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City Clerk's Office FY22 Budget Presentation Copyrighted March 3, 2021 City of Dubuque Public Hearings # 3. Special Meeting ITEM TITLE: City Clerk's Office FY22 Budget Presentation SUMMARY: SUGGESTED DISPOSITION: ATTACHMENTS: Description Type City Clerk's Office FY22 Policy Budget Supporting Documentation Outline_Updated 3/3/21 Budget Presentation_Updated 3/3/21 Supporting Documentation City Clerk -33- This page intentionally left blank. -34- CITY CLERK % Change From FY FY 2020 FY 2021 FY 2022 2021 Budget Highlights Actual Budget Requested Budget Expenses Employee Expense 308,390 294,104 291,140 -1.0% Supplies and Services 67,249 92,491 81,710 -11.7% Election Expense 24,168 - 35,000 0.0% Code of Ordinances Updates 4,319 9,400 9,400 0.0% Machinery and Equipment 720 405 250 -38.3% Total 404,846 396,400 417,500 5.3% Resources Administrative Overhead Recharges 157,273 127,630 135,898 6.5% Operating Revenue 135,998 145,860 147,505 1.1% Total 293,271 273,490 283,403 3.6% Property Tax Support 111,575 122,910 134,097 11,187 Percent Increase (Decrease)--w/o election exp & Code of Ordinance Update -21.0% Percent Increase (Decrease)--w/election exp & Code of Ordinance Update 9.1% Personnel-Authorized FTE 3.81 3.00 3.00 Significant Line Items Employee Expense 1. FY 2022 employee expense reflects a 3.0% wage package increase. 2. The lowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged -% from FY 2021 City contribution of 9.44%. The employee contribution of 6.29% is unchanged from FY 2021. 3. The City portion of health insurance expense increased from $1,025 in FY 2021 to $1,086 in FY 2022 per month per contract which results in annual cost increase of$10,088 or 5.95%. 4. Overtime is decreased from $5,000 in FY 2021 to $3,000 in FY 2022. FY 2020 Actual was $1,865. Budget is based on 72 hours of overtime for covering office hours during staff absences, civil service tests, and lowa Municipal Finance Officers Association board meetings. -35- Supplies & Services 1. Code Supplements is unchanged from $9,400 in FY 2021 to $9,400 in FY 2022 based on FY 2021 budget. FY 2020 Actual was $4,319. However, we anticipate needing additional funding due to more ordinances being amended that tie directly to other ordinances. Therefore, an ordinance amendment may cause multiple updates throughout the codebook and we are charged per update.Anticipated ordinance amendments include the Electrical Code Board; Mechanical and Plumbing Code Board; Advisory Appeals Board; and the building code. The 2018 International Building Code was adopted by the City in FY 2019. This code adoption is on a three (3) year cycle and will occur again in 2022. Thus, we are expecting a higher charge for the Code Supplement update in this budget year. 2. Civil Service decreased from $18,000 in FY 2021 to $6,500 in FY 2022 based on FY 2020 actual of$6,636. There is a decrease from the prior year due to the City beginning to utilize civil service exams only for Police and Fire in FY 2020. All other civil service test lists will simply be allowed to expire. The Fire department has an agreement with McCann Testing Services to provide specialized testing materials for Fire promotional tests every two years. These testing materials will occur again in FY 2023, which will cause the Civil Service amount to increase in that budget year. 3. Legal Notices and Ads increased from $13,249 in FY 2021 to $13,295 in FY 2022 based on FY 2020 Actual of $14,145 less one-time costs to advertise for the City Clerk position. The City Clerk's Office began recharging departments for notices in FY 2016. 