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Black Hills Energy Annual Report Copyrighted August 20, 2018 City of Dubuque Action Items # 1. ITEM TITLE: Black Hills EnergyAnnual Report SUMMARY: Laura Roussell, Senior Community Affairs Manager for Black Hill Energy, will present highlights from their Annual Report and introduce team members. SUGGESTED DISPOSITION: Suggested Disposition: Receive and File; Presentation ATTACHMENTS: Description Type Black Hills Energy - 2017 Dubuque Annual Supporting Documentation Personalized Report Black Hills Energy - Corporate Environmental Supporting Documentation Responsibility Report Black Hills Energy - Safety Priority Supporting Documentation Black Hills Energy - Contact Sheet Supporting Documentation We partner with our communites and customers, providing the kind of energy that fuels those areas and the lives of those we serve. More than just BTU's,our energy is the type that makes life better. Every moment of every day. L• Safety WecommittolNeandworkwfelyeveryday Our mission is to be the safest energy company in the country.We are committed to achieving this goal through a strong partnership with our employees and a culture where every employee owns safety and wellness.Our staff and resources are here to help every employee reach their full potential in safety,wellness and technical training. Save Money&Energy www.f�lackhillsener .com save-monev-en�rgy • Rebate Information • Energy efficiency programs • Energy saving tips We provided over$945,051 in energy efficiency rebates to Dubuque area customers in 2017. Service Guard— When one of your appliances that you use every day breaks down,Service Guard's is the number to call.With straightforward,common-sense plans as well as low monthly rates to fit your budget,Service Guard is the best value and the logical choice for convenient, hometown service. Choose a Service Guard repair plan,and you won't pay for parts or labor on covered repairs. No trip fees. No deductibles.Just quality service from your local Service Guard technicians.Call 800-504-2000 or for more information https://www.servicesuard.com/ Power of Trees— Our Power of Trees program is a partnership of Black Hills Energy,Trees Forever,and your community to support and fund tree-planting projects that save energy, beautify your community, and enhance the environment. It is offered to lowo communities served by Black Hills Energy. Black Hills Energy provides matching grants of$500 to$7,000 per project.Trees Forever administers and facilitates the program providing on-site technical and planning support. Application deadlines:June 1 and November 1 ht[p:�Iwww.tr�esfare�er.orplFower of Trees Black Hills Cares— Our Black Hills Cares energy assistance program helps eligible customers in need pay their Black Hills Energy bills or emergency energy-related expenses such as a furnace repair or replacement.We match customer and employee contributions to Black Hills Cares dollar-for-dollar, and local agencies review applications and distribute the funds. To contribute,complete Black Hills Cares portion of your bill,enroll through e-Bill or call customer service at 888-890-5554 In 2017,we were able to provide over$65,000 to community action agencies across the state to help customers in need of assistance. —�� 61ndr IG49rsErrrrgY 811— In lowa,your toll-free call to 811 reaches lowa One-Call,the free service that arranges for professionals to mark the location of underground utility lines with flags,spray paint or both.You can also enter your request at www.iowaonecall.com. Sponsorships and Donations w+�w.blackhiil,enLr�y.�oml�ommunitv-�i�ir�� If your organization would like to apply for event sponsorship or for a charitable contribution and is a 501c3, fill out our online application at the foilowing address and submit it,along with any supporting documentation. Requests are reviewed by our local team at the beginning of each month; notification will be sent promptly thereafter. Strategic giving priorities: • Workforce&Education—i.e. mentoring,scholarship community leadership programs,STEM and STEAM • Strong Community—i.e. Community betterment, celebrations,support of growth opportunities • Responsible Energy and Environmental Stewardship—i.e. beautification or preservation efforts, environmental projects • Helping People—assistance to vulnerable population,low income,safety/energy education,fire dept. training ,. �-..