Emergency Communications FY2020 Budget PresentationCopyrighted
February 25, 2019
City of Dubuque Public Hearings # 2.
ITEM TITLE:
SUMMARY:
SUGGESTED DISPOSITION:
Emergency Communications FY2020 Budget Presentation
ATTACHMENTS:
Description Type
Emergency Communications FY2020 Budget Outline Supporting Documentation
Emergency
Communications
Center
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EMERGENCY COMMUNICATIONS
FY 2018 FY 2019 FY 2020 % Change From
Budget Highlights Actual Budget Requested FY 2019 Budget
Expenses
Employee Expense 1,374,085 1,440,944 1,466,740 1.8 %
Supplies and Services 63,541 98,403 98,726 0.3 %
Machinery and Equipment 6,276 30 (99.5)%
Debt Service 20,620 21,060 20,574 (2.3)%
Total Expenses 1,458,246 1,566,683 1,586,070 1.2 %
Resources
Operating Revenue 472,860 510,167 537,852 5.4 %
Sales Tax 20% for Debt Abatement 20,620 21,060 20,574 (2.3)%
Total Resources 493,480 531,227 558,426 5.1 %
Property Tax Support 964,766 1,035,456 1,027,644 (7,812)
Percent Increase (Decrease) (0.8)%
Personnel - Authorized FTE 17.55 18.28 19.28
Improvement Package Summary
1 of 6
This improvement level request is for an additional Full -Time Employee for the position of Public Safety
Dispatcher. This request would increase weekday, daytime staffing levels to four staff members due to
the recent increase in workload due to more calls, increased severity of calls, and additional paperwork.
While this time slot will be this position's routine assignment this is also the time slot that can best
operate with 3 people, so this will be the position that will be used to fill in for extended leave or
extended vacancies for other shifts thereby avoiding overtime or overextending part-time positions.
Stress on dispatchers can negatively impact customer service and an additional full-time position would
reduce some stress on daytime staff. Additionally, dispatchers often must place callers on hold to
answer other lines. This is an issue for emergency 911 callers if they are placed on hold to answer an
administrative line. This requested full-time position would function as the first -in-line call handler with
all call handling time dedicated to being the first to answer emergency 911 calls. Currently, the three
dispatchers must answer phones while corresponding with responders on the radio, causing lapse in
pre -arrival medical instructions or issues with callers not knowing if the dispatcher heard them and is
listening. This request aligns with the City Council's goal of a Financially Responsible, High -
Performance City Organization focused on sustainable, equitable, and effective service delivery by
providing emergency services which are responsive to the community and easy and convenient for
residents to access. This request also supports the City Council goal of Vibrant Community: Healthy
and Safe. If approved, this request would help attain the desired outcome of continuing to provide a
timely response to emergency calls for service. The effective date of this position is January 1, 2020.
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Related Cost: $ 37,868 Tax Funds Recurring
Related Revenue: $ 12,621 Dubuque County Recurring
Net Cost: $ 25,247
Property Tax Impact: $ 0.0099 0.10%
Activity: Emergency Communications
Recommend - Yes
January 1, 2020
2of6
This improvement package would hire a company to perform Quality Assurance on all calls received by
the Emergency Communications Center. The contracted company will review calls on a weekly basis
from Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch and
provide compliance scorecards for each case and analysis of strengths and areas which need
improvement. Dispatchers will be provided these scores and receive feedback from the contracted
company. The purpose of this monitoring is to ensure all dispatchers are following the proper protocol
of the national criteria for questioning and providing pre -arrival and post -dispatch instructions to the
caller. Protocol is designed to assist in providing officer/firefighter safety as well as safety to the citizens
of and visitors to Dubuque. National Q, provided by the Priority Dispatch Corp., is the quoted and
recommended service. Contracting with National Q to fulfill quality assurance duties will help manage
the workload of the already -stressed Emergency Communications Center staff. Conducting this duty
internally would require a full-time dispatcher to vacate their radio duties for one shift each week to
review a percentage of the calls and complete the quality assurance scoring and feedback form. Not
only would this result in inconsistent evaluations due to peer evaluation, it would also strain the
emergency dispatch team by removing a lead dispatcher from their post.
