2 23 09 Budget Information_Operation New ViewOe~ NEW f'/~,
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~~~IICY
Helping People. Changing nvu.
Serving the people of Dubuque, Delaware and Jackson Counties in Iowa
^ Central Office
1473 Central Avenue
Dubuque, Iowa 52001-4853
(563) 556-5130
FAX (563) 556-4402
^ Dubuque County
Outreach Center
1473 Central Avenue
Dubuque, Iowa 52001-4853
(563) 556-5130
FAX (563f 556-44U2
^ Delaware County
Outreach Center
108 South Tama
Manchester, Iowa 52057
(563) 927-4629
FAX (563) 927-5818
^ Jackson County
Outreach Center
904 East Quarry
Maquoketn, Iowa 52060
(563) 652-5197
FAX (563) 652-5198
^ Child er Adult Care
Food Program Office
750 5th Street NW
Dyersville, Iowa 52040
(563) 875-7452
FAX (563) 875-7452
Member:
Iowa Community
Action Association
Region Vii Association
of Community Action
Agencies
Cc,,.,,,u, tv Acricn
Partnership
(Natiolml Association)
Jovember 17, 2008
v1r. Michael C. Van Milligen
Dubuque City Manager
50 West 13'h Street
Dubuque, IA 52001-4864
Subject: Purchase of service budget request of $31,727
Dear Mike:
Thank you for your letter of October 22, 2008 requesting submittal of our purchase of
service funding request for the City of Dubuque's fiscal year 2010 budget. Enclosed
please find our agency work plan, description of programs, budget information and
other materials.
OUR BUDGET REQUEST TO THE CITY OF DUBUQUE IS 31 727
Operation: New View Community Action Agency is requesting $3i ,727 in local funding
support from the Cifiy of Dubuque to support our services to Dubuque's low-income
population for the next fiscal year budget. This amount represents support of 55~ per
capita for the City's population of 57, 686.
SERVICE TO 13.7% OF DUBUQUE'S CITIZENS
During the past year, our agency has served 7,921 Dubuque residents in 3,306
households, in spite of continued flat funding which fails to meet the ever growing
needs of the low-income community, we continue to serve more Dubuque citizens
each year. In fact, our agency served 13 7% of Dubuque's total population. The client
characteristics of the population served and the types of serv!ces provided are
attached for your review.
80.7°~o OF DUBUQUE'S POVERTY POPULATION SERVED
There are a total of 5,152 people in Dubuque that have family incomes below the
federal poverty level. That is 8.9% of the city's population of 57,686. We served 4,158
or 80.7% of these individuals during the past year. Some 22% of these citizens had
incomes that were even below one-half of the federal poverty level, the poorest of the
poor. Most of the programs that our agency administers uses up to 150% of the federal
poverty level to income qualify participants. That population group represents 9,630
individuals or 16.7% of the city's residents. We served 6,172 or 64.1 % of these individuals
through our programs last year.
ECONOMIC DEVELOPMENT E(.T.C. INITIATIVE BRINGS OILER 603,000 TO CITY
This past year, our agency again gave leadership to an initiative in the City of Dubuque
to provide outreach services for the federal Earned Income Tax Credit (EITC). This effort
iargetS educat,an ar)CUt EITly to Ia:^!-!nCame work!!`!~i iC~,irYtilieS, ri!-!d offelS free ta7C
preparation services. The IRS estimates that in Dubuque some l .l million of EITC goes
unclaimed each year by qualified families. This initiative seeks to assist in bringing
VISlt LtiS UYt %Yle 1NeCl GtC: WYVweUperCllZoYl1'lewlrleW,oi'g
An Equat Opportunity Employer and Service Provider
Michael C. Van Milligen
November 17, 2008
Page 2
those dollars into the Dubuque communityto assist low-income families. Lastyearthis effort completed
1,864 tax returns and brought $603,058 in EITC to city residents. In the 5 years that our agency has
coordinated this program, over $3 miiiion in ETC returns have been provided to Dubuque citizens.
HEATING ASSISTANCE IN DUBUQUE TOTALS 969 912
During the past year, our agency provided $969,912 in heating assistance to 2,558 households in the
City of Dubuque. This included federal assistance along with state funding and locally donated funds
from our "Keep Our Neighbors Warm Fund."
WEATHERIZATION ASSISTANCE TOTALS 283 616
Our agency also provided weatherization assistance to 74 homes in Dubuque totaling $283,616. An
average first-year energy savings resulting from weatherization measures is $487 per home. For those
74 homes, this resulted in energy savings if $36,038 during the first year.