- � � , - ±� �: _ ...�.+:� I► �' �� + • F� �� ' � � J ��s 4� ��. �M� e. ' �Y�yli �� 'Fr _�'�..' � � S' ' �r'' \ . �� . � �+ � �1 �. : .. Donations: Local non-profit organizations are the lifeblood of our communities.They provide the services and volunteers that make communities a better place to live,work and prosper.Our shareholders partner with us to make donations to worthy causes without impacting what you pay for service. In 2017,we contributed to several area organizations including Dubuque Mercy Health Foundation, Dubuque Area Labor Management Council, Finley Health Foundation, Dubuque County Firefighters Association, Dubuque Community School District Foundation, Dubuque YMCA, Dubuque Museum of Art, University of Dubuque,Opening Doors,JA of the Heartland, Bell Tower Productions, Optimist Club of Dubuque,Girl Scouts,Creative Adventure Lab, Community Foundation of Greater Dubuque,St Mark Youth Enrichment and the Dubuque Food Pantry. Memberships: Wherever you see our logo,just below it you'll read, "Improving Life with Energy."To us,that means not only providing the safe, reliable natural gas energy but also investing our personal energy in the communities we serve. Our employees enjoy being actively involved in local organizations, projects and events. Those include the Dubuque Area Chamber of Commerce, Greater Dubuque Development Corp, city commissions and numerous other boards and organizations. Employees that serve your community: Our employees across lowa are on-call 24/7/365, ready to serve you and your community.There are 18 local employees serving you out of the office located at 1015 Cedar Cross Road in Dubuque. Dubuque employees are very active in numerous organizations and events, including Almost Home Shelter, Dubuque Make a Difference Day, Dubuque Days of Caring, Dubuque Zoning Advisory Commission, Dubuque Resilient Community Advisory Commission, Girl Scouts,Creative Adventure Lab Innovation Lab board, Dubuque Chamber of Commerce committees, Dubuque Home Builders, Dubuque Trees Forever, Dubuque Youth Hockey league, church boards, Kiwanis and Optimist International. Employees enjoyed packing holiday bags at the Dubuque Food Pantry and adopted a family-in-need for Christmas. �� Cyalr ldVhCs 6r�eryr BHE sponsored an Excavation Summit at NICC in Peosta. Area contractors were invited to attend to learn more about safe digging practices. This was part of our activities for Safe Digging Month. Sr Community Affairs Manager Laura Roussell has started a community group called Dubuque Trees Forever to bring more benefits of trees to Dubuque. Last year they had over 460 volunteer hours in planting, maintenance, education and advocacy for trees. Laura also co-chaired the Dubuque Make A Difference Day community project that provided soap,towels, blankets and household essentials to those in need. lowa Fast Facts-For more than 70 years we've been providing safe, reliable natural gas service to our customers. 156,000 customers—132 communities served—160 employees—2,954 miles of gas system infrastructure If you have questions or need more information contact your local Community Affairs representative: Laura Roussell at 563-585-4022 or laura.roussell@blackhillscorp.com �� eledr IlG4ts En4rgy ,-�.�.�. . , . , Environmental Responsibility � Black Hills Corporation Page 1 of 11 Bla�ck I�I►s Cerpora�iar� � Environmental Responsibility We are committed to being good stewards of the environment + . . -# -' �� '�� .-Y ;. . J , � �� ' , � r �•�� t. �"��'� "'�" y-i 4�-" ��*KL � � � 1 ��. ■ . , f +�� .�~ • � w S 1 - , ---_. r .. � {+ �' � . r• �f' ��' . � � ,:'�� { ' .:F k� T �, ,,,,�:x; �r,�t� -{. - - ��F *F-, �,` :,.. _ '.,��r.r �. � � r � �. �: z ' 1 , :�•.,,;�� ,�� ,. , 3� '�. ' ' ��;�_� �i R i,�fa.�"�'�' .�� 3�'��hl�, t �� ; � �-. �g � �% -,��^`'�'��1� �; `:�•�. i i. . � � : `�a._ " � + .