Information Services Fiscal Year 2018 Budget Presentation Copyright 2014
City of Dubuque Public Hearings # 1.
ITEM TITLE: Information Services Fiscal Year 2018 Budget Presenation
SUMMARY:
SUGGESTED DISPOSITION:
ATTACHMENTS:
Description Type
Recommended FY18 Information Services CIP Supporting Documentation
Recommended FY18 Information Services OP Supporting Documentation
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 6C TOTAL
Information Services General Government City-Wide Computer and Printer DEPARTMENT: 77 PROJECT
Replacements FD/CIP NO: 1102-1069 COST
250/300/350/370/290 $4,226,079
2016 2017
ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
$ 8,619 $ 10,062 Computer Tablets $ 13,188 $ 37,680 $ 19,782 $ 15,072 $ 37,680
$ 287,978 $ 731,551 Computers $ 640,860 $ 400,222 $ 997,997 $ 504,466 $ 504,471
$ 1,851 $ 500 Printers/Scanners/Plotter $ 800 $ 3,200 $ 6,300 $ 3,000 $ 800
$ 298,448 $ 742,113 TOTAL $ 654,848 $ 441,102 $ 1,024,079 $ 522,538 $ 542,951 $
B. PROJECT FINANCING
$ 294,618 DRA Gaming $ 97,985 $ 145,508 $ 195,951 $ 247,388 $ 249,862
$ 37,859 $ 16,005 Sales Tax Fund (20%) $ 93,439 $ 133,335
$ 404,120 DRA Distribution $ 455,324 $ 244,142 $ 668,381 $ 246,866 $ 279,337
$ 243,770 $ 19,100 Sales Tax Fund (30%) $ 2,300 $ 51,452 $ 17,200 $ 20,984 $ 7,952
$ 7,070 $ 8,270 Cable TV Fund $ 5,800 $ 9,212 $ 7,300 $ 5,800
$ 298,448 $ 742,113 TOTAL $ 654,848 $ 441,102 $ 1,024,079 $ 522,538 $ 542,951 $ -
PROJECT DESCRIPTION
This project provides for replacement of computers and printers for all City departments except those funded through Community Development Block Grant or
Housing grant funds. This reflects a four-year replacement schedule for micros, a five-year replacement schedule for printers and a two-year replacement
schedule for computer tablets.
JUSTIFICATION
Software capabilities continue to outpace hardware and also provide continued opportunity for productivity enhancement. In the past we tried to maintain a five
year replacement schedule. However, this has been ineffective and is at least a year too long, based on the pace of hardware and software industries.
RELATIONSHIP TO OTHER PROJECTS
This project implements the Comprehensive Plan's Fiscal Goal Six: To improve City government productivity and service delivery and identify alternative means of
service delivery, objective 6.1) Review all City services and programs for operational efficiencies to improve service levels and delivery, and/or to implement cost
containment measures, Goal Seven: To determine the work effort required and the costs to meet increased service delivery requests and/or mandates, objective
7.3) Consider new City services primarily when either additional revenues or expenditure reductions are demonstrated, or when mandated by state or federal law.
This project also implements the comprehensive Plan's Infrastructure Goal Eight: To provide, maintain, and improve an accessible and functional communication
infrastructure, objective 8.1) Promote compatibility and connection of Dubuque's communication infrastructure to key state, regional, national, and global networks
and systems and Goal Nine: To provide, maintain, and improve a cost-effective and functional data and information processing system, objective 9.3) Encourage
the use of data processing technology and advances to improve service delivery and increase employee productivity within the City organization.
387
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Resource Management and Smart Energy Use.
388
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 8C
Information Services Business Type City-Wide Computer and Printer DEPARTMENT: 77 TOTAL
Replacements - Business Type PROJECT
FD/CIP NO: 670-1069 COST
250/300/350/370/290 $585,249
2017
2016 ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
$ 739 $ 5,652 Computer Tablets $ 2,826 $ 4,710 $ 5,652 $ 942 $ 3,768
$ 63,937 $ 121,023 Computers $ 63,000 $ 90,250 $ 64,650 $ 112,800 $ 44,800
$ - Printers/Scanners/Plotter $ - $ - $ 500
$ 64,676 $ 126,675 TOTAL $ 65,826 $ 94,960 $ 70,802 $ 113,742 $ 48,568 $
B. PROJECT FINANCING
$ 5,200 Solid Waste Collection Fund $ 942 $ 262 $ 4,462 $ 6,667
$ 36,787 $ 3,600 Landfill Fund $ 2,250 $ 41,792 $ 5,892 $ 2,650 $ 3,192
$ 4,876 $ 942 Stormwater Construction Fund $ 7,047 $ 11,005 $ 525 $ 1,884
$ 2,072 $ 75,100 Water Construction Fund $ 21,000 $ 6,063 $ 6,763 $ 75,625 $ 21,000
$ 7,030 $ 13,242 Parking Construction Fund $ 14,800 $ 2,300 $ 8,342 $ 17,300 $ 14,800
$ 9,478 $ 23,041 Sanitary Sewer Construction $ 24,534 $ 25,596 $ 28,396 $ 6,375 $ 5,392
Is 4,433 $ 5,5501 NYge Service Fund $ 2,300 $ 11,900 $ 5,942 $ 4,600 $ 2,300
$ 64,676 $ 126,675 TOTAL $ 65,826 $ 94,960 1$ 70,802 $ 113,742 1$ 48,568 $ -
PROJECT DESCRIPTION
This project provides for replacement of computers and printers for all enterprise-type City departments. This reflects a four-year replacement schedule for
computers, a five-year replacement schedule for printers and a two-year replacement schedule for computer tablets.
JUSTIFICATION
Software capabilities continue to outpace hardware and also provide continued opportunity for productivity enhancement. In the past we tried to maintain a five
year replacement schedule. However, this has been ineffective and is at least a year too long, based on the pace of hardware and software industries.
