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Emergency Communications Center FY19 Budget Presentaton Copyrighted February 22, 2018 City of Dubuque Public Hearings # 2. ITEM TITLE: Emergency Communications FY2019 Budget Presentation SUMMARY: SUGGESTED DISPOSITION: ATTACHMENTS: Description Type FY19 Emergency Communications Budget Supporting Documentation Recommendation Emergency Communications Center 17- This page intentionally left blank. -18- EMERGENCY COMMUNICATIONS FY 2017 FY 2018 FY 2019 % Change From Budget Highlights Actual Budget Requested FY 2018 Budget Expenses Employee Expense 1,366,215 1,427,796 1,440,944 0.9 % Supplies and Services 53,309 75,639 98,403 30.1 % Machinery and Equipment 349 — 6,276 — % Debt Service 21,080 20,619 21,060 2.1 % Total Expenses 1,440,953 1,524,054 1,566,683 2.8 % Resources Operating Revenue 468,856 512,915 510,167 (0.5)% Sales Tax 20% for Debt Abatement 21,080 20,619 21,060 2.1 % Total Resources 489,936 533,534 531,227 (0.4)% Property Tax Support 951,017 990,520 1,035,456 44,936 Percent Increase (Decrease) 4.5 % Personnel -Authorized FTE 17.30 17.55 18.28 Improvement Package Summary 1 of 7 This improvement package would provide for an additional full-time Public Safety Dispatcher (0E-09F). This would Increase staffing levels to four persons during daytime hours during the week. The additional full-time position is needed due to an increase in calls for service, increase in severity of calls, additional processing time on calls due to Emergency Police Dispatch and Emergency Fire Dispatch, and additional paperwork. The additional full-time Public Safety Dispatcher would reduce the stress handled by daytime staff. The dispatchers are frequently placing calls on hold to answer additional phones. This can cause issues if 911 callers are being placed on hold to answer administrative lines. This full-time position would be a first in line call taker and would be first to answer phones and be dedicated to the caller. Currently, the three dispatchers have to answer phones and also talk to responders on the radio, which can cause a lapse in pre-arrival medical instructions or citizens uncertainty that the dispatcher has heard the reason for their call. Related Cost: $ 80,773 Tax Funds Recurring Recommend - No Related Revenue: $ 26,924 Dubuque County Recurring Net Cost: $ 53,849 Property Tax Impact: $ 0.0215 0.20% Activity: Emergency Communications 2 of 7 This improvement package would provide for a part-time Records Clerk (NA-48A) (+0.725 FTE or 1,508 hours annually). The changes in Iowa State Code has created additional paperwork for the dispatchers to handle. The increasing amount of warrants being issued as well as increased amounts of warrant validation have added to the already Public Safety Dispatcher workload. -19- This part-time Records Clerk would take some of the paperwork duties from the dispatcher and let the dispatchers have more time to take and handle calls from citizens. This position would be responsible for warrant entry, maintenance, and validations in the National Crime Information Center. This position would also run criminal background, gun permit checks and background checks for all law enforcement agencies and have various other clerical duties as needed. Related Cost: $ 31,429 Tax Funds Recurring Recommend -Yes Related Revenue: $ 10,476 Dubuque County Recurring Net Cost: $ 20,953 Property Tax Impact: $ 0.0084 0.08% Activity: Emergency Communications 3 of 7 This improvement package would provide for an interface between the computer aided dispatch interface software and the milestone video software. This interface would allow dispatchers to have access to the city's surveillance and traffic cameras from each of their workstations. Currently, there is only one workstation that has access to the cameras. When dispatchers are taking a call and there is a camera in the area, an icon lights up on the screen advising that there is a camera in the area. The dispatcher