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City Manager's Office_Sustainable Dubuque, GIS, Neighborhood Devel_FY19 Budget PresentationCopyrighted February 7, 2018 City of Dubuque Public Hearings # 3. IT EM T IT LE:City Manager's Office FY2019 Budget Presentation SUM MARY: SUGGEST ED DISPOSIT ION: ATTACHMENTS: Description Type FY19 City Manager's Office Budget Recommendation Supporting Documentation FY19 Public Information Offic e Budget Rec ommendation Supporting Documentation FY19 Personnel Office Budget Rec ommendation Supporting Documentation -41- City Manager -42- This page intentionally left blank. -43- CITY MANAGER'S OFFICE Budget Highlights FY 2017 Actual FY 2018 Budget FY 2019 Requested % Change From FY 2018 Budget Expenses Employee Expense 1,093,124 1,127,334 1,096,210 -2.8% Supplies and Services 269,704 283,220 363,462 28.3% Machinery and Equipment 7,842 1,500 405 -73.0% Total 1,370,670 1,412,054 1,460,077 3.4% Resources Administrative Overhead Recharges 511,247 569,225 588,646 3.4% Sustainability Conference 38,052 37,500 39,000 4.0% Misc. Reimbursements 5,043 1,300 4,790 268.5% CDBG Charges 93,494 86,622 93,087 7.5% Total 657,383 694,147 725,523 4.5% Property Tax Support 713,287 717,907 734,554 16,647 Percent Increase (Decrease)2.3% Personnel - Authorized FTE 9.77 9.77 9.77 Improvement Package Summary 1 of 3 This decision package would provide funding for a bi-annual resident satisfaction survey every other year. The survey would measure resident satisfaction with City services and amenities. Reasons to administer a survey to residents include: to measure service performance; to assess community needs; to make long-range, short-term or strategic plans; to demonstrate the City’s receptiveness to feedback/ input of city government, and to establish a baseline to inform future surveying. The results can be used by the City Council to establish goals and priorities and set funding priorities, and by City staff to improve service delivery. Administration of a survey will support efforts to track progress towards the Imagine Dubuque! comprehensive plan. As the City develops its Open Performance system to increase transparency, it has also identified a variety of objectives where progress could be better tracked by analyzing results of a resident survey. This request includes $10,000 to administer the survey, and approximately $3,000 to complete a comprehensive community engagement strategy so that the survey can be administered by mail, online, and in-person events. Related Cost:$13,000 Tax Funds Recurring Recommend -Yes Related Revenue:$6,179 Administrative Overhead Recurring Net Property Tax Cost:$6,821 Property Tax Impact:$0.0027 0.03% Activity: City Manager's Office 2 of 3 This decision package would provide funding for the recertification fee for Dubuque to continue to participate in the STAR Communities rating system. The City first certified, on behalf of the entire community, in 2015. Participating in the nationally-developed rating system provides a valuable framework and tool for us to measure our own progress towards the Sustainable Dubuque goals, and -44- also provides opportunities to benchmark ourselves against other communities leading the way on sustainability and resiliency. The STAR certification is good for four years, and so we will need to re- certify, measuring our progress, in 2019. The re-certification fee includes access to the STAR Community Rating System and technical assistance guides, online reporting tool (which includes automatic transfer of all of the data from our 2015 certification), web-based trainings, and technical assistance from STAR staff. Staff continue to work to align the data collection process for the STAR certification with the implementation strategy for the Imagine Dubuque! comprehensive plan and the open data efforts utilizing Socrata. Data collected through the certification help measure progress towards the City Council Goals & Priorities. Related Cost:$4,000 Tax Funds Recurring Recommend -Yes Related Revenue:$1,901 Administrative Overhead Recurring Net Property Tax Cost:$2,099 Property Tax Impact:$0.0008 0.01% Activity: Sustainability 3 of 3 This decision package would provide funding for three employees to attend the Denver Peak Academy where they will be trained in LEAN principles and how they can be applied in a government setting. The academy is a one-week training that would designate the employees as "black-belts", which means they would be able to train other employees, negating the need to pay for the training for any other employees in the future. LEAN principles focus on ways to reduce waste in a process, therefore saving time, effort and money at the city. It is also a program that empowers "on-the-ground" employees to suggest changes that would save time/money. Because those employees perform the tasks everyday, they are intimately aware of what would make their jobs easier, with guidance from those trained as "black-belts" in LEAN principles. Denver City/County has saved over $25,000,000 in the past six years applying LEAN principles to their processes. Due to their success they have been training employees at other cities/ counties/states for the past three years to help others become just as successful. LEAN principles had never been successfully adapted from their use in industrial factories to use in a government prior to Denver's initiative. Now that Denver has adapted the program, and proved its success, they are willing to share the training with other government agencies at their cost to administer the program. This cost covers airfare, lodging, food and the cost of training for three employees. Two employees would be trained at the first opportunity available and the third would attend the next training. Based on the high demand for the training, there is a wait list with only two members from an outside agency allowed per session. Related Cost:$11,000 Tax Funds Non-Recurring Recommend -Yes Related Revenue:$5,229 Administrative Overhead Non-Recurring Net Property Tax Cost:$5,771 Property Tax Impact:$0.0023 0.02% Activity: City Manager's Office Significant Line Items Employee Expense 1. FY 2019 employee expense reflects a 1.5% wage package increase. -45- 2. The Iowa Public Employee Retirement System (IPERS) City contribution increased from 8.93% in FY 2018 to 9.44% in FY 2019. This resulted in an increase of City IPERS expense of $4,134 in the City Manager's Office. The employee contribution increased from 5.95% in FY 2018 to 6.29% in FY 2019. 3. The City portion of health insurance expense decreased from $1,325 in FY 2018 to $1,193 in FY 2019 per month per contract which results in an annual cost savings of -$6,359 annually or -10.00%. 4. Overtime expense is unchanged from $10,000 FY 2018 to $10,000 in FY 2019. FY 2017 Actual was $10,264. 5. A full-time Secretary position is tentatively unfrozen effective May 1, 2019 with a cost of $9,642 ($64,923 in FY 2020). In addition, a part-time Management Intern position is tentatively unfrozen effective May 1, 2019 with a cost of $6,256 ($38,083 in FY 2020). This is partially offset by the long-term Assistant City Manager leaving during Fiscal Year 2018 and the position being filled by an employee with less years of service ($25,358 cost savings). Supplies & Services 6. Conferences decreased from $47,916 in FY 2018 to $45,116 in FY 2019. There was a non- recurring improvement package in FY 2018 for an Assistant City Manager to attend the ICMA International Regional Summit for $2,800. 7. Employee Recognition Luncheon expense increased from $11,086 in FY 2018 to $17,000 in FY 2019. In FY 2019 the employee recognition gift is reinstated. 8. Pay to Other Agency decreased from $46,440 in FY 2018 to $44,290 in FY 2019. This line item includes Special Events Grants for $3,500 (10% cut in FY 2018 removed); Sustainable Dubuque Collaborative Community Grants for $25,000 (10% cut in FY 2018 removed); and Washington Tool Library for $15,790. In FY 2018, the GreenCorps match was inadvertently included twice in FY 2018 in pay to other agency and multiple other line items. 9. Neighborhood Grants increased from $0 in FY 2018 to $24,560 in FY 2019. This line item represents grants for neighborhood clean up and beautification, communications, neighborhood improvement projects and community building initiatives. Neighborhood grants were previously budgeted in the capital budget; however the expense is more accurately reflected as operating. 10. Consultant Services increased from $25,750 in FY 2018 to $48,000 in FY 2019 based on actual cost of goal setting. This line item represents goal setting for City Council and department managers. 11. City Business Travel decreased from $23,800 in FY 2018 to $23,554 in FY 2019 based on actual cost. 12. Speakers/Programs is increased from $20,000 in FY 2018 to $34,530 in FY 2019. This line item represents the expense for the Growing Sustainable Communities Conference and is offset by the registration fees received for the conference. 