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Alliant Energy Smart Meters Installation Project ReportCopyrighted October 2, 2017 City of Dubuque Action Items # 2. ITEM TITLE: Alliant Energy Smart Meters SUMMARY: Alliant Energy Key Account Manager Craig Clefisch will give a report on Alliant Energy plans to upgrade residential and small business electric meters in Dubuque to smart meters. SUGGESTED DISPOSITION: Suggested Disposition: Receive and File; Presentation ATTACHMENTS: Description Type Alliant Energy Smart Meters -MVM Memo City Manager Memo Alliant Energy Information on Smart Meters Supporting Documentation THE CITY OF Dui Masterpiece on the Mississippi TO: The Honorable Mayor and City Council Members FROM: Michael C. Van Milligen, City Manager SUBJECT: Alliant Energy Smart Meters DATE: September 26, 2017 Dubuque bell All -America City '1Il1' 2007 • 2012 • 2013 • 2017 Alliant Energy Key Account Manager Craig Clefisch will give a report on Alliant Energy plans to upgrade residential and small business electric utility meters in Dubuque to smart meters. Michael C. Van Milligen' MCVM:jh Attachment cc: Crenna Brumwell, City Attorney Teri Goodmann, Assistant City Manager Cori Burbach, Assistant City Manager Craig Clefisch, Alliant Energy Smart meters coming to your area Alliant Energy. •• • • • Alliant Energy is upgrading all utility meters to smart meters as part of a broader three-year project to improve our distribution system. This technology, along with other system -wide upgrades, will set the stage for key improvements in our service. :n CL200 240V 3W 30TA 1Kh FM2S 60Hz 921706224 -A- Marg bitii jiti,i)11111. iSn 2:199DO D krieNsts Watthour Meter 02008 A 1 COMMAND VE TER POWER OK 4, GPS LINK OK FIELD TOOL LINK OK • METER LINK TEST OK (, METER INSTALL OK PASS LED GREEN FOR >c SECONDS 1 TEST METER TEST A ' W H'Y Modernizing our system With smart meters and related improvements, we can provide: ■ Faster detection and notification of power outages ■ Introduction of tools for greater comfort and reduced costs, like smart homes and appliances ■ Development of optional, time -based pricing programs so you can save money We've been operating smart meters and related communications equipment for our Wisconsin customers for 10 years. Nationally, there are roughly 65 million smart meters in service, serving more than 50% of households. WHEN When will customers be notified of meter upgrades? ■ Thirty days ahead, we will send a postcard. ■ Fifteen days ahead, we will send a mailer and request to make an appointment to change inside meters. ■ For outside meter work, we will notify customers by phone a few days in advance. WHAT What is the installation process for residents and businesses? We will be working in your area between September 2017 and mid -2019. Electric meters will be replaced. Service will be interrupted briefly during the replacement. Gas meters will simply see the addition of a smart module. Service will not be interrupted. Inside meters will be replaced or upgraded with an appointment. Outside meters will be replaced or upgraded without an appointment unless the meter is inaccessible. Here are answers to the most common questions about smart meter installations. Health Smart meters emit a small amount of low -frequency radio frequency (RF) energy for a few seconds per day. The exposure strength and duration are significantly lower than sources like cellphones and radio towers. Further, exposure drops dramatically with distance. A person who is 10 feet from a smart meter would be exposed to about one one -thousandth as much RF as from using a cellphone. Smart meters are not the only source of RF in the modern environment. In fact, RF comes from a wide variety of sources. From wireless routers and TV towers to baby monitors and microwaves, RF energy is part of our surroundings. An in-depth review of scientific studies by the World Health Organization has shown that the small amount of RF energy from smart meters is not harmful to human health. What information does a smart meter collect? A smart meter only measures two things: how much energy is being used and at what times. Smart meters do not know how energy is being used in the home. Unless you install a home energy management system, smart meters cannot tell whether the energy used is for your oven, air conditioner or hair dryer. How do utilities keep my data secure? Just as banking, credit card and cable industries provide secure access to your information online, the utility industry will do the same using advanced security and encryption technology to safeguard your data. Utilities adhere to national cybersecurity standards to ensure privacy and security of customer and smart meter data. How do smart meters help in receiving faster, better service? • Smart meters measure and transmit your energy bills directly to your utility, reducing the need for estimated bills. • As part of a broader system upgrade, smart meters improve power outage detection and notification. Smart meters automatically report the location of outages before you call us, helping us dispatch crews faster and make status notifications easier. • Smart meters capture close to real-time energy usage information about how much, and when, you use energy. This capability can facilitate the introduction of tools that provide greater control of your energy bills. Alliant Energy.. Powering Beyond © 2017 Alliant Energy 5977388 6/17 JS Faster outage detec smart met Alliant Energy will install smart meters in your area There is no charge for this service. �Alliant Energy.. 