Mediacom Communications Company Copyright 2014
City of Dubuque Consent Items # 20.
ITEM TITLE: Mediacom Communications Company
SUMMARY: Correspondence from Lee Grassley, Senior Manager of
Government Relations for Mediacom Communications
Company, informing the City that the company will begin
transforming its remaining analog channels to a digital
format on April 13, 2016.
SUGGESTED DISPOSITION: Suggested Disposition: Receive and File
ATTACHMENTS:
Description Type
Mediacom Correspondence Supporting Documentation
Medlaa-com
THE POWER TO SIMPLIFY RECEIVED ECElVED
February 23, 2016 16 MAR -3 AM 13: 03
City Clerrl(s Office
L.Ublrjqu , lA.
Mr. Kevin Firntahl
City of Dubuque
50 W. 13th Street
Dubuque, Iowa 52001-4864
RE: Digital Transition
Dear Mr. Kevin Firntahl:
Mediacom is happy to announce to you that on April 13, 2016 we will begin the process of transforming the
remaining analog channels on your line-up to a digital format. This transition will move channels 2 -22 to a
permanent digital home. Once the change is complete, customers will see improvements in internet capabilities
and a better video picture and sound quality for an all-around better viewing experience.
Customers who have a Mediacom digital convertor will not be affected by the change. Customers with a digital
ready TV but, no digital convertor should do a channel re-scan their TV's to ensure receiving all of the channels in
the digital format. Some customers may still have a non-digital TV in use in their household. Those customers will
need a Mediacom digital convertor in order to view the new all-digital channels. Customers needing a digital
convertor may go to their local Mediacom office or contact customer service at 1-800-479-2095.
Enclosed with this letter are copies of the customer notifications and an information piece with further details on
the transition. Mediacom is proud to serve your community, and looks forward to bringing our customers the
best services we can provide.
Should you have any questions please feel free to contact me at 319-395-9699 ext. 3461 or by email at
Igrasslev@mediacomcc.com .
Sincerely,
( J. z 4 0'4-t
Lee Grassley
Senior Manager, Government Relations
Mediacom Communications Corporation* 3900 26th Avenue, Moline, IL 61265
* Phone: 309.743.4152 Fax: 309.743.4607
Med �,y� Customer Service Division
Q . 3900 26th Ave.
THE POWER TO SIMPLIFY I Moline,IL 61255
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At Mediacom,we're constantly striving to do more for our customers.That's why M-FSAM-5PM
we're in the process of converting our TV channel lineup from analog to all SAt1RUWAM-12 PM
digital signals.
You must take action to ensure all of your TVs are equipped to receive the For a agrenttltaltlel kneup,indudiiigadigital-ready TV
digital signals when the analog signals for channels 2-22 go away. lineup,goto-wdiacomWW-limup•rorn.
Any non-digital-ready TV not connected to a Mediacom Digital Box will need
a Digital Adapter to receive the new digital lineup.Once installed,all of your
channels will be available and will automatically update any future lineup
additions or changes.
Any TV already connected to a Mediacom Digital Adapter or a Mediacom
Digital Converter Box will not need further action or additional Digital Adapters.
The move to all digital will be completed in April. Please contact us as soon
as possible for the Digital Adapters you will need so that you can continue
receiving your favorite channels on all of your TVs.
Mediacom wili provide all Family TV subscribers with one Digital Adapter at no f
cost through March 31,2017.Beginning April 1,2017,a monthly fee of$0.99 per
standard adapter or$1.99 per HD adapter will be added to your bill.Adapters
must be ordered by May 31,2016,to qualify.
To receive your Digital Adapters,please call 1-866-935.2225, go to
mediacomcable.comtorder or visit your local Mediacom office.Please reference
your customer account number(listed above)when you order.This will help us
provide relevant information based on your service plan and process your
request faster.
We value you as a customer and look forward to providing you this exciting new update.
A Sincerely,
Lu
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Todd Curtis
Regional Vice President
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we're in the process of converting our TV channel lineup from analog to all SATURCAY8AM-12 PM
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digital signals when the analog signals for channels 2.22 go away.
Any non-digital-ready TV not connected to a Mediacom Digital Box will need
a Digital Adapter to receive the new digital lineup.Once installed,all of your
channels will be available and will automatically update any future lineup
additions or changes.
Any TV already connected to a Mediacom Digital Adapter or a Mediacom
Digital Converter Box will not need further action or additional Digital Adapters.
The move to all digital will be completed in April. Please contact us as soon
as possible for the Digital Adapters you will need so that you can continue
receiving your favorite channels on all of your TVs.