13. Dues and Memberships increased from $17,789 in FY 2018 to $29,943 in FY 2019. The increase is due to the addition of Alliance for Innovation ($4,000), Mississippi River Cities ($3,500), and increases in Star Communities ($500) and Urban Sustainability Directors Network ($150). -46- Machinery & Equipment 14. Equipment replacement items include ($405): (1) Smart phone and Accessories $405 Revenue 15. Various Program Fees increased from $37,500 in FY 2018 to $39,000 in FY 2019 based on FY 2017 Actual of $38,052. This line item represents the Growing Sustainable Conference registration fees. 16. Revenue received from Enterprise Funds for administrative overhead charges has increased from $569,225 in FY 2018 to $588,646 in FY 2019. -47- CITY OF DUBUQUE ORGANIZATIONAL CHART -48- This page intentionally left blank. -49- CITY MANAGER’S OFFICE The City Manager ’s Office plans, organizes and manages all activities of the City organization so as to provide leadership so that all City Council priorities, policies, and programs are successfully implemented and effectively managed. This includes the City Council Policy Agenda and Management Agenda to assure quality public services are responsive to the citizens and that we operate as a High Performing Organization. SUCCESS IS ABOUT PEOPLE, PLANNING AND PARTNERSHIPS LEADING TO OUTCOMES -50- CITY MANAGER’S OFFICE The City Manager’s Office is supported by 9.77 full-time equivalent employees, which accounts for 75.08% of the department expense as seen below. Overall, the departments’ expenses are expected to increase by 3.40% in FY 2019 compared to FY 2018. Expenditures by Category by Fiscal Year -51- CITY MANAGER’S OFFICE Management/Administrative/Legislative Overview The City Manager is employed by the City Council to serve as the chief administrative officer of the City. In that capacity the City Manager is responsible by virtue of the Code of Iowa for all personnel functions, enforcements of all laws, advising the City Council, delivery of City services, supervision of all construction contracts and development agreements, financial management and conducting the general business affairs of the City. Management promotes the City’s interests in legislative affairs, grant opportunities and active engagement in city activities for employees and the citizens of Dubuque. The City Manager ’s Office works with over 50 Local, State, Regional, Federal and National partners to implement the City Council’s community vision, policy agenda and management agenda and to serve as an active participant in various economic and community development initiatives. These efforts are organized around team building efforts that improve the productivity, efficiency and transparency of city operations as well as partner organizations. This is done by building trust, encouraging team work, removing organizational and interpersonal barriers, which block effective accomplishment of objectives, improving internal communications and building management and interpersonal skills and capability. Management/Administrative/Legislative Funding Summary 10072100 29072100 FY 2017 Actual FY 2018 Budget FY 2019 Requested Expenditures $1,049,217 $1,069,757 $1,093,595 Resources $513,665 $500,040 $519,071 Management/Administrative/Legislative Position Summary FY 2019 City Manager 1.00 Assistant City Manager 2.00 Office Manager 1.00 Secretary 2.00 Communications Assistant 0.75 Management Intern 0.60 Total Full-Time Equivalent Employee’s 7.35 -52- CITY MANAGER’S OFFICE Highlights of the Past Year • SmartAsset.com named Dubuque as one of the 10 best American cities to work in technology. • Dubuque recognized in 2015 by Intelligent Community Forum as one of the world’s SMART21 Communities. • Dubuque recognized by Forbes as one of the Top 10 Best Small Place for Business and Careers. • In 2017, Dubuque received the All-America City award for its Campaign for Grade-Level Reading. • The Bee Branch Watershed Flood Mitigation Project received the Outstanding Achievement Award from the US Conference of Mayors Livability Awards Program. The project also was recognized by the US Environmental Protection Agency for excellence and innovation in clean water infrastructure through the Performance and Innovation in SRF Creating Environmental Success (PISCES) program. • Alot Travel ranked Dubuque #12 on its list of the “30 Best Small Cities in the United States”. Dubuque was the only Midwestern city in the top 20 and one of just two Iowa cities to make the list. • The city received $200,00 REAP grant for Eagle Point Park phase two environmental restoration. • The city received a $508,000.00 Department of Interior Land and Water Conservation Fund Outdoor Recreation Legacy Partnership grant for Comiskey Park expansion. • The city received $200,000 EPA Brownfield cleanup grant for the Blum property. • The city received $133,507 HUD grant for the Family Self-Sufficiency program. • The city received an IDOT marketing grant for $7,500 for the promotion of the intermodal Center. Future Initiatives • Continue efforts to address issues of equity, diversity and inclusion, including partnerships with Inclusive Dubuque and other public and private sector organizations. • Continued implementation of the City’s open data and open performance measure transparency tools, and other efforts to create a High Performance Organization. -53- CITY MANAGER’S OFFICE • Continue efforts to improve the city’s response performance rate of citizens issues. • Continue to advance City partnership with county, state and federal governments to deliver programs, policies and appropriations for Dubuque residents. • Continue to work collaboratively with City private sector and non profit partners to realize City Council goals and priorities. Performance Measures Management - Activity Statement Provides oversight and coordination of daily operations to translate City Council goals and priorities into active programs in the most cost effective manner possible. Goal: Robust Local Economy Outcome #1: Maintain a competitive tax rate that minimizes the tax burden of citizens Dubuque has the second LOWEST taxes per capita in the state. Dubuque’s proposed FY19 rate is 2.71% less than the FY18 rate. The highest ranked city (Council Bluffs) is 68.98% higher than Dubuque’s taxes per capita, and the average is 44.3% higher than Dubuque. Did you know? The tax rate in 1987 was $14.58 per thousand compared to proposed FY19 rate of $10.60 per thousand. The FY 1987 rate is 27.2% higher than the proposed FY2019 rate. Nearly 60% of your city property tax is spent on public safety, public works and infrastructure. Outcome #2: Provide the resources, tools and partnerships to insure the successful implementation of the City Council Goals & Priorities To minimize financial risk, provide fiscal diversity and hold in check the property tax burden, the City aggressively pursues federal, state and private funding to assist in the implementation of the annual Policy Agenda. -54- CITY MANAGER’S OFFICE In the past three years, the City has received over $133 million in federal and state grants to help fund projects and City staff continues to pursue funding and partnership opportunities to help keep taxes and fees down. In addition, the City received $98.5 million in financial assistance from the State of Iowa for the Bee Branch Watershed Flood Mitigation Project and a HUD Resiliency Grant Award of $31.5 million. Outcome #3: Maintain an efficient citizen response rate Just as actively engaged employees are more productive and committed to the success of their organizations, highly attached residents are more likely to actively contribute to a community’s growth. There is also a positive correlation between community attachment and local economic success. FY 2015 Actual FY 2016 Actual FY 2017 Actual Average time to resolve a citizen issue 15.72 days 13.81 days 12.37 days Percent of issues resolved in 10 days or less 79%79.43%73% Average time to resolve a citizen issue - All Departments n/a 16.03 days 10.16 days Percent of issues resolved in 10 days or less - All Departments n/a 80.3%82.18% Percent of issues resolved in 30 days or less - All Departments n/a 90.8%92.5% Outcome #4: Make Dubuque a desirable place to live, work and play. The City of Dubuque is committed to serving our citizens by creating an atmosphere to ensure that Dubuque remains a community where everyone has a balance of means, opportunity and avenues of support to prosper. The City of Dubuque’s transition to a more data driven organization translates into a high performing organization focused on outcomes and community. Did you know? Today there are over 60,000 people working in Dubuque County as compared to 37,608 in 1983. The population in the United States is projected to increase by 28 million people in the next 10 years and 124 million people by 2060. In 2016, Forbes.com featured Dubuque as among the best places in America to climb the economic ladder to success. In 2016, Dubuque also received first place by the National League of Cities for our work in developing creative and effective programs to improve cultural diversity. In 2015, MoneyGeek also ranked Dubuque 38th out of 29,260 US cities of the “Best Small Cities to Make a Living.” In 2017, Alot Travel ranked Dubuque #12 on its list of the “30 Best Small Cities in the