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Jule Transit_Installation and Development of ITS EquipmentMasterpiece on the Mississippi Dubuque bierd All-America City 1 2007 TO: The Honorable Mayor and City Council Members FROM: Michael C. Van Milligen, City Manager SUBJECT: ITS Equipment Purchase and Installation and Google Transit for The Jule DATE: June 12, 2012 Four proposals were received in response to a Request for Proposal for the purchase and installation of Intelligent Technology Systems (ITS) equipment on The Jule's transit fleet, as well as the programming of The Jule's participation in Google Maps new Transit Live Feed project. The RFP review committee reviewed the proposals and invited three companies to make a presentation of their proposal. After careful consideration and review of the information, Director of Transit Operations Barbara Morck and the RFP review committee recommend City Council approval for the City of Dubuque to enter into a contract with Mentor Engineering for the purchase and installation of ITS equipment on The Jule's transit fleet for a proposed total project cost of $880,133. The City of Dubuque would be responsible for 20% ($139,341) and 80% ($557,366) will be paid by the State of Good Repairs grant I concur with the recommendation and respectfully request Mayor and City Council approval. Michael C. Van Milligen MCVM:jh Attachment cc: Barry Lindahl, City Attorney Cindy Steinhauser, Assistant City Manager Barbara Morck, Director of Transit Operations David Heiar, Economic Development Director Masterpiece on the Mississippi TO: Michael Van Milligen, City Manager FROM: Barbara Morck, Director of Transit Operations CC: David Heiar, Economic Development Director Kelley Deutmeyer, Executive Director of ECIA SUBJECT: ITS Equipment Purchase and Installation and Google Transit for The Jule DATE: June 8, 2012 Dubuque 2007 BACKGROUND In early 2011 The Jule was awarded the State of Good Repairs (SGR) grant. In addition to the purchase of new transit vehicles, this grant also allows provides for the purchase and installation of Intelligent Technology Systems (ITS) equipment on the transit fleet as well as the programming of The Jule's participation in Google Maps' new Transit Live Feed project, which The Jule was one of five cities selected worldwide to participate in. The SGR grant provides 80% of the cost of eligible purchases and products, with the remaining 20% paid through local match. A Request for Proposal (RFP) for the ITS equipment (hardware and software systems) was released and a pre - proposal conference held on December 2, 2011 for interested participants. The RFP closed on January 6, 2012, with four (4) companies having submitted proposals. Of these 4 companies three (3) were found to have met minimum criteria as outlined in the proposal (one company was a single - product response). The remaining proposals were reviewed and their points discussed by the ten (10) member selection committee that was comprised of City and ECIA staff - Kelley Deutmeyer, Candace Eudaley, Chandra Ravada, Jodi Johnson, Benjamin Milum, Aaron DeJong, Chris Kohlmann, Alicia Turnis, Randy Gehl and myself - and invited to make a presentation of their proposals to the review committee. After the presentations were completed, reference checks were made and site visits to transit agencies where the respective systems are in use were performed. After careful consideration and review of all information, the committee decided that the response offered by Mentor Engineering provided tyre most holistic solution and approach to the l i S project; this approach iricludes atch, management, driver and passenger information tools. The Googlo Transit Live Feed project (aka Google Transit) continues to be an important part of The Jule's passenger inforrnation strategy. The initial work of GPS- locating all The Jule's bus stops and of compiling and converting the data to Google Transit Feed (GTFS) files have been completed. As soon as the ITS equipment (e.g. the Automatic Vehicle Location or AVL system) has been installed and in operating on the buses, the live feed component of Google Transit will begin. The Google Transit component will be linked to the AVL system on each bus, providing users with greater depth in their transit planning as it will give them real -time location and scheduling information about the transit buses and routes. Google Transit also complements the passenger information tool as provided by Mentor Engineering, and because Google Transit is a globally recognized tool for travel directions, it will enable users to obtain feedback about how their transportation- related choices translate into cost savings (e.g. fuel and vehicle maintenance costs) and improved health benefits (e.g. walking to and from the bus stops), and will provide them transit/travel instructions in a format they are already use in getting driving directions. DISCUSSION Because of the comprehensive and detail- driven scope of this project, which includes the purchase and installation (e.g.) an Automatic Vehicle Location (AVL) system, web - based software that will provide passengers with "next bus" information via their cell phone and /or Internet, an Automatic Voice Announcement (AVA) system that announces the next bus stop and /or major points of interest along the route, an Automatic Passenger Counters (APC) system that allows for better tracking of ridership statics including boarding and de- boarding information, an Electronic Smartcard fare system, etc., the Request for Proposal (RFP) for the ITS project was structured in such a way that the respondent to the RFP agrees to serve as the "primary" contractor on the project. The Primary Contractor is responsible for but not be limited to the following items: coordination of services with various subcontractors including the purchase, installation and ensuring the proper functionality of each piece of ITS equipment; compliance with all applicable FTA regulations and requirements; compliance with all City purchasing requirements; testing and insuring that the interfaces between the various pieces of equipment are functioning properly; testing and insuring that the interface with Google Transit is functioning properly; working with the City's IS department as necessary to insure compliance with their system requirements. Much of the coordination between the contractor, Jule staff, the City's IS department, and Google Transit will be performed by Benjamin Milum, who is ECIA's 3D web /modeling Coordinator. The review of purchasing procedures, functionality of equipment, review and approval of invoices submitted for work performed, requests for reimbursement from the FTA, etc., will be performed by Barbara Morck, Director of Transit Operations, with the assistance and support by ECIA's Finance Department. Mentor Engineering's Best and Final Offer (BAFO) (see Attachment, A, page 30) proposes a total project cost of $880,133. This total includes the cost of the purchase, installation, testing and deployment of the ITS hardware and software of $696,707, 30% of which ($557,366) to be paid for by the State of Good Repairs (SGR) grant with the remaining 20% local match ($139,341, Attachment C- Budget) to be paid by funds set 2 aside by the City (Transit Fund) for use are local match on the SGR grant and as identified in CIP #s 6002236 and 6002237. The remainder amount in the Mentor BAFO($183,426) is the on -going costs support and maintenance costs of the ITS equipment and systems in Years 2, 3, and 4: these on -going costs were planned for through the two CIPs (6002236 and 6002237). The timeline for purchase, installation, testing and deployment of the ITS equipment and systems as proposed by Mentor is based on a contract start date of July 1, 2012 (see Attachment A, page 23 "Schedule "). The City Attorney has fully reviewed and approved of the contract. RECOMMENDATION /ACTION STEP I recommended to the City Council that a contract between the City of Dubuque (d.b.a. The Jule) and Mentor Engineering for the purchase and installation of ITS equipment on The Jule's transit fleet be approved and signed. I have attached screen shots of a demonstration power point from Mentor Engineering (see Attachment C). The power point/screen shots offer a good overview of what the City and public can expect to see with the implementation of the new ITS equipment. Given the cost of this project and its complexity, I would also recommend that a presentation be given to the City Council at one of their work sessions prior to contract approval: please advise. AGREEMENT BETWEEN MENTOR ENGINEERING INC. AND THE CITY OF DUBUQUE, IOWA This Agreement (the "Agreement "), dated for reference purposes the th day of June, 2012, is made and entered into by and between Mentor Engineering Inc., an Alberta corporation having its principal office at 10, 2175 - 29th Street N.E., Calgary, AB Canada, T1Y 7H8 ( "Mentor "), and the City of Dubuque, Iowa, a municipal government having its principal office at 50 W 13th Street, Dubuque, Iowa, 52001 ( "Purchaser "). Whereas, Mentor is a developer, manufacturer, and systems integrator of mobile computing and automatic vehicle location systems, providing wireless mobile computing solutions for fleet -based industries and provides technical support services for those products; and Whereas, Purchaser operates a fixed route and paratransit public transportation system and wishes to purchase a Mobile Data Terminal /Automatic Vehicle Location System including equipment and software; and Purchaser also wishes to purchase software maintenance and support services for the System. NOW, THEREFORE, in consideration of the mutual covenants contained in this document, and intending to be legally bound, Mentor and Purchaser (the "Parties ") agree as follows: SECTION 1. PRODUCTS AND SERVICES 1.1. Mentor agrees to sell and Purchaser agrees to buy a Mobile Data Terminal /Automatic Vehicle Location System (the "System "), including all hardware, software, installation, testing, training, evaluation, repair, and commissioning services (the "Products "), in accordance with Mentor's Streets® Functional Specifications detailed in the RFP for Intelligent Transportation System Components & Deployment for The Jule Transit and Mentor proposal response and Mentor's Price Proposal dated 2012 attached as Schedule A (the "Project "). 1.2. Purchaser shall pay $ (US) for the System and the Products. 1.3. The Parties acknowledge and agree that the Project is composed of the following phases: Phase 1 : Operational Review; Phase 2 : Pilot Implementation; Phase 3 : Rollout Implementation. 