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Jule Transit Annual Report Copyrighted J une 3, 2019 City of Dubuque Consent Items # 5. ITEM TITLE: Jule TransitAnnual Report SUMMARY: City Manager recommending approval of the Jule'sAnnual Report for Fiscal Year 2018. SUGGESTED DISPOSITION: Suggested Disposition: Receive and File; Approve ATTACHMENTS: Description Type Jule TransitAnnual Report-MVM Memo City Manager Memo J ule Transit Report Staff Memo Staff Memo JuleTransitAnnual Report Supporting Documentation THE CITY OF Dubuque � AIFA�erlwGh UB E '�� III► Masterpiece on the Mississippi Z°°'�w'2 7A13 2017 TO: The Honorable Mayor and City Council Members FROM: Michael C. Van Milligen, City Manager SUBJECT: Transportation Services — Jule Transit Annual Report DATE: May 28, 2019 Director of Transportation Services Renee Tyler requests City Council approval of the Jule's Annual Report for Fiscal Year 2018 and highlight operating statistics. I concur with the recommendation and respectfully request Mayor and City Council approval. ��JV'vr�"\ �Gtn�r //��{/L�t� Mic ael C. Van Milligen �� MCVM:jh Attachment cc: Crenna Brumwell, City Attorney Teri Goodmann, Assistant City Manager Cori Burbach, Assistant City Manager Renee Tyler, Director of Transportation Services � � �� I,��I . �'��r�.��4�,;�"+�t�� i ��}�� }�� 1 1 ' i 1 1 1 �I I � � � I I I 1 1 1 � � � � � � � 1 1 1 1 1 1 1 1 1 � � 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 � � 1 1 1 � � 1 1 1 1 1 1 � 1 1 1 1 1 1 1 1 1 1 1 1 1 1 O / � 0� 1 1 1 1 1 O / � � 0 1 1 1 1 1 1 / � � � ' • Passenger-related revenue, including contracts and direct farebox revenue has increased by 96°k for both fixed-route and paratransit services in FY18. FY14 FY18 Fixed Route PassengerFares $147,968 PassengerFares $187,216 Medicaid Fares $33,975 PassengerRevenuesubtotal $221,191 College Partnership $84,280 Specialized Services $2,692 Contract Revenue subtotal $86,972 Total $308,163 FY14 FY18 Minibus PassengerFares $50,926 PassengerFares $114,300 Medicaid Fares $16,284 Total $130,584 • The farebox recovery ratio for both fixed-route and Minibus services are 12°k. Farebox recovery ratio is the percentage of operating expenses funded by passenger-related revenue. • Ridership is increasing faster than costs, reducing the cost per passenger by 3°k in FY18. • The Jule Operations and Training Center (JOTC) was constructed on a city-owned Superfund site. The facility includes bus storage, dispatch and administrative offices, an indoor classroom, and outdoor vehicle training areas. The JOTC received federal, state, and local funding. • February 2018 Routes are revised to accommodate the buses' new home: the Jule Operations and Training Center on Kerper Blvd rather than the old bus barn on Central Ave. • The Jule partners with many organizations throughout the City to provide discounted passes for clients in need. 3,598 passes were provided in FY18. • 92°k of Dubuque schools are within a 5-minute walk of a bus stop 139,785 rides were provided to K-12 youth in FY18. RECOMMENDATION/ACTION It is recommended that the Council approve the annual report for publication on in hard copy and digitally on the City's website. �� „ b Advertise on The Jule! � ��: - ` - , The Jule offers interior and exterior advertising options for local ' ' � � � � ' ' businesses and non-profit organizations. Advertising on the Jule offers over 60,000 views per day. � ; � � � � Exterior advertisers can choose from � 3 bus sizes and 8 ad space options ;� ;� ' � � I Discounts are offered for multi-bus I+ � � ,f �` � ,� �K�' f and