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Emergency Communications FY21 Budget PresentationCopyrighted March 23, 2020 City of Dubuque Public Hearings # 3. ITEM TITLE: SUMMARY: SUGGESTED DISPOSITION: Emergency Communications FY21 Budget Presentation ATTACHMENTS: Description Type Emergency Communications FY21 Policy Budget Supporting Documentation Outline Presentation Supporting Documentation Emergency Communications Center This page intentionally left blank. -14- EMERGENCY COMMUNICATIONS FY 2019 FY 2020 FY 2021 % Change From Budget Highlights Actual Budget Requested FY 2020 Budget Expenses Employee Expense 1,411,723 1,466,740 1,549,216 5.6 % Supplies and Services 75,468 98,726 78,557 (20.4)% Machinery and Equipment 5,801 30 350 1,066.7 % Debt Service 21,060 20,574 15,420 (25.1)% Total Expenses 1,514,052 1,586,070 1,643,543 3.6 % Resources Operating Revenue 515,064 537,852 546,403 1.6 % Sales Tax 20% for Debt Abatement 21,060 20,574 15,420 (25.1)% Total Resources 536,124 558,426 561,823 0.6 % Property Tax Support 977,928 1,027,644 1,081,720 54,076 Percent Increase (Decrease) 5.3 0/0 Personnel - Authorized FTE 18.28 19.28 19.28 Improvement Package Summary 1 of 4 This improvement request is for hiring a company to preform Quality Assurance on calls for the Communication Center. This would provide Quality Assurance on all calls received by the Communications Center. The company will log in and review cases from Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch. The company will then provide scorecards for each case and each dispatcher would be able to review their compliance scores. This will provide the dispatchers with analysis on things they do well and things they need improvement on. The company will do this on a weekly basis and will provide necessary feedback on areas where help is needed. This will be done so that all dispatchers are using and following the protocols. These protocols follow national criteria for questioning and providing pre -arrival and post -dispatch instructions to the caller. These are designed to assist in providing officer/firefighter safety as well as providing safety to the citizens of and visitors to Dubuque. By using the National Q Company, this will relieve some of the workload off of an already stressed Communications Center leadership staff. In order for this to be done internally, it would require a full- time staff person to conduct quality assurance reviews on a weekly basis. If this were to be done with current staffing levels, it would require each of the four Lead Dispatchers to be taken off a radio for one shift per week to listen to a percentage of the calls and fill out a Quality Assurance scoring and feedback form. Additionally, peer -to -peer evaluation would cause differences in each scorer and the scores would not be consistent. The Dubuque Fire Chief and Police Chief are also in support of this improvement package. The Fire Chief expects these protocols, as well as the Quality Assurance that this company will provide, will assist in the Fire Department's process of becoming accredited. In providing Quality Assurance, the Communications Center staff will be better equipped to handle all types of calls. They will provide better services to the citizens of and visitors to Dubuque and Dubuque County. -15- This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. This is one of the Management In Progress Goals for 2018-2020: Vibrant Community: Health and Safe: Communication National Quality Assurance: Funding. Related Cost: $ 68,310 Tax Funds Recurring Recommend - No Related Revenue: $ 22,770 Dubuque County Recurring Net Cost: $ 45,540 Property Tax Impact: $ 0.0179 0.17% Activity: Emergency Communications 2 of 4 This improvement request is for providing funding for a consulting stipend for a physician/Medical Director for the Communication Center. Dr. Jill Hunt from Unity Point Health previously served as the Volunteer Medical Director until her retirement in 2018. This stipend would help offset the cost for education or increased involvement in the Communications Centers medical training. Additionally, this stipend would make it easier to recruit licensed physicians for this position. This request supports City Council Goal of Financially Responsible, High Performance City Organization: Sustainable, Equitable and Effective Service Delivery. Related Cost: Related Revenue: Net Cost: Property Tax Impact: $ 2,400 Tax Funds Recurring $ 800 Dubuque County Recurring $ 1,600 $ 0.0006 0.01 Activity: Emergency Communications Recommend - Yes 3 of 4 This improvement request is for installing high -density fiberglass sound panels on the walls of the Communication Center. Due to past construction and changes in number of monitors hanging on the walls, the old sound barriers do not fit the current lay out and additional staffing has resulted in increased volume during busy times. This improvement package would install new sound barriers to help absorb background noise in the Communication Center to ensure background sound is not transmitted on the radio and respondents can clearly hear dispatcher information. This improvement request supports the City Council goal of Vibrant Community: Healthy and Safe. Related Cost: $ 2,400 Tax Funds Non -Recurring Related Revenue: $ 800 Dubuque County Non -Recurring Net Cost: $ 1,600 Property Tax Impact: $ 0.0006 0.01% Activity: Emergency Communications Recommend - Yes 4 of 4 This improvement level request is for stipends for non -bargaining unit Lead Dispatchers who train new staff. Lead Dispatchers who help train new staff currently do not receive any incentive to help train. This improvement level request would provide each Lead trainer one hour of compensatory time or one hour of pay at regular rate for every 10 hours that they train new dispatchers. Each new dispatcher undergoes approximately 750 hours of training. Leads, as well as other senior dispatchers, do the training.There is often an overlap of several new employees in training at a time. This request supports -16- City Council goal of Financially Responsible, High -Performance City Organization: Sustainable, Equitable and Efficient Service Delivery. Related Cost: $ 1,063 Tax Funds Recurring Related Revenue: $ 354 Dubuque County Recurring Net Cost: $ 709 Property Tax Impact: $ 0.0003 —% Activity: Emergency Communications Significant Line Items Employee Expense 1. FY 2021 employee expense reflects a 1.5% wage package increase. Recommend - Yes 2. The Iowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged from FY 2020 The employee contribution of 6.29% is unchanged from FY 2020. 3. The City portion of health insurance expense increased from $921 in FY 2020 to $1,013 in FY 2021 per month per contract which results in an annual cost increase of $27,542 or 9.99%. 4. Overtime expense is unchanged from $5,391 in FY 2020 to $5,391 in FY 2021. FY 2019 actual was $7,483. 