4. Conferences is increased from $13,375 in FY 2021 to $13,495 in FY 2022. This line item increased in FY 2022 for the Race in the Heartland Conference ($120). Conferences budgeted include: International Institute of Municipal Clerks ($3,800), Laserfiche ($3,650), Transforming Local Government-Alliance for Innovation ($2,105), GovernmentAlliance on Race and Equity ($1,775), and Big Ideas Conference ($2,045). 5. Election increased from $0 in FY 2021 to $35,000 in FY 2022. Election expense is typically an every other year expense. FY 2020 actual was ($24,168). The City must always anticipate having a primary election to narrow down the choice of candidates to two per ward. 6. Refunds increased from $11,500 in FY 2021 to $13,500 in FY 2022 . This line item represents special event deposit refunds and the liquor license refunds. This expense is offset by the events revenue line item. The increase is due to an expected increase in refunds as a result of the impact of the pandemic on businesses. 7. Sister City Program is unchanged from $9,300 in FY 2021 to $9,300 in FY 2022. The Sister City program is a five-member committee that undertakes activities that promote the vision and mission of the City Council concerning diversity and global awareness, engage the mission of Sister Cities International, and engage and foster current and future Sister City relationships through communications and delegations while preserving an official relationship with the City and its officials. $7,500 of the budgeted amount is allocated to Travel Dubuque. The remaining funds are for attending or hosting events for dignitaries. -36- Machinery & Equipment 8. Equipment replacements includes ($250): City Clerk Desk Phone $ 250 Total Equipment $ 250 Revenue 9. Beer/Liquor Combination Licenses decreased from $114,765 in FY 2021 to $113,615 in FY 2022 based on FY 2020 actual of$113,615. Estimated decrease due to liquor establishments closing during the pandemic and not reopening. 10. Revenue received from Enterprise Funds for administrative overhead charges increased from $127,630 in FY 2021 to $135,898 in FY 2022. Election expense is typically an every other year expense and there is an election budgeted in FY 2022. -37- This page intentionally left blank. -38- CITY CLERK'S OFFICE The City Clerk's Office is the official record keeper for the City Council. The City Clerk's Office prepares, administers, maintains and distributes records of all City Council actions as well as provides the necessary documents for fulfillment of City Council and City staff's respective legislative and administrative responsibilities. The City Clerk's Office administers programs covered by the State Civil Service law and issues licenses and permits for categorical businesses and activities as set out by ordinance and state law. City Council City Clerk's Dffice C�ty Gierk, As s i sta nt C ity C I erk a n d Perm it C3erk SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES People Planning The City Clerk's Office strives to provide City Clerk staff participate in local, regional, courteous and professional service while and national efforts that advance the City's offering access to official records and services mission statement and City Council through current web page information, priorities as well as to help in educating the initiation of boards and commissions public on the duties, purpose, and memberships, City Life and Speaker's Bureau resources of the City Clerk's Office. programs, and Sister City relationships. ��,. � - . r �`�1 -- -, ` �° l � ��V��.+�.sF ��T•� � ;��.r.i�-r+..-� +- � ' _ �} _ , . ,- -� . �� . F +, �. ��' i �.. i_ . � "'�� `L -.•.43aa,a� ._ . �4 �t.1L L. �e ti��..'