could click on the icon and see the cameras in the area. This would allow each dispatcher to have access to the cameras and not have to wait for the dispatcher at the camera workstation to bring up the camera for monitoring. Related Cost: $ 28,600 Tax Funds Recurring Recommend -Yes Related Revenue: $ 9,533 Dubuque County Recurring Net Cost: $ 19,067 Property Tax Impact: $ 0.0076 0.07% Activity: Emergency Communications 4 of 7 This improvement package would provide for a consultant to provide quality assurance on all calls received by the Communications Center. The consultant would log in and review cases from Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch. The consultant would then provide scorecards for each case and each dispatcher would be able to review their compliance scores. This would provide the dispatchers with analysis on things they do well and things they need improvement on. The company would do this on a weekly basis and will provide necessary feedback on areas where help is needed. This would be done so that all dispatchers are using and following the protocols. These protocols follow national criteria for questioning and providing pre-arrival and post-dispatch instructions to the caller. These are designed to assist in providing officer/ firefighter safety as well as providing safety to the citizens of and visitors to Dubuque. If this were to be done by current staffing levels, it would require each of the four Lead Dispatchers to be taken off a radio for one shift per week to listen to a percentage of the calls and fill out a quality assurance scoring and feedback form. The Dubuque Fire Chief feels that these protocols, as well as outside quality assurance would assist them in their process of becoming an accredited Fire department.A quality assurance consultant would allow the Communications Center to provide better services to the citizens and visitors of Dubuque County. -20- Related Cost: $ 72,000 Tax Funds Recurring Recommend - No Related Revenue: $ 24,000 Dubuque County Recurring Net Cost: $ 48,000 Property Tax Impact: $ 0.0192 0.18% Activity: Emergency Communications 5 of 7 This improvement package would provide for a full-time Assistant Manager (GE-32F) for the Emergency Communications Center. This position would assist in managing all aspects of the Department. The Assistant Manager would be instrumental in the development of Standard Operating Guidelines and working towards the Communications Center becoming an accredited agency. This position would also be responsible for making sure that dispatchers are properly trained and are getting the additional training that is needed. This position would develop and implement a quality assurance program to make sure that the citizens of, and visitors to, Dubuque and Dubuque County are receiving the best assistance available. With the installation of Emergency Police and Emergency Fire Dispatch, we are required to audit multiple calls per dispatcher per month. This person would take some of the workload off of the Lead Dispatchers allowing them more time to assist the needs of the Citizens of Dubuque. The Assistant Manager would assist in developing and implementing strategies to increase the morale in the Center. This position would oversee scheduling and filling of shifts, oversee and take State Terminal Agency Coordinator responsibilities, decreasing some of the workload off staff. This position would maintain contact with all agencies that the Communications Center works with and assist in making sure all these agencies needs are met. This position would assist in finding better and more efficient procedures to provide the best assistance for citizens and end users. The non-recurring cost includes a workstation ($2,000); computer ($2,300); Dale Carnegie training ($2,100); smart phone ($376) and a one-time 40 hour training ($400). Related Cost: $ 96,733 Tax Funds Recurring Recommend - No Related Cost: $ 7,176 Tax Funds Non-Recurring