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Emergency Communications Fiscal Year 2018 Budget Presentation Copyright 2014 City of Dubuque Public Hearings # 2. ITEM TITLE: Emergency Communications Fiscal Year 2018 Budget Presentation SUMMARY: SUGGESTED DISPOSITION: ATTACHMENTS: Description Type Recommended FY18 Emergency Communications OP Supporting Documentation Emergency Communications Center 17- This page intentionally left blank. -18- EMERGENCY COMMUNICATIONS FY 2016 FY 2017 FY 2018 % Change From Budget Highlights Actual Budget Requested FY 2017 Budget Expenses Employee Expense 1,334,600 1,403,528 1,427,796 1.7 % Supplies and Services 56,723 71,176 75,639 6.3 % Machinery and Equipment 1,000 570 % Debt Service 20,620 21,078 20,619 (2.2)% Total Expenses 1,412,943 1,496,352 1,524,054 1.9 % Resources Operating Revenue 468,704 500,278 512,915 2.5 % Sales Tax 20% for Debt Abatement 20,620 21,078 20,619 (2.2)% Total Resources 489,324 521,356 533,534 2.3 % Property Tax Support 923,619 974,996 990,520 15,524 Percent Increase (Decrease) 1.6 % Personnel -Authorized FTE 16.80 17.30 17.55 Improvement Package Summary 1 of 7 This improvement package would provide for an additional full-time Public Safety Dispatcher (0E-09F). This would Increase staffing levels to four persons on Sunday during busy hours and daytime hours during the week due to increase in calls for service, increase in severity of calls, additional processing time on calls due to Emergency Police Dispatch and Emergency Fire Dispatch, and additional paperwork. The Dubuque Police, the Sheriff's Departments and County Law Enforcement agencies have increased the amount of people they have on patrol during the daytime hours. This causes increase in radio traffic and calls for service that creates more work for dispatch. With the increase of officers/deputies this creates an increase in the amount of paperwork dispatchers are required to handle. Warrant entries, warrant validations, criminal histories, vehicle registrations and driver's license checks all increase because of the additional patrol units. We also are required to validate all warrants and Domestic Orders on a yearly basis creating more work for all the dispatchers. This makes the dispatchers busy throughout their entire shift due to the amount of paperwork that they are required to run and read to validate all warrants and domestic orders. Because of the additional paperwork, the customer service is affected. The amount of time it takes to get the information from the callers is increasing each year due to the severity of the calls. Also with the installation of the Emergency Police and Emergency Fire Dispatch protocols, it will now take longer time for each dispatcher to process calls to get the best response to the citizens of Dubuque and Dubuque County. When emergencies occur during lower staffing times it creates citizen and officer safety issues when the staffing levels cannot answer all phone call, or answer officers, because of the high level of phone and radio traffic that is occurring during the emergency. -19- Related Cost: $ 82,411 Tax Funds Recurring Recommend - No Related Revenue: $ 27,470 Dubuque County Recurring Net Cost: $ 54,941 Property Tax Impact: $ 0.0232 0.21% Activity: Emergency Communications 2 of 7 This improvement package would provide for ten additional hours per week for the part-time dispatchers (+0.25 FTE or 520 hours annually). Increase staffing levels to four persons on Sunday evenings due to increase in calls for service, increase in severity of calls, additional processing time on calls due to Emergency Police Dispatch and Emergency Fire Dispatch, and additional paperwork. Related Cost: $ 14,012 Tax Funds Recurring Recommend -Yes Related Revenue: $ 4,671 Dubuque County Recurring Net