RELATIONSHIP TO OTHER PROJECTS
This project implements the Comprehensive Plan's Fiscal Goal Six: To improve City government productivity and service delivery and identify alternative means of
service delivery, objective 6.1) Review all City services and programs for operational efficiencies to improve service levels and delivery, and/or to implement cost
containment measures, Goal Seven: To determine the work effort required and the costs to meet increased service delivery requests and/or mandates, objective
7.3) Consider new City services primarily when either additional revenues or expenditure reductions are demonstrated, or when mandated by state or federal law,
and Goal Nine: To examine public and private funding sources and alternative means to accomplish goals in all elements of the Comprehensive Plan, objective
9.2) Identify public and private funding sources, and alternative means to accomplish goals for which the City government has direct authority and responsibility.
389
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Resource Management and Smart Energy Use.
390
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 6C
Information Services General Government Laserfiche Full User Licenses DEPARTMENT: 77 TOTAL
PROJECT
FD/CIP NO: 102-2684 COST
600-2446 $ 24,250
2016 2017
ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
$ 5,000 Software $ 9,240 $ 10,010
$ — $ 5,000 TOTAL $ 9,240 $ 10,010 $ — $ — $ — $
B. PROJECT FINANCING
$ 5,000 DRA Distribution $ 9,240 $ 10,010
$ — $ 5,000 TOTAL $ 9,240 $ 10,010 $ — $ — $ — $ —
C: IMPACT-OPERATIONS
Operating Cost (Savings) $ 2,800 $ 2,800 $ 2,800 $ 2,800
Operating Revenue
PROJECT DESCRIPTION
Purchase 25 Laserfiche full user licenses over 2 years.
JUSTIFICATION
This project will allow more departments to use the full Laserfiche software. With the new licensing model Laserfiche is more than scanning and storing
documents. Laserfiche can now automate complex multi-departmental business processes including AP processing, case management, and contract
management. Advanced auditing capabilities including, tracking who made changes, what those changes were, when they were made and where all versions are
located. In addition the ability to automatically send documents to authorized people and alert them to new tasks with automatic e-mails is available.
RELATIONSHIP TO OTHER PROJECTS
This project implements the Comprehensive Plan's Fiscal Goal Six: To improve City government productivity and service delivery and identify alternative means of
service delivery, objective 6.1) Review all City services and programs for operational efficiencies to improve service levels and delivery, and/or to implement cost
containment measures, Goal Seven: To determine the work effort required and the costs to meet increased service delivery requests and/or mandates, objective
7.3) Consider new City services primarily when either additional revenues or expenditure reductions are demonstrated, or when mandated by state or federal law,
and Goal Nine: To examine public and private funding sources and alternative means to accomplish goals in all elements of the Comprehensive Plan, objective
9.2) Identify public and private funding sources, and alternative means to accomplish goals for which the City government has direct authority and responsibility.
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Community Knowledge, Community Health and Safety, and Community Design.
391
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 6C
Information Services General Government Wireless Access Controller DEPARTMENT: 77 TOTAL
PROJECT
FD/CIP NO: 102-1755 COST
$ 12,250
2016 2017
ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
Equipment $ 12,250
$ — $ — TOTAL $ 12,250 $ — $ — $ — $ — $
B. PROJECT FINANCING
DRA Distribution $ 12,250
$ — $ — TOTAL $ 1225, 0 $ — $ — $ — $ — $ —
PROJECT DESCRIPTION
This project would provide wireless access points for City Hall, City Hall Annex, Historic Federal Building, Bunker Hill, Law Enforcement Center, and Municipal
Services Center along with a physical wireless access controller device.
JUSTIFICATION
This project would provide access points and a physical access controller. The controller would allow central management, configuration, load balancing, security
and quality of service for any users of the access points. Without the control plane, wireless access points would be individual islands of coverage with no
coordination or centralized management. The control plane is the functionality of the device that lets a collection of wireless access points (APs) work as a single
network. The controller gathers all of the control plane data and sends out marching orders to the individual APs. Depending on the type of controller and how the
network is configured, the controller may also process all data plane traffic as well, which has its own benefits and limitations. This will not support the volume of
use at Five Flags, and the Intermodal Center is getting free wireless from Comelec. The Multicultural Family Center is provided wireless access through the
Library, and the fire stations already have wireless access.
RELATIONSHIP TO OTHER PROJECTS
This project implements the Comprehensive Plan's Fiscal Goal Six: To improve City government productivity and service delivery and identify alternative means of
service delivery, objective 6.1) Review all City services and programs for operational efficiencies to improve service levels and delivery, and/or to implement cost
containment measures, Goal Seven: To determine the work effort required and the costs to meet increased service delivery requests and/or mandates, objective
7.3) Consider new City services primarily when either additional revenues or expenditure reductions are demonstrated, or when mandated by state or federal law...
This project also implements the comprehensive Plan's Infrastructure Goal Eight: To provide, maintain, and improve an accessible and functional communication
infrastructure, objective 8.1) Promote compatibility and connection of Dubuque's communication infrastructure to key state, regional, national, and global networks
and systems and Goal Nine: To provide, maintain, and improve a cost-effective and functional data and information processing system, objective 9.3) Encourage
the use of data processing technology and advances to improve service delivery and increase employee productivity within the City organization
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Resource Management and Smart Energy Use.
392
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 6C
Information Services General Government City Hall Annex 2nd Floor Low Voltage DEPARTMENT: 77 TOTAL
Expansion PROJECT
FD/CIP NO: 102-2726 COST
$ 27,800
2016 2017
ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
Design & Engineering $ 16,800
Equipment $ 11,000
$ — $ — TOTAL $ 27,800 $ — $ — $ — $ — $
B. PROJECT FINANCING
DRA Distribution $ 27,800
$ — $ — TOTAL $ 27,800 $ — $ — $ — $ — $ —
PROJECT DESCRIPTION
This project would provide new low voltage wiring to the IT Offices and IT work spaces at City Hall Annex. This project would provide 9 active connections per
office, 16 connections in the conference room 2 to accommodate training sessions, 8 connections in the staging/work area in the basement and 16 connections in
the office area shared by IT and Human Rights. An intermediate wiring distribution closet is proposed to be created on the 2nd floor of the annex with a wiring rack,
fiber connection to the basement and network switch located within the new wiring closet.