�.. •w Partnerships The City Clerk's Office partners with citizens, staff, multiple local and state agencies and businesses to aid in effectively conducting business by utilizing and sharing knowledge to serve as a resource for general city information. These partnerships include: State Alcohol Beverages Division, lowa League of Cities, Dubuque Main Street, Greater Dubuque Development Corporation, media outlets, non-profit special event organizers, community service agencies, and Dubuque County offices. -39- CITY CLERK'S OFFICE FY 2020 FY 2021 FY 2022 Full-Time Equivalent 3.81 3.00 3.00 Resources and Property Tax Support 200,000 100,000 0 Administrative Overhead Operating Revenue Property Tax Support � FY 2020 FY 2021 FY 2022 The City Clerks Department is supported by 3.00 full-time equivalent employees, which accounts for 69.73% of the department expense as seen below. Overall, the departments' expenses are expected to increase by 5.32% in FY 2022 compared to FY 2021. Expenditures by Category by Fiscal Year $308,390 Employee Expense $294,104 $291,140 $67,249 Supplies and Services $92,491 $81,710 $24,168 Election Expense — $35,000 $4,319 Code of Ordinance Update $9,400 � $9,400 $720 Machinery and Equipment $405 $250 $0 $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 FY 2020 FY 2021 � FY 2022 -40- CITY CLERK'S OFFICE Mission & Services The City Clerk's Office is committed to accurately recording and preserving the actions of the City Council; providing information and support to the Mayor, City Council, City staff, and the public in a timely, courteous, and fiscally responsible manner encouraging a transparent city government. Responsibilities include, but are not limited to, record management, boards and commissions member enrollment, administration of the Civil Service Commission, administering various licenses and permits, processing special event a�plications, and acts as the City Liaison for global presence in the Sister City Relationships Committee. Position Summary FY 2022 City Clerk 1.00 Assistant City Clerk 1.00 Permit Clerk 1.00 Total FT Equivalent Employees 3.00 Performance Measures City Council Goal: Financially Responsible, High-Performance City Organization 1 Department Objective: Provide City services responsive to the community. Since transparency is not a specifically defined action, but rather a cultural expectation. Clerks are crucial to a transparent City. It is not what you do, it is how you do it. FY 2018 FY 2019 FY 2020 FY 2021 Performance Performance Measure (KPI) Target Actual Actual Actual Adopted Indicator Number of callers assisted by the 31,500 32,774 45,382 31,858 N/A city clerk staff �� Number of City Council Agenda & Increase by � Minutes subscribers (via NotifyMe) 20�0 551 491 501 N/A � Number City Board & Commission Opening Subscribers (via lncrease by � NotifyMe) 6% $3 78 83 N/A ' Department Objective: To promote resident engaaement in municipal government that is 2 representative of the Dubuque population as a whole by recruiting and retaining a diverse, inclusive and qualified pool of boards and commissions applicants. Percentage of applicants appointed N/A 62.6% 77.5% 89.8% N/A N/A of total applications received -41- Race/Ethnicity of City Board and Commission Members Information not provided, 32.0% � Hispanic& Latino, 1.0% � � White, 61.0% American Indian & Alaska Native, 1.0% Asian &Chinese, 1.0% Black, 4.0% L White � Black Asian &Chinese � Hispanic& Latino American Indian &Alaska Native � Information not provided Race/Ethnicity of City of Dubuque Hispanic& Latino, 2.0% Asian & Chinese, 1.0% BIaCk, 4.0% Native Hawaiian & Other Pacific Islanders, \ 1.0% \ White, 92.0% White � Black Asian &Chinese � Hispanic& Latino � American Indian &Alaska Native Information not provided Openings -42- This page intentionally left blank. -43- Recommended Operating Revenue Budget - Department Total 73-CITY CLERK'S OFFICE FY20 Actual FY21 Adopted Fund Account Title FY19 Actual Revenue Revenue Budget FY22 Req Budget 100 42105 BUSINESS LICENSES 6,855 6,290 