United States”. Dubuque was the only Midwestern city in the top 20 and one of just two Iowa cities to make the list. -55- CITY MANAGER’S OFFICE Sustainability Overview The Sustainable Dubuque vision, as identified by a community-led task force in 2006, is as follows: “Dubuque is a viable, livable, and equitable community. We embrace economic prosperity, social/cultural vibrancy and environmental integrity to create a sustainable legacy for generations to come.” The Sustainability Office provides education, outreach, and coordination on sustainability issues and activities both within the City organization as well as to the various stakeholders, business and citizen groups that comprise the Dubuque community. The Sustainable Community Coordinator works directly with city departments to ensure capital projects and operating programs meet the sustainability vision identified by the City Council and builds partnerships between the City of Dubuque and national, state and local entities to further sustainability initiatives and to strengthen local leadership in this arena. The Sustainable Community Coordinator manages the Green Iowa AmeriCorps program, which provides audit, weatherization, and energy-related education services to the community. Sustainability Funding Summary 10072200 FY 2017 Actual FY 2018 Budget FY 2019 Requested Expenditures $172,376 $188,445 $192,848 Resources $50,007 $106,985 $112,815 Sustainability Position Summary FY 2019 Sustainable Community Coordinator 1.00 Sustainable Dubuque Intern 0.42 Total Full-Time Equivalent Employee’s 1.42 Highlights of the Past Year • The Resilient Community Advisory Commission began meeting in March 2017, and conducted its first strategic planning session in July 2017. Commissioners are utilizing the STAR Community Rating system to advise City Council regarding strategies to create a more resilient community. -56- CITY MANAGER’S OFFICE • The City and Community Foundation of Greater Dubuque received a Partners for Places Equity Grant. The purpose of the grant is to build the skills, knowledge, and capacity of City departments and non-profit organizations located in the Washington Neighborhood so that they can better engage with traditionally un-engaged and underrepresented populations in our community. • The 10th Annual Growing Sustainable Communities Conference was held in conjunction with the Heartland Sustainability Directors Network, Upper Midwest American Planning Association (APA) and Iowa American Public Works Association (APWA) conferences, attracting nearly 1,000 attendees to Dubuque. • Green Iowa Americorps extended its reach by securing support to add four Sustainable Schools Corps members to the Dubuque Community School District and Holy Family School system. The members will integrate sustainability into curriculum and facilities management in both systems. • Dubuque hosted a Design And Resiliency Team (DART) technical assistance visit in September, where a national team of resiliency experts met with the public and developed recommendations related to climate adaptation, public health, and social equity. The Sustainable Community Coordinator participated in a DART visit in Vinalhaven, Maine, providing technical assistance regarding social resiliency and downtown design. • Community-wide solar strategy includes installation of rooftop arrays on five fire stations, announcement of two solar installations by Alliant totaling nearly 5 MW, and improvement to permitting and zoning practices to reduce the soft costs of solar installations on residential and commercial structures. • Through the International City Managers Association (ICMA), Dubuque hosted environmental management fellows from Cambodia, Singapore, Indonesia, and Vietnam. Dubuque also completed its obligation to provide technical assistance through an ICMA Climate Change exchange by sending three staff to Santiago, Dominican Republic. Performance Measures Sustainability - Activity Statement Coordinate, facilitate, and implement sustainability initiatives, including capacity building for the community and technical guidance for the City organization, to assist Dubuque in becoming a more sustainable city, environmentally, socio-culturally, and economically. -57- CITY MANAGER’S OFFICE Goal: Partnership for a Better Dubuque Outcome #1: Partner for sustainability. Through the Sustainable Dubuque Community Grants program, increase the number of opportunities for residents, businesses, and non-profits to lead efforts to become a more viable, livable and equitable community. This measure tracks the number of Sustainable Dubuque Community grants given, which must focus on at least one Sustainable Dubuque principle and include a component of community education or engagement. Each grantee is required to report on community impact; a sample of those impacts is below. FY 2015 Actual FY 2016 Actual FY 2017 Actual Number of awards given (as percent of total applications received) 25 (56%)15 (50%)12 (50%) St. Marks Youth Enrichment received funds to support nature and sustainability-focused enrichment opportunities. Funding was used to transport students to Sinsinawa Mound and Swiss Valley Nature Center, and complete gardening activities. Eighty-nine percent of students in the 2017 summer program maintained or increased their literacy skills. The Smokestack received funding to create a 2,000 square foot pocket park adjacent to their building, incorporating native plantings, educational signage, and public art. Forty-five volunteers engaged in the project, 60% of which lived within walking distance of the location. The property manages stormwater and reduces urban heat island affects. Goal: Financially Responsible, High Performance Organization Outcome #2: City government use of sustainable practices in daily operations. Adopting sustainability practices in a variety of ways helps to save citizens money, protect the environment and improve the quality of life for residents. Five solar arrays were installed on fire station roofs in 2017. Total capacity is approximately 150 kW, and is anticipated to save the City approximately 30% over utility rates. The environmental benefits equate to displacing CO2 emissions from the annual electric use of 425 homes. -58- CITY MANAGER’S OFFICE Goal: Sustainable Environment Outcome #3: Reduce the community’s carbon footprint 50% below 2003 levels by 2030. The 50% by 2030 Community Climate Action & Resiliency Plan is a non-binding, voluntary effort to identify opportunities to reduce Dubuque’s community GHG emissions. The plan provides information to inform goal-setting and budget decisions, provides an adjustable roadmap to achieve the 50% goal, and provides community education about Dubuque’s GHG emissions. Total: 1,241,729 mt CO2e Total: 1,109,916 mt CO2e The community has experienced an 11% reduction in GHGs as compared to the 2003 baseline. An update of the baseline is anticipated in 2018. -59- CITY MANAGER’S OFFICE Neighborhood Development Overview Neighborhood Development works to organize and to develop the resources needed to create and maintain a vital community by working closely with citizens to determine the priorities of each neighborhood and to collaborate in finding the best way to meet those priorities. The approach focuses on citizen involvement, leveraging resources, and establishing positive relationships through communication. Neighborhood Development Funding Summary FY 2017 Actual FY 2018 Budget FY 2019 Requested Expenditures $146,203 $143,852 $162,169 Resources $93,795 $86,622 $93,087 Neighborhood Development Position Summary FY 2019 Neighborhood Development Specialist 1.00 Total Full-Time Equivalent Employee’s 1.00 Highlights of the Past Year • Bee Branch Greenway opened in 2017 resulting in Improved safety, reduced risk of flooding, increased property values, increased desirability of neighborhood, and additional green space and recreational opportunities for neighborhood residents. • Neighbor2Neighbor pilot has continued throughout the community empowering people to get to know their neighbors and build better relations and safer communities. • Concentrated Community Housing Initiatives investment in purchasing and rehabilitating homes in the Washington Neighborhood has resulted in additional owner occupied properties. Improved housing conditions and additional homeowners will help stabilize the neighborhood and increase property values making it a more attractive neighborhood where people want to live and invest. • Significant improvements to the physical appearance of Dubuque’s east side and north side neighborhoods through the green alley program, bee branch, housing acquisition, and improvement code enforcement will lead to increased feelings of safety and further investment in the neighborhoods. -60- CITY MANAGER’S OFFICE Future Initiatives • Support the organization of a resident-led neighborhood group in the Washington Neighborhood. • Evaluation and possible expansion of Neighbor2Neighbor from a pilot program to a fully implemented program throughout the community. • Participation in Inclusive Dubuque’s Equity sector work group on Housing and Safe Neighborhoods. • Support efforts