JUSTIFICATION
The current wiring at City Hall Annex is primarily Cat5E and is approximately 15 years old. Because of the need for multiple devices to support, test and monitor
the City's network has grown beyond the wiring capacity of the current wiring replacement and reconfiguration is necessary. Staff is continually faced with plugging
and unplugging devices creating an inefficient use of time along with installing older switching hardware within their office space which is slow and prone to failure.
RELATIONSHIP TO OTHER PROJECTS
This project implements the Comprehensive Plan's Fiscal Goal Six: To improve City government productivity and service delivery and identify alternative means of
service delivery, objective 6.1) Review all City services and programs for operational efficiencies to improve service levels and delivery, and/or to implement cost
containment measures, Goal Seven: To determine the work effort required and the costs to meet increased service delivery requests and/or mandates, objective
7.3) Consider new City services primarily when either additional revenues or expenditure reductions are demonstrated, or when mandated by state or federal law,
and Goal Nine: To examine public and private funding sources and alternative means to accomplish goals in all elements of the Comprehensive Plan, objective
9.2) Identify public and private funding sources, and alternative means to accomplish goals for which the City government has direct authority and responsibility.
This project also implements the comprehensive Plan's Infrastructure Goal Eight: To provide, maintain, and improve an accessible and functional communication
infrastructure, objective 8.1) Promote compatibility and connection of Dubuque's communication infrastructure to key state, regional, national, and global networks
and systems and Goal Nine: To provide, maintain, and improve a cost-effective and functional data and information processing system, objective 9.3) Encourage
the use of data processing technology and advances to improve service delivery and increase employee productivity within the City organization.
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Community Knowledge, Community Design Green Buildings.
393
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 6C
Information Services General Government VMWare Enterprise Plus Licensing DEPARTMENT: 77 TOTAL
PROJECT
FD/CIP NO: 102-2727 COST
$ 40,000
2016 2017
ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
Software $ 40,000
$ — $ — TOTAL $ 40,000 $ — $ — $ — $ — $
B. PROJECT FINANCING
DRA Distribution $ 40,000
$ — $ — TOTAL $ 40,000 $ — $ — $ — $ — $ —
PROJECT DESCRIPTION
This project would upgrade the current version of VMWare management to an enterprise plus edition.
JUSTIFICATION
This upgrade would provide enhanced management tools, increased reliability, seamless fail over and migration of virtualized servers, advanced alerting, improved
capacity planning and workload balancing across the City's server environment. Currently the City maintains close to 120 servers in a virtualized environment. To
address the need of high availability and business continuity this upgrade provides for the failover to happen within a very short period to not only another server
but to a remote location for business continuity with very little downtime.
RELATIONSHIP TO OTHER PROJECTS
This project implements the Comprehensive Plan's Fiscal Goal Six: To improve City government productivity and service delivery and identify alternative means of
service delivery, objective 6.1) Review all City services and programs for operational efficiencies to improve service levels and delivery, and/or to implement cost
containment measures, Goal Seven: To determine the work effort required and the costs to meet increased service delivery requests and/or mandates, objective
7.3) Consider new City services primarily when either additional revenues or expenditure reductions are demonstrated, or when mandated by state or federal law,
and Goal Nine: To examine public and private funding sources and alternative means to accomplish goals in all elements of the Comprehensive Plan, objective
9.2) Identify public and private funding sources, and alternative means to accomplish goals for which the City government has direct authority and responsibility.
This project also implements the comprehensive Plan's Infrastructure Goal Eight: To provide, maintain, and improve an accessible and functional communication
infrastructure, objective 8.1) Promote compatibility and connection of Dubuque's communication infrastructure to key state, regional, national, and global networks
and systems and Goal Nine: To provide, maintain, and improve a cost-effective and functional data and information processing system, objective 9.3) Encourage
the use of data processing technology and advances to improve service delivery and increase employee productivity within the City organization
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Community Knowledge, Community Health and Safety, Community Design, Regional Economy, and Green
Buildings.
394
DEPARTMENT: STATE PROGRAM: PROJECT TITLE: PROGRAM: 6C
Information Services General Government Replacement of workstation and chairs DEPARTMENT: 77 TOTAL
PROJECT
FD/CIP NO: 350-2683 COST
102-2683 $ 29,000
2016 2017
ACTUAL AMENDED BEYOND
EXP BUDGET PROJECT BUDGET 2017-18 2018-19 2019-20 2020-21 2021-22 2022
A. EXPENDITURE ITEMS
$ 19,000 Furniture $ 8,500
Design & Engineering $ 1,500
$ — $ 19,000 TOTAL $ 10,000 $ — $ — $ — $ — $
B. PROJECT FINANCING
$ 19,000 Sales Tax Fund (20%)
DRA Distribution $ 10,000
$ _ F
191
000 TOTAL $ 10,000 Is
PROJECT DESCRIPTION
This project replaces work station in the Information Services Manager's office and chairs for all staff with more ergonomic design, made of more sustainable
materials and more energy efficient work station lighting.
JUSTIFICATION
Information Services Manager currently works at a workstation that was installed over 10 years ago. In addition to the wear and tear through time, the furniture is
not ergonomically designed and provides a limited collaborative work space. A preliminary design and specification has been done using adjustable height tables
and new workstation. Staff has not had chair replacements in over 10 years and they are in dire need of replacement.
RELATIONSHIP TO OTHER PROJECTS
This project is in support of Comprehensive goal 9.3 Encourage the use of data processing technology and advances to improve service delivery and increase
employee productivity within the City organization, goal 10.1 Support maintaining and improving the energy efficiency and aesthetic qualities of City-owned
buildings, structures, facilities, and properties, goal 10.2 Support accessibility to City-owned buildings, structures, facilities and properties.
RELATIONSHIP TO SUSTAINABILITY PRINCIPLES
This project implements the Sustainable Principle of Resource Management and Smart Energy Use.