6,855 7,100 100 42ll0 CIGARETTE LICENSES 7,625 7,550 7,625 7,550 100 42115 BEER/LIQUOR COMB-LICENSE 114,765 113,615 114,765 113,615 ]00 42130 BICYCLE LICENSES 415 440 415 440 42 LICENSES AND PERMITS -Total 129,660 127,895 129,660 128,705 100 51965 EVENTS REVENUE 6,950 4,150 6,950 8,350 100 51981 COPY SERVICE CHARGES 0 0 0 0 51 CHARGES FOR SERVICES -Total 6,950 4,150 6,950 8,350 100 53201 REFUNDS 300 2 0 0 100 53208 SPECIAL EVENT DEPOSIT 9,250 3,450 9,250 10,000 100 53620 REIMBURSEMENTS-GENERAL 394 501 0 450 53 MISCELLANEOUS -Total 9,944 3,953 9,250 10,450 100 59610 FR WPC OPERATING 40,557 51,981 42,262 44,999 100 59620 FR STORMWATER OPERATING 9,499 14,373 12,678 13,500 100 59630 FR PARKING OPERATING 4,643 6,751 5,494 5,850 100 59640 FR WATER UTILITY 7,300 11,264 6,762 7,200 100 59670 FR REFUSE COLLECTION 33,399 46,913 39,303 41,849 100 59940 FRDMASWA 20,279 25,991 21,131 22,500 59 TRANSFER IN AND INTERNAL -Total ll5,677 157,273 127,630 135,898 CITY CLERK'S OFFICE -Total � 262,231 293,271 273,490 283,403 -44- Recommended Operating Expenditure Budget - Department Total 73-CITY CLERK'S OFFICE FY19 Actual FY20 Actual FY21 Adopted FY 22 Recomm'd Fund Account Account Title Expense Expense Budget Budget 100 61010 FULL-TIME EMPLOYEES 2L3,511 217,457 199,248 203,011 100 61030 SEASONAL EMPLOYEES 2,067 12,064 0 0 100 61050 OVERTIME PAY 3,639 1,865 5,000 3,000 100 61083 COVIDI9 EMP NON-WORK 0 537 0 0 100 61091 SICK LEAVE PAYOFF 0 0 0 5,432 100 61310 IPERS 20,499 21,283 19,669 19,836 100 61320 SOCIAL SECURITY 16,215 17,754 15,940 16,074 100 61410 HEALTH INSURANCE 42,930 32,508 49,184 39,096 100 61415 WORKMENS'COMPENSATION 678 599 584 416 100 61416 LIFE INSURANCE 184 183 238 165 100 61655 CARALLOWANCE 4,054 4,141 4,110 4,110 100 61660 EMPLOYEE PHYSICALS 131 0 131 0 61-WAGES AND BENEFTTS 303,908 308,390 294,104 291,140 100 62010 OFFICE SUPPLIES 1,877 1,050 1,877 1,400 100 62030 POSTAGE AND SHIPPING 1,355 903 1,491 1,000 100 62031 PROCESSING MATERIALS 200 176 200 359 100 62050 OFFICE EQUIPMENT MAINT 223 237 228 242 100 62061 DP EQUIP.MAINT CONTRACTS 1,489 1,574 1,557 2,101 100 62090 PRINTING&BINDING 23 2,019 3,120 3,099 100 62110 COPYING/REPRODUCTION 737 838 737 838 100 62120 CODE SUPPLEMENTS 3,513 4,319 9,400 9,400 100 62130 LEGAL NOTICES&ADS 13,249 14,145 13,249 13,295 100 62170 SUBSCRIPTIONS-BOOKS-MAPS 649 557 687 720 100 62190 DUES&MEMBERSHIPS 2,985 560 2,575 775 100 62204 REFUNDS 11,187 8,223 I1,500 13,500 100 62208 GENERAL LIABILITY INSURAN 1,499 1,479 1,574 1,531 100 62230 COURT COSTS&RECORD FEES 77 32 77 50 100 62310 TRAVEL-CONFERENCES 4,738 2,379 13,375 13,495 100 62320 TRAVEL-CITY BUSINESS 498 825 2,695 2,830 100 62340 MILEAGE/LOCAL TRANSP 68 130 160 160 100 62360 EDUCATION&TRAINING 5,817 3,299 4,770 4,725 100 62421 TELEPHONE 1,330 1,153 1,330 1,153 100 62424 RADIO/PAGER FEE 309 316 324 335 100 62436 RENTAL OF SPACE 462 378 504 504 100 62645 SPECIAL EVENTS 1,648 931 3,000 3,100 100 62662 SISTER CITY PROGRAM 4,763 8,521 9,300 9,300 100 62663 SOFTWARE LICENSE EXP 39 1,630 41 50 100 62667 DATA SERVICES 0 302 120 648 100 62671 MISC.OPERATING SUPPLIES (170) 0 0 0 100 62684 CIVIL SERVICE EXPENSE 17,593 6,636 18,000 6,500 100 62698 ELECTION EXPENSES 0 24,168 0 35,000 100 62716 CONSULTANT SERVICES 12,565 8,955 0 0 62-SUPPLIES AND SERVICES 88,723 95,736 101,891 126,110 100 71120 PERIPHERALS,COMPUTER 0 707 0 0 100 72418 TELEPHONE RELATED 110 13 405 250 71-EQUIPMENT ll0 720 405 250 73-CITY CLERK'S OFFICE TOTAL 392,741 404,846 396,400 417,500 -45- Recommended Expenditure Budget Report by Activity & Funding Source 73-CiTY CLERK'S OFFICE CITY CLERK -73100 FUNDING SOURCE:GENERAL Account FY20 Actual Expense FY21 Adopted Budget FY22 Recomm'd Budget EQUIPMENT 720 405 250 SUPPLIES AND SF.RVICES 95,736 101,891 126,110 WAGF,S AND BF,NEFITS 308,390 294,104 