multi-panel advertising and for Hn:_ �� = 1 ��I� non-profit organizations. Interior ad � � � �,,,T space is also available on fixed- � �� _ ' ��h�(i route buses. J� • I� �� • 1., �, � � _ Connect with Us! ' ! �� E � ��,� �, � w � ' ' � � 1 I � � �� : i� c � ,r, �— - ' -� ' i � � '—• JuleTransit 0. wwwJuleTransit.org �� 563.589.4196 , � � �+ � ; — ' , ► MyRide is an interactive website designed to help � �'�, �� _ �"�� ; r � � � users get route and schedule information on-the-go. �°• " � 4 1� ;: I MyRide allows passengers to plan a trip, view . �'��i'�. upcoming pickup times, and track the bus in real time. � � � =�� - �i _ myride.cityofdubuque.org "`" -- ,� � �� - _ Get Involved ! �„�;,�" TI'qnslf AdVlsol'y Boql'd: consists of five members appointed by the _ � City Council to three-year terms. Members meet every other month to '�,� �� _. establish routes & schedules, regulate fares, and prioritize projeds. • \ � _ www.cityofdubuque.org�boards � ,` . � . � DuRlde: Seniors 65 and older have the option to travel with our ; �� `� `� partner, DuRide. DuRide provides over 1,000 rides per month and serves ,r+, a ,�"!�_y hundreds of riders through a network of volunteers. �iif,�-! _..� � www.duride.org The Jule -`" , / � _' r , v � A LETTER FROM THE TRANSIT BOARD CHAIR WHAT'S NEW Public transportation ensures people from all socioeconomic backgrounds have equal access to all the opportunities to live, work, and play in their community. Public Ju le O perations & Tra ining Center transit, walking, and biking are multi-modal transportation options which play a key role in reducing Dubuque�s carbon footprint and achieving sustainability benchmarks. The Jule Operations and Training � � k Fiscal Year 2018 (July 1, 2017 -June 30, 2018) was a full year in which The Jule Center (JOTC) was construded ,� �, 0 on a cit owned Su erfund site. ,� provided 507,591 rides -a 6/o increase over the past five years. In FY18: Y- P The facility includes bus storage, • Evening service hours unfil 9:00 PM Monday through Saturday began in dispatch and administrative � August. Evening service is empowering people to work more hours on later shifis, ��. �� -�_ attend cultural events, and go where they want when they want. offices� an indoor dassroom� and �_/- _ outdoor vehicle training areas. _._� �� • The Jule Opera}ions and Training Cenfer was completed. Buses began using The JOTC received federal� - � this as their new garage in February. Staff from the Transit & Parking Divisions state� and local funding. � � � relocated here after their merger into the Transportation Services Department. The Transit Division and Parking Division were merged into the To continue to serve current passengers and attract new riders, the Transit Advisory Board is making progress on its three areas of focus for the next five years: Transportation Services Department in FY 1 8. Parking Technicians and Parking Enforcement Officers now have their offices in the JOTC, too. The Oufreach: We promote how easy and affordable it is to ride the bus -especially to Pqrking Account Clerk now works in the Intermodal Transportation Center. students, individuals over 65, those who use English as a second language, and car- free households. Passenger Experience and Accessibilify: We pride ourselves in giving passengers Evening Service a pleasant experience and will continue to replace buses, to include ramps instead of lifts, and improve transfer areas and bus stops with benches and other amenities. In August 2017� The Jule . �. � initiated Evening Service. ��" Dafa-based Service Improvemenh: Finally, we are excited about the extension of - i_ Jule buses now run till 9 PM � � � � � ' " service hours and we are exploring more options for increasing operating hours, �� frequency, and geographic areas served. Monday-Saturday� instead .