There is collective support among the Police Chief, Fire Chief, and 911 Communications Manager for
this improvement package. The Fire Chief believes the protocol and quality assurance that would be
provided by the contracted company will also assist in the process becoming accredited. Additionally,
quality assurance will ensure Communications Center staff are better equipped to handle all types of
calls and will ultimately provide better service for the citizens and visitors of Dubuque and Dubuque
County. This request supports the City Council's goal of "Vibrant Community: Healthy and Safe" with
the state outcome of providing timely response to emergency calls for service. This request is one of
the 2018 - 2020 Management in Progress Goals: "Vibrant Community: Healthy and Safe -
Communication National Quality Assurance: Funding."
Related Cost: $ 68,310 Tax Funds Recurring
Related Revenue: $ 22,770 Dubuque County Recurring
Net Cost: $ 45,540
Property Tax Impact: $ 0.0179 0.17%
Activity: Emergency Communications
Recommend - No
3of6
This improvement package request is for the purchase of an additional software licenses for ProQA
Medical/Fire/Police automated call -taking software. Atotal of 3 licenses would be purchased, one for
each of the 3 elements so all stations are equipped with the software. Currently, there are five licenses
but with the addition of a sixth dispatcher position during the remodel, a sixth license for Emergency
Dispatch Medical (EDM)/Emergency Fire Dispatch (EFD)/Emergency Police Dispatch (EPD) is needed
to ensure the software is available on all computers/positions. This is in relation to the previous
remodeling project. This project relates to the City Council's goal of "Vibrant Community: Healthy and
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Safe" with the stated outcome of continuing to provide a timely response to emergency calls for service
and provide a value to residents in the form of assuring a sense of safety in their community. This
improvement package includes a recurring cost of $1,687 for license renewal and recurring revenue
from the County of $563.
Related Cost:
Related Cost:
Related Revenue
Related Revenue:
Net Cost:
Property Tax Impact:
$ 11,250
$ 1,687
$ 562
$ 3,750
$ 8,625
$ 0.0034 0.03%
Tax Funds
Tax Funds
Dubuque County
Dubuque County
Activity: Emergency Communications
Non -Recurring
Recurring
Recurring
Non -Recurring
Recommend - Yes
4of6
This improvement package would purchase an additional Computer Aided Dispatch (CAD) License. A
sixth position was added during the remodel of the Emergency Communications Center. The request to
purchase a sixth CAD license is to ensure all computers/stations in the Center will have access to the
software. This would relate to the City Council's goal of "Vibrant Community: Healthy and Safe" with the
stated outcome of continuing to provide a timely response to emergency calls for service. The value to
residents is providing better service and providing citizens with the feeling of safety in the community.
The recurring cost to maintain the license would be paid by the Police Department with all other
dispatch licenses at a recurring cost of $1,280.
Related Cost: $
Related Cost: $
Related Revenue: $
Related Revenue: $
Net Cost: $
Property Tax Impact: $
8,000 Tax Funds
1,280 Tax Funds
427 Dubuque County
2,666 Dubuque County
6,187
0.0024 0.02%
Activity: Emergency Communications
Non-recurring
Recurring
Recurring
Non-recurring
Recommend - Yes
5of6
This improvement level request is to hire external trainers to provide classes specific to 911 dispatch for
as many emergency dispatchers as possible. A single class provided by outside trainers costs
approximately $2,500 and this improvement package would administer two classes per year for a total
of $5,000. Dispatchers need 8 hours of training each year for state certification and 24 hours per year
for National Academy certification. This improvement package supports the City Council's goal of
"Vibrant Community: Healthy and Safe" with a stated outcome of continuing to provide a timely
response to emergency calls for service. The value to residents of this improvement package would be
providing citizens with a sense of safety in the community. This is one of the Management In Progress
Goals for 2018-2020: "Vibrant Community: Healthy and Safe - Dispatcher Training: FY20 Funding."