of the True North Development Corporation to revitalize Dubuque’s Urban Core and North End. • Development of a Coalition of Neighborhoods so neighborhood associations can learn from each other and work cooperatively on issues of mutual concern. Encourage coalition to identify training opportunities to grow capacity building and leadership. • Work with the Fenelon-Hill and Hilltop Ivy-League neighborhoods to return them to active functioning neighborhood groups. DID YOU KNOW? Dubuque has nine active neighborhood associations that are working to improve their neighborhoods? There are 68 neighborhoods (representing 4,382 members) who share ideas and information through a secure on-line website, NextDoor. City is also supporting the pilot program, called Neighbor2Neighbor, a resident driven program aimed at increasing interaction, collaboration, and strong relationships among neighbors with intent of making our neighborhoods healthier, safer, and friendlier. Performance Measures Neighborhood Development - Activity Statement Develop strong neighborhoods by empowering neighborhood associations and residents to identify and address quality-of-life partnerships with the City to create stronger, safer, and more resilient neighborhoods. Goal: Partnership for a Better Dubuque -61- CITY MANAGER’S OFFICE Outcome #1: Have safe, healthy, inclusive neighborhoods citywide Neighborhood Grant funds allow neighbors opportunities to design projects to improve conditions in the neighborhoods and meet the needs of neighborhood residents. The Neighborhood Grant Program provides resources for neighborhood revitalization and community building. • 22 separate grants were awarded to neighborhood groups and non-profits operating in our community’s low/moderate income neighborhoods. Sixteen smaller community building grants were awarded to groups for activities such as neighborhood block parties, family fun day at Comiskey, Music in Jackson Park, movies in the park, neighborhood holiday celebrations, and Juneteenth celebration. CDBG Funded Neighborhood Grants Grantee Partner Activity Amount North End Neighborhood Communication Project $691 St. Mark Youth Enrichment Summer Enrichment Program $5,000 NorNorth End Neighborhood Communication Project $735 Historic Bluffs Neighborhood Arlington Community Garden $859 Valley View Neighborhood Communication Project $80 Valley View Neighborhood Neighborhood Beautification Project $1,000 Downtown Neighborhood Beautification Project $115 Total $8,480 Arlington Community Garden Downtown Beautification Project -62- CITY MANAGER’S OFFICE Did you know? 12,115 residents benefited from the Community Development Block Grant funded neighborhood grant program. These included summer enrichment programs for neighborhood youth, clean-up and beautification projects, newsletters, and projects to build pride in one’s neighborhood. Goal: Experiences and Activities Outcome #2: Have community events and festivals that bring the Dubuque community together-residents meeting residents. Outcome #3: Have family oriented programs and activities. Successful neighborhoods require engaged citizens in efforts to promote capacity building and community involvement to improve the overall quality of life. Increased community involvement through neighborhood events and participation in resident interaction activities will result in neighbors feeling safer and more connected in their neighborhoods. Staff provides support for these activities through planning, funding, and technical assistance. Did you know? The Safe Community Task Force recommended increasing resident participation using such vehicles as clean up campaigns, neighborhood picnics, new welcome events and other strategies developed by residents. FY 2016/17 Actual FY 2017/18 Estimated FY 2018/19 Projected Number of events/ meetings 89 100 100 Number of participants 4,200 5,000 5,000 Music in Jackson Park Point Neighborhood Cook-out -63- CITY MANAGER’S OFFICE Goal: Financially Responsible, High Performance City Organization Outcome #4: Easy, convenient access to City information and services. Outcome #5: Opportunities to become involved in City governance and planning. Neighborhood Development Specialist facilitates communication and cooperation between the City and neighborhood associations. Residents are empowered through increased awareness and education including access to city services, and other community resources, leading to problem solving and healthy communities. Conducted education and outreach efforts on: Before and After School Programs Successful Rental Property Management Program Inclusive Dubuque and Equity Profile Education opportunities for adults such as Opportunity Dubuque Community Gardening and healthy food options Imagine Dubuque HUD Resiliency Grant Opportunities Provided information/assistance with educational enrichment programs such as: After school Programs Summer Enrichment Programs Resource Fairs Opportunity Dubuque Multicultural Family Center ’s event -64- This page intentionally left blank. -65- Recommended Operating Revenue Budget - Department Total 72 - CITY MANAGER'S OFFICE Fund Account Account Title FY16 Actual Revenue FY17 Actual Revenue FY18 Adopted Budget FY19 Recomm'd Budget 100 45701 STATE GRANTS —9,547 —— 45 - STATE GRANTS —9,547 —— 100 51950 VARIOUS PROGRAM FEES 39,829 38,052 37,000 39,000 51 - CHARGES FOR SERVICES 39,829 38,052 37,000 39,000 100 53102 PRIVATE PARTICIPANT 3,943 223 500 500 100 53201 REFUNDS 4,467 ——— 100 53605 MISCELLANEOUS REVENUE 263 662 300 535 100 53620 REIMBURSEMENTS-GENERAL 3,808 4,113 500 3,705 260 53620 REIMBURSEMENTS-GENERAL 50 46 —50 53 - MISCELLANEOUS 12,531 5,044 1,300 4,790 100 54109 SALVAGE SALES —351 —— 54 - OTHER FINANCING SOURCES —351 —— 100 59610 FR WPC OPERATING 62,575 158,296 209,035 206,384 100 59620 FR STORMWATER OPERATING 43,675 50,433 48,161 48,334 100 59630 FR PARKING OPERATING 22,533 26,019 24,050 23,631 100 59640 FR WATER UTILITY ——12,785 37,149 100 59670 FR REFUSE COLLECTION 169,725 195,988 170,676 169,957 100 59940 FR DMASWA 69,724 80,511 104,518 103,191 59 - TRANSFER IN AND INTERNAL 368,232 511,247 569,225 588,646 72 - CITY MANAGER'S OFFICE TOTAL 420,592 554,343 607,525 632,436 -66- Recommended Operating Expenditure Budget - Department Total 72 - CITY MANAGER'S OFFICE Fund Account Account Title FY16 Actual Expense FY17 Actual Expense FY18 Adopted Budget FY 19 Recomm'd Budget 100 61010 FULL-TIME EMPLOYEES 740,622 756,479 772,381 737,852 260 61010 FULL-TIME EMPLOYEES 39,981 41,592 43,194 37,502 100 61020 PART-TIME EMPLOYEES 22,636 32,117 33,307 39,017 100 61030 SEASONAL EMPLOYEES 8,095 1,817 11,109 11,277 100 61050 OVERTIME PAY 9,146 10,264 10,000 10,000 100 61071 HOLIDAY PAY-OVERTIME 0 575 0 0 100 61092 VACATION PAYOFF 0 4,532 0 0 100 61310 IPERS 64,401 66,699 74,545 76,112 260 61310 IPERS 3,570 3,714 3,858 3,540 100 61320 SOCIAL SECURITY 48,286 49,648 51,796 61,747 260 61320 SOCIAL SECURITY 2,993 3,079 3,304 2,869 100 61410 HEALTH INSURANCE 103,225 99,113 103,032 98,501 260 61410 HEALTH INSURANCE 9,735 11,448 8,268 6,440 100 61415 WORKMENS' COMPENSATION 3,035 2,784 3,016 2,663 260 61415 WORKMENS' COMPENSATION 148 214 222 140 100 61416 LIFE INSURANCE 440 429 1,238 427 260 61416 LIFE INSURANCE 37 37 86 25 100 61655 CAR ALLOWANCE 7,690 8,005 7,978 8,098 100 61660 EMPLOYEE PHYSICALS 347 577 0 0 61 - WAGES AND BENEFITS 1,064,387 1,093,123 1,127,334 1,096,210 100 62010 OFFICE SUPPLIES 4,187 3,119 4,392 3,759 260 62010 OFFICE SUPPLIES 10 0 10 50 100 62030 POSTAGE AND SHIPPING 287 554 600 660 260 62030 POSTAGE AND SHIPPING 27 14 27 14 100 62031 PROCESSING MATERIALS 318 352 324 352 100 62032 FLAGS 0 0 1,397 1,370 100 62050 OFFICE EQUIPMENT MAINT 658 674 695 700 100 62061 DP EQUIP. MAINT CONTRACTS 11,125 11,416 12,869 11,030 100 62090 PRINTING & BINDING 5,102 5,499 7,795 6,800 260 62090 PRINTING & BINDING 0 (140)0 0 100 62110 COPYING/REPRODUCTION 21,254 4,369 8,070 5,350 260 62110 COPYING/REPRODUCTION 30 313 30 313 100 62130 LEGAL NOTICES & ADS 343 0 350 0 100 62140 PROMOTION 0 (36)0 0 100 62170 SUBSCRIPTIONS-BOOKS-MAPS 1,178 1,470 2,000 2,044 100 62190 DUES & MEMBERSHIPS 22,050 19,577 17,789 29,943 100 62208 GENERAL LIABILITY INSURAN 3,664 3,786 3,976 3,547 100 62310 TRAVEL-CONFERENCES 18,950 18,837 46,896 44,096 260 62310 TRAVEL-CONFERENCES 1,956 750 1,020 1,020 100 62320 TRAVEL-CITY BUSINESS 16,409 23,264 23,548 23,404 260 62320 TRAVEL-CITY BUSINESS 133 70 252 150 100 62340 MILEAGE/LOCAL TRANSP 2,127 459 2,345 2,312 260 62340 MILEAGE/LOCAL TRANSP 181 92 185 92 100 62360 EDUCATION & TRAINING 4,315 6,921 12,490 23,840 260 62360 EDUCATION & TRAINING 0 115 1,040 1,040 -67- Recommended Operating Expenditure Budget - Department Total 72 - CITY MANAGER'S OFFICE Fund Account Account Title FY16 Actual Expense FY17 Actual Expense FY18 Adopted Budget FY 19 Recomm'd Budget 100 62421 TELEPHONE 3,181 4,115 3,619 4,115 260 62421 TELEPHONE 640 340 333 340 100 62424 RADIO/PAGER FEE 860 879 885 921 100 62436 RENTAL OF SPACE 2,544 2,520 2,767 2,779 260 62436 RENTAL OF SPACE 504 257 293 281 100 62511 FUEL, MOTOR VEHICLE 24 187 25 191 100 62645 SPECIAL EVENTS 3,221 3,116 10,000 10,000 100 62663 SOFTWARE LICENSE EXP 636 897 848 896 100 62667 