Mediacom Ltr from CouncilOffice of ~he Mayor
~nd City Council
City Hah
50 West 13th Sb:eet
Dubuque, Iowa 52001-4864
June 7, 2002
Ms. Lee Ann James
Government Relations Manager
Northern Illinois/Iowa Region
Mediacom Communications Corporation
3900 26th Avenue
Moline IL 61265
Dear Ms. James:
This is in response to your May 24, 2002 letter to City of Dubuque Mayor Duggan
announcing that Mediacom will be removing Movie Plex from basic cable service to be
replaced by Women's Entertainment.
As Mediacom's franchisor in the City of Dubuque and on behalf of your subscribers
here, we want to communicate to you our dissatisfaction with this programming change.
We do not believe that the great majority of your customers will find the change
acceptable.
We would also like to express in the strongest possible terms our objection to
Mediacom's recent fee increase.
It does not appear to us from the fee increase and this programming change that
Mediacom is sincere in its effort to provide a "more customer friendly" service, as you
suggest in your letter to the Mayor.
When Mediacom was seeking approval for the purchase of this system, company
executives came to Dubuque and discussed $600 million in improvements that were
going to be made in Iowa, including Dubuque. Those local investments are not being
made.
Service People Integrity Responsibility Innovation Teamwork
Ms. Lee Ann James
June 7,2002
Page 2
The City of Dubuque is very dissatisfied with the performance, price, service and
investment of Mediacom.
Sincerely,
Terrance M. Duggan
Mayor
Daniel E. Nicholson
Council Member
Ann E. Michalski
Council Member
John H. Markham
Council Member
Roy D. Buol
Council Member
Joyce E. Connors
Council Member
Patricia A. Cline
Council Member