Emergency Communications FY 2017 Budget Presentation Copyright 2014
City of Dubuque Public Hearings # 2.
ITEM TITLE: Emergency Communications FY 2017 Budget Presentation
SUMMARY:
SUGGESTED DISPOSITION:
ATTACHMENTS:
Description Type
Emergency Communications FY17 Recommended Supporting Documentation
Budget
Emergency
Communications
Center
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EMERGENCY COMMUNICATIONS
%Change
FY 2014/15 FY 2015/16 FY 2015/16 FY 2016/17 from Adopted
Budget Highlights Actual Adopted Amended Recomm'd FY 2015/16
Employee Expense 1,248,700 1,289,539 1,289,539 1,403,528 8.8%
Supplies and Services 52,987 73,481 73,481 71,176 -3.1%
Machinery and Equipment 1,317 - - 570 100.0%
Total 1,303,004 1,363,020 1,363,020 1,475,274 8.2%
Operating Revenue 438,510 462,663 462,663 500,278 8.1%
Debt on Communications
Tower abated with Sales Tax
20% Fund 20,900 20,610 20,610 21,078 2.3%
Property Tax Support 864,494 900,357 900,357 974,996 74,639
Percent Increase (Decrease) 8.3%
Personnel -Authorized FTE 16.25 16.75 16.80 17.30
Improvement Package Summary
1 of 4
This improvement package would provide for an additional full-time Public Safety Dispatcher (0E-09F).
This would Increase staffing levels to four persons on Sunday during busy hours and daytime hours
during the week due to increase in calls for service, increase in severity of calls, additional processing
time on calls due to Emergency Police Dispatch and Emergency Fire Dispatch, and additional
paperwork. The Dubuque Police, the Sheriff's Departments and County Law Enforcement agencies
have increased the amount of people they have on patrol during the daytime hours. This causes
increase in radio traffic and calls for service that creates more work for dispatch. With the increase of
officers/deputies this creates an increase in the amount of paperwork dispatchers are required to
handle. Warrant entries, warrant validations, criminal histories, vehicle registrations and driver's license
checks all increase because of the additional patrol units. We also are required to validate all warrants
and Domestic Orders on a yearly basis creating more work for all the dispatchers. This makes the
dispatchers busy throughout their entire shift due to the amount of paperwork that they are required to
run and read to validate all warrants and domestic orders. Because of the additional paperwork, the
customer service is affected. The amount of time it takes to get the information from the callers is
increasing each year due to the severity of the calls. Also with the installation of the Emergency Police
and Emergency Fire Dispatch protocols, it will now take longer time for each dispatcher to process calls
to get the best response to the citizens of Dubuque and Dubuque County. When emergencies occur
during lower staffing times it creates citizen and officer safety issues when the staffing levels cannot
answer all phone call, or answer officers, because of the high level of phone and radio traffic that is
occurring during the emergency.
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Related Cost: $80,471—Tax Funds — Recurring Recommend - No
Related Revenue: $26,824— Dubuque County-Joint Communications
Net Cost: $53,647
Property Tax Impact: +$.02271+.20%
Activity: Emergency Communications
2 of 4
This improvement package would provide for a full-time Assistant Manager (GE-32F) for the
Emergency Communications Center. This position would assist in managing all aspects of the
Department. The Assistant Manager would be instrumental in the development of Standard Operating
Guidelines and working towards the Communications Center becoming an accredited agency. This
position would also be responsible for making sure that dispatchers are properly trained and are getting
the additional training that is needed. This position would develop and implement a quality assurance
program to make sure that the citizens of, and visitors to, Dubuque and Dubuque County are receiving
the best assistance available. With the installation of Emergency Police and Emergency Fire Dispatch,
we are required to audit multiple calls per dispatcher per month. This position would This person would
take some of the workload off of the Lead Dispatchers allowing them more time to assist the needs of
the Citizens of Dubuque. The Assistant Manager would assist in developing and implementing
strategies to increase the morale in the Center. This position would oversee scheduling and filling of
shifts, oversee and take State Terminal Agency Coordinator responsibilities, decreasing some of the
workload off staff. This position would maintain contact with all agencies that the Communications
Center works with and assist in making sure all these agencies needs are met. This position would
assist in finding better and more efficient procedures to provide the best assistance for citizens and end
users. The non-recurring cost includes a workstation ($1,500); computer and software ($9,434); Dale
Carnegie training ($2,100); smartphone ($520) and a one-time 40 hour training ($400).
