Mediacom Communications Company Correspondence of Rate Increase Copyrig hted
December 7, 2020
City of Dubuque Consent Items # 11.
City Council Meeting
ITEM TITLE: Mediacom Communications Company
SUMMARY: Correspondence from Lee Grassley, Senior Manager of Government
Relations for Mediacom Communications Company, informing the City
of rate adjustments being implemented on or about December 22,
2020.
SUGGESTED Suggested Disposition: Receive and File
DISPOSITION:
ATTACHMENTS:
Description Type
Mediacom Correspondence Supporting Documentation
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iNovember 18, 2020
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Mr. Kevin Firntahl
City of Dubuque ,�
50 W. 13th Street '
Dubuque, lowa 52001-4864 ',
Dear Mr. Firntahl: �
The purpose of this letter is to inform you that, on or about December 22, 2020, Mediacom will be i
implementing the following rate adjustments:1
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Product Old Rate New Rate Net Change
Local Broadcast Station Surchargez $16.19 $20.37 $4.18
Reg;�na! S��rts Su�r�har�e ��.�� ;�.12 $u.00
Family N $82.62 $84.62 $2.00 ''
Prime N $98.62 $100.62 $2.00
Digital Adapter $6.00 $7.00 $1.00
HD Digital Adapter $6.00 $7.00 $1.00
Additional TiVo Receivers $6.00 $7.00 $1.00 '�
Standard Installation $99.99 $109.99 $10.00
Unreturned Equipment Rental Fee N/A $7.00 N/A
(Active Customers)
The decision to make price adjustments is always a difficult one as we know when we raise prices,we
lose customers. Despite massive customer migration away from traditional pay N services, the owners
of the channels we carry continue to raise their rates. Instead of adjusting their prices to help slow �
customer losses,the channel owners are eettine evem m�re aggretsivP; rlri�iino �rirac hiahar anrl hibhar
for the remaining cable and satellite customers. At the same time, many of these same channel owners
are making much of their content available direct to consumer over the internet in smaller packages �
and, in many cases,for better prices. ii
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The long-term effect of all the price increases pushed down by the channel owners onto cable and ''
satellite companies is that traditional video bundle is no longer affordable.This has forced many
consumers to migrate to web based over-the-top services for their entertainment needs. �
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It is becoming more evident that the future of video is over the internet,so we have tried to make it
easy for customers to access content online by deploying consumer friendly TiVo devices that easily j
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�Depend'mg on the terms of each customer's promotional package,these rate changes may not impact a customer �
until their current promotional package expires. j
z Mediacom bills monthly in advance. As a result,the increases for both the Local Broadcast Surcharge and �
Regional Sports Surcharge are based on our best estimate of the cost increases our company will incur for broadcast �
and regional sports programming. Mediacom will"true up"customer bills in a subsequent month if it turns out that 4:
our estimate was too high or too low. �j
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navigate between traditional television and over-the-top services like Netflix and Hulu. In addition,we {
have continued to invest in our fiber-rich network to make sure our customers have access to the ultra- '
fast broadband speeds needed to support bandwidth intensive online video services they are i
increasingly using.
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To accommodate price sensitive customers, Mediacom introduced a lower cost broadband service
earlier this year called Access Internet 60 with retail price of$29.99. At the end of December,we will be '!
raising the monthly data allowance for the Access Internet 60 tier from 60 GB per month to 200 GB per �
month for no additional charge. I'
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To help low-income students address remote learning challenges created by the COVID-19 pandemic, �
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IVle�iacorr� has broadly launched a low-cost internet service featur�ng 25 Mbps download speeds for ',
$9.95 per month. This service known as Connect2Compete is offered in partnership with Everyone0n �
and is available to families with students participating in the National School Lunch Program. Additional
information is available at www.mediacomc2c.com. ,
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Mediacom appreciates the opportunity to continue to serve your community's telecommunications �
needs. If you have any questions, please contact me directly at(319)395-9699 ext.3461 or
lgrassley@mediacomcc.com.
Yours sincerely, '
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Senior Manager, Government Relations
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