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Recommendation for New Telephone System for City Buildings ~ ~ CITY OF DUBUQUE, IOWA MEMORANDUM November 29, 2000 TO: The Honorable Mayor and City Council Members FROM: Michael C. Van Milligen, City Manager SUBJECT: Recommendation for a New Telephone System Request for Proposals were reviewed for a new telephone system for City buildings. Cable Franchise Administrator Merrill Crawford is recommending the selection of Midland Communications, Inc. This recommendation is based on review by a staff committee, work with a telephone consulting firm, Elert & Associates, and additional information gathered from site visits and references. An estimated equipment cost of $354,044 will be included in the FY-2002 Capital Improvement Project budget. The estimated annual savings for operation of the system is $50,000. I concur with the recommendation and respectfully request Mayor and City Council approval. MCVM/jh Attachment cc: Barry Lindahl, Corporation Counsel Tim Moerman, Assistant City Manager Merrill Crawford, Cable Franchise Administrator ('~.... Q C",) ...- -~ ~J rJ ,-.-,. - c , ) I ..;;-.:.:." .. , , I :-. ) "-j - ...,;........ ; 1 I (0 (i) ..~f; ~ C ~ '. iTl ,).:> C) 0 (") CD ~ en CITY OF DUBUQUE, IOWA MEMORANDUM November 27, 2000 MEMO TO: Michael C. Van Milligen, City Manager FROM: Merrill Crawford, Cable Franchise Administra~ SUBJECT: Recommendation For A New Telephone System INTRODUCTION: The purpose of this memorandum is to report on the work of the Telephone Proposal Review Committee and to offer the Committee's recommendation that the City accept the proposal of Midland Communications, Inc. for a new telephone system for City buildings. BACKGROUND: For a number of years, the City of Dubuque received local telephone service (including interoffice calling features) from Qwest Communications (previously Northwestern Bell and US West), in a package called "Centrex" (or "Centron" or "Centrex Plus"). Generically speaking, "Centrex" means that all of the interoffice switching and related features are hosted in the telephone company's switch. Except for desktop telephones, there is no telephone equipment owned by the City or located in City buildings. Every phone has a direct line back to the telephone company, and each added phone requires its own new line. Centrex has been a very functional service for the City, but it has not kept pace with other technologies and can not offer certain useful features which have become commonplace in other systems. This is due in part to the centralized nature of the system and in part to Qwest's antiquated central telephone switch serving the Dubuque area. Qwest has reported their intention to replace the analog switch with a Nortel DMS-I00 digital telephone switch in Mayor June, 2001. The most recent Centrex contract with Qwest expired in July, 1999. The telephone company honored the expired contract rates for one additional year, but has now implemented a significant rate increase. Telephone Proposal Review Committee On March 23, 1999, you appointed a telephone proposal committee in accordance with Administrative Policy No. 3.17, "Contractual Services Procurement", to develop and issue a Request For Proposals for a new telephone system for City buildings, and to evaluate the proposals received. In May, 1999, a Request For Proposals was issued for consulting services to help the Committee with its assignment. Elert & Associates of Stillwater, Minnesota was subsequently hired for this purpose. The Committee has since worked extensively with Lynn Lingle and Tom Pavek ofthe Elert firm, whose experience and insight have proven invaluable. The Committee and our consultants surveyed all City departments through questionnaires and personal site visits, and inventoried existing telephone instruments, services, problems and needs. We also reviewed current telephone bills and other records, and investigated the nature and schedule of central office switch replacement plans by Qwest and by McLeodUSA, which are important to any decision, but which are critical if we were to consider a Centrex-based solution. Several drafts of a Request For Proposals were prepared and reviewed by the Committee as well as by