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DuRide Brochure and Information Copyrighted February 18, 2019 City of Dubuque Consent Items # 11. ITEM TITLE: DuRide Brochure and Information SUMMARY: City Manager providing a copy of the DuRide public information brochure and statistics reportfrom the February 13, 2019 FY20 Budget Hearing No 3. SUGGESTED DISPOSITION: Suggested Disposition: Receive and File ATTACHMENTS: Description Type DuRide Information Supporting Documentation DuRide Statistics Report FY 2019 Juiy1,2018-1une3Q2019 Jul'18 Aug'18 Sep'18 Oct'18 Nov'18 Dec'18 1an'19 FebY9 Mar'19 Apr'19 May'19 Jun'19 YTD Avg/Mo FuIIYrEst 1/4/2019 Rides Scheduled 996 1,067 1,045 1,059 1,099 1,162 0 0 0 0 0 0 6,428 1,071 12,856 Rides Cancelled 125 124 140 124 125 172 0 0 0 0 0 0 810 135 1.620 Rides Provided 871 943 905 935 974 990 0 0 0 0 0 0 6,618 1,103 13,236 Volunteer Hours Provided 436 47Z 453 468 487 495 0 0 0 0 0 0 2,809 468 5,618 Totat Miles Driven 4,529 4,904 4,706 4,862 5,065 5,148 0 0 0 0 0 0 29,214 4,869 58,427 Members start of month 291 292 288 286 287 288 0 0 0 0 0 0 New Members 7 7 3 6 9 3 0 0 0 0 0 0 35 6 Non-Renewing Members 6 11 5 8 5 3 0 0 0 0 0 0 38 6 Members end of month 292 2S8 286 284 288 288 0 0 0 0 0 0 Volunteers beginning of month 168 168 168 171 171 171 0 0 0 0 0 0 New Volunteers 0 0 3 1 0 1 0 0 0 0 0 0 5 1 Lost Volunteers 0 0 0 1 0 0 0 D 0 0 0 0 1 0 Volunteers end of month 168 168 171 171 171 172 0 0 0 0 0 0 Expenditures 21,598 10,365 11,550 10,559 10,056 13,483 0 0 0 0 0 0 $82,375 13,729 Income 37,806 7,765 7,489 4,439 8,132 14,643 0 0 0 0 0 0 $82,048 13,675 Net Income 16,208 -2,600 -4,061 -6,120 -1,924 1,160 0 -5327 -54 Cost per Ride $24.80 $10.99 $12.76 $11.29 $10.32 $13.62 NDIV/01 qDIV/01 7lDIV/0! NDIV/01 #DIV/01 NDIV/01 $12.45 Income from Members Y-T-D Member Fees 5360 $2,475 $1,350 $1,260 $1,170 $675 $6,930 Ride Fees 3 137 3 357 3 220 3 405 3 584 3 366 I 20 382 Total from members $3,497 $5,832 $4,570 $4,665 $4,754 $4,043 $27,312 Member share of total income 9% 75% 61% 105% 58% 28% NDIV/01 kDIV/01 NDIV/01 ttDIV/01 NDIV/01 qDIV/01 33% Members paid per ride $4.01 $6.18 $5.05 $4.99 $4.88 $4.08 #DIV/0! kDIV/01 HDIV/01 NDIV/01 HDIV/01 NDIV/01 54•13 Rides Provided(fiscal year) Members and Volunteers 1`�� 13,236 350 12,505 lZ'�1� 12,5�9 301 120W 11.396 11,504 300 291 288 274 243 1�� 9,3G4 9,255 250 � 233 216 195 8000 2W 192 172 3G8 172 172 6,98J 163 148 6000 I50 125 115 132 � 120 9,702 A000 1� 77 �� 50 2000 1,067 57 , p .... .. ... .. . . ..... .... . .. . . ._.__ .._ .. .... ..____._.... .._...... ... .. . ._... � 2W8 2030 2012 2014 2016 2018 2020 2W8 2009 20t0 2011 2012 2a13 2014 2015 2016 2017 2018 2019 estimate -�-rAem6ers --:-Volunteers Historical Record (July 1-June 30) FY 2009 FY 2D10 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 TOTAL 1/4/2019 Actual Actual Actuai Actual Actual Actual Actual Actual Actual Actual YTD ALLTIME Rides Rides Scheduled 1,067 4,702 7,596 10,21D 10,251 12,477 14,094 14,478 12,509 13,230 6,428 105,975 Rides Cancelled 0 0 609 790 996 1 081 1 589 1 761 1 779 1 726 810 11 141 Rides Provided 1,067 4,702 6,987 9,36d 9,255 11,396 12,505 12,717 12,509 11,504 6,618 97,557 Hours donated 534 2,351 3,494 4,682 4,628 5,698 6,253 6,359 6,255 5,752 2,809 48,279 Miles driven 5,545 24,450 36,332 48,693 48,126 59,259 65,026 66,128 65,047 59,821 34,414 507,296 Members Startofyear 125 182 195 216 233 243 274 301 291 New Members 80 69 64 78 69 69 74 86 35 624 