052112maq Mentor will not begin a phase until the previous phase has been accepted as described in the Implementation Plan, Schedule A. 1.4. Purchaser may also purchase any optional items described in Schedule A at the stated prices at any time during the term of this Agreement and the terms and conditions of this Agreement will apply. SECTION 2. IMPLEMENTATION PLAN. The Parties agree that all details of the Implementation Plan for this System will be finalized prior to the date of this Agreement (see Schedule A). The Parties agree to act reasonably and in good faith regarding the agreed upon Implementation Plan and duly execute their acceptance of it. SECTION 3. SOFTWARE LICENSE. Subject to the terms and conditions in this Agreement, Mentor grants to Purchaser and Purchaser accepts a non - exclusive, non- transferable, revocable license (the "License ") for the duration of Mentor's statutory intellectual property rights to use the applicable Mentor software, documentation, and data including embedded third party software installed in Mentor products and identified in Schedule A (the "Licensed Products ") in the ordinary course of business and at its place of business. Purchaser may: 1) Install, store, use, and execute the applicable Licensed Products in object code form as supplied by Mentor, on hardware approved by Mentor solely to process Purchaser's proprietary data; 2) Make one backup copy of the Licensed Products which may only be used to reinstall the Licensed Products on hardware approved by Mentor; 3) Use the documentation, but only as required to exercise this License; 4) Use the Licensed Products for the development of reports by Purchaser and for the integrated operation of software components; 5) Access and use any secure Mentor File Transfer Protocol ( "FTP ") or website resources made available to Purchaser for Purchaser's internal use only provided that Purchaser follows any Mentor terms of use policy specified on the FTP or web site. SECTION 4. RESTRICTIONS. Purchaser will not: 1) Access or use the Licensed Products in any way not specifically authorized in this Agreement; 2) Develop or use, or authorize the development or use of, any other application interfaces to or from the Licensed Products; 2 3) Use the XGate® interface protocol for integration to any other third party product or publish or release the protocol to any party not authorized under this Agreement; 4) Attempt to reverse compile, disassemble, or otherwise reverse engineer all or any part of the Licensed Products; 5) Attempt to modify, adapt, translate or add new features to the Licensed Products without the express written consent of Mentor; 6) Remove or obscure any copyright, trademark notice, or restrictive legend or use any of Mentor's or its licensors' trademarks or service marks; 7) Transfer the Licensed Products except for temporary central processing unit transfer in the event of computer malfunction; 8) Use the Licensed Products to generate any Audio File whose contents are harmful, threatening, tortuous, abusive, defamatory, vulgar, obscene, libelous, hateful or infringe any third party right or are otherwise unlawful. "Audio Files" means the vocal signals and synthesized audio files generated by the use of Loquendo Embedded TTS: text -to- speech synthesis software; 9) Publicly execute, duplicate, distribute, divulge, disseminate, transmit or broadcast, or otherwise use for commercial or business purposes in any way, form or code, and by any means any Audio Files generated by the use of the Licensed Products except for the use of such Audio Files on public transport or other fleet vehicle operations in accordance with the terms and conditions of this Agreement. SECTION 5. INTELLECTUAL PROPERTY RIGHTS AND RESERVATION OF OWNERSHIP. 5.1. The Licensed Products accompanying this Agreement whether on disk, in read only memory, on any other media or in any other form including any portion embedded in a Mentor hardware product such as the Mentor Ranger® or T -BoxTM (including any portion embedded in any Audio File created for such equipment) are licensed, not sold, to Purchaser by Mentor for use only under the terms of this Agreement. From the date of receipt, Purchaser agrees to use reasonable efforts to protect the Licensed Products from unauthorized use, reproduction, distribution or publication. 5.2. Mentor and its licensors retain all rights, title, and ownership to the Licensed Products and Mentor reserves all rights not expressly granted to the Licensee including the rights, title and ownership of any related instructions, data bases, and technology embedded therein or upon which it is based, and the related patent rights, copyrights, trade secrets, trademarks and all other related intellectual property rights. The Parties 3 acknowledge that Purchaser will own the data and databases generated from the System. 5.3. The terms of this Agreement will govern any software upgrade provided by Mentor that replaces and /or supplements the original Mentor software product, unless such upgrade is accompanied by a separate license agreement in which case the terms of that agreement will govern. SECTION 6. INSPECTION RIGHTS. Mentor shall have the right to inspect the software, once each calendar year, in order to verify Purchaser's compliance with the licenses granted under this Agreement. Purchaser will provide reasonable access to its facilities and Mentor will exercise its right to inspect reasonably and during regular business hours. SECTION 7. EQUITABLE RELIEF. Purchaser agrees that any breach of this Agreement by Purchaser may cause irreparable damage and that, in the event of such breach, in addition to any and all remedies at law, Mentor shall have the right to seek an injunction, specific performance, or other equitable relief in any court of competent jurisdiction to prevent violation of these terms and without the requirement of posting a bond or undertaking or proving injury as a condition for relief. SECTION 8. THIRD PARTY SOFTWARE. 8.1. The Products described in this Agreement include software licensed by Mentor from the following third parties (the "Third Party Software "): 1) Microsoft® Corporation. (Software applicable to the use of the Windows CE base operating system on the Mentor Ranger®); 2) NAVTEQ North America, LLC, territory- specific geographic /map data consisting of NAVTEQ NAVSTREETS Premium Data for the North America Territory; 3) Tele Atlas North America, Inc. ( "TANA ") (TeleAtlas® MultiNet® North America, spatial map database software); 4) Environmental Systems Research Institute, Inc. ( "ESRI "). (MapObjects or ArcObjects software for workstations); 5) Telogis, Inc. (GeobaseTM mapping technology software); 6) Yellowfin International Pty Ltd. ( "Yellowfin "); and 7) Loquendo S.p.A. (Text to Speech Software). 4 8.2. The License terms of this Agreement will apply to the use of the Third Party Software. 8.3. Mentor provides all software and documentation with Restricted Rights. Use, reproduction, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227 -7013 and subparagraphs (a) through (d) of the Commercial Computer Software - Restricted Rights clause at FAR 52.227 -19, or its successor provision(s), as applicable. In case of conflict between any of the FAR and DFARS provisions listed above and the license granted in this Agreement, the construction that provides greater limitations on the U.S. Government's rights shall control. 8.4. Purchaser acknowledges that RouteMatch will be a subcontractor of Mentor for this Project, supplying software and services. Purchaser agrees to execute a separate list subcontractor's documents e.g. end user license agreement, Software Maintenance Agreement, Escrow Agreement with insert subcontractor's name in respect of the software and services. SECTION 9. DELIVERY LOCATION. 9.1. The Products will be delivered to and provided at the following address: Full Legal Name of Purchaser: City of Dubuque d.b.a. The Jule Customer's Federal Tax Identification Number * /GST Number: 54- 0964627 Address: c/o 2401 Central Avenue Name and Title of Contact: Barbara Morck, Director of Transit Operations Phone: 563.589.4341 Fax: 563.589.4340 Email: bmorckacityofdubuque.orq, bmorck @ecia.org Tax Exempt Status: • No X Yes (and a copy of the exemption certificate is attached, if applicable) *ANY DISCREPANCY BETWEEN THE CUSTOMER'S NAME AND THE TAX IDENTIFICATION NUMBER WILL RESULT IN CUSTOMS DELAYS. (only applies to projects outside of Canada) Mentor will ship via FedEx 2- day /Economy. Purchaser will be responsible for any surcharges incurred if Purchaser wishes to use an alternative shipping service. 9.2. Purchaser will report any discrepancies in shipment quantities /descriptions in writing to Mentor within 5 working days after receipt of the Products. If no discrepancy is submitted within such time period, the shipment is deemed to be complete and accepted by Purchaser. SECTION 10. RETURN MATERIALS AUTHORIZATION. 5 10.1. Mentor's Return Materials Authorization ( "RMA ") Form shall apply and is attached to this Agreement as Schedule B. 10.2. Mentor reserves the right to refuse any shipment that has not followed the RMA instructions. Failure to adhere to RMA instructions will result in brokerage and handling fees being billed back to Purchaser. SECTION 11. SAFETY AND INSTALLATION. 11.1. Purchaser acknowledges and understands that a computer in a vehicle has the potential to distract the driver from the primary task of driving which can compromise a vehicle's safety. 11.2. The Mentor Ranger® mobile data computer will be utilized for this Project and it is equipped with the following standard safety features: 1) Safety reminder when resuming from suspend; 2) Safety reminder when logging on; 3) Safety reminder for the first time use of the map per logon session; 4) Limited feature access while the vehicle is in motion. 11.3. In the event that Purchaser is responsible for installation services for the Project, Mentor will provide Mentor's Installation Guide and Purchaser will provide each person responsible for installation services with Mentor's Installation Guide. 11.4. Purchaser acknowledges and understands that the use of aftermarket equipment in motor vehicles can compromise a vehicle's safety - related design characteristics, including but not limited to: 1) Airbags, including but not limited to potential obstruction of airbag deployment; 2) Passenger compartment, including but not limited to potential for ergonomic problems, physical obstacles, etc.; and 3) Trunk/gas tank protection, including but not limited to the potential for trunk - mounted equipment to exacerbate tank vulnerability in a rear collision. 11.5. If Purchaser is responsible for installation of Mentor Products, Purchaser must ensure that the installations are performed safely and that all equipment provided under this Agreement remains in accordance with all applicable codes, rules, regulations and guidelines provided by motor vehicle and equipment manufacturers, as well as any provincial, local or jurisdictional bodies. Mentor will not have any responsibility for determining whether any of those requirements are met by Purchaser. SECTION 12. WARRANTIES. 