the Legal Services and Finance Departments. Request For Proposals Issued A legal announcement was placed in the June 2, 2000 edition of the Telegraph Herald inviting interested vendors to request a copy of the RFP. On the same day, a Request For Proposals was issued to sixteen potential vendors and made available to any other interested parties electronically or in paper copy. As a result, a few more copies were distributed over the next few days. A pre-proposal meeting was held at City Hall Annex on June 13,2000 where representatives of interested vendors met as a group with Committee members and via teleconference with our consultants. Following the meeting, I led a number of vendor representatives on a walking tour of City Hall, City Hall Annex, and the Carnegie-Stout Public Library, and invited them to visit any other facilities they wished. The deadline for receipt of proposals at the City Clerk's office was 10:00 a.m. June 29, 2000. Four vendors submitted proposals prior to the deadline. These were US West (now Qwest) Communications, McLeodUSA, Norstan Communications, and Midland Communications. Proposals from two vendors were received at the City Clerk's office after the 10:00 a.m. deadline and were not opened or considered. These were from Business Telephone Supply and Lucent Technologies (now Avaya Communications). Lucent Technologies appealed unsuccessfully to the City Council to have their late proposal considered, citing a misunderstanding with Federal Express. Proposals Reviewed Elert & Associates performed a detailed preliminary review of the four proposals which were accepted for consideration. Weighing upfront cost, 7-year cost, technology, vendor qualifications and maintenance, Elert & Associates recommended in a July 12,2000 report that the Committee visit Midland Communications and McLeodUSA for hands-on demonstrations and further questioning. Four members of the Committee visited Midland Communications on August 16, 2000, and three of those members visited McLeodUSA on September 8, 2000. Consultant Lynn Lingle accompanied the Committee delegation on both visits. The site visits generated some additional follow-up questions, and later responses were received from those two vendors. Merrill Crawford called listed references for McLeodUSA and similar- sized customers listed by Midland Communications. In mid-October, correspondence and telephone calls were received from McLeodUSA offering new lower pricing for their existing proposal, from Midland offering a new Voice-Over-IP technical capability in the latest model of the switch they had proposed, and from Norstan Communications requested the opportunity to revise the equipment and pricing oftheir proposal to be more competitive. After consulting with Corporation Counsel Barry Lindahl, we concluded that it would not be proper to consider these new offers in the current decision process, short of rejecting all proposals and issuing a new RFP. As a result, none of these requests for proposal changes was incorporated into the criteria or data supporting the Committee's recommendations given below. Committee Recommendation Based upon the original proposals which met the deadline requirement, the advice and analysis of Elert & Associates, and the additional information gathered in the site visits and reference checks, the Committee recommends that the City accept the proposal of Midland Communications for a PBX-based telephone system built around the NEC model NEAX 2400 and 2000 switches, Dterm telephone instruments, and UnityV oice Mail system.. The exact cost will change somewhat as we make minor adjustments to the number and model of telephone instrument placed in each individual office and shop, and as we factor in the remaining telephone lines acquired from a network service provider. An executive summary of the recommended proposal is attached, along with additional reference material pertaining to the Committee's proposal review process. The complete detailed Midland Communications Proposal is also available for review. REQUESTED ACTION: The Requested Action is that the City Council concur with the recommendation of the Committee and authorize the negotiation of final details of a purchase contract with Midland