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Emergency Communications FY22 Budget Presentation Copyrig hted March 11, 2021 City of Dubuque Public Hearings # 2. Special Meeting ITEM TITLE: Emergency Communications FY22 Budget Presentation SUMMARY: SUGGESTED DISPOSITION: ATTACHMENTS: Description Type Emergency Communications FY22 Policy Budget Supporting Documentation Outline Budget Presentation_UPDATED 3/11/21 Supporting Documentation Emergency Communications Center -13- This page intentionally left blank. -14- EMERGENCY COMMUNICATIONS % Change From FY FY 2020 FY 2021 FY 2022 2021 Budget Highlights Actual Budget Requested Budget Expenses Employee Expense 1,436,539 1,528,527 1,580,122 3.4 % Supplies and Services 55,491 78,557 79,856 1.7 % Machinery and Equipment 50 350 600 71.4 % Debt Service 161,254 15,420 15,574 1.0 % Total Expenses 1,653,334 1,622,854 1,676,152 3.3 % Resources Operating Revenue 557,873 546,403 560,524 2.6 % Sales Tax 20% for Debt Abatement 16,101 15,420 15,574 1.0 % Total Resources 573,974 561,823 576,098 2.5 % Property Tax Support 1,079,360 1,061,031 1,100,054 39,023 Percent Increase (Decrease) 3.7 % Personnel -Authorized FTE 19.28 19.28 19.28 Improvement Package Summary 1 of 2 This improvement request provides funding to hire a company to preform Quality Assurance on calls for the Communication Center. This would provide Quality Assurance on all calls received by the Communications Center. The company will log in and review cases from Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch. The company will then provide scorecards for each case and each dispatcher would be able to review their compliance scores. This will provide the dispatchers with analysis on things they do well and things they need improvement on. The company will do this on a weekly basis and will provide necessary feedback on areas where help is needed. This will be done so that all dispatchers are using and following the protocols. These protocols follow national criteria for questioning and providing pre-arrival and post-dispatch instructions to the caller. These are designed to assist in providing officer/firefighter safety as well as providing safety to the citizens of and visitors to Dubuque. By using the National Q Company, this will take some work off an already stressed Communications Center leadership staff. In order for this to be done internally, it would require a full-time staff person to conduct quality assurance reviews on a weekly basis. If this were to be done with current staffing levels, it would require each of the four Lead Dispatchers to be taken off a radio for one shift per week to listen to a percentage of the calls and fill out a Quality Assurance scoring and feedback form. Additionally, peer-to-peer evaluation would cause differences in each scorer and the scores would not be consistent. The Dubuque Fire Chief and Police Chief are also in support of this improvement package. The Fire Chief expects these protocols, as well as the Quality Assurance that this company will provide, will assist in the Fire Department's process of becoming accredited. In providing Quality Assurance, the Communications Center staff will be better equipped to handle all types of calls. They will provide better services to the citizens of and visitors to Dubuque and Dubuque County. -15- This improvement package supports the City Council goal of Vibrant Community: Healthy and Safe. This is one of the Management In Progress Goals for 2018-2020: Vibrant Community: Health and Safe: Communication National Quality Assurance: Funding. Related Cost: $ 48,000 Tax Funds Recurring Recommend - No Related Revenue: $ 16,000 Dubuque County Recurring Net Cost: $ 32,000 Property Tax Impact: $ 0.0126 0.13% Activity: Emergency Communications 2 of 2 This improvement request provides funding to increase the overtime budget by $7,900. Every year, the Communications Center goes over budget on overtime. This improvement level request would increase it to the average of the last five years of overtime. FY16 $22,221 FY17 $16,457, FY18 12,697 FY19 $7,483, FY20 $7,652, for a five year average of$13,302. This improvement request supports the City Council goal of Financially Responsible, High Performance City Organization: Sustainable, Equitable, and Effective Services. Related Cost: $ 7,900 Tax Funds Recurring Recommend -Yes Related Revenue: $ 2,633 Dubuque County Recurring Net Cost: $ 5,267 Property Tax Impact: $ 0.0021 0.02% Activity: Emergency Communications Significant Line Items Employee Expense 1. FY 2022 employee expense reflects a 3.0% wage package increase. 2. The lowa Public Employee Retirement System (IPERS) City contribution of 9.44% is unchanged —% from FY 2021 City contribution of 9.44%. The employee contribution of 6.29% is unchanged from FY 2021. 3. The City portion of health insurance expense increased from $1,025 in FY 2021 to $1,086 in FY 2022 per month per contract which results in an annual cost increase of $22,292 or 5.95%. 4. Overtime expense is increased from $5,391 in FY 2021 to $13,291 in FY 2022. FY 2020 actual was $7,652. 5. Five-Year Retiree Sick leave payout decreased from $362 in FY 2021 to $0 in FY 2022. 6. 50% Sick leave payout decreased from $2,117 in FY 2021 to $1,685 in FY 2022 based on FY 2020 actual. Effective July 1, 2019, employees over the sick leave cap can convert 50% of the sick leave over the cap to vacation or be paid out. -16- Supplies & Services 7. Office Equipment Rental is increased from $11,616 in FY 2021 to $11,628 in FY 2022 based on estimated cost. This line item represents the costs for the rental of the T-1 line provided by the state through the National Crime Information Center/lowa Computer (NCIC). The direct line provides the City with access to the computer system for law enforcement related items such as but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law enforcement information from lowa and nationally. 8. Software License decreased from $18,849 in FY 2021 to $15,488 in FY 2022. In FY 2021 there were one-time purchases of an additional CAD license and additional ProQA license. 9. Education and Training is unchanged from $9,340 in FY 2021 to $9,340 in FY 2022. This line item represents the cost of required emergency response training. 10. Conferences is increased from $8,000 in FY 2021 to $9,025 in FY 2022 .A portion of this line item increased due to the Race in the Heartland Conference added for ($300). This line item includes regional and national conferences for the Association of Public-Safety Communications Officials-International, Sungard training for the public safety software. The Growing Sustainable Conference was added in FY 2022 ($725). 11. Telephone increased from $6,525 in FY 2021 to $6,677 in FY 2022 based on FY 2020 actual. Most of this line item is reimbursed by the Public Safety Committee which is funded by 911 surcharge funds. 