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2 5 13 Finance FY 2014 Budget PresentationFinance Department Fiscal Year 2014 Budget City Council Budget Hearing Tuesday, February 5, 2013 Ken TeKippe, CPA - Finance Director Jean Nachtman, CPA - Assistant Finance Director Rose Hoerner- Utility Billing Supervisor City of Dubuque Finance Department FY 2014 Budget 1 : �yM��R� lds7 yr� ..: � .. PRIOR YEAR ACCOMPLISHMENTS FINANCE • FinancePLUS Upgrade 4.0 to 4.3 • Financial Services Manager RFP (2012) • Received GFOA Certificate of Excellence in Financial Reporting Award for FY'll (24th year) Certificate of Achievement for Excellence in Financial Reporting Presented to City of Dubuque Iowa For its Comprehensive Annual Financial Report for the Fiscal Year Ended June 30, 2011 A Certificate of Achievement for Excellence in Financial Reporting is presented by the Government Finance Officers Association of the United States and Canada to government units and public employee retirement systems whose comprehensive annual financial reports (CAFRs) achieve the highest standards in government accounting and financial reporting. NIlra STATES aso , CORPORATION STEAL P7' President Executive Director 10 PRIOR YEAR ACCOMPLISHMENTS FINANCE • Compliance with Investment Policy • Assist Parking Department with a program with County Treasurer for holds on vehicle registrations for past due parking tickets • Improved website for parking tickets to allow payment on multiple parking tickets at one time PRIOR YEAR ACCOMPLISHMENTS Utility Billing • Negotiated lower fees with the collection agency • Implemented process to notify to landlords when tenant discontinues services • Began process of notifying customers when potential large water leak exists PRIOR YEAR ACCOMPLISHMENTS Utility Billing Hourly Profile for 110534684 (Gallons) Hourly Reads On: 12/17/2012 1-1 06:00 12:00 18:00 20 20 — 10— 0 2.9( Hourly Profile for 110534684 (Gallons) 1_— 1 6.0( 2.1( Hourly Reads On: 1 2:Ot 01/3012013 18:00 13 PRIOR YEAR ACCOMPLISHMENTS Utility Billing Water Leak Repair Grant Requests Date Applied Complete In Process Reimbursed Total Reimbursed Denied 6/30/2011 189 154 35 131 $ 8,903.89 23 6/30/2012 424 375 49 309 9,478.62 66 2/4/2013 632 56o 71 466 7,871.24 94 Total reimbursed to date $ 26,253.75 14 bA V Ecid Pit cid rf State of Iowa Offset Program • Electronic Billing • Ct o '5 P6I co Pi ct Ztv ,� C m Pm: Pei tv Z : O 0, W x W • • Staff Changes • • FTC Red Flag Rule • • CURRENT & FUTURE PROJECTS FOR UTILITY BILLING • New Utility Bill Look TI 1 R CITY ON Dub City of Dubuque Utility Billing Office, 50 W 13th Si, PO BOX 1063 E Dubuque, IA 52004 -1063 Call: 563- 589 -4144 Visit: www. cityofdubuque .org /utilitybilling Office Hours: Monday — Friday, 8 a.m. to 5 p.m. Masterpiece on the Mississippi Paperless Utility Billing Available The City offers this optional electronic billing option as a convenience for customers who choose it and to reduce the City's printing, paper, and postage costs. Paperless billing participants receive an email notification each month when their bill is available for online viewing. The service also features a secure, web -based interface that allows customers to not only view their bill online, but also past billing history and water consumption totals. Online enrollment available at www. cityofdubuque .org /utilitybilling or call 563- 589 -4144. Payment Options Have your monthly total bill automatically debited from your financial institution on the due date through Automatic Pre - Authorized Bill Payment (ACH). Authorization form available online at www. cityofdubuque .org /utilitybilling or by contacting Utility Billing. Online bill payment (by credit or debit card or e- check) is available at www.cityofdubuque.org/utilitybilling • Mail or deliver check to City Hall Utility Billing, 50 W. 13th Street, Dubuque, IA 52001 Credit/debit card payments are accepted at City Hall or by phone, 563 -589 -4144. A