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Update_Library Board of Trustees 12 21 17 Copyrighted January 3, 2018 City of Dubuque Consent Items # 1. ITEM TITLE: Minutes and Reports Submitted SUMMARY: City Council Proceedings of 12/18/17; Civil Service Commission of 12/20/17; Library Board of Trustees Minutes of 10/19/17 and Council Update #166 of 12/21/17; Transit Advisory Board of 12/14/17; Proof of Publication for City Council Proceedings of 12/14/17. SUGGESTED DISPOSITION: Suggested Disposition: Receive and File ATTACHMENTS: Description Type City Council Proceedings of 12/18/17 Supporting Documentation Civil Service Commission Minutes of 12/20/17 Supporting Documentation Library Board of Trustees Minutes of 10/19/17 Supporting Documentation Library Board of Trustees Council Update#166 of Supporting Documentation 12/21/17 w/Attachments Transit Advisory Board Minutes of 12/14/17 Supporting Documentation Proof of Publication for City Council Proceedings of Supporting Documentation 12/4/17 Carnegie-StoutPublic Library LibraryBoard ofTrustees Update From theMeering ofDecember 21, 2017 Present: President, Patty Poggemiller; Christy Monk, Vice-President, Pat Maddux Secretary; and Trustees, Robert Armstrong, Greg Gorton, Rosemary Kramer, and Pam Mullin . Open Access use has increased 11 °k. Advertising targeted at people living in the western part of the community began in an effort to raise awareness and promote use of ordering materials for pick-up at the Asbury Branch of the County Library District. . Check-outs to Dubuque cardholders decreased about 4°k compared to November of 2016. The number of people using public Internet computers decreased 16°k but the time an individual spent at the computers increased just over 11°k. Downloadable materials increased in checkouts just over 13°k compared year-to-date. . Two representatives from Red Rokk Digital Marketing will visit the Library on January 18 and 19 to meet with staff inembers and the Library Board. . Net Neutralitv On December 14, 2017, the F.C.C. repealed the Net Neutrality Rules. The lowa Library Association provided a succinct overview of what Net Neutrality is/was: . Net Neutrality is the basic principle that prohibits Internet service providers like AT&T, Comcast and Verizon from speeding up, slowing down or blocking any content, applications or websites you want to use. Net Neutrality is the way that the Internet has always worked. . Without Net Neutrality, cable and phone companies could carve the Internet into fast and slow lanes. An ISP could slow down its competitors' content or block opinions it disagrees with. ISPs could charge extra fees to the few content companies that could afford to pay for preferential treatment — relegating everyone else to a slower tier of service. This would destroy the open Internet; creating "fast lanes" on the super highway for those who can afford it and "slow lanes" for those who cannot. . All people, but in particular people in the margins of society, small businesses, and rural communities, rely on the open Internet to organize/communicate and to access economic and educational opportunities. The loss of Net Neutrality could devastate their ability to participate equally. Net Neutrality levels the playing field for all. Although the Internet Service Providers have said, "Our Internet service isn't going to change" (Comcast Sr. VP David Cohen), other telecom experts say that because there is so little competition in the broadband service market to ". . .trust that the companies will try to offer the best service possible" (NY Times, Dec. 14, 2017). As an example of what can happen without Net Neutrality Rules - In 2012, A.T.&T. blocked "FaceTime" from some iPads and iPhones based on fear or, concern about, potential congestion on their network. Facing a threat of violating Net Neutrality, A.T. & T. reversed this decision and offered "FaceTime" to all its customers. The University of Maryland's School of Public Policy conducted a survey (margin of error +/- 3°k) that was released this week indicating 83°k of Americans opposed the repeal of Net Neutrality. The decision will likely face a legal battle. We all should be aware of the potential impact — both to our budget and to our ability to serve the public — as this repeal of law continues to evolve. . The Plan of Service for 2017 was reviewed. About 75°k of the goals were met.The new Plan of Service for 2018 was reviewed and approved for implementation. A copy of these plans for 2017 and 2018 are attached for your review. . The Library Board reviewed the position of Maintenance Supervisor for duties and labor grade and voted to leave it as is for the coming year. Library Board of Trustees , , . �� � �, , � , r� , _�r, �, � Patty Poggemiller, President Susan