5. Five -Year Retiree Sick leave payout decreased from $1,087 in FY 2020 to $362 in FY 2021. 6. 50% Sick leave payout increased from $0 in FY 2020 to $2,117 in FY 2021 based on FY 2020 actual to -date. Effective July 1, 2019, employees over the sick leave cap can convert 50% of the sick leave over the cap to vacation or be paid out. Supplies & Services 7. Office Equipment Rental is decreased from $12,456 in FY 2020 to $11,616 in FY 2021 based on estimated cost. This line item represents the costs for the rental of the T-1 line provided by the state through the National Crime Information Center/Iowa Computer (NCIC). The direct line provides the City with access to the computer system for law enforcement related items such as but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law enforcement information from Iowa and nationally. 8. Software License decreased from $31,441 in FY 2020 to $18,849 in FY 2021. In FY 2020 there were one-time purchases of an additional CAD license and additional ProQA license. 9. Education and Training decreased from $14,340 in FY 2020 to $9,340 in FY 2021. This line item represents the cost of required emergency response training. 10. Conferences is decreased from $12,000 in FY 2020 to $8,000 in FY 2021 . Regional and national conferences for the Association of Public -Safety Communications Officials -International and the Sungard training for the public safety software is budgeted. -17- Machinery & Equipment 11. Equipment replacement items at the maintenance level include ($350): (1) Smartphone $350 12. Dispatcher computers are replaced through 911 surcharge funds. It is important to note that most of the Equipment for the 911 center comes from 911 Board which is a County -wide Board. The 2 computers and 2 monitors used to monitor traffic cameras are replaced through the City's general fund in the city-wide computer replacement capital improvement project. Debt Service 13. FY 2021 annual debt service is as follows ($15,420): Amount Debt Series Payment Source Purpose Final CaII Payment Date $ 15,420 2012D G.O. Sales Tax 20% Tower Relocation 2027 2019 $ 15,420 Total Emergency Communications Annual Debt Service Revenue 14. The Joint Communications Payment represents the amount Dubuque County pays for the support of the 911 center. It is 1/3 of the total operating estimate for FY 2021 of $540,089 (FY 2020 was $531,718). As the expenses increase or decrease, so does the County's share. -18- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectati ons and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. City Manager's Office i Emergency Communications. SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES People The Emergency Communications Center works with citizens and emergency responders to ensure the needs of the community are met. II Planning The Communications Center works with different agencies in the Dubuque area to ensure that all emergency needs are provided when requested by citizens and visitors of Dubuque. Partnerships The Emergency Communications Department partners with many City, County, and State departments as well as 11 non -profits and organizations throughout the City and County to provide quality services that are consistent with the City Council goals and priorities. -19- EMERGENCY COMMUNICATIONS $1,200,000 $1,000,000 $800,000 $600,000 $400,000 $200,000 $0 FY 2019 FY 2020 FY 2021 Full -Time Equivalent 18.28 19.28 19.28 Debt and Resources $515,064 $537,852 $546,403 $977,928 $1,027,644 $1,081,720 Operating Revenue Property Tax Support ▪ FY 2019 FY 2020 FY 2021 The Emergency Communication Department is supported by 19.28 full-time equivalent employees, which accounts for 94.26% of the department expense as seen below. Overall, the department's expenses are expected to increase by 3.62% in FY 2021 compared to FY 2020. Employee Expense Supplies and Services Machinery and EquipmeStO $350 Expenditures by Category by Fiscal Year 1,4 6 ■ $75,468 $98,726 ■ $78,557 $5,801 $0 $500,000 $1,000,000 $1,500,000 ▪ FY 2019 FY 2020 FY 2021 -20- EMERGENCY COMMUNICATIONS Mission & Services The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non -emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. The Emergency Communications Center is also the after hours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24/7. Emergency Communications Position Summary FY 2021 Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 4.00 Public Safety Dispatcher - FT 10.00 Public Safety Dispatcher - PT 3.55 Records Clerk - PT 0.73 Total Full -Time Equivalent Employees 19.28 Performance Measures City Council Goal: Financially Responsible, High -Performance Organization Performance Measure (KPI) Target FY18 FY19 FY20 Performance Actual Actual Estimate Indicator 1 Activity Objective: Provide expedient and effective handling of emergency calls. % of phone calls answered in 10 seconds or less (National Average is 90%) 98% 97% 96% 96% # of total calls for service handled by the Dubuque Communications Center >170,000 170,280 170,499 170,500 2 Activity Objective: Provide education and outreach to the public to ensure appropriate use of 911. # of schools presented to in Dubuque City/County # of students reached through classroom presentations 26 26 24 26 1,200 1,215 1,113 1,200 -21- This page intentionally left blank. -22- Recommended Operating Revenue Budget - Department Total 12 - EMERGENCY COMMUNICATIONS Fund Account Account Title FY18 Actual Revenue FY19 Actual Revenue FY20 Adopted Budget FY21 Recomm'd Budget 100 46120 COUNTY PAYMENT - JT COMM LOCAL GRANT AND REIMBURSE - Total 100 51983 COPY FEES 51 CHARGES FOR SERVICES - Total 453,753 453,753 2,490 2,490 508,750 508,750 4,055 4,055 100 53620 REIMBURSEMENTS -GENERAL 3,644 2,259 116 MISCELLANEOUS - Totalalli-ael.4.4ala.2,259 400 54210 GO BOND PROCEEDS 0 1,422 400 54220 BOND DISCOUNT 0 64 ir-(7-THER FINANCING SOURCES - Total 400 59,350 FR SALES TAX CONSTRUCTION 100 59810 FR GARAGE SERVICE FUND 20,620 12,973 21,060 0 531,718 531,71' - 2,490 2,490 In 3,644 2,259 3,644 2,259 540,089 540,089 4,055 4,055 0 0 0 0 20,574 0 15,420 0 ' TRANSFER IN AND INTERNAL - Total EMERGENCY COMMUNICATIONS - Total 3 593 21 1 ' 493,480 537,610 558,426 561,823 -23- Recommended Operating Expenditure Budget - Department Total 12 - EMERGENCY COMMUNICATIONS Fund Account Account Title FY18 Actual Expense FY19 Actual Expense FY20 Adopted Budget FY 21 Recomm'd Budget 100 61010 FULL-TIME EMPLOYEES 100 61020 PART-TIME EMPLOYEES 100 61050 OVERTIME PAY 100 61070 HOLIDAY PAY 100 61091 SICK LEAVE PAYOFF 100 61096 50% SICK LEAVE PAYOUT 100 61310 IPERS 100 61320 SOCIAL SECURITY 100 61410 HEALTH INSURANCE 100 61415 WORKMENS' COMPENSATION 100 61416 LIFE INSURANCE 100 61660 EMPLOYEE PHYSICALS 785,390 813,300 875,303 917,162 168,387 192,793 211,134 214,174 12,697 7,483 5,391 5,391 19,586 20,029 