Related Cost: $96,043— Tax Funds — Recurring Recommend - No
Related Cost: $13,954— Tax Funds — Non-Recurring
Related Revenue: $36,666— Dubuque County-Joint Communications
Net Cost: $73,331
Property Tax Impact: +$.0311/+.28%
Activity: Emergency Communications
3 of 4
This improvement package would provide for consulting services to assist in writing Standard Operating
Procedures for Communications Center. This would provide uniformity to all staff and would create
better and more uniform working conditions.
Related Cost: $ 6,000—Tax Funds — Non-Recurring Recommend -Yes
Related Revenue: $ 2,000— Dubuque County-Joint Communications
Net Cost: $ 4,000
Property Tax Impact: +$.00171+.02%
Activity: Emergency Communications
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4 of 4
This improvement package would provide for purchasing marketing materials for the use of 911. These
marketing materials would include magnets, calendars, clear plastic sleeves with 911 stickers and other
items to give to citizens to promote the use of 911.
Related Cost: $6,000— Tax Funds — Recurring Recommend -Yes
Related Revenue: $2,000— Dubuque County-Joint Communications
Net Cost: $4,000
Property Tax Impact: +$.0017/+.02%
Activity: Emergency Communications
Significant Line Items at Maintenance Level
(Without Recommended Improvement Package)
Employee Expense
1. FY 2017 employee expense reflects a 2.5% wage package increase.
2. The Iowa Public Employee Retirement System (IPERS) City contribution increased from 8.93%
to 9.02% and the employee contribution increased from 6.18%to 6.24% in FY 2017, resulting in
an increase of $906 (1%).
3. The City portion of health insurance expense increased from $1,040 in FY 2016 to $1,325 in FY
2017 per month per contract, resulting is an increase of$47,880 (27.40%).
4. Overtime expense remains at $5,391 in FY 2017.
5. FY 2017 is the fifth year that eligible retirees with at least twenty years of continuous service in a
full-time position or retired as a result of a disability and are eligible for pension payments from
the pension system can receive payment of their sick leave balance with a maximum payment
of one-hundred twenty sick days payable bi-weekly over a five year period. Sick leave payout
expense of$1,149 is budgeted in Emergency Communications (for one employees) in FY 2017.
6. On July 6, 2015, the City Council approved an additional .05 FTE for part-time dispatchers to
allow the Emergency Communications Center to be staffed with three dispatchers at all hours.
The FY 2016 adopted budget approved funding for a Public Safety Dispatcher effective January
1, 2016. FY 2017 reflects a full year of the position (+0.50 FTE).
Supplies & Services
7. Office Equipment Rental decreased from$15,696 in FY 2016 to $10,812 in FY 2017 based on
costs for the rental of the T-1 line provided by the state through the National Crime Information
Center/Iowa Computer (NCIC). The direct line provides the City with access to the computer
system for law enforcement related items such as but limited to wanted/missing person, vehicle
registrations, driver's licenses, and other law enforcement information from Iowa and nationally.
The State sets the rates and the monthly charge is decreasing from $1,308 in FY 2016 to $901
in FY 2017.
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8. Telephone decreased from $8,220 in FY 2016 to $1,124 in FY 2017 based on all the
administrative lines that the City was previously paying for now an eligible expense out of the
E911 surcharge fund.