Cost: $ 9,341 Property Tax Impact: $ 0.0039 0.04% Activity: Emergency Communications 3 of 7 This improvement package would provide for a full-time Assistant Manager (GE-32F) for the Emergency Communications Center. This position would assist in managing all aspects of the Department. The Assistant Manager would be instrumental in the development of Standard Operating Guidelines and working towards the Communications Center becoming an accredited agency. This position would also be responsible for making sure that dispatchers are properly trained and are getting the additional training that is needed. This position would develop and implement a quality assurance program to make sure that the citizens of, and visitors to, Dubuque and Dubuque County are receiving the best assistance available. With the installation of Emergency Police and Emergency Fire Dispatch, we are required to audit multiple calls per dispatcher per month. This position would This person would take some of the workload off of the Lead Dispatchers allowing them more time to assist the needs of the Citizens of Dubuque. The Assistant Manager would assist in developing and implementing strategies to increase the morale in the Center. This position would oversee scheduling and filling of shifts, oversee and take State Terminal Agency Coordinator responsibilities, decreasing some of the workload off staff. This position would maintain contact with all agencies that the Communications Center works with and assist in making sure all these agencies needs are met. This position would assist in finding better and more efficient procedures to provide the best assistance for citizens and end users. The non-recurring cost includes a workstation ($1,500); computer and software ($9,434); Dale Carnegie training ($2,100); smartphone ($520) and a one-time 40 hour training ($400). Related Cost: $ 96,699 Tax Funds Recurring Recommend - No Related Cost: $ 13,109 Tax Funds Non-Recurring Related Revenue: $ 36,603 Dubuque County Recurring Net Cost: $ 73,205 Property Tax Impact: $ 0.0309 0.28% Activity: Emergency Communications -20- 4 of 7 This improvement package would provide for a consultant to provide quality assurance on all calls received by the Communications Center. The consultant would log in and review cases from Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch. The consultant would then provide scorecards for each case and each dispatcher would be able to review their compliance scores. This would provide the dispatchers with analysis on things they do well and things they need improvement on. The company would do this on a weekly basis and will provide necessary feedback on areas where help is needed. This would be done so that all dispatchers are using and following the protocols. These protocols follow national criteria for questioning and providing pre-arrival and post-dispatch instructions to the caller. These are designed to assist in providing officer/ firefighter safety as well as providing safety to the citizens of and visitors to Dubuque. If this were to be done by current staffing levels, it would require each of the four Lead Dispatchers to be taken off a radio for one shift per week to listen to a percentage of the calls and fill out a quality assurance scoring and feedback form. The Dubuque Fire Chief feels that these protocols, as well as outside quality assurance would assist them in their process of becoming an accredited Fire department.A quality assurance consultant would allow the Communications Center to provide better services to the citizens and visitors of Dubuque County. Related Cost: $ 42,901 Tax Funds Recurring Recommend - No Related Revenue: $ 14,300 Dubuque County Recurring Net Cost: $ 28,601 Property Tax Impact: $ 0.0121 0.11% Activity: Emergency