INTERNET SERVICES 1,296 1,863 1,249 1,863 100 62668 PROGRAM EQUIP/SUPPLIES 1,416 1,041 1,500 1,500 100 62671 MISC. OPERATING SUPPLIES 1,494 2,500 0 0 100 62713 LEGAL SERVICES 5,821 3,392 0 0 100 62716 CONSULTANT SERVICES 50,991 44,377 25,750 48,000 100 62734 SPEAKERS/PROGRAMS 34,057 34,530 20,000 34,530 100 62736 CATERING SERVICES 4,083 2,121 1,500 1,500 100 62756 EMPLOYEE RECOGNITION 8,747 14,106 11,086 17,000 100 62761 PAY TO OTHER AGENCY 29,310 20,434 30,650 28,500 260 62761 PAY TO OTHER AGENCY 12,194 14,133 15,790 15,790 100 62765 GRANTS 0 0 0 10,000 260 62765 GRANTS 0 0 0 14,560 100 62785 GIFT CARDS 100 0 115 100 260 62834 SERVICES FROM PLANNING 8,710 17,420 8,710 8,710 62 - SUPPLIES AND SERVICES 284,133 269,703 283,220 363,462 100 71120 PERIPHERALS, COMPUTER 880 0 0 0 100 71211 DESKS/CHAIRS 1,771 2,530 0 0 100 72410 PAGER/RADIO EQUIPMENT 0 5,142 0 0 100 72418 TELEPHONE RELATED 442 125 1,500 194 260 72418 TELEPHONE RELATED 0 45 0 211 71 - EQUIPMENT 3,093 7,842 1,500 405 72 - CITY MANAGER'S OFFICE TOTAL 1,351,613 1,370,668 1,412,054 1,460,077 -68- Recommended Expenditure Budget Report by Activity & Funding Source 72 - CITY MANAGER'S OFFICE MANAGEMENT - 72100 FUNDING SOURCE: CABLE TV Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget EQUIPMENT 7,780 1,125 — SUPPLIES AND SERVICES 159,416 167,522 206,113 WAGES AND BENEFITS 882,021 901,110 887,482 MANAGEMENT 1,049,217 1,069,757 1,093,595 SUSTAINABLE COMM COORD - 72200 FUNDING SOURCE: GENERAL Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget EQUIPMENT —375 — SUPPLIES AND SERVICES 72,416 74,346 96,335 WAGES AND BENEFITS 99,960 113,724 96,513 SUSTAINABLE COMM COORD 172,376 188,445 192,848 GREENCORPS - 72600 FUNDING SOURCE: GENERAL Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget SUPPLIES AND SERVICES 2,873 10,000 5,000 GREENCORPS 2,873 10,000 5,000 NEIGHBORHOOD DEVELOPMENT - 72800 FUNDING SOURCE: COMMUNITY DEVELOPMENT Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget EQUIPMENT 62 —405 SUPPLIES AND SERVICES 20,865 15,562 40,224 WAGES AND BENEFITS 111,143 112,500 112,215 NEIGHBORHOOD DEVELOPMENT 132,070 128,062 152,844 WASHINGTON TOOL LIBR. - 79220 FUNDING SOURCE: COMMUNITY DEVELOPMENT Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget SUPPLIES AND SERVICES 14,133 15,790 15,790 WASHINGTON TOOL LIBR.14,133 15,790 15,790 CITY MANAGER'S OFFICE TOTAL $1,370,670.07 $1,412,054.00 $1,460,077.00 -69- C I T Y O F D U B U Q U E , I O W A DEPARTMENT DETAIL - PERSONNEL COMPLEMENT 72 CITY MANAGER'S OFFICE FY 2017 FY 2018 FY 2019 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 9900 Contract CITY MANAGER 1.00 $270,993 1.00 $284,731 1.00 $271,454 100 9375 GE-44 ASSISTANT CITY MANAGER 2.00 $258,175 2.00 $262,331 2.00 $241,037 260 5100 GE-35 NEIGHBORHOOD DEVELOP SPEC.0.72 $57,626 0.52 $43,194 0.45 $37,502 100 5100 GE-35 NEIGHBORHOOD DEVELOP SPEC.0.28 $22,410 0.48 $39,262 0.55 $45,837 100 4670 GE-33 SUSTAINABLE COMMUNITY COORD.1.00 $71,260 1.00 $72,406 1.00 $58,635 100 8825 GE-31 OFFICE MANAGER 1.00 $64,638 1.00 $65,679 1.00 $66,661 100 225 GE-25 SECRETARY 2.00 $45,978 2.00 $47,972 2.00 $54,228 TOTAL FULL TIME EMPLOYEES 8.00 $791,080 8.00 $815,575 8.00 $775,354 61020 Part Time Employee Expense 100 3465 NA-44 MANANGEMENT INTERN 0.60 -0.60 $—0.60 $3,449 100 SUSTAINABLE DUBUQUE INTERN 0.42 $11,152 0.42 $11,109 0.42 $11,277 100 225 GE-25 COMMUNICATIONS ASSISTANT 0.75 $32,682 0.75 $33,307 0.75 $35,568 TOTAL PART TIME EMPLOYEES 1.77 $43,834 1.77 $44,416 1.77 $50,294 TOTAL CITY MANAGER'S OFFICE 9.77 $834,914 9.77 $859,991 9.77 $825,648 -70- CITY OF DUBUQUE, IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2017 FY 2018 FY 2019 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Management-General Fund 10072100 61010 100 9900 CONT CITY MANAGER 1.00 $270,993 1.00 $284,731 1.00 $271,454 10072100 61010 100 9250 GE-44 ASSISTANT CITY MANAGER 2.00 $258,175 2.00 $262,331 2.00 $241,037 10072100 61010 100 4670 GE-33 SUSTAINABLE COMM. COORD.0.00 $—0.00 $—0.00 $— 10072100 61010 100 225 GE-25 SECRETARY 2.00 $45,978 2.00 $47,972 2.00 $54,228 10072100 61010 100 8825 GE-31 OFFICE MANAGER 1.00 $64,638 1.00 $65,679 1.00 $66,661 Total 6.00 $639,784 6.00 $660,713 6.00 $633,380 Sustainable Community - General Fund 10072200 61010 100 4670 GE-33 SUSTAINABLE COMM. COORD.1.00 $71,260 1.00 $72,406 1.00 $58,635 Total 1.00 $71,260 1.00 $72,406 1.00 $58,635 Sustainable Community - PT General Fund 10072200 61020 100 NA-38 SUSTAINABLE DUBUQUE INTERN 0.42 $11,152 0.42 $11,109 0.42 $11,277 Total 0.42 $11,152 0.42 $11,109 0.42 $11,277 Neighborhood Development - CDBG Fund 26072800 61010 260 5100 GE-35 NEIGHBORHOOD DEVELOP SPEC.0.72 $57,626 0.52 $43,194 0.45 $37,502 Total 0.72 $57,626 0.52 $43,194 0.45 $37,502 Neighborhood Development - General Fund 10072800 61010 260 5100 GE-35 NEIGHBORHOOD DEVELOP SPEC.0.28 $22,410 0.48 $39,262 0.55 $45,837 Total 0.28 $22,410 0.48 $39,262 0.55 $45,837 City Manager - PT General Fund 10072100 61020 100 3465 NA-47 MANAGEMENT INTERN 0.60 $—0.60 $—0.60 $3,449 10072100 61020 100 225 GE-25 COMMUNICATIONS ASSISTANT 0.75 $32,682 0.75 $33,307 0.75 $35,568 Total 1.35 $32,682 1.35 $33,307 1.35 $39,017 TOTAL CITY MANAGER'S OFFICE 9.77 $834,914 9.77 $859,991 9.77 $825,648 -71- Capital Improvement Projects by Department/Division CITY MANAGER'S OFFICE CIP Number Capital Improvement Project Title FY 16 Actual Expense FY 17 Actual Expense FY 18 Adopted Budget FY 19 Recomm'd Budget 1002177 BUDGET OFFICE REMODEL 11,266 ——— 1021070 GIS SYSTEM IMPLEMENTATION ———160,500 1021238 NEIGHBORHOOD GRANTS 3,405 4,268 10,000 — 1022317 ALL-AMERICA CITY AWARD ———15,000 2601238 NEIGHBORHOOD GRANTS 11,945 8,484 14,560 14,560 3502218 SUSTAINABILITY INITIATIVE 752 ——— CITY MANAGER'S OFFICE TOTAL 27,367 12,752 24,560 190,060 -72- PRGRM/ DEPT PROJECT DESCRIPTION FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 TOTAL PAGE CITY MANAGERS OFFICE Community and Economic Development Neighborhood Grants $14,560 $14,560 $14,560 $14,560 $14,560 $72,800 311 General Government Aerial Orthophotography $160,500 $—$52,500 $—$55,500 $268,500 312 All American City Award $15,000 $—$—$—$—$15,000 314 Municipal Green House Gas Inventory $—$—$25,000 $—$25,000 $50,000 315 Total CIty Manager's Office $190,060 $14,560 $67,060 $14,560 $70,060 $406,300 -73- Personnel Office -74- This page intentionally left blank. -75- PERSONNEL OFFICE Budget Highlights FY 2017 Actual FY 2018 Budget FY 2019 Requested % Change From FY 2018 Budget Expenses Employee Expense 543,511 375,719 579,087 54.1 % Supplies and Services 127,005 117,798 134,230 13.9 % Machinery and Equipment ————% Total 670,516 493,517 713,317 44.5 % Resources Administrative Overhead Recharges 174,174 227,399 237,525 4.5 % Misc. Reimbursements 168,889 —211,324 —% Total 343,063 227,399 448,849 97.4 % Property Tax Support 327,453 266,118 264,468 (1,650) Percent Increase (Decrease)(0.6)% Personnel - Authorized FTE 3.63 3.63 3.63 Improvement Package Summary 1 of 2 This decision package would provide funding to hire a consulting firm to design, benchmark and prepare an estimated cost to implement a health savings account option. Related Cost:$5,000 Tax Funds Recurring Recommend - Yes Related Revenue:$2,376 Administrative Overhead Recurring Net Property Tax Cost:$2,624 Property Tax Impact:$0.001 0.01% Activity: Personnel 2 of 2 This decision package would provide funding for five wellness committee members to attend the Healthiest State Initiative Conference in Des Moines. Improved employee health and wellness and savings in health care costs are the goals of the Wellness Committee. Funding attendance for five wellness committee members to attend the Healthiest State Initiative Conference in Des Moines will equip wellness committee members with information to implement effective employee wellness strategies. The one-day conference provides access to training, tools, information, and resources necessary to change organizational culture, increase participation, contain costs, and improve employee health and well-being. The annual one-day conference is an opportunity to learn best practices and innovative methods for improving employee health and wellness. Related Cost:$725 Tax Funds Recurring Recommend - Yes Related Revenue:$345 Administrative Overhead Recurring Net Property Tax Cost:$380 Property Tax Impact:$0.0002 —% Activity: Personnel -76- Significant Line Items Employee Expense 1. FY 2019 employee expense reflects a 1.5% wage package increase. 2. The Iowa Public Employee Retirement System (IPERS) City contribution increased from 8.93% in FY 2018 to 9.44% in FY 2019. This resulted in an increase of City IPERS expense of $1,270 in the Personnel Office. The employee contribution increased from 5.95% in FY 2018 to 6.29% in FY 2019. 3. The City portion of health insurance expense decreased from $1,325 in FY 2018 to $1,193 in FY 2019 per month per contract which results in an annual cost savings of -$4,770 or -10.00%. 4. Insurance Premium increased from $0 in FY 2018 to $204,324 in FY 2019 based on FY 2018 actual cost. This line item represents the dental insurance premiums paid which is completely offset by employee payments in dental insurance premium revenue. 