Machinery & Equipment
9. Computers are replaced through 911 surcharge funds. It is important to note that most of the
Equipment for the 911 center comes from 911 Board which is a County-wide Board.
$570 Smart Phone Replacement
Debt Service
10. In FY 2012 GO Bonds were issued for the communications tower relocation with annual debt
service of $21,078 abated with Sales Tax Construction (20%).
Revenue
11. The Joint Communications Payment represents the amount Dubuque County pays for the
support of the 911 center. It is 1/3 of the total operating estimate for FY 2017 of$495,578 (FY
2016 was $461,163). As the expenses increase, so does the County's share.
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EMERGENCY COMMUNICATIONS
Ensure the appropriate response is dispatched that meets or exceeds the expectations
and needs of the public that is requesting service through effective and efficient
dispatching of emergency personnel to the scene.
city Manager's
Office
Emergency
Communications
SUCCESS IS ABOUT PLANNING, PARTNERSHIPS AND
PEOPLE LEADING TO OUTCOMES
PLANNING
The Communications Center works with
different agencies in the Dubuque area to
ensure that all emergency needs are
provided when requested by citizens and
PEOPLE visitors of Dubuque.
The Communications Center
works with citizens and
emergency response personnel ' I z
to make sure that the needs of � 'WE I Sit
the citizens are answered. t a
` irrif1
PARTNERSHIPS
The Emergency Communications Department
partners with many city, county and state
departments as well as 11 non-profits and
organizations though-out the city and county to
provide quality services that are consistent with
the City Council goals and priorities.
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EMERGENCY COMMUNICATIONS
Debt and Resources
1200000
1000000 —
800000
600000
400000 - -200000Air
0
Operating Revenue Property Tac Support
■FY2015 ■FY2016 ■FY2017
The Emergency Communication Department is supported by 17.30 full-time equivalent
employees,which accounts for 95% of the department expense as seen below. Overall,the
departments' expenses are expected to increase by 8% in FY 2017 compared to FY 2016.
Ex•enditures b Cate•or b Fiscal Year
$0
Machinery and Equipment I$2,632
56,715
$73,481
Supplies and Services
11$:,481
75,366
$67,011
Employee Expense
$1,251,383
$1,264,762
SO $1,218,596
$500,000
$1,000,000
$1,500,000
■FY2016 ■FY2015 ■FY2014
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EMERGENCY COMMUNICATIONS
Overview
The Emergency Communications Center employees are the first of the first responders.
We are committed to answering all 9-1-1 and non-emergency calls with professionalism,
integrity and compassion while efficiently dispatching police, tire and emergency
medical services. Customer service is essential to our success. so we treat each caller
with empathy and respect. Our dedicated and highly trained professionals routinely offer
life-saving medical instructions in addition to providing accurate public safety
information. Dubuque County 9-1-1 : always there, always ready. The Emergency
Communications Center is also the afterhours answering point for most city services.
The Communications Center is responsible for all the 911 phone and radio equipment
used in Dubuque County. Service is provided 24 hours a day, 7 days a week.
Emergency Communications Position Summary
FY 2015/16 FTE's
Emergency Communications Manager 1.00
Lead Public Safety Dispatcher 4.00
Public Safety Dispatcher 12.30
Total Full-Time Equivalent Employees 17.30
Highlights of Fiscal Year 2016
• Radio Needs Assessment Completion
• Emergency Fire Dispatch and Emergency Police Dispatch Software
Implementation.
Future Initiatives
• Radio System Replacement
• New or Relocated Communications Center
Performance Measures
Emergency Communications
The Dubuque Emergency Communications Center strives to answer and dispatch calls within
national guidelines and to dispatch appropriate personnel in order to provide the best outcomes
and upmost safety to the citizens of Dubuque.
Goal: Financially Responsible & High Performance Organization
Outcome #1: Quicker response times for dispatch result in quicker response times for
agencies involved and quicker citizens get requested services.