convenience fee applies to card payments made by phone. Refuse and Stormwater 50% Reduction of Monthly Fees The City offers a 50% reduction in monthly refuse and stormwater fees for income - qualified residential customers. Categories of eligibility are: age and annual income, family size and annual income, and extreme financial hardship. Customers may submit an application for consideration. Applications are renewed on an annual basis. This credit does not apply to water and sewer fees. To apply or for more information, contact Utility Billing at 563 - 589 -4144. Utility Rates and Fees For detailed information on the City's utility rates and service fees, please visit www. cityofdubuque.org /utilitybilling or call 563- 589 -4144. Email: utilityb @cityofdubuque.org Other Questions? Submit service requests, com- ments, and questions, as well as view hundreds of frequently asked questions, on the City's website at www.cityofdubuque.org Frequently Called Numbers: Emergencies: Always call 911 Animal Control: 589 -4181 Building - Related Permits: 589 -4150 City Council: 589 -4121 City Manager's Office: 589 -4110 Fire Department (Non- Emergency): 589 -4160 General Info: 589 -4100 Housing Services: 589 -4230 Landfill: 557 -8220 Parking Tickets: 589 -4148 Parking Ramps /Permits: 589 -4266 Parks & Recreation: 589 -4263 Pet Licensing: 589 -4181 Police & Fire (Non- Emergency): 589 -4415 Sidewalks & Signs: 589 -4270 Special Event Permits: 589 -4250 Street Maintenance: 589 -4250 Trash & f'ecycling: 589 -4250 Zoning Issues: 589 -4210 16 CURRENT & FUTURE PROJECTS FOR FINANCE • Unqualified Audit Opinion • Implemented Emailing Employee Bi- Weekly Pay Remittance • Bond Issues and SRF Funding • Evaluate Insurance Coverage • Property & Liability • Lead Paint & Pollution • Purchasing Coordinator Position RECOMMENDED CAPITAL PROJECTS Finance Department Capital Improvement Projects- Software Upgrades • $30K Finance • $30K Utility Billing RECOMMENDED IMPROVEMENT PACKAGES Finance Deportment • Certified Public Finance Officer Certification (CPFO) through the Government Finance Officers Association (GFOA) $2,350 • Affordable Care Act $6,007 • Part Time Cashier Position • Health Insurance 2/1/2014 • Full Time 6/1/2014 • Affordable Care Act $5,057: • Part Time Water Meter Service Worker • Health Insurance 2/1/2014 •Smarter City Project •Water Meter Replacement •Ambulance Revenue Summary and Accounting •Insurance Claims & Issues •Utility Bill Collection Issues •Debt Issues *Identity Theft Prevention Progra m *Ordinance Changes •Property Acquisitions and Sales • DMASWA * Billings for Damages to City Property •Grand River Center •Mystique Ice Center •Billing, Collections & Customer Support for: Water, Sewer, Refuse, Stormwater , Parking Ticket Collection & Transit •Leases • Assessments • Stormwater Billing • Sewer Connections • Sewer Billing •Damage to City Property Billings City Manager's Office •Budget Data •Treasury Update • Assistance for Debt Issues •Assessments *Animal Licensing Accounting •CDBG Assistance • Section 8 Support * Bridges Programs • Lead • IT System Support • Check, Utility Bills & Parking Ticket Printing •Loan Collections /Payments * Parking Tickets Collections • Leases Parking Accounting Landlord Association • Communicate Utility Billing Policites & Procedures AmeriCorps • Accounting/Reportin g • Grant Drawdown • Payroll Outreach Agencies (5 Major Agencies) • Utility Bill Payment Assistance Dubuque County-, • Property Owner Information • Property Assessments • Liens • Property Tax Collection • Parking Tickets Finance Dubuque Initiatives & Subsidiaries • Accounting /Reporting • Accounts Payable • Prepare Audit East Central Intergovernmental Association (ECIA) • Transit Grant Support • Administrative Support Dubuque Metropolitan Area Solid Waste Agency • Accounting/Reporting • Accounts Payable • Payroll • Treasury Local Colleges /Universities • Internship 22 Thank You For Your Time!! Questions Are Welcome