395
Information Services
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INFORMATION SERVICES DEPARTMENT
% Change
FY 2016 FY 2017 FY 2018 From FY 2017
Budget Highlights Actual Budget Requested Budget
Expenses
Employee Expense 696,309 753,285 741,728 (1.5)%
Supplies and Services 453,128 593,795 562,835 (5.2)%
Machinery and Equipment 3,285 7,724 9,500 23.0 %
Total 1,152,723 1,354,804 1,314,063 (3.0)%
Resources
Operating Revenue 516,584 527,800 534,817 1.3 %
Total 516,584 527,800 534,817 1.3 %
Property Tax Support 636,139 827,004 779,246 (47,758)
Percent Increase (Decrease) (5.8)%
Personnel -Authorized FTE 9.00 9.00 9.00
Improvement Package Summary
1 of 3
This improvement package would provide funding to purchase a Fluke Network Testing Kit. This kit would
provide advanced cable troubleshooting and inspection and power measurements. The test kit would
provide the city with the rugged, high quality tools that meet the needs presented by the expanding amount
of fiber optic cable used not only between buildings but within building wiring closets. This kit will provide
improved tools to make more efficient and effective for the city's first line network support staff. This item
supports the 5 year City goals of Improved Connectivity: Transportation and Telecommunications along with
a 5 year organizational goal of a Financially Responsible City Government and High Performance
Organization.
Related Cost: $ 2,300 Tax Funds Non-Recurring Recommend - No
Property Tax Impact: $ 0.001 0.01%
Activity: Information Services
2 of 3
This improvement package would provide funding to purchase Laserfiche External Forms. Laserfiche
External Forms will allow City Staff to take current paper forms that are filled out by citizens and be able to
design and modify them into electronic forms. The forms can then be part of a business process that kicks
off routing and approval workflows when submitted via the web. This will ensure tasks are completed on
time with automatic notifications. Currently, the only users allowed to use Laserfiche forms are users with a
Full Laserfiche license. Full licenses features are not needed for most of the users that would be filling out
forms. Each full License is $700 and currently there are only 85 full licenses. Adding another 100 full user
license would cost $70,000 versus purchasing external forms for$9,500. Recurring cost of full licenses
would be $7,000 versus the annual recurring cost of Laserfiche forms of$1,500. By adding the Laserfiche
Forms suite, users without a full license may access and fill out forms without the need of a full license.
This item supports the 5 year City goals of Improved Financially Responsible City Government and High
Performance Organization.
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Related Cost: $ 9,500 Tax Funds Non-Recurring Recommend -Yes
Related Cost: $ 1,500 Tax Funds Recurring
Total Cost: $ 11,000
Property Tax Impact: $ 0.0046 0.04%
Activity: Information Services
3 of 3
This improvement package would provide funding for replacement of Uninterruptable Power Systems (UPS)
units connected to Servers. UPS units are not replaced on the same replacement cycle as servers. The
current practice is to wait until a UPS begins to warn of failure and replace at that time. This package would
replace any UPS units 6 years old (or older) and then in FY2019 put the UPS units on a 6-year equipment
replacement schedule. This proposal insures a safe and resilient server environment. This improvement
item support the 5 year organizational goal of a Financially Responsible City Government and High
Performance Organization.
Related Cost: $ 17,300 Tax Funds Non-Recurring Recommend - No
Property Tax Impact: $ 0.0073 0.07%
Activity: Information Services
Significant Line Items
Employee Expense
1. FY 2018 employee expense reflects a 2.0% wage package increase.
2. The Iowa Public Employee Retirement System (I PERS) City contribution is unchanged at 8.93% and
the employee contribution is unchanged at 6.18% in FY 2018.
3. The City portion of health insurance expense is unchanged from $1,325 in FY 2017 to $1,325 in FY
2018 per month per contract.
4. Overtime is unchanged from $3,513 in FY 2017 to $3,513 in FY 2018. FY 2016 Actual was $6,547.
5. The Help Desk Technical Support position in Information Services is frozen until June 30, 2018 with
a cost savings of$64,834.
Supplies & Services
6. Machinery and Equipment Maintenance is unchanged from $61,656 in FY 2017 to $61,656 in FY
2018. This line item includes server maintenance ($25,000); network maintenance agreement
($29,000); and Shoretel hardware and switch maintenance ($7,656).
7. Software License expense decreased from $484,730 in FY 2017 to $461,191 in FY 2018.
8. The City has eliminated the Internet services contract with Lightedge (-$18,646) due to receiving
Internet service through an agreement with Wisconsin Independent Network which is part of a ten
year public/private fiber optic conduit sharing agreement.
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The software licenses budgeted are as follows:
Software FY 2017 FY 2018 Change
Office 365 $ 22,454 $ 63,360 $ 40,906 (a)
Battery & Environment Monitoring 845 862 17
GIS Annual Support 58,650 59,823 1,173
Novell 77,129 - (77,129) (a)
Identity Management 5,273 - (5,273) (a)
Zenworks Asset Management 17,978 25,700 7,722
GoToMyPC 8,308 8,474 166
GotoMeeting 9,547 9,738 191
Microsoft Licensing Server/Desktop 45,252 46,157 905
Sophos Antivirus 30,202 10,067 (20,135)
Spam Filter 22,617 34,217 11,600
VMWare 20,146 20,549 403
Loglogic 9,715 10,853 1,138
Informix 4J's Compiler 1,380 1,981 601
Informix 4J's User 3,099 2,908 (191)
Cognos 1,753 1,788 35
EMC Maintenance Storage 22,500 18,421 (4,079)
EMC Maintenance Tape Library/SAN 33,888 2,494 (31,394)
Laserfiche 36,039 36,760 721
Laserfiche Forms - Improvement - 1,500 1,500
Rightfax 3,080 1,790 (1,290)
Domain Names/SSL Certificate 955 1,379 424
FTP Site 5,135 5,238 103
Verdiem Surveyor 1,157 1,180 23
Novus Agenda 3,876 3,954 78
Barracuda Web Filter MFC 967 - (967)
GWAVA Email Archive - 26,020 26,020 (b)
Solar Winds 1,252 1,277 25
Shoretel Maintenance 8,925 9,104 179
Airwatch 7,883 11,594 3,711
File Management - 4,003 4,003
Socrata Licensing & Maintenance - 40,000 40,000
Sonian Email Archive 24,725 - (24,725) (b)
Total Software $ 484,730 $ 461,191 $ (23,539)
(a) Office 365 replaced Novell and Identity Management.