• Provide expedient and effective handling of emergency calls including phone handling and
radio dispatching of proper response units.
• 96% of all calls answered in 10 seconds or less
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EMERGENCY COMMUNICATIONS
Range of Answer Times for All Emergency and
Non Emergency Calls
Total Number of Calls: 179,594
0.32%
2.95% 0 D9%
■0-105ec 173346Calls
101:01-20 Sec 5,302Calls
20 CC1-30 Sec 581 Calls
■30.001+Sec 165 calls 96.64%
96.21% of all 911 calls are answered in 10 seconds or less(National Average is 90%)
Range of Answer Times for Emergency 911 Calls
Total Number of 911 Calls 29,006
0.39%
3.45% ry^- 0.13%
.lY�' .
wt mow], .:C'o tbe...Cr
0.0-10 Sec rt ��E r-4.; ��.-`t�t '•' .; ��, itiic��ayrid.i
■10.001-20 Sec -� . 1,'. e
xx
20.001-30 Sec ,Ttr ^..f ^��e=:' ^..f ^�e=:' ^,.f Uari
X 30.001 Se 4.,"4:111teard4:446.41Prd:AiWITtls
irctrie
.u.v
!t
96.07%
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EMERGENCY COMMUNICATIONS
Total Calls for Service dispatched by the Dubuque Communications Center for FY14
and FY15 with the FY16 being the average change over the last 5 years added to the
FY15 numbers:
FY14 FY15 FY16 Revised
Dubuque Police 54,274 46,780 45,310
Dubuque Co Sheriff 19,381 21,509 22,531
Dubuque Fire 5,291 5,464 5,663
County Fire* 1,936 1,998 2,060
County Law ** 8,560 10,252 11,603
Communications Center+ 5,338 0 0
Total 94,683 86,003 87,167
*County Fire-Asbury Fire, Bernard Fire, Cascade Fire, Cascade Ambulance,
Centralia/Peosta Fire, Dyersville Fire, Dyersville Ambulance, Epworth Fire, Farley Fire,
Farley Ambulance, Holy Cross Fire, Key West Fire, New Vienna Fire, Sherrill Fire, and
Worthington Fire.
**County Law-Asbury, Cascade, Epworth, Farley, Dyersville, New Vienna and Peosta
Police Departments.
+ New CAD (Computer Aided Dispatch) system eliminated Communications Center as
an agency during FY15
Due to the increasing severity of calls and the time it
takes to process calls, more manpower hours are
required to handle calls. The speed of processing and
the availability of personnel to respond affects the
time it takes for citizens to get the help they request.
Outcome #2: Education and outreach-To continue to teach the public appropriate
use for 911 communications.
Provide community outreach and education to the public to ensure appropriate use of
911 .
■ 1St grade Student in City of Dubuque And Dubuque County
o When to call 911?
o When to use non-emergency number?
o How to dial 911 from different types of phones?
o What to say to the 911 Dispatcher?
o What to do to help get the correct personnel on the scene?
FY14 FY15
Number of schools In Dubuque City/County presented class to 21 25
Number of classes taught 50 58
Number of students 1009 1140
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EMERGENCY COMMUNICATIONS
• Other activities completed by the Communications Center staff for
Community Outreach in the past year:
o CublBoy Scout and Girl Scout Tours
o High School and College Tours s,p::'.•
o Northeast Iowa Community College Safety - " ".y,-
Days
o Western Dubuque Safety Day for 5th Grade - ,u - Flo , __ '
Students • •
o National Night Out &j
o Rural Community Presentations L.
