5.3 9.3 -5.2 9 3 -4.7 9.4 -4.8 14.6 14 0 55 8.9 -5 5 9.1 -5.1 9.1 -5.3 9.1 -5.1 14 4 14.2 56 78 -8.4 8.1 -64 81 -6.1 8.2 -6.3 145 142 57 7 7 -6 1 7 5 -6.2 7 8 -8.4 7 8 -6.0 14 -2 13.7 58 7 8 -6.2 7.9 -5.9 7 8 -5.8 8.1 -5.5 14 0 13 6 59 8.1 -5.0 8.0 -5.0 8.0 -5.1 8.1 -5.0 13.1 13.0 60 9.8 -4.1 9 6 -4.0 9.9 -3.8 9.8 -3.8 13.7 13.6 81 10.0 -3.8 99 -3.8 10.1 -38 10.1 - 140 137 62 10.3 -3.7 10.3 -3.5 10.3 -3.5 10.3 -3.4 14 0 13.7 63 10 8 -2 8 10.9 -2.7 11 0 -2.7 10.9 - 8 13 7 13 5 84 102 -43 102 41 101 .43 103 - 145 142 85 10.2 -4.2 101 -45 10.2 •4 1 104 -4.4 148 14 3 88 9 7 -4.8 9 7 -4 8 9.7 -4 7 9 8 -4 7 14 5 14 3 87 10 1 -4.4 10 0 -4 2 10.1 -4.2 10.1 - 0 14 5 14 1 68 98 -4.1 98 -42 99 -4.2 99 -41 141 13 69 97 -48 9.4 -48 96 -4.9 9 - 4 8 145 142 70 101 -39 9.8 -39 98 -43 100 -3.8 141 137 71 , 102 -30 103 -3.2 101 •32 103 - 31 135 132 72 109 -3 110 - 10 -3.7 10.9 -32 148 14.1 73 103 , 42 101 - 100 .4 0 99 -3 146 138 74 10 - 103 - 103 - 104 -41 X46 14 75 106 -3.0 10 -2 9 10 -2 9 108 - 1 36 135 78 7 7 r 112 28 111 2 6 110 28 112 -2 6 1 38 136 6.2 dBmv 11.8 dBmv 5.5 dSmv Minimum Audio Delta Maximum Audio Dens Maximum Adj Deft' Maximun 24 Hour Delta -11 9 dernv -15 9 dBmv 28 dBmi 3.0 dBmv Cold Month Feb Test Sits Name 120 S Grandview Date of Test 2/16/2007 , Chatinit * Cat Total Hum top. loot CSQ Bast 2 . 61 410 Bsst 3 CSQ gent 4 InChannel Respanss 2 3 4 45.7 1.4 -62.i -68.3 0.5 5 6 95 96 97 98 99 14 15 16 17 18 19 47.2 -67.0 -68.3 0.6 20 21 22 7 8 9 10 11 46.9 -68.2 -66.9 0.5 12 13 23 • 24 45.4 -70.0 -69.0 0.8 25 26 27 28 29 30 31 32 33 34 47 1 -67.2 -68.0 0.7 35 36 37 38 39 40 41 46.6 -65.8 -67.1 0.4 42 43 44 45 46 47 48 49 47.3 -63.9 -64.9 0.6 50 • 51 52 53 54 55 56 57 58 59 60 46.0 -66 3 -64.4 0 5 61 62 63 64 65 66 67 68 69 70 7 f 72 73 46.5 -65 1 -66 3 0 7 74 75 76 78 Worst Cass CIN Worst Casa Hum Worst Cass C30 Worst Casa CTS Worst Cass Response SYSTEM: Dubuque HEADEND: Dubuque, la HUB: -FCC CHANNEL ANALYZER TEST RESULTS 45.4 dBmir 1.4 dBmv - 62.1 dam/ - 64.4 dams 0.8 demo Cold Month Feb Test Site Name 1395 I sborn Date of Test 2/16/2007 Channel. C M Total Hurt CSC But 1 CSC) Beat 2 CTB CSC B e a t 3 CSO 8 t 4 InChinnil Rasptinsi 2 3 4 48.0 1.7 -65.2 -65.8 0.6 5 6 95 96 97 98 99 14 15 16 17 18 19 45.1 -66.4 -62.0 0.5 20 21 22 7 8 9 10 11 45.0 -68.3 -67.1 0.3 12 13 23 24 45.8 -68.4 -66.3 0.4 25 26 27 28 29 30 31 32 33 • 34 45.8 -66.4 -65.0 0.6 35 36 37 38 39 40 41 45.1 -66.3 -65.0 0.5 42 43 44 45 46 47 48 49 45.7 -63.7 -64.4 0.4 50 51 52 53 54 55 56 57 58 59 60 • 45.7 -65 4 -64.8 0.5 61 6?. 63 54 65 66 67 68 69 • 71 72 73 74 75 75 77 78 Worst Case C/H Worst Casa Hunt Worst Casa CSC Wort Case CTB Worst Case Response SYSTEM: Dubuque HEADEND: Dubuque, la HUB: -FCC CHANNEL ANALYZER TEST RESULTS 46 7 -667 -617 08 45.0 dBtnv 1 7 dBtnr -63.7 dBmv -61.7 dam, 0.8 dam, ~' i. ~• T .. .. .~ .... . _ .. ` ;' ~` - ..... ~.~. ~~ .. E_ ~` i, t. i ~.. , ~ ~...~ ~' _~ 1 ).:<_'1 .~i..w~~~ .'~i i. t~~_ ~. \.. wz ~ ;t (' `~~ ~3 FFT*-*P Full Feature Equalizable Taps FEATURES OF FFT*-*P TAP SERIES: ^ ABILITY TO ACCEPT PLUG-IN MODULES FOR IMPROVED RETURN PATH PERFORMANCE: ^ CABLE EQUALIZATION O RETURN PATH ATTENUATION ^ CABLE SIMULATION ^ AUTO-SEIZE F-CONNECTORS O 6kV FEEDERLINE SURGE RESISTANT ^ 5 MHz to 1 GHz BANDWIDTH O MINIMAL INSERTION LOSS ^ BACKWARD COMPATIBLE TO "F" SERIES ^ SURGE RESILIENT ^ SUPERIOR HUM-MOD PERFORMANCE ^ 12 AMP CONTINUOUS POWER PASSING ^ RF/AC BYPASS CAPABILITY STANDARD O UPGRADEABLE TO POWER EXTRACTING PRODUCTS AVAILABLE: 0 FFT2-*P: 10 VALUES 429 ^ FFT4*P: 8 VALUES 7-29 ^ FFT8-*P: 7 VALUES 10-29 INTRODUCTION The FFT*-*P series taps maintains Motorola's commitment to provide the latest technology while maintaining backward compatibility and allowing future upgradability. The FFT*-*P series taps have been designed to offer improved return path performance for today's advanced two-way HFC systems. These taps are capable of accepting a variety of plug-in, field configurable modules that allow greater flexibility in system design. These modules include cable equalizers, return path attenuators, and cable simulators for achieving the desired return path