200 First Street SE P.O. Box 351 Cedar Rapids, IA 52406-0351 We'II be installing smart meters in your area in the next several weeks. Watch your mail for more information. A smart meter is very similar to your current meter. It will transmit only meter data, energy usage and diagnostic Information tnrougn our secure network. Smart meters are an industry standard, serving more than half of all U.S. households. ©2017 Alliant Energy 6045610 8/17 JS Minimal estimation of bills • Faster outage detection Smart Meter Easier connections to green energy alliantenergy.com/smartmeter 1-800-ALLIANT (800-255-4268) Simpler to move service "re upgrades New tools to manage energy use High -use alerts Stay tuned! Firstname Lastname Address one Address two City, ST 01543 PRESORTED STANDARD MAIL U.S. POSTAGE PAID CEDAR RAPIDS. IA PERMIT NO. 227 Upgrades you'll see once smart meters are activated in your area, expected mid -2018 Powerinc your way to a smarter future tii ON 11W113d VI SOIdVt UVO3D O l V d 3OV1SOd S O SSVID IStlla OKHOS3Hd Your utility meter will be upgraded to a smart meter soon, alliantenergy.com/smartmeter Alllant Energy .uoos popeabdn eq o� aglow Awn ano/ Joj Ume/\ Investing in innovations for your life Providing you with the most efficient, reliable and safe energy service available is our top priority. That's why we're upgrading all existing utility meters to smart meters. The upgrade sets the stage for us to deliver energy through cutting-edge technologies that !vlII give you more control over your energy usage in the future. What information will my smart meter gather? Meter data Energy usage readings Diagnostic information All data is encrypted and transmitted securely. We will be installing smart meters in your area soon. There is no charge for this service. How do smart meters make my life easier? Improve outage communications and response time • Enable the introduction of energy-saving and cost -reducing tools in the future If your electric or gas meter is inside your home or otherwise inaccessible, please call 844-692-2350 to set up an appointment with our installation contractor. We are available 6 a.m. to 8 p.m. Monday - Friday. If your meter is outside and accessible, we'll upgrade it without an appointment and call you before we start work. Electric service will be interrupted briefly during electric meter replacements. The interruption in most cases will last several minutes. For critical services, you may wish to arrange for a battery or other back-up. Natural gas service will not be interrupted alrantenergy.com/smartmeter • 1-800-ALLIANT (800-255-4268) Alliant Energy Alliant Energy. 200 First Street SE P.O. Box 351 Cedar Rapids, IA 52406-0351 To prepare for the future, your current utility meter will be upgraded to a smart meter. Smart meters will help us support your electricity and gas services using digital technology that enhances efficiency and reliability. That is why they have become an industry standard. Details — including when smart meters will be in your area — are on the way. In the meantime, you can find more information at alliantenergy.com/smartmeter or call or call 1-800-ALLIANT (800-255-4268). © / Alliant l INIIJY yilHPHH/ fill/ ,IS Why is switching to smart meters important? • Smart meters set the stage for improved outage communications and response time. • In the future, smart meter connectivity will enable the introduction of new tools to help you save energy and control costs. S ia.yr;A nfr MAI: FOS TAtir PAID CF OAR RAPIDS 14 PFHMI1 ':r) 117 What will my smart meter do? Nor Your smart meter is very similar to your current meter. It will transmit only meter data, energy usage readings and diagnostic information to Alliant Energy through our secure system. Firstname Lastname Address one Address two City. ST 01543 Begin the path to a smarter future. Alliant Energy will install smart meters in your area soon. alliantenergy. com/smartm eter �Alliant Energy.. We stopped by to upgrade your utility meter. We visited to: ❑ Replace your electric meter Upgrade your natural gas meter We were unable to access your meter(s) for the following reasons: ❑ Dog No answer Other ❑ No adult at home 0 Locked fence/gate TIWr. o .all oa .��i-avva y di -1-844-692-2356 av a�.l.elafe an appointment. We're available 6 a.m. — 8 p.m., Mon — Fri. Switching to smart meters is part of a larger system upgrade, which will give us the ability to detect most outages automatically and read your meter without needing to visit or disturb you. We expect to have this capability later in 2018. FOR MORE INFORMATION alliantenergy.com/smartmeter We are upgrading electric and natural gas meters. We have completed most of our work in your area and have made multiple attempts to reach you. Contact us right away at 1-844-692-2350 to schedule an appointment. We are available 6 a.m. to 8 p.m. Monday — Friday. We visited to. ❑ Replace your electric meter ❑ Upgrade your natural gas meter We were unable to access your meter(s) for the following reasons: U No answer 0 Dog U No adult at home Other U Locked fence/gate Switching to smart meters is part of a larger system upgrade, which will give us the ability to detect most outages automatically and read your meter without needing to visit or disturb you. We expect to have this capability later in 2018. We stopped by to upgrade your meter, and completed our work. Today we: ❑ Replaced your electric meter ❑ Upgraded your natural gas meter Replacing your electric meter may have created a momentary loss of electricity, so please be sure to reset clocks or other affected devices. We appreciate your patience. Switching to smart meters is one part of a larger system upgrade, which will give us the ability to detect most outages automatically and read your meter without needing to visit or disturb you. We expect to have this capability later in 2018. FOR MORE INFORMATION alliantenergy.com/smartmeter 1-800-ALLIANT (800-255-4268)