January 2021 Utility Bill Insert on COVID-19 Assistance Copyrighted
January 4, 2021
City of Dubuque Consent Items # 12.
City Council Meeting
ITEM TITLE: January 2021 Utility Bill Insert on COVID-19 Assistance
SUM MARY: City Manager providing a copy of the January 2021 utility bill public
information insert on COVI D-19 Assistance.
SUGGESTED Suggested Disposition: Receive and File
DISPOSITION:
ATTACHMENTS:
Description Type
January Utility Bill Insert on COVI D-19 Assistance Supporting Documentation
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Financial Assistance & THE�ITYOF
. DUB E
Pa y m e n t P I a n s A r e Ava � I a b l e Maste��e�e on the M�Ss�ss�pp�
UTILITY BILL PAYMENT PLANS ; y a � , i �!
Payment plan options are available to help residents who have fallen
behind on paying their monthly City of Dubuque utility bill. � V
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REDUCTION OF MONTHLY UTILITY FEES
The City offers income-qualified residential customers a reduction ,� �> '� -
in monthly fees for water, sanitary sewer, refuse collection, and `��Vli�,�
stormwater utilities. Applications are renewed on an annual basis.
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COVID-19 SHORT-TERM ASSISTANCE PROGRA�' --'' �
FOR RENT, MORTGAGE, AND UTILITIES
The City of Dubuque is offering financial assistance for rent, �_
mortgage, and utilities to residents whose income has been reduced ' "' ,� ��
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d u e t o t h e C O V I D-1 9 p a n d e m i c. R e s i d e n t s w h o q u a l i f y a n d r e c e i v e `
assistance will not have to a back an funds the receive. For �� t ��"� ����� �����'��f
pY Y Y
longer-term rental assistance options, the City's Housing Choice � � ��` �������`=�� ��`����`�z��� •
Voucher Waitlist opens every second Tuesday of each month. Call
563-589-4230 for more information.
� � � The City of Dubuque Utility Billing Department
■ ■ ■ is available to assist you by phone:
Monday - Thursday; 7 a.m. - 5 p.m.
Friday: 7 a.m. - 1 p.m.
WE ARE HERE TO HELP.
CALL 563 . 589.4144 or visit www.cityofdubuq ue.org/uti I itybi I I i ng
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FOR RESIDENTS FOR BUSINESSES &
ORGANIZATIONS
In addition to the assistance programs listed
on the front, be/ow are more resources and
A service offered by Greater Dubuque Development
programs available to residents in our community. Corporation and Northeast lowa Community College to help
employers apply for the Small Business Relief Funding
1-1 INFOR� r�ND REFERRAL and connect them to additional financial resources. Call
General assistance (in multiple languages) with food, bills, or 563.588.3350 between 8:30 a.m. —4 p.m., Monday through
other essential services is available 24/7. Visit the www.211. Friday, or email sbhelpline@nicc.edu.
org, call the COVID-19 hotline by dialing 2-1-1 from a landline
or 800.244.7431 from a cell phone, or text your zip code to GREATER DUBUQUE DISASTER RECOVERY FUND
898211. Nonprofit organizations are encouraged to apply for grant
funding to support their work assisting the most vulnerable
IOWA I 'E PROGRAM populations impacted by the COVID-19 pandemic, including
The Low-Income Home Energy Assistance Program (LIHEAP) seniors and low-income residents. The Community Foundation
helps Dubuque residents finding it difficult to pay their utility of Greater Dubuque continues to accept donations to the
bills due to COVID-19. Apply for the Energy Assistance program fund, and is partnering with the United Way of Dubuque Area
at www.hacap.org/energy before April 30. Tri-States to review grant applications and direct funding to
nonprofit organizations requesting financial assistance. For
FOOD & NECESSITIES more information, or to donate, call 563.588.2700 or visit
A list of local food pantries, free meal sites, shower locations, www.dbqfoundation.org/drf
and other necessities can be accessed by dialing 2-1-1 or visit
www.cityofdubuque.org/foodresources
Greater Dubuque Development Corporation regularly update
IOWA CHILD CARE RESOURCE& REFERRAL Safe at Work in Greater Dubuque best practices and resources
Connect to child care openings or temporary child care at for area businesses. Download the latest booklet or view
Community Support & Recovery Resources 855.244.5301 or recorded webinars at greaterdubuque.org/safe.
www.iowaccrr.org/fam i I ies
IOWA BUSINESS RECOVERYASSISTANCE
COVID-19 RESOURCES FOR UNDERSERVED POPULATIONS The lowa Economic Development Authority (IEDA)
Some populations are more at risk for coronavirus, or impacts offers funding programs, resources, and information that
of social distancing. Visit the lowa Department of Public Health are available to a variety of lowa businesses. For more
website at idph.iowa.gov for resources and information for information, visit www.iowaeda.com/covid-funding-programs
people facing additional risk. or call 877.558.2609.
Visit www.iowaworkforcedevelopment.gov/COVID-19 or call The City of Dubuque's Office of Arts and Cultural Affairs has
866.239.0843. Call volume is high so please check the website compiled a list of resources for organizations, businesses,
first if you have access. and individuals that work in the creative sector. Visit www.
_ cityofdubuque.org/ArtsCOVIDI9 for potential funding
opportunities, tips and best practices, and webinars
The Pandemic Emergency Unemployment Compensation (PEUC) applicable to our local arts and culture community.
provides an additional 13 weeks of federally funded benefits
to lowans who have exhausted their 26 weeks of regular state
unemployment benefits. For more information, visit www.
iowaworkforcedevelopment.gov/peuc-i nformation
COVID RECOVERY IOWA Visitcityofdubuque.org/covidl9support
COVID Recovery lowa offers free virtual counseling and forevenmorehelpfulresources
assistance for all lowans affected by COVID-19. Counselors are
available 24/7. For more information, visit covidrecoveryiowa.org forresidentsandbusinesses.
or call 1-844-775-9276.