6 12.1. Purchaser and Mentor warrant and represent that: 1) Each has the right to enter into this Agreement and its performance of this Agreement will comply, at each party's own expense, with the terms of any contract, obligation, including any between either party and its end - users; or any law, regulation or ordinance to which it is or becomes subject; 2) No claim, lien, or action exists or is threatened against either party that would interfere with either party's rights under this Agreement; 12.2. Mentor warrants that: 1) Mentor's Hardware Warranty will apply to defects in design, material and workmanship for all Mentor hardware products delivered under this Agreement and is attached as Schedule C to this Agreement; 2) Mentor's software products will operate in all material respects as specified in the documentation for a period of one (1) year from the date upon which the software is accepted; 3) Services will be performed using reasonable care and skill; 4) The Products do not infringe any privacy, publicity, reputation or intellectual property right of a third party; 5) Mentor has full rights and authority to grant a software license to Purchaser and that the use by Purchaser of the Licensed Products in accordance with this Agreement will not infringe the rights of any third party; 6) Mentor will retain and keep for the duration of this Agreement the full rights and authority to grant the license to Purchaser; 7) Mentor has disclosed to Purchaser in writing the existence of any Tthird party software that is included in or is provided in connection with the Products and that Mentor and the Products are in compliance with all licensing agreements applicable to such third party software; 8) All equipment provided is safe as it is intended to be used; 9) The Products are new and do not contain used or reconditioned parts; 10) The Products do not contain any harmful code; 11) Mentor is knowledgeable with, and is and will remain in full compliance with all applicable export and import laws, regulations, orders, and policies. 7 SECTION 13. EXPORT CONTROL WARRANTY. Purchaser warrants that it will not, without the prior written consent of all of the appropriate governmental regulatory bodies, transmit directly or indirectly any: 1) Confidential information of a technical nature and as further defined in the Confidentiality /Non - Disclosure section of this Agreement; or 2) Immediate product (including processes and services) produced directly by the use of such technical confidential information, to any location to which the transmission is prohibited by the government of Canada or the government of the United States of America. SECTION 14. LIMITATION OF WARRANTIES. 14.1. The Licensed Products of Mentor's licensors, the Third Party Software suppliers identified in this Agreement, are specifically excluded from the warranty provided in Paragraph 26(b) above except for the limited warranty stated above in Paragraph 26(b) and to the maximum extent permitted by applicable law, Mentor and Mentor's licensors disclaim all other warranties regarding the licensed products express or implied and those arising by statute or otherwise in law, or from a course of dealing or usage of trade, including all implied warranties of merchantability and fitness for a particular purpose. 14.2. Mentor will use reasonable efforts to correct, at its own expense, any defects in the Products that are brought to Mentor's attention by Purchaser. Mentor shall not be obligated to correct, cure or otherwise remedy any such nonconformity in the Products if Purchaser has not reported to Mentor the existence and nature of such nonconformity within the Warranty Period, and such nonconformity cannot be verified. This is the sole remedy for any breach of the software warranty. 14.3. The software warranty provided in Paragraph 26( b) does not apply to any software that has been repaired or modified by persons other than Mentor or its authorized agents. The warranty in Paragraph 26(b) is conditioned upon the proper use of the software in accordance with the terms and conditions of this Agreement and with Mentor's user manual and any other written instructions provided by Mentor to Purchaser, and in an operating environment in compliance with the specifications and requirements as set forth in this Agreement. 14.4. Mentor makes no warranty that the software will meet Purchaser's requirements or operate in combinations with other software or hardware selected by Purchaser, that the operation of the software will be uninterrupted or error free, or that all software defects will be corrected. Mentor does warrant that the software will be sufficiently free of errors and defects to allow the System to operate in all material respects as specified in this Agreement with reasonably uninterrupted service. 8 14.5. The Products including the Licensed Products are not fault - tolerant and not designed, manufactured, or intended for use or resale for insurance underwriting or with critical health and safety or online control equipment in hazardous environments that require fail -safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, emergency response, terrorism prevention or response, life support, or weapons systems or other devices or systems in which a malfunction of the Software would result in foreseeable risk of injury or death to the operator of the device or system, or to others. Mentor specifically disclaims any express or implied warranty of fitness for such high risk activities. 14.6. Mentor makes no warranty in respect of radio (cellular) coverage or the privacy, security, authenticity or non - corruption of any information transmitted through the Internet or any information stored in any system connected to the Internet and specifically excludes such warranties. SECTION 15. SOFTWARE MAINTENANCE AND SYSTEM SUPPORT. 15.1. Definitions. 1) "Software Maintenance" means the routine tasks required to properly maintain the Software in working condition including identifying defects and providing patches for any such defect. Software Maintenance does not include new feature additions or functionality requiring travel to Purchaser's place of business for customization. 2) "System Support" means the provision of technical assistance by Mentor personnel, its agents or subcontractors, to facilitate the preservation and restoration of the System's components supplied by Mentor. 15.2. Mentor will provide Software Maintenance and System Support at no additional fee (excluding "after hours" support calls for issues that are not System Critical) for one (1) year from System Acceptance. For the purposes of this section, "System Acceptance" is defined as "the earlier of Purchaser's written notification of acceptance or upon the expiration of twenty (20) consecutive days of operational and functional use of the Streets System without significant failure. SECTION 16. SOFTWARE MAINTENANCE. 16.1. During the term of this Agreement Mentor will provide the following Software Maintenance services: 1) Mentor will place Purchaser on Mentor's regular mailing list to receive all announcements including enhancements to the Software furnished under this Agreement. This will include all application software, system software, and software which Mentor develops for this project; 2) Updated map data will be made available to Purchaser twice each year; 9 3) Any Software Update that becomes available and is applicable to the Software will be provided to the Customer with instructions for installation. An "Update" is a minor enhancement and /or fix to the Software usually to correct a defect that has been identified. The cost of installing Updates is not included in this Agreement, however Mentor will provide up to four (4) hours of remote support to facilitate the installation; and 4) Any Software Upgrade that becomes available and is applicable to the Software will be provided to the Customer with instructions for installation. "Upgrades" are any new feature or major enhancement of the Software that provides additional functionality. An Upgrade may also correct defects. The cost of installing Upgrades is not included in this Agreement, however Mentor will provide up to eight (8) hours of remote support to facilitate the installation. 16.2. Purchaser may purchase additional services to facilitate the implementation of Updates and Upgrades including: 1) Additional training; 2) Technical implementation services at Purchaser's place of business ( "on site "); 3) Hourly remote support exceeding the eight (8) hours described above; and 4) Customizations associated with an Update or Upgrade that are not available as part of the standard Software features. 16.3. Purchaser is responsible for making any improvements to its infrastructure that may be necessary to facilitate the implementation of any Update or Upgrade. This may include improvements to the hardware operating system and data base system, as well as the acquisition of third party software licenses. 16.4. The Parties acknowledge and agree that it may become impossible for Mentor to provide System Support services if Purchaser fails to implement an Update or Upgrade. SECTION 17. SYSTEM SUPPORT PLAN. 17.1. Mentor will provide to Purchaser the following System Support services in accordance with the 24x7 Access Support Plan: 1) Remote support to the representative designated by Purchaser as the Key Technical Contact in accordance with the selected Support Plan. "Remote support" includes telephone, email, and cellular phone support; 2) Investigation, confirmation, and correction of any defect in software upon receipt of written notice of a suspected defect from Purchaser; and 3) System troubleshooting by liaising with Purchaser's other suppliers. "Troubleshooting" means the actions taken to identify, accurately describe, and 10 determine the root cause of any problem arising in conjunction with any Mentor product. 17.2. Under the 24x7 Access Plan Mentor will provide the System Support as follows: 1) System and General Issues. During Mentor's regular business hours (8:OOAM until 5:OOPM MST /MDT) Monday to Friday, excluding Canadian statutory holidays; 2) For System Critical Issues. Engineering and technical support will be provided twenty four hours per day, seven days per week for System Critical issues only. A "System Critical" issue is one in which the performance or non- performance of Mentor Products causes the system to be unusable. Mentor will respond by contacting Purchaser within thirty (30) minutes of Purchaser's call; 3) Escalation Procedure. In the event that Mentor support staff fails to provide a response or resolution in strict accordance with the timelines required under this section, the problem will be escalated to the Mentor Systems Manager for response and resolution. In the event that the Systems Manager does not then provide a response or resolution to the problem to the reasonable satisfaction of Purchaser, Purchaser will then be entitled to have the problem escalated to Mentor's Vice President of Operations for response and resolution. Any failure of Mentor to act in accordance with this section may be treated as a breach of this Agreement by Purchaser. 17.3. The Canadian statutory holidays are as follows: New Years Day (January 1), Family Day (third Monday of February), Good Friday (Friday before Easter /variable), Victoria Day (Monday before May 25), Canada Day (July 1, except when it falls on a Sunday, then Monday July 2), Alberta Heritage Day (first Monday in August), Labor Day (first Monday of September), Canadian Thanksgiving (second Monday of October), Remembrance Day (November 11), Christmas Day (December 25). 