5. Administration Costs increased from $25,662 in FY 2018 to $27,100 in FY 2019. This line item represents flex medical spending plan administrative costs ($24,000), State of Iowa fee for the 509(A) certificate ($100), and Patient Centered Outcomes Research Initiative fee ($3,000), which are costs that cannot be paid from the self-insurance reserve. Supplies & Services 6. Consultant Services increased from $46,875 in FY 2018 to $53,475 in FY 2019 based on actual cost of health and prescription drug plan actuarial and benefit services ($36,500), 509(A) Certificate of Compliance ($975), Affordable Care Act compliance reporting ($8,000) and GASB 45 actuarial valuation ($3,000). 7. Criminal Background Check increased from $17,718 in FY 2018 to $20,486 in FY 2019 based on FY 2017 Actual of $14,431 and actual number of checks done in FY 2018. 8. Education and Training is increased from $9,470 in FY 2018 to $19,245 in FY 2019. This line item includes the employee tuition reimbursement program ($14,000); employee safety training ($2,500); and training for Personnel ($2,020). The employee tuition reimbursement program was increased from $5,000 in FY 2018 to $14,000 in FY 2019 based on actual reimbursement requests from the program. 9. Software License is increased from $9,038 in FY 2018 to $9,173 in FY 2019. This line item represents the annual maintenance fee for the online job application software. Revenue 10. Miscellaneous Reimbursements increased from $0 in FY 2018 to $7,000 in FY 2019. This line item represents the mid-range of actual employee flex plan forfeitures which partially covers the administrative costs of the employee flex plan ($24,000). 11. Dental Insurance Premium increased from $0 in FY 2018 to $204,324 in FY 2019. This line item represents employee paid premiums for Dental Insurance and offsets the expense. 12. Revenue received from Enterprise Funds for administrative overhead charges has increased from $227,399 in FY 2018 to $237,525 in FY 2019. -77- PERSONNEL OFFICE The Personnel Office is committed to providing expertise in attracting, developing and sustaining a high quality workforce committed to excellent services. SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES -78- PERSONNEL OFFICE The Personnel Office is supported by 3.63 full-time equivalent employees, which accounts for 81.18% of the department expense as seen below. Overall, the departments’ expenses are expected to increase by 44.54% in FY 2019 compared to FY 2018. Expenditures by Category by Fiscal Year -79- PERSONNEL OFFICE Overview The City of Dubuque Personnel Office is responsible for carrying out all the activities essential to the effective administration of the personnel function such as: 1. Assisting operating departments in the areas of recruitment, selection, placement, and training of employees 2. Representing the City in collective bargaining with five employee unions and administering union contracts 3. Maintaining centralized personnel records 4. Administering the Non-bargaining Unit Personnel Manual 5. Administering all benefits 6. Ensuring compliance with state and federal employment related laws and regulations and overseeing the safety function 7. Administering, through the Health Care Committee, health, prescription drug, dental, life, and disability insurance plans 8. Maintaining all workers compensation records and coordinating claims management with the third party administrator and department managers Position Summary FY 2019 Personnel Manager 1.00 Personnel Assistant 1.00 Secretary 1.00 Secretary PT 0.63 Total FT Equivalent Employees 3.63 Highlights of the Past Year The Healthcare Committee implemented three additional clinical drug prescription programs since 2012. The programs are step therapy, prior authorization and drug quantity management. Savings related to these programs from June 1, 2012 through August 31, 2017 is $307,256. On August 3, 2015, the City entered into an agreement with our pharmacy benefit manager that will provide additional savings through higher formulary rebates and drug discounts. The annual savings over the next three years is $756,465. On July 1, 2017, Wellmark Blue Cross Blue Shield of Iowa became the City’s third-party administrator for the medical plan. The projected savings for Fiscal Year 2018 is $1,215,000. In the spring of 2017, agreements were reached for a five-year period with the Firefighters Association and the Teamsters, Transit and Operating Engineers Unions. -80- PERSONNEL OFFICE Future Initiatives Continue staff participation on the ICC Steering Committee to increase understanding across cultures when delivering City services and creating a welcoming community and organization. Continue to implement changes to the health and prescription drug plans in order to contain the increase in cost of providing these coverages. Conduct a market check of the City’s pharmacy benefit management services. Conduct a request for proposal for health benefit consulting and actuarial services. Performance Measures Personnel Office - Activity Statement The Personnel Office is committed to providing expertise in attracting, developing and sustaining a high quality workforce committed to excellent services. Goal: Financially Responsible, High Performance City Organization Outcome #1: Ensure equal employment opportunities for all employees and applicants for employment. The Personnel Office provides leadership and services to maximize the potential and ability of employees and promote employee success. • Top talent is recruited by coordinating, advertising, screening, interviewing, testing and selection Employee Demographics Fiscal Year 2017 Male Female White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native Total All Columns 650 22 13 1 0 342 16 8 2 0 1054 Fiscal Year 2012 Fiscal Year 2013 Fiscal Year 2014 Fiscal Year 2015 Fiscal Year 2016 Fiscal Year 2017 Retirements 14 31 19 16 21 22 Vacancies 90 86 88 82 81 55 Applications Processed 5,407 5,360 3,761 3,349 4,223 2,547 Civil Service Applications 862 1,138 1,085 863 714 702 -81- PERSONNEL OFFICE Employment Applications White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native Unknown Other July 2016 through June 2017 2047 199 63 45 12 133 46 New Hires July 2016 through June 2017 207 11 7 5 0 0 0 Outcome #2: Provide compensation and benefits plan that promotes a satisfied and engaged workforce. The City is able to attract and retain highly skilled employees by providing a competitive compensation and benefit package resulting in high quality and innovative services for the Citizens of Dubuque. Maintain a comprehensive and sustainable benefits package: • Analyze benefits and recommend changes as needed to ensure a competitive benefit package • Oversee the medical, prescription drug, disability and life insurance programs, the flexible spending program and all other employee benefit programs • Minimize healthcare premium increases for the City and employees • Support the development and maintenance of the City’s classification system to ensure competitive salaries to enable the City to hire and retain the best qualified employees -82- This page intentionally left blank. -83- Recommended Operating Revenue Budget - Department Total 67 - PERSONNEL Fund Account Account Title FY16 Actual Revenue FY17 Actual Revenue FY18 Adopted Budget FY19 Recomm'd Budget 100 53550 SELF INSURANCE PREMIUMS 0 155,657 0 204,324 100 53551 SELF INS. PREM. COBRA 0 789 0 0 100 53605 MISCELLANEOUS REVENUE 11,722 12,402 5,941 7,000 100 53620 REIMBURSEMENTS-GENERAL 9 42 0 0 53 - MISCELLANEOUS 11,731 168,890 5,941 211,324 100 59610 FR WPC OPERATING 21,014 53,786 81,325 83,278 100 59620 FR STORMWATER OPERATING 14,667 17,203 18,738 19,503 100 59630 FR PARKING OPERATING 7,567 8,875 9,356 9,535 100 59640 FR WATER UTILITY 0 0 4,974 14,990 100 59670 FR REFUSE COLLECTION 56,999 66,849 66,402 68,580 100 59940 FR DMASWA 23,415 27,461 40,663 41,639 59 - TRANSFER IN AND INTERNAL 123,662 174,174 221,458 237,525 67 - PERSONNEL TOTAL 135,393 343,064 227,399 448,849 -84- Recommended Operating Expenditure Budget - Department Total 67 - PERSONNEL Fund Account Account Title FY16 Actual Expense FY17 Actual Expense FY18 Adopted Budget FY 19 Recomm'd Budget 100 61010 FULL-TIME EMPLOYEES 219,999 231,953 231,814 235,295 100 61020 PART-TIME EMPLOYEES 25,836 29,223 26,178 23,920 100 61050 OVERTIME PAY 654 1,455 0 0 100 61310 IPERS 22,011 23,453 23,039 24,469 100 61320 SOCIAL SECURITY 18,061 19,211 19,736 19,830 100 61410 HEALTH INSURANCE 48,411 47,700 47,700 42,930 100 61411 INSURANCE PREMIUM (2,260)158,777 0 204,324 100 61413 ADMINISTRATION COSTS 25,662 30,510 25,662 27,100 100 61415 WORKMENS' COMPENSATION 890 919 927 834 100 61416 LIFE INSURANCE 184 184 463 185 100 61660 EMPLOYEE PHYSICALS 806 128 200 200 61 - WAGES AND BENEFITS 360,254 543,513 375,719 579,087 100 62010 OFFICE SUPPLIES 3,066 2,903 3,127 2,903 100 62030 POSTAGE AND SHIPPING 2,415 2,687 2,415 2,687 100 62031 PROCESSING MATERIALS 318 352 324 352 100 62061 DP EQUIP. MAINT CONTRACTS 1,338 1,338 1,403 1,668 100 62090 PRINTING & BINDING 79 229 680 680 100 62110 COPYING/REPRODUCTION 1,557 1,290 1,557 1,290 100 62130 LEGAL NOTICES & ADS 7 1,341 700 700 100 62170 SUBSCRIPTIONS-BOOKS-MAPS 