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2 11 10 Information Services FY 2011 Budget PresentationInformation Services Department FY 2011 Budget Presentation February 11, 2010 Staffing Information Services Manager Chris Kohlmann Senior Network Administrator Lisa Hamilton Lead Applications/ Lead Applications/ Lead Applications/ Network Analyst Network Analyst Network Analyst DLEC Joe Pregler Tony Steffen Stacey Moore Information User Technology Intern DLEC TechnologyIntern Specialist Unfilled Specialist Unfilled Jim Vosberg Alicia Sprank Department Activities and Focus Areas Systems Planning Help Desk Network/Fiber Optic and Administration Implementation Telephony AdministrationStaff Development Community Activities/ Partnership/ Outreach Accomplishments Helpdesk 17,000 hours by staff with after hours and on-  call assistance of 364 hours 5,220 Support Hours DLEC  Managed response to 12,740 department  requests for assistance in 2009 Maintain 98% uptime  for servers, workstations and devices Accomplishments Systems Planning and Implementation Multifunction Project  Increased Document Handling  Efficiencies All Departments are utilizing Laserfiche  Document Management Cost Savings  FY2009 savings of $129,000/year  Energy Savings  Accomplishments Systems Planning and Implementation Virtualization of key physical servers  22 Servers to 8 physical servers  What does this mean:  Reduction of 194,721 lbs of CO2  CO2 Reduction Equivalent To:  Planting 680 Trees  Removing 14.7 Cars  Water Meter Replacement  Vendor Selection  Initial Design Review  Implementation of  Hardware, Software and Network Infrastructure Accomplishments Network/Fiber Optic Administration Internet Services Upgrade  increased bandwidth to 10 Mps  saving approximately $900/month.  Event Management Software  Implementation of ftp site  Accomplishments Telephony Blackberry implementation  Handsets  Wireless Internet Cards  Cell phone replacement  Study and revamp of the plan  Projected Cost Savings $8,300/year  Completion of Shoretel Phone System  Implementation Implementation of GoToMeeting  Contingent telephone and internet  installation at the Fire Training Center Accomplishments Partnerships Technical leadership in Smarter City  partnership with IBM Support for staff and public users of the  technology resources at the Multi-Cultural Family Center Donation of City owned computers, monitors and  printers that are older than four years to schools and non-profit agencies Technology design assistance with new  construction projects such as Carnegie Stout Library, new Parking Ramp and Wastewater Treatment Plant Future Initiatives GIS Server Replacement  Design and Implementation  Assist with network and technology  implementation Wastewater Treatment Plant  Parking Ramp  Carnegie Stout Public Library  Future Initiatives Water Meter Replacement Project  Database  Telecommunications  Security  Integration with Existing Systems and  Infrastructure Hardware and Software Implementation  and support Improvement Items Upgrade of VMWare Licenses  Addition of (8) 1 Terabyte Drives to  existing SAN Loglogic PCI Compliance Suite  Credit Card Module  Improvement Items Upgrade of Rightfax Maintenance  Faxes with PDF attachments  Capital Improvement Items Microcomputer Computer  Replacement Additional Storage Area Network  Device Provides for a Disaster Recovery Site  Replication of Data and Servers for quick  recovery in emergency situations Questions