Mediacom will provide all Local Plats-only subscribers with up to three Digital
Adapters at no cost through March 31,2017. Beginning April 1,2017,
a monthly fee of$0.99 per standard adapter or$1.99 per HD adapter will be
added to your bill.Adapters must be ordered by May 31,2016,to qualify.
To receive your Digital Adapters,please call 1.866-936-2225,go to
mediacomcable.com/order or visit your local Mediacom office. Please reference
your customer account number(listed above)when you order.This will help us
provide relevant information based on your service plan and process your
request faster.
We value you as a customer and look forward to providing you this exciting new update.
A Sincerely,
Lu
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U Todd Curtis
m Regional Vice President
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Medi-i-com ,
THE POWER TO SIMPLIFY
FOR IMMEDIATE RELEASE
Mediacom Upgrades to All-digital Channel Lineup
Some customers will need digital adapters to receive TV signals
DUBUQUE, IA— February 22, 2016 -- Mediacom Communications continues to upgrade its
video network with an upcoming change that primarily affects the way subscribers view local
broadcast television channels on analog TVs. Beginning Wednesday, April 13, 2016, analog
signals will no longer be used to deliver lower-numbered channels, including local Cedar Rapids
and Waterloo-based television stations.
While placing an emphasis on digital and high-definition (HD) channels, Mediacom has
continued to support customers using older, non-digital TVs by also delivering analog signals for
a subset of channels. Those channels will now convert to a digital-only signal and older-model
TVs will need to connect to a digital adapter for continued reception.
Mediacom is aiding this conversion by making Digital Tuner Adapters (DTAs) widely available in
both standard (SD) and high-definition (HD) formats. HD DTAs include HDMI ports. All DTAs
come with remote controls and a newly-released on-screen program guide.
Subscribers who already use a Mediacom adapter or digital converter (cable set-top box) will
not be affected; nor will viewers who connect a newer-model digital ready TV directly to cable.
But by using an adapter, Mediacom officials explain, customers can access more channels and
use an on-screen program listing. Adapters also make it possible for older-model TVs to receive
signals for higher-numbered channels such as IPTV PBS Learns (Ch.118) and IPTV PBS World
(Ch.119). For Family TV subscribers, an adapter or converter box delivers additional digital
channels including CBS Sports Network(Ch. 171), National Geographic(Ch. 273) and others.
"The net result is that customers receive more channel choices and can gain the superior quality
of HD television signals when they use an HD digital adapter or converter box," said Don
DeMay, Mediacom's area operations director.
Depending on the community, 12 channels will convert to a digital-only signal (listed below). In
the fall of 2012, Mediacom implemented a more extensive digital upgrade affecting channels 23
and above. Since then adapters have evolved to now include an HD version. Current customers
can receive at least one DTA on a lease-free basis throughout a transition period that extends
through March 2017. Beginning April 1, 2017, fees to lease the electronic device will be $1.99
per month for HD DTAs; $0.99 per month for SD DTAs. The lease-free transition period applies
to adapters ordered on or before May 31, 2016.
SUMMARY:
Mediacom will convert the following Local Plus TV channels to digital-only signal on or around
April 13.
KGAN (CBS 2) 2
KPXR (ION 48) 3
KFXA(FOX 28) 4
WHA(PBS 21) 5
KWWL (NBC 7) 7
Government Access 8
KCRG (ABC 9) 9
KWKB (CW 20) 10
QVC 11
KIIN (IPTV PBS) 12
KFXB (CTN 43) 13
MC22 22
Local access channels for Public, Education, and Government(PEG) also convert to digital-only
reception in communities where those channels have not yet converted to a digital format.
IMPACT AREA:
Dubuque County, Iowa.
Asbury, Dubuque, Dyersville, Epworth, Farley, Peosta, Sageville
To receive Digital Adapters: Please call 1-866-936-2225, go to: mediacomcable.com/order or
visit a local Mediacom office. Free shipping is provided to customers who order online or call in.
About Mediacom Communications
Mediacom Communications Corporation is the eighth largest cable operator in the U.S. serving
about 1.3 million customers in smaller markets primarily in the Midwest and Southeast. Mediacom
offers a wide array of information, communications and entertainment services to households and
businesses, including video, high-speed data, phone, and home security and automation. Through
Mediacom Business, the company provides innovative broadband solutions to commercial and
public sector customers of all sizes, and sells advertising and production services under the
OnMedia brand. More information about Mediacom is available at www.mediacomcc.com.
Contact:
Emily In
Public Relations Coordinator, Mediacom
(515) 697-6690
ein mediacomcc.com