17.4. Mentor's 24 x 7 Support Procedures are attached as Schedule D to this Agreement and describe the process Purchaser will use to contact Mentor under this System Support Plan. 17.5. Mentor will endeavor to resolve any System problems remotely. If it is necessary for Mentor to travel to Purchaser's location to resolve the problem then additional costs will be quoted. 17.6. The Parties agree that this Support Plan does not include any training services. Mentor may require Purchaser to complete additional training courses at Purchaser's expense if support calls from Purchaser to Mentor are excessive and are related to a failure of Purchaser to understand how to use the Mentor Products described in this Agreement. 11 SECTION 18. PURCHASER'S RESPONSIBILITIES. 18.1. Purchaser has identified the person named below as the Key Technical Contact responsible for communications between Mentor and Purchaser for the duration of this Agreement. All technical support questions and communications will be directed through the Key Technical Contact. Name of Key Technical Contact: Barbara Morck Title: Director of Transit Operations Phone: 563 -589 -4341 Fax: 563 -589 -4340 Email: bmorckacityofdubuque.orq / bmorck @ecia.org 18.2. The Key Technical Contact must have: 1) Authority to make decisions on behalf of Purchaser and manage internal personnel and resource requirements to maintain the System and facilitate the accurate reporting of any issues; 2) Basic knowledge of computer hardware; 3) Basic to intermediate computer skills; 4) Access to and competence with e-mail; and 5) Ability to work through technical issues, specifications and specific technical documentation. 18.3. Purchaser acknowledges that to facilitate long term maintenance it should: 1) Allocate sufficient space to house the necessary base system configuration, power and back -up power for the System and to facilitate System Support; 2) Use computer hardware meeting Mentor's recommended minimum specifications and in environmental conditions acceptable to Mentor; 3) Maintain a fully configured back -up personal computer for the XGate® Middleware application in case of computer hardware failure; and 4) Maintain a dedicated (always on) high speed internet connection with remote access to the server(s). 18.4. Purchaser will provide Mentor personnel with access to other third party suppliers including the Fixed Network Link Provider, the Communications Network Provider, and 12 the Host Application Software Provider. Are these defined somewhere? (not defined, as far as I can see. Ask Purchaser for clarification) However, Purchaser will remain responsible for any costs associated with any required improvements to its facilities to facilitate the proper functioning /effective implementation of the Products. 18.5. If Purchaser does not comply with the terms of this Agreement, Mentor reserves the right to: 1) Suspend the System Support services; or 2) Charge Purchaser at Mentor's prevailing rates if Mentor provides additional support beyond that described in this Agreement. SECTION 19. PRICE. 19.1. Purchaser shall pay the fees shown in Schedule A for the Products provided under this Agreement. or The Project will be implemented in three phases with the following amounts payable for each phase and as further described in Schedule A: Phase 1 : Operational Review Phase 2 : Pilot Implementation Phase 3 : Rollout Implementation 1 Total Annual Software Maintenance and 24 x 7 Access Support Plan Fee $ 19.2. Purchaser shall pay Mentor's prevailing rate plus applicable taxes for the following services: Services Price(currency) Invoiced Non - Warranty Hardware Repair $85 /hour* Per repair Systems Engineering Services $135 /hour* As incurred Non - System Critical Support Calls made After Hours $145 /hour* Monthly /call *Prevailing hourly rates shown are current as of the date of this Agreement. Notice to Purchaser of any /all rate changes must be made at least fifteen (15) days prior to the start of such rate change and is subject to written approval by Purchaser. 13 19.3. The foregoing price list does not include any sales /use taxes. Mentor will add applicable taxes to the price when required by law to do so unless Purchaser provides Mentor with a valid exemption certificate upon execution of this Agreement 19.4. Unless otherwise agreed to in writing by Purchaser and Mentor, the Products will be delivered to Purchaser at the applicable address by Mentor and at Purchaser's expense. All risk of loss to the Products will remain, however, with Mentor until the Products are delivered and received by Purchaser. 19.5. Mentor reserves the right to increase pricing for plan and warranty services by providing ninety (90) days written notice to Purchaser. SECTION 20. PAYMENT TERMS. 20.1. Mentor will invoice and Purchaser will pay for each phase of the Project in accordance with the following milestone schedule: Main Project Milestones Percenta ge Upon Agreement Signing 35% Upon Delivery of the Products 55% Upon System Acceptance (as defined in Par. 34) 10% Total 100% 20.2. Purchaser will pay Mentor's prevailing support rate per hour per person) for after hours engineering /technical support provided for any sys em support issue that is not considered System Critical. Mentor will bill in 1/2 hour increments after the first hour and invoice for accrued costs incurred providing non - system critical support calls made after hours at the end of any month that billable service is provided. 20.3. The first invoice for Software Maintenance and System Support will be issued to Purchaser on the first anniversary of System Acceptance and annually on that date thereafter. 20.4. Mentor will invoice Purchaser for the repair of non - warranty items and any diagnostic fee as repair services are provided. 20.5. Purchaser shall remit payment within thirty (30) days of the date of any invoice. 20.6. If Purchaser does not remit payment as described above Mentor may invoke the provisions of the either the suspension or termination clause of this agreement for breach of contract and /or charge interest at a rate of one and one half per cent (1.5 %) per month until Purchaser has remitted all outstanding amounts due to Mentor. 14 20.7. Upon execution of this Agreement, Mentor will provide and Purchaser will complete Mentor's application for credit. SECTION 21. TERM OF THE CONTRACT. 21.1. The term of this Agreement is from the 1st day of July, 2012 until midnight on the 1st day of July, 2014 (the "Initial Term "). 21.2. Upon the expiration of the Initial Term, this Agreement will automatically renew each year for one year unless either party gives written notice of non - renewal to the other party not less than ninety days prior to the expiration of the Initial Term or any subsequent term. SECTION 22. TIME AND DELAYS. 22.1. Time is of the essence in this Agreement. Any delay in the implementation of the Products by Mentor due to acts or omissions by Purchaser, its employees, subcontractors, agents and /or client(s) (other than Mentor), shall not constitute a delay in Mentor's performance and shall not delay or prevent payment of any amount due to Mentor under this Agreement. 22.2. Neither party will be in default or liable for any delay or failure to comply with this Agreement due to any act beyond the control of the affected party provided such party immediately notifies the other of the reason for such delay or failure to comply. SECTION 23. TITLE. Mentor retains title to the Products until Mentor has received full payment for all Products, including interest accrued, if any. SECTION 24. COMPLIANCE WITH LAWS AND PAYMENT OF TAXES. Purchaser agrees to: 1) Comply with all laws, regulations and orders relating to this Agreement and the Products; 2) Pay all taxes, license fees, assessments and sales, service, use, consumption, and all other governmental taxes, charges, fees, fines or penalties imposed by any government, upon the Products; and 3) File all necessary declarations and returns required by any governmental authority having jurisdiction. SECTION 25. CONFIDENTIALITY /NON- DISCLOSURE. 15 25.1. Purchaser and Mentor agree, subject to the requirements of law, (a) to protect any Confidential Information of the other with at least the same degree of care used to protect its own most confidential information; (b) not to use (except for the purpose described in this agreement), publish or disclose to third parties such Confidential Information; and (c) upon the request of the other party, to promptly deliver to the other party all written copies of its Confidential Information. "Confidential Information" shall include trade secrets, financial information, including pricing, technical information, including research, development, procedures, algorithms, data, designs, computer programming techniques and know -how, business information, including operations, planning, marketing interests, sales, cost, and products, samples including models, prototypes and /or parts thereof, the terms of any agreement entered into between the Parties and the discussions, negotiations and proposals related thereto, and information acquired during any facilities tours. 25.2. The foregoing Confidential Information provisions shall not preclude either party's use of any information which (a) was in the possession of such party without restriction as to use having been acquired from a third party or independently developed by such party prior to receipt of the same or similar data from the other party; (b) is or becomes available from a public source on or after such receipt from the other party, or; (c) is obtained by such party from a third party not under an obligation of confidentiality or other restriction with respect to use subsequent to receipt from the other party. 25.3. The Parties agree to require affiliates, subcontractors and their subcontractors, if any, to comply with the confidentiality provisions as set forth in this Agreement. 25.4. Purchaser and Mentor will not use each other's name or logo in marketing, endorsements, or other business purposes without written consent from the other. SECTION 26. LIMITATION OF LIABILITY. 26.1. Purchaser acknowledges and agrees that Mentor shall not be liable to Purchaser or any third party for any claim or action including costs arising out of the use or misuse of any motor vehicle operated by Purchaser in conjunction with or separate from the use of the Products, including any personal injury claim or action and Purchaser shall defend, indemnify, and hold harmless from any such claim or action including all legal costs incurred. 26.2. Purchaser acknowledges and agrees that it is solely responsible for providing and ensuring the proper training of its drivers, owners or operators in the operation of the motor vehicle or motor vehicles in conjunction with the use or operation of the Products. 26.3. Purchaser shall include paragraphs 70 and 71 of this Agreement in any third party ( "End User /Purchaser ") agreement it may have in which the Products are provided to a third party or end user /purchaser. 