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Emergency Communications Fiscal Year 2016 Budget PresentationCity of Dubuque Public Hearings # 3. ITEM TITLE: SUMMARY: SUGGESTED DISPOSITION: Copyright 2014 Emergency Communications Fiscal Year 2016 Budget Presentation ATTACHMENTS : Description ❑ Emergency Communications FY 16 Recommended Budget Type Supporting Documentation Emergency Communications Center -56- EMERGENCY COMMUNICATIONS Budget Highlights Employee Expense Supplies and Services Machinery and Equipment Total Operating Revenue Debt on Communications Tower abated with Sales Tax 20% Fund Property Tax Support Percent Increase (Decrease) Personnel - Authorized FTE FY 2013/14 Actual 1,218,596 67,011 6,715 1,292,322 420,283 21,186 872,039 FY 2014/15 Adopted 1,255,222 68,462 1,632 1,325,316 447,037 20,898 878,279 16.25 16.25 FY 2014/15 Amended 1,264,762 75,366 2,632 1,342,760 447,037 20,898 895,723 FY 2015/16 Recomm'd 1,251,383 73,481 1,324,864 449,946 20,610 % Change from Adopted FY 2014/15 - 0.3% 7.3% 0.0% 0.0% 0.7% - 1.4% 874,918 (3,361) - 0.4% 16.25 16.25 Improvement Package Summary 1 of 4 This improvement package would provide for an additional full-time Public Safety Dispatcher (0E -09F). This would increase staffing levels to a minimum of three full-time dispatchers and provide coverage during all hours of the day. With this improvement package we will still maintain having four full-time Public Safety dispatchers Saturday through Monday from 3:00 pm — 1 am, including shift differential. This would relate to Top Priority of Staffing Levels of City Staff as well as goal of Planned and Managed Growth. The need for the additional personnel is due to the increase of calls for service, increasing severity of calls and additional time processing calls with the Emergency Police and Emergency Fire Dispatching Protocols. Emergencies happen at all hours of the day and the ones that happen during the two person staffing hours can stress and hinder dispatching capabilities. As the Police Department adds new officers and County Law agencies are growing in staff, it creates more radio traffic for the dispatchers and it takes more time to answer and process phone calls from citizens. The dispatchers are now required to validate all warrants and domestic orders on a yearly basis which creates more work for the dispatchers. This increases the amount of paperwork that is required to be run and read to validate all warrants and domestic orders which affects customer service of calls. Also with the purchase of the Emergency Police and Emergency Fire Dispatch protocols, it will now take longer time for each dispatcher to process calls to get the best response to the citizens of Dubuque and Dubuque County. There are also officer and citizen safety issues when only two dispatchers are working and one has to leave the room for a period of time and officers call in or an Emergency Medical Dispatch phone call comes in and ties up that dispatcher for all other phone calls and officer radio traffic. -57- Related Cost: $77,541— Tax Funds — Recurring Related Revenue: $25,847 — Dubuque County -Joint Communications Net Cost: $51,694 Property Tax Impact: +$.02291+.21% Activity: Emergency Communications Recommend - No 2 of 4 This improvement package would provide for an additional full-time Public Safety Dispatcher (0E -09F). If improvement package #1 is funded, this improvement package would increase staffing levels to four full-time dispatchers on Sunday during busy hours and daytime hours during the week. This would relate to Top Priority of Staffing Levels of City Staff as well as goal of Planned and Managed Growth. The need for the additional personnel is due to the increase in calls for service, increase in severity of calls, additional time processing calls with the Emergency Police and Emergency Fire Dispatching