Related Cost:
Related Revenue:
Net Cost:
Property Tax Impact:
$ 5,000 Tax Funds
$ 1,667 Dubuque County
$ 3,333
$ 0.0013 0.01%
Activity: Emergency Communications
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Recurring
Recurring
Recommend - Yes
6of6
This improvement package request is for funding to conduct digital and print marketing and outreach to
businesses and individuals for Smart 911 Building and Personal Profiles. Smart 911 profiles are set up
by the user with information that is shared with first responders for additional details in the instance of
an emergency situation. Marketing Smart 911 for both personal and business use would help provide
better response for all users. The information in the Smart 911 Profile would aid in response to
emergency situations and may help save lives. This request relates to the City Council goal of "Vibrant
Community: Healthy and Safe" with the state outcome of continuing to provide a timely response to
emergency calls for service. Residents would benefit from this improvement package by feeling safe in
the community and contributing personalized details to first responders to aid in care. This is one of the
Management In Progress Goals for 2018-2020: "Vibrant Community: Healthy and Safe - Smart 911
Personal & Building Profile marketing: FY20 Funding."
Related Cost: $ 4,000 Tax Funds Non -Recurring
Related Revenue: $ 1,333 Dubuque County Non -Recurring
Net Cost: $ 2,667
Property Tax Impact: $ 0.001 0.01 %
Activity: Emergency Communications
Significant Line Items
Employee Expense
1. FY 2020 employee expense reflects a 1.5% wage package increase.
Recommend - Yes
2. The Iowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged
from FY 2019 The employee contribution of 6.29% is unchanged from FY 2019.
3. The City portion of health insurance expense decreased from $1,193 in FY 2019 to $921 in FY
2020 per month per contract which results in an annual cost savings of $43,110 or 22.77%.
4. Overtime expense is unchanged from $5,391 in FY 2019 to $5,391 in FY 2020. FY 2018 actual
was $12,697.
5. Sick leave payout expense is unchanged from $1,087 in FY 2019 to $1,087 in FY 2020.
Supplies & Services
6. Office Equipment Rental is increased from $11,616 in FY 2019 to $12,456 in FY 2020 based on
FY 2019 plus 7%. This line item represents the costs for the rental of the T-1 line provided by
the state through the National Crime Information Center/Iowa Computer (NCIC). The direct line
provides the City with access to the computer system for law enforcement related items such as
but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law
enforcement information from Iowa and nationally.
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7. Software License decreased from $40,329 in FY 2019 to $31,441 in FY 2020. In FY 2019 there
was a one-time expense of an interface purchased to connect Milestone cameras to the CAD
system.
8. Education and Training increased from $9,340 in FY 2019 to $14,340 in FY 2020. This line
item represents the cost of required training.
9. Conferences is increased from $8,000 in FY 2019 to $12,000 in FY 2020. Regional and
national conferences for the Association of Public -Safety Communications Officials -International
and the Sungard training for the public safety software is budgeted.
Machinery & Equipment
10. Equipment replacement items at the maintenance level include ($30):
(1) Flip phone $30
11. Dispatcher computers are replaced through 911 surcharge funds. It is important to note that
most of the Equipment for the 911 center comes from 911 Board which is a County -wide Board.
The 2 computers and 2 monitors used to monitor traffic cameras are replaced through the City's
general fund in the city-wide computer replacement capital improvement project.
Debt Service
12. FY 2020 annual debt service is as follows ($20,574):
Amount Debt Series Payment Source Purpose
Final Call
Payment Date
$ 20,574 2012D G.O.
Sales Tax 20% Tower Relocation 2027 2019
$ 20,574 Total Emergency Communications Annual Debt Service
Revenue
13. The Joint Communications Payment represents the amount Dubuque County pays for the
support of the 911 center. It is 113 of the total operating estimate for FY 2020 of $531,718 (FY
2019 was $504,988). As the expenses increase or decrease, so does the County's share.
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EMERGENCY COMMUNICATIONS
Ensure the appropriate response is dispatched that meets or exceeds the expectati
ons and needs of the public that is requesting service through effective and efficient
dispatching of emergency personnel to the scene.
City Manager's
Office
Emergency
Communications
SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE
LEADING TO OUTCOMES
People
The Emergency
Communications Center
works with citizens and
emergency responders to
ensure the needs of the
community are met.
II
Planning
The Communications Center works
with different agencies in the
Dubuque area to ensure that all
emergency needs are provided
when requested by citizens and
visitors of Dubuque.
Partnerships
The Emergency Communications Department partners with many City, County, and
State departments as well as 11 non -profits and organizations throughout the City and
County to provide quality services that are consistent with the City Council goals and
priorities.