16 26.4. Purchaser agrees that to the fullest extent permitted by law, Mentor shall not be liable to Purchaser or to any third party for any special, indirect or consequential damages of any kind arising directly or indirectly from the use of or inability to use the Products described in this Agreement including any claim for lost revenue, profit, data, privacy, security, interruption or loss of service or use of the products, or any loss of business even if Mentor has been advised of the possibility of such damages. 26.5. Mentor shall not be responsible for any claims, damages, costs or losses whatsoever arising out of or in any way related to Licensee's connection to or use of the Internet. 26.6. Mentor will not be liable to Purchaser or any third party for any claims, expenses, damages, costs or losses whatsoever arising out of or in any way related to Purchaser's use of : 1) Map or geographical data, owned by Purchaser or any third party, in conjunction with the Software or otherwise; or 2) Mentor Software to store, transmit, display, disclose or otherwise use data or information which is considered private, confidential, proprietary or otherwise exempt from public disclosure under applicable law. SECTION 27. GENERAL INDEMNIFICATION. 28.1. Mentor shall indemnify and hold Purchaser harmless from any claim or action including reasonable expenses and lawyer's fees incurred by Purchaser in the defense or settlement for any injury or damage to persons or property arising out of the negligent acts or omissions of Mentor. Mentor shall settle at its own expense or undertake at its own expense the defense of any such action including appeals, against Purchaser. 27.2. Mentor shall have sole charge and direction of the defense of such action. Purchaser shall not make any admission, which might be materially prejudicial to Mentor unless Mentor has failed to take over the conduct of any negotiations or defense within a reasonable time after receipt of the notice and authority above provided. 27.3. Purchaser shall at the request of Mentor furnish to Mentor all reasonable assistance that may be necessary for the purpose of defending such action or proceeding, and shall be repaid all reasonable costs incurred in doing so. Purchaser shall have the right to be represented in any proceeding by advisory counsel of its own selection at its own expense. 27.4. The obligations of Mentor described above shall not extend to circumstances where the injury, or death, or damages is caused solely by the negligent acts, errors or omissions of Purchaser, its officers, employees, agents or consultants. 17 27.5. The obligations of Mentor shall not extend to circumstances where the injury, or death, or damages is caused solely by the negligence of any third party operator, not including an assignee or subcontractor of Mentor, subject to the right of contribution in the case of joint or concurrent negligence of the parties. In the case of such joint or concurrent negligence of the parties giving rise to a claim or loss against either one or both, each shall have full rights of contribution from the other. 27.6. Purchaser shall indemnify and hold Mentor harmless from any claim or action relating to Purchaser's failure to comply fully with this Agreement or Mentor's Installation Guide or for any claim related to the provision by Purchaser of any equipment which is not safe as it is intended to be used. Purchaser shall settle at its own expense or undertake at its own expense the defense of any such action including appeals, against Mentor. 27.7. Each party shall promptly notify the other in writing of the notice or assertion of any claim, demand, lien, encumbrance, judgment, award, suit, action or other proceeding arising from the performance of this Agreement. SECTION 28. THIRD PARTY INTELLECTUAL PROPERTY INDEMNIFICATION. 28.1. Mentor will defend, or at Purchaser's option cooperate in the defense of, hold harmless and indemnify, including legal fees, Purchaser and Purchaser's personnel from third party claims that Mentor software infringes upon the intellectual property rights of a third party. THE LICENSED PRODUCTS OF MENTOR'S LICENSORS, the Third Party Software suppliers identified in this Agreement, are specifically excluded from this INDEMNIFICATION. 28.2. If such a third -party claim is or is likely to be made, Mentor will, at its own expense, exercise the first of the following remedies that is practicable: 1) Obtain for Purchaser the right to continue to use and sell the Products consistent with this Agreement; 2) Modify the Products so they are non - infringing and in compliance with this Agreement; 3) Replace the Products, or other affected the Products, with non - infringing ones that comply with this Agreement; or, if Mentor is unable to provide a result under subsections 85 (a), (b) or (c), then at Purchaser's request, accept the cancellation of infringing products without Purchaser having any cancellation liability and the return of the infringing products at Mentor's expense and refund any amount paid. 28.3. Purchaser will give Mentor prompt written notice of third party claims against Purchaser, and cooperate in the investigation, settlement and defense of such claims. 18 SECTION 29. INSURANCE. 29.1. Mentor warrants that: 1) It will maintain during the term of this Agreement insurance as set forth in the attached Insurance Schedule for Professional Services. 29.2. For Emergency Medical Service fleet projects, the Professional Liability Insurance will only apply where Purchaser /Customer maintains a backup communication system. 29.3. Purchaser maintains both motor vehicle insurance for third party liability and a commercial general liability insurance policy or equivalent coverage in the Iowa Communities Assurance Pool providing coverage of not less than two million dollars ($2,000,000.00) in Canadian or equivalent funds and will provide proof of such insurance to Mentor upon request. SECTION 30. ASSIGNMENT. 30.1. This Agreement shall be binding on the Parties, their successors, and assigns. 30.2. Neither party shall assign or transfer its rights or obligations under this Agreement without prior written permission of the other party, and no such assignment will be effective until approved in writing by the other party. Furthermore, Purchaser may only transfer the Products with a Mentor hardware product or device such as the Mentor Ranger or T -Box and in accordance with the terms and conditions of this Agreement. SECTION 31. CONTRACT DOCUMENTS AND ORDER OF PRECEDENCE. 31.1. The complete agreement between the parties consists of the following documents: 1) This Agreement; 2) Mentor's Price Proposal including its date (Schedule A); 3) Mentor's Return Materials Authorization (Schedule B); 4) Mentor's Hardware Warranty (Schedule C); 5) Mentor's 24x7 Procedures (Schedule D); 6) Mentor's Proposal in response to the RFP; 19 7) RFP for Intelligent Transportation System Components & Deployment for The Jule Transit; and 8) Implementation Plan upon finalization. 31.2. In the event of any conflict of terms between these documents, this Agreement shall prevail followed in descending order of precedence by the remaining documents listed. SECTION 32. AMENDMENTS. This Agreement may only be amended by written instrument signed by Mentor and Purchaser. SECTION 33. SEVERABILITY. If any clause or provision of this Agreement is declared to be invalid by any court of competent jurisdiction, then and in that event, the remaining provisions of the Agreement shall remain in force. SECTION 34. DISPUTES. Except as otherwise provided in this Agreement, any dispute concerning a question of fact arising under or related to this Agreement, shall be decided in accordance with the following steps. However, by mutual agreement the matter may be taken immediately to any higher step in the dispute resolution process, or mutually agreed to alternative dispute resolution process (which may include structured negotiations, mediation or arbitration), or litigation. 34.1. Notice of Dispute. All disputes shall be initiated through a written dispute notice submitted by either party to the other party. 34.2. Negotiation Between Executives. The Parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement promptly by negotiation between executives who have authority to settle the controversy and who are at a higher level of management than the persons with direct responsibility for administration of this Agreement. Within 14 (fourteen) days after delivery of the dispute notice, the receiving party shall submit to the other party a written response. The dispute notice and written response shall include (i) a statement of the party's position and a summary of the arguments supporting that position, (ii) any evidence supporting the party's position and (iii) the name of the executive who will represent that party and of any other person(s) who will accompany the executive in negotiations. Within 28 (twenty- eight) days after delivery of the dispute notice, the executives of both parties shall meet at a mutually acceptable time and place to attempt to resolve the dispute. All reasonable requests for information by one party to the other shall be honored. No party may use, either directly or indirectly, any information or documents obtained through the dispute resolution process for any other purpose than in an attempt to settle the dispute. 34.3. Alternative Disputes Resolution. If agreed that disputes may be resolved by a mutually- agreed alternative dispute resolution process which may include structured negotiations different from those described above, by mediation or by arbitration. 20 34.4. Arbitration. If the Parties agree, any dispute may be decided by arbitration. 34.5. Court. The Parties may agree that the decision of the arbitrator shall not be binding and that either party shall have the right to remedies provided by law. The costs of any court action will be the responsibility of each party. 34.6. Pending final resolution of a dispute in this matter, Mentor may, in its sole discretion, continue to perform its obligations under this Agreement SECTION 35. TERMINATION OF AGREEMENT. 35.1. Either party may terminate this Agreement on written notice in the event of a material breach by the other party that remains uncured for a period of thirty (30) days from the date of notice to cure, provided that in the event of a breach of the scope of the licenses granted the cure period shall be fifteen (15) days. 35.2. Either party may terminate this Agreement on written notice in the event the other party ceases to do business in the ordinary course, makes a general assignment for the benefit of creditors or commences or has commenced against it any insolvency, receivership or bankruptcy proceedings to the extent permitted by law. 35.3. In the event of termination of the Agreement for any reason, Purchaser shall return, or at Mentor's discretion destroy, all plans, papers, notes, writings, samples, materials, models and other documents and software and shall refrain from using any portion of it. 35.4. In the event of termination of this Agreement Mentor will: 1) Stop work; 2) Prepare and submit to Purchaser an itemization of all completed and partially completed Products and Services; 3) Deliver to Purchaser Products satisfactorily completed up to the date of termination at the agreed upon prices; and 4) Deliver upon request any work in progress, 35.5. In the event of termination of this Agreement, Purchaser will pay Mentor its costs for all products and services delivered up to and including the date of termination and close out costs of 5% for any undelivered Products and services under this Agreement 35.6. Mentor will use reasonable efforts to mitigate Purchaser's liability under this section by, among other actions, accepting the return of, returning to its suppliers, selling to others, or otherwise using the cancelled Products (including raw materials or work in progress). 