system performance. For any of the plug-in module options available, the feederline signal remains unaffected due to the location of the plug-in within the circuitry (refer to the block diagram below). Only the drop signals are affected by the plug-in. The drop signals are all affected in the same manner by the selected plug-in module. These taps arc shipped with a standard jumper (T-JP) installed which allows the FFT*-*P tap to achieve the same performance as Motorola's standard FFT*-*N series of taps. All mechanical specifications of the standard FFT*-*N taps are also maintained with the FFT*-*P series tap. CABLE EQUALIZER MODULE The cable equalizer (T-EQ-*) plug-in module attenuates the return path signal originating from the customer premise in an effort to reduce the effects of system ingress. The cable equalizer also tightens the window of return path signal variation to allow more efficient operation of return transmitters in optical nodes. The module is field configurable via removal of the tap faceplate in order to allow operators to maximize the return path performance. RETURN PATH ATTENUATOR MODULE The return path attenuator (T-RPA/S-*) plug-in module provides the same benefits as the cable equalizer module, but accomplishes this via a diplex filter. As a result, the T-RPA/S-* is system split dependent and provides less impact to the forward drop signal than the cable equalizer. The high pass filter (T-HP/S-52) operates in the same manner as the T-RPA/S-* module, but attenuates the return path even greater. This is useful in ingress problem areas where customers are presently not using return path services. CABLE SIMULATOR MODULE The cable simulator (T-CS-*) plug-in module for the FFT'-*P tap provides additional benefits for use in systems containing ~'lotorola's high output level RF amplifiers and optical nodes. The cable simulator plug- in maintains low loss in the return drop path, while MOTOROLA ~~ I; ~r: =-, • ORDINANCE Title IUSection 11 Consumer Protection (11) Reports & Records 3(A) a summary of the previous year's activities in development of the Cable System, including but not limited to descriptions of services begun or dropped, the number of subscribers gained or lost for each category of service, the amount collected annually from Users of the System and the character,and extend of the services rendered to any Users from whom amounts are collected, including Leased Access Channel Users, provided that if the City directly or indirectly compete with a Grantee in providing communications services, it shall provide such Grantee with the number of subscribers gained or lost for each category of service by the City during the City's fiscal yea. ~~ (,~ _• ORDINANCE Title IUSection 11 Consumer Protection (11) Reports & Records 3 (B) a summary of complaints, identifying both the number and nature of the complaints received and an explanation of their dispositions, as such Records are kept by the Grantee. Where complaints involve current System problems, the nature of each such problem and the corrective measures taken shall be identified; • ~ • Cluatx Januxy February Mercn April May June July August Seplembe Oclobx November r.oume call nesomaon summx~ ~ eorm cemral d~ision d iVl Calla Intxnat Calla VOD Annual g i Ann4af °' Inixnet f lnMnet Mnual Phone Mnual°i. Cualom en u tomx s C uaromxa uatomx. d9ibl of dgllal cusmm Phone of Phone 228 31'9 % 353 10 2°e xa ustom.n cuatomxa uaromxa 215 16.] % . 353 10.2°< 226 3.1 % 215 0 0°i 26] 22.SY, 22] 15.9°i; 364 9.9 % . , 59e ~] 1 26] 31.5°i, 299 002 % 362 166 % . 239 1 5 % 2]3 1].6% 234 25 8 % 361 86°. . 230 2 9% 238 65.4°/, 23] 35.4% 362 23.2% . 23] 1 SY 2d1 39.8% 238 20'2% 362 9.9% . ° 238 1 5°/ 255 42A°. 240 30.0% 362 3.3% . 200 0 0% 259 41 ]°i° 245 392% 35] 13.4°': . 245 00°b 262 595°/. 260 40.0% 354 18.9% 240 1 5% 262 6B.]°i: 202 29.85: 353 3.4% . 2d2 1 5°'e 265 63.0°: 233 10.3% 352 3.4°/ . 