3,723 3,814 3,797 3,814 100 62190 DUES & MEMBERSHIPS 645 414 840 949 100 62208 GENERAL LIABILITY INSURAN 2,245 2,320 2,437 2,174 100 62209 FIDUCIARY LIABILITY 0 2,820 6,900 4,000 100 62310 TRAVEL-CONFERENCES 0 180 1,000 1,000 100 62320 TRAVEL-CITY BUSINESS 312 653 1,000 1,000 100 62360 EDUCATION & TRAINING 12,229 19,429 9,470 19,245 100 62421 TELEPHONE 827 856 876 856 100 62436 RENTAL OF SPACE 528 504 504 504 100 62660 DATA PROCESSING 3,955 4,041 4,137 4,274 100 62663 SOFTWARE LICENSE EXP 9,066 9,173 9,038 9,173 100 62697 LABOR RELATIONS 0 0 3,000 3,000 100 62713 LEGAL SERVICES 4,670 0 0 0 100 62716 CONSULTANT SERVICES 35,079 58,204 46,875 53,475 100 62717 CRIMINAL BACKGROUND CHECK 17,370 14,431 17,718 20,486 100 62731 MISCELLANEOUS SERVICES 42 27 0 0 62 - SUPPLIES AND SERVICES 99,471 127,006 117,798 134,230 100 72418 TELEPHONE RELATED 0 0 375 0 71 - EQUIPMENT 0 0 375 0 67 - PERSONNEL TOTAL 459,725 670,519 493,892 713,317 -85- Recommended Expenditure Budget Report by Activity & Funding Source 67 - PERSONNEL HUMAN RESOURCES - 72700 FUNDING SOURCE: GENERAL Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget EQUIPMENT —375 — SUPPLIES AND SERVICES 127,005 117,798 134,230 WAGES AND BENEFITS 543,511 375,719 579,087 HUMAN RESOURCES 670,516 493,892 713,317 PERSONNEL TOTAL $670,516.03 $493,892.00 $713,317.00 -86- C I T Y O F D U B U Q U E , I O W A DEPARTMENT DETAIL - PERSONNEL COMPLEMENT 67 PERSONNEL DEPT. FY 2017 FY 2018 FY 2019 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 9300 GE-41 PERSONNEL MANAGER 1.00 $113,720 1.00 $115,549 1.00 $117,281 100 9100 GE-31 PERSONNEL ASSISTANT 1.00 $63,371 1.00 $68,613 1.00 $69,642 100 225 GE-25 SECRETARY 1.00 $46,666 1.00 $47,652 1.00 $48,372 TOTAL FULL TIME EMPLOYEES 3.00 $223,757 3.00 $231,814 3.00 $235,295 61020 Part Time Employee Expense 100 225 GE-25 SECRETARY 0.63 $23,190 0.63 $26,178 0.63 $23,920 TOTAL PART TIME EMPLOYEES 0.63 $23,190 0.63 $26,178 0.63 $23,920 TOTAL PERSONNEL DEPT 3.63 $246,947 3.63 $257,992 3.63 $259,215 -87- CITY OF DUBUQUE, IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2017 FY 2018 FY 2019 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Personnel/Human Services - FT General Fund 10072700 61010 100 225 GE-25 SECRETARY 1.00 $46,666 1.00 $47,652 1.00 $48,372 10072700 61010 100 9300 GE-41 PERSONNEL MANAGER 1.00 $113,720 1.00 $115,549 1.00 $117,281 10072700 61010 100 9100 GE-31 PERSONNEL ASSISTANT 1.00 $63,371 1.00 $68,613 1.00 $69,642 Total 3.00 $223,757 3.00 $231,814 3.00 $235,295 Personnel/Human Services - PT General Fund 10072700 61020 100 225 GE-25 SECRETARY 0.63 $23,190 0.63 $26,178 0.63 $23,920 Total 0.63 $23,190 0.63 $26,178 0.63 $23,920 TOTAL PERSONNEL DEPT.3.63 $246,947 3.63 $257,992 3.63 $259,215 -88- This page intentionally left blank. City Manager’s Office Administration –Management -Legislative 1 Michael C. Van Milligen, City Manager Teri Goodmann, Assistant City Manager Cori Burbach, Assistant City Manager Juanita Hilkin, Office Manager Stephanie Valentine, Secretary “Dubuque 2032 is a sustainable and resilient city and an inclusive and equitable community. Dubuque 2032 has preserved our Masterpiece on the Mississippi, has a strong, diverse economy and expanding connectivity. Our residents experience healthy living and active lifestyles; have choices of quality, livable neighborhoods; have an abundance of fun things to do; and are engaged in the community.” The Dubuque 2032 Vision Statement 2 People -Quality Customer Service & deliver services that exceed expectations -Improve leadership capacity & increase leadership effectiveness -Attract, engage & retain high quality, diverse workforce -Invest in employee health & safety Planning -Perform the duties & responsibilities in the City Charter -Insure economic prosperity, environmental/ecologica l integrity and social/cultural vibrancy exist and are part of daily activities Partnering -Foster Local, State, Regional, Federal and International partnerships to implement community vision -Increase citizen engagement in local governance -Develop team- processes that lead to innovative solutions Performing -Measures of productivity, how much did we do? -Measures of efficiency, how well did we do it -Measurement of quality, is anyone better off? -Value to Citizens and Community Success is about People, Planning & Partnering Leading to Outcomes 3 City Administration Partnerships 4 •Private businesses •GDDC •Dubuque Area Chamber of Commerce •Fountain of Youth •Dubuque Initiatives •Dubuque area colleges/universities Robust Local Economy:Diverse Businesses & Jobs With Economic Prosperity •Crescent Community Health Center •Dream Center •University of Iowa Flood Center Vibrant Community: Healthy & Safe •CHI •Community Foundation of Greater Dubuque •HEART •Dubuque Main Street •Steeple Square Livable Neighborhoods & Housing: Great Places to Live •ESRI •Cartegraph •Socrata Financially Responsible, High Performance City Organization City Administration Partnerships 5 •Alliant Energy •Black Hills Energy •Catfish Creek Watershed Management Authority Sustainable Environment: Preserving & Enhancing Natural Resources •Inclusive Dubuque •3rd Grade Reading Initiative •NAACP •My Brothers Keeper members Partnership for a Better Dubuque: Building our Community that is Viable & Equitable •Dubuque Community School District •Travel Dubuque •America’s River •Arts Master Plan Implementation Task Force & Workgroups Diverse Arts, Culture, Parks & Recreation: Experiences & Activities •Broadband partnerships •Smarter Travel partners Connected Community: Equitable Transportation, Technology, Infrastructure & Mobility •All-America City award for Campaign for Grade-Level Reading •Grant funding for Eagle Point Park environmental restoration, Comiskey Park expansion, Blum property cleanup, Family Self-Sufficiency program, Intermodal Center promotion •Bee Branch Watershed receives Outstanding Achievement Award from US Conference of Mayors Highlights of the Past Year 6 Highlights of the Past Year •State and Federal Legislative Advocacy •Performance Measurement: Socrata implementation team •ICMA International Fellowship Exchanges •WebQA Citizen Response •Implementation of City Council Policy Agenda 7 Modeling Leadership Staff serving in leadership positions with National Organizations including: •National Civic League (NCL) •International City/County Management Association (ICMA) •EPA –Local Government Advisory Committee •Urban Sustainability Directors Network •STAR Communities •Mississippi River Cities & Towns Initiative •Metro Coalition •Iowa Environmental Council •National League of Cities Finance, Administration & Intergovernmental Relations Committee 8 Outcome: Maintain a competitive tax rate that minimizes the tax burden of citizens Dubuque’s proposed tax rate for FY19 is 2.71% less than FY18, and 27.2% lower than the FY1987 rate of $14.58 per thousand. Nearly 60% of city property tax is spent on public safety, public works and infrastructure. IMPACT: Dubuque has the second LOWEST taxes per capita in the state. Outcomes 9 Outcome: Provide the resources, tools and partnerships to insure the successful implementation of the City Council Goals & Priorities IMPACT: In the past three years, the City has received over $133 million in federal and state grants to help fund projects and keep City taxes and fees down. Outcomes 10 Outcome: Maintain an efficient citizen response rate IMPACT: In Fiscal Year 2017 over 82% of citizen issues in the City Manager’s office were resolved in 10 days or less The average time to resolve a citizen issue from initiation to completion was less than 13 days. This is a 10% improvement from FY16 and a 21% improvement from FY15. Outcomes 11 Recommended Funding •Bi-Annual Resident Satisfaction Survey -$13,000 ($6,821 Net Property Tax) •Denver Peak Academy LEAN Training-$11,000 ($5,771 Net Property Tax) •All America City Award CIP -$15,000 in FY2019 12 •City Council 2017-2019 Policy Agenda •Socrata & Performance Measurement Work •HUD Resiliency Grant implementation –Year 3 •Partnership Strategy at State and Federal Level •Management Philosophy & New Employee training •International Fellowship Exchange Programs •Supporting partnership to achieve community goals Future Initiatives 13 Neighborhood Development 14 Neighborhood Development Specialist Jerelyn O’Connor Neighborhood Development ~ To empower citizen leaders to create sustainable networks that promote a vibrant, healthy and livable community. Neighborhood Associations are critical partners in improving the quality of life in Dubuque. Neighborhood Development 15 Downtown Neighborhood Association 16 Partnerships •Neighborhood Associations •Downtown Dubuque Christian Outreach •St. Mark Youth Enrichment •Multicultural Family Center •Americorps •Steeple Square •Immanuel Church •Local colleges •Community Housing Initiatives •True North Development Corporation •Inclusive Dubuque •Community Foundation 17 Neighborhood Development 18 19Neighborhood Development Arlington Garden Community Building and Neighborhood Grants Future Initiatives 20 •Support organization of a resident led Washington Neighborhood Association •Work with Fenelon-Hill and Hilltop Ivy-League Neighborhoods to