DUBUQUE WEATHERIZATION CHALLENGE ASSISTS 106 HOUSEHOLDS
On October 25, 2008 our agency partnered with other Dubuque organizations to weatherize 106
homes of Dubuque's elderly, disabled and low-income citizens. Some 377 volunteers provided the
weatherization measures to make these homes more energy efficient and save them money on their
winter heating bills. Over $6,200 in supplies were provided, about $58 per home, to complete the
project. Added to last year's project, we have now weatherized 203 Dubuque homes.
AGENCY CORRELATION TO CITY COUNCIL GOALS AND PRIORITIES
Our agency's mere existence, as well as the programs we conduct, are an excellent fit with many of
the City Council's goals and priorities. A key goal is Partnering For A Better Dubuque. Our agency exists
as a partnership that operates and achieves results through a vast network of partnerships. The sole
purpose of these collaborations are to create a better Dubuque by serving low-income citizens, a
population that is prone to miss out on the good life of Dubuque due to economic hardship. We are
able to leverage a small amount of local dollars into over $5 million of assistance to Dubuque.
We are actively engaged in Workforce Development and programs such as Project HOPE. In addition
to employing nearly 100 people,we counsel and refer low-income citizens through workforce initiatives
and advocacy.
Our agency contributes to Sustainability and a Green Community through our energy conservation
educational efforts as well as our residential weatherization program and high-profile events such as
the Dubuque Weatherization Challenge. In addition, we are actively involved as advocates for renters
for improved and fair housing in the area of Rental Licensing and Irresponsible Landlords. We are an
active and participating force in the Washington Neighborhood as well as other Dubuque
neighborhoods.
The principles of Every Child/Every Promise are nothing new to our agency. Our Head Start program
has existed for over 40 years in the City of Dubuque. This early childhood education program serves
over 300 low-income children and their families in 9 centers in Dubuque. We effectively provide The
Five Promises of Caring Adults, Safe Places, Healthy Start, Effective Education and Opportunities to Help
Others.
Michael C. Van Milligen
November 17, 2008
Page 3
THE CITY'S SUPPORT IS CRITICAL
As you know, our agency was created and continues to exist and operate as a public (not private)
agency under a 28E Agreement. This agreement was signed by and between Dubuque County,
Delaware County, Jackson County, and the City of Dubuque. These four local government entities all
executed this agreement in order to create an agency which would provide a unified and
coordinated effort to serve the needs oflow-income people through the community action program.
As a result, millions of dollars have been mobilized in federal, state, local and private funds to fight
poverty in the area.
In essence, our agency is a department of the local governments that created us, and who have a
stake in making sure that our agency has the resources to continue to provide services to local low-
income citizens. Our agency must be able to rely on and expect the continued support of our
"creators" to carry out the mission with which we have been charged and forwhich we were created.
in additi oil 'rh6 v:~y of vw~o:,~gwe mainiains three ;v~ seals on our voara yr Direcicrs io prov iae over$Ig ht
of the agency.
As your local community action agency, Operation: New View has been providing services to Dubuque
residents since 1974. Our mission is to help low-income citizens achieve self-sufficiency. Our agency
is dependent upon local funding because our fund raising options are limited by our public status.
Local funding support from the City of Dubuque is crucial to our agency both as a demonstration of
local support for our programs and as the only source of funding which we have for maintaining
positive cash flow and providing outreach services not provided by grants or other sources of income.
Please contact us if you need additional information. We would be glad to meet with you in person
to explain our programs, and services and answer any questions you may have. Again, our thanks for
your support.
Sincerely,
OPERATION: NEW VIEW
COMMUNITY ACTION AG NCY
M. Thoma S ovall, CCAP
Executiv Director
T!No NEW VIEW
C UNITY ACT(N NCY
The mission of Operation: New View Community Action Agency
is to mobilize federal, state and local resources
within Dubuque, Delaware and Jackson counties
to focus on planning and operating programs
designed to eliminate poverty by serving
the needs of [ow-income people and providing
them with the opportunities, motivation, skills
and knowledge to become self-sufficient and to reach their full potential.