233 30°~: 2]1 28.69e 2l1 22.1°6 i r ORDINANCE Title IUSection 11 Consumer Protection 11 Reports and Records 3 (D) a report showing the number of outages and service degradations for each quarter, and identifying separately each planned outage, the time it occurred, its duration, and the estimated area and number of Subscribers affected; each unplanned outage or service degradation, the time it occurred, its estimated duration and the estimated area and the number of Subscribers affected; and the total hours of outages and service degradations as a percentage of total hours of Cable System operation. ~'~, ORDINANCE Title IUSection 11 Consumer Protection 11 Reports and Records 3 (G) a full schedule of all subscriber and other user rates, fees and charges; i. • Mediac m Rates & Services continued Monthly Equipment Rental & Feest Digital Converter with Remote ..........................$6.00 (Does not include Interactive Guide, Digital Music and PPV access) Advanced (HD/DVR) Converter with Remote ...............$6.00 (Does no[ include Interactive Guide, Digital Music and PPV access) Digital Gateway (Digital Converter Required) ...............$4.00 (Includes Interactive Guide, Digital Music and PPV access) Cable Installation and Service Prewired Home Installation* (one outlet) ...................$35.00 Unwired Home Installation* (one outlet) ...................$45.00 Installation of Additional Outlet (same trip) ..................$15.00 Installation of Additional Outlet (separate trip) ...............$25.00 Field Reactivation of Account ............................$30.00 Electronic Reactivation of Account .........................$2.00 Transfer of Service (one outlet) ...........................$30.00 Hourly Service Charge .................................$25.00 Field Change of Service ................................$20.00 Electronic Change of Service .............................$2.00 Connection of Consumer Owned Equipment** (same trip) .......$5.99 Connection of Consumer Owned Equipment** (separate trip) ...$25.00 Purchase A/B Switch ...................................$5.00 Install A/B Switch During Initial Home Installation ............$14.95 Install A/B Switch Requiring Separate Installation .............$25.00 Unreturned Cable Modem .............................$139.00 Unreturned Standard Digital Converter ....................$300.00 Unreturned Advanced Digital Converter ....................$500.00 Unreturned Standard Converter/Addressable Converter ........$100.00 Unreturned Converter Remote Control ......................$25.00 ' Applies to all standard installations up to 150 feet from main cable line. Some installations require custom work and paces may vary. Charges for any nomstandaN installations will be quoted in advance of woA. full payment is due prior to commencement of work. Relocation of existing wiring and wall f¢hes is not included. "this is a per item charge, including such items as a YCR, OvD Dlayer, home stereo, game equipment, etc. Billing Policies Services are billed one month in advance. Payments are due by the tenth day after the "bill from" date. All accounts not paid by the due date may be assessed a $5.00 late payment processing fee on the next statement. A $20 field collection charge will be applied to all accounts with unpaid balances sent to the field for collection. The customer's continued acceptance of service will be deemed an agreement to pay in accordance with this schedule of rates and charges. A $25 handling fee will be charged to accounts for any check returned for insufficient funds. Seven days advance notification is required for termination of service. All leased equipment must be returned. Failure to return will result in unreturned equipment charges up to $500 per unit. Taxes and Fees The rate schedule does not include franchise fees, FCC fees, copyright taxes,or other associated surcharges. How to Contact Us Call Center (24 hours aday/7 days a week) ..........1-800-$246047 Local Office: 3034 Asbury Rd., Dubuque, IA Hours: Sam-6pm M, T, W, F, gam-6pm Th, 8am-12pm Sat. * Does not include Family Cable. * * Adult and special event ptlces may vary. t Per month fee. Rates are subjec[to change. 