21,630 23,240 1,087 1,087 1,087 362 0 0 0 2,117 88,247 97,573 106,089 109,399 71,505 74,793 84,851 88,431 222,576 200,340 157,230 184,772 3,828 3,273 2,809 2,929 654 658 816 843 128 396 400 396 61 - WAGES AND BENEFITS 1,374,085 1,411,723 1,466,740 1,549,216 100 62010 OFFICE SUPPLIES 1,336 1,781 1,336 1,632 100 62061 DP EQUIP. MAINT CONTRACTS 1,215 2,483 2,581 3,423 100 62070 OFFICE EQUIP RENTAL 11,616 11,448 12,456 11,616 100 62090 PRINTING & BINDING 5,023 1,427 5,374 4,200 100 62110 COPYING/REPRODUCTION 863 827 924 924 100 62130 LEGAL NOTICES & ADS 875 459 875 459 100 62206 PROPERTY INSURANCE 629 0 0 0 100 62208 GENERAL LIABILITY INSURAN 6,421 6,857 7,318 7,200 100 62310 TRAVEL -CONFERENCES 4,349 3,603 12,000 8,000 100 62320 TRAVEL -CITY BUSINESS 1,151 2,264 2,000 2,000 100 62340 MILEAGE/LOCAL TRANSP 374 433 404 472 100 62360 EDUCATION & TRAINING 6,799 6,704 14,340 9,340 100 62421 TELEPHONE 6,177 6,525 6,177 6,525 100 62431 PROPERTY MAINTENANCE 0 453 600 600 100 62436 RENTAL OF SPACE 780 715 780 780 100 62663 SOFTWARE LICENSE EXP 15,811 28,670 31,441 18,849 100 62667 DATA SERVICES 120 134 120 137 100 62716 CONSULTANT SERVICES 0 0 0 2,400 400 62731 MISCELLANEOUS SERVICES 0 686 0 0 62 - SUPPLIES AND SERVICES 63,541 75,468 98,726 78,557 100 71211 DESKS/CHAIRS 0 1,552 0 0 100 72414 TELEVISION 0 4,079 0 0 100 72418 TELEPHONE RELATED 0 170 30 350 71 - EQUIPMENT 0 5,801 30 350 100 73210 CONST CONTRACT-BLDG 0 0 0 2,400 73 - CIP EXPENDITURES 0 0 0 2,400 400 74111 PRINCIPAL PAYMENT 15,300 16,200 16,200 11,511 400 74112 INTEREST PAYMENT 5,320 4,860 4,374 3,909 74 - DEBT SERVICE 20,620 21,060 20,574 15,420 12 - EMERGENCY COMMUNICATIONS TOTAL 1,458,246 1,514,052 1,586,070 1,645,943 -24- Recommended Expenditure Budget Report by Activity & Funding Source 12 - EMERGENCY COMMUNICATIONS EMERGENCY COMM. CENTER - 12100 FUNDING SOURCE: GENERAL Account FY19 Actual Expense FY20 Adopted Budget FY21 Recomm'd Budget CIP EXPENDITURES 2,400 EQUIPMENT 5,801 30 350 SUPPLIES AND SERVICES 74,781 98,726 78,557 WAGES AND BENEFITS 1,411,723 1,466,740 1,549,216 EMERGENCY COMM. CENTER 1,492,305 1,565,496 1,630,523 DEBT SERVICE - 12400 FUNDING SOURCE: DEBT SERVICE Account FY19 Actual Expense FY20 Adopted Budget FY21 Recomm'd Budget DEBT SERVICE 21,060 20,574 15,420 SUPPLIES AND SERVICES 686 DEBT SERVICE EMERGENCY COMMUNICATIONS TOTAL 21,746 ' 20,574 1 15,420 $1,514,052 $1,586,070 $1,645,943 -25- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL - PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FD JC WP-GR JOB CLASS 61010 Full Time Employee Expense 100 6600 GE-36 COMMUNICATIONS MANAGER 100 6575 GE-30 LEAD DISPATCHER 100 6500 0E-09 PUBLIC SAFETY DISPATCHER TOTAL FULL TIME EMPLOYEES 61020 Part Time Employee Expense 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 100 NA-48 RECORDS CLERK TOTAL PART TIME EMPLOYEES TOTAL EMERG. COMM. DIVISION FY 2019 FY 2020 FY 2021 FTE BUDGET FTE BUDGET FTE BUDGET 1.00 $ 88,864 1.00 $ 90,899 1.00 $ 91,920 4.00 $ 255,737 4.00 $ 261,834 4.00 $ 266,185 9.00 $ 476,429 10.00 $ 516,966 10.00 $ 553,453 14.00 $ 821,030 15.00 $ 869,699 15.00 $ 911,558 3.55 $ 179,638 3.55 $ 185,039 3.55 $ 182,127 0.73 $ 26,842 0.73 $ 31,699 0.73 $ 32,047 4.28 $ 206,480 4.28 $ 216,738 4.28 $ 214,174 18.28 $1,027,510 19.28 $1,086,437 19.28 $ 1,125,732 -26- ACCT FD JC WP-GR Emergency Comm. Center -FT 10012100 10012100 10012100 61010 100 6600 GE-36 61010 100 6575 GE-30 61010 100 6500 0E-09 Emergency Comm. Center -PT 10012100 61020 100 6500 0E-09 10012100 61020 100 4218 NA-48 CITY OF DUBUQUE, IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY POSITION CLASS COMMUNICATIONS MANAGER LEAD DISPATCHER PUBLIC SAFETY DISPATCHER Total FY 2019 FY 2020 FY 2021 FTE BUDGET FTE BUDGET FTE BUDGET 1.00 4.00 9.00 $ 88,864 1.00 $ $255,737 4.00 $ $476,429 10.00 $ 90,899 1.00 261,834 4.00 516,966 10.00 $ 91,920 $ 266,185 $ 553,453 14.00 $821,030 15.00 $ 869,699 15.00 $ 911,558 PUBLIC SAFETY DISPATCHER 3.55 $179,638 3.55 $ 185,039 3.55 $ 182,127 RECORDS CLERK 0.73 $ 26,842 0.73 $ 31,699 0.73 $ 32,047 Total 4.28 $206,480 4.28 $ 216,738 4.28 $ 214,174 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 18.28 $1,027,51 19.28 $ 1,086,437 19.28 $ 1,125,732 -27- This page intentionally left blank. -28- FISCAL YEAR 2021 BUDGET PRESENTATION EMERGENCY COMMUNICATIONS Emergency Communications Department MISSION STATEMENT Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. New Faces Welcome! Jenna Reichel joined the team in FY19 as the Part Time Public Safety Dispatcher. Welcome! Jennifer Snyder re- joined the team in FY20 as the Part Time Public Safety Dispatcher Welcome! Britnie Bender joined the team in FY20 as the Part Time Public Safety Dispatcher. Emergency Communications Department Leadership (19.28 Full -Time Equivalents) Communication Center Manager Mark Murphy Lead Dispatcher Joe Young Lead Dispatcher Dan Bannon Lead Dispatcher Jessica George- Rethwisch Lead Dispatcher Julie Rooney Emergency Communications Department Staff Full Time Amy Amberg 17 yrs 8 m Brenda Hernandez 14 yrs 7 m Jessica Gamble 12 yrs 5 m Rich Kapparos 12 yrs 5 m Dennis Boge 11 yrs 4 m Lisa Lugrain 11 yrs 4 m Abbi Ryan 4 yrs 9 m Ragan Griffin 4 yrs 8 m Martin Benda 4 yrs 5 m Jason Cox 4 vrs 4 m (19.28 Full -Time Equivalents) Part Time Ben Dalsing 3 yrs 8 m Katelyn McDade 2 yrs 8 m Mackenzie Beneventi 1 yr 7 m Jenna Reichel 1 yr Jennifer Snyder 3 m Britnie Bender 3 m Peggy Eppler Clerical 1 yr 6 m FISCAL YEAR 2020 HIGHLIGHTS • Smart 911 Text Messaging to all Wireless 911 hang ups • Additional Training for Dispatchers • Panic Button -DCSD and City Buildings • Smart 911 Marketing _,. Improve Corporate Resilience With Rave Facility FUTURE INITIATIVES • • SMART 911 Business and Personal Profiles Create Your Facility Profile Today at RaveFacility.com Rave Facility, a free service provided in your community, improves employee safety and protects businesses. Simply upload floorplans, emergency contacts, and other critical data. In an emergency, 9-1-1 and first responders can access that data to improve emergency response. Medical Emergency Employees receive medical care sooner when 9-1-1 can advise AED locations and first responders can enter the facility as quickly as possible. Fire First responders will respond faster with access to floor plans, access codes,and utility shut-off information. Active Shooter First responders can better coordinate their response with office layouts, on -site contacts, and access points. $:dI My Sm.rt911 Prtlil Fli i Rebecca .fr Fxrupie Rotompuomity.000. ' Forftiaif • � 1 id6 rs Roardm •alliddoar„ r LLti4I littgffeci FERO! • F earuary.2oai E4I B i la I El[Limaiiiialltia a]l4 Bascom Marra Loptz Otter api.mrrher. :ice NI 41 FUTURE INITIATIVES • • Panic Button FUTURE INITIATIVES • • Phone System Upgrade or Replacement Landline 911 migration to Wireless Platform -State FUTURE INITIATIVES • • Dubuque P25 System ' I, ,roll• _�,.ea: a 4;d5(.d2fi r r d5r,id" - 1 County -wide Radio System Upgrade True North rnncultantc Racom .