Fiscal Year 2012 Information Services Budget PresentationInformation Services Department
FY 2012 Budget Presentation
February 17, 2011
Staffing
Information
Services
Manager
Chris Kohlmann
Senior Network
Intern IT and
Administrator
SSD
Lisa Hamilton
Kelli Miller
Lead Applications/Lead Applications/
Lead Applications/
Network AnalystNetwork Analyst
Network Analyst
Joe PreglerDLEC
Tony Steffen
Stacey Moore
Information
User Technology
Technology
Intern DLEC
Specialist
SpecialistNew Hire Pending
Jim Vosberg
Alicia Sprank
2
Department Activities and Focus Areas
Systems Planning
Network/Fiber Optic
Help Desk
and
Administration
Implementation
TelephonyAdministrationStaff Development
Community Activities/
Partnership/
Outreach
3
Accomplishments
Helpdesk
Safe Community Task Force
•
Worked with NIU and City of Dubuque staff on the
–
Dubuque Crime Study providing
Arrest and Incident Data
•
Mapping
•
Expertise on Relationship of Data
•
Automated Landlord Notification Letter of Incidents
–
Occurring on Rental Property
Specification and Review of Surveillance Cameras
–
4
Accomplishments
Helpdesk
Dubuque Law Enforcement Center
•
Over 5,200 Technical Support Hours
–
Worked with Racomto implement and deploy the
–
Alvarion900 MHz system for mobile in-car
computers
Allows Officers to pull up pictures of suspect
•
Quick response on traffic stop data
•
Access to Weather Radar
•
Access to City email
•
RFPforNew Public Safety Software for Police,
–
Sheriff, Jail, Fire, and 911
5
Accomplishments
Helpdesk
City Support -17,000 hours
•
After hours and on-call assistance -364 hours
•
Smarter Sustainable Dubuque
•
Provided data, design and engagement assistance for the project.
–
Among the work completed included:
Sent 230physical mailings to those without computers to track
•
water usage
Responded to over 80 helpdesk calls from smart water participants
•
Conducted 6 training and orientation sessions for smart water
•
portal participants
Conducted a recruitment effort in partnership
•
NWWS, Public Information and Dubuque 2.0
for the recruitment of 1000 electric participants
6
Accomplishments
Systems Planning and Implementation
Servers
•
Replaced 13 physical servers with 6 VMWareHosts
–
Added 11 new virtual servers without adding additional hardware
–
E-Mail System Upgrade to GroupWise 8
•
Storage Update
•
Added (8) 1 TB drives to Annex storage array
–
6.2 TB drives at DLEC
–
ArcGISServer Upgrade
•
Community Plus8.3Upgrade
•
Purchasing Card Implementation
•
7
Accomplishments
Systems Planning and Implementation
Water Meter Replacement
•
Implementation of Hardware, Software and Network Infrastructure
–
Configuration of (12) R450 collectors and (4) R900 gateways
–
Implementation of fixes and enhancements
–
Assisted in Utility Billing usage of the system
–
Landfill
•
Gave users at the landfill access to the City’s network
–
Installed a secured wireless connection between buildings
–
Installed new security cameras
–
Expanded Laserficheto the landfill to scan
–
tickets, lease agreements, maps and plans
8
Accomplishments
Network/Fiber Optic Administration
Snapshot of the Daily Supported Environment
•
Manage and maintain 22 TB of storage, 14
–
TBallocated
Backup approximately10 TB of data weeklywith
–
daily off-site tape plan for disaster recovery
Manage and maintain 30 physical servers and 24
–
virtual servers
Maintain approximately 600 user accounts
–
Manage and maintain networking equipment
–
approximately 60 devices in28 locations
9
Accomplishments
Telephony
Continued Enhancement of ShoretelPhone
•
System
Quick Setup during emergency operations
–
Expanded use to Landfill
–
Support of over 60 Smart Phones, over 150
•
traditional cell phones
Continued and Increasing Use of GoToMeeting
•
Average 44 meetings per month
•
Savings of time and CO2 by eliminating Travel to Meetings
•
10
Accomplishments
Partnerships
Technical leadership in Smarter City
•
partnership with IBM
Support for staff and public users of the technology resources
•
at the Multi-Cultural Family Center
Donation of City owned computers, monitors and printers
•
that are older than four years to schools and non-profit
agencies
Donation of telephone equipment that had been replaced as
•
part of the Shoretelupgrade to Dubuque Community Schools
Technology design assistance with new construction projects
•
such as new Parking Ramp and Water Pollution Control Plant
11
Future Initiatives
Providing leadership in the acquisition of new and
•
updated software –specifically for Law Enforcement
and Section 8
Providing assistance and support in the deployment of
•
new transit fleet and associated technology
Assistance with planning, design and implementation of
•
security and surveillance cameras throughout the City
Assistance with implementation of technology at new
•
construction projects including Water Pollution Control
Plant and Parking Ramp
12
Improvement Item
ZenworksApplication Virtualization
•
software packages can be delivered to the desktop
–
without impacting the registry and files on the
local PC.
Implementation of this would greatly assist in
–
mass roll-outs of updates as well as standard
setups needed to be preformed at each pc
individually.
Times for both support and installation should be
–
shortened.
13
Capital Improvement Items
City-Wide Microcomputer and Printer
•
Replacements
Storage Area Network (SAN) upgrade
•
De-duplication and SAN Backup
•
14
Questions
15