Dropped Members 29 56 43 64 59 38 47 96 38 470 End of year 65 125 182 195 216 233 243 274 301 291 288 Total all time members Volunteers S[artofyear 77 120 125 132 148 162 172 172 168 New Volunteers 55 26 13 29 21 19 16 20 5 204 Dropped Volunteers 12 21 6 13 7 9 20 25 1 114 End ofyear 60 77 120 125 132 148 163 172 168 172 172 Total all time volunteers Financial Expenditures $28,591 $56,265 $57,814 $65,196 $72,099 $110,725 $120,944 $134,235 $143,359 $150,568 82,375 993,580 Income 16 810 60 065 70 997 65 922 78 679 119 116 133 497 129 946 143 422 145 079 82 048 1,028,771 Operating Net (>17_7;s1) $3,800 $13,183 $726 $6,580 $8,391 $12,552 -54,289 $63 -$5,488 -5327 $35,192 Cost Per Ride $26.80 $11.97 58.27 56.96 $7.79 $9.72 $9.67 $10.56 $11.46 $13.09 $12.45 $10.18 RIDES PER FISCALYEAR vol mbr mbr vol nnembers Volunteers Volunteers Per Member 2008 57 2009 0.92 1.08 2009 65 60 i au aez 2009 1,067 201D 0.62 1.62 2010 125 77 � o.ea 2010 4,702 2011 0.66 1.52 2011 182 120 2011 6,987 2012 0.64 1.56 2012 195 125 �� 0.70 ObG O.G4 0G' 0.67 U.63 2012 9,364 2013 0.61 1.64 2D13 216 132 6z o.hi 2013 9,255 2014 0.64 1.57 2014 233 148 ose �co o.�o _-�'--".�-- ��'��sc . �� -_, 2014 ll,396 2015 0.67 1.49 2015 243 163 °�5�� ' 2015 12,505 2016 0.63 1.59 2016 274 172 ��AO 2016 12,717 2017 0.56 1J9 2017 301 168 0.30 2017 12,509 2018 0.59 1.69 2018 291 172 0.:0 2018 11,S0A 2019 0.60 1.67 2019 288 172 o.io 2019 estimate 13,236 ��o 2019 YTD 6,618 zoos zoio zoiz zoia zois zaie . zoza Total rides p�ovided actual oll time 98,681 Total rides on lune 30,2019(es[imate) 105,299 He�e 's wh at some of o u� Inembe�s have to sa about DuRide y Mimi said: DuRide is the best thing to happen in Dubuque since the flood wall. Eve said: DuRide gave me back my life, and that is not an exaggeration! Without it I think I would lay down and die! I wonder what we did before DuRide. F 7—�s � � -- � �i, � � Ruth said: � � �$ - �'ir _ � � �'.7�i,4 5. _ Having transportation again is one of my biggest ��`� ' ;�. � "� �� -�.�i blessings. The volunteers are so kind, caring, _ - '� `,� __ thoughtful, interesting and always on time. -_ ,,-- Elizabeth said: � �' � � i fi If not for DuRide, I would have to move. I lived in � � * �� a large city but there was nothing, I mean nothing, ' ` y like this beautiful and positive program. $'} �� ` �,� � 3 . �r;t , � .� -_ Marjorie said: � :� ,� '� ` � If it weren't for DuRide, I would be sitting in my home since I can't drive. I don't know what I would do. Mimi J said: We are so fortunate to have DuRide. It's so organized and the volunteers are so pleasant and gracious. It's convenient and affordable. Jan and John said: It was difficult to give up driving, but DuRide gave us our freedom back. They are only a phone call away and the staff and drivers are some of the nicest people you will ever meet. Pat said: Without DuRide, I'd become a hermit. They give me my independence and they are always available. Bill and Virginia said: They are a lifesaver. The volunteers even come to the door to help since I can't see much. The staff is great, too. Jaan said: It would be very difficult for me to manage without DuRide. Some of my best friends are now DuRide volunteers. Opal said: The volunteers go over and above to offer all the assistance I need. They are so polite and always ready to help. Mary said: - �� . �� _ _ _ I am new to Dubuque and I would be = ' "` � ��_ �� : TJ _ , �•�� lost without DuRide. It keeps - ---�� - �- � `3- independent