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EMERGENCY COMMUNICATIONS
$1,200,000
$1,000,000
$800,000
$600,000
$400,000
$200,000
$0
FY 2018 FY 2019 FY 2020
Full -Time Equivalent 17.55 18.28 19.28
Debt and Resources
$472,860 $510,167 $537,852
$964,766 $1,035,456 $1,027,644
Operating Revenue Property Tax Support
FY 2018
FY 2019 FY 2020
The Emergency Communication Department is supported by 19.28 full-time equivalent employees,
which accounts for 92.48% of the department expense as seen below. Overall, the department's
expenses are expected to increase by 1.24% in FY 2020 compared to FY 2019.
Employee Expense
Supplies and Services
Machinery and EquipI6
Expenditures by Category by Fiscal Year
$1,374,085
S1.440.944
$1,466,740
$63,541
$98,403
$98.726
$30
$0 $500,000 $1,000,000 $1,500,000
El FY 2018 FY 2019 • FY 2020
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EMERGENCY COMMUNICATIONS
Overview
The Emergency Communications Center employees are the first of the first responders. We
are committed to answering all 9-1-1 and non -emergency calls with professionalism, integrity
and compassion while efficiently dispatching police, fire and emergency medical services.
Customer service is essential to our success, so we treat each caller with empathy and
respect. Our dedicated and highly trained professionals routinely offer life-saving medical
instructions in addition to providing accurate public safety information. Dubuque County 9-1-1:
always there, always ready. The Emergency Communications Center is also the after hours
answering point for most city services. The Communications Center is responsible for all the
911 phone and radio equipment used in Dubuque County. Service is provided 24 hours a day,
7 days a week.
Emergency Communications Position Summary
FY 2020
Emergency Communications Manager
1.00
Lead Public Safety Dispatcher
4.00
Public Safety Dispatcher - FT
10.00
Public Safety Dispatcher - PT
3.55
Records Clerk - PT
0.73
Total Full -Time Equivalent Employees
19.28
lighlights of Fiscal Year 2018
• Text to 911 Completed
• Remodeled Communications Center
• Smart 911 Text to all wireless hangups
!uture Initiatives
• Radio System Replacement
• Phone System Upgrade/Change
• Quality Assurance of Call Taking
• FirstNet
• Landline 911 on Wireless 911 Network
• Additional Training
Performance Measures
Emergency Communications
The Dubuque Emergency Communications Center strives to answer and dispatch calls within national
guidelines and to dispatch appropriate personnel in order to provide the best outcomes and upmost safety to
the citizens of Dubuque.
Goal: Financially Responsible, High Performance Organization A
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EMERGENCY COMMUNICATIONS
Outcome #1: Qukker response times for d'spatch result in gut ker response times for agencies
irwoked and qukker citizens get requested services.
• Provide expedient and effective handling of emergency calls including phone handling and radio
dispatching of proper response units.
• 97% of all calls answered in 10 seconds or less.
Range of Answer Time for all Emergency
and Non Emergency Calls
Total number of calls 170,280
2.04% 2%
0.07%, 0%
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■ 0-10 Sec 166,237
• 10.001-20 Sec 3,482 Calls
x 20.001-30 Sec 441 calls
30.001+Sec 120calls
97.62% 98%
EMERGENCY COMMUNICATIONS
96.93% of all 911 calls are answered in 10 seconds or less (National Average is 90%)
Range of Answer Time for Emergency 911 CaIIs
Total Humber of 911 CaIIs 29,551
2.65% 0.3a% 0.11%
96.94%
■ 0-10 Sec • 10.001-20 Sec Q 20.001-30 Sec 030.001 + Sec
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EMERGENCY COMMUNICATIONS
Total Calls for Service handled by the Dubuque Communications Center for FYI 7 and FYI 8
with the FYI9 being the average change over the last 5 years added to the FYI 8 numbers:
FY17 FY18 FY19 Revised
Dubuque Police 56,184 56,153 57,922
Dubuque Co Sheriff 24,977 22,421 23,374
Dubuque Fire 6,598 6,541 6,911
County Fire* 2,468 2,705 2,900
County Law** 10,658 10,670 11,065
No Agency Events 7,008 7,230 7,542
Total 107,893 105,720 109,717
*County Fire -Asbury Fire, Bernard Fire, Cascade Fire, Cascade Ambulance, Centralia/Peosta
Fire, Dyersville Fire, Dyersville Ambulance, Epworth Fire, Farley Fire, Farley Ambulance, Holy
Cross Fire, Key West Fire, LaMotte Fire, New Vienna Fire, Sherrill Fire, Worthington Fire, and
Support Services.