Protocols, and additional paperwork. Both the Police and Sheriff departments have increased the amount of officers and deputies they have on patrol during daytime hours. This causes increases in radio traffic and calls for service which creates additional paperwork for dispatchers. Warrant entries, warrant validations, criminal histories, vehicle registrations and driver license checks all increase due to the additional patrol units. Dispatch is now required to validate all warrants and domestic orders on a yearly basis which causes increased workload due to the paperwork required to be run and read to validate all warrants and domestic orders. The amount of time it takes to get the information from callers provided to the officers is increasing each year due to the severity of the calls. Also with the purchase of the Emergency Police and Emergency Fire Dispatch protocols, it will now take longer time for each dispatcher to process calls to get the best response to the citizens of Dubuque and Dubuque County. There are also officer and citizen safety issues when only two dispatchers are working and one has to leave the room for a period of time and officers call in or an Emergency Medical Dispatch phone call comes in and ties up that dispatcher for all other phone calls and officer radio traffic. Related Cost: $77,541 — Tax Funds — Recurring Related Revenue: $25,847 — Dubuque County -Joint Communications Net Cost: $51,694 Property Tax Impact: +$.02291+.21% Activity: Emergency Communications Recommend - No 3 of 4 This improvement package would provide for a full-time Assistant Manager (GE -32F) for the Emergency Communications Center. The Assistant Manager would be in charge of creating and updating departmental Standard Operating Guidelines, working towards the Communications Center becoming an accredited agency, training and education for the Communications. In addition, this position would develop and implement a quality assurance program to make sure that citizens and visitors of Dubuque and Dubuque County are receiving the best assistance available, assist in developing and implementing strategies to improve morale, oversee scheduling and filling of shifts, oversee State Terminal Agency Coordinator responsibilities, and maintain working relationships and assess the needs of all agencies that the Communications Center works with. The non-recurring cost includes a workstation ($1,200); computer ($2,100); Dale Carnegie training ($1,800); smartphone ($437) and a one-time 40 hour training ($600). Related Cost: $93,804 — Tax Funds — Recurring Related Cost: $ 6,137 — Tax Funds — Non -Recurring Related Revenue: $33,314 — Dubuque County -Joint Communications Net Cost: $66,627 -58- Recommend - No Property Tax Impact: +$.0295/+.27% Activity: Emergency Communications 4 of 4 This improvement package would provide for consulting services to assist in writing Standard Operating Procedures for Communications Center. This would provide uniform policies for all staff which would create improved working conditions. Related Cost: $ 9,500— Tax Funds — Non -Recurring Related Revenue: $ 3,167— Dubuque County -Joint Communications Net Cost: $ 6,333 Property Tax Impact: +$.0028/+.03% Activity: Emergency Communications Significant Line Items at Maintenance Level (Without Recommended Improvement Package) Employee Expense Recommend - No 1. The City wage plan for non -bargaining unit employees will not increase and bargaining unit employees will receive a 2.25% wage increase in FY 2016. 2. The Iowa Public Employee Retirement System (IPERS) City contribution remains at 8.93% and the employee contribution remains at 6.18% in FY 2016. 3. The City portion of health insurance expense decreased from $1,190 in FY 2015 to $1,040 in FY 2016 per month per contract, resulting is a savings of $23,400. 4. Overtime expense remains at $5,391 in FY 2016. 