o Dubuque County Fire Association Meetings f
o Dubuque County EMS Association meetings
a
left
C - ..,aer--" t%fr.-4,17:111rH:leic
Y
r
Recommended Operating Revenue Budget - Department Total
12 - EMERGENCY COMMUNICATIONS
Fund Account Account Title FY14 Actual FY15 Actual FY16 Adopted FY17 Recomm'd
Revenue Revenue Budget Budget
100 46120 COUNTY PAYMENT-Ji COMM 413,286 435,686 461,163 498,778
46- LOCAL GRANT AND REIMBURSE 413,286 435,686 461,163 498,7781
100 51983 COPY FEES 2,720 2,281 1,500 1,500
I 51 -CHARGES FOR SERVICES 2,720 2,281 1,500 1,500 I
100 53620 REIMBURSEMENTS-GENERAL 30 544 0 0
53- MISCELLANEOUS 30 544 0 0
400 59350 FR SALES TAX CONSTRUCTION 21,180 20,900 20,610 21,078
59-TRANSFER IN AND INTERNAL 21,180 20,900 20,610 21,078
12- EMERGENCY COMMUNICATIONS TOTAL 437,216 459,410 483,273 521,356
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Recommended Operating Expenditure Budget - Department Total
12 - EMERGENCY COMMUNICATIONS
Fund Account Account Title FY14 Actual FY15 Actual FY16 Adopted FY 17 Recomm'd
Expense Expense Budget Budget
100 61010 FULL-TIME EMPLOYEES 710,590 725,136 765,530 809,936
100 61020 PART-TIME EMPLOYEES 150,818 159,742 157,281 161,992
100 61050 OVERTIME PAY 3,512 8,650 5,391 5,391
100 61070 HOLIDAY PAY 16,496 16,794 27,252 29,412
100 61091 SICK LEAVE PAYOFF 0 0 1,742 1,087
100 61310 IPERS 78,710 81,292 85,554 90,808
100 61320 SOCIAL SECURITY 65,038 67,123 73,012 76,687
100 61410 HEALTH INSURANCE 158,847 185,640 168,480 222,600
100 61415 WORKMENS' COMPENSATION 3,435 3,384 3,365 3,601
100 61416 LIFE INSURANCE 617 617 1,532 1,614
100 61660 EMPLOYEE PHYSICALS 0 322 400 400
61 -WAGES AND BENEFITS 1,188,064 1,248,700 1,289,539 1,403,528
100 62010 OFFICE SUPPLIES 1,678 1,336 1,600 1,600
100 62030 POSTAGE AND SHIPPING 0 6 51 50
100 62061 DP EQUIP. MAINT CONTRACTS 2,427 3,376 3,718 3,718
100 62070 OFFICE EQUIP RENTAL 14,750 15,696 15,696 10,812
100 62090 PRINTING&BINDING 1,318 976 2,000 5,600
100 62110 COPYING/REPRODUCTION 3,710 828 2,597 1,786
100 62130 LEGAL NOTICES&ADS 375 450 445 450
100 62206 PROPERTY INSURANCE 674 789 844 823
100 62208 GENERAL LIABILITY INSURAN 6,965 6,956 6,944 7,847
100 62310 TRAVEL-CONFERENCES 3,260 508 7,500 7,500
100 62320 TRAVEL-CITY BUSINESS 1,191 1,230 2,000 2,000
100 62340 MILEAGE/LOCALTRANSP 1,118 501 600 600
100 62360 EDUCATION &TRAINING 3,763 4,562 8,100 8,100
100 62421 TELEPHONE 4,394 5,673 8,220 1,124
100 62431 PROPERTY MAINTENANCE 151 315 830 830
100 62436 RENTAL OF SPACE 720 720 720 720
100 62611 MACH/EQUIP MAINTENANCE 12 0 275 275
100 62663 SOFTWARE LICENSE EXP 2,528 9,065 10,861 10,861
100 62667 INTERNET SERVICES 0 0 480 480
100 62716 CONSULTANT SERVICES 0 0 0 6,000
62-SUPPLIES AND SERVICES 49,035 52,987 73,481 71,176