and provides me freedom. .w-----�- , �, - -.;� a � �" �-- � � Dubuque should celebrate these t,h �' - " ,� ,� �� _ _ - ,_�,� � wonderful people and this wonderful �- � �� - service. Coletta said: 3. . " _ i+ -�.a $� " � .,,a � �"=_ � ' Since my husband passed away they . , :�:�� -- - � have always been here for me. It is so ` �,. i - - - reliable, even on weekends. The drivers _� - - � are wonderful. Jean said: One of my DuRide drivers was a former student! We reminisced about the good old days and friends of fifty years ago. It's dependable and I can remain independent. Marianne and Howard said: We don't know what we would do without it It would be difficult staying engaged and involved in life. It is a wonderful service for which we are so very grateful. We have yet to meet a driver we did not like. They do so many special things for us. Nancy said: Frankly, I can't think of an alternative I could use. It is convenient, dependable, and efficient and the drivers are so nice. They provide a fantastic service that I am very grateful for. Maggie said: Without DuRide Pd be in a real fix. My drivers get me safely into my apartment, help me with my keys and make sure I'm settled. Susan said: If it weren't for DuRide, I would have to stay home and I'd probably just wither away. I definitely would have to consider moving out of my home. It makes all the difference in the world to me. t�:�� u .�`� . � ��c�� or�� ,j�� :� ■ Become a DuRide MEMBER � Remain active & _�� . GETTING SENIORS WHERE �ndep►endent. . . T H E Y W A N T T O G O DuRide is a non-profit service DuRide has provided that provides safe and tens of thousands of ria'es since 2008 personalized transportation for seniors 65 and older in Dubuque, �~ �'�`�. Asbury and East Dubuque. � �'' - � � J. ` �,•..''1� DuRide is a reliable and . _ �� economical wa for seniors to ,�: - Y (�.F•. � �� y � -� ��'� maintain their independence and stay connected with family, ��; friends and the community. �� -� � ._.� ,I " - _ , � .� -"'�� DuRide ave me r�iv li e .� g f '" ' �� I�ack! I wonder what � � �� 1 would do without it. r t : � �. - �� If it were��'t for DilRide, I _� � a '� `,� cor�lcl ��or srcn� i�� »��• /�o»�e. - " - � -- " - �. — , :— � � �� .: - �� ''----� - I u�ocrld be lost �� =�-� �� 11��ithout DirRide.� Become a DuRide I�a�ing a l�iffer�nce! VOLUNTEER Volunteers drive their own cars to provide door to door rides for members. Be a lifelin�. o . It's just like giving a ride to a friend, Volunteer to give the gift of mobility because that is exactly what it is. c�nd independence to seniors who DuRide serves nearly 300 members. cannot drive themselves. Here is what our members are saying: You will be helping older people stay connected to their families, "If it weren't fo��DuRide, I would be stuck at home. I don't know what I friends and activities that bring would do." meaning to their lives. � Marjorie Volunteer when it fits your "�feel comfortable an�'safe with every one of the d�ivef�s. I do not know how schedule. Our average volunteer I would get af�ound witlzout DuRide." provides about six rides per month. � Dolores DuRide offers door to door rides, "Ti�anspof�tation is no pi�oblem since seven days a week, 365 days DuRide. Thanks!" � Howard a year. No special insurance or license is required. Most rides ��It was difficult to give up d��iving, but are one way, and take about DuRide gave us our freedofn back. They 20 minutes. are only a phone call