5. FY 2016 is the fourth year that eligible retirees with at least twenty years of continuous service in a full-time position or retired as a result of a disability and are eligible for pension payments from the pension system can receive payment of their sick leave balance with a maximum payment of one -hundred twenty sick days payable bi-weekly over a five year period. This increase in sick leave payout expense increased the Emergency Communications budget from $1,048 in FY 2015 to $1,875 (for one employee) in FY 2016. Supplies & Services 6. Office Equipment Rental remains at $15,696 in FY 2016 based on FY15 actual cost of $15,696 for the rental of the T-1 line provided by the state through the National Crime Information Center/Iowa Computer (NCIC) The direct line provides the City with access to the computer system for law enforcement related items such as but limited to wanted/missing person, vehicle registrations, driver's licenses, and other law enforcement information from Iowa and nationally. The State sets the rates and the monthly charge remains at $1,308 in FY 2016. 7. Mileage increased from $450 in FY 2015 to $600 in FY 2016 based on FY 2014 actual of $632 and an increase in the number of county schools that participated in the "911 in the Schools" program. -59- 8. Telephone increased from $5,007 in FY 2015 to $8,220 in FY 2016 based on Century Link no longer supporting the Centrex Phone system that the Dubuque Law Enforcement Center utilized. The administrative lines are also used as emergency lines and could not be put on the Shoretel system when the Dubuque Law Enforcement Center switched phone systems in FY15. The administrative lines had to be converted to basic wireline telecommunication lines which cost $45 per month for each of the 13 lines ($7,020 annually). In FY 2014 the administrative lines cost $310 per month or $3,720 annually. 9. Software License increased from $9,436 in FY 2015 to $10,861 in FY 2016 due to an increase in the Priority Dispatch Emergency Police Dispatch/Emergency Fire Dispatch annual maintenance of $1,425. Machinery & Equipment 10. Computers are replaced through 911 surcharge funds. It is important to note that most of the Equipment for the 911 center comes from 911 Board which is a County -wide Board. Debt Service 11. In FY 2012 GO Bonds were issued for the communications tower relocation with annual debt service of $20,610 abated with Sales Tax Construction (20%). Revenue 12. The Joint Communications Payment represents the amount Dubuque County pays for the support of the 911 center. It is 1/3 of the total operating estimate for FY 2016 of $448,446 (FY 2015 was $445,537). As the expenses increase, so does the County's share. -60- EMERGENCY COMMUNICATIONS DEPARTMENT MANAGER (1.00 FTE) J LEAD DISPATCHERS (4.00 FTE) PUBLIC SAFETY DISPATCHERS (11.25 FTE) -61- EMERGENCY COMMUNICATIONS Ensure the appropriate response is dispatched that meets or exceeds the expectations and needs of the public that is requesting service through effective and efficient dispatching of emergency personnel to the scene. Expenditures and Budget Highlights Employee Expense Supplies and Services Machinery and Equipment Total Operating Revenue City Manager's Office Emergency Communications Resources by Department Debt on Communications Tower abated with Sales Tax 20% Fund FY 2013114 FY 2014/15 Actual Adopted 1,218,596 67,011 6,715 1,255,222 68,462 1,632 1,292,322 1,325,316 420,283 447,037 21.186 Property Tax Support 872,039 Percent Increase (Decrease) 20 898 878,279 Personnel - Authorized FTE 16.25 16.25 -62- and Category FY 2014/15 FY 2015116 Amended Recomm'd 1,264,762 75,366 2,632 1,251,383 73,481 1,342,760 1,324,864 447,037 449,946 20.898 20.610 895,723 874,918 16.25 16.25 % Change from Adopted FY 2014115 -0.3% 7.3% 0.0% 0.0% 0.7% -1.4% (3,361) -0.4% EMERGENCY