�.,,1dt�'�+�:��" � �f� '� .. '>:�Y�"��'x •� '� J.c�';, r'j��'� �.�� ` ��,�.� � .� - � •ti� �._,_ •y#:�".�, .�� ' +1 {,�Y�,.'� • �,�'� .r' �'1�� .�� .. L�'��•71.1� 7_7'1�C�' .s�S'1(��'7d7 h..�, 9 �4� How we produce and deliver energy matters to us and to our customers. That's why we responsibly use our natural resources and do so in a manner that reduces our impact on the environment. OUR ENVIRONMENTAL COMMITMENT https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/30/2018 Environmental Responsibility � Black Hills Corporation Page 2 of 11 Our environmental commitment is based on a solid foundation of regulatory compliance and leadership oversight. Our board of directors establishes an annual environmental performance goal of zero compliance violations which is owned by our Chief Operating Officer and cascaded throughout our organization to ensure we meet or exceed all environmental requirements. Our activities are guided by a comprehensive environmental management system (EMS) that incorporates our staff resources, environmental policy and procedures, and technology applications. The EMS is audited on an annual basis by internal and external entities to ensure effective controls are in place. REDUCING METHANE EMISSIONS Our focus, first and foremost, is on the safety of our customers and the communities we serve, and ensuring the reliability of our natural gas system. We have comprehensive programs in place to proactively upgrade our natural gas system to enhance safety and improve system reliability, while also supporting the reduction and elimination of inethane emissions from our natural gas infrastructure. Some of our methane emissions reduction efforts include: The removal o f loo percent o f all cast and wrought iron pipelines and service lines. A multi year capital investment plan to replace aging in frastructure and eliminate bare-steel, obsolete plastic and above-ground pipeline from our natural gas pipeline system. The ongoing risk assessment o f our natural gas system and the implementation o f proactive mitigation measures to ensure continued sa fety and reliability. With the success ful integration o f SourceGas now complete, we are standardizing control procedures across our expanded natural gas system during 2018 to include the implementation o f a comprehensive, enterprise-wide methane emissions reduction strategy and standardized leak detection and repair programs for all natural gas transmission and storage assets. PROTECTING AIR QUALITY Our coal and natural gas generating facilities are among the most technologically advanced in the country, with some of the lowest emission rates in the United States. Our clean energy strategy is based on methodical and prudent solutions to reduce our emissions while minimizing cost impacts https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/30/2018 Environmental Responsibility � Black Hills Corporation Page 3 of 11 to our customers. Over the past seven years, as we modernized our electric generating fleet by retiring aging coal plants and constructing new natural gas and wind resources, we reduced overall carbon dioxide emissions from the energy we produce by 25 percent and significantly reduced nitrogen oxides (NOx) and sulfur dioxide (S02) emissions while, at the same time, nearly doubling the generating capacity of our system. Black Hills'energy complex near Gillette Wyoming, includes three modern coal- fired power plants—Wygen I, II and III--which were designed and built in 2003, 2008 and 2010. Each unit is out fitted with state-o f-the-art emissions control technology to reduce or eliminate emissions o f NOx, 502, particulate matter and mercury. To reduce the risk o f short-term air quality emission exceedances, Black Hills developed a state-o f-the-art "auto trip"program that automatically shuts down each generating unit i f they approach the unit's permitted emission limits. This technology, coupled with improved plant maintenance,has virtually eliminated air permit exceedances from our generating units. https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/3 