away and the staff and drivers are some of tlze nicest people you will eve� meet." � Jan It's fun, it's rewardi�zg, a�id it makes a big difference for tl�e 2728 Asbury Road, Suite 330 �ne»ibers. Thev tell ��oif! � �� Dubuque, IA 52001 - - (563) 451-4999 Email: info@duridedbq.com I've never been thcrnked so O F F I C E H O U R S: manv ti»2es for anythi��g. Monday - Friday: 9am - 4pm www.duride.org n � _ _ �i � _ � : � � . , _ _ _ - - - > - ,,_- - -- —__ • • Visiting friends and relatives DuRide • Recreational activities: movies, concerts, plays, casino, exercise MEMBERS DuRide offers door-to-door service. Who can use DuRide? If you need help with steps, heavy If you are 65 or older, you can doors, walkers or carrying packages, use DuRide. your DuRide volunteer will assist you. How do I use DuRide? How Do I Sign Up? Call DuRide to arrange for a ride Call DuRide at (563) 451-4999. whenever you need it, for whatever you need. DuRide can help. You will The process is simple: ride with a licensed, insured volunteer • Members pay a small annual fee in a private car. You can schedule and a small pick-up fee. No money rides to anywhere you need to go in exchanges hands with the driver. Dubuque, Asbury or East Dubuque. • You receive a monthly statement and pay it like any other bill. Use DuRide for these and other trips: • Grants, donations, local sponsors • Medical appointments and support from the City of • Errands Dubuque make rides affordable. , _ • Grocery store and meals out e Discounted rides are offered { • Church services through our income assistance � program. • � - < ' � ��: . � , :��, ,i�''�' � s , -�` "�-''•" �° 3 � _ _ �,T Y _ ��,,. '� ? _� I _ � y�'�.-:d•f, �� ....- �� .',r;� '� _/r . � �,� _ • .:� -- -_-- � i 1` - J � ��` � - `; I , � , I � ' / �_� � � t '-�' l _ _ . ; � � � ,- �� _ ,, , rr _ � �i �d� �� "� - � �, _ � �� ,� � � � - �:� � � , � �_ � j'� -� ; `. � �e � i ' � �` k �- � �1\�� . f � — I I _ -� � • . ' � � � � : I = j �� —� ^ � c -�,�� DuRide , . � ; � � �' .. � � �OLUNTEER I � � � � � � �� ,� - Volunteering is simple. ��"" `y Volunteer only when you have time. � ` ��. ,�. �.��- � �t_,� , You will receive a daily email listing � . � requested rides, and if you see any - i � '�� ` `� -��--��- that fit your schedule, you simply � LL� contact the office to confirm. If you �' - �� are bus sim I delete the email. Y PY Why is becoming a DuRide � You need a current driver's license, volunteer so important? proof of insurance, and must pass Many seniors withdraw from their a background check. communities, families and friends � You use your own vehicle. without transportation. • You'll receive a yearly statement that shows the rides volunteered DuRide is a unique, non-profit and the miles you drove, for tax system that provides seniors purposes. Donated mileage is with safe, dignified and flexible tax deductible. transportation. It keeps them To become a VOLUNTEER call healthier, more active and (563) 451 -4999 or visit engaged with their communities. www.duride.org. This innovative program has been around since 2008. , Volunteer on your terms. ��\�� As a DuRide volunteer, you can �` volunteer on your own terms. - . � �. Drive only when it works in your f _ - � schedule. There are no minimum � A `'�,:�_ , commitments or assigned rides. �� "'�:,,�� 1 � ` � 1 �`��`� � �'' � �.� - � _ ` f� � �_ I , � . .. � ; �' � �.: .� � �'��.E .� ` � �4_ ...�:.�_. • • • • � ' • - ,��, , _.-,� �,-��; � - - � � -