COMMUNICATIONS SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND PEOPLE LEADING TO OUTCOMES PEOPLE The Communications Center works with citizens and emergency response personnel to make sure that the needs of the citizens are answered. *' PLANNING The Communications Center works with different agencies in the Dubuque area to ensure that all emergency needs are provided when requested by citizens and visitors of Dubuque. PARTNERSHIPS The Emergency Communications Department partners with many city, county and state departments as well as 11 non -profits and organizations though -out the city and county to provide quality services that are consistent with the City Council goals and priorities. -63- EMERGENCY COMMUNICATIONS Overview The Emergency Communications Center employees are the first of the first responders. We are committed to answering all 9-1-1 and non -emergency calls with professionalism, integrity and compassion while efficiently dispatching police, fire and emergency medical services. Customer service is essential to our success, so we treat each caller with empathy and respect. Our dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information. Dubuque County 9-1-1: always there, always ready. The Emergency Communications Center is also the afterhours answering point for most city services. The Communications Center is responsible for all the 911 phone and radio equipment used in Dubuque County. Service is provided 24 hours a day, 7 days a week. Funding Summary FY 2013/14 Actual FY 2014/15 Adopted FY 2015/16 Recommended Expenditures $1,292,322 $1,325,316 $1,324,864 Resources $420,283 $447,037 $449,946 Position Summary FY 2015/16 FTE's Emergency Communications Manager 1.00 Lead Public Safety Dispatcher 4.00 Public Safety Dispatcher 11.25 Total FTE's 16.25 Supporting City, Organization and Community Goals Partnering for a Better Dubuque ■ Public/Private partnership to provide County wide communications Improved Connectivity — Transportation and Telecommunications ■ Communication for entire county ■ Emergency Medical Dispatch and Emergency Fire Dispatch protocols -uniformity of questioning for all calls meaning better information for responders. ■ New Sungard Computer Aided Dispatch software -reliable software to help get quicker response for calls for service. Social/Cultural Vibrancy ■ Engage with citizens for request for services ■ Engage with children and tour groups to provide 911 education -64- rEmergency Communications The Dubuque Emergency Communications Center strives to answer and dispatch calls within national guidelines and to dispatch appropriate personnel in order to provide the best outcomes and upmost safety to the citizens of Dubuque. Goals - Provide expedient and effective handling of emergency calls including phone handling and radio dispatching of proper response units. Provide community outreach and education to the public to ensure appropriate use of 911. EMERGENCY COMMUNICATIONS Performance Measures Ob ective: 96% of all calls answered in 10 seconds or less Quicker response times for dispatch result in quicker response times for agencies involved and quicker citizens get requested setvices. Range of Answer Times for All Emergency and Non Emergency Calls Total Number of Calls: 184,887 0.36% 3.02% 0.11% 0 0-10 Sec 96.51% • 10.001-20 Sec 3.02% 20.001-30 Sec .36% • 30.001 + Sec .11% -65- 96.51% EMERGENCY COMMUNICATIONS 96.21% of all 911 calls are answered in 10 seconds or less (National Average is 90%) Range of Answer Times for Emergency 911 Calls Total Number of 911 Calls 27,320 0.0-10 Sec ■ 10.001-20 Sec 20.001-30 Sec ■ 30.001+Sec 3.38% 0.32% 0.09% tst.: • r0.4374441 - 14.'l 144. • 'rJ '" 144. 'rJ '" 14. . . •i►e�yrlq. v', !'}•?syr `�'w. 4,":14 ": rq.� j•r may` vi rq.