Related Revenue: $ 34,636 Dubuque County Recurring Net Cost: $ 69,273 Property Tax Impact: $ 0.0277 0.26% Activity: Emergency Communications 6 of 7 This improvement package would provide for replacement of the computer and monitor that the Communication Center uses to monitor city traffic cameras. The current computer and monitor were recycled from the Engineering department to monitor traffic situations and traffic flow. The Communications Center has had this equipment for over three years. The Communications Center uses this computer and monitor to help officers with calls by viewing traffic accidents to see if additional resources will be needed. It is also used to help get responders to scenes safely as well as being able to monitor areas of crime and provide officers with officer/citizen safety or defendant information. Related Cost: $ 4,100 Tax Funds Non-Recurring Recommend -Yes Related Revenue: $ 1,367 Dubuque County Non-Recurring Net Cost: $ 2,733 Property Tax Impact: $ 0.0011 0.01% Activity: Emergency Communications -21- 7 of 7 This improvement package would provide for the retrofit of the Emergency Communications Manager's desk to be a standing desk and a new office chair. This funding would replace the desk base to allow the desk to be raised to a standing position. Due to long hours and back issues, sifting can be a struggle. This would allow the desk to be elevated so that the manager can stand at times while working. In addition, a new office chair to replace the chair over 13 years old is requested. Related Cost: $ 1,800 Tax Funds Non-Recurring Recommend -Yes Related Revenue: $ 600 Dubuque County Non-Recurring Net Cost: $ 1,200 Property Tax Impact: $ 0.0005 —% Activity: Emergency Communications Significant Line Items Employee Expense 1. FY 2019 employee expense reflects a 1.5% wage package increase. 2. The Iowa Public Employee Retirement System (IPERS) City contribution increased from 8.93% in FY 2018 to 9.44% in FY 2019. This resulted in an increase of City (PERS expense of$5,160 in Emergency Communications.The employee contribution increased from 5.95% in FY 2018 to 6.29% in FY 2019. 3. The City portion of health insurance expense decreased from $1,325 in FY 2018 to $1,193 in FY 2019 per month per contract which results in an annual cost savings of -$22,258 or-10.00%. 4. Overtime expense is unchanged from $5,391 in FY 2018 to $5,391 in FY 2019. FY 2017 actual was $16,458. 5. Sick leave payout expense is unchanged from $1,087 in FY 2018 to $1,087 in FY 2019. Supplies & Services 6. Office Equipment Rental is unchanged from $11,616 in FY 2018 to $11,616 in FY 2019 based on FY 2018 plus 0%. This line item represents the costs for the rental of the T-1 line provided by the state through the National Crime Information Center/Iowa Computer (NCIC). The direct line provides the City with access to the computer system for law enforcement related items such as but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law enforcement information from Iowa and nationally. 7. Software License increased from$17,299 in FY 2018 to $40,329 in FY 2019. In FY 2018 there was an additional medical license purchased which was a one-time expense and Data Maxx was replaced with a less costly vendor for the NCIC software. 8. Education and Training increased from $9,100 in FY 2018 to $9,340 in FY 2019 due to the cost of required training. _22_ 9. Conferences is unchanged from $8,000 in FY 2018 to $8,000 in FY 2019 . Regional and national conferences for the Association of Public-Safety Communications Officials-International and the Sungard training for the public safety software is budgeted. Machinery & Equipment 10. Equipment replacement items at the maintenance level include ($6,276): (1) Smart Phone $376 Recommended Improvement Items $5,900 11. Computers are replaced through 911 surcharge funds. It is important to note that most of the Equipment for the 911 center comes from 911 Board which is a County-wide Board. Debt Service 