**County Law -Asbury, Cascade, Epworth, Farley, Dyersville, New Vienna, Peosta Police
Departments and Dubuque County Conservation.
Due to the increasing severity of calls and the time it takes to
process calls, more manpower hours are required to handle
calls. The speed of processing and the availability of
personnel to respond affects the time it takes for citizens to
get the help they request.
No Agency Events- Dispatchers answer the phone and start an event but
cancel prior to it being assigned to an agency.
Outcome #2: Education and outreach - To continue to teach the public appropriate use
for 911 communications.
Provide community outreach and education to the public to ensure appropriate use of 911.
• 1St grade Student in City of Dubuque And Dubuque County
c When to call 911?
c When to use non -emergency number?
c How to dial 911 from different types of phones?
c What to say to the 911 Dispatcher?
c What to do to help get the correct personnel on the scene?
FY17 FY18
Number of schools In Dubuque City/County presented class to 27 28
Number of classes taught 62 60
Number of students 1240 1215
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EMERGENCY COMMUNICATIONS
Other activities completed by the Communications Center staff for Community
Outreach in the past year:
• Cub/Boy Scout and Girl Scout Tours
• High School and College Tours
• Northeast Iowa Community College Safety Days
• Western Dubuque Safety Day for 5th Grade Students
• National Night Out
O Rural Community Presentations
• State of Iowa 911 Council
O Dubuque County Fire Association
O Dubuque County EMS Association
O 911 in the Schools- all City & County Schools
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Recommended Operating Revenue Budget - Department Total
12 - EMERGENCY COMMUNICATIONS
Fund
Account
Account Title
FY17 Actual
Revenue
FY18 Actual
Revenue
FY19 Adopted
Budget
FY20 Recomm'd
Budget
100 46120 COUNTY PAYMENT - JT COMM
463,148
453,753
504,988
531,718
46 - LOCAL GRANT AND REIMBURSE
463,148 453,753
504,988
531,718
100
51983
COPY FEES
2,530
2,490
2,000
2,490
51- CHARGES FOR SERVICES
2,530
2,490
2,000
2,490
100 53620 REIMBURSEMENTS -GENERAL
3,179
3,644
3,179
3,644
53 - MISCELLANEOUS
3,179
3,644
3,179
3,644
400 59350 FR SALES TAX CONSTRUCTION
100 59810 FR GARAGE SERVICE FUND
21,080
0
20,620
12,973
21,060
0
20,574
0
59 - TRANSFER IN AND INTERNAL
21,080 33,593
21,060
20,574
12 - EMERGENCY COMMUNICATIONS TOTAL
489,936 493,480 531,227 558,426
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Recommended Operating Expenditure Budget - Department Total
12 - EMERGENCY COMMUNICATIONS
FFund
Account
Account Title
FY17 Actual
Expense
FY18 Actual
Expense
FY19 Adopted
Budget
FY 20 Recomm'd
Budget
100 61010 FULL-TIME EMPLOYEES
100 61020 PART-TIME EMPLOYEES
100 61050 OVERTIME PAY
100 61070 HOLIDAY PAY
100 61091 SICK LEAVE PAYOFF
100 61092 VACATION PAYOFF
100 61310 IPERS
100 61320 SOCIAL SECURITY