12. Printing & Binding increased from $4,200 in FY 2021 to $5,376 in FY 2022 based FY 2020 actual $5,271 plus 2%. This line item includes the Cities directories, EMD charts, and promotional handout items. Machinery & Equipment 13. Equipment replacement items at the maintenance level include ($600): (4) Floor mats $600 Debt Service 14. FY 2022 annual debt service is as follows ($15,574): Final Call Amount Debt Series Payment Source Purpose Payment Date $ 15,574 2012D G.O. Sales Tax 20% Tower Relocation 2027 2019 $ 15,574 Total Emergency Communications Annual Debt Service Revenue 15. The Joint Communications Payment represents the amount Dubuque County pays for the support of the 911 center. It is 1/3 of the total operating estimate for FY 2022 of$557,814 (FY 2021 was $540,089). As the expenses increase or decrease, so does the County's share. -17- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. City 1111ar��ger's O�f i ee Er�erger�cy Carr�rr�unicativns SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES People Planning The Emergency The Communications Center works Communications Center works with different agencies in the with citizens and emergency Dubuque area to ensure that all responders to ensure the needs emergency needs are provided of the community are met. when requested by citizens and visitors of Dubuque. ;,� , �_}�� -�'� I�� -�; '� 1 - ; i �� - � , `;�. � � r ' � Partnerships The Emergency Communications Department partners with many City, County, and State departments as well as 11 non-profits and organizations throughout the City and County to provide quality services that are consistent with the City Council goals and priorities. -18- EMERGENCY COMMUNICATIONS FY 2020 FY 2021 FY 2022 Full-Time Equivalent 19.28 19.28 19.28 Debt and Resources $1,200,000 $1,079,360 $1,061,031 $1,100,054 $1,000,000 $800,000 $600,000 $557,873 $546,403 $560,524 $400,000 $200,000 $0 Operating Revenue Property Tax Support � FY 2020 FY 2021 FY 2022 The Emergency Communication Department is supported by 19.28 full-time equivalent employees, which accounts for 94.27% of the department expense as seen below. Overall, the department's expenses are expected to increase by 3.28% in FY 2022 compared to FY 2021. Expenditures by Category by Fiscal Year $1,436,539 Employee Expense $1,528,527 $55,491 Supplies and Services $78,557 $79,856 $50 Machinery and Equipment $350 $600 $0 $500,000 $1,000,000 $1,500,000 FY 2020 FY 2021 � FY 2022 -19- EMERGENCY COMMUNICATIONS Mission & Services The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. The Emergency Communications Center is also the after hours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24/7. Emergency Communications Position Summary FY 2022 Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 4.00 Public Safety Dispatcher- FT 10.00 Public Safety Dispatcher- PT 3.55 Records Clerk - PT 0.73 Employees 19.28 Performance Measures City Council Goal: Financially Responsible, High-Performance Organization Performance Measure KPI Tar et FY 2019 FY 2020 FY 2021 Performance � � g Actual Actual Estimated Indicator 1 Activity Objective: Provide expedient and effective handling of emergency calls. % of phone calls answered in 10 �� seconds or less (National Average is 98% 96% 96°/o 96% 90%) # of total phone calls handled by the >170,000 170,499 164,116 170,500 � Dubuque Communications Center 2 Activity Objective: Provide education and outreach to the public to ensure appropriate use of 911. # of schools presented to in Dubuque 24 24 8 24 � City/County # of students reached through 1,200 1,113 415 1,200 � classroom presentations ,_;,tiY ,� � . - rt.._,,_�� ' , -.