Henricks, Director Patty Poggemiller, Board President Christy Monk, Vice-President Pat Maddux, Board Secretary Robert Armstrong Greg Gorton Rosemary Kramer Pam Mullin Carnegie-Stout Public Library Plan of Service 2017 The vision of the Carnegie-Stout Public Library is to be a model of excellence in library service as perceived by its customers and the library community as it strives to be a vital resource that educates, informs, enriches, empowers, and entertains. The mission of the Carnegie-Stout Public Library is to improve the quality of life by providing resources for individual enjoyment, enlightenment, and knowledge and that enhance the literacy of youth. Connect the Community to Library Resources Goal Expand Library service to the west side of Dubuque. Objective 1: Administer an online survey with the Dubuque County Library District (DCLD) to explore the interest level of those who would take advantage of expanded services, such as a drop-off and pick-up area at the Asbury branch library of the DCLD by January 31 , 2017. Assigned to: Library Director Outcome Objective Met Objective 2: Review the results of the survey, determine feasibility of a partnership with the DCLD and recommend next steps for the Library Board of Trustees by February 23, 2017. Assigned to: Jenny Weiss, Patty Poggemiller, Mike Willis, and the Library Director Outcome Objective Met Objective 3: Conduct a community wide study to explore expansion of services and the satisfaction levels of patrons by August 31 , 2017. Assigned to: Library Board of Trustees and Library Director 2 Outcome Funding was not approved. Requested again in FY19 budget Objective 4: Review the results of the community-wide study and identify the next steps in library service by October 31 , 2017. Assigned to: Library Board of Trustees and Library Director Outcome Not completed - See above Goal Work to change public perception that it is not safe to visit the Library. Objective 1: Request funding to increase lighting outside the building for Fiscal Year 2018. Assigned to: Library Director Outcome Objective Met - Installed September 14, 2017 Goal Remove hindrances associated with parking at the Library to promote ease of access. Objective 1: Discuss options and identify next steps by March 23, 2017 Assigned to: Library Board of Trustees and Library Director Outcome Topic tabled Create and Grow Young Readers Goal Children from birth to age five will have programs and services designed to increase readiness to read, write, and listen when they start school. Objective 1: Host at least two off-site promotions (over and above what is taking place currently) in 2017 to reach families and children to encourage reading Page 2 of 14 3 and/or visits to the library. (For example, off-site library card sign-up at the Mall, Hy-Vee, or Farmer's Market with free books given to children whose parents sign them up for library cards or register them for 1 ,000 Books Before Kindergarten). Assigned to: Youth Services Department Outcome Objective Met Resurrection School science event Kid's Expo participation City Expo participation Gave a presentation to school principals to introduce and encourage use of Tutor.com Booth at the Stem Festival Fulton School Family Night participation Eight school visits to promote the Summer Reading Program Back to School Night Farmers Market visit in May Audubon Elementary Celebrity Read event participation Prescott Head Start Parent meeting Presented a storytime for Circles Community Baby Shower participation Table at DBQ- CON Lincoln Ice Cream Social Objective 2: Research early literacy outreach activities and provide a written report on three ideas along with their respective budgets, and a recommendation by May 1 , 2017. Assigned to: Youth Services Department Outcome Obiective Met In planning stage for Early Literacy/ Parent kits Lunch and Learn will Start January Seeking funding to provide Early Literacy Parent cards Designed New Kids library cards; available at end of year Page 3 of 14 4 Obiective Children ages six through eleven will have programs and services designed to enhance their reading skills and have reading take root to become a lifelong habit. Objective 1: Partner with the Boys & Girls Club to continue the "Readers' Adventure" program for the youngest readers. Evaluate through discussion with children and surveys of Boys & Girls Club staff. Submit a report at the end of each quarter beginning in January-March, 2017. Assigned to: Youth Services Department Outcome January — Nanette's Baguette. Activity - made butter Feb. — Giraffes Can't Dance book with CD Activity — Line dancing March — Blackout— Activity - Learning through games April — Goldieblox May — Chicks and Salsa and Dragon Loves Tacos— Activity - Make salsa June — Read Keena Ford books — Activity — Make friendship bracelets July — Bubba the Cowboy Prince — Someone from a western store visited and helped the kids design boots. August - Ada's Violin Visit from a music store, make instruments October— Justlike Josh Activity - Baseball necklace and bracelet November - Ada Twist, Scientist Pop bottle science December— Night before Christmas and make Santa wreaths Extra Books — Blackout— Learning through games - Board games Extra Book — Leo the Late Bloomer. Evaluation submitted, results used in FY2018 budget presentation to City Council. Obiective 2: Provide one educational enrichment program per week for the Third Grade Level Reading sponsored Summer Academy in partnership with the Dubuque Community School District. Assigned to: Youth Services Department Outcome Objective Met 1 . Milk and Cookies a. Mmm, Cookies and if You Give a Mouse a Cookie were read b. Activity - made paper plate cookies and sang songs that included: Head, Shoulders, Knees and Toes and Sticky, Sticky Bubble Gum. 2. Animals Page 4 of 14 5 a. Children Make Terrible Pets and Wild Boars Cook and the Chameleon Storywere read b. Activity — made animal masks as an activity. 3. Pete the Cat a. Pete the Cat and the Missing Cupcakes were read b. Made Pete the Cat necklaces and the danced and got to spend time with Pete. 4. Building a. Rosie Revere, Engineerwas read b. Activity — Stations provided several crafts: Making a straw plane, building a structure out of pipe cleaners, and working on a Rosie Revere crossword puzzle. 5. Book Bingo a. Read My Pet Book Activity — Reviewing vocabulary terms related to the stories. (Characters, plot, setting, problem, resolution, etc.) b. Activity - Bingo and a review all of the books that were read during the summer Obiective Teens will have access to current technology to increase their creativity, critical thinking, and information literacy skills. Objective 1: Fully develop the Teen web pages on the Youth Services site to appeal to teens and encourage use by September 1 , 2017 Assigned to: Youth Services Manager and I.T. Services Supervisor Outcome Objective Met. Objective 2: Increase visits to the Teen web site 20°k by December, 2017. Assigned to: Youth Services Manager Outcome Objective Met Number of webpages viewed compared to 2016 increased by 62°k Objective 3: Increase the check-out of young adult books by 5°k compared to the end of FY 2016 by June 30, 2017. Assigned to: Youth Services Department Outcome Objective Not Met Activities to highlight Teen Zone and use included: Page 5 of 14 6 . Moving the new books to the front of the shelves to provide increased visibility . Added posters promoting best sellers, various genres, and to announce the Teen Choice Award titles. . New book displays included read alike recommendations, books with playlists, and other themes, such as ghost bookmarks, red, white and blue books, and scare your pants off. . Introduced an e-newsletter just for Teen programs and materials (used to be included in the Children's e-newsletter) and it highlights all that is new. These internal promotions did not influence the circulation of Young Adult books. They decreased 13.7°k in FY 2017. New Objectives should include outreach to promote services. Goal Members of the Carnegie-Stout Public Library will have access to a wealth of current and popular materials when they want it. Diqital Outreach Objective 1: Evaluate the options for hiring a part-time marketing person to focus on social media and advertising by April 27, 2017. Assigned to: Library Director Outcome Objective Met We will contract with Red Rokk for a marketing campaign Objective 2: A staff content marketing committee met for the first time in December of 2016. The content marketing committee will achieve the following objectives by July 1 , 2017: . Identify the audiences we are targeting with social media . Identify the topics we will share with our target audience . Assign the various jobs to different staff inembers. Follow-up on data for evaluation will be required to measure impact and/or success. . Determine a calendar for posting. When is the best time to post by format? . Review analytics and make recommendations. Page 6 of 14 7 Assigned to Library Director and Content Marketing Committee Outcome Objective Not Met Committee failed, largely due to lack of staff time. Objective 3: Increase social media engagements by 25°k in the calendar year 2017. Assigned to Library Director Outcome At the time of this evaluation we were only 4.5 months into FY 18; therefore, comparisons were made between FY 2016 and FY 2017: . Electronic newsletter 10°k increase in subscribers . Facebook 12°k increase in "likes" . Twitter 29°k increase in followers . Instagram 48°k increase in followers . Virtual Book Club 22°k increase in