100 71120 PERIPHERALS,COMPUTER 0 880 0 0
100 71123 SOFTWARE 5,715 0 0 0
100 72418 TELEPHONE RELATED 0 437 0 570
71 - EQUIPMENT 5,715 1,317 0 570
400 74111 PRINCIPAL PAYMENT 14,400 14,400 14,400 15,300
400 74112 INTEREST PAYMENT 6,780 6,500 6,210 5,778
74- DEBT SERVICE 21,180 20,900 20,610 21,078
12- EMERGENCY COMMUNICATIONS TOTAL 1,263,994 1,323,905 1,383,630 1,496,352
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Recommended Expenditure Budget Report by Activity & Funding Sounce
12 - EMERGENCY COMMUNICATIONS
EMERGENCY COMM. CENTER - 12100
FUNDING SOURCE: GENERAL
Account FY14 Actual FY15 Actual FY16 Adopted FY17 Recomm'd
Expense Expense Budget Budget
EQUIPM ENT 5,715 1,317 0 570
SUPPLIES AND SERVICES 49,035 52,987 73,481 71,176
WAGES AND BENEFITS 1,188,064 1,248,700 1,289,539 1,403,528
EMERGENCY COMM.CENTER 1,242,814 1,303,005 1,363,020 1,475,274
DEBT SERVICE - 12400
FUNDING SOURCE: DEBT SERVICE
Account FY14 Actual FY15 Actual FY16 Adopted FY17 Recomm'd
Expense Expense Budget Budget
DEBT SERVICE 21,180 20,900 20,610 21,078
DEBT SERVICE 21,180 20,900 20,610 21,078
EMERGENCY COMMUNICATIONS $1,263,993.98 $1,323,905.16 $1,383,630.00 $1,496,352.00
TOTAL
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CITY OF DUBUQUE, IOWA
DEPARTMENT DETAIL-PERSONNEL COMPLEMENT
12 EMERGENCY COMMUNICATION DIVISION
FY 2015 FY 2016 FY 2017
FD JC WP-GR JOB CLASS FTE BUDGET FTE BUDGET FTE BUDGET
61010 Full Time Employee Expense
100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 83,255 1.00 83,642 1.00 86,166
100 6575 GE-30 LEAD DISPATCHER 4.00 241,011 4.00 242,026 4.00 247,555
100 6500 OE-09 PUBLIC SAFETY DISPATCHER 8.00 427,916 8.50 439,880 9.00 473,618
TOTAL FULL TIME EMPLOYEES 13.00 752,182 13.50 765,548 14.00 807,339
61020 Part Time Employee Expense
100 6500 OE-09 PUBLIC SAFETY DISPATCHER 3.25 151,127 3.30 159,654 3.30 161,992
TOTAL PART TIME EMPLOYEES 3.25 151,127 3.30 159,654 3.30 161,992
TOTAL EMERG.COMM. DIVISION 16.25 903,309 16.80 925,202 17.30 969,331
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CITY OF DUBUQUE,IOWA
ACTIVITY PERSONNEL COMPLEMENT SUMMARY
Run Date. 01/22/16
FY 2015 FY 2016 FY 2017
ACCT FD JC WP-GR POSITION CLASS FTE BUDGET FTE BUDGET FTE BUDGET
Emergency Comm.Center-FT
10012100 61010 100 6600 GE-36 COMMUNICATIONS MANAGER 1.00 83,255 1.00 83,642 1.00 86,166
10012100 61010 100 6575 GE-30 LEAD DISPATCHER 4.00 241,011 4.00 242,026 4.00 247,555
10012100 61010 100 6500 OE-09 PUBLIC SAFETY DISPATCHER 8.00 427,916 8.50 439,880 9.00 473,618
Total 13.00 752,182 13.50 765,548 14.00 807,339
Emergency Comm.Center-PT
10012100 61020 100 6500 OE-09 PUBLIC SAFETY DISPATCHER 3.25 151,127 3.30 159,654 3.30 161,992