21 SECTION 36. NOTICE AND SERVICE. 36.1. All notices shall be made by personal service, first class mail, or certified mail addressed as follows: MENTOR: Mentor Engineering Inc. #10, 2175 29 Street NE Calgary, AB T1Y 7H8 Attention: PURCHASER: City of Dubuque, Iowa 50 West 13th Street Dubuque, Iowa 52001 Attention: Michael C. Van Milligen, City Manager 36.2. Either party may change the address to which notice is to be given by providing the other party with written notice of such change at least fifteen (15) calendar days prior to the effective date of the change. 36.3. Service of such notices shall be deemed complete on the date of receipt if personally served or if served by certified mail, or on the fifth (5th) day following deposit in the United States or Canadian mail if sent by first class mail. SECTION 37. GOVERNING LAW. This Agreement shall be governed by the laws of the State of Iowa. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement. SECTION 38. AUTHORITY TO ENTER AGREEMENT. Each Party warrants that the individuals who have signed this Agreement have the legal power, right, and authority to make this Agreement and bind each respective Party. CITY OF D BUQUE, IOWA MENTOR ENGINEERING, INC. A By: 22 GST # (or Federal Tax ID) ID Task Name July August September October November December January February March Apnl 1M 6/24 7/1 1 7/8 7/15 7/22 7/29 8/5 18/12 8/1918/261 9/2 9/9 19/1619/2319/30110 /7 0/1 10/2 1 0/2 11/41 1/1 1/1 1 172 12/212/9 2/1 2/2 2/3 11/6 1/1311/2011/27 2/3 2/10 2/17 2/24 3/3 3/1013/1713/24 3/311 417 14/1414/2114/281 1 The Jule Project 2 3 Requirements Review Onsite W Q- Mentor,The Jule ♦i} Mentor,The Jule 1Mentor,The Jule Mentor,The Jule 4 Review Requirements & Other Documents 5 Operational / Infrastructure Review 6 Vehicle Survey 7 Sign Mounting Survey 8 9 Design Review Mentor 7118 C 7/19 10 Final Implementation Plan & Timeline 11 Acceptance of Implementation Plan 12 Implementation Plan Acceptance 13 Final Design Review Documentation sent to The Jule l ent -er 14 15 Para Transit 1 e Jule 1x/13 1 9/14 16 Order In- Vehicle Equipment Mentor The Jule Mentor Installer Jule 17 Server Procurement for XGate\XM M ( RouteMatch p Inst IIer,Mentor Mentor,The 18 RouteMatch Install - MDT /AVL module 19 Ship Pilot Equipment 20 Install Pilot Equipment in Vehicles 21 Installation Testing 22 Pilot 23 Onsite System Testing imi Q RouteMatch entor The Jule ® 8/23 24 Dispatch RouteMatch Training 25 Driver Training 26 One Week Burn -In Period 27 Acceptance of PT Pilot 28 Rollout Ilentor - Installer Installer 29 Ship Rollout Equipment 30 Vehicle Installation 31 Installation Testing 32 Two Week Burn -In Period 33 Sign Off 34 Acceptance of PT Rollout 35 36 Fixed Route Transit 37 Streets Software Installation l I- 38 Order In- Vehicle Equipment Mentor 39 Fare Card procurement - printing & encoding i ) MJM 40 Streets Server Procurement - App & DB The Jule 41 Desktop Procurement i ) The Jule Mentor 42 Install & Config Streets Server Application Server Mentor 43 Install & Configure Streets Database Server p Mentor Q Mentor 44 Setup Remote Access to Servers 45 Geo Coding of The Jule Routes Project The Jule - Preliminary Project Date Mon 5/14/12 Task ( Progress 1 Summary V v External Tasks ( i Deadline b Split , , , , , , , , , , , , , Milestone V Project Summary )' - External Milestone v^ Page 1 ID Task Name July I August I September I October 1 November December I January I February I March Apnl I M 6/24 7/1 1 7/8 17/1517/2217 /291 8/5 18/1218 /1918/261 9/2 19/9 19/1619/2319/30110/71 0/1 1 0/2 1 0/2 111/41 1/1 1 1/1 1 1/21112/2112/91 2/1 1 2/2 1 2/3 I 1/6 11/1311/2011/271 2/3 12/1012/1712/241 3/3 13/1013/1713/24 3/31 1 4/7 14/1414/2114/281 46 WIFI Access Points Setup & Configuration The Jule IrLwip • The Jule 2/1 Installer I nstall er,Mentor 12/27 _ Mentor 47 WIFI Testing 48 Functional Acceptance Testing 11/23 Mentor 49 Ship FAT Equipment 50 FAT Dry-Run 51 FAT Onsite alpi 1 Installer Installer,Mentor Mentor 1 Mentor Mentor Mentor Mentor JM Q MJM,Mentor entor 52 Vehicle Installation 53 Installation Testing 54 Install & Configure Streets workstations 55 Provide Streets "Schedule" Training to The Jule 56 Provide Streets "Admin" Training to The Jule 57 Pattern & Pattern Point Action Validation Training 58 Pattern & Pattern Point Action Validation 59 Provide EZTransport Training to The Jule 60 Fare collection validation from vehicle thru MJM 61 FAT 62 Pattern & Pattern Action Validation for All Routes ( The Jule 63 Pilot V 4.,1 14 1/4 Installer �l Installer,Mentor 64 Ship Pilot Equipment 65 Delivery of FR Pilot Equipment 66 Vehicle Installation - Onsite 67 Installation Testing 68 Pilot OnsitelSystem Testing v O 0 Mentor entor 69 Dispatch Streets Training 70 Driver Ranger Software Training 71 Two -Week Burn -In Period 72 Acceptance of FR Pilot 73 Rollout – I— 2/1 74 Ship Rollout Equipment 75 Vehicle Installation 76 Installation Testing 77 Acceptance of FR Rollout 78 MyRide & Wayside Signs .; •1 /27 .■ Mentor 79 Ship LEDILCD Signs 80 Install & Configure MyRide IMI Installer 81 Install & Configure LCD\LED Signs ~ —i-, 82 FAT Pilot OnSite 83 MyRide Training ,••■■ Mentor Installer,Mentor 84 Wayside LCD\LED Signs Training 85 Burn -In Testing - The Jule 86 30 Day Burn -In Testing Period • 4/17 ♦,4117 • 4/17 87 System Acceptance 88 Final System Acceptance Sign Off 89 Payment - Final System Acceptance Project The Jule - Preliminary Project Date Mon 5/14/12 Task Progress Deadline iL 1 V Summary Project Summary V iv) External Tasks External Milestone Split , , , , , , , , , , , , , Milestone Page 2 SCHEDULE B RMA INSTRUCTIONS FOR GOODS SHIPPING FROM THE UNITED STATES Please follow these instructions carefully. a) Call or Email Mentor Engineering at (403) 777 -3760 or technical @mentoreng.com to discuss the problem. Many apparent hardware problems are actually software or configuration problems. We will help you determine if the problem is actually hardware related. b) If it has been determined that the problem is hardware related, Mentor Engineering will issue you an RMA number. You will be asked for all serial numbers, a return shipping address, a contact name, telephone number and email address. c) Mentor will email you a Commercial Invoice. You must verify the quantity of the units returning for repair, as well as the serial numbers on the commercial invoice. If the quantity or serial numbers are not filled out correctly, customs may hold the shipment and charge you penalties before they will clear it. You need to include the commercial invoice with the Customs documents on the outside of the box. Place one copy of the commercial invoice inside the box. Please note that the dollar value that is listed on the commercial invoice is used for Customs purposes only. When determining the insurance value use actual replacement value. A list of all required documentation is provided in the shipping instruction section below. d) Write a detailed description of the problem for each individual unit referencing its serial number and the RMA number. Attach this description in with the unit. THIS IS VERY IMPORTANT. e) Package the equipment, if possible, in the original boxes. Include the problem descriptions, a return shipping address and the contact name and telephone number. Mark the RMA number on the top of the boxes. f) Ship the defective equipment back to Mentor PREPAID. The Customer is responsible for any damage due to shipping or improper packaging. Mentor does not insure RMA prepaid shipments — this is the responsibility of the customer. g) For warranty repairs, Mentor will pay the shipping charge back to you, for non - warranty you will be billed both ways. h) If it is agreed to by Mentor, the shipment may be sent collect. If you send the shipment collect, Mentor must be contacted to obtain their preferred courier information and account number. Do not declare a value for Carrier on the waybill. (Declaring a value for Carrier adds insurance cost to the shipment. DO NOT INSURE THE COLLECT SHIPMENT, Mentor is self- insured. If the shipment is sent incorrectly or 24 "collect" without authorization from Mentor, any and all costs will be billed back to the customer. i) Email the waybill number to the Service Department at technical @mentoreng.com. j) The Service Technician will determine if the unit will be covered under warranty. If it is not covered under warranty, please contact the Mentor Service Department for an estimate. The customer's account must be in good standing before any type of work on the unit can begin. SHIPPING INSTRUCTIONS DO NOT SHIP GROUND. DO NOT USE AIRBOURNE EXPRESS OR THE POSTAL SERVICE. THE RESULTING BROKERAGE COSTS WILL BE BILLED TO THE CUSTOMER. 1 Preferred Couriers • FedEx (International Economy 2 - Day) • UPS — Express or Expedited service THE FOLLOWING INFORMATION MUST BE CLEARLY INDICATED ON THE WAYBILL: a) Description of Goods: "Canadian goods returning for repair" b) Country of Manufacture /Origin: "Canada" 2 Required Documentation a) Courier waybill b) Commercial Invoice /Packing Slip 3 Shipping Address Mentor Engineering Inc. 10, 2175 — 29th Street NE Calgary, Alberta, Canada T1Y 7H8 Attention: Service 25 SCHEDULE C HARDWARE WARRANTY MENTOR FNGINEERING This document describes the Basic, Extended, and Repair Warranties for products manufactured by Mentor Engineering Inc for customers whose accounts are in good standing It also describes products not covered by either the Basic or the Extended Warranty ( "Non- Warranty Items ") and the terms under which they may be evaluated and repaired Basic Warranty 1 Mentor warrants, for a period of one (1) year after the date of shipment, that all hardware products manufactured by Mentor (the "Products ") will be free of material and manufacturing defects provided a) the Products are properly stored, installed, used and serviced according to instructions from Mentor, b) the Products have not been altered, repaired, or modified without prior consent from Mentor, c) any damage to the Product was not caused by any third party equipment or intervention, d) any damage to the Product is not due to negligence or abuse, and e) the Customer's account is in good standing 2 Products deemed defective under the conditions as specified in paragraph 1 will be a) Repaired, at no additional cost for parts, material, and labor, b) Replaced, instead of repaired, at Mentor's discretion, c) Repaired and shipped to the Customer within fifteen (15) working days from receipt of the Product 3 Mentor is not responsible for warranty shipments to Mentor being made in a timely manner 4 Mentor is not responsible for any loss or damages resulting from the use of or failure of Mentor Products, including but not limited to, loss of time, inconvenience, and loss of production 5 Any Mentor Product having a TFT color display exhibiting less than seven (7) non- conforming pixels ( 0023% of total pixels) will not be considered defective and eligible for repair under this Warranty A non - confirming pixel is a transistor that is either turned on all the time, so a small color dot may appear or is turned off all the time, so no color dot will appear 26 Customer Responsibilities 6. The Customer is responsible for shipping and shipping related costs of products to Mentor's facility. Mentor will pay any return shipping to Customer for warranty or non - warranty repair 7. The Customer is responsible for following Mentor's Return Materials Authorization ( "RMA ") procedures when returning any hardware item to Mentor. 