�'itii 4Ni � r y+ t;l .14. uk: 96.21% Objective: Calls for Service -These are the number of calls dispatched by the Communications Center for each agency or group of agencies. Below is a chart of Total Calls for Service dispatched by the Dubuque Communications Center for FY13 and FY14 with the FY15 being the average change over the last 5 years added to the FY14 numbers FY13 FY14 FY15 Revised Dubuque Police 56,097 54,274 54,310 Dubuque Co Sheriff 17,569 19,381 20,094 Dubuque Fire 4,863 5,291 5,357 County Fire* 1,843 1,936 1,997 County Law ** 8,697 8,560 9,431 Communications Center 5,614 5,338 5,766 Total 94,683 94,780 96,955 -66- EMERGENCY COMMUNICATIONS *County Fire- Asbury Fire, Bernard Fire, Cascade Fire, Cascade Ambulance, Centralia/Peosta Fire, Dyersville Fire, Dyersville Ambulance, Epworth Fire, Farley Fire, Farley Ambulance, Holy Cross Fire, Key West Fire, New Vienna Fire, Sherrill Fire, and Worthington Fire. **County Law -Asbury, Cascade, Epworth, Farley, Dyersville, New Vienna and Peosta Police Departments. Not only is the total number of calls increasing but the time to process these calls is increasing due to severity of each call. This in turn, requires more manpower hours to handle these calls increasing the daily operations of all the staff of the Communications Center. Objective: Education and outreach -To continue to teach the public appropriate use for 911 communications. Several 911 Public Safety Dispatchers and Supervisors travel to different schools in the City of Dubuque and Dubuque County and teach 1st grade students how to use and the proper reasons to call 911. This is a 40 minute presentation where the kids watch a video and get hands on practice with how to call 911 from non-functioning phones. FY13 FY14 Number of schools In Dubuque City/County presented class to 13 21 Number of classes taught 25 50 Number of students 479 1009 The Communication Center also host tours from many groups such as Cub Scouts, Girl Scouts and even tours of high school students that are out looking at different areas of public safety. The Communication Center Manager also spends a half day presenting 911 safety tips and information about 911 to all 5t graders from all Western Dubuque Community Schools. -67- Recommended Operating Revenue Budget - Department Total 12 - EMERGENCY COMMUNICATIONS Fund Account Account Title FY13 Actual FY14 Actual FY15 Adopted FY16 Recomm'd Revenue Revenue Budget Budget 100 46120 COUNTY PAYMENT - JT COMM 403,391 413,286 445,537 448,446 46 - LOCAL GRANT AND REIMBURSE 403,391 413,286 445,537 448,4461 100 51983 COPY FEES 3,350 2,720 1,500 1,500 I 51 - CHARGES FOR SERVICES 3,350 2,720 1,500 1,500 I 100 53620 REIMBURSEMENTS -GENERAL 6 30 0 0 53- MISCELLANEOUS 6 30 0 0 400 59350 FR SALES TAX CONSTRUCTION 6,270 21,180 20,898 20,610 59 -TRANSFER IN AND INTERNAL 6,270 21,180 20,898 20,610 12 - EMERGENCY COMMUNICATIONS TOTAL 413,017 437,216 467,935 470,556 -68- Recommended Operating Expenditure Budget - Department Total 12 - EMERGENCY COMMUNICATIONS Fund Account Account Title FY13 Actual FY14 Actual FY15 Adopted FY 16 Recomm'd Expense Expense Budget Budget 100 100 100 100 100 100 100 100 100 100 100 100 61010 61020 61050 61070 61091 61099 61310 61320 61410 61415 61416 61660 FULL-TIME EMPLOYEES PART-TIME EMPLOYEES OVERTIME PAY HOLIDAY PAY SICK LEAVE PAYOFF WAGE ADJUSTMENT IPERS SOCIAL SECURITY HEALTH INSURANCE WORKMENS' COMPENSATION LIFE INSURANCE EMPLOYEE PHYSICALS 663,031 165,766 6,661 15,864 0 0 73,810 62,751 143,533 2,903 620 226 710,590 150,818 3,512 16,496 0 0 78,710 65,038 158,847 3,435 617 0 719,080 148,894 5,391 24,584 1,048 17,639 78,823 68,856 185,640 3,384 1,483 400 739,937 157,281 5,391 25,512 1,742 0 83,113 70,921 162,240 3,365 1,481 400 61 - WAGES AND BENEFITS 1,135,164 1,188,064 1,255,222 1,251,383 100 62010 OFFICE SUPPLIES 1,500 1,678 1,600 1,600 100 62030 POSTAGE AND SHIPPING 11 0 51 51 100 62061 DP EQUIP. MAINT CONTRACTS 1,504 2,427 3,376 3,718 