Communications, Inc. for a new City of Dubuque telephone system. An estimated equipment cost of$354,044 has been included in the FY-2002 Capital Improvement Project Budget Request, and an estimated annual savings of $50,000 is reflected in the FY -2002 Operating Budget Request EXECUTIVE SUMMARY - TELEPHONE SYSTEM PROPOSAL Recommended Vendor: Midland Communications Inc., 316 E. 29th Street, Davenport, IA 50321 Phone: 319-326-1237 Major Equipment: NEC model NEAX 2400 IMX and NEAX 2000 IVS switches in larger City buildings, NEC model T -1 and E-l digital remote units in medium- sized buildings, NEC Dterm Extenders in parking ramps, and several models ofNEC Dterm Series E. desktop and wall-mounted telephones (See accompanying manufacturer's descriptive material.) Basic Description: This proposal is for a Private Branch Exchange (PBX) design which relies upon several networked digital telephone switches in City buildings (with the NEAX 2400 IMX functioning as the network hub in City Hall), using a combination of the City's own fiber optic network, in-building telephone wiring, leased T -1 lines, ISDN and other future telecom service options to replace all but a few of the 330+ individual Centrex lines the City currently uses under contract with Qwest. While most telephones will be digital, the system will also accommodate analog devices such as standalone modems and fax machines. V oiceMail: This proposal also includes a new Unity voice mail system which would also be resident in City Hall and networked with the telephone system. This would replace our current shared voicemail arrangement with Dubuque County. Affected Facilities: All local telephone and voice mail service in the following City buildings would be converted to the new system: City Hall, City Hall Annex, Housing Services, Dubuque Regional Airport, Leisure Services @ Bunker Hill, the Five Flags Center, Central Fire Headquarters, the Eagle Point Water Plant, the Water Pollution Control Plant, the Operations & Maintenance Kerper facility, and the Keyline Transit facility. The Carnegie-Stout Library building may convert to the new system as well, subject to the approval of the Library Board. The Police Department would not convert to the new system, as the DLEC is served by the Dubuque County phone and voicemail system. A number of small outlying facilities with only one or two phone lines and . few employees will continue with Centrex service for the immediate future, with the likelihood of joining the City network as a reliable and cost-effective "voice-over-IP" solution becomes available. These facilities, (noted in the RFP as "D" locations), include: The five neighborhood fire stations, the landfill, various small park & public works maintenance buildings, swimming pools, the Eagle Point Park toll booth, the Adams Street Water Distribution facility, and a number of automated rain gauges, pump stations, and remote monitoring sites. It should be noted that our RFP, and vendor responses, conservatively reflect the possibility that the Five Flags Center might not be connected to the City's fiber optic network at the time of installation of the new phone system. However, we are now confident that the facility will be served by the fiber connection and we will make that adjustment in equipment during final contract negotiations, in accordance with the known equipment models and prices offered in the Midland proposal bO I': '':: 5 o u u r=<: "'_ Eo; :><8u ::E '0 "0 - > ~ g~;.; '<t~./:l N;':::I': :>< '" Q.l <:./:lU _ W 5 ~ o;ZUo :z: U .~ ~ ~W 1':._ .- Z::;J <: U I I I //::~\\ i/A / !\ I ., .-". ! / I 1\ (\! ,...................... ,)r:.. / \. )) ',_./ ",0; ~:z: "O~ I': ._ ~u ><'+-< '" W 0 s::>..E~ ~ 00 P::: .... '" bOO g I':U',:: ~~~ Q.. --..--.. 00 00 <'l '-" '-" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0; :z: ....::;J.~ 1ap:::u E:;o'C) ~~~ 1;jE-o ~u'" Q.l W g - z.- :f--..E ~~fZ) o o o N :>< <: ~-i 'g ~ ;:3~! Q..uooga~ .!:: w > U '-i <: Z _ U u! N _ r/)- > '" _:Z: o~ 80 N 0 Q.l :>< .... "'<:~ !3 W ._ 8z.....:l '+-<uga oWU ~zu .s 0; :z: ....::;J.~ frP::: U oO'C) ft ~~~ I':U '" ~ W 5 I': Z.- 'oa --.. 