8. The Customer is responsible for "swap out" services if required including: a. maintaining sufficient spare unit inventory of Products as directed by Mentor and based on the scope of the project; b. paying the costs of subcontractor installer's services required to remove defective Products and install spare units for use while Products are being repaired by Mentor. Extended Warranty (Optional) 9. A warranty extension of the Basic Warranty is available for an additional fee. This option must be exercised at the time of equipment purchase. The same conditions as specified in the Basic Warranty are applicable to the Extended Warranty. Repair of Non - Warranty Items and Repair Warranty 10. At the Customer's request, Mentor may evaluate equipment not covered under the Basic or Extended Warranties ( "Non- Warranty Items ") and an assessment and estimate for repair will be provided to the Customer. These Non - Warranty Items may include expired warranty Mentor products or products excluded from the terms of the Basic Warranty as described in paragraph 1 above. 11. The Customer will be charged a diagnostic fee equivalent to our prevailing hourly rate for labor for any Non - Warranty Item shipped to Mentor for evaluation and /or repair. If Mentor does repair an item, this diagnostic fee will be credited against the overall cost of repair as described in paragraph 13 below. 12. Mentor will notify the Customer if the cost of any repair to a Non - Warranty Item will be greater than $250.00. Mentor will not proceed with such a repair without the approval of the Customer. 13. If the Customer chooses to proceed with the repair of a Non - Warranty Item, the Customer will be charged for: a) Shipping and shipping related costs to Mentor; b) Parts and material used; c) Labor (at Mentor's prevailing rates). 27 14. Mentor warrants all non - warranty repair work undertaken by Mentor's service department for a period of ninety (90) days after the repaired goods are shipped from Mentor's facility. 15. Mentor assumes no risk of damage to or loss of any unit of equipment during shipping to and from Mentor. Mentor recommends that the Customer insure any unit for the invoice value and take special care to ensure that the unit is properly packed for safe and damage -free transit. 16. In the event that a part becomes unavailable Mentor will attempt to use substitute parts. In the event that no substitute parts are available Mentor will provide Customer with ninety (90) days written notice if it can no longer provide the Basic or Extended Warranty services and refund any balance paid to Mentor in advance under an Extended Warranty Plan. Mentor Engineering Inc. #10, 2175 - 29th Street N.E. Calgary, Alberta, T1Y 7H8, Canada phone (403) 777 -3760 fax (403) 777 -3769 www.mentoreng.com 28 SCHEDULE D MENTOR 24 X 7 SUPPORT Procedures The Customer will follow the procedures below when accessing 24 x 7 Support: a. During the Day Phone the systems engineer assigned to the Customer's project if support is required during Mentor's standard business day (7:45am — 5:15pm MST excluding weekends and Canadian statutory holidays). If the engineer is not available, please leave a voice mail message and your call will be returned as soon as possible. If it is an emergency and your project engineer is not available, you can also phone (403) 777 -3760 and press '3' for Mentor's general engineering line, where an engineer will be able to take your call. The general engineering line should only be used in times of emergency when your regular project engineer is unavailable. Your project engineer is most familiar with your system and should be contacted whenever possible. b. After Regular Mentor Business Hours After hours support is defined as support required outside of Mentor's standard business hours of 7:45am — 5:15pm MST, excluding weekends and Canadian statutory holidays. If you experience a system -wide failure and require after hours support, phone the Mentor 24x7 hotline. Mentor will provide Customer with an After -Hours Support telephone number ( "Mentor's 24x7 Support Hotline ") and associated procedures upon contract execution. 29 Pricing Notes - BAFO General Notes and Assumptions This proposal makes the following assumptions 1 All prices are in US dollars a All risk of loss to the Products will remain with Mentor until the Products are delivered and received by The Jule b Quote is valid for 60 days from May 10, 2012 c All applicable sales /use taxes are additional and payment of such is the sole responsibility of The Jule 2 All pricing and information provided herein is based on information provided in the RFP 3 Mentor will act as a prime contractor for The City of Debuque, IA Request for Proposal for Intelligent Transportation System Components and Deployment for The Jule and will coordinate and all project activities mentioned in our response 4 One year of Hardware Warranty on in- vehicle equipment and two years of Software Support and System Maintenance (SSSM) is included in our proposal a The BAFO proposal includes the second year of Mentors SSSM and MJM system management and support fees A total savings of $29,716.00 b Extended warranties are available on all products and can be purchased as per the pricing below c Software Support and System Maintenance is available (and recommended) beyond the second year Please see annual pricing below 5 The pricing provided in this proposal assumes that The Jule will a Provide swap -out maintenance of in- vehicle equipment during and after the warranty period b Provide space, power, a network connection, and any necessary IT installation and configuration for all required computer hardware c Provide Mentor with access to the servers via the Internet (i e VPN, PCAnywhere) for remote trouble - shooting /support d Provide a high -speed Internet connection for data communications and contract directly with the cellular provider for airtime requirements Verizon pricing as per Mentor recommended data plans Is $248 00 monthly total for the entire Paratransit and Fixed route Fleet, with an optional $28 00 monthly for your 4 service vehicles e Provide Wi-Fi access points at the garages and any other facilities where Wi-Fi coverage is desired f Be responsible for any third party interface fees to existing agency equipment I e Head Signs 6 Mentor will subcontract VSIS, Inc a DBE for installation of all the proposed in-vehicle equipment Trade Secret / Proprietary Information © Mentor Engineering Inc Page 1 of 6 Pricing Notes inMENTOR 7 Paratransit Software Options a RouteMatch and Trapeze elected not quote and IVR option 8 Wayside Sign Option a Due to the options available on wayside signs, single unit pricing has been indicated in our price proposal The exact number of signs can be determined during negotiations along with installation cost and presented in a BAFO 9 Fare Payment Option a Our proposed solution is describing one option in very general terms The Jule, Mentor and MJM should review The Jules requirement in detail and configure /quote the solution that best meets their needs 10 Hosting Option a Pricing remains the same with the exception on the Server and Software, $11,050 00 would not be required b The Jule would need to provide 3 to 4 Mbits bandwidth per user connection 11 Optional items have not been totalled due to the various options and configurations available to The Jule, however all options have detailed pricing Payment Terms Listed below are Mentor's recommended payment terms • 20% upon Contract Signing • 35% upon Delivery of the Pilot Equipment • 45% upon Delivery of the Roll -out Equipment • 10% upon Final System Acceptance Mentor reserves the right to negotiate payment terms in good faith Trade Secret / Proprietary Information © Mentor Engineering Inc Page 2 of 6 Pricing Notes MENTOR Detailed Items List - Required Components as per RFP Below are the items inclusive of our BAFO proposal Item Description Unit Quantity Unit Price Price Total Price 1 In- Vehicle Equipment $61,280 Ranger Ranger Mounting Bracket Cabling Dual Mode Antenna (GPS, Public Data Network) Mentor Streets - Mobile Application License Wi -Fi Module 20 each $2,411 $48,220 20 each $65 $1,300 20 each $89 $1,780 20 each $115 $2,300 20 each $142 $2,840 20 each $242 $4,840 2 Software $64,920 Mentor Streets - CAD /AVL Server License 1 each $56,000 $56,000 Streets Schedule /Import Tool 1 each incl $0 Streets Reporting Module 1 each incl $0 Web Services /GTFS Export (Google Trip Planner) 1 each incl $0 TeleAtlas Map Data 1 each incl $0 Mentor Streets - CAD /AVL Client License 2 each $2,500 $5,000 XGate Software License 20 each $98 $1,960 XMobile Manager€Software License* 20 each $98 $1,960 3 Services $124,600 Project Management Implementation Training Travel Expenses In- Vehicle Installation with Wi -Fi 32 days $1,080 $34,560 46 days $1,080 $49,680 12 days $1,080 $12,960 5 trips $3,500 $17,500 18 each $550 $9,900 4 Onboard Next Stop Announcements 1 LED Signs $102,283 In- Vehicle Audio Announcement System 19 each $2,395 $45,505 LED Sign - 20 character, single line, Amber LED 19 each $867 $16,473 Cabling 19 each $195 $3,705 In- Vehicle Installation 18 each $550 $9,900 Mentor - Technical Services 15 days $1,080 $16,200 Mentor - Travel Expenses 3 trips $3,500 $10,500 Trade Secret / Propnetary Information © Mentor Engineering Inc Page 3 of 6 Pricing Notes MENTOR 5 Dynamic Passenger Information Mentor MyRide - Web/Trip Planner /Alerts Mentor MyRide - SMS* Database Server /COTS Software Mentor - Technical Services Mentor - Travel Expenses $52,700 1 each $31,700 $31,700 1 each $5,000 $5,000 1 each $4,940 $4,940 7 days $1,080 $7,560 1 trips $3,500 $3,500 * SMS requires annual contract with monthly service charges and message fees based on number of users 6 Other Database /Application Server Hardware /COTS Software Streets Client Hardware /COTS Software Ranger Programming Kit Ranger Training Kit Shipping $7,415 0 each $11,050 2 each $2,350 1 each $195 2 each $345 1 lot $1,830 $0 $4,700 $195 $690 $1,830 7 Long -term Support - Streets System Support & Software Maintenance - Year 1 1 year $0 $0 System Support & Software Maintenance - Year 2 1 year $0 $0 System Support & Software