Mediacom Communications Company CorrespondenceMediacom
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March 19, 2014
Mr. Kevin Firntahl
City of Dubuque
50 W. 13th Street
Dubuque, Iowa 52001-4864
Dear Mr. Firntahl:
RECEIVED
14MAR 25 AMU: 06
City Clerk's Office
Dubuque, IA
The purpose of this letter is to inform you that, on or about May 1, 2014, Mediacom will
be implementing a Non -Standard Converter Fee of $5.00 per month.
This fee will be applied to all customers who rent a DVR box from Mediacom, but
choose to cancel their DVR service subscription without returning their DVR box to
Mediacom. The Non -Standard Converter Fee will remain in place until the customer
returns the DVR box and/or exchanges the DVR box for a standard set top box.
In conjunction with this change, Mediacom will be standardizing the Electronic
Reactivation of Account and Electronic Change of Service Fees at rates of $2.00
companywide.
If you have any questions, please contact me directly at 319-395-9699 ext. 3461 or
1 rassle c mediacomcc.com
Sincerely,
Lee Grassley
Senior Manager, Government Relations
Mediacom Communications Corporation
6300 Council St. NE ® Cedar Rapids, IA 52402
319-395-7801 ® Fax 319-393-7017