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The City of Dubuque Final Telephone System Recommendation November 24,2000 Prepared by: Tom Pavek Lynn Lingle ~ ELERT & ASSOCIATES 651-430-2772 ., The Citv of Dubuque Telephone Recommendation Telephone System Recommendation The purpose of this study is to summarize our evaluation of telecommunications proposals for the City of Dubuque and to present our initial recommendation. Our evaluation is based on: 1. Our review of the needs analysis we performed in the initial study for the City of Dubuque. 2. Our review of telecommunications bid responses for the City of Dubuque. Our evaluation of vendor proposals was based on 13 separate criteria in 4 categories. Each vendor was ranked 1 - lOon each criterion: CRITERIA WEIGHT 1. Cost 30 2. Technology 25 3. Vendor 23 4. Maintenance 20 98 Note: Elert & Associates represents that the information and recommendations contained within this report are prepared for the City of Dubuque based on the most current data made available during the specified study period This report is meant to be only advisory in nature. The City of Dubuque's management is responsible for all consequences resultingfrom their decisions in accepting, rejecting, or implementing these recommendations. We recommend the review of purchasing and recommendation criteria and procedures by legal counsel prior to award of the proposal. ~ Elert & Associates Page 2 ., The City of Dubuque Televhone Recommendation The City of Dubuque Information was collected through interviews and planning sessions with the staff and management personnel to determine their voice telecommunications needs. The findings ofthese planning sessions were utilized as the basis for preparation of the Telephone Request for Proposal. Proposal specifications were compiled and provided to the following vendors: 1. Alltel 2. BiState Telesource 3. Business Telephone Supply 4. Communications Engineering Co. 5. Convergent Communications 6. Lucent Technologies 7. McLeodUSA 8. McLeod IBS 9. Midland 10. Nextel Partners, Inc. 11. Norstan 12. Racom Radio Equipment 13. RSM McGladrey, Inc. 14. San Communications, Inc. 15. US West 16. Vicom ~ Elert & Associates Page 3 The Citv of Dubuque Telephone Recommendation Proposals were received from the following vendors: 1. McLeod Mite! SX 2000's and Mitel Mail voice mail 2. Midland Communications NEC 2400 and 2000s, with NEC Unity voice mail 3. N orstan Siemens Model 80 with RCM's (remote communication modules) with PhoneMail voice mail 4. US West Centrex Plus with Octel voice mail ~ Elert & Associates Page 4 The City of DubuQue Telephone Recommendation The City of Dubuque Upfront Cost Cost McLeod $165,506 $405,948 $603,015 $698,158 US West Midland Norstan Seven-Year Costs Midland $892,700 McLeod $1,013,546* US West $1,058,364 $1,292,4 34 Norstan Cost includes new systems at City Hall and a variety of configurations for the other locations which are different for each proposing vendor. The system includes power fail transfer and one-hour battery backup, voice mail, Enhanced 911, ACD, call accounting, and a device to allow all site programming. *McLeod is offering a five-year warranty. Prices do not include taxes. ~ Elert & Associates Page 5 . . The Citv of Dubuque Telephone Recommendation Point Totals 975 Midland McLeod 942 us West 879 Norstan 876 Recommendation Elert & Associates recommends that the City of Dubuque persue a contract with Midland Communications. The users have seen demonstrations from two vendros and have checked references. It should be noted that Midland shall perform a more detailed inspection of the sites to determine the best suited telephone for each user. This will effect thefinal configuration and cost of the system. '" Elert & Associates Page 6 lilll 0 l:;;g:l 0 0 0 0 l:~l 0 0 0 0 l:~:j 0 0 V) 0 W: 0 V) V) 0 V) f:;m:! ('<) ('<) ""'" ('<) V) V) ""'" V) r.:;.:.: ! ('<) tffl:: ...... ~~i ...... ,::~:: ~: J:::::::::. I E:::::J ~ 111!i!I!lil ...... .... N to:, 0 0 0 0 J~I 0 0 0 0 ,:0:: 0 0 0 0 8: }j. \0 --[~.. V) V) 0 V) "S' ('<) ('<) ""'" ('<) ..fi.. V) V) V) V) it '0 N ...... t.:::.:.. ...... 0 :;.;.::::' r....... G) :::?:?:I ~ ...... ~:::::::::::~ 1:::::::::::1 .... 1111:1:1:1111 .... j::rri ......... j::l1 ""'" H~, 0 0 0 0 '1:1 0 0 0 0 ~:~.~ 0 0 V) 0 ~: ...... ..g. ""'" V) 0 V) !:. .: ('<) ('<) ""'" ('<) V) V) ""'" V) g. +-' '::~:! N ...... ,.:... .