- - _ .-r } .,�.��;� � .�. .,. `� . � . ='' ' ;� ��'�! �r�5 � r� � �,� �, � 'ft �� .,`�1`.: . � _ �, , , -2�- This page intentionally left blank. -21- Recommended Operating Revenue Budget - Department Total 12-EMERGENCY COMMUNICATIONS FY19 Actual FY20 Actual FY21 Adopted FY22 Recomm'd Fund Account Account Title Revenue Revenue Budget Budget 100 46120 COUNTY PAYMENT-JT COMM 508,750 555,163 540,089 557,814 46 LOCAL GRANT AND RElMBURSE-Total 508,750 555,163 540,089 557,814 100 51983 COPY FEES 4,055 2,710 4,055 2,710 51 CHARGES FOR SERVICES -Total � 4,055 2,710 4,055 2,710 100 53620 REIMBURSEMENTS-GENERAL 2,259 0 2,259 0 53 MISCELLANEOUS -Total � 2,259 0 2,259 0 400 54210 GO BOND PROCEEDS 1,422 140,041 0 0 400 54220 BOND DISCOUNT 64 6,343 0 0 54 OTHER FINANCING SOURCES -Total - 1,486 146,384 0 0 400 59,350 FR SALES TAX CONSTRUCTION 21,060 16,101 15,420 15,574 59 TRANSFER IN AND INTERNAL -Total � 21,060 16,101 15,420 15,574 EMERGENCY COMMUNICATIONS -Total 537,610 720,358 561,823 576,098 -22- Recommended Operating Expenditure Budget - Department Total 12-EMERGENCY COMMUNICATIONS FY19 Actual FY20 Actual FY21 Adopted FY 22 Recomm'd Fund Account Account Title Expense Expense Budget Budget 100 61010 FULL-TIME EMPLOYEF.S 813,300 836,601 903,736 909,417 100 61020 PART-T1ME EMPLOYEES 192,793 206,542 210,998 216,995 100 61050 OVERTIME PAY 7,483 7,652 5,391 13,291 100 61070 HOLIDAY PAY 20,029 21,074 22,934 30,440 100 61083 COVIDI9 EMP NON-WORK 0 7,373 0 0 100 61085 SELF QUARANTINE HEALTH 0 2,418 0 0 100 61086 SYMPTOMS SEEK DIAGNOSIS 0 2,082 0 0 100 61091 SICK LEAVE PAYOFF 1,087 1,087 362 0 100 61095 PARENTAL LEAVE 0 7,256 0 0 100 61096 50%SICK LEAVE PAYOUT 0 1,685 2,117 1,685 100 61310 IPERS 97,573 102,982 107,804 109,616 100 61320 SOCIAL SECURITY 74,793 78,713 87,220 88,627 100 61410 HEALTH INSURANCE 200,340 157,230 184,132 206,424 100 61415 WORKMENS'COMPENSATION 3,273 2,809 2,594 2,329 100 61416 LIFE iNSURANCE 658 667 843 898 100 61651 MEALS NO OVERNIGHT 0 102 0 0 100 61660 EMPLOYEE PHYSICALS 396 267 396 400 61-WAGES AND BENEFITS 1,411,723 1,436,539 1,528,527 1,580,122 100 62010 OFFICE SUPPLIES 1,781 658 1,632 1,500 100 62061 DP EQUIP.MAINT CONTRACTS 2,483 2,581 3,423 4,386 100 62070 OFFICE EQUIP RENTAL 11,448 10,848 11,616 11,628 100 62090 PRINTING&BINDING 1,427 5,271 4,200 5,376 100 62110 COPYING/REPRODUCTiON 827 2,221 924 870 100 62130 LEGAL NOTICES&ADS 459 1,091 459 794 100 62208 GENERAL LIABILITY INSURAN 6,857 7,219 7,200 7,453 100 62310 TRAVEL-CONFERENCES 3,603 2,054 8,000 9,025 100 62320 TRAVEL-CITY BUSINESS 2,264 714 2,000 3,225 100 62340 MILEAGE/LOCAL TRANSP 433 204 472 472 100 62360 EDUCATION&TRAINING 6,704 8,368 9,340 9,340 100 62421 TELEPHONE 6,525 6,677 6,525 6,677 100 62431 PROPERTY MAINTENANCE 453 202 600 300 100 62436 RENTAL OF SPACE 715 585 780 780 100 62663 SOFTWARE LICENSE EXP 28,670 5,352 18,849 15,488 100 62667 DATA SERVICES 134 282 137 142 400 62713 LEGAL SERVICES 0 310 0 0 100 62716 CONSULTANT SERVICES 0 0 2,400 2,400 400 62731 MISCELLANEOUS SERVICES 686 854 0 0 62-SUPPLIES AND SERVICES 75,468 55,491 78,557 79,856 400 62724 BOND PAYING AGENT FEE 0 