Maintenance - Year 3 1 year $16,772 $16,772 System Support & Software Maintenance - Year 4 1 year $16,772 $16,772 $33,544 Sub Total $446,742 Options 1 RouteMatch MDC Solution RouteMatch MDC /AVL Module $25,200 14 each $1,800 $25,200 2 RouteMatch Software Professional Services $23,100 RouteMatch Project Management and Administration 1 each $5,280 $5,280 RouteMatch Implementation and Technical Support 1 each $15,840 $15,840 RouteMatch Travel Estimated 1 each $1,980 $1,980 Trade Secret / Proprietary Information 0 Mentor Engineering Inc Page 4 of 6 Pricing Notes MENTOR 3 RouteMatch Annual Maintenance and Support Year One RouteMatch Comprehensive (24X7) Support On -going RouteMatch Annual Comprehensive Support - Year 2 On -going RouteMatch Annual Comprehensive Support - Year 3 On -going RouteMatch Annual Comprehensive Support - Year 4 $17,874 1 1 1 1 each Included each $5,400 each $5,940 each $6,534 $0 $5,400 $5,940 $6,534 4 Mentor Implementation Services Para Implementation Mentor - Technical Services 10 Mentor - Travel Expenses 1 $14,300 days $1,080 trips $3,500 $10,800 $3,500 5 Mentor Long -term Support - Ranger PT Mobility and Navigation -14 units + 2 spares $4,288 System Support & Software Maintenance - Year 1 System Support & Software Maintenance - Year 2 System Support & Software Maintenance - Year 3 System Support & Software Maintenance - Year 4 1 1 1 1 year $0 year $0 year $2,144 year $2,144 $0 $0 $2,144 $2,144 6 Automated Passenger Counting Two Sensor Solution (2 doors) Gillig Two Sensor Solution (1 doors) Eldorado Trolley In- Vehicle Installation - 2 door Spare parts Shipping Mentor - Technical Services Mentor - Travel Expenses $84,924 4 each $3,310 12 each $2,262 2 each $3,310 18 each $650 1 each $1,670 18 each $75 15 days $1,080 2 trips $3,500 $13,240 $27,144 $6,620 $11,700 $1,670 $1,350 $16,200 $7,000 7 Wayside Signs 2 line sign, 30 character, 2 ", single sided sign* $45,625 3 Wall Bracket - 2 line sign (no mounting hardware) 3 Cellular Communications Modem (required for each sign) Shipping Mentor - Technical Services Mentor - Travel Expenses * Installation cost for Wayside Signs (or Solar Option if exercised) are not inc is needed to provide an accurate quote (type of sign, location, connectivity, 3 1 20 2 each $4,300 each $300 each each days trips $675 $1,200 $1,080 $3,500 luded in this quote as power source, etc ) $12,900 $900 $2,025 $1,200 $21,600 $7,000 additional information Trade Secret / Proprietary Information © Mentor Engineering Inc Page 5 of 6 Pricing Notes nMENTOR 8 In- Vehicle Options Headsign Interface & Cabling $1,580 4 each $395 $1,580 9 Fare Payment Options MJM Innovations Implementation - EZTransport - Fixed Route Option Magnetic Card Swipe Reader - Fixed Route Optional Ecommerce (account reload option) Magnetic Swipe Card - 4 color The Jule Logo Mentor - Technical Services Mentor - Travel Expenses EZ Transport support and maintenance Year 1 EZ Transport support and maintenance Year 2 EZ Transport support and maintenance Year 3 EZ Transport support and maintenance Year 4 $104,980 1 Lot $46,800 $46,800 20 each $199 $3,980 1 Lot $6,500 $6,500 1000 each $1 $1,000 10 days $1,080 $10,800 1 trips $3,500 $3,500 18 vehicles $0 $0 18 vehicles $600 $10,800 18 vehicles $600 $10,800 18 vehicles $600 $10,800 10 Annual On -site Annual SupportlTraining Mentor - Technical Services Annually* Mentor - Travel Expenses Annually* *contingent only if needed 3 years $14,300 $42,900 10 days $1,080 $10,800 1 trips $3,500 $3,500 11 Hosted Option - Monthly fee* Hosting Services monthly Per Client Lincense monthly *Hosting fees start upon acceptance 48 months $1,350 $64,800 1 month $1,250 $1,250 2 month $50 $100 Extended Warranty 1 Product Ranger 20 units Year 1 Year 2 Year 3 Year 4 $3,820 Inc' $1,120 $1,240 $1,460 Total $880,133 Trade Secret / Proprietary Information 0 Mentor Engineering Inc Page 6 of 6 Pricing Notes MENTOR ITS SOLUTIONS FOR TRANSIT suonnloS T!SUBJTBJBd H3IVdSld u3AIUd • ?J3OVNVIN Cp .' Status , Trips _J Mail h Map VIEW MMERrrasiu NCITii1a :RaVal W D 14:30 1700 Eagle Dr, Fort Worth W P 14:45 6733 Baker Blvd, Fort Wo... SC p 14:45 6733 Baker Blvd, Fort Wo... SC D 15:10 5632 Truman Dr, Fort W... SC 1 D 15:10 5632 Truman Dr, Fort W... SC P 15:35 Garrison Woods Mall, Fo... SC P 15:35 Garrison Woods Mall, Fo... SC 1 D 16:10 123 Main Street, Fort W... SC 1 D 16:10 123 Main Street, Fort W... SC P 16:30 Highway 23, Fort Worth SC ARRIVE PERFRM IO MO SHOW PICK DROP 14:00 • D 16:45 Landover Lane, Fort Wo... SC Here's my bus. I'II be on time for my appointment. e Monitor vehicle status and location with AVL 1 Status Trips u :u D 14:30 1700 Ea. P 14:45 6733 Ba P 14:45 6733 Ba D 15:10 5632Tru D 15:10 5632Tru P 15.35 Garrison P 15:35 Garrison D 16.10 123 Main D 16:10 123 Main P 16:30 Highway D 16:45 Landover 01:47 ETA 01:36 St Georges NE Trip information at the driver's fingertips • • --r a I Status Trips Mail - Map VIEW ARRIVE PERFRM NO SHOW PICK DROP 14:00 W 1 D 14:30 1700 Eagle Dr, Fort Worth W P 14:45 6733 Baker Blvd, Fort Wo... SC P 14:45 6733 Baker Blvd, Fort Wo... SC D 15:10 5632 Truman Dr, Fort W... SC D 15:10 5632 Truman Dr, Fort W... SC P 15:35 Garrison Woods Mall, Fo... SC P 15:35 Garrison Woods Mall, Fo... SC D 16:10 123 Main Street, Fort W... SC D 16:10 123 Main Street, Fort W... SC P 16:30 Highway 23, Fort Worth SC D 16:45 Landover Lane, Fort Wo... SC On- the -fly schedule changes are automatically sent to the vehicle Our on -time performance is improving. 1 • • • • ••. Real -time data for informed decision making DISPATCH MANAGER k') ,iA Fixed Route CAD /AVL Solutions io It seems Route Al is running late. .- 111[Thil QI .V • alff MLR LO 12(0 04 1431 M(11 114. OMIL 1245 WM 1101 09 OD 1131 02(0 It. MVO 20. MOO 171. MAO 01.0 STE e e o er drivers know about the accident. \f �3 DOWNTOWN, 11 41 There's an accident on 5th and Main, use detour. 141cft iftv4 Real time communications between driver and dispatcher un us:R'i lIOW eat v,/ MOO 70 Real -time schedule and route adherence status NEXT STOP WEST DOWNTOWN WIED►BIOP VN I Keep passengers informed with automated signs and annunciators My bus is five minutes away, I should head out. 0 Sign up for Transit Alerts Register to 9.t alert; an to your phone or emalL Transit Notifications 11) Illpm Maw °n an auNe IllpM eiu dm r gr.keunuuw. ppp Transit Map Schedule ©' CS • Real -time passenger information system Real -time bus departure information Google ho, 1<Ja 00.009000 011part e .o w A . em • 1.J. Aga a.ns „a Transit 0receona. talaary Int.maponal Airport C., IS TYd.0 Cs* a V0100 Ince 001700 „w 10,,., „w -I O 10 Ca 000.0000 4,55 00 l9.Tn T.mn. -I® I need to get downtown by 4:00 pm. Trip planning with GoogIeTM Maps Ridership is up... except for route Al . Lets see what's going on? APC Report by Route Al- Heathwooc1 Windsor Hills Tuesday, June 10, 2008 1 Heathwood /Windsor Hills 1803 Tulle 7:01 AM 1803 7:01 AM 1803 7:31 AM 1803 7:02 AM 1803 7:02 AM 1803 7:03 AM 1803 7:03 AM 1803 7:04 AM 1803 7:04 AM 1803 7:04 AM 1803 7:06 AM 1803 7:06 AM 1803 7:07 AM 1803 7:15 AM 1803 Stop Herne btw Boarded Alighted Total Attdt/Hardinp Wbnd Herdlnor Rucke- ,ybnd Herding /Sutton Wbnd Harding /Apperson Wbnd Ha dIng/Petrldc Henry Whnd Herding /Cork Wbnd Roanoke/W*0MM* Wbnd Roenoka.Rutledge Wbnd Roanoke/Who., Wbnd Roeneke/Mnn Wbnd Mein St Past Moe Alumni Mall Wbnd Squires Wbnd Burruss Hall N 3 N 0 N 0 N 0 N 0 N 0 N 1 N 0 N 0 N 0 N 0 N 0 N 0 N 0 Comprehensive reporting tools The Jule ITS Project Budget Startup (Year 1.) Total Cost Grant Funds Local Match Slides 1 -7 Paratransit (MiniBus) Management Software 62,600 50,080 12,520 RouteMatch MDC /AVL Module (14 vehicles) RouteMatch Project Management RouteMatch Implementation and Technical Support RouteMatch Travel Expenses Mentor Technical Services Mentor Travel Expenses Slides 8 -16 Fixed Route MDT Hardware (18 vehicles +2 spare) 78,595 62,876 15,719 Slides 9 -11 Slide 12 Ranger Ranger Mounting Bracket Cabling Dual Mode Antennae WiFi Module In- Vehicle Installation with WIFI Mentor Streets Mobile License Streets Client Hardware /COTS Software Ranger Programming Kit Ranger Training Kit Management Software Mentor Streets Server License Mentor Streets Client License XGate Software License (18 vehicles +2 spare) X Mobile Manager Software License (18 vehicles +2 spare) Software Hosting Services Onboard Next Stop Announcements and Interior LED Signs In- Vehicle Audio Announcement System LED Signs (18 vehicles +1 spare) Cabling In- Vehicle Installation Mentor Technical Services Mentor Travel Expenses Headsign Interface and Cabling Automated Passenger Counting 81,120 103,863 64,896 16,224 83,090 20,773 84,924 67,939 16,985 Two Sensor Solution (4 -2 door units, 12 -1 door units, 2- trolley units) In- Vehicle Installation Spare Parts Mentor Technical Services Mentor Travel Expenses Slide 14 Wayside Signs 3 -2 -line single sided signs Wall Bracket Cellular Communications Modem Mentor Technical Services Mentor Travel Expenses Electronic Fare Payment MJM EZ Transport Fixed Route Fare Payment Software Magnetic Swipe Card Reader (18 vehicles +2 spares) Online Account Reload Module Branded Magnetic Swipe Cards Mentor Technical Services Mentor Travel Expenses Slides 13 -15 Public /Passenger Information Mentor MyRide Web/Trip Planner Alerts Mentor MyRide SMS Database Server /COTS Software Mentor Technical Services Mentor Travel Expenses Mentor Project Management Project Management Implementation Training Travel Expenses Total Project Cost 45,625 72,580 52,700 114,700 696,707 36,500 9,125 58,064 14,516 42,160 10,540 91,760 22,940 557,366 139,341 Ongoing Costs (Year 2) Total Cost Transit Budget Annual On -Site Support and Training 14,300 14,300 Mentor Technical Services Mentor Travel Expenses Software Hosting Services 16,200 16,200 Mentor Ranger Product Warranty (18 vehicles +2 spares) 1,120 1,120 MJM EZTransport Support and Maintenance (18 vehicles) 10,800 10,800 Routematch Comprehensive Annual Maintenance and Support 5,400 5,400 Mentor Streets Software Support and Maintenance 0 0 Mentor Ranger Paratransit Support (14 units+2 spares) 0 0 Total Costs (Year 2) Ongoing Costs (Year 3) 47,820 Total Cost 47,820 Transit Budget Annual On -Site Support and Training Mentor TechnicaI Services Mentor Travel Expenses Software Hosting Services Mentor Ranger Product Warranty (18 vehicles +2 spares) MJM EZTransport Support and Maintenance (18 vehicles) Routematch Comprehensive Annual Maintenance and Support Mentor Streets Software Support and Maintenance Mentor Ranger Paratransit Support (14 units +2 spares) 14,300 14,300 16,200 1,240 10,800 5,940 16,772 2,144 16,200 1,240 10,800 5,940 16,772 2,144 Total Costs (Year 3) Ongoing Costs (Year 4) Annual On -Site Support and Training 67,396 Total Cost 67,396 Transit Budget 14,300 14,300 Mentor Technical Services Mentor Travel Expenses Software Hosting Services Mentor Ranger Product Warranty (18 vehicles +2 spares) MJM EZTransport Support and Maintenance (18 vehicles) Routematch Comprehensive Annual Maintenance and Support Mentor Streets Software Support and Maintenance Mentor Ranger Paratransit Support (14 units+2 spares) Total Costs (Year 4) 16,200 1,460 10,800 6,534 16,772 2,144 68,210 16,200 1,460 10,800 6,534 16,772 2,144 68,210