Total 3.25 151,127 3.30 159,654 3.30 161,992
TOTAL EMERGENCY COMMUNICATION DEPARTMENT 16.25 903,309 16.80 925,202 17.30 969,331
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Capital Improvement Projects by Department/Division
EMERGENCY COMMUNICATIONS
CIP Capital Improvement Project FY 14 Actual FY 15 Actual FY 16 Adopted FY 17 Recomm'd
Number Title Expense Expense Budget Budget
1002186 EM ERG DISPATCH PROTOCOLS 29,997 0 0 0
1022354 911 CTR NDS ANALYSIS STDY 4,815 0 0 0
3502353 RADIO EQUP TOWER RELOC 95,926 40,053 0 0
EMERGENCY COMMUNICATIONS TOTAL 130,738 40,053 0 0
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City of Dubuque
Recommended Capital Improvement Program Summary
Fiscal Year 2017-2021
PROGRAM/DEPT PROJECT DESCRIPTION SOURCE OF FUNDS FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 TOTAL PAGE
EMERGENCY COMMUNICATION
Public Safety
Communications Center Alarm DRA Distribution $ - $ - $ - $ 18,540 $ 185,400 $ 203,940 2
Monitoring System
Total-Emergency Communications Department $ - $ - $ - $ 18,540 $ 185,400 $ 203,940
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Budget Presentation
Organizational Chart
Communication
Center Manager
Mark Murphy
Lead
Dispatcher
Dan Bannon Lead
Dispatcher
Joe Young
Lead
Dispatcher
Jessica George
Lead
Dispatcher
Julie Rooney
Staff
Full Time Part Time
Amy Amberg Rich Kapparos
Dennis Boge Abbi Ryan (new)
John Callahan Amber Huntington (new)
Jessica Gamble Marty Benda (new)
Brenda Hernandez Jason Cox (new)
Angie Jones Vacancy
Lisa Lugrain (Promoted)
Ragan Schumacher (new & promoted)
Vacancy
Comm Center Breakdown
Equipment
911 Surcharge funds
EMA levy
State Funds
Operations-Staff & Day to Day
City Budget
$1,496,352 FY17
1/3 reimbursed by County
911 Surcharge Funding
$517,040 $503,777 $487,125
$455,476
$433,781
$406,469 $386,804 $371,799
$52,482
$54,029
$57,013
$59,147
$60,836
$102,931 $171,612
$197,415
$569,522 $557,806 $544,138 $514,623 $494,617 $509,400
$558,416 $569,214
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15
Landline
Wireless
Total
Phone Calls Handled
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
18,000
2,
4
4
3
2,
5
1
2
2,
4
1
5
2,
2
9
8
2,
3
8
0
2,
4
3
4
2,
1
9
9
2,
1
2
8
2,
3
5
0
2,
5
8
8
2,
5
5
1
2,
6
8
2
13
,
5
0
7
13
,
5
5
7
12
,
9
5
6
13
,
0
1
9
11
,
7
7
8
11
,
6
5
0
12
,
0
7
0
11
,
1
2
2
12
,
1
8
7
13
,
0
6
2
12
,
5
6
4
13
,
1
1
6
Total Phone Calls Handled by Communications Center Fiscal Year 2015
179,568 Calls
Non Emergency Calls
911 Calls
Call Handling Times
0
50,000
100,000
150,000
200,000
250,000
Answer Hold Time Talk Time Total
10,411
23,973
196,713
231,097
10,701
22,043
198,975
231,719
11,472 22,838
204,093
238,403
FY15 179,594
FY14 184,887
FY13 193,257
FY15 Accomplishments