Friends . Meet Up 111°k increase in members . Pinterest no change . Tumbler 90°k decrease Objective 4: Expand the Readers' Advisory content on the web site incorporating one new feature each month of 2017. Assigned to: Adult Services Manager and I.T. Services Supervisor Outcome Objective Not Met In process now and recommended for next year's Plan of Service. In process: . Readers' Advisory pages will include lists of recommended books to read from librarians, and a widget called Book Sizzle which highlights newly added items to the collection, and music advisory lists will be added. Print Media Page 7 of 14 8 Objective 1: Conduct a browser fill rate survey in April, 2017. The Objective is for 80°k of the respondents to report that they have found something to read, view, or listen to that meets their needs during their visit. Assigned to: Technical Services Supervisor and Adult Services Manager Objective 2: The document delivery survey completed in 2016 included the Objective: 70°k of adults who place a reserve on the most popular material (print and non-print) will have the item available in 14 days and an additional 20°k will have requested material within 30 days. The outcome was: 76 (35.7°k) were made available within 0 — 7 days 31 (14.6°k) were made available within 8 — 14 days . Objective was 70°k; results were 50.3°k, far short of the Objective 40 (19°k) were made available within 15- 30 days . Objective was 20°k; result was 19°k 21 (10°k) were made available with 30- 45 days 66 (31 °k) took over 30 days to fill Staff will meet to brainstorm ideas that can lead to better performance in document delivery to meet the objective that was set in 2016. Ideas will be ready for implementation by April 1 , 2017. Assigned to: Technical Services, I.T. Services, Adult Services, and Circulation Services Supervisors, Managers and the Library Director. Discussion included factors that could influence or even skew the delivery of materials. We agreed that a more accurate report would come from separating print from non-print materials. The print survey results follow: The study requires at least 100 requested items; our study used 195 items. The results of the Document Delivery Study for 2017 are as follows: Of the items not immediately available, 80 (41°k) were made available within 0-7 days 42 (22°k) were made available within 8-14 days Page 8 of 14 9 Objective was 70°k; results were 63°k an improvement of about 13°k but still 7°k less than Objective. 47 (24°k) were made available within 15-30 days Objective was 20°k; results were at 24°k, which exceeds the Objective by 4°k. 26 (13°k) took over 30 days to fill This demonstrates an improvement of 18°k Objective 3: A document delivery survey will take place in October, 2017 to determine if 70°k of adults placing reserves on the most popular materials (print and non-print) will have the item/s available in 14 days and an additional 20°k will have requested material within 30 days. Assigned to: Technical Services Supervisor and Adult Services Manager Outcome Objective Met Print collection reviewed in April. DVD survey — October, 2017. A total of 385 DVDs were requested and evaluated between October 11-19, 2017 with the following results: 92 (53.5°k) were made available in 0-7days 121 (70.3°k) were made available within 8-14 days 138 (80.2°k) were made available within 15-30 days 34 (19.8°k) took over 30 days to fill Outreach Objective 1: Identify a location on the north or south end of Dubuque for a book and audio return by May 15, 2017. Assigned to: Library Director Outcome Objective Not Met Options did not work because a one-way street is needed. Continue to work on. Page 9 of 14 10 Objective 2: Research and evaluate launching delivery service to the homebound with a recommendation that includes a discussion of total costs by August 30, 2017. Assigned to: Library Administration Outcome Objective Not Met Will work with Circulation Supervisor on feasibility and costs. Objective 3: Participate in at least four off-site venues to raise awareness of the library and its services and programs by December, 2017. (Farmers' Market, Dubuque Fest, Brew Fest, etc.) Assigned to: Adult and Youth Services Departments Outcome Objective Met Adult Services . The Dubuque Symphony Orchestra . The Dubuque Farmer's Market . The Dubuque Comic-Con . Roosevelt Elementary School's Career Day . City Expo Youth Services . Kids Expo . STEM Festival . Resurrection Scene Day . Fulton Family Night . Community Baby Shower . Presented at Delta Kappa Gamma meeting . Presented at Local READ Association . Presented at Summer Learning Day at St. Mark Youth Enrichment Center . Spring Fling at the Mall . Guest Reader at Audubon . Kids Day at the Fair . Senior High School library card sign up and promotion (see