291,140 CITY CLERK 404,846 396,400 417,500 CITY CLERK'S OFFICE TOTAL 404,846 396,400 417,500 -46- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL-PERSONNEL COMPLEMENT 73 CITY CLERK FY 2020 FY 2021 FY 2022 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 9350 Contract CITY CLERK 1.00 $ 106,123 1.00 $ 88,790 1.00 $ 87,887 100 8925 GE-29 ASSISTANT CITY CLERK 1.00 $ 60,567 1.00 $ 61,242 1.00 $ 62,148 100 8875 GE-26 PERMIT CLERK 1.00 $ 51,632 1.00 $ 52,216 1.00 $ 52,976 TOTAL FULL TIME EMPLOYEES 3.00 $ 218,322 3.00 $ 202,248 3.00 $ 203,011 61030 Seasonal Employee Expense 100 2840 NA-28 CLERICALASSISTANT 0.50 $ 11,664 — $ — — $ — 100 2840 NA-38 INTERN-SEASONAL 0.31 $ 7,739 — $ — — $ — TOTAL SEASONAL EMPLOYEES 0.81 $ 19,403 — $ — — $ — TOTAL CITY CLERK'S OFFICE 3.81 $ 237,725 3.00 $ 202,248 3.00 $ 203,011 -47- CITY OF DUBUQUE, IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2020 FY 2021 FY 2022 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET City Clerks Office-FT General Fund 10073100 61010 100 9350 CONT CITY CLERK 1.00 $106,123 1.00 $ 88,790 1.00 $ 87,887 10073100 61010 100 8875 GE-26 PERMIT CLERK 1.00 $ 51,632 1.00 $ 52,216 1.00 $ 52,976 ASSISTANT CITY 10073100 61010 100 8925 GE-29 CLERK 1.00 $ 60,567 1.00 $ 61,242 1.00 $ 62,148 Total 3.00 $218,322 3.00 $202,248 3.00 $ 203,011 City Clerks Office-Seasonal General Fund CLERICAL 10073100 61030 100 NA-28 ASSISTANT 0.50 $ 11,664 — $ — — $ — 10073100 61030 100 2840 NA-38 INTERN -SEASONAL 0.31 $ 7,739 — $ — — $ — 0.81 $ 19,403 — $ — — $ — TOTAL CITY CLERK'S OFFICE 3.81 $237,725 3.00 $202,248 3.00 $ 203,011 -48- Capital improvement Projects by Department/Division CITY CLERK'S OFFICE FY 19 Actual FY 20 Actual FY 21 Adopted FY 22 Recomm'd CIP Number Capital lmprovemcnt Project Title Expcnse Expcnse Budget Budget 1012863 CLERK OFFICE REDESIGN 5,000 CITY CLERK'S OFFICE TOTAL — — 5,000 — -49- This page intentionally left blank. -50- . � �� !J � � � � � w � � � ' � ��l�� +�kF~ ��/�f�/ .�/�� r� � , � � • �'�t.�4�+�/��4.f7�i ��[��C ��.� � � i ��r.�a.�k� ��i�'I.-�.� d. r.�J �� i�� i•�#+ ��r.,� �r+.�f*� ��s �� rr�� ...�.��-� � ' �,�.•�.��" �r-� �� .� �� .� �� r�� , � � � � �..�. .� � �' � �� x� �� •a�� _•�:�� r,��,��-+�.,r •�� „� 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Ia4�� . �r��+f r�'��,� �� ' eJ!/�i 'r ��+Y r, � , �} �{ �� t City Clerk's Office � � The City Clerk's Office is committed to accurately recording and preserving the actions of the City Council ; providing information and support to the Mayor and City Council, City staff, and the public in a timely, courteous, and fiscally responsible manner to encourage a transparent city government. Responsibilities include record management, board and commission recruitment, administration of the Civil Service Commission, administering licenses and permits, processing requests and permits for special events, and acts as the City Liaison for global presence in the Sister City Relationships Committee. Farewell and Welcome � , - _ � �� . �� _ . r� -� . � . 4 Farewell! Welcome! Congratulations to former City Adrienne Breitfelder joined the Clerk Kevin Firnstahl on his team in October as the City Clerk well deserved retirement City Clerk's Office (3.00 Full -Time Equivalents) � � � � � a�� _� r; ---.� f. - � � � �� f� �� ' �� {r . S�� 3 1 + r 1}��11�1� � r r ' �� r, . �L � � .��:..•' �� ■ ■ •4��r�f Adr�enne Bre�tfelder r �� ,�� . �� City Clerk Trish Gleason Pam McCarron Assistant City Permit Clerk Clerk FISCAL YEAR 2021 HIGHLIGHTS ■ ■ Free Masks Provided to Local Businesses • 3500 masks to 34 local businesses Transition to Virtual City Council Meetings Transition to Virtual Customer Service City Council Meetings for Simmons Pet Food, Inc. - • Online boards and commissions meeting � � agendas in the same format as City � Cou nci I agendas ■ • Online tracking of alcohol/tobacco licensees' payment of delinquent City fees prior to license approval • Virtual orientation option for boards and commissions • Online payment for special event permits, business licenses, and bicycle licenses. 