+�.., ,.�,.,, - , ��-..� 'r The Jule is a robust, evolving rystem that continues to serve the needs of our of stopping at 6 PM. In ��ffiI I �. �I� � FYl 8, 31,721 trips were . ` � ��ej m '� community. Let s keep iransit moving forward in Dubuque. fi . � - made between 6 PM and �' -" _ - �,-� '�/j//� � 9 PM, which is an average of -• _.: " ` �!f 37 trips per hour. The �'� Matt Esser Chair,Transit Advisory Board Nightrider now starts at - � � �-�'��-- � - City of Dubuque Transit Division�The Jule 9 PM instead of b PM. � ��- Revised Route Structure � New Message February 2018 Routes are revised to accommodate the Timeline Sept 2010 Public Transit rebranding buses' new home: the Jule Operations and Training Center on campaign begins Kerper Blvd rather than the old bus barn on Central Ave PARTNERSHIPS FIXED-ROUTE 5-YEAR PERFORMANCE FY14-FY18 � � � � � � � � � � Fixed-route ridership and passenger-related revenue are 7 out of 10 college rides increasing faster than costs—that means we're providing are on The Nightrider a more useful service at a better value to residents r� The Nightrider provides late-night weekend Ridership In FY18, The Jule Clarlce service for the public. This route is funded in part fixed-route provided: ��t��z�,��t through a partnership with Loras College, Clarke +��% 445,817 rides � University, and the University of Dubuque, LORAS COLLEGE evenue miles and providing college students free access to all Jule �Revenue Hours rs have increased j,� routes, day or night. since FY14. More +� 8�� 42,144 revenue hours �ervice areas and The Jule partners with many increased service � organizations to provide discounted frequency are helping to make ReveflUe MIIeS passes for clients in need. public transit a . viable option for +� 4p/� 510,742 revenue miles r � more residents. o ec ass Diversifying revenue reams and pre-paid Passenger-Related Revenue �<��,�y��<,��ts � '��"'��° ��°°"""'"`"�" � �°mm°�'" / de contracts resulted — ��- ��,�,� �I`Actinn � og p agency Passes provided ��rprysed passenger- +96% CT� Crescent Community C1�Q . Dl.y+e.J re.�eY,��e N ° ��s a � � � through non-profit ��. , . $308,163 in FYl8 �Mercy ��rest _ , . _ , partners in FYl 8 ___�_____ _ ___ __, _ __ _ v"�"`�"': is the percentage of � expenses covered by Farebox Recovery Ratio ��, passenger-related ,w,�,,, ��,. ::�. r revenue. The higher the +69% �2•0% in FY18 , �� - ratio, the lower the ��. �� T� . .�F � �. _ rate of taxpayer Rides provided to ,T� _ • I� , subsid - , � �� K- 1 2 outh in FY 1 8 � ��r�`�� '`� . �� ,� y � �'�'� . �� Operating Cost per Passenger �'� ��,, � � Y1"/o ot Uubuque schools ; � � - s $5•78 _ � Ridership is increasing faster than costs, are within a 5-minute walk �_ ' - - --y in FY18 3 /� reducing the cost per passenger by 3% a �- of a bus stop New Passes New Service Hours New Look Improved Facility July 2016 Switch to swipe cards August 2017 Jule starts running till Aug 2011 New green Sept 2012 Nightrider June 2013 JFK Circle for Monthly passes and Youth 9PM Monday-Saturday instead of passes stopping at bPM buses are on the road evening service begins Transfer Canopy opens FIXED-ROUTE 5-YEAR PERFORMANCE FY14-FY18 SERVICE & FACILITIES Passenger Related Revenue FV2018 5308,163 � - . � FV2011 $298,341 � � FV2016 $195,650 O O FV2015 $229,611 ��O F�2o,4 - §�q��968 B U S S H E L T E