0/2018 Environmental Responsibility � Black Hills Corporation Page 4 of 11 30/ 7 � � L 25%� 6 '` � L � � �. L 5 � � 20%� 1 �� o � � 4 � - :� � 4 y � � 15%� � � � 3 � � a � 4 10% � � 2 0 5% � � � � � a� - o 2�10 2011 2012 2413 2014 2015 201fi 2017 � Reduced CO2 emissions(%} — Power�neratic�n per year(MM1Al} 'This includes resaurces h�om aur entire generatPan flee�ar�d purch�sed pawer wi�d energy in Wyorrrrng https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/3 0/2018 Environmental Responsibility � Black Hills Corporation Page 5 of ll Reduced S02 emissions �,000 � � Q6.00 0 --�--��,�""r�� 6 � � �, � Q � 5,a40 5 ? a Q � � � 4.000 4 � 0 3 � 3,000 ' 3 � � � �, , � � z,000 n' 2 .� N , � �,000- - ,i � � _ Oy �� t . r - • � � . . � � 2010 2011 2012 2013 2014 2015 2016 2017 � S02 tons per year — Power generation per year(MMW) Since 2010, we have reduced S02 emissions by 5,000 tons while almost doubling our generation output. https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/3 0/2018 Environmental Responsibility � Black Hills Corporation Page 6 of ll Reduced NOx emissions 4,500 7 � 0 4,000 z_�T____�.��,.��`--�-� � ;, � 3,500 Q `� 5 � i 3,000 0 � � � 2,500 � � a � � z,oao 3 � a �,�� 2 0 � 1,00a � �04 1 � � - � r -r . . r. • - - - O 20�o Zo» zo�z Zo�� 20i4 zo�s zo�� za» � NOx tons per year — Power generation per year(MMW) Since 2010, we have reduced NOx by more than 2,400 tons while almost doubling our generation output. COAL ASH MANAGEMENT Our coal-fired generating plants are located at our energy complex in northeastern Wyoming and fueled by coal produced at our adjacent Wyodak mine. This efficient mine-mouth operation produces cost-effective fuel for our generating units, creating savings for our customers. Coal ash is a by-product of the process of converting coal to energy. Black Hills uses 100 percent of its coal ash for backfill reclamation activities at the Wyodak mine in areas previously mined. This use and reclamation plan was approved by the State of Wyoming and the Office of Surface Mining Reclamation and Enforcement. WATER USE AND WATER QUALITY https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/3 0/2018 Environmental Responsibility � Black Hills Corparation Page 7 of 11 We have a long and successful track record of environmental leadership and innovation in our utility operations, starting with our pioneering efforts in 1969 when we introduced the first use of industrial air- cooled condensers in the western hemisphere at our energy complex in Wyoming. Using air cooled condensing technology saves millions of gallons of water per year in this arid region with limited water resources. Today, our entire electric generating fleet—in Colorado, South Dakota and Wyoming -- leverages this technology and is deemed a low water use operation. CLEAN ENERGY OPTIONS Renewable energy sources are a growing part of our energy portfolio. In Colorado, we have 90 megawatts (MW) of wind energy capacity at our Busch Ranch and Peak View wind facilities and 12.5 MW of solar energy delivered through our on-site, private solar programs and community solar gardens. We expect to add an additiona160 MW of renewable energy to our Colorado portfolio by 2019 which will put us on track to comply with the State of Colorado's Renewable Energy Standard which requires that 30 percent of energy delivered to our Colorado customers come from renewable electric generation resources by 2020. In Wyoming, we have 6o MW o f wind energy on our system available through long-term purchased power agreements at the Happy Jack and the Silver Sage Wind Farms. Under a separate intercompany agreement, our Wyoming utility sells 5o percent o f the Happy Jack Wind Farm's output to our electric utility in South Dakota. AVIAN PROTECTION PLANS https://www.blackhillscorp.com/about-black-hills-corporation/corporate-re sponsibility-rep... 5/3 0/2018 Environmental Responsibility � Black Hills Corporation Page 8 of 11 � I' �"� X � ' �' A # 1 l�l',k!r 1 We are a leader among energy companies in our Avian Protection Plans due to our comprehensive planning and mitigation strategies to encompass all areas