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FY 15 Budget Presentation_Emergency CommunicationsFY2015 BUDGET PRESENTATION EMERGENCY COMMUNICATIONS FEBRUARY 24T ", 2014 11 DUBUQUE COlYI1V[UNICATIONS Communication Center Manager Mark Murphy Lead Dispatcher Dan Bannon Lead Dispatcher Joe Young Lead Dispatcher Julie Rooney Full Time Amy Am berg Dennis Boge John Callahan Jessica Gamble Bob Gednalski Brenda Hernandez Angie Jones Jennifer Snyder STAFFING Part Time Andy Francois Kristin Frost Rich Kapparos Lisa Lugrain Jennifer Welsh Vacancy Any special notes th subscriber has provided are highlighted here Icons are active when information or capability is available for that call ■ 951 -9619 El 1119-_,13-33915 0 09:16:43 ■ Summary view displays indicators of what information is available. Other tabs allow you to select portion of profile to view, or click upside down triangle to open info from summar view Smart911 Profile People Addresses Vehicles Other I'A Denise: SMS Requested, Deaf Matthew Smithfield Gender Age Med Rescue Photo Notes IM 43 0 V Owen Smithfield M 4 V Denise Smithfield F 44 a V Address Type 50 Speen Street - Framingham MA - 01701 House - Single Family 123 Yawkey Way - Boston MA - 02215 Office I Commercial V 2010 Honda 2008 Subaru Oddyssey Outback 7 Other Information Animals FmQropnry Contacts • Medical data includes allergies, medical conditions • Rescue data includes any dispatch related issues (e.g. oxygen, over 300 Ibs) • Addresses displayed are self reported — not from ALI PEOPLE INFO L. Copy Profile Copy Ticket About Any special notes (alerts) the subscribe has provided are highlighted here Navigate between persons with the expansion controls u.11 Other Denise: SMS Requested, Deaf Gender P.9ed Rescue Matthew Smithfield Prin Age: Gender: Contact L Language: — OB 03-07 -1970) 0 M Height: 5 7° Weight: 160 lbs Eyes: Blue Hair: Gray Phone: 919 95 Ml SMS? House - Single Fa 43 een Street - Framingham MA 01701 Office Commercia . ey Way - Boston MA 02215 PIN: 123 Driver License: -- Blood Type: — Organ Donor: -- Carrier Sprint Owen Smithfield 4 0 Phones icon indicates call associated" with which people in profile u • Medical data includes allergies, medical conditions • Rescue data includes any dispatch related issues e.g. oxygen, over 300 Ibs) • Addresses displayed are self reported — not from ALI ADDRESSES INFO jM Copy Profile Copy Ticket 1111 About 50 Speen Street - Framingham MA - 01701 Color: Yellow Beclroom( #): 3 One or more bedrooms are above the main entrance House - Single Family Siding: Wood Floors ( #): 2 Number of Residents: 123 Yawkey 4 Boston MA - 02215 Office Commercial Special access notes and other pertinent info is listed here If multiple addresses have been registered, you can navigate expansion controls VEHICLE INFO 1+ Copy Profile Copy Ticket crj About Smart911 Profile 2010 Color: Silver Honda People Addresses Plate #: MAS -2413 Oddyssey Vehicles State: MA 2008 Color: Green Subaru Outback Plate #: NSB -74B State: MA If multiple vehicles have been registered, you can navigate expansion controls OTHER INFO ,14.. Copy Profile 5, Copy Ticket I® About t. 919 951 -9619 0 11192013 -33915 O 09 :16:43 ■ Safe, Secure. Connected.'" • It. Smart911 Profile Animals Animal Type: PET Weight: 20 Vet: Dr Van bevern Redipet Animal Clinic 5 085551 21 2 People Addresses Name: Ruffles Vehicles Species: Dog �o P Q Other A. Emergency Contacts Name: Ruth Smithfield Phone: (508) 555 -1212 (HOME) Relationship: Family Contact Information /Notes: Matthew Smithfield's mother - lives on South Road in Framingham. Phones Phone: 919951 -9619 (M) SMS? ✓ Carrier: Sprint The Other Info displays: • Animals including pictures • Emergency Contacts • All of the phones associated with the profile Use expansion controls to open or collapse the particular areas in this section www.smart9i .com • ➢ Smart 911 ➢ Auditing of 911 Medical Calls ➢ 911 Tapes for Court Purposes & Testimony ➢ Continued "911 in the Schools" Program - expand into County and all Dubuque Area Schools ➢ New CAD Software Go Live May 2014 ➢ Warrant/No Contact Order Validations (3300) ➢ All portable radios replaced Law /Fire /EMS ➢ 911 Center /EOC Needs Assessment Completed � ACCOMPLISHMENTS FY14 Revised (Fall) FY13 Actual Police Fire Sheriff • County Fire /EMS • Community Law • Comm. Center Totals 56,434 4,890 18,042 1,863 9,546 6,029 . 6 % . 56% 2.69 % 1.11% 9.77% 7.4% 56,097 4,863 17,569 1,843 8,697 5,614 96,804 2.19% 94,683 PROJECTED CHANGES IN CALLS FOR SERVICE 911 CALL HISTORY 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 911 Calls FY09 FY10 FY11 FY12 FY13 �Landline Wireless -Total 29,059 29,466 30,133 29,769 26,798 22,853 22,886 20,180 21,318 1T2;0 9,548 8,879 8,148 7,280 6,883 FY09 FY10 FY11 FY12 FY13 �Landline Wireless -Total ANSWER TIME FOR 911 Range of Answer Times for Emergency 911 Calls Total Number of 911 Calls 29,769 0.0 -10 Sec • 10.001 -20 Sec 20.001 -30 Sec • 30.001 + Sec 3.33% 0.42% kid i, • 'fir *11'44 Ili~ J L'ri 4 • •!il.�ihM W 96.09% .,F Total Phone Calls Handled by Communications Center Fiscal Year 2013 193,257 Calls I I I I M 1 1 11111111 0 1) 1� 1 I ;V 1 I� 1 m 1 Lc, 11111111 11111111 20,000 18,000 16,000 = 14,000 12,000 10,000 8,000 6,000 4,000 2,000 9' ,' ti� by 1, tiz y� ti' y� ti' !;b t;0 � QJ�; gel o � 061 �� rs mat PQc \ I 0 IN on Emergency Calls ■911 Calls ANSWER TIME ALL LINES Range of Answer Times for All Emergency and Non Emergency Calls Total Number of Calls: 208,416 —0 -10 Sec 96.39% • 10.001 -20 Sec • 20.001 -30 Sec —30.001 + Sec 3.10% .38% .13% $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $0 $558,270 $557,806 $533,075 $544,138 $513,588 $507,704 $517,040 $433,781 $406,469 $50,566 $52,482 $19,487 II- $54,029 $57,013 • $59,147 $102,931 $60,836/ FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 S Landline f Wireless f Tota l 'IM'''.- 911 SURCHARGE FUNDS IMPROVEMENTS Computer Tablet monitor call levels away from office access computer away from office assist citizens with Smart 911 entry Questions?