Additional Wireless 911 Line added
Upgraded Phone System
Added 5th Call Taking Position
More Cameras Added to City System @845 total
More use to monitor active situations
More use to research crime
Mach-State Vehicle locations
Added an Additional Full Time Position
Old Schedule
time of day Sunday Monday Tuesday WednesdayThursday Friday Saturday
12:00-1:00 am 4 3 4 4 4 4 4
1:00-2:00 am 3 3 3 3 3 3 3
2:00-3:00 am 3 2 2 2 2 2 3
3:00-4:00 am 2 2 2 2 2 2 2
4:00-5:00 am 2 2 2 2 2 2 2
5:00-6:00 am 2 2 2 2 2 2 2
6:00-7:00 am 2 2 2 2 2 2 2
7:00-8:00 am 2 2 2 2 2 2 2
8:00 -9:00 am 2 3 3 3 3 3 3
9:00-10:00 am 2 3 3 3 3 3 3
10:00-11:00 am 3 3 3 3 3 3 3
11:00-12:00 pm 3 3 3 3 3 3 3
12:00-1:00 pm 3 3 3 3 3 3 3
1:00-2:00 pm 3 3 3 3 3 3 3
2:00-3:00 pm 3 3 3 3 3 3 3
3:00-4:00 pm 3 4 4 4 4 4 4
4:00-5:00 pm 3 4 4 4 4 4 4
5:00-6:00 pm 3 4 4 4 4 4 4
6:00-7:00 pm 3 4 4 4 4 4 4
7:00-8:00 pm 3 4 4 4 4 4 4
8:00-9:00 pm 3 4 4 4 4 4 4
9:00-10:00 pm 3 4 4 4 4 4 4
10:00-11:00 pm 3 4 4 4 4 4 4
11:00-12:00 am 3 4 4 4 4 4 4
2 =2 dispatchers on duty
3 =3 dispatchers on duty
4 =4 dispatchers on duty
Flexability to drop to 3 for training and sick time off during red times
January 2016 Schedule
time of daySunday Monday Tuesday WednesdayThursday Friday Saturday
midnight 4 3 4 4 4 4 4
1:00 AM 3 3 3 3 3 3 3
2:00 AM 3 3 3 3 3 3 3
3:00 AM 3 3 3 3 3 3 3
4:00 AM 3 3 3 3 3 3 3
5:00 AM 3 3 3 3 3 3 3
6:00 AM 3 3 3 3 3 3 3
7:00 AM 3 3 3 3 3 3 3
8:00 AM 3 3 3 3 3 3 3
9:00 AM 3 3 3 3 3 3 3
10:00 AM 3 3 3 3 3 3 3
11:00 AM 3 3 3 3 3 3 3
12:00 PM 3 3 3 3 3 3 3
1:00 PM 3 3 3 3 3 3 3
2:00 PM 3 3 3 3 3 3 3
3:00 PM 3 4 4 4 4 4 4
4:00 PM 3 4 4 4 4 4 4
5:00 PM 3 4 4 4 4 4 4
6:00 PM 3 4 4 4 4 4 4
7:00 PM 3 4 4 4 4 4 4
8:00 PM 3 4 4 4 4 4 4
9:00 PM 3 4 4 4 4 4 4
10:00 PM 3 4 4 4 4 4 4
11:00 PM 3 4 4 4 4 4 4
3 staff working
4 staff working
Projects in the Works
Emergency Fire Dispatch
Training February-March
Go Live End of March
Emergency Police Dispatch
Training February-March
Go Live End of March
Smart 911 Facility
Auto Alerting-Dubuque Fire
Text to 911
Controlled by State
Testing now
Statewide when happens
Testing by each vendor
Approval from FCC before launching
After March 1st 2016
Our vendor has not tested yet
Only phone number will be received.
No GPS Coordinates will be received
Longer information gathering time due to texting
Upcoming Projects
Upgrade to Radio System
Needs to be completed by June 30, 2018
Discussions with Board of Supervisors
E911 Service Board is also working with Supervisors on
examining facility needs
Improvement Packages
Standard Operating Guideline Creation $6,000
Creation and completion of Standard Operating Guidelines
Marketing 911 $6,000
Handouts for groups
Handouts for Senior Housing
Questions?