67 0 0 627-CONTRACTUAL SERVICES 0 67 0 0 100 712ll DESKS/CHAIRS 1,552 0 0 600 100 72414 TELEVISION 4,079 0 0 0 100 72418 TELEPHONE RELATED 170 50 350 0 71-EQUIPMENT 5,801 50 350 600 100 73210 CONST CONTRACT-BLDG 0 0 2,400 0 -23- Recommended Operating Expenditure Budget - Department Total 12-EMERGENCY COMMUNICATIONS FY19 Actual FY20 Actual FY21 Adopted FY 22 Recomm'd Fund Account Account Title Expense Expense Budget Budget 73-CIP EXPENDITURES 0 0 2,400 0 400 741ll PRINCIPAL PAYMENT 16,200 156,977 11,511 12,011 400 74112 INTEREST PAYMENT 4,860 4,277 3,909 3,563 74-DEBT SERVICE 21,060 161,254 15,420 15,574 12-EMERGENCY COMMUNICATIONS TOTAL 1,514,052 1,653,401 1,625,254 1,676,152 -24- Recommended Expenditure Budget Report by Activity & Funding Source l2-EMERGENCY COMMUNICATIONS EMERGENCY COMM.CENTER - 12100 FUNDING SOURCE:GENERAL Account FY20 Actual Expense FY21 Adopted Budget FY22 Recomm'd Budget C1P EXPENDITURES 2,400 EQUIPMENT 50 350 600 SUPPLiF,S AND SF,RVICF,S 54,327 78,557 79,856 WAGF,S AND B6NFFITS 1,436,539 1,528,527 1,580,122 EMERGENCY COMM.CENTER 1,490,916 1,609,834 1,660,578 DEBT SERVICE - 12400 FUNDING SOURCE:DEBT SERVICE Account FY20 Actual Expense FY21 Adopted Budget FY22 Recomm'd Budget CONTRACTUAL SERVICES 67 DEBT SERVICE 161,254 15,420 15,574 SUPPLIES AND SERVICES 1,164 DEBT SERVICE 162,485 15,420 15,574 EMERGENCY COMMUNICATION5 TOTAL $1,653,401 $1,625,254 $1,676,152 -25- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL-PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FY 2020 FY 2021 FY 2022 FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET 61010 Full Time Employee Expense 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 $ 90,899 1.00 $ 91,920 1.00 $ 93,398 100 6575 GE-30 LEAD DISPATCHER 4.00 $261,834 4.00 $266,185 4.00 $ 248,424 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 10.00 $516,966 10.00 $553,453 10.00 $ 561,991 TOTAL FULL TIME EMPLOYEES 15.00 $869,699 15.00 $911,558 15.00 $ 903,813 61020 Part Time Employee Expense 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.55 $185,039 3.55 $182,127 3.55 $ 184,463 100 NA-48 RECORDS CLERK 0.73 $ 31,699 0.73 $ 32,047 0.73 $ 32,532 TOTAL PART TIME EMPLOYEES 4.28 $216,738 4.28 $214,174 4.28 $ 216,995 TOTAL EMERG.COMM. DIVISION 19.28 $1,086,437 19.28 $1,125,732 19.28 $ 1,120,808 -26- CITY OF DUBUQUE,IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FY 2020 FY 2021 FY 2022 ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET Emergency Comm.Center-FT COMMUNICATIONS 10012100 61010 100 6600 GE-36 MANAGER 1.00 $ 90,899 1.00 $ 91,920 1.00 $ 93,398 10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 $261,834 4.00 $ 266,185 4.00 $ 248,424 10012100 61010 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 10.00 $516,966 10.00 $ 553,453 10.00 $ 561,991 Total 15.00 $869,699 15.00 $ 911,558 15.00 $ 903,813 Emergency Comm.Center-PT 10012100 61020 100 6500 0E-09 PUBLIC SAFETY DISPATCHER 3.55 $185,039 3.55 $ 182,127 3.55 $ 184,463 10012100 61020 100 4218 NA-48 RECORDS CLERK 0.73 $ 31,699 0.73 $ 32,047 0.73 $ 32,532 Total 4.28 $216,738 4.28 $ 214,174 4.28 $ 216,995 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 19.28 $1,086,437 19.28 $ 1,125,732 19.28 $ 1,120,808 -27- FISCAL YEAR 2022 BUDGET PRESENTATION . • • � • Emergency Lommunications vepartment Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requestin service g through effective and efficient dispatching of emergency personnel to the scene. New Faces _ .