~ ...... en I.:::.:::l~ G) I..... ~ '....1 s ~::::::::::: ~jjj~~j~~; lZl tot::: Cl) ::> I:::::l:::::! !:::::::::::! Iii ~ ~:::::::::~ >. en 1:1" ...... l:~:j 0 0 0 0 f:1:1 0 0 0 0 ::gf 0 0 V) 0 .,' ..- ~ 0 V) V) 0 V) ('<) ('<) ""'" ('<) V) V) ""'" V) ~:: ~ N ...... ...... ,::~:, 1M: ~ .8 li:::::::::~ ............. 1::::1::::1 ~ 0.. 0 1.:::.1...:1 ......... Cl) Z ;:::;::::: :::: .- ~1~tt~i ... >oC::l Cl) ::::;::::: :::: ~ ............. ............. .;.;.;.;.; ~ I !:Q:: 0 ,::=:, 0 0 0 0 ~;~ 0 0 0 0 :::d:: 0 0 0 0 I ro G) 1::lil 0 '.1.' V) V) 0 V) ('<) ('<) ""'" ('<) E;:~ V) V) V) V) ~ ...... ~ ('<) ...... ,.N. ...... t:: ~ I'::::i:::~ Cl) en 0 ~~~tt~~ .e 'c en U 0 lZl U A.. l:::r:n !'::::::\i u ~ ':1:: 0 ~:l~l~ V) V) 0 V) ('<) ('<) ""'" ('<) 1::1:1 V) V) V) V) 0 .t:l I.: .:., ('<) ...... .m. ...... ..... b.,::.,::: .......! ~ :g 1:.::1::':..1 ~::::::::::I ~ ~ Kt~~~~ .. .. & ~~i\!fJ ,............ .... l:::::::::::: .... litt! 1:::::::::::1 .......... ::::::::::::i .......... to:::::::! ~:::::::::~ I .... ............. t::::;:::! i:! f,::rtl .... IIIIIIII:I~ :;:;:::;:: s :.;.:.:.:. i J::::::::::: ............. en i 1::: 0 rWt11i .~ ............. G) G) 0 G) ~ '+;j .€ ~ ~ en ~:g:j en 0 !:::::::;:::! I:~:I ...... = ::e i:! G) .... s - I G) ~ 0 ~ 0 ..... lz.. I G) ..... M:I:~ - CI) ~ u ~ ..... .~ lZl g. ..~_. CI) !; ... s ~ ro:~ ~ ~ -~ I ~ f-< I , mr~~~ '0 ...... en ~ a , ...... ! u = Iii lZl ~ ~ Cl F:: lil ...... 0 00:: = I ~ 0 Ci1 0 'a ..c:: '+;j I ...... t- .. 'a ~ en '0 .g .s A.. u $l 0 _I l'1:1 F:: ~ u ::E ~ ,:,,; ~ .g G) ~ I .~ I:~i! ~ Ci1 'a .~ ~ co:l = :::l dd ..s G) ...... ..s ...... ..s a:l lz.. lil lz.. a '#: lZl Cl The City of Dubuque Telephone Recommendation Notes The following notes correlate directly to the various points indicated on the preceding "Evaluation Criteria" sheet. The costs reflected are based upon the seven-year total operation costs and include those items indicated in the left columns of the attached cash flow pages. COST Cost - Full points were awarded to Midland for being the low cost vendor based on a seven-year cash flow. Thereafter, one-tenth of one percent was deducted for every one percent (I %) in cost variance from the low cost vendor. TECHNOLOGY Instruments - Full points were awarded to all vendors with the exception of US West. They did not provide a lO-line telephone as asked for in the RFP. The phones they proposed were maximum 3 lines which would not allow for key appearances for call coverage positions. Networking Capabilities - Full points were awarded to all vendors. Many of the vendors have systems with nodes, shelves or modules that are connected utilizing the fiber or a monthly T -1 circuit. These nodes or shelves have networking software that allows them to talk to each other as if they were one system. Feature Transparency - All proposals contained software of a recent release which has been field-proven and found to be very stable. They all have full functionality when calling to another system, node or shelf. Full points were awarded to all vendors. Expansion - All proposed systems contained expansion exceeding that requested in the RFP; therefore, full points were awarded to all vendors. VENDOR Financial Stability - The financial stability of the vendors and their manufacturers is such that they were awarded full points in this category. Industry Experience - Full points were awarded to all vendors as they have many systems installed in similar environments around the state. Manufacturers Support - Although none of the proposers is a direct manufacturer of the proposed system, they all have strong backing from the manufacturers. Full points were awarded to all vendors. Ouality of Response - Full points were awarded to all vendors. ~ Elert & Associates Page 8 The Citv of Dubuque Televhone Recommendation MAINTENANCE Number of Trained Technicians - Full points were awarded to all vendors as they have three or more technicians to service the area. Spare Parts Inventory - All vendor proposals indicated that replacement parts are maintained at their nearest support centers to cover any emergency needs if necessary, and selected vendor will maintain adequate inventory on-site. For that reason, all vendors