100 61410 HEALTH INSURANCE
100 61415 WORKMENS' COMPENSATION
100 61416 LIFE INSURANCE
100 61417 UNEMPLOYMENT INSURANCE
100 61660 EMPLOYEE PHYSICALS
781,838
154,047
16,458
18,900
1,417
2,682
86,714
71,592
222,584
3,601
648
4,980
755
785,390
168,387
12,697
19,586
1,087
0
88,247
71,505
222,576
3,828
654
0
128
829,234
200,876
5,391
20,071
1,087
0
99,400
80,222
200,340
3,273
650
0
400
875,303
211,134
5,391
21,630
1,087
0
106,089
84,851
157,230
2,809
816
0
400
61- WAGES AND BENEFITS
1,366,215 1,374, 085 1,440,944 1,466,740
100 62010 OFFICE SUPPLIES
100 62030 POSTAGE AND SHIPPING
100 62061 DP EQUIP. MAINT CONTRACTS
100 62070 OFFICE EQUIP RENTAL
100 62090 PRINTING & BINDING
100 62110 COPYING/REPRODUCTION
100 62130 LEGAL NOTICES & ADS
100 62206 PROPERTY INSURANCE
100 62208 GENERAL LIABILITYINSURAN
100 62310 TRAVEL -CONFERENCES
100 62320 TRAVEL -CITY BUSINESS
100 62340 MILEAGE/LOCAL TRANSP
100 62360 EDUCATION & TRAINING
100 62421 TELEPHONE
100 62431 PROPERTY MAINTENANCE
100 62436 RENTAL OF SPACE
100 62663 SOFTWARE LICENSE EXP
100 62667 INTERNET SERVICES
949
0
3,718
10,944
752
1,132
794
670
7,769
5,444
1,356
456
9,110
6,174
151
780
2,990
120
1,336
0
1,215
11,616
5,023
863
875
629
6,421
4,349
1,151
374
6,799
6,177
0
780
15,811
120
1,500
17
2,483
11,616
5,735
1,131
700
0
6,848
8,000
2,000
800
9,340
6,174
830
780
40,329
120
1,336
0
2,581
12,456
5,374
924
875
0
7,318
12,000
2,000
404
14,340
6,177
600
780
31,441
120
62 - SUPPLIES AND SERVICES
53,309 63,541 98,403
98,726
100
100
100
71211
72414
72418
DESKS/CHAIRS
TELEVISION
TELEPHONE RELATED
0
0
349
0
0
0
1,800
4,100
376
0
0
30
71- EQUIPMENT
349
0
6,276
30
400
400
74111
74112
PRINCIPAL PAYMENT
INTEREST PAYMENT
15,300
5,780
15,300
5,320
16,200
4,860
16,200
4,374
74 - DEBT SERVICE
21,080 20,620
21,060
20,574
12 - EMERGENCY COMMUNICATIONS TOTAL
1,440,952 1,458,246
1,566,683 1,586,070
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Recommended Expenditure Budget Report by Activity & Funding Source
12 - EMERGENCY COMMUNICATIONS
EMERGENCY COMM. CENTER - 12100
FUNDING SOURCE: GENERAL
Account
FY18 Actual Expense
FY19 Adopted Budget FY20 Recomm'd Budget
EQUIPMENT
SUPPLIES AND SERVICES
WAGES AND BENEFITS
63,541
1,374,085
6,276
98,403
1,440,944
30
98,726
1,466,740
711.— EMERGENCY COMM. CENTER 1,437,626 1,545,623 65,
DEBT SERVICE - 12400
-11 T � I
FUNDING SOURCE: DEBT SERVICE
Account FY18 Actual Expense FY19 Adopted Budget FY20 Recomm'd Budget
DEBT SERVICE
20,620 21,060 20,574
111" -
DEBT SERVICE
EMERGENCY COMMUNICATIONS TOTAL $
20,620 — 21,060 — 20,574
1,458,245.68 $ 1,566,683.00 $ 1,586,070.00
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CITY OF DUBUQUE, IOWA
DEPARTMENT DETAIL - PERSONNEL COMPLEMENT
12 EMERGENCY COMMUNICATION DIVISION
FY 2018 FY 2019 FY 2020
FD JC WP -GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET
61010 Full Time Employee Expense
100 6600 GE -36 COMMUNICATIONS MANAGER 1.00 $ 87,552 1.00 $ 88,864 1.00 $ 90,899