(b) GWAVA Email Archive replaced Sonian Email Archive.
Revenue
9. Specialized services revenue related to department contracts and maintenance recharges increased
from $285,173 in FY 2017 to $287,107 in FY 2018. Information Services uses a recharging system
for end users for network installation, PC set-up, maintenance, trouble-shooting, and repair charges
thru optional service agreements that began fiscal year 2000. In addition, departments receive
recharges for maintenance agreement costs on City wide software based on the number of users in
their departments.
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INFORMATION SERVICES
Information Services provides efficient, effective and functional use of resources to create a
resilient and sustainable information technology deployment for the City of Dubuque.
City Manager's
Office
Information
Services
SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE
LEADING TO OUTCOMES
PLANNING
Information Services works with
all City Departments and
Divisions to ensure the latest
technology is available to carry
PEOPLE out City Goals and Initiatives.
A knowledgeable and competent staff
provides leadership in the technology
activities for the City of Dubuque
including help desk, systems planning
and implementation, network
administration and telephony. 9i- 1
Information Services staff regularly
attend annual conferences and
education sessions to gain knowledge
and best practices.
PARTNERSHIPS
Information Services successfully integrates
people, process and technology by fostering
partnerships and consistently delivering solutions
that serve as the foundation of City operations.
Technology support is provided for close to 700
end-users including Greater Dubuque
Development Corporation and City and County
public safety which includes 911 Dispatch,
Dubuque County sheriff,jail and police.
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INFORMATION SERVICES
Resource and Property Tax Support
900,000
850,000
800,000
750,000
700,000
650,000
600,000
550,000
500,000 -
450,000
Operating Revenue Property Tax Support
■ FY 2016 FY 2017 FY 2018
Information Services is supported by 9 full-time equivalent employees, which accounts for 56.45% of the
department expense as seen below. Overall, the departments' expenses are expected to decrease by
-3.01% in FY 2018 compared to FY 2017.
Expenditures by Category by Fiscal Year
$696,309
Employee Expense $753,285
$741,728
$453,128
Supplies and Services $593,795
$562,835
$3,285
Machinery and Equipment $7,724
$9,500
$0 $200,000 $400,000 $600,000 $800,000
0 FY 2016 FY 2017 FY 2018
-8-
INFORMATION SERVICES
Overview
The City of Dubuque maintains a centralized information processing center for all City departments
and divisions. This service is provided by maintaining current information processing techniques to
record, compute, store, process and convey information. Among the goals of this activity are to:
• Provide direction for current and future technology projects
• Maintain and enhance the City's network infrastructure
• Maintain and enhance the City's investment in computers, servers and related peripheral
equipment
• Provide end-user training and support for installed software
• Provide for adequate safeguards and security of the City's digital information
The major functional areas of Information Services are:
Staff Support. Information Services staff provides guidance, troubleshooting and problem
resolution to over 685 end-users in the areas of software problem determination, debugging,
hardware maintenance, repair and procedural problem solving. User support for over 100 different
applications is provided with approximately 5000 hours by staff expended in this activity. In
addition, off-hours computer assistance is available on weekends and holidays.
Technology Planning, Implementation and Administration. Information Services staff provide
assistance in the specification, recommendation, purchase, installation and configuration of new
and replacement systems and hardware. In the past fiscal year 109 personal computers5 ESXi
Host Boxes 1 Internet Proxy Appliance 5 Virtual Servers upgraded and new redundant firewalls
have been replaced or upgraded. Those devices replaced were at least four years old as part of
the budgeted replacement cycle. Staff provides implementation assistance to new and upgraded
software applications such as the Sungard Public Safety System and Transit ITS projects as well
as technology assistance needed for new construction projects such as the Intermodal Center and
new parking ramp.
Staff continues in the role of steward for all data maintained on the central servers by maintaining a
system of regular backups and off-site storage. Staff regularly monitors and responds to network
"health" issues. A monthly schedule of network maintenance for troubleshooting and preventative
maintenance on all servers and network equipment keeps systems up to date and running
optimally. Working in partnership with Racom, Information Services provides monitoring and
trouble-shooting for the wireless networks which include mobile computers in the public safety
vehicles, remote water meter readings and surveillance cameras. Network backbone speeds were
increased to 10G in the past fiscal year. A 200M Internet upgrade was installed as part of a public/
private partnership agreement with Wisconsin Independent Network (WIN).
-9-
INFORMATION SERVICES
Communications and Citizen Outreach. Information Services specifies, supports and works with
departments to better utilize features and functionality of the City's communications resources. As
we move to an "always and anywhere" connected workforce, unified communication and access to
data resources in the field are key to organization efficiency and effectiveness. Included in this
support are over 525 Shoretel IP Telephones and 725 extensions, 110 smart phones, 85 tablets, 70
mobile data access devices and 145 cell phones. Mobile device deployment continues to show an
growth in both applications and number of devices. In FY2016 telephone support for the Dubuque
Law Enforcement Center was added.
Print and Production Services. Information Services provides legacy system production job
scheduling, print services along with automatic financial and applications data transfer (ie ACH.) All
production job schedules, outputs and equipment are created and monitored for accuracy, security
and completeness. Equipment is monitored for service needs. Annually the print services produce
approximately 415,000 prints and processes 350, 000 inserts with a majority of these mailed for
revenue generating and informational purposes.
Position Summary
FY 2018
Information Services Manager 1.00
Senior Network System Administrator 1.00
Lead Application/Network Specialist 3.00
Information Technology Specialist 1.00
User Technical Support 1.00
Help Desk Technical Support 1.00
Information Services Intern 11.00
Total FT Equivalent Employees 19.00
Highlights of the Past Year
• Implementation of a 10G Backbone
• Expansion of telephone service and support to DLEC and GDDC
• On-going design, implementation and training for Sungard Public Safety Software
serving City and County law enforcement and Fire
• Open Budget and Open Finance applications
• Email migration to Office 365 collaboration suite
• Internet Upgrade and partnership with WINS 200 MB fiber
• Socrata Open Performance Project Initiated
-10-
INFORMATION SERVICES
""w initiative,
• Providing technology implementation and administration assistance for construction and
move of transit garage
• Continuing Open Data initiatives including Open Performance Measures, Open 311 and
access to open data sets
• Implementation of updated technologies including financial software, permitting and
inspections and document management
Performance Measures
Information Service—Activity Statement
Provide efficient, effective and functional use of resources to create a resilient and sustainable information
technology deployment for the City of Dubuque.