��. - _ , ,, �, .� � , __ � _�. �; � � r ,!p ; ,1� ,�� ''�'�� „ ,1'' ' � � �_. �' � - ' .'` � �ti.� � � �r , .�� _, � ��. 1 �` �. 7 !��1�,# '�� '_ .,�'l�� L - - Welcome! Welcome! Amy Leibold joined the Nicholas Kennicker 'oined . J team in FY21 as the Part the team in FY21 as the Time Public Safety Part Time Public Safet . y Dispatcher. Dis atcher. p • • • • � � • • � • � i • • Communication Center Manager Mark Murphy Lead Dis atche ead Dispatcher p essica George- Martin Benda Rethwisch Lead Dispat ad Dispatcher Dan Bann ulie Rooney Emergency Communications Department Staff (19.28 Full-Time Equivalents) Full Time Part Time Amy Amberg 18 yrs 8 m Brenda Hernandez 15 rs 7 m Mackenzie Beneventi 2 yr 7 m y Jessica Gamble 13 rs 5 m Jenna Reichel 2 yr y Rich Ka aros 13 rs 5 m Jennifer Snyder 1 yr 3 m pp Y Dennis Bo e 12 rs 4 m Amy Leibold 5 m J Y Lisa Lu rain 12 rs 4 m Nicholas Kennicker 5 m J Y Abbi Ryan 5 yrs 9 m Ragan Griffin 5 yrs 8 m Jason Cox 5 yrs 4 m Peggy Eppler Clerical 2 yr 6 m Katelyn McDade 3 yrs 8 m FISCAL YEAR 2021 HIGHLIGHTS _, . f � �_,.. � v�r � �f1� • Smart 911 Text Messa i n to al I ,� �� ~ � 'M� g g ;; R Wireless 911 han u s � g p — � ;; 1 � � � � � . . • Additional Trainin for �� -- g . i 1� D�spatchers � �Q� f� � � r r • Panic Button -DCSD and Cit �� y �� Buildings • Smart 911 Marketing Cou nty-wide Rad io System U pg rade � � � True North Consultants a � � Racom - 6ubuque P25 5ystcm ,' r ,� � �'��;.i ' .�� • .�r ir fi� � `af�' '�''- �i .� 1�:�.�� i�,� • �� F� �i�'• _ v •.:1 , , ..,. .�'�'��ati �1�r(#' �' 5r '� . 1 ��j ' .-. . { 1 .,;"•��! � F�1 i�'��j '-, ��4['4.Y ;;�. •1;'., .C�:�.M1?rv..-G,;PI' � .. 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' ��f.�s:..��if,t�ir,�:�s�it - � :'fi ' Improve Corporate Resilience With Rave Facility FUTURE � - - -__�� .�.. �� ..� _ ,,�:..�.- -''` ��' .P � _ .-. .. ." � � f� -.;;,; �=� ,` � ,�.� �=��:-- � . . � I N ITIATIVES =- _ - �- � F�� - � � _ � '� - .�+,�-;? '�.-� � � '�.�- .� �� }�� :.. ;��- � _ _ . -. �` , ,.+ • � �� , � , � , .,'��;� --_��.� � � � ��-�- ,-� �t:��. �� .�,� . �-�* "�,,,��,� �.: .. �_� . . _ . �+I� t �y �-�.�.r iJ�_'L��r}�• #��;:��• SMART911 _ � s.-fo '-`''__' � �iti��}. _..'' ��.. �'�t=' ` � :� :..y:::•• .J,i :;'r. . Create Your Facility Profile Today at � �� B u s i n ess RaveFacility.com ��;4� �{;��n�� •� a n d Rave Facility, a free service provided in your community, ��•��t•+�� improves employee safety and protects businesses. �� fi�-''�� - - • - r �•r� •• P e rs o n a I Simply upload floorplans, emergency contacts, and other � � critical data. In an emergency, 9-1-1 and first responders . can access that data to improve emergency response. �'�~ ;:�'�,.�_'�:'.�.'. � '� ��-�} . .._ . . ,� �:� :a� . . . Prof� les � � �.. Medical Emergency Employees receive medical care sooner when 9-1-1 can ��=��-� � E Rub Fc;'..: , r ''r advise AED locations and first responders can enter the � � - � facility as quickly as possible. .,�,:}._�-... ' �:�.��.�=,.-�� ;�: Fire ��. �. , , , .. r . First responders will respond faster with access to floor �� ' f{F^ .' plans, access codes,and utility shut-off information. ._t. Active Shooter � � � First responders can better coordinate their response with office lavouts, on-site contacts, and access points. - �� •� � •� ..�i � � � � FUTURE - H�� - � I N ITIATIVES � _. ■ ■ � � Panic � � � � Button � J � -� ��'°�L• � I ' r �� .!