100 62070 OFFICE EQUIP RENTAL 14,148 14,750 15,696 15,696 100 62090 PRINTING & BINDING 1,327 1,318 2,000 2,000 100 62110 COPYING/REPRODUCTION 2,614 3,710 2,614 2,597 100 62130 LEGAL NOTICES &ADS 443 375 445 445 100 62206 PROPERTY INSURANCE 435 674 708 844 100 62208 GENERAL LIABILITY INSURAN 6,917 6,965 7,174 6,944 100 62310 TRAVEL -CONFERENCES 3,415 3,260 7,500 7,500 100 62320 TRAVEL -CITY BUSINESS 1,454 1,191 2,000 2,000 100 62340 MILEAGE/LOCAL TRANSP 402 1,118 450 600 100 62360 EDUCATION &TRAINING 7,437 3,763 8,100 8,100 100 62421 TELEPHONE 5,007 4,394 5,007 8,220 100 62431 PROPERTY MAINTENANCE 0 151 830 830 100 62436 RENTAL OF SPACE 720 720 720 720 100 62611 MACH/EQUIP MAINTENANCE 0 12 275 275 100 62663 SOFTWARE LICENSE EXP 3,219 2,528 9,436 10,861 100 62667 INTERNET SERVICES 0 0 480 480 62 - SUPPLIES AND SERVICES 50,552 49,035 68,462 73,481 100 71120 PERIPHERALS, COMPUTER 0 0 1,072 0 100 71123 SOFTWARE 0 5,715 0 0 100 72418 TELEPHONE RELATED 0 0 560 0 71 - EQUIPMENT 0 5,715 1,632 0 400 74111 PRINCIPAL PAYMENT 400 74112 INTEREST PAYMENT 0 14,400 14,400 14,400 6,270 6,780 6,498 6,210 74 - DEBT SERVICE 6,270 21,180 20,898 20,610 12 - EMERGENCY COMMUNICATIONS TOTAL 1,191,986 1,263,994 1,346,214 1,345,474 -69- Recommended Expenditure Budget Report by Activity & Funding Sounce 12 - EMERGENCY COMMUNICATIONS EMERGENCY COMM. CENTER - 12100 FUNDING SOURCE: GENERAL Account FY13 Actual FY14 Actual FY15 Adopted Expense Expense Budget FY16 Recomm'd Budget EQUIPMENT 0 5,715 1,632 0 SUPPLIES AND SERVICES 50,552 49,035 68,462 73,481 WAGES AND BENEFITS 1,135,164 1,188,064 1,255,222 1,251,383 EMERGENCY COMM. CENTER 1,185,716 1,242,814 1,325,316 1,324,864 DEBT SERVICE - 12400 FUNDING SOURCE: DEBT SERVICE Account FY13 Actual FY14 Actual FY15 Adopted Expense Expense Budget FY16 Recomm'd Budget DEBT SERVICE DEBT SERVICE EMERGENCY COMMUNICATIONS TOTAL 6,270 21,180 20,898 20,610 6,270 21,180 20,898 20,610 $1,191,986.10 $1,263,993.98 $1,346,214.00 $1,345,474.00 -70- CITY OF DUBUQUE, IOWA DEPARTMENT DETAIL - PERSONNEL COMPLEMENT 12 EMERGENCY COMMUNICATION DIVISION FD JC WP -GR JOB CLASS 61010 Full Time Employee Expense 100 6600 GE -36 COMMUNICATIONS MANAGER 100 6575 GE -30 LEAD DISPATCHER 100 6500 OE -09 PUBLIC SAFETY DISPATCHER TOTAL FULL TIME EMPLOYEES 61020 Part Time Employee Expense FY 2014 FY 2015 FY 2016 FTE BUDGET FTE BUDGET FTE BUDGET 1.00 82,025 1.00 4.00 234,748 4.00 8.00 420,528 8.00 13.00 737,301 13.00 83,255 1.00 241,011 4.00 427,916 8.00 752,182 13.00 83,642 242,026 414,269 739,937 100 6500 OE -09 PUBLIC SAFETY DISPATCHER 3.25 148,818 3.25 151,127 3.25 157,281 TOTAL PART TIME EMPLOYEES 3.25 148,818 3.25 151,127 3.25 157,281 TOTAL EMERG. COMM. DIVISION 16.25 886,119 16.25 903,309 16.25 897,218 -71- ACCT Emergency Comm. 10012100 61010 10012100 61010 10012100 61010 Emergency Comm. 10012100 61020 CITY OF DUBUQUE, IOWA ACTIVITY PERSONNEL COMPLEMENT SUMMARY FD JC WP -GR POSITION CLASS Center -FT 100 6600 GE -36 100 6575 GE -30 100 6500 OE -09 Center -PT 100 6500 OE -09 Run Date: 01/15/15 FY 2014 FY 2015 FY 2016 FTE BUDGET FTE BUDGET FTE BUDGET COMMUNICATIONS MANAGER LEAD DISPATCHER PUBLIC SAFETY DISPATCHER Total 1.00 4.00 8.00 13.00 82,025 234,748 420,528 737,301 1.00 4.00 8.00 13.00 83,255 241,011 427,916 752,182 1.00 83,642 4.00 242,026 8.00 414,269 13.00 739,937 PUBLIC SAFETY DISPATCHER 3.25 148,818 3.25 151,127 3.25 157,281 Total 3.25 148,818 3.25 151,127 3.25 157,281 TOTAL EMERGENCY COMMUNICATION DEPARTMENT 16.25 886,119 16.25 903,309 16.25 897,218 -72- Capital Improvement Projects by Department/Division EMERGENCY COMMUNICATIONS CIP Capital Improvement Project FY 13 Actual FY 14 Actual FY 15 Adopted FY 16 Recomm'd Number Title Expense Expense Budget Budget 1002186 EM ERG DISPATCH PROTOCOLS 59,994 29,997 0 0 1022354 911 CTR NDS ANALYSIS STDY 44,845 4,815 0 0 3502353 RADIO EQUP TOWER RELOC 905 95,926 0 0 