100 6575 GE -30 LEAD DISPATCHER 4.00 $ 251,548 4.00 $ 255,737 4.00 $ 261,834
100 6500 0E-09 PUBLIC SAFETY DISPATCHER 9.00 $ 465,447 9.00 $ 476,429 10.00 $ 516,966
TOTAL FULL TIME EMPLOYEES 14.00 $ 804,547 14.00 $ 821,030 15.00 $ 869,699
61020 Part Time Employee Expense
100 6500 OE -09 PUBLIC SAFETY DISPATCHER
100 NA -48 RECORDS CLERK
TOTAL PART TIME EMPLOYEES
3.55 $ 176,037 3.55 $ 179,638 3.55 $ 185,039
0.00 $ — 0.73 $ 26,842 0.73 $ 31,699
3.55 $ 176,037 4.28 $ 206,480 4.28 $ 216,738
TOTAL EMERG. COMM. DIVISION 17.55 $ 980,584 18.28 $1,027,510 19.28 $ 1,086,437
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ACCT FD .JC
Emergency Comm. Center -FT
10012100
10012100
10012100
61010 100 6600
61010 100 6575
61010 100 6500
CITY OF DUBUQUE, IOWA
ACTIVITY PERSONNEL COMPLEMENT SUMMARY
FY 2018
FY 2019 FY 2020
WP -GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET
GE -36
GE -30
0E-09
Emergency Comm. Center -PT
10012100 61020 100 6500 OE -09
10012100 61020 100 4218 NA -48
COMMUNICATIONS
MANAGER
LEAD DISPATCHER
PUBLIC SAFETY DISPATCHER
Total
1.00
4.00
9.00
$ 87,552
$ 251,548
$ 465,447
1.00
4.00
9.00
$ 88,864 1.00
$ 255,737 4.00
$ 476,429 10.00
$ 90,899
$ 261,834
$ 516,966
14.00 $ 804,547 14.00 $ 821,030 15.00 $ 869,699
PUBLIC SAFETY DISPATCHER 3.55 $ 176,037 3.55 $ 179,638 3.55 $ 185,039
RECORDS CLERK 0.00 $ — 0.73 $ 26,842 0.73 $ 31,699
Total 3.55 $ 176,037 4.28 $ 206,480 4.28 $ 216,738
TOTAL EMERGENCY COMMUNICATION DEPARTMENT 17.55 $ 980,584 18.28 $1,027,51 19.28 $ 1,086,437
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BUDGET PRESENTATION
FEBRUARY 25TH, 2019
ORGANIZATIONAL CHART
Communication
Center Manager
Mark Murphy
Lead
Dispatcher
Dan Bannon
32 years Lead
Dispatcher
Joe Young
29 years
Lead
Dispatcher
Jessica
George-
Rethwisch
20 years
Lead
Dispatcher
Julie Rooney
20 years
STAFF
Full Time Part Time
Amy Amberg 16 yrs 8 m Abbi Ryan 3 yrs 9 m
Brenda Hernandez 13 yrs 7 m Crystal Campbell 2 yrs 8 m
Jessica Gamble 11 yrs 5 m Ben Dalsing 2 yrs 8 m
Rich Kapparos 11 yrs 5 m Katelyn McDade 1 yr 8 m
Dennis Boge 10 yrs 4 m Mackenzie Beneventi 7 m
Lisa Lugrain 10 yrs 4 m Open Position
Ragan Schumacher 3 yrs 8 m
Martin Benda 3 yrs 5 m
Jason Cox 3 yrs 4 m
911 SURCHARGE FUNDING
$503,777
$487,125 $455,476
$433,781
$406,469
$386,804
$371,799 $354,959
$341,750 $308,388
$54,029
$57,013
$59,147
$60,836 $102,931
$171,612 $197,415 $205,230
$255,078
$275,522
$557,806
$544,138 $514,623
$494,617
$509,400 $558,416
$569,214
$560,189
$596,828 $583,910
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18
Landline
Wireless
Total
COMM CENTER BREAKDOWN
•Equipment
•911 Surcharge Funds
•County Levy Ended FY2018
•County Debt (New Radio System)
•City Debt (Tower)
•Operations-Staff & Day to Day
•City Budget $1,586,070
•2/3 City $1,057,380
•1/3 County $528,690
PHONE CALLS HANDLED
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-182,7872,5852,4302,6332,2212,5992,4971,9982,2962,3332,5922,58013,24512,81412,13911,86911,06210,85511,0529,94311,11211,89312,47112,274Total Phone Calls Handled by Communications Center Fiscal Year 2018
