Minutes_Cable TV Commission 9 5 18 Copyrighted
September 17, 2018
City of Dubuque Consent Items # 1.
ITEM TITLE: Minutes and Reports Submitted
SUMMARY: Cable N Commission of 9/5; Catfish Creek Watershed
Management Authority of 9/5, City Council Proceedings of
9/4, 9/10; Historic Preservation Commission of 8/16; Park
and Recreation Advisory Commission of 8/14; Resilient
Community Advisory Commission of 8/2; Zoning Advisory
Commission of 9/5/18; Zoning Board of Adjustment of
8/23; Proof of publication for City Council Proceedings of
8/13, 8/15, 8/20.
SUGGESTED DISPOSITION: Suggested Disposition: Receive and File
ATTACHMENTS:
Description Type
Cable N Commission Minutes of 9/5/18 Supporting Documentation
Caffish Creek WMA Minutes of 9/5/18 Supporting Documentation
City Council Proceedings of 9/4/18 Supporting Documentation
City Council Proceedings of 9/10/18 Supporting Documentation
Historic Preservation Commission Minutes of 8/16/18 Supporting Documentation
Park and Recreation Advisory Commission of 8/14/18 Supporting Documentation
Resilient Community Advisory Commission Minutes of Supporting Documentation
8/2/18
Zoning Advisory Commission Minutes of 9/5/18 Supporting Documentation
Zoning Board of Adjustment Minutes of 8/23/18 Supporting Documentation
Proof of Publication-City Council Proceedings 8/13/18 Supporting Documentation
Proof of Publication-City Council Proceedings for Supporting Documentation
8/15/18
Proof of Publication-City Council Proceedings for Supporting Documentation
8/20/18
MINUTES OF CABLE TV COMMISSION MEETING
September 5, 2018
CITY HALL ANNEX — 1st FLOOR CONFERENCE ROOM #1
MEMBERS PRESENT: Pauline Maloney (Chair), Jennifer Tigges (Vice-Chair), Ron Tigges, Sr.
Carol Hoverman.
MEMBERS ABSENT: Alan Vincent, Kathy McMullen. One seat is vacant.
OTHERS PRESENT: Craig Nowack, City of Dubuque
Darin Dean, Mediacom
Maloney called the meeting to order at 4:01 p.m.
Acceptance of the Agenda
Upon a motion by Hoverman, seconded by RTigges, the agenda was accepted by a motion of 4-0.
Approval of the Minutes of July 11, 2018
Upon a motion by JTigges, seconded by RTigges, minutes of the July 11, 2018, meeting were
approved 4— 0.
Public Input
Ann and Clete Gartner, 410 Maplewood Court, addressed the Commission regarding their frustration
with Mediacom after an outage over the holiday weekend. They have cable, Internet, and phone
service through Mediacom, and all went out around 4 p.m. on Sunday afternoon. They called
Mediacom and received an automated message saying that there was an outage in their area. When
they followed the prompt to speak to an actual person, they were immediately disconnected. This
happened multiple times. Around 5 a.m. the following morning their service was restored. Their
frustration stemmed from not knowing what the problem was, not knowing when it would be resolved,
and not being able to talk to anyone at Mediacom.
Dean discussed the numerous problems Mediacom experienced in the wake of the heavy and nearly
constant rains over the weekend. He encourages subscribers experiencing problems to stay on the
line because that is one of the ways they determine if there is a larger, system-wide issue rather than
just one household or a small pocket of households. He took the Gartner's address and phone
information and promised to have someone from the local office to call to see if it can be determined
why they kept getting disconnected when trying to reach an actual person.
The Commissioners commiserated with the Gartners but noted that the Commission has no authority
to do anything in this matter. They noted the technical complexity of most modern systems such as
this which can often be burdensome in situations like this.
Mediacom Cable Report
Dean reported Mediacom's new public access person could not attend today as he was involved in
some productions at the public access studio.
Cable TV Report
Nowack informed the Commission about City Expo scheduled for September 18. He updated them
on the progress of the digital routing upgrade in the Control Room at City Hall Annex and discussed
some other pending productions. He then played the most recent Southwest Arterial construction
update video which incorporates drone video.
Adjournment
Upon a motion by JTigges, seconded by RTigges, the meeting adjourned at 4:50 p.m.
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