V. CLIENT CHARACTERISTICS
A. Total unduplicated number of persons for whom characteristics were obtained 7921
B. Total unduplicated number of families containing one or more persons served 3306
1. Gender Quarter Year to Date* 7. Family size
a. Mate 790 3455 a. Qne
b. Female 950 4466 b. Two
c_ Unknown/Not Given p 0 c. 'three
2. Age Quarter Year to Date*
a- 0-3 207 768
6.4-5 IOS 456
c. 6-1 I 223 1082
d_ 12-17 212 968
e_18-23 175 703
f. 24-34 271 1179
g.3S-44 223 914
b. 45-54 214 828
i. 55-69 7S 536
j. 7U+ 3J 'r25 7
k. Unknown/Not Reported 0 0
3. Ethnicity/Bace Quarter Year to Date*
a_ Hispanic/Latino 42 218
b_ Not Hispanic/Latino 1386 6135
a Unknown/Not Reported 312 1568
a. Black/African American 368 1222
b. White 1212 6113
a American [ndian/Alaskan Native 3 16
d. Asian 22 67
e- Native Hawaiian/Pacific Lslander 31 95
f. Multi-race (2 or more of above) 78 252
g. Other 14 74
h. Unknovvn/Not Reported 12 82
4. Education (age 24+) Quarter Year to Date*
a. 0-8th grade 543 2563
b_ 9-12 gradelnon-graduate 270 1043
c. High school graduate/GED 469 2070
d_ 12+ some post secondary 1 IS 704
e_ 2 or 4 year graduate 54 362
f Non HS grad/GED 9 7S
g- Unknown/Not Reported 89 348
5. Other characteristics Qaarter Year to Date
a_ Health hrsurance 1245 5874
b. Disabled 482 2102
c_ Veteran 16 142
6. Family Type Quarter Year to Date**
a. Single parent/female 188 857
b. Single parent/[vlale 13 82
c. Two-parent household 145 629
d. Single person 265 1397
e. Two Adults/no children 79 325
f. Other 0 2
g. UnkoownlNot Reported 1 14
d. Four
e. Five
f Six
g. Seven
h. Eight+
i. Unknown/NotReported
8. Soarces of Family Income
a. No income
b. AFDC/FIP/TANF
c. SSI
d. Social Security
e. Pension
f. General Assistance
g. Unemployment Insurance
b. Employment + ocher sources
i. Employment only
f. Other
k. Unduplicated # of Families
Reporting Income Source**
9. Level of Family Income
(% of HHS Guideline)
a. Up to 50%
b. 51 to 75%
c. 76% to 100%
d. 101% to 125%
e. 126% to 150%
f. 151% and over
g. Unknown/Not Reported
10. Housing
a_ Own/Buy
b. Rent
c- Homeless
d. Other
e. Unknown/Not Reported
Other characteristics
a. Receive Food Stamps
b_ Farmer
c. Migrant farmworker
d. Seasonal farmworker
Dlabilgtle
Quarter Year to Date**
261 1397
137 637
125 521
82 354
38 215
31 109
12 51
5 22
0 0
Quarer Year to Date
60 189
98 287
181 581
142 1013
tl 189
0 0
9 70
77 349
251 1305
5 44
647 3155
Qaarter Year to Date**
293 915
142 582
92 582
78 559
60 448
26 220
0 0
Quarter Year to Date*ib
107 1098
566 2160
4 b
14 42
0 0
Quarter Year to Date
398 1448
0 10
0 0
0 0
* "the sum of this category should nut exceed the value of Item V. A.
** The sum of this category should not exceed the value of Item V. B.
2
~°® ~ 14ctiv~ ~ a e ®~°~
31-Oct-08
Program activity from O1-Oct-07 thru: 30-Sep-08
Program(s) selected ALL
i~ctviiy Type(s): ALL
County(s): ALL
Town(s): DUBUQUE
Service(s) Provided: ALL
Site(s): ALL
Service(s): ALL
Progra~tt Ilouseholds served Individuals served Unids of service
513 A & R BUDGET COUNSELING 141 344 140
515 A & R VENDOR NEGOTIATION: PREVENTION 47 102 _ 42
517 A& R VENDOR NEGOTIATION: OTHER 4 4 4
516 A& R VENDOR NEGOTIATION: PAYMENT PLAN 2 3 1
514 A& R VENDOR NEGOTIATION: RECONNECT 2 7 1
519 A&R CLIENT EDUCATION: ENERGY PLAN 7 11 6
510 A&R CONSERVATION EDUCATION 2620 6371 2654
522 A&R LOW COST E_E.:#OF LIGHT BULBS 2 2 2
523 A&R LOW COST E_E_:OTHER 1 2 1
521 A&R LOW COST E_E.:PLASTIC 10 17 7
512 A&R NEEDS ASSESSMENT 1 7 0
511 A&R OUTSIDE REFERRAL 5 20 5
919 ALLIANT HOMETOWN 180 557 186
526 AQUILA CARES 89 273 92
087 Catholic Charities 161 162 174
139 CLIENT ADVOCATE 144 145 131
158 CLOTHING
_ 4 4 5
920 DARP 70 226 92