objective 1 under Create and Grow Readers for more) Goal Page 10 of 14 11 Members of the Carnegie-Stout Public Library will have access to current and engaging programs that stimulate their thinking, satisfy their curiosities, expand their knowledge of contemporary culture and society, and make their leisure time more productive and enjoyable. MakerSpace Objective 1: During 2017, Seek funding to add equipment, tools, and services to the Maker Space to keep it fresh, new, and inviting. Assigned to: Library Administration Outcome Objective Met . Grant funding received from the Foundation to add virtual reality equipment in Maker Space — October, 2017. . Donations received to make it possible add: o Cricut machine o Additional VHS-DVD converter o Digital camera 0 3D pen o Perler beads o Paper quilling o Additional sewing machine (total of three now) o Metal stamping o Knitting needles o Crochet needles Objective 2: Offer evaluation surveys to those using the Maker Space and attending programs in the Maker Space to enable quick responses to issues as well as identify evolving ideas and needs. Assigned to: Library Administration, Technical, Adult, and Youth Services Outcome Objective Met Two surveys were given to Maker Space users during the year. The first was when the Maker Space opened. Based on these responses more classes were added for 3D printing, an additional sewing machine was added, sewing classes were added, and "make and take" kits were put together for sewing. A second survey was given in October. People have expressed interest in painting, origami, and a laser engraver. Programs will be planned based on this feedback, or funding identified to add equipment. Page 11 of 14 12 The Public Library Association's online Outcome Measurements have been adopted and will be fully implemented in 2018. This online tool not only provides a standardized template for measurement of outcomes, but offers the ability for a library to compare to other libraries of similar size regionally, statewide, or nationwide. Programs in the Maker Space can be input into this measurement tool. Proqramminq Objective 1: At least 20°k of all programs will have a multicultural component. Evaluate and report by December 30, 2017. Assigned to: Adult and Youth Services Departments Outcome Adult Services Objective Not Met Multicultural themed programs hosted by Adult Services was 14°k. The Plan of Service was late in deployment this year and programs had already been planned through April, 2017. For programming planned after the introduction of the Plan of Service, nearly 23°k included a multicultural component. Youth Services Objective Met A total of 446 programs were held in FY 2017 and of these, 92 had a multicultural component, which is 20°k. Additionally, 33 displays during the FY had multicultural or diverse topics. Objective 2: At least 10°k of adult program each will be held offsite or in partnership with another organization, business, or academic institution. Evaluate and report by December 30, 2017. Assigned to: Adult Services Department Outcome Objective Not Met Adult Services held 8°k of all its programs offsite. Challenges included program options that were feasible within our budget, and having programs planned through April when the Plan of Service was introduced. Page 12 of 14 13 Objective 3: At least 10°k of adult programs will have appeal to an audience of adult males. Assigned to: Adult Services Department Outcome Objective Met Approximately 12°k of Adult Services programming was geared towards a male audience. Examples include: The Cabin Fever Mini-Con, Drones for Beginners, Radio Personality and author Wayne Larivee, Fly Fishing lure making, and Gridiron Grilling. All programs were well attended. Objective 4: At least 10°k of adult programs will have appeal to an audience of younger adults (over and above Nert Capture the Flag). Outcome Objective Met Nearly 13°k of Adult Services programming was directed at a younger adult audience. Examples include: The Cabin Fever Mini-Con, Board Game Day, The Geek Out Book Club, the Harry Potter Birthday Party, Disaster Prepping with Jim Cobb, Hobbit Day, and Retro Sci Fi Movie Sundays. Objective 5: Increase attendance to young adult programs by 10°k compared to FY 16 (498) Assigned to: Youth Services Department Outcome Objective Met 706 Teens participated in programs in FY 17, a 42°k increase Objective 6: Host a minimum of two non-traditional young adult programs that will increase their engagement with the library (example, a "battle of the bands" held after hours, in-house mock ACT/SAT tests, or YA input into the web site). Assigned to: Youth Services Department Outcome Objective Met - Programs included: . Disk Golf . Hamilton . Escape Room Page 13 of 14 14 . Interactive movie experience