Mediacom Communications Company_Rate IncreaseJanuary 17, 2014
Mr. Kevin Firntahl
City of Dubuque
50 W. 13th Street
Dubuque, Iowa 52001 -4864
RE: Installation and Activation Fees
Dear Mr. Firntahl:
RECEIVED
14 JAN 22 PM 3:45
City Clerk's Office
Dubuque, IA
At Mediacom, the customer experience is important. In recent years, Mediacom has improved
the customer installation experience by implementing night and weekend appointments and
offering 30- minute arrival windows2. These innovations and improvements, as well as associated
business costs, necessitate adjustment in our installation rates. Accordingly, on or about
February 22, 2014, the following rate changes will be implemented:
In addition, on or about February 22, 2014, Mediacom will begin to charge all new customers an
activation fee of $10.00 to help offset back office and provisioning costs associated with setting
up a new customer in our system.
We look forward to continuing to serve you and your community's telecommunications needs.
If you have any questions, please contact me directly at 319- 395 -9699 ext.3461 or by e -mail
lgrassley@mediacomcc.com
Sincerely,
e Grassley
Senior Manager, Government Relations
2 30- minute arrival windows are not available in all areas and available on a limited basis.
Current Fee
New Fee
Prewired TV installation
$27.50
N/A
Unwired aerial TV installation
$41.99
N/A
Unwired underground TV installation
$41.99
N/A
Standard phone installation
$39.95
N/A
Standard Internet installation
$59.95
N/A
Wired Ultra Internet installation
$99.00
N/A
Wireless Ultra Internet installation
$149.95
N/A
Service installation fee for single service
N/A
$49.99
Service installation fee for two services
N/A
$74.99
Service installation fee for three services
N/A
$99.99
In addition, on or about February 22, 2014, Mediacom will begin to charge all new customers an
activation fee of $10.00 to help offset back office and provisioning costs associated with setting
up a new customer in our system.
We look forward to continuing to serve you and your community's telecommunications needs.
If you have any questions, please contact me directly at 319- 395 -9699 ext.3461 or by e -mail
lgrassley@mediacomcc.com
Sincerely,
e Grassley
Senior Manager, Government Relations
2 30- minute arrival windows are not available in all areas and available on a limited basis.