8800/0010 FEN 8800/0010 HD Family Cable 730 ESPN HD* 731 ESPN 2 HD* 732 ComcastSpodsNetHD* 735 TNT HD* HD Tier 740 Universal HD* 741 Discovery HD TheateP 750 HDNet* 151 HDNet Movies* 752 MOJO* ND Premium Channels (Requires subscription to corresponding premium channel.) 780 HBO HD* 785 Starz HD* 790 Showtlme HD* 791 TMC HD* Digital Video On Demand 1 Mediacom On Demand Digital Pay-PerView 420-425 ESPN PPV 801-807 Mediacom PPV 843 TEN Clips 844 TEN 847 TENReaI 853 Playboy Mediacom Customer Update Mediae Channel lineup continued Dubuque, IA HD Broadcast Basic 702 KGAN CBS HD* 704 KFXA FOX HD* 707 KWWL NBC HD* 709 KCRGABCHD* 718 WISC CBS HD* Mediaco i ORDINANCE Title IUSection 11 Consumer Protection 11 Reports and Records 3 (H) the Grantee's policies regarding Subscriber privacy; • -~I~.IFI~~I~i_ not affect our provision, now or in the future, of any service to which you subscribe. You may compel us to disclose CPNI to any person upon your affirmative written consent. We may use, disclose, or permit access to CPNI to protect our rights or property, or to protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services. We may also disclose your CPNI to the extent authorized by law. Telephone directory listings and caller-ID - We offer our phone customers the ability to designate their listings as non-published within print or electronic directories or directory assistance services. Because of the complexity of this process and the involvement of other entities in publishing, errors may occur from time-to- time. Your name and/or telephone number may also be transmitted and displayed on a Caller ID device unless you have elected to block such information. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business numbers, 911, 900 numbers or toll free numbers. Disclosure of Personally Identifiable Information by Mediacom We may make certain disclosures to third parties of personally identifiable information about you. Disclosures to governmental entities as required by law or a subpoena or legal process are discussed below under the caption "Disclosure to Governmental Agencies or Otherwise Required by Law or Legal Process:' Under this caption, we address disclosure under other circumstances. We may disclose personally identifiable information about you with your prior written or electronic consent. As permitted by the Cable Act, Mediacom from time to time may disclose, without such consent, personally identifiable information about you if necessary to render, or conduct a legitimate business activity related to, a cable service or other service provided to you. The kinds of persons or entities to which we may make such disclosures i include, but are not necessarily limited to, the following: Persons or entities that control, are controlled by or under common control with Mediacom. Billing services, collection agencies and credit agencies. Installation contractors and subcontractors. Sales representatives used to market our services. Accountants, lawyers, consultants and other professionals we or our affiliated companies use in our businesses. Cable programming or content suppliers and program guide distributors. In addition, if Mediacom or its affiliates directly or indirectly transfer ownership of or an interest in all or part of the business we conduct to the purchaser, investor or other party and its attorneys, accountants and advisors. This kind of transaction could take the form of a merger, sale of stock or assets, formation of a joint venture, investment or some other structure. Information we disclose for purposes relating to billing and levels of service usage is generally provided on a monthly basis. Information for other purposes is provided as it is needed. As permitted by the Cable Act, we may also from time to time disclose lists of our subscribers to third parties for purposes other than those referred to above. Those lists may contain your name and address, so long as we have given you the opportunity to prohibit or limit such disclosure and we do not also reveal, directly or indirectly, the extent of any viewing or other use of the services we provide to you or the nature of any transaction you make using those services. This permits us, among other