at Mindframe Theater Objective 7: At least 15°k of all Children's programs will incorporate an element of STEM (Science, Technology, Engineering, Math). Assigned to: Youth Services Department Outcome Objective Not Met Children's programs numbered 556 in FY 2017, and of these 24 were STEM themed, or 4.3°k. Page 14 of 14 Carnegie-Stout Public Library Plan of Service 2018 The vision of the Carnegie-Stout Public Library is to be a model of excellence in library service as perceived by its customers and the library community as it strives to be a vital resource that educates, informs, enriches, empowers, and entertains. The mission of the Carnegie-Stout Public Library is to improve the quality of life by providing resources for individual enjoyment, enlightenment, and knowledge and that enhance the literacy of youth. Connect the Community to Library Resources Goal Remove hindrances associated with parking at the Library to promote ease of access. Objective 1: Discuss options and identify next steps by March 29, 2018 Assigned to: Library Board of Trustees and Library Director Goal Expansion of Library Services Objective 1: Continue the partnership with the Dubuque County Library District for expansion of reciprocal borrowing that began July 1 , 2017 providing a review, evaluation, and recommendation for the future of this program to the Board of Trustees on June 28, 2018. Assigned to: Patty Poggemiller, Pam Mullin, Greg Gorton and the Library Director Objective 2: Research and evaluate launching a delivery service to the homebound with a recommendation that includes a discussion of total costs by June 1 , 2018 Assigned to: Library Director and Circulation Services Department Objective 3: Deploy a marketing campaign to promote library services during calendar year 2018 covering the following areas: . Social Media - Organize and deploy regular blog posts, Facebook posts, Instagram posts, and other social media outlets covering Adult Services, Youth Services, the Maker Space, and Information Technology achieving engagement growth of 30°k . You Tube - Enhance the Library's You Tube Channel beginning with tutorials to aid in the use of electronic resources as well as e-Books and e-Audio at the rate of one per month during calendar year 2018. . Children's Library Cards - Sign up an average of 15 new children per month to promote early childhood literacy measured by the number of library cards, which were designed specifically for youth, issued in the calendar year 2018. . Databases — increase, overall, users of online database use by 30°k during calendar year 2018; specifically the following databases: o Chilton Auto Repair o ConsumerReports o Credo Reference o Gale Reference Library o Ebsco Home Improvement o LawChek o Learning Express o Morning Star Investment Center o Newsbank o ProQuest Historical Newspapers o Ref USA o TH Archives o Transparent Languages o Tutor.com . Digital Materials — increase the overall digital circulation 30°k during calendar year 2018; specifically the following digital materials: o Zinio magazines o e-Books o e-Audio o Streaming movies o Freegal . Visits to the Library — Double the number of certified makers in the Maker Space in calendar year 2018 . West Side Service - Market the expansion of this service to those living in the western side of Dubuque to increase use by 30°k January — May, 2018 Assigned to: Library Director, Adult Services, Youth Services, Circulation, IT, and Technical Departments Goal Objective 1: Conduct a community wide study to explore the satisfaction levels of patrons and expansion of services by August 31 , 2018. Page 2 of 6 Assigned to: Library Director Create and Grow Young Readers Goal Children from birth to age five will have programs and services designed to increase readiness to read, write, and listen when they start school. Objective 1: Implement the "Lunch and Learn" program with the Dubuque Community School District and achieve a rate of 25°k of participating students returning to use the Library. Assigned to: Youth Services Department Objective 2: Identify funding for Parents Early Literacy Kits, or Parenting Packs, and launch this service by July 1 , 2018 Assigned: Youth Services Department and Library Director Objective 3: Host at least two new off-site promotions (over and above what is taking place currently) in 2018 to reach families and children to encourage reading and/or visits to the library. (For example, off-site library card sign-up at the Mall, Hy-Vee, or Farmer's Market with free books given to children whose parents sign them up for library cards or register them for 1 ,000 Books Before Kindergarten). Assigned to: Youth Services Department Objective 4: Partner with the Boys & Girls Club to continue the "Readers' Adventure" program for the