Communications 5 of 7 This improvement package would provide for an additional emergency medical dispatch license. Purchasing a fifth emergency medical dispatch license so that all stations can have the software. Currently there are five police and five fire but only have four medical licenses. When a fifth dispatcher is working, they do not have access to the medical software. Related Cost: $ 4,310 Tax Funds Recurring Recommend -Yes Related Revenue: $ 1,437 Dubuque County Recurring Net Cost: $ 2,873 Property Tax Impact: $ 0.0012 0.01% Activity: Emergency Communications 6 of 7 This improvement package would provide for purchasing new vendor to provide access to the Iowa/ NCIC Computers. Currently there are six licenses. Other vendors can provide at cheaper cost. This request would add seven additional licenses so that other people in the building can run information as well. Areas like Jail, Records, Criminal Investigations, Sheriff Administration and County Attorneys would all have access and be able to run their own information. -21- Related Cost: $ 3,400 Tax Funds Recurring Recommend -Yes Related Savings: $ 1,349 Tax Funds Recurring Related Revenue: $ 684 Dubuque County Recurring Net Cost: $ 1,367 Property Tax Impact: $ 0.0006 0.01% Activity: Emergency Communications 7 of 7 This improvement package would provide for replacement of the computer and monitor that the Communication Center uses to monitor city traffic cameras. The current computer and monitor were recycled from the Engineering department to monitor traffic situations and traffic flow. The Communications Center has had this equipment for over two years. The Communications Center uses this computer and monitor to help officers with calls by viewing traffic accidents to see if additional resources will be needed. It is also used to help get responders to scenes safely as well as being able to monitor areas of crime and provide officers with officer/citizen safety or defendant information. Related Cost: $ 6,000 Tax Funds Recurring Recommend - No Related Revenue: $ 2,000 Dubuque County Recurring Net Cost: $ 4,000 Property Tax Impact: $ 0.0017 0.02% Activity: Emergency Communications Significant Line Items Employee Expense 1. FY 2018 employee expense reflects a 2.0% wage package increase. 2. The Iowa Public Employee Retirement System (IPERS) City contribution is unchanged at 8.93% and the employee contribution is unchanged at 6.18% in FY 2018. 3. The City portion of health insurance expense is unchanged from $1,325 in FY 2017 to $1,325 in FY 2018 per month per contract. 4. Overtime expense is unchanged from $5,391 in FY 2017 to $5,391 in FY 2018. FY 2016 Actual was $22,221. 5. Sick leave payout expense is unchanged from $1,087 in FY 2017 to $1,087 in FY 2018. Supplies & Services 6. Office Equipment Rental increased from $10,812 in FY 2017 to $11,616 in FY 2018 based on FY 2017 plus 7%. This line item represents the costs for the rental of the T-1 line provided by the state through the National Crime Information Center/Iowa Computer (NCIC). The direct line provides the City with access to the computer system for law enforcement related items such as but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law enforcement information from Iowa and nationally. _22_ 7. Software License increased from$10,861 in FY 2017 to $17,299 in FY 2018 based on FY 2016 actual plus 63%. 8. Education and Training increased from $8,100 in FY 2017 to $9,100 in FY 2018 due to required training. 