921 DARP BONUS PAYMENT 25 25 28
083 ECIP/ENERGY CRISIS 70 70 72
082 EFSP 1 1 1
918 EMBRACE IOWA 20 38 20
157 EMERGENCY ASSISTANCE FUND 125 125 135
525 EMERGENCY CHILD CARE ASST. 2 2 2
917 EMERGENCY FOOD 15 34 34
086 FANS/AIR CONDITIONING 392 394 395
099 FOOD PANTRIES/SHELVES 790 821 1642
168 Green Family Funds 55 111 63
024 HEAD START 97 103 98
159 HOUSEHOLD FURNISHINGS 1 1 1
160 HYGIENE PRODUCTS 40 41 43
167 1& R HEALTH 2 2 2
114 18~ R LINKAGES 3 4 4
066 I&R EMERGENCY SERVICES 1 1 0
169 KEEP OUR NEIGHBOR WARh4 17 44 17
161 KEY CARD PROGRAM 6 10 7
916 Lifeline Program 1659 1659 1673
084 LIHEAP APPLICATION 2727 2729 2652
922 OTHER AGENCIES 5 5 7
053 QUANTEC ENERGY SAVINGS KITS 1 1 1
Fr,'d~y, ~cto5e, 31, 2000rnna i n{Z
®~ 14ctivi ~ e ~°t
Program Households served Individuals served Units of service
527 Recare 4 11 4
164 RENT/MORGAGE PAYMENTS 45 45 47
36v JI~I;OVL SUPr'LICJ 3 3 3
035 SELF-HELP 26 26 26
049 TAX & RENT REBATE 80 82 88
051 WEATHERIZATION -DOE 2620 2621 2652
Report Totals: 12322 17266 13260
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COUNTY OUTREACH OFFICES
DU@UOUE COUNTY
Operation: New View CAA
1473 Central Avenue
Dubuque,lA 52001
563/556-5130
DELA;~ARE COLtryTY
Operation: New View CAA
108 South Tama Street
Manchester, IA 52057
563/927-4629
JACKSON COUNTY
Operation: New View CAA
804 East Quarry Street
Maquoketa,lA 52060
563/652-5167
CHILD:& ADULT CARE FOOD PROGRAM
Operation: New View CAA
750-5th St., NW
Dyersville, IA 52040
563/875-7452
Operation: New View Community Action Agency
is a member of the Community Partnership and
the Iowa Community Action Association.
Operation, New :riew community Action Agency
is an equal opportunity employer and service
provider. All programs and services of the
agency are available to all persons who meet
qualifications regardless of race, color, creed,
national origin, religion, age, disability, sex, or
familial status; and in accordance with the Civil
Riyiits Act of 19oY.
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Community Action A:9eney
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pubuque, IA SZ001.4863
The Promise of Communi Action
.roinTiuni%~ A1.LIV11 Chan~c5 pevple'S lives,
embodies the spirit of hope, improves
communities, and makes America a better
place. to live. We care about the entire
community and we are dedicated to helping
people help themselves and each other.
SdV'v"i JVdV1Ma'J1M' M/VW1titi'VVJV~i~Nv~
' serving the people of `'
Dubuque, Delaware and
S} 7ackson Counties in Iowa
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Tel: 563/556-5130
OPERATION ~ NEW VIEW
COMMUNITY ACTION AGENCY
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The mission of Operation, New View Community Action Agency is
to mobilize federal, state and loco! resources withir, Qubuque,
belawgrP and ,Tr~ricSrn raiintieg to f nPiog nn nlnnninn nnrl nnnrn4inn
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programs designed to eliminate poverty by serving the needs of
low-income people and providing them with the opportunities, mo-
tivation, skills and knowledge to become self-sufficient and to
reach their full potential,
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Dubuque CountyOutreneh 563/556-518(1.
Delaware County Outreach 5631927-4629
Jackson County Outreach 563/652-5197
Child & Adult Care Faod Program 563/875-7452
FAX NUMBERS L (/1~
Dubuque County a bubuque 563/555='^'^-T4l%E
belaware County- Manchester 563/927-5818
Jackson County --Maquoketa 563/652-5198
Visit us an the web @ www.operationnewview.arg
SEIRYICES
OUTREACH is the heart of all agenry pro-
grams, Offices are located in all 3 counties.