12. FY 2019 debt service is as follows ($21,060): FY19 Debt Final Call Service Debt Series Payment Source Purpose Payment Date 21,060 2012D G.O. Sales Tax 20% Tower Relocation 2027 2019 $ 21,060 Total FY18 Emergency Communications Debt Service Revenue 13. The Joint Communications Payment represents the amount Dubuque County pays for the support of the 911 center. It is 113 of the total operating estimate for FY 2019 of$504,988 (FY 2018 was $505,571).As the expenses increase or decrease, so does the County's share. -23- This page intentionally left blank. -24- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. City Manager's Office Emergency Communications SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES PLANNING The Communications Center works with different agencies in the Duouque area to ensure that all emergency needs are provided when requested by citizens and PEOPLE visitors of Dubuque. The Communications Center works with citizens and emergency response personnel to make sure that the needs of j--1 ! i I I the citizens are answered. _ , Elif • PARTNERSHIPS The Emergency Communications Department partners with many city, county and state departments as well as 11 non-profits and organizations though-out the city and county to provide quality services that are consistent with the City Council goals and priorities. -25- EMERGENCY COMMUNICATIONS Debt and Resources $1,200,000 $1,035,456 $951,017 $990,520 $1,000,000 $800,000 $600,000 $468,856 $512,915 $510,167 $400,000 $200,000 $0 Operating Revenue Property Tax Support 1. FY 2017 FY 2018 FY 2019 The Emergency Communication Department is supported by 18.28 full-time equivalent employees, which accounts for 91.97% of the department expense as seen below. Overall, the department's expenses are expected to increase by 2.80% in FY 2019 compared to FY 2018. Expenditures by Category by Fiscal Year $1,366,215 Employee Expense $1,427,796 $1,440,944 $53,309 Supplies and Services $75,639 $98,403 $349 Machinery and Equipment $— $6,276 $0 $500,000 $1,000,000 $1,500,000 FY 2017 FY 2018 U FY 2019 -26- EMERGENCY COMMUNICATIONS Overview The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Our dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. Dubuque County 9-1-1: always there, always ready. The Emergency Communications Center is also the after hours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24 hours a day, 7 days a week. Emergency Communications Position Summary FY 2019 Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 4.00 Public Safety Dispatcher- FT 9.00 Public Safety Dispatcher- PT 3.55 Records Clerk- PT 0.73 Total Full-Time Equivalent Employees 18.28 Highlights of Fiscal Year 2016 • Radio Vendor Contract Signed/Dubuque County Financing • Automated Dispatching of City Fire. Future Initiatives • Radio System Replacement • Remodeled Communications Center • Quality Assurance of Call Taking • Computer Aided Dispatch Interface to City Cameras Performance Measures Emergency Communications The Dubuque Emergency Communications Center strives to answer and dispatch calls within national guildelines and to dispatch appropriate personnel in order to provide the best outcomes and upmost safety to the citizens of Dubuque. Goal: Financially Responsible, High Performance Organization/' Outcome #1: Quicker response times for dispatch result in quicker response times for agencies involved and quicker citizens get requested services. • Provide expedient and effective handling of emergency calls including phone handling and radio dispatching of proper response units. • 97% of all calls answered in 10 seconds or less -27- EMERGENCY COMMUNICATIONS Range of Answer Times for All Emergency and Non Emergency Calls Total Number of Calls: 170,977 0.20% 1.82° 0.07% •0-10 Sec 167,411 Calls 10.001-20 Sec 3,119 Calls •20.001-30 Sec 350 Calls •30.001+Sec 97 Calls 97.91% 97.30% of all 911 calls are answered in 10 seconds or less (National Average is 90%) Range of Answer Times