�I..{� f'7' - I � � � ..,�i,,�ti�, � � i � FUTURE I N ITIATIVES � � Phone S stem U rade or Y pJ Replacement System needs u pdati ng Adding Additional Position 6 full dispatching positions Continued Trainin for Dispatchers g Emergency Communications Department FY2022 REQU ESTED PROPERTY TAX SU PPORT 17 . 29 1 100 054 557 814 � � Average homeowner's* � Net Property County Share property tax cost for 911 . Tax Support . (1 /3 of Operat�ng Budget) Services (*Avg. home value of $146,567) 911 SURCHARGE FUNDING ��aa,aoo ��7,�a� .....� ��,s�s � � �aa i,a�o ��aa,aoo ��,�i 4 -��. � $558,41 fi � _ � � � Landline $514,fi23 $509r40�� $583k910 �� $5�0,I 89 Wireless $SDD,D00 $494,G 1� #Total $45S,416 $4�3,781 $406,469 $4QQrQ00 $354,959 $386,804 $34 I,150 $331R279 $313,98G $371 R199 $308,388 �saar040 � ��a,b�a �as�,a�a $245�230 $215,522 $2DDrD00 �� — — — $255rD18 R $197r415 �i aa,aoo , — $I 42,93 I $59,141 $p — � FYII FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY14 FY2D TOTAL PHONE CALLS HANDLED BY COMMUNICATIONS CENTER - FY 20 Total Calls : 163.836 ��.�� .�� .�� .�� .�� - � - � I�1 �r� Ern �rg�r7�� I Is � �.�� ii c� �� I �.�� .�� '" - - - � T T � .- .�`� '�� .�� .�� "1.� '�.'� �� ;'� '�..0 �`�� `�� .�-� ��'� ,�� '� �� -� �*+'� �Q� �� CALLS FOR SERVICE • • � Dubuque Police 56, 153 55,695 53,445 Dubuque Co. Sheriff 22,421 21 ,910 22,471 Dubuque Fire 6,541 6,571 6,846 County Fire 2,705 2,878 2, 566 County Law 10,670 11 ,392 11 , 106 No Agency Events 7,230 7,515 7,376 Total 105,720 105,960 103,810 911 Answer Time F��r�� r��r Tirr�� r �rr��r��r�� II� T��I I��rr��r �� rll� �� .�� .�� .�1°� -- � ��.�1� ■�1� .�� ■ 1��1-�� .�� ■ ��.�1-� .�� ❑ ��1+ .�� Range of Answer Time All Calls — T�� I I�J � rr� I�� r �� 1�� • • . - � � � . - - �� ---- _ $ , � �—�� 15�� II� ■ ��.�� —� � �� I I� ��.��1 —� � �� 1�� II� ��.�� — �� 1a�� Calls For Service by Hour of Day �� R �. �aa� � " • �� . s�� aa� �� - � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � ■ F'��2� ■ F'�2�19 ■ F'�2�18 � Increase in overtime budget for Communications Center ' • � � Recu rri ng � $7,900 Total Cost ' ' • - $2,633 in County revenue . � $5,267 Net Property Tax Cost ,r kV - � "� '';ll k , � �- S - ;�� 1� -f . �� . � � . ,,.��r _ , ,. q i, - � ;� ' a ��`� � �. ,i � � , . ' � � � ' � r , I''� T 1� , � � # _ � � � _ Y r 1'. 1 �.� - � �� i n .� � f� � - - �F� 1� t �� 1 �. " ' f ' �� ' ��. � +1 M� � : ��t � � '" , 1 �: �,''c ,�'� � � - , �� ¢ � � , . ., * ' � . { � -+' � .—�� i � � � ,,�� 4• - `� ' ,r,. � �f V ..ISI I� � � l f' . +� .�� { ► �+r �� T�Jr � Y . � • � {I � � + �'� �_ � 11 i . , I'��I r e �� i . �, � tF � ,:. ��' � �.y�� `'';�,�`If' Emergency Communications Center PERFORMANCE MEASURES n e c oo s � , � ��,� , � � � :� � � • c oo s _� �� r_�� , .' . � � • ~ •�1 asses � _ � ,. • u en s Emergency Communications Center PERFORMANCE MEASURES Dispatcher Training Hours FY 19 FY 2 0 687 Hours 999 Hours July 1st to Feb 28th 345 H o u rs Emergency Communications Center C'ampr nnitnrinh — — -- - - i �;' ', '�'I� ' { i.� -, ... ` ,i~ � � � A � r. •. � f �� ' . � � L��`�f� � V ar !_ ' � - r I.� �I � `�li� hYr..'��\�. . � •� -;_. ^ ,"° �� , �1 �. ,1 ��,� ;i + E 1 � ''4 , � -.�.E� .� ;,� �� - �' � r .,�+ '',�.�y�r+ ,-I " ' . �+l,r�:. . i�' ' ,. ,, �`�''� ' w :ri°� � ,��„ ��,,,;,�� - _ � , � ��:y,w�p,l�e,��'}-r�,�:. � ! ' � _ � -�� , .�; .� , �'_� � a. 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