9. Telephone increased from $1,124 in FY 2017 to $6,156 in FY 2018 due to the addition of twelve plain old telephone (POTS) lines during FY 2016 which is reimbursed by the E911 surcharge revenue. Machinery & Equipment 10. Computers are replaced through 911 surcharge funds. It is important to note that most of the Equipment for the 911 center comes from 911 Board which is a County-wide Board. Debt Service 11. FY 2018 debt service is as follows: FY18 Debt Final Call Service Debt Series Payment Source Purpose Payment Date 20,619 2012D G.O. Sales Tax 20% Tower Relocation 2027 2019 $ 20,619 Total FY18 Emergency Communications Debt Service Revenue 12. The Joint Communications Payment represents the amount Dubuque County pays for the support of the 911 center. It is 1/3 of the total operating estimate for FY 2018 of$505,571 (FY 2017 was $498,778).As the expenses increase, so does the County's share. -23- This page intentionally left blank. -24- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. City Manager's Office Emergency Communications SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES PLANNING The Communications Center works with different agencies in the Duouque area to ensure that all emergency needs are provided when requested by citizens and PEOPLE visitors of Dubuque. The Communications Center works with citizens and emergency response personnel to make sure that the needs of j--1 ! i I I the citizens are answered. _ , Elif • PARTNERSHIPS The Emergency Communications Department partners with many city, county and state departments as well as 11 non-profits and organizations though-out the city and county to provide quality services that are consistent with the City Council goals and priorities. -25- EMERGENCY COMMUNICATIONS Debt and Resources $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 $0 Operating Revenue Property Tax Support 1. FY 2016 FY 2017 FY 2018 The Emergency Communication Department is supported by 17.55 full-time equivalent employees, which accounts for 93.68% of the department expense as seen below. Overall, the department's expenses are expected to increase by 1.85% in FY 2018 compared to FY 2017. Expenditures by Category by Fiscal Year $1,334,600 Employee Expense $1,403,528 $1,427,79E $56,723 Supplies and Services $71,176 $75,639 $1,000 Machinery and Equipment $570 $— $0 $500,000 $1,000,000 $1,500,000 FY 2016 FY 2017 U FY 2018 -26- EMERGENCY COMMUNICATIONS Overview The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Our dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. Dubuque County 9-1-1: always there, always ready. The Emergency Communications Center is also the afterhours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24 hours a day, 7 days a week. Emergency Communications Position Summary FY 2018 Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 4.00 Public Safety Dispatcher- FT 9.00 Public Safety Dispatcher- PT 3.55 Total Full-Time Equivalent Employees 17.55 '-lighlights of Fis..al Year 201E • Radio Needs Assessment Completion • Emergency Fire Dispatch and Emergency Police Dispatch Software Implementation. Future Initiatives • Radio System Replacement • New or Relocated Communications Center • Quality Assurance of Call Taking Performance Measures Emergency Communications The Dubuque Emergency Communications Center strives to answer and dispatch calls within national guildelines and to dispatch appropriate personnel in order to provide the best outcomes and upmost safety to the citizens of Dubuque. Goal: Financially Responsible & High Performance Organization/' Outcome #1: Quicker response times for dispatch result in quicker response times for agencies involved and quicker citizens get requested services. • Provide expedient and effective handling of emergency calls including phone handling and radio dispatching of proper response units. • 97% of all calls answered in 10 seconds or less -27- EMERGENCY COMMUNICATIONS Range of Answer Times for All Emergency and Non Emergency Calls Total Number of Calls: 178,294 325`. 2. 