for Emergency 911 Calls Total Number of 911 Calls 29,154 $0.0-10 Sec • 10.001-20 Sec G 20.001-30 Sec ,. "• .4847 ■30.001 + SecpXjr , _ r t Z. c r «i%w ff C1,724:4;` • • tar N rt, ZTI' ��((��.ww 4 97.30% -28- EMERGENCY COMMUNICATIONS Total Calls for Service handled by the Dubuque Communications Center for FY16 and FYI 7 with the FY18 being the average change over the last 5 years added to the FYI 7 numbers: FY16 FY17 FY18 Revised Dubuque Police 58,820 56,184 57,487 Dubuque Co Sheriff 28,304 24,977 26,673 Dubuque Fire 6,221 6,598 6,875 County Fire* 2,431 2,468 2,621 County Law ** 11,643 10,658 11,086 No Agency Events 6,307 7,008 7,078 Total 113,726 107,893 111,820 *County Fire-Asbury Fire, Bernard Fire, Cascade Fire, Cascade Ambulance, Centralia/Peosta Fire, Dyersville Fire, Dyersville Ambulance, Epworth Fire, Farley Fire, Farley Ambulance, Holy Cross Fire, Key West Fire, LaMotte Fire, New Vienna Fire, Sherrill Fire, Worthington Fire, and Support Services. **County Law-Asbury, Cascade, Epworth, Farley, Dyersville, New Vienna, Peosta Police Departments and Dubuque County Conservation. Due to the increasing severity of calls and the time it takes to process calls, more manpower hours are required to handle calls. The speed of processing and the availability of personnel to respond affects the time it takes for citizens to get the help they request. Outcome #2: Education and outreach-To continue to teach the public appropriate use for 911 communications. Provide community outreach and education to the public to ensure appropriate use of 911 . • 1St grade Student in City of Dubuque And Dubuque County • When to call 911? • When to use non-emergency number? • How to dial 911 from different types of phones? • What to say to the 911 Dispatcher? • What to do to help get the correct personnel on the scene? FY16 FY17 Number of schools In Dubuque City/County presented class to 25 27 Number of classes taught 58 62 Number of students 1145 1240 -29- EMERGENCY COMMUNICATIONS • Other activities completed by the Communications Center staff for Community Outreach in the past year: • Cub/Boy Scout and Girl Scout Tours • High School and College Tours • Northeast Iowa Community College Safety Days • Western Dubuque Safety Day for 5th Grade Students • National Night Out • Rural Community Presentations • Dubuque County Fire Association Meetings • Dubuque County EMS Association meetings • State of Iowa 911 Council • Dubuque County Fire Association • Dubuque County EMS Association 4,�•tir 1, -� �.r .� \ .. h.t •t� lE I 4 • x �,. rbef Recommended Operating Revenue Budget - Department Total 12 -EMERGENCY COMMUNICATIONS FY16 Actual FY17 Actual FY18 Adopted FY19 Recomm'd Fund Account Account Title Revenue Revenue Budget Budget 100 46120 COUNTY PAYMENT-JT COMM 462,823 463,148 505,571 504,988 46-LOCAL GRANT AND REIMBURSE 462,823 463,148 505,571 504,988 100 51983 COPY FEES 1,920 2,530 1,920 2,000 51-CHARGES FOR SERVICES 1,920 2,530 1,920 2,000 100 53620 REIMBURSEMENTS-GENERAL 3,961 3,179 5,424 3,179 53-MISCELLANEOUS 3,961 3,179 5,424 3,179 400 59350 FR SALES TAX CONSTRUCTION 20,620 21,080 20,619 21,060 59-TRANSFER IN AND INTERNAL 20,620 21,080 20,619 21,060 12-EMERGENCY COMMUNICATIONS TOTAL 489,324 489,937 533,534 531,227 -31- Recommended Operating Expenditure Budget - Department Total 12 -EMERGENCY COMMUNICATIONS FY16 Actual FY17 Actual FY18 Adopted FY 19 Recomm'd Fund Account Account Title Expense Expense Budget Budget 100 61010 FULL-TIME EMPLOYEES 729,117 781,838 810,151 829,234 100 61020 PART-TIME EMPLOYEES 184,280 154,047 170,433 200,876 100 61050 OVERTIME PAY 22,221 16,458 5,391 5,391 100 61070 HOLIDAY PAY 16,473 18,900 42,160 20,071 100 61091 SICK LEAVE PAYOFF 711 1,417 1,087 1,087 100 61092 VACATION PAYOFF 3,782 2,682 0 0 100 61310 IPERS 85,005 86,714 91,814 99,400 100 61320 SOCIAL SECURITY 70,532 71,592 78,326 80,222 100 61410 HEALTH INSURANCE 217,851 222,584 222,598 200,340 100 61415 WORKMENS'COMPENSATION 3,365 3,601 3,828 3,273 100 61416 