things, to disclose your name and address to charities, advertisers, direct mail marketers and telemarketers for use in telephone or mail solicitations, market research or other purposes. You have the right to elect not to be included on such a list. It you do not desire to be included on any such list, you may "opt out" by completing the "Mailing List Opt-Out Form" that is included with this notice. If you use the Mediacom Online® Internet access service or our phone service to send or receive an a-mail message or other electronic communication, the ECPA permits us to access the content of those communications. It also permits us to disclose such information to an addressee or intended recipient (or his or her agent); to a person involved in forwarding such information to its destination or when it is necessarily incident to providing service or to protect our rights or property; or to any one with the consent of the subscriber or an addressee or intended recipient (or his or her agent). Disclosure to Governmental Agencies or Otherwise Required by Law or Legal Process It is possible that one or more third parties may seek to require us to disclose personally identifiable information about you pursuant to law, a warrant, subpoena or order issued by a court or governmental authority or other legal process. The Cable Act has special rules that apply to these situations. Mediacom will disclose personally identifiable information about you when required by law or legal process, after giving effect to the Cable Act's requirements. The Cable Act's requirements differ depending A PV6~tdi~rea~!i> 1' ~#>hrd1¢ore on whether the person or entity seeking the information is a governmental authority. If a person or entity that is not a governmental authority seeks personally identifiable information, then the Cable Act permits us to disclose the information only if there is a court order authorizing or requiring such disclosure and only if we notify you of the order. If a governmental authority seeks personally identifiable information about you, then the rules are different depending on whether the disclosure is subject to (i) the ECPA, (ii) the federal "pen register/trap and trace" statute (which we refer to as "the Register/Trace Statute" or (iii) other law. If the governmental authority seeks personally identifiable information about you, the Cable Act authorizes us to disclose it only if authorized or required by a court order. The Cable Act may impose additional conditions on disclosure, depending on whether we obtain the information as a result of your subscription to a cable service or as a result of information obtained because of your subscription to another service, such as the Mediacom Online® Internet access service or a phone service we may offer. If the information relates to your subscription to a cable service, then the following two special requirements must be satisfied: You must have been given the opportunity to contest in court any claims made in support of the court order sought by the governmental authority. In the court proceeding, the governmental authority must offer clear and convincing evidence that you are reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in a case against you. If the information relates to subscription to a service that is not a "cable service" within the meaning of the Cable Act, such as our Internet access service or a phone service, then these two special requirements may not apply. If a governmental authority seeks personally identifiable information about you under the ECPA or the Register/Trace Statute, the Cable Act's requirements are different depending on the nature of the information sought. If the governmental authority wants disclosure of records revealing cable subscriber selection of video programming, then we may disclose it only if authorized or required by a court order and only if the two special requirements stated above are met. In the case of any other kind of personally identifiable information, the information may be disclosed as permitted by the ECPA or the Register/Trace Statute, and the