4`; C CS'. i ■0-10Sec 173,512 Calls 10.001-20 Sec 4,165 Calls •20.001-30 Sec 461 Calls ■30 001+Sec 156 Calls 97.32% 96.40%of all 911 calls are answered in 10 seconds or less (National Average is 90°// Range of Answer Times for Emergency 911 Calls Total Number of 911 Calls 29,985 110.0-10 Sec ■10.001-20 Sec Wt" 20.001-30 Sec ■30.001+ Sec 96.40% _28- EMERGENCY COMMUNICATIONS Total Calls for Service dispatched by the Dubuque Communications Center for FY14 and FY15 with the FY16 being the average change over the last 5 years added to the FY16 numbers: FY15 FY16 FY17 Revised Dubuque Police 55,986 58,817 60,211 Dubuque Co Sheriff 21,509 28,305 31,011 Dubuque Fire 5,464 6,221 6,413 County Fire* 1,998 2,422 2,548 County Law** 10,252 11,673 11,603 Total 95,209 107,438 111,786 *County Fire-Asbury Fire, Bernard Fire, Cascade Fire, Cascade Ambulance, Centralia/Peosta Fire, Dyersville Fire, Dyersville Ambulance, Epworth Fire, Farley Fire, Farley Ambulance, Holy Cross Fire, Key West Fire, New Vienna Fire, Sherrill Fire, and Worthington Fire. **County Law-Asbury, Cascade, Epworth, Farley, Dyersville, New Vienna and Peosta Police Departments. Due to the increasing severity of calls and the time it takes to process calls, more manpower hours are required to handle calls. The speed of processing and the availability of personnel to respond affects the time it takes for citizens to get the help they request. Outcome #2: Education and outreach-To continue to teach the public appropriate use for 911 communications. Provide community outreach and education to the public to ensure appropriate use of 911 . - 1St grade Student in City of Dubuque And Dubuque County • When to call 911? • When to use non-emergency number? • How to dial 911 from different types of phones? • What to say to the 911 Dispatcher? • What to do to help get the correct personnel on the scene? FY15 FY16 Number of schools In Dubuque City/County presented class to 21 25 Number of classes taught 58 58 Number of students 11140 1145 -29- EMERGENCY COMMUNICATIONS • Other activities completed by the Communications Center staff for Community Outreach in the past year: • Cub/Boy Scout and Girl Scout Tours • High School and College Tours • Northeast Iowa Community College Safety Days • Western Dubuque Safety Day for 5th Grade Students • National Night Out • Rural Community Presentations • Dubuque County Fire Association Meetings • Dubuque County EMS Association meetings • ! 11. • -30- Recommended Operating Revenue Budget - Department Total 12 -EMERGENCY COMMUNICATIONS FY15 Actual FY16 Actual FY17 Adopted FY18 Recomm'd Fund Account Account Title Revenue Revenue Budget Budget 100 46120 COUNTY PAYMENT-JT COMM 435,686 462,823 498,778 505,571 46-LOCAL GRANT AND REIMBURSE 435,686 462,823 498,778 505,571 100 51983 COPY FEES 2,281 1,920 1,500 1,920 51-CHARGES FOR SERVICES 2,281 1,920 1,500 1,920 100 53620 REIMBURSEMENTS-GENERAL 544 3,961 0 5,424 53-MISCELLANEOUS 544 3,961 0 5,424 400 59350 FR SALES TAX CONSTRUCTION 20,900 20,620 21,078 20,619 59-TRANSFER IN AND INTERNAL 20,900 20,620 21,078 20,619 12-EMERGENCY COMMUNICATIONS TOTAL 459,411 489,324 521,356 533,534 -31- Recommended Operating Expenditure Budget - Department Total 12 -EMERGENCY COMMUNICATIONS FY15 Actual FY16 Actual FY17 Adopted FY 18 Recomm'd Fund Account Account Title Expense Expense Budget Budget 100 61010 FULL-TIME EMPLOYEES 725,136 729,117 809,936 810,151 100 61020 PART-TIME EMPLOYEES 159,743 184,280 161,992 170,433 100 61050 OVERTIME PAY 8,650 22,221 5,391 5,391 100 61070 HOLIDAY PAY 16,794 16,473 29,412 42,160 100 61091 SICK LEAVE PAYOFF 0 711 1,087 1,087 100 61092 VACATION PAYOFF 0 3,782 0 0 100 61310 IPERS 81,292 85,005 90,808 91,814 100 61320 SOCIAL SECURITY 67,123 70,532 76,687 78,326 100 61410 HEALTH INSURANCE 185,640 217,851 222,600 222,598 100 61415 WORKMENS'COMPENSATION 3,384 3,365 3,601 3,828 100 61416 