LIFE INSURANCE 600 648 1,608 650 100 61417 UNEMPLOYMENT INSURANCE 0 4,980 0 0 100 61660 EMPLOYEE PHYSICALS 663 755 400 400 61-WAGES AND BENEFITS 1,334,600 1,366,216 1,427,796 1,440,944 100 62010 OFFICE SUPPLIES 1,423 949 1,600 1,500 100 62030 POSTAGE AND SHIPPING 17 0 17 17 100 62061 DP EQUIP.MAINT CONTRACTS 3,718 3,718 1,215 2,483 100 62070 OFFICE EQUIP RENTAL 14,184 10,944 11,616 11,616 100 62090 PRINTING&BINDING 2,022 752 5,735 5,735 100 62110 COPYING/REPRODUCTION 724 1,132 724 1,131 100 62130 LEGAL NOTICES&ADS 1,248 794 700 700 100 62206 PROPERTY INSURANCE 794 670 691 0 100 62208 GENERAL LIABILITYINSURAN 6,978 7,769 8,158 6,848 100 62310 TRAVEL-CONFERENCES 280 5,444 8,000 8,000 100 62320 TRAVEL-CITY BUSINESS 2,059 1,356 2,100 2,000 100 62340 MILEAGE/LOCAL TRANSP 782 456 798 800 100 62360 EDUCATION&TRAINING 7,132 9,110 9,100 9,340 100 62421 TELEPHONE 3,460 6,174 6,156 6,174 100 62431 PROPERTY MAINTENANCE 367 151 830 830 100 62436 RENTAL OF SPACE 780 780 780 780 100 62663 SOFTWARE LICENSE EXP 10,595 2,990 17,299 40,329 100 62667 INTERNET SERVICES 159 120 120 120 62-SUPPLIES AND SERVICES 56,722 53,309 75,639 98,403 100 71211 DESKS/CHAIRS 0 0 0 1,800 100 72412 CABLE TV RELATED EQUIP 1,000 0 0 0 100 72414 TELEVISION 0 0 0 4,100 100 72418 TELEPHONE RELATED 0 349 0 376 71-EQUIPMENT 1,000 349 0 6,276 400 74111 PRINCIPAL PAYMENT 14,400 15,300 15,300 16,200 400 74112 INTEREST PAYMENT 6,220 5,780 5,319 4,860 74-DEBT SERVICE 20,620 21,080 20,619 21,060 12-EMERGENCY COMMUNICATIONS TOTAL 1,412,942 1,440,954 1,524,054 1,566,683 -32- Recommended Expenditure Budget Report by Activity & Funding Source 12 -EMERGENCY COAIMUNICATIONS EMERGENCY COMM. CENTER - 12100 FUNDING SOURCE:GENERAL Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget EQUIPMENT 349 — 6,276 SUPPLIES AND SERVICES 53,309 75,639 98,403 WAGES AND BENEFITS 1,366,215 1,427,796 1,440,944 IIM EMERGENCY COMM.CENTER 1,419,872 1,545,623 DEBT SERVICE - FUNDING SOURCE:DEBT SERVICE Account FY17 Actual Expense FY18 Adopted Budget FY19 Recomm'd Budget DEBT SERVICE 21,080 20,619 21M60 DEBT SERVICE 21,080 20,6 21,060 EMERGENCY COMMUNICATIONS TOTAL $ 1,440,952.31 $ 1,524,054.00 $ 1,566,683.00 -33- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL-PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FY 2017 FY 2018 FY 2019 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 86,166 1.00 $ 87,552 1.00 $ 88,864 100 6575 GE-30 LEAD DISPATCHER 4.00 $247,555 4.00 $251,548 4.00 $ 255,737 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 9.00 $473,618 9.00 $465,447 9.00 $ 476,429 TOTAL FULL TIME EMPLOYEES 14.00 $807,339 14.00 $804,547 14.00 $ 821,030 61020 Part Time Employee Expense 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.30 $ 161,992 3.55 $ 176,037 3.55 $ 179,638 100 NA-48 RECORDS CLERK 0.00 $ — 0.00 $ — 0.73 $ 26,842 TOTAL PART TIME EMPLOYEES 3.30 $ 161,992 3.55 $ 176,037 4.28 $ 206,480 TOTAL EMERG. COMM. DIVISION 17.30 $969,331 17.55 $980,584 18.28 $1,027,510 -34- CITY OF DUBUQUE,IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2017 FY 2018 FY 2019 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Emergency Comm.Center-FT 10012100 61010 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 86,166 1.00 $ 87,552 1.00 $ 88,864 10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 $ 247,555 4.00 $ 251,548 4.00 $ 255,737 10012100 61010 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 9.00 $ 473,618 9.00 $ 465,447 9.00 $ 476,429 Total 14.00 $ 807,339 14.00 $ 804,547 14.00 $ 821,030 Emergency Comm.Center-PT 10012100 61020 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.30 $ 161,992 3.55 $ 176,037 3.55 $ 179,638 10012100 61020 100 NA-48 RECORDS CLERK 0.00 $ — 0.00 $ — 0.73 $ 26,842 Total 3.30 $ 161,992 3.55 $ 176,037 4.28 $ 206,480 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 17.30 $ 969,331 17.55 $ 980,584 18.28 $ 1,027,510 -35- This page intentionally left blank. -36- BUDGET PRESENTATION February 22nd, 2018 ORGANIZATIONAL CHART Communication