Goal: Financially Responsible & High Performance Organization/'
Outcome #1: Providing high quality of technical solutions and support services to all users.
Whether it is for daily access or in a disaster situation, the City's end-users and citizens have an
expectation that their technical resources will be accurate, supported by a technically competent
and "user friendly" staff and readily available.
What this means to the citizen
Technology resources are highly available with a service delivery of 99%
uptime for users of technology providing citizen and organization services.
This objective is accomplished by:
• Providing a highly available and scalable technology
environment consisting of:
Virtualization of servers at a 7:1 ratio
A regular replacement schedule for servers, workstations
and mobile devices
Efficient use of large capacity Storage Area Networks
(SANs)
• Maximizing the use of a fast, robust and scalable communications
services- both wired and wireless
• Regular updates and evaluation of software
• Partnering with highly competent applications and services partners
• Clustering resources to provide failover in event of hardware failure.
Performance Measures
• Overall Up-Time: 99%
• Servers Replaced in past fiscal year: 5
• Workstations Replaced in past fiscal year: 84
• Bandwidth increase/decrease: 1 G to 10G backbone
-11-
INFORMATION SERVICES
—J Goal: Planned and Managed Growth J
Outcome #2: Providing the solutions and services that maximize the investment in
technology assets.
The investment in technology is maximized when:
• End-users are equipped and capable of using technology resources where and when
needed.
• Investment in current technology is leveraged
What this means to the citizen:
Investments in technology are maximized.
This objective is accomplished by:
• Use of products within a "suite" of product offerings so integration and
support for that integration is built in to the product
• Using software solutions that are highly available and functional across
desktop and mobile devices
• Using tools that regularly alert and notify of security, performance and
availability issues
• Use of Western States Alliance and State of Iowa contract pricing to
leverage buying power
• Identifying and using capacity management tools to project growth and
use of network and storage capacity
• Solutions and services provide proactive monitoring and alerting
• Automating regular processes such as software update delivery
• Educating end users on technology resources and the availability of data
assets
• Continuing staff education and collaboration
• Expanded use of mobile applications
• Use ofAirWatch mobile device management
• Use of tools such as Zenworks to provide regular and automatic updates
to applications
• Planned and managed use of wired and wireless technology and assets
• Vigilant watch of technology reports to be proactive in defense of the
latest security vulnerabilities.
Performance Measures
• Storage growth: 25%/year
• Storage Use: DLEC 50%; City 85%
• Staff Provided Training/Education: 55 sessions
• Planned "down" time for System Maintenance: 72 hrs
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INFORMATION SERVICES
Outcome #3: Insuring that data assets are safe and continuity of business is insured.
Although the potential for the City's technical
infrastructure and data assets exposure to internal and
external threats is always present; those dangers are
minimized through effective processes, policies and
applications.
S
What this means to the citizen:
Data is safe, the technology environment is resilient and citizen services are
provided with a high level of accuracy and availability.
This objective is accomplished by:
Partnering with resilient service providers
Monthly production schedule for legacy operations
Maintaining a system of backups, virus detection and inoculation, web site
filtering and monitoring and off-site storage.
Implementation of highly available network, telephony and mobile resources
Implementing a change management policy for systems
Production jobs are delivered on schedule and accurately
Maintaining service level agreements for support through continued growth in
support requirements
Maintaining e-mail archival
Maintaining security of systems per standards of HIPPA, employment and law
enforcement
Leveraging cloud and hosted resources where there is a good "fit"
Performance Measures
• Security and Performance notifications: 100% received
and acted upon
• System breach/compromise: 0%
• Backup Job Success: 99%
• Production jobs delivered on-time: 100%
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-14-
Recommended Operating Revenue Budget - Department Total
77 - INFORMATION SERVICES
FY15Actual FY16Actual FY17 Adopted FYIS Recomm'd
Fund Account Account Title Revenue Revenue Revenue Budget
100 53510 FINANCE-DP SERVICE 21,039 21,922 22,383 22,882