of our operations. For decades, we have constructed nesting platforms and boxes, retrofitted or modified power poles to avian-safe standards and installed netting and other measures to mitigate risks to protected, threatened or endangered species. We carefully evaluate impacts to birds and other wildlife in the siting, design and construction of new wind facilities and projects to modernize our energy infrastructure. Black Hills employees are trained to comply with federal avian protection laws and reporting requirements associated with injured or dead birds. FORMER MANUFACTURED GAS PLANTS (FMGP) Former Manufactured Gas Plants (FMGPs) operated from the 1890s to the 1940s, before natural gas was available as an energy source. These plants used coal and oil to produce gas for lighting, heating and cooking, and created a by-product, waste coal tar, which was typically buried on-site at the FMGP or left in underground tanks at the site. Waste coal tar from former FMGPs is a regulated hazardous substance today and subject to remediation. Starting with the Aquila acquisition in 2008, Black Hills has managed seven FMGP sites in: Nebraska (Columbus, Norfolk, Blair, Plattsmouth, Beatrice); Iowa(Council Bluffs); and Kansas (Lawrence). All have been remediated with the exception of the Council Bluffs site. We are currently in discussions with the EPA and the Iowa Department of Natural Resources to determine a mitigation and clean-up strategy. https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/30/2018 Environmental Responsibility � Black Hills Corporation Page 9 of 11 With the SourceGas acquisition in 2016, we added three additional FMGP sites for potential mitigation located in:Nebraska(McCook and Scottsbluf�; and Colorado (La Junta). We are working with Alliant Energy on the remediation of the McCook site and are currently in the investigation phase of mitigation for the Scottsbluff and La Junta sites. ENERGY EFFICIENCY AND CONSERVATION Since 2011, Black Hills' electric utilities have saved nearly 197 million kilowatt-hours (kWh) of energy through our demand-side management(DSM)/energy efficiency programs—enough ' electricity to power more than 18,000 homes for one year.* For the 6-year period (from Jan. 1, 2011 through Dec. 31, 2017), we have provided more than$25.2 million in electric rebates to residential and business customers to help them save energy and reduce their overall demand on Black Hills' system. *The U.S.average annual electricity consumption for a residential customer is io,766 kilowatt-hours(kWh), an average o f 8g7 kWh per month.—U.S.Energy In formation Administration. Our natural gas energy efficiency programs have resulted in more than 2 million dekatherms (Dth) of energy savings since 2011, enough energy to satisfy the natural gas needs of about 24,000 homes for one year.* Far the 6-year period (from Jan. 1, 2011 through Dec. 31, 2017), we have provided more than $37 million in natural gas rebates to residential and business customers to help them save energy and reduce their overall demand on Black Hills' system. *Assumes 84 Dth usage per household per year. DSM/ENEAGY EFFICIENCY PAOGRAM IMPACT (AOUNDED) REBATES PAID ELECTRICITY NATURAL GAS YEAR SPENDING TO CUSTOMERS SAVINGS (KWH) SAVINGS (DTH) 2017 $21,000,000 $10,000,000 28,849,000 339,000 2016 $20,000,000 $10,000,000 26,790,000 377,000 2015 $20,000,000 $10,000,000 34,542,000 410,000 *DSM/energy e f ficiency programs are funded by a surcharge on customers'bills depending on the conditions set forth by state public utilities commissions. https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/30/2018 Environmental Responsibility � Black Hills Corporation Page 10 of 11 2oi7 DSM/ENEAGY EFFICIENCY PAOGAAM IMPACT BY STATE (ROUNDED) REBATES PAID ELECTRICITY NATURAL GAS STATE SPENDING TO CUSTOMERS SAVINGS (KWH) SAVINGS (DTH) Arkansas $3,300,000 $2,000,000 N/A 126,000 Colorado $8,400,000 $3,000,000 18,738,200 76,000 ' Iowa $7,500,000 $4,000,000 N/A 108,000 South $800,000 $400,000 4,723,000 N/A Dakota* Wyoming $1,300,000 $1,000,000 5,387,000 29,000 TOTAL $21,300,000 $10,400,000 28,848,000 339,000 *Program data for period Sept.i,2oi6 through Aug.31,2oi7. DSM/ENEAGY EFFICIENCY PAOGRAM OVEAVIEW We offer our residential and commercial customers a wide variety of programs and rebates* to help them conserve energy and lower their energy costs including: ELECTRIC High e f ficiency lighting Cooling (central A/C, evaporative coolers) Air source heat pumps Building envelope (insulation and air/duct sealing) High ef ficiency appliances Appliance recycling program NATURAL GAS Heating equipment (furnace, boiler, space heating) Water heating High e f ficiency appliances (commercial cooking equipment) https://www.blackhillscorp.com/about-black-hills-corporation/corporate-responsibility-rep... 5/30/2018 Environmental Responsibility � Black Hills Corporation Page 11 of 11 Building envelope (insulation) *Programs and rebates vary by state.Visit www.blackhillsenerQv.com/save-monev-enerqy (https://www.blackhillsenerQv.com/save-monev-enerqv)to learn more. IMPAOVING LIFE WITH ENEAGY Every day,we want to be "improving life with energy."We produce, market and deliver the vital electricity, coal and natural gas that our customers need. Through our efforts, products and services,we also share our personal energy to strengthen our communities and support growth and development. Find out more about us abouc O 2oi8 Black Hills Corporation Privacy Policy(/node/4�291 Terms o f Use(/node/io88o5) https://www.blackhillscorp.com/about-black-hills-corporation/corporate-re sponsibility-rep... 5/3 0/2018 Safety • . Always Our First Priority Call Before You Dig! It's SAFE, it's FREE and it's the LAW! You serve an important role in helping to prevent pipeline emergencies! Pipeline damage most often occurs during excavation. Everyone, including you, is responsible to some degree for keeping the natural gas system safe. A big part of that responsibility is to consider where utility lines are buried before you dig. That's always true, whether you're a homeowner using a shovel to plant a tree or set a fencepost, or a major contractor using a backhoe to open a trench or excavate to make room for a basement. Steps You Must Take (Call Before You Dig!) Avoid a costly repair bill and, far more important, keep yourself and others safe. 1. Call or go online to your state's one -call center at least two full business days before you plan to dig. This free service will notify all utilities in your area of your plans to dig. The toll-free, nationwide Call Before You Dig number is 811. 2. When we receive an excavation notice from a state one - call notification center, each of our utilities will respond within the state response time and specific locate requirements to mark the approximate location of buried lines with paint or flags at no cost to you. Although the response time is generally within two business days, please refer to each state One Call laws for specific locate requirements. Arkansas: Colorado: Iowa: Kansas: Montana: Nebraska: Wyoming: www.arkonecall.com www.colorado811.org www.iowaonecall.com www.kansas811.com www.montana811.org www.nelcall.com www.onecallofwyoming.com 3. Dig with care! Lines cannot be exactly pinpointed and the depth can't be precisely determined. Please use extreme care when digging anywhere near the markings. 4. Call or go online to have the locations remarked for free if the original ones are disturbed or your project will be delayed by more than seven days. (Don't forget, you need to call at least two full business days before work does begin). Characteristics of Natural Gas Natural gas is a clean -burning, efficient fuel that is colorless, tasteless and lighter than air. It's also odorless in its natural state. So to help detect leaks, utilities add a foul-smelling odorant to it before sending it to all urban and most (but not all) rural consumers. Natural gas is mostly methane, which has a high ignition temperature and a narrow range of flammability. That said, even the smallest of sparks can cause an explosion if the right circumstances exist. Properties of Natural Gas Vapors Lighter than air Health Hazards Extremely high concentrations may cause irritation or