Center Manager Mark Murphy Lead Dispatcher Dan Bannon Lead Dispatcher Joe Young Lead Dispatcher Jessica George Lead Dispatcher Julie Rooney STAFF Full Time Part Time Amy Amberg 15 yrs 8 m Abbi Ryan 2 yr 9 m Marty Benda 2 yr 5 m Crystal Campbell 1 yr 8 m Dennis Boge 9 yrs 4 m Ben Dalsing 1 yr 8 m Jason Cox 2 yr 4 m Austin Millius 1 yr 3 m Jessica Gamble 10 yrs 5 m Grace Griffin (new) Brenda Hernandez 12 yrs 7 m Katelyn McDade (new) Rich Kapparos 10 yrs 4 m Lisa Lugrain 9 yrs 4 m PT Clerical Ragan Schumacher 2 yr 8 m FY2019 STAFF ADDITIONS Full Time Part Time FTE FY2008 11 2.79 FY2009 13 2.79 Added 2 FT Dispatchers FY2010 13 2.79 FY2011 13 2.79 Promoted Dispatcher to Lead FY2012 13 2.79 FY2013 13 2.79 FY2014 13 3.25 .46 FTE due to increase of PT hours 5 year average FY2015 13 3.25 FY2016 13.5 3.3 .50 FTE FT added 01-01-16 .05 FTE for additional PT FY2017 14 3.3 FY2018 14 3.55 .25 FTE to add 4th dispatcher on Sunday evenings FY2019 14 4.275 .725 FTE Part Time Records Clerk STAFFING LEVELS time of day Sunday Monday Tuesday Wednesday Thursday Friday Saturday 12:00-1:00 am 4 4 4 4 4 4 4 1:00-2:00 am 3 3 3 3 3 3 3 2:00-3:00 am 3 3 3 3 3 3 3 3:00-4:00 am 3 3 3 3 3 3 3 4:00-5:00 am 3 3 3 3 3 3 3 5:00-6:00 am 3 3 3 3 3 3 3 6:00-7:00 am 3 3 3 3 3 3 3 7:00-8:00 am 3 3 3 3 3 3 3 8:00 -9:00 am 3 3 3 3 3 3 3 9:00-10:00 am 3 3 3 3 3 3 3 10:00-11:00 am 3 3 3 3 3 3 3 11:00-12:00 pm 3 3 3 3 3 3 3 12:00-1:00 pm 3 3 3 3 3 3 3 1:00-2:00 pm 3 3 3 3 3 3 3 2:00-3:00 pm 3 3 3 3 3 3 3 3:00-4:00 pm 4 4 4 4 4 4 4 4:00-5:00 pm 4 4 4 4 4 4 4 5:00-6:00 pm 4 4 4 4 4 4 4 6:00-7:00 pm 4 4 4 4 4 4 4 7:00-8:00 pm 4 4 4 4 4 4 4 8:00-9:00 pm 4 4 4 4 4 4 4 9:00-10:00 pm 4 4 4 4 4 4 4 10:00-11:00 pm 4 4 4 4 4 4 4 11:00-12:00 am 4 4 4 4 4 4 4 COMM CENTER BREAKDOWN •Equipment •911 Surcharge funds •County Levy •State Funds •Operations-Staff & Day to Day •City Budget •$1,566,683 •1/3 reimbursed by County $510,1675 911 SURCHARGE FUNDING $517,040 $503,777 $487,125 $455,476 $433,781 $406,469 $386,804 $371,799 $354,959 $341,750 $52,482 $54,029 $57,013 $59,147 $60,836 $102,931 $171,612 $197,415 $205,230 $255,078 $569,522 $557,806 $544,138 $514,623 $494,617 $509,400 $558,416 $569,214 $560,189 $596,828 $0 $100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 Landline Wireless Total PHONE CALLS HANDLED 25,845 27,840 27,358 28,327 28,677 27,991 29,935 30,337 28,620 146,991 187,521 177,909 174,135 158,149 154,105 149,187 147,640 139,410 172,836 215,361 205,267 202,462 186,826 182,096 179,122 177,977 168,030 0 50,000 100,000 150,000 200,000 250,000 CY2009 CY2010 CY2011 CY2012 CY2013 CY2014 CY2015 CY2016 CY2017 911 Calls Admin Total CALLS FOR SERVICE CY2016 CY2017 Change % Change Dubuque Police 59,900 54,402 (5,498)-9.18% Dubuque County Sheriff 28,480 22,829 (5,651)-19.84% Dubuque Fire 6,605 6,599 (6)-0.09% County Fire 2,417 2,626 209 8.65% County Law 11,179 11,003 (176)-1.57% No Agency Events 7,061 7,047 (14)-0.20% Total 115,642 104,506 (11,136)-9.63% FY17 ACCOMPLISHMENTS •Text to 911 •Automated Dispatching Dubuque Fire Department •Reconfigured response protocols to change fire responses to certain calls •911 In the Schools •27 schools •62 classes •1240 students •City Cameras Added •More use to monitor active situations •More use to research crime PROJECTS IN THE WORKS ▪Smart 911 Facility ▪Increased Training for All Dispatchers ▪New NCIC/Iowa System Software ▪Communication Center Remodel ▪County-wide Radio System Upgrade ▪Elert & Associates ▪Racom IMPROVEMENT PACKAGES •Part Time Records Clerk Cost $31,429 •Paperwork duties from Dispatchers •Entries into Iowa/NCIC •Warrants •Articles •Validations •CAD Interface with Milestone Camera Software Cost $28,600 •Allows Dispatchers to access cameras from work stations IMPROVEMENT PACKAGES •City Traffic Camera –Computer and Monitor Replacement Cost $4,100 •Replacing recycled monitor and computer •Retrofit Desk and New Office Chair Cost $1,800 •Modify desk to allow to be elevated •Replace 11+ year old office chair QUESTIONS?