100 53511 PAYROLL-DP SERVICE 19,142 19,944 20,362 20,814
100 53512 PERSONNEL-DP SERVICE 3,795 3,955 4,041 4,137
100 53513 BUDGET-DP SERVICE 949 989 1,010 1,034
100 53515 ACCTS REC-DP SERVICE 14,398 15,001 15,311 15,642
100 53516 FLEET MAINT-DP SERVICE 1,848 1,848 1,848 1,848
100 53517 PARKING FINES-DPSERVICE13,597 14,164 14,401 14,633
100 53518 POLICE-UNIX/SYS SUPPLIES 104,955 107,879 111,180 113,490
100 53519 LITE BILLING-DP SERVICE 48,978 51,029 52,091 53,230
100 53530 SPECIALIZED SERVICES 242,311 279,516 285,173 287,107
100 53620 REIMBURSEMENTS-GENERAL 8,397 337 0 0
53-MISCELLANEOUS 479,409 516,584 527,800 534,817
77-INFORMATION SERVICES TOTAL 479,409 516,584 527,800 534,817
-15-
Recommended Operating Expenditure Budget - Department Total
77 - INFORMATION SERVICES
FY15 Actual FYI Actual FY17 Adopted FYIS Recomm'd
Fund Account Account Title Revenue Revenue Revenue Budget
100 61010 FULL-TIME EMPLOYEES 505,568 484,971 518,287 507,910
290 61010 FULL-TIME EMPLOYEES 2,265 0 0 0
100 61030 SEASONAL EMPLOYEES 0 6,369 26,246 26,668
100 61050 OVERTIME PAY 2,963 6,547 3,513 3,513
290 61050 OVERTIME PAY 25 0 0 0
100 61071 HOLIDAYPAY-OVERTIME117 0 0 0
100 61092 VACATION PAYOFF 0 2,044 0 0
100 61310 IPERS 45,419 44,053 48,941 48,053
290 61310 IPERS 205 0 0 0
100 61320 SOCIAL SECURITY 37,716 36,729 41,926 41,164
290 61320 SOCIAL SECURITY 172 0 0 0
100 61410 HEALTH INSURANCE 114,240 112,959 111,300 111,300
100 61415 WORKMENS'COMPENSATION 2,103 2,129 2,036 2,104
100 61416 LIFE INSURANCE 402 386 1,036 1,016
290 61416 LIFE INSURANCE 2 0 0 0
100 61660 EMPLOYEE PHYSICALS 0 122 0 0
61-WAGES AND BENEFITS 711,197 696,309 753,285 741,728
100 62010 OFFICE SUPPLIES 2,482 1,461 2,140 1,783
100 62030 POSTAGE AND SHIPPING 9 0 11 0
290 62030 POSTAGE AND SHIPPING 0 7 0 0
100 62050 OFFICE EQUIPMENT MAINT 407 438 0 0
100 62090 PRINTING&BINDING 45 3 20 4
100 62110 COPYING/REPRODUCTION 291 85 291 85
100 62130 LEGAL NOTICES&ADS 0 766 0 781
100 62190 DUES&MEMBERSHIPS 495 1,037 1,205 1,211
100 62206 PROPERTY INSURANCE 9,131 9,186 9,535 8,004
100 62208 GENERAL LIABILITY INSURAN 4,281 4,294 4,484 4,655
100 62310 TRAVEL-CONFERENCES 2,339 1,616 1,449 2,449
100 62320 TRAVEL-CITY BUSINESS 40 0 0 0
100 62340 MILEAGE/LOCAL TRANSP 459 475 474 484
100 62360 EDUCATION&TRAINING 333 2,088 14,060 4,060
100 62421 TELEPHONE 8,583 3,968 6,700 6,672
100 62424 RADIO/PAGERFEE 559 573 560 590
100 62431 PROPERTY MAINTENANCE 0 2,500 0 2,550
100 62436 RENTAL OF SPACE 2,880 3,240 2,880 3,240
100 62611 MACH/EQUIP MAINTENANCE 21,150 25,916 61,656 61,656
100 62663 SOFTWARE LICENSE EXP 341,881 373,174 484,730 461,191
100 62667 INTERNET SERVICES 18,646 19,675 600 1,320
100 62716 CONSULTANT SERVICES 2,783 2,626 3,000 2,100
62-SUPPLIES AND SERVICES 416,794 453,128 593,795 562,835
100 71120 PERIPHERALS,COMPUTER 0 2,640 2,600 0
100 71123 SOFTWARE 0 30 0 9,500
100 71125 SERVERS 5,301 0 0 0
100 71211 DESKS/CHAIRS 356 0 0 0
100 72414 TELEVISION 0 0 2,100 0
100 72418 TELEPHONE RELATED 0 615 3,024 0
71-EQUIPMENT 5,657 3,285 7,724 9,500
77-INFORMATION SERVICES TOTAL 1,133,648 1,152,722 1,354,804 1,314,063
-16-
Recommended Expenditure Budget Report by Activity & Funding Source
77-INFORMATION SERVICES
NFORMATION SERVICES - 77100
FUNDING SOURCE:CABLE TV
Account FY16 Actual Expense FY17 Adopted Budget FY1S Recomm'd Budget
EQUIPMENT 3,285 7,724 9,500
SUPPLIES AND SERVICES 453,128 593,795 562,835
WAGES AND BENEFITS 696,309 753,285 741,728
ATION SERVICES 1,354,804 1,314,063
rINFEORMATOI7NSERVICES TOTAL $1,354,804.00 $1,314,063.00
-17-
CITY OF DUBUQUE , IOWA
DEPARTMENT DETAIL-PERSONNEL COMPLEMENT
77 INFORMATION SERVICES DIVISION
FY 2016 FY 2017 FY 2018
FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET
61010 Full Time Employee Expense
100 9400 GE-41 INFORMATION SERVICES MANAGER 1.00 $111,317 1.00 $113,720 1.00 $115,549
100 8650 GE-35 SENIOR NETWORK/SYSTEMSADMIN 1.00 $ 79,101 1.00 $ 80,821 1.00 $ 62,216
100 8600 GE-32 LEAD APPLICATIONS/NETWORK 3.00 $200,488 3.00 $204,586 3.00 $207,879
100 8500 GE-30 INFORMATION TECH SPECIALIST 1.00 $ 58,751 1.00 $ 60,030 1.00 $ 61,606
100 GE-27 HELP DESK TECHNICAL SUPPORT 1.00 $ — 1.00 $ — 1.00 $ —
100 490 GE-29 USER TECHNOLOGY SPECIALIST 1.00 $ 57,897 1.00 $ 59,130 1.00 $ 60,660
TOTAL FULL TIME EMPLOYEES 8.00 $507,554 8.00 $518,287 8.00 $507,910
61030 Seasonal Employee Expense
100 650 NA-38 1.00 $ 25,696 1.00 $ 26,246 1.00 $ 26,668
TOTAL SEASONAL EMPLOYEES 1.00 $ 25,696 1.00 $ 26,246 1.00 $ 26,668
TOTAL INFORMATION SERVICES 9.00 $533,250 9.00 $544,533 9.00 $534,578
-18-
CITY OF DUBUQUE,IOWA
ACTIVITY PERSONNEL COMPLEMENT SUMMARY
FY 2016 FY 2017 FY 2018
ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET
Information Services-General Fund
10077100 61010 100 9400 GE-41 INFO SERVICES MANAGER 1.00 $ 111,317 1.00 $ 113,720 1.00 $ 115,549
10077100 61010 100 8650 GE-35 SENIOR NETWORK/SYSTEMSADMIN 1.00 $ 79,101 1.00 $ 80,821 1.00 $ 62,216