LIFE INSURANCE 617 600 1,614 1,608 100 61660 EMPLOYEE PHYSICALS 323 663 400 400 61-WAGES AND BENEFITS 1,248,702 1,334,600 1,403,528 1,427,796 100 62010 OFFICE SUPPLIES 1,336 1,423 1,600 1,600 100 62030 POSTAGE AND SHIPPING 6 17 50 17 100 62061 DP EQUIP.MAINT CONTRACTS 3,376 3,718 3,718 1,215 100 62070 OFFICE EQUIP RENTAL 15,696 14,184 10,812 11,616 100 62090 PRINTING&BINDING 976 2,022 5,600 5,735 100 62110 COPYING/REPRODUCTION 828 724 1,786 724 100 62130 LEGAL NOTICES&ADS 450 1,248 450 700 100 62206 PROPERTY INSURANCE 789 794 823 691 100 62208 GENERAL LIABILITY INSURAN 6,956 6,978 7,847 8,158 100 62310 TRAVEL-CONFERENCES 508 280 7,500 8,000 100 62320 TRAVEL-CITY BUSINESS 1,230 2,059 2,000 2,100 100 62340 MILEAGE/LOCAL TRANSP 501 782 600 798 100 62360 EDUCATION&TRAINING 4,562 7,132 8,100 9,100 100 62421 TELEPHONE 5,673 3,460 1,124 6,156 100 62431 PROPERTY MAINTENANCE 315 367 830 830 100 62436 RENTAL OF SPACE 720 780 720 780 100 62611 MACH/EQUIP MAINTENANCE 0 0 275 0 100 62663 SOFTWARE LICENSE EXP 9,065 10,595 10,861 17,299 100 62667 INTERNET SERVICES 0 159 480 120 100 62716 CONSULTANT SERVICES 0 0 6,000 0 62-SUPPLIES AND SERVICES 52,987 56,722 71,176 75,639 100 71120 PERIPHERALS,COMPUTER 880 0 0 0 100 72412 CABLE TV RELATED EQUIP 0 1,000 0 0 100 72418 TELEPHONE RELATED 437 0 570 0 71-EQUIPMENT 1,317 1,000 570 0 400 74111 PRINCIPAL PAYMENT 14,400 14,400 15,300 15,300 400 74112 INTEREST PAYMENT 6,500 6,220 5,778 5,319 74-DEBT SERVICE 20,900 20,620 21,078 20,619 12-EMERGENCY COMMUNICATIONS TOTAL 1,323,906 1,412,942 1,496,352 1,524,054 -32- Recommended Expenditure Budget Report by Activity & Funding Source 12 -EMERGENCY COMMUNICATIONS EMERGENCY COMM.CENTER - 12100 FUNDING SOURCE:GENERAL Account FY16 Actual Expense FY17 Adopted Budget FY18 Recomm'd Budget EQUIPMENT 1,000 570 0 SUPPLIES AND SERVICES 56,723 71,176 75,639 WAGES AND BENEFITS 1,334,600 1,403,528 1,427,796 1=1-EMERGENCY COMM.CENTER 1,392,323 1,475,274 1,503,435 DEBT SERVICE - 12400 FUNDING SOURCE:DEBT SERVICE Account FY16 Actual Expense FY17 Adopted Budget FY18 Recomm'd Budget DEBT SERVICE 20,620 21,078 20,619 DEBT SERVICE 20,620 21,078 20,619 EMERGENCY COMMUNICATIONS TOTAL $1,412,943.04 $1,496,352.00 $1,524,054.00 -33- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL-PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FY 2016 FY 2017 FY 2018 FD JC WP- JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET GR 61010 Full Time Employee Expense 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 83,642 1.00 $ 86,166 1.00 $ 87,552 100 6575 GE-30 LEAD DISPATCHER 4.00 $242,026 4.00 $247,555 4.00 $ 251,548 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 8.50 $439,880 9.00 $473,618 9.00 $ 465,447 TOTAL FULL TIME EMPLOYEES 13.50 $765,548 14.00 $807,339 14.00 $ 804,547 61020 Part Time Employee Expense 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.30 $ 159,654 3.30 $161,992 3.55 $ 176,037 TOTAL PART TIME EMPLOYEES 3.30 $ 159,654 3.30 $161,992 3.55 $ 176,037 TOTAL EMERG. COMM. DIVISION 16.80 $925,202 17.30 $969,331 17.55 $ 980,584 -34- CITY OF DUBUQUE,IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2016 FY 2017 FY 2018 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Emergency Comm.Center-FT 10012100 61010 100 6600 GE-36 MANAGERCATIONS 1.00 $ 83,642 1.00 $ 86,166 1.00 $ 87,552 10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 $ 242,026 4.00 $ 247,555 4.00 $ 251,548 10012100 61010 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 8.50 $ 439,880 9.00 $ 473,618 9.00 $ 465,447 Total 13.50 $ 765,548 14.00 $ 807,339 14.00 $ 804,547 Emergency Comm.Center-PT 10012100 61020 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.30 $ 159,654 3.30 $ 161,992 3.55 $ 176,037 Total 3.30 $ 159,654 3.30 $ 161,992 3.55 $ 176,037 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 16.80 $ 925,202 17.30 $ 969,331 17.55 $ 980,584 -35- This page intentionally left blank. -36- SNOIIVDINIHAIMIOD ErnOrifinu 1rtri43 3 T UOIISDISUOSOJd o6pn9 Emergency Police Dispatch _ 0 N . . we corn *Ma F4CIS 0017' ltS*t CCa e.w&tteeee4/mema/Ew .t*«xmr I IP 10;11axsonI.rce1rmuEv LaQyfE4Itog a Le 4 ltitat:,106:01 1 SD?i KiC I 11.46 4 VCISMIAibtdNea 'Qale/aOt*de baoxw i_ x Motto jjJ *MAMAO -Inlx EV E0 — --. • fdM W Sr MNan d Awt ®P l to l.aiaaw Itxam lSmwhart Lex lPeml lin Imam _xJ �— Floc • .