youngest readers. Evaluate through discussion with children and surveys of Boys & Girls Club staff. Submit a report at the end of each quarter beginning in January-March, 2018. Assigned to: Youth Services Department GOAL Teens will have access to current technology to increase their creativity, critical thinking, and information literacy skills. Objective 1: Increase visits to the Teen web site 20°k by December, 2018. Assigned to: Youth Services Department Page 3 of 6 Objective 2: Increase the check-out of young adult books by 5°k compared to the end of December, 2017 by December, 2018. Assigned to: Youth Services Department Stimulate the Imagination GOAL Members of the Carnegie-Stout Public Library will have access to a wealth of current and popular materials when and where they want it. Diqital Objective 1: Expand the Readers' Advisory content on the web site incorporating one new feature each month of 2018. Assigned to: Adult Services and I.T. Services Departments Objective 2: Expand and update the content for Reference on the web site incorporating one new feature each month of 2018. Assigned to: Adult Services and I.T. Services Departments Materials Objective 1: To increase materials accessibility, reduce the number of items returned to the shelves that were not checked in, to six per year. Assigned to: Circulation Services Department Objective 2: To increase materials accessibility, reduce the number of errors of misshelved items to four during random checks throughout the year. Assigned to: Circulation and Youth Services Departments Objective 3: To reduce errors in shelving, update the training module for library clerks to review and refresh skills. Assigned to Youth Services Department, with assistance from I.T. Objective 4: Evaluate the feasibility, identify funding, and launch viable new materials for circulation, such as hotspots, during the calendar year of 2018. Assigned to: Adult Services Department Page 4 of 6 Outreach Objective 1: Acquire funding to purchase, or build, a library on wheels that can be taken to community events or locations by February 1 , 2018 Assigned to: Adult Services Department with assistance as needed from Youth, IT, and Maintenance Departments. Objective 2: Debut the library on wheels in May of 2018 with a goal of taking it out into the community at least once per week through October, 2018. Assigned to: Adult Services Department with assistance as needed from the Youth Services, IT, and Maintenance Departments. Objective 3: Participate in at least four off-site venues to raise awareness of the library and its services and programs by December, 2018. (Farmers' Market, Dubuque Fest, Brew Fest, etc.) Assigned to: Adult and Youth Services Departments Goal Members of the Carnegie-Stout Public Library will have access to current and engaging programs that stimulate their thinking, satisfy their curiosities, expand their knowledge of contemporary culture and society, and make their leisure time more productive and enjoyable. Maker Space Objective 1: Evaluate equipment and programs that will appeal to all ages that are available in virtual reality and recommend what to purchase by March 1 , 2018. Launch this new collection by April 1 , 2018. Assigned to: Adult, Youth, Technical Services, and Information Technology Departments Objective 2: Evaluate hardware and software needs to improve offerings in the Maker Space and work to write grants or secure funds to introduce the new products. Assigned to: Library Director and Technical Services Department Proqramminq Objective 1: To insure the Library meets community needs Outcome Measures using the Public Library Association's model will be used for all programs. Assigned to: Adult, Youth, and Technical Services Departments Objective 2: At least 20°k of all programs will have a multicultural component. Evaluate and report by December 30, 2018. Page 5 of 6 Assigned to: Adult and Youth Services Departments Objective 3: At least 10°k of adult programs will have appeal to an audience of adult males. Assigned to: Adult Services Department Objective 4: At least 10°k of adult programs will have appeal to an audience of younger adults (over and above Nerf Capture the Flag). Objective 5: Increase attendance to young adult programs by 10°k compared to FY 16 (498) Assigned to: Youth Services Department Objective 6: Host a minimum of two non-traditional young adult programs that will increase their engagement with the library (example, a "battle of the bands" held after hours, in-house mock ACT/SAT tests, or YA input into the web site). Assigned to: Youth Services Department Objective 7: At least 15°k of all Children's programs will incorporate an element of STEM (Science, Technology, Engineering, Math). Assigned to: Youth Services Department Page 6 of 6