1 � � � � � � � � � � 2 . 12 . . . 134 097 City Council election ' Average homeowner's* ex enses are biennial. Net Property p Tax Su ort property tax cost for the FY 22 is an election pp . , . City Clerk s Office year ($35,000). (*Avg. home value of $146,567) BOARDS & COMMISSIONS DEMOGRAPHICS (Residency) � � � ��mmissi�n�emb�r� �4dd��s�� _�� ._'* � -� � � � r-- �� -� • � . � � . _.. �-�•_ �! � � �� .- , ��. , � � . , � � �� _ � �.� � • • • � � •� �. * � , �� • • • . . I � �� ;� � � � -r� � � • � � .� � ' �� iL �� + •� � - �� • i • , • � � •# • � �.� � � • � ��,�� * � � •i �..,�:�.. �� - � � . � # �� # . � � � #* # � �� _ � ��-� �} �-� � �`_� '- � � •� � ��. r`�—'�.. , y'.� � � _ � � , � ' � # ■ '� � ,+ I 45}� #� � * � -- : L ;��.� � ---- - -��,�• � ; �� , - �� • - . ,_ . . _ � ��- � ' -��' - _--- - -- - =:,•��s�r-s.=-��.��.nr.�,:-.fo-.ry � - -- - --- - -- f� ?.�i'.�rGK'lrr�* �---�.. �� -- --- - --- � ■ � - - - .. , �' � � �--- ,_ .. . ._ ,..._. ._.�'- Boards and Commission Age Demographic : • � ' � : February 2021 • • � • ' � ' / 21-30 yrs. old Blank � / 5% 34% � � 31-40 yrs. old 15% 18-20 yrs. old � � 4'I-50 yrs. old 1% 8% / fi1+ yrs. old 24% 51-60 yrs. old 17% : � � . � . Boards and Commissions Gender Balance � February 2021 • • � • ' � ' Qpenings, l9.Q% � - � - Male, 46.4% � Female, 35.0% RacelEthnicity for Boards and Commissions : • � � � : February 2021 • • Asian/Chinese 1% � Black/African American 4% American Hispanic/Latino 1% � � � � ` Indian/Alaska Nati�e 1% � Non reporting 32% . � . White 61% RacelEthnicity of the City of Dubuque Asian/Chinese 1% 1 � Black/African American 4% 1 American Hispanic/Latino 2% Indian/Alaska Nati�e 1% White 92% Fiscal Year Re�enue for Special E�ent Applications ��o,aoa $8,350.00 $7,500.00 $7,600.00 $7,50D $fi,950.00 . _ . • • $5,OOD $4,150.d0 $2,50D � $1,100.00 • � $° � FY 2017 FY 2018 FY 2019 A�erage FY 2020 FY 2021 Fiscal Year Re�enue for Liquor License Applications ��o,00a $111,793 �117,717 $114,785 $114,758 $113,614 $100,000 $50,OOD $15,075 �a FY 2017 FY 2018 FY 2019 Average FY 2020 FY 2021 Viiv VierK�s urrice PERFORMANCE MEASURES � _ City Council Goal : Financially Responsible, High-Performance City Organization 1 . Department Objective: Provide City services responsive to the community. Since transparency is not a specifically defined action, but rather a cultural expectation, clerks are crucial to a transparent City. It is not what you do, it is how you do it. 2. Department Objective: to promote resident engagement in municipal government that is representative of the Dubuque population as a whole by recruiting and retaining a diverse, inclusive, and qualified pool of boards and commissions applicants. � � • � 1 1 � Number of Calls Assisted by City Clerk's Office Staff 50,000 45,3sz 40,000 31 ,214 32,214 31 ,858 31 ,504 3�,000 zo,000 � o,000 0 FY17 Actual FY18 Actual FY19 Actual FY 20 Actual FY21 Estimate FY20 Average : 128 Calls per Day - 1 \ 1 . � - - � NotifyMe Subscribers: NotifyMe Subscribers: City Council Agenda & Minutes Board & Commission 4penings 525 551 491 54'I 511 83 �� 83 88 I 13 FY17 FY18 FY'19 FY 20 FY21 FY17 FY18 FY19 FY 20 FY21 Actual Actual Actual Actual Estimate Actual Actual Actual Actual Estimate +2 . 1 % Increase +6.6% Increase � . � . 1 1 . � � � � Target: Reduce City Board & Commission Openings to 11 % or less Board & Commission Qpenings FY19 14% FY2Q �5% FY21 Estimate 19% 0% 1% 2% 3°/a 4% 5°/a 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16°/a 17% 18°/a 19% 20°/ Goal www.cityofdubuque.org/cityclerk