special requirements of the Cable Act do not have to be satisfied. If the ECPA applies and the government wants us to disclose the content of your a-mails and other electronic communications that we have stored for 180 days or less, then it must obtain a criminal warrant from a court. In the case of such content that we have stored for more than 180 days, the government can require disclosure (i) without prior notice to you if the government obtains a criminal warrant or (ii) with prior notice to you if the government obtains a warrant, subpoena or order from a court, obtains a grand jury or trial subpoena or issues an "administrative subpoena," which is an order to disclose that is issued by the government itself, rather than by a court. Under the ECPA, if the government wants us to disclose your subscriber record information (but not the content of your communications), then it may require us to do so, without prior notice to you or your consent, by obtaining a criminal warrant or a subpoena or order from a court or by issuing an administrative subpoena. The information that can be required under an administrative subpoena is limited to: subscriber name and address; records of local and long distance telephone connection and session times and duration; length of service (including start date) and types of service utilized; telephone number, instrument number or other subscriber number or identity, including any temporarily assigned network address; and the means and source of payment by the subscriber (including any credit card or bank number). The information that can be required under a warrant, subpoena or other order of a court is not so limited. To obtain such a court order, however, the government must meet certain requirements specified in the ECPA, including presenting facts that show there are reasonable grounds to believe that the information sought is relevant and material to an ongoing criminal investigation. The Registerlrrace Statute authorizes the government to obtain, without notice to you or your consent, a court order requiring us to capture, record and disclose to the government the telephone numbers, a-mail addresses and similar identifiers that you call or send communications to or that call you or send you communications using any Mediacom phone or Internet access service. A federal or state governmental authority may obtain the order upon the certification by the appropriate government lawyer or officer that the information likely to be obtained is relevant to an ongoing criminal investigation. In addition to the above, if you subscribe to any of our Internet or phone services, the ECPA permits us to disclose the contents of your a-mail or other communications to a law enforcement agency if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of the information without delay. We may do so without prior notice to you, without your consent and without being required to do so by a warrant, subpoena, court order or law. Examples of situations in which we might make such disclosures are where we reasonably believe that there is an immediate risk of suicide or terrorist activity. The ECPA provides for other exceptional circumstances under which we may be compelled or ~~~.._ `~:.~r_ ~~T_- __ E. ~ PAUSE ~ ~- - K' there are no pending requests by you for access to it or pending court orders or other legal process requiring that we disclose it to a third party. In most cases, this means that we will have personally identifiable information about you for so long as you are a Customer and continue to retain it thereafter for as long as it may reasonably be required to comply with tax, accounting and any applicable contractual or legal requirements, which could be seven years or more after you stop being a Customer. Access to Our Records About You Under the Cable Act, cable Customers have the right to inspect our records that contain personally identifiable information about them and to have a reasonable opportunity to correct any errors in such information. If you wish to exercise this right, please notify us at the local Metliacom office