R S 5o sso,000 sioo,000 $150,000 5200,000 5250,000 5300,000 saso,000 BU$ $TOP$ � Serving 90% of Jule routes All Jule buses are equipped with ramps or lifis to provide Farebox Recovery Ratio occessibility for passengers with mobility challenges or devices. Stops and facilities are continually reviewed for w2ol s i i,9�v ADA-compliance. w2ov �pg�� Bike racks are installed on ihe front of all Jule fixed-route buses. Bikes ride free with a paying passenger and indoor Fv2ol6 g,b�� bike storage is available at ihe Intermodal Parking Ramp. FV2015 10.09% �i " �` � I� FV2014 1.10% � �Y--' �� . � 4. :s+l;�v�......#d;?LL.�'G;'+":� 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% 14.00% � �-' �� '� � i� Operating Cost per Passenger . — . . - � � � �� — � ^ . , yi � .s,- � � FV2018 $SJ8 � � �`�:'.� . � � � . �.... ._ . FV2011 $5.26 - - - - - - FV2016 S4.61 1 1 � • FV2015 S4.15 w2o14 s5.6o New PaHnership Intermodal Center so.00 si.00 s2.00 $3.0o SQ.00 ss.00 56.0o s�.00 .�.pril 2016 Nighirider funded by parinership with routes begin. colleges & Greater Dubuque Development Corp. MINIBUS 5-YEAR PERFORMANCE FY14-FY18 FIXED-ROUTE 5-YEAR PERFORMANCE FY14-FY18 Passenger Related Revenue Ridership FV2018 5130,584 FV2018 445,811 FV2011 $141,533 FV2011 442,995 FV2016 $131,610 FV2016 486,332 FV2015 SSS,VS FV2015 418,944 FV2014 - $50,926 FV2014 312,212 $0 520,000 540,000 560,000 SSO,OOOS100,000$120,0005140,OOOS160,000 0 100,000 200,000 300,000 400,000 500,000 600,000 Farebox Recovery Ratio Revenue Hours FV2018 10.56% FV2018 42,144 FV2011 12.29% FV2011 34,814 FV2016 11.46% FV2016 35,312 FV2015 8.29% FV2015 39,240 FV2014 - 4.41% FV2014 35,66] 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% 14.00% 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 Operating Cost per Passenger Revenue Miles FV2018 $23.10 FV2018 S10,142 FV20 V $22.55 FV20 V 461,212 FV2016 $21.30 FV2016 453,851 FV2015 $18.62 FV2015 503,144 FV2014 $20.98 FV2014 449,326 $0.00 $5.00 $10.00 $15.00 520.00 525.00 0 100,000 200,000 300,000 400,000 500,000 600,000 MINIBUS 5-YEAR PERFORMANCE FY14-FY18 MINIBUS 5-YEAR PERFORMANCE FY14-FY18 The Jule's door-to-door transportation service provides Ridership accessible service to two of the most transit-dependent populations: seniors and residents with disabilities FV2018 52,189 In FY18, The Jule FY2017 si,oas Minibus provided: RIdeCShlp FY201 6 53,928 52,189 rides _5% FY201 5 57,104 Service requests, ridership, and Revenue Hours corresponding revenue miles and FY2014 ss,o9� 90/O hours have decreased. o to,000 20,000 3a,000 40,00o so,000 ao,000 1 9,559 revenue hours As more passengers utilize mobility devices, drivers provide additional Revenue Hours Revenue Miles assistance with boarding and 0 traveling between the bus and 21 6,550 revenue miles -$ �0 their destination manninn thnt `Y2o�s 19,559 each trip may =v2oi� 20,225 Passenger-Related Revenue =�2o,a �0,538 Contrad services ano standardizing fares resulted I 42% =�'2ots 2t,n9 in increased passenger- II related revenue 1 =v2ota 2�,n52 $130,584 in FY18 0 5,000 10,000 15,000 20,000 25,000 Farebox recovery increased Farebox Recovery Ratio from 4.4% to 10.6%, that's Revenue Miles 140% in five years. % =�'2018 216,550 Aging vehicles and increased Operating Cost per Passenger -�20,� 22s,t9t maintenance expenses have +�p/O been a major factor in $22•24 in FY18 =v2ote 227,393 increasing costs FY201 S 236,980 , New Facility FY2014 236,231 Jan 2014 Route Restructuring: Express bus Aug 2015 Dubuque and new fixed-route service model begins opens and new o so,000 �oa,000 �so,000 2oo,aoo 25o,00a �