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Human Resources FY21 Budget Presentation
Copyrighted February 22, 2020 City of Dubuque Public Hearings # 4. IT E M T I T L E:City Manager's Office F Y21 Budget P resentation S UM M ARY:I ncludes City Manager's Office, Human Resources, P ublic I nformation Office, Neighborhood Development, Public I nformation Office, Sustainable Community Office, and Geographic I nformation System (G I S ). S UG G E S T E D D I S P O S I T I O N: AT TAC H ME N TS: Description Type City Manager's Office F Y21 Policy Budget Outline Supporting Documentation Human Resources FY21 Policy Budget Outline Supporting Documentation Public I nformation Office FY21 Policy Budget Outline Supporting Documentation C MO Budget Presentation Supporting Documentation Human Resources Budget Presentation Supporting Documentation Public I nformation Office Budget Presentation Supporting Documentation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b b 5PUBM 3FTPVSDFT "ENJOJTUSBUJWF0WFSIFBE3FDIBSHFT .JTD3FJNCVSTFNFOUT 5PUBM 1SPQFSUZ5BY4VQQPSU 1FSDFOU*ODSFBTF %FDSFBTF 1FSTPOOFM"VUIPSJ[FE'5& 3FMBUFE$PTU 5BY'VOET /PO3FDVSSJOH 3FDPNNFOE:FT 3FMBUFE3FWFOVF "ENJOJTUSBUJWF0WFSIFBE /PO3FDVSSJOH /FU1SPQFSUZ5BY$PTU 1SPQFSUZ5BY*NQBDU "DUJWJUZ)VNBO3FTPVSDFT $JUZa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New Faces Insert Image Here Insert Image Here Welcome! Kecia Dougherty’s, Strategic Workforce Equity Coordinator, position moved from Human Rights to Human Resources Welcome! Shelley Stickfort joined the team in FY20 as the Human Resources Director Director of Human Resources Shelley Stickfort Human Resources Department (4.63 Full-Time Equivalents) Human Resources Assistant (Gina Noel) Secretary (Tusdee Blus) PT Secretary (Amanda Koppes) Strategic Workforce Equity Coordinator (Kecia Dougherty) FISCAL YEAR 2020 HIGHLIGHTS ■Paid Parental Leave 3/8/2019 ■> Integration/Use of Technology in HR processes ■Transition of Strategic Workforce Equity Coordinator position under Human Resources Umbrella (Dec. 1, 2019) ■SOP Rollout for Recruitment Process ■Begun AP & Employee Manual Update process FUTURE INITIATIVES ■Complete AP & Employee Manual Review and Update ■Classification and Compensation Study ■Human Resources organization/structure review ■Exit Interviews -3rd Party ■EQ Training ■Wellness Committee & Services to HR umbrella ■Promotion Process SOP Human Resources Department FY2021 REQUESTED PROPERTY TAX SUPPORT $437,698 $7.52 Net Property Tax Support Average homeowner’s* property tax cost for the Human Resources Department (*Avg. home value of $146,567) EMPLOYEE DEMOGRAPHICS -FY2021 MaleMale -63% (677) White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native 640 22 14 1 0 59.3%2.0%1.3%0.1%—% Female -37% (402) White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native 371 24 7 0 0 34.4%2.2%0.7%—%—% 1,079 Total Employees APPLICATIONS/NEW HIRE DEMOGRAPHICS White Black Hispanic Asian or Pacific Islander American Indian or Alaskan Native Unknown Other FY 19 Employment Applications 1,037 126 43 48 5 45 21 FY 19 New Hires 9 0 1 0 0 0 0 Applications 3/1/19-2/17/20 3478 (85%) 301 (7%)131 (3%)74 (2%)16 (.3%)0 (0%) 68 (2%) New Hires (3/19- 2/20)78 15 3 2 0 0 0 EMPLOYEE RELATIONS ◦Get Control University -Tech Training Offerings ◦Managing for Performance Success ◦New Employee Orientation ◦Workplace Climate Surveys ◦Complaint Process (Trends) ◦Leadership/Manager Consultants Benefits ∗Paid Parental Leave –Hours 3/19-2/20 5,531.75 –Employee Users 16 (14 M, 2 F) ∗EAP Services Core Benefits •Managing Stress •Personal Growth and Development •Relationship Concerns •Coping with Anxiety or Depression •Personal Family or Legal Issues •Caring for Elderly Family Members •Credit Concerns and Reports •Identity Theft Resolution •Resources for Elder Care •Managing Budgets and Debts •Legal Questions & Concerns •Tax-Related Questions TALENT ACQUISITION Recruitment Process •Standardized Process •All online Offer Letter Template/Offer Process •Offer sent by email (call) •Under department signature Onboarding Checklist FY2021 RECOMMENDED IMPROVEMENT REQUESTS 1.Dale Carnegie Training (10 Leadership Team Employees) Non-Recurring | $16,950 Net Property Tax Cost: $8,419 1.Job Classification & Wage Plan Review - Consultant Recurring | $32,000 Net Property Tax Cost: $15,894 1.Human Resources Department Structure/Operations Assessment -Consultant Non-Recurring | $10,500 Net Property Tax Cost: $5,215 FY2021 RECOMMENDED IMPROVEMENT REQUESTS (Continued) 4. Employee Emotional Intelligence (EQ) Training Non-Recurring | $60,000 + Recurring | $6,800 Net Property Tax Cost: $33,180 5. Third-Party Exit Interviews Recurring | $7,500 Net Property Tax Cost: $3,725 6. Wellness Committee Incentives Non-Recurring | $12,850 Net Property Tax Cost: $6,383 NEW PERFORMANCE MEASURES Human Resources Department TALENT ACQUISITION 1.Time to Fill Target:< 60 days NeoGov Analytics 2.Candidate Net Promoter Score Avg scores above 0 Survey -Hiring Process 3.Quality of Hire (1st Yr Retention)Target:>50%NeoGov & Turnover ENGAGEMENT INDICATORS 1.Relationship with Peers Avg score 6 or higher Survey 2.Quality of Feedback Avg score of 7 or higher Survey THANK YOU www.cityofdubuque.org/humanresources