- a a LIP Lou_a N _ all -mar CO f4 Vat fraena iM Wen kmP[QI • al L■ Pax_in_ es .11010X DXCIP PA7RA y5111 ‘,..Et Cabo*. 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I:::: No GPS Coordinates will be received Longer information gathering time due to texting Improvement Packages Additional 10 part time hours per week Cost $ 14,012 3 dispatchers 24/7 4 dispatchers 3pm - 1 am 7 days a week r Additional Emergency Medical Dispatch License Cost $4,310 5th license to match other elements Manager or 5th position can have a license Used for training Used for busy times New NCIC Vendor Jail, Records, Sheriff Administration, County Attorneys, Criminal investigation Division Additional Changes k. Increase Software Expenses increase $6, 438 Yearly maintenance of EFD / EPD Increase of 5th EMD License ► Increase in Training Additional training for Emergency Fire Dispatch and Emergency Police Dispatch National Academy of Emergency Dispatch Increase from 24hrs/2yrs to 48hrs/2yrs Questions ? `FD � Pp 97 7 DUBUQUE COMMUNICATIONS Communication Center Manager Mark Murphy Lead Lead Dispatcher I Dispatcher Dan Bannon y Lead Lead Julie Rooney Dispatcher Dispatche Joe YoungJessica George Organizational Chart Staff Full Time Part Time Amy Amberg 14 yrs 8 m Abbi Ryan i yr 9 m Marty Benda 1 yr 5 m Crystal Campbell :new) Dennis Boge d yrs 4 m Amy Carley (new) Jason Cox ' ‘'r 4 m Ben Dalsing (new) Jessica Gamble 9 yrs 5 Austin Millius(new) Brenda Hernandez 11 yr3 Vacancy Rich Kapparos y yrs 4 m Lisa Lugrain 3 yrs 4 m Ragan Schumacher yr 8 m Comm Center Breakdown �- Equipment ► 911 Surcharge funds � EMA Levy ► State Funds Operations - Staff & Day to Day City Budget $ 1 , 524, 054 X1 /3 reimbursed by County $505 , 571 911 Surcharge Funding $600,000 $569,522 $557,806 $558,416 A 544,138$514,623 $494,617 $509,400 $569,214 $soo,00 $560, 189 $517,040$503,777 $487,125 $455,476 $400,000 $433,781 - $406,469 $386,804 $371 ,799 $354,959 Landline $300,000 Wireless $197,415 $205,230 Notal $200,000 $171 ,612 $102,931 $100,000 $54,029 $59,147 $52,482 $57,013 $60,836 $0 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 Phone Calls Handled Total Phone Calls Handled by Communications Center Fiscal Year 2016 178,294 Calls % 18,000 / 16,000 / IP r ---C: - - - - - - - - 14,000 12,000 N CO pp -N - N p. -� -� -� -°� -� - 00 - �' -� '°,°°° Non Emergency - -N -co -� -co -, -N - 0 - --N 8,000 J Y N Calls -'_ - - _ LN _ — _,— 6,000 I- r- - - - 4,000 911 Calls - 0 ON us) cr. --� --� __co --M Thr d" C 0 MV 2,000 yap --CO --la —'0 --N CV 4— 0 co) --� --c0 / 7{ N; c%11-4—--M-Cr- - fir-fi -Nr-CM - CM <0 .\5 <0 <5 <0 \S \b \b .\b <b \b <b ��� Pia, s# �6� �o� ct P < fat P �a, �S Calls For Service FY 15 ' FY 16 FY 17 Revised Dubuque Police 55 ,986 58 ,817 60 ,211 Dubuque Co Sheriff 21 ,509 28 ,305 31 ,011 Dubuque Fire 5 ,464 6 ,221 6 ,413 County Fire 1 ,998 2 ,422 2 ,548 County Law 10,252 11 ,673 11 ,603 Total 95 ,209 107 ,438 113 , 622 FY16 Accomplishments Emergency Police Dispatch & Emergency Fire Dispatch Protocols s Changed Dispatch Criteria for Fire Department it- 911 In the Schools 25 schools 58 classes 1145 students Fir- City Cameras Added More use to monitor active situations ' More use to research crime EmergencyFire Dispatch • . . .. 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