asphyxiation Fire Hazards Extremely flammable and easily ignited by heat, sparks or flames. Explosive in enclosed areas Symptoms of a Natural Gas Leak Black Hills Energy will investigate a suspected gas leak at no charge. Call the 24-hour, toll-free BHE emergency number: 800-694-8989 The following symptoms are representative of a leak, but this cannot be considered a complete list. What you may smell: As noted above, in all urban and most (but not all) rural settings, natural gas utilities add an odorant to the gas. Most people compare the odor to the smell of rotten eggs or another peculiar odor. Regardless, practically everybody agrees that it stinks, which is good. v What you may see: • Unexplained areas of dead vegetation where the surrounding area is green. • A meter dial that continues to move after all natural gas appliances and equipment have been shut off. • Blowing dirt or bubbling water. What you may hear: Listen for a whistling, hissing, roaring or bubbling sound from the ground or standing water near a pipeline. Pipelines: Efficient, Economical, Safe The Department of Transportation has said that pipelines are the safest way to move natural gas from place to place. In the United States, the many benefits of natural gas energy are delivered from the source to more than 70 million consumers nationwide through a network of more than 2.2 million miles of pipeline. Because gas pipelines are such an important infrastructure, security is always considered. Federal and State Keep our 24-hour emergency service number handy. 800-694-8989. governments extensively regulate pipelines with regard to design, construction, operation and maintenance. For safety's sake, Black Hills Energy regularly patrols its pipelines and follows a carefully planned maintenance and replacement schedule. Our integrity management plan focuses on areas our industry defines as high consequence areas. These are places people congregate, including playgrounds, hospitals, schools, daycare facilities, retirement homes, churches and correctional facilities. For a one- page overview of our integrity management plan, please go to www.blackhi I Isenergy.com/pipeline-integrity. Learn More • For a list of natural gas service providers and pipeline operators in your area, visit www.npms.phmsa.dot.gov • Visit the Black Hills Energy website, www.blackhillsenergy.com. • We welcome your call toll-free and 24/7 to our Black Hills Energy customer service team, at 888-890-5554. Dos and don'ts for responding • IMMEDIATELY evacuate everyone from the building or area. Leave the door open as you leave. Warn others to stay away. • CALL 911 and the Black Hills Energy Emergency Number once everyone is safely away, using a cell phone or a neighbor's phone. The Black Hills Energy emergency number is 800-694-8989. • STAY AWAY from the building or area. Emergency personnel will let you know when it's safe to return. 8>> 5 rr�F t j•,.� ,r, to a potential gas leak • DO NOT do anything that could cause a spark: • Never touch a phone • Never use a cell phone anywhere near the suspected leak. • Never touch a light switch or other electronic device. • Never open or close windows. • Never start an engine or drive a vehicle. • DO NOT strike a match or lighter. • DO NOT attempt to fix or adjust any gas line or related equipment. ter, Know what's below Call before you dig. ,1 Black Ms Energy . . . . � • • ' . � . � � . � � � F�j-�-� ,� Operations Manager --- Customer Relations Representative 4_� 63-585-4035 �� 563-585-4015 >ff.staudenmaier@blackhillscorp.com mark.ernst@blackhillscorp.com .�'T ° +-' SrCommuniryAffairsManager "�. ` !ff Welty - �' � �Y Community Relations/Media Contact � Operations Supervisor(gas operations) � ' :- 563-585-4022 ' �, 563-585-4028 ;�� ' laura.roussell@blackhillscorp.com jeff.welty@blackhillscorp.com �� Economic Development Manager Operations Supervisor(customerservice) '� � , , 515-343-2012 563-585-4026 ,,,�t ,, (�� ' ' mike.fastenau@blackhillscorp.com cassie.hiatt@blackhillscorp.com �� Customer Service 1-888-890-5554 I Emergency Service 1-800-694-8989 I Energy Efficiency 1-888-567-0799 �/��y ��'