3 3 09 Budget Presentation Emergency Communications911 Budget Presentation
March 32009
rd
Fiscal Year 10
Organizational Chart
Communication
Center Manager
Mark Murphy
Lead DispatcherLead DispatcherLead Dispatcher
Vicki LeonardDan BannonJoe Young
Staffing
Full TimePar t Time
Amy AmbergDennis Bogenew
John CallahanSteve Driscoll
Jodi Chapmannew Full TimeAndrew Francois new
Bob GednalskiBrenda Hernandez
Jessica George-AyersRichard Kapparos
Angie JonesLisa Lugrainnew
Julie RooneyJessica Young
Jennifer Snyder
Projected Changes in Calls for
Service
Revised (Fall) Actual
FY 09FY08
54,84954,225
Police
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4,8364,699
Fire
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15,84915,767
Sheriff
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1,7581,740
County Fire/EMS
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4,8334,527
Community Law
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3,6003,557
CommCenter
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85,72584,515
Totals
911 Calls Per Fiscal Year
FY04 FY05 FY06 FY07 FY08
Landline 911 25,652 24,311 23,671 25,619 28,080
Wireless 911 12,577 13,169 13,026 15,065 18,357
Total 911 38,229 37,480 36,697 40,684 46,437
Per Day
104.5 102.7 100.5 112127
Per Hour
4.44.34.2 4.7 5.3
Accomplishments
New Recorder to record all phone and radio
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info
Added 4dispatcher working between the
th
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hours of 3 pm to 1 am Mondays through
Saturdays
New Phone System
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I8O Detour
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State of Iowa Audit
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Emergitech Conversion
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Staffing Levels
SunMonTuesWedThurFriSat
Time’
Midnight434444 4
1am3333 33 3
2am3222 223
3am22 22222
4am22 22222
5am222222 2
6am2222222
7am222 2222
8am233 3333
9am2333333
10am333 3333
11am33 33333
Noon33 3 3 333
1pm333 333 3
2pm33 33 333
3pm3444444
4pm3444444
5pm3444444
6pm3444444
7pm344444 4
8pm3444444
9pm3444444
10pm3 444444
11pm3444444
Updating the recorder
Old Phone Equipment
New Phone Equipment
New Phone Terminal
Old Vs New
Public Safety Committee
Asbury Police Chief Gene Fangman
Chairperson
Dubuque Fire Chief Dan Brown
Dubuque Police Chief Kim Wadding
Sheriff Ken Runde
Dubuque County Fire Association Dan
Neenan
Future Initiatives
New Computer based training facilitated by
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Police Legal Sciences Inc.
Continue looking for outside training
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programs to send Dispatchers to.
Police Legal Services
At one point in the medical rescue dispatcher's
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interrogation the caller was asked the following open-
ended question: "what exactly happened?" This is a very
effective question any time the location of an emergency
has been determined and the dispatcher is still unclear
about the nature of the emergency because it:
1) is succinct;
2) goes to the heart of the matter that prompted the call;
3) respects the caller by trusting them to express
themselves in their own terms.
If a caller presented with this question begins to ramble
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or deviate from providing relevant information, the
dispatcher can interrupt with questions that clarify
discrepant information, verify important information or
draw the caller back to reporting the critical aspects of
the emergency.
Questions?
Thank You