10077100 61010 100 8600 GE-32 LEAD APP/NETWORK ANALYST 3.00 $ 200,488 3.00 $ 204,586 3.00 $ 207,879
10077100 61010 100 8500 GE-30 INFO TECHNOLOGY SPECIALIST 1.00 $ 58,751 1.00 $ 60,030 1.00 $ 61,606
10077100 61010 100 GE-27 HELP DESK TECHINICAL SUPPORT 1.00 $ — 1.00 $ — 1.00 $ —
10077100 61010 100 490 GE-29 USER TECHNOLOGY SPECIALIST 1.00 $ 57,897 1.00 $ 59,130 1.00 $ 60,660
Total 8.00 $ 507,554 8.00 $ 518,287 8.00 $ 507,910
Information Services-General Fund
10077100 61030 100 650 NA-38 INTERN-SEASONAL 1.00 $ 25,696 1.00 $ 26,246 1.00 $ 26,668
Total 1.00 $ 25,696 1.00 $ 26,246 1.00 $ 26,668
$ 533,250 9.00 $ 544,533 9.00 $ 534,578
-19-
Capital Improvement Projects by Department/Division
INFORMATION SERVICES
FY 15 Actual FY 16 Actual FY 17 Adopted FY 18 Recomm'd
CIP Number Capital Improvement Project Title Expense Expense Budget Budget
1011069 INTERNELMICROS&PRINTER 130,614 0 294,618 215,800
1012435 CITY WIDE MULTIFUNC RPL 81,006 0 0 0
1012490 LASERFICHE UPGRADE RIO 27,889 0 0 0
1021069 INTERNELMICROS&PRINTER 0 0 404,120 430,948
1022435 CITY WIDE MULTIFUNC RPL 159,233 47,502 0 0
1022488 10G BACKBONE UPGRADE 61,094 71,270 0 0
1022489 DATA DOMAIN UPGRADE 37,960 0 0 0
1022683 WORKSTATION/CHAIR REPLACE 0 0 0 10,000
1022684 LASERFICHE FULL USER LICE 0 0 5,000 9,240
1022726 ANNEX 2ND FLR LOW VOLTAGE 0 0 0 27,800
1022727 VMWARE PLUS LICENSING 0 0 0 40,000
2501069 INTERNELMICROS&PRINTER 25,861 9,748 0 0
2901069 INTERNELMICROS&PRINTER 279 7,070 8,270 5,800
3001069 INTERNELMICROS&PRINTER 106,308 37,859 19,100 2,300
3501069 INTERNELMICROS&PRINTER 0 198,653 0 0
3502490 LASERFICHE UPGRADE RIO 27,889 0 0 0
3502626 TESTENVIRONMENT 0 0 0 0
3502627 DATA MINING/OPEN DATA 0 33,000 30,000 0
3502628 NOVELL FILE MGMT SUITE 0 0 0 0
3502683 WORKSTATION/CHAIR REPLACE 0 0 19,000 0
6701069 INTERNELMICROS&PRINTER 0 0 5,200 942
7101069 INTERNELMICROS&PRINTER 12,074 9,478 23,034 24,534
7201069 INTERNELMICROS&PRINTER 5,158 4,876 942 0
7301069 INTERNELMICROS&PRINTER 2,072 7,030 13,242 14,800
7401069 INTERNELMICROS&PRINTER 3,085 2,072 75,100 21,000
8101069 INTERNELMICROS&PRINTER 11,685 4,434 5,542 2,300
9401069 INTERNELMICROS&PRINTER 8,278 6,732 3,592 2,250
nr�T( 439,723
_20_
PRGRM/
DEPT PROJECT DESCRIPTION FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 TOTAL PAGE
INFORMATION SERVICES
Business Type
City-Wide Computer and Printer
Replacements $ 65,826 $ 94,960 $ 70,802 $ 113,742 $ 48,568 $ 393,898 388
General Government
City-Wide Computer and Printer
Replacements $ 654,848 $ 441,102 $1,024,079 $ 522,538 $ 542,951 $3,185,518 390
Laserfiche Full User Licenses $ 9,240 $ 10,010 $ — $ — $ — $ 19,250 392
Wireless Access Controller $ 12,250 $ — $ — $ — $ — $ 12,250 393
Annex 2nd Floor Low Voltage
Expansion $ 27,800 $ — $ — $ — $ — $ 27,800 394
VMWare Enterprise Plus
Licensing $ 40,000 $ — $ — $ — $ — $ 40,000 396
Workstation/Chair Replacement $ 10,000 $ — $ — $ — $ — $ 10,000 397
Total- Information Services $ 819,964 $ 546,072 $1,094,881 $ 636,280 $ 591,519 $3,688,716
-21-
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_22_
Information Services
FISCAL YEAR 2018 BUDGET PRESENTATION
FEBRUARY 9 , 2017
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Information
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we Whoa e . Manager
Chris Kohlmann
Senior Network
Administrator
Jason Burds Intern - IS
Jaime Potter t I
Help Desk/Data
Analyst
Frozen
Lead Applications/ Lead Applications/ Lead Applications/
Network Analyst Network Analyst Network Analyst
Tony Steffen Joe Pregler DLEC
Stacey Moore
Information User Technology
Technology Intern IS DLEC
Specialist Specialist Chris Baker
Alicia Turnis Jim Vosberg
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What does this mean to residents ?
Providing high quality of
technical support
Providing solutions and services that maximize the Support
investment in technology
assets
Solutions
Ensuring that data assets
are safe and continuity of
business is insured Continuity
i ; nificant Projects, Accomplishments and
tatives
I Updated Applications Finance, Public Safety,
Permitting
I Open Expense/ Budget/ Performance
I Cartegraph
Redundant Firewalls Support
� Updated Web Filtering
Office365 LSolutions
� Storage Area Network
Broadband Expansion/
Internet Services Continuity
What does this mean to residents?
• Software Licensing decrease $ 23, 539
• Internet Services decrease $ 18, 646
• Office365 — Microsoft Licensing Support
• Storage Area Network imu
• Broadband Partnerships Solutions
• Wisconsin Independent Networks 10
• CS Technologies Continuity
• 17 mi of fiber
What's new for Fiscal Year 2018?
Recommended Capital Improvement Projects
City-Wide Computer and Printer Replacements
Laserfiche Full User Licenses
Wireless Access Controller
City Hall Annex 2nd Floor Low Voltage Expansion
VMWare Enterprise Plus Licensing
Replacement of workstation and chairs
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