return them to active functioning neighborhood groups. •Support efforts of True North Development Corporation to revitalize Dubuque’s urban core and north end. •Development of a Coalition of Neighborhoods so Associations can learn from each other and facilitate partnerships. Encourage coalition to identify training opportunities to grow capacity building and leadership. “Dubuque is a viable, livable and equitable community.” Economic Prosperity | Social/Cultural Vibrancy | Environmental Integrity 21 The Beginning Citizen Engagement from the Start An Organized & Collaborative Approach By and For Citizens Community Engagement is Occurring Across a Broad Spectrum Sustainable Dubuque is the City’s Brand 22 Resilient Community Advisory Commission •Recruitment & Orientation •2017-2018 Strategic Planning •STAR Communities Rating Analysis & Planning •University of Nebraska-Lincoln Climate Adaptation Report •Design and Resiliency Team Assessment: Climate Adaptation & Social Resiliency 23Highlights of the Past Year Community-Wide Solar Strategy •Utility-scale Installations: 5 MW •City of Dubuque Fire Stations: 150 kW on 5 stations 24Highlights of the Past Year Partners 4 Places Equity Grant •Develop equitable engagement learning cohort •Develop equity action plans in pilot City departments •Implement projects identified as priorities by residents of the Washington Neighborhood 25Highlights of the Past Year Highlights of the Past Year 26 Green Iowa Americorps, Q 1 2018 •41 audits performed, 32 of which were for populations in need •41 outreach & education programs: •St Mark’s Youth Enrichment •EcoMovie Night •Loras College Food Waste Audit •Tree Plantings & Roadside Cleanup Highlights of the Past Year 27 Expansion: Sustainable Schools Corps Roosevelt Marker Recycling Program St. Columbkille’s Biology Exploration Game of Floods @ Roosevelt STEM Day Growing Sustainable Communities Conference 28Highlights of the Past Year 546 170 250 20 Attendees Growing Sustainable Communities IA APWA Upper Midwest APA Heartland Sustainability Directors Network 10th Anniversary: 546 attendees from 23 states Outcomes: Partner for Sustainability 29 Sustainable Dubuque Community Grants Program Smokestack Pocket Park FY 2014/15 Actual FY 2015/16 Actual FY 2016/17 Actual Number of awards given (as percent of total applications received) 25 (56%)15 (50%)12 (50%) Driftless Farm & Food Fest Dubuque Farmers Market (Dubuque Main Street) Dubuque Museum of Art The Smokestack St Mark’s Youth Enrichment Winter Farmers Market Crescent Community Health Center Dubuque Trees Forever Opening Doors Camp Albrecht Acres Dubuque Democratic Socialists Dubuque Interfaith Power & Light Future Initiatives •2019 STAR Community Recertification: $4,000 ($2,099 Net Property Tax) •Municipal Greenhouse Gas Inventory CIP: $25,000 in FY2021 and FY2023 30 Recommended Funding Future Initiatives 31 •Sustainable Community Coordinator Hiring •Implementation of Community-Wide Energy Strategy •Global Covenant of Mayors: •Reporting of Municipal & Community GHG Emissions •Update of 50% by 2030 Community Climate Action & Resiliency Plan •2019 STAR Communities Re-certification GIS OFFICE NIKKI BREITSPRECKER GIS COORDINATOR/ANALYST RECOMMENDED GIS OFFICE IMPROVEMENTS IMPROVEMENT PACKAGE •FULL-TIME GIS APPLICATIONS SPECIALIST •BEGIN JANUARY 2019 •ADDITIONAL SUPPORT FOR STRATEGIC PARTNERING AGENCIES AND TRUE NORTH INITIATIVE •INCLUDES OFFICE RENOVATION ON 3RD FLOOR OF CITY HALL •DESKTOP COMPUTER CAPITAL IMPROVEMENT PACKAGE (CIP) •AERIAL ORTHOPHOTOGRAPHY AND LIDAR DATA COLLECTION •UPDATED AERIAL IMAGERY MEETING FAA STANDARDS •UPDATED CONTROL NETWORK FOR SURVEYING DUBUQUE-AREA PROJECTS •CREATION OF NEW CONTOURS BASED ON LIDAR INFORMATION Budget office Jennifer Larson, Budget Director Alexis Steger, Senior Budget Analyst John Tharp, Grant Administrator 81 BUDGET AWARD •Received GFOA Distinguished Budget Presentation Award •12th Consecutive Year •Special Recognition for Capital Budget Presentation •Working towards Special Recognition in Performance Measures within the next two years. 82 HUD RESILIENCY •$31.5 Million Award •John Tharp –Grant Administrator •Manage Budget, Expenses, & Regulations for procurement •Day-to-day processing •Collaboration with the Iowa Economic Development Authority and University of Iowa Flood Center •Tracking progress and developing a replicable model •Assisting in public notifications & updates 83 BUDGET DOCUMENT SOFTWARE •Implemented Remainder of Wdesk •Citizen’s Guide Completed Summer 2017 •New CIP Prioritization Process Completed 84 BUDGET PROCESS •Budget Leadership Group was formed to create efficiencies in the budget process •FY 2019 –New Capital Improvement Program Process •Upcoming Task for the Group –Using equity tools through the entire budget process 85 BUDGET PROCESS 86 FUTURE INITIATIVES •Outcome: Financially Responsible, High Performance City Organization •Performance Measure Reporting •Efficiencies through process •Public outreach •Process Review of Budgeting for Assets •Research Priority Based Budgeting for Operating 87 Randy Peck, Personnel Manager Gina Noel, Personnel Assistant Tusdee Blus, Secretary Amanda Koppes, Part-Time Secretary 88 PERSONNEL OFFICE HIGHLIGHTS OF THE PAST YEAR The City implemented two additional prescription drug programs –Step Therapy and Enhanced Prior Authorization. These programs went into effect in June of 2012. As of December 31, 2017, the cost savings related to these programs is $352,786. The calendar year 2017 savings was $101,820. 89 HIGHLIGHTS OF THE PAST YEAR Current discounts and rebates will save the city over $750,000 in prescription drug costs over three years. On July 1, 2017, Wellmark Blue Cross Blue Shield of Iowa became the City’s third-party administrator and stop loss insurance for the medical plan. The projected savings for Fiscal Year 2018 is $1,600,000. Completed a market check of the City’s pharmacy benefit management services. The projected annual savings is $243,808. 90 City portion of city employee health insurance expense projected to decrease from $1,325/month per contract to $1,192/month per contract 10% reduction in FY2019 = General Fund savings of $634,875 Estimates for FY2019-2022 increased by 6.32%/year New Third Party Administrator Savings for FY2018 projected at $897,443 (8.1%) under FY2017 HEALTH INSURANCE HIGHLIGHTS OF THE PAST YEAR $12,525,253 $10,499,899 $2,025,354 FY2019 Savings Due to New TPA and Pharmacy Coalition HIGHLIGHTS OF THE PAST YEAR 9 2 HEALTH INSURANCE Fiscal Year Amount % Change Amount % Change Amount 2016 Actual $9,622,297 2017 Actual $11,080,429 15.15 % 2018 Projected $11,780,712 6.32%$10,182,986 -8.10% 2019 Projected $12,525,253 6.32%$10,499,899 Without TPA RFP With Wellmark With Wellmark and New Pharmacy Coalition In the spring of 2017, agreements were reached for a five-year period with the Firefighters Association and the Teamsters, Transit and Operating Engineers Unions. HIGHLIGHTS OF THE PAST YEAR 93 OUTCOMES Goal: Planned and Managed Growth Outcome #1: Ensure equal employment opportunities for all employees and applicants for employment. Top talent is recruited by coordinating, advertising, screening, interviewing, testing and selection. 94 Employee Demographics Fiscal Year 2017 Male Female White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native Total All Columns 650 22 13 1 0 342 16 8 2 0 1054 61.7%2.1%1.2%.09%.0%32.4%1.5%.76%.19%0%99.94% 95EMPLOYEE DEMOGRAPHICS OF WORKFORCE APPLICATIONS / NEW HIRE DEMOGRAPHICS Employment Applications White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native Unknown Other Fiscal Year 2017 2047 199 63 45 12 133 46 New Hires Fiscal Year 2017 207 11 7 5 0 0 0 96 OUTCOMES Outcome #2: Provide compensation and benefits plan that promotes a satisfied and engaged workforce. Maintain a comprehensive and sustainable benefits package: Analyze benefits and recommend changes as needed to ensure a competitive benefit package. 97 OUTCOMES Manage: Medical Prescription drugs Disability and life insurance programs Flexible spending program Other employee benefit programs 98 OUTCOMES Minimize healthcare premium increases City and employees Manage City’s pay classification system: System is based on internal equity Competitive salaries Hire and retain best qualified employees Increase the diversity of applicants for City positions 99 Intercultural Competency Steering Committee Increase understanding across cultures when delivering city services Create a welcoming community and organization Health and prescription drug plans Contain increase in cost of providing coverage . FUTURE INITIATIVES 100 Funding to hire a consulting firm to design, benchmark and prepare an estimated cost to implement a health savings account option. $5,000 (Net Property Tax Impact $2,624) Funding for five wellness committee members to attend the Healthiest State Initiative Conference in Des Moines. $725 (Net Property Tax Impact $380) IMPROVEMENT PACKAGES 101 PARTNERSHIPS For the People Fountain of Youth Local Colleges Iowa Works Iowa Vocational Rehabilitation Services NAACP Greater Dubuque Development Corporation Dubuque Area Labor Management Council Home Base Iowa United Way 102 QUESTIONS? 103