•�S ti•� � r l • ry. F ` _ Leland _ format :e �jAF uµSrc Y C4eY Fhe iY Linifrom 1 Emergency Communications Department FY2021 REQUESTED PROPERTY TAX SUPPORT 0 0 $1,084,120 Net Property Tax Support nut $17.50 Average homeowner's* property tax cost for 911 Services (*Avg, home value of $146,567) • $540,089 County Share (1/3 of Operating Budget) 911 SURCHARGE FUNDING voo,000 $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $ FY10 FY11 FY12 FY13 FY14 FY15 FY16 0 Landline *Wireless f Total FY17 FY18 FY19 TOTAL PHONE CALLS HANDLED BY COMMUNICATIONS CENTER - FY19 Total Calls: 170,499 17,500 15,000 3,430 12,9 12,146 12,214 12,330 12,500 � �1,3 10,000 7,500 5,000 2,500 0 2,605 2,605 ,410 2,314 10,577 10,299 2,159 2,132 ,397 12,143 12,478 11,460 5 9 ,223 2,123 2,42$ 2,525 2,678 JuI-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 911 Calls Non -Emergency CALLS FOR SERVICE e Dubuque Police 56,184 Dubuque Co. Sheriff 24,977 Dubuque Fire 6,598 County Fire 2,468 County Law 10,658 No Agency Events 7,008 56,153 22,421 6,541 2,705 10,670 7,230 55,695 21,910 6,571 2,878 11,392 7,514 Total 107,893 105,720 105,960 911 Answer Time Range of Answer Time for Emergency 911 CaII5 Total Number of 911 Calls 28,605 2.82% 0.22% ■0-10 Sec • 10.1-20 Sec • 20.1-30 Sec • 30.1+ Sec Answer Time All Calls Range of Answer Time for ail Emergency c and Non Emergency ally Total number of calls 170,499 . 0-10 sec 154,173. ■ 1o.c[}1-20 Sec 5 06 4 Calls . 20.001-3. Sec 1125 cats 30.001 + Sec 19.7 c al is 1 Staffing Levels as of February time day S-und ay M o-nd ay Tuesday Wednesda Thursd ay Friday Saturday 1 2:0 0-1:0 0 am 1:0 0-2:0 0 arn 4 4 4 4 4 4 MI 4 ] ] ] ] ] 3 ] 2:0 0-3:0 0 arn 3 3 3 3 3 3 3 3:00-4:00 arn 3 3 3 3 3 3 3 4:00-5:00 arn 3 3 3 3 3 3 3 5:0 0-G:0 0 arn 3 3 3 3 3 3 3 6:0 0-7:0 0 arn 3 3 a 3 3 3 3 7:00-8:00 am 3 4 , A , 3 8:00 -9:00 am 3 4 3 9:00-10:00 am ] 4 ] 1 0:0 0-11:0 0 am ] 4 ] 11:0 0-12:0 0 .r ] 4 ] 1 2:0 0-1:0 0- r ] 4 ] 1:0 0-2:0 0 ,r ] 4 ] 2:0 0-a:0 0 pm ] 4 ] 3:00-4:00 pm 4 4 4 4 4 4 4 4 4:00-5:00 pm 4 4 5:0 0-6:0 0 pm 4 4 6:0 0-7:0 0 pm 4 4 4 4 7:00-8:00 pm 4 4- 4 4 8:0 0-9:0 0 pm 4 4 41111 4 4 4 4 4 4 9:00-10:00 pm 4 4 1 0:0 0-11:0 0 prr 4 4 11:0 0-12:0 0 am 4 4 2 2 dispatchers on duty 8 dispatchers on duty 4 dispatchers on duty FY2021 RECOMMENDED IMPROVEMENT REQUESTS Consulting Stipend - Physical/Medical Director for Communication Center Recurring I $2,400 Total Cost - $800 in County revenue $1,600 Net Property Tax Cost Install High -Density Fiberglass Sound Panels in Communication Center Non -Recurring I $2,400 Total Cost - $800 in County revenue $1,600 Net Property Tax Cost Training Stipends - Non -Bargaining Unit Lead Dispatchers Recurring I $1,063 Total Cost - $354 in County revenue $709 Net Property Tax Cost Emergency Communications Center PERFORMANCE MEASURES 911 In the Schools • 24 Schools • 56 Classes • 1113 Students Emergency Communications Center PERFORMANCE MEASURES Dispatcher Training Hours FY 19 687 Hours July 1st to Feb 28th 730 Hours Mad ( .I(1 i lb ADD awe , 1-11&*yo a mese rz Re Polk kiir bArlkp Rw4p5Flip Po* bnoth bPROTlink Grrdha b RAN harp ?R- WE* Imp Mg Worst wow IBM ■SMeriwd} 1 11"ohn&Nam Ora 1RoyAd ■pdMwPMIAd. Emergency Communications Center • e11M1w.p311 4n4lit . . 1I a • . • • ■ pia *Me WI. WM 14 ,h =kiw. 4.nrslw.Ml.F w....rh.fvl.a.. www.cityofdubuque.org/911