specified on your bill, and we will contact you to arrange a mutually convenient time during our regular business hours. Your Rights Under the Cable Act The Cable Act provides you with a cause of action for damages, attorneys' fees and costs in Federal District Court if we violate the Cable Act's limitations on the collection, disclosure, and retention of personally identifiable information about you. The subscriber, customer or other service agreement applicable to you may provide that, to the extent permitted by law, any claims that you have under the Cable Act will be decided in arbitration and attorneys' fees and punitive damages will not be available. Contact Your Local Metliacom Office If You Have Questions - If you have any questions about our policies described in this notice, please contact your local Metliacom office at the address and telephone listed on your bill (or, if you have not yet been billed, on the service order you signed to subscribe to the service). MAILING LIST OPT-OUT FORM ~rt. . '; ~ to 9a' permitted to disclose information about you or the content of your communications. For example, the content of your a-mail or other communications may be disclosed to law enforcement agencies if it appears to be evidence of child pornography, or was inadvertently obtained by us and appears to pertain to the commission of a crime. The Personal Responsibility and Work Opportunity Reconciliation Act of 1996 provides that state welfare agencies may obtain from our subscriber lists the addresses of individuals who owe or are awed child support and the names and addresses of their employers. The law says that this information can be obtained through an administrative subpoena issued by the state welfare agency, without a court order, and does not require that a Customer be given notice of and the opportunity to contest the disclosure. Sometimes, a copyright owner believes that the copyright has been infringed by an Internet user who uses an online service to post, download or otherwise use the copyrighted work without permission. The owner may know some information, such as the user's a-mail or IP address, but may not know the user's true identity. The Digital Millennium Copyright Act provides for a copyright owner to obtain a subpoena seeking disclosure from an online service provider of the identity of a user who is believed to have infringed the copyright. Upon receipt of a subpoena, the online service provider is required to expeditiously identify the alleged infringer. Accordingly, Metliacom will identify the relevant Customer if we are served with such a subpoena. When customers use our phone services, we automatically collect certain usage information, including calls that are placed and received and their duration. Time Period During Which We Retain Personally Identifiable Information The Cable Act requires us to destroy personally identifiable information if the information is no longer necessary for the purpose for which it was collected and Please remove me from mailing lists and other voluntary disclosures of my name and address to third parties for non-cable purposes. I understand that this election does not apply and is subject to the other provisions of the Metliacom privacy policy and applicable law which permit or require disclosure of my name and address to law enforcement agencies or officers; in response to warrants, subpoenas and court orders; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of the information without delay. To ensure we are able to process your request, please fill in all information accurately and completely, sign this form and return it to: Metliacom Communications Corporation Attn: Marketing Department 100 Crystal Run Rd. Middletown, NY 10941 Please DO NOT mail with your bill. If you change your mind and want to include your name and address on mailing lists we provide to other businesses, please contact your local Metliacom office. Please Print Clearly Name: Street: t~ City: ~ ~ Metliacom Account #: ,, 1. Signature: I ~4' PAUSE ~ 'bSUE'<' „ I State: Phone Number: Date: ZIP: www.mediacomcable.com