received full points. Dispatch Distance - All vendors guaranteed a response time of two hours in an emergency situation. However, McLeod is based in Dubuque, while the others are located in Davenport and Cedar Rapids. Full points were awarded to McLeod, and one point was deducted from all other vendors. Installations - Local - Although none of the vendors has a large presence in area, they each have many installations in many areas of the states. Full points were awarded to all vendors. Toll Fraud Note: None ofthe vendors has provided any Toll Fraud detection software or hardware. Since there is no foolproof configuration, the vendors and Elert & Associates do not guarantee to prevent Toll Fraud. There are measures within the PBX that the vendors will assist you in watching, but again this is not foolproof. Any of the vendors can assist you in purchasing advanced detection devices and some of the vendors have monthly plans that can monitor for any toll problems. To provide better detection, we recommend that you consider purchasing one or more of the following items: 1. Call accounting software with Toll Fraud detection. 2. Services from specialized companies that will monitor your system and alert you of potential hackers. 3. Special "Toll Fraud Insurance". ~ Elert & Associates Page 9 ~ := :::to := ~ :="'0 ~ a ~~ o~ ..... u 0 0 0 \0 N 0 r-- \0 0 0 :> a- VI r-- N M N - - - \C!, 0 00 r-- . 0 v: 00 1.0 - M VI Cll - N M r-- ~ - - >- 0 0 0 0- r-- 0 00 M 0 0 N 0 00 N M N - a- a- 0 00 N 0'1 . ~ N ~ v: v) - 1.0 0 N N r-- Cll - - ~ >- 0 0 0 VI 0 00 ~ 0 0 00 \0 - - 0- M 00 q 0- M N 00 00 1.0 0-. N. v: Cll - M - ~ 0- N N r-- >- - 0 0 0 ~ ~ 0 00 \0 0 M r-- 0 VI \0 N M 0- q \0 00 00 \C!, 1.0 v) . r--. v: Cll - 00 ~ 0- N - \0 >- - 0 0 0 00 N 0 r-- r-- 0 N \0 ~ N M 0 0 ~ 0- \0 0 \0 M 0- 1.0 o. - N ~ 0 Cll ~ 0- N - r-- >- - 0 0 0 ~ r-- 0 ~ VI 0 M I(l 0- 0 N N - 0- 00 M ~ \0 00 N. 1.0 \0. 0 r-: ~ Cll M U 00 N 0 r-- >- - 0 0 0 M r-- 0 0- 0 0 0- ~ ~ 0- N r-- VI 0 00 - 00 00 M \0. 1.0 N ~ N ~ Cll VI ~ 00 - 0 r-- >- - 0 0 0 \0 M 0 N 0 0 ~ r'l 0- 00 VI M ~ r-- r-- N N. 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'" o U i:a ~ .. en 0 ;:J~ c .s ~ ~ o '" z..: - '" o U c >. ,f!:C '" .. ... 0 :l~ ..., c ~~ ~~ . - '" o U ..., >. c :;: ~c ._ 0 ~~ l"f'\r-'VOOO'lri1~'V~'^~r-_ .2 = ~ M ~ 0 :! ~ <q- ~ :! ~ ~ ~ -~-"''''''\OO'IIn In '^ ooln .g- < < c..i < < < < < < < < < < ~~~~~~~~~~~~~~ ""00 ""...,N NN~ NN.,., <<< Z C Z eneno uUQ., ~ 00 00 ~~ << z Z en en UU '-' u 2:B u. iO u. \0 00 M III Q\ ~ ~ -i ..., r-- ~ III Q\ oC ~ III "Ot' ~ <:J co c-= Q.. 00 <= on <= <= r::= \0 on - "Ot' III M ..; r-- 00 "Ot' \0 M \0 r-- t'l \0 M Q\ - ...J ~ o !- ... ~'lMcLeodUSA@ Integrated Business Systems 421 4TH AVENUE SE · CEDAR RAPIDS, IA 52401 PH 319-247-5200. 800-383-2220 December 4, 2000 Dear Mayor and City Council Members; I would like the opportunity to address with the Mayor and City Council members the differences we at McLeodUSA IBS see in the RFP's submitted. We believe that there are substantial differences in the features and functionalities between the products proposed as well as vendor differences. We realize there is a cost difference and we feel if the Request For Proposal's were truly apples to apples comparison there may not be the cost issue. McLeodUSA IBS is able to provide local service to the City of Dubuque. This is a very strong consideration for the city entering into a long term relationship with their selected vendor. McLeodUSA IBS feels that it is important for the City to do business with a local vendor. In an emergency we are in Dubuque and can be on sight within minutes, not hours. McLeodUSA has made substantial investments and long-term commitments to the City of Dubuque. Weare uniquely able to bring you a one-vendor solution to all of your telecommunication needs. There are several concerns we have on the products proposed. The Mitel SX-2000 product that we at McLeodUSA ms have proposed offers a totally transparent networked single platform solution giving the same hardware and software features and functionalities throughout the city. The NEC proposal is based on two totally different and separate platforms which may utilize the same telephone sets but require separate hardware and software. It