Outreach Staff make home visits, referrals
and accept applications for all agenry pro-
gral~ls. Outreach provides assistance to
the low-income, disabled, elderly, and chil-
dren meet basic needs such as food, heat,
clothes, and transportation. ~~
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N R6Y ASSISTANCE is the
iow-income hams energy assis-
tance program (LIHEAP) which =8~1
helps law-income home owners
and renters with their energy costs,
Household income must be at or below 15090
of the federal poverty guidelines. Qualifying
households may receive financial assistance
to rcnnjr nr penlnro furnn~oc ~ndar tho Fn-
ergy Crisis Intervention Program (ECIP) com-
ponent,
EMERGENCY COOLING is another compo-
nent of the Energy Assistance Program,
When medically necessary, up to $350 per
household may be used to purchase or repair
-_!~ i~ air conditioners. Funds may
:/1~ also be used for purchasing
11 la fans, transporting clients to
~ ,~ ~` cooling centers and other
i ~~~~ measures that may provide
~ ~ (ifs saving berryfits to
~ombat excessive heat,
WEATHERTLATION is ;,
designed to help iow-
income families that
are high energy users re- °~`
duce heating costs and make their
homes a more comfortable and safer place
to live, Services include insulation, furnace
repair and replacement and o health and
safety check of the home,
HEA START is an early childhood educa=
tion program for low-income children ages
3-5 years of age. Head Start classrooms
pravice a four-day week, Schaal year pro-
gram, The Head Start Pro-
gram provides nutritious
breakfasts and lunches for
each enrolled child, as well as
health screening, age appro-
priate classroom activities, a
anrinl corpiroc fn fnfnili~a ^_r;d
parent involvement opportunities.
SHARED BEGINNINGS is an early child-
hood education program far low-income
children. The program serves four-year-
o!d children and families who are not in-
comeeligible for Head Start.
HEAD START WRAF AROUND "rROc~RAM
is designed to provide child care for par-
ents of Head Start children who are work-
ing or attending school. Hours are 630 a.
m. to 5."s0 p,m.,Monday-Friday. ,
CHILD AND ADULT CARE FOOD PRO-
GRAM CACFP is part of the Federal School
Lunch Program available to registered home
child care providers, Participants are paid
cash for serving meals that meet nutritional
guidelines.
EMERGENCY ASSISTANCE FUND is a fund
made up of donations made to the agency
thrau~ghout the ye<r. Donations ~~re received
front ind,v,duals and groups to be :lsed to-
ward ark kind of emergency assistance
needed by our clients. These funds are only
used after every other avenue has been
checked into and funds not found.
EMERGENCY CHILDCARE PROGRAM is de-
signed to he{p people in an emergency situa-
tion with funds to compensate their daycare
providers. Use of the program is based an
imminent need and short term use of this
service. Delaware County only.
SANTA'S HELPER is a program ~
to help keep Christmas in the
family! Families who have spe-
cial needs during the holidays ~
are featured in the local newspaper.
Operation, New View CCA is one of sew
eral agencies t~1at participate in this pro-
gram to help keep Christmas for, needy
families.
DUBUQUE CULTURAL KEY_CARD is a multi-
organizational project to benefit residents
of Dubuque County, Residents who qualify
for the Key Card will gain unprecedented ac-
cess to the cultural offerings of Dubuque,
for free or discounted admission.
COATS FOR KIDS is a program to help
kids have warm cants for the winter
months, Appeals go out in the fall and
distribution of coats are in October.
Coats are available throughout the year
on a referral basis.
EYTC (Earned Income Tox Credit] is n
refundable federal income tax credit for
low-to-moderate income working individu-
als and families. Appointments are made
fen the client with #rainad tax preparers
to complete tax returns and file them
electronically far fast refunds.
SHARE (SELF-HELP AND RESOURCE
CHANGE provides a monthly supple-
mental food package. The specific con-
tents of the pnckaae varies from month
to month. There are no income guide-
lines, anyone wr1 partiCipate by excliarlg_
ing $18 and 2 hours of Community Ser-
vice Work for each package desired.
SHARE is in Dubuque County only,
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°" ~ ="=`~~~~`!~ Com~nunityActiotr Agency
agencg
eo>mv va~m aa~gme uK,. Seining the people ojDubuque, Delmrnre mtd Jackson Co~nuies
11~I. THOMAS STOVALL, CCAP
EXECUTIVE DIRECTOR
1473 CenbnlAvenue Phone (563) SS6-5130 Ext. 32
Dubuque, IA 52001-4853 Fax. (563) SS6-4402
Email: tstovall@opetntionrtewview ag