EMERGENCY COMMUNICATIONS TOTAL 105,744 130,738 0 0 -73- City of Dubuque Recommended Capital Improvement Program Summary Fiscal Year 2016-2020 PROGRAM/DEPT PROJECT DESCRIPTION SOURCE OF FUNDS FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 TOTAL PAGE EMERGENCY COMMUNICATION Public Safety Replace Radio System GO Borrowing (ST $ $ $ 3,239,966 $ 20%)/Dubuque County New Emergency Communication / DRA Distribution/Dubuque $ $ $ $ Emergency Operations Center County Communications Center Alarm DRA Distribution $ $ $ $ Monitoring System Total- Emergency Communication $ - $ - $ 3,239,966 $ -74- $ $ 3,239,966 6 30,303 $ 30,303 8 18,540 $ 18,540 9 48,843 $ 3,288,809 DUBUQUE COIV[MUNICAT[ONS Communication Center Manager Mark Murphy II Lead Dispatcher Joe Young Lead Dispatcher Jessica George Lead Dispatcher Julie Rooney Organizational Chart Full Time Amy Amberg Dennis Boge John Callahan Jessica Gamble Bob Gednalski Brenda Hernandez Angie Jones Jennifer Snyder Andy Francois Rich Kapparos Lisa Lugrain Carrie Schreyer -new Jennifer Welsh Vacancy • New Computer Aided Dispatch -Live August 19th 2014 7s Additional reports available Law & Fire 7s Text messaging paging to County Fire Departments • "911 in the Schools" 7s 20 schools 7s 30 classrooms 7s 1009 students • Traffic Camera Monitoring in addition to City Security Camera Monitoring • Portable Radio Replacement Completed Accomplismnents 4(U v-ci0 ...a -err -Vert 14- ." 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Center Totals 1-" r 54,310 5,537 20,094 11997 91431 5,766 54,274 5,291 19,381 1,997 8,560 5,338 96,955 2.19% 94,780 ecwc' Lfl anges in Calls for Service 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 911 Calls 29,059 29 66 30,133 29,769 30,020 24,139 20,180 21,318 : ,:: 8,879 8148 7 280 ','' 5,881 FY10 FY11 FY12 FY13 911 Call History FY14 Landline Wireless Total O 1 fimL 9<, A 0 6 th j'k ,fig T L V �l n F 9445 I V CIS l*, 14,834 MI= 2,166 13,469 2,261 13,134 MMMMM 2,049 11 976 2,249 12167 2,349 13 442 2,028 2,085 2,090 11,615 MM IIMM 12,209 :12,976 EN I1 2,458 13 423 CD N ;F 6h 00 i-, i -i i -i i -i �-k o O O O :d N tiP 6h CO © © © © © © © © O © © © © © slleD A3ua aauia uoN ■ 4WD LSS'I S1 Range of Answer Times for All Emergency and Non Emergency Calls Total Number of Calls: 184,887 0-10 Sec 96.51% ■ 10.001-20 Sec 3.02% ❑ 20.001-30 Sec .36% 30.001 + Sec .11% 96.51% Answer Time All Lines $600,000 i $5:2 3,075 $569,52 $558,270 $517,040 $500,013,588 AI $400,000 $544,138 $557,80.$514,623 $507,704 $503,777 $487,125 $494,617 $455,476 $433,781 $558,416 $509,400 $406,469 $300,000 41111 $200,000 $386,804 $100,000 7 $0 $50,566 $54,029 $19,487 $52,482 $59,147 $57,013 $60,836 $171,612 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 911 Surcharge Funds —Landline Wireless Total Phone Upgrade Emergency Police/Emergency Fire Dispatch Protocols Mobile Radio Replacement - Law Enforcement New reports for all departments Radio Needs Assessment FY 16 911 Center Remodel/Relocate/New Building Text to911 FY 15 & Beyond 7s June 30th 2018 - S3.6-7 million Private -Public partnership --S3.6 Million County Owned --S7 million 7s P25 Compliant --FCC Mandate - Does not include upgrade cost for Communication Center remodel -relocate. FY 15 & Beyond Nature 911 Hangups Agency Assist Ambulance 1st Resp Hot/Cold Ambulance All Units Hot Ambulance non Emergency Animal Miscellaneous Business/residence Check Case Follow Up Citizen Assist Commitment Criminal Mischief Cold Disturbance Verbal Domestic Violation Cold Extra Attention Fire Hazmat Major investigation MVC Hit & Run Property Damage MVC Hazard Rpt Self init CFS Total % Total 0 0 3 3 2% 0 1 0 1 1% 0 0 1 1 1% 0 0 4 4 2% 0 0 1 1 1% 0 1 1 2 1% 0 39 0 39 20% 0 10 0 10 5% 0 1 1 2 1% 0 1 0 1 1% 0 1 1 2 1% 0 0 1 1 1% 0 1 0 1 1% 0 8 0 8 4% 0 0 1 1 1% 0 1 7 8 4% 0 0 1 1 1% 0 0 3 3 2% New Reports for Agencies Questions?