170,280 Calls
Non Emergency Calls
911 Calls
CALLS FOR SERVICE
FY17 FY18 FY19
Projected
Dubuque Police 56,184 56,153 57,922
Dubuque Co Sheriff 24,977 22,421 23,374
Dubuque Fire 6,598 6,541 6,911
County Fire 2,468 2,705 2,900
County Law 10,658 10,670 11,065
No Agency Events 7,008 7,230 7,542
Total 107,893 105,720 109,714
FY18 ACCOMPLISHMENTS
•New NCIC/Iowa System Software
•Smart 911 Text messages to all wireless hang ups
•911 In the Schools
•28 schools
•60 classes
•1215 students
•Communications Center Remodel
REMODEL STAGE 1
RELOCATE DOOR
REMODEL
REPLACE CARPET/CEILING GRID
REMODEL
POSITIONS 3 & 4 REMOVED & REPLACED
REMODEL
REMOVE POSITIONS 1 & 2 & REPLACE
COMPLETED
6 CONSOLES 4 RADIOS 1 CALL TAKER
PROJECTS IN THE WORKS
▪Phone System Upgrade or Replacement
▪Landline on Wireless Network-State
▪FirstNet-State
▪County-wide Radio System Upgrade
▪Elert & Associates
▪Racom
▪Dubuque County Board of Supervisors
NEW TOWER LOCATIONS
IMPROVEMENT PACKAGES
•Additional ProQA Licenses Cost $11,250
•Sixth Position would have software installed to
provide call taking ability at all six consoles.
•Full Time Dispatcher Cost $37,686
•4th dispatcher from 7am-3pm Monday-Friday
•Call taker responsibility
•Fill in for extended leave openings
•Reduce daytime workload stress
PROPOSED STAFFING LEVELS
time of day Sunday Monday Tuesday Wednesday Thursday Friday Saturday
12:00-1:00 am 4 4 4 4 4 4 4
1:00-2:00 am 3 3 3 3 3 3 3
2:00-3:00 am 3 3 3 3 3 3 3
3:00-4:00 am 3 3 3 3 3 3 3
4:00-5:00 am 3 3 3 3 3 3 3
5:00-6:00 am 3 3 3 3 3 3 3
6:00-7:00 am 3 3 3 3 3 3 3
7:00-8:00 am 3 4 4 4 4 4 3
8:00 -9:00 am 3 4 4 4 4 4 3
9:00-10:00 am 3 4 4 4 4 4 3
10:00-11:00 am 3 4 4 4 4 4 3
11:00-12:00 pm 3 4 4 4 4 4 3
3 =3 dispatchers on duty
4 =4 dispatchers on duty
4 =Proposed 4 dispatchers
Flexability to drop to 3 for training and sick time off during red and green times
PROPOSED STAFFING LEVELS
time of day Sunday Monday Tuesday Wednesday Thursday Friday Saturday
12:00-1:00 pm 3 4 4 4 4 4 3
1:00-2:00 pm 3 4 4 4 4 4 3
2:00-3:00 pm 3 4 4 4 4 4 3
3:00-4:00 pm 4 4 4 4 4 4 4
4:00-5:00 pm 4 4 4 4 4 4 4
5:00-6:00 pm 4 4 4 4 4 4 4
6:00-7:00 pm 4 4 4 4 4 4 4
7:00-8:00 pm 4 4 4 4 4 4 4
8:00-9:00 pm 4 4 4 4 4 4 4
9:00-10:00 pm 4 4 4 4 4 4 4
10:00-11:00 pm 4 4 4 4 4 4 4
11:00-12:00 am 4 4 4 4 4 4 4
3 =3 dispatchers on duty
4 =4 dispatchers on duty
4 =Proposed 4 dispatchers
Flexability to drop to 3 for training and sick time off during red and green times
IMPROVEMENT PACKAGES
•Additional Computer Aided Dispatch (CAD)
License Cost $8,000
•Sixth CAD License to provide CAD at new console
•Additional Training For Dispatchers Cost $5,000
•Hire outside training programs to provide staff with
additional training
IMPROVEMENT PACKAGES
•Marketing for Smart 911 Building and Personal
Profiles Cost $4,000
•Digital
•Print
QUESTIONS?