is our understanding that the City is requesting a consistent solution and we question if this is a total transparent solution with common functionalities throughout. Our proposed Mitel solution includes complete redundancy within the product. NEC has different levels of redundancy and it is not clear which level is included in the proposal. To match our proposed redundancy NEC must offer their top level. We have also included in our proposal the OPS Manager which is a total system management tool. The OPS Manager with the Mitel is one complete package no licensing is required. The AimWorx proposed in the NEC quote is an option based tool where each feature can be licensed on an "as need basis" meaning that you pay as you go. We are not clear what is included in the proposal. We ask for the opportunity to meet with the committee to get into more detail of the questionable differences in the proposals. We strongly feel McLeodUSA IBS and Mitel have the best overall, long-term solution for the City of Dubuque. Thank you for your consideration. s~ jJ~ Cindy Parker McLeodUSA Integrated Business Systems 8355 UNIVERSITY AVENUE, SUITE I DES MOINES, IA 50325 515-226-1300 425 FRANKLIN STREET, SUITE A WATERLOO, IA 50703 319- 235-6600 3250 KENNEDY CiRCLE DUBUQUE, IA 52002 319-582-0051 " ",,,f":"":":>:"" :'M'f'T _,.,.,.IT TC" A@ ]~'~t{' ~L.CUU UJ/":l Integrated Business Systems 421 4TH AVENUE SE · CEDAR RAPIDS, IA 52401 PH 319-247-5200 · 800-383-2220 December 4, 2000 Dear Mayor and City Council Members; I would like the opportunity to address with the Mayor and City Council members the differences we at McLeodUSA IBS see in the RFP's submitted. We believe that there are substantial differences in the features and functionalities between the products proposed as well as vendor differences. We realize there is a cost difference and we feel if the Request For Proposal's were truly apples to apples comparison there may not be the cost issue. McLeodUSA IBS is able to provide local service to the City of Dubuque. This is a very strong consideration for the city entering into a long term relationship with their selected vendor. McLeodUSA IBS feels that it is important for the City to do business with a local vendor. In an emergency we are in Dubuque and can be on sight within minutes, not hours. McLeodUSA has made substantial investments and long-term commitments to the City of Dubuque. We are uniquely able to bring you a one-vendor solution to all of your telecommunication needs. There are several concerns we have on the products proposed. The Mitel SX-2000 product that we at McLeodUSA ms have proposed offers a totally transparent networked single platform solution giving the same hardware and software features and functionalities throughout the city. The NEC proposal is based on two totally different and separate platforms which may utilize the same telephone sets but require separate hardware and software. It is our understanding that the City is requesting a consistent solution and we question if this is a total transparent solution with common functionalities throughout. Our proposed Mitel solution includes complete redundancy within the product. NEC bas different levels of redundancy and it is not clear which level is included in the proposal. To match our proposed redundancy NEC must offer their top level. We have also included in our proposal the OPS Manager which is a total system management tool. The OPS Manager with the Mitel is one complete package no licensing is required. The AimWorx proposed in the NEC quote is an option based tool where each feature can be licensed on an "as need basis" meaning that you pay as you go. We are not clear what is included in the proposal. We ask for the opportunity to meet with the committee to get into more detail of the questionable differences in the proposals. We strongly feel McLeodUSA ms and Mitel have the best overall, long-term solution for the City of Dubuque. Thank you for your consideration. Sincerely, , ~~ /l-t- Cindy Parker McLeodUSA Integrated Business Systems 8355 UNIVERSITY AVENUE, SUITE I DES MOINES, IA 50325 515-226-1300 425 FRANKLIN STREET, SUITE A WATERLOO, IA 50703 319-235-6600 3250 KENNEDY CIRCLE DUBUQUE, IA 52002 319-582-0051