Welcome to Watersmart Information Brochure Copyrighted
April 16, 2018
City of Dubuque Consent Items # 9.
ITEM TITLE: Welcome to Watersmart Information Brochure
SUMMARY: City Manager transmitting the Welcome to Watersmart
Information brochure.
SUGGESTED DISPOSITION: Suggested Disposition: Receive and File
ATTACHMENTS:
Description Type
Welcometo Watersmart Information Supporting Documentation
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Masterpiece on the Mississippi W E L C 0 M E T 0 �
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A free online water management tool and payment Wlpi1:�,,u��,:�,,�,��.
portal for City of Dubuque water customers. ` ���
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www,cityofdubuque,org/watersmart �
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WaterSmart, Dubuque's new and improved, free water management tool and online payment portal,
helps you track your home's water use and spending with an easy-to-use web and mobile portal.
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View&Pay Bills My Daily Use My WaterScore Recommended I Want To...
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Due Feb 2],2018 Gallons Per Day Jan 6-Feb 2 DubUque
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Compa�e your Cufrent b�.11 -12':i Compare your past use 15':? IJice work,WaterSaver. Slgn up fo�unusual use
To retent past bills For this billing period Continue to use v�ater�visely. Savin9s up to A alerts
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Do I need a new water meter or any additional equipment to participate?
No. Each household and business in Dubuque received a new water meter with the city-wide � � � �
meter replacement program that ended in 2011. WaterSmart interfaces with these new meters.
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I have more than one utility account with the City of Dubuque.Am I able to
view all my accounts at once?
Yes, customers with multiple accounts are able to
access them all at once with WaterSmart.WaterSmart ; m,� 1 The City of Dubuque currently offers a
users can add additional accounts in "Account «mu�•-^ I 50% reduction in monthly refuse and
Settings." - -- _:,.,,,__�_ �' '� stormwaterfeesforresidentialpremises
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a��`� that qualify. Eligibility is based on
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CBfI I f0C0N0 flOtIfIC8tI0fIS If th0f0 IS UfIUSU81 �`"� '���'���� C. �"�� �� �� household size and income.
water consumption at my residence while I �► �
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am away? - _ ___
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Yes,you are able to set up alarms on yourWaterSmart
account to notify you if there is water usage while you There is a Water Leak Repair Grant
are gone. available to assist customers with the
cost of fixing a water leak. You may be
I already pay my water bill online through the City's website.Will that change? eligible for a 50°i reimbursement ot the
The City's existing online utility bill payment option,available at www.cityofdubuque.org/ cost to make repairs, up to$100.
utilitybilling, will eventually be transitioned to process entirely through WaterSmart.This is
anticipated to occur by the end of 2018.At that point,all customers who wish to pay water bills
online will need to registerforWaterSmart. For more details on financial
assistance programs, visit
www.c i ty of d u b u q u e.o rg/
Ready to register for utilitybilling or call
563-589-4144.
WaterSmart? ��
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TH6 CITY OF
DUB E For information, visit www.cityofdubuque.org/utilitybilling
,�r�y���,r�MtBs�sl�pi or call the City of Dubuque Utility Billing Department at 563-589-4144.