Fiscal Year 2012 Emergency Communications Budget PresentationFY201FY20122Budget Budget
PresentationPresentation
911 Center911 Center
February February 242420120111
thth
Communication
Center Manager
Mark Murphy
Lead DispatcherLead DispatcherLead Dispatcher
Vicki LeonardDan BannonJoe Young
Organizational ChartOrganizational Chart
Full TimePart Time
Amy AmbergSteve Driscoll
Dennis BogeAndy Francois
John CallahanKristin Frost (new)
Bob GednalskiJessica Gamble
Jessica GeorgeRich Kapparos
Brenda HernandezLisa Lugrain
Angie Jones
Julie Rooney
Jennifer Snyder
StaffingStaffing
Expanded the “911 in the Schools”
Program to all Dubuque Schools
Increased Departmental Training
◦In House Training
◦Outside Training
Retuning Frequencies Completed
Phone Upgrades
AccomplishmentsAccomplishments
911 Calls
35,000
29,059
30,000
28,080
26,798
25,619
23,671
25,000
20,180
18,357
20,000
17,250
15,065
Landline
15,000
13,026
Wireless
Total
10,000
9,723
10,554
10,645
9,548
8,879
5,000
0
FY06FY07FY08FY09FY10
911 Phone Calls911 Phone Calls
79.6 911 calls per day (average)79.6 911 calls per day (average)
Total Phone Calls Handled by Communications
Center Fiscal Year 2010
218,036 Calls
20,000
18,000
16,000
14,000
15,76115,696
15,310
16,358
16,41516,134
13,367
17,47414,91715,94316,322
16,876
12,000
Non Emergency Calls
10,000
911 Calls
8,000
6,000
4,000
2,482
2,457
2,4152,4042,404
2,3142,301
2,275
2,2052,249
2,118
1,832
2,000
0
Volume of Emergency and Non Emergency Volume of Emergency and Non Emergency
Calls HandledCalls Handled
597.4 phone calls per day (average)597.4 phone calls per day (average)
Answer Time for 911 Calls for FY2010
59.69%
60.00%
50.00%
33.89%
40.00%
30.00%
20.00%
5.60%
10.00%
0.24%
0.59%
0.00%
.001-5 sec5.001-10 sec10.001-20 sec20.001-30 sec30.001+ sec
% of Answer Time 911 Lines% of Answer Time 911 Lines
93.58% of all 911 calls answered in 10 seconds or less93.58% of all 911 calls answered in 10 seconds or less
6,552
11,703
77,583
36.66% .001-30 Sec
26.38% 30.001-60 Sec
64,564
29.30% 60.001-180 Sec
5.19% 180.001-300 Sec
2.75% 300.001 + Sec
57,634
Range of Process Time All CallsRange of Process Time All Calls
ADA ComplianceADA Compliance
SunMonTuesWedThurFriSat
4a-4p2a-8a4a-8a4a-10a6a-8a4a-8a4a-6p
12 hrs6 hrs4 hrs6 hrs2 hrs4 hrs 14 hrs
48 No LeadOn DutyPer
hoursweek
Current HoursCurrent Hours
No Lead DispatcherNo Lead Dispatcher
SCTF Initiatives.SCTF Initiatives.
Software Change
◦Police
◦Fire
◦Sheriff
◦Records
Emergency Fire Dispatch and Emergency
Police Dispatch Protocols
Future EndeavorsFuture Endeavors
Questions???Questions???